Any tool similar to Abydos Analyser!!
hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
No I'm pretty sure Analyser got digested. I'll let the ex Abydos people expand on that if they wish but that is my understanding. It was a great tool though. Sent from my iPhone On Dec 13, 2012, at 8:52 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
IT Prophets has a neat tool called Remtools that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old IT Masters ARSuite application. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 5:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi, I would like to know the answer for Abydos Analyser as well as it would appear that only Abydos Designer has been taken on board and promoted by BMC. As for a similar tool, you could look at: http://www.arsmarts.com/ Nyall EUROCONTROL Nyall McCavitt Software Engineer DSR/CMN/VIF Tel: +33 1 69 88 73 02 Fax: +33 1 69 88 72 27 Mobile: +33 6 64 85 96 23 E-mail: nyall.mccav...@eurocontrol.int EUROCONTROL Experimental Centre Centre de Bois des Bordes - BP 15 91222 Brétigny/Orge Cedex FRANCE www.eurocontrol.int Please consider the environment before you print this e-mail -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, December 13, 2012 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This message and any files transmitted with it are legally privileged and intended for the sole use of the individual(s) or entity to whom they are addressed. If you are not the intended recipient, please notify the sender by reply and delete the message and any attachments from your system. Any unauthorised use or disclosure of the content of this message is strictly prohibited and may be unlawful. Nothing in this e-mail message amounts to a contractual or legal commitment on the part of EUROCONTROL, unless it is confirmed by appropriately signed hard copy. Any views expressed in this message are those of the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MS SystemCenter
Anyone who is using MS SystemCenter with Remedy or just interfacing with the Remedy CMDB - I'd be interested in hearing your experiences. Please share them on or offline. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Qualification syntax question
All, Need to understand the behavior behind this. It's within SRM but I feel the qualification is AR related so any help would be appreciated. I have a service that has to do with access. Of course, the requirement is that the submitter should not be able to pick themselves as someone who needs to get access. There are search menus that allow the submitter to narrow down to the person who needs access. The last menu is called Full Name and it does a lookup on the People form. Without the requirement of the submitter being unable to pick themselves, the menu works fine. However, when I add the following to the qualification: AND 'Remedy Login ID' != $\USER$ my requirement is met but with side effects. The submitter cannot see their name in the drop down but the side effect is that any user who has a $NULL$ value in the Remedy Login ID field doesn't show up either. How is it that the above string also includes null values? This is SRM/ITSM/ARS 7.6.04 p1 -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Yep, I kinda miss Abydos analyser. I will take a look at all the tools mentioned in the mail chain one by one I am using ARInside as of now to get the documentation straight for the environment. Thanks guys, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Sad indeed... Hope BMC has a plan to give the same amount and kind of functionality as Abydos analyser in coming relases of dev studio or atleast alow us to download the last version of the analyser tool. May they wont support it but cant understand the plan to not let it out to the remedy users at all. Regards, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
lost midtier admin password on ARS 6.03
hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** I own Abydos Analyser and the notice from BMC I received is below. I'm hoping the product keeps working since it has an 'unlimited' license term but one can never will tell for sure. I would miss this capability to show the visual diagram of system components/relationships. I must have missed those capabilities in Dev Studio or Migrator, which would not be surprising, so if someone knows where that is I'd appreciate the info! Dear Valued Customer, As previously communicated to you in a letter dated April 19, 2012, we are very happy to have successfully completed the acquisition of Abydos, the market-leading provider of process-modeling software for the BMC Remedy IT Service Management applications. This letter provides important details for you about the Abydos technologies you previously licensed. We want to let you know of the general availability of the BMC Remedy IT Service Management Process Designer v 8.3.2 (formerly known as Abydos Designer) product. This latest release of BMC Remedy IT Service Management Process Designer contains important new functionality, bug fixes, as well as upgrades to technology components. New Improved Functionality with Process Designer version 8.3.2: * Multi-tenancy: All processes are now attached to an ITSM company so users can only see processes in the client that belong to their own company; * Localization: The process task names, descriptions and field names are all now localizable through the Process Designer Client; * Performance/Scalability: All previous server components consisting of binaries and C-API based plug-ins have been replaced with a single multi-threaded Java plug-in providing improved performance and scalability for enterprise solutions; * Pre-Defined Queries have been added to the Set Fields action to enable process designers to count records in ITSM forms without needing SQL knowledge; * Create New Request action enhanced to provide wizard-based guide for creation of ITSM Purchase Requests and corresponding line items; * Enhanced Logging: Multiple levels of logging now available with output written to a Remedy form for easy access; * Update Request Action now enhanced to allow updates to any Remedy form with a qualification; * Process Tracker (previously Request Tracker) now runs as a servlet which allows it to run from any combination of servers including server groups and mixed-platform environments; You can get the latest release of this technology from the Product Downloads (EPD) page here: http://www.bmc.com/support/downloads-patches. BMC Software is also announcing the end of life of the Abydos Analyser product. Effective April 18, 2012, BMC Software will no longer market Abydos Analyser and will no longer be licensed in any of the markets we serve. We will continue to support the product up until April 18, 2013 on which date BMC Software will discontinue all support for the Abydos Analyser software. BMC Software does not have any migration plans for Abydos Analyser, however, we are making its source code available to existing licensees under the terms and conditions of the Gnu General Public License v2.0. Further, you will find capabilities similar to those provided by Abydos Analyser in the BMC Remedy Developer Studio and Migrator software for which you are currently licensed as a BMC Remedy Action Request System customer. You can get the source code release of this technology here: ftp://filedownload.bmc.com/ Username: abydos Password: an8ly2er We would also like to take this opportunity to share with you the details on how to obtain assistance from our BMC Customer Support team**. You can now contact BMC Customer Support to assist with any questions or help needed with the BMC Remedy IT Service Management Process Designer product. You can also contact BMC Customer Support to assist with any questions or help needed with your current license of Abydos Analyser until the expiration of your support contract or the end-of-support date listed above (whichever is sooner). You can log a ticket with BMC Customer Support on the web at: http://www.bmc.com/support or by email at customer_supp...@bmc.commailto:customer_supp...@bmc.com. You can also access BMC Customer Support by telephone using one of our local or free phone numbers in your country. There is a full list of BMC Customer Support local and free phone telephone numbers here: http://www.bmc.com/support/support-contacts. When logging a ticket via web, email or telephone, please remember to quote your BMC Support
Re: Any tool similar to Abydos Analyser!!
Thank god it's corrupt ... I've just been informed I commited a crime by publishing that info. Claiming ignorance that I was supposed to read the WHOLE notice ! On Thu, Dec 13, 2012 at 9:34 AM, Cecil, Ken kce...@hubbell.com wrote: ** The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source?* *** ** ** ** ** Ken. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Thursday, December 13, 2012 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any tool similar to Abydos Analyser!! ** ** ** I own Abydos Analyser and the notice from BMC I received is below. I'm hoping the product keeps working since it has an 'unlimited' license term but one can never will tell for sure. I would miss this capability to show the visual diagram of system components/relationships. I must have missed those capabilities in Dev Studio or Migrator, which would not be surprising, so if someone knows where that is I'd appreciate the info! Dear Valued Customer, As previously communicated to you in a letter dated April 19, 2012, we are very happy to have successfully completed the acquisition of Abydos, the market-leading provider of process-modeling software for the BMC Remedy IT Service Management applications. This letter provides important details for you about the Abydos technologies you previously licensed. We want to let you know of the general availability of the BMC Remedy IT Service Management Process Designer v 8.3.2 (formerly known as Abydos Designer) product. This latest release of BMC Remedy IT Service Management Process Designer contains important new functionality, bug fixes, as well as upgrades to technology components. New Improved Functionality with Process Designer version 8.3.2: - Multi-tenancy: All processes are now attached to an ITSM company so users can only see processes in the client that belong to their own company; - Localization: The process task names, descriptions and field names are all now localizable through the Process Designer Client; - Performance/Scalability: All previous server components consisting of binaries and C-API based plug-ins have been replaced with a single multi-threaded Java plug-in providing improved performance and scalability for enterprise solutions; - Pre-Defined Queries have been added to the Set Fields action to enable process designers to count records in ITSM forms without needing SQL knowledge; - Create New Request action enhanced to provide wizard-based guide for creation of ITSM Purchase Requests and corresponding line items; - Enhanced Logging: Multiple levels of logging now available with output written to a Remedy form for easy access; - Update Request Action now enhanced to allow updates to any Remedy form with a qualification; - Process Tracker (previously Request Tracker) now runs as a servlet which allows it to run from any combination of servers including server groups and mixed-platform environments; You can get the latest release of this technology from the Product Downloads (EPD) page here: http://www.bmc.com/support/downloads-patches.** ** BMC Software is also announcing the end of life of the Abydos Analyser product. Effective April 18, 2012, BMC Software will no longer market Abydos Analyser and will no longer be licensed in any of the markets we serve. We will continue to support the product up until April 18, 2013 on which date BMC Software will discontinue all support for the Abydos Analyser software. BMC Software does not have any migration plans for Abydos Analyser, however, we are making its source code available to existing licensees under the terms and conditions of the Gnu General Public License v2.0. Further, you will find capabilities similar to those provided by Abydos Analyser in the BMC Remedy Developer Studio and Migrator software for which you are currently licensed as a BMC Remedy Action Request System customer. You can get the source code release of this technology here: ftp://filedownload.bmc.com/ Username: abydos Password: an8ly2er We would also like to take this opportunity to share with you the details on how to obtain assistance from our BMC Customer Support team**. You can now contact BMC Customer Support to assist with any questions or help needed with the BMC Remedy IT Service Management Process Designer product. You can also contact BMC Customer Support to assist with any questions or help needed with your current license of Abydos Analyser until the expiration of your support contract or the end-of-support date listed above (whichever is sooner). You can log a ticket with BMC Customer Support on the web
Re: Qualification syntax question
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include
$NULL$ in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel the
qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of
the submitter being unable to pick themselves, the menu works fine.
However, when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see their
name in the drop down but the side effect is that any user who has a $NULL$
value in the Remedy Login ID field doesn't show up either. How is it that
the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
*Tauf Chowdhury
*
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: lost midtier admin password on ARS 6.03
There is a KB on BMC's site that includes the OOB password line to put back into your config.properties file, which will reset the password back to default. I am not going to post here, due to security concerns... ;-) Enjoy, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:25 AM To: arslist@ARSLIST.ORG Subject: lost midtier admin password on ARS 6.03 hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: lost midtier admin password on ARS 6.03
To make it easier for those w/ Support access: https://kb.bmc.com/infocenter/index?page=content https://kb.bmc.com/infocenter/index?page=contentid=KA334281actp=searchvi ewlocale=en_USsearchid=1355413301788 id=KA334281actp=searchviewlocale=en_USsearchid=1355413301788 Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, December 13, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: lost midtier admin password on ARS 6.03 There is a KB on BMC's site that includes the OOB password line to put back into your config.properties file, which will reset the password back to default. I am not going to post here, due to security concerns... ;-) Enjoy, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:25 AM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: lost midtier admin password on ARS 6.03 hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: lost midtier admin password on ARS 6.03
worked perfectly ! thanks ! rm On 12/13/2012 4:43 PM, Matt Reinfeldt wrote: ** To make it easier for those w/ Support access: https://kb.bmc.com/infocenter/index?page=contentid=KA334281actp=searchviewlocale=en_USsearchid=1355413301788 Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, December 13, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: lost midtier admin password on ARS 6.03 There is a KB on BMC's site that includes the OOB password line to put back into your config.properties file, which will reset the password back to default. I am not going to post here, due to security concerns... ;-) Enjoy, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:25 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: lost midtier admin password on ARS 6.03 hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Qualification syntax question
Tauf this is normal behavior from AR. Now that you are explicitly
excluding 'Remedy Login ID' the system ONLY looks for where this value
is not equal to $NULL$ so you will need to change the qualification
to:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
HTH,
Rafael
On Thu, Dec 13, 2012 at 9:33 AM, Tauf Chowdhury taufc...@gmail.com wrote:
** All,
Need to understand the behavior behind this. It's within SRM but I feel the
qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of the
submitter being unable to pick themselves, the menu works fine. However,
when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see their
name in the drop down but the side effect is that any user who has a $NULL$
value in the Remedy Login ID field doesn't show up either. How is it that
the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
Tauf Chowdhury
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Qualification syntax question
Sweet! Will try it out. Thanks
On Thu, Dec 13, 2012 at 10:39 AM, Jason Miller jason.mil...@gmail.comwrote:
**
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include
$NULL$ in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel
the qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of
the submitter being unable to pick themselves, the menu works fine.
However, when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see
their name in the drop down but the side effect is that any user who has a
$NULL$ value in the Remedy Login ID field doesn't show up either. How is it
that the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
*Tauf Chowdhury
*
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
--
*Tauf Chowdhury
*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: lost midtier admin password on ARS 6.03
Glad to hear it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: lost midtier admin password on ARS 6.03 ** worked perfectly ! thanks ! rm On 12/13/2012 4:43 PM, Matt Reinfeldt wrote: ** To make it easier for those w/ Support access: https://kb.bmc.com/infocenter/index?page=content https://kb.bmc.com/infocenter/index?page=contentid=KA334281actp=searchvi ewlocale=en_USsearchid=1355413301788 id=KA334281actp=searchviewlocale=en_USsearchid=1355413301788 Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, December 13, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: lost midtier admin password on ARS 6.03 There is a KB on BMC's site that includes the OOB password line to put back into your config.properties file, which will reset the password back to default. I am not going to post here, due to security concerns... ;-) Enjoy, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:25 AM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: lost midtier admin password on ARS 6.03 hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: lost midtier admin password on ARS 6.03
The password is encryped in the config.properties (under \WEB-INF\classes) file and is called: arsystem.password You can put a plain text password, login to config.jsp using this new password, and put in a new password from the config.jsp that will encrypt this back again. There is the Remedy AR server password in the config.properties as well - so please make sure you update the correct one. Hope this helps. J -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:25 AM To: arslist@ARSLIST.ORG Subject: lost midtier admin password on ARS 6.03 hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Qualification syntax question
Folks,
Just to be clear
This is not an AR or SRM topic. It is a Relational Database query topic.
NULL is a value. It means that there is no value.
So, if you search for something in ANY relational database and specify a
criteria, unless you explicitly test for
NULL values, NULL values will not match.
Yes, this seems weird that NULL will not match when you say does not equal a
specific value. But, that is
the nature of relational queries.
no value does not match and does not NOT match ANYTHING. It can only be
tested for NULL.
ANY qualification where the value in the DB is NULL will return a FALSE for
that portion of the qualification
unless the qualification is specifically to test for NULL.
Just something to keep in mind whenever you are querying a database.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, December 13, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Qualification syntax question
**
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include $NULL$
in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel the
qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is that
the submitter should not be able to pick themselves as someone who needs to get
access. There are search menus that allow the submitter to narrow down to the
person who needs access. The last menu is called Full Name and it does a lookup
on the People form. Without the requirement of the submitter being unable to
pick themselves, the menu works fine. However, when I add the following to the
qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see their
name in the drop down but the side effect is that any user who has a $NULL$
value in the Remedy Login ID field doesn't show up either. How is it that the
above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
Tauf Chowdhury
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Qualification syntax question
As always, thanks Doug for the explanation
On Thu, Dec 13, 2012 at 11:51 AM, Mueller, Doug doug_muel...@bmc.com wrote:
**
Folks,
Just to be clear….
This is not an AR or SRM topic. It is a Relational Database query topic.
NULL is a value. It means that there is no value.
So, if you search for something in ANY relational database and specify a
criteria, unless you explicitly test for
NULL values, NULL values will not match.
Yes, this seems weird that NULL will not match when you say does not
equal a specific value. But, that is
the nature of relational queries.
no value does not match and does not NOT match ANYTHING. It can only be
tested for NULL.
ANY qualification where the value in the DB is NULL will return a FALSE for
that portion of the qualification
unless the qualification is specifically to test for NULL.
Just something to keep in mind whenever you are querying a database.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, December 13, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Qualification syntax question
**
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include
$NULL$ in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel the
qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of the
submitter being unable to pick themselves, the menu works fine. However,
when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see their
name in the drop down but the side effect is that any user who has a $NULL$
value in the Remedy Login ID field doesn't show up either. How is it that
the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
Tauf Chowdhury
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Vaibhav, I agree with everything you said except the 1st line: Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. Abydos DESIGNER is now Process Designer. Analyser was a different product as discussed in previous posts. On Thu, Dec 13, 2012 at 11:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi Vaibhav, Does it make coffee too? What doesn't it do? Specifically, can processes be parent /child / grandchild, as many levels as you want? Can it be and is it typically used by process owners, i.e. users, rather than the Remedy team? Can users add ad hoc tasks? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Thursday, December 13, 2012 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20
Re: Any tool similar to Abydos Analyser!!
I bet you could still purchase it as a standalone component. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram
Re: Any tool similar to Abydos Analyser!!
1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow
Re: Any tool similar to Abydos Analyser!!
Well, when it was still Abydos and not BMC, you could download the standalone version of Designer. The idea was to be able to distribute it to Business Analysts to have them build out the business process and then hand it off to the Remedy dev to tie it all together into Remedy (assigning support groups and custom fields and such). However, I think now, you have to always log in to an AR system in order to access the GUI functionality to build the flows. On Thu, Dec 13, 2012 at 12:24 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I bet you could still purchase it as a standalone component. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship
Re: Any tool similar to Abydos Analyser!!
I'm talking about Analyser, not Designer. Since I've owned Designer for many years I kind of resent having to purchase it again. I'd agree with paying similar yearly support as I do now. Tauf, don't ever think you can't do something in 'custom' that you do in ITSM if you choose too. In custom, you just simply get 'what you need' not what the world thinks you need! On Thu, Dec 13, 2012 at 11:23 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev
Re: Any tool similar to Abydos Analyser!!
At WWRUG, I asked someone from BMC about this, and they said it was being discussed. Just to help them along in their discussions, I created an Idea in BMC Communities for us to vote on: https://communities.bmc.com/communities/ideas/1572 Seems like there is enough demand for that. Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Qualification syntax question
Its always funny how nothing can be so confusing. No wonder the Romans
didn't have a zero. :-)
Thad
On Thu, Dec 13, 2012 at 8:51 AM, Mueller, Doug doug_muel...@bmc.com wrote:
**
Folks,
** **
Just to be clear….
** **
This is not an AR or SRM topic. It is a Relational Database query topic.
** **
NULL is a value. It means that there is no value.
** **
So, if you search for something in ANY relational database and specify a
criteria, unless you explicitly test for
NULL values, NULL values will not match.
** **
Yes, this seems weird that NULL will not match when you say does not
equal a specific value. But, that is
the nature of relational queries.
** **
no value does not match and does not NOT match ANYTHING. It can only be
tested for NULL.
** **
ANY qualification where the value in the DB is NULL will return a FALSE
for that portion of the qualification
unless the qualification is specifically to test for NULL.
Just something to keep in mind whenever you are querying a database.
** **
Doug Mueller
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Thursday, December 13, 2012 7:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Qualification syntax question
** **
**
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include
$NULL$ in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel
the qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of
the submitter being unable to pick themselves, the menu works fine.
However, when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see
their name in the drop down but the side effect is that any user who has a
$NULL$ value in the Remedy Login ID field doesn't show up either. How is it
that the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
*Tauf Chowdhury
*
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi Tauf. Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn't. The other purpose is for new processes and enabling your help desk people to, when they see the need for a new process, use an ad hoc task capability to create new processes on the fly. The ad hoc task capability should change any Remedy ticket into a multi-task process on the fly. You didn't answer my question: can the process be more than one level deep. Can it be parent / child / grandchild or more? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and
Re: Qualification syntax question
LOL! :)
On Thu, Dec 13, 2012 at 12:36 PM, Thad Esser thad.es...@gmail.com wrote:
** Its always funny how nothing can be so confusing. No wonder the Romans
didn't have a zero. :-)
Thad
On Thu, Dec 13, 2012 at 8:51 AM, Mueller, Doug doug_muel...@bmc.com wrote:
**
Folks,
Just to be clear….
This is not an AR or SRM topic. It is a Relational Database query topic.
NULL is a value. It means that there is no value.
So, if you search for something in ANY relational database and specify a
criteria, unless you explicitly test for
NULL values, NULL values will not match.
Yes, this seems weird that NULL will not match when you say does not
equal a specific value. But, that is
the nature of relational queries.
no value does not match and does not NOT match ANYTHING. It can only be
tested for NULL.
ANY qualification where the value in the DB is NULL will return a FALSE
for that portion of the qualification
unless the qualification is specifically to test for NULL.
Just something to keep in mind whenever you are querying a database.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, December 13, 2012 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Qualification syntax question
**
You are correct, this happens throughout AR not just SRM. Now that you are
excluding based on 'Remedy Login ID' you will have to explicitly include
$NULL$ in the query.
Something like:
AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)
Jason
** All,
Need to understand the behavior behind this. It's within SRM but I feel
the qualification is AR related so any help would be appreciated.
I have a service that has to do with access. Of course, the requirement is
that the submitter should not be able to pick themselves as someone who
needs to get access. There are search menus that allow the submitter to
narrow down to the person who needs access. The last menu is called Full
Name and it does a lookup on the People form. Without the requirement of the
submitter being unable to pick themselves, the menu works fine. However,
when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$
my requirement is met but with side effects. The submitter cannot see
their name in the drop down but the side effect is that any user who has a
$NULL$ value in the Remedy Login ID field doesn't show up either. How is it
that the above string also includes null values?
This is SRM/ITSM/ARS 7.6.04 p1
--
Tauf Chowdhury
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Tauf, Sorry, I was away from my desk for a few minutes and didn't see your answer to the question about whether a process could be more than one level deep. I see that your answer was No. Thanks. Stan w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** 1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as
Re: Any tool similar to Abydos Analyser!!
Well if that's how you choose to take it. :) There is functionality to nest processes inside other processes but I am not sure how confusing that would get and I've never tried it. I think there's a visualized though that let's the user see the graphical representation of the process. Maybe if Mark Herring or Chris Jones is reading this, they can expand upon it. Sent from my iPhone On Dec 13, 2012, at 1:04 PM, Stanley Feinstein st...@projectremedies.com wrote: ** Tauf, Sorry, I was away from my desk for a few minutes and didn’t see your answer to the question about whether a process could be more than one level deep. I see that your answer was No. Thanks. Stan w. 310-230-1722. c. 310-428-5748. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Thursday, December 13, 2012 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any tool similar to Abydos Analyser!! ** 1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user
Re: Any tool similar to Abydos Analyser!!
Hi Vikram, You should have a look at www.arsmarts.com. Maybe the Grapher module would answer your needs. Best regards. Kaïs. On 13/12/2012 11:20, Vikram wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
VM Clone, things to consider
Hello everyone, Planning to deploy VM clones to build QA and Dev servers as identical copies of ITSM 7.6.04 production server, can anyone provide feedback on the right steps to do that, specially in regards to configuration files, configuration forms and every place where references to server names should be considered? The layout is ITSM 7.6.04 in a server group, Windows 2008, remote SQL Server 2008, and has integrations with BPPM, ADDM, ITBM, AIS, etc. Thank you, -Mauricio ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: VM Clone, things to consider
Mauricio, This article may be of interest to you https://communities.bmc.com/communities/docs/DOC-7710 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 13, 2012 1:09 PM To: arslist@ARSLIST.ORG Subject: VM Clone, things to consider ** Hello everyone, Planning to deploy VM clones to build QA and Dev servers as identical copies of ITSM 7.6.04 production server, can anyone provide feedback on the right steps to do that, specially in regards to configuration files, configuration forms and every place where references to server names should be considered? The layout is ITSM 7.6.04 in a server group, Windows 2008, remote SQL Server 2008, and has integrations with BPPM, ADDM, ITBM, AIS, etc. Thank you, -Mauricio _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Due Soon Change Approvals
Has anyone configured Due Soon approvals from approval central? Can it be based on a scheduled start date or must a static interval be defined for the process? -- Thank You, Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Installing AR Server 7.6.04 on Linux machine
We are planning to migrate our Remedy environment from Sun Solaris (oracle
10g) to Linux environment (Oracle 11g). I am trying to install ARS 7.6.04
on Oracle 11g, while installing I am getting the following error.
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to execute SQL
statement],Detail=[[SQLERRORCODE]=2199 [SQLMESSAGE]=ORA-02199: missing
DATAFILE/TEMPFILE clause [SQLSTATEMENT]=CREATE TEMPORARY TABLESPACE
ARTMPSPC]}
Any one has successfully installed ARS 7.6.04 in Linux environment. Please
suggest us how to successfully install Remedy in Linux.
Thanks,
Anand
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Installing AR Server 7.6.04 on Linux machine
Hello Anand,
The installer says missing tempfile Did you running installer with
pre-created tablespace or you want installer to create tablespace.
If you let the installer takes care of the tablespace part, you wouldnt hit
into this error. Also during Database panel, select new temp tablespace.
I would do below
01. Drop tablespace, Role, user created on your Linux Db
02. Drop directory structure from /opt/bmc .../etc/arsystem
03. Run the installer again and let the installer create tablespace and
temp tablespace.
If you would want to run againest existing pre-created tablespace, you can
refer 7.6.04 Install Document Page 38
To use a previously created tablespace in BMC Remedy AR System
1 In a SQL*Plus window, create the tablespace. For example:
create tablespace arsys
datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M reuse;
2 Create a user. For example:
create user aradmin identified by AR#Admin#
default tablespace arsys
temporary tablespace temp
quota unlimited on arsys;
3 Create a role for the user you created in step 2 above. For example:
create role ARole_arsys not identified;
4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create
sequence, create session, create synonym, create table, create
view, create procedure, create trigger, query rewrite to
ARole_arsys;
5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;
++
Hope this helps.
Regards/Vaibhav
On Thu, Dec 13, 2012 at 1:42 PM, Anantha Jeyaprakash
mrwebminis...@gmail.com wrote:
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to execute SQL
statement],Detail=[[SQLERRORCODE]=2199 [SQLMESSAGE]=ORA-02199: missing
DATAFILE/TEMPFILE clause [SQLSTATEMENT]=CREATE TEMPORARY TABLESPACE
ARTMPSPC]}
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Localization toolkit - translation error: 'is not a JSONObject'
I am trying to localize a number of custom forms using the localization toolkit (7.6.4 build 002). Remedy 7.6.04 SP3 201201302357 BMC Remedy Developer Studio Version: 7.6.04 SP3 All functionality within the toolkit seems to work fine except for the 'Translate Strings' option. When I click that option I get the following error for every item sent for translation: ERROR - Error while translating item string: Complete ;in locale: fr_CA [Exception: JSONObject[responseData] is not a JSONObject.] I could not find much documentation on this error, just this on BMC Error while translating strings in Localization toolkit This question is Not Answered. https://communities.bmc.com/communities/thread/64729 If anyone has any insight or knows how to resolve this problem I would greatly appreciate any assistance. Thank you, Bob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Localization toolkit - translation error: 'is not a JSONObject'
Appears to me similar to a bug # SW00411857 Translate Strings is not meant for localization work. It was added as a temporary tool which can be used to test localization by getting strings translated from Google API. The errors you see is not error from L10n toolkit. It is error message returned by Google translation API. ++ Hope this helps. ~ Vaibhav On Thu, Dec 13, 2012 at 2:20 PM, Robert Schickman robert.schick...@compass-usa.com wrote: JSONObject ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
