Re: EXTERNAL: Reasons for Entry ID increasing

[Jose Manuel Huerta Guillén]

Next-ID-Commit is T.

Added the Next-ID-Commit F


Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 8:46 AM, Misi Mladoniczky  wrote:

> Hi,
>
> What is the form specific value for the block size?
>
> Do you have Next-ID-Commit set to T? In that case it will not roll back
> the id if it fails. If there is no value present, try adding
> Next-ID-Commit:F.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Sorry, but I forgot to add version.
> >
> > ARS 7.5 patch 7
> > DB Oracle RAC 11G
> >
> > The Next ID is set to 1. This behavior only happens on one form, the rest
> > of the forms are working as expected. After the 155, the next Id
> delivered
> > was 743.
> >
> > I have some escalations that can do a PUSH on this form. I'm suspecting
> > that one of these escalations is trying to do the PUSH every 10 minutes,
> > and gets an error. But the ID is obtained. Because the error is an SQL
> > one,
> > and done after all processing is made and the transaction getting the ID
> > is
> > made. But I still haven't found exactly where...
> >
> >
> > Jose Manuel Huerta
> > http://theremedyforit.com/
> >
> >
> >
> >
> > On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky  wrote:
> >
> >> Hi,
> >>
> >> I have posted this many times ;-)
> >>
> >> The default settings in 7.6.04 has changed:
> >>
> >> New 7.6.04 default behavior (if lines are not present in ar.cfg):
> >> Next-ID-Commit:T
> >> Next-ID-Block-Size:25
> >>
> >> Old 7.6.03 and earlier default behavior:
> >> Next-ID-Commit:F
> >> Next-ID-Block-Size:1
> >>
> >> So to get the old behavior just put F/1 in the ar.cfg/conf file.
> >>
> >> Note that you can set the Next-ID-Block-Size on a per form basis as
> >> well,
> >> so you could have the 25-blocks as default but 1 for a specific form.
> >>
> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> >> 2011)
> >>
> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> >> logs.
> >> Find these products, and many free tools and utilities, at
> >> http://rrr.se.
> >>
> >> > Jose,
> >> >
> >> > What do you have set for Next Request ID Block Size?
> >> > It's on the Configuration tab of the Server Information page.
> >> > Yours looks like it is set to 150
> >> >
> >> >
> >> > Thank you,
> >> > ---
> >> > John J. Reiser
> >> > Remedy Developer/Administrator
> >> > Senior Software Development Analyst
> >> > Lockheed Martin - MS2
> >> > The star that burns twice as bright burns half as long.
> >> > Pay close attention and be illuminated by its brilliance. -
> >> paraphrased
> >> by
> >> > me
> >> >
> >> > From: Action Request System discussion list(ARSList)
> >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
> >> > Sent: Monday, September 10, 2012 5:04 PM
> >> > To: arslist@ARSLIST.ORG
> >> > Subject: EXTERNAL: Reasons for Entry ID increasing
> >> >
> >> > ** Hi,
> >> >
> >> > We just deployed a custom app in production and we see a very strange
> >> > behavior. One of the main forms is creating very big spaces in entry
> >> ID
> >> > numbering. It seems that something is "using" entry id numbers. It is
> >> > correlated with time. So if we create two requests very close in time,
> >> > they typically have consecutive numbers. But if we wait some hours,
> >> the
> >> > next number can be hundreds for the previous.
> >> >
> >> > For instance, from entry EPD0006, the next was EPD0155
> >> >
> >> > I'm suspecting that maybe the problem is that I have something that
> >> makes
> >> > a PUSH to create a requests that ends into error, so the ID was taken
> >> but
> >> > the request was finally not created. I was planning to use a filter to
> >> a
> >> > log file with the `! option in the name, to track those errors. But
> >> don't
> >> > know. Also the configuration parameter at the ARS server to cache
> >> entry
> >> id
> >> > numbers is set to 1, so no cache is made, and this behavior is not
> >> seen
> >> at
> >> > any other form.
> >> >
> >> > Do you know why could this happen?
> >> >
> >> > Regards,
> >> >
> >> >
> >> > Jose Manuel Huerta
> >> > http://theremedyforit.com/
> >> >
> >> >
> >> > _attend WWRUG12 www.wwrug.com ARSlist: "Where
> >> the
> >> > Answers Are"_
> >> >
> >> >
> >>
> ___
> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >> >
> >>
> >>
> >>
> 

Re: EXTERNAL: Reasons for Entry ID increasing

[Jose Manuel Huerta Guillén]

It stopped to increase the ID.

Also, I found the code trying to create the request...
Added a log to file action with `! and the use of id's is directly related
to the code execution. Now, I start debugging.

Thanks!

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 9:23 AM, Jose Manuel Huerta Guillén <
arsl...@theremedyforit.com> wrote:

> Next-ID-Commit is T.
>
> Added the Next-ID-Commit F
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Tue, Sep 11, 2012 at 8:46 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> What is the form specific value for the block size?
>>
>> Do you have Next-ID-Commit set to T? In that case it will not roll back
>> the id if it fails. If there is no value present, try adding
>> Next-ID-Commit:F.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Sorry, but I forgot to add version.
>> >
>> > ARS 7.5 patch 7
>> > DB Oracle RAC 11G
>> >
>> > The Next ID is set to 1. This behavior only happens on one form, the
>> rest
>> > of the forms are working as expected. After the 155, the next Id
>> delivered
>> > was 743.
>> >
>> > I have some escalations that can do a PUSH on this form. I'm suspecting
>> > that one of these escalations is trying to do the PUSH every 10 minutes,
>> > and gets an error. But the ID is obtained. Because the error is an SQL
>> > one,
>> > and done after all processing is made and the transaction getting the ID
>> > is
>> > made. But I still haven't found exactly where...
>> >
>> >
>> > Jose Manuel Huerta
>> > http://theremedyforit.com/
>> >
>> >
>> >
>> >
>> > On Tue, Sep 11, 2012 at 7:59 AM, Misi Mladoniczky  wrote:
>> >
>> >> Hi,
>> >>
>> >> I have posted this many times ;-)
>> >>
>> >> The default settings in 7.6.04 has changed:
>> >>
>> >> New 7.6.04 default behavior (if lines are not present in ar.cfg):
>> >> Next-ID-Commit:T
>> >> Next-ID-Block-Size:25
>> >>
>> >> Old 7.6.03 and earlier default behavior:
>> >> Next-ID-Commit:F
>> >> Next-ID-Block-Size:1
>> >>
>> >> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>> >>
>> >> Note that you can set the Next-ID-Block-Size on a per form basis as
>> >> well,
>> >> so you could have the 25-blocks as default but 1 for a specific form.
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> >> 2011)
>> >>
>> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> >> logs.
>> >> Find these products, and many free tools and utilities, at
>> >> http://rrr.se.
>> >>
>> >> > Jose,
>> >> >
>> >> > What do you have set for Next Request ID Block Size?
>> >> > It's on the Configuration tab of the Server Information page.
>> >> > Yours looks like it is set to 150
>> >> >
>> >> >
>> >> > Thank you,
>> >> > ---
>> >> > John J. Reiser
>> >> > Remedy Developer/Administrator
>> >> > Senior Software Development Analyst
>> >> > Lockheed Martin - MS2
>> >> > The star that burns twice as bright burns half as long.
>> >> > Pay close attention and be illuminated by its brilliance. -
>> >> paraphrased
>> >> by
>> >> > me
>> >> >
>> >> > From: Action Request System discussion list(ARSList)
>> >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
>> >> > Sent: Monday, September 10, 2012 5:04 PM
>> >> > To: arslist@ARSLIST.ORG
>> >> > Subject: EXTERNAL: Reasons for Entry ID increasing
>> >> >
>> >> > ** Hi,
>> >> >
>> >> > We just deployed a custom app in production and we see a very strange
>> >> > behavior. One of the main forms is creating very big spaces in entry
>> >> ID
>> >> > numbering. It seems that something is "using" entry id numbers. It is
>> >> > correlated with time. So if we create two requests very close in
>> time,
>> >> > they typically have consecutive numbers. But if we wait some hours,
>> >> the
>> >> > next number can be hundreds for the previous.
>> >> >
>> >> > For instance, from entry EPD0006, the next was
>> EPD0155
>> >> >
>> >> > I'm suspecting that maybe the problem is that I have something that
>> >> makes
>> >> > a PUSH to create a requests that ends into error, so the ID was taken
>> >> but
>> >> > the request was finally not created. I was planning to use a filter
>> to
>> >> a
>> >> > log file with the `! option in the name, to track those errors. But
>> >> don't
>> >> > know. Also the configuration parameter at the ARS server to cache
>> >> entry
>> >> id
>> >> > numbers is set to 1, so no cache is made, and this behavior is not
>> >> seen
>> >> at
>> >> > any other form.
>> >> >
>> >> > Do you k

Re: AR System Permission Groups

[Jose Manuel Huerta Guillén]

Have you created the group in Groups form?

The article shows you how to add an already create permission group using
the ITSM foundation, but it assumes that the group was previously created.

Regards,

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 6:18 AM, Joe Martin D'Souza wrote:

> **
>  After you create the group and you enter its information into the
> license permission maps form, it should appear on that list as explained on
> that article.. Did you follow the instructions just as is explained there?
>
> I can assure you that there is no bug or anything in that part of the
> system as I have done this several time in almost all the versions since
> the conception of this model of ITSM... So if something's not working, you
> have missed something out..
>
> Joe
>
>  *From:* Benz, Michael 
> *Sent:* Tuesday, September 11, 2012 12:07 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* AR System Permission Groups
>
> **
>
> Hello World!
>
> 
>
> I’m trying to add an application Permission group, very similar to the
> following website.
>
> 
>
>
> http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/
> 
>
> 
>
> the problem is that it assumes you have already created a group and that
> it should just show up. But when I create a group, it asks for a group ID,
> but I don’t know what I should put in there, and I can’t find any
> documentation on how to create groups.
>
> 
>
> I need a group called “Incident Creator”
>
> 
>
> Any help is GREATLY appreciated.
>
> 
>
> 
>
> Regards,
>
> 
>
> *Michael Benz*
>
> Service Desk Analyst
> Holcim Australia Shared Services
> 18 Little Cribb Street, Milton QLD 4064
> Phone: +61 7 3364 2752
>
> For any IT Issues, please call 07 3364 *2811*
>
> www.holcim.com.au
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Longwing, LJ CTR MDA/IC]

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.  

 

Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.

 

I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov  

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

** 

Man.. 7.6.03? Gluttons for punishment. 

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"  
wrote:

** 

All,

 

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an 
opportunity for a Senior Remedy Developer / Consultant for a 6+ month 
engagement located in Washington, DC (within walking distance from the Navy 
Yard Metro Station on the Green Line).  Our client, a mid-sized government 
integrator, is in the beginning stages of implementing the following modules on 
Remedy 7.6.3:  Service Desk/Incident and Problem Management, Change/Release 
Management, Service Request Management, and Configuration Management Database 
Management).

 

**All candidates must be able to obtain and maintain a Public Trust 
Clearance**

 

If interested in any Remedy Developer opportunities in the DC or 
Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.

 

Full Sr. Remedy Developer Job Description 

We are currently seeking a Senior Remedy System Developer to complement 
our IT Shared Service Management development team to support project 
activities. Candidate must be able to analyze, design and code enhancements 
from business defined requirements. Also, be able to collaborate with internal 
and external resources, team player and must be able to effectively communicate 
to technical and non-technical business groups. The selected Senior Remedy 
Developer will work with the implementation of the Remedy Service Level 
Management module based upon industry leading practices; configuration; and 
integration with other customized Remedy modules to include Incident, Problem, 
and Change. High Level Task Description

Job Requirements for Sr. Remedy Developer: 

* 5+ years' experience with Remedy ITSM v7.6.x

* 5+ years' experience in Database Management -SQL. Proficient 
in BMC ITSM Suite of Applications - Service Desk/Incident & Problem Management, 
Change & Release Management 7.6.3, Service Request Management, and 
Configuration Management Database Management (CMDB) 

* Expert product and technical knowledge of BMC Remedy IT 
Service Management Suite

* Experience with Remedy Notification System, and Aeroprise 
Mobility 

* Experience with BMC ITBM, Atrium, and Asset Management 

 

Plusses for Sr. Remedy Developer: 

* Proficient in Java and UNIX

* Proficient in SQL for Databases

* Experienced in Java, AIX, and Linux OS environment

* Great communication skills, Team collaboration a

Next-ID-Commit

[Longwing, LJ CTR MDA/IC]

Misi,
I'm keenly interested in this specific topic.  I believe I have experienced 
that you CANNOT turn this feature off (set it to F) in 7.6.04 SP3.  I have a 
test app that I have built up and despite setting the values properly in the 
config file, I still get next ID generation in a separate transaction (evident 
via SQL logging).  Investigating the docs, I read this on page 379 of the 
config guide

Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is 
available for backward compatibility

The problem I have with this statement is that the Next-ID-Block-Size doesn't 
offer the same capability as Next-ID-Commit, and I believe that they have 
permanently set Next-ID-Commit to T, and just added a capability to choose your 
block size.  Are you able to verify this for me with your own testing?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 11, 2012 12:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Reasons for Entry ID increasing

Hi,

I have posted this many times ;-)

The default settings in 7.6.04 has changed:

New 7.6.04 default behavior (if lines are not present in ar.cfg):
Next-ID-Commit:T
Next-ID-Block-Size:25

Old 7.6.03 and earlier default behavior:
Next-ID-Commit:F
Next-ID-Block-Size:1

So to get the old behavior just put F/1 in the ar.cfg/conf file.

Note that you can set the Next-ID-Block-Size on a per form basis as well, so 
you could have the 25-blocks as default but 1 for a specific form.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


___
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Re: Next-ID-Commit

[Misi Mladoniczky]

Hi,

Here is an analysis on a default 7.6.04:
http://rrr.se/tmp/rrrLog764nextId.html

I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old
behavior.

Now what happens if you reserve chunks? That means that you can still
loose ids, or get them created in non linear order. Especially on server
group systems.

But you can set the Chunk-Size to 1 on the forms where you need continuity
and an unbroken series.

But unfortunately the Next-ID-Commit can not be set on a form by form
basis...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
> I'm keenly interested in this specific topic.  I believe I have
> experienced that you CANNOT turn this feature off (set it to F) in 7.6.04
> SP3.  I have a test app that I have built up and despite setting the
> values properly in the config file, I still get next ID generation in a
> separate transaction (evident via SQL logging).  Investigating the docs, I
> read this on page 379 of the config guide
>
> Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit is
> available for backward compatibility
>
> The problem I have with this statement is that the Next-ID-Block-Size
> doesn't offer the same capability as Next-ID-Commit, and I believe that
> they have permanently set Next-ID-Commit to T, and just added a capability
> to choose your block size.  Are you able to verify this for me with your
> own testing?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, September 11, 2012 12:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Reasons for Entry ID increasing
>
> Hi,
>
> I have posted this many times ;-)
>
> The default settings in 7.6.04 has changed:
>
> New 7.6.04 default behavior (if lines are not present in ar.cfg):
> Next-ID-Commit:T
> Next-ID-Block-Size:25
>
> Old 7.6.03 and earlier default behavior:
> Next-ID-Commit:F
> Next-ID-Block-Size:1
>
> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>
> Note that you can set the Next-ID-Block-Size on a per form basis as well,
> so you could have the 25-blocks as default but 1 for a specific form.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Jose Manuel Huerta Guillén]

At least, if the position is published on Friday, we can make a LoL about
it :)

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 2:37 PM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> is meant, and we can't educate EVERY single hiring manager and head hunter
> out there...

___
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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Tauf Chowdhury]

Actually, I don't mind a little lighthearted comedy on the list throughout
the day. We all seem to work hard and if an uneducated recruiter who took
the time to sign up for the list posts something like that, then a little
humor aimed at them isn't so bad. Also, I've written job descriptions and
worked with recruiters. The professionals that I've worked with do their
due diligence to work with the client and/or hiring manager to make sure
they get the job description and requirements correct. This is so that
candidates don't think they are interviewing with an agency who isn't in
tune with an industry they are recruiting for or that the company needing
the services doesn't care enough to get a proper job description out there.
So yes, while we do call out these people in jest, there is a bit of
seriousness to this sort of gaff as well. The recruiters and the company
they work for should be taking this seriously.
and I'm done!

On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> Come on guys, every single time someone posts to the list they say
> something like
>
> 5 years experience with 7.6.04
>
> While, if you read it at face value isn't possible, but we all know what
> they mean is that they want someone with 5+ years experience with Remedy,
> and related experience with the latest version (7.6.04)why do we as a
> list find it necessary to re-hash this, what seems like every time?  We all
> know what is meant, and we can't educate EVERY single hiring manager and
> head hunter out there...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
> Sent: Monday, September 10, 2012 5:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
>
> **
>
> Gee, they must want only people who worked for BMC on 7.6 prior to it
> being released and who have worked on only 7.6 implementations since that
> time .  Which means there might be oh, maybe 1 person on the
> entire planet who fits that criteria.
>
>
>
> Though I have to confess to being skeptical about whether even that would
> result in the requested 5+ years of 7.6 experience, software development
> cycles being what they are these days.
>
>
>
> I think this is definitely a case of a...shall we say - confusing -
> requirement.  I find myself wanting to be very tongue-in-cheek with my next
> comment, but for the sake our Listers who don't speak English as their
> primary language, I shall refrain.  Doug Mueller's recent reminder about
> list etiquette is ringing in my ears.
>
>
>
> Cheers,
>
>
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov 
>
> ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Monday, September 10, 2012 2:15 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
>
>
>
> **
>
> Yeah, but anyone with 5+ years of experience in a version that has only
> been released for about half that time should be just fine!
>
> Rick
>
> On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:
>
> **
>
> Man.. 7.6.03? Gluttons for punishment.
>
> Sent from my iPhone
>
>
> On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson" <
> bnel...@apexsystemsinc.com> wrote:
>
> **
>
> All,
>
>
>
> Apex Systems, the nation's 3rd largest IT Staffing Firm, has an
> opportunity for a Senior Remedy Developer / Consultant for a 6+ month
> engagement located in Washington, DC (within walking distance from the Navy
> Yard Metro Station on the Green Line).  Our client, a mid-sized government
> integrator, is in the beginning stages of implementing the following
> modules on Remedy 7.6.3:  Service Desk/Incident and Problem Management,
> Change/Release Management, Service Request Management, and Configuration
> Management Database Management).
>
>
>
> **All candidates must be able to obtain and maintain a Public
> Trust Clearance**
>
>
>
> If interested in any Remedy Developer opportunities in the DC or
> Northern Virginia areas, please send a Word resume to Brandon Nelson,
> Technical Recruiter, at bnel...@apexsystemsinc.com.
>
>
>
> Full Sr. Remedy Developer Job Description
>
> We are currently seeking a Senior Remedy System Developer to
> complement our IT Shared Service Management development team to support
> project activities. Candidate must be able to analyze, design and code
> enhancements from business defined requirements. Also, be able to
> collaborate with internal and external resources, team player and must be
> able to effectively communicate to technical and non-technical business
> groups. The selected Senior Remedy Developer will work with the
> implementatio

Changing Next ID Block Size - anything to be aware of?

[Mary Dollus]

Hi Everyone,

We are going to set our Next ID Block size from 1 to 25 due to some issues we 
had last week with our AR System Email Messages form tying up the system.

We did some initial testing and it seems like there shouldn't be any issues.  
Is there in anything particular we need to look out for?

Has anyone  noticed any gaps in the Request ID sequencing and if so, to what 
extent?

What is your environment if you noticed issues?  Do you use a server group?  
and what was the value of your  Next ID Block size?

Thanks so much in advance!!
Mary Dollus
ARS 7.6.04
Oracle/UNIX

___
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Re: Changing Next ID Block Size - anything to be aware of?

[Jose Manuel Huerta Guillén]

If you have a server group the most noticeable non desirable effect is the
sort of requests. Your users must be warmed, because they can think that
something is wrong.

Server A reserves 100 to 124, and generates request 100.
Server B reserves 125 to 149, and generates request 125
Server A generates request 101.

So request 101 is older that 125. That can be confusing for users.

Also, at reboot of your ARS service, you can loose the unused reserved ID's.

Regards,

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Sep 11, 2012 at 3:27 PM, Mary Dollus  wrote:

> Hi Everyone,
>
> We are going to set our Next ID Block size from 1 to 25 due to some issues
> we had last week with our AR System Email Messages form tying up the system.
>
> We did some initial testing and it seems like there shouldn't be any
> issues.  Is there in anything particular we need to look out for?
>
> Has anyone  noticed any gaps in the Request ID sequencing and if so, to
> what extent?
>
> What is your environment if you noticed issues?  Do you use a server
> group?  and what was the value of your  Next ID Block size?
>
> Thanks so much in advance!!
> Mary Dollus
> ARS 7.6.04
> Oracle/UNIX
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[David M. Clark]

Because once upon a time a hiring manager didn't call me because he needed 
someone with experience in WordPerfect 5.0, and my resume said WordPerfect 
5.1... and I'm still bitter.  That's why.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.  

 

Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.

 

I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov  

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

** 

Man.. 7.6.03? Gluttons for punishment. 

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"  
wrote:

** 

All,

 

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an 
opportunity for a Senior Remedy Developer / Consultant for a 6+ month 
engagement located in Washington, DC (within walking distance from the Navy 
Yard Metro Station on the Green Line).  Our client, a mid-sized government 
integrator, is in the beginning stages of implementing the following modules on 
Remedy 7.6.3:  Service Desk/Incident and Problem Management, Change/Release 
Management, Service Request Management, and Configuration Management Database 
Management).

 

**All candidates must be able to obtain and maintain a Public Trust 
Clearance**

 

If interested in any Remedy Developer opportunities in the DC or 
Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.

 

Full Sr. Remedy Developer Job Description 

We are currently seeking a Senior Remedy System Developer to complement 
our IT Shared Service Management development team to support project 
activities. Candidate must be able to analyze, design and code enhancements 
from business defined requirements. Also, be able to collaborate with internal 
and external resources, team player and must be able to effectively communicate 
to technical and non-technical business groups. The selected Senior Remedy 
Developer will work with the implementation of the Remedy Service Level 
Management module based upon industry leading practices; configuration; and 
integration with other customized Remedy modules to include Incident, Problem, 
and Change. High Level Task Description

Job Requirements for Sr. Remedy Developer: 

* 5+ years' experience with Remedy ITSM v7.6.x

* 5+ years' experience in Database Management -SQL. Proficient 
in BMC ITSM Suite of Applications - Service Desk/Incident & Problem Management, 
Change & Release Management 7.6.3, Service Request Management, and 
Configuration Management Database Management (CMDB) 

* Expert product and technical knowledge of BMC Remedy IT

Re: Changing Next ID Block Size - anything to be aware of?

[Rick Cook]

Mary, I did some extensive research on the Next-ID-Block size setting in
7.5 a couple years ago.  That research involved formal performance testing
and conversations with BMC Engineers about the results I found.

The results were that it didn't help.  In fact, performance was actually
diminished in over half of the cases.  Maybe that was due to unrelated
traffic, but at very least I can say that there was no noticeable
improvement with the settings at anything above 1.

The word from BMC when this feature was released was that it was in
response to multiple Network Management applications (i.e. Patrol, Netcool,
HP, Tivoli, etc.) feeding large number of records into the same form on the
same AR Server at the same time.  This caused contention for SQL pulls of
the Entry ID, which was causing performance issues.

The problem is that BMC, for some reason, is recommending increasing that
number to something above 1 as a default setting, without apparent
justification for that recommendation.  I have seen nothing that has
changed the justification for the setting beyond the initial requirement.
I have seen nothing to indicate that either the function or the rationale
have changed in 7.6x.

So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with
LOTS of records (thousands/day), then yes, you should increase the setting
for THAT form to a higher number.  If you are not, then you shouldn't.  The
cost is far greater than any benefit you might see.

Rick
On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus  wrote:

> Hi Everyone,
>
> We are going to set our Next ID Block size from 1 to 25 due to some issues
> we had last week with our AR System Email Messages form tying up the system.
>
> We did some initial testing and it seems like there shouldn't be any
> issues.  Is there in anything particular we need to look out for?
>
> Has anyone  noticed any gaps in the Request ID sequencing and if so, to
> what extent?
>
> What is your environment if you noticed issues?  Do you use a server
> group?  and what was the value of your  Next ID Block size?
>
> Thanks so much in advance!!
> Mary Dollus
> ARS 7.6.04
> Oracle/UNIX
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Longwing, LJ CTR MDA/IC]

:)...I guess we need to mount that campaign to educate all recruiters then, 
because we certainly don't want qualified people not getting jobs because 
middle men are stupid :) 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Tuesday, September 11, 2012 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Because once upon a time a hiring manager didn't call me because he needed 
someone with experience in WordPerfect 5.0, and my resume said WordPerfect 
5.1... and I'm still bitter.  That's why.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.  

 

Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.

 

I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov  

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

** 

Man.. 7.6.03? Gluttons for punishment. 

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"  
wrote:

** 

All,

 

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an 
opportunity for a Senior Remedy Developer / Consultant for a 6+ month 
engagement located in Washington, DC (within walking distance from the Navy 
Yard Metro Station on the Green Line).  Our client, a mid-sized government 
integrator, is in the beginning stages of implementing the following modules on 
Remedy 7.6.3:  Service Desk/Incident and Problem Management, Change/Release 
Management, Service Request Management, and Configuration Management Database 
Management).

 

**All candidates must be able to obtain and maintain a Public Trust 
Clearance**

 

If interested in any Remedy Developer opportunities in the DC or 
Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.

 

Full Sr. Remedy Developer Job Description 

We are currently seeking a Senior Remedy System Developer to complement 
our IT Shared Service Management development team to support project 
activities. Candidate must be able to analyze, design and code enhancements 
from business defined requirements. Also, be able to collaborate with internal 
and external resources, team player and must be able to effectively communicate 
to technical and non-technical business groups. The selected Senior Remedy 
Developer will work with the implementation of the Remedy Service Level 
Management module based upon industry leading practices; configuration; and 
integration with other customized Remedy modules to include Incident, Problem, 
and Change. High Level Task Description

Job Requir

Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Stanley Feinstein]

Lots of luck.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

:)...I guess we need to mount that campaign to educate all recruiters then,
because we certainly don't want qualified people not getting jobs because
middle men are stupid :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Tuesday, September 11, 2012 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Because once upon a time a hiring manager didn't call me because he needed
someone with experience in WordPerfect 5.0, and my resume said WordPerfect
5.1... and I'm still bitter.  That's why.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Come on guys, every single time someone posts to the list they say something
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what
they mean is that they want someone with 5+ years experience with Remedy,
and related experience with the latest version (7.6.04)why do we as a
list find it necessary to re-hash this, what seems like every time?  We all
know what is meant, and we can't educate EVERY single hiring manager and
head hunter out there...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 

Gee, they must want only people who worked for BMC on 7.6 prior to it being
released and who have worked on only 7.6 implementations since that time
.  Which means there might be oh, maybe 1 person on the entire
planet who fits that criteria.  

 

Though I have to confess to being skeptical about whether even that would
result in the requested 5+ years of 7.6 experience, software development
cycles being what they are these days.

 

I think this is definitely a case of a...shall we say - confusing -
requirement.  I find myself wanting to be very tongue-in-cheek with my next
comment, but for the sake our Listers who don't speak English as their
primary language, I shall refrain.  Doug Mueller's recent reminder about
list etiquette is ringing in my ears.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov  

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

Yeah, but anyone with 5+ years of experience in a version that has only been
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

** 

Man.. 7.6.03? Gluttons for punishment. 

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"
 wrote:

** 

All,

 

Apex Systems, the nation's 3rd largest IT Staffing Firm, has an
opportunity for a Senior Remedy Developer / Consultant for a 6+ month
engagement located in Washington, DC (within walking distance from the Navy
Yard Metro Station on the Green Line).  Our client, a mid-sized government
integrator, is in the beginning stages of implementing the following modules
on Remedy 7.6.3:  Service Desk/Incident and Problem Management,
Change/Release Management, Service Request Management, and Configuration
Management Database Management).

 

**All candidates must be able to obtain and maintain a Public Trust
Clearance**

 

If interested in any Remedy Developer opportunities in the DC or
Northern Virginia areas, please send a Word resume to Brandon Nelson,
Technical Recruiter, at bnel...@apexsystemsinc.com.

 

Full Sr. Remedy Developer Job Description 

We are currently seeking a Senior Remedy System Developer to
complement our IT Shared Service Management development team to support
project activities. Candidate must be able to analyze, design and code
enhancements from business defined requirements. Also, be able to
collaborate with internal and external resources, team player and must be
able to effectively communicate to technical and non-technical business
groups. The selected Senior Remedy Developer will work with the
im

Re: Next-ID-Commit

[Longwing, LJ CTR MDA/IC]

Misi,
Looking at the log provided below, on line 30 I see a begin transaction, and 
then a commit on 36.  Is that not committing the nextID on submit?

So, this morning I did some re-config of my 7.5 server for testing purposes, 
setting Next-ID-Commit to F and Block-Size to 1 and ran a test submit in a test 
form.  My outcome was something along the lines of

Begin Transaction
Update arschema
Select from arschema
Insert into T
Insert into H
Commit transaction

This is the expected output with the value set to false.  Changing the 
Next-ID-Commit to T gave me

Begin Transaction
Begin Transaction
Update arschema
Select from arschema
Commit transaction
Insert into T
Insert into H
Commit transaction

This indicates to me that the Next-ID is committing during the create in a 
separate transaction, which is what you would expect with the server setting.

Last night when I was doing testing on my 7.6.4 SP3 server, I experienced that 
regardless of what the Next-ID-Commit setting was set to, I got the same 
results as I'm getting today at work in my 7.5 server with the value set to T.  
This tells me that on 7.6.4 SP3, the Next-ID-Commit setting is being ignored, 
and is hard coded to T in the Remedy system

Can anyone else confirm, on other 7.6.4 versions, initial release, or other 
patches, that they are getting the same results with the Next-ID-Commit set to 
F?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 11, 2012 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Next-ID-Commit

Hi,

Here is an analysis on a default 7.6.04:
http://rrr.se/tmp/rrrLog764nextId.html

I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old behavior.

Now what happens if you reserve chunks? That means that you can still loose 
ids, or get them created in non linear order. Especially on server group 
systems.

But you can set the Chunk-Size to 1 on the forms where you need continuity and 
an unbroken series.

But unfortunately the Next-ID-Commit can not be set on a form by form basis...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
> I'm keenly interested in this specific topic.  I believe I have 
> experienced that you CANNOT turn this feature off (set it to F) in 
> 7.6.04 SP3.  I have a test app that I have built up and despite 
> setting the values properly in the config file, I still get next ID 
> generation in a separate transaction (evident via SQL logging).  
> Investigating the docs, I read this on page 379 of the config guide
>
> Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit 
> is available for backward compatibility
>
> The problem I have with this statement is that the Next-ID-Block-Size 
> doesn't offer the same capability as Next-ID-Commit, and I believe 
> that they have permanently set Next-ID-Commit to T, and just added a 
> capability to choose your block size.  Are you able to verify this for 
> me with your own testing?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, September 11, 2012 12:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Reasons for Entry ID increasing
>
> Hi,
>
> I have posted this many times ;-)
>
> The default settings in 7.6.04 has changed:
>
> New 7.6.04 default behavior (if lines are not present in ar.cfg):
> Next-ID-Commit:T
> Next-ID-Block-Size:25
>
> Old 7.6.03 and earlier default behavior:
> Next-ID-Commit:F
> Next-ID-Block-Size:1
>
> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>
> Note that you can set the Next-ID-Block-Size on a per form basis as 
> well, so you could have the 25-blocks as default but 1 for a specific form.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
> 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
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www.wwrug12.com ARSList: "Where the Answers Are"

Re: Changing Next ID Block Size - anything to be aware of?

[Mary Dollus]

Rick,

Thanks so much Rick!  And yes that is our issue... we send out enormous amounts 
of email, so the AR System Email Message form gets hit pretty hard and the 
system was tied up creating the New ID's and yes, caused performance issues... 

Were you able to do any testing in 7.6.04? And yes, we are considering this 
based on a recommendation from BMC

Here are the results of our testing so far:

["No gaps were created under the test conditions which involved running 10 
instances of the script simultaneously.  Tricia used the  application on 
the 7.6 system, and there were only 2 fast/2 list threads.
 
One thing observed was that when Tricia changed the next id block size from 25 
down to 1, a gap of several IDs occurred.  The Remedy documentation says that a 
restart of ARS can result in gaps.  This appears to be caused because the 
reserved block of IDs is in memory and this is lost when restarting ARS, or in 
this case also when the AR configuration change occurred.  So, we can expect 
gaps if arserverd crashes or is restarted, but perhaps it is unlikely 
otherwise."]

Sorry if this is a dumb question,,, but in your comment below, what does 
"MULTIPLE NM" mean... and are you saying it is possible to add the next ID 
increase to ONLY that form? and not a global change for all forms?

"[Your comment from below] So if you have MULTIPLE NM apps feeding the SAME 
form at the SAME time with LOTS of records (thousands/day), then yes, you 
should increase the setting for THAT form to a higher number. "

Thanks!!
Mary




Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a 
couple years ago.  That research involved formal performance testing and 
conversations with BMC Engineers about the results I found.
 
The results were that it didn't help.  In fact, performance was actually 
diminished in over half of the cases.  Maybe that was due to unrelated traffic, 
but at very least I can say that there was no noticeable improvement with the 
settings at anything above 1.
 
The word from BMC when this feature was released was that it was in response to 
multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, 
etc.) feeding large number of records into the same form on the same AR Server 
at the same time.  This caused contention for SQL pulls of the Entry ID, which 
was causing performance issues.
 
The problem is that BMC, for some reason, is recommending increasing that 
number to something above 1 as a default setting, without apparent 
justification for that recommendation.  I have seen nothing that has changed 
the justification for the setting beyond the initial requirement.  I have seen 
nothing to indicate that either the function or the rationale have changed in 
7.6x.
 
So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with 
LOTS of records (thousands/day), then yes, you should increase the setting for 
THAT form to a higher number.  If you are not, then you shouldn't.  The cost is 
far greater than any benefit you might see.
 
Rick

On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus  wrote:

Hi Everyone,

We are going to set our Next ID Block size from 1 to 25 due to some issues we 
had last week with our AR System Email Messages form tying up the system.

We did some initial testing and it seems like there shouldn't be any issues.  
Is there in anything particular we need to look out for?

Has anyone  noticed any gaps in the Request ID sequencing and if so, to what 
extent?

What is your environment if you noticed issues?  Do you use a server group?  
and what was the value of your  Next ID Block size?

Thanks so much in advance!!
Mary Dollus
ARS 7.6.04
Oracle/UNIX

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Re: Changing Next ID Block Size - anything to be aware of?

[Mary Dollus]

Thank you Jose, I wll pass this information along... I'm not sure if this was 
experienced or thought of on our side! Very helpful...

Mary


** If you have a server group the most noticeable non desirable effect is the 
sort of requests. Your users must be warmed, because they can think that 
something is wrong.


Server A reserves 100 to 124, and generates request 100.
Server B reserves 125 to 149, and generates request 125
Server A generates request 101.


So request 101 is older that 125. That can be confusing for users.


Also, at reboot of your ARS service, you can loose the unused reserved ID's.


Regards,


Jose Manuel Huerta
http://theremedyforit.com/ 

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Re: SRM assign to submitter for On Behalf Of

[Logan, Kelly]

Good question, Moe.

Consider that, in Incident Management processes, a service desk agent A 
receives a call from a customer - agent A creates an incident and is able to 
assign it to herself; that's all I want here.

Service desk agent B receives a call from a customer, creates a request On 
Behalf Of that customer - why can't agent B assign the request to himself? Not 
only is this not an option automatically, but I don't see a way for the agent 
to do so manually in a reasonable fashion. The best I can see is to be able to 
automatically assign to agent B's support group, which means it will, on 
average, end up assigned to a different agent.


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Saturday, September 08, 2012 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM assign to submitter for On Behalf Of

**
I am wondering why do you need to do that? This doesn't even align with the 
tool/roles. Provided you can set the assignment of the Coordinator, that means 
you will grant everyone in your organization the Service Request Coordinator 
role. I assume that anyone can request on behalf of anyone in your environment. 
 Usually, the coordinator should be a member of the Service Desk, a member of 
the fulfillment group that the request is going to or a special group with the 
coordinator role that is specifically responsible to oversea and/or monitor the 
request from end to end ensuring its completing and integrity.

Moe

From: Pierson, Shawn [mailto:shawn.pier...@sug.com]
Sent: Friday, September 07, 2012 4:00 PM
Subject: Re: SRM assign to submitter for On Behalf Of

**
I haven't done that, but at least with an advanced interface form I believe 
that may be one of the (undocumented) things you can push to.  I have an AIF 
that has some fields exposed to populate the "Customer" fields, so on this 
specific request anyone that has access to it can submit it on behalf of anyone 
else with a People record, bypassing the normal On Behalf Of functionality and 
permissions.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Friday, September 07, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: SRM assign to submitter for On Behalf Of

**
Hello all,

Best wishes for a lovely weekend! Until then however, I was wondering if anyone 
has some ideas on how to set the 'Coordinator' for a Service Request to the 
submitter of the request.

It seems like this would be a standard option, that if you are going to submit 
a request on behalf of a customer, you would be the coordinator for that 
request. Has anyone pursued this?

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[richard....@bwc.state.oh.us]

WordPerfect has been upgraded?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Tuesday, September 11, 2012 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Because once upon a time a hiring manager didn't call me because he needed 
someone with experience in WordPerfect 5.0, and my resume said WordPerfect 
5.1... and I'm still bitter.  That's why.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.



Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.



I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.



Cheers,



Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov 

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC



**

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

**

Man.. 7.6.03? Gluttons for punishment.

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"  
wrote:

**

All,



Apex Systems, the nation's 3rd largest IT Staffing Firm, has an 
opportunity for a Senior Remedy Developer / Consultant for a 6+ month 
engagement located in Washington, DC (within walking distance from the Navy 
Yard Metro Station on the Green Line).  Our client, a mid-sized government 
integrator, is in the beginning stages of implementing the following modules on 
Remedy 7.6.3:  Service Desk/Incident and Problem Management, Change/Release 
Management, Service Request Management, and Configuration Management Database 
Management).



**All candidates must be able to obtain and maintain a Public Trust 
Clearance**



If interested in any Remedy Developer opportunities in the DC or 
Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.



Full Sr. Remedy Developer Job Description

We are currently seeking a Senior Remedy System Developer to complement 
our IT Shared Service Management development team to support project 
activities. Candidate must be able to analyze, design and code enhancements 
from business defined requirements. Also, be able to collaborate with internal 
and external resources, team player and must be able to effectively communicate 
to technical and non-technical business groups. The selected Senior Remedy 
Developer will work with the implementation of the Remedy Service Level 
Management module based upon industry leading practices; configuration; and 
integration with other customized Remedy modules to include Incident, Problem, 
and Change. High Level Task Description

Job Requirements for Sr. Remedy Developer:

* 5+ years' experience with Remedy ITSM v7.6.x

* 5+ years' experience in Database Management -SQL. Proficient 
in BMC ITSM Suite of 

Re: Changing Next ID Block Size - anything to be aware of?

[Longwing, LJ CTR MDA/IC]

Mary,
NM stands for Network Management, but in truth, it is any external system that 
is generating high volume in a single form, be it Network Management, Web 
Services, scripts, anything that creates records.  I've even blocked myself 
with multiple escalation threads creating records in the same forms.

I would agree with Rick that in 'standard' situations, where you have low 
volume, and or no automation that creates high volumes of records, you are at 
little risk of needing this setting.  If however you are needing high 
concurrency of simultaneous submits with some integration, then you may come up 
against this problem.  

In your example below you said that you had 10 instances of the script running 
simultaneously, but were only using 2 threads.  I don't know if you realize it 
or not, but the net effect of your testing was actually only running 2 scripts 
simultaneously, while the other 8 sat in queue until one of the threads was 
available, then the next was processed.  If you want to truly run them 
simultaneously, you will need to increase your thread counts to values that 
allow all instances to run at the same time.  With that said, if 10 concurrent 
is not an actual expected value that NEEDS concurrent processing, then 2 
threads should generally be able to handle 10 requests within the specified 
timeframe without error, but don't confuse yourself into thinking that they are 
running simultaneously :)

To answer your last question, yes, you can change the setting per form in the 
Form Properties.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, September 11, 2012 8:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Next ID Block Size - anything to be aware of?

Rick,

Thanks so much Rick!  And yes that is our issue... we send out enormous amounts 
of email, so the AR System Email Message form gets hit pretty hard and the 
system was tied up creating the New ID's and yes, caused performance issues... 

Were you able to do any testing in 7.6.04? And yes, we are considering this 
based on a recommendation from BMC

Here are the results of our testing so far:

["No gaps were created under the test conditions which involved running 10 
instances of the script simultaneously.  Tricia used the  application on 
the 7.6 system, and there were only 2 fast/2 list threads.
 
One thing observed was that when Tricia changed the next id block size from 25 
down to 1, a gap of several IDs occurred.  The Remedy documentation says that a 
restart of ARS can result in gaps.  This appears to be caused because the 
reserved block of IDs is in memory and this is lost when restarting ARS, or in 
this case also when the AR configuration change occurred.  So, we can expect 
gaps if arserverd crashes or is restarted, but perhaps it is unlikely 
otherwise."]

Sorry if this is a dumb question,,, but in your comment below, what does 
"MULTIPLE NM" mean... and are you saying it is possible to add the next ID 
increase to ONLY that form? and not a global change for all forms?

"[Your comment from below] So if you have MULTIPLE NM apps feeding the SAME 
form at the SAME time with LOTS of records (thousands/day), then yes, you 
should increase the setting for THAT form to a higher number. "

Thanks!!
Mary




Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a 
couple years ago.  That research involved formal performance testing and 
conversations with BMC Engineers about the results I found.
 
The results were that it didn't help.  In fact, performance was actually 
diminished in over half of the cases.  Maybe that was due to unrelated traffic, 
but at very least I can say that there was no noticeable improvement with the 
settings at anything above 1.
 
The word from BMC when this feature was released was that it was in response to 
multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, 
etc.) feeding large number of records into the same form on the same AR Server 
at the same time.  This caused contention for SQL pulls of the Entry ID, which 
was causing performance issues.
 
The problem is that BMC, for some reason, is recommending increasing that 
number to something above 1 as a default setting, without apparent 
justification for that recommendation.  I have seen nothing that has changed 
the justification for the setting beyond the initial requirement.  I have seen 
nothing to indicate that either the function or the rationale have changed in 
7.6x.
 
So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with 
LOTS of records (thousands/day), then yes, you should increase the setting for 
THAT form to a higher number.  If you are not, then you shouldn't.  The cost is 
far greater than any benefit you might see.
 
Rick

On Tue, Sep 11, 2012 at 9:27 AM, Mary Dollus  wrote:

Hi Everyone,

We are going to set our Next ID Bl

Re: Changing Next ID Block Size - anything to be aware of?

[Mary Dollus]

Thanks LJ!

I will pass this info along.  I'm not doing the actual testing, but I would not 
have known that either, so I learned something new :) 

Thanks again!!

**
Mary, 
NM stands for Network Management, but in truth, it is any external system that 
is generating high volume in a single form, be it Network Management, Web 
Services, scripts, anything that creates records.  I've even blocked myself 
with multiple escalation threads creating records in the same forms. 
 
I would agree with Rick that in 'standard' situations, where you have low 
volume, and or no automation that creates high volumes of records, you are at 
little risk of needing this setting.  If however you are needing high 
concurrency of simultaneous submits with some integration, then you may come up 
against this problem.   
 
In your example below you said that you had 10 instances of the script running 
simultaneously, but were only using 2 threads.  I don't know if you realize it 
or not, but the net effect of your testing was actually only running 2 scripts 
simultaneously, while the other 8 sat in queue until one of the threads was 
available, then the next was processed.  If you want to truly run them 
simultaneously, you will need to increase your thread counts to values that 
allow all instances to run at the same time.  With that said, if 10 concurrent 
is not an actual expected value that NEEDS concurrent processing, then 2 
threads should generally be able to handle 10 requests within the specified 
timeframe without error, but don't confuse yourself into thinking that they are 
running simultaneously :) 
 
To answer your last question, yes, you can change the setting per form in the 
Form Properties. 
 
-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus 
Sent: Tuesday, September 11, 2012 8:17 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Changing Next ID Block Size - anything to be aware of? 
 
Rick, 
 
Thanks so much Rick!  And yes that is our issue... we send out enormous amounts 
of email, so the AR System Email Message form gets hit pretty hard and the 
system was tied up creating the New ID's and yes, caused performance issues...  
 
Were you able to do any testing in 7.6.04? And yes, we are considering this 
based on a recommendation from BMC 
 
Here are the results of our testing so far: 
 
["No gaps were created under the test conditions which involved running 10 
instances of the script simultaneously.  Tricia used the  application on 
the 7.6 system, and there were only 2 fast/2 list threads. 
  
One thing observed was that when Tricia changed the next id block size from 25 
down to 1, a gap of several IDs occurred.  The Remedy documentation says that a 
restart of ARS can result in gaps.  This appears to be caused because the 
reserved block of IDs is in memory and this is lost when restarting ARS, or in 
this case also when the AR configuration change occurred.  So, we can expect 
gaps if arserverd crashes or is restarted, but perhaps it is unlikely 
otherwise."] 
 
Sorry if this is a dumb question,,, but in your comment below, what does 
"MULTIPLE NM" mean... and are you saying it is possible to add the next ID 
increase to ONLY that form? and not a global change for all forms? 
 
"[Your comment from below] So if you have MULTIPLE NM apps feeding the SAME 
form at the SAME time with LOTS of records (thousands/day), then yes, you 
should increase the setting for THAT form to a higher number. " 
 
Thanks!! 
Mary 
 
 
 
 
Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a 
couple years ago.  That research involved formal performance testing and 
conversations with BMC Engineers about the results I found. 
  
The results were that it didn't help.  In fact, performance was actually 
diminished in over half of the cases.  Maybe that was due to unrelated traffic, 
but at very least I can say that there was no noticeable improvement with the 
settings at anything above 1. 
  
The word from BMC when this feature was released was that it was in response to 
multiple Network Management applications (i.e. Patrol, Netcool, HP, Tivoli, 
etc.) feeding large number of records into the same form on the same AR Server 
at the same time.  This caused contention for SQL pulls of the Entry ID, which 
was causing performance issues. 
  
The problem is that BMC, for some reason, is recommending increasing that 
number to something above 1 as a default setting, without apparent 
justification for that recommendation.  I have seen nothing that has changed 
the justification for the setting beyond the initial requirement.  I have seen 
nothing to indicate that either the function or the rationale have changed in 
7.6x. 
  
So if you have MULTIPLE NM apps feeding the SAME form at the SAME time with 
LOTS of records (thousands/day), then yes, you should increase the setting for 
THAT form 

Re: Next-ID-Commit

[Misi Mladoniczky]

Hi,

Yes, exactly, Next-ID-Commit:T is the default on 7.6.04, but on earlier
version the default is Next-ID-Commit:F.

As for the "hardcoded" Next-ID-Commit:F setting. It is NOT hardcoded in an
unpatched 7.6.04 at least.

I know this because my log shows a FAILED transaction, where things are
rolled back, but the arschema.nextId++ part is NOT rolled back.

When I changed to Next-ID-Commit:F, it worked like earlier versions and
rolled back the arschema.nextId++.

Best Regards - Misi, RRR AB, http://rrr.se

> Misi,
> Looking at the log provided below, on line 30 I see a begin transaction,
> and then a commit on 36.  Is that not committing the nextID on submit?
>
> So, this morning I did some re-config of my 7.5 server for testing
> purposes, setting Next-ID-Commit to F and Block-Size to 1 and ran a test
> submit in a test form.  My outcome was something along the lines of
>
> Begin Transaction
> Update arschema
> Select from arschema
> Insert into T
> Insert into H
> Commit transaction
>
> This is the expected output with the value set to false.  Changing the
> Next-ID-Commit to T gave me
>
> Begin Transaction
> Begin Transaction
> Update arschema
> Select from arschema
> Commit transaction
> Insert into T
> Insert into H
> Commit transaction
>
> This indicates to me that the Next-ID is committing during the create in a
> separate transaction, which is what you would expect with the server
> setting.
>
> Last night when I was doing testing on my 7.6.4 SP3 server, I experienced
> that regardless of what the Next-ID-Commit setting was set to, I got the
> same results as I'm getting today at work in my 7.5 server with the value
> set to T.  This tells me that on 7.6.4 SP3, the Next-ID-Commit setting is
> being ignored, and is hard coded to T in the Remedy system
>
> Can anyone else confirm, on other 7.6.4 versions, initial release, or
> other patches, that they are getting the same results with the
> Next-ID-Commit set to F?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, September 11, 2012 6:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Next-ID-Commit
>
> Hi,
>
> Here is an analysis on a default 7.6.04:
> http://rrr.se/tmp/rrrLog764nextId.html
>
> I use Next-ID-Commit:F on my 7.6.04 system, and it indeed uses the old
> behavior.
>
> Now what happens if you reserve chunks? That means that you can still
> loose ids, or get them created in non linear order. Especially on server
> group systems.
>
> But you can set the Chunk-Size to 1 on the forms where you need continuity
> and an unbroken series.
>
> But unfortunately the Next-ID-Commit can not be set on a form by form
> basis...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Misi,
>> I'm keenly interested in this specific topic.  I believe I have
>> experienced that you CANNOT turn this feature off (set it to F) in
>> 7.6.04 SP3.  I have a test app that I have built up and despite
>> setting the values properly in the config file, I still get next ID
>> generation in a separate transaction (evident via SQL logging).
>> Investigating the docs, I read this on page 379 of the config guide
>>
>> Note: Next-ID-Block-Size replaced Next-ID-Commit, but Next-ID-Commit
>> is available for backward compatibility
>>
>> The problem I have with this statement is that the Next-ID-Block-Size
>> doesn't offer the same capability as Next-ID-Commit, and I believe
>> that they have permanently set Next-ID-Commit to T, and just added a
>> capability to choose your block size.  Are you able to verify this for
>> me with your own testing?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, September 11, 2012 12:00 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: EXTERNAL: Reasons for Entry ID increasing
>>
>> Hi,
>>
>> I have posted this many times ;-)
>>
>> The default settings in 7.6.04 has changed:
>>
>> New 7.6.04 default behavior (if lines are not present in ar.cfg):
>> Next-ID-Commit:T
>> Next-ID-Block-Size:25
>>
>> Old 7.6.03 and earlier default behavior:
>> Next-ID-Commit:F
>> Next-ID-Block-Size:1
>>
>> So to get the old behavior just put F/1 in the ar.cfg/conf file.
>>
>> Note that you can set the Next-ID-Block-Size on a per form basis as
>> well, so you could have the 25-blocks as default but 1 for a specific
>> form.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? S

Re: Changing Next ID Block Size - anything to be aware of?

[Grooms, Frederick W]

It doesn’t have to be just Network Management (or other apps) creating large 
number of records in a form.  In our custom system we have a history form (with 
a type value) to do audit trail work.  The Oracle DBA was reporting deadlocks 
on ARSCHEMA due to the large number of creates in the audit history.  What we 
have in our 7.6.04 SP3 system is the server default is set at 1 and on specific 
forms we have the form block size set to a higher number (25 on the audit 
history, 20 on email messages, ...).  We also turned off the Status History on 
our audit history form (since it is always just a create to that form status 
history is not needed and that eliminates a second SQL insert action for every 
record). This has eliminated our problem.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Next ID Block Size - anything to be aware of?

Mary,
NM stands for Network Management, but in truth, it is any external system that 
is generating high volume in a single form, be it Network Management, Web 
Services, scripts, anything that creates records.  I've even blocked myself 
with multiple escalation threads creating records in the same forms.

I would agree with Rick that in 'standard' situations, where you have low 
volume, and or no automation that creates high volumes of records, you are at 
little risk of needing this setting.  If however you are needing high 
concurrency of simultaneous submits with some integration, then you may come up 
against this problem.  

In your example below you said that you had 10 instances of the script running 
simultaneously, but were only using 2 threads.  I don't know if you realize it 
or not, but the net effect of your testing was actually only running 2 scripts 
simultaneously, while the other 8 sat in queue until one of the threads was 
available, then the next was processed.  If you want to truly run them 
simultaneously, you will need to increase your thread counts to values that 
allow all instances to run at the same time.  With that said, if 10 concurrent 
is not an actual expected value that NEEDS concurrent processing, then 2 
threads should generally be able to handle 10 requests within the specified 
timeframe without error, but don't confuse yourself into thinking that they are 
running simultaneously :)

To answer your last question, yes, you can change the setting per form in the 
Form Properties.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus
Sent: Tuesday, September 11, 2012 8:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Next ID Block Size - anything to be aware of?

Rick,

Thanks so much Rick!  And yes that is our issue... we send out enormous amounts 
of email, so the AR System Email Message form gets hit pretty hard and the 
system was tied up creating the New ID's and yes, caused performance issues... 

Were you able to do any testing in 7.6.04? And yes, we are considering this 
based on a recommendation from BMC

Here are the results of our testing so far:

["No gaps were created under the test conditions which involved running 10 
instances of the script simultaneously.  Tricia used the  application on 
the 7.6 system, and there were only 2 fast/2 list threads.
 
One thing observed was that when Tricia changed the next id block size from 25 
down to 1, a gap of several IDs occurred.  The Remedy documentation says that a 
restart of ARS can result in gaps.  This appears to be caused because the 
reserved block of IDs is in memory and this is lost when restarting ARS, or in 
this case also when the AR configuration change occurred.  So, we can expect 
gaps if arserverd crashes or is restarted, but perhaps it is unlikely 
otherwise."]

Sorry if this is a dumb question,,, but in your comment below, what does 
"MULTIPLE NM" mean... and are you saying it is possible to add the next ID 
increase to ONLY that form? and not a global change for all forms?

"[Your comment from below] So if you have MULTIPLE NM apps feeding the SAME 
form at the SAME time with LOTS of records (thousands/day), then yes, you 
should increase the setting for THAT form to a higher number. "

Thanks!!
Mary

-Original Message-
Mary, I did some extensive research on the Next-ID-Block size setting in 7.5 a 
couple years ago.  That research involved formal performance testing and 
conversations with BMC Engineers about the results I found.
 
The results were that it didn't help.  In fact, performance was actually 
diminished in over half of the cases.  Maybe that was due to unrelated traffic, 
but at very least I can say that there was no noticeable improvement with the 
settings at anything above 1.
 
The word from BMC when this feature was released was that it was in response to 
multi

Re: alerts to multiple users

[Doug Blair]

**
Hi,No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form!How I learned this is not important. Anymore.DougOn Sep 4, 2012, at 12:52 PM, Misi Mladoniczky  wrote:Hi,Yes, you use Carriage Return.It is important that no extra space is appended to the end of each user-name.You can specify one of these:- LoginName- GroupName- EmailAddress- * (which will send an alert to all logged in users)You can specify email addresses with comma, in which one email will besent with all addresses on the To-line. If you use CR, multiple emailswill be sent. If you use comma like that, you have to make sure not tocross the 254 character maximum length for the To-field...    Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):* RRR|License - Not enough Remedy licenses? Save money by optimizing.* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.Find these products, and many free tools and utilities, at http://rrr.se.I believe a Carriage Return is used when you are using user logins (! Userlogin per line)Fred-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew CSent: Tuesday, September 04, 2012 11:52 AMTo: arslist@ARSLIST.ORGSubject: alerts to multiple users**What is the correct syntax in a notify action (alert) to send to multipleusers?I've tried semi-colon, comma and space - but none work, it seems to betreating it as one user account?I've tried:User: user1, user2User: user1 user2User: user1; user2Only seems to work when I have one user listed.Regards, Andrew C. GoodallSoftware EngineerDevelopment Servicesago...@jcpenney.comjcpenney6501 Legacy DrivePlano, TX 75024jcp.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004ITILv3_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: alerts to multiple users

[Goodall, Andrew C]

Thanks Doug - yes I was aware of that.

 

Imagine this - Help Desk users would randomly create new customer
records in Incident management, and because email address was required
one time a user put zero as the email address - guess what happened.
BMC does no validation on this J  We had 100k users from CEO to store
associates - we were not happy to find this out.

You'd think a software company would think to validate user input for
their application data fields, existence of @ would have helped J

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Doug Blair
Sent: Tuesday, September 11, 2012 9:43 AM
To: arslist@arslist.org
Subject: Re: alerts to multiple users

 

** 

Hi,

 

No discussion on this topic would be complete without the warning that
you can also send messages to group ID's, not just names, at least on
older servers. Sending to group zero, even accidentally, emails
e-v-e-r-b-o-d-y in Public, which is basically every email address in the
user form!

 

How I learned this is not important. Anymore.

Doug

On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky  wrote:





Hi,

Yes, you use Carriage Return.

It is important that no extra space is appended to the end of each
user-name.

You can specify one of these:
- LoginName
- GroupName
- EmailAddress
- * (which will send an alert to all logged in users)

You can specify email addresses with comma, in which one email will be
sent with all addresses on the To-line. If you use CR, multiple emails
will be sent. If you use comma like that, you have to make sure not to
cross the 254 character maximum length for the To-field...

   Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at 
http://rrr.se.




I believe a Carriage Return is used when you are using user logins (!
User
login per line)

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 04, 2012 11:52 AM
To: arslist@ARSLIST.ORG
Subject: alerts to multiple users

**
What is the correct syntax in a notify action (alert) to send to
multiple
users?
I've tried semi-colon, comma and space - but none work, it seems to be
treating it as one user account?

I've tried:
User: user1, user2
User: user1 user2
User: user1; user2

Only seems to work when I have one user listed.

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


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Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004


 
ITILv3

 

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The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
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Re: Changing Next ID Block Size - anything to be aware of?

[Mary Dollus]

Thanks Fred! and yes, that is where our deadlocks happened as well. (ARSCHEMA). 
 I should have mentioned that before, sorry.

Thanks for that tip!!!



It doesn’t have to be just Network Management (or other apps) creating large 
number of records in a form.  In our custom system we have a history form (with 
a type value) to do audit trail work.  The Oracle DBA was reporting deadlocks 
on ARSCHEMA due to the large number of creates in the audit history.  What we 
have in our 7.6.04 SP3 system is the server default is set at 1 and on specific 
forms we have the form block size set to a higher number (25 on the audit 
history, 20 on email messages, ...).  We also turned off the Status History on 
our audit history form (since it is always just a create to that form status 
history is not needed and that eliminates a second SQL insert action for every 
record). This has eliminated our problem. 
 
Fred 
 
-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC 
Sent: Tuesday, September 11, 2012 9:28 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Changing Next ID Block Size - anything to be aware of? 
 
Mary, 
NM stands for Network Management, but in truth, it is any external system that 
is generating high volume in a single form, be it Network Management, Web 
Services, scripts, anything that creates records.  I've even blocked myself 
with multiple escalation threads creating records in the same forms. 
 
I would agree with Rick that in 'standard' situations, where you have low 
volume, and or no automation that creates high volumes of records, you are at 
little risk of needing this setting.  If however you are needing high 
concurrency of simultaneous submits with some integration, then you may come up 
against this problem.   
 
In your example below you said that you had 10 instances of the script running 
simultaneously, but were only using 2 threads.  I don't know if you realize it 
or not, but the net effect of your testing was actually only running 2 scripts 
simultaneously, while the other 8 sat in queue until one of the threads was 
available, then the next was processed.  If you want to truly run them 
simultaneously, you will need to increase your thread counts to values that 
allow all instances to run at the same time.  With that said, if 10 concurrent 
is not an actual expected value that NEEDS concurrent processing, then 2 
threads should generally be able to handle 10 requests within the specified 
timeframe without error, but don't confuse yourself into thinking that they are 
running simultaneously :) 
 
To answer your last question, yes, you can change the setting per form in the 
Form Properties. 


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Re: Print form from IE

[Goodall, Andrew C]

At the bottom of the form next to "resolve"

 

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

 

** 

Dears,

 

Please I need your advice as I'm trying to print "a form" from 7.6.04
SP2 in Internet explorer but I can't find the "Print button" on the form
however I can find this capability in client.

 

Thanks,

Best Regards,

 

Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
Technology | Products & Services Delivery
Phone: +20(0)104999638 
Mail: mahmoud.mahdy-moha...@vodafone.com
 

 


*

The content of this document is classified as Vodafone Egypt S.A.E.
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the
contents of this (e-mail, document, information) and not to disclose to
any third party without the prior written consent of Vodafone Egypt
S.A.E. Recipient will be held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by
return e-mail and delete the message in its entirety, including any
attachments.

http://www.vodafone.com.eg  


*

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The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
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<>

Re: Print form from IE

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

I think you mean client, am I right..??

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
At the bottom of the form next to "resolve"


[cid:image001.jpg@01CD903E.334AE1D0]
Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

**
Dears,

Please I need your advice as I'm trying to print "a form" from 7.6.04 SP2 in 
Internet explorer but I can't find the "Print button" on the form however I can 
find this capability in client.

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

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Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
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<>

Re: Print form from IE

[Goodall, Andrew C]

This was in the "web client" using IE as the browser; same in all
supported browsers.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:55 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

 

** 

I think you mean client, am I right..??

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

 

** 

At the bottom of the form next to "resolve"

 

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

 

** 

Dears,

 

Please I need your advice as I'm trying to print "a form" from 7.6.04
SP2 in Internet explorer but I can't find the "Print button" on the form
however I can find this capability in client.

 

Thanks,

Best Regards,

 

Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
Technology | Products & Services Delivery
Phone: +20(0)104999638 
Mail: mahmoud.mahdy-moha...@vodafone.com
 

 


*

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Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the
contents of this (e-mail, document, information) and not to disclose to
any third party without the prior written consent of Vodafone Egypt
S.A.E. Recipient will be held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by
return e-mail and delete the message in its entirety, including any
attachments.

http://www.vodafone.com.eg  


*

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The information transmitted is intended only for the person or entity to
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may contain confidential and/or privileged material. If the reader of
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recipient, you are hereby notified that your access is unauthorized, and
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distribution or copying of this message including any attachments is
strictly prohibited. If you are not
the intended recipient, please contact the sender and delete the
material from any computer.

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Re: Print form from IE

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Yes, I found it but I can't find this button on my custom form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
At the bottom of the form next to "resolve"


[cid:image001.jpg@01CD903F.4DB02020]
Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

**
Dears,

Please I need your advice as I'm trying to print "a form" from 7.6.04 SP2 in 
Internet explorer but I can't find the "Print button" on the form however I can 
find this capability in client.

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


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distribution or copying of this message including any attachments is strictly 
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the intended recipient, please contact the sender and delete the material from 
any computer.
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Re: Print form from IE

[Goodall, Andrew C]

Oh - ha J I assumed you were referring to ITSM.

 

You'll need to add a button to exec an AR System or Crystal Report for
the users to print L

 

Else - print screen using default browser print functionality or with
browser screen capture plugin.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:03 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

 

** 

Yes, I found it but I can't find this button on my custom form.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

 

** 

At the bottom of the form next to "resolve"

 

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

 

** 

Dears,

 

Please I need your advice as I'm trying to print "a form" from 7.6.04
SP2 in Internet explorer but I can't find the "Print button" on the form
however I can find this capability in client.

 

Thanks,

Best Regards,

 

Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
Technology | Products & Services Delivery
Phone: +20(0)104999638 
Mail: mahmoud.mahdy-moha...@vodafone.com
 

 


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<>

Re: Print form from IE

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

This button appears in the client but I can't find it in web client I think 
it is a strange behavior.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
Oh - ha :) I assumed you were referring to ITSM.

You'll need to add a button to exec an AR System or Crystal Report for the 
users to print :(

Else - print screen using default browser print functionality or with browser 
screen capture plugin.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:03 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

**
Yes, I found it but I can't find this button on my custom form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
At the bottom of the form next to "resolve"


[cid:image001.jpg@01CD9040.5BACF260]
Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

**
Dears,

Please I need your advice as I'm trying to print "a form" from 7.6.04 SP2 in 
Internet explorer but I can't find the "Print button" on the form however I can 
find this capability in client.

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

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recipient, you are hereby notified that your access is unauthorized, and any 
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prohibited. If you are not
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Re: SRM assign to submitter for On Behalf Of

[Pierson, Shawn]

The problem is that SRM was created as a user self-service portal and a lot of 
us use it differently.  Technically, it's not designed for the service desk to 
enter service requests on behalf of users.  The "On Behalf Of" functionality 
seems more geared toward administrative assistants and managers who enter 
things on behalf of their staff.  While probably everyone sets up a rule for 
their service desk group to be allowed to submit on behalf of everyone in the 
company, it seems like that is more of a kludge than an efficient way of doing 
things.

Your best option is going to require some level of customization.  As I 
mentioned another time, I have a custom AIF that exposes fields to allow the 
submitter to bypass the "On Behalf Of" functionality and populate the fields 
for the Customer directly on the form.  This saves the service desk time and 
requires less clicks than doing it the right way.

At a high level off the top of my head, I'd suggest doing the following:

1)   Go into SYS:Form Field Selection and set up the Assignment fields 
needed to set the assignee on the Incident form, where the Selection Type is 
Question Field Mapping.

2)  Add an Active Link to your Advanced Interface Form to do a Set Fields 
of the user's Default assignment group if the People record is set to Support 
Staff = "Yes", with fields matching whatever the assignee information fields 
are.

3)  You probably have to update some Filters somewhere to make sure the 
assignment information pushes all the way through.

4)  You will need to update your AOT and other items to reflect the new 
fields being mapped.

Realistically, you could treat this enhancement like the section of the SRM 
documentation that shows you how to set up SRDs to populate a custom 
application and follow that guide for the most part.  I've probably 
oversimplified in my steps above but it's been a while since I had to customize 
SRM in a similar manner.  I also believe you can only use an AIF rather than a 
standard form because of the logic to set the assignee information for support 
groups.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Tuesday, September 11, 2012 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM assign to submitter for On Behalf Of

**
Good question, Moe.

Consider that, in Incident Management processes, a service desk agent A 
receives a call from a customer - agent A creates an incident and is able to 
assign it to herself; that's all I want here.

Service desk agent B receives a call from a customer, creates a request On 
Behalf Of that customer - why can't agent B assign the request to himself? Not 
only is this not an option automatically, but I don't see a way for the agent 
to do so manually in a reasonable fashion. The best I can see is to be able to 
automatically assign to agent B's support group, which means it will, on 
average, end up assigned to a different agent.


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Mohamed Abdelaziz
Sent: Saturday, September 08, 2012 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM assign to submitter for On Behalf Of

**
I am wondering why do you need to do that? This doesn't even align with the 
tool/roles. Provided you can set the assignment of the Coordinator, that means 
you will grant everyone in your organization the Service Request Coordinator 
role. I assume that anyone can request on behalf of anyone in your environment. 
 Usually, the coordinator should be a member of the Service Desk, a member of 
the fulfillment group that the request is going to or a special group with the 
coordinator role that is specifically responsible to oversea and/or monitor the 
request from end to end ensuring its completing and integrity.

Moe

From: Pierson, Shawn 
[mailto:shawn.pier...@sug.com]
Sent: Friday, September 07, 2012 4:00 PM
Subject: Re: SRM assign to submitter for On Behalf Of

**
I haven't done that, but at least with an advanced interface form I believe 
that may be one of the (undocumented) things you can push to.  I have an AIF 
that has some fields exposed to populate 

Re: Print form from IE

[Goodall, Andrew C]

It's as designed. The print button on win32 client is just doing a
screen print is it not? Same thing can be accomplished in web browser
print.

But to actually produce something useful if you have a lot of long
character fields is to design an AR System, crystal or other analytical
report and create a custom button to launch that report for that record
from the button.

 

e.g. We did not like AR System report basic functionality, and did not
have BOXI when on 7.5 - so we designed some MS SSRS reports and created
a button to launch this reports from the record.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:10 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

 

** 

This button appears in the client but I can't find it in web client
I think it is a strange behavior.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

 

** 

Oh - ha J I assumed you were referring to ITSM.

 

You'll need to add a button to exec an AR System or Crystal Report for
the users to print L

 

Else - print screen using default browser print functionality or with
browser screen capture plugin.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:03 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

 

** 

Yes, I found it but I can't find this button on my custom form.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

 

** 

At the bottom of the form next to "resolve"

 

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed,
Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

 

** 

Dears,

 

Please I need your advice as I'm trying to print "a form" from 7.6.04
SP2 in Internet explorer but I can't find the "Print button" on the form
however I can find this capability in client.

 

Thanks,

Best Regards,

 

Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
Technology | Products & Services Delivery
Phone: +20(0)104999638 
Mail: mahmoud.mahdy-moha...@vodafone.com
 

 


*

The content of this document is classified as Vodafone Egypt S.A.E.
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the
contents of this (e-mail, document, information) and not to disclose to
any third party without the prior written consent of Vodafone Egypt
S.A.E. Recipient will be held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by
return e-mail and delete the message in its entirety, including any
attachments.

http://www.vodafone.com.eg  


*

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


The information transmitted is intended only for the person or entity to
which it is addressed and 
may contain confidential and/or privileged material. If the reader of
this message is not the intended
recipient, you are hereby notified that your access is unauthorized, and
any review, dissemination,
distribution or copying of this message including any attachments is
strictly prohibited. If you are not
the intended recipient, please contact the sender and delete the
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The recipient hereby is committed to hold in strict confidence the
contents of this (e-mail, document, information) and not to disclose to
any third party without t

CMDB

[Koyb P. Liabt]

Hi Everyone,

Have reconciliation jobs stuck in the queue and CMDB is not acting right.

What is the correct procedure to restart the CMDB running on Linux? 

Thanks,
TekkyTommy 

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Re: SRM assign to submitter for On Behalf Of

[Mahesh]

# 2, you can use SR Type Fields available on AIF.
# 3 should be SRD mappings between SR Type Fields and variables that are
again mapped to AOT target data .

Thanks
Mahesh

On Tue, Sep 11, 2012 at 10:23 AM, Pierson, Shawn wrote:

> **
>
> The problem is that SRM was created as a user self-service portal and a
> lot of us use it differently.  Technically, it’s not designed for the
> service desk to enter service requests on behalf of users.  The “On Behalf
> Of” functionality seems more geared toward administrative assistants and
> managers who enter things on behalf of their staff.  While probably
> everyone sets up a rule for their service desk group to be allowed to
> submit on behalf of everyone in the company, it seems like that is more of
> a kludge than an efficient way of doing things.
>
> ** **
>
> Your best option is going to require some level of customization.  As I
> mentioned another time, I have a custom AIF that exposes fields to allow
> the submitter to bypass the “On Behalf Of” functionality and populate the
> fields for the Customer directly on the form.  This saves the service desk
> time and requires less clicks than doing it the right way.
>
> ** **
>
> At a high level off the top of my head, I’d suggest doing the following:**
> **
>
> **1)  ** Go into SYS:Form Field Selection and set up the Assignment
> fields needed to set the assignee on the Incident form, where the Selection
> Type is Question Field Mapping.
>
> **2)  **Add an Active Link to your Advanced Interface Form to do a
> Set Fields of the user’s Default assignment group if the People record is
> set to Support Staff = “Yes”, with fields matching whatever the assignee
> information fields are.
>
> **3)  **You probably have to update some Filters somewhere to make
> sure the assignment information pushes all the way through.  
>
> **4)  **You will need to update your AOT and other items to reflect
> the new fields being mapped.
>
> ** **
>
> Realistically, you could treat this enhancement like the section of the
> SRM documentation that shows you how to set up SRDs to populate a custom
> application and follow that guide for the most part.  I’ve probably
> oversimplified in my steps above but it’s been a while since I had to
> customize SRM in a similar manner.  I also believe you can only use an AIF
> rather than a standard form because of the logic to set the assignee
> information for support groups.
>
> ** **
>
> Thanks,
>
> ** **
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly
> *Sent:* Tuesday, September 11, 2012 9:24 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SRM assign to submitter for On Behalf Of
>
> ** **
>
> ** 
>
> Good question, Moe.
>
> ** **
>
> Consider that, in Incident Management processes, a service desk agent A
> receives a call from a customer – agent A creates an incident and is able
> to assign it to herself; that’s all I want here.
>
> ** **
>
> Service desk agent B receives a call from a customer, creates a request On
> Behalf Of that customer – why can’t agent B assign the request to himself?
> Not only is this not an option automatically, but I don’t see a way for the
> agent to do so manually in a reasonable fashion. The best I can see is to
> be able to automatically assign to agent B’s support group, which means it
> will, on average, end up assigned to a different agent.
>
> ** **
>
> ** **
>
> *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS
>
> ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI
> 48106-1346 USA | 734.997.4777 
>
> kelly.lo...@proquest.com
>
> www.proquest.com 
>
> ** **
>
> *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator
>
> ** **
>
> P Please consider the environment before printing this email. 
>
> ** **
>
> *This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they are
> addressed. If you have received this email in error please notify the
> sender, and delete the message from your computer*.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] * On Behalf Of *Mohamed Abdelaziz
> *Sent:* Saturday, September 08, 2012 4:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SRM assign to submitter for On Behalf Of
>
> ** **
>
> ** 
>
> I am wondering why do you need to do that? This doesn’t even align with
> the tool/roles. Provided you can set the assignment of the Coordinator,
> that means you will grant everyone in your organization the Service Request
> Coordinator role. I assume that anyone can request on behalf of anyone in
> your environment.  Usually, the coordinator should be a member of the
> Service Desk, a member of the fulfillment group that t

Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Stroud, Natalie K]

Unlike most developers (which I am not, BTW - I'm a tester), I have a degree in 
English.  Words *matter* to me, and I think there is value in drawing attention 
to whether someone intended the words they put forth or not.   If people are 
going to say something they don't really mean, then they ought to be aware that 
unexpected consequences can occur.  I happen to be a word nerd, so around me, 
those "unexpected consequences" often involve me running a little amok with the 
comic potential I see in whatever nonsensical thing a person said.  That's mild 
as unexpected consequences go, and if the stars align properly, it even makes 
that person think twice the next time around.

Besides, how many of you developers have ever had a client give you a 
requirement, which you then implemented, only later to discover that what they 
said wasn't what they really meant?   Or else you find out that what you heard 
was totally different than what they said and you gave them something they 
didn't need?   That points to the need that developers have to understand and 
communicate effectively about requirements.  I say as it is for developers, so 
it is for recruiters.  Our recruiter here might have some people - particularly 
qualified candidates for whom English is a secondary language and who don't 
find it so easy to make the leap that LJ so effortlessly made about what was 
really meant here - decide not to step up for this position because they know 
they don't have 5+years of experience with ITSM 7.6.x, thus giving the 
recruiter exactly what he asked for - nothing - because what was asked for 
doesn't exist.  If our recruiter decides he wants to run that risk anyway, 
well, that's his right and the consequences are on him - he's now been warned!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, September 11, 2012 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** Actually, I don't mind a little lighthearted comedy on the list throughout 
the day. We all seem to work hard and if an uneducated recruiter who took the 
time to sign up for the list posts something like that, then a little humor 
aimed at them isn't so bad. Also, I've written job descriptions and worked with 
recruiters. The professionals that I've worked with do their due diligence to 
work with the client and/or hiring manager to make sure they get the job 
description and requirements correct. This is so that candidates don't think 
they are interviewing with an agency who isn't in tune with an industry they 
are recruiting for or that the company needing the services doesn't care enough 
to get a proper job description out there.
So yes, while we do call out these people in jest, there is a bit of 
seriousness to this sort of gaff as well. The recruiters and the company they 
work for should be taking this seriously.
and I'm done!
On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC 
mailto:lj.longwing@mda.mil>> wrote:
Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, 
Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**
Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.



Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.


I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.



Cheers,



Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA
nkst...@s

Re: Print form from IE

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Thanks, for your reply

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
It's as designed. The print button on win32 client is just doing a screen print 
is it not? Same thing can be accomplished in web browser print.
But to actually produce something useful if you have a lot of long character 
fields is to design an AR System, crystal or other analytical report and create 
a custom button to launch that report for that record from the button.

e.g. We did not like AR System report basic functionality, and did not have 
BOXI when on 7.5 - so we designed some MS SSRS reports and created a button to 
launch this reports from the record.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:10 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

**
This button appears in the client but I can't find it in web client I think 
it is a strange behavior.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
Oh - ha :) I assumed you were referring to ITSM.

You'll need to add a button to exec an AR System or Crystal Report for the 
users to print :(

Else - print screen using default browser print functionality or with browser 
screen capture plugin.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 10:03 AM
To: arslist@arslist.org
Subject: Re: Print form from IE

**
Yes, I found it but I can't find this button on my custom form.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 11, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print form from IE

**
At the bottom of the form next to "resolve"


[cid:image001.jpg@01CD9047.6CE61C30]
Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Tuesday, September 11, 2012 9:45 AM
To: arslist@arslist.org
Subject: Print form from IE

**
Dears,

Please I need your advice as I'm trying to print "a form" from 7.6.04 SP2 in 
Internet explorer but I can't find the "Print button" on the form however I can 
find this capability in client.

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


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Re: alerts to multiple users

[Jason Miller]

Thank you Doug.  Your note about sending to group 0 reminded me to create
user 0 in our newer environments.  Especially since every employee has a
User record now compared to just 400 IT staff in our older system.

Jason

On Tue, Sep 11, 2012 at 7:42 AM, Doug Blair  wrote:

> **
> Hi,
>
> No discussion on this topic would be complete without the warning that you
> can also send messages to group ID's, not just names, at least on older
> servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y
> in Public, which is basically every email address in the user form!
>
> How I learned this is not important. Anymore.
>
> Doug
>
>
> On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky  wrote:
>
> Hi,
>
> Yes, you use Carriage Return.
>
> It is important that no extra space is appended to the end of each
> user-name.
>
> You can specify one of these:
> - LoginName
> - GroupName
> - EmailAddress
> - * (which will send an alert to all logged in users)
>
> You can specify email addresses with comma, in which one email will be
> sent with all addresses on the To-line. If you use CR, multiple emails
> will be sent. If you use comma like that, you have to make sure not to
> cross the 254 character maximum length for the To-field...
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> I believe a Carriage Return is used when you are using user logins (! User
> login per line)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
> Sent: Tuesday, September 04, 2012 11:52 AM
> To: arslist@ARSLIST.ORG
> Subject: alerts to multiple users
>
> **
> What is the correct syntax in a notify action (alert) to send to multiple
> users?
> I've tried semi-colon, comma and space - but none work, it seems to be
> treating it as one user account?
>
> I've tried:
> User: user1, user2
> User: user1 user2
> User: user1; user2
>
> Only seems to work when I have one user listed.
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> ___
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>
>
>
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>
>
>
>
> Doug
>
> --
> Doug Blair
> d...@blairing.com
> +1 224-558-5462
>
> 200 North Arlington Heights Road
> Arlington Heights, Illinois 60004
>
>
>
> ITILv3
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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<>

Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[patrick zandi]

attached..   I am the person with the lines through/thew the words.. lol

On Tue, Sep 11, 2012 at 11:35 AM, Stroud, Natalie K wrote:

> **
>
> Unlike most developers (which I am not, BTW - I’m a tester), I have a
> degree in English.  Words **matter** to me, and I think there is value in
> drawing attention to whether someone intended the words they put forth or
> not.   If people are going to say something they don’t really mean, then
> they ought to be aware that unexpected consequences can occur.  I happen to
> be a word nerd, so around me, those “unexpected consequences” often involve
> me running a little amok with the comic potential I see in whatever
> nonsensical thing a person said.  That’s mild as unexpected consequences
> go, and if the stars align properly, it even makes that person think twice
> the next time around.
>
> ** **
>
> Besides, how many of you developers have ever had a client give you a
> requirement, which you then implemented, only later to discover that what
> they said wasn’t what they really meant?   Or else you find out that what
> you heard was totally different than what they said and you gave them
> something they didn’t need?   That points to the need that developers have
> to understand and communicate effectively about requirements.  I say as it
> is for developers, so it is for recruiters.  Our recruiter here might have
> some people – particularly qualified candidates for whom English is a
> secondary language and who don’t find it so easy to make the leap that LJ
> so effortlessly made about what was really meant here - decide not to step
> up for this position because they know they don’t have 5+years of
> experience with ITSM 7.6.x, thus giving the recruiter exactly what he asked
> for – nothing – because what was asked for doesn’t exist.  If our recruiter
> decides he wants to run that risk anyway, well, that’s his right and the
> consequences are on him – he’s now been warned!
>
> ** **
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* Tuesday, September 11, 2012 7:15 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC**
> **
>
> ** **
>
> ** Actually, I don't mind a little lighthearted comedy on the list
> throughout the day. We all seem to work hard and if an uneducated recruiter
> who took the time to sign up for the list posts something like that, then a
> little humor aimed at them isn't so bad. Also, I've written job
> descriptions and worked with recruiters. The professionals that I've worked
> with do their due diligence to work with the client and/or hiring manager
> to make sure they get the job description and requirements correct. This is
> so that candidates don't think they are interviewing with an agency who
> isn't in tune with an industry they are recruiting for or that the company
> needing the services doesn't care enough to get a proper job description
> out there.
> So yes, while we do call out these people in jest, there is a bit of
> seriousness to this sort of gaff as well. The recruiters and the company
> they work for should be taking this seriously.
> and I'm done!
>
> On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
> Come on guys, every single time someone posts to the list they say
> something like
>
> 5 years experience with 7.6.04
>
> While, if you read it at face value isn't possible, but we all know what
> they mean is that they want someone with 5+ years experience with Remedy,
> and related experience with the latest version (7.6.04)why do we as a
> list find it necessary to re-hash this, what seems like every time?  We all
> know what is meant, and we can't educate EVERY single hiring manager and
> head hunter out there...
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
> Sent: Monday, September 10, 2012 5:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC
>
> **
>
> Gee, they must want only people who worked for BMC on 7.6 prior to it
> being released and who have worked on only 7.6 implementations since that
> time .  Which means there might be oh, maybe 1 person on the
> entire planet who fits that criteria.
>
>
>
> Though I have to confess to being skeptical about whether even that would
> result in the requested 5+ years of 7.6 experience, software development
> cycles being what they are these days.
>
>
> 
>
> I think this is definitely a case of a...shall we say - confusing -
> requirement.  I find myself wanting to be very tongue-

Remedy archiving

[Anantha Jeyaprakash]

Team,

We want to archive Remedy  ITSM data. Is there a tool available (other than
OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.

Thanks,
Ananth

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Re: AR System Permission Groups

[ITSM.Support]

Hi,

 

If you do not have group already created, you can add a new Group "Incident
Creator" in the Group from.

 

You can make it as Regular/Dynamic/Computed as per your business
requirements.

 

As you want to customize Incident Management Application Permission, You
need to do following steps:

1.   Create a role to your group "Incident Creator" with Incident
Management Application

2.   Open "LIC:SYS-License Permission Map" Form in User tool

3.   Create new entry & select 

Permission Group: Incident Creator

License Required: as per your req.

Product Name: Incident Mgmt/Service Desk

Navigation Tier: Incident

4.   Save the request

5.   Open CTM:People Form and go to Update permission Group and Select
Permission Group.

 

Result: Under Incident, you will see "Incident Creator" Permission Group. 

 

HTH

--

Regards,

Dhanshree

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: Tuesday, September 11, 2012 9:37 AM
To: arslist@ARSLIST.ORG
Subject: AR System Permission Groups

 

** 

Hello World!

 

I'm trying to add an application Permission group, very similar to the
following website.

 

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-fo
undation/

 

the problem is that it assumes you have already created a group and that it
should just show up. But when I create a group, it asks for a group ID, but
I don't know what I should put in there, and I can't find any documentation
on how to create groups.

 

I need a group called "Incident Creator"

 

Any help is GREATLY appreciated.

 

 

Regards,

 

Michael Benz

Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752

For any IT Issues, please call 07 3364 2811

www.holcim.com.au  

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Remedy archiving

[David Ferguson]

Hi Ananth,

I am not 100% clear on what you mean when you mention integrate the archive
data in Remedy 7.5 so my answer may be off-base but hopefully it will help
you or someone else.

We find a lot of our customers leverage Yurbi to report, data mine, search
their archived Remedy data because Yurbi accesses the Remedy data at the
database layer,  you don't need to have the application running.   This
works great in archive situations.And there are a lot of integration
opportunities with Yurbi and Remedy 7.5/7.6.   For example,  you can
integrate reports/dashboards so that any Stakeholder can still access and
search the archive data.   You can create integrated dashboards/reports
combining archive data with LIVE data from the current system.  You can
even start to integrate data from non-Remedy systems like a phone system or
3rd party inventory, financial, etc, systems.

You can learn more about Yurbi for BMC Remedy here -
http://www.yurbi.com/solutions/bmc-itsm-remedy/

Let me know if I can be of more assistance,

David

On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash <
mrwebminis...@gmail.com> wrote:

> **
> Team,
>
> We want to archive Remedy  ITSM data. Is there a tool available (other
> than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.
>
> Thanks,
> Ananth
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 


  *David A. Ferguson
*Yurbi® - Bring Your Data to Life *
*
Work: 571-354-0515
Fax: 703-991-5935
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000

5000fish, Inc. 
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052



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Re: SRM assign to submitter for On Behalf Of

[Logan, Kelly]

Interesting ideas both, thank you Mahesh and Shawn. I'll look through those and 
post back if I find an interesting solution. :^)

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

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message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh
Sent: Tuesday, September 11, 2012 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM assign to submitter for On Behalf Of

** # 2, you can use SR Type Fields available on AIF.
# 3 should be SRD mappings between SR Type Fields and variables that are again 
mapped to AOT target data .

Thanks
Mahesh
On Tue, Sep 11, 2012 at 10:23 AM, Pierson, Shawn 
mailto:shawn.pier...@sug.com>> wrote:
**
The problem is that SRM was created as a user self-service portal and a lot of 
us use it differently.  Technically, it's not designed for the service desk to 
enter service requests on behalf of users.  The "On Behalf Of" functionality 
seems more geared toward administrative assistants and managers who enter 
things on behalf of their staff.  While probably everyone sets up a rule for 
their service desk group to be allowed to submit on behalf of everyone in the 
company, it seems like that is more of a kludge than an efficient way of doing 
things.

Your best option is going to require some level of customization.  As I 
mentioned another time, I have a custom AIF that exposes fields to allow the 
submitter to bypass the "On Behalf Of" functionality and populate the fields 
for the Customer directly on the form.  This saves the service desk time and 
requires less clicks than doing it the right way.

At a high level off the top of my head, I'd suggest doing the following:

1)   Go into SYS:Form Field Selection and set up the Assignment fields 
needed to set the assignee on the Incident form, where the Selection Type is 
Question Field Mapping.

2)  Add an Active Link to your Advanced Interface Form to do a Set Fields 
of the user's Default assignment group if the People record is set to Support 
Staff = "Yes", with fields matching whatever the assignee information fields 
are.

3)  You probably have to update some Filters somewhere to make sure the 
assignment information pushes all the way through.

4)  You will need to update your AOT and other items to reflect the new 
fields being mapped.

Realistically, you could treat this enhancement like the section of the SRM 
documentation that shows you how to set up SRDs to populate a custom 
application and follow that guide for the most part.  I've probably 
oversimplified in my steps above but it's been a while since I had to customize 
SRM in a similar manner.  I also believe you can only use an AIF rather than a 
standard form because of the logic to set the assignee information for support 
groups.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, 
Kelly
Sent: Tuesday, September 11, 2012 9:24 AM

To: arslist@ARSLIST.ORG
Subject: Re: SRM assign to submitter for On Behalf Of

**
Good question, Moe.

Consider that, in Incident Management processes, a service desk agent A 
receives a call from a customer - agent A creates an incident and is able to 
assign it to herself; that's all I want here.

Service desk agent B receives a call from a customer, creates a request On 
Behalf Of that customer - why can't agent B assign the request to himself? Not 
only is this not an option automatically, but I don't see a way for the agent 
to do so manually in a reasonable fashion. The best I can see is to be able to 
automatically assign to agent B's support group, which means it will, on 
average, end up assigned to a different agent.


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

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Re: Changing Next ID Block Size - anything to be aware of?

[Rick Cook]

Yes, Mary.  You turn on/off the capability at an AR Server level, but the
number is done form by form.  Multiple NM (Network Monitoring) systems,
like would be in place at a large corporation comprised of an assortment of
smaller acquisitions not yet all on the same platform, could feed large
numbers of alarms into Remedy as Incidents.  I've seen 30k tickets a day in
one system (90% NM-sourced), and I am sure that some run higher than that.

Gaps will occur on AR System restart, and all unused Entry IDs are lost.
In a server group, this will mean that each server has its own set for
pre-allocated IDs, and restarting all servers would cause all sets to be
lost on restart.  This can be disconcerting to users as well as those who
do reporting/metrics.  If you work in an industry that audits Remedy data,
having missing blocks of IDs may show as a red flag - something to consider.

The advice about turning off the Change History is a good one, and
indicates the better path to the solution to performance issues.  If
performance is an issue, my advice is to address it in different ways (like
that one) that don't have the negative side effects of the Entry-ID-Block.
That being said, I would have a lot less of an issue using the ID
allocation for a back-end form like Email Messages than I would for a
customer facing one with lots of metrics and reports like Incidents.

For instance, I don't know the details of your mail distribution, but you
may be able to cut it substantially by turning off some notifications,
creating Exchange aliases and sending ONE email out from AR System to that
group vs. having the notification group in Remedy that sends a separate
email to each person in the group, etc.  Email output was actually the
source of my testing, as we were doing some consolidation of ticket status
update emails to only send one email/person/day instead of one per
person/ticket/day.  The solution cut the number of outgoing emails by about
85%, if memory serves, and gave the email servers some of their resources
back.

Rick
On Tue, Sep 11, 2012 at 10:16 AM, Mary Dollus wrote:

> Rick,
>
> Thanks so much Rick!  And yes that is our issue... we send out enormous
> amounts of email, so the AR System Email Message form gets hit pretty hard
> and the system was tied up creating the New ID's and yes, caused
> performance issues...
>
> Were you able to do any testing in 7.6.04? And yes, we are considering
> this based on a recommendation from BMC
>
> Here are the results of our testing so far:
>
> ["No gaps were created under the test conditions which involved running 10
> instances of the script simultaneously.  Tricia used the  application
> on the 7.6 system, and there were only 2 fast/2 list threads.
>
> One thing observed was that when Tricia changed the next id block size
> from 25 down to 1, a gap of several IDs occurred.  The Remedy documentation
> says that a restart of ARS can result in gaps.  This appears to be caused
> because the reserved block of IDs is in memory and this is lost when
> restarting ARS, or in this case also when the AR configuration change
> occurred.  So, we can expect gaps if arserverd crashes or is restarted, but
> perhaps it is unlikely otherwise."]
>
> Sorry if this is a dumb question,,, but in your comment below, what does
> "MULTIPLE NM" mean... and are you saying it is possible to add the next ID
> increase to ONLY that form? and not a global change for all forms?
>
> "[Your comment from below] So if you have MULTIPLE NM apps feeding the
> SAME form at the SAME time with LOTS of records (thousands/day), then yes,
> you should increase the setting for THAT form to a higher number. "
>
> Thanks!!
> Mary
>
>
>
> 
>  Mary, I did some extensive research on the Next-ID-Block size setting in
> 7.5 a couple years ago.  That research involved formal performance testing
> and conversations with BMC Engineers about the results I found.
>
> The results were that it didn't help.  In fact, performance was actually
> diminished in over half of the cases.  Maybe that was due to unrelated
> traffic, but at very least I can say that there was no noticeable
> improvement with the settings at anything above 1.
>
> The word from BMC when this feature was released was that it was in
> response to multiple Network Management applications (i.e. Patrol, Netcool,
> HP, Tivoli, etc.) feeding large number of records into the same form on the
> same AR Server at the same time.  This caused contention for SQL pulls of
> the Entry ID, which was causing performance issues.
>
> The problem is that BMC, for some reason, is recommending increasing that
> number to something above 1 as a default setting, without apparent
> justification for that recommendation.  I have seen nothing that has
> changed the justification for the setting beyond the initial requirement.
>  I have seen nothing to indicate that either the function or the rationale
> have changed in 7.6x.
>
> So if you have MULTIPLE NM

caching issues mid-tier 7.6.4 SP3

[Bray, Joshua]

Has anyone on the list run in to strange corrupt cache issues with
mid-tier 7.6.4 SP3? We just upgraded from 7.5 and are having issues
since the upgrade. What we are seeing are certain fields duplicated and
in strange places. We are also getting "Caught exception" errors (there
are several different errors, but they all start with Caught exception).
We are in a load balanced environment. When a user is having an issue,
if they go to the other server, they are usually fine (but sometimes,
it's messed up, but it's a different field duplicated and in the wrong
place). Usually, if we clear the cache on the server, that will clear up
the issue, but then another user will have a different field that's
messed up.

 

I've read back through the list and seen others with similar issues, and
followed the suggestions, but they haven't fixed the issue. Here is what
I have tried so far:

 

1. Delete bak files

2. Deleted cache directories

3. Added the results list on all views (on the forms where we have seen
the issue) 

4. Increased the java heap size 

5. Turned off the persistence cache in the mid tier console 

 

I have looked at some of the hot fixes, but they don't seem to have any
fixes for our issues. Here's our full mid-tier version: 7.6.04 SP3
201201302357. We are on Windows 2008, 64GB ram. We have a ticket open
with BMC, but they just keep asking us for logs.

 

Thanks,

Josh Bray

Turner Broadcasting System, INC


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Job Opportunities: Permanent & Temporary Remedy Developer / Admin with ActioNet, Inc.

[Eric Chasteen]

Looking for candidates to fill Permanent & Temporary job opportunities as a
Remedy Developer / Admin with ActioNet, Inc.

If you or your network are interested, please E-mail me at
echast...@actionet.com.

Regards,


Eric Chasteen, PMP, ITIL V3, CSM
Remedy Practice Manager

ActioNet, Inc.
2600 Park Tower Drive, Suite 1000
Vienna, VA 22180
Phone: 512.277.0121
Fax: 512.489.2226
Email: echast...@actionet.com
Web: www.actionet.com
_
CMMI®-DEV Maturity Level 3 l ISO 9001:2008 l ITIL l 8(a) l Woman-Owned
Business
Please consider the environment before printing this email.

==

Remedy Application Developer / Admin

Citizenship Requirement: US Citizen
Clearance Required: Public Trust
Location: Onsite & Remote


Job Responsibilities:

Perform installation, configuration, feature design, development & data
loads for BMC Remedy applications.
Responsible for programming work flow, enhancements & integrations with BMC
Remedy Incident, Change, Knowledge, Service Level Management, Service
Request, Reporting, Asset Management, & BMC Atrium CMDB.
Create & maintain design specifications, architectural diagrams, & process
diagrams supporting & communicating changes to BMC Remedy applications.
Maintain knowledge of latest BMC Remedy technology.
Triage & fix defects found in BMC Remedy applications & provide 24x7
on-call support.
Maintain & adhere to source code, configuration management, release
management & software engineering best practices.
Willingness to travel (<30%).
Perform other duties as required.

Skills Required:

Perform requirements elicitation, feature design, & feature development.
Developing & configuring Applications using BMC Remedy technology.
Experience with BMC Remedy AR System 7.5+, BMC Atrium CMDB 7.5+ & BMC
Remedy IT Service Management 7.5+.
Remedy Developer Studio experience.
Knowledge of Linux, Solaris, Windows, MS SQL Server & Oracle platforms.

Skills Preferred:

Worked in a Help Desk organization or IT Application Development team
environment.
ITIL v3 or other related ITSM certifications.

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column resizing/re-ordering, persisting across login session...

[Rick]

Hi,

On 7.6.04 ITSM, does anyone know of a way that the users can re-order or 
resize columns (say IT Home or INC management console) and have those 
settings persist until the next login?


Thanks,

Rick

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Re: column resizing/re-ordering, persisting across login session...

[Goodall, Andrew C]

Does right-click on table - Preferences --> Save - not work? 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Rick
Sent: Tuesday, September 11, 2012 1:29 PM
To: arslist@arslist.org
Subject: column resizing/re-ordering, persisting across login session...

Hi,

On 7.6.04 ITSM, does anyone know of a way that the users can re-order or 
resize columns (say IT Home or INC management console) and have those 
settings persist until the next login?

Thanks,

Rick

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which it is addressed and may contain confidential and/or privileged 
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any 
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
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Re: [EXTERNAL] column resizing/re-ordering, persisting across login session...

[Stroud, Natalie K]

Rick:

Yes, but with a caveat.  Each user should be able to drag & drop columns to 
wherever they want them, then right-click an open space on a column header, 
select Preferences, then Save.

However, when you do this, there is a weird behavior you should be aware of in 
ITSM 7.6.04 SP2 and earlier.  I think it's supposed to be fixed in SP3 (or 
maybe there's a hotfix for SP3 and later, not sure).  I call the behavior 
"column scrunching" and what happens is that as the user goes back and forth 
between the Incident Console and individual tickets, the columns in the 
Incident Console become progressively more narrow.  BMC told us the fix for 
that was just not to change the default layout of the table columns.


Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick
Sent: Tuesday, September 11, 2012 12:29 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] column resizing/re-ordering, persisting across login 
session...

Hi,

On 7.6.04 ITSM, does anyone know of a way that the users can re-order or resize 
columns (say IT Home or INC management console) and have those settings persist 
until the next login?

Thanks,

Rick

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Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3

[Stroud, Natalie K]

Josh:

It's not clear to me whether the cache directories you've already deleted are 
server side (i.e. mid-tier) or user side (web browser) or both.  In our 7.6.04 
SP2 installation, we've found that if we flush only the mid-tier cache without 
also having the users clear their browser caches (and they need to FULLY clear 
their browser caches by closing ALL open browser windows, marking every 
possible option for clearing in IE - our site-standard browser, then going in 
and deleting any leftover files - I can send you the full procedure if you use 
IE at your site), then behavior similar to what you describe happens.  We've 
particularly seen behavior like this when we upgraded the ITSM application 
itself, but I would recommend doing it even for a mid-tier-only upgrade.

It's like both the server side and user side caches need to be fully refreshed 
in order for everything to work right.  And if you do this and still have 
issues, you can be confident that the problem isn't being obscured or caused by 
caching conflicts.  We've found that in going to ITSM, we've had to become very 
familiar with the web browser - how its settings affect behavior in ITSM and 
how to clear its cache properly so that you get a "clean" pull from ITSM.

Good luck!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua
Sent: Tuesday, September 11, 2012 11:47 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] caching issues mid-tier 7.6.4 SP3

**
Has anyone on the list run in to strange corrupt cache issues with mid-tier 
7.6.4 SP3? We just upgraded from 7.5 and are having issues since the upgrade. 
What we are seeing are certain fields duplicated and in strange places. We are 
also getting "Caught exception" errors (there are several different errors, but 
they all start with Caught exception). We are in a load balanced environment. 
When a user is having an issue, if they go to the other server, they are 
usually fine (but sometimes, it's messed up, but it's a different field 
duplicated and in the wrong place). Usually, if we clear the cache on the 
server, that will clear up the issue, but then another user will have a 
different field that's messed up.

I've read back through the list and seen others with similar issues, and 
followed the suggestions, but they haven't fixed the issue. Here is what I have 
tried so far:

1. Delete bak files
2. Deleted cache directories
3. Added the results list on all views (on the forms where we have seen the 
issue)
4. Increased the java heap size
5. Turned off the persistence cache in the mid tier console

I have looked at some of the hot fixes, but they don't seem to have any fixes 
for our issues. Here's our full mid-tier version: 7.6.04 SP3 201201302357. We 
are on Windows 2008, 64GB ram. We have a ticket open with BMC, but they just 
keep asking us for logs.

Thanks,
Josh Bray
Turner Broadcasting System, INC
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Job Opportunities: Configuration Management Administrator with ActioNet, Inc.

[Eric Chasteen]

Job Opportunities:  Configuration Management Administrator with ActioNet,
Inc.



Looking for candidates to fill Full-Time job opportunity as a Configuration
Management Administrator with ActioNet, Inc.



If you or your network is interested, please E-mail me at
echast...@actionet.com.



Regards,





Eric Chasteen, PMP, ITIL V3, CSM

Remedy Practice Manager



ActioNet, Inc.

2600 Park Tower Drive, Suite 1000

Vienna, VA 22180

Phone: 512.277.0121

Fax: 512.489.2226

Email: echast...@actionet.com

Web: www.actionet.com



==



Configuration Management Administrator



Citizenship Requirement: US Citizen

Clearance Required: Public Trust

Location: Onsite & Remote





Responsibilities:



Perform design, installation, configuration, testing & maintenance of BMC
Blade Logic for Clients (Marimba) and BMC Atrium Discovery & Dependency
Mapping (ADDM) applications.

Responsible for programming work flow, enhancements & integrations with BMC
Remedy Asset Management and BMC Atrium Core processes.

Perform daily operations of discovery scans across the IT enterprise for
Computer System, Software, Server, and Network Configuration Items (CIs).

Configure and provide reports of results of Discovery scans.

Configure Topology Models consisting of Services and related CIs using
Discovery applications.

Design, configure, & deploy software release packages.

Create & maintain design specifications, architectural diagrams, & process
diagrams supporting & communicating changes to applications.

Maintain knowledge of latest BMC Discovery technology.

Triage & fix defects found in applications & provide 24x7 on-call support.

Maintain & adhere to source code, configuration management, release
management & software engineering best practices.

Willingness to travel (<30%)

Perform other duties as required.





Skills Required:



Developing & configuring Applications using BMC Discovery technology.

Experience with BMC Blade Logic for Clients / Marimba v8.1 +, Atrium
Discovery & Dependency Mapping (ADDM) version 8.2 +.

Knowledge of IT datacenter infrastructure to include database, network,
server, & security systems, standards & processes.

Knowledge of Solaris, Windows, & Linux platforms.

Knowledge of Oracle & MS SQL Server databases.



Skills Preferred:



Worked in an IT Applications Development organization or IT Configuration
Management team environment.

ITIL v3, BMC Blade Logic for Client, Marimba or ADDM related certifications.

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migration of AST overlays v7604

[Julie Sellers]

Has anyone had *ANY* luck migrating AST overlays in v7604?
Did you do any modifications thru Class Manager to an attribute?

If so, *please* contact me!
Thanks, Julie

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OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Joe Martin D'Souza]

If you really want a good laugh on very generic sort of introductions that 
recruiters tend to send about jobs, here is one I got this morning.. For the 
protection of privacy of whoever posted it to me I will not copy the entire 
email, but just the significant funny first paragraph that appears to be a copy 
paste operation from an email template...

The first paragraph read as...

“We are looking for (Job Title) to support world’s leader in providing IT 
consulting and software services to the finest global organizations client. 
This is a (Duration) Months Extendable Contract Position based in (Location).
If you’re comfortable and interested request you to send me your resume in word 
format, Availability, rate, Current Location, Best contact number and time 
reach in one mail.“



The first paragraph was actually in print like that and I copied and pasted it! 
And then came the actual job description stating where and how long... Human 
error I’m sure, but it just sounded too damn funny not to share though its not 
a Friday yet!! I just read that email a minute ago... I’m sure some of you 
might have got the same email in the very same format :-)

Just as a disclaimer, I’m not attempting to offend the individual that 
originated that email.. clearly it must have been a human error, I thought it 
was funny..

Joe

From: Stroud, Natalie K 
Sent: Tuesday, September 11, 2012 11:35 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 
Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in 
English.  Words *matter* to me, and I think there is value in drawing attention 
to whether someone intended the words they put forth or not.   If people are 
going to say something they don’t really mean, then they ought to be aware that 
unexpected consequences can occur.  I happen to be a word nerd, so around me, 
those “unexpected consequences” often involve me running a little amok with the 
comic potential I see in whatever nonsensical thing a person said.  That’s mild 
as unexpected consequences go, and if the stars align properly, it even makes 
that person think twice the next time around.

 

Besides, how many of you developers have ever had a client give you a 
requirement, which you then implemented, only later to discover that what they 
said wasn’t what they really meant?   Or else you find out that what you heard 
was totally different than what they said and you gave them something they 
didn’t need?   That points to the need that developers have to understand and 
communicate effectively about requirements.  I say as it is for developers, so 
it is for recruiters.  Our recruiter here might have some people – particularly 
qualified candidates for whom English is a secondary language and who don’t 
find it so easy to make the leap that LJ so effortlessly made about what was 
really meant here - decide not to step up for this position because they know 
they don’t have 5+years of experience with ITSM 7.6.x, thus giving the 
recruiter exactly what he asked for – nothing – because what was asked for 
doesn’t exist.  If our recruiter decides he wants to run that risk anyway, 
well, that’s his right and the consequences are on him – he’s now been warned!

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, September 11, 2012 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** Actually, I don't mind a little lighthearted comedy on the list throughout 
the day. We all seem to work hard and if an uneducated recruiter who took the 
time to sign up for the list posts something like that, then a little humor 
aimed at them isn't so bad. Also, I've written job descriptions and worked with 
recruiters. The professionals that I've worked with do their due diligence to 
work with the client and/or hiring manager to make sure they get the job 
description and requirements correct. This is so that candidates don't think 
they are interviewing with an agency who isn't in tune with an industry they 
are recruiting for or that the company needing the services doesn't care enough 
to get a proper job description out there. 
So yes, while we do call out these people in jest, there is a bit of 
seriousness to this sort of gaff as well. The recruiters and the company they 
work for should be taking this seriously. 
and I'm done!

On Tue, Sep 11, 2012 at 8:37 AM, Longwing, LJ CTR MDA/IC 
 wrote:

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want som

Re: Remedy archiving

[Anantha Jeyaprakash]

Hi David,

Thanks for your info.

We want to archive data from our Incident form. Our incidents are growing
and we decide to move our old data to archive forms.

Remedy has OOB Archive feature, but that is very limited (only form level),
not application level.

Thanks,
Ananth

On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson
wrote:

> ** Hi Ananth,
>
> I am not 100% clear on what you mean when you mention integrate the
> archive data in Remedy 7.5 so my answer may be off-base but hopefully it
> will help you or someone else.
>
> We find a lot of our customers leverage Yurbi to report, data mine, search
> their archived Remedy data because Yurbi accesses the Remedy data at the
> database layer,  you don't need to have the application running.   This
> works great in archive situations.And there are a lot of integration
> opportunities with Yurbi and Remedy 7.5/7.6.   For example,  you can
> integrate reports/dashboards so that any Stakeholder can still access and
> search the archive data.   You can create integrated dashboards/reports
> combining archive data with LIVE data from the current system.  You can
> even start to integrate data from non-Remedy systems like a phone system or
> 3rd party inventory, financial, etc, systems.
>
> You can learn more about Yurbi for BMC Remedy here -
> http://www.yurbi.com/solutions/bmc-itsm-remedy/
>
> Let me know if I can be of more assistance,
>
> David
>
> On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash <
> mrwebminis...@gmail.com> wrote:
>
>> **
>> Team,
>>
>> We want to archive Remedy  ITSM data. Is there a tool available (other
>> than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.
>>
>> Thanks,
>> Ananth
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
>
>
>   *David A. Ferguson
> *Yurbi® - Bring Your Data to Life *
> *
> Work: 571-354-0515
> Fax: 703-991-5935
> Email: david.fergu...@5kfish.com
> http://www.linkedin.com/in/davferg
> http://www.twitter.com/davferg5000
>
> 5000fish, Inc. 
> 2850 W. Horizon Ridge Parkway
> Suite 200
> Henderson, NV 89052
>
> 
>
>
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Cheers,
Ananth

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Re: Remedy archiving

[David Ferguson]

Thanks Ananth for the clarification.   Yurbi has a built-in component
called Yurbi Connect,  leveraging the easy to report feature I mentioned at
the DB level the Yurbi Connect portion allows you to extract data,
 transform it (if needed), and load it into a new set of tables (ETL).   So
there still may be a fit for what you need.

You can build any set of queries you need from the DB to extract the form
data and then re-loaded it into any Oracle or SQL database you would like
to build your archive.
http://www.yurbi.com/solutions/data-integration-software/

thanks,

David

On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash <
mrwebminis...@gmail.com> wrote:

> **
> Hi David,
>
> Thanks for your info.
>
> We want to archive data from our Incident form. Our incidents are growing
> and we decide to move our old data to archive forms.
>
> Remedy has OOB Archive feature, but that is very limited (only form
> level), not application level.
>
> Thanks,
> Ananth
>
> On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson <
> david.fergu...@5kfish.com> wrote:
>
>> ** Hi Ananth,
>>
>> I am not 100% clear on what you mean when you mention integrate the
>> archive data in Remedy 7.5 so my answer may be off-base but hopefully it
>> will help you or someone else.
>>
>> We find a lot of our customers leverage Yurbi to report, data mine,
>> search their archived Remedy data because Yurbi accesses the Remedy data at
>> the database layer,  you don't need to have the application running.   This
>> works great in archive situations.And there are a lot of integration
>> opportunities with Yurbi and Remedy 7.5/7.6.   For example,  you can
>> integrate reports/dashboards so that any Stakeholder can still access and
>> search the archive data.   You can create integrated dashboards/reports
>> combining archive data with LIVE data from the current system.  You can
>> even start to integrate data from non-Remedy systems like a phone system or
>> 3rd party inventory, financial, etc, systems.
>>
>> You can learn more about Yurbi for BMC Remedy here -
>> http://www.yurbi.com/solutions/bmc-itsm-remedy/
>>
>> Let me know if I can be of more assistance,
>>
>> David
>>
>> On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash <
>> mrwebminis...@gmail.com> wrote:
>>
>>> **
>>> Team,
>>>
>>> We want to archive Remedy  ITSM data. Is there a tool available (other
>>> than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.
>>>
>>> Thanks,
>>> Ananth
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>>
>> --
>>
>>
>>   *David A. Ferguson
>> *Yurbi® - Bring Your Data to Life *
>> *
>> Work: 571-354-0515
>> Fax: 703-991-5935
>> Email: david.fergu...@5kfish.com
>> http://www.linkedin.com/in/davferg
>> http://www.twitter.com/davferg5000
>>
>> 5000fish, Inc. 
>> 2850 W. Horizon Ridge Parkway
>> Suite 200
>> Henderson, NV 89052
>>
>> 
>>
>>
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Cheers,
>
> Ananth
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 


  *David A. Ferguson
*Yurbi® - Bring Your Data to Life *
*
Work: 571-354-0515
Fax: 703-991-5935
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000

5000fish, Inc. 
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052



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Re: AR System Permission Groups

[Benz, Michael]

Thank you all

I ended up creating the group (and manually assigning a Group ID) it didn't 
show up straight away, but I left it overnight, came in this morning and it 
showed up!

Thank you.

Regards,

Michael Benz
Service Desk Analyst


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support
Sent: Wednesday, 12 September 2012 3:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Permission Groups

**
Hi,

If you do not have group already created, you can add a new Group "Incident 
Creator" in the Group from.

You can make it as Regular/Dynamic/Computed as per your business requirements.

As you want to customize Incident Management Application Permission, You need 
to do following steps:

1.   Create a role to your group "Incident Creator" with Incident 
Management Application

2.   Open "LIC:SYS-License Permission Map" Form in User tool

3.   Create new entry & select

Permission Group: Incident Creator

License Required: as per your req.

Product Name: Incident Mgmt/Service Desk

Navigation Tier: Incident

4.   Save the request

5.   Open CTM:People Form and go to Update permission Group and Select 
Permission Group.

Result: Under Incident, you will see "Incident Creator" Permission Group.

HTH
--
Regards,
Dhanshree

Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com  || Web Site: 
www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Benz, Michael
Sent: Tuesday, September 11, 2012 9:37 AM
To: arslist@ARSLIST.ORG
Subject: AR System Permission Groups

**
Hello World!

I'm trying to add an application Permission group, very similar to the 
following website.

http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/

the problem is that it assumes you have already created a group and that it 
should just show up. But when I create a group, it asks for a group ID, but I 
don't know what I should put in there, and I can't find any documentation on 
how to create groups.

I need a group called "Incident Creator"

Any help is GREATLY appreciated.


Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811
www.holcim.com.au

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Re: Remedy archiving

[Longwing, LJ CTR MDA/IC]

And if you wanted to stay with tools you may already have (if you have ITSM 
7.6.04 and AI), you could utilize Pentaho (http://kettle.pentaho.com/) and 
transform in that manner.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson
Sent: Tuesday, September 11, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy archiving

** Thanks Ananth for the clarification.   Yurbi has a built-in component called 
Yurbi Connect,  leveraging the easy to report feature I mentioned at the DB 
level the Yurbi Connect portion allows you to extract data,  transform it (if 
needed), and load it into a new set of tables (ETL).   So there still may be a 
fit for what you need.  

You can build any set of queries you need from the DB to extract the form data 
and then re-loaded it into any Oracle or SQL database you would like to build 
your archive.  http://www.yurbi.com/solutions/data-integration-software/

thanks,

David


On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash  
wrote:


** 
Hi David,
 
Thanks for your info. 
 
We want to archive data from our Incident form. Our incidents are 
growing and we decide to move our old data to archive forms.
 
Remedy has OOB Archive feature, but that is very limited (only form 
level), not application level.
 
Thanks,
Ananth


On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson 
 wrote:


** Hi Ananth,

I am not 100% clear on what you mean when you mention integrate 
the archive data in Remedy 7.5 so my answer may be off-base but hopefully it 
will help you or someone else.

We find a lot of our customers leverage Yurbi to report, data 
mine, search their archived Remedy data because Yurbi accesses the Remedy data 
at the database layer,  you don't need to have the application running.   This 
works great in archive situations.And there are a lot of integration 
opportunities with Yurbi and Remedy 7.5/7.6.   For example,  you can integrate 
reports/dashboards so that any Stakeholder can still access and search the 
archive data.   You can create integrated dashboards/reports combining archive 
data with LIVE data from the current system.  You can even start to integrate 
data from non-Remedy systems like a phone system or 3rd party inventory, 
financial, etc, systems.

You can learn more about Yurbi for BMC Remedy here - 
http://www.yurbi.com/solutions/bmc-itsm-remedy/

Let me know if I can be of more assistance,

David

On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash 
 wrote:


** 
Team,
 
We want to archive Remedy  ITSM data. Is there a tool 
available (other than OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.
 
Thanks,
Ananth
 
_attend WWRUG12 www.wwrug.com ARSlist: "Where the 
Answers Are"_ 




-- 



 

David A. Ferguson
Yurbi(r) - Bring Your Data to Life  

Work: 571-354-0515
Fax: 703-991-5935
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000   
 

5000fish, Inc.  
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052  

 






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-- 
Cheers,

Ananth
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 




-- 



 

David A. Ferguson
Yurbi(r) - Bring Your Data to Life  

Work: 571-354-0515
Fax: 703-991-5935
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000   
 

5000fish, Inc.  
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052  

 

 

 


 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Stroud, Natalie K]

Oh, to reliably remember the advice “brain in gear before mouse in motion”!   
And I think it’s healthy when we can laugh at these things, more so when it’s 
our own mistakes and snafus we can laugh at.  It is good to be committed to 
excellence, but better to know when to turn that off and just be human.  No 
doubt each of us could tell a story about some dumb thing we overlooked 
somewhere that had a funny unintended consequence…

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**
If you really want a good laugh on very generic sort of introductions that 
recruiters tend to send about jobs, here is one I got this morning.. For the 
protection of privacy of whoever posted it to me I will not copy the entire 
email, but just the significant funny first paragraph that appears to be a copy 
paste operation from an email template...

The first paragraph read as...

“We are looking for (Job Title) to support world’s leader in providing IT 
consulting and software services to the finest global organizations client. 
This is a (Duration) Months Extendable Contract Position based in (Location).

If you’re comfortable and interested request you to send me your resume in word 
format, Availability, rate, Current Location, Best contact number and time 
reach in one mail.“


The first paragraph was actually in print like that and I copied and pasted it! 
And then came the actual job description stating where and how long... Human 
error I’m sure, but it just sounded too damn funny not to share though its not 
a Friday yet!! I just read that email a minute ago... I’m sure some of you 
might have got the same email in the very same format :-)

Just as a disclaimer, I’m not attempting to offend the individual that 
originated that email.. clearly it must have been a human error, I thought it 
was funny..

Joe

From: Stroud, Natalie K
Sent: Tuesday, September 11, 2012 11:35 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**
Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in 
English.  Words *matter* to me, and I think there is value in drawing attention 
to whether someone intended the words they put forth or not.   If people are 
going to say something they don’t really mean, then they ought to be aware that 
unexpected consequences can occur.  I happen to be a word nerd, so around me, 
those “unexpected consequences” often involve me running a little amok with the 
comic potential I see in whatever nonsensical thing a person said.  That’s mild 
as unexpected consequences go, and if the stars align properly, it even makes 
that person think twice the next time around.

Besides, how many of you developers have ever had a client give you a 
requirement, which you then implemented, only later to discover that what they 
said wasn’t what they really meant?   Or else you find out that what you heard 
was totally different than what they said and you gave them something they 
didn’t need?   That points to the need that developers have to understand and 
communicate effectively about requirements.  I say as it is for developers, so 
it is for recruiters.  Our recruiter here might have some people – particularly 
qualified candidates for whom English is a secondary language and who don’t 
find it so easy to make the leap that LJ so effortlessly made about what was 
really meant here - decide not to step up for this position because they know 
they don’t have 5+years of experience with ITSM 7.6.x, thus giving the 
recruiter exactly what he asked for – nothing – because what was asked for 
doesn’t exist.  If our recruiter decides he wants to run that risk anyway, 
well, that’s his right and the consequences are on him – he’s now been warned!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tauf Chowdhury
Sent: Tuesday, September 11, 2012 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** Actually, I don't mind a little lighthearted comedy on the list throughout 
the day. We all seem to work hard and if an uneducated recruiter who took the 
time to sign up for the list posts something like that, then a little humor 
aimed at th

Atrium SSO Issue

[Gangji R]

Hello Listers,

I am attempting to get Atrium SSO going and have run into an obstacle at this 
point.  Here is where I am at:

I have installed and configured SSO successfully - this include teh 
authentication and AR datastore config on SSO.  I have also configured the MT 
properly and managed to deploy the SSO webagent successfully.  

When I am attempting to access the AR via the browser, the SSO login page shows 
up.  However, when I enter the user AR user name and password and click 
"Login", I can see that an attempt is made to redirect me to the MT url but the 
browser seems to be literally hanging.  I may be missing something obvious here 
considering that there were numerous steps that left me exhausted at the end 
and I may have missed something.  Has anyone else come across this issue?  The 
MT log shows nothing of significance.

My environment is:

ARS: 
OS: Windows Server 2008
DB: MS SQL 2008

MT OS: Windows Server 2008

SSO server OS: Windows Server 2008

Any help would be appreciated!

Thanks,
Rahim

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Data Import Processing.

[Reiser, John J]

Hello Listers,
 ARS 7.6.03 Build 001
MS SQL 2005
Windows Server 2003 VM

I'm working with a group that needs constant data imports to an asset form in 
ARSystem.
To handle this we built a "Pre-Import" form.
Everything gets imported to the Pre-Import form which has filters firing on 
merge to see if the asset exists in the ARSystem form. If it exists certain 
data is copied to the Pre-import form and used to determine if the asset record 
should be updated. If it doesn't exist we just push the Pre-import record 
through as a new asset.

Now others want to use this process and they have many more fields to import 
but not all of the fields will have data every time.

My dilemma is this, when a record is loaded to the Pre-import form AND it 
exists in the asset form, blank fields in the import form clear out the asset 
field when merged. 
The only way I can think to overcome this is to have a filter per field to 
check for $NULL$ and then don't do a filter PUSH on merge for that field.
I'm working on multiple projects at once right now and I just can't wrap my 
head around this one.
I don't want to create 40+ filters for this task.

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

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Re: Data Import Processing.

[Grooms, Frederick W]

Sounds like a good use for an SQL set fields to me

Use the Set fields to fill in the missing data fields into your Pre-Import form 
  
   SELECT  Nz('$Field1$', Field1), Nz('$Field2$', Field2), Nz('$Field3$', 
Field3) from SQL_FORM_VIEW WHERE x=y

Nz is the MS-SQL function for Non-Null so if the new data has a value it will 
be kept otherwise the original value will be pulled in.

Then just a regular single push will work as all fields have data.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Tuesday, September 11, 2012 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Data Import Processing.

Hello Listers,
 ARS 7.6.03 Build 001
MS SQL 2005
Windows Server 2003 VM

I'm working with a group that needs constant data imports to an asset form in 
ARSystem.
To handle this we built a "Pre-Import" form.
Everything gets imported to the Pre-Import form which has filters firing on 
merge to see if the asset exists in the ARSystem form. If it exists certain 
data is copied to the Pre-import form and used to determine if the asset record 
should be updated. If it doesn't exist we just push the Pre-import record 
through as a new asset.

Now others want to use this process and they have many more fields to import 
but not all of the fields will have data every time.

My dilemma is this, when a record is loaded to the Pre-import form AND it 
exists in the asset form, blank fields in the import form clear out the asset 
field when merged. 
The only way I can think to overcome this is to have a filter per field to 
check for $NULL$ and then don't do a filter PUSH on merge for that field.
I'm working on multiple projects at once right now and I just can't wrap my 
head around this one.
I don't want to create 40+ filters for this task.

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

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OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[Joe Martin D'Souza]

Yea I bet we could write a novel and make a movie based on some of those 
experiences of ours that might be a best seller in the geek world! I’ve had 
quite a few of those myself! Fortunately they happen far in between these days 
with age and experience.. :-)

Joe

From: Stroud, Natalie K 
Sent: Tuesday, September 11, 2012 4:02 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

** 
Oh, to reliably remember the advice “brain in gear before mouse in motion”!   
And I think it’s healthy when we can laugh at these things, more so when it’s 
our own mistakes and snafus we can laugh at.  It is good to be committed to 
excellence, but better to know when to turn that off and just be human.  No 
doubt each of us could tell a story about some dumb thing we overlooked 
somewhere that had a funny unintended consequence…

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: OT: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

If you really want a good laugh on very generic sort of introductions that 
recruiters tend to send about jobs, here is one I got this morning.. For the 
protection of privacy of whoever posted it to me I will not copy the entire 
email, but just the significant funny first paragraph that appears to be a copy 
paste operation from an email template...

 

The first paragraph read as...

 

“We are looking for (Job Title) to support world’s leader in providing IT 
consulting and software services to the finest global organizations client. 
This is a (Duration) Months Extendable Contract Position based in (Location).

If you’re comfortable and interested request you to send me your resume in word 
format, Availability, rate, Current Location, Best contact number and time 
reach in one mail.“

 

The first paragraph was actually in print like that and I copied and pasted it! 
And then came the actual job description stating where and how long... Human 
error I’m sure, but it just sounded too damn funny not to share though its not 
a Friday yet!! I just read that email a minute ago... I’m sure some of you 
might have got the same email in the very same format :-)

 

Just as a disclaimer, I’m not attempting to offend the individual that 
originated that email.. clearly it must have been a human error, I thought it 
was funny..

 

Joe

 

From: Stroud, Natalie K 

Sent: Tuesday, September 11, 2012 11:35 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

 

** 

Unlike most developers (which I am not, BTW - I’m a tester), I have a degree in 
English.  Words *matter* to me, and I think there is value in drawing attention 
to whether someone intended the words they put forth or not.   If people are 
going to say something they don’t really mean, then they ought to be aware that 
unexpected consequences can occur.  I happen to be a word nerd, so around me, 
those “unexpected consequences” often involve me running a little amok with the 
comic potential I see in whatever nonsensical thing a person said.  That’s mild 
as unexpected consequences go, and if the stars align properly, it even makes 
that person think twice the next time around.

 

Besides, how many of you developers have ever had a client give you a 
requirement, which you then implemented, only later to discover that what they 
said wasn’t what they really meant?   Or else you find out that what you heard 
was totally different than what they said and you gave them something they 
didn’t need?   That points to the need that developers have to understand and 
communicate effectively about requirements.  I say as it is for developers, so 
it is for recruiters.  Our recruiter here might have some people – particularly 
qualified candidates for whom English is a secondary language and who don’t 
find it so easy to make the leap that LJ so effortlessly made about what was 
really meant here - decide not to step up for this position because they know 
they don’t have 5+years of experience with ITSM 7.6.x, thus giving the 
recruiter exactly what he asked for – nothing – because what was asked for 
doesn’t exist.  If our recruiter decides he wants to run that risk anyway, 
well, that’s his right and the consequences are on him – he’s now been warned!

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, Sep

Sacramento Implementation Services?

[Craig Benson]

Forgive me if this email is in appropriate for this audience. We are
planning a move from ARS 4.52 running Helpdesk 4.03 (OK, I hear the
laughter) We are currently under maintenance with BMC, and can upgrade
to the current software releases. Our challenge is getting it done. I'm
looking for consultant services to get the current software installed, and
appropriately configured. We would not migrate our existing 4.03 data. If
your organization is interested please let me know.



Thanks,

-- 

Craig Benson

Director of Operations and Support

Raley's

ph. 916.376.6715

--

**


** 

Warning:  this e-mail may contain information proprietary to Raley's
and is intended only for the use of the intended recipient(s).  
If the read of this message is not an intended recipient,
you are hereby notified that you have received this message in
error and that any review, dissemination, distribution, or copying
of this message is strictly prohibited.  If you have received this message
in error, please notify the sender immediately.

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Re: alerts to multiple users

[Schon, Stuart]

Happened to us a couple of years ago and we had to code the app to
prevent any number being used in the destination after an incident sent
many many emails to staff and customers - lots of noise about spam and
legal repercussions.

 

Stuart Schon
Service Desk Systems - Manager

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Wednesday, 12 September 2012 12:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: alerts to multiple users

 

** 

Hi,

 

No discussion on this topic would be complete without the warning that
you can also send messages to group ID's, not just names, at least on
older servers. Sending to group zero, even accidentally, emails
e-v-e-r-b-o-d-y in Public, which is basically every email address in the
user form!

 

How I learned this is not important. Anymore.

Doug

On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky  wrote:





Hi,

Yes, you use Carriage Return.

It is important that no extra space is appended to the end of each
user-name.

You can specify one of these:
- LoginName
- GroupName
- EmailAddress
- * (which will send an alert to all logged in users)

You can specify email addresses with comma, in which one email will be
sent with all addresses on the To-line. If you use CR, multiple emails
will be sent. If you use comma like that, you have to make sure not to
cross the 254 character maximum length for the To-field...

   Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at 
http://rrr.se.




I believe a Carriage Return is used when you are using user logins (!
User
login per line)

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, September 04, 2012 11:52 AM
To: arslist@ARSLIST.ORG
Subject: alerts to multiple users

**
What is the correct syntax in a notify action (alert) to send to
multiple
users?
I've tried semi-colon, comma and space - but none work, it seems to be
treating it as one user account?

I've tried:
User: user1, user2
User: user1 user2
User: user1; user2

Only seems to work when I have one user listed.

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


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Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004


 
ITILv3

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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<>

Re: Atrium SSO Issue

[Mike Ziniti]

Check your Tomcat (or web server) logs for more info on what's going on.
Typically it's because the cert from your SSO server is not in the java
keystore on your mid-tier or vice versa so double check that.



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Re: Remedy archiving

[ravi rai]

LJ,
During my training I worked on Pentaho Spoon tool . Did Spoon got transformed 
to Kettle or they are different tool. :)
 
regards
ravi 
 

> Date: Tue, 11 Sep 2012 14:14:28 -0600
> From: lj.longwing@mda.mil
> Subject: Re: Remedy archiving
> To: arslist@ARSLIST.ORG
> 
> And if you wanted to stay with tools you may already have (if you have ITSM 
> 7.6.04 and AI), you could utilize Pentaho (http://kettle.pentaho.com/) and 
> transform in that manner.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson
> Sent: Tuesday, September 11, 2012 2:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy archiving
> 
> ** Thanks Ananth for the clarification. Yurbi has a built-in component called 
> Yurbi Connect, leveraging the easy to report feature I mentioned at the DB 
> level the Yurbi Connect portion allows you to extract data, transform it (if 
> needed), and load it into a new set of tables (ETL). So there still may be a 
> fit for what you need. 
> 
> You can build any set of queries you need from the DB to extract the form 
> data and then re-loaded it into any Oracle or SQL database you would like to 
> build your archive. http://www.yurbi.com/solutions/data-integration-software/
> 
> thanks,
> 
> David
> 
> 
> On Tue, Sep 11, 2012 at 4:00 PM, Anantha Jeyaprakash 
>  wrote:
> 
> 
> ** 
> Hi David,
> 
> Thanks for your info. 
> 
> We want to archive data from our Incident form. Our incidents are growing and 
> we decide to move our old data to archive forms.
> 
> Remedy has OOB Archive feature, but that is very limited (only form level), 
> not application level.
> 
> Thanks,
> Ananth
> 
> 
> On Tue, Sep 11, 2012 at 12:16 PM, David Ferguson  
> wrote:
> 
> 
> ** Hi Ananth,
> 
> I am not 100% clear on what you mean when you mention integrate the archive 
> data in Remedy 7.5 so my answer may be off-base but hopefully it will help 
> you or someone else.
> 
> We find a lot of our customers leverage Yurbi to report, data mine, search 
> their archived Remedy data because Yurbi accesses the Remedy data at the 
> database layer, you don't need to have the application running. This works 
> great in archive situations. And there are a lot of integration opportunities 
> with Yurbi and Remedy 7.5/7.6. For example, you can integrate 
> reports/dashboards so that any Stakeholder can still access and search the 
> archive data. You can create integrated dashboards/reports combining archive 
> data with LIVE data from the current system. You can even start to integrate 
> data from non-Remedy systems like a phone system or 3rd party inventory, 
> financial, etc, systems.
> 
> You can learn more about Yurbi for BMC Remedy here - 
> http://www.yurbi.com/solutions/bmc-itsm-remedy/
> 
> Let me know if I can be of more assistance,
> 
> David
> 
> On Tue, Sep 11, 2012 at 1:06 PM, Anantha Jeyaprakash 
>  wrote:
> 
> 
> ** 
> Team,
> 
> We want to archive Remedy ITSM data. Is there a tool available (other than 
> OOB Archive) to integrate in Remedy 7.5/ ITSM 7.6.
> 
> Thanks,
> Ananth
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> 
> 
> 
> 
> -- 
> 
> 
> 
> 
> 
> David A. Ferguson
> Yurbi(r) - Bring Your Data to Life  
> 
> Work: 571-354-0515
> Fax: 703-991-5935
> Email: david.fergu...@5kfish.com
> http://www.linkedin.com/in/davferg
> http://www.twitter.com/davferg5000 
> 
> 
> 5000fish, Inc.  
> 2850 W. Horizon Ridge Parkway
> Suite 200
> Henderson, NV 89052 
> 
>  
> 
> 
> 
> 
> 
> 
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> 
> -- 
> Cheers,
> 
> Ananth
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
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> -- 
> 
> 
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> 
> 
> David A. Ferguson
> Yurbi(r) - Bring Your Data to Life  
> 
> Work: 571-354-0515
> Fax: 703-991-5935
> Email: david.fergu...@5kfish.com
> http://www.linkedin.com/in/davferg
> http://www.twitter.com/davferg5000 
> 
> 
> 5000fish, Inc.  
> 2850 W. Horizon Ridge Parkway
> Suite 200
> Henderson, NV 89052 
> 
>  
> 
> 
>  
> 
> 
> 
>  
> 
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OT - RE - Sacramento Implementation Services?

[Sanford, Claire]

Oh how I loved my 4.5.2 system!  So well behaved!  No laughter here!!  Envy!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Benson
Sent: Tuesday, September 11, 2012 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Sacramento Implementation Services?

** Forgive me if this email is in appropriate for this audience. We are 
planning a move from ARS 4.52 running Helpdesk 4.03 (OK, I hear the 
laughter) We are currently under maintenance with BMC, and can upgrade to 
the current software releases. Our challenge is getting it done. I'm looking 
for consultant services to get the current software installed, and 
appropriately configured. We would not migrate our existing 4.03 data. If your 
organization is interested please let me know.



Thanks,

--

Craig Benson

Director of Operations and Support

Raley's

ph. 916.376.6715

--




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Re: column resizing/re-ordering, persisting across login session...

[Rick]

that's it-thanks!

On 9/11/2012 11:32 AM, Goodall, Andrew C wrote:

Does right-click on table - Preferences --> Save - not work?

Regards,
  
Andrew C. Goodall

Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Rick
Sent: Tuesday, September 11, 2012 1:29 PM
To: arslist@arslist.org
Subject: column resizing/re-ordering, persisting across login session...

Hi,

On 7.6.04 ITSM, does anyone know of a way that the users can re-order or
resize columns (say IT Home or INC management console) and have those
settings persist until the next login?

Thanks,

Rick

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OT - RE - Sacramento Implementation Services?

[John Baker]

I started life with AR System 5.2. I could run it in a VMWare and it
would start quickly without soaking gigs of RAM and causing 100% CPU
spikes. 

I even learnt to use the admin tool, before I decided to write a
scripting interface (Javascript to/from workflow) to pass the time in
the RAC education class.

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