Re: Excell data query

[Kelly Deaver]

**
It is worth a try. Honestly, Office 2007 is pretty buggy. There are a lot of things that the only way I've got them to work is to do a save a the 2003 version of which ever application then do it. I've even set my default for Powerpoint save back to be 2003.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Re: Excell data queryFrom: Steve McDonald Date: Wed, July 08, 2009 5:45 pmTo: arslist@ARSLIST.ORG** 
Hi Kelly!  
 
Do you mean save a blank workbook as 2003 and then set up the data query?
 
On Wed, Jul 8, 2009 at 3:40 PM, Kelly Deaver  wrote:
** 

I have seen that. Try saving as Excel 2003 from your 2007 application
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 




 Original Message Subject: Excell data queryFrom: Steve McDonald Date: Wed, July 08, 2009 5:29 pmTo: arslist@ARSLIST.ORG** 
Has anyone had problems extracting data via Excel after upgrading to Excel 2007?
 
I have a user that the following error:
 
  Unable to obtain a list of tables from the data source.  He said spreadsheets created with Excel 2003 work ok but nothing new.
 
We're on 7.1 patch 6 on Unix 10/Informix 10.
 
 
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Re: Remedy Home Page Ideas

[Jason Miller]

Here is a screen print that shows our customizations to the Home Page.
Nothing too fancy.

http://jason.milja2.googlepages.com/arshomepageexample

HTH
Jason

On Fri, Jul 3, 2009 at 12:26 PM, B A  wrote:

> ** Really some snapshots would help, unless ofcourse if these are not too
> confidential.
>
> ag.bryan.14
>
>
>   On 7/4/09, Jason Miller  wrote:
>>
>> Same here, we added some of the Remedy Support console functionality.
>> There are tables that will show My Group's open Cases, My Open Cases,
>> My Open Tasks, My Group's Open Tasks, My Group's Open Account Requests
>> (custom form) with a selection field to control what is being
>> displayed.  Also we have links to open frequently used forms and
>> buttons  to some reports and other features.
>>
>> HTH,
>> Jason
>>
>> On 7/2/09, Givens, Gregory CONT  wrote:
>> > Jack,
>> >
>> > There really is no limit to what you can put on a Home Page
>> > Some of mine have Tables where the row selected displays the ticket in a
>> > view field
>> > Some have a flash board on them so management can see some statistics
>> > A couple have a scrolling text marquee so managers can put out messages
>> > The only limit is imagination.
>> >
>> > Greg Givens
>> > Millington Consolidated Data Center (MILL-CDC)
>> >
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
>> > Sent: Thursday, July 02, 2009 10:49 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Remedy Home Page Ideas
>> >
>> > **
>> >
>> > So the Remedy home page sucks.  I don't like the application links, they
>> > aren't user friendly.  I have some ideas on how I'd like to implement
>> > something better but would like to see what other people have done.
>> >
>> > So if you have something that is really cool and want to show it off
>> please
>> > let me know.  Thanks!!
>> >
>> > Jack Covert
>> >
>> > Corporate IT
>> >
>> > Remedy Support Team
>> >
>> >
>> > Remedy Support Team Home Page
>> >
>> > http://collaborate.mckesson.com/sites/esm/remedy
>> >
>> >
>> > Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
>> >
>> > Details on Remedy Support Team Home Page
>> >
>> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> > Are"_
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > Platinum 
>> > Sponsor:rmisoluti...@verizon.netARSlist:
>> >  "Where the Answers Are"
>> >
>>
>>
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>> Sponsor:rmisoluti...@verizon.netARSlist: 
>> "Where the Answers Are"
>>
>
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> Are"_
>

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Re: DataImport JavaDoc

[Calman Steynberg]

Ok, before I start this here is the fine print:

All of the information contained here is completely utterly unsupported.

Using this information indicates that you've read the rules, regulations and
limitations and general information that has been on display in the basement
of the local planning office on Alpha Centauri, and that it might lead to
the destruction of earth to make space for a hyperspace bypass.

Now on to the juicy bits:

I'm  not exactly what you are trying to accomplish, but this should help. In
general, all you need to do is this:
Create an instance of DataOptions and set the appropriate values
Create an instance of DataImport and use setOptions()
Call DataImport.startImport()

import java.io.IOException;

import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.ARServerUser;
import com.bmc.arsys.apiext.data.ARImportException;
import com.bmc.arsys.apiext.data.DataImport;
import com.bmc.arsys.apiext.data.ImportOptions;
import com.bmc.arsys.apiext.data.FileOptions.FileType;

public class DataTest {

public static void main(String[] args) throws ARImportException,
IOException, ARException {
DataImport dataImport = new DataImport();
ImportOptions options = new ImportOptions();
options.setContext(new ARServerUser("Demo", "", null, "localhost"));
options.getFileOptions().setDataFile("c:/temp/report.arx");
options.getFileOptions().setType(FileType.ARX);
dataImport.setOptions(options);
dataImport.startImport();
}

}

You'd have to be more specific about what the additional things are you are
trying to accomplish.

Calman

PS: Remember, unsupported, undocumented, etc.



On Tue, Jul 7, 2009 at 10:16 AM, LJ Longwing  wrote:

> ** I have a Java program that does all sorts of migration work for us,
> including data import from ARX.  I have previously written my own parsing
> routine for ARX which works fairly well, but I would prefer to use theirs
> (because it's theirs) from within my Java program without launching another
> shell to execute it.  My hope was that they built it to be called as an
> instance, and I have it 'functional' but I would like to do some additional
> things than just grab the file and import it...and am having difficulty
> figuring out the interface without any documentation.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Lyle Taylor
> *Sent:* Tuesday, July 07, 2009 11:02 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
> It would surprise me that they intended it to be used in this manner, as I
> would expect they would expect you to use the Remedy API to do it in your
> program (though I could be wrong).  Are you importing data from a file or
> from data stored in memory?  If from a file, couldn’t you simply call out to
> the command line version of the import utility to do the work?  I know that
> may not be as elegant or streamlined as it sounds like you would like, but
> it might be much easier.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Tuesday, July 07, 2009 10:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
>
>
> **
>
> I am not entirely sure of that, no, but I'm hoping they did :)  I have need
> of doing data import via java program and am wanting to use theirs instead
> of the one I built that has a few problems with it :)
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Lyle Taylor
> *Sent:* Tuesday, July 07, 2009 10:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
> You sound like you’re trying to use Java program and Java API
> interchangeably here.  Are you sure that BMC intended its import utility to
> also provide an API for use in other programs?
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *LJ Longwing
> *Sent:* Tuesday, July 07, 2009 9:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
>
>
> **
>
> Unfortunately Rahul, that is also documentation on how to use their tools
> via the command line.
>
>
>
> In 7.5 the Import tool is a Java program.  I would like to attach to that
> Java API via my Java program and perform actions with it.  I have been able
> to successfully add their java class to my program, but without
> documentation I'm finding it difficult to utilize the api.
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Maheshwari, Rahul
> *Sent:* Tuesday, July 07, 2009 9:12 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: DataImport JavaDoc
>
> **
>
>
>
> The documentation is available in Chapter-17 of the following:
>
>
>
> http:/

Re: Excell data query

[Steve McDonald]

Hi Kelly!

Do you mean save a blank workbook as 2003 and then set up the data query?



On Wed, Jul 8, 2009 at 3:40 PM, Kelly Deaver wrote:

> ** I have seen that. Try saving as Excel 2003 from your 2007 application
>
> Kelly Deaver
> kdea...@kellydeaver.com
> (Yes, I work for BMC. This post reflects the opinions of the poster and not
> the official opinion of BMC)
>
>
>
>    Original Message 
> Subject: Excell data query
> From: Steve McDonald 
> Date: Wed, July 08, 2009 5:29 pm
> To: arslist@ARSLIST.ORG
>
> ** Has anyone had problems extracting data via Excel after upgrading to
> Excel 2007?
>
> I have a user that the following error:
>
>   Unable to obtain a list of tables from the data source.  He said
> spreadsheets created with Excel 2003 work ok but nothing new.
>
> We're on 7.1 patch 6 on Unix 10/Informix 10.
>
>
> Thanks
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Excell data query

[Kelly Deaver]

**
I have seen that. Try saving as Excel 2003 from your 2007 application
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Excell data queryFrom: Steve McDonald Date: Wed, July 08, 2009 5:29 pmTo: arslist@ARSLIST.ORG** 
Has anyone had problems extracting data via Excel after upgrading to Excel 2007?
 
I have a user that the following error:
 
  Unable to obtain a list of tables from the data source.  He said spreadsheets created with Excel 2003 work ok but nothing new.
 
We're on 7.1 patch 6 on Unix 10/Informix 10.
 
 
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Excell data query

[Steve McDonald]

Has anyone had problems extracting data via Excel after upgrading to Excel
2007?

I have a user that the following error:

  Unable to obtain a list of tables from the data source.  He said
spreadsheets created with Excel 2003 work ok but nothing new.

We're on 7.1 patch 6 on Unix 10/Informix 10.


Thanks

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Re: Wednesday SRM Humor

[Lyle Taylor]

"foo", "bar" and "foobar" are very commonly used in the field of computer 
programming and have been around for quite a while.  Take a look at this:

http://en.wikipedia.org/wiki/Foobar

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 08, 2009 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wednesday SRM Humor

**
I recall when I was learning Perl the book I used always seemed to use $foo and 
$bar as variable names, and I know there is some other history of spelling it 
that way, but I'm not really familiar with it like I am the military term fubar.

Shawn

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wednesday SRM Humor

**
Nice.  :-)  Although, in their defense, they may really have meant FOOBAR and 
not FUBAR - they're two completely different things.  The fact that the later 
seems to apply in many cases is beside the point.  ;-)

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 08, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Wednesday SRM Humor

**
I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate 
Change and Incident templates to AOTs.  As a part of my troubleshooting, In my 
investigations, it appears that BMC hardcoded a field in the search criteria 
for Incident and Change templates that doesn't exist on either the HPD or CHG 
Template forms.

However, that field does exist on a form called SRM:SampleAppTemplate.  When I 
opened that form to look, I saw what BMC's developers really think about the 
SRM product --  the Assigned Group field on that form has a default value of 
"FOOBAR".

So we see that not only do BMC developers appear to have a low opinion of their 
product, but their bugs are not limited to the application itself.  Even their 
spelling of FUBAR is incorrect.

It could be worse though.  At least they're not as bad as Microsoft.  :)

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

Private and confidential as detailed 
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hyperlink, please e-mail sender.
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Re: Wednesday SRM Humor

[Pierson, Shawn]

I recall when I was learning Perl the book I used always seemed to use $foo and 
$bar as variable names, and I know there is some other history of spelling it 
that way, but I'm not really familiar with it like I am the military term fubar.

Shawn

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wednesday SRM Humor

**
Nice.  :-)  Although, in their defense, they may really have meant FOOBAR and 
not FUBAR - they're two completely different things.  The fact that the later 
seems to apply in many cases is beside the point.  ;-)

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 08, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Wednesday SRM Humor

**
I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate 
Change and Incident templates to AOTs.  As a part of my troubleshooting, In my 
investigations, it appears that BMC hardcoded a field in the search criteria 
for Incident and Change templates that doesn't exist on either the HPD or CHG 
Template forms.

However, that field does exist on a form called SRM:SampleAppTemplate.  When I 
opened that form to look, I saw what BMC's developers really think about the 
SRM product --  the Assigned Group field on that form has a default value of 
"FOOBAR".

So we see that not only do BMC developers appear to have a low opinion of their 
product, but their bugs are not limited to the application itself.  Even their 
spelling of FUBAR is incorrect.

It could be worse though.  At least they're not as bad as Microsoft.  :)

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
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the original message.
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Re: Wednesday SRM Humor

[Lyle Taylor]

Nice.  :-)  Although, in their defense, they may really have meant FOOBAR and 
not FUBAR - they're two completely different things.  The fact that the later 
seems to apply in many cases is beside the point.  ;-)

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 08, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Wednesday SRM Humor

**
I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate 
Change and Incident templates to AOTs.  As a part of my troubleshooting, In my 
investigations, it appears that BMC hardcoded a field in the search criteria 
for Incident and Change templates that doesn't exist on either the HPD or CHG 
Template forms.

However, that field does exist on a form called SRM:SampleAppTemplate.  When I 
opened that form to look, I saw what BMC's developers really think about the 
SRM product --  the Assigned Group field on that form has a default value of 
"FOOBAR".

So we see that not only do BMC developers appear to have a low opinion of their 
product, but their bugs are not limited to the application itself.  Even their 
spelling of FUBAR is incorrect.

It could be worse though.  At least they're not as bad as Microsoft.  :)

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Wednesday SRM Humor

[Pierson, Shawn]

I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate 
Change and Incident templates to AOTs.  As a part of my troubleshooting, In my 
investigations, it appears that BMC hardcoded a field in the search criteria 
for Incident and Change templates that doesn't exist on either the HPD or CHG 
Template forms.

However, that field does exist on a form called SRM:SampleAppTemplate.  When I 
opened that form to look, I saw what BMC's developers really think about the 
SRM product --  the Assigned Group field on that form has a default value of 
"FOOBAR".

So we see that not only do BMC developers appear to have a low opinion of their 
product, but their bugs are not limited to the application itself.  Even their 
spelling of FUBAR is incorrect.

It could be worse though.  At least they're not as bad as Microsoft.  :)

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


Private and confidential as detailed here: 
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link, please e-mail sender.

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Re: Push Fields Filter in Table Loop

[Lyle Taylor]

Sigh... I knew about filter phasing but didn't connect the dots with relation 
to looping over a table...  That fixed it.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 08, 2009 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Filter in Table Loop

Remember ... Push actions happen in Phase 2 of Filters

 

Change the name of your filter to "LDS:MIRS:Create/Update Child Incident
Relationship`!"

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Filter in Table Loop

 

** 

Hi All,

 

ARS 7.1 P6

 

So, here's another things that is leaving me completely befuddled.  I
have a filter guide that loops over a table and that only has a single
filter in it.  The filter simply pushes the values from the columns in
the table to another form.  Sounds simple, except that it's not working
as expected.  It properly loops over each of the records (or at least,
the filter gets called the same number of times that there are records
in the table), however it only pushes the values for the last row in the
table and does it for each row in the table.

 

Here's an extract from the filter log:

 

/* Wed Jul 08 2009 14:43:50.2360 */ Call Guide
"LDS:MIRS:Create/Update Child Incident Relationships" (return)

/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:43:50.2360 */ Restart of filter processing
(phase 2) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update
Child Incident Relationship"

 0: Push Fields -> "LDS:MIRS:Associations"

   

   Form Name01 (100101) = HPD:Help Desk

   Request Type01 (100211) = 9000

   Start Date 01 (105080) = 11/10/2008 8:31:32 AM

   Form Name02 (100203) = LDS:MIRS:Console

   Association Type01 (100208) = 35000

   ConsolidatedStatus (301569500) = 8000

   Request ID02 (100205) = MIRS034

   End Date 01 (105084) = 

   Request Description01 (100206) = INC00473327:
this is a test of LDS_HPD:SetContactTabRed

   Parent Request ID02 (102706) = INC00473690

   Request ID01 (100204) = INC00473327

/* Wed Jul 08 2009 14:43:50.2360 */ Start filter processing (phase
1) -- Operation - SET on LDS:MIRS:Associations - 025

/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:Associations - 025

/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update
Child Incident Relationship"

 0: Push Fields -> "LDS:MIRS:Associations"

   

   Form Name01 (100101) = HPD:Help Desk

   Request Type01 (100211) = 9000

   Start Date 01 (105080) = 11/10/2008 8:31:32 AM

   Form Name02 (100203) = LDS:MIRS:Console

   Association Type01 (100208) = 35000

   ConsolidatedStatus (301569500) = 8000

   Request ID02 (100205) = MIRS034

   End Date 01 (105084) = 

   Request Description01 (100206) = INC00473327:
this is a test of LDS_HPD:SetContactTabRed

   Parent Request ID02 (102706) = INC00473690

   Request ID01 (100204) = INC00473327

 

So, the filter guide correctly looped twice, because there are two
records in the table.  However, it pushed the exact same information
twice rather than pushing the values for each record.

 

To add to the issue, I added the ability to loop over the table but only
process a specific record based on the value of another field on the
form.  So the Run If qualification for the filter looks like this:

 

('Child Incident Number' = $NULL$) OR ('Child Incident Number' =
'Request ID01 Column')

 

So, if I put a value in the Child Incident Number field, it only
processes the record that matches that value, but processes everything
if I leave it blank.  So, if I put the Incident Number (INC00473328)
of the other Incident in the table (the one not being pushed here) and
run it again, I get this:

 

/* Wed Jul 08 2009 14:49:51.0170 */ Call Guide
"LDS:MIRS:Create/Update Child Incident Relationships" (return)

/* Wed Jul 08 2009 14:49:51.0170 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:49:51.0170 */ Restart of filter processing
(phase 2) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 

Re: Push Fields Filter in Table Loop

[Lyle Taylor]

Doh, that was it.  I guess I expected it to store the values to push later 
(that is, grab them at that point for later use) rather than pull them at the 
end.

Thanks!

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Wednesday, July 08, 2009 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Filter in Table Loop

**
Filter phasing... You need to commit the push immediately, or they get deferred 
to the end when they will all use the values in your last row.  Use `! naming 
convention

HTH


David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==



tel +44 1494 468980

mobile +44 7710 377761

email 
david.sand...@westoverconsulting.co.uk



web http://www.westoverconsulting.co.uk




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 9:55 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Filter in Table Loop

Hi All,

ARS 7.1 P6

So, here's another things that is leaving me completely befuddled.  I have a 
filter guide that loops over a table and that only has a single filter in it.  
The filter simply pushes the values from the columns in the table to another 
form.  Sounds simple, except that it's not working as expected.  It properly 
loops over each of the records (or at least, the filter gets called the same 
number of times that there are records in the table), however it only pushes 
the values for the last row in the table and does it for each row in the table.


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Re: Push Fields Filter in Table Loop

[Grooms, Frederick W]

Remember ... Push actions happen in Phase 2 of Filters

 

Change the name of your filter to "LDS:MIRS:Create/Update Child Incident
Relationship`!"

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Filter in Table Loop

 

** 

Hi All,

 

ARS 7.1 P6

 

So, here's another things that is leaving me completely befuddled.  I
have a filter guide that loops over a table and that only has a single
filter in it.  The filter simply pushes the values from the columns in
the table to another form.  Sounds simple, except that it's not working
as expected.  It properly loops over each of the records (or at least,
the filter gets called the same number of times that there are records
in the table), however it only pushes the values for the last row in the
table and does it for each row in the table.

 

Here's an extract from the filter log:

 

/* Wed Jul 08 2009 14:43:50.2360 */ Call Guide
"LDS:MIRS:Create/Update Child Incident Relationships" (return)

/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:43:50.2360 */ Restart of filter processing
(phase 2) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update
Child Incident Relationship"

 0: Push Fields -> "LDS:MIRS:Associations"

   

   Form Name01 (100101) = HPD:Help Desk

   Request Type01 (100211) = 9000

   Start Date 01 (105080) = 11/10/2008 8:31:32 AM

   Form Name02 (100203) = LDS:MIRS:Console

   Association Type01 (100208) = 35000

   ConsolidatedStatus (301569500) = 8000

   Request ID02 (100205) = MIRS034

   End Date 01 (105084) = 

   Request Description01 (100206) = INC00473327:
this is a test of LDS_HPD:SetContactTabRed

   Parent Request ID02 (102706) = INC00473690

   Request ID01 (100204) = INC00473327

/* Wed Jul 08 2009 14:43:50.2360 */ Start filter processing (phase
1) -- Operation - SET on LDS:MIRS:Associations - 025

/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:Associations - 025

/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update
Child Incident Relationship"

 0: Push Fields -> "LDS:MIRS:Associations"

   

   Form Name01 (100101) = HPD:Help Desk

   Request Type01 (100211) = 9000

   Start Date 01 (105080) = 11/10/2008 8:31:32 AM

   Form Name02 (100203) = LDS:MIRS:Console

   Association Type01 (100208) = 35000

   ConsolidatedStatus (301569500) = 8000

   Request ID02 (100205) = MIRS034

   End Date 01 (105084) = 

   Request Description01 (100206) = INC00473327:
this is a test of LDS_HPD:SetContactTabRed

   Parent Request ID02 (102706) = INC00473690

   Request ID01 (100204) = INC00473327

 

So, the filter guide correctly looped twice, because there are two
records in the table.  However, it pushed the exact same information
twice rather than pushing the values for each record.

 

To add to the issue, I added the ability to loop over the table but only
process a specific record based on the value of another field on the
form.  So the Run If qualification for the filter looks like this:

 

('Child Incident Number' = $NULL$) OR ('Child Incident Number' =
'Request ID01 Column')

 

So, if I put a value in the Child Incident Number field, it only
processes the record that matches that value, but processes everything
if I leave it blank.  So, if I put the Incident Number (INC00473328)
of the other Incident in the table (the one not being pushed here) and
run it again, I get this:

 

/* Wed Jul 08 2009 14:49:51.0170 */ Call Guide
"LDS:MIRS:Create/Update Child Incident Relationships" (return)

/* Wed Jul 08 2009 14:49:51.0170 */ End of filter processing (phase
1) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:49:51.0170 */ Restart of filter processing
(phase 2) -- Operation - SET on LDS:MIRS:MIRS Record - MIRS034

/* Wed Jul 08 2009 14:49:51.0170 */ Checking "LDS:MIRS:Create/Update
Child Incident Relationship"

 0: Push Fields -> "LDS:MIRS:Associations"

   

   Form Name01 (100101) = HPD:Help Desk

   Request Type01 (100211) = 9000

   Start Date 01 (105080) = 11/10/2008 8:31:32 AM

   Form Name02 (100203) = LDS:MIRS:Consol

Re: Push Fields Filter in Table Loop

[David Sanders]

Filter phasing... You need to commit the push immediately, or they get
deferred to the end when they will all use the values in your last row.  Use
`! naming convention

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 9:55 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Filter in Table Loop

 

Hi All,

 

ARS 7.1 P6

 

So, here's another things that is leaving me completely befuddled.  I have a
filter guide that loops over a table and that only has a single filter in
it.  The filter simply pushes the values from the columns in the table to
another form.  Sounds simple, except that it's not working as expected.  It
properly loops over each of the records (or at least, the filter gets called
the same number of times that there are records in the table), however it
only pushes the values for the last row in the table and does it for each
row in the table.

 

 

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Push Fields Filter in Table Loop

[Lyle Taylor]

Hi All,

ARS 7.1 P6

So, here's another things that is leaving me completely befuddled.  I have a 
filter guide that loops over a table and that only has a single filter in it.  
The filter simply pushes the values from the columns in the table to another 
form.  Sounds simple, except that it's not working as expected.  It properly 
loops over each of the records (or at least, the filter gets called the same 
number of times that there are records in the table), however it only pushes 
the values for the last row in the table and does it for each row in the table.

Here's an extract from the filter log:

/* Wed Jul 08 2009 14:43:50.2360 */ Call Guide "LDS:MIRS:Create/Update 
Child Incident Relationships" (return)
/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase 1) -- 
Operation - SET on LDS:MIRS:MIRS Record - MIRS034
/* Wed Jul 08 2009 14:43:50.2360 */ Restart of filter processing (phase 2) 
-- Operation - SET on LDS:MIRS:MIRS Record - MIRS034
/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update Child 
Incident Relationship"
 0: Push Fields -> "LDS:MIRS:Associations"
   
   Form Name01 (100101) = HPD:Help Desk
   Request Type01 (100211) = 9000
   Start Date 01 (105080) = 11/10/2008 8:31:32 AM
   Form Name02 (100203) = LDS:MIRS:Console
   Association Type01 (100208) = 35000
   ConsolidatedStatus (301569500) = 8000
   Request ID02 (100205) = MIRS034
   End Date 01 (105084) =
   Request Description01 (100206) = INC00473327: this is a 
test of LDS_HPD:SetContactTabRed
   Parent Request ID02 (102706) = INC00473690
   Request ID01 (100204) = INC00473327
/* Wed Jul 08 2009 14:43:50.2360 */ Start filter processing (phase 1) -- 
Operation - SET on LDS:MIRS:Associations - 025
/* Wed Jul 08 2009 14:43:50.2360 */ End of filter processing (phase 1) -- 
Operation - SET on LDS:MIRS:Associations - 025
/* Wed Jul 08 2009 14:43:50.2360 */ Checking "LDS:MIRS:Create/Update Child 
Incident Relationship"
 0: Push Fields -> "LDS:MIRS:Associations"
   
   Form Name01 (100101) = HPD:Help Desk
   Request Type01 (100211) = 9000
   Start Date 01 (105080) = 11/10/2008 8:31:32 AM
   Form Name02 (100203) = LDS:MIRS:Console
   Association Type01 (100208) = 35000
   ConsolidatedStatus (301569500) = 8000
   Request ID02 (100205) = MIRS034
   End Date 01 (105084) =
   Request Description01 (100206) = INC00473327: this is a 
test of LDS_HPD:SetContactTabRed
   Parent Request ID02 (102706) = INC00473690
   Request ID01 (100204) = INC00473327

So, the filter guide correctly looped twice, because there are two records in 
the table.  However, it pushed the exact same information twice rather than 
pushing the values for each record.

To add to the issue, I added the ability to loop over the table but only 
process a specific record based on the value of another field on the form.  So 
the Run If qualification for the filter looks like this:

('Child Incident Number' = $NULL$) OR ('Child Incident Number' = 'Request ID01 
Column')

So, if I put a value in the Child Incident Number field, it only processes the 
record that matches that value, but processes everything if I leave it blank.  
So, if I put the Incident Number (INC00473328) of the other Incident in the 
table (the one not being pushed here) and run it again, I get this:

/* Wed Jul 08 2009 14:49:51.0170 */ Call Guide "LDS:MIRS:Create/Update 
Child Incident Relationships" (return)
/* Wed Jul 08 2009 14:49:51.0170 */ End of filter processing (phase 1) -- 
Operation - SET on LDS:MIRS:MIRS Record - MIRS034
/* Wed Jul 08 2009 14:49:51.0170 */ Restart of filter processing (phase 2) 
-- Operation - SET on LDS:MIRS:MIRS Record - MIRS034
/* Wed Jul 08 2009 14:49:51.0170 */ Checking "LDS:MIRS:Create/Update Child 
Incident Relationship"
 0: Push Fields -> "LDS:MIRS:Associations"
   
   Form Name01 (100101) = HPD:Help Desk
   Request Type01 (100211) = 9000
   Start Date 01 (105080) = 11/10/2008 8:31:32 AM
   Form Name02 (100203) = LDS:MIRS:Console
   Association Type01 (100208) = 35000
   ConsolidatedStatus (301569500) = 8000
   Request ID02 (100205) = MIRS034
   End Date 01 (105084) =
   Request Description01 (100206) = INC00473327: this is a 
test of LDS_HPD:SetContactTabRed
   Parent Request ID02 (102706) = INC00473690
   Request ID01 (10

Re: KMXperts

[Easter, David]

It was written for AR System 7.0.01, but perhaps this could help:

http://communities.bmc.com/communities/docs/DOC-2782

Feed is a recent technique to syndicate information from multiple sources 
easily. Recent versions of popular browsers (Internet Explorer 7.0, Firefox 
2.0) and rich desktop applications (FeedDemon etc) support feeds very well. 
Popular websites (CNN.com, msnbc.com etc) allow users to subscribe to feeds and 
get their content easily. In intranet environments, many users'd be interested 
in getting updates from different systems thru feeds along with news etc.

RSS is one of the popular formats behind this technique. AR System application 
developers can feed-enable their data using this mid-tier plug-in that 
communicates with AR System server and transforms data to RSS feed format.

This plug-in is tested with 7.0.1 Patch 2 (MidTier and AR Server) but should 
work with 7.0.1 version onwards


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Wednesday, July 08, 2009 1:11 PM
To: arslist@ARSLIST.ORG
Subject: KMXperts

**
ARS 6.3
ITSM 5.5
Running on a Solaris 10 Box against Oracle 9

KMXperts (5.4) running on a Windows 2000 Advanced Server.

I have been asked if there is a way to run an RSS Feed from the KMX 
knowledgebase that we use.  The thought is to allow the Outlook RSS Feed 
aggregator function to monitor is so that the helpdesk would get a feed of 
changes or new article postings.

I have very little experience with the KB (it's nice and quiet and has never 
given me a lick of trouble), so I'm not really sure of where to look.

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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Job: Remedy Application Developer on 7.5

[Kitchen, Joshua]

Thanks Dan for the heads up on this one.

Job:  Remedy Application Development
Location:  New Jersey
Type:  Contract
Duration:  6 Months
Compensation:  Ranges from amount of experience (Rates need to be all
inclusive)
Authorization Status:  US Citizens/Green Cards/H1-B

Note:  This is working with a Vendor Management System so its very time
sensitive

Responsible for the design, development, coding, testing, debugging and
documentation of applications to satisfy the requirements of one or more
user areas. May include hands-on new development as well as support,
maintenance or enhancement of existing applications. Works closely with
client management to identify and specify complex business requirements
and processes. Researches and evaluates alternative solutions and makes
recommendations. 

Skills: 
- Proven hands-on development experience in the BMC ITSM 7.5 platform;
in particular, the following components: 
- Atrium 
- AR System 
- Product Catalog 
- Atrium Integration Engine 
- Atrium Normalization / Reconciliation components 
- Significant experience in development on the AR System platform (Java
is preferred but not mandatory), and SQL development. 
- Ability to translate business requirements into technical
specifications and subsequent implementation on the AR System platform 
- Significant experience with the following infrastructure components: 
- UNIX (Red Hat Linux 4.0 strongly preferred) 
- Apache HTTP 2.x 
- Apache Tomcat 5.5 or 6.x 
- Oracle 10gR2 or 11g 
- Oracle PL/SQL development a strong plus 
- Strong interpersonal skills, including verbal and written skills.
Candidate will interact heavily with remote users in the UK and other US
sites 
- Proven ability to perform independent troubleshooting and devise /
implement solutions, with minimal supervision or direction 


Roles and Responsibilities: 
Hands-on, senior experienced developer /architect in the BMC ITSM / AR
System 7.5 platform, to implement a new installation of BMC Atrium CMDB,
provide ongoing development, and maintain the application
infrastructure. 

Candidate will interact directly with staff from BMC professional
services, work with them in creating the solution, and transfer all
necessary knowledge from the BMC staff to perform ongoing maintenance.
As such, the candidate will have significant involvement in creating a
brand-new installation of the BMC ITSM environment. 

Candidate will also interact with technical business users, to interpret
business requirements in the form of business rules for data
normalization / reconciliation, implement them in the BMC platform,
execute unit and regression tests, and coordinate Production promotion
of code changes. 

Candidate will be responsible for the overall health of the Atrium
application environment. This requires interacting with AD Operate staff
to perform routine infrastructure maintenance, profile the application
and tune it as needed, etc. 

Off-hours Production support is also required, although it's not
expected to be significant   


Respectfully,


Joshua Kitchen
Recruiter
Kforce Federal Staffing
937.449.1749 office

Great People = Great Results(r)

Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

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KMXperts

[Warren Baltimore]

ARS 6.3
ITSM 5.5
Running on a Solaris 10 Box against Oracle 9

KMXperts (5.4) running on a Windows 2000 Advanced Server.

I have been asked if there is a way to run an RSS Feed from the KMX
knowledgebase that we use.  The thought is to allow the Outlook RSS Feed
aggregator function to monitor is so that the helpdesk would get a feed of
changes or new article postings.

I have very little experience with the KB (it's nice and quiet and has never
given me a lick of trouble), so I'm not really sure of where to look.

Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Calculating Average Response time

[Kelly Gatewood]

Adrian,

BMC sells a product named TMArt which does exactly what you describe.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of adrian conway
Sent: Wednesday, July 08, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Calculating Average Response time

**
All:

I have been asked to see if there is a way to capture an average response time 
for a production Remedy 6.3 application.  The response time considered is from 
the client and web perspective.

I would like to calaculate daily how long it takes to login, and transaction 
response times on an on going basis.  Usually this type of tracking is done 
against web applications.

Has anyone tried this and if so what are you using?

Thanks in advance.

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Re: Push Fields Info in Filter Logs

[LJ Longwing]

Np, glad to be of help :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Info in Filter Logs


** 

Looks like that was it.  There was a problem with my Push Fields
Qualification that was causing it not to match anything.  Thanks, LJ.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 08, 2009 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Info in Filter Logs

 

** 

I believe if you don't see the fields it's indicative of the fact that it
didn't end up doing the push based on your qualification.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Info in Filter Logs

** 

Hi All,

 

ARS 7.1 Patch 6

 

I'm trying to do some filter logging to track down why something isn't
working the way I'm expecting, and I'm running into a lack of information.
It seems that some Push Fields actions show which fields and values are
getting pushed, and other Push Fields actions are not.  Does anyone know why
it shows this information in some cases but not in others?

 

Here's an example from my log file.  This entry shows what's being pushed:

 

/* Wed Jul 08 2009 12:36:29.1890 */ Checking
"INT:FNDHPD:ACT:UPDATEASSOCIATIONSTATUS_100_PHAS"

 0: Push Fields -> "HPD:Associations"

   

   z1D Status Enum (105088) = 1

   z1D End Date 01 (105086) = 

   z1D End Date 02 (105087) = 

   z1D Start Date 02 (105083) = 

   z1D Action (100076) = TICKETUPDATE

   ConsolidatedStatus (301569500) = 8000

   z1D Start Date 01 (105082) = 11/10/2008 9:21:31 AM

 

Whereas for this other filter, this is all I get:

 

/* Wed Jul 08 2009 12:36:29.2050 */ Checking "LDS:MIRS:HPD:Update Child
Incident Relationship`!" (500)

--> Passed -- perform actions

 0: Push Fields -> "LDS:MIRS:Associations"

 

I overrode philter phasing here hoping that it might show more info, but
even without it, I get essentially the same thing as the filter above
(showing that it was deferred), but still not showing the fields being
pushed.

 

Any ideas for why this is happening?

 

Thanks,

Lyle Taylor



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Re: Push Fields Info in Filter Logs

[Lyle Taylor]

Looks like that was it.  There was a problem with my Push Fields Qualification 
that was causing it not to match anything.  Thanks, LJ.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 08, 2009 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Info in Filter Logs

**
I believe if you don't see the fields it's indicative of the fact that it 
didn't end up doing the push based on your qualification.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Info in Filter Logs
**
Hi All,

ARS 7.1 Patch 6

I'm trying to do some filter logging to track down why something isn't working 
the way I'm expecting, and I'm running into a lack of information.  It seems 
that some Push Fields actions show which fields and values are getting pushed, 
and other Push Fields actions are not.  Does anyone know why it shows this 
information in some cases but not in others?

Here's an example from my log file.  This entry shows what's being pushed:

/* Wed Jul 08 2009 12:36:29.1890 */ Checking 
"INT:FNDHPD:ACT:UPDATEASSOCIATIONSTATUS_100_PHAS"
 0: Push Fields -> "HPD:Associations"
   
   z1D Status Enum (105088) = 1
   z1D End Date 01 (105086) =
   z1D End Date 02 (105087) =
   z1D Start Date 02 (105083) =
   z1D Action (100076) = TICKETUPDATE
   ConsolidatedStatus (301569500) = 8000
   z1D Start Date 01 (105082) = 11/10/2008 9:21:31 AM

Whereas for this other filter, this is all I get:

/* Wed Jul 08 2009 12:36:29.2050 */ Checking "LDS:MIRS:HPD:Update Child 
Incident Relationship`!" (500)
--> Passed -- perform actions
 0: Push Fields -> "LDS:MIRS:Associations"

I overrode philter phasing here hoping that it might show more info, but even 
without it, I get essentially the same thing as the filter above (showing that 
it was deferred), but still not showing the fields being pushed.

Any ideas for why this is happening?

Thanks,
Lyle Taylor


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.
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Calculating Average Response time

[adrian conway]

All:

I have been asked to see if there is a way to capture an average response
time for a production Remedy 6.3 application.  The response time considered
is from the client and web perspective.

I would like to calaculate daily how long it takes to login, and transaction
response times on an on going basis.  Usually this type of tracking is done
against web applications.

Has anyone tried this and if so what are you using?

Thanks in advance.

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Re: Push Fields Info in Filter Logs

[William Rentfrow]

Do API logging in conjunction with this and look for the +CE entry to
the form this is pushing to.  You should be able to tell if that
succeeded or failed.
 
If it succeeded then something else is going on.
 
If BMC happens to be listening I'd love to be able to see the "run if"
values in logging for AL/Filters 
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 08, 2009 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push Fields Info in Filter Logs


** 
I believe if you don't see the fields it's indicative of the fact that
it didn't end up doing the push based on your qualification.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Info in Filter Logs


** 

Hi All,

 

ARS 7.1 Patch 6

 

I'm trying to do some filter logging to track down why something isn't
working the way I'm expecting, and I'm running into a lack of
information.  It seems that some Push Fields actions show which fields
and values are getting pushed, and other Push Fields actions are not.
Does anyone know why it shows this information in some cases but not in
others?

 

Here's an example from my log file.  This entry shows what's being
pushed:

 

/* Wed Jul 08 2009 12:36:29.1890 */ Checking
"INT:FNDHPD:ACT:UPDATEASSOCIATIONSTATUS_100_PHAS"

 0: Push Fields -> "HPD:Associations"

   

   z1D Status Enum (105088) = 1

   z1D End Date 01 (105086) = 

   z1D End Date 02 (105087) = 

   z1D Start Date 02 (105083) = 

   z1D Action (100076) = TICKETUPDATE

   ConsolidatedStatus (301569500) = 8000

   z1D Start Date 01 (105082) = 11/10/2008 9:21:31 AM

 

Whereas for this other filter, this is all I get:

 

/* Wed Jul 08 2009 12:36:29.2050 */ Checking "LDS:MIRS:HPD:Update
Child Incident Relationship`!" (500)

--> Passed -- perform actions

 0: Push Fields -> "LDS:MIRS:Associations"

 

I overrode philter phasing here hoping that it might show more info, but
even without it, I get essentially the same thing as the filter above
(showing that it was deferred), but still not showing the fields being
pushed.

 

Any ideas for why this is happening?

 

Thanks,

Lyle Taylor



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Re: Push Fields Info in Filter Logs

[LJ Longwing]

I believe if you don't see the fields it's indicative of the fact that it
didn't end up doing the push based on your qualification.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields Info in Filter Logs


** 

Hi All,

 

ARS 7.1 Patch 6

 

I'm trying to do some filter logging to track down why something isn't
working the way I'm expecting, and I'm running into a lack of information.
It seems that some Push Fields actions show which fields and values are
getting pushed, and other Push Fields actions are not.  Does anyone know why
it shows this information in some cases but not in others?

 

Here's an example from my log file.  This entry shows what's being pushed:

 

/* Wed Jul 08 2009 12:36:29.1890 */ Checking
"INT:FNDHPD:ACT:UPDATEASSOCIATIONSTATUS_100_PHAS"

 0: Push Fields -> "HPD:Associations"

   

   z1D Status Enum (105088) = 1

   z1D End Date 01 (105086) = 

   z1D End Date 02 (105087) = 

   z1D Start Date 02 (105083) = 

   z1D Action (100076) = TICKETUPDATE

   ConsolidatedStatus (301569500) = 8000

   z1D Start Date 01 (105082) = 11/10/2008 9:21:31 AM

 

Whereas for this other filter, this is all I get:

 

/* Wed Jul 08 2009 12:36:29.2050 */ Checking "LDS:MIRS:HPD:Update Child
Incident Relationship`!" (500)

--> Passed -- perform actions

 0: Push Fields -> "LDS:MIRS:Associations"

 

I overrode philter phasing here hoping that it might show more info, but
even without it, I get essentially the same thing as the filter above
(showing that it was deferred), but still not showing the fields being
pushed.

 

Any ideas for why this is happening?

 

Thanks,

Lyle Taylor



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Re: Adding an Attachment to an Outgoing Message (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Thanks for the quick response!

That was exactly it - Public permissions.
I found it because I was going field by field between the several forms
that support this workflow.
Thanks you.


Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding an Attachment to an Outgoing Message (U)


Does the user you're sending the new notification to have permissions to
the attachment on the form?  If you're actually sending to an e-mail
address (vs using a Remedy login ID), it will probably need to have
Public permissions.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Adding an Attachment to an Outgoing Message (U)

UNCLASSIFIED

Windows Server 2003
SQL 2000
ARS 6.3 patch 21
Help Desk 5.5 
SLA 5

I have several outgoing email notifications that add an attachment from
a ticket attachment pool to the message.

On the Filter that sends the email, the first Action is:
Notify
Text is added
User Name:  SMTP Address
Priority = 0
Mechanism = Email
Fields:
Subject = Text
Include Fields = Selected
Fields = File 1 (the attachment field of the ticket Attachment Pool)

This action works for several outgoing emails but for some reason, it
doesn't work for the new one I created for a Change Request. The
attachment creates and is attached to an AR System Email Attachment
form. The message gets sent. No attachment is added to the email.

As I review the AR System Email Attachment form, attachments sent with
messages have the "Reference Count" = 1 On the AR System Email
Attachment form, the attachments for messages that do not include the
attachment have the "Reference Count" = 0

I can't seem to find what workflow sets the AR System Email Attachment
form "Reference Count".

Any ideas?

Sandra Hennigan


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Re: Adding an Attachment to an Outgoing Message (U)

[Lyle Taylor]

Does the user you're sending the new notification to have permissions to the 
attachment on the form?  If you're actually sending to an e-mail address (vs 
using a Remedy login ID), it will probably need to have Public permissions.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, July 08, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Adding an Attachment to an Outgoing Message (U)

UNCLASSIFIED

Windows Server 2003
SQL 2000
ARS 6.3 patch 21
Help Desk 5.5 
SLA 5

I have several outgoing email notifications that add an attachment from
a ticket attachment pool to the message.

On the Filter that sends the email, the first Action is:
Notify
Text is added
User Name:  SMTP Address
Priority = 0
Mechanism = Email
Fields:
Subject = Text
Include Fields = Selected
Fields = File 1 (the attachment field of the ticket Attachment Pool)

This action works for several outgoing emails but for some reason, it
doesn't work for the new one I created for a Change Request.
The attachment creates and is attached to an AR System Email Attachment
form.
The message gets sent.
No attachment is added to the email.

As I review the AR System Email Attachment form, attachments sent with
messages have the "Reference Count" = 1
On the AR System Email Attachment form, the attachments for messages
that do not include the attachment have the "Reference Count" = 0

I can't seem to find what workflow sets the AR System Email Attachment
form "Reference Count".

Any ideas?

Sandra Hennigan

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Push Fields Info in Filter Logs

[Lyle Taylor]

Hi All,

ARS 7.1 Patch 6

I'm trying to do some filter logging to track down why something isn't working 
the way I'm expecting, and I'm running into a lack of information.  It seems 
that some Push Fields actions show which fields and values are getting pushed, 
and other Push Fields actions are not.  Does anyone know why it shows this 
information in some cases but not in others?

Here's an example from my log file.  This entry shows what's being pushed:

/* Wed Jul 08 2009 12:36:29.1890 */ Checking 
"INT:FNDHPD:ACT:UPDATEASSOCIATIONSTATUS_100_PHAS"
 0: Push Fields -> "HPD:Associations"
   
   z1D Status Enum (105088) = 1
   z1D End Date 01 (105086) =
   z1D End Date 02 (105087) =
   z1D Start Date 02 (105083) =
   z1D Action (100076) = TICKETUPDATE
   ConsolidatedStatus (301569500) = 8000
   z1D Start Date 01 (105082) = 11/10/2008 9:21:31 AM

Whereas for this other filter, this is all I get:

/* Wed Jul 08 2009 12:36:29.2050 */ Checking "LDS:MIRS:HPD:Update Child 
Incident Relationship`!" (500)
--> Passed -- perform actions
 0: Push Fields -> "LDS:MIRS:Associations"

I overrode philter phasing here hoping that it might show more info, but even 
without it, I get essentially the same thing as the filter above (showing that 
it was deferred), but still not showing the fields being pushed.

Any ideas for why this is happening?

Thanks,
Lyle Taylor


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Adding an Attachment to an Outgoing Message (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Windows Server 2003
SQL 2000
ARS 6.3 patch 21
Help Desk 5.5 
SLA 5

I have several outgoing email notifications that add an attachment from
a ticket attachment pool to the message.

On the Filter that sends the email, the first Action is:
Notify
Text is added
User Name:  SMTP Address
Priority = 0
Mechanism = Email
Fields:
Subject = Text
Include Fields = Selected
Fields = File 1 (the attachment field of the ticket Attachment Pool)

This action works for several outgoing emails but for some reason, it
doesn't work for the new one I created for a Change Request.
The attachment creates and is attached to an AR System Email Attachment
form.
The message gets sent.
No attachment is added to the email.

As I review the AR System Email Attachment form, attachments sent with
messages have the "Reference Count" = 1
On the AR System Email Attachment form, the attachments for messages
that do not include the attachment have the "Reference Count" = 0

I can't seem to find what workflow sets the AR System Email Attachment
form "Reference Count".

Any ideas?

Sandra Hennigan

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Re: Selection Menu Question

[Lyle Taylor]

OK, I see what you're saying, but couldn't that also be done without the 
selection field?  It seems you could easily map status reasons to multiple 
status values effectively achieving the same end, even if each status reason 
has a unique ID of some kind.  For example, you could give the status reason 
"Foobar" a unique ID of 1000 and simply map Foobar to multiple status values in 
a configuration form.  Your workflow then fires based on the unique ID rather 
than a selection field value.  You lose the ability to fire on "Return" for the 
selection field, but that seems like it would probably be easy to work around.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, July 08, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
Lyle,

The benefit that I personally see in the way that BMC implemented this is that 
the selection field contains all of the status reason values for all status 
selections.  In turn this would allow for status reasons to be shared across 
status values and also allow the programmer to fire workflow dependant upon the 
selection fields values.

For example:

Status Reason: Enhancement

Workflow could fire upon the selection of the this status reason regardless as 
to the actual status of the Incident.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
You bring up something that I've been wondering about.  What's the point in 
having the hidden selection field for Status Reason?  What purpose does it 
serve that couldn't be met by simply storing the status reason, or using a 
character field to store it's Request ID, GUID, selection value, or whatever 
other unique key you want to use?  That way, it would be completely 
configurable and would not require both configuration and customization to add 
or remove status reasons.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, July 08, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
John,

A good example of this is how BMC handle the Status Reason field in ITSM 7.x.

They have the standard selection field (but it is hidden) and then have a 
character field with a menu (which has the values that you filter).

What happens, is when you choose the menu value, workflow then sets the 
appropriate value of the selection field.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
Thats Exactly what I was looking for.  Thankyou Kelly

Now my only other issue, the original APPStatus field on the Helpdesk form is a 
selection field instead of a character field.   Is there any way to convert the 
selection field to a character field so I can map out a menu to it?

JK

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Re: Remedy User Tool, Admin Tool

[Chowdhury, Tauf]

Nevermind... I found it... Doh!

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Chowdhury, Tauf 
Sent: Wednesday, July 08, 2009 2:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Remedy User Tool, Admin Tool

 

Hi,

I'm trying to download the WUT 7.1 package from BMC's site. So with the
new site layout, I need to add the products that I own to my profile. I
did so. However, now when I try to download, I can't find the WUT as a
downloadable option. Am I missing something here? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Remedy User Tool, Admin Tool

[Chowdhury, Tauf]

Hi,

I'm trying to download the WUT 7.1 package from BMC's site. So with the
new site layout, I need to add the products that I own to my profile. I
did so. However, now when I try to download, I can't find the WUT as a
downloadable option. Am I missing something here? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Determining how a user is connecting

[Frank Caruso]

$BROWSER$=NULL

On Wed, Jul 8, 2009 at 8:37 PM, Mayfield, Andy L.
wrote:

> Thanks everyone. I believe that is exactly what I needed.
>
> Andy L. Mayfield
> Protection & Control Technician Sr.
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
> Sent: Wednesday, July 08, 2009 12:22 PM
> To: arslist@ARSLIST.ORG
>  Subject: Re: Determining how a user is connecting
>
> In the run if statement of the AL add $CLIENT-TYPE$ = 9.  The 9
> indicates the mid-tier client so the AL will only run if the client type
> is mid-tier.
>
> HTH,
> Todd Arner
> Great Lakes
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
> Sent: Wednesday, July 08, 2009 12:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Determining how a user is connecting
>
> I need to have an AL run for users on Mid Tier, but not users running
> the WUT. How can I determine how they are connecting?  I am trying to
> search the archives, but it's running deathly slow for some reason
> today.
>
> I want to run an AL to logoff users when they close the mid-tier. I have
> an AL that fires on "window close" that does this, but I've found that
> it's causing a bug in the WUT. When running the WUT, if you select Tools
> > Login, the WUT closes altogether.
>
>
> Andy L. Mayfield
> Protection & Control Technician Sr.
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
> 
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Re: Selection Menu Question

[Kelly Gatewood]

Lyle,

The benefit that I personally see in the way that BMC implemented this is that 
the selection field contains all of the status reason values for all status 
selections.  In turn this would allow for status reasons to be shared across 
status values and also allow the programmer to fire workflow dependant upon the 
selection fields values.

For example:

Status Reason: Enhancement

Workflow could fire upon the selection of the this status reason regardless as 
to the actual status of the Incident.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
You bring up something that I've been wondering about.  What's the point in 
having the hidden selection field for Status Reason?  What purpose does it 
serve that couldn't be met by simply storing the status reason, or using a 
character field to store it's Request ID, GUID, selection value, or whatever 
other unique key you want to use?  That way, it would be completely 
configurable and would not require both configuration and customization to add 
or remove status reasons.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, July 08, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
John,

A good example of this is how BMC handle the Status Reason field in ITSM 7.x.

They have the standard selection field (but it is hidden) and then have a 
character field with a menu (which has the values that you filter).

What happens, is when you choose the menu value, workflow then sets the 
appropriate value of the selection field.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
Thats Exactly what I was looking for.  Thankyou Kelly

Now my only other issue, the original APPStatus field on the Helpdesk form is a 
selection field instead of a character field.   Is there any way to convert the 
selection field to a character field so I can map out a menu to it?

JK

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NOTICE: This email message is for the sole use of the intended recipient(s) and 
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Re: Determining how a user is connecting

[Mayfield, Andy L.]

Thanks everyone. I believe that is exactly what I needed.

Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Wednesday, July 08, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Determining how a user is connecting

In the run if statement of the AL add $CLIENT-TYPE$ = 9.  The 9
indicates the mid-tier client so the AL will only run if the client type
is mid-tier.

HTH,
Todd Arner
Great Lakes 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, July 08, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Determining how a user is connecting

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


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Re: Selection Menu Question

[John Kelley]

Ah the Status Reason field.  The field that is supposed to be Data driven 
in version 7.0 but not realy. 
Yes thats how I was planning it to work.  I was trying to avoid hard 
coding in the attributes of the selection field and using the Data driven 
path, but I already have the field processing other workflow. 
Maybe Joe . suggestion on External Qualification in an AL is way to go. 
I need to look into how that works, I've only done it once before. 

JK




Lyle Taylor  
Sent by: "Action Request System discussion list(ARSList)" 

07/08/2009 12:46 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Selection Menu Question






** 
You bring up something that I?ve been wondering about.  What?s the point 
in having the hidden selection field for Status Reason?  What purpose does 
it serve that couldn?t be met by simply storing the status reason, or 
using a character field to store it?s Request ID, GUID, selection value, 
or whatever other unique key you want to use?  That way, it would be 
completely configurable and would not require both configuration and 
customization to add or remove status reasons.
 
Thanks,
Lyle
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, July 08, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question
 
** 
John,
 
A good example of this is how BMC handle the Status Reason field in ITSM 
7.x.
 
They have the standard selection field (but it is hidden) and then have a 
character field with a menu (which has the values that you filter).
 
What happens, is when you choose the menu value, workflow then sets the 
appropriate value of the selection field.
 
Thanks
 
Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question
 
** 
Thats Exactly what I was looking for.  Thankyou Kelly 

Now my only other issue, the original APPStatus field on the Helpdesk form 
is a selection field instead of a character field.   Is there any way to 
convert the selection field to a character field so I can map out a menu 
to it? 

JK 
 
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Are"_ 


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Re: Determining how a user is connecting

[Arner, Todd]

In the run if statement of the AL add $CLIENT-TYPE$ = 9.  The 9
indicates the mid-tier client so the AL will only run if the client type
is mid-tier.

HTH,
Todd Arner
Great Lakes 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, July 08, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Determining how a user is connecting

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


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Legacy Documentation & Compatibility matrices posted on BMC DN

[Easter, David]

Hi All,

I'm excited to let you all know that I got Legal approval from BMC to post 
legacy documentation and compatibility matrices on the BMC Developer Network.  
You can find it here:

BMC.com > BMC 
Communities > BMC Developer 
Network 
> BMC Atrium and Foundation 
Technologies
 > BMC Remedy AR 
System

You must have an account on the BMC Developer Network to see the files.  The 
files are under the "Documentation" Tab > "Product Collateral" folder and are 
split up by version - i.e. "BMC Remedy AR System 5.1.2 Legacy Documentation", 
"BMC Remedy AR System 6.0.0 Legacy Documentation", etc.

Documentation will be posted for version 3.0 and above (5.1.2, 6.0.00 and 
6.3.00 are already posted - the others are being approved and should be up 
soon).  I was able to include the compatibility matrix for version 5.1.2 and 
above.

Legal Stuff: All BMC documentation, even that of unsupported versions, remains 
under copyright of BMC Software, Inc.  These files are for download and use by 
an individual and cannot be reposted or transmitted to other individuals 
without the legal consent of BMC.  You must create an account on the BMC 
Developer Network and agree to the Terms and Conditions to gain access to this 
documentation.

Current documentation still requires a login to Support Central to access and 
can be found here:

http://webapps.bmc.com/support/faces/prodallversions.jsp?seqid=108018

As AR System revisions, and currently supported versions become unsupported, 
I'll post those newly unsupported versions to BMC DN as legacy documentation.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



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Re: Determining how a user is connecting

[Mckinnish, Randy]

Andy,
$CLIENT-TYPE$ in a Run If qualification for an active link, you can
cause the
active link to execute only for a mid-tier client (for example,
$CLIENT-TYPE$ = 9). This may be a quick approach for what you're
attempting to do. 
Hope this helps,
Randy

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, July 08, 2009 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Determining how a user is connecting

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


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Re: Determining how a user is connecting

[Rick Cook]

How about $CLIENT-TYPE$?

--Original Message--
From: Mayfield, Andy L.
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Determining how a user is connecting
Sent: Jul 8, 2009 10:04 AM

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 

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Rick

Re: Horns on a pig. ADM: okay, enough of the pigs and date time continuum

[Daniel Bloom]

When I stop laughing and clear my throat I will suggest that we are getting
way off topic with the Date/Time etc.
 
I am on the horns of a dilemna deciding to make it worse or stop it :-)
 
. Daniel

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: July 8, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Horns on a pig.


** 

Migration of embryos in the anastomosed uterine horns of the pig.

Not exactly what I was expecting.

 

Jennifer Meyer


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Re: Determining how a user is connecting (UNCLASSIFIED)

[Alicea, Alex CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Do they also connect via the WUT? If not, you can just create a dynamic
group for everyone that logs in via midtier and run the AL if they are a
member of the group.

Alex 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, July 08, 2009 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Determining how a user is connecting

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


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Classification:  UNCLASSIFIED 
Caveats: NONE


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smime.p7s
Description: S/MIME cryptographic signature

Determining how a user is connecting

[Mayfield, Andy L.]

I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting?  I am trying to
search the archives, but it's running deathly slow for some reason
today. 

I want to run an AL to logoff users when they close the mid-tier. I have
an AL that fires on "window close" that does this, but I've found that
it's causing a bug in the WUT. When running the WUT, if you select Tools
> Login, the WUT closes altogether. 


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 

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Broadcast Notification Issue

[Begosh, Kevin]

Hello,
We are having an issue with our broadcast tickets not sending emails out to the 
group that you assign the email to in the broadcast dialog box from creating 
them on the incident management console.  I thought I remember this being a bug 
but I cannot find any documentation on it being a problem or the fix.  Does 
anyone rememeber this issue and/or what the fix was

We are windows 2003 server
AR Server 7.1 patch 4
Application 7.02 patch 5
SQL 2005 DB

Kevin Begosh

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Re: Selection Menu Question

[Lyle Taylor]

You bring up something that I've been wondering about.  What's the point in 
having the hidden selection field for Status Reason?  What purpose does it 
serve that couldn't be met by simply storing the status reason, or using a 
character field to store it's Request ID, GUID, selection value, or whatever 
other unique key you want to use?  That way, it would be completely 
configurable and would not require both configuration and customization to add 
or remove status reasons.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, July 08, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
John,

A good example of this is how BMC handle the Status Reason field in ITSM 7.x.

They have the standard selection field (but it is hidden) and then have a 
character field with a menu (which has the values that you filter).

What happens, is when you choose the menu value, workflow then sets the 
appropriate value of the selection field.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
Thats Exactly what I was looking for.  Thankyou Kelly

Now my only other issue, the original APPStatus field on the Helpdesk form is a 
selection field instead of a character field.   Is there any way to convert the 
selection field to a character field so I can map out a menu to it?

JK

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and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: Robert02 Kern is out of the office.

[Joe DeSouza]

Yea I actually ran them though I wish there was an alternative to it! Or whats 
commonly known as a workaround :-) That would have been nice!





From: "Chowdhury, Tauf" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 11:06:47 AM
Subject: Re: Robert02 Kern is out of the office.


Cmon Joe… typing the statement “3 miles” is not the same as actually 
run/walking them! lol
 
TaufChowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
 
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
I'm barely waking up! Just did my 3 miles!
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:40:06 AM
Subject: Re: Robert02 Kern is out of the office.

** 
Canada is a continent? Did I miss something last night? I sleep soundly but if 
a tectonic event like that happened and
I didn’t wake up…..I just gotta  lay off those late night snacks….
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..
 
Joe
 



From:Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert




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Re: Remedy Home Page Ideas

[Covert, Jack]

Thanks all for the ideas.  I like the bookmark system, allowing end
users to bookmark their own pages and have some system defaults.  I also
like having the overview tables added to the home page.  Links to help
and training make a lot of sense as well.

I've got some ideas to go on, now time to get going with my paint brush.
Thanks again.

Jack Covert

Corporate IT
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of B A
Sent: Friday, July 03, 2009 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page Ideas

--001485f8955ecd8be4046dd223fe
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

Really some snapshots would help, unless ofcourse if these are not too
confidential.

ag.bryan.14


On 7/4/09, Jason Miller  wrote:
>
> Same here, we added some of the Remedy Support console functionality.
> There are tables that will show My Group's open Cases, My Open Cases,
> My Open Tasks, My Group's Open Tasks, My Group's Open Account Requests
> (custom form) with a selection field to control what is being
> displayed.  Also we have links to open frequently used forms and
> buttons  to some reports and other features.
>
> HTH,
> Jason
>
> On 7/2/09, Givens, Gregory CONT  wrote:
> > Jack,
> >
> > There really is no limit to what you can put on a Home Page
> > Some of mine have Tables where the row selected displays the ticket
in a
> > view field
> > Some have a flash board on them so management can see some
statistics
> > A couple have a scrolling text marquee so managers can put out
messages
> > The only limit is imagination.
> >
> > Greg Givens
> > Millington Consolidated Data Center (MILL-CDC)
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
> > Sent: Thursday, July 02, 2009 10:49 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Remedy Home Page Ideas
> >
> > **
> >
> > So the Remedy home page sucks.  I don't like the application links,
they
> > aren't user friendly.  I have some ideas on how I'd like to
implement
> > something better but would like to see what other people have done.
> >
> > So if you have something that is really cool and want to show it off
> please
> > let me know.  Thanks!!
> >
> > Jack Covert
> >
> > Corporate IT
> >
> > Remedy Support Team
> >
> >
> > Remedy Support Team Home Page
> >
> > http://collaborate.mckesson.com/sites/esm/remedy
> >
> >
> > Remedy Q&A Sessions on Thursdays @ 10:30 AM PT
> >
> > Details on Remedy Support Team Home Page
> >
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers
> > Are"_
> >
> >
>

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Sponsor:rmisoluti...@verizon.netARSl
ist: "Where the Answers Are"
> >
>
>
>

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ist: "Where the Answers Are"
>


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--001485f8955ecd8be4046dd223fe
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

**
Really some snapshots would help, unless ofcourse if these are not
too=
 confidential.
=A0
ag.bryan.14=A0
On 7/4/09, J=
ason Miller jason.mil...@=
gmail.com> wrote:
Same here, we added some of
the =
Remedy Support console functionality.There are tables that will show
My=
 Group's open Cases, My Open Cases,
My Open Tasks, My Group's Open Tasks, My Group's Open Account
Reque=
sts(custom form) with a selection field to control what is
beingdis=
played.=A0=A0Also we have links to open frequently used forms
andbutton=
s=A0=A0to some reports and other features.
HTH,JasonOn 7/2/09, Givens, Gregory CONT 
wrote:>=
 Jack,>> There really is no limit to what you can put on a
Ho=
me Page
> Some of mine have Tables where the row selected displays the ticket
in=
 a> view field> Some have a flash board on them so
management=
 can see some statistics> A couple have a scrolling text marquee
so =
managers can put out messages
> The only limit is imagination.>> Greg Givens>
Mil=
lington Consolidated Data Center (MILL-CDC)>>>
-Or=
iginal Message-> From: Action Request System discussion
list(ARS=
List)
> [mailto:mailto:arslist@ARSLIST.ORG";>arslist@ARSLIST.ORG=
] On Behalf Of Covert, Jack> Sent: Thursday, July 02, 2009 10:49
AM<=
br>> To: mailto:a

Re: Horns on a pig.

[Meyer, Jennifer L]

Migration of embryos in the anastomosed uterine horns of the pig.
Not exactly what I was expecting.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Wednesday, July 08, 2009 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

Google "horns on a pig"  ..

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 08, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
"After the first two weeks it sticks out like horns on a pig."

I'd pay a LOT to see that.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, July 08, 2009 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

dd.mm.yy is only a puzzle at the beginning of the month.  After the first two 
weeks it sticks out like horns on a pig.

Kind of like military time.  To understand it, just subtract 12 from the hours 
if you've eaten lunch.



Yours truly,

Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
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Re: Selection Menu Question

[Kelly Gatewood]

John,

A good example of this is how BMC handle the Status Reason field in ITSM 7.x.

They have the standard selection field (but it is hidden) and then have a 
character field with a menu (which has the values that you filter).

What happens, is when you choose the menu value, workflow then sets the 
appropriate value of the selection field.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question

**
Thats Exactly what I was looking for.  Thankyou Kelly

Now my only other issue, the original APPStatus field on the Helpdesk form is a 
selection field instead of a character field.   Is there any way to convert the 
selection field to a character field so I can map out a menu to it?

JK



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Re: Selection Menu Question

[John Kelley]

Thats Exactly what I was looking for.  Thankyou Kelly

Now my only other issue, the original APPStatus field on the Helpdesk form 
is a selection field instead of a character field.   Is there any way to 
convert the selection field to a character field so I can map out a menu 
to it?

JK







Kelly Gatewood  
Sent by: "Action Request System discussion list(ARSList)" 

07/08/2009 11:02 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Selection Menu Question






John,
 
You could do something similar to this with the Menu:
 
Create a regular form (DUN:HPD:INC:IncAppStatus) with the following fields 
in addition to the standard fields:
 
Inc Status
App Status
Status ? Field change attributes to have values of enabled and disabled
 
Input the following data into the form:
 

INC Status
APP Status 
In Progress 
Approve
In Progress 
Scheduled
In Progress 
BreakFix
Pending
Awaiting rel
Resolved
Go Live 
 
Create a menu
 
Refresh ? On Open
Menu Type ? Search
Form Name ? DUN:HPD:INC:IncAppStatus
Label Fields ? App Status
Value Field ? App Status
Sort On Label ? Checked
Qualification ? ?Status? = Enabled And ?Inc Status? = $7$
 
Let me know if this helps.
 
Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question
 

Hi 

Yes, search based on selection of the INC status is what I was looking 
for.   The results, I would want to become available in a drop down, kind 
of like the Operational tiers, when you select first tier the second 
becomes available.   

John 




Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)" 
 
07/08/2009 02:10 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Selection Menu Question
 








** 
While I think I more or less understand what you want to do, what exactly 
do you mean by 'filter out attributes of a selection field' ?? 
  
Are you looking to perform a search Based on the selection of the INC 
Status? So if 'In Progress' is selected do you want the system to return 
results that contain records that have the App Status of 'Approoved', 
'Scheduled' and 'BreakFix'?? 
  
If so depending on where you want that search result to be returned to, 
(Results List or Table Field) I do not think it is really hard to build an 
external qualification that does it? 
  
Wouldn't you be looking at creating an external qualificaton that could be 
used in the table field or results list that would build the qualication 
against the App Status on selection of the INC Status? I think its as 
simple as that.. 
  
Or have I understood what you want to do wrong? Sorry more questions than 
answers - so if I have understood you wrong please try and explain what 
exactly you are aiming for.. 
  
Cheers 
  
Joe 

From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 7, 2009 4:14:41 PM
Subject: Selection Menu Question


Hi List 


Is it possible to setup an Active link to filter out attributes of a 
selection field drop down? 
Heres the story. 

I currently have on my Helpdesk form the INC Status field that has the 
normal status' and an APP Status field which has other Process status' for 
example.  Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go 
etc. 

I also have another form with APP Status and INC Status.  I save entries 
of APP status with a particular INC status. 
For Ex. 
APP StatusINC Status 
ApproveIn Progress 
ScheduledIn Progress 
BreakFixIn Progress 
Awaiting  relPending 
Go LiveResolved 

Now I'm trying to get the APP status on the Helpdesk form to filter out 
what matches to the INC status that is selected.   
Basically I should be able to select INC Status of "In Progress" and It 
should show me three items. 
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it. 
Or continue with my AL somehow 

Any ideas. 
Thanks John 

ARS 7.1 patch 6 
Apps 7.003 patch6 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

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Java, AR System 7.5 and CMDB 7.5

[Jarl Grøneng]

When installing ar system 7.5 the ar server using the JRE you specify.
But why does CMDB installing and using its own?

AR System using 1.6, but CMDB installed version 1.5, in its own directory.

Wonder what happend if I install patch2?

--
Jarl

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Re: Robert02 Kern is out of the office.

[marti...@ad.jmu.edu]

I like DD-MM-YY mainly because it is logical.  You start at the bottom of the 
hierarchy and move progressively upward, rather than starting with Month, then 
going down to Day, then jumping up to Year.  Unfortunately this falls apart 
with time.  Theoretically if you are going to use DD-MM-YY, you should start 
with seconds, then minutes, then hours, then days, rather than putting hours, 
minutes, seconds at the end.

Dwayne Martin
James Madison University

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
Personally I kind of prefer the DD-MM-YY format too cause when you talk about a 
date the part that changes most frequently from the 3 factors is the date 
followed by the month and then the year..

When I first moved here I got into the habit of writting the date as 8th July 
2009 just so that I am not confused when I go back to it a few months later as 
I was in a transition stage from using the dd-mm-yy format to the mm-dd-yy 
format..

Joe


From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:04:16 AM
Subject: Re: Robert02 Kern is out of the office.

**
I’ve been doing DD/MMM/YY for several years now.  It seems to confuse some 
folks at first, but since I have trouble remembering what day of the week it 
is, I find it easiest to get the date out of the way first.


Jennifer Meyer


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe


From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

**
British, we all speak English ☺

In fact the dd/mm/yy format is more widely used than the US format.

From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
Thats dates in the English format.. DD-MM-YY

Joe


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Re: Selection Menu Question

[Kelly Gatewood]

John,

You could do something similar to this with the Menu:

Create a regular form (DUN:HPD:INC:IncAppStatus) with the following fields in 
addition to the standard fields:

Inc Status
App Status
Status – Field change attributes to have values of enabled and disabled

Input the following data into the form:

INC Status

APP Status

In Progress

Approve

In Progress

Scheduled

In Progress

BreakFix

Pending

Awaiting rel

Resolved

Go Live


Create a menu

Refresh – On Open
Menu Type – Search
Form Name – DUN:HPD:INC:IncAppStatus
Label Fields – App Status
Value Field – App Status
Sort On Label – Checked
Qualification – ‘Status’ = Enabled And ‘Inc Status’ = $7$

Let me know if this helps.

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Wednesday, July 08, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Menu Question


Hi

Yes, search based on selection of the INC status is what I was looking for.   
The results, I would want to become available in a drop down, kind of like the 
Operational tiers, when you select first tier the second becomes available.

John



Joe DeSouza 
Sent by: "Action Request System discussion list(ARSList)" 

07/08/2009 02:10 AM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Selection Menu Question







**
While I think I more or less understand what you want to do, what exactly do 
you mean by 'filter out attributes of a selection field' ??

Are you looking to perform a search Based on the selection of the INC Status? 
So if 'In Progress' is selected do you want the system to return results that 
contain records that have the App Status of 'Approoved', 'Scheduled' and 
'BreakFix'??

If so depending on where you want that search result to be returned to, 
(Results List or Table Field) I do not think it is really hard to build an 
external qualification that does it?

Wouldn't you be looking at creating an external qualificaton that could be used 
in the table field or results list that would build the qualication against the 
App Status on selection of the INC Status? I think its as simple as that..

Or have I understood what you want to do wrong? Sorry more questions than 
answers - so if I have understood you wrong please try and explain what exactly 
you are aiming for..

Cheers

Joe

From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 7, 2009 4:14:41 PM
Subject: Selection Menu Question


Hi List


Is it possible to setup an Active link to filter out attributes of a selection 
field drop down?
Heres the story.

I currently have on my Helpdesk form the INC Status field that has the normal 
status' and an APP Status field which has other Process status' for example.  
Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go etc.

I also have another form with APP Status and INC Status.  I save entries of APP 
status with a particular INC status.
For Ex.
APP StatusINC Status
ApproveIn Progress
ScheduledIn Progress
BreakFixIn Progress
Awaiting  relPending
Go LiveResolved

Now I'm trying to get the APP status on the Helpdesk form to filter out what 
matches to the INC status that is selected.
Basically I should be able to select INC Status of "In Progress" and It should 
show me three items.
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it.
Or continue with my AL somehow

Any ideas.
Thanks John

ARS 7.1 patch 6
Apps 7.003 patch6

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the sender immediately by return e-mail and permanently delete this message and 
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Re: Robert02 Kern is out of the office.

[Chowdhury, Tauf]

Cmon Joe… typing the statement “3 miles” is not the same as actually 
run/walking them! lol

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

I'm barely waking up! Just did my 3 miles!

 

Joe

 



From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:40:06 AM
Subject: Re: Robert02 Kern is out of the office.

** 

Canada is a continent? Did I miss something last night? I sleep soundly but if 
a tectonic event like that happened and

I didn’t wake up…..I just gotta  lay off those late night snacks….

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

 

Joe

 



From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 

British, we all speak English J

 

In fact the dd/mm/yy format is more widely used than the US format.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

Thats dates in the English format.. DD-MM-YY

 

Joe

 



From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


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proprietary information that is privileged, confidential or subject to 
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the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

Re: Robert02 Kern is out of the office.

[Joe DeSouza]

I'm barely waking up! Just did my 3 miles!

Joe




From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:40:06 AM
Subject: Re: Robert02 Kern is out of the office.

** 
Canada is a continent? Did I miss something last night? I sleep soundly but if 
a tectonic event like that happened and
I didn’t wake up…..I just gotta  lay off those late night snacks….
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..
 
Joe
 



From:Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert



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Re: Robert02 Kern is out of the office.

[Copits . Richard]

Google "horns on a pig"  ..
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 08, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
"After the first two weeks it sticks out like horns on a pig."
 
I'd pay a LOT to see that.
 
Jennifer Meyer


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, July 08, 2009 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
dd.mm.yy is only a puzzle at the beginning of the month.  After the
first two weeks it sticks out like horns on a pig.
 
Kind of like military time.  To understand it, just subtract 12 from the
hours if you've eaten lunch.
 
 
 
Yours truly,
 
Charles H. Roberts, 4th  
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org
 
 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Setting up Distributed Server Option

[Robert Molenda]

IMHO - the transfer with ownership is not implemented very well - and causes
bunches of issues. And I'm not completely sure that with your setup - you
could succesfully use the ownership feature.

What I'd suggest is putting a field on the form "Owner_Server" (or something
that makes sense) - and then do a "Send Copy" to ALL servers.

Have workflow that checks the Owner_Server field to the server name - and
then lock the ticket down for update.

You can additionally control other workflow - like SLA, etc using the field
as well...

At my prior company we had 3 global servers (EU, AP, NA) and implemented the
DSO Copy & ticket ownership via the Owner_Server field and it worked like a
champ.

HTH
Robert Molenda

On Wed, Jul 8, 2009 at 4:55 AM, Bala Patel  wrote:

> **  Hello List,
>
> I am setting up DSO to distribute between 4 servers. The requirement is to
> pass ownership between servers.  Can anyone recommend the best method for
> setting up the chained transfers? Is it better to actually set up a chain
> which can potentially cause looping issues or is it better to send copies to
> remote servers and send Ownership to the selected server.  For example, If I
> want to send a copy to all servers and send ownership to server 4, then
> which would be a better recommended way to perform this?
>
> Also what is the best way to keep track of the servers? If I have a field
> that sends it to server 4, then how do you typically keep track of each
> server?
>
>
>
> Server 1 --> Server 2 -> Server 3 -> Server 4
>
>
> Server 1  ---> Server2 (Copy)
> Server  1 ---> Server3 (Copy)
> Server 1 > Server4 (Ownership)
>
> Thanks in advance for help,
>
> Bala
> Remedy Administrator
>
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> Are"_

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Re: Robert02 Kern is out of the office.

[Meyer, Jennifer L]

"After the first two weeks it sticks out like horns on a pig."

I'd pay a LOT to see that.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, July 08, 2009 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

dd.mm.yy is only a puzzle at the beginning of the month.  After the first two 
weeks it sticks out like horns on a pig.

Kind of like military time.  To understand it, just subtract 12 from the hours 
if you've eaten lunch.



Yours truly,

Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 08, 2009 7:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
I've been doing DD/MMM/YY for several years now.  It seems to confuse some 
folks at first, but since I have trouble remembering what day of the week it 
is, I find it easiest to get the date out of the way first.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe


From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

**
British, we all speak English :)

In fact the dd/mm/yy format is more widely used than the US format.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
Thats dates in the English format.. DD-MM-YY

Joe


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Re: Robert02 Kern is out of the office.

[Copits . Richard]

Canada is a continent? Did I miss something last night? I sleep soundly
but if a tectonic event like that happened and
I didn't wake up.I just gotta  lay off those late night snacks
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
True that.. I think US and Canada are perhaps the only two continents
that use an American format? I know I used the DD-MM-YY format every
other place I have been to at least so it took me a while to get used to
the MM-DD-YY format..
 
Joe
 


From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert
 
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Are"_


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Re: Robert02 Kern is out of the office. Date formats

[Joe DeSouza]

-MM-DD is my favorite convention to name files to sort them in a 
chronological order when sorted.. I see your point when it comes to that.. It 
should in my opinion too be accepted as the international file naming 
convention if files are to be named with dates embedded in them..

All my time sheets since I ever know, I have named using the MMDD-Filename 
format.. Really easy to sort them out..

Joe




From: Daniel Bloom 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:13:59 AM
Subject: Re: Robert02 Kern is out of the office. Date formats

** 
In Canada we like to switch up alot.
 
US format when forced to because US/American systems need it 
(like we now use 2 character short forms for our Provinces and we didn't used 
to).
 
I believe our official is DD-MM-, as appears in our passports,
 
however according to Wikipedia.
 
Canada (All 3 main types are used in Canada - in French and in English) 
 
My favorite is still -MM-DD always seemed to make more sense to me.
 
. Daniel



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: July 8, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

** 
True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe




From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert



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Re: Robert02 Kern is out of the office.

[DCI]

I'm old school mainframe.  MMDD.  Probably will never change, I date
everything that way. Hehe

 

Ed

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

True that.. I think US and Canada are perhaps the only two continents that
use an American format? I know I used the DD-MM-YY format every other place
I have been to at least so it took me a while to get used to the MM-DD-YY
format..

 

Joe

 

  _  

From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 

British, we all speak English J

 

In fact the dd/mm/yy format is more widely used than the US format.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

Thats dates in the English format.. DD-MM-YY

 

Joe

 

  _  

From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: Robert02 Kern is out of the office.

[Joe DeSouza]

Personally I kind of prefer the DD-MM-YY format too cause when you talk about a 
date the part that changes most frequently from the 3 factors is the date 
followed by the month and then the year..

When I first moved here I got into the habit of writting the date as 8th July 
2009 just so that I am not confused when I go back to it a few months later as 
I was in a transition stage from using the dd-mm-yy format to the mm-dd-yy 
format..

Joe




From: "Meyer, Jennifer L" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 10:04:16 AM
Subject: Re: Robert02 Kern is out of the office.

** 
I’ve been doing DD/MMM/YY for several years now.  It seems to confuse some 
folks at first, but since I have trouble remembering what day of the week it 
is, I find it easiest to get the date out of the way first.
 
Jennifer Meyer



From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..
 
Joe
 



From:Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From:Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
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Re: Robert02 Kern is out of the office. Date formats

[Daniel Bloom]

In Canada we like to switch up alot.
 
US format when forced to because US/American systems need it 
(like we now use 2 character short forms for our Provinces and we didn't
used to).
 
I believe our official is DD-MM-, as appears in our passports,
 
however according to Wikipedia.
 
  Canada (All 3 main types are used in
Canada - in French and in English) 
 
My favorite is still -MM-DD always seemed to make more sense to me.
 
. Daniel

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: July 8, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.


** 
True that.. I think US and Canada are perhaps the only two continents that
use an American format? I know I used the DD-MM-YY format every other place
I have been to at least so it took me a while to get used to the MM-DD-YY
format..
 
Joe

  _  

From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 

British, we all speak English J

 

In fact the dd/mm/yy format is more widely used than the US format.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

Thats dates in the English format.. DD-MM-YY

 

Joe

 

  _  

From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Re: Selection Menu Question

[Joe DeSouza]

I think what you may be looking at is Search Menus with an external 
qualification.. Have you used EXTERNAL() in your qualifications in any of your 
previous work?

If you have a test case or two of what you really want to do I may be able to 
guide you further..

Joe



From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:51:24 AM
Subject: Re: Selection Menu Question


Hi 

Yes, search based on selection of the INC status is what I was looking for.   
The results, I would want to become available in a drop down, kind of like the 
Operational tiers, when you select first tier the second becomes available.   

John 





Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)"  
07/08/2009 02:10 AM 
Please respond to
arslist@ARSLIST.ORG 
 To arslist@ARSLIST.ORG  
cc  
Subject Re: Selection Menu Question 
  
 


** 
While I think I more or less understand what you want to do, what exactly do 
you mean by 'filter out attributes of a selection field' ?? 
  
Are you looking to perform a search Based on the selection of the INC Status? 
So if 'In Progress' is selected do you want the system to return results that 
contain records that have the App Status of 'Approoved', 'Scheduled' and 
'BreakFix'?? 
  
If so depending on where you want that search result to be returned to, 
(Results List or Table Field) I do not think it is really hard to build an 
external qualification that does it? 
  
Wouldn't you be looking at creating an external qualificaton that could be used 
in the table field or results list that would build the qualication against the 
App Status on selection of the INC Status? I think its as simple as that.. 
  
Or have I understood what you want to do wrong? Sorry more questions than 
answers - so if I have understood you wrong please try and explain what exactly 
you are aiming for.. 
  
Cheers 
  
Joe 

From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 7, 2009 4:14:41 PM
Subject: Selection Menu Question


Hi List


Is it possible to setup an Active link to filter out attributes of a selection 
field drop down?
Heres the story.

I currently have on my Helpdesk form the INC Status field that has the normal 
status' and an APP Status field which has other Process status' for example.  
Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go etc.

I also have another form with APP Status and INC Status.  I save entries of APP 
status with a particular INC status. 
For Ex.
APP Status        INC Status
Approve        In Progress
Scheduled        In Progress
BreakFix        In Progress
Awaiting  rel        Pending
Go Live                Resolved

Now I'm trying to get the APP status on the Helpdesk form to filter out what 
matches to the INC status that is selected.  
Basically I should be able to select INC Status of "In Progress" and It should 
show me three items.
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it. 
Or continue with my AL somehow

Any ideas.
Thanks John

ARS 7.1 patch 6
Apps 7.003 patch6




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Re: Robert02 Kern is out of the office.

[Roberts, Chas]

dd.mm.yy is only a puzzle at the beginning of the month.  After the first two 
weeks it sticks out like horns on a pig.

Kind of like military time.  To understand it, just subtract 12 from the hours 
if you've eaten lunch.



Yours truly,

Charles H. Roberts, 4th
Customer Service Manager (CSM)
Riverside County Information Technology (RCIT)
Office:  951-486-7780
   Cell:  951-840-8699
 eMail:  crobe...@riversidecountyit.org


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 08, 2009 7:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
I've been doing DD/MMM/YY for several years now.  It seems to confuse some 
folks at first, but since I have trouble remembering what day of the week it 
is, I find it easiest to get the date out of the way first.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe


From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

**
British, we all speak English :)

In fact the dd/mm/yy format is more widely used than the US format.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
Thats dates in the English format.. DD-MM-YY

Joe


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


This email is confidential and intended solely for the use of the individual(s) 
to whom it is addressed. The information contained in this message may be 
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If you are not the author's intended recipient, be advised that you have 
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Re: Robert02 Kern is out of the office.

[Meyer, Jennifer L]

I've been doing DD/MMM/YY for several years now.  It seems to confuse some 
folks at first, but since I have trouble remembering what day of the week it 
is, I find it easiest to get the date out of the way first.


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe


From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

**
British, we all speak English :)

In fact the dd/mm/yy format is more widely used than the US format.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

**
Thats dates in the English format.. DD-MM-YY

Joe


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Re: Robert02 Kern is out of the office.

[Joe DeSouza]

True that.. I think US and Canada are perhaps the only two continents that use 
an American format? I know I used the DD-MM-YY format every other place I have 
been to at least so it took me a while to get used to the MM-DD-YY format..

Joe




From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:36:22 AM
Subject: Re: Robert02 Kern is out of the office.

** 
British, we all speak English J
 
In fact the dd/mm/yy format is more widely used than the US format.
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert




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SRM Work Order Templates and Multi-Tenancy

[Pierson, Shawn]

Good morning,

I've been working with SRM and the Work Order Management, and was curious if 
anyone knew of a way to allow Work Order Templates to have a company of 
"-Global-", because in our environment there are tasks that can be used by any 
company such as setting up a login id.  I'd prefer not to create a separate 
template for each company, but it looks like that may be the only way to go 
OOtB.  Am I wrong?  If so, I will look into customizing the template workflow.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union




Private and confidential as detailed here: 
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Re: Selection Menu Question

[John Kelley]

Hi

Yes, search based on selection of the INC status is what I was looking 
for.   The results, I would want to become available in a drop down, kind 
of like the Operational tiers, when you select first tier the second 
becomes available. 

John





Joe DeSouza  
Sent by: "Action Request System discussion list(ARSList)" 

07/08/2009 02:10 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Selection Menu Question






** 
While I think I more or less understand what you want to do, what exactly 
do you mean by 'filter out attributes of a selection field' ??
 
Are you looking to perform a search Based on the selection of the INC 
Status? So if 'In Progress' is selected do you want the system to return 
results that contain records that have the App Status of 'Approoved', 
'Scheduled' and 'BreakFix'??
 
If so depending on where you want that search result to be returned to, 
(Results List or Table Field) I do not think it is really hard to build an 
external qualification that does it?
 
Wouldn't you be looking at creating an external qualificaton that could be 
used in the table field or results list that would build the qualication 
against the App Status on selection of the INC Status? I think its as 
simple as that..
 
Or have I understood what you want to do wrong? Sorry more questions than 
answers - so if I have understood you wrong please try and explain what 
exactly you are aiming for..
 
Cheers
 
Joe
From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 7, 2009 4:14:41 PM
Subject: Selection Menu Question


Hi List 


Is it possible to setup an Active link to filter out attributes of a 
selection field drop down? 
Heres the story. 

I currently have on my Helpdesk form the INC Status field that has the 
normal status' and an APP Status field which has other Process status' for 
example.  Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go 
etc. 

I also have another form with APP Status and INC Status.  I save entries 
of APP status with a particular INC status. 
For Ex. 
APP StatusINC Status 
ApproveIn Progress 
ScheduledIn Progress 
BreakFixIn Progress 
Awaiting  relPending 
Go LiveResolved 

Now I'm trying to get the APP status on the Helpdesk form to filter out 
what matches to the INC status that is selected.   
Basically I should be able to select INC Status of "In Progress" and It 
should show me three items. 
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it. 
Or continue with my AL somehow 

Any ideas. 
Thanks John 

ARS 7.1 patch 6 
Apps 7.003 patch6

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Re: Robert02 Kern is out of the office.

[Joe DeSouza]

It indeed is a very interesting explanation :-) And we begin to understand 
these after our first shots of caffine ! I haven't had mine yet though..




From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 9:05:05 AM
Subject: Re: Robert02 Kern is out of the office.

** 
I like the timetravel/timewarp explanation better….
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 



From:"copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert



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Re: Robert02 Kern is out of the office.

[Matt Worsdell]

British, we all speak English J

 

In fact the dd/mm/yy format is more widely used than the US format.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 08 July 2009 13:30
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

Thats dates in the English format.. DD-MM-YY

 

Joe

 

  _  

From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_


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Re: Robert02 Kern is out of the office.

[Copits . Richard]

I like the timetravel/timewarp explanation better
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.
 
** 
Thats dates in the English format.. DD-MM-YY
 
Joe
 


From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert
 
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Are"_

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Re: Looking for BMC Atrium Core 7.5 Installation Guide

[Kelly Deaver]

**
Login in to the support site and search for Atrium CMDB manuals. The install guide is there. Atrium Core includes AIE so there is a separate user guide for it.
 
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
 
 

 Original Message Subject: Looking for BMC Atrium Core 7.5 Installation GuideFrom: Kali Obsum Date: Wed, July 08, 2009 3:17 amTo: arslist@ARSLIST.ORG** 
Hi,
 
Does anyone have a copy or a link to this document: BMC Atrium Core 7.5 Installation Guide ?
 
Thanks!
 
Regards,
Kali
 
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Re: Robert02 Kern is out of the office.

[Chowdhury, Tauf]

Joe,

What would we do without you?

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

 

** 

Thats dates in the English format.. DD-MM-YY

 

Joe

 



From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
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Re: Robert02 Kern is out of the office.

[Chowdhury, Tauf]

Maybe he went on vacation to the island from LOST... 

Tauf Chowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Wednesday, July 08, 2009 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert


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for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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Re: Robert02 Kern is out of the office.

[Joe DeSouza]

Thats dates in the English format.. DD-MM-YY

Joe





From: "copits.rich...@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 8:23:08 AM
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert




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Re: Robert02 Kern is out of the office.

[Darrell Reading]

Darrell Reading Systems En
Great scott! 1.21 gigawatts! 


Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Wednesday, July 08, 2009 07:23
To: arslist@ARSLIST.ORG
Subject: Re: Robert02 Kern is out of the office.

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert


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interception, please delete all copies from your system without
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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: Robert02 Kern is out of the office.

[Copits . Richard]

Return to the office before you leave it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
robert.2.k...@continental-corporation.com
Sent: Tuesday, July 07, 2009 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Robert02 Kern is out of the office.

I will be out of the office starting  08.07.2009 and will not return
until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM),
Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert


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Setting up Distributed Server Option

[Bala Patel]

Hello List,

I am setting up DSO to distribute between 4 servers. The requirement is to pass 
ownership between servers.  Can anyone recommend the best method for setting up 
the chained transfers? Is it better to actually set up a chain which can 
potentially cause looping issues or is it better to send copies to remote 
servers and send Ownership to the selected server.  For example, If I want to 
send a copy to all servers and send ownership to server 4, then which would be 
a better recommended way to perform this?

Also what is the best way to keep track of the servers? If I have a field that 
sends it to server 4, then how do you typically keep track of each server?



Server 1 --> Server 2 -> Server 3 -> Server 4


Server 1  ---> Server2 (Copy)
Server  1 ---> Server3 (Copy)
Server 1 > Server4 (Ownership)

Thanks in advance for help,

Bala
Remedy Administrator




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Re: Notifier Log

[Debnath, Prijit]

1 lakh = 100 thousand

i.e. 1 Million = 10 lakhs

 

-Prijit

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 02, 2009 6:29 PM
To: arslist@ARSLIST.ORG
Subject: OT: Notifier Log

 

** 

I haven't seen/heard the word "lakh" in years! 

If I remember correctly, that represents thousand?

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan
Sent: Thursday, July 02, 2009 7:01 AM
To: arslist@ARSLIST.ORG
Subject: NTE: Notifier Log

 

** 

Hi List ,

 

Currently there is a problem in the Production server where the NTE:
Notifier Log has got 5 lakh Records and it keeps Increasing gradually.

 

As per the analysis there is a escalation wriiten in teh NTE: Notifier
[NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a
filter deletes the record in the Notifier.

 

How does a record gets deleted in the NTE: Notifier Log .We see that
there is a filter [NTE:NTL:Delete_795]

has the run process to delete it . but the qualification is 'TR.z1D
Action' =  "DELETE".

But i dont see any workflow pushes z1D Action' =  "DELETE". in the  NTE:
Notifier Log .

 

Please advice.

 

Regards

Saravanan.



 
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Looking for BMC Atrium Core 7.5 Installation Guide

[Kali Obsum]

Hi,
 
Does anyone have a copy or a link to this document: BMC Atrium Core 7.5
Installation Guide ?
 
Thanks!
 
Regards,
Kali
 

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