Re: Plugin server keeps dying with signal 8
Signal 8 is Floating point exception. Try commenting out all the plugins in ar.conf and see if the plugin server can be started by armonitor. The link resolution you have when trying to start outside armonitor is because the LD_LIBRARY_PATH does not contain the location of the libs. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jun 17, 2010 at 10:02 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** No that looks OK. So, the .so may not be part of the link and may be loaded dynamically in which case ldd won't know about it. Do you get anything in the plugin logs? You can also use truss (Solaris - try strace on Linux) to see what actually happened - ie if the process was actually started and when the request was made for the .so. Cheers Ben -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *William Rentfrow *Sent:* June 16, 2010 8:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin server keeps dying with signal 8 ** So that gives me this: linux-gate.so.1 = (0xe000) libnsl.so.1 = /lib/libnsl.so.1 (0xf777) libpthread.so.0 = /lib/libpthread.so.0 (0xf775a000) libc.so.6 = /lib/libc.so.6 (0xf762d000) /lib/ld-linux.so.2 (0x56555000) It appears the first one is missing something? And I'm not sure about the last one...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Wednesday, June 16, 2010 11:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin server keeps dying with signal 8 ** Try ldd remedy/ar/bin/arplugin ldd lists the dependencies and whether they are available or not. Cheers Ben -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *William Rentfrow *Sent:* June 16, 2010 5:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin server keeps dying with signal 8 ** Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Wednesday, June 16, 2010 10:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.comben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. *Meta-Update,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/http://www.softwaretoolhouse.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *William Rentfrow *Sent:* June 16, 2010 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: *ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap:/remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardbcldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/product/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib * *Action Request System(R) Plug-In Server
Re: Interview Questions - Please help
Hi Ram, I strongly recommend you to go through the available documentation which would answer your queries directly. A good place to start is the BMC Remedy Action Request System 7.5.00 Concepts Guide and then you can skim through the other advanced and specific documentation if required. Documentation for 7.5 can be downloaded from the EPD site but you need to login to it. You can use this url: https://webapps.bmc.com/epd/faces/productDownloads.jsp Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers
View form records to table field
Hi ARSers, I am checking for all possible views on this below mentioned scenario. 1. I have a view form with records basically fetched from external db. 2. I have a table field in a regular form of which the records shown are from this view form. I know one way is to push data into a regular form and then fetch them into this table field. Are there any other possibilities that you find so as to optimally implement this? Thanks in advance for you views :) Cheers, Naveen - With Warm Regards, Naveen -- View this message in context: http://old.nabble.com/View-form-records-to-table-field-tp28913276p28913276.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Is Remedy login ID aliasing possible (irrespetive of AREA auth)?
Hi, The users in a customer's Remedy 7.5 system have their login id set to their Active Directory shortnames. This is working well with AREALDAP with no aliasing being required. However, the customer would like to be able to let the users enter their email (or principal name in AD speak) into the UserTool /without/ changing the Remedy login ID. (Because of the knock on effects of existing user id references in incidents, approvals etc) After reading the 7.5 integration guide and KM11373 it would appear that although it would be possible to map from a login id to an AD/orother ID it isn't possible for Remedy to find a user on anything other than the Remedy Login ID, irrespective of AREA auth being enabled. Is that correct? Probably a basic question,but you never know what's buried out there :) Any feedback is greatly welcomed. Regards Wayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: mapi on linux
These folks say they do it: http://www.openchange.org/ Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Will Du Chene Sent: Wednesday, June 16, 2010 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux There are? Really? Where? MAPI is entirely a closed-source Microsoft standard, and is tied extensively to the Windows platform and API's. Those libraries do not exist on a linux platform which is why the code was never ported. This is why so many people who use a linux desktop (including myself) have to use a third party connector (used to be the Ximian Connector now via Novell and then into open source) and the Evolution client to get it to work. If there is something new out there in the software landscape that does the same thing, I would be very interested in reading about it. Remedy-wise, it's always just been easier to use a different protocol for mail, such as POP3 or IMAP, since they are at least a standard and clients and utilities are plentiful. On Wed, 16 Jun 2010 15:28:32 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Actually, there are MAPI clients you can get for linux OS. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 16, 2010 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** MAPI is a Microsoft protocol and as such only works on a Microsoft platform From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, June 16, 2010 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** We are currently using IMAP (secure) to talk to the exchange server. The mail guys just asked if we could switch to mapi. They, apparently, would prefer it that way. I have no problem telling them it won't work. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, June 15, 2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** When using the email engine on *nix I've always had to use POP3. Typically this involves using SSL so the transaction is encrypted (POP3 is very insecure without it). MS Exchange accounts can be set to allow for POP3 access. In larger companies it is often required to set one server aside as the Special pop3 server and firewall it off/lock it down so only the server(s) that need to access it can get to it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Tuesday, June 15, 2010 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** I don't believe you can use the email engine with MAPI on Linux. The MAPI implementation requires a JNI library to call MAPI functions that is provided as a dll (eg armapi71.dll). This is only supplied with a Windows email engine, there is no Unix/Linux equivalent. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 15 June 2010 14:47 To: arslist@ARSLIST.ORG Subject: mapi on linux ** Is anyone running ARS/email engine on linux and checking mail using MAPI? What linux MAPI client are you using to do so? Thanks, Anne Ramey _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
FW: troubleshooting flashboards help
I'm trying to troubleshoot why flashboards are giving me an ARERR [623] error sometimes. I've checked with other users and they do not get these errors; only me. Now if I close the window an re-open it, it may display all 4 flashboards. This happens about 80% of the time.Can someone point me in the right direction as to which logs I need to look at? I have not done any work with flashboards so far... so any pointers as to troubleshooting/manuals/guides/articles is appreciated. See below: Below is the text from the error: ARERR [623] Authentication failed ARNOTE [8914] API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8420 */+VER ARVerifyUser -- user MARCELO from Flashboards Mid-tier (protocol 13) at IP address 17.17.17.17 API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8890 */-VER FAIL Thanks in advance, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are attachment: Picture (Device Independent Bitmap) 1.jpg
Remedy user day on 13th July
Announcement Fusion Business Solutions and Brunel University to hold University Remedy user day on 13th July from 10am - 4pm We would like to invite you to Fusion's University User Day which this year is going to allow you the opportunity to investigate and discuss how you can reduce costs in your IT Operations and Service Management and increase efficiency by adopting ITIL. Fusion is committed to working in the Higher Education sector and have had valuable input in staging this event from our customers. This year it is being held at the Hamilton Centre, Brunel University on Tuesday 13th July 2010 and covering Cost reduction and ITIL adoption in Higher Education. The event will give you the opportunity to meet other Universities and discuss the hot topics of the day such as; * Optimising your Datacentre - get more for less * The benefits of Consolidating your Service Desks * How to reduce the cost of running your Datacentre Fusion will be holding break out sessions after lunch to allow you to discuss amongst yourselves with the help of our consultants what initiative will work for your University specifically providing you with a tangible output from the day. We look forward to welcoming you on the day. To register please email Parm Powar on parm.po...@fusion.co.uk mailto:parm.po...@fusion.co.uk or telephone 0208 814 6162 with any questions you may have. http://www.fusion.co.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is Remedy login ID aliasing possible (irrespetive of AREA auth)?
Page 102 of the configuring ARS Manual Setting up an authentication alias An authentication alias allows you to use an alternate user name (User Name Alias) or an authentication string (Authentication String Alias) when the operating system or an AR System external authentication (AREA) plug-in is performing the authentication. The User Name Alias and the Authentication String Alias operate independently of one another, so you can use both or either one alone. NOTE The authentication string value can be accessed in AREA plug-ins by using the $\AUTHSTRING$ keyword. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wayne Keenan Sent: 17 June 2010 4:04 PM To: arslist@ARSLIST.ORG Subject: Is Remedy login ID aliasing possible (irrespetive of AREA auth)? Hi, The users in a customer's Remedy 7.5 system have their login id set to their Active Directory shortnames. This is working well with AREALDAP with no aliasing being required. However, the customer would like to be able to let the users enter their email (or principal name in AD speak) into the UserTool /without/ changing the Remedy login ID. (Because of the knock on effects of existing user id references in incidents, approvals etc) After reading the 7.5 integration guide and KM11373 it would appear that although it would be possible to map from a login id to an AD/orother ID it isn't possible for Remedy to find a user on anything other than the Remedy Login ID, irrespective of AREA auth being enabled. Is that correct? Probably a basic question,but you never know what's buried out there :) Any feedback is greatly welcomed. Regards Wayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is Remedy login ID aliasing possible (irrespetive of AREA auth)?
Hi, You might consider using RRR|LoginConv to redirect your incidents etc to a new login name. https://www.rrr.se/cgi/tools/main#rrrLoginConv Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, The users in a customer's Remedy 7.5 system have their login id set to their Active Directory shortnames. This is working well with AREALDAP with no aliasing being required. However, the customer would like to be able to let the users enter their email (or principal name in AD speak) into the UserTool /without/ changing the Remedy login ID. (Because of the knock on effects of existing user id references in incidents, approvals etc) After reading the 7.5 integration guide and KM11373 it would appear that although it would be possible to map from a login id to an AD/orother ID it isn't possible for Remedy to find a user on anything other than the Remedy Login ID, irrespective of AREA auth being enabled. Is that correct? Probably a basic question,but you never know what's buried out there :) Any feedback is greatly welcomed. Regards Wayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
User Tool Version
Can you still set a required user tool version? I know I've seen that option in previous versions, but I can't seem to find it now. ARS 7.5 Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User Tool Version
You can set a minimum API version in the ar.conf Look in the configuring pdf for Minimum-API-Verion Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: 17 June 2010 18:06 To: arslist@ARSLIST.ORG Subject: User Tool Version Can you still set a required user tool version? I know I've seen that option in previous versions, but I can't seem to find it now. ARS 7.5 Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User Tool Version
Thanks. I found it. I must looked over that like 5 times... Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool Version You can set a minimum API version in the ar.conf Look in the configuring pdf for Minimum-API-Verion Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: 17 June 2010 18:06 To: arslist@ARSLIST.ORG Subject: User Tool Version Can you still set a required user tool version? I know I've seen that option in previous versions, but I can't seem to find it now. ARS 7.5 Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User Tool Version
:) Been there, done that. I have even shouted at the kids for having the remote when it was in my own hands -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: 17 June 2010 18:17 To: arslist@ARSLIST.ORG Subject: Re: User Tool Version Thanks. I found it. I must looked over that like 5 times... Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool Version You can set a minimum API version in the ar.conf Look in the configuring pdf for Minimum-API-Verion Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: 17 June 2010 18:06 To: arslist@ARSLIST.ORG Subject: User Tool Version Can you still set a required user tool version? I know I've seen that option in previous versions, but I can't seem to find it now. ARS 7.5 Andy L. Mayfield Sr. Protection Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CAI:AppRegistry available entries in ACTL for TMS:Task form
I have SR’s that create Changes and then we add tasks to the Change. Viewing the SR from the Change is OOB; now we want to view it from the Task. I have the looked at the View Service Request button on the Change form. The ACTL activated by this button is ACTL INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields SRSMRegistryInstanceID and SRID. I have copied these fields to the Task form and the fields are updating with the correct values (same values as the entries on the parent Change record). I think I need to copy these fields and values to the TMS:TaskInterface form as well; that will be done. I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the TMS:Task form to use with the new ACTL. On the original ACTL there is a Set Fields action where it reads values from the CAI:AppRegistry form. The fields set are AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer (value $Server$). On the new ACTL, referencing the TMS:Task form these options of AppinterfaceForm and AppInstanceServer are not on the drop down list. I have made an entry in the CAI Application Registry form for BMC Remedy Task Management for Instance Form = TMS:Task and Interface Form = TMS:TaskInterface based on the BMC Remedy Change Management entry. What should I do in order to be able to have available the entries of AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form in an ACTL when the base form is TMS:Task? Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
BTW, I generally direct folks to the documentation section of Support Central vs. downloading the doc from EPD. For a few reasons: 1. Products only show up on EPD if you have them under your contract. Support Central shows all products - regardless of whether you own them or not 2. You can URL link directly to documents - but not to files on EPD. 3. Navigation is a little easier to get to the Doc section vs. moving all the way through EPD and then downloading the zip file. Thanks, -Dave Easter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Debnath, Prijit Sent: Wednesday, June 16, 2010 11:59 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Ram, I strongly recommend you to go through the available documentation which would answer your queries directly. A good place to start is the BMC Remedy Action Request System 7.5.00 Concepts Guide and then you can skim through the other advanced and specific documentation if required. Documentation for 7.5 can be downloaded from the EPD site but you need to login to it. You can use this url: https://webapps.bmc.com/epd/faces/productDownloads.jsp Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra
Re: Interview Questions - Please help
How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: troubleshooting flashboards help
Is there any particular file on the HOME directory (or other directory) under C:\Program Files\AR System\ which stores password information? I believe that this may be causing my network account to lock when viewing flashboards.. hence the authentication error I receive when viewing them... Thanks, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, June 17, 2010 8:02 AM To: arslist@ARSLIST.ORG Subject: FW: troubleshooting flashboards help I'm trying to troubleshoot why flashboards are giving me an ARERR [623] error sometimes. I've checked with other users and they do not get these errors; only me. Now if I close the window an re-open it, it may display all 4 flashboards. This happens about 80% of the time.Can someone point me in the right direction as to which logs I need to look at? I have not done any work with flashboards so far... so any pointers as to troubleshooting/manuals/guides/articles is appreciated. See below: Below is the text from the error: ARERR [623] Authentication failed ARNOTE [8914] API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8420 */+VER ARVerifyUser -- user MARCELO from Flashboards Mid-tier (protocol 13) at IP address 17.17.17.17 API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8890 */-VER FAIL Thanks in advance, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Issue generating archive form in ITSM 7.0.3 patch 6/ARS 7.0.1 patch 8 - HPD:Help Desk
Does anyone ever get below message when trying to create an archive form? Could not create the Archive or Audit Form specified. Archive/Audit for this form has been disabled. (ARWARN 8992). Both the Source form and the Archive or Audit form must belong to the same Application. : Remedy Incident Management (ARWARN 8994). I tried and set Audit feature to none and have tried all the archive type available and still those methods didn't work. We found a Remedy KB indicated a defect on this issue, contact BMC support, but they couldn't provide a workaround at the moment. Any help would be appreciate. Thanks T ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Licensing / Form Corruption Issue
I think I have a corrupt form but would like some input and ideas on solving this issue. Any help would be greatly appreciated. When I try to open the Purchasing Console I am receiving The license information provided for this form does not match that in owning application : AST:PurchaseRequisition (ARERR 9859) The application is not licensed : Remedy Asset Management (ARERR 9858) The application is licensed and I can access Asset Management Console without any issues. I have so far deleted the Asset Management License and restarted AR then assigned a new application license and restarted AR. Same error returns. This response can be duplicated with other users as well. AR 7.5p3 ITSM 7.6 CMDB 7.6p1 Oracle 11g Windows Server 2003 Tommy Morris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View form records to table field
I guess you could directly use a view form inside a table field instead of inserting into another regular form and then referencing unless you have a specific reason. On Jun 17, 4:36 am, NNMN naveen...@gmail.com wrote: Hi ARSers, I am checking for all possible views on this below mentioned scenario. 1. I have a view form with records basically fetched from external db. 2. I have a table field in a regular form of which the records shown are from this view form. I know one way is to push data into a regular form and then fetch them into this table field. Are there any other possibilities that you find so as to optimally implement this? Thanks in advance for you views :) Cheers, Naveen - With Warm Regards, Naveen -- View this message in context:http://old.nabble.com/View-form-records-to-table-field-tp28913276p289... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CR and Mid-tier on the same box
Do you have a latest list of instructions for installing CR and Mid-tier from scratch.. by any chance.. I have seen a couple of your posts.. about security, and java, and little tid bits.. I will make one myself on the next install, I just do not have an availible box to test.. - Also what about using the BMC Analytics.. have you used that as the CR server? with mid-tier at the same time.. We had it here once, but I did not do it.. do you have anything on this as well ? Thanks Bud... I will use the latest version of JAVA and create a step by step with what I do as well.. if you wish. Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: troubleshooting flashboards help
Did your arsystem configured for LDAP with ActiveDirectory across different domains or authentication chaining mode? Flashboards work through midtier so all it uses is midtier password,remedy application password which is in ar.conf, along with your regular authentication which is stored inside user form or LDAP source. On Jun 17, 11:31 am, Martinez, Marcelo A marc...@cpchem.com wrote: Is there any particular file on the HOME directory (or other directory) under C:\Program Files\AR System\ which stores password information? I believe that this may be causing my network account to lock when viewing flashboards.. hence the authentication error I receive when viewing them... Thanks, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, June 17, 2010 8:02 AM To: arsl...@arslist.org Subject: FW: troubleshooting flashboards help I'm trying to troubleshoot why flashboards are giving me an ARERR [623] error sometimes. I've checked with other users and they do not get these errors; only me. Now if I close the window an re-open it, it may display all 4 flashboards. This happens about 80% of the time.Can someone point me in the right direction as to which logs I need to look at? I have not done any work with flashboards so far... so any pointers as to troubleshooting/manuals/guides/articles is appreciated. See below: Below is the text from the error: ARERR [623] Authentication failed ARNOTE [8914] API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8420 */+VER ARVerifyUser -- user MARCELO from Flashboards Mid-tier (protocol 13) at IP address 17.17.17.17 API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8890 */-VER FAIL Thanks in advance, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email notify with attachment causes server crash (7.5 p4)
The fix for this issue is planned to be included in patch 6. Regards, Jarl 2010/6/15 Jarl Grøneng jarl.gron...@gmail.com: Hi, When doing a notify action(email notify) in a filter which includes attachment, and the attachment name include %20 as part of the names causes the arserverd to crash. This happend on Solaris 7.5p4, but not on Windows. Anyone else seen this issue? Regards, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Interview Questions - Please help
Ah - the good old days! On Thu, 17 Jun 2010 13:49:32 -0600, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service
Its been too long
well, I went to go code, and I forgot the execute on action to set the fields read only when the user toggles (F3) from new screen mode to the search mode. I tried execute on OPERATION LIKE Search, however the user is not searching yet. Then I tried execute on OPERATION = Display - still not working... I have been in CMDB world too long... and not AR System development side... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Its been too long
SET, SET ALL, QUERY From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: 17 June 2010 9:02 PM To: arslist@ARSLIST.ORG Subject: Its been too long ** well, I went to go code, and I forgot the execute on action to set the fields read only when the user toggles (F3) from new screen mode to the search mode. I tried execute on OPERATION LIKE Search, however the user is not searching yet. Then I tried execute on OPERATION = Display - still not working... I have been in CMDB world too long... and not AR System development side... _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: troubleshooting flashboards help
Your Remedy Password is encrypted and stored in the Windows Registry. You can try clearing the cache files that the User Tool stores in your Home Directory. You can safely delete all folders except ARCMDS where your report formats and queries are stored. Can you access these from the mid-tier or another computer? James On Jun 17, 2:31 pm, Martinez, Marcelo A marc...@cpchem.com wrote: Is there any particular file on the HOME directory (or other directory) under C:\Program Files\AR System\ which stores password information? I believe that this may be causing my network account to lock when viewing flashboards.. hence the authentication error I receive when viewing them... Thanks, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, June 17, 2010 8:02 AM To: arsl...@arslist.org Subject: FW: troubleshooting flashboards help I'm trying to troubleshoot why flashboards are giving me an ARERR [623] error sometimes. I've checked with other users and they do not get these errors; only me. Now if I close the window an re-open it, it may display all 4 flashboards. This happens about 80% of the time.Can someone point me in the right direction as to which logs I need to look at? I have not done any work with flashboards so far... so any pointers as to troubleshooting/manuals/guides/articles is appreciated. See below: Below is the text from the error: ARERR [623] Authentication failed ARNOTE [8914] API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8420 */+VER ARVerifyUser -- user MARCELO from Flashboards Mid-tier (protocol 13) at IP address 17.17.17.17 API TID: 003180 RPC ID: 090838 Queue: Fast Client-RPC: 390620 USER: MARCELO /* Wed Jun 16 2010 16:53:06.8890 */-VER FAIL Thanks in advance, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Its been too long
try this $OPERATION$ = QUERY On Jun 17, 1:01 pm, Kathy Morris kathymorris...@aol.com wrote: well, I went to go code, and I forgot the execute on action to set the fields read only when the user toggles (F3) from new screen mode to the search mode. I tried execute on OPERATION LIKE Search, however the user is not searching yet. Then I tried execute on OPERATION = Display - still not working... I have been in CMDB world too long... and not AR System development side... ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Its been too long
Kathy, Shouldn't that be $OPERATION$ = QUERY I haven't tried it with mixed case like you are trying but I think it is case sensitive so should be all in upper case.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kathy Morris Sent: Thursday, June 17, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Its been too long ** well, I went to go code, and I forgot the execute on action to set the fields read only when the user toggles (F3) from new screen mode to the search mode. I tried execute on OPERATION LIKE Search, however the user is not searching yet. Then I tried execute on OPERATION = Display - still not working... I have been in CMDB world too long... and not AR System development side... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
Without knowing the truth/motivation of the original poster, I would very gently point out that it is quite possible that someone has been asked to hire a Remedy developer without really knowing what that is. I say this only because in an earlier life, I worked in HR at a major university. It was not uncommon for me to have to conduct interviews with people about positions I knew little about. I would have to ask the people who were currently in those jobs for questions and answers that I could ask that would help me weed out folks before I sent them on to the hiring managers (who hopefully knew a hell of a lot more than I do). A particular case comes to mind where I and 2 others were asked to re-interview plumbers. A Master plumber had been hired, but it was suggested that the only reason he had been hired was that he had 2 brothers (also plumbers) working in that department. It was up to us to interview these folks and make a decision based on there technical skills who was the best for the job (it was only recently that I learned how to use a plunger!) I did quite a bit of research prior to the interviews so that I could ask intelligent questions, and understand if I was getting an intelligent answer back! If someone is just trying to put together a cheat sheet, trust me, their ignorance will come shining through! On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset
Re: Interview Questions - Please help
When I worked in nurse recruitment, it used to blow me away what some people thought was a good thing to include with a resume. Pictures were always popular, funny thing was, the people who sent pics were the last ones who should! Warren On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or
Re: Interview Questions - Please help
I was in an interview one time when the person asking the questions was actually thumbing through the developer handbook. About 15 minutes in, I told him to call me back when he got done studying. On the flip side, I had a very keen manager not ask a single technical question - he had already spoken with other folks in the industry that knew me - so he had a darn good idea what I could do. On Thu, 17 Jun 2010 16:15:21 -0400, Warren Baltimore warrenbaltim...@gmail.com wrote: When I worked in nurse recruitment, it used to blow me away what some people thought was a good thing to include with a resume. Pictures were always popular, funny thing was, the people who sent pics were the last ones who should! Warren On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John
Re: Interview Questions - Please help
Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
If LJ will allow me... My wife used to work in HR circles for hiring of technical personnel. She tells me the following concerning employment law here in the United States: - it is actually not illegal to ask questions about age, race, gender, marital status, etc; - but it IS ILLEGAL TO ACTUALL USE SUCH INFORMATION during the hiring decision (unless hiring authority can prove such answers are related to the job!). Trouble is: once a person has obtained ANY information, how do you prove that information was NOT used? Therefore, most HR departments enforce a policy: DO NOT ASK!!! And, such a 'know/did-not-know' criteria can be applied to technology questions as well, making a really meaningful (and fully legal!) screening of an employee for a technology post quite challenging, especially here in the US. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 17, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem
Re: Its been too long
SET was the one I could not remember. The active link worked with QUERY, but I needed to select on Window Loaded/Open Thanks In a message dated 6/17/2010 4:08:14 P.M. Eastern Daylight Time, jdso...@shyle.net writes: ** Kathy, Shouldn't that be $OPERATION$ = QUERY I haven't tried it with mixed case like you are trying but I think it is case sensitive so should be all in upper case.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kathy Morris Sent: Thursday, June 17, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Its been too long ** well, I went to go code, and I forgot the execute on action to set the fields read only when the user toggles (F3) from new screen mode to the search mode. I tried execute on OPERATION LIKE Search, however the user is not searching yet. Then I tried execute on OPERATION = Display - still not working... I have been in CMDB world too long... and not AR System development side... _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Isapi redirector hanging
We have a need to run the IIS 6 and Apache 5.5.25 with the use of the redirector on our Mid-Tier (Web) Server. Current WEB Platform: ARS 7.1 Patch003 , Java 1.6.0_14, Windows 2003, Apache 5.5.25 The platform was initially setup to run with Tomcat/Apache 5.5.25 only. Was working fine but the SSL Certs needed now can only be applied to IIS 6 and we've got to comply. I'm upgrading to 7.1 Patch009 Mid-tier and the system continues to hang while Installing ISAPI_REDIRECTOR_DLL. I've tried just running the midtier.exe and selecting to re-install and this is where it hangs. My next step is to remove the current Apache and Mid-Tier setting and install similar to a new platform. The current IIS 6 server already has a https cert applied and I was wondering if this could be causing the hange. NOTE: I've had to do this on about 3 New installs successfully but this one again was already running with just apache and ars 7.1 patch003 and continues to hang. Have not heard anything from Remedy Support. Thanks, Shane ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
Ram, If you cannot answer most of those questions, then maybe you need to apply for a very Jr. Remedy job. There are some on that list, that I might have to think about and then question why am I applying for this job. What is your backgorund and what type of job are you applying for. Howard (been playing with Remedy since 1996) On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
Warren, How true you speak. Take care, hbr On Thu, Jun 17, 2010 at 4:12 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Without knowing the truth/motivation of the original poster, I would very gently point out that it is quite possible that someone has been asked to hire a Remedy developer without really knowing what that is. I say this only because in an earlier life, I worked in HR at a major university. It was not uncommon for me to have to conduct interviews with people about positions I knew little about. I would have to ask the people who were currently in those jobs for questions and answers that I could ask that would help me weed out folks before I sent them on to the hiring managers (who hopefully knew a hell of a lot more than I do). A particular case comes to mind where I and 2 others were asked to re-interview plumbers. A Master plumber had been hired, but it was suggested that the only reason he had been hired was that he had 2 brothers (also plumbers) working in that department. It was up to us to interview these folks and make a decision based on there technical skills who was the best for the job (it was only recently that I learned how to use a plunger!) I did quite a bit of research prior to the interviews so that I could ask intelligent questions, and understand if I was getting an intelligent answer back! If someone is just trying to put together a cheat sheet, trust me, their ignorance will come shining through! On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking
Selection List column headings
Hi Everyone I found a similar question in the archives regarding my question under Selection List column headingshttp://www.mail-archive.com/arslist@arslist.org/msg16568.html does anyone know if this enhancement was ever completed? I am using ARS 7.1 patch 006 I created an AL and if multiple results Display a List If I use the usertool I don't see any column names, however in MidTier I see Column1, Column2, Column3 etc. Is there a way to change the column names even if it is just in MidTier? Regards Enslin Connect with South Africas leading Internet Service Provider and discover the magic of the Internet and all its possibilities. Call 08600 32000 or click here(http://www.mweb.co.za/productsservices/) for more. MWEB :-) CONNECT AND YOU CAN. This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Critical:external qualification issue
Hello,
On passing below ShowQual in our external qualification, the system is
converting it into (1=0).
ShowQual (58002) = (('IncidentID' = Original ) OR ('IncidentID'
=$NULL$)) AND ( 'zTmpKeyword' = $zTmpShowAssignedReq$ )
(EXTERNAL( $ShowQual$)
Please suggest what could be the reason for this.
With Regards,
Anuj Dua
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Re: View form records to table field
Yes Patch, At first when i created the table field i was not able to find the View Form in the list of forms that could be selected. Later i created the view form again by deleting the previous one and now I am able to see it in the list. Thanks a lot patchsk wrote: I guess you could directly use a view form inside a table field instead of inserting into another regular form and then referencing unless you have a specific reason. On Jun 17, 4:36 am, NNMN naveen...@gmail.com wrote: Hi ARSers, I am checking for all possible views on this below mentioned scenario. 1. I have a view form with records basically fetched from external db. 2. I have a table field in a regular form of which the records shown are from this view form. I know one way is to push data into a regular form and then fetch them into this table field. Are there any other possibilities that you find so as to optimally implement this? Thanks in advance for you views :) Cheers, Naveen - With Warm Regards, Naveen -- View this message in context:http://old.nabble.com/View-form-records-to-table-field-tp28913276p289... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are - With Warm Regards, Naveen -- View this message in context: http://old.nabble.com/View-form-records-to-table-field-tp28913276p28922370.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
