Re: Stop/Activate Escalations
I think in a servergroup environment if you want to stop escalations you can just blank out the ranking field for the escalation entry. On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC wrote: Guillermo, Two methods I can think of 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to T/F and either restart the remedy service, or execute an arsignal 2 - Utilize an API of some sort to change the server property Both of these solutions of course assume that you are not in a server group. When in a server group, you cannot manually control this setting because it is controlled via the server rankings. -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, September 10, 2012 1:06 PM To: ars...@arslist.org javascript: Subject: Stop/Activate Escalations Hi dear listers How I can stop/activate escalations via a command line or via API? We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance Greetings Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Reasons for Entry ID increasing
Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jose, What do you have set for Next Request ID Block Size? It's on the Configuration tab of the Server Information page. Yours looks like it is set to 150 Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, September 10, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Reasons for Entry ID increasing ** Hi, We just deployed a custom app in production and we see a very strange behavior. One of the main forms is creating very big spaces in entry ID numbering. It seems that something is using entry id numbers. It is correlated with time. So if we create two requests very close in time, they typically have consecutive numbers. But if we wait some hours, the next number can be hundreds for the previous. For instance, from entry EPD0006, the next was EPD0155 I'm suspecting that maybe the problem is that I have something that makes a PUSH to create a requests that ends into error, so the ID was taken but the request was finally not created. I was planning to use a filter to a log file with the `! option in the name, to track those errors. But don't know. Also the configuration parameter at the ARS server to cache entry id numbers is set to 1, so no cache is made, and this behavior is not seen at any other form. Do you know why could this happen? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to monitor Approval Server
Hi all, Thanks. I'll see what I can do. Don't know when (yet, as someone else is defining the priorities :-( ) Regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Reasons for Entry ID increasing
Sorry, but I forgot to add version. ARS 7.5 patch 7 DB Oracle RAC 11G The Next ID is set to 1. This behavior only happens on one form, the rest of the forms are working as expected. After the 155, the next Id delivered was 743. I have some escalations that can do a PUSH on this form. I'm suspecting that one of these escalations is trying to do the PUSH every 10 minutes, and gets an error. But the ID is obtained. Because the error is an SQL one, and done after all processing is made and the transaction getting the ID is made. But I still haven't found exactly where... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jose, What do you have set for Next Request ID Block Size? It's on the Configuration tab of the Server Information page. Yours looks like it is set to 150 Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, September 10, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Reasons for Entry ID increasing ** Hi, We just deployed a custom app in production and we see a very strange behavior. One of the main forms is creating very big spaces in entry ID numbering. It seems that something is using entry id numbers. It is correlated with time. So if we create two requests very close in time, they typically have consecutive numbers. But if we wait some hours, the next number can be hundreds for the previous. For instance, from entry EPD0006, the next was EPD0155 I'm suspecting that maybe the problem is that I have something that makes a PUSH to create a requests that ends into error, so the ID was taken but the request was finally not created. I was planning to use a filter to a log file with the `! option in the name, to track those errors. But don't know. Also the configuration parameter at the ARS server to cache entry id numbers is set to 1, so no cache is made, and this behavior is not seen at any other form. Do you know why could this happen? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Reasons for Entry ID increasing
Hi, What is the form specific value for the block size? Do you have Next-ID-Commit set to T? In that case it will not roll back the id if it fails. If there is no value present, try adding Next-ID-Commit:F. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sorry, but I forgot to add version. ARS 7.5 patch 7 DB Oracle RAC 11G The Next ID is set to 1. This behavior only happens on one form, the rest of the forms are working as expected. After the 155, the next Id delivered was 743. I have some escalations that can do a PUSH on this form. I'm suspecting that one of these escalations is trying to do the PUSH every 10 minutes, and gets an error. But the ID is obtained. Because the error is an SQL one, and done after all processing is made and the transaction getting the ID is made. But I still haven't found exactly where... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jose, What do you have set for Next Request ID Block Size? It's on the Configuration tab of the Server Information page. Yours looks like it is set to 150 Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, September 10, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Reasons for Entry ID increasing ** Hi, We just deployed a custom app in production and we see a very strange behavior. One of the main forms is creating very big spaces in entry ID numbering. It seems that something is using entry id numbers. It is correlated with time. So if we create two requests very close in time, they typically have consecutive numbers. But if we wait some hours, the next number can be hundreds for the previous. For instance, from entry EPD0006, the next was EPD0155 I'm suspecting that maybe the problem is that I have something that makes a PUSH to create a requests that ends into error, so the ID was taken but the request was finally not created. I was planning to use a filter to a log file with the `! option in the name, to track those errors. But don't know. Also the configuration parameter at the ARS server to cache entry id numbers is set to 1, so no cache is made, and this behavior is not seen at any other form. Do you know why could this happen? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Reasons for Entry ID increasing
Next-ID-Commit is T. Added the Next-ID-Commit F Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 8:46 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, What is the form specific value for the block size? Do you have Next-ID-Commit set to T? In that case it will not roll back the id if it fails. If there is no value present, try adding Next-ID-Commit:F. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sorry, but I forgot to add version. ARS 7.5 patch 7 DB Oracle RAC 11G The Next ID is set to 1. This behavior only happens on one form, the rest of the forms are working as expected. After the 155, the next Id delivered was 743. I have some escalations that can do a PUSH on this form. I'm suspecting that one of these escalations is trying to do the PUSH every 10 minutes, and gets an error. But the ID is obtained. Because the error is an SQL one, and done after all processing is made and the transaction getting the ID is made. But I still haven't found exactly where... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jose, What do you have set for Next Request ID Block Size? It's on the Configuration tab of the Server Information page. Yours looks like it is set to 150 Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, September 10, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Reasons for Entry ID increasing ** Hi, We just deployed a custom app in production and we see a very strange behavior. One of the main forms is creating very big spaces in entry ID numbering. It seems that something is using entry id numbers. It is correlated with time. So if we create two requests very close in time, they typically have consecutive numbers. But if we wait some hours, the next number can be hundreds for the previous. For instance, from entry EPD0006, the next was EPD0155 I'm suspecting that maybe the problem is that I have something that makes a PUSH to create a requests that ends into error, so the ID was taken but the request was finally not created. I was planning to use a filter to a log file with the `! option in the name, to track those errors. But don't know. Also the configuration parameter at the ARS server to cache entry id numbers is set to 1, so no cache is made, and this behavior is not seen at any other form. Do you know why could this happen? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Reasons for Entry ID increasing
It stopped to increase the ID. Also, I found the code trying to create the request... Added a log to file action with `! and the use of id's is directly related to the code execution. Now, I start debugging. Thanks! Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 9:23 AM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: Next-ID-Commit is T. Added the Next-ID-Commit F Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 8:46 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, What is the form specific value for the block size? Do you have Next-ID-Commit set to T? In that case it will not roll back the id if it fails. If there is no value present, try adding Next-ID-Commit:F. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Sorry, but I forgot to add version. ARS 7.5 patch 7 DB Oracle RAC 11G The Next ID is set to 1. This behavior only happens on one form, the rest of the forms are working as expected. After the 155, the next Id delivered was 743. I have some escalations that can do a PUSH on this form. I'm suspecting that one of these escalations is trying to do the PUSH every 10 minutes, and gets an error. But the ID is obtained. Because the error is an SQL one, and done after all processing is made and the transaction getting the ID is made. But I still haven't found exactly where... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jose, What do you have set for Next Request ID Block Size? It's on the Configuration tab of the Server Information page. Yours looks like it is set to 150 Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, September 10, 2012 5:04 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Reasons for Entry ID increasing ** Hi, We just deployed a custom app in production and we see a very strange behavior. One of the main forms is creating very big spaces in entry ID numbering. It seems that something is using entry id numbers. It is correlated with time. So if we create two requests very close in time, they typically have consecutive numbers. But if we wait some hours, the next number can be hundreds for the previous. For instance, from entry EPD0006, the next was EPD0155 I'm suspecting that maybe the problem is that I have something that makes a PUSH to create a requests that ends into error, so the ID was taken but the request was finally not created. I was planning to use a filter to a log file with the `! option in the name, to track those errors. But don't know. Also the configuration parameter at the ARS server to cache entry id numbers is set to 1, so no cache is made, and this behavior is not seen at any other form. Do you know why could this happen? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System Permission Groups
Have you created the group in Groups form? The article shows you how to add an already create permission group using the ITSM foundation, but it assumes that the group was previously created. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 6:18 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** After you create the group and you enter its information into the license permission maps form, it should appear on that list as explained on that article.. Did you follow the instructions just as is explained there? I can assure you that there is no bug or anything in that part of the system as I have done this several time in almost all the versions since the conception of this model of ITSM... So if something's not working, you have missed something out.. Joe *From:* Benz, Michael michael.b...@holcim.com *Sent:* Tuesday, September 11, 2012 12:07 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* AR System Permission Groups ** Hello World! I’m trying to add an application Permission group, very similar to the following website. http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/ the problem is that it assumes you have already created a group and that it should just show up. But when I create a group, it asks for a group ID, but I don’t know what I should put in there, and I can’t find any documentation on how to create groups. I need a group called “Incident Creator” Any help is GREATLY appreciated. Regards, *Michael Benz* Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 *2811* www.holcim.com.au _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change. High Level Task Description Job Requirements for Sr. Remedy Developer: * 5+ years' experience with Remedy ITSM v7.6.x * 5+ years' experience in Database Management -SQL. Proficient in BMC ITSM Suite of Applications - Service Desk/Incident Problem Management, Change Release Management 7.6.3, Service Request Management, and Configuration Management Database Management (CMDB) * Expert product and technical knowledge of BMC Remedy IT Service Management Suite * Experience with Remedy Notification System, and Aeroprise Mobility * Experience with BMC ITBM, Atrium, and Asset Management Plusses for Sr. Remedy Developer: * Proficient in Java and UNIX * Proficient in SQL for Databases * Experienced in Java, AIX, and Linux OS environment *
Next-ID-Commit
Misi, I'm keenly interested in this specific topic. I believe I have experienced that you CANNOT turn this feature off (set it to F) in 7.6.04 SP3. I have a test app that I have built up and despite setting the values properly in the config file, I still get next ID generation in a separate transaction (evident via SQL logging). Investigating the docs, I read this on page 379 of the config guide Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is available for backward compatibility The problem I have with this statement is that the Next-ID-Block-Size doesn't offer the same capability as Next-ID-Commit, and I believe that they have permanently set Next-ID-Commit to T, and just added a capability to choose your block size. Are you able to verify this for me with your own testing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Reasons for Entry ID increasing Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Next-ID-Commit
Hi, Here is an analysis on a default 7.6.04: http://rrr.se/tmp/rrrLog764nextId.html I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old behavior. Now what happens if you reserve chunks? That means that you can still loose ids, or get them created in non linear order. Especially on server group systems. But you can set the Chunk-Size to 1 on the forms where you need continuity and an unbroken series. But unfortunately the Next-ID-Commit can not be set on a form by form basis... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I'm keenly interested in this specific topic. I believe I have experienced that you CANNOT turn this feature off (set it to F) in 7.6.04 SP3. I have a test app that I have built up and despite setting the values properly in the config file, I still get next ID generation in a separate transaction (evident via SQL logging). Investigating the docs, I read this on page 379 of the config guide Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is available for backward compatibility The problem I have with this statement is that the Next-ID-Block-Size doesn't offer the same capability as Next-ID-Commit, and I believe that they have permanently set Next-ID-Commit to T, and just added a capability to choose your block size. Are you able to verify this for me with your own testing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Reasons for Entry ID increasing Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
At least, if the position is published on Friday, we can make a LoL about it :) Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 2:37 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: is meant, and we can't educate EVERY single hiring manager and head hunter out there... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Actually, I don't mind a little lighthearted comedy on the list throughout the day. We all seem to work hard and if an uneducated recruiter who took the time to sign up for the list posts something like that, then a little humor aimed at them isn't so bad. Also, I've written job descriptions and worked with recruiters. The professionals that I've worked with do their due diligence to work with the client and/or hiring manager to make sure they get the job description and requirements correct. This is so that candidates don't think they are interviewing with an agency who isn't in tune with an industry they are recruiting for or that the company needing the services doesn't care enough to get a proper job description out there. So yes, while we do call out these people in jest, there is a bit of seriousness to this sort of gaff as well. The recruiters and the company they work for should be taking this seriously. and I'm done! On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and
Changing Next ID Block Size - anything to be aware of?
Hi Everyone, We are going to set our Next ID Block size from 1 to 25 due to some issues we had last week with our AR System Email Messages form tying up the system. We did some initial testing and it seems like there shouldn't be any issues. Is there in anything particular we need to look out for? Has anyone noticed any gaps in the Request ID sequencing and if so, to what extent? What is your environment if you noticed issues? Do you use a server group? and what was the value of your Next ID Block size? Thanks so much in advance!! Mary Dollus ARS 7.6.04 Oracle/UNIX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing Next ID Block Size - anything to be aware of?
If you have a server group the most noticeable non desirable effect is the sort of requests. Your users must be warmed, because they can think that something is wrong. Server A reserves 100 to 124, and generates request 100. Server B reserves 125 to 149, and generates request 125 Server A generates request 101. So request 101 is older that 125. That can be confusing for users. Also, at reboot of your ARS service, you can loose the unused reserved ID's. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 11, 2012 at 3:27 PM, Mary Dollus mary.t.dol...@saic.com wrote: Hi Everyone, We are going to set our Next ID Block size from 1 to 25 due to some issues we had last week with our AR System Email Messages form tying up the system. We did some initial testing and it seems like there shouldn't be any issues. Is there in anything particular we need to look out for? Has anyone noticed any gaps in the Request ID sequencing and if so, to what extent? What is your environment if you noticed issues? Do you use a server group? and what was the value of your Next ID Block size? Thanks so much in advance!! Mary Dollus ARS 7.6.04 Oracle/UNIX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change. High Level Task Description Job Requirements for Sr. Remedy Developer: * 5+ years' experience with Remedy ITSM v7.6.x * 5+ years' experience in Database Management -SQL. Proficient in BMC ITSM Suite of Applications - Service Desk/Incident Problem Management, Change Release Management 7.6.3, Service Request Management, and Configuration Management Database Management (CMDB) * Expert
Re: Changing Next ID Block Size - anything to be aware of?
Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, etc.) feeding large number of records into the same form on the same AR Server at the same time. This caused contention for SQL pulls of the Entry ID, which was causing performance issues. The problem is that BMC, for some reason, is recommending increasing that number to something above 1 as a default setting, without apparent justification for that recommendation. I have seen nothing that has changed the justification for the setting beyond the initial requirement. I have seen nothing to indicate that either the function or the rationale have changed in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. If you are not, then you shouldn't. The cost is far greater than any benefit you might see. Rick On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus mary.t.dol...@saic.com wrote: Hi Everyone, We are going to set our Next ID Block size from 1 to 25 due to some issues we had last week with our AR System Email Messages form tying up the system. We did some initial testing and it seems like there shouldn't be any issues. Is there in anything particular we need to look out for? Has anyone noticed any gaps in the Request ID sequencing and if so, to what extent? What is your environment if you noticed issues? Do you use a server group? and what was the value of your Next ID Block size? Thanks so much in advance!! Mary Dollus ARS 7.6.04 Oracle/UNIX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
:)...I guess we need to mount that campaign to educate all recruiters then, because we certainly don't want qualified people not getting jobs because middle men are stupid :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Tuesday, September 11, 2012 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change.
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Lots of luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC :)...I guess we need to mount that campaign to educate all recruiters then, because we certainly don't want qualified people not getting jobs because middle men are stupid :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Tuesday, September 11, 2012 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected
Re: Next-ID-Commit
Misi, Looking at the log provided below, on line 30 I see a begin transaction, and then a commit on 36. Is that not committing the nextID on submit? So, this morning I did some re-config of my 7.5 server for testing purposes, setting Next-ID-Commit to F and Block-Size to 1 and ran a test submit in a test form. My outcome was something along the lines of Begin Transaction Update arschema Select from arschema Insert into T Insert into H Commit transaction This is the expected output with the value set to false. Changing the Next-ID-Commit to T gave me Begin Transaction Begin Transaction Update arschema Select from arschema Commit transaction Insert into T Insert into H Commit transaction This indicates to me that the Next-ID is committing during the create in a separate transaction, which is what you would expect with the server setting. Last night when I was doing testing on my 7.6.4 SP3 server, I experienced that regardless of what the Next-ID-Commit setting was set to, I got the same results as I'm getting today at work in my 7.5 server with the value set to T. This tells me that on 7.6.4 SP3, the Next-ID-Commit setting is being ignored, and is hard coded to T in the Remedy system Can anyone else confirm, on other 7.6.4 versions, initial release, or other patches, that they are getting the same results with the Next-ID-Commit set to F? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 6:51 AM To: arslist@ARSLIST.ORG Subject: Re: Next-ID-Commit Hi, Here is an analysis on a default 7.6.04: http://rrr.se/tmp/rrrLog764nextId.html I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old behavior. Now what happens if you reserve chunks? That means that you can still loose ids, or get them created in non linear order. Especially on server group systems. But you can set the Chunk-Size to 1 on the forms where you need continuity and an unbroken series. But unfortunately the Next-ID-Commit can not be set on a form by form basis... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I'm keenly interested in this specific topic. I believe I have experienced that you CANNOT turn this feature off (set it to F) in 7.6.04 SP3. I have a test app that I have built up and despite setting the values properly in the config file, I still get next ID generation in a separate transaction (evident via SQL logging). Investigating the docs, I read this on page 379 of the config guide Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is available for backward compatibility The problem I have with this statement is that the Next-ID-Block-Size doesn't offer the same capability as Next-ID-Commit, and I believe that they have permanently set Next-ID-Commit to T, and just added a capability to choose your block size. Are you able to verify this for me with your own testing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Reasons for Entry ID increasing Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Changing Next ID Block Size - anything to be aware of?
Rick, Thanks so much Rick! And yes that is our issue... we send out enormous amounts of email, so the AR System Email Message form gets hit pretty hard and the system was tied up creating the New ID's and yes, caused performance issues... Were you able to do any testing in 7.6.04? And yes, we are considering this based on a recommendation from BMC Here are the results of our testing so far: [No gaps were created under the test conditions which involved running 10 instances of the script simultaneously. Tricia used the application on the 7.6 system, and there were only 2 fast/2 list threads. One thing observed was that when Tricia changed the next id block size from 25 down to 1, a gap of several IDs occurred. The Remedy documentation says that a restart of ARS can result in gaps. This appears to be caused because the reserved block of IDs is in memory and this is lost when restarting ARS, or in this case also when the AR configuration change occurred. So, we can expect gaps if arserverd crashes or is restarted, but perhaps it is unlikely otherwise.] Sorry if this is a dumb question,,, but in your comment below, what does MULTIPLE NM mean... and are you saying it is possible to add the next ID increase to ONLY that form? and not a global change for all forms? [Your comment from below] So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. Thanks!! Mary Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, etc.) feeding large number of records into the same form on the same AR Server at the same time. This caused contention for SQL pulls of the Entry ID, which was causing performance issues. The problem is that BMC, for some reason, is recommending increasing that number to something above 1 as a default setting, without apparent justification for that recommendation. I have seen nothing that has changed the justification for the setting beyond the initial requirement. I have seen nothing to indicate that either the function or the rationale have changed in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. If you are not, then you shouldn't. The cost is far greater than any benefit you might see. Rick On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus mary.t.dol...@saic.com wrote: Hi Everyone, We are going to set our Next ID Block size from 1 to 25 due to some issues we had last week with our AR System Email Messages form tying up the system. We did some initial testing and it seems like there shouldn't be any issues. Is there in anything particular we need to look out for? Has anyone noticed any gaps in the Request ID sequencing and if so, to what extent? What is your environment if you noticed issues? Do you use a server group? and what was the value of your Next ID Block size? Thanks so much in advance!! Mary Dollus ARS 7.6.04 Oracle/UNIX ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM assign to submitter for On Behalf Of
Good question, Moe. Consider that, in Incident Management processes, a service desk agent A receives a call from a customer - agent A creates an incident and is able to assign it to herself; that's all I want here. Service desk agent B receives a call from a customer, creates a request On Behalf Of that customer - why can't agent B assign the request to himself? Not only is this not an option automatically, but I don't see a way for the agent to do so manually in a reasonable fashion. The best I can see is to be able to automatically assign to agent B's support group, which means it will, on average, end up assigned to a different agent. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Saturday, September 08, 2012 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** I am wondering why do you need to do that? This doesn't even align with the tool/roles. Provided you can set the assignment of the Coordinator, that means you will grant everyone in your organization the Service Request Coordinator role. I assume that anyone can request on behalf of anyone in your environment. Usually, the coordinator should be a member of the Service Desk, a member of the fulfillment group that the request is going to or a special group with the coordinator role that is specifically responsible to oversea and/or monitor the request from end to end ensuring its completing and integrity. Moe From: Pierson, Shawn [mailto:shawn.pier...@sug.com] Sent: Friday, September 07, 2012 4:00 PM Subject: Re: SRM assign to submitter for On Behalf Of ** I haven't done that, but at least with an advanced interface form I believe that may be one of the (undocumented) things you can push to. I have an AIF that has some fields exposed to populate the Customer fields, so on this specific request anyone that has access to it can submit it on behalf of anyone else with a People record, bypassing the normal On Behalf Of functionality and permissions. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, September 07, 2012 2:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SRM assign to submitter for On Behalf Of ** Hello all, Best wishes for a lovely weekend! Until then however, I was wondering if anyone has some ideas on how to set the 'Coordinator' for a Service Request to the submitter of the request. It seems like this would be a standard option, that if you are going to submit a request on behalf of a customer, you would be the coordinator for that request. Has anyone pursued this? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
WordPerfect has been upgraded? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Tuesday, September 11, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Because once upon a time a hiring manager didn't call me because he needed someone with experience in WordPerfect 5.0, and my resume said WordPerfect 5.1... and I'm still bitter. That's why. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 10, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Yeah, but anyone with 5+ years of experience in a version that has only been released for about half that time should be just fine! Rick On Sep 10, 2012 3:47 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Man.. 7.6.03? Gluttons for punishment. Sent from my iPhone On Sep 10, 2012, at 3:45 PM, Brandon D. Nelson bnel...@apexsystemsinc.com wrote: ** All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government integrator, is in the beginning stages of implementing the following modules on Remedy 7.6.3: Service Desk/Incident and Problem Management, Change/Release Management, Service Request Management, and Configuration Management Database Management). **All candidates must be able to obtain and maintain a Public Trust Clearance** If interested in any Remedy Developer opportunities in the DC or Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical Recruiter, at bnel...@apexsystemsinc.com. Full Sr. Remedy Developer Job Description We are currently seeking a Senior Remedy System Developer to complement our IT Shared Service Management development team to support project activities. Candidate must be able to analyze, design and code enhancements from business defined requirements. Also, be able to collaborate with internal and external resources, team player and must be able to effectively communicate to technical and non-technical business groups. The selected Senior Remedy Developer will work with the implementation of the Remedy Service Level Management module based upon industry leading practices; configuration; and integration with other customized Remedy modules to include Incident, Problem, and Change. High Level Task Description Job Requirements for Sr. Remedy Developer: * 5+ years' experience with Remedy ITSM v7.6.x * 5+ years' experience in Database
Re: Changing Next ID Block Size - anything to be aware of?
Mary, NM stands for Network Management, but in truth, it is any external system that is generating high volume in a single form, be it Network Management, Web Services, scripts, anything that creates records. I've even blocked myself with multiple escalation threads creating records in the same forms. I would agree with Rick that in 'standard' situations, where you have low volume, and or no automation that creates high volumes of records, you are at little risk of needing this setting. If however you are needing high concurrency of simultaneous submits with some integration, then you may come up against this problem. In your example below you said that you had 10 instances of the script running simultaneously, but were only using 2 threads. I don't know if you realize it or not, but the net effect of your testing was actually only running 2 scripts simultaneously, while the other 8 sat in queue until one of the threads was available, then the next was processed. If you want to truly run them simultaneously, you will need to increase your thread counts to values that allow all instances to run at the same time. With that said, if 10 concurrent is not an actual expected value that NEEDS concurrent processing, then 2 threads should generally be able to handle 10 requests within the specified timeframe without error, but don't confuse yourself into thinking that they are running simultaneously :) To answer your last question, yes, you can change the setting per form in the Form Properties. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Tuesday, September 11, 2012 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Rick, Thanks so much Rick! And yes that is our issue... we send out enormous amounts of email, so the AR System Email Message form gets hit pretty hard and the system was tied up creating the New ID's and yes, caused performance issues... Were you able to do any testing in 7.6.04? And yes, we are considering this based on a recommendation from BMC Here are the results of our testing so far: [No gaps were created under the test conditions which involved running 10 instances of the script simultaneously. Tricia used the application on the 7.6 system, and there were only 2 fast/2 list threads. One thing observed was that when Tricia changed the next id block size from 25 down to 1, a gap of several IDs occurred. The Remedy documentation says that a restart of ARS can result in gaps. This appears to be caused because the reserved block of IDs is in memory and this is lost when restarting ARS, or in this case also when the AR configuration change occurred. So, we can expect gaps if arserverd crashes or is restarted, but perhaps it is unlikely otherwise.] Sorry if this is a dumb question,,, but in your comment below, what does MULTIPLE NM mean... and are you saying it is possible to add the next ID increase to ONLY that form? and not a global change for all forms? [Your comment from below] So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. Thanks!! Mary Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, etc.) feeding large number of records into the same form on the same AR Server at the same time. This caused contention for SQL pulls of the Entry ID, which was causing performance issues. The problem is that BMC, for some reason, is recommending increasing that number to something above 1 as a default setting, without apparent justification for that recommendation. I have seen nothing that has changed the justification for the setting beyond the initial requirement. I have seen nothing to indicate that either the function or the rationale have changed in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. If you are not, then you shouldn't. The cost is far greater than any benefit you might see. Rick On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus mary.t.dol...@saic.com wrote: Hi Everyone, We are going to
Re: Changing Next ID Block Size - anything to be aware of?
Thanks LJ! I will pass this info along. I'm not doing the actual testing, but I would not have known that either, so I learned something new :) Thanks again!! ** Mary, NM stands for Network Management, but in truth, it is any external system that is generating high volume in a single form, be it Network Management, Web Services, scripts, anything that creates records. I've even blocked myself with multiple escalation threads creating records in the same forms. I would agree with Rick that in 'standard' situations, where you have low volume, and or no automation that creates high volumes of records, you are at little risk of needing this setting. If however you are needing high concurrency of simultaneous submits with some integration, then you may come up against this problem. In your example below you said that you had 10 instances of the script running simultaneously, but were only using 2 threads. I don't know if you realize it or not, but the net effect of your testing was actually only running 2 scripts simultaneously, while the other 8 sat in queue until one of the threads was available, then the next was processed. If you want to truly run them simultaneously, you will need to increase your thread counts to values that allow all instances to run at the same time. With that said, if 10 concurrent is not an actual expected value that NEEDS concurrent processing, then 2 threads should generally be able to handle 10 requests within the specified timeframe without error, but don't confuse yourself into thinking that they are running simultaneously :) To answer your last question, yes, you can change the setting per form in the Form Properties. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Tuesday, September 11, 2012 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Rick, Thanks so much Rick! And yes that is our issue... we send out enormous amounts of email, so the AR System Email Message form gets hit pretty hard and the system was tied up creating the New ID's and yes, caused performance issues... Were you able to do any testing in 7.6.04? And yes, we are considering this based on a recommendation from BMC Here are the results of our testing so far: [No gaps were created under the test conditions which involved running 10 instances of the script simultaneously. Tricia used the application on the 7.6 system, and there were only 2 fast/2 list threads. One thing observed was that when Tricia changed the next id block size from 25 down to 1, a gap of several IDs occurred. The Remedy documentation says that a restart of ARS can result in gaps. This appears to be caused because the reserved block of IDs is in memory and this is lost when restarting ARS, or in this case also when the AR configuration change occurred. So, we can expect gaps if arserverd crashes or is restarted, but perhaps it is unlikely otherwise.] Sorry if this is a dumb question,,, but in your comment below, what does MULTIPLE NM mean... and are you saying it is possible to add the next ID increase to ONLY that form? and not a global change for all forms? [Your comment from below] So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. Thanks!! Mary Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, etc.) feeding large number of records into the same form on the same AR Server at the same time. This caused contention for SQL pulls of the Entry ID, which was causing performance issues. The problem is that BMC, for some reason, is recommending increasing that number to something above 1 as a default setting, without apparent justification for that recommendation. I have seen nothing that has changed the justification for the setting beyond the initial requirement. I have seen nothing to indicate that either the function or the rationale have changed in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a
Re: Next-ID-Commit
Hi, Yes, exactly, Next-ID-Commit:T is the default on 7.6.04, but on earlier version the default is Next-ID-Commit:F. As for the hardcoded Next-ID-Commit:F setting. It is NOT hardcoded in an unpatched 7.6.04 at least. I know this because my log shows a FAILED transaction, where things are rolled back, but the arschema.nextId++ part is NOT rolled back. When I changed to Next-ID-Commit:F, it worked like earlier versions and rolled back the arschema.nextId++. Best Regards - Misi, RRR AB, http://rrr.se Misi, Looking at the log provided below, on line 30 I see a begin transaction, and then a commit on 36. Is that not committing the nextID on submit? So, this morning I did some re-config of my 7.5 server for testing purposes, setting Next-ID-Commit to F and Block-Size to 1 and ran a test submit in a test form. My outcome was something along the lines of Begin Transaction Update arschema Select from arschema Insert into T Insert into H Commit transaction This is the expected output with the value set to false. Changing the Next-ID-Commit to T gave me Begin Transaction Begin Transaction Update arschema Select from arschema Commit transaction Insert into T Insert into H Commit transaction This indicates to me that the Next-ID is committing during the create in a separate transaction, which is what you would expect with the server setting. Last night when I was doing testing on my 7.6.4 SP3 server, I experienced that regardless of what the Next-ID-Commit setting was set to, I got the same results as I'm getting today at work in my 7.5 server with the value set to T. This tells me that on 7.6.4 SP3, the Next-ID-Commit setting is being ignored, and is hard coded to T in the Remedy system Can anyone else confirm, on other 7.6.4 versions, initial release, or other patches, that they are getting the same results with the Next-ID-Commit set to F? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 6:51 AM To: arslist@ARSLIST.ORG Subject: Re: Next-ID-Commit Hi, Here is an analysis on a default 7.6.04: http://rrr.se/tmp/rrrLog764nextId.html I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old behavior. Now what happens if you reserve chunks? That means that you can still loose ids, or get them created in non linear order. Especially on server group systems. But you can set the Chunk-Size to 1 on the forms where you need continuity and an unbroken series. But unfortunately the Next-ID-Commit can not be set on a form by form basis... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I'm keenly interested in this specific topic. I believe I have experienced that you CANNOT turn this feature off (set it to F) in 7.6.04 SP3. I have a test app that I have built up and despite setting the values properly in the config file, I still get next ID generation in a separate transaction (evident via SQL logging). Investigating the docs, I read this on page 379 of the config guide Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is available for backward compatibility The problem I have with this statement is that the Next-ID-Block-Size doesn't offer the same capability as Next-ID-Commit, and I believe that they have permanently set Next-ID-Commit to T, and just added a capability to choose your block size. Are you able to verify this for me with your own testing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 11, 2012 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Reasons for Entry ID increasing Hi, I have posted this many times ;-) The default settings in 7.6.04 has changed: New 7.6.04 default behavior (if lines are not present in ar.cfg): Next-ID-Commit:T Next-ID-Block-Size:25 Old 7.6.03 and earlier default behavior: Next-ID-Commit:F Next-ID-Block-Size:1 So to get the old behavior just put F/1 in the ar.cfg/conf file. Note that you can set the Next-ID-Block-Size on a per form basis as well, so you could have the 25-blocks as default but 1 for a specific form. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at
Re: Changing Next ID Block Size - anything to be aware of?
It doesn’t have to be just Network Management (or other apps) creating large number of records in a form. In our custom system we have a history form (with a type value) to do audit trail work. The Oracle DBA was reporting deadlocks on ARSCHEMA due to the large number of creates in the audit history. What we have in our 7.6.04 SP3 system is the server default is set at 1 and on specific forms we have the form block size set to a higher number (25 on the audit history, 20 on email messages, ...). We also turned off the Status History on our audit history form (since it is always just a create to that form status history is not needed and that eliminates a second SQL insert action for every record). This has eliminated our problem. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Mary, NM stands for Network Management, but in truth, it is any external system that is generating high volume in a single form, be it Network Management, Web Services, scripts, anything that creates records. I've even blocked myself with multiple escalation threads creating records in the same forms. I would agree with Rick that in 'standard' situations, where you have low volume, and or no automation that creates high volumes of records, you are at little risk of needing this setting. If however you are needing high concurrency of simultaneous submits with some integration, then you may come up against this problem. In your example below you said that you had 10 instances of the script running simultaneously, but were only using 2 threads. I don't know if you realize it or not, but the net effect of your testing was actually only running 2 scripts simultaneously, while the other 8 sat in queue until one of the threads was available, then the next was processed. If you want to truly run them simultaneously, you will need to increase your thread counts to values that allow all instances to run at the same time. With that said, if 10 concurrent is not an actual expected value that NEEDS concurrent processing, then 2 threads should generally be able to handle 10 requests within the specified timeframe without error, but don't confuse yourself into thinking that they are running simultaneously :) To answer your last question, yes, you can change the setting per form in the Form Properties. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Tuesday, September 11, 2012 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Rick, Thanks so much Rick! And yes that is our issue... we send out enormous amounts of email, so the AR System Email Message form gets hit pretty hard and the system was tied up creating the New ID's and yes, caused performance issues... Were you able to do any testing in 7.6.04? And yes, we are considering this based on a recommendation from BMC Here are the results of our testing so far: [No gaps were created under the test conditions which involved running 10 instances of the script simultaneously. Tricia used the application on the 7.6 system, and there were only 2 fast/2 list threads. One thing observed was that when Tricia changed the next id block size from 25 down to 1, a gap of several IDs occurred. The Remedy documentation says that a restart of ARS can result in gaps. This appears to be caused because the reserved block of IDs is in memory and this is lost when restarting ARS, or in this case also when the AR configuration change occurred. So, we can expect gaps if arserverd crashes or is restarted, but perhaps it is unlikely otherwise.] Sorry if this is a dumb question,,, but in your comment below, what does MULTIPLE NM mean... and are you saying it is possible to add the next ID increase to ONLY that form? and not a global change for all forms? [Your comment from below] So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. Thanks!! Mary -Original Message- Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple
Re: alerts to multiple users
** Hi,No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers.Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form!How I learned this is not important. Anymore.DougOn Sep 4, 2012, at 12:52 PM, Misi Mladoniczky m...@rrr.se wrote:Hi,Yes, you use Carriage Return.It is important that no extra space is appended to the end of each user-name.You can specify one of these:- LoginName- GroupName- EmailAddress- * (which will send an alert to all logged in users)You can specify email addresses with comma, in which one email will besent with all addresses on the To-line. If you use CR, multiple emailswill be sent. If you use comma like that, you have to make sure not tocross the 254 character maximum length for the To-field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):* RRR|License - Not enough Remedy licenses? Save money by optimizing.* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.Find these products, and many free tools and utilities, at http://rrr.se.I believe a Carriage Return is used when you are using user logins (! Userlogin per line)Fred-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew CSent: Tuesday, September 04, 2012 11:52 AMTo: arslist@ARSLIST.ORGSubject: alerts to multiple users**What is the correct syntax in a notify action (alert) to send to multipleusers?I've tried semi-colon, comma and space - but none work, it seems to betreating it as one user account?I've tried:User: user1, user2User: user1 user2User: user1; user2Only seems to work when I have one user listed.Regards,Andrew C. GoodallSoftware EngineerDevelopment Servicesago...@jcpenney.comjcpenney6501 Legacy DrivePlano, TX 75024jcp.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004ITILv3_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: alerts to multiple users
Thanks Doug - yes I was aware of that. Imagine this - Help Desk users would randomly create new customer records in Incident management, and because email address was required one time a user put zero as the email address - guess what happened. BMC does no validation on this J We had 100k users from CEO to store associates - we were not happy to find this out. You'd think a software company would think to validate user input for their application data fields, existence of @ would have helped J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Doug Blair Sent: Tuesday, September 11, 2012 9:43 AM To: arslist@arslist.org Subject: Re: alerts to multiple users ** Hi, No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form! How I learned this is not important. Anymore. Doug On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Yes, you use Carriage Return. It is important that no extra space is appended to the end of each user-name. You can specify one of these: - LoginName - GroupName - EmailAddress - * (which will send an alert to all logged in users) You can specify email addresses with comma, in which one email will be sent with all addresses on the To-line. If you use CR, multiple emails will be sent. If you use comma like that, you have to make sure not to cross the 254 character maximum length for the To-field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I believe a Carriage Return is used when you are using user logins (! User login per line) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 04, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: alerts to multiple users ** What is the correct syntax in a notify action (alert) to send to multiple users? I've tried semi-colon, comma and space - but none work, it seems to be treating it as one user account? I've tried: User: user1, user2 User: user1 user2 User: user1; user2 Only seems to work when I have one user listed. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ITILv3 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Changing Next ID Block Size - anything to be aware of?
Thanks Fred! and yes, that is where our deadlocks happened as well. (ARSCHEMA). I should have mentioned that before, sorry. Thanks for that tip!!! It doesn’t have to be just Network Management (or other apps) creating large number of records in a form. In our custom system we have a history form (with a type value) to do audit trail work. The Oracle DBA was reporting deadlocks on ARSCHEMA due to the large number of creates in the audit history. What we have in our 7.6.04 SP3 system is the server default is set at 1 and on specific forms we have the form block size set to a higher number (25 on the audit history, 20 on email messages, ...). We also turned off the Status History on our audit history form (since it is always just a create to that form status history is not needed and that eliminates a second SQL insert action for every record). This has eliminated our problem. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, September 11, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Next ID Block Size - anything to be aware of? Mary, NM stands for Network Management, but in truth, it is any external system that is generating high volume in a single form, be it Network Management, Web Services, scripts, anything that creates records. I've even blocked myself with multiple escalation threads creating records in the same forms. I would agree with Rick that in 'standard' situations, where you have low volume, and or no automation that creates high volumes of records, you are at little risk of needing this setting. If however you are needing high concurrency of simultaneous submits with some integration, then you may come up against this problem. In your example below you said that you had 10 instances of the script running simultaneously, but were only using 2 threads. I don't know if you realize it or not, but the net effect of your testing was actually only running 2 scripts simultaneously, while the other 8 sat in queue until one of the threads was available, then the next was processed. If you want to truly run them simultaneously, you will need to increase your thread counts to values that allow all instances to run at the same time. With that said, if 10 concurrent is not an actual expected value that NEEDS concurrent processing, then 2 threads should generally be able to handle 10 requests within the specified timeframe without error, but don't confuse yourself into thinking that they are running simultaneously :) To answer your last question, yes, you can change the setting per form in the Form Properties. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Print form from IE
At the bottom of the form next to resolve Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com mailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: Print form from IE
I think you mean client, am I right..?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD903E.334AE1D0] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Print form from IE
This was in the web client using IE as the browser; same in all supported browsers. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:55 AM To: arslist@arslist.org Subject: Re: Print form from IE ** I think you mean client, am I right..?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com mailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: Print form from IE
Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD903F.4DB02020] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Print form from IE
Oh - ha J I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print L Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com mailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: Print form from IE
This button appears in the client but I can't find it in web client I think it is a strange behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** Oh - ha :) I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print :( Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD9040.5BACF260] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone
Re: SRM assign to submitter for On Behalf Of
The problem is that SRM was created as a user self-service portal and a lot of us use it differently. Technically, it's not designed for the service desk to enter service requests on behalf of users. The On Behalf Of functionality seems more geared toward administrative assistants and managers who enter things on behalf of their staff. While probably everyone sets up a rule for their service desk group to be allowed to submit on behalf of everyone in the company, it seems like that is more of a kludge than an efficient way of doing things. Your best option is going to require some level of customization. As I mentioned another time, I have a custom AIF that exposes fields to allow the submitter to bypass the On Behalf Of functionality and populate the fields for the Customer directly on the form. This saves the service desk time and requires less clicks than doing it the right way. At a high level off the top of my head, I'd suggest doing the following: 1) Go into SYS:Form Field Selection and set up the Assignment fields needed to set the assignee on the Incident form, where the Selection Type is Question Field Mapping. 2) Add an Active Link to your Advanced Interface Form to do a Set Fields of the user's Default assignment group if the People record is set to Support Staff = Yes, with fields matching whatever the assignee information fields are. 3) You probably have to update some Filters somewhere to make sure the assignment information pushes all the way through. 4) You will need to update your AOT and other items to reflect the new fields being mapped. Realistically, you could treat this enhancement like the section of the SRM documentation that shows you how to set up SRDs to populate a custom application and follow that guide for the most part. I've probably oversimplified in my steps above but it's been a while since I had to customize SRM in a similar manner. I also believe you can only use an AIF rather than a standard form because of the logic to set the assignee information for support groups. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, September 11, 2012 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** Good question, Moe. Consider that, in Incident Management processes, a service desk agent A receives a call from a customer - agent A creates an incident and is able to assign it to herself; that's all I want here. Service desk agent B receives a call from a customer, creates a request On Behalf Of that customer - why can't agent B assign the request to himself? Not only is this not an option automatically, but I don't see a way for the agent to do so manually in a reasonable fashion. The best I can see is to be able to automatically assign to agent B's support group, which means it will, on average, end up assigned to a different agent. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Saturday, September 08, 2012 4:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** I am wondering why do you need to do that? This doesn't even align with the tool/roles. Provided you can set the assignment of the Coordinator, that means you will grant everyone in your organization the Service Request Coordinator role. I assume that anyone can request on behalf of anyone in your environment. Usually, the coordinator should be a member of the Service Desk, a member of the fulfillment group that the request is going to or a special group with the coordinator role that is specifically responsible to oversea and/or monitor the request from end to end ensuring its completing and integrity. Moe From: Pierson, Shawn [mailto:shawn.pier...@sug.com]mailto:[mailto:shawn.pier...@sug.com] Sent: Friday, September 07, 2012 4:00 PM Subject: Re: SRM assign to submitter for On Behalf Of ** I haven't done that, but at least with an advanced interface form I believe that may be one of the (undocumented) things you can push to. I have an AIF that has some fields exposed to populate the Customer
Re: Print form from IE
It's as designed. The print button on win32 client is just doing a screen print is it not? Same thing can be accomplished in web browser print. But to actually produce something useful if you have a lot of long character fields is to design an AR System, crystal or other analytical report and create a custom button to launch that report for that record from the button. e.g. We did not like AR System report basic functionality, and did not have BOXI when on 7.5 - so we designed some MS SSRS reports and created a button to launch this reports from the record. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:10 AM To: arslist@arslist.org Subject: Re: Print form from IE ** This button appears in the client but I can't find it in web client I think it is a strange behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** Oh - ha J I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print L Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com mailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior
CMDB
Hi Everyone, Have reconciliation jobs stuck in the queue and CMDB is not acting right. What is the correct procedure to restart the CMDB running on Linux? Thanks, TekkyTommy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM assign to submitter for On Behalf Of
# 2, you can use SR Type Fields available on AIF. # 3 should be SRD mappings between SR Type Fields and variables that are again mapped to AOT target data . Thanks Mahesh On Tue, Sep 11, 2012 at 10:23 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** The problem is that SRM was created as a user self-service portal and a lot of us use it differently. Technically, it’s not designed for the service desk to enter service requests on behalf of users. The “On Behalf Of” functionality seems more geared toward administrative assistants and managers who enter things on behalf of their staff. While probably everyone sets up a rule for their service desk group to be allowed to submit on behalf of everyone in the company, it seems like that is more of a kludge than an efficient way of doing things. ** ** Your best option is going to require some level of customization. As I mentioned another time, I have a custom AIF that exposes fields to allow the submitter to bypass the “On Behalf Of” functionality and populate the fields for the Customer directly on the form. This saves the service desk time and requires less clicks than doing it the right way. ** ** At a high level off the top of my head, I’d suggest doing the following:** ** **1) ** Go into SYS:Form Field Selection and set up the Assignment fields needed to set the assignee on the Incident form, where the Selection Type is Question Field Mapping. **2) **Add an Active Link to your Advanced Interface Form to do a Set Fields of the user’s Default assignment group if the People record is set to Support Staff = “Yes”, with fields matching whatever the assignee information fields are. **3) **You probably have to update some Filters somewhere to make sure the assignment information pushes all the way through. **4) **You will need to update your AOT and other items to reflect the new fields being mapped. ** ** Realistically, you could treat this enhancement like the section of the SRM documentation that shows you how to set up SRDs to populate a custom application and follow that guide for the most part. I’ve probably oversimplified in my steps above but it’s been a while since I had to customize SRM in a similar manner. I also believe you can only use an AIF rather than a standard form because of the logic to set the assignee information for support groups. ** ** Thanks, ** ** *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly *Sent:* Tuesday, September 11, 2012 9:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM assign to submitter for On Behalf Of ** ** ** Good question, Moe. ** ** Consider that, in Incident Management processes, a service desk agent A receives a call from a customer – agent A creates an incident and is able to assign it to herself; that’s all I want here. ** ** Service desk agent B receives a call from a customer, creates a request On Behalf Of that customer – why can’t agent B assign the request to himself? Not only is this not an option automatically, but I don’t see a way for the agent to do so manually in a reasonable fashion. The best I can see is to be able to automatically assign to agent B’s support group, which means it will, on average, end up assigned to a different agent. ** ** ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] * On Behalf Of *Mohamed Abdelaziz *Sent:* Saturday, September 08, 2012 4:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM assign to submitter for On Behalf Of ** ** ** I am wondering why do you need to do that? This doesn’t even align with the tool/roles. Provided you can set the assignment of the Coordinator, that means you will grant everyone in your organization the Service Request Coordinator role. I assume that anyone can request on behalf of anyone in your environment. Usually, the coordinator should be a member of the Service Desk, a member of the fulfillment group that the request is going to or a special group with the coordinator role that is specifically responsible to oversea
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Unlike most developers (which I am not, BTW - I'm a tester), I have a degree in English. Words *matter* to me, and I think there is value in drawing attention to whether someone intended the words they put forth or not. If people are going to say something they don't really mean, then they ought to be aware that unexpected consequences can occur. I happen to be a word nerd, so around me, those unexpected consequences often involve me running a little amok with the comic potential I see in whatever nonsensical thing a person said. That's mild as unexpected consequences go, and if the stars align properly, it even makes that person think twice the next time around. Besides, how many of you developers have ever had a client give you a requirement, which you then implemented, only later to discover that what they said wasn't what they really meant? Or else you find out that what you heard was totally different than what they said and you gave them something they didn't need? That points to the need that developers have to understand and communicate effectively about requirements. I say as it is for developers, so it is for recruiters. Our recruiter here might have some people - particularly qualified candidates for whom English is a secondary language and who don't find it so easy to make the leap that LJ so effortlessly made about what was really meant here - decide not to step up for this position because they know they don't have 5+years of experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked for - nothing - because what was asked for doesn't exist. If our recruiter decides he wants to run that risk anyway, well, that's his right and the consequences are on him - he's now been warned! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, September 11, 2012 7:15 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Actually, I don't mind a little lighthearted comedy on the list throughout the day. We all seem to work hard and if an uneducated recruiter who took the time to sign up for the list posts something like that, then a little humor aimed at them isn't so bad. Also, I've written job descriptions and worked with recruiters. The professionals that I've worked with do their due diligence to work with the client and/or hiring manager to make sure they get the job description and requirements correct. This is so that candidates don't think they are interviewing with an agency who isn't in tune with an industry they are recruiting for or that the company needing the services doesn't care enough to get a proper job description out there. So yes, while we do call out these people in jest, there is a bit of seriousness to this sort of gaff as well. The recruiters and the company they work for should be taking this seriously. and I'm done! On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil wrote: Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as their primary language, I shall refrain. Doug Mueller's recent reminder about list etiquette is ringing in my ears. Cheers, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester
Re: Print form from IE
Thanks, for your reply From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** It's as designed. The print button on win32 client is just doing a screen print is it not? Same thing can be accomplished in web browser print. But to actually produce something useful if you have a lot of long character fields is to design an AR System, crystal or other analytical report and create a custom button to launch that report for that record from the button. e.g. We did not like AR System report basic functionality, and did not have BOXI when on 7.5 - so we designed some MS SSRS reports and created a button to launch this reports from the record. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:10 AM To: arslist@arslist.org Subject: Re: Print form from IE ** This button appears in the client but I can't find it in web client I think it is a strange behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** Oh - ha :) I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print :( Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD9047.6CE61C30] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary
Re: alerts to multiple users
Thank you Doug. Your note about sending to group 0 reminded me to create user 0 in our newer environments. Especially since every employee has a User record now compared to just 400 IT staff in our older system. Jason On Tue, Sep 11, 2012 at 7:42 AM, Doug Blair d...@blairing.com wrote: ** Hi, No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form! How I learned this is not important. Anymore. Doug On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Yes, you use Carriage Return. It is important that no extra space is appended to the end of each user-name. You can specify one of these: - LoginName - GroupName - EmailAddress - * (which will send an alert to all logged in users) You can specify email addresses with comma, in which one email will be sent with all addresses on the To-line. If you use CR, multiple emails will be sent. If you use comma like that, you have to make sure not to cross the 254 character maximum length for the To-field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I believe a Carriage Return is used when you are using user logins (! User login per line) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 04, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: alerts to multiple users ** What is the correct syntax in a notify action (alert) to send to multiple users? I've tried semi-colon, comma and space - but none work, it seems to be treating it as one user account? I've tried: User: user1, user2 User: user1 user2 User: user1; user2 Only seems to work when I have one user listed. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ITILv3 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bmc_skilled_pro_ar.png
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
attached.. I am the person with the lines through/thew the words.. lol On Tue, Sep 11, 2012 at 11:35 AM, Stroud, Natalie K nkst...@sandia.govwrote: ** Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in English. Words **matter** to me, and I think there is value in drawing attention to whether someone intended the words they put forth or not. If people are going to say something they don’t really mean, then they ought to be aware that unexpected consequences can occur. I happen to be a word nerd, so around me, those “unexpected consequences” often involve me running a little amok with the comic potential I see in whatever nonsensical thing a person said. That’s mild as unexpected consequences go, and if the stars align properly, it even makes that person think twice the next time around. ** ** Besides, how many of you developers have ever had a client give you a requirement, which you then implemented, only later to discover that what they said wasn’t what they really meant? Or else you find out that what you heard was totally different than what they said and you gave them something they didn’t need? That points to the need that developers have to understand and communicate effectively about requirements. I say as it is for developers, so it is for recruiters. Our recruiter here might have some people – particularly qualified candidates for whom English is a secondary language and who don’t find it so easy to make the leap that LJ so effortlessly made about what was really meant here - decide not to step up for this position because they know they don’t have 5+years of experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked for – nothing – because what was asked for doesn’t exist. If our recruiter decides he wants to run that risk anyway, well, that’s his right and the consequences are on him – he’s now been warned! ** ** Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, September 11, 2012 7:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC** ** ** ** ** Actually, I don't mind a little lighthearted comedy on the list throughout the day. We all seem to work hard and if an uneducated recruiter who took the time to sign up for the list posts something like that, then a little humor aimed at them isn't so bad. Also, I've written job descriptions and worked with recruiters. The professionals that I've worked with do their due diligence to work with the client and/or hiring manager to make sure they get the job description and requirements correct. This is so that candidates don't think they are interviewing with an agency who isn't in tune with an industry they are recruiting for or that the company needing the services doesn't care enough to get a proper job description out there. So yes, while we do call out these people in jest, there is a bit of seriousness to this sort of gaff as well. The recruiters and the company they work for should be taking this seriously. and I'm done! On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they mean is that they want someone with 5+ years experience with Remedy, and related experience with the latest version (7.6.04)why do we as a list find it necessary to re-hash this, what seems like every time? We all know what is meant, and we can't educate EVERY single hiring manager and head hunter out there... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 10, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Gee, they must want only people who worked for BMC on 7.6 prior to it being released and who have worked on only 7.6 implementations since that time chuckle. Which means there might be oh, maybe 1 person on the entire planet who fits that criteria. Though I have to confess to being skeptical about whether even that would result in the requested 5+ years of 7.6 experience, software development cycles being what they are these days. I think this is definitely a case of a...shall we say - confusing - requirement. I find myself wanting to be very tongue-in-cheek with my next comment, but for the sake our Listers who don't speak English as
Remedy archiving
Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System Permission Groups
Hi, If you do not have group already created, you can add a new Group Incident Creator in the Group from. You can make it as Regular/Dynamic/Computed as per your business requirements. As you want to customize Incident Management Application Permission, You need to do following steps: 1. Create a role to your group Incident Creator with Incident Management Application 2. Open LIC:SYS-License Permission Map Form in User tool 3. Create new entry select Permission Group: Incident Creator License Required: as per your req. Product Name: Incident Mgmt/Service Desk Navigation Tier: Incident 4. Save the request 5. Open CTM:People Form and go to Update permission Group and Select Permission Group. Result: Under Incident, you will see Incident Creator Permission Group. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael Sent: Tuesday, September 11, 2012 9:37 AM To: arslist@ARSLIST.ORG Subject: AR System Permission Groups ** Hello World! I'm trying to add an application Permission group, very similar to the following website. http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-fo undation/ the problem is that it assumes you have already created a group and that it should just show up. But when I create a group, it asks for a group ID, but I don't know what I should put in there, and I can't find any documentation on how to create groups. I need a group called Incident Creator Any help is GREATLY appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.au http://www.holcim.com.au/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy archiving
Hi Ananth, I am not 100% clear on what you mean when you mention integrate the archive data in Remedy 7.5 so my answer may be off-base but hopefully it will help you or someone else. We find a lot of our customers leverage Yurbi to report, data mine, search their archived Remedy data because Yurbi accesses the Remedy data at the database layer, you don't need to have the application running. This works great in archive situations.And there are a lot of integration opportunities with Yurbi and Remedy 7.5/7.6. For example, you can integrate reports/dashboards so that any Stakeholder can still access and search the archive data. You can create integrated dashboards/reports combining archive data with LIVE data from the current system. You can even start to integrate data from non-Remedy systems like a phone system or 3rd party inventory, financial, etc, systems. You can learn more about Yurbi for BMC Remedy here - http://www.yurbi.com/solutions/bmc-itsm-remedy/ Let me know if I can be of more assistance, David On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *David A. Ferguson *Yurbi® - Bring Your Data to Life http://www.yurbi.com* * Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM assign to submitter for On Behalf Of
Interesting ideas both, thank you Mahesh and Shawn. I'll look through those and post back if I find an interesting solution. :^) Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Sent: Tuesday, September 11, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** # 2, you can use SR Type Fields available on AIF. # 3 should be SRD mappings between SR Type Fields and variables that are again mapped to AOT target data . Thanks Mahesh On Tue, Sep 11, 2012 at 10:23 AM, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** The problem is that SRM was created as a user self-service portal and a lot of us use it differently. Technically, it's not designed for the service desk to enter service requests on behalf of users. The On Behalf Of functionality seems more geared toward administrative assistants and managers who enter things on behalf of their staff. While probably everyone sets up a rule for their service desk group to be allowed to submit on behalf of everyone in the company, it seems like that is more of a kludge than an efficient way of doing things. Your best option is going to require some level of customization. As I mentioned another time, I have a custom AIF that exposes fields to allow the submitter to bypass the On Behalf Of functionality and populate the fields for the Customer directly on the form. This saves the service desk time and requires less clicks than doing it the right way. At a high level off the top of my head, I'd suggest doing the following: 1) Go into SYS:Form Field Selection and set up the Assignment fields needed to set the assignee on the Incident form, where the Selection Type is Question Field Mapping. 2) Add an Active Link to your Advanced Interface Form to do a Set Fields of the user's Default assignment group if the People record is set to Support Staff = Yes, with fields matching whatever the assignee information fields are. 3) You probably have to update some Filters somewhere to make sure the assignment information pushes all the way through. 4) You will need to update your AOT and other items to reflect the new fields being mapped. Realistically, you could treat this enhancement like the section of the SRM documentation that shows you how to set up SRDs to populate a custom application and follow that guide for the most part. I've probably oversimplified in my steps above but it's been a while since I had to customize SRM in a similar manner. I also believe you can only use an AIF rather than a standard form because of the logic to set the assignee information for support groups. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, September 11, 2012 9:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** Good question, Moe. Consider that, in Incident Management processes, a service desk agent A receives a call from a customer - agent A creates an incident and is able to assign it to herself; that's all I want here. Service desk agent B receives a call from a customer, creates a request On Behalf Of that customer - why can't agent B assign the request to himself? Not only is this not an option automatically, but I don't see a way for the agent to do so manually in a reasonable fashion. The best I can see is to be able to automatically assign to agent B's support group, which means it will, on average, end up assigned to a different agent. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777tel:734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.comhttp://www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and
Re: Changing Next ID Block Size - anything to be aware of?
Yes, Mary. You turn on/off the capability at an AR Server level, but the number is done form by form. Multiple NM (Network Monitoring) systems, like would be in place at a large corporation comprised of an assortment of smaller acquisitions not yet all on the same platform, could feed large numbers of alarms into Remedy as Incidents. I've seen 30k tickets a day in one system (90% NM-sourced), and I am sure that some run higher than that. Gaps will occur on AR System restart, and all unused Entry IDs are lost. In a server group, this will mean that each server has its own set for pre-allocated IDs, and restarting all servers would cause all sets to be lost on restart. This can be disconcerting to users as well as those who do reporting/metrics. If you work in an industry that audits Remedy data, having missing blocks of IDs may show as a red flag - something to consider. The advice about turning off the Change History is a good one, and indicates the better path to the solution to performance issues. If performance is an issue, my advice is to address it in different ways (like that one) that don't have the negative side effects of the Entry-ID-Block. That being said, I would have a lot less of an issue using the ID allocation for a back-end form like Email Messages than I would for a customer facing one with lots of metrics and reports like Incidents. For instance, I don't know the details of your mail distribution, but you may be able to cut it substantially by turning off some notifications, creating Exchange aliases and sending ONE email out from AR System to that group vs. having the notification group in Remedy that sends a separate email to each person in the group, etc. Email output was actually the source of my testing, as we were doing some consolidation of ticket status update emails to only send one email/person/day instead of one per person/ticket/day. The solution cut the number of outgoing emails by about 85%, if memory serves, and gave the email servers some of their resources back. Rick On Tue, Sep 11, 2012 at 10:16 AM, Mary Dollus mary.t.dol...@saic.comwrote: Rick, Thanks so much Rick! And yes that is our issue... we send out enormous amounts of email, so the AR System Email Message form gets hit pretty hard and the system was tied up creating the New ID's and yes, caused performance issues... Were you able to do any testing in 7.6.04? And yes, we are considering this based on a recommendation from BMC Here are the results of our testing so far: [No gaps were created under the test conditions which involved running 10 instances of the script simultaneously. Tricia used the application on the 7.6 system, and there were only 2 fast/2 list threads. One thing observed was that when Tricia changed the next id block size from 25 down to 1, a gap of several IDs occurred. The Remedy documentation says that a restart of ARS can result in gaps. This appears to be caused because the reserved block of IDs is in memory and this is lost when restarting ARS, or in this case also when the AR configuration change occurred. So, we can expect gaps if arserverd crashes or is restarted, but perhaps it is unlikely otherwise.] Sorry if this is a dumb question,,, but in your comment below, what does MULTIPLE NM mean... and are you saying it is possible to add the next ID increase to ONLY that form? and not a global change for all forms? [Your comment from below] So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with LOTS of records (thousands/day), then yes, you should increase the setting for THAT form to a higher number. Thanks!! Mary Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a couple years ago. That research involved formal performance testing and conversations with BMC Engineers about the results I found. The results were that it didn't help. In fact, performance was actually diminished in over half of the cases. Maybe that was due to unrelated traffic, but at very least I can say that there was no noticeable improvement with the settings at anything above 1. The word from BMC when this feature was released was that it was in response to multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, etc.) feeding large number of records into the same form on the same AR Server at the same time. This caused contention for SQL pulls of the Entry ID, which was causing performance issues. The problem is that BMC, for some reason, is recommending increasing that number to something above 1 as a default setting, without apparent justification for that recommendation. I have seen nothing that has changed the justification for the setting beyond the initial requirement. I have seen nothing to indicate that either the function or the rationale have changed in 7.6x. So if you have MULTIPLE NM apps feeding the SAME form at the SAME time
caching issues mid-tier 7.6.4 SP3
Has anyone on the list run in to strange corrupt cache issues with mid-tier 7.6.4 SP3? We just upgraded from 7.5 and are having issues since the upgrade. What we are seeing are certain fields duplicated and in strange places. We are also getting Caught exception errors (there are several different errors, but they all start with Caught exception). We are in a load balanced environment. When a user is having an issue, if they go to the other server, they are usually fine (but sometimes, it's messed up, but it's a different field duplicated and in the wrong place). Usually, if we clear the cache on the server, that will clear up the issue, but then another user will have a different field that's messed up. I've read back through the list and seen others with similar issues, and followed the suggestions, but they haven't fixed the issue. Here is what I have tried so far: 1. Delete bak files 2. Deleted cache directories 3. Added the results list on all views (on the forms where we have seen the issue) 4. Increased the java heap size 5. Turned off the persistence cache in the mid tier console I have looked at some of the hot fixes, but they don't seem to have any fixes for our issues. Here's our full mid-tier version: 7.6.04 SP3 201201302357. We are on Windows 2008, 64GB ram. We have a ticket open with BMC, but they just keep asking us for logs. Thanks, Josh Bray Turner Broadcasting System, INC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job Opportunities: Permanent Temporary Remedy Developer / Admin with ActioNet, Inc.
Looking for candidates to fill Permanent Temporary job opportunities as a Remedy Developer / Admin with ActioNet, Inc. If you or your network are interested, please E-mail me at echast...@actionet.com. Regards, Eric Chasteen, PMP, ITIL V3, CSM Remedy Practice Manager ActioNet, Inc. 2600 Park Tower Drive, Suite 1000 Vienna, VA 22180 Phone: 512.277.0121 Fax: 512.489.2226 Email: echast...@actionet.com Web: www.actionet.com _ CMMI®-DEV Maturity Level 3 l ISO 9001:2008 l ITIL l 8(a) l Woman-Owned Business Please consider the environment before printing this email. == Remedy Application Developer / Admin Citizenship Requirement: US Citizen Clearance Required: Public Trust Location: Onsite Remote Job Responsibilities: Perform installation, configuration, feature design, development data loads for BMC Remedy applications. Responsible for programming work flow, enhancements integrations with BMC Remedy Incident, Change, Knowledge, Service Level Management, Service Request, Reporting, Asset Management, BMC Atrium CMDB. Create maintain design specifications, architectural diagrams, process diagrams supporting communicating changes to BMC Remedy applications. Maintain knowledge of latest BMC Remedy technology. Triage fix defects found in BMC Remedy applications provide 24x7 on-call support. Maintain adhere to source code, configuration management, release management software engineering best practices. Willingness to travel (30%). Perform other duties as required. Skills Required: Perform requirements elicitation, feature design, feature development. Developing configuring Applications using BMC Remedy technology. Experience with BMC Remedy AR System 7.5+, BMC Atrium CMDB 7.5+ BMC Remedy IT Service Management 7.5+. Remedy Developer Studio experience. Knowledge of Linux, Solaris, Windows, MS SQL Server Oracle platforms. Skills Preferred: Worked in a Help Desk organization or IT Application Development team environment. ITIL v3 or other related ITSM certifications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
column resizing/re-ordering, persisting across login session...
Hi, On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize columns (say IT Home or INC management console) and have those settings persist until the next login? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: column resizing/re-ordering, persisting across login session...
Does right-click on table - Preferences -- Save - not work? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Rick Sent: Tuesday, September 11, 2012 1:29 PM To: arslist@arslist.org Subject: column resizing/re-ordering, persisting across login session... Hi, On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize columns (say IT Home or INC management console) and have those settings persist until the next login? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] column resizing/re-ordering, persisting across login session...
Rick: Yes, but with a caveat. Each user should be able to drag drop columns to wherever they want them, then right-click an open space on a column header, select Preferences, then Save. However, when you do this, there is a weird behavior you should be aware of in ITSM 7.6.04 SP2 and earlier. I think it's supposed to be fixed in SP3 (or maybe there's a hotfix for SP3 and later, not sure). I call the behavior column scrunching and what happens is that as the user goes back and forth between the Incident Console and individual tickets, the columns in the Incident Console become progressively more narrow. BMC told us the fix for that was just not to change the default layout of the table columns. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sent: Tuesday, September 11, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] column resizing/re-ordering, persisting across login session... Hi, On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize columns (say IT Home or INC management console) and have those settings persist until the next login? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3
Josh: It's not clear to me whether the cache directories you've already deleted are server side (i.e. mid-tier) or user side (web browser) or both. In our 7.6.04 SP2 installation, we've found that if we flush only the mid-tier cache without also having the users clear their browser caches (and they need to FULLY clear their browser caches by closing ALL open browser windows, marking every possible option for clearing in IE - our site-standard browser, then going in and deleting any leftover files - I can send you the full procedure if you use IE at your site), then behavior similar to what you describe happens. We've particularly seen behavior like this when we upgraded the ITSM application itself, but I would recommend doing it even for a mid-tier-only upgrade. It's like both the server side and user side caches need to be fully refreshed in order for everything to work right. And if you do this and still have issues, you can be confident that the problem isn't being obscured or caused by caching conflicts. We've found that in going to ITSM, we've had to become very familiar with the web browser - how its settings affect behavior in ITSM and how to clear its cache properly so that you get a clean pull from ITSM. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Tuesday, September 11, 2012 11:47 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] caching issues mid-tier 7.6.4 SP3 ** Has anyone on the list run in to strange corrupt cache issues with mid-tier 7.6.4 SP3? We just upgraded from 7.5 and are having issues since the upgrade. What we are seeing are certain fields duplicated and in strange places. We are also getting Caught exception errors (there are several different errors, but they all start with Caught exception). We are in a load balanced environment. When a user is having an issue, if they go to the other server, they are usually fine (but sometimes, it's messed up, but it's a different field duplicated and in the wrong place). Usually, if we clear the cache on the server, that will clear up the issue, but then another user will have a different field that's messed up. I've read back through the list and seen others with similar issues, and followed the suggestions, but they haven't fixed the issue. Here is what I have tried so far: 1. Delete bak files 2. Deleted cache directories 3. Added the results list on all views (on the forms where we have seen the issue) 4. Increased the java heap size 5. Turned off the persistence cache in the mid tier console I have looked at some of the hot fixes, but they don't seem to have any fixes for our issues. Here's our full mid-tier version: 7.6.04 SP3 201201302357. We are on Windows 2008, 64GB ram. We have a ticket open with BMC, but they just keep asking us for logs. Thanks, Josh Bray Turner Broadcasting System, INC _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job Opportunities: Configuration Management Administrator with ActioNet, Inc.
Job Opportunities: Configuration Management Administrator with ActioNet, Inc. Looking for candidates to fill Full-Time job opportunity as a Configuration Management Administrator with ActioNet, Inc. If you or your network is interested, please E-mail me at echast...@actionet.com. Regards, Eric Chasteen, PMP, ITIL V3, CSM Remedy Practice Manager ActioNet, Inc. 2600 Park Tower Drive, Suite 1000 Vienna, VA 22180 Phone: 512.277.0121 Fax: 512.489.2226 Email: echast...@actionet.com Web: www.actionet.com == Configuration Management Administrator Citizenship Requirement: US Citizen Clearance Required: Public Trust Location: Onsite Remote Responsibilities: Perform design, installation, configuration, testing maintenance of BMC Blade Logic for Clients (Marimba) and BMC Atrium Discovery Dependency Mapping (ADDM) applications. Responsible for programming work flow, enhancements integrations with BMC Remedy Asset Management and BMC Atrium Core processes. Perform daily operations of discovery scans across the IT enterprise for Computer System, Software, Server, and Network Configuration Items (CIs). Configure and provide reports of results of Discovery scans. Configure Topology Models consisting of Services and related CIs using Discovery applications. Design, configure, deploy software release packages. Create maintain design specifications, architectural diagrams, process diagrams supporting communicating changes to applications. Maintain knowledge of latest BMC Discovery technology. Triage fix defects found in applications provide 24x7 on-call support. Maintain adhere to source code, configuration management, release management software engineering best practices. Willingness to travel (30%) Perform other duties as required. Skills Required: Developing configuring Applications using BMC Discovery technology. Experience with BMC Blade Logic for Clients / Marimba v8.1 +, Atrium Discovery Dependency Mapping (ADDM) version 8.2 +. Knowledge of IT datacenter infrastructure to include database, network, server, security systems, standards processes. Knowledge of Solaris, Windows, Linux platforms. Knowledge of Oracle MS SQL Server databases. Skills Preferred: Worked in an IT Applications Development organization or IT Configuration Management team environment. ITIL v3, BMC Blade Logic for Client, Marimba or ADDM related certifications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
migration of AST overlays v7604
Has anyone had *ANY* luck migrating AST overlays in v7604? Did you do any modifications thru Class Manager to an attribute? If so, *please* contact me! Thanks, Julie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
If you really want a good laugh on very generic sort of introductions that recruiters tend to send about jobs, here is one I got this morning.. For the protection of privacy of whoever posted it to me I will not copy the entire email, but just the significant funny first paragraph that appears to be a copy paste operation from an email template... The first paragraph read as... “We are looking for (Job Title) to support world’s leader in providing IT consulting and software services to the finest global organizations client. This is a (Duration) Months Extendable Contract Position based in (Location). If you’re comfortable and interested request you to send me your resume in word format, Availability, rate, Current Location, Best contact number and time reach in one mail.“ The first paragraph was actually in print like that and I copied and pasted it! And then came the actual job description stating where and how long... Human error I’m sure, but it just sounded too damn funny not to share though its not a Friday yet!! I just read that email a minute ago... I’m sure some of you might have got the same email in the very same format :-) Just as a disclaimer, I’m not attempting to offend the individual that originated that email.. clearly it must have been a human error, I thought it was funny.. Joe From: Stroud, Natalie K Sent: Tuesday, September 11, 2012 11:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in English. Words *matter* to me, and I think there is value in drawing attention to whether someone intended the words they put forth or not. If people are going to say something they don’t really mean, then they ought to be aware that unexpected consequences can occur. I happen to be a word nerd, so around me, those “unexpected consequences” often involve me running a little amok with the comic potential I see in whatever nonsensical thing a person said. That’s mild as unexpected consequences go, and if the stars align properly, it even makes that person think twice the next time around. Besides, how many of you developers have ever had a client give you a requirement, which you then implemented, only later to discover that what they said wasn’t what they really meant? Or else you find out that what you heard was totally different than what they said and you gave them something they didn’t need? That points to the need that developers have to understand and communicate effectively about requirements. I say as it is for developers, so it is for recruiters. Our recruiter here might have some people – particularly qualified candidates for whom English is a secondary language and who don’t find it so easy to make the leap that LJ so effortlessly made about what was really meant here - decide not to step up for this position because they know they don’t have 5+years of experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked for – nothing – because what was asked for doesn’t exist. If our recruiter decides he wants to run that risk anyway, well, that’s his right and the consequences are on him – he’s now been warned! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, September 11, 2012 7:15 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Actually, I don't mind a little lighthearted comedy on the list throughout the day. We all seem to work hard and if an uneducated recruiter who took the time to sign up for the list posts something like that, then a little humor aimed at them isn't so bad. Also, I've written job descriptions and worked with recruiters. The professionals that I've worked with do their due diligence to work with the client and/or hiring manager to make sure they get the job description and requirements correct. This is so that candidates don't think they are interviewing with an agency who isn't in tune with an industry they are recruiting for or that the company needing the services doesn't care enough to get a proper job description out there. So yes, while we do call out these people in jest, there is a bit of seriousness to this sort of gaff as well. The recruiters and the company they work for should be taking this seriously. and I'm done! On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Come on guys, every single time someone posts to the list they say something like 5 years experience with 7.6.04 While, if you read it at face value isn't possible, but we all know what they
Re: Remedy archiving
Hi David, Thanks for your info. We want to archive data from our Incident form. Our incidents are growing and we decide to move our old data to archive forms. Remedy has OOB Archive feature, but that is very limited (only form level), not application level. Thanks, Ananth On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson david.fergu...@5kfish.comwrote: ** Hi Ananth, I am not 100% clear on what you mean when you mention integrate the archive data in Remedy 7.5 so my answer may be off-base but hopefully it will help you or someone else. We find a lot of our customers leverage Yurbi to report, data mine, search their archived Remedy data because Yurbi accesses the Remedy data at the database layer, you don't need to have the application running. This works great in archive situations.And there are a lot of integration opportunities with Yurbi and Remedy 7.5/7.6. For example, you can integrate reports/dashboards so that any Stakeholder can still access and search the archive data. You can create integrated dashboards/reports combining archive data with LIVE data from the current system. You can even start to integrate data from non-Remedy systems like a phone system or 3rd party inventory, financial, etc, systems. You can learn more about Yurbi for BMC Remedy here - http://www.yurbi.com/solutions/bmc-itsm-remedy/ Let me know if I can be of more assistance, David On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *David A. Ferguson *Yurbi® - Bring Your Data to Life http://www.yurbi.com* * Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Cheers, Ananth ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy archiving
Thanks Ananth for the clarification. Yurbi has a built-in component called Yurbi Connect, leveraging the easy to report feature I mentioned at the DB level the Yurbi Connect portion allows you to extract data, transform it (if needed), and load it into a new set of tables (ETL). So there still may be a fit for what you need. You can build any set of queries you need from the DB to extract the form data and then re-loaded it into any Oracle or SQL database you would like to build your archive. http://www.yurbi.com/solutions/data-integration-software/ thanks, David On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Hi David, Thanks for your info. We want to archive data from our Incident form. Our incidents are growing and we decide to move our old data to archive forms. Remedy has OOB Archive feature, but that is very limited (only form level), not application level. Thanks, Ananth On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson david.fergu...@5kfish.com wrote: ** Hi Ananth, I am not 100% clear on what you mean when you mention integrate the archive data in Remedy 7.5 so my answer may be off-base but hopefully it will help you or someone else. We find a lot of our customers leverage Yurbi to report, data mine, search their archived Remedy data because Yurbi accesses the Remedy data at the database layer, you don't need to have the application running. This works great in archive situations.And there are a lot of integration opportunities with Yurbi and Remedy 7.5/7.6. For example, you can integrate reports/dashboards so that any Stakeholder can still access and search the archive data. You can create integrated dashboards/reports combining archive data with LIVE data from the current system. You can even start to integrate data from non-Remedy systems like a phone system or 3rd party inventory, financial, etc, systems. You can learn more about Yurbi for BMC Remedy here - http://www.yurbi.com/solutions/bmc-itsm-remedy/ Let me know if I can be of more assistance, David On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *David A. Ferguson *Yurbi® - Bring Your Data to Life http://www.yurbi.com* * Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Cheers, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *David A. Ferguson *Yurbi® - Bring Your Data to Life http://www.yurbi.com* * Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System Permission Groups
Thank you all I ended up creating the group (and manually assigning a Group ID) it didn't show up straight away, but I left it overnight, came in this morning and it showed up! Thank you. Regards, Michael Benz Service Desk Analyst From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: Wednesday, 12 September 2012 3:14 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Permission Groups ** Hi, If you do not have group already created, you can add a new Group Incident Creator in the Group from. You can make it as Regular/Dynamic/Computed as per your business requirements. As you want to customize Incident Management Application Permission, You need to do following steps: 1. Create a role to your group Incident Creator with Incident Management Application 2. Open LIC:SYS-License Permission Map Form in User tool 3. Create new entry select Permission Group: Incident Creator License Required: as per your req. Product Name: Incident Mgmt/Service Desk Navigation Tier: Incident 4. Save the request 5. Open CTM:People Form and go to Update permission Group and Select Permission Group. Result: Under Incident, you will see Incident Creator Permission Group. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.commailto:i...@vyomlabs.com || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael Sent: Tuesday, September 11, 2012 9:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System Permission Groups ** Hello World! I'm trying to add an application Permission group, very similar to the following website. http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/ the problem is that it assumes you have already created a group and that it should just show up. But when I create a group, it asks for a group ID, but I don't know what I should put in there, and I can't find any documentation on how to create groups. I need a group called Incident Creator Any help is GREATLY appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.auhttp://www.holcim.com.au/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy archiving
And if you wanted to stay with tools you may already have (if you have ITSM 7.6.04 and AI), you could utilize Pentaho (http://kettle.pentaho.com/) and transform in that manner. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson Sent: Tuesday, September 11, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy archiving ** Thanks Ananth for the clarification. Yurbi has a built-in component called Yurbi Connect, leveraging the easy to report feature I mentioned at the DB level the Yurbi Connect portion allows you to extract data, transform it (if needed), and load it into a new set of tables (ETL). So there still may be a fit for what you need. You can build any set of queries you need from the DB to extract the form data and then re-loaded it into any Oracle or SQL database you would like to build your archive. http://www.yurbi.com/solutions/data-integration-software/ thanks, David On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Hi David, Thanks for your info. We want to archive data from our Incident form. Our incidents are growing and we decide to move our old data to archive forms. Remedy has OOB Archive feature, but that is very limited (only form level), not application level. Thanks, Ananth On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson david.fergu...@5kfish.com wrote: ** Hi Ananth, I am not 100% clear on what you mean when you mention integrate the archive data in Remedy 7.5 so my answer may be off-base but hopefully it will help you or someone else. We find a lot of our customers leverage Yurbi to report, data mine, search their archived Remedy data because Yurbi accesses the Remedy data at the database layer, you don't need to have the application running. This works great in archive situations.And there are a lot of integration opportunities with Yurbi and Remedy 7.5/7.6. For example, you can integrate reports/dashboards so that any Stakeholder can still access and search the archive data. You can create integrated dashboards/reports combining archive data with LIVE data from the current system. You can even start to integrate data from non-Remedy systems like a phone system or 3rd party inventory, financial, etc, systems. You can learn more about Yurbi for BMC Remedy here - http://www.yurbi.com/solutions/bmc-itsm-remedy/ Let me know if I can be of more assistance, David On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- David A. Ferguson Yurbi(r) - Bring Your Data to Life http://www.yurbi.com Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Cheers, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- David A. Ferguson Yurbi(r) - Bring Your Data to Life http://www.yurbi.com Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg http://p1.wisestamp.com/pixel.png?p=chromev=3.9.10.0t=1323900400670u=4deb2d080c4ca423 http://p1.wisestamp.com/pixel.png?p=chromev=3.9.10.0t=1324008406507u=b1b2fbb30c4ca423 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Oh, to reliably remember the advice “brain in gear before mouse in motion”! And I think it’s healthy when we can laugh at these things, more so when it’s our own mistakes and snafus we can laugh at. It is good to be committed to excellence, but better to know when to turn that off and just be human. No doubt each of us could tell a story about some dumb thing we overlooked somewhere that had a funny unintended consequence… Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 11, 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** If you really want a good laugh on very generic sort of introductions that recruiters tend to send about jobs, here is one I got this morning.. For the protection of privacy of whoever posted it to me I will not copy the entire email, but just the significant funny first paragraph that appears to be a copy paste operation from an email template... The first paragraph read as... “We are looking for (Job Title) to support world’s leader in providing IT consulting and software services to the finest global organizations client. This is a (Duration) Months Extendable Contract Position based in (Location). If you’re comfortable and interested request you to send me your resume in word format, Availability, rate, Current Location, Best contact number and time reach in one mail.“ The first paragraph was actually in print like that and I copied and pasted it! And then came the actual job description stating where and how long... Human error I’m sure, but it just sounded too damn funny not to share though its not a Friday yet!! I just read that email a minute ago... I’m sure some of you might have got the same email in the very same format :-) Just as a disclaimer, I’m not attempting to offend the individual that originated that email.. clearly it must have been a human error, I thought it was funny.. Joe From: Stroud, Natalie Kmailto:nkst...@sandia.gov Sent: Tuesday, September 11, 2012 11:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in English. Words *matter* to me, and I think there is value in drawing attention to whether someone intended the words they put forth or not. If people are going to say something they don’t really mean, then they ought to be aware that unexpected consequences can occur. I happen to be a word nerd, so around me, those “unexpected consequences” often involve me running a little amok with the comic potential I see in whatever nonsensical thing a person said. That’s mild as unexpected consequences go, and if the stars align properly, it even makes that person think twice the next time around. Besides, how many of you developers have ever had a client give you a requirement, which you then implemented, only later to discover that what they said wasn’t what they really meant? Or else you find out that what you heard was totally different than what they said and you gave them something they didn’t need? That points to the need that developers have to understand and communicate effectively about requirements. I say as it is for developers, so it is for recruiters. Our recruiter here might have some people – particularly qualified candidates for whom English is a secondary language and who don’t find it so easy to make the leap that LJ so effortlessly made about what was really meant here - decide not to step up for this position because they know they don’t have 5+years of experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked for – nothing – because what was asked for doesn’t exist. If our recruiter decides he wants to run that risk anyway, well, that’s his right and the consequences are on him – he’s now been warned! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, September 11, 2012 7:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Actually, I don't mind a little lighthearted comedy on the list throughout the day. We all seem to work hard and if an uneducated recruiter who took the time to sign up for the list posts something like that, then a little humor aimed at them isn't so
Atrium SSO Issue
Hello Listers, I am attempting to get Atrium SSO going and have run into an obstacle at this point. Here is where I am at: I have installed and configured SSO successfully - this include teh authentication and AR datastore config on SSO. I have also configured the MT properly and managed to deploy the SSO webagent successfully. When I am attempting to access the AR via the browser, the SSO login page shows up. However, when I enter the user AR user name and password and click Login, I can see that an attempt is made to redirect me to the MT url but the browser seems to be literally hanging. I may be missing something obvious here considering that there were numerous steps that left me exhausted at the end and I may have missed something. Has anyone else come across this issue? The MT log shows nothing of significance. My environment is: ARS: OS: Windows Server 2008 DB: MS SQL 2008 MT OS: Windows Server 2008 SSO server OS: Windows Server 2008 Any help would be appreciated! Thanks, Rahim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Data Import Processing.
Hello Listers, ARS 7.6.03 Build 001 MS SQL 2005 Windows Server 2003 VM I'm working with a group that needs constant data imports to an asset form in ARSystem. To handle this we built a Pre-Import form. Everything gets imported to the Pre-Import form which has filters firing on merge to see if the asset exists in the ARSystem form. If it exists certain data is copied to the Pre-import form and used to determine if the asset record should be updated. If it doesn't exist we just push the Pre-import record through as a new asset. Now others want to use this process and they have many more fields to import but not all of the fields will have data every time. My dilemma is this, when a record is loaded to the Pre-import form AND it exists in the asset form, blank fields in the import form clear out the asset field when merged. The only way I can think to overcome this is to have a filter per field to check for $NULL$ and then don't do a filter PUSH on merge for that field. I'm working on multiple projects at once right now and I just can't wrap my head around this one. I don't want to create 40+ filters for this task. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Import Processing.
Sounds like a good use for an SQL set fields to me
Use the Set fields to fill in the missing data fields into your Pre-Import form
SELECT Nz('$Field1$', Field1), Nz('$Field2$', Field2), Nz('$Field3$',
Field3) from SQL_FORM_VIEW WHERE x=y
Nz is the MS-SQL function for Non-Null so if the new data has a value it will
be kept otherwise the original value will be pulled in.
Then just a regular single push will work as all fields have data.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Tuesday, September 11, 2012 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Data Import Processing.
Hello Listers,
ARS 7.6.03 Build 001
MS SQL 2005
Windows Server 2003 VM
I'm working with a group that needs constant data imports to an asset form in
ARSystem.
To handle this we built a Pre-Import form.
Everything gets imported to the Pre-Import form which has filters firing on
merge to see if the asset exists in the ARSystem form. If it exists certain
data is copied to the Pre-import form and used to determine if the asset record
should be updated. If it doesn't exist we just push the Pre-import record
through as a new asset.
Now others want to use this process and they have many more fields to import
but not all of the fields will have data every time.
My dilemma is this, when a record is loaded to the Pre-import form AND it
exists in the asset form, blank fields in the import form clear out the asset
field when merged.
The only way I can think to overcome this is to have a filter per field to
check for $NULL$ and then don't do a filter PUSH on merge for that field.
I'm working on multiple projects at once right now and I just can't wrap my
head around this one.
I don't want to create 40+ filters for this task.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
Yea I bet we could write a novel and make a movie based on some of those experiences of ours that might be a best seller in the geek world! I’ve had quite a few of those myself! Fortunately they happen far in between these days with age and experience.. :-) Joe From: Stroud, Natalie K Sent: Tuesday, September 11, 2012 4:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Oh, to reliably remember the advice “brain in gear before mouse in motion”! And I think it’s healthy when we can laugh at these things, more so when it’s our own mistakes and snafus we can laugh at. It is good to be committed to excellence, but better to know when to turn that off and just be human. No doubt each of us could tell a story about some dumb thing we overlooked somewhere that had a funny unintended consequence… Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 11, 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** If you really want a good laugh on very generic sort of introductions that recruiters tend to send about jobs, here is one I got this morning.. For the protection of privacy of whoever posted it to me I will not copy the entire email, but just the significant funny first paragraph that appears to be a copy paste operation from an email template... The first paragraph read as... “We are looking for (Job Title) to support world’s leader in providing IT consulting and software services to the finest global organizations client. This is a (Duration) Months Extendable Contract Position based in (Location). If you’re comfortable and interested request you to send me your resume in word format, Availability, rate, Current Location, Best contact number and time reach in one mail.“ The first paragraph was actually in print like that and I copied and pasted it! And then came the actual job description stating where and how long... Human error I’m sure, but it just sounded too damn funny not to share though its not a Friday yet!! I just read that email a minute ago... I’m sure some of you might have got the same email in the very same format :-) Just as a disclaimer, I’m not attempting to offend the individual that originated that email.. clearly it must have been a human error, I thought it was funny.. Joe From: Stroud, Natalie K Sent: Tuesday, September 11, 2012 11:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC ** Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in English. Words *matter* to me, and I think there is value in drawing attention to whether someone intended the words they put forth or not. If people are going to say something they don’t really mean, then they ought to be aware that unexpected consequences can occur. I happen to be a word nerd, so around me, those “unexpected consequences” often involve me running a little amok with the comic potential I see in whatever nonsensical thing a person said. That’s mild as unexpected consequences go, and if the stars align properly, it even makes that person think twice the next time around. Besides, how many of you developers have ever had a client give you a requirement, which you then implemented, only later to discover that what they said wasn’t what they really meant? Or else you find out that what you heard was totally different than what they said and you gave them something they didn’t need? That points to the need that developers have to understand and communicate effectively about requirements. I say as it is for developers, so it is for recruiters. Our recruiter here might have some people – particularly qualified candidates for whom English is a secondary language and who don’t find it so easy to make the leap that LJ so effortlessly made about what was really meant here - decide not to step up for this position because they know they don’t have 5+years of experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked for – nothing – because what was asked for doesn’t exist. If our recruiter decides he wants to run that risk anyway, well, that’s his right and the consequences are on him – he’s now been warned! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday,
Sacramento Implementation Services?
Forgive me if this email is in appropriate for this audience. We are planning a move from ARS 4.52 running Helpdesk 4.03 (OK, I hear the laughter) We are currently under maintenance with BMC, and can upgrade to the current software releases. Our challenge is getting it done. I'm looking for consultant services to get the current software installed, and appropriately configured. We would not migrate our existing 4.03 data. If your organization is interested please let me know. Thanks, -- Craig Benson Director of Operations and Support Raley's ph. 916.376.6715 -- ** ** http://www.raleys.com/ Warning: this e-mail may contain information proprietary to Raley's and is intended only for the use of the intended recipient(s). If the read of this message is not an intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: alerts to multiple users
Happened to us a couple of years ago and we had to code the app to prevent any number being used in the destination after an incident sent many many emails to staff and customers - lots of noise about spam and legal repercussions. Stuart Schon Service Desk Systems - Manager From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, 12 September 2012 12:43 AM To: arslist@ARSLIST.ORG Subject: Re: alerts to multiple users ** Hi, No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form! How I learned this is not important. Anymore. Doug On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Yes, you use Carriage Return. It is important that no extra space is appended to the end of each user-name. You can specify one of these: - LoginName - GroupName - EmailAddress - * (which will send an alert to all logged in users) You can specify email addresses with comma, in which one email will be sent with all addresses on the To-line. If you use CR, multiple emails will be sent. If you use comma like that, you have to make sure not to cross the 254 character maximum length for the To-field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I believe a Carriage Return is used when you are using user logins (! User login per line) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 04, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: alerts to multiple users ** What is the correct syntax in a notify action (alert) to send to multiple users? I've tried semi-colon, comma and space - but none work, it seems to be treating it as one user account? I've tried: User: user1, user2 User: user1 user2 User: user1; user2 Only seems to work when I have one user listed. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ITILv3 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Atrium SSO Issue
Check your Tomcat (or web server) logs for more info on what's going on. Typically it's because the cert from your SSO server is not in the java keystore on your mid-tier or vice versa so double check that. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Atrium-SSO-Issue-tp7582729p7582735.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy archiving
LJ, During my training I worked on Pentaho Spoon tool . Did Spoon got transformed to Kettle or they are different tool. :) regards ravi Date: Tue, 11 Sep 2012 14:14:28 -0600 From: lj.longwing@mda.mil Subject: Re: Remedy archiving To: arslist@ARSLIST.ORG And if you wanted to stay with tools you may already have (if you have ITSM 7.6.04 and AI), you could utilize Pentaho (http://kettle.pentaho.com/) and transform in that manner. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson Sent: Tuesday, September 11, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy archiving ** Thanks Ananth for the clarification. Yurbi has a built-in component called Yurbi Connect, leveraging the easy to report feature I mentioned at the DB level the Yurbi Connect portion allows you to extract data, transform it (if needed), and load it into a new set of tables (ETL). So there still may be a fit for what you need. You can build any set of queries you need from the DB to extract the form data and then re-loaded it into any Oracle or SQL database you would like to build your archive. http://www.yurbi.com/solutions/data-integration-software/ thanks, David On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Hi David, Thanks for your info. We want to archive data from our Incident form. Our incidents are growing and we decide to move our old data to archive forms. Remedy has OOB Archive feature, but that is very limited (only form level), not application level. Thanks, Ananth On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson david.fergu...@5kfish.com wrote: ** Hi Ananth, I am not 100% clear on what you mean when you mention integrate the archive data in Remedy 7.5 so my answer may be off-base but hopefully it will help you or someone else. We find a lot of our customers leverage Yurbi to report, data mine, search their archived Remedy data because Yurbi accesses the Remedy data at the database layer, you don't need to have the application running. This works great in archive situations. And there are a lot of integration opportunities with Yurbi and Remedy 7.5/7.6. For example, you can integrate reports/dashboards so that any Stakeholder can still access and search the archive data. You can create integrated dashboards/reports combining archive data with LIVE data from the current system. You can even start to integrate data from non-Remedy systems like a phone system or 3rd party inventory, financial, etc, systems. You can learn more about Yurbi for BMC Remedy here - http://www.yurbi.com/solutions/bmc-itsm-remedy/ Let me know if I can be of more assistance, David On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Team, We want to archive Remedy ITSM data. Is there a tool available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6. Thanks, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- David A. Ferguson Yurbi(r) - Bring Your Data to Life http://www.yurbi.com Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Cheers, Ananth _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- David A. Ferguson Yurbi(r) - Bring Your Data to Life http://www.yurbi.com Work: 571-354-0515 Fax: 703-991-5935 Email: david.fergu...@5kfish.com http://www.linkedin.com/in/davferg http://www.twitter.com/davferg5000 5000fish, Inc. http://www.5kfish.com 2850 W. Horizon Ridge Parkway Suite 200 Henderson, NV 89052 http://www.linkedin.com/in/davferg http://p1.wisestamp.com/pixel.png?p=chromev=3.9.10.0t=1323900400670u=4deb2d080c4ca423 http://p1.wisestamp.com/pixel.png?p=chromev=3.9.10.0t=1324008406507u=b1b2fbb30c4ca423 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT - RE - Sacramento Implementation Services?
Oh how I loved my 4.5.2 system! So well behaved! No laughter here!! Envy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Benson Sent: Tuesday, September 11, 2012 6:06 PM To: arslist@ARSLIST.ORG Subject: Sacramento Implementation Services? ** Forgive me if this email is in appropriate for this audience. We are planning a move from ARS 4.52 running Helpdesk 4.03 (OK, I hear the laughter) We are currently under maintenance with BMC, and can upgrade to the current software releases. Our challenge is getting it done. I'm looking for consultant services to get the current software installed, and appropriately configured. We would not migrate our existing 4.03 data. If your organization is interested please let me know. Thanks, -- Craig Benson Director of Operations and Support Raley's ph. 916.376.6715 -- Warning: this e-mail may contain information proprietary to Raley's and is intended only for the use of the intended recipient(s). If the read of this message is not an intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: column resizing/re-ordering, persisting across login session...
that's it-thanks! On 9/11/2012 11:32 AM, Goodall, Andrew C wrote: Does right-click on table - Preferences -- Save - not work? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Rick Sent: Tuesday, September 11, 2012 1:29 PM To: arslist@arslist.org Subject: column resizing/re-ordering, persisting across login session... Hi, On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize columns (say IT Home or INC management console) and have those settings persist until the next login? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
