SRM 7.6.03 Entitlement
Hi, I'm facing problems in setting up entitlement rules in mulititenancy environment. For exclusion entitlement rule where Everyone is not entitled to see one particular SRD for Company A I am not able to see the others SRDs for Company A as well. Setting this SRD as Global doesn't exclude the visibility. So I'm able to see this one SRD and still the others for Company A don't show up. Flushing entitlement cache doesn't help. Is there any known defect for this functionality or I'm doing somthing wrong? regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Entitlement
Do you have multi-tenancy enabled? Do you have an entitlement group setup in which entitles users to the SRDs of that company? You may need to create one overarching group that has access to all the SRD's for that company. I believe when entitlement is enabled, you need to do that. I may be wrong but it's something to try. I haven't configured entitlements in a while :) Hopefully someone will correct me if I am wrong. -Tauf From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marek B. Sent: Monday, September 26, 2011 6:19 AM To: arslist@ARSLIST.ORG Subject: SRM 7.6.03 Entitlement ** Hi, I'm facing problems in setting up entitlement rules in mulititenancy environment. For exclusion entitlement rule where Everyone is not entitled to see one particular SRD for Company A I am not able to see the others SRDs for Company A as well. Setting this SRD as Global doesn't exclude the visibility. So I'm able to see this one SRD and still the others for Company A don't show up. Flushing entitlement cache doesn't help. Is there any known defect for this functionality or I'm doing somthing wrong? regards, Marek _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARSmarts voted Best New Product by WWRUG11 attendees
** Hello List, We are proud to inform you that ARSmarts has been voted Best New Product by the attendees of WWRUG11. Our goal is to save time and headaches to Remedy developers, and also to people who manage large applications (like ITSM), and it looks like we are on the right track :-) :-) Thank you for your support, which means a lot to us. Don't hesitate to email us with your suggestions for new features, as you are probably not the only one who needs them. We already received a number of suggestions during our presentations at the WWRUG, some of which will probably be in the next release, so keep them coming ;-) ;-) . Best regards. Kas kais.albas...@arsmarts.com www.arsmarts.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: WWRUG observation: The list... what list?
I dunno Jen... if Yang's Chinese food down the road has faster internet than a large hotel chain, there's a problem! Also, if you are a hotel that supports and markets their conference infrastructure and hosting abilities, then the technology infrastructure should be part of the package... especially in 2011. Also, I too want to live in Theory... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Monday, September 26, 2011 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG observation: The list... what list? ** Chow, Try not to be too hard on the Hilton folks. Remember that most people aren't geeks like us and don't expect to be logged into a phone or laptop 24x7. Just the other day, I walked into a Business Computing Center where users were smoking as they played solitaire on a bunch of old computers with ***gasp*** towers. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, September 23, 2011 11:21 AM To: arslist@ARSLIST.ORG Subject: WWRUG observation: The list... what list? ** Just an observation: It was interesting for me to discover a lot of people who did not know about ARSlist. I was introduced to ARSlist about the same time I started administering and developing in ARS so for me, the two go hand in hand. I can't imagine what it would be like to wake up one day and not have this resource and still have to go into work so I can keep the Remedy ship afloat. Anyway, since all these people didn't know what the list was (even on Thursday NIGHT) after the awards in the morning, I'm even wondering if we should tell them... Hmm. I'm on my way home now and I can't wait for an internet connection that is faster than AOL 56k. Hilton internet = FAIL. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: WWRUG observation: The list... what list?
I'm sorry, I missed the AOL part. I had so many nifty AOL coasters back in the 90s. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Monday, September 26, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG observation: The list... what list? ** I dunno Jen... if Yang's Chinese food down the road has faster internet than a large hotel chain, there's a problem! Also, if you are a hotel that supports and markets their conference infrastructure and hosting abilities, then the technology infrastructure should be part of the package... especially in 2011. Also, I too want to live in Theory... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Monday, September 26, 2011 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG observation: The list... what list? ** Chow, Try not to be too hard on the Hilton folks. Remember that most people aren't geeks like us and don't expect to be logged into a phone or laptop 24x7. Just the other day, I walked into a Business Computing Center where users were smoking as they played solitaire on a bunch of old computers with ***gasp*** towers. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, September 23, 2011 11:21 AM To: arslist@ARSLIST.ORG Subject: WWRUG observation: The list... what list? ** Just an observation: It was interesting for me to discover a lot of people who did not know about ARSlist. I was introduced to ARSlist about the same time I started administering and developing in ARS so for me, the two go hand in hand. I can't imagine what it would be like to wake up one day and not have this resource and still have to go into work so I can keep the Remedy ship afloat. Anyway, since all these people didn't know what the list was (even on Thursday NIGHT) after the awards in the morning, I'm even wondering if we should tell them... Hmm. I'm on my way home now and I can't wait for an internet connection that is faster than AOL 56k. Hilton internet = FAIL. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Must have Asset to add CI records?
We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Senior ITSM Consultant - TX (URGENT NEED)
We have a very urgent need for a Senior ITSM Consultant in Houston, TX. This is through a BMC partner and the initial project is slated to go through March. We will consider both permanent as well as contract employees. Below is information on the project we are trying to fill. Senior ITSM consultant who can lead workshops, understands Change, Incident, and Problem Management. Can interface with senior team members as well as get into detail of the product configurations. Immediate availability (within two weeks)? If interested, please respond to jrob...@stcllc.com with a word copy of your resume, rate/salary requirements, and date of availability. Thanks, Jamie Robben SigmaTek Consulting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Yes you can, you only need AR licenses for these users. Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 26 sept. 2011, at 17:38, Charlie Wilson wilsonc...@gmail.com wrote: ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. -Original Message- From: Charlie Wilson wilsonc...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Yes. With the CMDB you get the Base forms, Class Manager et al. You just don't get the AST:xx GUI forms. Go in with Dev-Studio and look for BMC.CORE: forms. Warning: the base forms aren't very pretty for manual data maintenance, relationships, associations et al. If you need an automated way to affect these data, consider Meta-Update scripting. See www.softwaretoolhouse.com for more info or a trial license. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: September-26-11 17:38 To: arslist@ARSLIST.ORG Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Thanks. I am familiar with Core, Explorer, managing CIs, etc. That is not where I am having trouble. I am looking to manage CI data and allow some users to manage CI data through the ITSM interface. I am afraid the limitation may be the AST and related forms. It appears that you can't manage CI data with an Asset license. If that is true, it makes CMDB practically useless from Incident, Problem, and without an Asset license. On Mon, Sep 26, 2011 at 12:11 PM, Roger Justice rjust2...@aol.com wrote: ** Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. -Original Message- From: Charlie Wilson wilsonc...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Ports
You can also specify a port AND choose to use port mapper. This gives you a consistent port that you can use for all the servers in you r server group and firewall settings etc. while at the same time allows your clients to connect without explicitly specifying the port number. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of DEE Sent: Friday, September 23, 2011 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Ports ** To add for firewall , if not port mapped, arserver uses firewall UDP 111 and TCP 53165, for us -Original Message- From: Danny Kellett danny.kell...@strategicworkflow.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 23, 2011 9:53 am Subject: Re: Ports ** Ben, “is the standard port for databases” is not quite true. 1521 is Oracle, 1433 is MSSQL. And a word of warning, portmapper shouldn’t be used if you are using a firewall between you and the AR Server. Although you could map port 111 you would have to map the TDC port too, which I guess you could do but its easier to map just one ;) Seems like I am being picky, sorry ;) Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG? ] On Behalf Of Ben Chernys Sent: 23 September 2011 18:47 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Ports ** 1521 is the standard port for databases. Remedy has no “standard port”. Port mapper allows your clients to not set a port. If you want a port, just pick one, staying away from the lower numbers reserved for other services. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG? ] On Behalf Of Kathy Morris Sent: September-23-11 17:10 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Ports ** Hi, Is there a standard port to use for AR System on 7.6.4 install. I thought before it was 1521 _attend WWRUG11 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document SOLVED
I would also recommend opening up each one and doing a Save As..., so that you get a real file name, instead of something like 0d9d0522-4b9d-4c91-8179-16b736cd3fcb.pdf. Rick On Sun, Sep 25, 2011 at 1:50 PM, Elry elryal...@gmail.com wrote: Thanks Misi... I don't think I would have found this unless - someone sent me a link. On Sep 23, 8:05 pm, Misi Mladoniczky m...@rrr.se wrote: Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, athttp://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are wwrug11docs.jpg 124KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
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___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Senior ITSM Consultant - TX (URGENT NEED)
On site or remote? --Original Message-- From: Jamie Robben Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Senior ITSM Consultant - TX (URGENT NEED) Sent: Sep 26, 2011 11:53 AM We have a very urgent need for a Senior ITSM Consultant in Houston, TX. This is through a BMC partner and the initial project is slated to go through March. We will consider both permanent as well as contract employees. Below is information on the project we are trying to fill. Senior ITSM consultant who can lead workshops, understands Change, Incident, and Problem Management. Can interface with senior team members as well as get into detail of the product configurations. Immediate availability (within two weeks)? If interested, please respond to jrob...@stcllc.com with a word copy of your resume, rate/salary requirements, and date of availability. Thanks, Jamie Robben SigmaTek Consulting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Regards, David Charters 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Senior ITSM Consultant - TX (URGENT NEED)
Good point, David. I'm sure if more remote positions were advertised, ALL of us would jump on them. The availability of more remote work could seriously reduce the negotiating leverage that Remedy Developers have in demanding their wages and conditions. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Monday, September 26, 2011 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Senior ITSM Consultant - TX (URGENT NEED) On site or remote? --Original Message-- From: Jamie Robben Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Senior ITSM Consultant - TX (URGENT NEED) Sent: Sep 26, 2011 11:53 AM We have a very urgent need for a Senior ITSM Consultant in Houston, TX. This is through a BMC partner and the initial project is slated to go through March. We will consider both permanent as well as contract employees. Below is information on the project we are trying to fill. Senior ITSM consultant who can lead workshops, understands Change, Incident, and Problem Management. Can interface with senior team members as well as get into detail of the product configurations. Immediate availability (within two weeks)? If interested, please respond to jrob...@stcllc.com with a word copy of your resume, rate/salary requirements, and date of availability. Thanks, Jamie Robben SigmaTek Consulting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Regards, David Charters 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Old Remedy Software
During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
If you have installed any of the ITSM apps then the AST forms are present. You can add AM licenses of fixed and floating to users who need to use AM functions such as contract management. For all other users you can give them the license type 'None' and they will be able to create and update CIs using the AST forms. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: 26 September 2011 17:22 To: arslist@ARSLIST.ORG Subject: Re: Must have Asset to add CI records? ** Thanks. I am familiar with Core, Explorer, managing CIs, etc. That is not where I am having trouble. I am looking to manage CI data and allow some users to manage CI data through the ITSM interface. I am afraid the limitation may be the AST and related forms. It appears that you can't manage CI data with an Asset license. If that is true, it makes CMDB practically useless from Incident, Problem, and without an Asset license. On Mon, Sep 26, 2011 at 12:11 PM, Roger Justice rjust2...@aol.com wrote: ** Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. -Original Message- From: Charlie Wilson wilsonc...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM issue with Incident SRDs
Currently working on the implementation of SRM 7.6.4 (within the ITSM suite) I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to User Service Restoration Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as User Service Request instead of User Service Restoration. Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Asset Mgt Console Pre-Defined Searches
Is there an easy way to remove or modify the OOTB Pre-Defined Searches on the Asset Mgt Console? If so how? ITSM 7.6 TIA Mike -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Mgt-Console-Pre-Defined-Searches-tp6833024p6833024.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
arapprove plugin failure
Hi All, We intermittently receive this error and cannot pinpoint the cause. Any ideas or anyone experienced this before? Environment: Client Platform: Mid-Tier on Windows 2008 R2 Server Platform: Windows 2008 R2 HW Platform: Intel x86 (64Bit) Product Lang: English Database: Oracle 11g GUI: Windows Web Server: Tomcat Browser: IE/Firefox NMS: Microsoft TCPIP Transport: Microsoft TCPIP Error Received Mon Sep 26 14:15:09 2011 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Sep 26 14:15:09 2011Code: c005 Operation: ARDBCGetListEntryWithFields VendorName: ARSYS.ARDBC.PREVIEW Plugin-Lib: arapprove.dll Access Addr: Stack Begin: Addr: 015A610B Addr: 015ADCE8 Addr: 015AF5B5 Addr: 015B4A12 Addr: 004027A3 Addr: 0040ED3A Addr: 004A8BBC Addr: 004C4C76 Addr: 7C349565 Addr: 75B2339A Addr: 771A9ED2 Addr: 771A9EA5 Stack End Thanks Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arapprove plugin failure
Let me guess ARSystem 7.5 patch 006? ITSM 7.6.01 ? From what I can see, this is the approval server crashing. We have the same issue and starting experiencing it once we started implementing multi-tenancy within change management and different approval rules. Working with BMC, but to no avail so far. The thing is, it only does this periodically and is difficult to re-produce. We have something monitoring the error logs and whenever we see this, we just stop/start the aplugin.exe to keep it running. Keep me in the loop if you hear anything! I'll do the same... Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, September 26, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: arapprove plugin failure ** Hi All, We intermittently receive this error and cannot pinpoint the cause. Any ideas or anyone experienced this before? Environment: Client Platform: Mid-Tier on Windows 2008 R2 Server Platform: Windows 2008 R2 HW Platform: Intel x86 (64Bit) Product Lang: English Database: Oracle 11g GUI: Windows Web Server: Tomcat Browser: IE/Firefox NMS: Microsoft TCPIP Transport: Microsoft TCPIP Error Received Mon Sep 26 14:15:09 2011 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Sep 26 14:15:09 2011Code: c005 Operation: ARDBCGetListEntryWithFields VendorName: ARSYS.ARDBC.PREVIEW Plugin-Lib: arapprove.dll Access Addr: Stack Begin: Addr: 015A610B Addr: 015ADCE8 Addr: 015AF5B5 Addr: 015B4A12 Addr: 004027A3 Addr: 0040ED3A Addr: 004A8BBC Addr: 004C4C76 Addr: 7C349565 Addr: 75B2339A Addr: 771A9ED2 Addr: 771A9EA5 Stack End Thanks Francois _ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM issue with Incident SRDs
Maria, I've seen this issue and what I've had to do is hard code the mapping for that field within your AOT after you relate the template to it. So when you define the fields that will map to your variables in the PDT, pick Incident Type, but set a default value of whatever it is you want. If you want to make it dynamic, you can always add it without a value in the AOT and then map a variable that you can then hard code or set via a question using your SRD question mapping step. Hope this doesn't confuse you... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese Sent: Monday, September 26, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: SRM issue with Incident SRDs Currently working on the implementation of SRM 7.6.4 (within the ITSM suite) I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to User Service Restoration Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as User Service Request instead of User Service Restoration. Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy lead developer position-Maryland-OH
We are looking for Remedy developers for the below requiremet with our client in Maryland-OH for a duration of 6+ months Please send in updated copy of resumes with the below details requested at the end of Job details to namr...@key-soft.com This is a leadership position with Production Engineering. System Engineers in this area are responsible for planning, leveraging and maintaining the Remedy platform and its infrastructure, applications, procedures and integrations that support all IT cost, service and operation management functions across IT and ultimately IT Service Management throughout Progressive. Through consultation and leadership, Production Engineers plan, engineer, implement and operationalize all aspects of the Remedy platform and its associated integrations. Core Responsibilities: - Provide leadership and direction for implementation of Remedy platform projects - accountable for the successful delivery, implementation and servicing of application, infrastructure and related processes to production. - Create operational turnover documentation and training for Operations as well as others on the Production Engineering Team for supported tools and infrastructures. - Perform Tier IV level support in resolving complex and critical issues for the complete Service Management tool suite and related interfaces to/from the Remedy system including event management. - Proactively monitor and report on the health of the system infrastructures - Partner with other Engineering organizations to review tool process road maps, life cycles and licensing. - Keep tool infrastructures current (versions, patches, platforms, maintenance), supportable and stable - Recommendations for tool and infrastructure technology upgrades, support, remediation, training, maintenance, end of life. - Experience with products such as BMC Atrium CMDB, Remedy ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, SRM, etc.), scripting and/or general application development experience, database (SQL, SQL Query and DBA practices) and data transformational tools (SSIS, AIE, etc) experience necessary. - Identifies process improvement opportunities - Leads the Service Management Tools Production Engineering team in providing consistent and quality services Seeking senior level Engineers with strong knowledge and experience designing, implementing and supporting large Remedy ITSM implementations and associated systems integrations. Experience with products such as BMC Atrium CMDB, Remedy ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, SRM, etc.), databases (SQL, SQL Query and DBA practices) and data transformational tools (SSIS, AIE, etc) is necessary. Proficiency and engineering expertise with Operating Systems such as Linux/AIX/Solaris and Windows is necessary. Skill and experience with scripting tools and/ or general application development experience is needed. The selected individual will be required to lead the enterprise wide deployments of technical solutions from a technical /engineering aspect. Strong problem solving/troubleshooting ability is needed as we will expect this individual to resolve difficult design, implementation and support issues. We seek leaders with excellent verbal, written and presentation skills to build strong relationships with vendors, clients, co-workers; able to interface with all levels of management. Industry Certifications are a plus but not mandatory. Remedy Production Engineering Group. The goal of the Remedy Production Engineering group is to ensure reliability and availability of the Remedy ITSM suite of products (CMDB, Asset, Incident and Problem Management, Service Request Management, Service Level Management, Change Management, and RKM) in addition to other application and integrations (Demand, IT Portal, TelAlert, BEM, etc). Production Engineering assumes responsibility for service, monitoring and control of the production environments, management of implementation, and training of Operations. Systems Engineer Leads with strong technical expertise, exceptional leadership and communication skills are needed to consult on, plan, implement and support projects engineering associated with deploying new ITSM functionality and providing tool and infrastructure engineering for existing deployments. This role requires a strong balance of technical and business skills. Engineering an effective and supportable ITSM environment requires Business, Applications/Systems and Operations understanding in order to leverage the tools to drive business value. Please fill the below details while responding Full Legal Name: Contact#: Email id: Current Location: Availability: Visa Status: Last 4 Digits of SSN: DOB: Date of VISA expiration: Education Details (Degree/University/college/ Pass out) : Ready for relocation(Yes/No): Fortune 1000 Companies Experience (Yes/No): 2 References in the
Re: WWRUG observation: The list... what list?
BMC Education used to mention it's existence in all the entry classes. For quite a while it shifted to BMC Communities only, not sure what they do now. Of course a surprising number of people are left to suffer and find their own way without training as well. Then there are all the people that date back to the VP that always called it the AR list. .. Daniel p.s. their internet changed between testing and arrival, but the rooms internet is still the best I have ever had From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: September 23, 2011 11:21 AM To: arslist@ARSLIST.ORG Subject: WWRUG observation: The list... what list? ** Just an observation: It was interesting for me to discover a lot of people who did not know about ARSlist. I was introduced to ARSlist about the same time I started administering and developing in ARS so for me, the two go hand in hand. I can't imagine what it would be like to wake up one day and not have this resource and still have to go into work so I can keep the Remedy ship afloat. Anyway, since all these people didn't know what the list was (even on Thursday NIGHT) after the awards in the morning, I'm even wondering if we should tell them. Hmm. I'm on my way home now and I can't wait for an internet connection that is faster than AOL 56k. Hilton internet = FAIL. _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arapprove plugin failure
We had occasional thread crashes on the same version as you which were being caused by inline normalisation. The arerror log didn't point to this when logging the crashes so maybe this could be your issue too? When we turned off inline normalisation there were no crashes. Batch normalisation didn't cause the crashes. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: 26 September 2011 20:38 To: arslist@ARSLIST.ORG Subject: Re: arapprove plugin failure ** Hi Terry, We are on; ARS7.6.04 SP1 201104191058 ITSM 7.6.04.01 I submitted a new post on the developer network you can also follow with same subject. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, September 26, 2011 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: arapprove plugin failure ** Let me guess ARSystem 7.5 patch 006? ITSM 7.6.01 ? From what I can see, this is the approval server crashing. We have the same issue and starting experiencing it once we started implementing multi-tenancy within change management and different approval rules. Working with BMC, but to no avail so far. The thing is, it only does this periodically and is difficult to re-produce. We have something monitoring the error logs and whenever we see this, we just stop/start the aplugin.exe to keep it running. Keep me in the loop if you hear anything! I'll do the same... Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, September 26, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: arapprove plugin failure ** Hi All, We intermittently receive this error and cannot pinpoint the cause. Any ideas or anyone experienced this before? Environment: Client Platform: Mid-Tier on Windows 2008 R2 Server Platform: Windows 2008 R2 HW Platform: Intel x86 (64Bit) Product Lang: English Database: Oracle 11g GUI: Windows Web Server: Tomcat Browser: IE/Firefox NMS: Microsoft TCPIP Transport: Microsoft TCPIP Error Received Mon Sep 26 14:15:09 2011 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Sep 26 14:15:09 2011Code: c005 Operation: ARDBCGetListEntryWithFields VendorName: ARSYS.ARDBC.PREVIEW Plugin-Lib: arapprove.dll Access Addr: Stack Begin: Addr: 015A610B Addr: 015ADCE8 Addr: 015AF5B5 Addr: 015B4A12 Addr: 004027A3 Addr: 0040ED3A Addr: 004A8BBC Addr: 004C4C76 Addr: 7C349565 Addr: 75B2339A Addr: 771A9ED2 Addr: 771A9EA5 Stack End Thanks Francois _ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended
Re: Where are the WWRUG11 document SOLVED
Could you send me the image file wwrug11docs.jpg? For some reason I am not able to find the jpg file. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Anomalous behavior on Change Management
Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is there any other thing besides the approval process that can cause this behavior? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document SOLVED
Venkat, I sent it directly to your email. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Venkat A Sent: Monday, September 26, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document SOLVED Could you send me the image file wwrug11docs.jpg? For some reason I am not able to find the jpg file. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: arapprove plugin failure
Hi Peter, I do not see how this could cause the approval plugin to crash. Can you explain in more detail why you refer to the normalization engine might be the cause? Thanks Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, September 26, 2011 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: arapprove plugin failure ** We had occasional thread crashes on the same version as you which were being caused by inline normalisation. The arerror log didn't point to this when logging the crashes so maybe this could be your issue too? When we turned off inline normalisation there were no crashes. Batch normalisation didn't cause the crashes. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: 26 September 2011 20:38 To: arslist@ARSLIST.ORG Subject: Re: arapprove plugin failure ** Hi Terry, We are on; ARS7.6.04 SP1 201104191058 ITSM 7.6.04.01 I submitted a new post on the developer network you can also follow with same subject. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Monday, September 26, 2011 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: arapprove plugin failure ** Let me guess ARSystem 7.5 patch 006? ITSM 7.6.01 ? From what I can see, this is the approval server crashing. We have the same issue and starting experiencing it once we started implementing multi-tenancy within change management and different approval rules. Working with BMC, but to no avail so far. The thing is, it only does this periodically and is difficult to re-produce. We have something monitoring the error logs and whenever we see this, we just stop/start the aplugin.exe to keep it running. Keep me in the loop if you hear anything! I'll do the same... Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, September 26, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: arapprove plugin failure ** Hi All, We intermittently receive this error and cannot pinpoint the cause. Any ideas or anyone experienced this before? Environment: Client Platform: Mid-Tier on Windows 2008 R2 Server Platform: Windows 2008 R2 HW Platform: Intel x86 (64Bit) Product Lang: English Database: Oracle 11g GUI: Windows Web Server: Tomcat Browser: IE/Firefox NMS: Microsoft TCPIP Transport: Microsoft TCPIP Error Received Mon Sep 26 14:15:09 2011 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Sep 26 14:15:09 2011Code: c005 Operation: ARDBCGetListEntryWithFields VendorName: ARSYS.ARDBC.PREVIEW Plugin-Lib: arapprove.dll Access Addr: Stack Begin: Addr: 015A610B Addr: 015ADCE8 Addr: 015AF5B5 Addr: 015B4A12 Addr: 004027A3 Addr: 0040ED3A Addr: 004A8BBC Addr: 004C4C76 Addr: 7C349565 Addr: 75B2339A Addr: 771A9ED2 Addr: 771A9EA5 Stack End Thanks Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446
Re: Where are the WWRUG11 document SOLVED
BTW, looks like the footer from the presos that contained futures was accidently stripped. For BMC presented materials that contain futures, the following applies: © 2011 World Wide Remedy Users Group. Content © BMC Software, Inc. All Rights Reserved. Re-distribution or publishing not authorized without express permission from BMC Software, Inc. Thanks for honoring the trust that we've put into those that participated in the WWRUG on this. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 5:06 PM To: arslist@ARSLIST.ORG Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from the http://manager.mingle360.com website. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anomalous behavior on Change Management
Hugo, There is an escalation that runs to update Complete changes to Closed status after a certain period of time. That period of time is configured in the App Admin - Custom section. I think default is 5 or 10 days but your system may be configured differently. If thats not what you're looking for, please provide more details about the version of ITSM. Cheers! Eli From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Anomalous behavior on Change Management ** Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is there any other thing besides the approval process that can cause this behavior? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anomalous behavior on Change Management
Thanks Eli; I'm running into ITSM 7.0.3 patch 2... The issue here is that they're not moving from Complete to Closed, they're moving from Closed to Complete or Complete to Schedule, and others from Implementation in Progress to Scheduled just a second later from the last approval signature has been placed. Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 26 Sep 2011 14:07:32 -0700 From: eli.schill...@thecreek.com Subject: Re: Anomalous behavior on Change Management To: arslist@ARSLIST.ORG ** Hugo, There is an escalation that runs to update Complete changes to Closed status after a certain period of time. That period of time is configured in the App Admin - Custom section. I think default is 5 or 10 days but your system may be configured differently. If thats not what you're looking for, please provide more details about the version of ITSM. Cheers! Eli From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Anomalous behavior on Change Management ** Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is there any other thing besides the approval process that can cause this behavior? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anomalous behavior on Change Management
Interesting. You may want to look into the approval workflow then. I would be wondering why the changes are making it to Closed or Scheduled if you still have approval records pending. You might also check the SYS:Status Transition Rules form. Ensure that the appropriate rules are enabled in order to prevent the system from being able to revert your Change status. -Eli From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Anomalous behavior on Change Management ** Thanks Eli; I'm running into ITSM 7.0.3 patch 2... The issue here is that they're not moving from Complete to Closed, they're moving from Closed to Complete or Complete to Schedule, and others from Implementation in Progress to Scheduled just a second later from the last approval signature has been placed. Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 26 Sep 2011 14:07:32 -0700 From: eli.schill...@thecreek.com Subject: Re: Anomalous behavior on Change Management To: arslist@ARSLIST.ORG ** Hugo, There is an escalation that runs to update Complete changes to Closed status after a certain period of time. That period of time is configured in the App Admin - Custom section. I think default is 5 or 10 days but your system may be configured differently. If thats not what you're looking for, please provide more details about the version of ITSM. Cheers! Eli From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Anomalous behavior on Change Management ** Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is there any other thing besides the approval process that can cause this behavior? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document SOLVED
Another option is to wait until the file name bug is fixed. Jason On Mon, Sep 26, 2011 at 9:30 AM, Rick Cook remedyr...@gmail.com wrote: ** I would also recommend opening up each one and doing a Save As..., so that you get a real file name, instead of something like 0d9d0522-4b9d-4c91-8179-16b736cd3fcb.pdf. Rick On Sun, Sep 25, 2011 at 1:50 PM, Elry elryal...@gmail.com wrote: Thanks Misi... I don't think I would have found this unless - someone sent me a link. On Sep 23, 8:05 pm, Misi Mladoniczky m...@rrr.se wrote: Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, athttp://rrr.se . ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are wwrug11docs.jpg 124KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 314 Field does not exist on Current form
Have you tried changing the work space? I am currently working with BMC on this issue. The work space gets corrupted somehow and you start getting all sorts of errors when you open workflow and try to save things. Give it a try, who knows it might even fix it!! only a life lived for others is a life worthwhile (A. Einstein) Shafqat Ayaz From: Cecil, Ken kce...@hubbell.com To: arslist@ARSLIST.ORG Sent: Monday, September 26, 2011 6:43 AM Subject: Re: ARERR 314 Field does not exist on Current form If it is not a system field, you could try something like this: Export all of the data in that field along with the request id field to a file as a backup. Remove the field from the form (after noting all of its properties) and save the form Add the field back to the form with the same field-id and properties. Import the data that was saved. Test again to see if your patch and/or Sync UI will work. Just a thought. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Hi, Yes, it does. On 3 machines , with different workspace folders, I get ARERR 314 Field does not exist on Current form field id. On 2 machines, on any workspace folder, I get a warning ARWARN 489 At least one set field failed in a multi-field operation. However, Patch installation and Sync UI are failing due to error received while modifying forms. Thanks Radhika +44 20718 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 23 September 2011 18:49 To: arslist@ARSLIST.ORG Subject: Re: ARERR 314 Field does not exist on Current form Does this happen when dev studio is run from another machine? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika Sent: Friday, September 23, 2011 7:12 AM To: arslist@ARSLIST.ORG Subject: ARERR 314 Field does not exist on Current form Hi List, Can you share your thoughts on troubleshooting this error that occurs on Developer Studio 7.6.03 ? Whenever a new field is added or an existing field is modified on a form (any type of form), I get the below error: Save failed on form name Field does not exist on Current form field id - Code: 314 However, the changes are saved successfully in spite of the error. But patch installation and CMDB Sync UI fail due to this error. AR Server: 7.6.03 ITSM 7.6.03 OS: Windows 2008 DB: SQL Server 2008 R2 ARAPILOGGING from Developer Studio shows Error 489 - At least one set field failed in a multi-field operation. SQL/API Log from AR Server doesn't show any error. API and SQL are completed successfully. Thanks Radhika +44 20718 20262 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Yes, absolutely Incident and change users can manage CIs. If they have an Asset Admin/license time None, they can create records; if they have Asset user/None, they can update the CIs to which their support groups are attached. While Asset Mgmt is an awesome application and gives you a lot of tools to manage your CIs, you don't need to purchase user licenses for it to allow users to create and update CIs. I believe the incident management user manual - or the ITSM configuration guide - covers what Asset Admin vs Asset User can do. Anne Brock Principal SC From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, September 26, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Must have Asset to add CI records? ** If you have installed any of the ITSM apps then the AST forms are present. You can add AM licenses of fixed and floating to users who need to use AM functions such as contract management. For all other users you can give them the license type 'None' and they will be able to create and update CIs using the AST forms. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: 26 September 2011 17:22 To: arslist@ARSLIST.ORG Subject: Re: Must have Asset to add CI records? ** Thanks. I am familiar with Core, Explorer, managing CIs, etc. That is not where I am having trouble. I am looking to manage CI data and allow some users to manage CI data through the ITSM interface. I am afraid the limitation may be the AST and related forms. It appears that you can't manage CI data with an Asset license. If that is true, it makes CMDB practically useless from Incident, Problem, and without an Asset license. On Mon, Sep 26, 2011 at 12:11 PM, Roger Justice rjust2...@aol.commailto:rjust2...@aol.com wrote: ** Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. -Original Message- From: Charlie Wilson wilsonc...@gmail.commailto:wilsonc...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Must have Asset to add CI records?
Thanks much for all of your responses. That is what I was looking for, whether or not you had to purchase the Asset Management application in order to use the Asset Admin priv. I will look for more details in the Incident documentation and expirment some. Thanks again. On Mon, Sep 26, 2011 at 8:10 PM, Brock, Anne anne_br...@bmc.com wrote: ** Yes, absolutely Incident and change users can manage CIs. If they have an Asset Admin/license time None, they can create records; if they have Asset user/None, they can update the CIs to which their support groups are attached. ** ** While Asset Mgmt is an awesome application and gives you a lot of tools to manage your CIs, you don’t need to purchase user licenses for it to allow users to create and update CIs. ** ** I believe the incident management user manual – or the ITSM configuration guide – covers what Asset Admin vs Asset User can do. ** ** Anne Brock Principal SC ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain *Sent:* Monday, September 26, 2011 11:38 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Must have Asset to add CI records? ** ** ** If you have installed any of the ITSM apps then the AST forms are present. ** ** You can add AM licenses of fixed and floating to users who need to use AM functions such as contract management. ** ** For all other users you can give them the license type ‘None’ and they will be able to create and update CIs using the AST forms. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Charlie Wilson *Sent:* 26 September 2011 17:22 *To:* arslist@ARSLIST.ORG *Subject:* Re: Must have Asset to add CI records? ** ** ** Thanks. I am familiar with Core, Explorer, managing CIs, etc. That is not where I am having trouble. I am looking to manage CI data and allow some users to manage CI data through the ITSM interface. I am afraid the limitation may be the AST and related forms. It appears that you can't manage CI data with an Asset license. If that is true, it makes CMDB practically useless from Incident, Problem, and without an Asset license.* *** ** ** On Mon, Sep 26, 2011 at 12:11 PM, Roger Justice rjust2...@aol.com wrote: ** Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. ** ** ** ** -Original Message- From: Charlie Wilson wilsonc...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM 7.6.04 links
Hi listers, We are seeing 2 links for SRM under Application Administration Console. One is Service Request Management and the other is Service Request Management System. The other link has few option and when clicked on any one , it gives error message Form does not exist on server. We are using SRM 7.6.04 on Windows 2003 server. -Junaid Q. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Assignment Scripts Attachments
On behalf of my colleague.. When we configure Assignment scripts, there is an option to add an attachment. However, when this Assignment script is used on an Incident to create work-info, the attachment which was added in script configuration does not get added on WorkInfo as an attachment. Can someone please find out about this? Is this a bug or OTB system behavior? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
