Re: More FUN with 7.6.04 Form Overlays

[strauss]

Ah, part of the problem is that the viewName for any schema with a name or 
(resolvedName) over 30 characters gets truncated and appended with 
differentiating characters, primarily where the first 25 or so characters are 
NOT UNIQUE between multiple forms.  The trouble is that each server creates 
different viewNames, so…

on one server, upgraded from 7.1/2.1/7.0 to 7.6.04:
select count(*) as "BMC.CORE.CONFIG:BMC_ConfigBaseElement" from 
BMC_CORE_CONFIG_BMC_ConfigBase
select count(*) as "BMC.CORE.CONFIG:BMC_ConfigBaseRelationship" from 
BMC_CORE_CONFIG_BMC_ConfigB159

and on another, clean install of 7.6.04:
select count(*) as "BMC.CORE.CONFIG:BMC_ConfigBaseElement" from 
BMC_CORE_CONFIG_BMC_ ConfigB456
select count(*) as "BMC.CORE.CONFIG:BMC_ConfigBaseRelationship" from 
BMC_CORE_CONFIG_BMC_ConfigBase

Yes, they are reversed; beware!  The same viewName on different server may 
point at completely a different form from within the set of those with common 
name elements.  You will have to edit some of the sql scripts in \BMC 
Software\Migrator\migrator\DeltaDataMigration\Utilities to fit EVERY server 
that you use them on – in my case there were differences in 
AR_7604_Forms_Count.sql, Atrium_7604_Forms_Count.sql, and 
RKM_7604_Forms_Count.sql.

Why am I this far down in the weeds on a Friday afternoon???

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, April 29, 2011 11:48 AM
To: arslist@ARSLIST.ORG
Subject: More FUN with 7.6.04 Form Overlays

Here’s one for you.  I was poking around in the Delta Data Migration 
directories this morning, and found the sql scripts for counting records in 
forms for each of the applications.  Some of them have more errors than correct 
lines, but that can be fixed; maybe the form names are instantiated differently 
on other SQL systems (maybe they were created against oracle?), but they were 
dead wrong for SQL Server 2008 (many form names too long and therefore 
unrecognized).  Also, a lot of the form names were invalid because they were 
missing underscores – I’m not sure how anyone could have compiled these scripts 
without ever testing them.  If this is what the DDM uses to run queries, there 
is no chance of it ever working correctly.

Anyway, I tried to run a select statement in SQL for a custom integer field on 
my HPD:Help Desk form to see if it has negative number entries that need to be 
reset to “0” (see DDM doc pg 19), and found that I could not select that field 
because it exists only in the overlay.  In fact, you cannot select ANY of your 
custom fields from HPD_Help_Desk, and there is no HPD_Help_Desk__o in the form 
list, so I wonder where you can go in SQL to query the overlays.  HPD:Help 
Desk__o exists in arschema table with its own schemaId, but it has no T or H 
tables etc., the custom field columns are part of the T table for HPD:Help Desk 
itself.

Select Outage_Duration from HPD_Help_Desk WHERE Outage_Duration < 0
…is not a valid command – Outage_Duration is not recognized by SQL Server as a 
valid column in the HPD_Help_Desk table

If I try querying the T table directly, that works:
Select [C94006] from dbo.T993 WHERE [C94006] < 0

So are custom fields in form overlays undefined in the SQL Server namespace??

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

Re: Index For Base Element CMDB 7.6

[Kevin Begosh]

okay thanks.

On Fri, Apr 29, 2011 at 4:38 PM, Tommy Morris
wrote:

> **
>
> Yeah you definitely want to put the system in Developer Cache mode for
> that.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* Friday, April 29, 2011 3:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Index For Base Element CMDB 7.6
>
>
>
> ** Thanks Tommy.  I am going to wait till off hours and give it a whirl.
>
> On Fri, Apr 29, 2011 at 4:29 PM, Tommy Morris 
> wrote:
>
> **
>
> Yes. I have added several to Base Element through Class Manager. No
> problems at all.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* Friday, April 29, 2011 3:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Index For Base Element CMDB 7.6
>
>
>
> **
>
> List,
>
> We added an attribute to Base Element a couple of weeks ago used the CMDB
> driver to update all other classes etc... and all works well.  Now I want to
> go back and create a index for that same attribute and I see that I can do
> that in the class manager for Base Element but I was not sure if I had to do
> anything else to update the other classes or Base Element for that matter.
> Has anyone ever done this?
>
>
>
> ARS 7.5
>
> CMDB 7.6
>
> Windows 2003 Server
>
> Oracle 11.1
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Kevin Begosh
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: Index For Base Element CMDB 7.6

[Tommy Morris]

Yeah you definitely want to put the system in Developer Cache mode for
that.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Friday, April 29, 2011 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Index For Base Element CMDB 7.6

 

** Thanks Tommy.  I am going to wait till off hours and give it a whirl.

On Fri, Apr 29, 2011 at 4:29 PM, Tommy Morris
 wrote:

** 

Yes. I have added several to Base Element through Class Manager. No
problems at all.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Friday, April 29, 2011 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Index For Base Element CMDB 7.6

 

** 

List,

We added an attribute to Base Element a couple of weeks ago used the
CMDB driver to update all other classes etc... and all works well.  Now
I want to go back and create a index for that same attribute and I see
that I can do that in the class manager for Base Element but I was not
sure if I had to do anything else to update the other classes or Base
Element for that matter.  Has anyone ever done this?

 

ARS 7.5

CMDB 7.6

Windows 2003 Server

Oracle 11.1

-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 

_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_




-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Index For Base Element CMDB 7.6

[Kevin Begosh]

Thanks Tommy.  I am going to wait till off hours and give it a whirl.

On Fri, Apr 29, 2011 at 4:29 PM, Tommy Morris
wrote:

> **
>
> Yes. I have added several to Base Element through Class Manager. No
> problems at all.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* Friday, April 29, 2011 3:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Index For Base Element CMDB 7.6
>
>
>
> **
>
> List,
>
> We added an attribute to Base Element a couple of weeks ago used the CMDB
> driver to update all other classes etc... and all works well.  Now I want to
> go back and create a index for that same attribute and I see that I can do
> that in the class manager for Base Element but I was not sure if I had to do
> anything else to update the other classes or Base Element for that matter.
> Has anyone ever done this?
>
>
>
> ARS 7.5
>
> CMDB 7.6
>
> Windows 2003 Server
>
> Oracle 11.1
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: Index For Base Element CMDB 7.6

[Kevin Begosh]

okay thank you I will give it a whirl.  Just wanted to make sure I was not
missing anything.  What I meant with my original email was we used the CMDB
driver to add a attribute to Base Element.

On Fri, Apr 29, 2011 at 4:32 PM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> **
>
> Kevin,
>
>
>
> What do you mean by ‘used the CMDB driver to update all other classes etc’
> ?
>
>
>
> When you add an attribute to base element you don’t have to update any
> other classes.
>
>
>
> For your question, all you need to do is add the index to the base element
> class either using cmdbdriver or the class manager. You should be able to
> see this on the BMC.CORE:BMC_BaseElement form when you’ve finished.
>
>
>
> Cheers
>
>
>
> Peter
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* 29 April 2011 21:15
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Index For Base Element CMDB 7.6
>
>
>
> **
>
> List,
>
> We added an attribute to Base Element a couple of weeks ago used the CMDB
> driver to update all other classes etc... and all works well.  Now I want to
> go back and create a index for that same attribute and I see that I can do
> that in the class manager for Base Element but I was not sure if I had to do
> anything else to update the other classes or Base Element for that matter.
> Has anyone ever done this?
>
>
>
> ARS 7.5
>
> CMDB 7.6
>
> Windows 2003 Server
>
> Oracle 11.1
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: Index For Base Element CMDB 7.6

[Peter Romain]

Kevin,

 

What do you mean by 'used the CMDB driver to update all other classes etc' ?

 

When you add an attribute to base element you don't have to update any other
classes.

 

For your question, all you need to do is add the index to the base element
class either using cmdbdriver or the class manager. You should be able to
see this on the BMC.CORE:BMC_BaseElement form when you've finished.

 

Cheers

 

Peter 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: 29 April 2011 21:15
To: arslist@ARSLIST.ORG
Subject: Index For Base Element CMDB 7.6

 

** 

List,

We added an attribute to Base Element a couple of weeks ago used the CMDB
driver to update all other classes etc... and all works well.  Now I want to
go back and create a index for that same attribute and I see that I can do
that in the class manager for Base Element but I was not sure if I had to do
anything else to update the other classes or Base Element for that matter.
Has anyone ever done this?

 

ARS 7.5

CMDB 7.6

Windows 2003 Server

Oracle 11.1

-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Index For Base Element CMDB 7.6

[Tommy Morris]

Yes. I have added several to Base Element through Class Manager. No
problems at all.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Friday, April 29, 2011 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Index For Base Element CMDB 7.6

 

** 

List,

We added an attribute to Base Element a couple of weeks ago used the
CMDB driver to update all other classes etc... and all works well.  Now
I want to go back and create a index for that same attribute and I see
that I can do that in the class manager for Base Element but I was not
sure if I had to do anything else to update the other classes or Base
Element for that matter.  Has anyone ever done this?

 

ARS 7.5

CMDB 7.6

Windows 2003 Server

Oracle 11.1

-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: "Append Items" disabled in fields with menus

[Kemes, Lisa]

Change your display type to "edit" and this check box will no longer be 
disabled.

Lisa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd
Sent: Thursday, April 28, 2011 4:31 PM
To: arslist@ARSLIST.ORG
Subject: "Append Items" disabled in fields with menus

**
Dear List,

We have forms with fields with menus.  On some of these there is an "Append 
Items" check box, which means that instead of the menu choice replacing what is 
already there, it will be added to it.  But in some fields this "Append Items" 
option is disabled. What determines whether this option is available?  (I've 
had no luck finding this in the documentation, but if somebody could point me 
to it I would be very grateful.)

I also tried to look this up in the listserv archives, but it seems to be down 
at the moment.

Dwayne Martin
James Madison University
(ARS and Admin tool 7.1 p3, RH Linux server)
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Index For Base Element CMDB 7.6

[Kevin Begosh]

List,
We added an attribute to Base Element a couple of weeks ago used the CMDB
driver to update all other classes etc... and all works well.  Now I want to
go back and create a index for that same attribute and I see that I can do
that in the class manager for Base Element but I was not sure if I had to do
anything else to update the other classes or Base Element for that matter.
Has anyone ever done this?

ARS 7.5
CMDB 7.6
Windows 2003 Server
Oracle 11.1

-- 
Kevin Begosh

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Re: OT - RE- RFE (No Plans to Implement)

[Danny Kellett]

I can't help but think we should keep social apps separate from work apps. Its 
not like emails where we might have one email for work and the other for 
personal items.

There are plenty of other ways to gather data an opinions and I believe it 
should start at the BMC website.
Kind regards
Danny

Sent from my iPhone

On 29 Apr 2011, at 18:35, William Rentfrow  wrote:

> I can't disagree, but this line went from black/white to gray at least 5 
> years ago.
> 
> Now I regularly get messages on Twitter/Facebook involving more stuff related 
> to work than personal stuff - and in the average week I don't log on to 
> either of those.
> 
> I suspect FB will be blocked at fewer and fewer companies (at least in the 
> marketing department) and be more and more open as people realize the amount 
> of evangelizing a large employee base can do, as well as mitigate customer 
> horror stories. 
> 
> You may or may not be surprised how many FB accounts - especially those of 
> attractive women - are of course fake and are the "face(s)" of either a large 
> number of company reps and/or marketing people incognito saying just how much 
> the latest Acme widget has made them rich, thin, and gotten the crabgrass out 
> of their lawn.
> 
> 
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> wrentf...@stratacominc.com
> Blog: www.williamrentfrow.com
> O 715-592-5185
> C 715-410-8056
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
> Sent: Friday, April 29, 2011 10:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT - RE- RFE (No Plans to Implement)
> 
> Please no Facebook!  I am so sick and tired of companies that have their own 
> functioning web site using Facebook as a way of communicating with their 
> customers.  My main reason is that FB is blocked here at work.  My other 
> reason is that FB should be social, not business.  I do not mix business 
> activities with social ones on the internet.  Hell... I don't even use my own 
> name for social activities! 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Friday, April 29, 2011 9:49 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RFE (No Plans to Implement)
> 
> I can see using BMCDN polls for this.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Thursday, April 28, 2011 5:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RFE (No Plans to Implement)
> 
> **
> John,
> 
> I agree with that. It's pretty easy to build surveys within the AR System. 
> Your product makes it even easier.
> 
> It also doesn't make sense to use Face Book. It's easier to use the BMC 
> Community portal. 
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)
>  
> -Original Message-
> From: John Sundberg [mailto:john.sundb...@kineticdata.com]
> Sent: Thursday, April 28, 2011 05:56 PM
> To: arslist@ARSLIST.ORG 
> Subject: Re: RFE (No Plans to Implement) 
>  
> hmmm
> 
> -Original Message-
> On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote:
> 
> ** I predict a Kinetic Survey ad in our future  . :)
> 
> -Original Message-
> On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall  wrote:
> David,
> 
> Here's some solutions for BMC may consider for having users vote.
> 
> 1. Use a Survey tool http://www.surveymonkey.com
> 
> Use or develop a service yourself like http://www.surveymonkey.com
> 
> Surveymonkey is cheap and easy to use versus the cost of your own custom 
> solution, although BMC may disagree :)
> 
> Put every RFE into surveymonkey and broadcast email to subscribers of the 
> product for voting.
> 
> 2. Use Facebook - create pages for every BMC product that customers could 
> join to like (good for you and marketing) and then create facebook poll 
> questions when an RFE is created to get friends (customers) feedback.
> 
> Note: before posting RFE for voting I would also create a process to verify 
> with the originating requestor and R&D that the description of the 
> enhancement is clear and makes sense for the wider audience.
> 
> 
> Regards,
> 
> Andrew Goodall
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |  
> 972.431.1518
> 
> -Original Message-
> From: Andrew C Goodall
> Sent: Thursday, April 28, 2011 1:30 PM
> To: 'arslist@ARSLIST.ORG'
> Subject: RE: RFE (No Plans to Implement)
> 
> I agree, I think that is a great idea. The RFE process needs to be opened up 
> and voted on by paying customers to gauge the real world demand for such 
> enhancements to products.
> 
> I've opened tons of RFEs and rarely do I hear back on any of them, never to 
> my knowledge has a single one been acted on.
> They go into no where land.
> 
> 
> Regards,
> 
> Andrew Goodall
> Software Engineer 2 | Devel

unsubscribe

[Bhakta, Anita]

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Re: More FUN with 7.6.04 Form Overlays

[strauss]

Both schemas – HPD:Help Desk, and there is no HPD:Help Desk__o - have the same 
viewName and shViewName - HPD_Help_Desk and SH_HPD_Help_Desk, respectively, and 
both resolve to T table 993.  The only differences I see in arschema between 
the two are:

The overlay has an overlayProp of 2 (origin or base form has 1) and the overlay 
has overlayGroup = 1 instead of NULL
The overlay has a different schemaId and value in maxStatEnums (whatever that 
is)
The overlay has 26 more fields than the base form

…it _should_ have 29 more fields, but there are three selection fields that 
absolutely refuse to migrate from the staging server.  They all throw this 
error in migrator:

47

Errors results for Fields

48

Source Name

Type

Number

Message

49

70831

Migration Error

3700

Unable to create field : 70831

50

70831

AR System Error

113

Name list parameter is empty


I’m almost to the point where I re-create the custom fields that won’t migrate 
by hand…

7.6.04 seems to pop new errors up daily.  The “AR System Error 113 Name list 
parameter is empty” is a favorite of Migrator.  DevStudio is regaling me with a 
continuous stream of “Required name parameter (or name field in a parameter) is 
empty  - Code 102” errors when I try to save the HPD:Help Desk form on the 
staging server.  This is after every successful save, after it has created a 
bizarre Custom Audit form (with no name) at the top of the Forms list.  If you 
close the form without saving (your changes were committed to the db), and 
reload the forms list it goes away, and then you get one more edit and save in 
before doing it all again.

This _could_ be construed as Friday humor, but I haven’t been laughing.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, April 29, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: More FUN with 7.6.04 Form Overlays

**
Chris,
I don’t run OOTB, so I can’t look specifically…but if you check in arschema, 
there is a column that defines the ‘view’ that is created for the T table.  Is 
the view for the overlay different than the view for the base object?  If it 
is, see if you can query out of the alternate view name properly…..

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, April 29, 2011 10:48 AM
To: arslist@ARSLIST.ORG
Subject: More FUN with 7.6.04 Form Overlays

Here’s one for you.  I was poking around in the Delta Data Migration 
directories this morning, and found the sql scripts for counting records in 
forms for each of the applications.  Some of them have more errors than correct 
lines, but that can be fixed; maybe the form names are instantiated differently 
on other SQL systems (maybe they were created against oracle?), but they were 
dead wrong for SQL Server 2008 (many form names too long and therefore 
unrecognized).  Also, a lot of the form names were invalid because they were 
missing underscores – I’m not sure how anyone could have compiled these scripts 
without ever testing them.  If this is what the DDM uses to run queries, there 
is no chance of it ever working correctly.

Anyway, I tried to run a select statement in SQL for a custom integer field on 
my HPD:Help Desk form to see if it has negative number entries that need to be 
reset to “0” (see DDM doc pg 19), and found that I could not select that field 
because it exists only in the overlay.  In fact, you cannot select ANY of your 
custom fields from HPD_Help_Desk, and there is no HPD_Help_Desk__o in the form 
list, so I wonder where you can go in SQL to query the overlays.  HPD:Help 
Desk__o exists in arschema table with its own schemaId, but it has no T or H 
tables etc., the custom field columns are part of the T table for HPD:Help Desk 
itself.

Select Outage_Duration from HPD_Help_Desk WHERE Outage_Duration < 0
…is not a valid command – Outage_Duration is not recognized by SQL Server as a 
valid column in the HPD_Help_Desk table

If I try querying the T table directly, that works:
Select [C94006] from dbo.T993 WHERE [C94006] < 0

So are custom fields in form overlays undefined in the SQL Server namespace??

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: Remedy API for 7.6

[LJ LongWing]

Ray,

I grabbed by copy out of the 7.6.4 server install..or you can grab it out of
the distribution that you can download.

 

FYI, there has been a Java API since 7.1, and it's been native free since
7.5

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, April 29, 2011 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Remedy API for 7.6

 

** 

Looking for the current API library(ies) for Remedy server.

 

I understand there is both C and Java now?  If anyone has a (valid) link,
let me know via reply or hit me directly at rgellenb...@ics-nett.com

 

thanks a lot!

 



-- 

Ray Gellenbeck

ICS Nett, Inc.  | 8(a), DBE firm 
  www.ics-nett.com
Innovation - Collaboration - Synergy
Ranked #5 on Washington Technology's 2010 "Top 25 8(a) Small Business Firms"

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Remedy API for 7.6

[Ray Gellenbeck]

Looking for the current API library(ies) for Remedy server.

I understand there is both C and Java now?  If anyone has a (valid) link, let 
me 
know via reply or hit me directly at rgellenb...@ics-nett.com

thanks a lot!



-- 

Ray Gellenbeck

ICS Nett, Inc.  | 8(a), DBE firm 
www.ics-nett.com
Innovation - Collaboration - Synergy
Ranked #5 on Washington Technology's 2010 "Top 25 8(a) Small Business Firms"

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Moving Crystal reports from server to server

[Ramey, Anne]

Has anyone successfully moved crystal (11) reports from one server to another 
en-mass?  I have some instructions that "should" work, but I thought I'd check 
if anyone had successfully done so and if they'd like to share the magic?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


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Re: OT - RE- RFE (No Plans to Implement)

[William Rentfrow]

I can't disagree, but this line went from black/white to gray at least 5 years 
ago.

Now I regularly get messages on Twitter/Facebook involving more stuff related 
to work than personal stuff - and in the average week I don't log on to either 
of those.

I suspect FB will be blocked at fewer and fewer companies (at least in the 
marketing department) and be more and more open as people realize the amount of 
evangelizing a large employee base can do, as well as mitigate customer horror 
stories. 

You may or may not be surprised how many FB accounts - especially those of 
attractive women - are of course fake and are the "face(s)" of either a large 
number of company reps and/or marketing people incognito saying just how much 
the latest Acme widget has made them rich, thin, and gotten the crabgrass out 
of their lawn.


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog: www.williamrentfrow.com
O 715-592-5185
C 715-410-8056

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, April 29, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: OT - RE- RFE (No Plans to Implement)

Please no Facebook!  I am so sick and tired of companies that have their own 
functioning web site using Facebook as a way of communicating with their 
customers.  My main reason is that FB is blocked here at work.  My other reason 
is that FB should be social, not business.  I do not mix business activities 
with social ones on the internet.  Hell... I don't even use my own name for 
social activities! 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, April 29, 2011 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

I can see using BMCDN polls for this.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Thursday, April 28, 2011 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

**
John,

I agree with that. It's pretty easy to build surveys within the AR System. Your 
product makes it even easier.

It also doesn't make sense to use Face Book. It's easier to use the BMC 
Community portal. 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
 
-Original Message-
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: Thursday, April 28, 2011 05:56 PM
To: arslist@ARSLIST.ORG 
Subject: Re: RFE (No Plans to Implement) 
 
hmmm

-Original Message-
On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote:

** I predict a Kinetic Survey ad in our future  . :)

-Original Message-
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall  wrote:
David,

Here's some solutions for BMC may consider for having users vote.

1. Use a Survey tool http://www.surveymonkey.com

Use or develop a service yourself like http://www.surveymonkey.com

Surveymonkey is cheap and easy to use versus the cost of your own custom 
solution, although BMC may disagree :)

Put every RFE into surveymonkey and broadcast email to subscribers of the 
product for voting.

2. Use Facebook - create pages for every BMC product that customers could join 
to like (good for you and marketing) and then create facebook poll questions 
when an RFE is created to get friends (customers) feedback.

Note: before posting RFE for voting I would also create a process to verify 
with the originating requestor and R&D that the description of the enhancement 
is clear and makes sense for the wider audience.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |  
972.431.1518

-Original Message-
From: Andrew C Goodall
Sent: Thursday, April 28, 2011 1:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: RFE (No Plans to Implement)

I agree, I think that is a great idea. The RFE process needs to be opened up 
and voted on by paying customers to gauge the real world demand for such 
enhancements to products.

I've opened tons of RFEs and rarely do I hear back on any of them, never to my 
knowledge has a single one been acted on.
They go into no where land.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Thursday, April 28, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

Hi David,

How does BMC determines the demand for an RFE? Are you relying on BMC 
consulting services or the sales department to gauge and estimate the demand?
It seems to me the proper way would be to open the process by having willing 
customers participating and voting in the process. No offense, but most sales 
guys (not just BMC, let's be cl

Re: More FUN with 7.6.04 Form Overlays

[LJ LongWing]

Chris,

I don’t run OOTB, so I can’t look specifically…but if you check in arschema, 
there is a column that defines the ‘view’ that is created for the T table.  Is 
the view for the overlay different than the view for the base object?  If it 
is, see if you can query out of the alternate view name properly…..

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, April 29, 2011 10:48 AM
To: arslist@ARSLIST.ORG
Subject: More FUN with 7.6.04 Form Overlays

 

Here’s one for you.  I was poking around in the Delta Data Migration 
directories this morning, and found the sql scripts for counting records in 
forms for each of the applications.  Some of them have more errors than correct 
lines, but that can be fixed; maybe the form names are instantiated differently 
on other SQL systems (maybe they were created against oracle?), but they were 
dead wrong for SQL Server 2008 (many form names too long and therefore 
unrecognized).  Also, a lot of the form names were invalid because they were 
missing underscores – I’m not sure how anyone could have compiled these scripts 
without ever testing them.  If this is what the DDM uses to run queries, there 
is no chance of it ever working correctly.

 

Anyway, I tried to run a select statement in SQL for a custom integer field on 
my HPD:Help Desk form to see if it has negative number entries that need to be 
reset to “0” (see DDM doc pg 19), and found that I could not select that field 
because it exists only in the overlay.  In fact, you cannot select ANY of your 
custom fields from HPD_Help_Desk, and there is no HPD_Help_Desk__o in the form 
list, so I wonder where you can go in SQL to query the overlays.  HPD:Help 
Desk__o exists in arschema table with its own schemaId, but it has no T or H 
tables etc., the custom field columns are part of the T table for HPD:Help Desk 
itself. 

 

Select Outage_Duration from HPD_Help_Desk WHERE Outage_Duration < 0

…is not a valid command – Outage_Duration is not recognized by SQL Server as a 
valid column in the HPD_Help_Desk table

 

If I try querying the T table directly, that works:

Select [C94006] from dbo.T993 WHERE [C94006] < 0

 

So are custom fields in form overlays undefined in the SQL Server namespace??

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 


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Re: More FUN with 7.6.04 Form Overlays

[Jason Miller]

I am figuring (hoping) not adding custom fields to the AR maintained SQL
views is just an oversight in this release.  I am not justifying it, I just
can't imaging BMC purposely not including custom fields in the SQL views.

Jason

On Fri, Apr 29, 2011 at 9:48 AM, strauss  wrote:

> Here’s one for you.  I was poking around in the Delta Data Migration
> directories this morning, and found the sql scripts for counting records in
> forms for each of the applications.  Some of them have more errors than
> correct lines, but that can be fixed; maybe the form names are instantiated
> differently on other SQL systems (maybe they were created against oracle?),
> but they were dead wrong for SQL Server 2008 (many form names too long and
> therefore unrecognized).  Also, a lot of the form names were invalid because
> they were missing underscores – I’m not sure how anyone could have compiled
> these scripts without ever testing them.  If this is what the DDM uses to
> run queries, there is no chance of it ever working correctly.
>
>
>
> Anyway, I tried to run a select statement in SQL for a custom integer field
> on my HPD:Help Desk form to see if it has negative number entries that need
> to be reset to “0” (see DDM doc pg 19), and found that I could not select
> that field because it exists only in the overlay.  In fact, you cannot
> select ANY of your custom fields from HPD_Help_Desk, and there is no
> HPD_Help_Desk__o in the form list, so I wonder where you can go in SQL to
> query the overlays.  HPD:Help Desk__o exists in arschema table with its own
> schemaId, but it has no T or H tables etc., the custom field columns are
> part of the T table for HPD:Help Desk itself.
>
>
>
> Select Outage_Duration from HPD_Help_Desk WHERE Outage_Duration < 0
>
> …is not a valid command – Outage_Duration is not recognized by SQL Server
> as a valid column in the HPD_Help_Desk table
>
>
>
> If I try querying the T table directly, that works:
>
> Select [C94006] from dbo.T993 WHERE [C94006] < 0
>
>
>
> So are custom fields in form overlays undefined in the SQL Server
> namespace??
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>

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Re: Application-Bus-Time-Add Process

[LJ LongWing]

Mohamed,

@@: is a nomenclature to tell an AL to run a process on the server..only
valid in AL's..so that's why you get the error with them in place on the
Filter.  Regarding your holiday tag..encase everything in ".if your
date/time has a space in it then the spaces are causing your parameters to
not get passed properly.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Friday, April 29, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Application-Bus-Time-Add Process

 

** 

Can someone please tell me what's wrong with my set field action?

 

time2 = $PROCESS$ @@:Application-Bus-Time-Add $Actual Start Date$
$SDP1_LeadTime_Sec$ "1" "HolidayTime" "BusinessTime"

time2 is a date/time field

 

If I attempt to run this from a filter, I keep getting cannot run process.
If I omit the @@, I keep getting cannot find holiday tag.

 

I have defined my holiday and my business time.

 



-- 
Mohamed Abdelaziz

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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More FUN with 7.6.04 Form Overlays

[strauss]

Here’s one for you.  I was poking around in the Delta Data Migration 
directories this morning, and found the sql scripts for counting records in 
forms for each of the applications.  Some of them have more errors than correct 
lines, but that can be fixed; maybe the form names are instantiated differently 
on other SQL systems (maybe they were created against oracle?), but they were 
dead wrong for SQL Server 2008 (many form names too long and therefore 
unrecognized).  Also, a lot of the form names were invalid because they were 
missing underscores – I’m not sure how anyone could have compiled these scripts 
without ever testing them.  If this is what the DDM uses to run queries, there 
is no chance of it ever working correctly.

Anyway, I tried to run a select statement in SQL for a custom integer field on 
my HPD:Help Desk form to see if it has negative number entries that need to be 
reset to “0” (see DDM doc pg 19), and found that I could not select that field 
because it exists only in the overlay.  In fact, you cannot select ANY of your 
custom fields from HPD_Help_Desk, and there is no HPD_Help_Desk__o in the form 
list, so I wonder where you can go in SQL to query the overlays.  HPD:Help 
Desk__o exists in arschema table with its own schemaId, but it has no T or H 
tables etc., the custom field columns are part of the T table for HPD:Help Desk 
itself.

Select Outage_Duration from HPD_Help_Desk WHERE Outage_Duration < 0
…is not a valid command – Outage_Duration is not recognized by SQL Server as a 
valid column in the HPD_Help_Desk table

If I try querying the T table directly, that works:
Select [C94006] from dbo.T993 WHERE [C94006] < 0

So are custom fields in form overlays undefined in the SQL Server namespace??

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

Application-Bus-Time-Add Process

[Mohamed Abdelaziz]

Can someone please tell me what's wrong with my set field action?

time2 = $PROCESS$ @@:Application-Bus-Time-Add $Actual Start Date$
$SDP1_LeadTime_Sec$ "1" "HolidayTime" "BusinessTime"
time2 is a date/time field

If I attempt to run this from a filter, I keep getting cannot run process.
If I omit the @@, I keep getting cannot find holiday tag.

I have defined my holiday and my business time.



-- 
Mohamed Abdelaziz

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An invitation to visit in Chicago on May 10

[Mueller, Doug]

Everyone,

For those of you who may not have noticed the announcement from Matt Reinfeldt
a couple of days ago...

I wanted to extend a personal invitation to any of you who may be in the Chicago
area on Tuesday May 10 to a local user group meeting.

I am travelling in the area and the local team left my morning open so I wanted
to take some time to meet with a few folks in the area just to have an informal
talk and it has turned into an entire day-long event.

So, if any of you are in the area, I would like to invite you to stop by.  I
will be there in the morning with a few topics I have been asked to cover, but
with also open time where you are free to ask anything you would like and I
will do my best to answer (now, if you ask any of that technical stuff, things
may get over my head pretty quickly...).

ColumnIT has stepped up to organize and sponsor the activity.  To find out
details of the day, location, and to register,

http://www.columnit.com/index.php?option=com_redevent&view=details&id=30&xref=31
 

I hope to see a good crowd there.  I am sure it will be a useful day.

Doug Mueller
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OT - RE- RFE (No Plans to Implement)

[Sanford, Claire]

Please no Facebook!  I am so sick and tired of companies that have their own 
functioning web site using Facebook as a way of communicating with their 
customers.  My main reason is that FB is blocked here at work.  My other reason 
is that FB should be social, not business.  I do not mix business activities 
with social ones on the internet.  Hell... I don't even use my own name for 
social activities! 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, April 29, 2011 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

I can see using BMCDN polls for this.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Thursday, April 28, 2011 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

**
John,

I agree with that. It's pretty easy to build surveys within the AR System. Your 
product makes it even easier.

It also doesn't make sense to use Face Book. It's easier to use the BMC 
Community portal. 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
 
-Original Message-
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: Thursday, April 28, 2011 05:56 PM
To: arslist@ARSLIST.ORG 
Subject: Re: RFE (No Plans to Implement) 
 
hmmm

-Original Message-
On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote:

** I predict a Kinetic Survey ad in our future  . :)

-Original Message-
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall  wrote:
David,

Here's some solutions for BMC may consider for having users vote.

1. Use a Survey tool http://www.surveymonkey.com

Use or develop a service yourself like http://www.surveymonkey.com

Surveymonkey is cheap and easy to use versus the cost of your own custom 
solution, although BMC may disagree :)

Put every RFE into surveymonkey and broadcast email to subscribers of the 
product for voting.

2. Use Facebook - create pages for every BMC product that customers could join 
to like (good for you and marketing) and then create facebook poll questions 
when an RFE is created to get friends (customers) feedback.

Note: before posting RFE for voting I would also create a process to verify 
with the originating requestor and R&D that the description of the enhancement 
is clear and makes sense for the wider audience.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |  
972.431.1518

-Original Message-
From: Andrew C Goodall
Sent: Thursday, April 28, 2011 1:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: RFE (No Plans to Implement)

I agree, I think that is a great idea. The RFE process needs to be opened up 
and voted on by paying customers to gauge the real world demand for such 
enhancements to products.

I've opened tons of RFEs and rarely do I hear back on any of them, never to my 
knowledge has a single one been acted on.
They go into no where land.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Thursday, April 28, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

Hi David,

How does BMC determines the demand for an RFE? Are you relying on BMC 
consulting services or the sales department to gauge and estimate the demand?
It seems to me the proper way would be to open the process by having willing 
customers participating and voting in the process. No offense, but most sales 
guys (not just BMC, let's be clear on this) only deal with management and they 
don't really know what users (technical and business users) want.

Guillaume



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Easter, David [david_eas...@bmc.com]
Sent: Thursday, April 28, 2011 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

The phrasing is, admittedly, a little confusing - but the general message being 
conveyed is that the RFE was put in several releases ago and the RFE has been 
considered but deferred several times.  If an RFE is considered and deferred 
multiple times, it is an indication that the enhancement request isn't going to 
be of high enough demand or priority to justify implementation.  Rather than 
just leave the RFE in a nebulous state, BMC feels it appropriate to be honest 
with customers and just close the RFE with "No plans to implement" - because 
there are no plans to implement it.

-David J. Easter
Manager of Product Management, Remedy Platform BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My vol

Re: Remedy 8.0

[Easter, David]

Ø  I am hearing from some of my customers that BMC sales is claiming that all 
of the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04.

I have heard no such statement, no.  I believe it is true that some forms not 
recently updated could be opened directly in the Remedy User client (e.g. by 
choosing them in the Object List) - but that would not mean "all of the 7.6.04 
applications are fully functional in BMC Remedy User 7.6.04".  It is similar in 
nature to the fact that customers can continue to use the Remedy User client 
against custom applications or custom extensions because the UI and navigation 
technologies not recognized by the Remedy User client would not be in those 
forms.


Ø  a.) keep the classic views

Again, I've heard of no such statement.   Were something broadly desired by the 
majority of customers needed in the Best Practice views, I'd expect that the 
Best Practice views themselves would be updated to include such demand vs. 
continuing forward with classic views.   BMC, of course, may choose to continue 
shipping the classic views - but since classic views have been deprecated since 
early 2009, continuing to propagate them through future releases is unlikely, 
especially given the Statement of Direction.

You (or your customers) may wish to clarify such statements with the BMC sales 
individuals purported to have made them.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Gatewood
Sent: Friday, April 29, 2011 07:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 8.0

**
David,

I am hearing from some of my customers that BMC sales is claiming that all of 
the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04.  From 
my personal experience, this is not the case with the OOTB applications.  Do 
you know if BMC is in the process of making any concessions with customers to 
either a.) keep the classic views or b.) make the 7.6.04 applications compliant 
with the BMC Remedy User 7.6.04?

Thanks

Kelly Gatewood

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, April 29, 2011 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 8.0

**
01-Oct-2009

(Statement of Direction) End of Life for BMC Remedy User

PDF


24-Sep-2010

Provides end of life information for BMC Remedy ITSM Classic views.

PDF



-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: Friday, April 29, 2011 05:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 8.0

**
Hello, everyone and a good Friday to you,

Does anyone have any information on Remedy 8.0?  Is the classic 
view gone or will they continue shipping that view?  I know future versions, 
BMC will not build around the classic view.Also, is the user tool still 
available in 8?

 Just trying to see if there is any documentation out there.



Saji
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Are"_
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Are"_
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Re: RFE (No Plans to Implement)

[Easter, David]

> I wonder how many RFEs are bugs that need resolving?

As part of the RFE review process, any requests that are actually defects are 
bounced back into the defect fixing process - at least for AR System.  I'd 
estimate that this happens at least 5% of the time during reviews - maybe more. 
 

  Interpretation of what a defect is vs. an RFE is, however, not an exact 
science.  The basic definition of a defect is something that is not working as 
documented.  Note that this does not mean that it is not working "as expected" 
- and that is many times where the gray area occurs.  The amount of work 
necessary to correct the issue, though, is not a criteria for declaring 
something a defect (i.e. a defect cannot be reclassified as an RFE just because 
it is complex to correct) - and if a technician does that, we bounce it back as 
a defect.

  Obviously each situation is different, so these are just general statements, 
but the point is that we do have process in place to try and ensure that true 
defects are treated as defects and do not stay in the RFE process if they have 
been incorrectly classified.  

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Friday, April 29, 2011 12:28 AM
To: arslist@ARSLIST.ORG
Subject: RFE (No Plans to Implement)

David, All,

Another problem with RFEs would appear to be incorrect classification:
Only yesterday, a global investment bank (also a JSS client) discovered
a bug with the Midtier related to SSO. 

The client submitted a support ticket with a very simple question
provided by JSS. BMC responded with an incorrect response. 

The client wrote back again and a second response arrived that was
totally unacceptable: rather than fix it, the client should set a
preference setting against a few thousand user records. 

The client wrote back a third time and was then told to submit an RFE
because fixing the bug would involve major changes to the login process.

To fix the bug, two lines of code need adding to the Midtier. This
should take a couple of minutes. This is not an RFE, but a bug that
needs resolving.

The good news is, I believe we can fix the bug for BMC in SSO Plugin.

I wonder how many RFEs are bugs that need resolving?


John Baker

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Re: Java plugin server fails to start on 7.6.04

[Misi Mladoniczky]

Hi,

Forget this...

Apparently some other person at the client site managed to downgrade the
Java-version from 1.5.0* to 1.3.0*...

Best Regards - Misi, RRR AB, http://rrr.se

> Hi,
>
> I have two similar AR Servers where I have problems starting the java
> plugins on one of them.
>
> The system that works has been installed clean, and the system that does
> not work was upgraded from 7.6.03 to 7.6.04.
>
> Environment is Solaris/Sybase.
>
> Following are the errors I get when I start the server.
>
> I have compared the jar/so-files between the systems and removed some
> trailing 7603-files, but it still gives me the same errors.
>
> The ar.conf-files are identical.
>
> The errors look like this:
>
> Exception in thread "main" java.lang.UnsupportedClassVersionError:
> com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor
> version 49.0)
> at java.lang.ClassLoader.defineClass0(Native Method)
> at java.lang.ClassLoader.defineClass(ClassLoader.java:488)
> at
> java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106)
> at java.net.URLClassLoader.defineClass(URLClassLoader.java:243)
> at java.net.URLClassLoader.access$100(URLClassLoader.java:51)
> at java.net.URLClassLoader$1.run(URLClassLoader.java:190)
> at java.security.AccessController.doPrivileged(Native Method)
> at java.net.URLClassLoader.findClass(URLClassLoader.java:183)
> at java.lang.ClassLoader.loadClass(ClassLoader.java:294)
> at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281)
> at java.lang.ClassLoader.loadClass(ClassLoader.java:250)
> at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310)
>
> I am having problems pinpointing the difference between the servers, and
> the cause of the problem. Any suggestions?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> # /etc/init.d/arsystem start
>
> Action Request System initializing.
> Starting AR System Server
>
>  (ARNOTE 0)
>Starting AR Monitor version 7.6.04 Build 002 201101141059.
>
>  (ARNOTE 0)
>AR Monitor started.
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25741) started.
> ./arserverd
> server: locale=[[ en_US.UTF-8 ]],
>  LANG=[[ en_US.UTF-8 ]]
>
> Action Request System(R)  Server   Version 7.6.04 Build 002 201101141059
> (c) Copyright 1991-2010 BMC Software, Inc.
>
> Action Request System(R)  Fork Daemon   Version 7.6.04 Build 002
> 201101141059
> (c) Copyright 2000-2010 BMC Software, Inc.
>
> Action Request System(R)  Signal Daemon   Version 7.6.04 Build 002
> 201101141059
> (c) Copyright 2000-2010 BMC Software, Inc.
>
>  (ARNOTE 0)
>Server indicates that it's up.
>
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25744) started.
> ./java
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25745) started.
> ./arplugin
> LD_LIBRARY_PATH=/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/ardbcldap:/opt/arsystem/arealdap:/opt/arsystem/webserviceplugin:/opt/sybase/ASE-15_0/lib:/opt/sybase/OCS-15_0/lib:/usr/java/jre/lib/sparc/server:/usr/java/jre/bin:/usr/java/jre/lib/sparc/native_threads:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/usr/openwin/lib:/opt/arsystem/lib:/opt/sybase:/lib:/opt/arsystem/bin:/opt/arsystem/local/bin/usr/openwin/lib:/opt/arsystem/lib
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25746) started.
> ./arsvcdsp
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25747) started.
> NMP-agent-enabled:
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25748) started.
> ./emaild.sh
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25749) started.
> ./arservdsd
>
> AR System failed to start a process.
> Make sure that your system is not low on resources. (ARERR 33)
>No such file or directory : NMP-agent-enabled:
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25747) died with 0.
> NMP-agent-enabled:
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25741).
> ./arserverd
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25744).
> ./java
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25745).
> ./arplugin
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25746).
> ./arsvcdsp
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25748).
> ./emaild.sh
>
>  (ARNOTE 0)
>Current ARMonitor child process (pid:25749).
> ./arservdsd
>
>  (ARNOTE 0)
>ARMonitor child process (pid:25750) started.
> NMP-agent-enabled:
>
> AR System failed to start a process.
> Make sure that your system is not low on resources. (ARERR 33)
>No such file or directory : NMP-agent-enabled:
>
>  (ARNOTE 0)
>A

Re: RFE (No Plans to Implement)

[Grooms, Frederick W]

I can see using BMCDN polls for this.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Thursday, April 28, 2011 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

** 
John,

I agree with that. It's pretty easy to build surveys within the AR System. Your 
product makes it even easier.

It also doesn't make sense to use Face Book. It's easier to use the BMC 
Community portal. 
Dave 
- 
dave.shell...@tycoelectronics.com 
(Wireless)
 
-Original Message-
From: John Sundberg [mailto:john.sundb...@kineticdata.com] 
Sent: Thursday, April 28, 2011 05:56 PM
To: arslist@ARSLIST.ORG  
Subject: Re: RFE (No Plans to Implement) 
 
hmmm

-Original Message-
On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote:

** I predict a Kinetic Survey ad in our future  . :)

-Original Message-
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall  wrote:
David,

Here's some solutions for BMC may consider for having users vote.

1. Use a Survey tool http://www.surveymonkey.com

Use or develop a service yourself like http://www.surveymonkey.com

Surveymonkey is cheap and easy to use versus the cost of your own custom 
solution, although BMC may disagree :)

Put every RFE into surveymonkey and broadcast email to subscribers of the 
product for voting.

2. Use Facebook - create pages for every BMC product that customers could join 
to like (good for you and marketing) and then create facebook poll questions 
when an RFE is created to get friends (customers) feedback.

Note: before posting RFE for voting I would also create a process to verify 
with the originating requestor and R&D that the description of the enhancement 
is clear and makes sense for the wider audience.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |  
972.431.1518

-Original Message-
From: Andrew C Goodall
Sent: Thursday, April 28, 2011 1:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: RFE (No Plans to Implement)

I agree, I think that is a great idea. The RFE process needs to be opened up 
and voted on by paying customers to gauge the real world demand for such 
enhancements to products.

I've opened tons of RFEs and rarely do I hear back on any of them, never to my 
knowledge has a single one been acted on.
They go into no where land.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Thursday, April 28, 2011 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

Hi David,

How does BMC determines the demand for an RFE? Are you relying on BMC 
consulting services or the sales department to gauge and estimate the demand?
It seems to me the proper way would be to open the process by having willing 
customers participating and voting in the process. No offense, but most sales 
guys (not just BMC, let's be clear on this) only deal with management and they 
don't really know what users (technical and business users) want.

Guillaume



From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Easter, David [david_eas...@bmc.com]
Sent: Thursday, April 28, 2011 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

The phrasing is, admittedly, a little confusing - but the general message being 
conveyed is that the RFE was put in several releases ago and the RFE has been 
considered but deferred several times.  If an RFE is considered and deferred 
multiple times, it is an indication that the enhancement request isn't going to 
be of high enough demand or priority to justify implementation.  Rather than 
just leave the RFE in a nebulous state, BMC feels it appropriate to be honest 
with customers and just close the RFE with "No plans to implement" - because 
there are no plans to implement it.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Thursday, April 28, 2011 02:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

It sounds like - if you wait long enough -  you can close the ticket!

Or - they think it is just like cheese - it's getter better with time - until 
it is out of date!

~
Terje


From: Action Request System di

Re: Remedy 8.0

[Kelly Gatewood]

David,

I am hearing from some of my customers that BMC sales is claiming that all of 
the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04.  From 
my personal experience, this is not the case with the OOTB applications.  Do 
you know if BMC is in the process of making any concessions with customers to 
either a.) keep the classic views or b.) make the 7.6.04 applications compliant 
with the BMC Remedy User 7.6.04?

Thanks

Kelly Gatewood

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, April 29, 2011 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 8.0

**
01-Oct-2009

(Statement of Direction) End of Life for BMC Remedy User

PDF


24-Sep-2010

Provides end of life information for BMC Remedy ITSM Classic views.

PDF



-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: Friday, April 29, 2011 05:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 8.0

**
Hello, everyone and a good Friday to you,

Does anyone have any information on Remedy 8.0?  Is the classic 
view gone or will they continue shipping that view?  I know future versions, 
BMC will not build around the classic view.Also, is the user tool still 
available in 8?

 Just trying to see if there is any documentation out there.



Saji
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Are"_
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Are"_

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Re: RFE (No Plans to Implement)

[Easter, David]

Ø  I know you have mentioned before how some information is sensitive and BMC 
needs to be careful of what may fall into the hands of the competition.

Ø  I can see how RFE details/time-lines could fall into this arena however you 
have a passionate community here wanting to help.  There must be something that 
can be done?

Not just competition but also issues around how much information from one 
customer can be made visible to another without prior consent/acceptance of 
terms.

But it is a reasonable point and one that has been debated internally for at 
least 5 years now.  Since the RFE process is a BMC wide process - not just for 
Remedy branded products - any changes to it of such nature need to be approved 
across the entire company.  i.e. the "rules" need to work for Remedy customers, 
BladeLogic customers, Patrol customers, etc.   As you can imagine, such changes 
therefore take a modicum of effort to come to any consensus... ;-)

The conversations around RFEs come up at least once a year.  I'll certainly 
reference this thread the next time it is up for discussion.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, April 28, 2011 06:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)

** David,

Is there way filter or tell what is a defect and what is an RFE?  Burying the 
RFEs with the defects isn't exactly user friendly or intuitive.

When you do find an RFE it might be something like:
+++
ID: SW00344789
Summary: Asset Management Lifecycle Enhancements
Details: 
Symptoms: 
Resolution: Hi,

Thank you for contacting BMC Software for this enhancement.  This RFE has been 
set to "In Review" and will be evaluated within the next 80 business days.

Thanks
+++

Yeah I found this RFE but it doesn't tell me anything.  Yes we could still 
blindly submit duplicate RFEs without knowing if this one is similar to the 
functionality I am looking for.

I know you have mentioned before how some information is sensitive and BMC 
needs to be careful of what may fall into the hands of the competition.  I can 
see how RFE details/time-lines could fall into this arena however you have a 
passionate community here wanting to help.  There must be something that can be 
done?

Jason


On Thu, Apr 28, 2011 at 12:47 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
RFEs can be looked up here: 
http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS

It's the same place you look up Defects.  So today, if you thought of an RFE, 
you can go to this location and type in the keyword to see if someone else has 
put in an RFE on the topic.  If you find one, you have a couple of choices...

1. Nod your head and do nothing.  In that case, the processing of the RFE would 
continue on without any additional influence.
2. Log a second RFE from your Support ID.  This will result in the second RFE 
(yours) being marked as a duplicate - but if enough customers request the same 
RFE, a higher priority/demand for the enhancement is conveyed to BMC.  In some 
cases, this can even reverse an RFE that has been declined (not always, but 
sometimes...).

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny 
Kellett
Sent: Thursday, April 28, 2011 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)
David,

The one massive short fall I always see with BMC is that the current list of
RFEs are not easily visible. So lets take this example. We could have all
thought this was a great idea and thus you would have got your "High Demand"
value.

Kind regards
Danny

Single Sign On (SSO) for BMC Remedy AR System and ITSM
http://www.javasystemsolutions.com/jss/ssoplugin

-Original Message-
From: Action Request System discussion list(ARSList)
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Re: Remedy 8.0

[Easter, David]

01-Oct-2009

(Statement of Direction) End of Life for BMC Remedy User

PDF


24-Sep-2010

Provides end of life information for BMC Remedy ITSM Classic views.

PDF



-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: Friday, April 29, 2011 05:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 8.0

**
Hello, everyone and a good Friday to you,

Does anyone have any information on Remedy 8.0?  Is the classic 
view gone or will they continue shipping that view?  I know future versions, 
BMC will not build around the classic view.Also, is the user tool still 
available in 8?

 Just trying to see if there is any documentation out there.



Saji
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Java plugin server fails to start on 7.6.04

[John Baker]

Hello,

The error suggests you're using the wrong version of Java, ie the classes were 
compiled for Java5+ and you're using java1.4.


John

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Re: Help with URL

[Ramey, Anne]

That’s what I was doing.  I could see if doing “false” conditions even though 
the value was getting put in the field.  I’ve set it up to fire based on gain 
focus on the first field in the tab order.  That seems to work.  It seems, with 
the URL values like that, that the values are filled in after window open but 
before the cursor is set into the first field.

Anne Ramey
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, April 28, 2011 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with URL

**

Does the active link fire at all? Try taking a active link log on the MT 
(enable logging from the mid tier config and then enable logging on user 
preferences for that user you are testing with).. This should give you a mid 
tier log..

To the best of my knowledge Window Loaded should take care of it.. as window 
loaded is an action that fires at the final stage of a window being opened 
after all the values (defaults and open Window open mapping values if any) are 
set..

Do not forget to flush the mid tier cache..

Joe


From: Ramey, Anne
Sent: Thursday, April 28, 2011 4:56 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Help with URL

It appears the field isn’t filled in by the URL until after the window 
display/load/open.

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, April 28, 2011 1:02 PM
To: arslist@ARSLIST.ORG
Subject:

**

Create an AL with a Run If Qualification
$CLIENT-TYPE$ = 9 and ‘536870925’ != $NULL$

Where the Execute on condition would be on Window Loaded (try Window Open if 
Window Loaded fails)

Action:
PERFORM-ACTION-APPLY

This should work unless there is a stop error because of some data validation...

By the way it’s a bad idea to use that field range for a customized field.. I 
just thought I’d let you know in case you are still on development stage and 
can revert to a much higher range.. I typically use ID’s between the 6 
to the 9 range. The reason for this is (this has happened in the past) 
although BMC dev support does claim that the range you are in us a user range, 
they have in the past accidently created fields in that range by letting the 
ARS default the field ID. There are less chances that they would accidently put 
a non default ID in the range suggested above as if the developer actually goes 
in there to change the ID before the field creation, he is doing so because he 
is aware that he needs to change the default, and hopefully aware of the range 
he is supposed to be using..

Cheers

Joe


From: Ramey, Anne
Sent: Thursday, April 28, 2011 11:52 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG

**
Sending the follow URL to a browser:
https://%3cmidtier%3e%20/arsys/forms/%3cars%20server%3e/NCC%3AITS%3AAvayaInboundCall_Dlg/Default+Admin+View/?Mode=Submit&F536870925=%3cphoneNumber>

Opens the form with the right value in the right field, but the API interface 
can actually do the —using the web, the user has to hit enter in the 
field (F536870925).  Is there any way to have the web client (using a URL) do 
the send the enter command or “press a button”—or will I have to create an 
active link on window loaded or something like that?

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
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Load testing tools

[Chowdhury, Tauf]

David or others,

What load testing tools are certified to work with the Remedy products? 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

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copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: Remedy 8.0

[Chowdhury, Tauf]

Saji,

The user tool is barely usable in 7.6.04 aside from some easy admin work
and even there, the tool crashes on certain functions. 

Also, I believe the statement of direction doc states that the 7.6
releases are the last versions where classic view is supported. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L
Sent: Friday, April 29, 2011 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 8.0

 

Hello, everyone and a good Friday to you,

 

Does anyone have any information on Remedy 8.0?  Is the
classic view gone or will they continue shipping that view?  I know
future versions, BMC will not build around the classic view.Also, is
the user tool still available in 8?

 

 Just trying to see if there is any documentation out there.

 

 

 

Saji

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Remedy 8.0

[Philip, Saji L]

Hello, everyone and a good Friday to you,

Does anyone have any information on Remedy 8.0?  Is the classic 
view gone or will they continue shipping that view?  I know future versions, 
BMC will not build around the classic view.Also, is the user tool still 
available in 8?

 Just trying to see if there is any documentation out there.



Saji

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Re: Java plugin server fails to start on 7.6.04

[Chowdhury, Tauf]

Misi,
Assuming you are in a server group, have you made sure that the plugin entries 
on both conf files state the server name and not the server group name? Also, 
you can try adding the FQDN of the server instead of just the host name. We had 
issues with this in our environment as well. The 2nd server, which had the 
issue, was configured OOB with the server group name in those plugin entries.
-Tauf


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Misi 
Mladoniczky
Sent: Fri 4/29/2011 4:35 AM
To: arslist@ARSLIST.ORG
Subject: Java plugin server fails to start on 7.6.04
 
Hi,

I have two similar AR Servers where I have problems starting the java
plugins on one of them.

The system that works has been installed clean, and the system that does
not work was upgraded from 7.6.03 to 7.6.04.

Environment is Solaris/Sybase.

Following are the errors I get when I start the server.

I have compared the jar/so-files between the systems and removed some
trailing 7603-files, but it still gives me the same errors.

The ar.conf-files are identical.

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Java plugin server fails to start on 7.6.04

[Murnane, Phil]

Misi:

Anything different in the Java environments on the two servers (CLASSPATH, 
max/min memory, LD_LIBRARY_PATH)?

--Phil

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 29, 2011 04:35
To: arslist@ARSLIST.ORG
Subject: Java plugin server fails to start on 7.6.04

Hi,

I have two similar AR Servers where I have problems starting the java
plugins on one of them.

The system that works has been installed clean, and the system that does
not work was upgraded from 7.6.03 to 7.6.04.

Environment is Solaris/Sybase.

Following are the errors I get when I start the server.

I have compared the jar/so-files between the systems and removed some
trailing 7603-files, but it still gives me the same errors.

The ar.conf-files are identical.

The errors look like this:

Exception in thread "main" java.lang.UnsupportedClassVersionError:
com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor
version 49.0)
at java.lang.ClassLoader.defineClass0(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:488)
at
java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:243)
at java.net.URLClassLoader.access$100(URLClassLoader.java:51)
at java.net.URLClassLoader$1.run(URLClassLoader.java:190)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:183)
at java.lang.ClassLoader.loadClass(ClassLoader.java:294)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281)
at java.lang.ClassLoader.loadClass(ClassLoader.java:250)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310)

I am having problems pinpointing the difference between the servers, and
the cause of the problem. Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

# /etc/init.d/arsystem start

Action Request System initializing.
Starting AR System Server

 (ARNOTE 0)
   Starting AR Monitor version 7.6.04 Build 002 201101141059.

 (ARNOTE 0)
   AR Monitor started.

 (ARNOTE 0)
   ARMonitor child process (pid:25741) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
 LANG=[[ en_US.UTF-8 ]]

Action Request System(R)  Server   Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.

Action Request System(R)  Fork Daemon   Version 7.6.04 Build 002 201101141059
(c) Copyright 2000-2010 BMC Software, Inc.

Action Request System(R)  Signal Daemon   Version 7.6.04 Build 002
201101141059
(c) Copyright 2000-2010 BMC Software, Inc.

 (ARNOTE 0)
   Server indicates that it's up.


 (ARNOTE 0)
   ARMonitor child process (pid:25744) started.
./java

 (ARNOTE 0)
   ARMonitor child process (pid:25745) started.
./arplugin
LD_LIBRARY_PATH=/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/ardbcldap:/opt/arsystem/arealdap:/opt/arsystem/webserviceplugin:/opt/sybase/ASE-15_0/lib:/opt/sybase/OCS-15_0/lib:/usr/java/jre/lib/sparc/server:/usr/java/jre/bin:/usr/java/jre/lib/sparc/native_threads:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/usr/openwin/lib:/opt/arsystem/lib:/opt/sybase:/lib:/opt/arsystem/bin:/opt/arsystem/local/bin/usr/openwin/lib:/opt/arsystem/lib

 (ARNOTE 0)
   ARMonitor child process (pid:25746) started.
./arsvcdsp

 (ARNOTE 0)
   ARMonitor child process (pid:25747) started.
NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25748) started.
./emaild.sh

 (ARNOTE 0)
   ARMonitor child process (pid:25749) started.
./arservdsd

AR System failed to start a process.
Make sure that your system is not low on resources. (ARERR 33)
   No such file or directory : NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25747) died with 0.
NMP-agent-enabled:

 (ARNOTE 0)
   Current ARMonitor child process (pid:25741).
./arserverd

 (ARNOTE 0)
   Current ARMonitor child process (pid:25744).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:25745).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:25746).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:25748).
./emaild.sh

 (ARNOTE 0)
   Current ARMonitor child process (pid:25749).
./arservdsd

 (ARNOTE 0)
   ARMonitor child process (pid:25750) started.
NMP-agent-enabled:

AR System failed to start a process.
Make sure that your system is not low on resources. (ARERR 33)
   No such file or directory : NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25750) died with 0.
NMP-agent-

Re: XCOPY in Filter Run Process

[Murnane, Phil]

Bruce:

Don't forget that if arserver.exe is running under the local System account 
that it won't be able to access any network shares.  I'd think this would have 
returned an error, but it couldn't hurt to check.

FWIW,
--Phil

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey
Sent: Friday, April 29, 2011 02:26
To: arslist@ARSLIST.ORG
Subject: Re: XCOPY in Filter Run Process

You can try something like this (put this in bat file copy.bat)

cd C:\
net use X: \\hostname\dir /user:username paZZword  2>> mount.log

copy %1 X:


and run in your workflow
@@: cmd.exe /c c:\.copy.bat $FileName$



On Wed, Apr 27, 2011 at 9:58 PM, Bruce Sisk  wrote:
> I have a short term need to save an attachment from a remedy form to a folder 
> on a mapped network drive.
>
> This should be a fairly simple thing...but it is beating me at the moment.
>
> Environ:  ARS 7.6.04 | Windows 2008
>
> I have a filter run process that is doing the attachment save to the ars 
> server.  This works fine.
>
> I am trying to use "xcopy.exe c:\folderx z:\foldery /s /e /k /q" to copy the 
> files from ars server to a different folder on a mapped drive.
>
> I get no errors in the remedy logs that i can find...and it doesn't do 
> anything.
>
> Any ideas??  Is this a syntax issue??
>
> Bruce Sisk
>
> 
> PeoplePC Online
> A better way to Internet
> http://www.peoplepc.com
>
> ___
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>



-- 
Andrey Deynega

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Java plugin server fails to start on 7.6.04

[Misi Mladoniczky]

Hi,

I have two similar AR Servers where I have problems starting the java
plugins on one of them.

The system that works has been installed clean, and the system that does
not work was upgraded from 7.6.03 to 7.6.04.

Environment is Solaris/Sybase.

Following are the errors I get when I start the server.

I have compared the jar/so-files between the systems and removed some
trailing 7603-files, but it still gives me the same errors.

The ar.conf-files are identical.

The errors look like this:

Exception in thread "main" java.lang.UnsupportedClassVersionError:
com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor
version 49.0)
at java.lang.ClassLoader.defineClass0(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:488)
at
java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:243)
at java.net.URLClassLoader.access$100(URLClassLoader.java:51)
at java.net.URLClassLoader$1.run(URLClassLoader.java:190)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:183)
at java.lang.ClassLoader.loadClass(ClassLoader.java:294)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281)
at java.lang.ClassLoader.loadClass(ClassLoader.java:250)
at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310)

I am having problems pinpointing the difference between the servers, and
the cause of the problem. Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

# /etc/init.d/arsystem start

Action Request System initializing.
Starting AR System Server

 (ARNOTE 0)
   Starting AR Monitor version 7.6.04 Build 002 201101141059.

 (ARNOTE 0)
   AR Monitor started.

 (ARNOTE 0)
   ARMonitor child process (pid:25741) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
 LANG=[[ en_US.UTF-8 ]]

Action Request System(R)  Server   Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.

Action Request System(R)  Fork Daemon   Version 7.6.04 Build 002 201101141059
(c) Copyright 2000-2010 BMC Software, Inc.

Action Request System(R)  Signal Daemon   Version 7.6.04 Build 002
201101141059
(c) Copyright 2000-2010 BMC Software, Inc.

 (ARNOTE 0)
   Server indicates that it's up.


 (ARNOTE 0)
   ARMonitor child process (pid:25744) started.
./java

 (ARNOTE 0)
   ARMonitor child process (pid:25745) started.
./arplugin
LD_LIBRARY_PATH=/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/ardbcldap:/opt/arsystem/arealdap:/opt/arsystem/webserviceplugin:/opt/sybase/ASE-15_0/lib:/opt/sybase/OCS-15_0/lib:/usr/java/jre/lib/sparc/server:/usr/java/jre/bin:/usr/java/jre/lib/sparc/native_threads:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/usr/openwin/lib:/opt/arsystem/lib:/opt/sybase:/lib:/opt/arsystem/bin:/opt/arsystem/local/bin/usr/openwin/lib:/opt/arsystem/lib

 (ARNOTE 0)
   ARMonitor child process (pid:25746) started.
./arsvcdsp

 (ARNOTE 0)
   ARMonitor child process (pid:25747) started.
NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25748) started.
./emaild.sh

 (ARNOTE 0)
   ARMonitor child process (pid:25749) started.
./arservdsd

AR System failed to start a process.
Make sure that your system is not low on resources. (ARERR 33)
   No such file or directory : NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25747) died with 0.
NMP-agent-enabled:

 (ARNOTE 0)
   Current ARMonitor child process (pid:25741).
./arserverd

 (ARNOTE 0)
   Current ARMonitor child process (pid:25744).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:25745).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:25746).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:25748).
./emaild.sh

 (ARNOTE 0)
   Current ARMonitor child process (pid:25749).
./arservdsd

 (ARNOTE 0)
   ARMonitor child process (pid:25750) started.
NMP-agent-enabled:

AR System failed to start a process.
Make sure that your system is not low on resources. (ARERR 33)
   No such file or directory : NMP-agent-enabled:

 (ARNOTE 0)
   ARMonitor child process (pid:25750) died with 0.
NMP-agent-enabled:

 (ARNOTE 0)
   Current ARMonitor child process (pid:25741).
./arserverd

 (ARNOTE 0)
   Current ARMonitor child process (pid:25744).
./java

 (ARNOTE 0)
   Current ARMonitor child process (pid:25745).
./arplugin

 (ARNOTE 0)
   Current ARMonitor child process (pid:25746).
./arsvcdsp

 (ARNOTE 0)
   Current ARMonitor child process (pid:25748).
./emaild.sh

 (ARNOTE 0)

RFE (No Plans to Implement)

[John Baker]

David, All,

Another problem with RFEs would appear to be incorrect classification:
Only yesterday, a global investment bank (also a JSS client) discovered
a bug with the Midtier related to SSO. 

The client submitted a support ticket with a very simple question
provided by JSS. BMC responded with an incorrect response. 

The client wrote back again and a second response arrived that was
totally unacceptable: rather than fix it, the client should set a
preference setting against a few thousand user records. 

The client wrote back a third time and was then told to submit an RFE
because fixing the bug would involve major changes to the login process.

To fix the bug, two lines of code need adding to the Midtier. This
should take a couple of minutes. This is not an RFE, but a bug that
needs resolving.

The good news is, I believe we can fix the bug for BMC in SSO Plugin.

I wonder how many RFEs are bugs that need resolving?


John Baker

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