Re: Remedy on Windows 2008 64 bits

[Michael Kwok Fu Wong]

Hi Jason,

I got a bit different environment, that is the server is running under VM
instead of phsyical, and is not belong to any domain yet. It is running
under a workgroup.
Which I was using is  local administrator through the remote desktop
section.

Seems to be I have to try for more case.

Thanks for your help
---
MICHAEL WONG
System Support Consultant  -  Infrastructure &  Field Services Division



   
 Jason Miller  
 To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)"Subject 
   
   
   
 01/26/2010 12:23  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




** Sounds pretty much like what we did.? I don't remember having to run the
installer in compatibility mode but it may be worth a try.

Are you logged into the server as a local admin?? Now that I think about it
I was logged in as a domain admin.? A local admin should be sufficient but
maybe using a domain admin has given me a little extra something that has
helped to avoid this issue (which seems to fairly common).

Do you have DEP turned off?? I wouldn't think that is the issue but maybe
some part of the installer is trying to execute from a data area of memory.

The only other thing I can think of would be does one of the directories
involved have the Read Only flag set (assuming sufficient permissions)?

2010/1/25 Michael Kwok Fu Wong 
  Hi Jason,

  I think I do it ?similiar, that is I extract the installation files to
  C:/temp directory, and then install it from there.
  I have the C: drive with over 30G space avail, and also D: drive with
  100G
  avail.
  I try to specify the install directory to both drive, but with no luck on
  success. Always get a error message on "Having 0MB space available for
  installation".

  ---
  MICHAEL WONG
  System Support Consultant ?- ?Infrastructure & ?Field Services Division




  ? ? ? ? ? ? Jason Miller
  ? ? ? ? ? ?  ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To
  ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
  ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
  ? ? ? ? ? ? discussion list
  ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
  ? ? ? ? ? ? 


  ? ? ? ? ? ? 01/26/2010 11:24
  ? ? ? ? ? ? AM


  ? ? ? ? ? ? Please respond to
  ? ? ? ? ? ? arsl...@arslist.o
  ? ? ? ? ? ? ? ? ? ?RG






  ** Hi Michael,

  Just to clarify... when you say you use the local disk, does that mean
  you
  copied the install to a local disk?? We have seen where copying the
  installation files from a network share to the local disk resolve some
  issues.

  We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install
  went almost too smoothly.

  Jason

  On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong 
  wrote:
  ?Hi Listeners,

  ?I was trying to install ARS7.5 on Windows 2008R2 without success. It
  ?always
  ?complain "There have 0MB space available for the installation". Even if
  I
  ?use the local disk or additional disk.

  ?Any hints? Initially, I though it is the AR issue on not support 2008R2.
  ?However, after Strauss posts, seems it is related to others issue.

  ?Thanks in advance.
  ?---
  ?MICHAEL WONG
  ?System Support Consultant ?- ?Infrastructure & ?Field Services Division
  ?Automated Systems (HK) Limited

  ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk
  |
  ?www.asl.com.hk



  




  ?This email and any files transmitted with it are confidential and
  ?intended
  ?solely for the use of the individual or entity to whom they are
  ?addres

Re: Random Email Recipient

[Joseph Kasell]

Lyle,

Thank you for the response.

We're tracking along the same lines about defining a group of managers to
select from.  My question is how to automate the selection of a random
alternate manager.  I was thinking about a separate form with a table from
which to use a filter guide to walk through the table and select a manager.
But then the question is making sure that the selection of a manager is
done equitably so that no one manager is inundated.  I may be making this
more difficult that I should, and wanted to know how others may have
approached this.

Joseph Kasell
Global IT Services
Information Services
Navy Federal Credit Union





|>
| From:  |
|>
  
>|
  |Lyle Taylor   
   |
  
>|
|>
| To:|
|>
  
>|
  |arslist@ARSLIST.ORG  
   |
  
>|
|>
| Date:  |
|>
  
>|
  |01/25/2010 07:41 PM  
   |
  
>|
|>
| Subject:   |
|>
  
>|
  |Re: Random Email Recipient   
   |
  
>|
|>
| Sent by:   |
|>
  
>|
  |"Action Request System discussion list(ARSList)"
   |
  
>|





--_000_D6A3C9D35C65C14D8E7B5487609CD2A2252F1891E9MBX01ldschurc_
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="ISO-8859-1"

One possibility might be to look at all the Assignee Manager login IDs on
t=
he tickets you have randomly selected and then randomly select one of the
o=
ther managers from that list.  So, for example, you select X number of
rand=
om tickets, and among those tickets, there are Y number of managers (where
=
Y is probably less than X, but must be greater than 1 to be valid).  The
id=
ea would be, for any given ticket, find any other manager in your set of Y
=
managers that is not the manager of the assignee for that particular
ticket.

Does that make sense?  The idea of using the set of assignee managers for
t=
he tickets you've picked is mainly to be an easy way to ensure that you're
=
picking a valid manager.  However, there may be other ways to do it,
includ=
ing maintaining a list of managers that can be chosen from, or finding a
wa=
y to determine that list automatically via the People form, etc.

Lyle

From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslis=
T.ORG] On Behalf Of Joseph Kasell
Sent: Monday, January 25, 2010 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Random Email Recipient

**

Hello listers!

Received a heads-up of a possible requirement from management.

They are emphasizing a quality review of help desk tickets and one idea
wou=
ld have workflow that would identify a random subset of help desk tickets,
=
then send an email with a link for each ticket to a manager so that the
tic=
ket could be reviewed. At first I thought that this would be easy as I
woul=
d use an idea published on this board previously to generate that ticket
su=
bset, and then have the email sent to the manager of the assignee, which
is=
 recorded in the Assignee Manager Login field of the Help Desk form.
Howeve=
r, I was told that the email needs to go out to a random manager 

Re: Random Email Recipient

[Brian Bishop]

If you want to ensure no one manager is inundated, hold a count on the
manager record of how many times they have been used. This could then become
your selection criteria. The lowest count gets the next email. If you get
complaints from the managers about the load being shared equally, you can
show them the count details. 

 

If I remember correctly, the SHR:People form in ITSM 6 has a Manager flag so
you don't need to do this in a separate form. You could just pick another
manager from this form. Add a field to it to hold a count and you should be
up and running.

 

 

Brian Bishop

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: 26 January 2010 12:46
To: arslist@ARSLIST.ORG
Subject: Re: Random Email Recipient

 

** 

Lyle,

Thank you for the response.

We're tracking along the same lines about defining a group of managers to
select from. My question is how to automate the selection of a random
alternate manager. I was thinking about a separate form with a table from
which to use a filter guide to walk through the table and select a manager.
But then the question is making sure that the selection of a manager is done
equitably so that no one manager is inundated. I may be making this more
difficult that I should, and wanted to know how others may have approached
this.

Joseph Kasell
Global IT Services
Information Services
Navy Federal Credit Union






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Re: Random Email Recipient

[Givens, Gregory CONT]

Joseph,

You may want to look at it from a different angle
Instead of trying to randomize the manager,
Have selected managers receive a ( or multiple ) random tickets.
You can then control how many and how often each manager receives tickets.

Greg Givens (Contractor)
Millington Consolidated Data Center (MILL-CDC)
Comm: (901) 874-6957 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Monday, January 25, 2010 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Random Email Recipient

** 

Hello listers!

Received a heads-up of a possible requirement from management.

They are emphasizing a quality review of help desk tickets and one idea would 
have workflow that would identify a random subset of help desk tickets, then 
send an email with a link for each ticket to a manager so that the ticket could 
be reviewed. At first I thought that this would be easy as I would use an idea 
published on this board previously to generate that ticket subset, and then 
have the email sent to the manager of the assignee, which is recorded in the 
Assignee Manager Login field of the Help Desk form. However, I was told that 
the email needs to go out to a random manager who is not the manager of the 
ticket assignee - in other words, an ID that does not match that recorded in 
the Assignee Manager Login field. Does someone have an idea or suggestion as to 
how I might randomly select another manager as an email recipient? Appreciate 
the help.

BTW.we're using ARS 7.0.01 and ITSM 6, and MSSQL 2005.

Thank you!

Joseph Kasell
Global IT Services
Information Services
Navy Federal Credit Union

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smime.p7s
Description: S/MIME cryptographic signature

Asset Management 7.1

[Wilhelm, Chad E]

Hello Fellow Listers,

The organization here at Purdue University is looking at implementation of 
Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM 7.1).  Has 
anyone installed and configured Asset 7.1?  What are the base requirements for 
configuration? What has to be done at the CMDB level? What was the overall 
experience?  How long to implementation?  Any additional information provided 
would be greatly appreciated.

Thank You,

Chad Wilhelm
Purdue University





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Re: Remedy on Windows 2008 64 bits

[Jason Miller]

Ours is also a VM.  We have 7.5 running on both VMware ESX (2008 x64
pre R2) and MS Hyper-V (2008 x64 R2).  Likewise it was all installed
using remote desktop.  I can't imagine not being on a domain is
causing you these troubles (the domain admin idea was a long shot).

Jason

On 1/26/10, Michael Kwok Fu Wong  wrote:
> Hi Jason,
>
> I got a bit different environment, that is the server is running under VM
> instead of phsyical, and is not belong to any domain yet. It is running
> under a workgroup.
> Which I was using is  local administrator through the remote desktop
> section.
>
> Seems to be I have to try for more case.
>
> Thanks for your help
> ---
> MICHAEL WONG
> System Support Consultant  -  Infrastructure &  Field Services Division
>
>
>
>
>  Jason Miller
>IL.COM>To
>  Sent by: "Action  arslist@ARSLIST.ORG
>  Request System cc
>  discussion list
>  (ARSList)"Subject
>ORG>
>
>
>  01/26/2010 12:23
>  PM
>
>
>  Please respond to
>  arsl...@arslist.o
> RG
>
>
>
>
>
>
> ** Sounds pretty much like what we did.? I don't remember having to run the
> installer in compatibility mode but it may be worth a try.
>
> Are you logged into the server as a local admin?? Now that I think about it
> I was logged in as a domain admin.? A local admin should be sufficient but
> maybe using a domain admin has given me a little extra something that has
> helped to avoid this issue (which seems to fairly common).
>
> Do you have DEP turned off?? I wouldn't think that is the issue but maybe
> some part of the installer is trying to execute from a data area of memory.
>
> The only other thing I can think of would be does one of the directories
> involved have the Read Only flag set (assuming sufficient permissions)?
>
> 2010/1/25 Michael Kwok Fu Wong 
>   Hi Jason,
>
>   I think I do it ?similiar, that is I extract the installation files to
>   C:/temp directory, and then install it from there.
>   I have the C: drive with over 30G space avail, and also D: drive with
>   100G
>   avail.
>   I try to specify the install directory to both drive, but with no luck on
>   success. Always get a error message on "Having 0MB space available for
>   installation".
>
>   ---
>   MICHAEL WONG
>   System Support Consultant ?- ?Infrastructure & ?Field Services Division
>
>
>
>
>   ? ? ? ? ? ? Jason Miller
>   ? ? ? ? ? ?? ? ? ? ? ? IL.COM> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To
>   ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
>   ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
>   ? ? ? ? ? ? discussion list
>   ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
>   ? ? ? ? ? ?? ? ? ? ? ? ORG>
>
>
>   ? ? ? ? ? ? 01/26/2010 11:24
>   ? ? ? ? ? ? AM
>
>
>   ? ? ? ? ? ? Please respond to
>   ? ? ? ? ? ? arsl...@arslist.o
>   ? ? ? ? ? ? ? ? ? ?RG
>
>
>
>
>
>
>   ** Hi Michael,
>
>   Just to clarify... when you say you use the local disk, does that mean
>   you
>   copied the install to a local disk?? We have seen where copying the
>   installation files from a network share to the local disk resolve some
>   issues.
>
>   We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install
>   went almost too smoothly.
>
>   Jason
>
>   On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong>
>   wrote:
>   ?Hi Listeners,
>
>   ?I was trying to install ARS7.5 on Windows 2008R2 without success. It
>   ?always
>   ?complain "There have 0MB space available for the installation". Even if
>   I
>   ?use the local disk or additional disk.
>
>   ?Any hints? Initially, I though it is the AR issue on not support 2008R2.
>   ?However, after Strauss posts, seems it is related to others issue.
>
>   ?Thanks in advance.
>   ?---
>   ?MICHAEL WONG
>   ?System Support Consultant ?- ?Infrastructure & ?Field Services Division
>   ?Automated Systems (HK) Limited
>
>   ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk
>   |
>   ?www.asl.com.hk
>
>
>
>
> 
>
>
>
>   ?This email and any files transmitted with it are confidential and
>   ?intended
>   ?solely for the use of the individual or entity to whom they are
>   ?addressed.
>   ?If you are not the named addressee, you should not disseminate,
>   ?distribute
>   ?or copy this email. Please notify us immediately by email if you have
>   ?received this email by mistake and delete this email from your system.
>   No
>   ?person is authorized to conclude any binding agreement on behal

Re: Asset Management 7.1

[Chowdhury, Tauf]

Chad,

To your questions regarding requirements for configuration, I'll differ
to the BMC manuals on the topic. 

At the CMDB level, there are a bunch of things to consider. 

Do you have any discovery tools? 

If so, are you planning on using them to populate the CMDB? 

If not, how are you going to handle bulk loading Asset's/CI's? 

Our implementation is ongoing and it broken up into phases. The first
phase is handling Client Assets (both discoverable and
non-discoverable), and Software License Management. 

I will say that the Software License Management is a pain point and has
many caveats and without knowing your environment completely, I cannot
say which apply to you. 

There are also many things to consider outside of the Asset Management
MODULE itself while still being required by the process such as
changes/additions to Incident/Change templates that may be needed. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Tuesday, January 26, 2010 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.1

 

** 

Hello Fellow Listers,

 

The organization here at Purdue University is looking at implementation
of Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM
7.1).  Has anyone installed and configured Asset 7.1?  What are the base
requirements for configuration? What has to be done at the CMDB level?
What was the overall experience?  How long to implementation?  Any
additional information provided would be greatly appreciated.

 

Thank You,


Chad Wilhelm

Purdue University

 

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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Re: RKM No Suitable Driver

[Alan Blake]

The no suitable driver all comes down to you JDBC connection defined in 
KMS_Config.xml you have to make sure you are referencing the driver correctly.
RKM 7.5 doesn't integrate out of the box with ARS 7.1 the workflows are 
different.  If you are running ARS 7.2 I recommend RKM 7.2 patch 3
Alan BlakeKnowlysis

--- On Mon, 1/25/10, bruce sisk  wrote:

From: bruce sisk 
Subject: Re: RKM No Suitable Driver
To: arslist@ARSLIST.ORG
Date: Monday, January 25, 2010, 9:10 PM

Does RKM 7.5 run against a 7.1 ARS??


-Original Message-
>From: strauss 
>Sent: Jan 25, 2010 10:18 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: RKM No Suitable Driver
>
>On 7.1 and 7.2 I have had much better luck installing RKM with the JDBC Driver 
>for SQL Server 2000 installed, even though I was normally using it against a 
>local install of SQL Server 2005 Standard; the KMS_config.xml file is coded 
>for that, and is better able to complete the installation.  THEN I usually 
>edit the xml file to change the driver.
>
>
>OOTB:
>  
>  password="!!gdfadfcdfddhglda" schema_name="rkm" type="sqlserver" 
>url="jdbc:microsoft:sqlserver://localhost:1433" user="RKMAdmin"/>
>
>
>...and then comment out the old line and add the new line with the correct 
>syntax for the 2005 driver (.jdbc.sqlserver. get inverted to sqlserver.jdbc):
>
>  
>  password="!!gdfadfcdfddhglda" schema_name="rkm" type="sqlserver" 
>url="jdbc:sqlserver://localhost:1433" user="RKMAdmin"/>
>
>
>I checked several of my RKM 7.2 servers, and all have the 2000 syntax 
>commented out and the 2005 syntax added.  Trying to do this _during_ the 
>install doesn't work - do it afterwards.
>
>==
>
>BTW, in 7.5 they include more possibilities for the db:
>
>"Out-of-the-box JDBC driver
>A JDBC driver is provided with the BMC Remedy Knowledge Management
>installation, for Sybase, Oracle®, and MS SQL databases. MySQL databases
>requires you to acquire the relevant JDBC driver."
>
>    
>        max-active="75" max-idle="25" min-idle="0" password="password" 
>url="jdbc:mysql://localhost/rkm" user="root"/>
>        initial="0" max-active="75" max-idle="25" min-idle="0" 
>password="!!gdfadfcdfddhglda" schema_name="rkm" type="sqlserver" 
>url="jdbc:sqlserver://localhost:1433" user="RKMAdmin"/>
>        initial="0" max-active="75" max-idle="25" min-idle="0" password="" 
>url="jdbc:sybase:Tds:localhost:5000/rkm" user="sa"/>
>        initial="0" max-active="75" max-idle="25" min-idle="0" password="password" 
>url="jdbc:oracle:thin:@localhost:1521:orcl" user="system"/>
>
>...and the installer must have set the syntax to 2005 or later; my db on that 
>server is SQL Server 2008.  It was built in early November, days before WWRUG 
>2009 as a new install with RKM 7.5.00.001, and I have forgotten whether the 
>installer even supports SQL Server 2000, or what choices it gave me (and none 
>of the documentation is helpful in this regard).
>
>Christopher Strauss, Ph.D.
>Call Tracking Administration Manager
>University of North Texas Computing & IT Center
>http://itsm.unt.edu/
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of bruce sisk
>Sent: Monday, January 25, 2010 8:09 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: RKM No Suitable Driver
>
>So...I spent the weekend wiping this server and reinstalling:
>
>Java 1.6 P18
>MS SQL 2005 JDBC drivers 1.2
>Mid-tier 7.1 P8 including Tomcat
>RKM 7.2
>
>Mid-tier is working and fully able to communicate with the DB.
>RKM installed with no issues.
>
>I am unable to complete the Configuration wizard.  I get to the screen where 
>it asks for the info to create the DB objects and I get the error in the log 
>shown below...Failed to create database objects. No suitable driver.
>
>I have the JDBC on the same server as the RKM install. I have read and 
>followed ALL of the KB articles that apply or may apply to this. I added a 
>classpath to the environment varibales...is that correct??  Should it be in a 
>Tomcat config somewhere??  Is the 1.2 version the correct one to use??
>
>I am sure there are many installations of this out there.  I would appreciate 
>any help.
>
>Thanks,
>
>Bruce Sisk
>
>
>
>>-Original Message-
>>From: Action Request System discussion list(ARSList)
>>[mailto:arsl...@arslist.org]on Behalf Of bruce sisk
>>Sent: Thursday, January 21, 2010 10:16 PM
>>To: arslist@ARSLIST.ORG
>>Subject: RKM No Suitable Driver
>>
>>
>>I am installing RKM 7.2 on a Windows 2003 server, MS SQL 2005 DB with Tomcat
>>and IIS and Remedy Mid-tier 7.1 Patch 8 (although there appears to be
>>remnants of a 7.0.x install).  Mid-tier works.  the .jar files are in the
>>tomcat common lib folder.
>>
>>I keep getting an error when trying to create the rkm database using the RKM
>>Config Wizard:
>>
>>ERROR: Diagnostics: Failed to create database connection: Cannot create JDBC
>>driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect
>>

Re: AR 7.5 Installation Failed

[HARJOT PABLA]

Yes, I extract all the files to my local server drive where I am trying to
install the AR. Please additional comment. Thanks in advance.

On Mon, Jan 25, 2010 at 10:32 PM, Jason Miller wrote:

> ** Maybe a stupid question...  but are you extracting the files from the
> zip archive before running the installer?  Make sure the unzipped files are
> on the local machine and not a network share.
>
> Jason
>
> On Mon, Jan 25, 2010 at 3:53 PM, HARJOT PABLA  wrote:
>
>> **
>> Hello everybody
>>
>> I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java.
>> When I started installing AR 7.5, it did not install because it says that I
>> have 0MB space available on the current drive. I quit the installation and
>> looked at the space. I do have 30GB avaiable.
>>
>> Please if anybody ran into this issure before or anybody has any idea,
>> email back. Will really appreciate your help.
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>> Are"_
>>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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AREmail emails going to wrong users

[Ravi]

Remedy 7.1.1

Hi: not sure if anyone has seen this. I have a mailbox configured to use 
a standard solaris sendmail to send emails. Occasionally users are 
receiving the wrong emails. For example as per AR System Email Messages 
form, email1 was sent out to user1, email2 was sent out to user2, email3 
was sent out to user3. User3 somehow received email2. Not sure if user2 
received email1. This seems to happen only for emails that have the same 
Date Sent time in the AR System Email Messages form. Has anyone else 
seen this? It's hard to do any troubleshooting in the sendmail logs 
since it doesn't log anything other than the time and the destination 
email address.


Thanks
Ravi

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Re: AR 7.5 Installation Failed

[HARJOT PABLA]

Yes the installation is on Windows Server 2008 R2. Going in Depth, We figure
out that Java is not installing properly which will be used to install AR
7.5. We we went to Java website to test if java is running properly, it
gives us error. Seems like Server R2 2008 doesn't support java that well or
probably there are some settings we need to do.

Try to check if your java is running ok on the server where you trying to
install AR 7.5.

Thanks for your response

2010/1/25 Michael Kwok Fu Wong 

>
> Are you installating over Windows 2008R2?
> I do experenice the same case, but no hints to fix it yet.
>
> ---
> MICHAEL WONG
> System Support Consultant  -  Infrastructure &  Field Services Division
>
>
> 
>
>
>
>
>
> HARJOT PABLA
>  COM>   To
> Sent by: "Action  arslist@ARSLIST.ORG
> Request System cc
> discussion list
> (ARSList)"Subject
>  ORG>
>
>
> 01/26/2010 07:53
> AM
>
>
> Please respond to
> arsl...@arslist.o
>RG
>
>
>
>
>
>
> **
>  Hello everybody
>
> I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java.
> When I started installing AR 7.5, it did not install because it says that I
> have 0MB space available on the current drive. I quit the installation and
> looked at the space. I do have 30GB avaiable.
>
> Please if anybody ran into this issure before or anybody has any idea,
> email back. Will really appreciate your help.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: AREmail emails going to wrong users

[Shellman, David]

Ravi,

There is a known bug in the email engine.  SW00332327 Email Engine incorrectly 
used the body text of the previous record when processing the current outgoing 
message.

This bug only shows up when the system is sending a number of outbound emails.  
We would see the bug in about 6 of 120 outbound emails.  It would not always be 
the same 6 but we were seeing roughly the same number each time.

This has been corrected in the latest 7.1 patch 008 and in 7.5 Patch 003.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Tuesday, January 26, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: AREmail emails going to wrong users

Remedy 7.1.1

Hi: not sure if anyone has seen this. I have a mailbox configured to use 
a standard solaris sendmail to send emails. Occasionally users are 
receiving the wrong emails. For example as per AR System Email Messages 
form, email1 was sent out to user1, email2 was sent out to user2, email3 
was sent out to user3. User3 somehow received email2. Not sure if user2 
received email1. This seems to happen only for emails that have the same 
Date Sent time in the AR System Email Messages form. Has anyone else 
seen this? It's hard to do any troubleshooting in the sendmail logs 
since it doesn't log anything other than the time and the destination 
email address.

Thanks
Ravi

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Re: AR 7.5 Installation Failed

[strauss]

...and remember to install 32-bit JRE or JVM since ARS 7.x does not know how to 
use 64-bit Java.  I used 1.6.0_16, and it should/must install in the C:\Program 
Files (x86)\ directory.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of HARJOT PABLA
Sent: Tuesday, January 26, 2010 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR 7.5 Installation Failed

**
Yes the installation is on Windows Server 2008 R2. Going in Depth, We figure 
out that Java is not installing properly which will be used to install AR 7.5. 
We we went to Java website to test if java is running properly, it gives us 
error. Seems like Server R2 2008 doesn't support java that well or probably 
there are some settings we need to do.

Try to check if your java is running ok on the server where you trying to 
install AR 7.5.

Thanks for your response
2010/1/25 Michael Kwok Fu Wong mailto:micw...@asl.com.hk>>

Are you installating over Windows 2008R2?
I do experenice the same case, but no hints to fix it yet.

---
MICHAEL WONG
System Support Consultant  -  Infrastructure &  Field Services Division







HARJOT PABLA
   To
Sent by: "Action  
arslist@ARSLIST.ORG
Request System cc
discussion list
(ARSList)"Subject



01/26/2010 07:53
AM


Please respond to
arsl...@arslist.o
   RG






**
Hello everybody

I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java.
When I started installing AR 7.5, it did not install because it says that I
have 0MB space available on the current drive. I quit the installation and
looked at the space. I do have 30GB avaiable.

Please if anybody ran into this issure before or anybody has any idea,
email back. Will really appreciate your help.
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers
Are"_

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How to increase java.lang.OutOfMemoryError: Java heap space

[Sean Harrodine]

Hi all,

We are running apache tomcat 5.5.28 on our Linux midtier server and are seeing 
the following errors.

# ps -ef|grep java
root  8620 1  0 16:10 pts/0    00:00:09 /opt/jdk1.6.0_16/jre/bin/java 
-Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
 -Xmx256m -Xms256m 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath 
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar 
-Dcatalina.base=/usr/apache-tomcat-5.5.28 
-Dcatalina.home=/usr/apache-tomcat-5.5.28 
-Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp 
org.apache.catalina.startup.Bootstrap start


java.lang.OutOfMemoryError: Java heap space
       java.util.TreeMap.put(TreeMap.java:554)
       
com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown 
Source)
       com.bmc.arsys.api.RpcHandConverter.fromRpcArDisplayInstanceList(Unknown 
Source)
       
com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown 
Source)
       com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
       com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
       com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
       com.remedy.arsys.goat.Form..getCachedFieldMap(Unknown Source)
       com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
       com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown Source)
       com.remedy.arsys.goat.action.ActionList.compileAction(Unknown Source)
       com.remedy.arsys.goat.action.ActionList.(Unknown Source)
       com.remedy.arsys.goat.ActiveLink.(Unknown Source)
       com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
       com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
       com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown Source)
       com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
       com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
       com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
       com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
       com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
       com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
       javax..servlet.http.HttpServlet.service(HttpServlet.java:627)
       javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


Can anyone point me in the right direct as to where and how we can increase it 
please ??

TIA...as always !

Sean





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Server Information

[Ramy S. Ayoub]

Dears,

I have Question regarding the Server Information

in the Advanced Tab , I can find Field call Maximum Filter for an Operation
, and Maximum Stack of Filter , what is the recumandation values regarding
it , and this can impact the
Performance ?

ARS 7.1 Patch 004
OS : Windows 2003
DB : SQL 2005

Regards,
Ramy

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AD: Remedy Graphical Process Design Tool for SRM and Change

[Simon Urquhart]

AD: Remedy Graphical Process Design Tool for SRM and Change

 

Abydos are pleased to announce that we will be holding a webinar on Abydos
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interface to build processes that can be executed on Remedy without the need
to develop new applications or customise existing applications or templates.
Abydos Designer is particularly beneficial for systems that require multiple
different processes and tasks depending on the type of request such as
Change Management, Service Request Management and Incident/Problem
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Or visit our website at http://www.abydos-workflow.com

 

Kind regards,

 

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Tel: +44 (0)1582 400127

US Freephone: 866-635-4358

Fax: +44 (0)1582 450260

Email: i...@abydos-workflow.com

Web: http://www.abydos-workflow.com

 

Abydos Analyser - the quickest way to analyse, document, edit and
graphically present workflow rules within BMC Remedy applications.

Abydos Designer - the fastest and most efficient way to design, deploy,
track and maintain IT or other business processes within BMC Remedy
applications. 

 


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Re: Asset Management 7.1

[Roger Justice]

More importantly there is no AM 7.1. You need to determine the 
following:
1. What version of ARS are you using, if it is 7.1 then you will 
install CMDB 2.1
2. Since the normal ITSM application install recommends that you 
install CMDB prior to installing your first ITSM application if this 
was not done you may not be able to install CMDB.
3. Determine which version of ITSM applications you are presently 
using, check SHARE:Applicationproperties and then install the same 
version of AM




-Original Message-
From: Chowdhury, Tauf 
To: arslist@ARSLIST.ORG
Sent: Tue, Jan 26, 2010 10:07 am
Subject: Re: Asset Management 7.1


**
Chad,
To your questions regarding requirements for configuration, I’ll differ 
to the BMC manuals on the topic.

At the CMDB level, there are a bunch of things to consider.
Do you have any discovery tools?
If so, are you planning on using them to populate the CMDB?
If not, how are you going to handle bulk loading Asset’s/CI’s?
Our implementation is ongoing and it broken up into phases. The first 
phase is handling Client Assets (both discoverable and 
non-discoverable), and Software License Management.
I will say that the Software License Management is a pain point and has 
many caveats and without knowing your environment completely, I cannot 
say which apply to you.
There are also many things to consider outside of the Asset Management 
MODULE itself while still being required by the process such as 
changes/additions to Incident/Change templates that may be needed.

 
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E

Sent: Tuesday, January 26, 2010 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.1

 
**
Hello Fellow Listers,
 
The organization here at Purdue University is looking at implementation 
of Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM 
7.1).  Has anyone installed and configured Asset 7.1?  What are the 
base requirements for configuration? What has to be done at the CMDB 
level? What was the overall experience?  How long to implementation?  
Any additional information provided would be greatly appreciated.

 
Thank You,

Chad Wilhelm
Purdue University
 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is 
intended solely for the use of the individual or entity to which it is 
addressed. If you are not the intended recipient of this e-mail, or the 
employee or agent responsible for delivering this e-mail to the 
intended recipient, you are hereby notified that any dissemination, 
distribution, copying or action taken in relation to the contents of 
and attachments to this e-mail is strictly prohibited and may be 
unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of 
this e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_


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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Gadgil, Abhijeet]

On command line please set the following parameters,

java -Xms -Xmx

Defaults are:

java -Xms32m -Xmx128m

You can set this either in the Java Control Panel or on the command line, 
depending on the environment you run your application.



A



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of my employer.  My voluntary 
participation in this forum is not intended to convey any kind of role for my 
employer


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Sean Harrodine [sean_rem...@yahoo.co.uk]
Sent: Tuesday, January 26, 2010 9:56 PM
To: arslist@ARSLIST.ORG
Subject: How to increase java.lang.OutOfMemoryError: Java heap space


**
Hi all,

We are running apache tomcat 5.5.28 on our Linux midtier server and are seeing 
the following errors..

# ps -ef|grep java
root  8620 1  0 16:10 pts/000:00:09 /opt/jdk1.6.0_16/jre/bin/java 
-Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
 -Xmx256m -Xms256m 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath 
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar 
-Dcatalina.base=/usr/apache-tomcat-5.5.28 
-Dcatalina.home=/usr/apache-tomcat-5.5.28 
-Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp 
org.apache.catalina.startup.Bootstrap start


java.lang.OutOfMemoryError: Java heap space
   java.util.TreeMap.put(TreeMap.java:554)
   
com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown 
Source)
   com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Unknown 
Source)
   
com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown 
Source)
   com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
   com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
   com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown Source)
   com.remedy.arsys.goat.action.ActionList.compileAction(Unknown Source)
   com.remedy.arsys.goat.action.ActionList.(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
   com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
   com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
   com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
   com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
   com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


Can anyone point me in the right direct as to where and how we can increase it 
please ??

TIA...as always !

Sean


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[patrick zandi]

does your system (os) actually have physical memory availible?
IF it does then change the setting below with the following flags.  -Xmx256m
-Xms256m --> TO --> -Xmx1024m -Xms1024m
this will help, but you will also need to ensure you have a Free 1.5 to 2.0
Gig availible.

hope that helps..

IF you do not have the physical memory, you can make it lower.. like 512
512...

On Tue, Jan 26, 2010 at 11:26 AM, Sean Harrodine wrote:

> **
>  Hi all,
>
> We are running apache tomcat 5.5.28 on our Linux midtier server and are
> seeing the following errors..
>
> # ps -ef|grep java
> root  8620 1  0 16:10 pts/000:00:09
> /opt/jdk1.6.0_16/jre/bin/java
> -Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
> -Xmx256m -Xms256m
> -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
> -Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath
> /usr/apache-tomcat-5.5.28/bin/bootstrap.jar
> -Dcatalina.base=/usr/apache-tomcat-5.5.28
> -Dcatalina.home=/usr/apache-tomcat-5.5.28
> -Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp
> org.apache.catalina.startup.Bootstrap start
>
>
> java.lang.OutOfMemoryError: Java heap space
>java.util.TreeMap.put(TreeMap.java:554)
>
>  com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown
> Source)
>
>  com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Unknown
> Source)
>
>  com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown
> Source)
>com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
>com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
>com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown Source)
>com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
> Source)
>com.remedy.arsys.goat.action.ActionList.(Unknown Source)
>com.remedy.arsys.goat.ActiveLink.(Unknown Source)
>com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
>com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
>com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
> Source)
>com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
>com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
>com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
>com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
>com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
>com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
>
> Can anyone point me in the right direct as to where and how we can increase
> it please ??
>
> TIA...as always !
>
> Sean
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Patrick Zandi

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Re: Asset Management 7.1

[Wilhelm, Chad E]

Tauf,

No Discovery Tools, they are thinking of exporting a flat file from another 
source and then AIE to import this data.  The software license management is 
already done by a Microsoft Product.  The big talk around here is that 7.0.03 
provides limited functionality versus 7.5.00, which is directing a look into 
ITSM 7.5.  Have you heard of what the differences are?

Thank You,

Chad Wilhelm

Purdue University
YONG 652


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, January 26, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management 7.1

**
Chad,
To your questions regarding requirements for configuration, I'll differ to the 
BMC manuals on the topic.
At the CMDB level, there are a bunch of things to consider.
Do you have any discovery tools?
If so, are you planning on using them to populate the CMDB?
If not, how are you going to handle bulk loading Asset's/CI's?
Our implementation is ongoing and it broken up into phases. The first phase is 
handling Client Assets (both discoverable and non-discoverable), and Software 
License Management.
I will say that the Software License Management is a pain point and has many 
caveats and without knowing your environment completely, I cannot say which 
apply to you.
There are also many things to consider outside of the Asset Management MODULE 
itself while still being required by the process such as changes/additions to 
Incident/Change templates that may be needed.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Tuesday, January 26, 2010 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.1

**
Hello Fellow Listers,

The organization here at Purdue University is looking at implementation of 
Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM 7.1).  Has 
anyone installed and configured Asset 7.1?  What are the base requirements for 
configuration? What has to be done at the CMDB level? What was the overall 
experience?  How long to implementation?  Any additional information provided 
would be greatly appreciated.

Thank You,

Chad Wilhelm
Purdue University



_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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Re: Asset Management 7.1

[strauss]

You want to be looking at AM 7.6, part of ITSM 7.6, running on ARS 7.5.  The 
7.5 version of ITSM had a "life span" of about 7 months before it was 
superseded by 7.6.

If you try to add AM 7.0.03 to an existing ITSM 7.0.03 installation that has 
been patched, there are issues with patch level in that you must reapply 
patches 004 through 007 after installing AM, and they WILL overwrite any 
customizations to apps like Service Desk.  I think the ITSM 7.0.03 Patch 008 
and 009 Release Notes spelled this out the best.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Tuesday, January 26, 2010 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management 7.1

**
Tauf,

No Discovery Tools, they are thinking of exporting a flat file from another 
source and then AIE to import this data.  The software license management is 
already done by a Microsoft Product.  The big talk around here is that 7.0.03 
provides limited functionality versus 7.5.00, which is directing a look into 
ITSM 7.5.  Have you heard of what the differences are?

Thank You,

Chad Wilhelm

Purdue University
YONG 652


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, January 26, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management 7.1

**
Chad,
To your questions regarding requirements for configuration, I'll differ to the 
BMC manuals on the topic.
At the CMDB level, there are a bunch of things to consider.
Do you have any discovery tools?
If so, are you planning on using them to populate the CMDB?
If not, how are you going to handle bulk loading Asset's/CI's?
Our implementation is ongoing and it broken up into phases. The first phase is 
handling Client Assets (both discoverable and non-discoverable), and Software 
License Management.
I will say that the Software License Management is a pain point and has many 
caveats and without knowing your environment completely, I cannot say which 
apply to you.
There are also many things to consider outside of the Asset Management MODULE 
itself while still being required by the process such as changes/additions to 
Incident/Change templates that may be needed.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Tuesday, January 26, 2010 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.1

**
Hello Fellow Listers,

The organization here at Purdue University is looking at implementation of 
Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM 7.1).  Has 
anyone installed and configured Asset 7.1?  What are the base requirements for 
configuration? What has to be done at the CMDB level? What was the overall 
experience?  How long to implementation?  Any additional information provided 
would be greatly appreciated.

Thank You,

Chad Wilhelm
Purdue University



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Re: Server Information

[jham36]

>From the 7.1 documentation

Maximum Filters for an Operation:
Defines the number of filters that can be performed in an
operation. The default and recommended number is 1.
Increase this number at your own risk only if you reach a
limit in your system and you have verified that your
workflow is valid.


Maximum Stack of Filters:
Defines the maximum number of nested filters and filter
guides that will execute to prevent recursive actions on the
server. The default and recommended number is 25.
Increase this number at your own risk only if you reach a
limit in your system and you have verified that your
workflow is valid.


James


On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
> Dears,
>
> I have Question regarding the Server Information
>
> in the Advanced Tab , I can find Field call Maximum Filter for an Operation
> , and Maximum Stack of Filter , what is the recumandation values regarding
> it , and this can impact the
> Performance ?
>
> ARS 7.1 Patch 004
> OS : Windows 2003
> DB : SQL 2005
>
> Regards,
> Ramy
>
> ___ 
> 
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Fields forced to background

[Robert Fults]

Strange bug here...

I am working on a form in the dev studio and the core fields in this form are 
being forced into the background behind a trim box.  The funny thing is they 
display fine in 2 out of 3 views.  Any ideas what this is about?

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: Remedy on Windows 2008 64 bits

[Lyle Taylor]

Have you tried installing using the Patch 003 installer instead of the one you 
get from the regular EPD site.  I've had issues with earlier installers 
reporting the same issue.  Didn't have the issue with the patch 3 installers 
that I've tried (note that I tried the client installers and not the AR server 
installer, so it may or may not apply).

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Michael Kwok Fu Wong
Sent: Monday, January 25, 2010 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Windows 2008 64 bits

Hi Listeners,

I was trying to install ARS7.5 on Windows 2008R2 without success. It always
complain "There have 0MB space available for the installation". Even if I
use the local disk or additional disk.

Any hints? Initially, I though it is the AR issue on not support 2008R2.
However, after Strauss posts, seems it is related to others issue.

Thanks in advance.
---
MICHAEL WONG
System Support Consultant  -  Infrastructure &  Field Services Division
Automated Systems (HK) Limited

Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk |
www.asl.com.hk




This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you are not the named addressee, you should not disseminate, distribute
or copy this email. Please notify us immediately by email if you have
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person is authorized to conclude any binding agreement on behalf of
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 strauss   
  
 Sent by: "Action   To 
 Request Systemarslist@ARSLIST.ORG 
 discussion listcc 
 (ARSList)"
   Re: Remedy on Windows 2008 64 bits  
   
   
 01/26/2010 04:42  
 AM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




For what it's worth, our new pre-production environment of ARS 7.5 and ITSM
7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all
running as well as can be expected for 32-bit apps on 32-bit JVMs.

DB:   Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64
with SQL Server 2008 Enterprise x64 SP1
APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64
(Sun SDK 1.6.0_16)
 - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00

WEB:  Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64
(Sun SDK 1.6.0_16)
 - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS)
 - Flashboards 7.5.00.003
 - All application Help files on IIS 7.0
 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat

RKM:  Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64
with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16)
 - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat
installed with mid-tier, which was then removed; the tomcat 5.5.20 install
bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that
matter, so did the Apache distribution of Tomcat 6.0.20)
 - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a
32-bit app under RKM
 - Atrium Integration Engine 7.6.00.001

We are busy trying to determine what customizations to brin

Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Joe D'Souza]

Sean,

>From your installation path of tomcat I can see you are running tomcat
version 5.5.28. For this version the parameter that you need to reset in the
tomcat startup file in the bin directory is CATALINA_OPT..

Open the startup file. Set the above parameter to " -Xmxm -Xmsm"

Calculate max memory to be less than 70% of the total available free memory
on your server before the start of tomcat.. The minimum initial memory can
safely be set at half the max memory calculated.

You might also want to set incremental garbage collection by -Xincgc. This
also would help in your performance and reduce out of memory errors by
removing from memory least used portions of java memory.

So lets say you calculate your max memory to be 2048 and minimum initial to
be 1024, you will have

CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"

Stop and start tomcat for these changes to take effect.

Hope this helps..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Sean Harrodine
  Sent: Tuesday, January 26, 2010 11:27 AM
  To: arslist@ARSLIST.ORG
  Subject: How to increase java.lang.OutOfMemoryError: Java heap space


  **
  Hi all,

  We are running apache tomcat 5.5.28 on our Linux midtier server and are
seeing the following errors..

  # ps -ef|grep java
  root  8620 1  0 16:10 pts/000:00:09
/opt/jdk1.6.0_16/jre/bin/java -Djava.util.logging.config.file=/usr/apache-to
mcat-5.5.28/conf/logging.properties -Xmx256m -Xms256m -Djava.util.logging.ma
nager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/usr/apache
-tomcat-5.5.28/common/endorsed -classpath
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar -Dcatalina.base=/usr/apache-tomc
at-5.5.28 -Dcatalina.home=/usr/apache-tomcat-5.5.28 -Djava.io.tmpdir=/usr/ap
ache-tomcat-5.5.28/temp org.apache.catalina.startup.Bootstrap start


  java.lang.OutOfMemoryError: Java heap space
 java.util.TreeMap.put(TreeMap.java:554)
 com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMa
p(Unknown Source)
 com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Un
known Source)
 com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(
Unknown Source)
 com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
 com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
 com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
 com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
 com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
 com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown
Source)
 com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
Source)
 com.remedy.arsys.goat.action.ActionList.(Unknown Source)
 com.remedy.arsys.goat.ActiveLink.(Unknown Source)
 com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
 com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
 com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
Source)
 com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
 com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
 com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
 com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
 com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
 com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


  Can anyone point me in the right direct as to where and how we can
increase it please ??

  TIA...as always !

  Sean

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Pat Zandi]

Question; you are using different settings? Apache performance guide  
says keep them the same?  Has this changed? Just asking to stay up on  
configs.   Thanks


Sent from my iPhone

On Jan 26, 2010, at 12:58 PM, Joe D'Souza  wrote:


**
Sean,

From your installation path of tomcat I can see you are running  
tomcat version 5.5.28. For this version the parameter that you need  
to reset in the tomcat startup file in the bin directory is  
CATALINA_OPT..


Open the startup file. Set the above parameter to " -Xmxmemory>m -Xmsm"


Calculate max memory to be less than 70% of the total available free  
memory on your server before the start of tomcat.. The minimum  
initial memory can safely be set at half the max memory calculated.


You might also want to set incremental garbage collection by - 
Xincgc. This also would help in your performance and reduce out of  
memory errors by removing from memory least used portions of java  
memory.


So lets say you calculate your max memory to be 2048 and minimum  
initial to be 1024, you will have


CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"

Stop and start tomcat for these changes to take effect.

Hope this helps..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org]on Behalf Of Sean Harrodine

Sent: Tuesday, January 26, 2010 11:27 AM
To: arslist@ARSLIST.ORG
Subject: How to increase java.lang.OutOfMemoryError: Java heap space

**
Hi all,

We are running apache tomcat 5.5.28 on our Linux midtier server and  
are seeing the following errors..


# ps -ef|grep java
root  8620 1  0 16:10 pts/000:00:09 /opt/jdk1.6.0_16/jre/ 
bin/java -Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/ 
conf/logging.properties -Xmx256m -Xms256m - 
Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager - 
Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed - 
classpath /usr/apache-tomcat-5.5.28/bin/bootstrap.jar - 
Dcatalina.base=/usr/apache-tomcat-5.5.28 -Dcatalina.home=/usr/apache- 
tomcat-5.5.28 -Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp  
org.apache.catalina.startup.Bootstrap start



java.lang.OutOfMemoryError: Java heap space
   java.util.TreeMap.put(TreeMap.java:554)

com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap 
(Unknown Source)

com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList 
(Unknown Source)

com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out 
(Unknown Source)

   com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
   com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown  
Source)
   com.remedy.arsys.goat.CachedFieldMapInternal. 
(UnknownSource)

   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown  
Source)
   com.remedy.arsys.goat.action.ActionList.compileAction(Unknown  
Source)

   com.remedy.arsys.goat.action.ActionList.(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
   com.remedy.arsys.goat.ActiveLinkCollector.(Unknown  
Source)
   com.remedy.arsys.goat.field.FieldGraph.instantiateFields 
(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown  
Source)
   com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown  
Source)
   com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown  
Source)

   com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
   com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
   com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


Can anyone point me in the right direct as to where and how we can  
increase it please ??


TIA...as always !

Sean
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Re: Fields forced to background

[Lyle Taylor]

Dev Studio allows you to push items back and bring items forward (there are 
toolbar buttons for this).  Have you tried selecting the trim field and then 
telling DS to push it to the back so that the core field is in front (or 
conversely, selecting the trim field and then telling it to bring it forward)?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Tuesday, January 26, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Fields forced to background

**
Strange bug here...

I am working on a form in the dev studio and the core fields in this form are 
being forced into the background behind a trim box.  The funny thing is they 
display fine in 2 out of 3 views.  Any ideas what this is about?

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[patrick zandi]

Joe,
Let me ask it this way: the min and max according to the apache setting
should be the same which keep performance to the max. Preventing of the
sizing/re-sizing is a Performance hit as well. So is there new guidance out
that they are recommending a differing of min and max now?
and if so where?

On Tue, Jan 26, 2010 at 1:15 PM, Pat Zandi  wrote:

>  Question; you are using different settings? Apache performance guide says
> keep them the same?  Has this changed? Just asking to stay up on configs.
> Thanks
>
> Sent from my iPhone
>
> On Jan 26, 2010, at 12:58 PM, Joe D'Souza  wrote:
>
>  **
> Sean,
>
> From your installation path of tomcat I can see you are running tomcat
> version 5.5.28. For this version the parameter that you need to reset in the
> tomcat startup file in the bin directory is CATALINA_OPT..
>
> Open the startup file. Set the above parameter to " -Xmxm
> -Xmsm"
>
> Calculate max memory to be less than 70% of the total available free memory
> on your server before the start of tomcat.. The minimum initial memory can
> safely be set at half the max memory calculated.
>
> You might also want to set incremental garbage collection by -Xincgc. This
> also would help in your performance and reduce out of memory errors by
> removing from memory least used portions of java memory.
>
> So lets say you calculate your max memory to be 2048 and minimum initial to
> be 1024, you will have
>
> CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"
>
> Stop and start tomcat for these changes to take effect.
>
> Hope this helps..
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Sean Harrodine
> *Sent:* Tuesday, January 26, 2010 11:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* How to increase java.lang.OutOfMemoryError: Java heap space
>
> **
> Hi all,
>
> We are running apache tomcat 5.5.28 on our Linux midtier server and are
> seeing the following errors..
>
> # ps -ef|grep java
> root  8620 1  0 16:10 pts/000:00:09
> /opt/jdk1.6.0_16/jre/bin/java
> -Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
> -Xmx256m -Xms256m
> -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
> -Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath
> /usr/apache-tomcat-5.5.28/bin/bootstrap.jar
> -Dcatalina.base=/usr/apache-tomcat-5.5.28
> -Dcatalina.home=/usr/apache-tomcat-5.5.28
> -Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp
> org.apache.catalina.startup.Bootstrap start
>
>
> java.lang.OutOfMemoryError: Java heap space
>java.util.TreeMap.put(TreeMap.java:554)
>
>  com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown
> Source)
>
>  com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Unknown
> Source)
>
>  com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown
> Source)
>com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
>com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
>com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown Source)
>com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
> Source)
>com.remedy.arsys.goat.action.ActionList.(Unknown Source)
>com.remedy.arsys.goat.ActiveLink.(Unknown Source)
>com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
>com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
>com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
> Source)
>com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
>com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
>com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
>com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
>com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
>com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
>
> Can anyone point me in the right direct as to where and how we can increase
> it please ??
>
> TIA...as always !
>
> Sean
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>


-- 
Patrick Zandi

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Joe D'Souza]

After you install apache, it pre-configures it with only 256 MB initial and
max memory which is not enough for most standard web based applications
these days. So these have to be changed manually if your application will
consume more than that (and the Mid-Tier requires way more than that) with
even a basic setup.

The 30% headroom is what is recommended by Apache which is why its not a
good idea to use more than 70% of available free memory. This memory
consumption should ideally be monitored periodically especially if you
install other apps after installing the Mid-Tier on the server..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pat Zandi
  Sent: Tuesday, January 26, 2010 1:15 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: How to increase java.lang.OutOfMemoryError: Java heap space


  **
  Question; you are using different settings? Apache performance guide says
keep them the same?  Has this changed? Just asking to stay up on configs.
Thanks

  Sent from my iPhone

  On Jan 26, 2010, at 12:58 PM, Joe D'Souza  wrote:


**
Sean,

From your installation path of tomcat I can see you are running tomcat
version 5.5.28. For this version the parameter that you need to reset in the
tomcat startup file in the bin directory is CATALINA_OPT..

Open the startup file. Set the above parameter to " -Xmxm -Xmsm"

Calculate max memory to be less than 70% of the total available free
memory on your server before the start of tomcat.. The minimum initial
memory can safely be set at half the max memory calculated.

You might also want to set incremental garbage collection by -Xincgc.
This also would help in your performance and reduce out of memory errors by
removing from memory least used portions of java memory.

So lets say you calculate your max memory to be 2048 and minimum initial
to be 1024, you will have

CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"

Stop and start tomcat for these changes to take effect.

Hope this helps..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Sean Harrodine
  Sent: Tuesday, January 26, 2010 11:27 AM
  To: arslist@ARSLIST.ORG
  Subject: How to increase java.lang.OutOfMemoryError: Java heap space


  **
  Hi all,

  We are running apache tomcat 5.5.28 on our Linux midtier server and
are seeing the following errors..

  # ps -ef|grep java
  root  8620 1  0 16:10 pts/000:00:09
/opt/jdk1.6.0_16/jre/bin/java -Djava.util.logging.config.file=/usr/apache-to
mcat-5.5.28/conf/logging.properties -Xmx256m -Xms256m -Djava.util.logging.ma
nager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/usr/apache
-tomcat-5.5.28/common/endorsed -classpath
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar -Dcatalina.base=/usr/apache-tomc
at-5.5.28 -Dcatalina.home=/usr/apache-tomcat-5.5.28 -Djava.io.tmpdir=/usr/ap
ache-tomcat-5.5.28/temp org.apache.catalina.startup.Bootstrap start


  java.lang.OutOfMemoryError: Java heap space
 java.util.TreeMap.put(TreeMap.java:554)
 com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayProper
tyMap(Unknown Source)
 com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceLis
t(Unknown Source)
 com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14
Out(Unknown Source)
 com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
 com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown
Source)
 com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown
Source)
 com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
 com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
 com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown
Source)
 com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
Source)
 com.remedy.arsys.goat.action.ActionList.(Unknown Source)
 com.remedy.arsys.goat.ActiveLink.(Unknown Source)
 com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
 com.remedy.arsys.goat.ActiveLinkCollector.(Unknown
Source)
 com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknow
n Source)
 com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown
Source)
 com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown
Source)
 com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown
Source)
 com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
 com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
 com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
 javax.servlet.http.HttpServlet.service(HttpServlet.

Re: Server Information

[Ramy S. Ayoub]

**
Thanks James,

I have another question regarding the configuration also Max Entries
Returned By Get list , and Server Table Field Chunk Size ?

if this also impact the performance and what is BMC recommendation ?

Regards,
Ramy


On 1/26/10, jham36  wrote:
>
> From the 7.1 documentation
>
> Maximum Filters for an Operation:
> Defines the number of filters that can be performed in an
> operation. The default and recommended number is 1.
> Increase this number at your own risk only if you reach a
> limit in your system and you have verified that your
> workflow is valid.
>
>
> Maximum Stack of Filters:
> Defines the maximum number of nested filters and filter
> guides that will execute to prevent recursive actions on the
> server. The default and recommended number is 25.
> Increase this number at your own risk only if you reach a
> limit in your system and you have verified that your
> workflow is valid.
>
>
> James
>
>
> On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
> > Dears,
> >
> > I have Question regarding the Server Information
> >
> > in the Advanced Tab , I can find Field call Maximum Filter for an
> Operation
> > , and Maximum Stack of Filter , what is the recumandation values
> regarding
> > it , and this can impact the
> > Performance ?
> >
> > ARS 7.1 Patch 004
> > OS : Windows 2003
> > DB : SQL 2005
> >
> > Regards,
> > Ramy
> >
> >
> ___
> 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
>
>
> ___
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> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Joe D'Souza]

I did hear what you suggest too, that keeping the initial and max memory the
same is a good idea, but I heard that in a very different context. The
performance context is new to me.

>From what I had heard, earlier builds of tomcat 5.5.x had a problem wherein
keeping these settings different would cause memory issues which would crash
the server (I think a memory leak caused that). But these issues I heard
have long been resolved. I used different settings on 5.5.25 and 5.5.26 with
no issues.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of patrick zandi
  Sent: Tuesday, January 26, 2010 1:42 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: How to increase java.lang.OutOfMemoryError: Java heap space


  **
  Joe,
  Let me ask it this way: the min and max according to the apache setting
should be the same which keep performance to the max. Preventing of the
sizing/re-sizing is a Performance hit as well. So is there new guidance out
that they are recommending a differing of min and max now?
  and if so where?


  On Tue, Jan 26, 2010 at 1:15 PM, Pat Zandi  wrote:

Question; you are using different settings? Apache performance guide
says keep them the same?  Has this changed? Just asking to stay up on
configs.   Thanks

Sent from my iPhone

On Jan 26, 2010, at 12:58 PM, Joe D'Souza  wrote:


  **
  Sean,

  From your installation path of tomcat I can see you are running tomcat
version 5.5.28. For this version the parameter that you need to reset in the
tomcat startup file in the bin directory is CATALINA_OPT..

  Open the startup file. Set the above parameter to " -Xmxm -Xmsm"

  Calculate max memory to be less than 70% of the total available free
memory on your server before the start of tomcat.. The minimum initial
memory can safely be set at half the max memory calculated.

  You might also want to set incremental garbage collection by -Xincgc.
This also would help in your performance and reduce out of memory errors by
removing from memory least used portions of java memory.

  So lets say you calculate your max memory to be 2048 and minimum
initial to be 1024, you will have

  CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"

  Stop and start tomcat for these changes to take effect.

  Hope this helps..

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Sean Harrodine
Sent: Tuesday, January 26, 2010 11:27 AM
To: arslist@ARSLIST.ORG
Subject: How to increase java.lang.OutOfMemoryError: Java heap space


**
Hi all,

We are running apache tomcat 5.5.28 on our Linux midtier server and
are seeing the following errors..

# ps -ef|grep java
root  8620 1  0 16:10 pts/000:00:09
/opt/jdk1.6.0_16/jre/bin/java -Djava.util.logging.config.file=/usr/apache-to
mcat-5.5.28/conf/logging.properties -Xmx256m -Xms256m -Djava.util.logging.ma
nager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/usr/apache
-tomcat-5.5.28/common/endorsed -classpath
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar -Dcatalina.base=/usr/apache-tomc
at-5.5.28 -Dcatalina.home=/usr/apache-tomcat-5.5.28 -Djava.io.tmpdir=/usr/ap
ache-tomcat-5.5.28/temp org.apache.catalina.startup.Bootstrap start


java.lang.OutOfMemoryError: Java heap space
   java.util.TreeMap.put(TreeMap.java:554)
   com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayProp
ertyMap(Unknown Source)
   com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceL
ist(Unknown Source)
   com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields
14Out(Unknown Source)
   com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown
Source)
   com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown
Source)
   com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown
Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown
Source)
   com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
Source)
   com.remedy.arsys.goat.action.ActionList.(Unknown
Source)
   com.remedy.arsys.goat.ActiveLink.(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
   com.remedy.arsys.goat.ActiveLinkCollector.(Unknown
Source)
   com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unkn
own Source)
   com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown
Source)
   com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown
Source)
   com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown
Source)
 

Re: Server Information

[Joe D'Souza]

This does impact performance and the ideal values for these will be very
specific to your environment and setup (number of concurrent users
performing these operations, size of the DB, etc.)

While 1000 max entries returned by Get list for one site may be too large
(very very heavily used systems), 1 for another (underused systems) may
be insignificant..

Initially go by your gut feel, and then measure statistics and benchmarks,
and derive your ideal numbers through statistics..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ramy S. Ayoub
  Sent: Tuesday, January 26, 2010 1:53 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Server Information


  **
  **
  Thanks James,

  I have another question regarding the configuration also Max Entries
Returned By Get list , and Server Table Field Chunk Size ?

  if this also impact the performance and what is BMC recommendation ?

  Regards,
  Ramy


  On 1/26/10, jham36  wrote:
From the 7.1 documentation

Maximum Filters for an Operation:
Defines the number of filters that can be performed in an
operation. The default and recommended number is 1.
Increase this number at your own risk only if you reach a
limit in your system and you have verified that your
workflow is valid.


Maximum Stack of Filters:
Defines the maximum number of nested filters and filter
guides that will execute to prevent recursive actions on the
server. The default and recommended number is 25.
Increase this number at your own risk only if you reach a
limit in your system and you have verified that your
workflow is valid.


James


On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
> Dears,
>
> I have Question regarding the Server Information
>
> in the Advanced Tab , I can find Field call Maximum Filter for an
Operation
> , and Maximum Stack of Filter , what is the recumandation values
regarding
> it , and this can impact the
> Performance ?
>
> ARS 7.1 Patch 004
> OS : Windows 2003
> DB : SQL 2005
>
> Regards,
> Ramy

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Re: Server Information

[jham36]

I don't have recommended numbers for these.  I know there is a
performance tuning guide you could look at from the support site.  It
might be a whitepaper.  I suggest you download the documentation for
the products you are using.  I am assuming you have a valid support
contract.

Max Entries Returned by GetList:
Limits how many database entries are returned from a search. For
example, setting the
maximum entries to 50 would return a maximum of 50 entries, even if
more entries
satisfied the search qualification. The AR System warns users that the
search matched
more entries than the administrator allows to be retrieved. If users
specify a maximum
in their preferences, the lesser of these two values is used. A value
of zero (0) specifies
no limit (the default).


Server Table Field Chunk Size:
For server-side table fields, this number determines the number of
entries (or size of
the chunk) that the server retrieves at one time from the database and
stores inmemory
to process during filter or filter guide actions. The server then
retrieves, stores,
and processes the next chunk until all the rows have been processed.
Entering a value
of zero (0) causes the server to retrieve an unlimited number of rows.
The default is
1000 rows.
Entering a low value in this field causes the server to process
smaller chunks, which
keeps the server memory usage down, but results in slower processing
because the
server needs to access the database many times, especially for large
tables. Entering a
high value causes the server to retrieve and process large chunks of
data and access the
database fewer times. This results in higher performance at the cost
of memory use.

On Jan 26, 1:52 pm, "Ramy S. Ayoub"  wrote:
> **
> Thanks James,
>
> I have another question regarding the configuration also Max Entries
> Returned By Get list , and Server Table Field Chunk Size ?
>
> if this also impact the performance and what is BMC recommendation ?
>
> Regards,
> Ramy
>
> On 1/26/10, jham36  wrote:
>
>
>
>
>
>
>
> > From the 7.1 documentation
>
> > Maximum Filters for an Operation:
> > Defines the number of filters that can be performed in an
> > operation. The default and recommended number is 1.
> > Increase this number at your own risk only if you reach a
> > limit in your system and you have verified that your
> > workflow is valid.
>
> > Maximum Stack of Filters:
> > Defines the maximum number of nested filters and filter
> > guides that will execute to prevent recursive actions on the
> > server. The default and recommended number is 25.
> > Increase this number at your own risk only if you reach a
> > limit in your system and you have verified that your
> > workflow is valid.
>
> > James
>
> > On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
> > > Dears,
>
> > > I have Question regarding the Server Information
>
> > > in the Advanced Tab , I can find Field call Maximum Filter for an
> > Operation
> > > , and Maximum Stack of Filter , what is the recumandation values
> > regarding
> > > it , and this can impact the
> > > Performance ?
>
> > > ARS 7.1 Patch 004
> > > OS : Windows 2003
> > > DB : SQL 2005
>
> > > Regards,
> > > Ramy
>
> > ___
> > 
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum 
> > > Sponsor:rmisoluti...@verizon.netARSlist:
> > >  "Where the Answers Are"
>
> > ___ 
> > 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

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Re: How to increase java.lang.OutOfMemoryError: Java heap space

[patrick zandi]

Thanks Joe.. I am now following ya.. Appreciate that..



On Tue, Jan 26, 2010 at 1:53 PM, Joe D'Souza  wrote:

> **
> I did hear what you suggest too, that keeping the initial and max memory
> the same is a good idea, but I heard that in a very different context. The
> performance context is new to me.
>
> From what I had heard, earlier builds of tomcat 5.5.x had a problem wherein
> keeping these settings different would cause memory issues which would crash
> the server (I think a memory leak caused that). But these issues I heard
> have long been resolved. I used different settings on 5.5.25 and 5.5.26 with
> no issues.
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *patrick zandi
> *Sent:* Tuesday, January 26, 2010 1:42 PM
> *To:* arslist@ARSLIST.ORG
>  *Subject:* Re: How to increase java.lang.OutOfMemoryError: Java heap
> space
>
>  **
> Joe,
> Let me ask it this way: the min and max according to the apache setting
> should be the same which keep performance to the max. Preventing of the
> sizing/re-sizing is a Performance hit as well. So is there new guidance out
> that they are recommending a differing of min and max now?
> and if so where?
>
> On Tue, Jan 26, 2010 at 1:15 PM, Pat Zandi  wrote:
>
>>  Question; you are using different settings? Apache performance guide
>> says keep them the same?  Has this changed? Just asking to stay up on
>> configs.   Thanks
>>
>> Sent from my iPhone
>>
>> On Jan 26, 2010, at 12:58 PM, Joe D'Souza  wrote:
>>
>>  **
>> Sean,
>>
>> From your installation path of tomcat I can see you are running tomcat
>> version 5.5.28. For this version the parameter that you need to reset in the
>> tomcat startup file in the bin directory is CATALINA_OPT..
>>
>> Open the startup file. Set the above parameter to " -Xmxm
>> -Xmsm"
>>
>> Calculate max memory to be less than 70% of the total available free
>> memory on your server before the start of tomcat.. The minimum initial
>> memory can safely be set at half the max memory calculated.
>>
>> You might also want to set incremental garbage collection by -Xincgc. This
>> also would help in your performance and reduce out of memory errors by
>> removing from memory least used portions of java memory.
>>
>> So lets say you calculate your max memory to be 2048 and minimum initial
>> to be 1024, you will have
>>
>> CATALINA_OPT=" -Xmx2048m -Xms1024m -Xincgc"
>>
>> Stop and start tomcat for these changes to take effect.
>>
>> Hope this helps..
>>
>> Joe
>>
>> -Original Message-
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org]*on Behalf Of *Sean Harrodine
>> *Sent:* Tuesday, January 26, 2010 11:27 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* How to increase java.lang.OutOfMemoryError: Java heap space
>>
>> **
>> Hi all,
>>
>> We are running apache tomcat 5.5.28 on our Linux midtier server and are
>> seeing the following errors..
>>
>> # ps -ef|grep java
>> root  8620 1  0 16:10 pts/000:00:09
>> /opt/jdk1.6.0_16/jre/bin/java
>> -Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
>> -Xmx256m -Xms256m
>> -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
>> -Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath
>> /usr/apache-tomcat-5.5.28/bin/bootstrap.jar
>> -Dcatalina.base=/usr/apache-tomcat-5.5.28
>> -Dcatalina.home=/usr/apache-tomcat-5.5.28
>> -Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp
>> org.apache.catalina.startup.Bootstrap start
>>
>>
>> java.lang.OutOfMemoryError: Java heap space
>>java.util.TreeMap.put(TreeMap.java:554)
>>
>>  com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown
>> Source)
>>
>>  com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Unknown
>> Source)
>>
>>  com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown
>> Source)
>>com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
>>com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
>>com.remedy.arsys.goat.CachedFieldMapInternal.(Unknown Source)
>>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>>com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
>>com.remedy.arsys.goat.action.ActionOpenDialog.(Unknown
>> Source)
>>com.remedy.arsys.goat.action.ActionList.compileAction(Unknown
>> Source)
>>com.remedy.arsys.goat.action.ActionList.(Unknown Source)
>>com.remedy.arsys.goat.ActiveLink.(Unknown Source)
>>com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
>>com.remedy.arsys.goat.ActiveLinkCollector.(Unknown Source)
>>com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
>> Source)
>>com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
>>com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown

AR Remedy Patch installation question

[Ravi]

I am planning to install Patch 8 for the AR email engine. Is it ok to 
install this without installing Patch 8 for the AR server?


Also are there any instructions on how to install the email patch 8? 
What do I do with email.solaris.tar.gz. All the document says is 
"Uncompress email.aix.tar.gz, email.hpux.tar.gz, email.linux.tar.gz, and 
email.solaris.tar.gz". Do I just untar this in my ar directory and start 
the remedy server?


TIA
Ravi

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Re: AR Remedy Patch installation question

[Joe D'Souza]

Ravi,

>From the file names it looks like you have downloaded the installers, and
not the files that need to be replaced. You will need to install the patch
just like as if you are installing the product. the installer will backup
the current directories and install the new files.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ravi
Sent: Tuesday, January 26, 2010 2:14 PM
To: arslist@ARSLIST.ORG
Subject: AR Remedy Patch installation question


I am planning to install Patch 8 for the AR email engine. Is it ok to
install this without installing Patch 8 for the AR server?

Also are there any instructions on how to install the email patch 8? What do
I do with email.solaris.tar.gz. All the document says is "Uncompress
email.aix.tar.gz, email.hpux.tar.gz, email.linux.tar.gz, and
email.solaris.tar.gz". Do I just untar this in my ar directory and start the
remedy server?

TIA
Ravi

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Re: Remedy on Windows 2008 64 bits

[Juan Ingles]

Note that sometimes applications can have problems determining free space
when you use a non-preallocated virtual disk in VM.

If you are using such a disk, you might want to try the option to
"pre_allocate space" on your virtual disk.

Juan Ingles



2010/1/26 Michael Kwok Fu Wong 

> Hi Jason,
>
> I got a bit different environment, that is the server is running under VM
> instead of phsyical, and is not belong to any domain yet. It is running
> under a workgroup.
> Which I was using is  local administrator through the remote desktop
> section.
>
> Seems to be I have to try for more case.
>
> Thanks for your help
> ---
> MICHAEL WONG
> System Support Consultant  -  Infrastructure &  Field Services Division
>
>
>
>
> Jason Miller
>  IL.COM >
>  To
> Sent by: "Action  arslist@ARSLIST.ORG
> Request System cc
> discussion list
> (ARSList)"Subject
>  ORG>
>
>
> 01/26/2010 12:23
> PM
>
>
> Please respond to
> arsl...@arslist.o
>RG
>
>
>
>
>
>
> ** Sounds pretty much like what we did.? I don't remember having to run the
> installer in compatibility mode but it may be worth a try.
>
> Are you logged into the server as a local admin?? Now that I think about it
> I was logged in as a domain admin.? A local admin should be sufficient but
> maybe using a domain admin has given me a little extra something that has
> helped to avoid this issue (which seems to fairly common).
>
> Do you have DEP turned off?? I wouldn't think that is the issue but maybe
> some part of the installer is trying to execute from a data area of memory.
>
> The only other thing I can think of would be does one of the directories
> involved have the Read Only flag set (assuming sufficient permissions)?
>
> 2010/1/25 Michael Kwok Fu Wong 
>  Hi Jason,
>
>  I think I do it ?similiar, that is I extract the installation files to
>  C:/temp directory, and then install it from there.
>  I have the C: drive with over 30G space avail, and also D: drive with
>  100G
>  avail.
>  I try to specify the install directory to both drive, but with no luck on
>  success. Always get a error message on "Having 0MB space available for
>  installation".
>
>  ---
>  MICHAEL WONG
>  System Support Consultant ?- ?Infrastructure & ?Field Services Division
>
>
>
>
>  ? ? ? ? ? ? Jason Miller
>  ? ? ? ? ? ?   ? ? ? ? ? ? IL.COM > ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
> ? ? ? ? ? ? ? ?To
>  ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
>  ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
>  ? ? ? ? ? ? discussion list
>  ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
>  ? ? ? ? ? ?   ? ? ? ? ? ? ORG>
>
>
>  ? ? ? ? ? ? 01/26/2010 11:24
>  ? ? ? ? ? ? AM
>
>
>  ? ? ? ? ? ? Please respond to
>  ? ? ? ? ? ? arsl...@arslist.o
>  ? ? ? ? ? ? ? ? ? ?RG
>
>
>
>
>
>
>  ** Hi Michael,
>
>  Just to clarify... when you say you use the local disk, does that mean
>  you
>  copied the install to a local disk?? We have seen where copying the
>  installation files from a network share to the local disk resolve some
>  issues.
>
>  We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install
>  went almost too smoothly.
>
>  Jason
>
>  On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong   >
>  wrote:
>  ?Hi Listeners,
>
>  ?I was trying to install ARS7.5 on Windows 2008R2 without success. It
>  ?always
>  ?complain "There have 0MB space available for the installation". Even if
>  I
>  ?use the local disk or additional disk.
>
>  ?Any hints? Initially, I though it is the AR issue on not support 2008R2.
>  ?However, after Strauss posts, seems it is related to others issue.
>
>  ?Thanks in advance.
>  ?---
>  ?MICHAEL WONG
>  ?System Support Consultant ?- ?Infrastructure & ?Field Services Division
>  ?Automated Systems (HK) Limited
>
>  ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk
>  |
>  ?www.asl.com.hk
>
>
>
>
>  
> 
>
>
>
>  ?This email and any files transmitted with it are confidential and
>  ?intended
>  ?solely for the use of the individual or entity to whom they are
>  ?addressed.
>  ?If you are not the named addressee, you should not disseminate,
>  ?distribute
>  ?or copy this email. Please notify us immediately by email if you have
>  ?received this email by mistake and delete this email from your system.
>  No
>  ?person is authorized to conclude any binding agreement on behalf of
>  ?Automated Systems Holdings Limited, its subsidiaries and associates (the
>  ?ASL Group) with anothe

Re: Server Information

[Axton]

There is no one size fits all or 'valid' default. If you have well written
application, unlimited is not a problem. If you have poorly written
applications, 1000 may be too high.

All of these configuration parameters have a direct impact on the perceived
usability of the system.  If your system has conditioned people to do things
in an inefficient way, turning these knobs will help with performance, but
you're going to have an angry mob at your door.

Axton Grams

On Tue, Jan 26, 2010 at 12:58 PM, Joe D'Souza  wrote:

> **
> This does impact performance and the ideal values for these will be very
> specific to your environment and setup (number of concurrent users
> performing these operations, size of the DB, etc.)
>
> While 1000 max entries returned by Get list for one site may be too large
> (very very heavily used systems), 1 for another (underused systems) may
> be insignificant..
>
> Initially go by your gut feel, and then measure statistics and benchmarks,
> and derive your ideal numbers through statistics..
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Ramy S. Ayoub
> *Sent:* Tuesday, January 26, 2010 1:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Server Information
>
> **
> **
> Thanks James,
>
> I have another question regarding the configuration also Max Entries
> Returned By Get list , and Server Table Field Chunk Size ?
>
> if this also impact the performance and what is BMC recommendation ?
>
> Regards,
> Ramy
>
>
> On 1/26/10, jham36  wrote:
>>
>> From the 7.1 documentation
>>
>> Maximum Filters for an Operation:
>> Defines the number of filters that can be performed in an
>> operation. The default and recommended number is 1.
>> Increase this number at your own risk only if you reach a
>> limit in your system and you have verified that your
>> workflow is valid.
>>
>>
>> Maximum Stack of Filters:
>> Defines the maximum number of nested filters and filter
>> guides that will execute to prevent recursive actions on the
>> server. The default and recommended number is 25.
>> Increase this number at your own risk only if you reach a
>> limit in your system and you have verified that your
>> workflow is valid.
>>
>>
>> James
>>
>>
>> On Jan 26, 11:39 am, "Ramy S. Ayoub"  wrote:
>> > Dears,
>> >
>> > I have Question regarding the Server Information
>> >
>> > in the Advanced Tab , I can find Field call Maximum Filter for an
>> Operation
>> > , and Maximum Stack of Filter , what is the recumandation values
>> regarding
>> > it , and this can impact the
>> > Performance ?
>> >
>> > ARS 7.1 Patch 004
>> > OS : Windows 2003
>> > DB : SQL 2005
>> >
>> > Regards,
>> > Ramy
>
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> Are"_

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Training

[Martinez, Marcelo A]

I've been given the "OK" on training and am deciding which training classes to 
take. We will, this year, upgrade from ARS7.1 to ARS 7.5, ITSM 7.5 and  SRM. 
SRM will be something completely new to my organization.
If you had to pick 3 training sessions to help you with the rollout and 
continued maintenance.. which 3 would they be?  I have taken ARS Admin 1,2,3.


Marcelo

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Re: Training

[Rick Cook]

I would say SRM (btw, I would recommend 7.6 over 7.5), and the beginning and
advanced implementation classes for ITSM.  If you haven't taken a CMDB
class, substitute that for the second ITSM class.  If you have no experience
with ITSM 7+, you will be completely lost without some guidance.  That one
should be #2 priority, preceded by CMDB (I think it's a pre-req).

Rick

On Tue, Jan 26, 2010 at 3:17 PM, Martinez, Marcelo A wrote:

> I've been given the "OK" on training and am deciding which training classes
> to take. We will, this year, upgrade from ARS7.1 to ARS 7.5, ITSM 7.5 and
>  SRM. SRM will be something completely new to my organization.
> If you had to pick 3 training sessions to help you with the rollout and
> continued maintenance.. which 3 would they be?  I have taken ARS Admin
> 1,2,3.
>
>
> Marcelo
>
>
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>

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Anyone ever add a custom app to the Overview Console?

[Scott Philben]

I have seen some posts on this area but thought I would revisit the topic.

ARS 7.5 patch 002
ITSM 7.5.02

When I started this project I thought what I wanted would be a simple addition 
to something like the old SHR:ConsilidatedList. But it turns out that BMC have 
made things more complicated than need be (again) and the idea that I could 
easily add a custom app to the Overview Console is running into reality.

All I want to do is let my users see the open tickets they have in both ITSM 
apps as well as a custom app in one place. So I started poking around in the 
Overview Console and found the following:

The SHR:OverviewConsole form points to SHR:ARDBC_OverviewConsole (a vendor 
form) which in turn seems to use SHR:ARDBC_OverviewConsoleTemplate which uses 
SHR:ARDBCFields to map to your app. 

Based on some stuff I found floating around the web, I added my Application 
form and App name to SHR:ARDBC_OverviewConsoleTemplate. This accomplished, I 
then mapped a few fields from my App to the fields on SHR:ARDBC_OverviewConsole 
using entries in SHR:ARDBCFields. Thinking myself done, I restarted the plugin 
server (these forms are hooked together via Vendor forms... whodathunkit?) and 
then opened the Overview Console. I got SQL errors. Specifically: 

ARERR [522] Error: ARGetListEntryWithFields - Failure during SQL operation to 
the database.

So, obviously I am missing something. I opened a ticket with BMC to see if 
there was a documented way to do this (there must be, right? They do it!) and 
was told in so many words to pound sand. They don't do "customizations" help. 

So for anyone else out there in a similar predicament, is there a way to do 
this that you would be willing to share?

Thanks for your time.

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Re: AR Remedy Patch installation question (please share emaild.sh_log)

[Ravi]

Can someone who has installed Email Engine Patch 8 share with me first 
few lines from their emaild.sh_log. I am trying to figure out the 
current patch and I am being told by support that emaild.sh_log will 
have the details. But I donot see in mine even after patch is installed.


Thanks
Ravi
Joe D'Souza wrote:

Ravi,

>From the file names it looks like you have downloaded the installers, and
not the files that need to be replaced. You will need to install the patch
just like as if you are installing the product. the installer will backup
the current directories and install the new files.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ravi
Sent: Tuesday, January 26, 2010 2:14 PM
To: arslist@ARSLIST.ORG
Subject: AR Remedy Patch installation question


I am planning to install Patch 8 for the AR email engine. Is it ok to
install this without installing Patch 8 for the AR server?

Also are there any instructions on how to install the email patch 8? What do
I do with email.solaris.tar.gz. All the document says is "Uncompress
email.aix.tar.gz, email.hpux.tar.gz, email.linux.tar.gz, and
email.solaris.tar.gz". Do I just untar this in my ar directory and start the
remedy server?

TIA
Ravi

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Does Remedy 7.5 support foreign characters?

[Kaye Bernales]

Hi List,
 
Just want to ask if Remedy 7.5 would be able to support foreign
characters (i.e. Japanese, Chinese, Korean, etc).
 
Thanks!
Kaye

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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
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Re: Does Remedy 7.5 support foreign characters?

[Easter, David]

Yes.  AR System 7.5.00 supports both Unicode as well as some specific character 
sets.  End user facing interfaces in AR System, ITSM and other Remedy 
applications are also localized into several languages Out-Of-The-Box.  More 
information can be found in the compatibility matrices:

http://www.bmc.com/support/reg/remedy-compatibility-tables.html


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Sent: Tuesday, January 26, 2010 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Does Remedy 7.5 support foreign characters?

**
Hi List,

Just want to ask if Remedy 7.5 would be able to support foreign characters 
(i.e. Japanese, Chinese, Korean, etc).

Thanks!
Kaye

NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


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Re: Fields forced to background

[Robert Fults]

:)  Move along, nothing to see here...  There is my bonehead move for the 
month.  Thanks!

Robert


From: Lyle Taylor [tayl...@ldschurch.org]
Sent: Tuesday, January 26, 2010 1:33 PM
Subject: Re: Fields forced to background

**
Dev Studio allows you to push items back and bring items forward (there are 
toolbar buttons for this).  Have you tried selecting the trim field and then 
telling DS to push it to the back so that the core field is in front (or 
conversely, selecting the trim field and then telling it to bring it forward)?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Tuesday, January 26, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Fields forced to background

**
Strange bug here…

I am working on a form in the dev studio and the core fields in this form are 
being forced into the background behind a trim box.  The funny thing is they 
display fine in 2 out of 3 views.  Any ideas what this is about?

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

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Re: Remedy on Windows 2008 64 bits

[Michael Kwok Fu Wong]

>> Note that sometimes applications can have problems determining free
space when you use a?non-preallocated?virtual?disk in VM.
I am using non-preallocated VM disk, may be it is a hints for me to check
for.


---
MICHAEL WONG
System Support Consultant  -  Infrastructure &  Field Services Division



   
 Juan Ingles   
To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)"Subject 
   
   
   
 01/27/2010 04:03  
 AM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




**
Note that sometimes applications can have problems determining free space
when you use a?non-preallocated?virtual?disk in VM.

If you are using such a disk, you might want to try the option to
"pre_allocate space" on your virtual disk.

Juan Ingles



2010/1/26 Michael Kwok Fu Wong 
  Hi Jason,

  I got a bit different environment, that is the server is running under VM
  instead of phsyical, and is not belong to any domain yet. It is running
  under a workgroup.
  Which I was using is ?local administrator through the remote desktop
  section.

  Seems to be I have to try for more case.

  Thanks for your help
  ---
  MICHAEL WONG
  System Support Consultant ?- ?Infrastructure & ?Field Services Division




  ? ? ? ? ? ? Jason Miller
  ? ? ? ? ? ?  ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To
  ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
  ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
  ? ? ? ? ? ? discussion list
  ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
  ? ? ? ? ? ? 


  ? ? ? ? ? ? 01/26/2010 12:23
  ? ? ? ? ? ? PM


  ? ? ? ? ? ? Please respond to
  ? ? ? ? ? ? arsl...@arslist.o
  ? ? ? ? ? ? ? ? ? ?RG






  ** Sounds pretty much like what we did.? I don't remember having to run
  the
  installer in compatibility mode but it may be worth a try.

  Are you logged into the server as a local admin?? Now that I think about
  it
  I was logged in as a domain admin.? A local admin should be sufficient
  but
  maybe using a domain admin has given me a little extra something that has
  helped to avoid this issue (which seems to fairly common).

  Do you have DEP turned off?? I wouldn't think that is the issue but maybe
  some part of the installer is trying to execute from a data area of
  memory.

  The only other thing I can think of would be does one of the directories
  involved have the Read Only flag set (assuming sufficient permissions)?

  2010/1/25 Michael Kwok Fu Wong 
  ?Hi Jason,

  ?I think I do it ?similiar, that is I extract the installation files to
  ?C:/temp directory, and then install it from there.
  ?I have the C: drive with over 30G space avail, and also D: drive with
  ?100G
  ?avail.
  ?I try to specify the install directory to both drive, but with no luck
  on
  ?success. Always get a error message on "Having 0MB space available for
  ?installation".

  ?---
  ?MICHAEL WONG
  ?System Support Consultant ?- ?Infrastructure & ?Field Services Division




  ?? ? ? ? ? ? Jason Miller
  ?? ? ? ? ? ?  ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To
  ?? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
  ?? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
  cc
  ?? ? ? ? ? ? discussion list
  ?? ? ? ? ? ?
  (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
  ?? ? ? ? ? ? 


  ?? ? ? ? ? ? 01/26/2010 11:24
  ?? ? ? ? ? ? AM


  ?? ? ? ? ? ? Please respond to
  ?? ? ? ? ? ? arsl...@arslist.o
  ?? ? ? ? ? ? ? ? ? ?RG






  ?** Hi Michael,

  ?Just to clarify... when you say you use the local disk, does that mean
  ?you
  ?copied the install to a local disk?? We have seen where copying the
  ?installation files from a network share to the local disk reso

Re: AR 7.5 Installation Failed

[Michael Kwok Fu Wong]

I didn't check for the Java issue. I should check for it then.


---
MICHAEL WONG
System Support Consultant  -  Infrastructure &  Field Services Division
Automated Systems (HK) Limited

Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk |
www.asl.com.hk




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or copy this email. Please notify us immediately by email if you have
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ASL Group) with another party by email unless prior written authorization
has been granted by the ASL Group.





   
 HARJOT PABLA  
To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion list   
 (ARSList)"Subject 
   
   
   
 01/26/2010 11:22  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




**
Yes the installation is on Windows Server 2008 R2. Going in Depth, We
figure out that Java is not installing properly which will be used to
install AR 7.5. We we went to Java website to test if java is running
properly, it gives us error. Seems like Server R2 2008 doesn't support java
that well or probably there are some settings we need to do.

Try to check if your java is running ok on the server where you trying to
install AR 7.5.

Thanks for your response

2010/1/25 Michael Kwok Fu Wong 

  Are you installating over Windows 2008R2?
  I do experenice the same case, but no hints to fix it yet.

  ---
  MICHAEL WONG
  System Support Consultant ?- ?Infrastructure & ?Field Services Division

  







  ? ? ? ? ? ? HARJOT PABLA
  ? ? ? ? ? ?  ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To
  ? ? ? ? ? ? Sent by: "Action ? ? ? ? ?arsl...@arslist.org
  ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc
  ? ? ? ? ? ? discussion list
  ? ? ? ? ? ? (ARSList)" ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject
  ? ? ? ? ? ? 


  ? ? ? ? ? ? 01/26/2010 07:53
  ? ? ? ? ? ? AM


  ? ? ? ? ? ? Please respond to
  ? ? ? ? ? ? arsl...@arslist.o
  ? ? ? ? ? ? ? ? ? ?RG






  **
  Hello everybody

  I am trying to install AR 7.5.00. I downloaded the jdk and jre from Java.
  When I started installing AR 7.5, it did not install because it says that
  I
  have 0MB space available on the current drive. I quit the installation
  and
  looked at the space. I do have 30GB avaiable.

  Please if anybody ran into this issure before or anybody has any idea,
  email back. Will really appreciate your help.
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Re: Anyone ever add a custom app to the Overview Console?

[Joe D'Souza]

Scott

What you did is exactly the way to go. However you must make sure you map
the right fields. I had sort of achieved by trial and error..

I am not with that customer that I did this work for so unfortunately cannot
pinpoint and tell you what fields got to be mapped. But you should find a
trend by reporting the original set of fields that were mapped in the
ARDBCFields form.

I had got those same errors you had when I had the wrong fields mapped.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Scott Philben
Sent: Tuesday, January 26, 2010 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Anyone ever add a custom app to the Overview Console?


I have seen some posts on this area but thought I would revisit the topic.

ARS 7.5 patch 002
ITSM 7.5.02

When I started this project I thought what I wanted would be a simple
addition to something like the old SHR:ConsilidatedList. But it turns out
that BMC have made things more complicated than need be (again) and the idea
that I could easily add a custom app to the Overview Console is running into
reality.

All I want to do is let my users see the open tickets they have in both ITSM
apps as well as a custom app in one place. So I started poking around in the
Overview Console and found the following:

The SHR:OverviewConsole form points to SHR:ARDBC_OverviewConsole (a vendor
form) which in turn seems to use SHR:ARDBC_OverviewConsoleTemplate which
uses SHR:ARDBCFields to map to your app. 

Based on some stuff I found floating around the web, I added my Application
form and App name to SHR:ARDBC_OverviewConsoleTemplate. This accomplished, I
then mapped a few fields from my App to the fields on
SHR:ARDBC_OverviewConsole using entries in SHR:ARDBCFields. Thinking myself
done, I restarted the plugin server (these forms are hooked together via
Vendor forms... whodathunkit?) and then opened the Overview Console. I got
SQL errors. Specifically: 

ARERR [522] Error: ARGetListEntryWithFields - Failure during SQL operation
to the database.

So, obviously I am missing something. I opened a ticket with BMC to see if
there was a documented way to do this (there must be, right? They do it!)
and was told in so many words to pound sand. They don't do "customizations"
help. 

So for anyone else out there in a similar predicament, is there a way to do
this that you would be willing to share?

Thanks for your time.

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Re: RKM No Suitable Driver

[Mahendra Mahalkar]

Try the last thing is that install mid-tier with the tomcat on separate box
& RKM with the tomcat on the separate box.

Cheers,
Mahendra Mahalkar


On Tue, Jan 26, 2010 at 7:38 AM, bruce sisk  wrote:

> So...I spent the weekend wiping this server and reinstalling:
>
> Java 1.6 P18
> MS SQL 2005 JDBC drivers 1.2
> Mid-tier 7.1 P8 including Tomcat
> RKM 7.2
>
> Mid-tier is working and fully able to communicate with the DB.
> RKM installed with no issues.
>
> I am unable to complete the Configuration wizard.  I get to the screen
> where it asks for the info to create the DB objects and I get the error in
> the log shown below...Failed to create database objects. No suitable driver.
>
> I have the JDBC on the same server as the RKM install. I have read and
> followed ALL of the KB articles that apply or may apply to this. I added a
> classpath to the environment varibales...is that correct??  Should it be in
> a Tomcat config somewhere??  Is the 1.2 version the correct one to use??
>
> I am sure there are many installations of this out there.  I would
> appreciate any help.
>
> Thanks,
>
> Bruce Sisk
>
>
>
> >-Original Message-
> >From: Action Request System discussion list(ARSList)
> >[mailto:arsl...@arslist.org]on Behalf Of bruce sisk
> >Sent: Thursday, January 21, 2010 10:16 PM
> >To: arslist@ARSLIST.ORG
> >Subject: RKM No Suitable Driver
> >
> >
> >I am installing RKM 7.2 on a Windows 2003 server, MS SQL 2005 DB with
> Tomcat
> >and IIS and Remedy Mid-tier 7.1 Patch 8 (although there appears to be
> >remnants of a 7.0.x install).  Mid-tier works.  the .jar files are in the
> >tomcat common lib folder.
> >
> >I keep getting an error when trying to create the rkm database using the
> RKM
> >Config Wizard:
> >
> >ERROR: Diagnostics: Failed to create database connection: Cannot create
> JDBC
> >driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect
> >URL 'jdbc:microsoft:sqlserver://:1433'
> >ERROR: kms.sql.SQLServer: Failed to create database objects: No suitable
> >driver
> >
> >I have a classpath that points to the sqljdbc.jar.  It is the 1.2 version
> of
> >the JDBC driver.
> >
> >I am not getting a login failure so I don't think that is the reason.
> >
> >I am stumped.  I am about ready to wipe the whole server and start over,
> but
> >I am not sure if that is the solution.  Would hate to do all that and
> still
> >get the same problem.
> >
> >Below is the details of the log file.
> >
> >Bruce Sisk
> >
> >21-Jan-10 22:03:25 * ERROR: Diagnostics: Failed to create database
> >connection: Cannot create JDBC driver of class
> >'com.microsoft.sqlserver.jdbc.SQLServerDriver' for connect URL
> >'jdbc:microsoft:sqlserver://xxx:1433'
> >21-Jan-10 22:03:25INFO: Diagnostics:   Code version: 7.2.00.1521
> >21-Jan-10 22:03:25INFO: Diagnostics: Config version: 7.2.00.1521
> >21-Jan-10 22:03:25   DEBUG: HomeFinder: Creating SearchServer connection
> >pool...
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   SearchServer driver:
> >jdbc.searchserver.SSDriver
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   SearchServer URL:
> >jdbc:searchserver:SearchServer_5.4
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   SearchServer active: 1
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   SearchServer max idle: 1
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   SearchServer min idle: 0
> >21-Jan-10 22:03:25INFO: HomeFinder:   SearchServer properties file not
> >specified, using defaults
> >21-Jan-10 22:03:25INFO: AppConfig: Configuration settings successfully
> >loaded.
> >21-Jan-10 22:03:25   DEBUG: HomeFinder: Creating raw database
> connection...
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   Database driver:
> >com.microsoft.sqlserver.jdbc.SQLServerDriver
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   Database URL:
> >jdbc:microsoft:sqlserver://xxx:1433
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   Database user: xxx
> >21-Jan-10 22:03:25   DEBUG: HomeFinder:   Database password: 
> >21-Jan-10 22:03:25 * ERROR: kms.sql.SQLServer: Failed to create database
> >objects: No suitable driver
> >21-Jan-10 22:03:31   DEBUG: AppConfig:
> >kms.authentication.SystemConfigurationAuthenticator created.
> >
> >
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