AUTO: Terence Kwok Kuen Yee is out of the office (returning 24/10/2012)
I am out of the office until 24/10/2012. For urgent issue, you may contcat Kowin Tang at 2608 6315 or by email at ktan...@asl.com.hk. Note: This is an automated response to your message Re: ITSM 8 Unpatched Version Install sent on 10/22/2012 12:58:10 PM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error 9130 - Cannot find dispatch method for {Orchestrator}executeProcess
Hello arslist Members,
In our production Environment whenever a Set Fields Filter which calls BMC
Atrium Orchestrator is triggered we got the error 'Error encountered while
executing a Web Service : Cannot find dispatch method for
{Orchestrator}executeProcess (ARERR 9130)' and we also see the same in the
client or server side filter logs and also in the arjavaplugin.log please see
below. We have the suspicion that there is a problem from Remedy connecting to
AO because of this info in the error Cannot find dispatch method for
{Orchestrator}executeProcess. We are not able to find a solution even not in
the Knowledge Base from BMC or the Communities and even not in the arslist.
This is causing huge problems in our production environment because our
interfaces are not working properly and 4 of them are effected from this.
ITSM Version: 7.06.03 Patch 002
AO Infos:
Product Version Development Studio Version 7.6.01.04
Java1.6.0_18-b07
Virtual Machine Java HotSpot(TM) Client VM
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICECannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICECannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Fehler beim Ausführen eines Web-Dienstes; Cannot find dispatch
method for {Orchestrator}executeProcess
at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:111)
at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:104)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
Thanks in advance,
Betül
___
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WWRUG BMC Sale Rumors
Dan I know you're disappointed we didn't attend WWRUG and we've already received some great feedback on the SSO Plugin functionality, so thanks for reminding everyone. Indeed, one of the RUG volunteers was particularly complimentary about our special presentation :) But believe it or not, going to RUG is optional. Certainly, if I've got a choice between spending a spare day with my young son or going to a breakfast meeting and listening to warm words about a support service, you'll forgive me if I choose humpty-dumpty and a pile of Lego. I hear there was a great attendance at the Kinetic Enthusiasts Group this year. Are you going next year? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error 9130 - Cannot find dispatch method for {Orchestrator}executeProcess
Hi,
you need to check a couple of things here:
1. Can you access the ORCA Web Service page from the ARS Server attempting to
run the Filter?
2. Check the configuration in the ARS Orchestration forms. Make sure it
matches what you see in step 1 for ports and end address for server name. Also
check the Grid name, if this has changed or been updated and you are
referencing this in workflow, it will throw an error.
Head on over to the BMC Discussion boards, there is a great support forum for
Orchestrator.
Cheers.
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bet ül Kaan Kuyumcu
Sent: 22 October 2012 10:22
To: arslist@ARSLIST.ORG
Subject: Error 9130 - Cannot find dispatch method for
{Orchestrator}executeProcess
Hello arslist Members,
In our production Environment whenever a Set Fields Filter which calls BMC
Atrium Orchestrator is triggered we got the error 'Error encountered while
executing a Web Service : Cannot find dispatch method for
{Orchestrator}executeProcess (ARERR 9130)' and we also see the same in the
client or server side filter logs and also in the arjavaplugin.log please see
below. We have the suspicion that there is a problem from Remedy connecting to
AO because of this info in the error Cannot find dispatch method for
{Orchestrator}executeProcess. We are not able to find a solution even not in
the Knowledge Base from BMC or the Communities and even not in the arslist.
This is causing huge problems in our production environment because our
interfaces are not working properly and 4 of them are effected from this.
ITSM Version: 7.06.03 Patch 002
AO Infos:
Product Version Development Studio Version 7.6.01.04
Java1.6.0_18-b07
Virtual Machine Java HotSpot(TM) Client VM
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICECannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICECannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Fehler beim Ausführen eines Web-Dienstes; Cannot find dispatch
method for {Orchestrator}executeProcess
at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:111)
at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:104)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
Thanks in advance,
Betül
___
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___
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Re: WWRUG BMC Sale Rumors
Great response Dan!!! - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Monday, October 22, 2012 1:02:13 AM Subject: Re: WWRUG BMC Sale Rumors As usual John, you like being a rabble rouser. 1st: You post a WWRUG special when you aren't even a vendor there, and didn't attend 2nd: Suggesting HP is a better product then half taking it back but basically saying no one else but you understands SSO Now it appears you are trying to say that a healthy discussion about support is a rant comparable to HP support problems, and it sounds like you would rather not be in the Remedy space, so why are you even here? 3rd: Yes BMC did listen, they sent Jay Shankar and 6 others from the support team were at Evening at Engineering and were in a morning breakfast meeting, and if you had bothered to show up like other vendors you would have known. More after I get some sleep, just got back after a rather busy and very informative week. Apologies are useless: Deeds not Words. I'm sure you have heard of that one. Lets see how V8 goes, one company that I know of as of Tuesday had already gone production. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: October 20, 2012 5:09 PM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] WWRUG12 Doug Mueller and Kia Benhia Keynote
And for the Mac folk… Safari 6.0.1 on Mac OS X 10.8.2 (Mountain Lion) : 378 And for giggles, Acid3: 100/100 Back on topic: it was a great keynote. Tony On Oct 18, 2012, at 11:45 AM, Axton axton.gr...@gmail.com wrote: ** Chrome 22.0.1229.94 m on WinXP: 437 FireFox 14.0.1 on WinXP: 330 IE 7.0.5730.13 on WinXP: 27 Too funny. Axton Grams On Thu, Oct 18, 2012 at 10:43 AM, Stroud, Natalie K nkst...@sandia.gov wrote: IE8 on Win7: 42 Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, October 18, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Both on Win7: IE9 = 138 Chrome=434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 18, 2012 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Check http://html5test.com/ My tests ... Opera = 374 Firefox = 346 IE7 = 27 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, October 18, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. -- Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, October 18, 2012 2:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, October 17, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 Doug Mueller and Kia Benhia Keynote Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList:
bmc atrium orchestrator
Dears, I need your help to know if I can integrate bmc atrium orchestrator with ARS modules as I saw a demo and it is a very fantastic tool. Is it require any payments for license, however I bought a license for CMDB..?? and with which ARS version I can use this tool.??. Please advice, Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
It was Anders' idea:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 18, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: bmc atrium orchestrator
Hi, yes you can use Atrium Orchestrator to integration to ARS and ITSM Modules. The current version supports the latest ARS and ITSM release (Version 8.0.00) and is backwards compatible through the supported ARS versions. For previous versions before version 7 you will need to contact BMC support. It is a separate product, therefore you will need to contact your BMC Sales representative for pricing information. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 22 October 2012 14:32 To: arslist@ARSLIST.ORG Subject: bmc atrium orchestrator ** Dears, I need your help to know if I can integrate bmc atrium orchestrator with ARS modules as I saw a demo and it is a very fantastic tool. Is it require any payments for license, however I bought a license for CMDB..?? and with which ARS version I can use this tool.??. Please advice, Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com mailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: bmc atrium orchestrator
The chapter on integrating Atrium Orchestrator with AR System can also be found here: https://docs.bmc.com/docs/display/public/ars8000/BMC+Atrium+Orchestrator+integration -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, October 22, 2012 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: bmc atrium orchestrator ** Hi, yes you can use Atrium Orchestrator to integration to ARS and ITSM Modules. The current version supports the latest ARS and ITSM release (Version 8.0.00) and is backwards compatible through the supported ARS versions. For previous versions before version 7 you will need to contact BMC support. It is a separate product, therefore you will need to contact your BMC Sales representative for pricing information. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 22 October 2012 14:32 To: arslist@ARSLIST.ORG Subject: bmc atrium orchestrator ** Dears, I need your help to know if I can integrate bmc atrium orchestrator with ARS modules as I saw a demo and it is a very fantastic tool. Is it require any payments for license, however I bought a license for CMDB..?? and with which ARS version I can use this tool.??. Please advice, Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
John I don' t see the relevance of me attending KEG to you attending KEG or WWRUG? The primary issue with your WWRUG special is copyright and branding infringement. Vendors pay money to be associated with the conference, and attendance is of course optional, some vendors come every other year. When they aren't there they don't do WWRUG specials, however saying I am having a special for ARSlist members is fine. Given that is at least 80% of the Remedy world, not a big restriction on who gets it. Whilst I was advised to shut your account and remind you of certain legal things, I was too busy last week, And anyone who has been on the list for a few years can tell you, oh right that includes you, I don't pursue legal issues, once a year someone says they will sue me for something on the list. So Stay Calm, Carry On. Dan Chairman, WWRUG Disclaimer: these, as always, are my opinions and not those of Unisys or me as a Unisys employee -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: October 22, 2012 5:50 AM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors Dan I know you're disappointed we didn't attend WWRUG and we've already received some great feedback on the SSO Plugin functionality, so thanks for reminding everyone. Indeed, one of the RUG volunteers was particularly complimentary about our special presentation :) But believe it or not, going to RUG is optional. Certainly, if I've got a choice between spending a spare day with my young son or going to a breakfast meeting and listening to warm words about a support service, you'll forgive me if I choose humpty-dumpty and a pile of Lego. I hear there was a great attendance at the Kinetic Enthusiasts Group this year. Are you going next year? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Hiding entry point in Home Page (7.6.04)
Hi all! Our customer wants to hide Infrastructure Change application in his ITSM 7.6.04. I've tried to delete entry points in Incident form (HPD:Help Desk) and Incident management console, but in the Home page, the entries are unmodified. I think deleting entry points keeps the forms hidden in Home Page, but I don't know what's the way. Could someone help me please?. Thank you very much! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Remedy Developer in Washington DC
Contact ka...@klslconsulting.com for details. Remedy Developer (307151) Contract with Government of the District of Columbia 1100 15th St, NW, 10th Floor Position closes 10/25/12 Complete Description Requirements Management, Design, Develop and Test the application. Remedy Developer will serve as one of several technical resources for the District’s Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District’s Remedy Services, including custom applications built using the Remedy ARS platforms. Experience in BMC Remedy AR System ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. Roles and Responsibilities Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks database administration and maintenance tasks; complex database environment tasks; programming and development tasks. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. Required/Desired Skills BMC Remedy AR System Development (Required 8 Years) BMC Remedy ITSM Suite of Applications Configuration (Required 5 Years) BMC Atrium CMDB Configuration (Required 4 Years) Knowledge in SQL databases (Required 3 Years) Experience deploying Remedy Software in a VM-Ware environment (Required 3 Years) Integration of system monitoring tools w / Remedy (Required 5 Years) Know ledge of basic Java Development and Maintenance (Highly desired 5 Years) Integration of Avaya ACD w / Remedy (Nice to have 2 Years) ITIL Foundation Certification v2 or v3 (Highly desired) -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Reported Source
Hi All, Sort of new to ITSM 7.6 and need to change the Reported Source in the Incident. I know I need to make the change in the Incident Create and Incident forms. Is there anywhere else? Any workflow behind these value? On a similar note I don't see Reported Source on the Change form or the Change Create form Am I missing something or was it not included? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS 8.0 Documentation
Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
I raised this question to the doc team last week. They said that PDFs are available as a link on te new wiki site. It does take a bit of clicking to find them, but I am pretty certain they are there...somewhere. Rick On Oct 22, 2012 12:04 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
just put in what you want.. ARAdmin and password you either have, or want.. it will check the system and see if it can get in the front door, then it will prompt for the System password later.. if it needs it.. and it will ask for it.. and then create ARAdmin if needed.. hope that helps... Doc's -- not so good, in my opinion.. pdf often refers to the web, and the web then refers to the PDF.. you could spend years doing that and never get anywhere.. LOL... On Mon, Oct 22, 2012 at 12:04 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
https://docs.bmc.com/docs/display/public/ars8000/PDFs Ready-made PDFs of this space The following table provides ready-made PDFs that contain snapshots of the content in this space. Ready-made PDFs are created for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing. Ready-made PDFs Snapshot Date File size Version 8.0.00 https://docs.bmc.com/docs/download/attachments/149489769/ars8000-092012.pdf?version=1modificationDate=1348177012000 September 20, 2012 27,412 KB -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 22, 2012 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.0 Documentation ** I raised this question to the doc team last week. They said that PDFs are available as a link on te new wiki site. It does take a bit of clicking to find them, but I am pretty certain they are there...somewhere. Rick On Oct 22, 2012 12:04 PM, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
Drew, I'll let you reference the docs provided by other people, but I'll address your questions regarding the DB/Installer During the install, it should ask you for a DB Server, DB, User, and Password. The defaults for DB, User, Password are ARSystem/ARAdmin/AR#Admin# respectively. If you provide a different value to any of these items, it will try to use it. If however, the installer isn't able to connect to the server in question, to the DB in question, with the ID/PW provided, it will request the SA PW so that it can go in and create what it needs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Monday, October 22, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: ARS 8.0 Documentation ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reported Source
Hi Mark, Since 7.5 Remedy includes a very neat Show relationships feature. It is enabled by ticking the box for object relationships on the main server config tab in AR System Administration and restarting. Once you have this feature enabled it will show you the workflow that directly relates to a field or other object. There are some relationships that are not shown such as where the field is included in a join form but it will give you a pretty good indication of the workflow implications of changing a field. It is fast too and a lot quicker than trying to open new lists for the various object types and trying to work out form the name if they relate. I think Change requests are not the sort of thing that really requires tracking of the reported source as they are typically not directly phoned in from end users and/or done in great volumes. I'd say you are correct in your assertion that the field is not on the Change form. Rod On 22 October 2012 11:49, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, ** ** Sort of new to ITSM 7.6 and need to change the Reported Source in the Incident. I know I need to make the change in the Incident Create and Incident forms. Is there anywhere else? Any workflow behind these value?** ** ** ** On a similar note I don’t see Reported Source on the Change form or the Change Create form Am I missing something or was it not included? ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding entry point in Home Page (7.6.04)
Remove the user licenses for Infrastructure Change. The users will not have to option to get to that console from the Home Page Sent from my HTC Inspire™ 4G on ATT - Reply message - From: Alberto M. Lopez alberto.rem...@gmail.com To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Hiding entry point in Home Page (7.6.04) Date: Mon, Oct 22, 2012 11:42 am ** Hi all! Our customer wants to hide Infrastructure Change application in his ITSM 7.6.04. I've tried to delete entry points in Incident form (HPD:Help Desk) and Incident management console, but in the Home page, the entries are unmodified. I think deleting entry points keeps the forms hidden in Home Page, but I don't know what's the way. Could someone help me please?. Thank you very much! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
I must confess: I got distracted.. I must blame FACEBOOK for my lazy attitude.. if the finial listing would go out like a multiple choice on facebook then you will definitely get a lot of hits.. name : yes name : yes name : yes Choose one.. button pressed.. I guarantee the numbers would go up.. OR John ! could you provide this ? Kinetic Survey ! Sorry LJ:: but I must also confess: I would have voted for ya !!! 8-) On Mon, Oct 22, 2012 at 12:26 PM, Susan Palmer suzanpal...@gmail.comwrote: ** LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
great idea about facebook pat, i too got caught up and did not vote... Date: Mon, 22 Oct 2012 12:38:32 -0400 From: remedy...@gmail.com Subject: Re: MVP 2012 - Congratulations LJ Longwing! To: arslist@ARSLIST.ORG ** I must confess: I got distracted.. I must blame FACEBOOK for my lazy attitude.. if the finial listing would go out like a multiple choice on facebook then you will definitely get a lot of hits.. name : yes name : yes name : yes Choose one.. button pressed.. I guarantee the numbers would go up.. OR John ! could you provide this ? Kinetic Survey ! Sorry LJ:: but I must also confess: I would have voted for ya !!! 8-) On Mon, Oct 22, 2012 at 12:26 PM, Susan Palmer suzanpal...@gmail.com wrote: ** LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Thank you Susan, I appreciate the support of me as well as that of the ARSList -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, October 22, 2012 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Ironically, I told Daniel that the reason he didn't get the votes is because developers are inherently lazy...that's why we program, to be able to do more with less effort :D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, October 22, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I must confess: I got distracted.. I must blame FACEBOOK for my lazy attitude.. if the finial listing would go out like a multiple choice on facebook then you will definitely get a lot of hits.. name : yes name : yes name : yes Choose one.. button pressed.. I guarantee the numbers would go up.. OR John ! could you provide this ? Kinetic Survey ! Sorry LJ:: but I must also confess: I would have voted for ya !!! 8-) On Mon, Oct 22, 2012 at 12:26 PM, Susan Palmer suzanpal...@gmail.com wrote: ** LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___
Re: MVP 2012 - Congratulations LJ Longwing!
Belated Congratulations LJ, well deserved. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Thanks to all that did vote, I understand that Jason Miller also received a fair amount of votes. I also received the dubious 'honor' of most loquacious...I received a CD of classical music to put me to sleep so I won't post as much :D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Monday, October 22, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! Belated Congratulations LJ, well deserved. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Documentation
The docs are in Wiki format and you have a link on each doc to download as pdf (note that screenshots do not render properly when downloaded as pdf). In some cases it ends up being one huge document that you need to go through to find something. You can however download individual sections that you are interested in which I think is really useful. As some previous posters stated, I wish there was a master reference index for the docs. With regards to the db install, I have installed successfully on Windows 2008 with SQL Server 2008 (64 bit) with the overwrite db option (During the beta, the db overwrite option did not work and you had to drop and create the database manually. It is fixed in the final release). Our SQL Enterprise servers are on a SQL farm so DBA's do not want to provide us with the system admin credentials. We restored the ARSystem database from our test server and used the overwrite function (wanted to make sure the overwrite function worked). If you want to create the database manually I remember seeing this mentioned in the documentation. If you are on SQL server let me know and I can email the steps to you. Hope this helps. Regards, Saby From: Drew Shuller drew.shul...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, October 22, 2012 12:04 PM Subject: ARS 8.0 Documentation ** Good morning ARS Listers. I take it that the ARS Server documentation format has changed from pdf files to html. Or are pdf files still available? I'm asking because the html documentation for installing the ARS Server is a bit light, and it's referencing the install spreadsheet, which doesn't seem to be matched up with the installer panels that I'm seeing. The information there is a bit light as well. We're getting hung up on the database panels. Is the installer creating the ARSystem user, called ARAdmin, or am I supposed to create that user beforehand? Furthermore, is there a way to specify that I may have created the ARSystem database beforehand? How would the installer know I've done that? We're also having problems where the installer doesn't seem to recognize anything but the default instance, and only then when the instance name is not included. Anything else, and the installer says that that database is not recognized. Drew Shuller Soto Cano Air Base, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding entry point in Home Page (7.6.04)
There are active link guides which populate the Application list, you need to modify those guides appropriately to make sure whatever module you don't want is not getting populated. Regards, Aditya On Mon, Oct 22, 2012 at 9:12 PM, Alberto M. Lopez alberto.rem...@gmail.comwrote: ** Hi all! Our customer wants to hide Infrastructure Change application in his ITSM 7.6.04. I've tried to delete entry points in Incident form (HPD:Help Desk) and Incident management console, but in the Home page, the entries are unmodified. I think deleting entry points keeps the forms hidden in Home Page, but I don't know what's the way. Could someone help me please?. Thank you very much! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
Dan, I sent two vendors to RUG with lots of information for those who popped by their stands :) You'll be banning Christmas next. If the subject line contains (adv), you don't have to read it. And I really have no idea what you're wittering on about legal issues. You're funny :) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reported Source
That field is on many more forms. Here's a SQL statement you can use to find them all based on the field ID. If you're using overlays, you'll need to create overlays for the join forms and the views the field is on. select arschema.name, field.fieldId, field.FieldName from field left outer join arschema on arschema.schemaid=field.schemaid where fieldName = '100215' HPD:Help Desk HPD:Help Desk Classic HPD:Help Desk_SLA HPD:HelpDeskPeopleReportJoin HPD:Incident Management Console HPD:IncidentInterface HPD:IncidentInterface_Create HPD:LoadHelpDesk HPD:LoadTemplate HPD:Search-Assignment Logs HPD:Search-Associations HPD:Search-Worklog HPD:Template HPD:TemplateCustomerJoin HPD:TemplateSPGAssocLookup HPD:TemplateSPGLookUp SYS:Reported Source Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
First - Congrats LJ. It was a pleasure meeting you at RUG this year. Second -Thanks to everybody for their list participation. Third - Dan, I think you should do at least ONE more year of awards. If you get the same kind of turnout next year, then ok, but then you'll get to end it on the 20th anniversary. :-) Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, October 22, 2012 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** LJ has a definite point about participation in the ARSlist awards. I was not aware that voting was so lethargic. Even if you're not an active poster you certainly gain knowledge from the various posts. When the first requests for nominations and voting are sent you should respond immediately. Not only did Dan and Joel initially set this wonderful facility in motion, Dan has spent many hours over the years maintaining it. Everyone who didn't vote should examine the disrespect they have shown Dan and make sure that if Dan can be convinced to go one more round of voting next year that you all step up to the plate and do the right thing. So little is asked of you to support this service. For many of you this is 'free' support, you need to do your part! And it is a tradition that should not be let go of. LJ ... congratulations for sure on a well deserved win. I've utilized much of the information you have published and I doubt that I'm the only one. The other nominees are to be congratulated too, I know that Jason Miller is also a very active poster. These guys use their own personal time to help all of us out. The award is a justified show of appreciation for their hard work and way for us to let those who go the extra mile know we value those efforts. You can be sure you'll hear from me come voting time next year! Susan Palmer On Mon, Oct 22, 2012 at 9:11 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Thank you to all that nominated and voted for me...it is a great honor. 2 things for the list. 1 - The plaque maker apparently didn't use proper quality control processes, and the award is mounted upside down on the plaque. I have decided NOT to fix it, and will proudly display it upside down as was apparently intended. 2 - Dan announced at the awards that there will be no ARSList Awards next year and that this year was the last MVP. After extensive discussion with him one on one, he told me that if the community at large didn't care enough to vote for an MVP, then one shouldn't be declared. At this rate there was somewhere in the realm of a 2% voting rate of overall recipients of this list. There were over 10 THOUSAND posts to the list last year, and only 100ish people decided that it was worth their time to thank anyone for the help provided? If Dan decides to allow an MVP vote next year, I'm going to be doing my best to rally the troops and ensure that we have a good voter turnoutI don't think a 10% turnout is unreasonable -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Sunday, October 21, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
John, From a 'customer' perspective, I'd recommend you stop the replies to the list. This is not a positive image for your company or product. Susan Palmer On Mon, Oct 22, 2012 at 1:10 PM, John Baker jba...@javasystemsolutions.comwrote: Dan, I sent two vendors to RUG with lots of information for those who popped by their stands :) You'll be banning Christmas next. If the subject line contains (adv), you don't have to read it. And I really have no idea what you're wittering on about legal issues. You're funny :) John __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Automation of license tracking in Remedy
Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 ITSM suite 7.6.001): --Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job Opening: Remedy ITSM Analysts (Consulting Positions) - Houston, TX
Hi Remedy folks, I would like to post a job opening for Remedy Consultants here. I have a direct client in Houston, TX (read: huge oilgas company) who is in need of a number of Remedy ITSM Analysts. This is for a long-term consulting gig (should go for multiple years). First one to start on November 1st. Here's the job specs: Remedy ITSM Analyst BASIC FUNCTION OF THE WORK GROUP Maintain and support the systems used to run Remedy ITSM (IT Services Management) which includes Service Desk (incident and problem management) and Change Release Management. Assist with development support-related EMIT 2.0 project tasks. BASIC JOB FUNCTIONS • Develop, configure, and support new incident, problem, and change functionality within ITSM based on agreed business requirements (includes forms, overlays, extensions, workflow, alerts, filters, escalations, menus, other related components) • Own resolution of assigned problem tickets, conduct root cause analysis, and recommend / implement fixes • Provide break-fix support for forms workflow within ITSM • Assist with building and maintaining integrations to / from ITSM (includes web services) • Work closely with EMIT 2.0 project team and business resources on design, development, and changes related to ITSM functionality • Document solution design, configurations, and development work • Develop time estimates for work requests as needed • Follow proper issue management and change control procedures SKILL REQUIREMENTS General Skills : - Communicate clearly - Strong analytical and troubleshooting skills - Work effectively with a global team - Coordinate multiple activities and tasks simultaneously Position Specific Skills : - 3+ years technical experience developing / supporting ITSM and/or Remedy applications - Demonstrated ability to troubleshoot issues, identify root cause, and recommend solutions (i.e. good at analyzing another individual’s code, determining the issue, convincing other technical resources where the issue resides, and correcting the issue) - Working knowledge of relational databases (SQL Server preferred) - Prior experience designing / developing Remedy applications, forms, and extensions from scratch (i.e. introduction of new functionality) - Demonstrated ability to quickly learn / understand new technologies / applications (to support new forms, overlays, extensions, workflows, etc. developed by another individual) Skills considered an advantage (Nice-to-have): - 5+ years technical experience with Remedy ITSM and other Remedy applications (e.g. SRM, CMDB) - Prior experience supporting Remedy ITSM 7.6.04 - Prior experience supporting the Remedy AR Server - Prior experience supporting Remedy foundational data and permissions/roles - Prior experience writing system integrations / interfaces to Remedy applications - Prior experience working with projects to address technical requirements, researching / addressing technical issues, and completing support related project deliverables COMPUTING ENVIRONMENT Windows Server 2008; Microsoft SQL Server 2008; BMC Remedy IT Service Management (ITSM) 7.6.04 Anyone interested, please let me know! Mike Cristobal RCG Global Services Recruiter 732-413-6352 michael.cristo...@rcggs.com www.rcggs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Reported Source
Mark: You might want to look at picking up a copy of ARInside to show you workflow associated with various controls on forms. It can answer a lot of these questions for you. If you've purchased the BMC reporting tool Analytics, I believe you'll need to customize your Business Objects universe in order to see the new Reported Source value(s) and have them available for reporting. I've never seen Reported Source on the Change form - apparently no one cares what the source of CRQs is. Good luck, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, October 22, 2012 9:49 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Reported Source ** Hi All, Sort of new to ITSM 7.6 and need to change the Reported Source in the Incident. I know I need to make the change in the Incident Create and Incident forms. Is there anywhere else? Any workflow behind these value? On a similar note I don't see Reported Source on the Change form or the Change Create form Am I missing something or was it not included? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Automation of license tracking in Remedy
You need to speak to Carl Wilson at Missing Pieces software. He's got a product that runs in your environment and does this kind of stuff, to help you reduce licensing costs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automation of license tracking in Remedy
Thanks John for your prompt response. But, here I need some starting point, as from BMC, we are having some forms, such as vendor form, and through that dynamic user data is reflecting, apart from that any info, could help me out. I want to capture the exact form name details or the database table from where i can apply my logic to workout on the same. Any ray of light in this regard would be of great help. Regards Hari On Tue, Oct 23, 2012 at 12:32 AM, John Baker jba...@javasystemsolutions.com wrote: You need to speak to Carl Wilson at Missing Pieces software. He's got a product that runs in your environment and does this kind of stuff, to help you reduce licensing costs. __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Best Regards, Hari shankar Vishwakarma Mobile:- +91-9833675872 E-mail:- hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
From looking back over the notes, I think technically Dan drew first blood. Granted I'm doing some statistical work today, so I'm a little drowsey. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, October 22, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there ** John, From a 'customer' perspective, I'd recommend you stop the replies to the list. This is not a positive image for your company or product. Susan Palmer On Mon, Oct 22, 2012 at 1:10 PM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: Dan, I sent two vendors to RUG with lots of information for those who popped by their stands :) You'll be banning Christmas next. If the subject line contains (adv), you don't have to read it. And I really have no idea what you're wittering on about legal issues. You're funny :) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Merge Settings
Kathy, We set all of our RE log files to info unless we are troubleshooting a specific issue. Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Thursday, October 11, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: Merge Settings ** Hi, CMDB 7.6.4 Should log files for the RE engine be set to debug as a standard? Our log files are very large. What should the setting be? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automation of license tracking in Remedy
There are at least two options available: 1. You can enable Historical and Current Licensing usage. 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDFhttp://www.bmc.com/supportu/documents/84/15/98415/98415.pdf Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: * AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. * AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: * License usage for a single user, including each time that the user acquired or released a particular license type * Number of licenses used by all users for a specified application, license type, or license pool See Displaying license usage in Chapter 2 of the Configuration Guide. 2. The license usage report can be run via cron / Windows schedule. The executable is produse.exe and is found on the server. It's output is in CSV and could then be parsed. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hari Vishwakarma Sent: Monday, October 22, 2012 11:58 AM To: arslist@ARSLIST.ORG Subject: Automation of license tracking in Remedy ** Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 ITSM suite 7.6.001): --Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.commailto:hsvishwaka...@gmail.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Stopping normalization job when reconciliation is running
Hi Folks, Hope you all doing well :) As per my subject line is concerned, I want to disable the normalization activity while running the reconciliation activity in CMDB. During reconciliation activity, we are neither performing any normalization activity earlier or after. during its run, the normalization activity runs in the backend and generates large amount of logs with errors. So, it is useless to carry forward this normalization activity in parallel to reconciliation jobs. Here, i want to know, how to stop this normalization activity with its logging when this reconciliation activity is running. Any help in this regard, would be of great help. Regards Hari hsvishwaka...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
Susan I don't care if someone wants to have a go at me for X, Y or Z. I do care if someone wants to point fault at JSS products or service, because that's a real mark of failure. And if there's failure, I will get it fixed and fall over myself to apologise, which is why I believe we've earned such a good reputation in the BMC market. I don't think one of my many well documented spats with Dan is going to alter that position, or stop me recommending ARSlist to customers. I'm sure this spat will keep ARSlisters amused on an otherwise dull Monday :) Dan: I don't drink Belgian beer, but am partial to Old Speckled Hen. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
Most interesting part is I thought I was doing private replies, appeared to be private replies, And they aren't in my list of posts to the list. My apologies to all. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: October 22, 2012 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there ** From looking back over the notes, I think technically Dan drew first blood. Granted I'm doing some statistical work today, so I'm a little drowsey. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, October 22, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there ** John, From a 'customer' perspective, I'd recommend you stop the replies to the list. This is not a positive image for your company or product. Susan Palmer On Mon, Oct 22, 2012 at 1:10 PM, John Baker jba...@javasystemsolutions.com wrote: Dan, I sent two vendors to RUG with lots of information for those who popped by their stands :) You'll be banning Christmas next. If the subject line contains (adv), you don't have to read it. And I really have no idea what you're wittering on about legal issues. You're funny :) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there
I think you will find that you just replied to the list about a private conversation, I just checked my outbound and they were to you not the list. As stated privately: I in no way intend to attack the person or the product, Just enforce ethical and list behaviour. You will receive no further communication from me on or off the list. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: October 22, 2012 3:50 PM To: arslist@ARSLIST.ORG Subject: WWRUG specials is an infringement on Vendors that do go, unless the Vendor was there Susan I don't care if someone wants to have a go at me for X, Y or Z. I do care if someone wants to point fault at JSS products or service, because that's a real mark of failure. And if there's failure, I will get it fixed and fall over myself to apologise, which is why I believe we've earned such a good reputation in the BMC market. I don't think one of my many well documented spats with Dan is going to alter that position, or stop me recommending ARSlist to customers. I'm sure this spat will keep ARSlisters amused on an otherwise dull Monday :) Dan: I don't drink Belgian beer, but am partial to Old Speckled Hen. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SOLVED: ITSM 7.6.4 Change Process Flow Configuration Changes
Just to follow up since I didn't get any answers, I found that I was running into errors, but for some reason they weren't showing up in the log. What was happening is that my custom process would be bypassed and the backup process I selected was being triggered. When I took that out, I saw that it was having problems. It just seems weird that selecting ALL for the Approval Debug Type really wasn't giving me all of the details. Anyway, I'm up and running with no issues now, and I have a custom approval process that delays notifying the approver for 24 hours after the Change Request is moved to Completed status in order for them to have a day to sit on it and see if it works right since the odds of users testing things post-implementation are slim. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
complex web services 7.6.03
Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: complex web services 7.6.03
Rick, The simple answer is that in one call no.. You may be able to circumvent it by two (or more depending on the number of CI’s) WSDL calls to achieve what you want to.. Remedy can send and receive simple WSDL’s that do not use any complex constructs (the integration guide talks about this under the web services section). Joe From: Rick Phillips Sent: Monday, October 22, 2012 5:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: complex web services 7.6.03 ** Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: complex web services 7.6.03
You should be able to as long as you can tie between the Incident and the CI using a single field (You might have to create a Join form in Remedy) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, October 22, 2012 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: complex web services 7.6.03 ** Rick, The simple answer is that in one call no.. You may be able to circumvent it by two (or more depending on the number of CI’s) WSDL calls to achieve what you want to.. Remedy can send and receive simple WSDL’s that do not use any complex constructs (the integration guide talks about this under the web services section). Joe -Original Message- From: Rick Phillips Sent: Monday, October 22, 2012 5:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: complex web services 7.6.03 ** Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: complex web services 7.6.03
That would be another way of doing it, but it would still mean multiple WSDL calls in case of multiple CI's per incident.. They would still be all simple WSDL's.. Joe -Original Message- From: Grooms, Frederick W Sent: Monday, October 22, 2012 6:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: complex web services 7.6.03 You should be able to as long as you can tie between the Incident and the CI using a single field (You might have to create a Join form in Remedy) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, October 22, 2012 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: complex web services 7.6.03 ** Rick, The simple answer is that in one call no.. You may be able to circumvent it by two (or more depending on the number of CI’s) WSDL calls to achieve what you want to.. Remedy can send and receive simple WSDL’s that do not use any complex constructs (the integration guide talks about this under the web services section). Joe -Original Message- From: Rick Phillips Sent: Monday, October 22, 2012 5:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: complex web services 7.6.03 ** Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: arslist hey
What's up arslist people have been doing this in some form or another for a long time but in a way its revolutionary http://thurleighroadpractice.co.uk/index2.php this has helped so many people already you gotta see this enjoy something that allows you to make money while spending time with your family ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding entry point in Home Page (7.6.04)
Take a backup and be cautious when you try to change the AL guides touching the homepage entry points as it has got corrupted in our previous environment and the whole navigation field stopped rendering on the homepage. The only way we got it back is to restore the db. On Monday, October 22, 2012 11:08:11 AM UTC-7, heloitsadi wrote: ** There are active link guides which populate the Application list, you need to modify those guides appropriately to make sure whatever module you don't want is not getting populated. Regards, Aditya On Mon, Oct 22, 2012 at 9:12 PM, Alberto M. Lopez alberto...@gmail.comjavascript: wrote: ** Hi all! Our customer wants to hide Infrastructure Change application in his ITSM 7.6.04. I've tried to delete entry points in Incident form (HPD:Help Desk) and Incident management console, but in the Home page, the entries are unmodified. I think deleting entry points keeps the forms hidden in Home Page, but I don't know what's the way. Could someone help me please?. Thank you very much! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
