Re: Information regarding ARDBC Java plugin classes.....please

[Misi Mladoniczky]

Hi,

Selection fields, such as the Status fields, store an integer in the
database that represent the value.

You have to get the field limits of your field to find out the
corresponding text value.

Also each view can have separate values for each value, which is usually
true only if you have multiple languages in your system.

These values are ordinarily converted form numeric to text in the client.
I guess you can keep it that way as well. Actually passing a numeric
(enum) value to from your plugin code to your 7.5 server.

Best Regards - Misi, RRR AB, http://rrr.se

> I am using ARDBC Javaplugin to get records from ARSystem 6.3 database to
> 7.5
> ARSystem
> I am unable able to get Status field -- it is giving me numerical ID's ,
>   Dairy field -- to get the all the   ,
> Request ID  It is displaying only id's producing by Vendor form not
> the
> Request ID's from the 6.3 records
>
> Here is the basic method in Java Plugin I ma using
>
>   list = new ArrayList();
> CharacterFieldLimit cLimit = new
> CharacterFieldLimit(0,Constants.AR_MENU_APPEND,
> Constants.AR_QBE_MATCH_ANYWHERE,"", "", 0);
>
>
> list.add(new ARVendorField("Request_ID", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
>
> list.add(new ARVendorField("Submitter", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
> list.add(new ARVendorField("Create_Date", 0,
> Constants.AR_DATA_TYPE_TIME, new DateTimeFieldLimit()));
> list.add(new ARVendorField("Assigned_To", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
> list.add(new ARVendorField("Last_Modified_By", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
> list.add(new ARVendorField("Modified_Date", 0,
> Constants.AR_DATA_TYPE_TIME, new DateTimeFieldLimit()));
>
>
> list.add(new ARVendorField("Status", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
>
> list.add(new ARVendorField("Short_Description", 0,
> Constants.AR_DATA_TYPE_CHAR, cLimit));
>
>
> Can some suggest me how can I get the Status field as it is.
>
> Diary field  and request ID.
>
> Thanks
>
> Envi :
> ARserver 7.5 patch 2
>
> Arserver 6.3
>
> Databse 2008 sql server
>
>
> --
> View this message in context:
> http://old.nabble.com/Information-regarding-ARDBC-Java-plugin-classes.please-tp31315776p31315776.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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Users logged into a specific Mid-Tier server

[John Baker]

Hello,

Andrew: We're always happy to help BMC if they ask for our expert
advice. They haven't yet asked.

The "recommended" settings are too "round". Why 1024Mb and not 1112Mb?
The problem with this topic is that the "recommended" setting is going
to be different in almost every environment. ITSM consumes a lot of
memory but the recommended configuration depends entirely on usage. 

Some people believe that if you throw more memory at something, it's
bound to get better: That's usually the wrong piece of advice in the
Java world.

The Java garbage collector was not designed to be run with Xms == Xms,
however, it may now be more forgiving of this option. And indeed, as
I've previously discussed on ARSlist, there are different types of
garbage collector.

The only bullet proof way of getting a reasonable set of memory
allocation variables is to experiment. Starting with 1Gb seems sensible,
but setting ms to 90% of mx is also sensible. If you are not using ITSM
and running your own custom application, 1Gb could be far more than you
need leading to noticable delays while the GC kicks in (it takes longer
for the GC to get rid of 800MB of waste than 400Mb, hence more is not
always good).

I'd suggest using a tool such as JConsole to monitor your JVM
performance: YOu can find a video on how to use JConsole here:

http://www.javasystemsolutions.com/jss/video/view/MidTier-JMX


John
--
Single Sign On for AR System
http://www.javasystemsolutions.com/jss/ssoplugin

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The installation of BMC Remedy Action Request System 7.5.00 failed. The following features failed to install:

[Raja v]

Hello Listers,

I am trying to install ARS 7.5 in Solaris 10 OS. I am upgrading the ARS 7.5 
from the Database backup which I took from another machine, which has ARS 7.5 
Installed. I am getting the below services failed during installation, any 
idea? Kindly suggest your valuable inputs to the below issue.

The installation of BMC Remedy Action Request System 7.5.00 failed. The 
following features failed to install:
AREA LDAP Directory Service Authentication
ARDBC LDAP Directory Service Data Access

See /var/tmp/arsystem_install_log.txt.
Pluginsvr file(s) prior to installation were saved in location 
/export/home1/opt/bmc/ARSystem/BACKUP/akela/PreUpgrade_Pluginsvr_config.xml and 
/export/home1/opt/bmc/ARSystem/BACKUP/akela/PreUpgrade_log4j_pluginsvr.xml

 Summary of Installed Services

 Service BMC Remedy Action Request System Server akela is running.
 Service BMC Remedy Email Engine - is not running.
 Service BMC Remedy Flashboards Server is not running.


Thanks & Regards,
Raja v.


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www.wipro.com

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JOB: BMC ITSM and CMDB Engineers (technical and functional) needed in Europ.

[ilidio]

Hello,

We are seeking 2 more engineers, for permanent position in Switzerland 
at Silogis with the following profile:


5 to 10+ experience in consulting and implementing ITSM and CMDB 
Solutions based on Remedy ARS technology.

Experience with ITSM 7.5 and upper versions.
Hability to work in Switzerland (B or C Permit or Swiss passport) and/or 
European Community (European Passport).


   * Speaking French AND/OR English, with very good writing skills.
 (French is a plus not mandatory).
   * Able to lead workshops on ITSM, CMDB, SRM 7.5 and upper.
   * Able to dive deep in technical issues, with performance tunning,
 trouble shooting, achitecture and good design/development.
   * ITIL V3 Foundation.
   * RSP or RAC certification.
   * Bachelor or Master Degree in IT or science are a must.

The persons who will be selected will have to travel oftenly in 
Switzerland, France and other European countries.


We offer a very good package based on the Swiss standards.

   * Salary base usually higher than the market aligned with the
 profile (academics and experience and demonstrated skills).
   * Health insurance participation.
   * Transport facilities.
   * Good pension.
   * Quarterly bonuses based on project and business success.
   * Trainings and certifications upgrades.
   * Career  plan.
   * Taxe advisor assistance.
   * Cultural activity participation.
   * Possible to have a capital share participation.

We are a human sized group of companies based in Zurich, Paris and Prague.
We provide Consulting for fix price projects within the ITSM area,
including Architecture, Design, development, and project management.

Contract application may be analysed as a second priority.

HR agencies not requested.

If you are interested please send me your CV and contact to i...@silogis.com

Kind Regards

Ilidio Moreira da SIlva
CEO
SILOGIS International AG
www.silogis.com

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7.6.4 Upgrade

[Rodriguez, Rafael J x23718]

 Hello list,

I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I 
get the following timeout message:
ARERR [92] Timeout during database update -- the operation has been accepted by 
the server and will usually complete successfully

NOTE: The request does get created but I keep getting this. Has anyone 
experience this?

ARS: 7.6.4
Server: Win 2008
DB: SQL 2008


Rafael

This message and any attachments are intended only for the use of the addressee 
and
may contain information that is privileged and confidential. If the reader of 
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error, please notify us immediately by e-mail and delete the message and any
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Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

[Atul Vohra]

Guess I am still not clear on BPCU utility.

"you may want to convert your form to a Custom-form with the BPCU
utility." --- I thought this BPCU utility was for one time use pre 7.6.04 so 
the customizations are saved???

I am on 7.6.04 system and was provided a def file of all custom code built in 
7.1 and when I imported the def file it came in as 'unmodified'. Not aware of a 
mechanism to convert these to custom (except the 'save as' option).


-Original Message-
From: "Misi Mladoniczky" [m...@rrr.se]
Date: 04/05/2011 02:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

Hi!

Are you in Base Development or Best Practice Development?

If in Best Practice, your form needs an overlay before you can modify the
form, or you may want to convert your form to a Custom-form with the BPCU
utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
> cannot delete add or even modify anything with indexes...
> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
> in
> as Demo but no Go...
> Are we support to be doing indexes on the User tool now? or Web Tool?
>
>
>
> --
> Patrick Zandi
>
> ___
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

[Misi Mladoniczky]

Hi,

As others have testified, the BPCU may not be as flexible as we would like
it to be.

I have not tried it myself ...

... but it is the only current way to get old things converted into the
system as "custom".

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Guess I am still not clear on BPCU utility.
>
> "you may want to convert your form to a Custom-form with the BPCU
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04
> so the customizations are saved???
>
> I am on 7.6.04 system and was provided a def file of all custom code built
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not
> aware of a mechanism to convert these to custom (except the 'save as'
> option).
>
>
> -Original Message-
> From: "Misi Mladoniczky" [m...@rrr.se]
> Date: 04/05/2011 02:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete
>
> Hi!
>
> Are you in Base Development or Best Practice Development?
>
> If in Best Practice, your form needs an overlay before you can modify the
> form, or you may want to convert your form to a Custom-form with the BPCU
> utility.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
>> cannot delete add or even modify anything with indexes...
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
>> in
>> as Demo but no Go...
>> Are we support to be doing indexes on the User tool now? or Web Tool?
>>
>>
>>
>> --
>> Patrick Zandi
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
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>
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Re: 7.6.4 Upgrade

[LJ LongWing]

Rafael,

I recommend turning on API/Filter/SQL logging on the server and analyzing
the timings of each call with something like AR Workflow Analyzer.it'll tell
you what api/sql calls took the longest and you can analyze from there to
find out why...the message in general just means that the client asked for a
process and the server took longer than 2 min's to respond..that's ALL it
means.it's up to you to figure out why it took so long.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718
Sent: Tuesday, April 05, 2011 7:14 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade

 

** 

 Hello list,

 

I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit
I get the following timeout message:

ARERR [92] Timeout during database update -- the operation has been accepted
by the server and will usually complete successfully

 

NOTE: The request does get created but I keep getting this. Has anyone
experience this?

 

ARS: 7.6.4

Server: Win 2008

DB: SQL 2008

 

 

Rafael

This message and any attachments are intended only for the use of the
addressee and
may contain information that is privileged and confidential. If the reader
of the 
message is not the intended recipient or an authorized representative of the
intended recipient, you are hereby notified that any dissemination of this
communication is strictly prohibited. If you have received this
communication in
error, please notify us immediately by e-mail and delete the message and any
attachments from your system.
 
 
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: 7.6.04 developer studio indexes? / add / remove / delete

[Easter, David]

As per Doug's message:

" What you need is a way to promote a definition from base to a custom object.

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them.

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom.
 
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available."

So BPCU does not need to be used to convert a definition from base to custom.  

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 05, 2011 06:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

Hi,

As others have testified, the BPCU may not be as flexible as we would like
it to be.

I have not tried it myself ...

... but it is the only current way to get old things converted into the
system as "custom".

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Guess I am still not clear on BPCU utility.
>
> "you may want to convert your form to a Custom-form with the BPCU
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04
> so the customizations are saved???
>
> I am on 7.6.04 system and was provided a def file of all custom code built
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not
> aware of a mechanism to convert these to custom (except the 'save as'
> option).
>
>
> -Original Message-
> From: "Misi Mladoniczky" [m...@rrr.se]
> Date: 04/05/2011 02:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete
>
> Hi!
>
> Are you in Base Development or Best Practice Development?
>
> If in Best Practice, your form needs an overlay before you can modify the
> form, or you may want to convert your form to a Custom-form with the BPCU
> utility.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
>> cannot delete add or even modify anything with indexes...
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
>> in
>> as Demo but no Go...
>> Are we support to be doing indexes on the User tool now? or Web Tool?
>>
>>
>>
>> --
>> Patrick Zandi
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
> ___
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: 7.6.04 developer studio indexes? / add / remove / delete

[Atul Vohra]

Hi Dave - Appreciate your response.

"ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it."

Did not see the driver script?

Regards
Atul


-Original Message-
From: "Easter, David" [david_eas...@bmc.com]
Date: 04/05/2011 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

As per Doug's message: 

" What you need is a way to promote a definition from base to a custom object. 

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them. 

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom. 
  
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available." 

So BPCU does not need to be used to convert a definition from base to custom.   

-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 
-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky 
Sent: Tuesday, April 05, 2011 06:38 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi, 

As others have testified, the BPCU may not be as flexible as we would like 
it to be. 

I have not tried it myself ... 

... but it is the only current way to get old things converted into the 
system as "custom". 

Best Regards - Misi, RRR AB, http://www.rrr.se 

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
* RRR|License - Not enough Remedy licenses? Save money by optimizing. 
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
Find these products, and many free tools and utilities, at http://rrr.se. 

> Guess I am still not clear on BPCU utility. 
> 
> "you may want to convert your form to a Custom-form with the BPCU 
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04 
> so the customizations are saved??? 
> 
> I am on 7.6.04 system and was provided a def file of all custom code built 
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not 
> aware of a mechanism to convert these to custom (except the 'save as' 
> option). 
> 
> 
> -Original Message- 
> From: "Misi Mladoniczky" [m...@rrr.se] 
> Date: 04/05/2011 02:56 AM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete 
> 
> Hi! 
> 
> Are you in Base Development or Best Practice Development?
> 
> If in Best Practice, your form needs an overlay before you can modify the 
> form, or you may want to convert your form to a Custom-form with the BPCU 
> utility. 
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se 
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
> * RRR|License - Not enough Remedy licenses? Save money by optimizing. 
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
> Find these products, and many free tools and utilities, at http://rrr.se. 
> 
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I 
>> cannot delete add or even modify anything with indexes... 
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged 
>> in 
>> as Demo but no Go... 
>> Are we support to be doing indexes on the User tool now? or Web Tool? 
>> 
>> 
>> 
>> -- 
>> Patrick Zandi 
>> 
>> ___
>>  
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" 
>> 
> 
> 

Re: 7.6.04 developer studio indexes? / add / remove / delete

[Easter, David]

It is at the bottom of Doug's message.


-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Tuesday, April 05, 2011 08:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

Hi Dave - Appreciate your response.

"ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it."

Did not see the driver script?

Regards
Atul


-Original Message-
From: "Easter, David" [david_eas...@bmc.com]
Date: 04/05/2011 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

As per Doug's message: 

" What you need is a way to promote a definition from base to a custom object. 

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them. 

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom. 
  
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available." 

So BPCU does not need to be used to convert a definition from base to custom.   

-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 
-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky 
Sent: Tuesday, April 05, 2011 06:38 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi, 

As others have testified, the BPCU may not be as flexible as we would like 
it to be. 

I have not tried it myself ... 

... but it is the only current way to get old things converted into the 
system as "custom". 

Best Regards - Misi, RRR AB, http://www.rrr.se 

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
* RRR|License - Not enough Remedy licenses? Save money by optimizing. 
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
Find these products, and many free tools and utilities, at http://rrr.se. 

> Guess I am still not clear on BPCU utility. 
> 
> "you may want to convert your form to a Custom-form with the BPCU 
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04 
> so the customizations are saved??? 
> 
> I am on 7.6.04 system and was provided a def file of all custom code built 
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not 
> aware of a mechanism to convert these to custom (except the 'save as' 
> option). 
> 
> 
> -Original Message- 
> From: "Misi Mladoniczky" [m...@rrr.se] 
> Date: 04/05/2011 02:56 AM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete 
> 
> Hi! 
> 
> Are you in Base Development or Best Practice Development? 
> 
> If in Best Practice, your form needs an overlay before you can modify the 
> form, or you may want to convert your form to a Custom-form with the BPCU 
> utility. 
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se 
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
> * RRR|License - Not enough Remedy licenses? Save money by optimizing. 
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
> Find these products, and many free t

Re: 7.6.04 developer studio indexes? / add / remove / delete

[LJ LongWing]

That was a copy/paste from a Doug Mueller post a few days back (3/30), go 
search the archives to get the complete post :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Tuesday, April 05, 2011 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

Hi Dave - Appreciate your response.

"ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it."

Did not see the driver script?

Regards
Atul


-Original Message-
From: "Easter, David" [david_eas...@bmc.com]
Date: 04/05/2011 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

As per Doug's message: 

" What you need is a way to promote a definition from base to a custom object. 

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them. 

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom. 
  
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available." 

So BPCU does not need to be used to convert a definition from base to custom.   

-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 
-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky 
Sent: Tuesday, April 05, 2011 06:38 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi, 

As others have testified, the BPCU may not be as flexible as we would like 
it to be. 

I have not tried it myself ... 

... but it is the only current way to get old things converted into the 
system as "custom". 

Best Regards - Misi, RRR AB, http://www.rrr.se 

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
* RRR|License - Not enough Remedy licenses? Save money by optimizing. 
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
Find these products, and many free tools and utilities, at http://rrr.se. 

> Guess I am still not clear on BPCU utility. 
> 
> "you may want to convert your form to a Custom-form with the BPCU 
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04 
> so the customizations are saved??? 
> 
> I am on 7.6.04 system and was provided a def file of all custom code built 
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not 
> aware of a mechanism to convert these to custom (except the 'save as' 
> option). 
> 
> 
> -Original Message- 
> From: "Misi Mladoniczky" [m...@rrr.se] 
> Date: 04/05/2011 02:56 AM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete 
> 
> Hi! 
> 
> Are you in Base Development or Best Practice Development? 
> 
> If in Best Practice, your form needs an overlay before you can modify the 
> form, or you may want to convert your form to a Custom-form with the BPCU 
> utility. 
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se 
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
> * RRR|License - Not enough Remedy licenses? Save money by optimizing. 
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
> Find these products, and many free tools and utilities, at http://rrr.se. 
> 
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I 
>> cannot delete add or even modify anything with indexes... 
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged 
>> in 
>> as Demo but no Go... 
>> Are we support to

Beta program for ARSmarts 2.7 started

[Support]

**


  
  
Hello List,

Just in case you missed the first announcement, we recently opened
the beta program for ARSmarts 2.7.

The main novelties in version 2.7 of ARSmarts are the support of
Roles and Applications (certainly useful for ITSM users).  Roles and
applications are now supported through all the ARSmarts
functionalites: the Navigator, the Documenter and the Grapher.

If you feel like participating to this beta program, please register
here:  http://www.arsmarts.com/Register
You will then receive access to the download area as well as a
license for the duration of the beta program.

Best regards.

Kaïs
  

_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Importing definitions without Admin Tool or Dev Studio

[Cecil, Ken]

Can you tell me if there is any BMC or third party tool out there that
would let our QC team import definitions without giving them the
development studio or the Admin tool?
 
Part of our company's policy is that development must not take place on
production environments. So we develop in on one box and export/import
into production.
 
Another part of the policy is that whoever makes a development change
cannot also be able to put it into production (as a control). So,
developers are not allowed to move development objects into production
and do not have permission to the production system. Moving in the
changes is the responsibility of the Quality Change Control team.
 
To summarize the breakdown is this:

 
Dev - allowed to develop, not allowed to move into production
QC -  allowed to move into production, not allowed to develop

 
I've been looking around for some utilities but haven't found any so
far. A command line definition import tool would be ideal.
 
If an import tool is not available. Are there any other alternative
angles you can think of for meeting these requirements?
 
Thank,
Ken Cecil
Hubbell Incorporated

***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


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Re: Importing definitions without Admin Tool or Dev Studio

[Andrew C Goodall]

BMC Remedy Migrator

 

Abydos Designer -
http://abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.aspx

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . jcp.com  



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, April 05, 2011 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Importing definitions without Admin Tool or Dev Studio

 

Can you tell me if there is any BMC or third party tool out there that
would let our QC team import definitions without giving them the
development studio or the Admin tool?

 

Part of our company's policy is that development must not take place on
production environments. So we develop in on one box and export/import
into production.

 

Another part of the policy is that whoever makes a development change
cannot also be able to put it into production (as a control). So,
developers are not allowed to move development objects into production
and do not have permission to the production system. Moving in the
changes is the responsibility of the Quality Change Control team.

 

To summarize the breakdown is this:

 

Dev - allowed to develop, not allowed to move into production

QC -  allowed to move into production, not allowed to develop

 

I've been looking around for some utilities but haven't found any so
far. A command line definition import tool would be ideal.

 

If an import tool is not available. Are there any other alternative
angles you can think of for meeting these requirements?

 

Thank,

Ken Cecil

Hubbell Incorporated

***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_
The information transmitted is 
intended only for the person or entity to which it is addressed and may 
contain confidential and/or privileged material.  If the reader of this message 
is not the intendedrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,distribution or copying of this 
message including any attachments is strictly prohibited.   If you are 
notthe intended recipient, please contact the sender and delete the 
material from any computer.

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Re: Importing definitions without Admin Tool or Dev Studio

[Rasmin Arbai]

Ken,

We use Panacea (required license) to migrate code from DEV to QA as well as
QA to PRD

On Tue, Apr 5, 2011 at 12:14 PM, Cecil, Ken  wrote:

> **
> Can you tell me if there is any BMC or third party tool out there that
> would let our QC team import definitions without giving them the development
> studio or the Admin tool?
>
> Part of our company's policy is that development must not take place on
> production environments. So we develop in on one box and export/import into
> production.
>
> Another part of the policy is that whoever makes a development change
> cannot also be able to put it into production (as a control). So, developers
> are not allowed to move development objects into production and do not have
> permission to the production system. Moving in the changes is
> the responsibility of the Quality Change Control team.
>
> To summarize the breakdown is this:
>
>
> Dev - allowed to develop, not allowed to move into production
> QC -  allowed to move into production, not allowed to develop
>
>
> I've been looking around for some utilities but haven't found any so far. A
> command line definition import tool would be ideal.
>
> If an import tool is not available. Are there any other alternative angles
> you can think of for meeting these requirements?
>
> Thank,
> Ken Cecil
> Hubbell Incorporated
>
> ***
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom
> they are addressed. If you have received this email in error please
> notify the system manager. This footnote also confirms that this
> email message has been swept for the presence of computer 
> viruses.www.Hubbell.com  - Hubbell Incorporated**
>
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_
>
>


-- 
Rasmin Arbai

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Re: Importing definitions without Admin Tool or Dev Studio

[LJ LongWing]

Ken,

The best import tool is dev studio..just because they have it, does not mean
they can develop (don't have the skills required)..if needed you could use
the driver tool J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, April 05, 2011 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Importing definitions without Admin Tool or Dev Studio

 

** 

Can you tell me if there is any BMC or third party tool out there that would
let our QC team import definitions without giving them the development
studio or the Admin tool?

 

Part of our company's policy is that development must not take place on
production environments. So we develop in on one box and export/import into
production.

 

Another part of the policy is that whoever makes a development change cannot
also be able to put it into production (as a control). So, developers are
not allowed to move development objects into production and do not have
permission to the production system. Moving in the changes is the
responsibility of the Quality Change Control team.

 

To summarize the breakdown is this:

 

Dev - allowed to develop, not allowed to move into production

QC -  allowed to move into production, not allowed to develop

 

I've been looking around for some utilities but haven't found any so far. A
command line definition import tool would be ideal.

 

If an import tool is not available. Are there any other alternative angles
you can think of for meeting these requirements?

 

Thank,

Ken Cecil

Hubbell Incorporated

***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**
 
 
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: 7.6.04 developer studio indexes? / add / remove / delete

[patrick zandi]

I will get it .. thanks...


On Tue, Apr 5, 2011 at 11:44 AM, LJ LongWing  wrote:

> That was a copy/paste from a Doug Mueller post a few days back (3/30), go
> search the archives to get the complete post :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
> Sent: Tuesday, April 05, 2011 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete
>
> Hi Dave - Appreciate your response.
>
> "ARSList doesn't allow me to attach things from what I understand so I have
> included the text of a driver script that shows the calls for each type of
> object to promote it."
>
> Did not see the driver script?
>
> Regards
> Atul
>
>
> -Original Message-
> From: "Easter, David" [david_eas...@bmc.com]
> Date: 04/05/2011 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete
>
> As per Doug's message:
>
> " What you need is a way to promote a definition from base to a custom
> object.
>
> We actually have logic to do that promotion (we also have logic to move
> something from custom to base but that is not really something you should be
> needing to do unless you made a mistake in a promotion).  Unfortunately, we
> did not expose that operation in Dev Studio.  This is an oversight that we
> plan to correct in a future release.  You would then be able to simply go
> into base mode, select the object(s) to promote and promote them.
>
> The good news is that since it is an API call and the driver program that
> is supplied with all installs allows you to call the API call that does the
> work, there is a way you can use driver to promote things from base to
> custom.
>
> ARSList doesn't allow me to attach things from what I understand so I have
> included the text of a driver script that shows the calls for each type of
> object to promote it.  You could create a simple file that loops across a
> list of things and promotes them.  Again, this is a workaround, but it
> closes the gap in Dev Studio.  It is not for everyone; but for those
> experienced with using driver and needing a solution and willing to put in a
> little extra work today, it is available."
>
> So BPCU does not need to be used to convert a definition from base to
> custom.
>
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, April 05, 2011 06:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete
>
> Hi,
>
> As others have testified, the BPCU may not be as flexible as we would like
> it to be.
>
> I have not tried it myself ...
>
> ... but it is the only current way to get old things converted into the
> system as "custom".
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Guess I am still not clear on BPCU utility.
> >
> > "you may want to convert your form to a Custom-form with the BPCU
> > utility." --- I thought this BPCU utility was for one time use pre 7.6.04
> > so the customizations are saved???
> >
> > I am on 7.6.04 system and was provided a def file of all custom code
> built
> > in 7.1 and when I imported the def file it came in as 'unmodified'. Not
> > aware of a mechanism to convert these to custom (except the 'save as'
> > option).
> >
> >
> > -Original Message-
> > From: "Misi Mladoniczky" [m...@rrr.se]
> > Date: 04/05/2011 02:56 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete
> >
> > Hi!
> >
> > Are you in Base Development or Best Practice Development?
> >
> > If in Best Practice, your form needs an overlay before you can modify the
> > form, or you may want to convert your form to a Custom-form with the BPCU
> > utility.
> >
> > Best Regards - Misi, RRR AB, http://www.rrr.se
> >
> > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> > * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> > Find these products, and many free tools and utilities, at http://rrr.se
> .
> >
> >> I am on a Windows Pre-stack 7.6.04 --

Re: 7.6.04 developer studio indexes? / add / remove / delete

[Atul Vohra]

Thanks again.

I am getting an error when I try the command (steps shown below) - any help 
would be appreciated:

Command: cofo
CREATE OVERLAY/CUSTOM FROM OBJECT
Type of operation - (Convert object to custom - 1, Convert custom object to 
overlay - 2, Convert custom object to base - 3) (1):
Name of base object: XXX:My Custom Form
Type of the base object:
form(1), filter(5), activelink(6), menu(8), escalation(9), container(12), 
view(14), field(15), image(17): 1
Object Modification Log Label ():

ARCreateOverlayFromObject results
ReturnCode: ERROR
Status List : 1 items
Status Struct :
Message type : ERROR
Message number : 8860
Message: The Group ID for Overlay and custom objects can only be 0 (does not 
belong to an overlay group) or 1 (belongs to the overlay group)

Regards
Atul

-Original Message-
From: "Easter, David" [david_eas...@bmc.com]
Date: 04/05/2011 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

It is at the bottom of Doug's message. 


-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 


-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra 
Sent: Tuesday, April 05, 2011 08:06 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi Dave - Appreciate your response. 

"ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it." 

Did not see the driver script? 

Regards 
Atul 


-Original Message- 
From: "Easter, David" [david_eas...@bmc.com] 
Date: 04/05/2011 10:34 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

As per Doug's message:  

" What you need is a way to promote a definition from base to a custom object.  

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them.  

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom.  
   
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available."  

So BPCU does not need to be used to convert a definition from base to custom.   
 

-David J. Easter  
Manager of Product Management, Remedy Platform  
BMC Software, Inc.
   
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.  
-Original Message-  
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky  
Sent: Tuesday, April 05, 2011 06:38 AM  
To: arslist@ARSLIST.ORG  
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete  

Hi,  

As others have testified, the BPCU may not be as flexible as we would like  
it to be.  

I have not tried it myself ...  

... but it is the only current way to get old things converted into the  
system as "custom".  

Best Regards - Misi, RRR AB, http://www.rrr.se  

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):  
* RRR|License - Not enough Remedy licenses? Save money by optimizing.  
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.  
Find these products, and many free tools and utilities, at http://rrr.se.  

> Guess I am still not clear on BPCU utility.  
>  
> "you may want to convert your form to a Custom-form with the BPCU  
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04  
> so the cust

Re: 7.6.4 Upgrade

[jham36]

Make sure dev cache mode is turned off if this is your production 
environment.

James

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Re: Incident Management 7.1- Scripts, Decision Trees -- more information/usage examples?

[Ray T]

Thanks a lot! This is useful information. Do you know if these features have
changed a lot in 7.6.x?

On Wed, Mar 23, 2011 at 1:00 PM, strauss  wrote:

> **
>
> For starters, make sure that your 7.0.02/03 app is patched to at least
> 007.  I seem to recall that until that patch, these features didn’t actually
> work as documented (or at all, especially branching!!).  Even on patch 009,
> they are clunky enough that our helpdesk has declined to use them.  They
> have had MUCH better luck with templates, although locating and selecting
> them in 7.0 can be a pain in a multi-tenancy environment.  That is
> supposedly much improved in 7.6.0x.
>
>
>
> There was an update to decision tree documentation in a Technical Bulletin
> (November 2007) that you might want -
> http://arsweb4.ars.unt.edu/helpdesk/docs/BMC%20Remedy%20Service%20Desk%20Incident%20Management%20Version%207.0%20Decision%20Tree%20Process.pdf
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ray T
> *Sent:* Wednesday, March 23, 2011 11:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incident Management 7.1- Scripts, Decision Trees -- more
> information/usage examples?
>
>
>
> **
>
> Hi listers, there is not much in the standard IM 7.0/1 docs about Scripts
> and Decision Trees. Can somebody point me to better descriptions of these
> features, or tell me how you use them in your organization? I am about to
> look into 7.6 documents out of curiousity, but my version is pre 7.5, so I
> don't know how relevant these topics on these docs will be.
>
>
>
> I tried to setup a Decision Tree, but I am having a dull moment and can't
> seem to figure out how the branching works.
>
>
>
> Thanks.
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Incident schema

[Ray Gellenbeck]

I don't have a current VM to spin up from where I am.  If anyone has an excel 
table showing the field ID, field type, field name and field label for the 
7.6.04 (or similar) Incident schema (HPD:HelpDesk), I would appreciate it.  No 
need to post here, just email me at raygellenb...@hotmail.com

Thanks.

-- 

Ray Gellenbeck
BMC SME, MCiS

ICS Nett, Inc.  | 8(a), DBE firm 
www.ics-nett.com
Innovation - Collaboration - Synergy
Ranked #5 on Washington Technology's 2010 "Top 25 8(a) Small Business Firms"



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Create entry in Remedy via URL

[Andrew Fremont]

Hi List,

It seems that it is not possible, but I want to double check...

We want to send customers a URL (via email). One user click the link, it
creates a new entry in Remedy.

In the Mid-tier doc, it shows how to construct the URL to open the form in
Search and Submit mode.
E.g.
http://
&server=&qual=%27Assigned+To%27%3D%22ME%22&mode=Submit

Is it possible?

Thanks,
Tam

AR server 7.5
Mid-tier 7.1
SQL Oracle 10

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Re: 7.6.04 developer studio indexes? / add / remove / delete

[Bhurat, Ashish]

(For those who want to move custom to base, change the first parameter of the 
cofo call below from a 1 to a 3 and that should move it that direction.)

ssc
1961
4
1

ssc
1962
4
1

You need to set above parameters before converting object from base to custom.


Thanks,
-Ashish


-Original Message-
From: Atul Vohra [mailto:a...@protechsoftwareinc.com] 
Sent: Tuesday, April 05, 2011 10:41 PM
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

Thanks again.

I am getting an error when I try the command (steps shown below) - any help 
would be appreciated:

Command: cofo
CREATE OVERLAY/CUSTOM FROM OBJECT
Type of operation - (Convert object to custom - 1, Convert custom object to 
overlay - 2, Convert custom object to base - 3) (1):
Name of base object: XXX:My Custom Form
Type of the base object:
form(1), filter(5), activelink(6), menu(8), escalation(9), container(12), 
view(14), field(15), image(17): 1
Object Modification Log Label ():

ARCreateOverlayFromObject results
ReturnCode: ERROR
Status List : 1 items
Status Struct :
Message type : ERROR
Message number : 8860
Message: The Group ID for Overlay and custom objects can only be 0 (does not 
belong to an overlay group) or 1 (belongs to the overlay group)

Regards
Atul

-Original Message-
From: "Easter, David" [david_eas...@bmc.com]
Date: 04/05/2011 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

It is at the bottom of Doug's message. 


-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 


-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra 
Sent: Tuesday, April 05, 2011 08:06 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi Dave - Appreciate your response. 

"ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it." 

Did not see the driver script? 

Regards 
Atul 


-Original Message- 
From: "Easter, David" [david_eas...@bmc.com] 
Date: 04/05/2011 10:34 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

As per Doug's message:  

" What you need is a way to promote a definition from base to a custom object.  

We actually have logic to do that promotion (we also have logic to move 
something from custom to base but that is not really something you should be 
needing to do unless you made a mistake in a promotion).  Unfortunately, we did 
not expose that operation in Dev Studio.  This is an oversight that we plan to 
correct in a future release.  You would then be able to simply go into base 
mode, select the object(s) to promote and promote them.  

The good news is that since it is an API call and the driver program that is 
supplied with all installs allows you to call the API call that does the work, 
there is a way you can use driver to promote things from base to custom.  
   
ARSList doesn't allow me to attach things from what I understand so I have 
included the text of a driver script that shows the calls for each type of 
object to promote it.  You could create a simple file that loops across a list 
of things and promotes them.  Again, this is a workaround, but it closes the 
gap in Dev Studio.  It is not for everyone; but for those experienced with 
using driver and needing a solution and willing to put in a little extra work 
today, it is available."  

So BPCU does not need to be used to convert a definition from base to custom.   
 

-David J. Easter  
Manager of Product Management, Remedy Platform  
BMC Software, Inc.  
   
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.  
-Original Message-  
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky  
Sent: Tuesday, April 05, 2011 06:38 AM  
To: arslist@ARSLIST.ORG  
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete  

Hi,  

As others have testified, the BPCU may not be as flexible as we would like  
it to be.  

I have not tried it myself ...  

... but it is the only current way to get old things converted into the  
system as "custom".  

Best Regards - Misi, RRR AB, http://www.rrr.se  

Products from RRR Scandinavi

Re: No data loaded for Server Information on User tool 7.5.0/7.6.03

[Joe Martin D'Souza]

This may not be happening for several reasons... I have had this fail on me for 
one of these several reasons..

1) Incorrect configuration of the plugin in the ar.conf (ar.cfg) file..
2) Failure of workflow related to the Server Information page from being 
installed for whatever reasons. It did happen to me once..
3) Incorrect configuration in the armonitor.conf (armonitor.cfg) file that 
starts the plugin server such as a wrong server name or one that does not 
resolve to the servers IP Address..

There were a few more instances where this has failed for me but I do not 
recall them all right now but this should be a good starting point for you to 
check..

Joe

From: Andrew Fremont 
Sent: Monday, April 04, 2011 7:31 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: No data loaded for Server Information on User tool 7.5.0/7.6.03

** Hi List. 

We can't see any data on the the Server Information. The form is just empty 
when viewing from the user tool 7.5/7.6.03. 
Home-->AR System Administration-->AR System Administration Console--> 
System->General-->Server Information

I have to use the old admin tool, 7.0.1 to check the data, but some of the 7.5 
settings are not visible on this old admin tool version.

Any advice.


AR Sever 7.5.0 P006
SQL - Oracle 10.2.0.4.0

Thanks,

Andrew

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Re: ARS 7.5 License Key

[Joe Martin D'Souza]

That’s the location where your armonitor.conf file gets copied before its 
modified by an installation for eg when ITSM and AtriumCore installs 
modified it..


The armonitor.conf file defaults its location to /etc/name>/armonitor.conf UNLESS you want it elsewhere, in which case, that path 
is referenced from the startup script, from a parameter, which reads its 
value from the ar.conf file. If you have no settings in the ar.conf file 
that changes that default location of the armonitor.conf file, then look in 
the /etc// directory.


If you are starting the server as non root and if this directory has root 
permissions, it could be a reason why the startup script cannot access it.. 
You may have installed the server as root and then changed the permissions 
to non root but forgot to chown supporting files and directories such as 
this and the catalog files???


Joe

-Original Message- 
From: Gopal-SRG
Sent: Tuesday, April 05, 2011 2:09 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 License Key

Hi Uday/LJ,
When i checked for the armonitor.conf file in our system, it is present in
the below location
./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf
./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf

But the armonitor is not present in the
./remedy/ar/ARSystem/conf/

When ever i start my ARSystem, the armonitor is eventually called from the
above location at the startup.
Will this be a problem?(armonitor file not present as part of the ARSystem
conf folder)
Havnt commented any startup sh fiels in the armonitor conf.Just to confirm
the folder relocation before commenting it

Please guide us through this

Regards,
Gopal


Uday Joshi wrote:


Hi Gopal,

Apparently the SLM engine is experiencing Segment violation (signal 11).
This can happen due to corruption in the definition. As suggested try to
start the basic ARServer by commenting out other component.

However I am suspecting some problem as there is ARERR90 as well. Sugggest
to collect more detailed debug log to get hint at what might be corrupted.

Best Regards,

Uday Joshi

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Saturday, April 02, 2011 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 License Key

Ok...my first recommendation based on those logs would be to go into
armonitor.conf and comment out everything except maybe the arserverd and
the
arplugindmaybe the java pluginbut comment out everything else.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG
Sent: Saturday, April 02, 2011 1:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 License Key

Hi Pritch,
This is not an upgraded system.Its an evaluation version.This server
restart
has happened on the day in which this eval got expired.
Server is not stable and getting restarted again and again
http://old.nabble.com/file/p31301633/armonitor.log armonitor.log
http://old.nabble.com/file/p31301633/arerror.log arerror.log

pritch wrote:



Attached is the armonitor and arerror log.In the armonitor log the
slmcollsv.sh is the which is staring point and it goes cycle again and
again.
Dont know how to get rid of it

Regards,
Gopal
Hi Gopal,

Was this an upgraded (or moved) system?  If so, have you had server
statistics on in the past?

I ran into a problem with a past system where the system kept shutting
down
and restarting - it was thinking it was an eval copy but there were more
than the limit of Server Statistic records in the DB which kept it from
starting correctly.  In that case, I needed to have the DB truncate the
server statistics table (was
t4 in that system).

As stated previously, you should check the error logs, but if it's also
telling you that the system is an eval copy (would show in the AR Error
log), you may also want to see how many records are in the Statistics
table.

On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)"
 wrote:

Gopal,

I don't know of a command-line license add (or import) facility off

the

top of my head, but it's moot.  Your server needs to be operational

and

stable regardless.

Check your error log.  There are probably messages for shutdown and
startup, and maybe a fatal error.

When you restart Remedy, monitor the script.  You may gain insight

into

a

startup error.

Server and database conditions can easily cause problems.  Exhausted

disk

space, cursors/cursor sharing, and any number of other things can

prevent

Remedy startup.

Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG
Sent: Friday, April 01, 2011 11:29 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 License Key

Hi List,
Can you please tell me how to add an licence through the command prompt?

We are 

Re: 7.6.4 Upgrade

[Joe Martin D'Souza]

First and foremost check your log files to see what may be going on.. Having 
said that here are a few tips to check certain things that could reduce your 
performance to the level its at..

Check the size of the transaction log file, and flush it. SQL server 2000 
onwards does manage it automatically, with auto growth enabled, but maybe 
something is choking it? Make sure the disks where the log and data files of 
the AR System database reside have a healthy amount of free space..

Also check your disk space on the AR Server, sometimes log files if enabled and 
left enabled can grow large enough to fill up the disk, and this can choke the 
AR Server as it does require a significant of free disk space to run..

Hope this helps..

Cheers

Joe


From: LJ LongWing 
Sent: Tuesday, April 05, 2011 9:55 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: 7.6.4 Upgrade

** 
Rafael,

I recommend turning on API/Filter/SQL logging on the server and analyzing the 
timings of each call with something like AR Workflow Analyzer…it’ll tell you 
what api/sql calls took the longest and you can analyze from there to find out 
why…..the message in general just means that the client asked for a process and 
the server took longer than 2 min’s to respond….that’s ALL it means…it’s up to 
you to figure out why it took so long.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718
Sent: Tuesday, April 05, 2011 7:14 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade

 

** 

Hello list,

 

I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I 
get the following timeout message:

ARERR [92] Timeout during database update -- the operation has been accepted by 
the server and will usually complete successfully

 

NOTE: The request does get created but I keep getting this. Has anyone 
experience this?

 

ARS: 7.6.4

Server: Win 2008

DB: SQL 2008

 

Rafael

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Re: Create entry in Remedy via URL

[Joe Martin D'Souza]

Might help if you tell us what exactly you expect the system to be capable of 
doing, and the business requirement..

For some reason it looks like you are asking the obvious, can a  web page 
opened in a submit mode do a submit operation – yes.. But obviously that is not 
what you mean to ask. I’m guessing what you are trying to ask is if you can 
perform a save operation directly without user interaction of pressing a submit 
button on the page after it is opened after querying for a particular entry or 
entries.. Is that it?

If so yes, it should be possible too.. it would require creating a push field 
operation using an active link and an appropriate execution condition that 
would depend on what your business need is...

Cheers

Joe



From: Andrew Fremont 
Sent: Tuesday, April 05, 2011 9:24 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Create entry in Remedy via URL

** Hi List, 

It seems that it is not possible, but I want to double check...

We want to send customers a URL (via email). One user click the link, it 
creates a new entry in Remedy.

In the Mid-tier doc, it shows how to construct the URL to open the form in 
Search and Submit mode.
E.g.
http://&server=&qual=%27Assigned+To%27%3D%22ME%22&mode=Submit

Is it possible?

Thanks,
Tam

AR server 7.5
Mid-tier 7.1
SQL Oracle 10

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7.6.4 Upgrade

[Daniel Condrea]

Hello All,

We use ARS in custom mode and, so far, there is no need for UNICODE. 

The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. 
Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE.

Now we have to migrate ARS server from version 7.1 to 7.6.04. The installer 
does not let us upgrade to version 7.6.04 because the Oracle is UNICODE.

Do you have a document that details the steps that have to be taken to upgrade 
a nonUNICODE ARS server from 7.1 to an UNICODE ARS server of version 7.6.04?

Thank you,
Daniel


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Re: Incident schema

[Joe Martin D'Souza]

Ray,

What exactly are you looking for? I’m not sure how much help will a description 
of the T table and the Helpdesk form view will help you if there have been 
alterations / customizations done to this form which should be the case at most 
sites.. You could potentially get 10 different sets of information from 10 
different people..

If you are looking for a virgin OTB install, I could perhaps give you that next 
week, after I setup a new server..

Even with that, the data types could differ depending on whether the choice of 
database character set type was UNICODE or non-UNICODE... for e.g.. varchar on 
non UNICODE, vs. nvarchar on a UNICODE database

Joe


From: Ray Gellenbeck 
Sent: Tuesday, April 05, 2011 7:25 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Incident schema

** 


I don't have a current VM to spin up from where I am.  If anyone has an excel 
table showing the field ID, field type, field name and field label for the 
7.6.04 (or similar) Incident schema (HPD:HelpDesk), I would appreciate it.  No 
need to post here, just email me at raygellenb...@hotmail.com


Thanks.


-- 

Ray Gellenbeck
BMC SME, MCiS


ICS Nett, Inc.  | 8(a), DBE firm 
www.ics-nett.com
Innovation - Collaboration - Synergy
Ranked #5 on Washington Technology's 2010 "Top 25 8(a) Small Business Firms"

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Re: ARS 7.5 License Key

[Gopal-SRG]

Hi Uday/LJ,
I have commented all the component except arserverd in the armonitor.conf
file.Still is the same issue.
Attached the armonitor.conf and the zipped log file

Regards,
Gopal

Uday Joshi wrote:
> 
> Hi Gopal,
> 
> Apparently the SLM engine is experiencing Segment violation (signal 11).
> This can happen due to corruption in the definition. As suggested try to
> start the basic ARServer by commenting out other component.
> 
> However I am suspecting some problem as there is ARERR90 as well. Sugggest
> to collect more detailed debug log to get hint at what might be corrupted.
> 
> Best Regards,
> 
> Uday Joshi
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Saturday, April 02, 2011 10:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5 License Key
> 
> Ok...my first recommendation based on those logs would be to go into
> armonitor.conf and comment out everything except maybe the arserverd and
> the
> arplugindmaybe the java pluginbut comment out everything else.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG
> Sent: Saturday, April 02, 2011 1:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5 License Key
> 
> Hi Pritch,
> This is not an upgraded system.Its an evaluation version.This server
> restart
> has happened on the day in which this eval got expired.
> Server is not stable and getting restarted again and again
> http://old.nabble.com/file/p31301633/armonitor.log armonitor.log 
> http://old.nabble.com/file/p31301633/arerror.log arerror.log 
> 
> pritch wrote:
>> 
>> 
>> Attached is the armonitor and arerror log.In the armonitor log the
>> slmcollsv.sh is the which is staring point and it goes cycle again and
>> again.
>> Dont know how to get rid of it
>> 
>> Regards,
>> Gopal
>> Hi Gopal,
>> 
>> Was this an upgraded (or moved) system?  If so, have you had server
>> statistics on in the past?  
>> 
>> I ran into a problem with a past system where the system kept shutting
>> down
>> and restarting - it was thinking it was an eval copy but there were more
>> than the limit of Server Statistic records in the DB which kept it from
>> starting correctly.  In that case, I needed to have the DB truncate the
>> server statistics table (was 
>> t4 in that system).
>> 
>> As stated previously, you should check the error logs, but if it's also
>> telling you that the system is an eval copy (would show in the AR Error
>> log), you may also want to see how many records are in the Statistics
>> table.
>> 
>> On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)"
>>  wrote:
>>> Gopal,
>>> 
>>> I don't know of a command-line license add (or import) facility off
> the
>>> top of my head, but it's moot.  Your server needs to be operational
> and
>>> stable regardless.
>>> 
>>> Check your error log.  There are probably messages for shutdown and
>>> startup, and maybe a fatal error.
>>> 
>>> When you restart Remedy, monitor the script.  You may gain insight
> into
>> a
>>> startup error.
>>> 
>>> Server and database conditions can easily cause problems.  Exhausted
>> disk
>>> space, cursors/cursor sharing, and any number of other things can
>> prevent
>>> Remedy startup.
>>> 
>>> Mike White
>>> EMail michael.wh...@verizon.com
>>> Office 813.978.2192
>>> 
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG
>>> Sent: Friday, April 01, 2011 11:29 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: ARS 7.5 License Key
>>> 
>>> Hi List,
>>> Can you please tell me how to add an licence through the command prompt?
>>> 
>>> We are not able the user tool because ther is some issue with the server
>>> and
>>> it is getting restarted again and again.
>>> 
>>> Please help me...
>>> 
>>> 
>>> Regards,
>>> Gopal
>> 
>>
> 
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Re: 7.6.4 Upgrade

[Joe Martin D'Souza]

If you want to upgrade from a non-UNICODE ARS database to a UNICODE 
database, your DBA has got a few nails to bang before you can begin. You 
need to do a table structure and data conversion to alter the database from 
the current state to convert it to a UNICODE database..


Before you attempt this, it would be safe to have a backup of your database 
in its current state, so you have a recovery point..


Joe

-Original Message- 
From: Daniel Condrea
Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade

Hello All,

We use ARS in custom mode and, so far, there is no need for UNICODE.

The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 
10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is 
UNICODE.


Now we have to migrate ARS server from version 7.1 to 7.6.04. The installer 
does not let us upgrade to version 7.6.04 because the Oracle is UNICODE.


Do you have a document that details the steps that have to be taken to 
upgrade a nonUNICODE ARS server from 7.1 to an UNICODE ARS server of version 
7.6.04?


Thank you,
Daniel


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