Re: ITSM 7.6.04 SP2 and SP4 installation
Hi Ziyan, You can install ITSM 7.6.04 SP2. we also did same and its working fine. Regards, Jayesh On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.com wrote: ** Hi Members, We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? Waiting for help.. Thanks Ziyan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 SP2 and SP4 installation
You can go ahead with any of ITSM 7604 SP2 or 7604 SP4. But it is suggested to install SP4 as it a newer release than ITSM 7604 SP2 hence it promises better functionality and contains fixes of all the known issues of ITSM 7604 SP2. Regards, Ripu Daman Bhadoria From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal Sent: Monday, November 05, 2012 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP2 and SP4 installation ** Hi Ziyan, You can install ITSM 7.6.04 SP2. we also did same and its working fine. Regards, Jayesh On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.commailto:syedziya...@gmail.com wrote: ** Hi Members, We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? Waiting for help.. Thanks Ziyan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ar escalator modifying estimated resolution time
There a couple of ways to stop escalations from messing up modified dates and times that I can think of off the top of my head. One requires your to and AND $USER$ != AR_ESCA LATOR to the modifying Filters. Escalations always use a userid of AR_ESCALATOR The other is the change the fields Disable Change Flag to to True. This will only allow wanted field oriented changes and not other changes. Gordon - Original Message - From: Rajesh Nair rajesh.nair@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 31, 2012 2:02:27 PM Subject: Ar escalator modifying estimated resolution time ** Hello listers Have a slight suitation with me. Have a couple of tickets wherein ar escalator modifies the time for estimated resolution time every time a ticket is modified be it status update or assinment to another group. The sla is the same. Ar escalator set a new time and then again after a couple of sec or a min it comes back to the original time and than it is set to blank. I am ok with being blank. One thing i can see is in the sla alllow sevice target to reopen is set to yes. Tried replicating this with another ticket all the process but it behaved normal Is it a wag o find out why and how is this occurs? Arsystem 7.1 patch 5 on unix _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
FTS on SYS:PredefinedQueries Form
ITSM 76.04 SP2 Oracle 11g / RedHat Linux 5.5 Strange issue after applying FTS to fields on the SYS:PredefinedQuries form. We added FTS to the Query Text Tier 1,2 and 3 fields. After saving the form changes FTS ran and searched on that form worked. However, when I add a new record to that form and supply a value ONLY for the Query Text Tier 1 field the FTS does not work. The entries in the ftsindex .log file appear to be correct but when searching against that column for the record that was just created it fails. If I modify that record (make a change to the Query Text Tier 1 field) then FTS starts working for that record. If I create and entry on that form and supply values for all three fields (Query Text Tier 1,2 and 3) then the FTS indexing works on create of the recrod. We are not having issues with FTS anywhere else in the system. Anyone else out there seeing this kind of behavior? Thank you Frank C. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
App Admin Console will not stay open.
Hi Folks,
I have a strange issue I cannot get to the bottom of.
We have a AR System, ITSM 7.6 SP2 environment with 2 servers in a Server group
(SG1 SG2). We have 2 mid tier servers (MT1 MT2) each pointing at different
SG servers.
When I connect via MT1 which connects to SG1 server everything is fine.
When I connect via MT2 which connects to SG2 server most things work fine.
However if I try to open the Application Administration Console using the
normal link on the left the form opens but then closes straight away and brings
me back to my home page. If I open it via another form i.e a link in the SLM
console, again it opens and then closes. If I use the object list to open the
form it opens and stays open and I can use it. However if I try and change to
the Custom Configuration tab then it reverts back to Stardard Configuration
tab.
If I connect MT2 to SG1 then it works fine.
I have tried looking in the logs but I cannot see what is causing this
behaviour. Below is the logs I get for the user when I open the form via the
link in the SLM console
ActiveLink: RAC:Config:Console:OnOpen - Mon Nov 5 2012 15:43:12
True actions:
True action:
{char}:F(57542).S({char}expr:({char}function:ARFuncLeft({char}expr:({char}keyword:$VUI-TYPE$),
{integer}expr:({integer}goattype:IntegerType 2
3;ARACTTableRefresh(57512);ARACTExpandCollapseTreeLevels(57512, 2);;
action 0
Set-fields 57542 = WIN
action 1
ARACTTableRefresh(0, 57512)
ARACTCloseWindow(0, 0)
Does anyone know how this line is being activated as it seems to be the first
difference in the logs when I compare it to working logs. ARACTCloseWindow(0,
0)
Thanks
Tony
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Re: Issues on ITSM 7.6.04 SP4
I thought the ORDER was: ARS CORE Core Patch -- if any Atrium Integration -- (like 8) Atrium Integration Patch ITSM ITSM Patch SLM SLM Patch SRM SRM Patch --- I do not know if your order caused a problem or not.. On Mon, Nov 5, 2012 at 11:09 AM, Team Remedy team.rem...@libero.it wrote: Hi, we are trying to upgrade ARServer, Atrium Core and ITSM 7.6.04 SP4. In particular we are making the following steps: ARSever 7.6.04 SP3 - SP4 Atrium 7.6.04 SP2 - SP4 ITSM7.6.04 SP3 - SP4 ARServer SP4 upgrading ok, Atrium SP4 ok but when restart the server, the log rows filler these lines: log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document root element “log4j: configuration”, must match DOCTYPE root “null”. log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document is invalid: not grammar found. In adding trying to upgrade ITSM SP4 after Atrium Core SP4, the installer it is throwing the message in attached: Another instance of BMC Remedy ITSM Suite has been detected on But we are not changing the install location. Any ideas? Best Regard David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues on ITSM 7.6.04 SP4
HI David, It looks like an issue with the value being passed corresponding to the AR System Server Name Alias parameter on the BMC Remedy AR System User Inputs Panel. Please make sure that AR server name being passed is same as what you used, to install the older version of ITSM. Could you please send me the BMCRemedyITSMSuiteInstalledConfiguration.xml which exists under ITSM home directory. In your case this XML should exist under /opt/bmc/BMCRemedyITSMSuite directory and tell me the value being passed corresponding to the AR System Server Name Alias parameter? I will tell you how to proceed further, once I have both the above things. Regards, Ripu Daman Bhadoria -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy Sent: Monday, November 05, 2012 9:40 PM To: arslist@ARSLIST.ORG Subject: Issues on ITSM 7.6.04 SP4 Hi, we are trying to upgrade ARServer, Atrium Core and ITSM 7.6.04 SP4. In particular we are making the following steps: ARSever 7.6.04 SP3 - SP4 Atrium 7.6.04 SP2 - SP4 ITSM7.6.04 SP3 - SP4 ARServer SP4 upgrading ok, Atrium SP4 ok but when restart the server, the log rows filler these lines: log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document root element “log4j: configuration”, must match DOCTYPE root “null”. log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document is invalid: not grammar found. In adding trying to upgrade ITSM SP4 after Atrium Core SP4, the installer it is throwing the message in attached: Another instance of BMC Remedy ITSM Suite has been detected on But we are not changing the install location. Any ideas? Best Regard David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Installer 8.0 Not Responding?
I installed a clean version of 8 ITSM and the total install time took about 2 hours. Half of that time it was stuck on one screen, the Task Progress screen. There are a couple of things you can do the see if the install is stuck or still progressing. First, watch your resources on the server you are installing one. Second, monitor the Database you are installing on. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, November 02, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: ITSM Installer 8.0 Not Responding? ** Good TGIF morning everyone. I did a clean ITSM apps install this morning on a Windows 2008 R2 box and it seemed to run pretty fast. But now it looks like it's hung at the Installation Complete section. It says Task Progress and Executing, there's like one box on the progress bar to go...maybe for 45 minutes now. Is this thing hung up, should I cancel and start again, or should I wait it out? What say you? :-) Drew Shuller JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Password Prompt not Working in Web URL
I just had to jiggle the authentication server setting with a SP 4 Mid Tier also. My guess is it stopped working after rebooting the server for MS patches. Jason On Mon, Oct 29, 2012 at 8:58 AM, Jason Miller jason.mil...@gmail.comwrote: I have noticed this recently with Mid Tier 7.6.04 SP3. I don't know the root cause but as a work around you can login to the MT config page: on the General Settings page set the authentication server to -- Select a Authentication Server (or if it is not set this is the root cause), save, set it back to you AR server and save. This should work for a while but you will want to check that it is still working every now and again. I am not sure what triggers it to stop working but I have had it stop working after a while until I jiggled the setting again. Jason On Oct 29, 2012 6:23 AM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Team, I have an issue with Password prompt window. Scenario: I have changed the password in people form and logged into user tool. it's pop upping the prompt window. but, the same is not working into Web URL. it's directly logging into Home page with out prompting the Password Change Prompt Window. Please advice, it's bit critical. Regards, Suresh Loganathan. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Installer 8.0 Not Responding?
This hang when there is no activity is pretty common with the 7.5 installers. You can use BareTail (http://www.baremetalsoft.com/baretail/) to watch the install log progress. There are times when there is no apparent activity at the DB or install log level. Like wise there are times the installer screen says it is restarting the AR services but it takes a while for that process to actually begin. Jason On Mon, Nov 5, 2012 at 9:12 AM, Hulmes, Timothy CTR MDA/ICTO timothy.hulmes@mda.mil wrote: I installed a clean version of 8 ITSM and the total install time took about 2 hours. Half of that time it was stuck on one screen, the Task Progress screen. There are a couple of things you can do the see if the install is stuck or still progressing. First, watch your resources on the server you are installing one. Second, monitor the Database you are installing on. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, November 02, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: ITSM Installer 8.0 Not Responding? ** Good TGIF morning everyone. I did a clean ITSM apps install this morning on a Windows 2008 R2 box and it seemed to run pretty fast. But now it looks like it's hung at the Installation Complete section. It says Task Progress and Executing, there's like one box on the progress bar to go...maybe for 45 minutes now. Is this thing hung up, should I cancel and start again, or should I wait it out? What say you? :-) Drew Shuller JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.4 Data Management Tool Windows 7
Good afternoon, Has anyone gotten the 7.6.4 Data Management Tool to work successfully on Windows 7 and Office 2010? Any guidance on what might need to be done to get this working would be appreciated. I keep getting errors that the CSV being generated is read only, but I've verified that not only is the directory (and all the DMT directories) set up with write permissions, my specific username has admin rights on the PC I'm using. I suspect that it has something to do with some weird Windows 7 security feature that I suspect keeps setting everything in C:\Program Files\ and C:\Program Files (32)\ to be read only, but my admin rights should overcome that. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] ITSM 7.6.4 Data Management Tool Windows 7
Sometimes even when you're logged in with an account that has admin rights, you need to right-click on the executable you want to run and select Run As Administrator. I don't know all of the details, but apparently just running an application normally under an admin account doesn't actually run it as an admin (or at least not fully as an admin). Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, November 05, 2012 1:06 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] ITSM 7.6.4 Data Management Tool Windows 7 ** Good afternoon, Has anyone gotten the 7.6.4 Data Management Tool to work successfully on Windows 7 and Office 2010? Any guidance on what might need to be done to get this working would be appreciated. I keep getting errors that the CSV being generated is read only, but I've verified that not only is the directory (and all the DMT directories) set up with write permissions, my specific username has admin rights on the PC I'm using. I suspect that it has something to do with some weird Windows 7 security feature that I suspect keeps setting everything in C:\Program Files\ and C:\Program Files (32)\ to be read only, but my admin rights should overcome that. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 Data Management Tool Windows 7
The installation guide talks about window DEP settings. Not sure if it applies to DMT but did you check on that? It is under system properties- advanced -- performance -- Settings. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] ITSM 7.6.4 Data Management Tool Windows 7
Unfortunately I get this error even when running it straight from Excel using the macros. There are some things that seem to require being run completely interactively to be able to approve it running with admin rights, otherwise it will just error out. I suspect I'm running into a situation like this but I am not sure how to fix it since it is mostly automated. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, November 05, 2012 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] ITSM 7.6.4 Data Management Tool Windows 7 ** Sometimes even when you're logged in with an account that has admin rights, you need to right-click on the executable you want to run and select Run As Administrator. I don't know all of the details, but apparently just running an application normally under an admin account doesn't actually run it as an admin (or at least not fully as an admin). Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, November 05, 2012 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] ITSM 7.6.4 Data Management Tool Windows 7 ** Good afternoon, Has anyone gotten the 7.6.4 Data Management Tool to work successfully on Windows 7 and Office 2010? Any guidance on what might need to be done to get this working would be appreciated. I keep getting errors that the CSV being generated is read only, but I've verified that not only is the directory (and all the DMT directories) set up with write permissions, my specific username has admin rights on the PC I'm using. I suspect that it has something to do with some weird Windows 7 security feature that I suspect keeps setting everything in C:\Program Files\ and C:\Program Files (32)\ to be read only, but my admin rights should overcome that. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 Data Management Tool Windows 7
I checked and DEP on my PC is set the way BMC suggests for the server for only essential Windows services. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: patchsk [mailto:vamsi...@gmail.com] Sent: Monday, November 05, 2012 2:32 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Pierson, Shawn Subject: Re: ITSM 7.6.4 Data Management Tool Windows 7 The installation guide talks about window DEP settings. Not sure if it applies to DMT but did you check on that? It is under system properties- advanced -- performance -- Settings. Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SOLVED: ITSM 7.6.4 Data Management Tool Windows 7
I just figured it out. There were a few things I did, and unfortunately I’m not sure what actually solved the problem so I’ll list the steps below: 1. Set the “C:\Program Files (x86)\BMC Software\DataManagementClient” directory and all subdirectories to not be Read-Only. I’m skeptical that this is actually possible but I attempted to do it even if Windows decided to change it behind my back. 2. Went to Programs and Features in the Control Panel of my PC, clicked “Change” on Microsoft Office and reset the “Visual Basic For Applications” item to “Run from My Computer.” 3. Rebooted 4. Opened Excel and verified on the Macros section of the Windows Trust Center was set to “Enable all macros.” 5. When you launch the Windows User Tool to run the DMT, make sure you right click on the icon and select “Run as an Administrator”. Some combination of the above things enabled the CSV files to be created, and I was able to successfully import the items into the staging forms. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: patchsk [mailto:vamsi...@gmail.com] Sent: Monday, November 05, 2012 2:32 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Pierson, Shawn Subject: Re: ITSM 7.6.4 Data Management Tool Windows 7 The installation guide talks about window DEP settings. Not sure if it applies to DMT but did you check on that? It is under system properties- advanced -- performance -- Settings. Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy developers in NYC
Any idea on HOW MANY Remedy developers NYC has ??? *** And - I don't mean admins -- I mean - people who can truly write a filter to solve a business problem. *** And - I don't mean -- people who could type a filter -- I mean - who could think about the design of a filter - where it should go, try it, test it, make it into production --- etc... I am going to guess 100? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy developers in NYC
If Long Island counts, then +1 for me! Sent from my iPhone On Nov 5, 2012, at 4:38 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Any idea on HOW MANY Remedy developers NYC has ??? *** And - I don't mean admins -- I mean - people who can truly write a filter to solve a business problem. *** And - I don't mean -- people who could type a filter -- I mean - who could think about the design of a filter - where it should go, try it, test it, make it into production --- etc... I am going to guess 100? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RemedyForce VS ITSM
Hey Listers, We use both Salesforce and the ITSM suite within the organization. We have a division that is being integrated into our overall IT environment. This division is wanting to look at RemedyForce for their ticketing/request system as an alternative to our semi-OOB ITSM suite. We're being asked why they should use our ITSM system instead of going down their own path with RemedyForce. Is anyone using RemedyForce? Where is ITSM better/stronger than Remedyforce? Thanks, Keith Sinclair Sr. Application Developer DeVry Inc. 814 Commerce Dr. Oakbrook, IL 60523-8822 p: 630.645.1143 e: ksincl...@devry.commailto:ksincl...@devry.com w: www.devryinc.comhttp://www.devry.edu/ [Description: Description: cid:7277AD6D-B09D-4DE4-806F-8D7C8500E760] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Small Job - Automatically login to Mid-Tier
All, I have been tasked with finding a someone to write the code needed to automatically login the logged in user on a windows box into Mid-Tier 7.5 Please contact me offline with a quote if you are able and interested. Thanks, Sharon Menachem - Remedy Admin Developer - ITC - Rollins Support Center - O: 404.888.2219 - C: 404.200.7257 [cid:image001.png@01CDBB74.1A122690] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Has anyone taken the ADDM 9.0 plunge?
I am working on project to deploy ADDM 8.3 and ADDM 9.0 just came out. We are at a point where we can easily upgrade our development environment with 9.0. The main selling point is that we can set ADDM to ignore PCs, thus saving time in trying to figure out which computers on a subnet need to be ignored. Has anyone tried ADDM 9.0 yet in a test environment or Beta tested it for BMC? I know it is risky to be the Guinea Pig, but the option to ignore PCs is very tempting. Please let me know what you know. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Dylan Armstrong is out of the office (returning 11/12/2012)
I am out of the office until 11/12/2012. I will be in training all this week with limited access to email and voicemail. Please contact the following people if immediate response is required: Remedy/The Hartford - Lovell Thornton IMPACT - Doray Lendacky Thank you! Note: This is an automated response to your message arslist Digest - 4 Nov 2012 to 5 Nov 2012 - Special issue (#2012-432) sent on 11/05/2012 6:26:45 PM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier and Potential Proxy Issues
We do not see this issue. Our issue was fixed long ago. The overlay of the form was corrupt which was causing our issue. I am not looking for a fix here. If the form had an overlay, my recommendation was to delete the overlay and recreate a new one. Date: Sun, 4 Nov 2012 01:44:58 -0500 From: prave...@gmail.com Subject: Re: Mid Tier and Potential Proxy Issues To: arslist@ARSLIST.ORG Anusha, First thing which you need do is clear your midtier cache at windows server and also ask the users to clear their %Temp% folder and then if problem again persist then u need to take their machine access to see what happened ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Upgrading to ITSM 7.6.04 using staging server
We are in the process of upgrading ITSM 7.003 to 7.6.04 using the outlined BMC upgrade process, which involves upgrading a staging server. This has been a very painful task. We have experienced countless errors with the installers. Even after the installers come back successful with no errors, we are still finding that the installers did not install all the forms and workflow. So far we have been able to work through or find a resolution path to most of the issues, but it has been painful. Has anyone attempted this upgrade and do you have any lessons learned? If you have attempted this upgrade how long did it take? Thanks, Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Real Number Format Issue
Hi, I am trying to remove special character($,%,, etc.) on a real number field. So what happens is that when i input a value all characters after the special character are turned to 0 here is an example: 123.25 -- 123.200 what i wanted was the the '' sign be removed but not replace the 5 with a 0. 123.25 -- 123.205 is there a way we can filter this out for the real number field? or do you have any alternative to filter this? Thanks, Allan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
