Re: ARSPerl ars_Export problems

[Walters, Mark]

Thanks Thilo,

I've installed Perl 5.8.9 and recompiled/install 1.92 with the debugging 
printout.  When I run Dump_Setup.pl it manages to export a couple of forms 
before throwing a memory error.  It does this on several servers I have access 
to;

C:\dev\ARSperl\example>perl Dump_Setup.pl Demo ""
structItems.structItemList[i].type <1>
structItems.structItemList[i].name 
structItems.structItemList[i].type <1>
structItems.structItemList[i].name 

and then this pops up;

perl.exe - Application Erorr
The instruction at "0x77fcd7a9" referenced memory at "0x".  The memory 
could not be written.

I'm using Visual Studio .NET 2003 as my compiler.

Perhaps I'll use Solaris after all!

Mark


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff
Sent: 19 March 2010 15:30
To: arslist@ARSLIST.ORG
Subject: Re: ARSPerl ars_Export problems

To answer your question from the original post:
- I have it working (Perl 5.8.8, ARSperl 1.92, ARS 7.1)
- I tried once to compile it with Cygwin; in the end came to the 
conclusion that it wouldn't be possible, but I don't remember the reason 
why.

In the lines 2500, 2505 of ARS.xs (1.92) there are two printf calls for 
debugging purposes that you might uncomment, and then recompile and see 
if there's anything unusual in the output.


Regards,
Thilo


On 19.03.2010 16:08, Walters, Mark wrote:
> Yes, this is with the corrected version of the script.
>
> Mark
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff
> Sent: 19 March 2010 14:35
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSPerl ars_Export problems
>
> ars_Export is called incorrectly in line 65 of Dump_Setup.pl
> Rather than
>
> $val = ars_Export($c,"",$type,$name);
>
> the line should read:
>
> $val = ars_Export($c,"",&ARS::AR_VUI_TYPE_NONE,$type,$name);
>
> Do you still get the error with the corrected version?
>
>
> Regards,
> Thilo
>
>
>
>
> On 19.03.2010 15:01, Walters, Mark wrote:
>> **
>>
>> I'm trying to use the ars_Export call in ARSPerl but I can't get it to
>> work under Windows. Using ARSPerl 1.90/Solaris 10/Perl 5.8.4 the
>> example/Dump_Setup.pl script works fine. However, I've tried 1.90/Perl
>> 5.8.4 and 1.92 (pulled via cvs) with Perl 5.10 but neither work. Other
>> example scripts such as Dump_User work OK but I either get nothing back
>> at all when calling ars_Export or I get an errors such as;
>>
>> "perl.exe - Application Error The instruction at "0x77fcd3fe" referenced
>> memory "0x022006b5". The memory could not be "read"."
>>
>> Or
>>
>> D:\dev\ARSperl\example>perl Dump_Setup.pl Demo password
>>
>> Free to wrong pool 225cf0 not 10c0199 at Dump_Setup.pl line 66.
>>
>> Does anyone have this working under Windows and, if so, would you share
>> your perl/arsperl versions? Also has anyone been able to get ARSPerl
>> compiled under cygwin?
>>
>> Thanks
>>
>> Mark
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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Re: Approval Previews

[Pierson, Shawn]

This sounds very interesting.  Are you referring to the 7.5 version of the 
Approval Engine, or is it specific to Change Management 7.5.  I ask because I'm 
going to be running ITSM 7.0.3 on ARS 7.5

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Friday, March 19, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

**
In 7.5 approval server has the ability to preview beyond the current process 
that you are in. Approval server allows you to see these in either a table view 
or in a flowchart view.
New application command introduced vide 7.5 Approval server as below will allow 
you kick start previewing approvers even before an approval request has 
actually been kicked off.
This you can achieve by specifying the processes that you foresee being invoked 
as part of your real time request flow when firing the application command 
below.
Ensure that you pass the -o option as 1, if you intend to preview across more 
than one approval processes.
Needless to say specifying an adhoc type of approval process in the mix would 
not help, because adhoc type of process as the name suggests cannot visualize 
the approval chain upfront.

[rtfimage://]

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


[rtfimage://]
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M
Sent: Saturday, March 20, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approval Previews

Hi,

Does anyone use the approval preview functionality in the approval server for 
change management?   The concept sounds good since it allows a change manager 
to map out the approval plan for a change request based on the attributes but 
it seems to have a number of limitations:

- It doesn't preview required approvals unless you're in an approval stage
- When you are in an approval stage, it doesn't preview required approvals 
beyond the current approval stage.
- When using level approval processes, it doesn't preview required approvals 
beyond the current level of the current process

In essence, the function doesn't appear to be doing a look-ahead and only 
really tells the user what information is displayed on the approvers tab of the 
infrastructure change form.  Is there something that I'm missing?  I believe 
the system has been configured properly per the documentation.  The plugin 
loopback RPC socket has been configured and the approval processes (level) are 
configured to generate previews in real-time only.  I didn't see much when 
scrubbing the message boards.

Any input or suggestions on how to get the preview behavior described above 
would be appreciated.  How does everyone else deal with this (or is it a 
non-issue)?

Thanks,
Jeff

---
ARS 7.1 patch 6
ITSM 7.0.03 patch 9
Redhat Linux 4.6

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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ARS 7.1/MS SQL 2008 - Anyone?

[Kevin Murray]

Hi List,

 

We are trying to install AR 7.1 against a  MS SQL Server 2008 remote instance 
(both servers are Windows 2003), but we're encountering an issue whereby the 
remedy service will not start. Is anybody running ARS 7.1 against a MS SQL 
Server 2008 successfully? the OS is Windows 2003. This combo isn't explicitly 
listed in the compatibility matrix. Keen to hear if others have this specific 
configuration working, unfortunately upgrading to AR 7.5 isn't a runner at this 
time as the CS/SLA combo apps in-use aren't supported on same.

 

Kind Regards,

Kevin

 

 

 


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Re: ARS 7.1/MS SQL 2008 - Anyone?

[Pierson, Shawn]

I would try running 2008 in compatibility mode as SQL Server 2005 as a test, 
and once it works move it back to 2008 mode.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Murray
Sent: Monday, March 22, 2010 9:57 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1/MS SQL 2008 - Anyone?

**
Hi List,



We are trying to install AR 7.1 against a  MS SQL Server 2008 remote instance 
(both servers are Windows 2003), but we're encountering an issue whereby the 
remedy service will not start. Is anybody running ARS 7.1 against a MS SQL 
Server 2008 successfully? the OS is Windows 2003. This combo isn't explicitly 
listed in the compatibility matrix. Keen to hear if others have this specific 
configuration working, unfortunately upgrading to AR 7.5 isn't a runner at this 
time as the CS/SLA combo apps in-use aren't supported on same.



Kind Regards,

Kevin






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Re: ARS 7.1/MS SQL 2008 - Anyone?

[Robert Molenda]

While it's not in the list - I've run that many times in my virtual
environments - what is the error message your are getting when
starting ARS? Can you enable SQL Logging (or at least profiler on SQL)
and see what's happening?

On Mon, Mar 22, 2010 at 7:57 AM, Kevin Murray  wrote:
> **
> Hi List,
>
>
>
> We are trying to install AR 7.1 against a  MS SQL Server 2008 remote
> instance (both servers are Windows 2003), but we're encountering an issue
> whereby the remedy service will not start. Is anybody running ARS 7.1
> against a MS SQL Server 2008 successfully? the OS is Windows 2003. This
> combo isn't explicitly listed in the compatibility matrix. Keen to hear if
> others have this specific configuration working, unfortunately upgrading to
> AR 7.5 isn't a runner at this time as the CS/SLA combo apps in-use aren't
> supported on same.
>
>
>
> Kind Regards,
>
> Kevin
>
>
>
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_



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Service-now.com

[Sanford, Claire]

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info
as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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Re: Service-now.com

[Guillaume Rheault]

Your BMC Account manager should be able to provide you with a comparative 
analysis between both products

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info
as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

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Question on Threads

[Brittain, Mark]

Hi All

I have a question about threads. When I look in the admin tool I see List min 6 
max 20. When I look at the thread log I see there are 47 List Threads. The last 
started this morning. Should the max number in the admin tool be changed to a 
higher number?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Phone)
(315) 317.2897 (Cell)



  
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Re: ARS 7.1/MS SQL 2008 - Anyone?

[Tristan Roppel]

Hi

I have installed 7.1 on Windows 7.1, MS SQL 2208, Home Premium.
I had only problems with the installation of the MidTier 7.1,p4.
All other stuff worked perfectly with this OS.
But when i tried to install MidTier 7.1 p4, i got the problem, that
the JDK was not installed correctly (older version).
I solved this problem with the installion of midtier 7.0 and afterwards
the update of 7.1 p4.
This update worked perfectly on my laptop.

Hope, it works !

Tristan

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Re: Service-now.com

[Matt Worsdell]

Claire

I'm currently running a project implementing S-Now, replacing both a v7
and a v6 Remedy system, happy to provide you with a persobnal opinion off
list.

Matt


> Has anyone here ever investigated or had their management investigate
> switching from Remedy to Service-now.com?
>
> If so and you stayed with Remedy, please give me as much specific info
> as you can so I can guide my company in the "R"ight direction.
>
> Thank you very much!
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 713 448 6035
> claire.sanf...@memorialhermann.org
>
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Re: Service-now.com

[Larry Barnes]

Matt

I would be interested in what you have to say as well.

Larry
lbar...@thecreek.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Claire

I'm currently running a project implementing S-Now, replacing both a v7
and a v6 Remedy system, happy to provide you with a persobnal opinion
off list.

Matt


> Has anyone here ever investigated or had their management investigate 
> switching from Remedy to Service-now.com?
>
> If so and you stayed with Remedy, please give me as much specific info

> as you can so I can guide my company in the "R"ight direction.
>
> Thank you very much!
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 713 448 6035
> claire.sanf...@memorialhermann.org
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>


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Re: Taking out the garbage in ITSM 7.0

[strauss]

Migrating the NTE:Notifier Log was not entirely successful.  It would appear 
that in ITSM 7.0 it had an unlimited length field, Email Message Body 
(100827) that was 0 length, that in 7.6 is limited to a length of 3,964.  
Therefore, rrrchive failed to bring over 654 of my 577,462 records.  I don't 
see any practical way to get the records moved that were skipped either, at 
least not with rrrchive, and an export / import is problematic when the 654 
skipped records are randomly distributed between entry=NTL00027822  and 
entry=NTL00578616.  Yes, rrrchive logged all of the failures in a 5,237 
line long log file, but no, I don't want to have to query and report on each 
one of them.

That is probably the least of my worries, since I now know that I have 
notifications that include "Resolution" - a 0 length field - and will be trying 
to push that unlimited length field into an Email Message Body field which is 
now restricted to 3,964.  Unless the BMC programmers inserted code to truncate 
input into that field, I suspect that all we will get is a failure to create 
the notification record - the transaction will be rolled back and fail.

Has anyone else had to deal with this yet???

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, March 18, 2010 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0

**
Okay, then I DO need to migrate the 577,462 records in the NTE:Notifier Log 
over if I want the Incident (etc.) Audit Log forms to work properly.  I had 
already brought over 193,441 records from HPD:HelpDesk_AuditLogSystem, so that 
part of the Incident Audit Log is populated.  I have rrrchive chewing on it now.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, March 18, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0

**
I know there is an escalation on NTE:Notifier that will delete records 21 days 
after creation.

When you go to Incident/Change/...'s Audit Log and click on the Notification 
tab that table is displaying records from NTE:Notifier Log.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, March 18, 2010 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Taking out the garbage in ITSM 7.0
**
While migrating data at the table level from an ARS 7.1 - ITSM 7.0 system 
(cloned from current production) to an ARS 7.5 - ITSM 7.6 system I have noticed 
a fair amount of malingering data in the NTE subsystem, with transaction dates 
between 10/28/2008 and 2/25/2010 (when I took the snapshot of the production 
database).

NTE:SYS-Individual NT Control - 106 records
NTE:SYS-NT Process Control   - 107 records
SYS:Action  - 106 records

NTE:Notifier - 1,218 records (down from 12,666 at 
the time it was cloned on 2/25/2010; production has 22,937 today)

The records from the first three tables appear to be related.  All of the 
records in SYS:Action that correspond to records in the two NTE:SYS tables are 
flagged as Action either CHECKCMDBASSOC or INCREMENT_NUM_TIX.  Has anyone 
figured out how these records are _supposed_ to be purged, and any reason(s) 
why they might not have been?  How about the most appropriate way to delete 
them from the system?  I'm pretty sure they are transactional chaff that I 
don't want to migrate to my 7.6 application.  I wondered if they were artifacts 
of the many aremail service crashes we have been experiencing during the entire 
time (22 months) that we have had 7.1 in production, but the dates/times of the 
residual records do not match up with the dates/times of the areamail crash 
logs at all.  The vast majority of the failed transactions are either 
"HPD-INC-CustomerReceiptConfirmation" or "HPD-INC-CustomerResolutionNT" events, 
with a few "HPD-INC-AssigneeAssignment" thrown in for variety.  I don't plan to 
migrate any of the this data, especially since some of the tables were 
deprecated in 7.6 (NTE:SYS-Individual NT Control and NTE:SYS-Group NT Control 
were eliminated), but I would like to know why it was left behind.

The records in NTE:Notifier may not be a problem at all. The dates on the 1,218 
records in NTE:Notifier are all between the db clone date (2/25/2010) and 
3/2/2010 (and there are 416 outgoing emails created between the same dates 
sitting in AR System Email Messages - service is disabled on clone - these are 
all SLM escalations) so maybe this is just normal traffic that is getting 
purged at regular intervals.

Re: Approval Previews

[Gadgil, Abhijeet]

In approval server version 7.5 this functionality is available.
You should be able to use the application command below:
Pasting text instead of the snap that I sent which did not go through.

Generate-Multi-Process-Preview [-s formName] [-e requestID]
-l phase:processList; [-o {0|1}]
Creates a multi-process preview request for the associated application request.
Optionally, you might choose to create a single process preview request using 
the
Appropriate parameter. For more information, see "Multi-process preview" on
page 164.

Table C-8: Generate-Multi-Process-Preview command parameters
Parameter Description
-l The names of processes to include. If omitted, this command performs no
action. Multiple process names are separated by semicolons.
Optionally, you can include extra information as a prefix to a process name
separated by a colon (:). It could be anything related to the process that you
want to highlight. For example, in the case of BMC Remedy Change
Management applications, you can include "phase" information.
-o Indicates whether a single process (0) or multi-process (1) preview should be
generated. If omitted, its value defaults to 1.

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, March 22, 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

This sounds very interesting.  Are you referring to the 7.5 version of the 
Approval Engine, or is it specific to Change Management 7.5.  I ask because I'm 
going to be running ITSM 7.0.3 on ARS 7.5

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Friday, March 19, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

**
In 7.5 approval server has the ability to preview beyond the current process 
that you are in. Approval server allows you to see these in either a table view 
or in a flowchart view.
New application command introduced vide 7.5 Approval server as below will allow 
you kick start previewing approvers even before an approval request has 
actually been kicked off.
This you can achieve by specifying the processes that you foresee being invoked 
as part of your real time request flow when firing the application command 
below.
Ensure that you pass the -o option as 1, if you intend to preview across more 
than one approval processes.
Needless to say specifying an adhoc type of approval process in the mix would 
not help, because adhoc type of process as the name suggests cannot visualize 
the approval chain upfront.

[rtfimage://]

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


[rtfimage://]
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M
Sent: Saturday, March 20, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approval Previews

Hi,

Does anyone use the approval preview functionality in the approval server for 
change management?   The concept sounds good since it allows a change manager 
to map out the approval plan for a change request based on the attributes but 
it seems to have a number of limitations:

- It doesn't preview required approvals unless you're in an approval stage
- When you are in an approval stage, it doesn't preview required approvals 
beyond the current approval stage.
- When using level approval processes, it doesn't preview required approvals 
beyond the current level of the current process

In essence, the function doesn't appear to be doing a look-ahead and only 
really tells the user what information is displayed on the approvers tab of the 
infrastructure change form.  Is there something that I'm missing?  I believe 
the system has been configured properly per the documentation.  The plugin 
loopback RPC socket has been configured and the approval processes (level) are 
configured to generate previews in real-time only.  I didn't see much when 
scrubbing the message boards.

Any input or suggestions on how to get the preview behavior described above 
would be appreciated.  How does everyone else deal with this (or is it a 
non-issue)?

Thanks,
Jeff

---
ARS 7.1 patch 6
ITSM 7.0.03 patch 9
Redhat Linux 4.6

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Private and confidential as detailed 
here

Re: Service-now.com

[Sanford, Claire]

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in
the trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a
comparative analysis between both products

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Sanford, Claire
[claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info
as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


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Re: Service-now.com

[Mansur, Joanne]

Claire,

We had our investigation, we made our recommendation (to use Remedy ITSM)
The powers that be decided on Service-Now. :-(
If you want my personal opinion, contact me off-list.

Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-5985 (fax)
j.man...@neu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in
the trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a
comparative analysis between both products

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Sanford, Claire
[claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info
as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


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Re: Service-now.com

[Guillaume Rheault]

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak and strong 
points of Service-now.
At least you would have that, and you would not need to get that information...
I totally agree that it is better to get feedback from the soldiers on the 
field. 

Without knowing whether service-now is customizable or not, you can always make 
the argument that you **could** have a totally 100% vanilla Remedy ITSM 
implementation, which could be viewed and treated as a totally hermetic 
black-box.
However, I have never been in a project or heard of a customer that is totally 
100% OOTB, even though it is usually the mandate from management when 
implementing ITSM. So as you know, the fact that you can customize the Remedy 
applications is the greatest strength. 

The other very strong point is that the Remedy apps are open-source in a way, 
since you can take a look at the code. This is very handy, not just for 
customization, but to understand what the functionality is in the first place, 
since as you know the documentation can never be perfect. So all the arguments 
in favor of open-source applications do apply for Remedy apps. 

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in
the trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a
comparative analysis between both products

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Sanford, Claire
[claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info
as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


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Re: Question on Threads

[William Abdo]

Hi Mark,

Are you experiencing a performance (slow down) problem ?

Remember there are two types of threads (Fast and List) , each type is for a 
different purpose.

Are you seeing a combination of both? 

 

 

Keep in mind when playing with threads,  if you have too many, the server could 
die from out of memory conditions.

Too Few and the performance is poor.  Balance is the key.

 

Respectfully,

 

William Abdo

Verio - Boca Raton

Remedy Administration Group

561-912-2434

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, March 22, 2010 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Question on Threads

 

** 

Hi All 

 

I have a question about threads. When I look in the admin tool I see List min 6 
max 20. When I look at the thread log I see there are 47 List Threads. The last 
started this morning. Should the max number in the admin tool be changed to a 
higher number?

 

Thanks

Mark

 


Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5335 (Phone)

(315) 317.2897 (Cell) 

 

 

    

This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Re: Service-now.com

[Tammineni, Dasa]

dasa.tammin...@citi.com
636-261-2583

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Claire

I'm currently running a project implementing S-Now, replacing both a v7 and a 
v6 Remedy system, happy to provide you with a persobnal opinion off list.

Matt


> Has anyone here ever investigated or had their management investigate
> switching from Remedy to Service-now.com?
>
> If so and you stayed with Remedy, please give me as much specific info
> as you can so I can guide my company in the "R"ight direction.
>
> Thank you very much!
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 713 448 6035
> claire.sanf...@memorialhermann.org
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>

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Re: Service-now.com

[Bing]

Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities, and more.

To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.

Better question is, are you prepared to forgo software license ownership and
embrace SaaS?  Perhaps you should be.  IT is supposed to provide business
services, not collect and manage company assets.

Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach.  If you don't already have a Service-Now
contact, here's the gentleman I started with:

 Tyson Ricks
 Inside Sales - West
 858-345-1926
 tyson.ri...@service-now.com

Tell him Bing sent you.

Disclaimer: Not saying Service-Now or any other SaaS solution is better or
worse than Remedy.  Only suggesting you should get ALL the facts and perform
an apples-to-apples due diligence process, before making such a major
decision.

-- Bing

Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak and
strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers on the
field. 

Without knowing whether service-now is customizable or not, you can always
make the argument that you **could** have a totally 100% vanilla Remedy ITSM
implementation, which could be viewed and treated as a totally hermetic
black-box.
However, I have never been in a project or heard of a customer that is
totally 100% OOTB, even though it is usually the mandate from management
when implementing ITSM. So as you know, the fact that you can customize the
Remedy applications is the greatest strength. 

The other very strong point is that the Remedy apps are open-source in a
way, since you can take a look at the code. This is very handy, not just for
customization, but to understand what the functionality is in the first
place, since as you know the documentation can never be perfect. So all the
arguments in favor of open-source applications do apply for Remedy apps. 

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in the
trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a comparative
analysis between both products

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info as
you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


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Lost/Stolen CI Items

[Robert Thomas]

ARSlist,

My customer would like to add another status attribute to the CI form for
lost/stolen items.  I am reluctant to be adding another status.  We will
be upgrading the ARS 7.5/7.6 in the near future.

How every one handling is lost/stolen CI's Items for your customers?

Positive or negative inputs are more then welcome!

Thanks for your Advance,

Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone
469.865.5645|

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Re: Service-now.com

[Guillaume Rheault]

Hey Bing,

concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Bing [b...@itm3.com]
Sent: Monday, March 22, 2010 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities, and more.

To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.

Better question is, are you prepared to forgo software license ownership and
embrace SaaS?  Perhaps you should be.  IT is supposed to provide business
services, not collect and manage company assets.

Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach.  If you don't already have a Service-Now
contact, here's the gentleman I started with:

 Tyson Ricks
 Inside Sales - West
 858-345-1926
 tyson.ri...@service-now.com

Tell him Bing sent you.

Disclaimer: Not saying Service-Now or any other SaaS solution is better or
worse than Remedy.  Only suggesting you should get ALL the facts and perform
an apples-to-apples due diligence process, before making such a major
decision.

-- Bing

Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak and
strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers on the
field.

Without knowing whether service-now is customizable or not, you can always
make the argument that you **could** have a totally 100% vanilla Remedy ITSM
implementation, which could be viewed and treated as a totally hermetic
black-box.
However, I have never been in a project or heard of a customer that is
totally 100% OOTB, even though it is usually the mandate from management
when implementing ITSM. So as you know, the fact that you can customize the
Remedy applications is the greatest strength.

The other very strong point is that the Remedy apps are open-source in a
way, since you can take a look at the code. This is very handy, not just for
customization, but to understand what the functionality is in the first
place, since as you know the documentation can never be perfect. So all the
arguments in favor of open-source applications do apply for Remedy apps.

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in the
trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a comparative
analysis between both products

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info as
you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


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Re: Service-now.com

[Matt Worsdell]

JavaScript predominantly although it has it's own graphical workflow  
interface.


Sent from my iPhone


On 22 Mar 2010, at 18:06, Guillaume Rheault  wrote:


Hey Bing,

concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?

Guillaume


From: Action Request System discussion list(ARSList)  
[arsl...@arslist.org] on behalf of Bing [b...@itm3.com]

Sent: Monday, March 22, 2010 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities,  
and more.


To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.

Better question is, are you prepared to forgo software license  
ownership and
embrace SaaS?  Perhaps you should be.  IT is supposed to provide  
business

services, not collect and manage company assets.

Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach.  If you don't already have a Service-Now
contact, here's the gentleman I started with:

Tyson Ricks
Inside Sales - West
858-345-1926
tyson.ri...@service-now.com

Tell him Bing sent you.

Disclaimer: Not saying Service-Now or any other SaaS solution is  
better or
worse than Remedy.  Only suggesting you should get ALL the facts and  
perform

an apples-to-apples due diligence process, before making such a major
decision.

-- Bing

Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak  
and

strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers  
on the

field.

Without knowing whether service-now is customizable or not, you can  
always
make the argument that you **could** have a totally 100% vanilla  
Remedy ITSM
implementation, which could be viewed and treated as a totally  
hermetic

black-box.
However, I have never been in a project or heard of a customer that is
totally 100% OOTB, even though it is usually the mandate from  
management
when implementing ITSM. So as you know, the fact that you can  
customize the

Remedy applications is the greatest strength.

The other very strong point is that the Remedy apps are open-source  
in a
way, since you can take a look at the code. This is very handy, not  
just for
customization, but to understand what the functionality is in the  
first
place, since as you know the documentation can never be perfect. So  
all the
arguments in favor of open-source applications do apply for Remedy  
apps.


Guillaume


From: Action Request System discussion list(ARSList)  
[arsl...@arslist.org]

on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis  
between
both products, what I am looking for is info from the "remedy people  
in the

trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a  
comparative

analysis between both products

Guillaume


From: Action Request System discussion list(ARSList)  
[arsl...@arslist.org]

on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific  
info as

you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org






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Re: Lost/Stolen CI Items

[Lammey, Peter A.]

I literally just performed a release this morning and added "Lost" and "Stolen" 
to the Base Element class.
For a while we tried to see if the help desk would use "Transferred" for these 
types of situations but that was not going to work.

The other option you might pursue is adding Status Reasons for a Status of 
"Transferred" or "Disposed" possibly,

I did not determine what the effort was for that.  It might involve 
configuration that may not be lost as part of an upgrade.


Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Thomas
Sent: Monday, March 22, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Lost/Stolen CI Items

**

ARSlist,

My customer would like to add another status attribute to the CI form for 
lost/stolen items.  I am reluctant to be adding another status.  We will be 
upgrading the ARS 7.5/7.6 in the near future.

How every one handling is lost/stolen CI's Items for your customers?

Positive or negative inputs are more then welcome!

Thanks for your Advance,

Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645|

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

Please consider the environment before printing this e-mail.

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Re: Lost/Stolen CI Items

[Bing]

Consider adding the extra status.  
 
Lost or stolen assets behave differently than any other asset class.  If
insured, the lost or stolen asset is converted into a cash settlement,
either for a direct replacement or for another purpose.  (Think of it as a
"forced sale")  Your CFO and insurance carrier will definitely want to track
these items, especially if there's a pattern.  If not insured, it's a unique
type of deduction (which your CFO will also want to track separately).  
 
Your risk management team will also want to track all lost/stolen laptops
and storage devices, whether insured or not.
 
-- Bing
 
Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Thomas
Sent: Monday, March 22, 2010 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Lost/Stolen CI Items


** 

ARSlist,

My customer would like to add another status attribute to the CI form for
lost/stolen items.  I am reluctant to be adding another status.  We will be
upgrading the ARS 7.5/7.6 in the near future.

How every one handling is lost/stolen CI's Items for your customers?

Positive or negative inputs are more then welcome!

Thanks for your Advance,

Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone
469.865.5645|


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Service-now.com

[Bing]

Service-Now is primarily written in Java -- not JavaScript.

-- Bing

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

JavaScript predominantly although it has it's own graphical workflow
interface.

Sent from my iPhone


On 22 Mar 2010, at 18:06, Guillaume Rheault  wrote:

> Hey Bing,
>
> concerned quelled! :-)
> So what programming language(s) is Service-Now is developed with?
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) 
> [arsl...@arslist.org] on behalf of Bing [b...@itm3.com]
> Sent: Monday, March 22, 2010 1:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
> Have worked with Service-Now and found it to be a perfectly viable 
> software-as-a-service (SaaS) solution for service desk activities, and 
> more.
>
> To quell Guillaume's concern . . . yes, Service-Now is definitely 
> customizable.
>
> Better question is, are you prepared to forgo software license 
> ownership and embrace SaaS?  Perhaps you should be.  IT is supposed to 
> provide business services, not collect and manage company assets.
>
> Suggest you speak with BMC Remedy and Service-Now to hear a balanced 
> argument for each approach.  If you don't already have a Service-Now 
> contact, here's the gentleman I started with:
>
> Tyson Ricks
> Inside Sales - West
> 858-345-1926
> tyson.ri...@service-now.com
>
> Tell him Bing sent you.
>
> Disclaimer: Not saying Service-Now or any other SaaS solution is 
> better or worse than Remedy.  Only suggesting you should get ALL the 
> facts and perform an apples-to-apples due diligence process, before 
> making such a major decision.
>
> -- Bing
>
> Bradford Bingel ("Bing")
> b...@itm3.com (email)
> 925-260-6394 (mobile)
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Monday, March 22, 2010 10:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
> Hi Claire,
>
> I guess what I was trying to say, is that BMC can give you the weak 
> and strong points of Service-now.
> At least you would have that, and you would not need to get that 
> information...
> I totally agree that it is better to get feedback from the soldiers on 
> the field.
>
> Without knowing whether service-now is customizable or not, you can 
> always make the argument that you **could** have a totally 100% 
> vanilla Remedy ITSM implementation, which could be viewed and treated 
> as a totally hermetic black-box.
> However, I have never been in a project or heard of a customer that is 
> totally 100% OOTB, even though it is usually the mandate from 
> management when implementing ITSM. So as you know, the fact that you 
> can customize the Remedy applications is the greatest strength.
>
> The other very strong point is that the Remedy apps are open-source in 
> a way, since you can take a look at the code. This is very handy, not 
> just for customization, but to understand what the functionality is in 
> the first place, since as you know the documentation can never be 
> perfect. So all the arguments in favor of open-source applications do 
> apply for Remedy apps.
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) 
> [arsl...@arslist.org] on behalf of Sanford, Claire 
> [claire.sanf...@memorialhermann.org]
> Sent: Monday, March 22, 2010 1:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
> Guillaume
>
> I know my BMC account manager can give me a comparative analysis 
> between both products, what I am looking for is info from the "remedy 
> people in the trenches" perspective.
>
> I personally would prefer to stay with Remedy.
>
> Claire
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Monday, March 22, 2010 10:37 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
> Your BMC Account manager should be able to provide you with a 
> comparative analysis between both products
>
> Guillaume
>
> 
> From: Action Request System discussion list(ARSList) 
> [arsl...@arslist.org] on behalf of Sanford, Claire 
> [claire.sanf...@memorialhermann.org]
> Sent: Monday, March 22, 2010 11:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Service-now.com
>
> Has anyone here ever investigated or had their management investigate 
> switching from Remedy to Service-now.com?
>
> If so and you stayed with Remedy, please give me as much specific info 
> as you can so I can guide my company in the "R"ight direction.
>
> Thank you very much!
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> Phone: 71

Re: Service-now.com

[Matt Worsdell]

The tool itself yes, I was referring to customisations.

Sent from my iPhone


On 22 Mar 2010, at 18:35, Bing  wrote:


Service-Now is primarily written in Java -- not JavaScript.

-- Bing

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

JavaScript predominantly although it has it's own graphical workflow
interface.

Sent from my iPhone


On 22 Mar 2010, at 18:06, Guillaume Rheault   
wrote:



Hey Bing,

concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Bing [b...@itm3.com]
Sent: Monday, March 22, 2010 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities,  
and

more.

To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.

Better question is, are you prepared to forgo software license
ownership and embrace SaaS?  Perhaps you should be.  IT is supposed  
to

provide business services, not collect and manage company assets.

Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach.  If you don't already have a Service-Now
contact, here's the gentleman I started with:

   Tyson Ricks
   Inside Sales - West
   858-345-1926
   tyson.ri...@service-now.com

Tell him Bing sent you.

Disclaimer: Not saying Service-Now or any other SaaS solution is
better or worse than Remedy.  Only suggesting you should get ALL the
facts and perform an apples-to-apples due diligence process, before
making such a major decision.

-- Bing

Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak
and strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers  
on

the field.

Without knowing whether service-now is customizable or not, you can
always make the argument that you **could** have a totally 100%
vanilla Remedy ITSM implementation, which could be viewed and treated
as a totally hermetic black-box.
However, I have never been in a project or heard of a customer that  
is

totally 100% OOTB, even though it is usually the mandate from
management when implementing ITSM. So as you know, the fact that you
can customize the Remedy applications is the greatest strength.

The other very strong point is that the Remedy apps are open-source  
in

a way, since you can take a look at the code. This is very handy, not
just for customization, but to understand what the functionality is  
in

the first place, since as you know the documentation can never be
perfect. So all the arguments in favor of open-source applications do
apply for Remedy apps.

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Sanford, Claire
[claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis
between both products, what I am looking for is info from the "remedy
people in the trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a
comparative analysis between both products

Guillaume


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Sanford, Claire
[claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific  
info

as you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org

__




__

Re: Service-now.com

[Guillaume Rheault]

good information, thanks to both of you for the replies

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Matt Worsdell [m...@worsy.co.uk]
Sent: Monday, March 22, 2010 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

The tool itself yes, I was referring to customisations.

Sent from my iPhone


On 22 Mar 2010, at 18:35, Bing  wrote:

> Service-Now is primarily written in Java -- not JavaScript.
>
> -- Bing
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, March 22, 2010 11:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
> JavaScript predominantly although it has it's own graphical workflow
> interface.
>
> Sent from my iPhone
>
>
> On 22 Mar 2010, at 18:06, Guillaume Rheault 
> wrote:
>
>> Hey Bing,
>>
>> concerned quelled! :-)
>> So what programming language(s) is Service-Now is developed with?
>>
>> Guillaume
>>
>> 
>> From: Action Request System discussion list(ARSList)
>> [arsl...@arslist.org] on behalf of Bing [b...@itm3.com]
>> Sent: Monday, March 22, 2010 1:53 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> Have worked with Service-Now and found it to be a perfectly viable
>> software-as-a-service (SaaS) solution for service desk activities,
>> and
>> more.
>>
>> To quell Guillaume's concern . . . yes, Service-Now is definitely
>> customizable.
>>
>> Better question is, are you prepared to forgo software license
>> ownership and embrace SaaS?  Perhaps you should be.  IT is supposed
>> to
>> provide business services, not collect and manage company assets.
>>
>> Suggest you speak with BMC Remedy and Service-Now to hear a balanced
>> argument for each approach.  If you don't already have a Service-Now
>> contact, here's the gentleman I started with:
>>
>>Tyson Ricks
>>Inside Sales - West
>>858-345-1926
>>tyson.ri...@service-now.com
>>
>> Tell him Bing sent you.
>>
>> Disclaimer: Not saying Service-Now or any other SaaS solution is
>> better or worse than Remedy.  Only suggesting you should get ALL the
>> facts and perform an apples-to-apples due diligence process, before
>> making such a major decision.
>>
>> -- Bing
>>
>> Bradford Bingel ("Bing")
>> b...@itm3.com (email)
>> 925-260-6394 (mobile)
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>> Sent: Monday, March 22, 2010 10:15 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> Hi Claire,
>>
>> I guess what I was trying to say, is that BMC can give you the weak
>> and strong points of Service-now.
>> At least you would have that, and you would not need to get that
>> information...
>> I totally agree that it is better to get feedback from the soldiers
>> on
>> the field.
>>
>> Without knowing whether service-now is customizable or not, you can
>> always make the argument that you **could** have a totally 100%
>> vanilla Remedy ITSM implementation, which could be viewed and treated
>> as a totally hermetic black-box.
>> However, I have never been in a project or heard of a customer that
>> is
>> totally 100% OOTB, even though it is usually the mandate from
>> management when implementing ITSM. So as you know, the fact that you
>> can customize the Remedy applications is the greatest strength.
>>
>> The other very strong point is that the Remedy apps are open-source
>> in
>> a way, since you can take a look at the code. This is very handy, not
>> just for customization, but to understand what the functionality is
>> in
>> the first place, since as you know the documentation can never be
>> perfect. So all the arguments in favor of open-source applications do
>> apply for Remedy apps.
>>
>> Guillaume
>>
>> 
>> From: Action Request System discussion list(ARSList)
>> [arsl...@arslist.org] on behalf of Sanford, Claire
>> [claire.sanf...@memorialhermann.org]
>> Sent: Monday, March 22, 2010 1:00 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> Guillaume
>>
>> I know my BMC account manager can give me a comparative analysis
>> between both products, what I am looking for is info from the "remedy
>> people in the trenches" perspective.
>>
>> I personally would prefer to stay with Remedy.
>>
>> Claire
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>> Sent: Monday, March 22, 2010 10:37 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> Your BMC Account manager should be able to provide you with a
>> comparative analysis between both products
>>
>> Guillaume
>>
>> 
>> From: Action Request System discussion list(ARSList)

Help

[patcaldwell]

Good Afternoon,

I apologize in advance for using this forum, but I came across some of your
posts on Nabble and I need all the help I can get.  I am a Technical
Recruiter in Washington D.C. and my client is supporting a Remedy
implementation at the Pentagon.  We have a need on this contract for a
senior level Remedy Developer with a Secret clearance and a strong knowledge
of Remedy ARS 7.x.

Please let me know if any of you might be interested in hearing more about
this opportunity, or if you are not currently in the market, please do me a
favor and think of anyone you have worked with before that I could reach out
to.  As you know, good Remedy Developers don't grow on trees, so any help
you can provide would be greatly appreciated.

Thank you for your time and your help!  Again, sorry for the inconvenience.

Respectfully,


-Patrick
-- 
View this message in context: 
http://old.nabble.com/Help-tp27990216p27990216.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Service-now.com

[Easter, David]

One other comment - be sure that you include a conversation about the BMC 
Remedy On Demand (SaaS) solution when you contact your BMC Remedy 
representative.  You may not have to choose between Remedy and SaaS, in other 
words.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Bing
Sent: Monday, March 22, 2010 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Have worked with Service-Now and found it to be a perfectly viable
software-as-a-service (SaaS) solution for service desk activities, and more.

To quell Guillaume's concern . . . yes, Service-Now is definitely
customizable.

Better question is, are you prepared to forgo software license ownership and
embrace SaaS?  Perhaps you should be.  IT is supposed to provide business
services, not collect and manage company assets.

Suggest you speak with BMC Remedy and Service-Now to hear a balanced
argument for each approach.  If you don't already have a Service-Now
contact, here's the gentleman I started with:

 Tyson Ricks
 Inside Sales - West
 858-345-1926
 tyson.ri...@service-now.com

Tell him Bing sent you.

Disclaimer: Not saying Service-Now or any other SaaS solution is better or
worse than Remedy.  Only suggesting you should get ALL the facts and perform
an apples-to-apples due diligence process, before making such a major
decision.

-- Bing

Bradford Bingel ("Bing")
b...@itm3.com (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Hi Claire,

I guess what I was trying to say, is that BMC can give you the weak and
strong points of Service-now.
At least you would have that, and you would not need to get that
information...
I totally agree that it is better to get feedback from the soldiers on the
field. 

Without knowing whether service-now is customizable or not, you can always
make the argument that you **could** have a totally 100% vanilla Remedy ITSM
implementation, which could be viewed and treated as a totally hermetic
black-box.
However, I have never been in a project or heard of a customer that is
totally 100% OOTB, even though it is usually the mandate from management
when implementing ITSM. So as you know, the fact that you can customize the
Remedy applications is the greatest strength. 

The other very strong point is that the Remedy apps are open-source in a
way, since you can take a look at the code. This is very handy, not just for
customization, but to understand what the functionality is in the first
place, since as you know the documentation can never be perfect. So all the
arguments in favor of open-source applications do apply for Remedy apps. 

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Guillaume

I know my BMC account manager can give me a comparative analysis between
both products, what I am looking for is info from the "remedy people in the
trenches" perspective.

I personally would prefer to stay with Remedy.

Claire

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, March 22, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

Your BMC Account manager should be able to provide you with a comparative
analysis between both products

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Sanford, Claire [claire.sanf...@memorialhermann.org]
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Service-now.com

Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?

If so and you stayed with Remedy, please give me as much specific info as
you can so I can guide my company in the "R"ight direction.

Thank you very much!

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org


___
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www.wwrug.com ARSlist: 

Re: Help

[LJ Longwing]

Patrick,
We are happy to get Job postings in this Forum...so no problems.  As much
information as you can give about the position to the list will solicit more
responses.  Duration, salary , education, etc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patcaldwell
Sent: Monday, March 22, 2010 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Help

Good Afternoon,

I apologize in advance for using this forum, but I came across some of your
posts on Nabble and I need all the help I can get.  I am a Technical
Recruiter in Washington D.C. and my client is supporting a Remedy
implementation at the Pentagon.  We have a need on this contract for a
senior level Remedy Developer with a Secret clearance and a strong knowledge
of Remedy ARS 7.x.

Please let me know if any of you might be interested in hearing more about
this opportunity, or if you are not currently in the market, please do me a
favor and think of anyone you have worked with before that I could reach out
to.  As you know, good Remedy Developers don't grow on trees, so any help
you can provide would be greatly appreciated.

Thank you for your time and your help!  Again, sorry for the inconvenience.

Respectfully,


-Patrick
--
View this message in context:
http://old.nabble.com/Help-tp27990216p27990216.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


___
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___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Service-now.com

[Robert Molenda]

Just went to Service-now admin training as a partner - it is very
impressive - highly customizable - and very "clicky" to administer -
however with that said - so is Remedy in the Developer Studio / Admin
Tools. And being a single-web-based-tool - no need for separate tools
to develop / use.

Yes we are beginning to see major ground-shift in many customers
changing from BMC to Service-Now due to the facts that:
* TCO - and Licensing Model - plus SAAS cuts TCO as well - base
contracts contain DEV-TEST-PROD without "enterprise level" contracts -
all MODULES are available in the "base contract" as well!
* Desire to stay OOB - never occurs in Reality - regardless of the product
* BMC ITSM product is quite huge in the aspects and 'feature richness'
but adds to the deployment complexity / end-user training /
maintenance costs long term.
* KISS - is Service-Now - and it's ITIL Certified in 11 modules (3 remaining)

Now with that said my **PERSONAL** feelings are that:
* Service Now applications are a bit "light" compared to BMC ITSM -
however how many customers use __ALL__ of the fields / functionality
in BMC ITSM?
* Both "Core Systems" (Forget ITSM at this point) - are easy to
develop on, build workflows on, control UI Events, Groups, Roles, etc.
* However Service-Now wins on the fact that
1). Single tool (web interface) to build / customize / use
2). No differences in client types (Thick / Thin)
3). Client Rich Features - such as "right click to report", quick
exports to xyz format, print ticket to Word/PDF/xxx (without needing a
report!)
4). Visualization of objects (CMDB) and Approval Process Builder /
Approval Process Life Cycle are quite impressive and respond much
faster than BMC ITSM
5). ...

So while I might slowly become a Service-Now convert - I do realize that:
* 11+ Years experience in Remedy ARS and Applications (since version
3) is highly still valuable
* Service-Now is becoming a High-Demand Trend which means it is
foolish to NOT expand my skill-sets
* having Service-Now AND Remedy ARS AND BMC ITSM experience in "real
world" experiences is a valuable commodity
* Customers will continue to require customizations / enhancements to
EITHER product - and last time I checked I still need to pay the bills
:)

If in doubt - go check their website - they have weekly live-demos,
and actually a 'demo system' that is available for you to play-in,
including as "admin" so you can develop. (they do refresh the system
every night back to OOB)

And you can check out their own words on the topic as well:
http://www.service-now.com/relief-package-remedy/remedy-facts/

HTH - and feel free to ask questions offline/online about this...
Robert Molenda

On Mon, Mar 22, 2010 at 11:38 AM, Matt Worsdell  wrote:
> The tool itself yes, I was referring to customisations.
>
> Sent from my iPhone
>
>
> On 22 Mar 2010, at 18:35, Bing  wrote:
>
>> Service-Now is primarily written in Java -- not JavaScript.
>>
>> -- Bing
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
>> Sent: Monday, March 22, 2010 11:14 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> JavaScript predominantly although it has it's own graphical workflow
>> interface.
>>
>> Sent from my iPhone
>>
>>
>> On 22 Mar 2010, at 18:06, Guillaume Rheault  wrote:
>>
>>> Hey Bing,
>>>
>>> concerned quelled! :-)
>>> So what programming language(s) is Service-Now is developed with?
>>>
>>> Guillaume
>>>
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [arsl...@arslist.org] on behalf of Bing [b...@itm3.com]
>>> Sent: Monday, March 22, 2010 1:53 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Service-now.com
>>>
>>> Have worked with Service-Now and found it to be a perfectly viable
>>> software-as-a-service (SaaS) solution for service desk activities, and
>>> more.
>>>
>>> To quell Guillaume's concern . . . yes, Service-Now is definitely
>>> customizable.
>>>
>>> Better question is, are you prepared to forgo software license
>>> ownership and embrace SaaS?  Perhaps you should be.  IT is supposed to
>>> provide business services, not collect and manage company assets.
>>>
>>> Suggest you speak with BMC Remedy and Service-Now to hear a balanced
>>> argument for each approach.  If you don't already have a Service-Now
>>> contact, here's the gentleman I started with:
>>>
>>>   Tyson Ricks
>>>   Inside Sales - West
>>>   858-345-1926
>>>   tyson.ri...@service-now.com
>>>
>>> Tell him Bing sent you.
>>>
>>> Disclaimer: Not saying Service-Now or any other SaaS solution is
>>> better or worse than Remedy.  Only suggesting you should get ALL the
>>> facts and perform an apples-to-apples due diligence process, before
>>> making such a major decision.
>>>
>>> -- Bing
>>>
>>> Bradford Bingel ("Bing")
>>> b...@itm3.com (email)
>>> 925-260-6394 (mobile)
>>>
>>>
>>> -Original Message-
>>> From: Action Request Syst

Re: Lost/Stolen CI Items

[Pierson, Shawn]

A suggestion from the ARSList a while back that I really liked was to set up a 
new location called “Lost/Stolen” that you can move things to and set the 
status to Disposed.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Thomas
Sent: Monday, March 22, 2010 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Lost/Stolen CI Items

**

ARSlist,

My customer would like to add another status attribute to the CI form for 
lost/stolen items.  I am reluctant to be adding another status.  We will be 
upgrading the ARS 7.5/7.6 in the near future.

How every one handling is lost/stolen CI's Items for your customers?

Positive or negative inputs are more then welcome!

Thanks for your Advance,

Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645|
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Job

[patcaldwell]

LJ,
Great.  I didn't know how a posting would be accepted here.

To give a brief summary of the position, we need someone to be a Remedy
Developer for the Incident Mgmt, Change Mgmt, and Asset Mgmt modules and
ITSM CMDB in Remedy ARS 7.  We can structure the position as a permanent,
W2, or C2C contractor, depending on the candidates' preference.  As for
duration, the contract we have at the Pentagon is in it's second option year
and has over 2 years left on it.  Education is not overly emphasized, but
minimum 3-5 years in Remedy Development is preferred.  The salary we are
targeting is approx. $120-125k, but $130k may be possible for a rock star. 
Hourly rate around $60/hr, depending on W2 or C2C.  Minimum active Secret
clearance is required, but we can hold Top Secret as well.

If you have other questions, please let me know. Thanks,

-Patrick



LJ LongWing (Head) wrote:
> 
> Patrick,
> We are happy to get Job postings in this Forum...so no problems.  As much
> information as you can give about the position to the list will solicit
> more
> responses.  Duration, salary , education, etc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of patcaldwell
> Sent: Monday, March 22, 2010 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Help
> 
> Good Afternoon,
> 
> I apologize in advance for using this forum, but I came across some of
> your
> posts on Nabble and I need all the help I can get.  I am a Technical
> Recruiter in Washington D.C. and my client is supporting a Remedy
> implementation at the Pentagon.  We have a need on this contract for a
> senior level Remedy Developer with a Secret clearance and a strong
> knowledge
> of Remedy ARS 7.x.
> 
> Please let me know if any of you might be interested in hearing more about
> this opportunity, or if you are not currently in the market, please do me
> a
> favor and think of anyone you have worked with before that I could reach
> out
> to.  As you know, good Remedy Developers don't grow on trees, so any help
> you can provide would be greatly appreciated.
> 
> Thank you for your time and your help!  Again, sorry for the
> inconvenience.
> 
> Respectfully,
> 
> 
> -Patrick
> --
> View this message in context:
> http://old.nabble.com/Help-tp27990216p27990216.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
> ___
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> 
> ___
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> 

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Re: Help

[patcaldwell]

LJ,

I was just told that when I post, I should have "Job" in the subject line. 
Should I re-post my original message, or does it even matter?

-Patrick


LJ LongWing (Head) wrote:
> 
> Patrick,
> We are happy to get Job postings in this Forum...so no problems.  As much
> information as you can give about the position to the list will solicit
> more
> responses.  Duration, salary , education, etc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of patcaldwell
> Sent: Monday, March 22, 2010 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Help
> 
> Good Afternoon,
> 
> I apologize in advance for using this forum, but I came across some of
> your
> posts on Nabble and I need all the help I can get.  I am a Technical
> Recruiter in Washington D.C. and my client is supporting a Remedy
> implementation at the Pentagon.  We have a need on this contract for a
> senior level Remedy Developer with a Secret clearance and a strong
> knowledge
> of Remedy ARS 7.x.
> 
> Please let me know if any of you might be interested in hearing more about
> this opportunity, or if you are not currently in the market, please do me
> a
> favor and think of anyone you have worked with before that I could reach
> out
> to.  As you know, good Remedy Developers don't grow on trees, so any help
> you can provide would be greatly appreciated.
> 
> Thank you for your time and your help!  Again, sorry for the
> inconvenience.
> 
> Respectfully,
> 
> 
> -Patrick
> --
> View this message in context:
> http://old.nabble.com/Help-tp27990216p27990216.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
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> 
> ___
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> 

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Re: Help

[LJ Longwing]

Not this time, but any others you have, definitely :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patcaldwell
Sent: Monday, March 22, 2010 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help

LJ,

I was just told that when I post, I should have "Job" in the subject line. 
Should I re-post my original message, or does it even matter?

-Patrick


LJ LongWing (Head) wrote:
> 
> Patrick,
> We are happy to get Job postings in this Forum...so no problems.  As 
> much information as you can give about the position to the list will 
> solicit more responses.  Duration, salary , education, etc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of patcaldwell
> Sent: Monday, March 22, 2010 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Help
> 
> Good Afternoon,
> 
> I apologize in advance for using this forum, but I came across some of 
> your posts on Nabble and I need all the help I can get.  I am a 
> Technical Recruiter in Washington D.C. and my client is supporting a 
> Remedy implementation at the Pentagon.  We have a need on this 
> contract for a senior level Remedy Developer with a Secret clearance 
> and a strong knowledge of Remedy ARS 7.x.
> 
> Please let me know if any of you might be interested in hearing more 
> about this opportunity, or if you are not currently in the market, 
> please do me a favor and think of anyone you have worked with before 
> that I could reach out to.  As you know, good Remedy Developers don't 
> grow on trees, so any help you can provide would be greatly 
> appreciated.
> 
> Thank you for your time and your help!  Again, sorry for the 
> inconvenience.
> 
> Respectfully,
> 
> 
> -Patrick
> --
> View this message in context:
> http://old.nabble.com/Help-tp27990216p27990216.html
> Sent from the ARS (Action Request System) mailing list archive at 
> Nabble.com.
> 
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend 
> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

--
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Nabble.com.


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Re: Help

[LJ Longwing]

Actually...on second thought...probably wouldn't hurtwhile I personally
read all mails that come across...some people sort/filter the mails that
come through...so I guess if you re-posted it with a proper subject and
outline everything it wouldn't be a bad idea. 

-Original Message-
From: LJ Longwing [mailto:lj.longw...@gmail.com] 
Sent: Monday, March 22, 2010 2:34 PM
To: arslist@ARSLIST.ORG
Subject: RE: Help

Not this time, but any others you have, definitely :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patcaldwell
Sent: Monday, March 22, 2010 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help

LJ,

I was just told that when I post, I should have "Job" in the subject line. 
Should I re-post my original message, or does it even matter?

-Patrick


LJ LongWing (Head) wrote:
> 
> Patrick,
> We are happy to get Job postings in this Forum...so no problems.  As 
> much information as you can give about the position to the list will 
> solicit more responses.  Duration, salary , education, etc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of patcaldwell
> Sent: Monday, March 22, 2010 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Help
> 
> Good Afternoon,
> 
> I apologize in advance for using this forum, but I came across some of 
> your posts on Nabble and I need all the help I can get.  I am a 
> Technical Recruiter in Washington D.C. and my client is supporting a 
> Remedy implementation at the Pentagon.  We have a need on this 
> contract for a senior level Remedy Developer with a Secret clearance 
> and a strong knowledge of Remedy ARS 7.x.
> 
> Please let me know if any of you might be interested in hearing more 
> about this opportunity, or if you are not currently in the market, 
> please do me a favor and think of anyone you have worked with before 
> that I could reach out to.  As you know, good Remedy Developers don't 
> grow on trees, so any help you can provide would be greatly 
> appreciated.
> 
> Thank you for your time and your help!  Again, sorry for the 
> inconvenience.
> 
> Respectfully,
> 
> 
> -Patrick
> --
> View this message in context:
> http://old.nabble.com/Help-tp27990216p27990216.html
> Sent from the ARS (Action Request System) mailing list archive at 
> Nabble.com.
> 
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend 
> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
> 

--
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Nabble.com.


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Job

[Pat Caldwell]

Good Afternoon, 

I am a Technical Recruiter in Washington D.C. and one of my clients is
supporting a Remedy 
implementation at the Pentagon.  We have a need on this contract for a
senior-level Remedy Developer with a Secret clearance and a strong knowledge
of Remedy ARS 7.x. 

To give a brief summary of the position, we need someone to be a Remedy
Developer for the Incident Mgmt, Change Mgmt, and Asset Mgmt modules and
ITSM CMDB in Remedy ARS 7.  We can structure the position as a permanent,
W2, or C2C contractor, depending on the candidates' preference.  As for
duration, the contract we have at the Pentagon is in it's second option year
and has over 2 years left on it.  Education is not overly emphasized, but
minimum 3-5 years in Remedy Development is preferred.  The salary we are
targeting is approx. $120-125k, but $130k may be possible.  Hourly rate
around $60/hr, depending on W2 or C2C.  Minimum active Secret clearance is
required, but we can hold Top Secret as well. 

Please let me know if any of you might be interested in hearing more about 
this opportunity, or if you are not currently in the market, please do me a 
favor and think of anyone you have worked with before that I could reach out 
to.  As you know, good Remedy Developers don't grow on trees, so any help 
you can provide would be greatly appreciated. 

Thank you for your time and your help!

Respectfully, 


Patrick
703-635-2581
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Date/Time Error 9376

[Rudolf Schwarzkopf]

Hello list,

We are experience an issue with the ITSM Change Management approvals, but
which I believe is more like a ARS date/time issue.

While trying to approve a change the following error pops up to the user:

"Format of data or time value is not recognized.
.
.
Earliest Start Date (ARERR 9376)"

The user trying to approve has the locale set to blank in his Application
Preferences record.
The user that submitted the change record has no record in the Application
Preferences form.

I believe this would be an issue related to a user submitting a change using
MM/DD locale and the other user, by approving, modifying the change but
using DD/MM locale.

Would this be the case of this error?

Which would be the best way to avoid this type of issues? Should I set the
same locale to all users?
How do I set a default locale for those that does not have a application
preference record?

Thank you in advance for any assistance!!!

Regards,

Rudolf

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Re: Question on Threads

[patrick zandi]

Version 7.6 of
White:Paper Reference architecture for bmc service support solutions using
bsm 7.6 components BMC Confidential (strange?!?)
page 12 all platforms except virtual: 60-70 is maximum number of threads
period -- total of all
Virtual is 60 max

Good guide.. you should read it.




On Mon, Mar 22, 2010 at 12:00 PM, Brittain, Mark wrote:

> **
> Hi All
>
> I have a question about threads. When I look in the admin tool I see List
> min 6 max 20. When I look at the thread log I see there are 47 List Threads.
> The last started this morning. Should the max number in the admin tool be
> changed to a higher number?
>
> Thanks
> Mark
>
> 
> Mark Brittain
> Remedy Developer
> *NaviSite
> **mbritt...@navisite.com* 
> (315) 453-2912 x5335 (Phone)
> (315) 317.2897 (Cell)
>
>
> *    *
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained herein,
> to anyone other than the intended recipient is prohibited.
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

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Re: Service-now.com

[Kelly Deaver]

**
What scares me.. the CEO of ServiceNow, Fred Luddy, was the CTO of Peregrine!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)
 
 

 Original Message Subject: Re: Service-now.comFrom: Robert Molenda Date: Mon, March 22, 2010 2:06 pmTo: arslist@ARSLIST.ORGJust went to Service-now admin training as a partner - it is veryimpressive - highly customizable - and very "clicky" to administer -however with that said - so is Remedy in the Developer Studio / AdminTools. And being a single-web-based-tool - no need for separate toolsto develop / use.Yes we are beginning to see major ground-shift in many customerschanging from BMC to Service-Now due to the facts that:* TCO - and Licensing Model - plus SAAS cuts TCO as well - basecontracts contain DEV-TEST-PROD without "enterprise level" contracts -all MODULES are available in the "base contract" as well!* Desire to stay OOB - never occurs in Reality - regardless of the product* BMC ITSM product is quite huge in the aspects and 'feature richness'but adds to the deployment complexity / end-user training /maintenance costs long term.* KISS - is Service-Now - and it's ITIL Certified in 11 modules (3 remaining)Now with that said my **PERSONAL** feelings are that:* Service Now applications are a bit "light" compared to BMC ITSM -however how many customers use __ALL__ of the fields / functionalityin BMC ITSM?* Both "Core Systems" (Forget ITSM at this point) - are easy todevelop on, build workflows on, control UI Events, Groups, Roles, etc.* However Service-Now wins on the fact that1). Single tool (web interface) to build / customize / use2). No differences in client types (Thick / Thin)3). Client Rich Features - such as "right click to report", quickexports to xyz format, print ticket to Word/PDF/xxx (without needing areport!)4). Visualization of objects (CMDB) and Approval Process Builder /Approval Process Life Cycle are quite impressive and respond muchfaster than BMC ITSM5). ...So while I might slowly become a Service-Now convert - I do realize that:* 11+ Years experience in Remedy ARS and Applications (since version3) is highly still valuable* Service-Now is becoming a High-Demand Trend which means it isfoolish to NOT expand my skill-sets* having Service-Now AND Remedy ARS AND BMC ITSM experience in "realworld" experiences is a valuable commodity* Customers will continue to require customizations / enhancements toEITHER product - and last time I checked I still need to pay the bills:)If in doubt - go check their website - they have weekly live-demos,and actually a 'demo system' that is available for you to play-in,including as "admin" so you can develop. (they do refresh the systemevery night back to OOB)And you can check out their own words on the topic as well:http://www.service-now.com/relief-package-remedy/remedy-facts/HTH - and feel free to ask questions offline/online about this...Robert MolendaOn Mon, Mar 22, 2010 at 11:38 AM, Matt Worsdell  wrote:> The tool itself yes, I was referring to customisations.>> Sent from my iPhone>>> On 22 Mar 2010, at 18:35, Bing  wrote:>>> Service-Now is primarily written in Java -- not _javascript_. -- Bing -Original Message->> From: Action Request System discussion list(ARSList)>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Worsdell>> Sent: Monday, March 22, 2010 11:14 AM>> To: arslist@ARSLIST.ORG>> Subject: Re: Service-now.com _javascript_ predominantly although it has it's own graphical workflow>> interface. Sent from my iPhone>> On 22 Mar 2010, at 18:06, Guillaume Rheault  wrote:> Hey Bing,>> concerned quelled! :-)>>> So what programming language(s) is Service-Now is developed with?>> Guillaume>> >>> From: Action Request System discussion list(ARSList)>>> [arsli_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

ARERR [9260] Report location is missing

[ITN (Amanullah Bashir Ahmed)]

Hi there,
Version  7.1.00  Patch 007

We are facing an issue while taking the report using thin client interface. 
Following error is getting displayed:

Error during processing : ARERR [9260] Report location is missing from report 
settings configuration page. Please see your administrator.

Which setting is required to resolve this issue.


Thanks & Regards

Amanullah
Software Consultant



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Re: ARERR [9260] Report location is missing

[Nair, Rajesh IN BOM SISL]

Hi.
Please check in the report setting page and see whether you have mentioned the 
the server name or not

Regards
Rajesh


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, March 23, 2010 9:21 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [9260] Report location is missing

**
Hi there,
Version  7.1.00  Patch 007

We are facing an issue while taking the report using thin client interface. 
Following error is getting displayed:

Error during processing : ARERR [9260] Report location is missing from report 
settings configuration page. Please see your administrator.

Which setting is required to resolve this issue.


Thanks & Regards

Amanullah
Software Consultant



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