Re: Error - Reached maximum number of database entries...
ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net
Re: Error - Reached maximum number of database entries...
To obtain Host ID for Solaris box - From a command line type: hostid The value that is returned will be in hex. Enter this value in a scientific calculator and convert it to decimal. It should return a 10 digit number that will be your host id Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: 09 September 2009 08:21 To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.commailto:bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.commailto:bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/http://www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum
AW: Error - Reached maximum number of database entries...
Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/
Re: Error - Reached maximum number of database entries...
Also to obtain Host ID for Solaris box. Type the following at command line : sysdef -h Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 09 September 2009 08:55 To: arslist@ARSLIST.ORG Subject: AW: Error - Reached maximum number of database entries... ** Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.commailto:bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.commailto:bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.commailto:kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/http://www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum
Re: Qualification EXTERNAL() Issue - Returns Nothing
- Issue solved by moving form to a different server. On Sep 7, 1:36 pm, koray ko...@alkankoray.net wrote: I just came across a FAIL statement in log file when I enter a qualification in char field : API TID: ** RPC ID: 00 Queue: List Client-RPC: ** USER: ** /* Mon Sep 07 2009 12:31:24.0244 */+EXECAL ARExecuteProcessForActiveLink from Remedy User (protocol 11) at IP address ***.**.**.*** API TID: ** RPC ID: 00* Queue: List Client-RPC: ** USER: ** /* Mon Sep 07 2009 12:31:24.0247 */-EXECAL FAIL While the char field is empty and the table is updated these 2 lines does not occur. Koray. On Sep 7, 10:26 am, koray ko...@alkankoray.net wrote: I tried both manually typing the qualification in the character field and putting it into a workflow, with correct syntax of double quotes. Neither using the Field ID or the database name of the Task ID field works correct. To sum up what exactly the problem is; - For a number of forms, EXTERNAL() function does work perfect where for FormX entering the qualification string with EXTERNAL() gives an output of SELECT ... FROM ... WHERE (1 = 0) even if I enter the qualification as 1=1. - Entering qualification string(s) manually into Table Properties window returns valid results, including 'Task ID' = TSK011 - For workflow, results are the same. So, - Qualification strings I am using must be valid, both on EXTERNAL() and Table Properties. - I have also tried using Task ID field's Field ID, but no luck. Koray. On Sep 7, 4:51 am, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I believe Shafqat is talking about when you build a set fields action to populate your qualification field through workflow. If you are manually entering into that field you will not double up the double quotes. Just to make sure things are clear... You have a form (FormA) that has a table field on it. That table field is displaying data from FormX. You have a display only character field (zTempQualX) on FormA to hold the external qualification for the table. If you just type into zTempQualX you can type 'Task ID' = TSK01 To build that string in workflow you would use 'Task ID' = + $SomeFieldOnFormA$ + For your problem... Are you sure that the field on FormX is 'Task ID' ? Try using the Field ID of the field on FormX '1' = TSK01 I have seen problems where the field name does not always work, but using the ID should. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Saturday, September 05, 2009 11:49 AM To: arsl...@arslist.org Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing Dear Shafqat, That issue does not seem to be because of a syntax error since I have indicated previously for some other forms EXTERNAL() command works perfect. It feels like it should have something to do with the properties of the form or the fields that I am trying to qualify from. Regards, Koray. On Sep 5, 4:09 am, Shafqat Ayaz shafq...@yahoo.com wrote: Koray if you are entering the qualification as 'Task ID' = TSK01 in an external qual it will not work, you need to put the double quotes within two double quotes so the 'TSK01' needs to be something like TSK01 . I have put spaces to show you the double quotes, you need to remove the spaces. make your char field visible and then have a look at what the qualification looks like and you will what is wrong. you can enter the qual as you have shown in the EXTERNAL qualification field and just right click on the table and refresh it, it will show the correct data, but if you do a Set Fields then you have to triple the double quotes. Let me know if this fixes your problem or you need further help. thanks shafqat ayaz --- On Fri, 9/4/09, koray ko...@alkankoray.net wrote: From: koray ko...@alkankoray.net Subject: Re: Qualification EXTERNAL() Issue - Returns Nothing To: arsl...@arslist.org Date: Friday, September 4, 2009, 1:50 PM Qualification I am using is something basic like 'Task ID' = TSK01 just to test it. Weird thing is that when I enter the qualification string manually on Table Properties it works perfect, but not via the character field. On Sep 4, 3:37 pm, Mark Lev mark@rightstarsystems.com wrote: Can you post what the char string is that you're using when it doesn't work? You have to build it out to include formatting. As for the 1=1 when you're leaving blank, it is probably building that to show all, as it likely needs to put in something. I don't see that as anything to
Re: Upgrade AR System from 7.0 to 7.5
Miguel We have upgraded our training system from 6.3 to 7.5 and got there in the end! I just sent a long reply to Kathy but it bounced so I'll keep this one short in case it doesn't work either. We had a lot of different issues upgrading and were on the phone to our support partners a LOT. We are on Solaris. I'd recommend looking at the specific error messages and the files that are created (arsystem_install_log.txt, ARServer-RIKPostUpgrade.log etc). I had to delete our user preference and admin preference forms before it would install cleanly. If you use archiving, there is a known error and a workaround to manually amend the column archiveFromForm in the table schema_archive. I had to manually amend the behavior and permission columns in FILTER_NOTIFY, changing the value from 0 to NULL before the upgrade and changing it back afterwards. Regards Isabel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez Sent: Tuesday, September 08, 2009 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade AR System from 7.0 to 7.5 ** I'm trying to upgrade from 6.3 to 7.5, getting unsuccessful results on every time I do it. The fact is that this kind of migration is supported by the installer (confirmed in the install guide). Do you know any known issues or any tips about it? Regards, Miguel 2009/9/8 strauss stra...@unt.edu ** Make darn sure that you have planned for recovery (back up db before each step, and make copies of all file directories before beginning), and have tested recovery procedures (restore db from backup, and deleting or renaming file folders for applications left behind by any failed install) for each step of the upgrade, ESPECIALLY for the AtriumCore installer which I have only seen succeed once in our environment with the minimum number of features. Some of the app installers had to be run a second time to clear all errors; not all of them will run more than once against the same file structure. I am waiting for the 7.5.00.003 patches to come out before I try any of this again. Known problems with AIE, if you have it installed, are that it must be patched to at least 7.1.00.004 before the upgrade, and if it fails it will delete not only the instance that you are upgrading but any other instances that are installed on the same server in the default directory. I don't know what the prerequisites are if you are coming in from 7.0 instead of 7.1, but I would expect there to be some. If you have customized ANY forms or workflow, rehearse and script the restoration of those customizations as it is a good bet that the various 7.5 upgrade installers will overwrite them. Some, like searching for customers in ITSM 7.0, have been _extensively_ rewritten and that will break any customizations that you have made to the module. If you are just using ARS, not ITSM, the password management code changed a lot from 7.0 to 7.1 and again to 7.5. Suggestion: if you have any flashboards that are actively storing History, edit them to have a current start date and an expiration period, and still watch out for an explosion of data in the FB:History table. After upgrading from 7.1 to 7.5, and at the end of one month, our FB:History form suddenly gained 41 million records in two days. My last testing was in July with all patch 002 distributions on Windows x64 platforms, so your experience will be different but some of the pitfalls will be the same. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ ITSM 7.0.02.009 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE 7.1.00.003+; Kinetic Request 4.0.3.3, Survey Lite 4.0.3.3, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.002 (AREmail Patch 004 debug) on: Win2K3 Ent x64 Sp2 / SQL Server 2005 x64 Sp2 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Tuesday, September 08, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Upgrade AR System from 7.0 to 7.5 ** Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor:
Re: Upgrade AR System from 7.0 to 7.5
Well I'm just in the process of upgrading from 6.3 t Hello Kathy Well I'm just in the process of upgrading from 6.3 to 7.5 and so far its been more painful than expected. This is on Solaris 10, Oracle 10g, with windows mid-tier. Issues: - 7.5 user tool was very slow loading large forms (particularly if they had table fields on) - this is resolved if you use patch 2 of the user tool - Dev Studio is unwieldy. It may just take some getting used to, but until I have lots of time on my hands I'm going to continue doing development on the 7.1 admin tool. Basic things have become much harder, e.g. adding help text takes several extra clicks, and you can no longer copy and paste the name of the active link you're working on, say for example if you are documenting your workflow. I'd be interested to hear other people's opinion of the dev studio. It could just be that I need to spend some time getting to grips with it and then I'll never look back. - We also got some weird errors to do with permissions that we didn't get to the bottom of.. if I copy an existing active link it seems to think it has public permission 6 times over and won't let me save the active link till I remove the public permissions, save it, then add them back in again. - Problem with using string replacements to find and replace carriage returns. Sounds like this may be a known issue - as far as I can tell, string replacement of carriage returns will simply not work. If there is a workaround I'd be happy to hear about it! - Issues displaying on mid-tier. If you have a large field which displays the first 3 lines on-screen and then you click the expand button to view the full details, the third line of the expand box shows the top half of the text missing. This corrects itself if the user clicks on it or selects all the text, but that's not something we'd want to ask our users to do so are hoping there is a way around this. I think its caused by the nice sliding effect that has been built into mid-tier. - issues with table-fields. In 6.3 you could create a table field and add dummy columns to it, i.e. just selecting fields from the current form as columns (i.e the ones that are labelled as field type display). I used this quite a lot for temporarily storing a variable during a table-walk. Workflow which was tried and tested on 6.3 just stopped working on 7.5 until I amended it so that it was using a data column instead, i.e. a field which was selected from the underlying form (even though it was only used for temporary on-screen calculations). It doesn't affect all columns, and may only be a problem when the column contains a date. I haven't had time yet to fully investigate when it does and doesn't work. - date issues where active links used UK dates but filters used US dates. Solution to this was to change the arsystem start-up script to contain LANG=en_GB (even though this wasn't necessary in 6.3) - thanks to Mark Walters for pointing us in the right direction on this one. Once we knew what the issue was it was easy fixed. - mid-tier display is different. Text and boxes which previously had a background the same as the colour of the form now have a white background (but when viewed on the user tool, is the same as ever) Fixed this by changing the display mode from opaque to transparent (this fixes it for mid-tier and has no unwanted side-effects on the display of the same form on the user tool). Also needed to carry out quite a few manual changes before the install routine would work, but that may be to do with upgrading from 6.3 and with a bit of luck you won't get that if you've gone via 7.0. As long as you have a development environment and plenty of patience I'm sure it'll be fine.. Good luck! Isabel ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office:112 Ingram Street, Glasgow, G1 1ET ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade AR System from 7.0 to 7.5
Ok, thank you very much for the answer, Isabel. Now, I'm trying to do the upgrade in two steps: - First, upgrade from 6.3 to 7.1 (Succeded) - Second, upgrade from 7.1 to 7.5 I didn't try the second step yet. I hope to send you good news when I have done it!!! Regards, Miguel 2009/9/9 Ross, Isabel (Access LLP) isabel.r...@access.uk.com ** Miguel We have upgraded our training system from 6.3 to 7.5 and got there in the end! I just sent a long reply to Kathy but it bounced so I'll keep this one short in case it doesn't work either. We had a lot of different issues upgrading and were on the phone to our support partners a LOT. We are on Solaris. I'd recommend looking at the specific error messages and the files that are created (arsystem_install_log.txt, ARServer-RIKPostUpgrade.log etc). I had to delete our user preference and admin preference forms before it would install cleanly. If you use archiving, there is a known error and a workaround to manually amend the column archiveFromForm in the table schema_archive. I had to manually amend the behavior and permission columns in FILTER_NOTIFY, changing the value from 0 to NULL before the upgrade and changing it back afterwards. Regards Isabel -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Miguel Suarez Gomez *Sent:* Tuesday, September 08, 2009 8:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrade AR System from 7.0 to 7.5 ** I'm trying to upgrade from 6.3 to 7.5, getting unsuccessful results on every time I do it. The fact is that this kind of migration is supported by the installer (confirmed in the install guide). Do you know any known issues or any tips about it? Regards, Miguel 2009/9/8 strauss stra...@unt.edu ** Make darn sure that you have planned for recovery (back up db before each step, and make copies of all file directories before beginning), and have tested recovery procedures (restore db from backup, and deleting or renaming file folders for applications left behind by any failed install) for each step of the upgrade, ESPECIALLY for the AtriumCore installer which I have only seen succeed once in our environment with the minimum number of features. Some of the app installers had to be run a second time to clear all errors; not all of them will run more than once against the same file structure. I am waiting for the 7.5.00.003 patches to come out before I try any of this again. Known problems with AIE, if you have it installed, are that it must be patched to at least 7.1.00.004 before the upgrade, and if it fails it will delete not only the instance that you are upgrading but any other instances that are installed on the same server in the default directory. I don’t know what the prerequisites are if you are coming in from 7.0 instead of 7.1, but I would expect there to be some. If you have customized ANY forms or workflow, rehearse and script the restoration of those customizations as it is a good bet that the various 7.5 upgrade installers will overwrite them. Some, like searching for customers in ITSM 7.0, have been _*extensively*_ rewritten and that will break any customizations that you have made to the module. If you are just using ARS, not ITSM, the password management code changed a lot from 7.0 to 7.1 and again to 7.5. Suggestion: if you have any flashboards that are actively storing History, edit them to have a current start date and an expiration period, and still watch out for an explosion of data in the FB:History table. After upgrading from 7.1 to 7.5, and at the end of one month, our FB:History form suddenly gained 41 million records in two days. My last testing was in July with all patch 002 distributions on Windows x64 platforms, so your experience will be different but some of the pitfalls will be the same. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ITSM 7.0.02.009 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE 7.1.00.003+; Kinetic Request 4.0.3.3, Survey Lite 4.0.3.3, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.002 (AREmail Patch 004 debug) on: Win2K3 Ent x64 Sp2 / SQL Server 2005 x64 Sp2 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kathy Morris *Sent:* Tuesday, September 08, 2009 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Upgrade AR System from 7.0 to 7.5 ** Hello all - I am about to upgrade our system AR System from 7.0 to 7.5, and I was wondering what challenges, gotchas, tips, things to look out for, what have other developers experienced. Is this going to be painful uuugh We will be keeping our existing data, and workflows.
Windows 7 x64 and Remedy user clients
Has anyone successfully installed the User client on Windows 7 64-bit? I've tried running the install for 7.1 and it fails miserably, and then the installer for 7.5 (even while running as admin and w/ compatibility mode) can't properly calculate disk space and thinks there's 0MB available so it won't get far enough to install. Thanks Mike Pugh Senior Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Windows 7 x64 and Remedy user clients
Mike, We ran into the same thing on 7.5 with the disk space issue. I opened a call with BMC and got the following response: Windows 7 falls under the or higher release part of the BMC compatibility Matrix and thus will be supported upon its GA release later this year. Note that since Windows 7 has not yet been released, it wouldn't be supported until Microsoft GA's it. An analyst here said he was able to get the 6.3 client to install. We did not try 7.1. Regards, Dennis Ruble Mike Pugh mike.p...@americansystems.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/09/2009 07:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Windows 7 x64 and Remedy user clients ** Has anyone successfully installed the User client on Windows 7 64-bit? I?ve tried running the install for 7.1 and it fails miserably, and then the installer for 7.5 (even while running as admin and w/ compatibility mode) can?t properly calculate disk space and thinks there?s 0MB available so it won?t get far enough to install. Thanks Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ image/gif
Re: Windows 7 x64 and Remedy user clients
Thanks for the info - we have been able to get the client (v7.1) to run by installing the software on a virtual box and then copying the install dir over to our local Windows 7 box - I was just hoping to get a proper install done. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Wednesday, September 09, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 x64 and Remedy user clients Mike, We ran into the same thing on 7.5 with the disk space issue. I opened a call with BMC and got the following response: Windows 7 falls under the or higher release part of the BMC compatibility Matrix and thus will be supported upon its GA release later this year. Note that since Windows 7 has not yet been released, it wouldn't be supported until Microsoft GA's it. An analyst here said he was able to get the 6.3 client to install. We did not try 7.1. Regards, Dennis Ruble Mike Pugh mike.p...@americansystems.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/09/2009 07:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Windows 7 x64 and Remedy user clients ** Has anyone successfully installed the User client on Windows 7 64-bit? I've tried running the install for 7.1 and it fails miserably, and then the installer for 7.5 (even while running as admin and w/ compatibility mode) can't properly calculate disk space and thinks there's 0MB available so it won't get far enough to install. Thanks Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.com mailto:mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Mike Pugh Senior Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: ar system duplicate forms and workflow
Rocky, Can you give us excerpts of the errors? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent: Tuesday, September 08, 2009 5:42 PM To: arslist@ARSLIST.ORG Subject: ar system duplicate forms and workflow ** Folks, I have a problem with the AR System forms and workflow. I have noticed errors in the arerror.log file that says there is duplicate forms and workflow. This was a new in install as of 3 months ago. I do not remembers these errors after the install, but it was 3 months ago. The log file says there is duplicate forms and workflow of the ar system forms. I have looked in the database and our DBA has looked and we do not see anything duplicated. This came to light we we were told that email was no longer being received. I have used the ar system email messages form and and created a new record and the email was sent. This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it is no longer being supported, but I have no choice right now. Anybody remember anything that can be of help. I know I can reinstall the email engine, but management have concerns about a reinstall. Thanks in advance -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell View Martin Rockwell _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are btn_viewmy_160x33.gif
Re: Windows 7 x64 and Remedy user clients
Just as an FYI, the 64-bit versions of desktop OS's are not supported for use with the Remedy User client - so such installations would be considered unconfirmed per the compatibility matrix. BMC tests the Remedy User client with 32-bit versions of desktop OS's like XP, Vista and Windows 7. Also, make sure to use a business oriented edition of Vista or Windows 7. For Windows 7, that means Professional, Enterprise or Ultimate. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mike Pugh Sent: Wednesday, September 09, 2009 6:29 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 x64 and Remedy user clients ** Thanks for the info - we have been able to get the client (v7.1) to run by installing the software on a virtual box and then copying the install dir over to our local Windows 7 box - I was just hoping to get a proper install done. [http://www.americansystems.com/americansystems.com/images/email_logo.gif] Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.comhttp://www.americansystems.com/ phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.commailto:mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Wednesday, September 09, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 x64 and Remedy user clients Mike, We ran into the same thing on 7.5 with the disk space issue. I opened a call with BMC and got the following response: Windows 7 falls under the or higher release part of the BMC compatibility Matrix and thus will be supported upon its GA release later this year. Note that since Windows 7 has not yet been released, it wouldn't be supported until Microsoft GA's it. An analyst here said he was able to get the 6.3 client to install. We did not try 7.1. Regards, Dennis Ruble Mike Pugh mike.p...@americansystems.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/09/2009 07:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Windows 7 x64 and Remedy user clients ** Has anyone successfully installed the User client on Windows 7 64-bit? I've tried running the install for 7.1 and it fails miserably, and then the installer for 7.5 (even while running as admin and w/ compatibility mode) can't properly calculate disk space and thinks there's 0MB available so it won't get far enough to install. Thanks [cid:image001.gif@01CA311B.B2540810] Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.comhttp://www.americansystems.com/ phone: (703) 968-5265 mobile: (571) 296-7485 mike.p...@americansystems.commailto:mike.p...@americansystems.com Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.gif
ARS 7.5 and Perl API
Hi there, is that true that there is no Perl API in 7.5? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 and Perl API
It may be that the Perl API hasn't been updated for 7.5but I believe the existing ones should continue to work against a 7.5 server -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday, September 09, 2009 8:36 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 and Perl API Hi there, is that true that there is no Perl API in 7.5? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 and Perl API
It may be that the Perl API hasn't been updated for 7.5but I believe the existing ones should continue to work against a 7.5 server So you're still on ARS 7.5? Is there anyone here working on 7.5 already and using the Perl API? Someone told me he read about BMC no longer supporting Perl API in 7.5... I don't believe it, that's why I'm asking. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 and Perl API
It depends. For now, there has been no official release of ARSperl for ARS 7.5. There is a developer version on Sourceforge which can be downloaded via CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013; how to do this. This version is known to work at least on Windows. On Linux, compiling against the 64bit API produces a totally non-working binary, which seems to be a problem of compiling anything against the API together with Perl libraries. This has beem by acknowledged by BMC as a product defect (SW00330613). I don't know (and have no machine on which I could test this) about other Unix flavors. Regards, Thilo Mark Milke wrote: Hi there, is that true that there is no Perl API in 7.5? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 and Perl API
You are 100% correct that I'm still on 7.1, but it's funny, BMC has never supported the Perl API...it's always been community supported...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday, September 09, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 and Perl API It may be that the Perl API hasn't been updated for 7.5but I believe the existing ones should continue to work against a 7.5 server So you're still on ARS 7.5? Is there anyone here working on 7.5 already and using the Perl API? Someone told me he read about BMC no longer supporting Perl API in 7.5... I don't believe it, that's why I'm asking. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Jobs: Remedy Openings Nationwide - Kforce
Weekly Openings Below: US Citizens Only as all positions will process for a Gov't Clearance San Antonio, TX - Army Contract - Sr. Remedy Developer/Architect - Proposal (Open Rates) San Antonio, TX - Army Contract - Mid Remedy Developer/Administrator - Proposal (Open Rates) Chantilly, VA - Federal Contract - (2) Remedy Developer - Interviewing this week (50-60/HR) Washington, DC - Federal Contract - (2) Remedy Developer/Flashboards - Interviewing this week (55-65/HR) Email me for more details, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 and Perl API
Mark, Just as a side note, the ARS Perl API was never officially suppoted by BMC. It has always been one of the unsupported APIs. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Wednesday, September 09, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 and Perl API It may be that the Perl API hasn't been updated for 7.5but I believe the existing ones should continue to work against a 7.5 server So you're still on ARS 7.5? Is there anyone here working on 7.5 already and using the Perl API? Someone told me he read about BMC no longer supporting Perl API in 7.5... I don't believe it, that's why I'm asking. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
word/OLE automation
Hi there, I'm trying to export some data from a table field to an word document using an active link guide and ole automation. I've been able to export and format the whole text but when I try to format and export pieces of data separately, remedy is exporting each record in a new word document. I'm trying something like this: Sentences( ).First( ).Font( ).Bold( 1 ) Sentences( ).First( ).ParagraphFormat( ).Alignment( 0 ) Sentences( ).First( ).InsertAfter( Type: ) Sentences( ).First( ).Font( ).Bold( 0 ) Sentences( ).First( ).InsertAfter( $column1$ ) What I want is to export all the data to the same document. What is the problem with my approach? Enviroment: ARS 7.1 p4 SunOS 5.1 Oracle 10i Thanks and regards, Roger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to add, modify or delete ars users using java API???????????
Hello, I don't know whether this is the right place to post this question. I have to develop a software module in java that has to be able to add, modify and remove users in ARS Remedy. I have been looking for code and now I'm able to log in and list the schema. However, I haven't found any example related with these operations(add, modify and remove) and I don`t know how to do it. Could you help me please?? Thanks in advance, Jordi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to add, modify or delete ars users using java API???????????
A user is an entry in the User form. You would use the respective create/update/delete methods for an entry to manipulate users. Axton Grams On Wed, Sep 9, 2009 at 10:44 AM, Llinares, Jordi jordi.llina...@hp.com wrote: ** Hello, I don’t know whether this is the right place to post this question. I have to develop a software module in java that has to be able to add, modify and remove users in ARS Remedy. I have been looking for code and now I’m able to log in and list the schema. However, I haven’t found any example related with these operations(add, modify and remove) and I don`t know how to do it. Could you help me please?? Thanks in advance, Jordi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to add, modify or delete ars users using java API???????????
Wellas part of your ARServerUser object you have the options of createEntry, setEntry, and deleteEntry. The form you want to perform these entries in may be named User, depending on the language of the server you are accessing. You could use either getEntry, getListEntry, or getListEntryObjects to find the entries you are looking forI hope this helps. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Llinares, Jordi Sent: Wednesday, September 09, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: how to add, modify or delete ars users using java API??? ** Hello, I don't know whether this is the right place to post this question. I have to develop a software module in java that has to be able to add, modify and remove users in ARS Remedy. I have been looking for code and now I'm able to log in and list the schema. However, I haven't found any example related with these operations(add, modify and remove) and I don`t know how to do it. Could you help me please?? Thanks in advance, Jordi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to add, modify or delete ars users using java API???????????
You may also consider using web services to do such changes rather than an API call. Using a Service Oriented Architecture (SOA) would help insulate you from product version changes/upgrades, functionality changes in the API, etc. The web services for add/delete/modify users are provided by AR System out of the box. Chapter 6 of the Integration Guide covers web services: A web service provides an interface that enables messages to be sent to and received from an application over a network (Internet or intranet), using standard Internet technologies. AR System web services use a combination of protocols such as HyperText Transfer Protocol (HTTP) and Extensible Markup Language (XML). AR System web services make AR System operations-such as submit, modify, and query-available to other applications regardless of hardware or software platforms and independent of the programming languages in which the applications are written. You publish web services to make AR System functionality available over the web. You consume web services when you use AR System applications to access third party web services. You use BMC Remedy Developer Studio to create and publish AR System web services to be used and consumed by external applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, September 09, 2009 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: how to add, modify or delete ars users using java API??? A user is an entry in the User form. You would use the respective create/update/delete methods for an entry to manipulate users. Axton Grams On Wed, Sep 9, 2009 at 10:44 AM, Llinares, Jordi jordi.llina...@hp.com wrote: ** Hello, I don't know whether this is the right place to post this question. I have to develop a software module in java that has to be able to add, modify and remove users in ARS Remedy. I have been looking for code and now I'm able to log in and list the schema. However, I haven't found any example related with these operations(add, modify and remove) and I don`t know how to do it. Could you help me please?? Thanks in advance, Jordi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Expand Box for character fields... bug maybe???
Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or is this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Expand Box for character fields... bug maybe???
What version are you on again? I just tested it and when I set the field properties to hide the box it hides on both. I tested the multi-row character field with the Show as Text option both checked and unchecked. I am using ARS 7.1.0 patch 7 (all parts: Server, User Tool, and Mid-Tier) on Solaris w/Oracle. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, September 09, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Expand Box for character fields... bug maybe??? ** Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or is this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Expand Box for character fields... bug maybe???
Joe, What server/client version? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, September 09, 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Expand Box for character fields... bug maybe??? ** Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or is this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Crystal Reports using a Native SQL ODBC
App Server: ARS 7.0.1 Patch 11 Database: MSSQL 2005 Tool: Crystal Reports 2008 We have developed several reports using a Native SQL ODBC - in order to connect directly to the T and H tables. All reports use the same service account to the database 'aradmin'. Is there a way to utilize these reports via the Report form and run them using the crystal reports viewer in the Remedy Client. We have a requirement to be able to run these reports internal to the Remedy clients. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to add, modify or delete ars users using java API???????????
2009/9/9 Easter, David david_eas...@bmc.com: You may also consider using web services to do such changes rather than an API call. Using a Service Oriented Architecture (SOA) would help insulate you from product version changes/upgrades, functionality changes in the API, etc. The web services for add/delete/modify users are provided by AR System out of the box. You can do SOA using the API if you want, there is no need for web service to do SOA. And with the uniique design of AR System product changes/upgrades should not be an issue :-) http://communities.bmc.com/communities/docs/DOC-144 -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Printing a diary field from the web does not wrap and some information is missing
I have diary field that is included in a report that I use for printing a record. In the user tool if you preview the report and there is a lot of data in the diary field, the information prints as expected. However in the web, the diary field will not wrap, and you only get what is visible on the screen. Does anyone have any idea how I can fix this? I am using midtier 7.0.1 on Windows 2003 servers. Our institution uses i.e. 7 as our default browser. Ed White Staff Specialist O: 614 293-2089 Email: ed.wh...@osumc.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Expand Box for character fields... bug maybe???
Joe - It works on both single and multiple rows in V7.5 Date: Wed, 9 Sep 2009 10:19:41 -0700 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Joe DeSouza joe_rem...@yahoo.com Subject: Expand Box for character fields... bug maybe??? Content-Type: multipart/alternative; Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or s this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe - _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the originator of the message. This footer also confirms that this e-mail message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Liberty. Scanning of this message and addition of this footer is performed by filtering software in conjunction with virus detection software. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 or 7.6
All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
Where are you seeing 7.6 info? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
David, As always you are wonderfully succinct with your information. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_founda tion_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product -version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Expand Box for character fields... bug maybe???
Fredrick, I'm sorry I missed out on the environment.. 7.5 Patch 2 all the way from the ARS to thick client to the Mid-Tier.. ARS is on Windows 2003 server, and the client OS's can range anywhere between XP to Vista. Oracle 10 Release 2 is the underlying database and IIS 6 is my customers choice of a web server which uses Tomcat 5.5.25 as the jsp engine.. Cheers Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 9, 2009 1:30:55 PM Subject: Re: Expand Box for character fields... bug maybe??? What version are you on again? I just tested it and when I set the field properties to hide the box it hides on both. I tested the multi-row character field with the Show as Text option both checked and unchecked. I am using ARS 7.1.0 patch 7 (all parts: Server, User Tool, and Mid-Tier) on Solaris w/Oracle. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, September 09, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Expand Box for character fields... bug maybe??? ** Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or is this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Expand Box for character fields... bug maybe???
Hello Ricki, That's odd.. It doesn't work for me.. How different is your environment from mine? I am on Windows 2003 ARS 7.5 Patch 2 User Tool 7.5 Patch 2 Dev Studio 7.5 Patch 2 Mid-Tier 7.5 Patch 2 Oracle database 10 Release 2 Browsers : Usually IE 6 on production, and 7 and 8 in test environment I also use FireFox 3.5 for fun although its not a standard here. JSP Engine: Tomcat 5.5.25 I am yet to see a type of client in my environment where the expand box hides on multiple rows character fields. Change them to single row and it hides.. I am yet to trust the new Development Studio as much as I used to trust the older Admin tool :-) so I just thought I'd add that the form was developed using the new development tool-set after installing ARS 7.5 Patch 2. It wasn't a form that was upgraded from an earlier release.. Joe PS: Due to some problems I noticed on the list lately I thought I'd CC you my reply. So I apologize in advance if that might bother you. From: Haines, Ricki ricki.hai...@libertymedical.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 9, 2009 4:01:50 PM Subject: Re: Expand Box for character fields... bug maybe??? ** Joe – It works on both single and multiple rows in V7.5 Date: Wed, 9 Sep 2009 10:19:41 -0700 Reply-To: arsl...@arslist.org Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Joe DeSouza joe_rem...@yahoo.com Subject: Expand Box for character fields... bug maybe??? Content-Type: multipart/alternative; Listers, I guess its my turn to bug the list for a bit :-) I have noticed this a few days ago but thought I'd bring this up with Remedy Support later but before I do wanted to see what I hear from you guys here.. I have character fields where I have the Expand Box hidden.. WORKS with SINGLE-ROW fields.. However if I define a MULTIPLE-ROW field, the expand box DOES NOT HIDE irrespective of the choice of hiding or not hiding it. This happens both on the thick as well as the thin client.. I am almost dead sure it did hide when instructed to hide in the older versions.. Has anyone noticed anything in the new documentations that this new behavior may be as designed? Or s this a small cosmetic bug? It looks ugly if you have a text field that you have displayed as text to display stuff like tips or whatever which you know would fit in the real estate you provided for it, but you see that ugly box on the form when you do not even need it.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
Thanks... that is helpful to know. I'm sure we'll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor:
Re: 7.5 or 7.6
David, Thanks for clearing that up. It would have been nice to have some heads up, before I started to get some e-mails talking about 7.6. Once again thanks, Howard On Wed, Sep 9, 2009 at 5:28 PM, LJ Longwing lj.longw...@gmail.com wrote: ** Where are you seeing 7.6 info? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Wednesday, September 09, 2009 3:05 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error - Reached maximum number of database entries...
Apparently, for some reason, DEV started to pick up the expired temp licenses instead of the permanent ones (they didn't clean up the temp licenses). They reapplied new licenses and it's now working fine. Thanks! Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Wednesday, 9 September 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Also to obtain Host ID for Solaris box. Type the following at command line : sysdef -h Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: 09 September 2009 08:55 To: arslist@ARSLIST.ORG Subject: AW: Error - Reached maximum number of database entries... ** Kali, try to delete /etc/.multilicense and restart your arserver. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Mittwoch, 9. September 2009 09:21 An: arslist@ARSLIST.ORG Betreff: Re: Error - Reached maximum number of database entries... ** ARS Version 6.3 OS = Solaris v9 DB Version = Sybase v12.5 How do I find out the hostid of the server? I tried to run /usr/bin/hostid, converted the hex value to decimal and it's the same as the hostid listed in the licenses. is there another way to check the correct hostid? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marc Simmons Sent: Tuesday, 8 September 2009 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... ** Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented. Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner bar...@us.ibm.com wrote: ** Another thought would be to check in your */etc directory to see if you have any *.lck files - If I remember correcty ... they are hidden files so you will have to search for them - I have seen this cause problems with licensing as well (if it's there - stop your server - remove the file - restart) Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com Kali Obsum kali.ob...@macquarie.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/08/2009 01:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Error - Reached maximum number of database entries... I've checked by going to Licenses-Add/Remove Licenses and the AR Server license has no Expire Date, which means it's not expired right? But when I go to Server Information-Licenses, Fixed Write Licenses is only 3. Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Tuesday, 8 September 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Error - Reached maximum number of database entries... HI Kali, The license for your dev server has expired. You can get a temporary one via the BMC website if you have a support login. Rod On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, We suddenly encountered this error in our DEV environment that we've been using for years: (when trying to save a record using User Tool) ARERR [337] You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. (when trying to log-in using Admin Tool) This version of Action Request System(R) is ready for use or evaluation without purchasing or activating an authorication key. For unlimited capabilities, contact your sales representative or visit www.remedy.com/ (ARERR 2877) Checked the app server and used space in the installation directory is 66%. Checked the db server and free space for ARSystem db is as follows: data file = 43% free log file = 100% free Anyone knows what may have caused this problem? Is it possible that something somewhere has been corrupted? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes
Re: ar system duplicate forms and workflow
** Sorry about the delay. network issues. Here are some examples: It looks like the it started about 2 weeks ago when it was reported in the arerror log that it could not locate the email form (arerr 9801). Then yesterday it started reporting: "A required form for email is missing. Server will attempt to import the form in place. Please verify the form gets imported or import it manually to ensure the email engine will work properly. (arerr 9802)" Then immediately it started reporting the duplicate workflow and forms. Eamples below: "Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Attachment Join (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email User Instruction Templates (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Templates (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Security (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Messages (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Mailbox Configuration (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Instructions (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Instruction Parameters (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Error Logs (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Attachments (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Association (ARERR 317) Tue Sep 08 14:50:29 2009 390600 : Duplicate character menu name (ARERR 356) Tue Sep 08 14:50:29 2009 390600 : Duplicate filter name : AR System Email User Instruction Templates Check Template GUID (ARERR 325) Tue Sep 08 14:50:29 2009 390600 : Duplicate active link name : AR System Email Attachment Get Index (ARERR 345) Tue Sep 08 14:50:29 2009 390600 : The specified container already exists : AR System Email (ARERR 8810)" thanks Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 On 9/9/2009 7:57 AM, LJ Longwing wrote: ** Rocky, Can you give us excerpts of the errors? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rocky Rockwell Sent: Tuesday, September 08, 2009 5:42 PM To: arslist@ARSLIST.ORG Subject: ar system duplicate forms and workflow ** Folks, I have a problem with the AR System forms and workflow. I have noticed errors in the arerror.log file that says there is duplicate forms and workflow. This was a new in install as of 3 months ago. I do not remembers these errors after the install, but it was 3 months ago. The log file says there is duplicate forms and workflow of the ar system forms. I have looked in the database and our DBA has looked and we do not see anything duplicated. This came to light we we were told that email was no longer being received. I have used the ar system email messages form and and created a new record and the email was sent. This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it is no longer being supported, but I have no choice right now. Anybody remember anything that can be of help. I know I can reinstall the email engine, but management have concerns about a reinstall. Thanks in advance -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.409 / Virus Database: 270.13.83/2353 - Release Date: 09/08/09 06:48:00 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Error while executing a WebService.
I had a WebService which was working fine.For the form on which this WebService is done, i have added one more field.Same field i have added in the InputMappings of the WebService. Now when i run the Webservice,it is showing error as below: ARERR [9130] An exception occurred from the WebService class : MessageType: 2 MessageNum: 8961 MessageText: Required element expected in the input XML document AppendedText: WorkLog_Create_Date Can any one help me? - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://www.nabble.com/Error-while-executing-a-WebService.-tp25377338p25377338.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error while executing a WebService.
The fields you added are now required. Check the properties on the new fields in the Input Mapping. There is a property that controls whether the field is required (sorry ... do not remember the name of the property) On Thu, Sep 10, 2009 at 8:04 AM, Vikram Reddybetholi.vik...@gmail.com wrote: I had a WebService which was working fine.For the form on which this WebService is done, i have added one more field.Same field i have added in the InputMappings of the WebService. Now when i run the Webservice,it is showing error as below: ARERR [9130] An exception occurred from the WebService class : MessageType: 2 MessageNum: 8961 MessageText: Required element expected in the input XML document AppendedText: WorkLog_Create_Date Can any one help me? - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://www.nabble.com/Error-while-executing-a-WebService.-tp25377338p25377338.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
