Re: Keyboard Shortcuts in Developer Studio

[Jason Miller]

Thanks Steve!  Some good ones that I'll definitely include.


On Fri, Mar 1, 2013 at 1:59 AM, Steve Kallestad  wrote:

> ** A few tips off the top of my head...
>
> For those out there who work on several different instances of developer
> studio...
>
> Working lists are defined in /WorkingListDefinition.xml
>
> It's a very easy to understand XML file.  You can copy it between
> workspaces and machines to have your handy set of working lists available
> without recreating them manually.
>
> There's also the Switch Workspace command in the file menu.  That's handy
> for when you have a few different focus areas. You can have a different set
> of working lists in each workspace.
>
> 
> Window->Preferences is something I don't look at often enough, but it's
> has a few options in there that are handy.
>
> Setting default permissions for objects saves all kinds of time and rarely
> needs to get changed.  QBE match as well.
>
> I also uncheck the "All Views" options for screen objects so I can manage
> that myself.
> 
> One thing that had me going for a while was how to move objects around
> with the keyboard.
>
> When you have one selected, hit the period button (.).  Once you've done
> that, you can use the arrow keys to reposition.  For finer control, adjust
> the Keyboard Move Step Size in Window->Preferences.
>
> 
> And don't dismiss the built-in help.  While there are some areas where
> it's a little thin, I'm almost always surprised at how helpful the help
> actually is.
>
> 
> When you have a lot of windows open, you can CTRL+SHIFT+E to pop up a
> switching utility that you can read all the names and select one.
>
> You can also hit the "Select Clean Editors" button and "Close Selected
> Editors" to close all of the objects that are saved.
>
> 
> And just for grins, try this.
>
> Ctrl+3, then type "New A"  It will autocomplete and give you fast access
> to create a new active link.
>
> 
> I don't know when "Show Fields Not In View" button showed up on the
> outline list, but that has saved me tons of time.
>
> 
> And lastly, I use AutoHotKey  to remap my capslock
> key to CTRL.  The three times a year I actually need caps lock, I can
> disable it temporarily, but you would be surprised how much of a difference
> a little change like that can make.
>
> Thanks,
> Steve
>
> On Fri, Mar 1, 2013 at 1:20 AM, Jason Miller wrote:
>
>> **
>> Happy March everybody.  Here is a link to the main Dev Studio document on
>> the BMC Communities: Developer Studio Tips and 
>> Tricks
>> .
>>
>> We have more content that we'll be adding as well.  If you have a tip or
>> trick add a comment to start a dialog or just go ahead and update the
>> appropriate document with your knowledge.
>>
>> Jason
>>
>>
>> On Wed, Jan 23, 2013 at 10:39 PM, Jason Miller wrote:
>>
>>> Ok, ok.  This Dev Studio Tips and Trick topic keeps coming up.  It is
>>> like being able to use this tool efficiently is important to people :)
>>>
>>> We were emailing off list earlier this evening and sharing some of our
>>> most recent discoveries.  Guess it is only fair we let everybody in.
>>>
>>> Joe/Rod, let's set a date.  This way we don't just keep saying it is
>>> coming (it has been 3 months already).  Is it fair to say we'll publish
>>> before the end of Feb?  That is a bit over a month.  Maybe we
>>> can under-promise and over deliver (at with a ver. 1).
>>>
>>> Jason
>>>
>>>
>>> On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza  wrote:
>>>
 It is in the RUG2012 downloads page (which I think is only accessible to
 those that have access to it - participants). Now that you ask where, I
 don't think we have anything ready in the Dev Community as yet. Jason
 was
 our anchorman with whatever we were collecting so I'll need to circle
 back
 with him - maybe its not yet up there as we were still adding content
 to the
 document as it was not ready for use without the backup of a live
 presentation.

 What we had was good enough for use during a live presentation.

 So wait up on Jason to reply to this one. I'm not sure where we are at
 this
 point.

 Joe

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF
 AFWA 2
 SYOS/SYOE
 Sent: Wednesday, January 23, 2013 2:21 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Keyboard Shortcuts in Developer Studio

 Don't suppose you could point me towards where that might be kept?
 Thanks,
 Roy



 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
 Sent: Wednesday, January 23, 2013 12:55 PM
 To: arslist@arslist.org
 Subject: Re: Keyboard Shortcuts in Developer Studio

 ---

Re: Remedy Integration with other Ticketing systems

[Jason Miller]

Very cool!  I really like the approach you detail.  Today we build all of
the rules and processing in AR workflow.  I think we need to look into
using Procmail since we haven't started to (re)build email integration with
our new out of the box system.

Jason


On Fri, Mar 1, 2013 at 9:35 AM, Peters, Ron  wrote:

> **
>
> Fortunately I already had our system pretty much documented for support
> purposes. I did some cleanup and posted it. The document posted is an
> overall design with use cases.
>
> ** **
>
> Thanks,
>
> Ron
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, February 28, 2013 11:21 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: Remedy Integration with other Ticketing systems
>
> ** **
>
> ** 
>
> Hi Ron,
>
> ** **
>
> It sounds like you have some great knowledge and experience with
> email integration and using Procmail.  I know time is an issue for many of
> us but it would be great if you would be able to create a 
> document
>  in
> the in AR System section of the BMC Communities.  This topic sounds like
> something many people would benefit from having a document to follow and
> some sample use cases.
>
> ** **
>
> Jason
>
> ** **
>
> ** **
>
> On Thu, Feb 28, 2013 at 8:20 AM, Peters, Ron  wrote:
> 
>
> ** 
>
> I’d echo everything said below for the pros and cons. We heavily use email
> integration and the OOTB email engine primarily for incident creation and
> routing. I moved all the email decision making and ticket creation logic
> out of Remedy and use Procmail which is designed for the task. I have a
> single script that is used to generate a ticket though the ticket can be
> fully customized and assigned directly based on the variables used when the
> script is called. I have dozens and dozens of rule sets that are used for
> many different reasons and implementing new ones is fairly trivial. The
> system processes through ~5000 messages a week.
>
>  
>
> Automated messages from UPS’s around the company can auto create tickets
> for their support team if the right message comes in or simply ignore and
> drop the message. Monitoring systems send messages that are routed to other
> groups. Messages from end users sent through special distribution lists
> auto-route to the proper support group (Asia, Europe etc.). Tickets are
> created for specific customers or a faceless default account depending on
> the need. Any message that shows up and doesn’t have a specific rule that
> applies generates a ticket for my team to investigate. I don’t want to miss
> anything. I’ve eliminated (so far) all the mail loops through a set of
> system rules (drop messages coming from Remedy etc.). All this from
> primarily a single script that is tightly controlled. The business has
> become very aware of what we can do and I commonly get requests for more
> integration in other areas.
>
>  
>
> Hope that helps and if you’re interested, let me know.
>
>  
>
> $.02
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Thursday, February 28, 2013 7:21 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Integration with other Ticketing systems
>
>  
>
> ** 
>
> Email is the easiest to implement and troubleshoot. Polling can be an
> issue if you are doing a hot handoff where your customer is tier 1, you are
> tier 2 and the their end user’s phone call will be transferred to you. Even
> if polling is 1 minute on each end that can seem like eternity.  The other
> advantage of email is simulation. Typically in a  web services approach you
> are not going to have access/control end to end. You can send the email
> from your desktop mimicking the customer/process, see any error messages
> and verify any custom workflow. Email is also better if you are having
> periods of downtime. The incoming email will be in the mailbox until the
> Remedy server comes back up. In the case of a web service the SOAP call
> fails and the request is gone. The down side is the polling and security.
> Also there is the perception that email is low tech, and not reliable (AKA
> not cool). 
>
>  
>
> The biggest shortcoming is going to be the other ticket system. I have
> worked with Remedy, NimSoft, Service Desk Manager, and Service-Now and each
> has its own challenge.  If they are using a shared/on-demand version then
> customizations on their end are difficult to impossible. Attachments can be
> tricky. Data lengths can be an issue where your fields are shorter than
> their fields. If you have data length or required field conflicts you might
> want to consider a staging form where 

Re: You do not have permission....(users complain)

[patchsk]

Here is more information related to this topic in case you want pursue this.
I was not able to find this information in the latest online documentation 
so Iam copying from my saved notes from earlier 7.6.03 PDF documentation. 
So not sure if they changed this logic recently.

If I remember correctly an open incident can always be updated by members 
of either Assignee Group or Owner Group.

The default OOTB logic I think is who ever creates the ticket that group 
becomes the owner group.
So they always retain the ability to modify the ticket.
Exception: Except if SupportGroup of type HelpDesk is involved.
   If a ticket is created by or assigned to HelpDesk they always 
retain the ownership of the ticket and users have to contact them to update 
the ticket unless they are part of the Assignee Group.

Example:

Support Group Name|Type|Member
SG_A|HelpDesk|PersonA
SG_B|Tier2|PersonB
SG_C|Tier3|PersonA

If A creates an incdient the ownergroup of the incident is SG_A
If B creates an incidnet and assignes to SG_A ownergroup is SG_A
If B creates an incident and assigns to C, SG_B becomes the Ownergroup.

You can setup custom ownership rules or modify OOTB filters  for changing 
Ownership to suit 
your company needs.

---
Hi Patchsk,
 
Thank you for your email.
 
I have it set up so that our call center is the owner of all incidents. The 
issue is other groups like to grab tickets rather than wait which was the 
old practice. Your comments about tier 1 and ownership is interesting and I 
will need to read into that one.
 
Mark
 

 
I think it is to protect the data security.
In one of the organization I worked HR usually creates tickets ahead of 
time to helpdesk to revoke systems access  to employees they would fire in 
the next couple of days. So this kind of data security makes sense.
 
When we went live with ITSM 7.6.03 we got this sort of complaints from two 
kinds scenarios.
1. Call center lost the ability to update tickets.
2. Ticket submitters lost the ability to update the ticket with more 
details once they assign it to a different group.
 
For 1) We made call center folks to be Incident Masters. That was the only 
OOTB option available.
In that organization The call center should be able to update tickets 
assigend to or owned by anyone in the organization.
Because they get frequent calls about status updates they tend to put that 
in the work logs or change priority.
 
For 2) We circumvented the second problem by making all Support Groups to 
Tier1 in the support group form. 
   I think OOTB when a tier1 group creates a ticket and assigns to a 
different tier1 group,the submitted tier1 group becomes the
  owner group of that ticket. There is some matrix in the 
incident documentationd describing that.
  ITSM OOTB allows people belong to either owner group or 
assignee group to be able to make updates.


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Re: Numeric values for keywords in def files

[Joe D'Souza]

A lot of that kind of data is found in the ar.h file. Its useful to keep
that file handy when doing your development work. I find it most useful for
perform-action-active-link actions so I know what action number represents
what..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Friday, March 01, 2013 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Numeric values for keywords in def files

Here's my dumb question for a Friday afternoon: is there an index somewhere
of the numeric values for keywords?

I was looking at a filter in a def file just now and saw that it used $-4$
in the message and I had no idea how there could be a negative field ID
since I had never run into one before. I had to open the filter in Dev
Studio to see that it was the numeric representation of the $DATE$ keyword.
Hence my question, the next logical step for me would be to have a reference
table of keywords with their numeric values and I can't find that in the
7.6.04 docs on in Communities.

-Rick

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Re: OT: Friday Humor

[Joe D'Souza]

Both funny jokes  :-)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, March 01, 2013 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Friday Humor

 

** 

Good 2 see since joke on friday..just to refresh eachones mind from the
mamoth task...keping smiling. Have a nice day ahead folks

In a shop a man asked for 1/2 kg of butter.

The salesperson, a young boy, said that only 1kg packs were available in the
shop, 

but the man insisted on buying only 1/2 kg. 

So the boy went inside to the manager's room and said "An idiot outside
wants to buy only 1/2 kg of butter". 
To his surprise, the customer was standing right behind
him..!!!

So the boy added immediately, "And this gentleman wants to buy the other
half!!". 

After the customer left, the manager said "You have saved your position by
being clever enough at the right time. Where do you come from?"

To this the boy said, "I come from Brazil. The place consists of only
prostitutes and football players!"

The manager replied coldly, "My wife is also from Brazil ".

To this the boy asked excitedly, "Oh yeah? Which team does she play for?"

Presence of mind helps, Never Panic!!!

On 1 Mar 2013 21:20, "Phil Bautista"  wrote:

** 

Ok, so this could be modified to incorporate any number of discovery tools,
database of your choice, PC vendor you like (or dislike), etc.  But you may
find it funny and can perform your own variable substitution.

 

"A cowboy named Bud was overseeing his herd in a remote mountainous pasture
in Montana when suddenly a brand-new BMW advanced toward him out of a cloud
of dust. The driver, a young man in a BrioniR suit, GucciR shoes, RayBanR
sunglasses and YSLR tie, leaned out the window and asked the cowboy, "If I
tell you exactly how many cows and calves you have in your herd, will you
give me a calf?" Bud looks at the man, who obviously is a yuppie, then looks
at his peacefully grazing herd and calmly answers, "Sure, why not?" The
yuppie parks his car, whips out his DellR notebook computer, connects it to
his Cingular RAZR V3R cell phone, and surfs to a NASA page on the Internet,
where he calls up a GPS satellite to get an exact fix on his location which
he then feeds to another NASA satellite that scans the area in an
ultra-high-resolution photo. The young man then opens the digital photo in
Adobe PhotoshopR and exports it to an image processing facility in Hamburg ,
Germany ... Within seconds, he receives an email on his Palm PilotR that the
image has been processed and the data stored. He then accesses an MS-SQLR
database through an ODBC connected ExcelR spreadsheet with email on his
BlackberryR and, after a few minutes, receives a response. Finally, he
prints out a full-color, 150-page report on his hi-tech, miniaturized HP
LaserJetR printer, turns to the cowboy and says, "You have exactly 1,586
cows and calves." "That's right. Well, I guess you can take one of my
calves," says Bud. He watches the young man select one of the animals and
looks on with amusement as the young man stuffs it into the trunk of his
car. Then Bud says to the young man, "Hey, if I can tell you exactly what
your business is, will you give me back my calf?" The young man thinks about
it for a second and then says, "Okay, why not?" "You're a Congressman for
the U.S. Government", says Bud. "Wow! That's correct," says the yuppie, "but
how did you guess that?" "No guessing required." answered the cowboy. "You
showed up here even though nobody called you; you want to get paid for an
answer I already knew, to a question I never asked. You used millions of
dollars worth of equipment trying to show me how much smarter than me you
are; and you don't know a thing about how working people make a living - or
about cows, for that matter. This is a herd of sheep. Now give me back my
dog. AND THAT FOLKS IS WHAT THE PROBLEM IS ALL ABOUT."

 

Phil Bautista, WWRUG13 Advisory Board

512-731-0304

Social - http://www.facebook.com/phil.bautista

Business - http://www.linkedin.com/in/philbautista

WWRUG12 - http://www.wwrug12.com/contact_phil.html
 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: WWRUG13?

[Joe D'Souza]

I do tend to 'wander' about whenever I go to any new places in my free time,
especially if they have things you do not see in cities or mid size towns. I
haven't been  around much in Houston, as Houston is like any regular city.

 

That winter I did saw a few homes near Brookhollow campus which is in the
city where you could tell the pit fires were not because of BBQ's - It was
unusually cold that winter in Houston. Someone local to Houston told me that
some old homes there did not have regular central heating as its never too
cold in Houston, so people tend to do that when it gets cold. Generally you
do not get ice on the road in Houston I hear, but that particular winter,
there were portions of 610 that were closed because of puddles that had
frozen as early as 10:00 PM.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, March 01, 2013 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

If WWRUG** was in Houston, it would have to be in the spring or late fall!
Today. beautiful!  63F Midafternoon.  36F in the morning! 

 

I've lived here since 1972 and have never seen a bonfire in anyone's yard,
unless you are out in the county in a very rural area.  Then again, maybe
Joe went places I've never been :-)

 

As for a bbq pit!  That is a fact of life around here!

 

Claire

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, March 01, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

It's actually pretty pleasant in starting middle of October to end of
February - sometimes even with strong cold winds in December. I remember 2
Decembers ago spending a lot of my time around there where there were
warnings of ice on road. And some old homes there are not equipped with
heating, so you would see a few places where some would build a small
bonfire or light up their bbq pits..

 

Cheers

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, February 28, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

Houston isn't nasty hot when?

 

We are close to announcements, either tomorrow or Monday.

 

There will be a WWRUG13 just setting the details.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: February 28, 2013 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

September in Houston is nasty hot!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, February 27, 2013 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

Logistically we cannot move the WWRUG to Europe, 

which does not preclude a separate event there.

 

Personally I would go with October and do Octoberfest in Waterloo Canada,

But then we are in Friday conversation territory and last I checked today is
Weds.

 

Arrangements are almost complete for remaining where we were towards late
September,

But there is many a slip twixt cup and lip, or in this case pen and paper.

 

I am really hoping to be able to announce things this Friday,

but there are other parties that have to put pen to paper.

(or electronically sign in some form).

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: February 27, 2013 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

Ben, I would balk at that. Not that I don't want to go to Europe but
realistically I doubt I would be making it to WWRUG that year.

Jason

On Feb 27, 2013 6:50 AM, "Ben Chernys" 
wrote:

Another +1 for Europe (the real one J)  But I expect BMC would balk at that!



And there's certainly no green coloured beer in Ireland though plenty of
Guinness.  I have drunk green coloured beer on St Pattie's day in Calgary,
and Calgary has a whole slew of Irish pubs.



We do have a small St Pattie's day street fest where you can walk around
with your Guinness or a more usual German beer and sausages (& if you're
lucky pork neck steaks!) and hear plenty of English speaking - in Munich
(and a few Irish pubs too).

Cheers

Ben

www.softwaretoolhouse.com





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: February-27-13 13:32
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?



**

Actually, St. Patrick's day isn't much celebrated in Ireland, except for the
tourists.  It's a far bigger holiday in America.

Rick

On Feb 27, 2013 3:25 AM, "Dan Miller"  wrote:

i vote to move the WWRUG to Ireland, move it to March and you can all enjoy
St Patricks day  :-)


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Re: ARS 8.x and User Tool

[Rick Westbrock]

You should be able to build an administrator console that has a dynamic menu 
(data dictionary I believe) listing the forms so that you could provide access 
to all forms that way via workflow and restrict it via normal group permissions.

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Friday, March 01, 2013 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

 

** 

For security reason I guess and to avoid everyone to look at the form names?


On 01 Mar, 2013,at 11:38 PM, SUBSCRIBE arslist Aditya Sharma 
 wrote:

Hi,
One question coming to my mind, if user tool is no more entertained with 8.X 
and further releases, why we are not having MT Object List installed as part of 
installation?

Regards,
Aditya

Sent from my BlackBerry® smartphone from !DEA

-Original Message-
From: Rick Westbrock 
Sender: "Action Request System discussion list(ARSList)" 
Date: Fri, 1 Mar 2013 14:15:00 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

I actually do use rrrChive for larger volume exports but when it's just a few 
records I find it easier to just do it in the UI instead. I can export ARX 
files from MT now that I realize I forgot to change the destination from Screen 
to File. Rookie mistake but on all my previous engagements we were not using MT 
very much at all and I used the WUT for everything myself. This is one of those 
little differences using a browser that I'm still learning about.

-Rick

___
Rick Westbrock
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 01, 2013 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

Hi,

Why not use RRR|Chive, it creates and reads ARX files.

You can also export ARX-files from Mid-Tier, right?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> How does one export records to an ARX file via the mid-tier? That’s 
> the main reason I still use the User Tool.
>
>
>
> -Rick
>
>
>
>
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
> Sent: Friday, March 01, 2013 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 8.x and User Tool
>
>
>
> **
>
> Hi :)
>
>
>
> There is no user tool anymore bundled in 8.x, but you can use the one 
> from 7.6.04… Though it would be better to get used to "mid-tier only"
>
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
>
>
>
>
>
> **
>
> Hi,
>
> Will the User Tool continue to work with 8.X?
>
> thanks,
> Tony
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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>

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"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS 8.x and User Tool

[laurent matheo]

**
For security reason I guess and to avoid everyone to look at the form names?On 01 Mar, 2013,at 11:38 PM, SUBSCRIBE arslist Aditya Sharma  wrote:Hi, One question coming to my mind, if user tool is no more entertained with 8.X and further releases, why we are not having MT Object List installed as part of installation?  Regards, Aditya  Sent from my BlackBerry® smartphone from !DEA  -Original Message- From: Rick Westbrock  Sender: "Action Request System discussion list(ARSList)"  Date: Fri, 1 Mar 2013 14:15:00  To:  Reply-To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool  I actually do use rrrChive for larger volume exports but when it's just a few records I find it easier to just do it in the UI instead. I can export ARX files from MT now that I realize I forgot to change the destination from Screen to File. Rookie mistake but on all my previous engagements we were not using MT very much at all and I used the WUT for everything myself. This is one of those little differences using a browser that I'm still learning about.  -Rick  ___ Rick Westbrock QMX Support Services   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, March 01, 2013 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool  Hi,  Why not use RRR|Chive, it creates and reads ARX files.  You can also export ARX-files from Mid-Tier, right?  Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)  Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se.  > How does one export records to an ARX file via the mid-tier? That’s  > the main reason I still use the User Tool. > > > > -Rick > > > > > > ___ > > Rick Westbrock > > QMX Support Services > > > > From: Action Request System discussion list(ARSList)  > [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo > Sent: Friday, March 01, 2013 9:09 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 8.x and User Tool > > > > ** > > Hi :) > > > > There is no user tool anymore bundled in 8.x, but you can use the one  > from 7.6.04… Though it would be better to get used to "mid-tier only" > > Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit : > > > > > > ** > > Hi, > > Will the User Tool continue to work with 8.X? > > thanks, > Tony > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  > "Where the Answers Are, and have been for 20 years" >  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ARS 8.x and User Tool

[SUBSCRIBE arslist Aditya Sharma]

Hi,
One question coming to my mind, if user tool is no more entertained with 8.X 
and further releases, why we are not having MT Object List installed as part of 
installation?

Regards,
Aditya

Sent from my BlackBerry® smartphone from !DEA

-Original Message-
From: Rick Westbrock 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Fri, 1 Mar 2013 14:15:00 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

I actually do use rrrChive for larger volume exports but when it's just a few 
records I find it easier to just do it in the UI instead. I can export ARX 
files from MT now that I realize I forgot to change the destination from Screen 
to File. Rookie mistake but on all my previous engagements we were not using MT 
very much at all and I used the WUT for everything myself. This is one of those 
little differences using a browser that I'm still learning about.

-Rick

___
Rick Westbrock
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 01, 2013 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

Hi,

Why not use RRR|Chive, it creates and reads ARX files.

You can also export ARX-files from Mid-Tier, right?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> How does one export records to an ARX file via the mid-tier? That’s 
> the main reason I still use the User Tool.
>
>
>
> -Rick
>
>
>
>
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
> Sent: Friday, March 01, 2013 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 8.x and User Tool
>
>
>
> **
>
> Hi :)
>
>
>
> There is no user tool anymore bundled in 8.x, but you can use the one 
> from 7.6.04… Though it would be better to get used to "mid-tier only"
>
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
>
>
>
>
>
> **
>
> Hi,
>
> Will the User Tool continue to work with 8.X?
>
> thanks,
> Tony
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: WWRUG13?

[Sanford, Claire]

If WWRUG** was in Houston, it would have to be in the spring or late fall!   
Today... beautiful!  63F Midafternoon.  36F in the morning!

I've lived here since 1972 and have never seen a bonfire in anyone's yard, 
unless you are out in the county in a very rural area.  Then again, maybe Joe 
went places I've never been J

As for a bbq pit!  That is a fact of life around here!

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, March 01, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

**
It's actually pretty pleasant in starting middle of October to end of February 
- sometimes even with strong cold winds in December. I remember 2 Decembers ago 
spending a lot of my time around there where there were warnings of ice on 
road. And some old homes there are not equipped with heating, so you would see 
a few places where some would build a small bonfire or light up their bbq pits..



Cheers


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, February 28, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

Houston isn't nasty hot when?

We are close to announcements, either tomorrow or Monday.

There will be a WWRUG13 just setting the details.

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: February 28, 2013 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

**
September in Houston is nasty hot!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, February 27, 2013 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

**
Logistically we cannot move the WWRUG to Europe,
which does not preclude a separate event there.

Personally I would go with October and do Octoberfest in Waterloo Canada,
But then we are in Friday conversation territory and last I checked today is 
Weds.

Arrangements are almost complete for remaining where we were towards late 
September,
But there is many a slip twixt cup and lip, or in this case pen and paper.

I am really hoping to be able to announce things this Friday,
but there are other parties that have to put pen to paper.
(or electronically sign in some form).

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: February 27, 2013 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

**

Ben, I would balk at that. Not that I don't want to go to Europe but 
realistically I doubt I would be making it to WWRUG that year.

Jason
On Feb 27, 2013 6:50 AM, "Ben Chernys" 
mailto:ben.cher...@softwaretoolhouse.com>> 
wrote:
Another +1 for Europe (the real one J)  But I expect BMC would balk at that!



And there's certainly no green coloured beer in Ireland though plenty of
Guinness.  I have drunk green coloured beer on St Pattie's day in Calgary,
and Calgary has a whole slew of Irish pubs.



We do have a small St Pattie's day street fest where you can walk around
with your Guinness or a more usual German beer and sausages (& if you're
lucky pork neck steaks!) and hear plenty of English speaking - in Munich
(and a few Irish pubs too).

Cheers

Ben

www.softwaretoolhouse.com





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: February-27-13 13:32
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?



**

Actually, St. Patrick's day isn't much celebrated in Ireland, except for the
tourists.  It's a far bigger holiday in America.

Rick

On Feb 27, 2013 3:25 AM, "Dan Miller" 
mailto:dan.mil...@bt.com>> wrote:

i vote to move the WWRUG to Ireland, move it to March and you can all enjoy
St Patricks day  :-)


___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www

Re: ARS 8.x and User Tool

[Rick Westbrock]

I actually do use rrrChive for larger volume exports but when it's just a few 
records I find it easier to just do it in the UI instead. I can export ARX 
files from MT now that I realize I forgot to change the destination from Screen 
to File. Rookie mistake but on all my previous engagements we were not using MT 
very much at all and I used the WUT for everything myself. This is one of those 
little differences using a browser that I'm still learning about.

-Rick

___
Rick Westbrock
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 01, 2013 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

Hi,

Why not use RRR|Chive, it creates and reads ARX files.

You can also export ARX-files from Mid-Tier, right?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> How does one export records to an ARX file via the mid-tier? That’s 
> the main reason I still use the User Tool.
>
>
>
> -Rick
>
>
>
>
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
> Sent: Friday, March 01, 2013 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 8.x and User Tool
>
>
>
> **
>
> Hi :)
>
>
>
> There is no user tool anymore bundled in 8.x, but you can use the one 
> from 7.6.04… Though it would be better to get used to "mid-tier only"
>
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
>
>
>
>
>
> **
>
> Hi,
>
> Will the User Tool continue to work with 8.X?
>
> thanks,
> Tony
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Keyboard Shortcuts in Developer Studio

[Joe D'Souza]

I use that workspace thingy and sometimes copy them to another PC so I do
not need to rebuild another workspace.

 

Cheers

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Friday, March 01, 2013 5:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Keyboard Shortcuts in Developer Studio

 

** A few tips off the top of my head...

 

For those out there who work on several different instances of developer
studio...

 

Working lists are defined in /WorkingListDefinition.xml

 

It's a very easy to understand XML file.  You can copy it between workspaces
and machines to have your handy set of working lists available without
recreating them manually.

 

There's also the Switch Workspace command in the file menu.  That's handy
for when you have a few different focus areas. You can have a different set
of working lists in each workspace.

 



Window->Preferences is something I don't look at often enough, but it's has
a few options in there that are handy.

 

Setting default permissions for objects saves all kinds of time and rarely
needs to get changed.  QBE match as well.

 

I also uncheck the "All Views" options for screen objects so I can manage
that myself.



One thing that had me going for a while was how to move objects around with
the keyboard.  

 

When you have one selected, hit the period button (.).  Once you've done
that, you can use the arrow keys to reposition.  For finer control, adjust
the Keyboard Move Step Size in Window->Preferences.

 



And don't dismiss the built-in help.  While there are some areas where it's
a little thin, I'm almost always surprised at how helpful the help actually
is.

 



When you have a lot of windows open, you can CTRL+SHIFT+E to pop up a
switching utility that you can read all the names and select one.

 

You can also hit the "Select Clean Editors" button and "Close Selected
Editors" to close all of the objects that are saved.

 



And just for grins, try this.

 

Ctrl+3, then type "New A"  It will autocomplete and give you fast access to
create a new active link.

 



I don't know when "Show Fields Not In View" button showed up on the outline
list, but that has saved me tons of time.

 



And lastly, I use AutoHotKey   to remap my capslock
key to CTRL.  The three times a year I actually need caps lock, I can
disable it temporarily, but you would be surprised how much of a difference
a little change like that can make.

 

Thanks,
Steve

 

On Fri, Mar 1, 2013 at 1:20 AM, Jason Miller  wrote:

** 

Happy March everybody.  Here is a link to the main Dev Studio document on
the BMC Communities: Developer
  Studio Tips and
Tricks.

 

We have more content that we'll be adding as well.  If you have a tip or
trick add a comment to start a dialog or just go ahead and update the
appropriate document with your knowledge.

 

Jason

 

On Wed, Jan 23, 2013 at 10:39 PM, Jason Miller 
wrote:

Ok, ok.  This Dev Studio Tips and Trick topic keeps coming up.  It is like
being able to use this tool efficiently is important to people :)

 

We were emailing off list earlier this evening and sharing some of our most
recent discoveries.  Guess it is only fair we let everybody in.

 

Joe/Rod, let's set a date.  This way we don't just keep saying it is coming
(it has been 3 months already).  Is it fair to say we'll publish before the
end of Feb?  That is a bit over a month.  Maybe we can under-promise and
over deliver (at with a ver. 1).

 

Jason

 

On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza  wrote:

It is in the RUG2012 downloads page (which I think is only accessible to
those that have access to it - participants). Now that you ask where, I
don't think we have anything ready in the Dev Community as yet. Jason was
our anchorman with whatever we were collecting so I'll need to circle back
with him - maybe its not yet up there as we were still adding content to the
document as it was not ready for use without the backup of a live
presentation.

What we had was good enough for use during a live presentation.

So wait up on Jason to reply to this one. I'm not sure where we are at this
point.

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE

Sent: Wednesday, January 23, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Keyboard Shortcuts in Developer Studio

Don't suppose you could point me towards where that might be kept?
Thanks,
Roy



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re: Keyboard Shortcuts in Developer Studio

-- Information from the mail header
---
Sender

Re: WWRUG13?

[Joe D'Souza]

It's actually pretty pleasant in starting middle of October to end of
February - sometimes even with strong cold winds in December. I remember 2
Decembers ago spending a lot of my time around there where there were
warnings of ice on road. And some old homes there are not equipped with
heating, so you would see a few places where some would build a small
bonfire or light up their bbq pits..

 

Cheers

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, February 28, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

Houston isn't nasty hot when?

 

We are close to announcements, either tomorrow or Monday.

 

There will be a WWRUG13 just setting the details.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: February 28, 2013 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

September in Houston is nasty hot!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, February 27, 2013 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

Logistically we cannot move the WWRUG to Europe, 

which does not preclude a separate event there.

 

Personally I would go with October and do Octoberfest in Waterloo Canada,

But then we are in Friday conversation territory and last I checked today is
Weds.

 

Arrangements are almost complete for remaining where we were towards late
September,

But there is many a slip twixt cup and lip, or in this case pen and paper.

 

I am really hoping to be able to announce things this Friday,

but there are other parties that have to put pen to paper.

(or electronically sign in some form).

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: February 27, 2013 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?

 

** 

Ben, I would balk at that. Not that I don't want to go to Europe but
realistically I doubt I would be making it to WWRUG that year.

Jason

On Feb 27, 2013 6:50 AM, "Ben Chernys" 
wrote:

Another +1 for Europe (the real one J)  But I expect BMC would balk at that!



And there's certainly no green coloured beer in Ireland though plenty of
Guinness.  I have drunk green coloured beer on St Pattie's day in Calgary,
and Calgary has a whole slew of Irish pubs.



We do have a small St Pattie's day street fest where you can walk around
with your Guinness or a more usual German beer and sausages (& if you're
lucky pork neck steaks!) and hear plenty of English speaking - in Munich
(and a few Irish pubs too).

Cheers

Ben

www.softwaretoolhouse.com





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: February-27-13 13:32
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?



**

Actually, St. Patrick's day isn't much celebrated in Ireland, except for the
tourists.  It's a far bigger holiday in America.

Rick

On Feb 27, 2013 3:25 AM, "Dan Miller"  wrote:

i vote to move the WWRUG to Ireland, move it to March and you can all enjoy
St Patricks day  :-)


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Numeric values for keywords in def files

[Rick Westbrock]

Thanks LJ, Misi and Doug. Not only do I know where to find the information I
now have two sources. The ar.h file will be easy enough to find but I
haven't done anything with the API to date so that will be something new for
me to read. I appreciate the quick responses!


Cheers,
Rick

___
Rick Westbrock
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, March 01, 2013 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Numeric values for keywords in def files

Rick,
I pulled this out of the JavaDocs for the API, I believe you will find it
accurate.  They would show up in the Def as - versions of these numbers.

AR_KEYWORD_ALT_KEY  50
AR_KEYWORD_APPLICATION  20
AR_KEYWORD_AUTHSTRING   51
AR_KEYWORD_BROWSER  26
AR_KEYWORD_CLIENT_TYPE  22
AR_KEYWORD_CTRL_KEY 49
AR_KEYWORD_CURRENTWINID 33
AR_KEYWORD_DATABASE 12
AR_KEYWORD_DATE_ONLY4
AR_KEYWORD_DEFAULT  0
AR_KEYWORD_DRAGSRCFIELDID   46
AR_KEYWORD_DROPTGTFIELDID   47
AR_KEYWORD_ERRAPPENDMSG 44
AR_KEYWORD_ERRMSG   43
AR_KEYWORD_ERRNO42
AR_KEYWORD_EVENTDATA41
AR_KEYWORD_EVENTSRCWINID32
AR_KEYWORD_EVENTTYPE31
AR_KEYWORD_FIELDHELP18
AR_KEYWORD_FIELDID  36
AR_KEYWORD_FIELDLABEL   38
AR_KEYWORD_FIELDNAME37
AR_KEYWORD_GROUPIDS 40
AR_KEYWORD_GROUPS   8
AR_KEYWORD_GUIDE19
AR_KEYWORD_GUIDETEXT17
AR_KEYWORD_HARDWARE 10
AR_KEYWORD_HOMEURL  29
AR_KEYWORD_INBULKTRANS  35
AR_KEYWORD_INCLNTMANAGEDTRANS   45
AR_KEYWORD_LASTCOUNT14
AR_KEYWORD_LASTID   13
AR_KEYWORD_LASTOPENEDWINID  34
AR_KEYWORD_LOCALE   21
AR_KEYWORD_NO   52
AR_KEYWORD_OPERATION9
AR_KEYWORD_OS   11
AR_KEYWORD_ROLES30
AR_KEYWORD_ROWCHANGED   25
AR_KEYWORD_ROWSELECTED  24
AR_KEYWORD_SCHEMA   5
AR_KEYWORD_SCHEMA_ALIAS 23
AR_KEYWORD_SERVER   6
AR_KEYWORD_SERVERTIMESTAMP  39
AR_KEYWORD_SHIFT_KEY48
AR_KEYWORD_TCPPORT  28
AR_KEYWORD_TIME_ONLY3
AR_KEYWORD_TIMESTAMP2
AR_KEYWORD_USER 1
AR_KEYWORD_VERSION  15
AR_KEYWORD_VUI  16
AR_KEYWORD_VUI_TYPE 27
AR_KEYWORD_WEEKDAY  7

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Friday, March 01, 2013 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Numeric values for keywords in def files

Here's my dumb question for a Friday afternoon: is there an index somewhere
of the numeric values for keywords?

I was looking at a filter in a def file just now and saw that it used $-4$
in the message and I had no idea how there could be a negative field ID
since I had never run into one before. I had to open the filter in Dev
Studio to see that it was the numeric representation of the $DATE$ keyword.
Hence my question, the next logical step for me would be to have a reference
table of keywords with their numeric values and I can't find that in the
7.6.04 docs on in Communities.

-Rick


___
Rick Westbrock
QMX Support Services




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"


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Re: Numeric values for keywords in def files

[Longwing, LJ CTR MDA/IC]

Rick,
I pulled this out of the JavaDocs for the API, I believe you will find it 
accurate.  They would show up in the Def as - versions of these numbers.

AR_KEYWORD_ALT_KEY  50
AR_KEYWORD_APPLICATION  20
AR_KEYWORD_AUTHSTRING   51
AR_KEYWORD_BROWSER  26
AR_KEYWORD_CLIENT_TYPE  22
AR_KEYWORD_CTRL_KEY 49
AR_KEYWORD_CURRENTWINID 33
AR_KEYWORD_DATABASE 12
AR_KEYWORD_DATE_ONLY4
AR_KEYWORD_DEFAULT  0
AR_KEYWORD_DRAGSRCFIELDID   46
AR_KEYWORD_DROPTGTFIELDID   47
AR_KEYWORD_ERRAPPENDMSG 44
AR_KEYWORD_ERRMSG   43
AR_KEYWORD_ERRNO42
AR_KEYWORD_EVENTDATA41
AR_KEYWORD_EVENTSRCWINID32
AR_KEYWORD_EVENTTYPE31
AR_KEYWORD_FIELDHELP18
AR_KEYWORD_FIELDID  36
AR_KEYWORD_FIELDLABEL   38
AR_KEYWORD_FIELDNAME37
AR_KEYWORD_GROUPIDS 40
AR_KEYWORD_GROUPS   8
AR_KEYWORD_GUIDE19
AR_KEYWORD_GUIDETEXT17
AR_KEYWORD_HARDWARE 10
AR_KEYWORD_HOMEURL  29
AR_KEYWORD_INBULKTRANS  35
AR_KEYWORD_INCLNTMANAGEDTRANS   45
AR_KEYWORD_LASTCOUNT14
AR_KEYWORD_LASTID   13
AR_KEYWORD_LASTOPENEDWINID  34
AR_KEYWORD_LOCALE   21
AR_KEYWORD_NO   52
AR_KEYWORD_OPERATION9
AR_KEYWORD_OS   11
AR_KEYWORD_ROLES30
AR_KEYWORD_ROWCHANGED   25
AR_KEYWORD_ROWSELECTED  24
AR_KEYWORD_SCHEMA   5
AR_KEYWORD_SCHEMA_ALIAS 23
AR_KEYWORD_SERVER   6
AR_KEYWORD_SERVERTIMESTAMP  39
AR_KEYWORD_SHIFT_KEY48
AR_KEYWORD_TCPPORT  28
AR_KEYWORD_TIME_ONLY3
AR_KEYWORD_TIMESTAMP2
AR_KEYWORD_USER 1
AR_KEYWORD_VERSION  15
AR_KEYWORD_VUI  16
AR_KEYWORD_VUI_TYPE 27
AR_KEYWORD_WEEKDAY  7

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Friday, March 01, 2013 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Numeric values for keywords in def files

Here's my dumb question for a Friday afternoon: is there an index somewhere of 
the numeric values for keywords?

I was looking at a filter in a def file just now and saw that it used $-4$ in 
the message and I had no idea how there could be a negative field ID since I 
had never run into one before. I had to open the filter in Dev Studio to see 
that it was the numeric representation of the $DATE$ keyword.
Hence my question, the next logical step for me would be to have a reference 
table of keywords with their numeric values and I can't find that in the
7.6.04 docs on in Communities.

-Rick


___
Rick Westbrock
QMX Support Services



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

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Re: ARS 8.x and User Tool

[Misi Mladoniczky]

Hi,

Why not use RRR|Chive, it creates and reads ARX files.

You can also export ARX-files from Mid-Tier, right?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> How does one export records to an ARX file via the mid-tier? That’s the main
> reason I still use the User Tool.
>
>
>
> -Rick
>
>
>
>
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
> Sent: Friday, March 01, 2013 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 8.x and User Tool
>
>
>
> **
>
> Hi :)
>
>
>
> There is no user tool anymore bundled in 8.x, but you can use the one from
> 7.6.04… Though it would be better to get used to "mid-tier only"
>
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
>
>
>
>
>
> **
>
> Hi,
>
> Will the User Tool continue to work with 8.X?
>
> thanks,
> Tony
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Numeric values for keywords in def files

[Misi Mladoniczky]

Hi,

Just check your ar.h file in the api/include folder.

Put a minus (-) in front of the numbers.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

#define AR_KEYWORD_DEFAULT  0 /* admin defined default for the field */
#define AR_KEYWORD_USER 1 /* login name of the current user */
#define AR_KEYWORD_TIMESTAMP2 /* current date/time */
#define AR_KEYWORD_TIME_ONLY3 /* current time (date defaults to */
  /*  today)*/
#define AR_KEYWORD_DATE_ONLY4 /* current date (time defaults to */
  /*  midnight) */
#define AR_KEYWORD_SCHEMA   5 /* schema currently being worked on */
#define AR_KEYWORD_SERVER   6 /* server currently being accessed */
#define AR_KEYWORD_WEEKDAY  7 /* current day of the week */
#define AR_KEYWORD_GROUPS   8 /* groups current user is member of */
#define AR_KEYWORD_OPERATION9 /* operation being performed (see */
  /*  defines)  */
#define AR_KEYWORD_HARDWARE10 /* hardware operating on (see uname) */
#define AR_KEYWORD_OS  11 /* OS and release of OS (see uname) */
#define AR_KEYWORD_DATABASE12 /* database and version of database */
#define AR_KEYWORD_LASTID  13 /* EntryID of most recently created */
  /*  entry   */
#define AR_KEYWORD_LASTCOUNT   14 /* number of matches to most recent */
  /*  search  */
#define AR_KEYWORD_VERSION 15 /* version of current environment */
#define AR_KEYWORD_VUI 16 /* current VUI (client only) */
#define AR_KEYWORD_GUIDETEXT   17 /* current Guide Text (client only) */
#define AR_KEYWORD_FIELDHELP   18 /* current Field Help (client only) */
#define AR_KEYWORD_GUIDE   19 /* current guide (client only) */
#define AR_KEYWORD_APPLICATION 20 /* current application (client only) */
#define AR_KEYWORD_LOCALE  21 /* user locale */
#define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */
#define AR_KEYWORD_SCHEMA_ALIAS23 /* alias name for the current form */
#define AR_KEYWORD_ROWSELECTED 24 /* indicates if row in a table is */
  /*  selected (client only)*/
#define AR_KEYWORD_ROWCHANGED  25 /* table row status - loaded, modified, */
  /*  new or deleted (client only)*/
#define AR_KEYWORD_BROWSER 26 /* browser type (client only) */
#define AR_KEYWORD_VUI_TYPE27 /* current VUI type */
#define AR_KEYWORD_TCPPORT 28 /* TCP/IP port of the local arserver */
#define AR_KEYWORD_HOMEURL 29 /* base location of mid-tier install */
#define AR_KEYWORD_ROLES   30 /* roles current use is member of */
#define AR_KEYWORD_EVENTTYPE   31 /* type, or name, of event received by */
  /*  window (client only)   */
#define AR_KEYWORD_EVENTSRCWINID   32 /* window id from which the event was */
  /*  sent (client only)*/
#define AR_KEYWORD_CURRENTWINID33 /* returns the window id of the current */
  /*  window (client only)*/
#define AR_KEYWORD_LASTOPENEDWINID 34 /* ret window id from last open window */
  /*  action (client only)   */
#define AR_KEYWORD_INBULKTRANS 35 /* indicates if currently within a bulk */
  /*  entry transaction   */
#define AR_KEYWORD_FIELDID 36 /* returns the field id for currently */
  /*  selected field (client only)  */
#define AR_KEYWORD_FIELDNAME   37 /* returns the field name for currently */
  /*  selected field (client only)*/
#define AR_KEYWORD_FIELDLABEL  38 /* returns the field label for currently 
*/
  /*  selected field (client only) 
*/
#define AR_KEYWORD_SERVERTIMESTAMP 39 /* current date/time on the server (same 
*/
  /*  (as AR_KEYWORD_TIMESTAMP on server)  
*/
#define AR_KEYWORD_GROUPIDS40 /* group ids for groups current user */
  /*  is a member of   */
#define AR_KEYWORD_EVENTDATA   41 /* data, of event received by */
   

Re: Numeric values for keywords in def files

[Mueller, Doug]

Rick,

The file ar.h from the API contains the list of codes. I have included a section
of the file that contains a bunch of the keywords.  This is likely not the 
absolute
latest list so there may be a few of the more recent ones missing.

Also, if you see $--1$ it means $NULL$.

  /* codes for keywords supported */
#define AR_KEYWORD_DEFAULT  0 /* admin defined default for the field */
#define AR_KEYWORD_USER 1 /* login name of the current user */
#define AR_KEYWORD_TIMESTAMP2 /* current date/time */
#define AR_KEYWORD_TIME_ONLY3 /* current time (date defaults to */
  /*  today)*/
#define AR_KEYWORD_DATE_ONLY4 /* current date (time defaults to */
  /*  midnight) */
#define AR_KEYWORD_SCHEMA   5 /* schema currently being worked on */
#define AR_KEYWORD_SERVER   6 /* server currently being accessed */
#define AR_KEYWORD_WEEKDAY  7 /* current day of the week */
#define AR_KEYWORD_GROUPS   8 /* groups current user is member of */
#define AR_KEYWORD_OPERATION9 /* operation being performed (see */
  /*  defines)  */
#define AR_KEYWORD_HARDWARE10 /* hardware operating on (see uname) */
#define AR_KEYWORD_OS  11 /* OS and release of OS (see uname) */
#define AR_KEYWORD_DATABASE12 /* database and version of database */
#define AR_KEYWORD_LASTID  13 /* EntryID of most recently created */
  /*  entry   */
#define AR_KEYWORD_LASTCOUNT   14 /* number of matches to most recent */
  /*  search  */
#define AR_KEYWORD_VERSION 15 /* version of current environment */
#define AR_KEYWORD_VUI 16 /* current VUI (client only) */
#define AR_KEYWORD_GUIDETEXT   17 /* current Guide Text (client only) */
#define AR_KEYWORD_FIELDHELP   18 /* current Field Help  (client only) */
#define AR_KEYWORD_GUIDE   19 /* current guide (client only) */
#define AR_KEYWORD_APPLICATION 20 /* current application (client only) */
#define AR_KEYWORD_LOCALE  21 /* user locale */
#define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */
#define AR_KEYWORD_SCHEMA_ALIAS23 /* alias name for the current form */
#define AR_KEYWORD_ROWSELECTED 24 /* indicates if row in a table is */
  /*  selected (client only)*/
#define AR_KEYWORD_ROWCHANGED  25 /* indicates if row in a table is */
  /*  changed (client only) */
#define AR_KEYWORD_BROWSER 26 /* browser type (client only) */
#define AR_KEYWORD_VUI_TYPE27 /* current VUI type */
#define AR_KEYWORD_TCPPORT 28 /* TCP/IP port of the local arserver */
#define AR_KEYWORD_HOMEURL 29 /* base location of mid-tier install */
#define AR_KEYWORD_ROLES   30 /* roles current use is member of */
#define AR_KEYWORD_EVENTTYPE   31 /* type, or name, of event received by */
  /*  window (client only)   */
#define AR_KEYWORD_EVENTSRCWINID   32 /* window id from which the event was */
  /*  sent (client only)*/
#define AR_KEYWORD_CURRENTWINID33 /* returns the window id of the current */
  /*  window (client only)*/
#define AR_KEYWORD_LASTOPENEDWINID 34 /* ret window id from last open window */
  /*  action (client only)   */


I hope this helps,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Friday, March 01, 2013 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Numeric values for keywords in def files

Here's my dumb question for a Friday afternoon: is there an index somewhere
of the numeric values for keywords?

I was looking at a filter in a def file just now and saw that it used $-4$
in the message and I had no idea how there could be a negative field ID
since I had never run into one before. I had to open the filter in Dev
Studio to see that it was the numeric representation of the $DATE$ keyword.
Hence my question, the next logical step for me would be to have a reference
table of keywords with their numeric values and I can't find that in the
7.6.04 docs on in Communities.

-Rick


___
Rick Westbrock
QMX Support Services



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

__

Numeric values for keywords in def files

[Rick Westbrock]

Here's my dumb question for a Friday afternoon: is there an index somewhere
of the numeric values for keywords?

I was looking at a filter in a def file just now and saw that it used $-4$
in the message and I had no idea how there could be a negative field ID
since I had never run into one before. I had to open the filter in Dev
Studio to see that it was the numeric representation of the $DATE$ keyword.
Hence my question, the next logical step for me would be to have a reference
table of keywords with their numeric values and I can't find that in the
7.6.04 docs on in Communities.

-Rick


___
Rick Westbrock
QMX Support Services



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Asset Management In Inventory

[Lisa Kemes]

I think this has to do with the Reconciliation engine and is probably
working as designed.  Problem is, the customer is requesting that they be
able to update CI's that are in In Inventory. Let me know if there is
anyone out there that has crossed this path before.

Thanks!

Lisa

On Fri, Mar 1, 2013 at 2:25 PM, Lisa Kemes  wrote:

> OK, then has anyone experienced the problem when someone tries to change a
> CI that's in In Inventory status, get the error message, close the form
> (without saving the changes) and then the status automatically get set to
> Deployed?  I can recreate it.  Also it stays on the Manage Inventory table
> as well.
>
> I'll have to check the logs.
>
> Lisa
>
>  On Fri, Mar 1, 2013 at 2:12 PM, Tauf Chowdhury wrote:
>
>> **
>> I think when you look at it as an Asset process, it shouldn't be "in
>> inventory" if you are making changes to it. It should be in some other
>> status and then put back into inventory. That's a pure process look at it.
>> I don't see that working IRL but I think that's why you're seeing errors.
>>
>> Sent from my iPhone
>>
>> On Mar 1, 2013, at 2:10 PM, Lisa Kemes  wrote:
>>
>>  **
>>  When the record is "In Inventory" status, if you try to make a change
>> to the record (notes or scan date or anything) it doesn't let you
>> stating "Pleae Select the inventory Location Information" even though this
>> has already been done when we changed it to In Inventory and saved it in
>> the first place.
>>
>> Sometimes it even takes the record out of In Inventory and moves it to
>> deployed and it's still in Manage Inventory.
>>
>> So my first question is, if a CI is in In Inventory, aren't you able to
>> update the CI?
>>
>> Lisa
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>

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Re: OT: Friday Humor

[Tommy Morris]

Lol I know where my mind is today. I read the kg as short hand for keg. And I 
though why would someone want to sell butter by the keg? Doh!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, March 01, 2013 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Friday Humor

**

Good 2 see since joke on friday..just to refresh eachones mind from the mamoth 
task...keping smiling. Have a nice day ahead folks

In a shop a man asked for 1/2 kg of butter.

The salesperson, a young boy, said that only 1kg packs were available in the 
shop,

but the man insisted on buying only 1/2 kg.

So the boy went inside to the manager's room and said "An idiot outside wants 
to buy only 1/2 kg of butter".
To his surprise, the customer was standing right behind him..!!!

So the boy added immediately, "And this gentleman wants to buy the other 
half!!".

After the customer left, the manager said "You have saved your position by 
being clever enough at the right time. Where do you come from?"

To this the boy said, "I come from Brazil. The place consists of only 
prostitutes and football players!"

The manager replied coldly, "My wife is also from Brazil ".

To this the boy asked excitedly, "Oh yeah? Which team does she play for?"

Presence of mind helps, Never Panic!!!
On 1 Mar 2013 21:20, "Phil Bautista" 
mailto:bauti...@bullcreek.com>> wrote:
**
Ok, so this could be modified to incorporate any number of discovery tools, 
database of your choice, PC vendor you like (or dislike), etc.  But you may 
find it funny and can perform your own variable substitution...

"A cowboy named Bud was overseeing his herd in a remote mountainous pasture in 
Montana when suddenly a brand-new BMW advanced toward him out of a cloud of 
dust. The driver, a young man in a Brioni(r) suit, Gucci(r) shoes, RayBan(r) 
sunglasses and YSL(r) tie, leaned out the window and asked the cowboy, "If I 
tell you exactly how many cows and calves you have in your herd, will you give 
me a calf?" Bud looks at the man, who obviously is a yuppie, then looks at his 
peacefully grazing herd and calmly answers, "Sure, why not?" The yuppie parks 
his car, whips out his Dell(r) notebook computer, connects it to his Cingular 
RAZR V3(r) cell phone, and surfs to a NASA page on the Internet, where he calls 
up a GPS satellite to get an exact fix on his location which he then feeds to 
another NASA satellite that scans the area in an ultra-high-resolution photo. 
The young man then opens the digital photo in Adobe Photoshop(r) and exports it 
to an image processing facility in Hamburg , Germany ... Within seconds, he 
receives an email on his Palm Pilot(r) that the image has been processed and 
the data stored. He then accesses an MS-SQL(r) database through an ODBC 
connected Excel(r) spreadsheet with email on his Blackberry(r) and, after a few 
minutes, receives a response. Finally, he prints out a full-color, 150-page 
report on his hi-tech, miniaturized HP LaserJet(r) printer, turns to the cowboy 
and says, "You have exactly 1,586 cows and calves." "That's right. Well, I 
guess you can take one of my calves," says Bud. He watches the young man select 
one of the animals and looks on with amusement as the young man stuffs it into 
the trunk of his car. Then Bud says to the young man, "Hey, if I can tell you 
exactly what your business is, will you give me back my calf?" The young man 
thinks about it for a second and then says, "Okay, why not?" "You're a 
Congressman for the U.S. Government", says Bud. "Wow! That's correct," says the 
yuppie, "but how did you guess that?" "No guessing required." answered the 
cowboy. "You showed up here even though nobody called you; you want to get paid 
for an answer I already knew, to a question I never asked. You used millions of 
dollars worth of equipment trying to show me how much smarter than me you are; 
and you don't know a thing about how working people make a living - or about 
cows, for that matter. This is a herd of sheep. Now give me back my dog. AND 
THAT FOLKS IS WHAT THE PROBLEM IS ALL ABOUT."

Phil Bautista, WWRUG13 Advisory Board
512-731-0304
Social - http://www.facebook.com/phil.bautista
Business - http://www.linkedin.com/in/philbautista
WWRUG12 - 
http://www.wwrug12.com/contact_phil.html

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: OT: Friday Humor

[Rajesh Nair]

Good 2 see since joke on friday..just to refresh eachones mind from the
mamoth task...keping smiling. Have a nice day ahead folks

In a shop a man asked for 1/2 kg of butter.

The salesperson, a young boy, said that only 1kg packs were available in
the shop,

but the man insisted on buying only 1/2 kg.

So the boy went inside to the manager's room and said "An idiot outside
wants to buy only 1/2 kg of butter".
To his surprise, the customer was standing right behind
him..!!!

So the boy added immediately, "And this gentleman wants to buy the other
half!!".

After the customer left, the manager said "You have saved your position by
being clever enough at the right time. Where do you come from?"

To this the boy said, "I come from Brazil. The place consists of only
prostitutes and football players!"

The manager replied coldly, "My wife is also from Brazil ".

To this the boy asked excitedly, "Oh yeah? Which team does she play for?"

Presence of mind helps, Never Panic!!!
On 1 Mar 2013 21:20, "Phil Bautista"  wrote:

> **
>
> Ok, so this could be modified to incorporate any number of discovery
> tools, database of your choice, PC vendor you like (or dislike), etc.  But
> you may find it funny and can perform your own variable substitution…
>
> ** **
>
> “A cowboy named Bud was overseeing his herd in a remote mountainous
> pasture in Montana when suddenly a brand-new BMW advanced toward him out of
> a cloud of dust. The driver, a young man in a Brioni® suit, Gucci® shoes,
> RayBan® sunglasses and YSL® tie, leaned out the window and asked the
> cowboy, "If I tell you exactly how many cows and calves you have in your
> herd, will you give me a calf?" Bud looks at the man, who obviously is a
> yuppie, then looks at his peacefully grazing herd and calmly answers,
> "Sure, why not?" The yuppie parks his car, whips out his Dell® notebook
> computer, connects it to his Cingular RAZR V3® cell phone, and surfs to a
> NASA page on the Internet, where he calls up a GPS satellite to get an
> exact fix on his location which he then feeds to another NASA satellite
> that scans the area in an ultra-high-resolution photo. The young man then
> opens the digital photo in Adobe Photoshop® and exports it to an image
> processing facility in Hamburg , Germany ... Within seconds, he receives an
> email on his Palm Pilot® that the image has been processed and the data
> stored. He then accesses an MS-SQL® database through an ODBC connected
> Excel® spreadsheet with email on his Blackberry® and, after a few minutes,
> receives a response. Finally, he prints out a full-color, 150-page report
> on his hi-tech, miniaturized HP LaserJet® printer, turns to the cowboy and
> says, "You have exactly 1,586 cows and calves." "That's right. Well, I
> guess you can take one of my calves," says Bud. He watches the young man
> select one of the animals and looks on with amusement as the young man
> stuffs it into the trunk of his car. Then Bud says to the young man, "Hey,
> if I can tell you exactly what your business is, will you give me back my
> calf?" The young man thinks about it for a second and then says, "Okay, why
> not?" "You're a Congressman for the U.S. Government", says Bud. "Wow!
> That's correct," says the yuppie, "but how did you guess that?" "No
> guessing required." answered the cowboy. "You showed up here even though
> nobody called you; you want to get paid for an answer I already knew, to a
> question I never asked. You used millions of dollars worth of equipment
> trying to show me how much smarter than me you are; and you don't know a
> thing about how working people make a living - or about cows, for that
> matter. This is a herd of sheep. Now give me back my dog. AND THAT FOLKS IS
> WHAT THE PROBLEM IS ALL ABOUT.”
>
> ** **
>
> Phil Bautista, WWRUG13 Advisory Board
>
> 512-731-0304
>
> Social - http://www.facebook.com/phil.bautista
>
> Business - http://www.linkedin.com/in/philbautista
>
> WWRUG12 - 
> http://www.wwrug12.com/contact_phil.html
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Asset Management In Inventory

[Lisa Kemes]

OK, then has anyone experienced the problem when someone tries to change a
CI that's in In Inventory status, get the error message, close the form
(without saving the changes) and then the status automatically get set to
Deployed?  I can recreate it.  Also it stays on the Manage Inventory table
as well.

I'll have to check the logs.

Lisa

On Fri, Mar 1, 2013 at 2:12 PM, Tauf Chowdhury  wrote:

> **
> I think when you look at it as an Asset process, it shouldn't be "in
> inventory" if you are making changes to it. It should be in some other
> status and then put back into inventory. That's a pure process look at it.
> I don't see that working IRL but I think that's why you're seeing errors.
>
> Sent from my iPhone
>
> On Mar 1, 2013, at 2:10 PM, Lisa Kemes  wrote:
>
>  **
>  When the record is "In Inventory" status, if you try to make a change to
> the record (notes or scan date or anything) it doesn't let you stating
> "Pleae Select the inventory Location Information" even though this has
> already been done when we changed it to In Inventory and saved it in the
> first place.
>
> Sometimes it even takes the record out of In Inventory and moves it to
> deployed and it's still in Manage Inventory.
>
> So my first question is, if a CI is in In Inventory, aren't you able to
> update the CI?
>
> Lisa
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Fwd: Asset Management In Inventory

[Lisa Kemes]

Sorry ARS 7.6.04 SP2

-- Forwarded message --
From: Lisa Kemes 
Date: Fri, Mar 1, 2013 at 2:10 PM
Subject: Asset Management In Inventory
To: arslist@arslist.org


When the record is "In Inventory" status, if you try to make a change to
the record (notes or scan date or anything) it doesn't let you stating
"Pleae Select the inventory Location Information" even though this has
already been done when we changed it to In Inventory and saved it in the
first place.

Sometimes it even takes the record out of In Inventory and moves it to
deployed and it's still in Manage Inventory.

So my first question is, if a CI is in In Inventory, aren't you able to
update the CI?

Lisa

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Re: Asset Management In Inventory

[Tauf Chowdhury]

I think when you look at it as an Asset process, it shouldn't be "in
inventory" if you are making changes to it. It should be in some other
status and then put back into inventory. That's a pure process look at it.
I don't see that working IRL but I think that's why you're seeing errors.

Sent from my iPhone

On Mar 1, 2013, at 2:10 PM, Lisa Kemes  wrote:

**
When the record is "In Inventory" status, if you try to make a change to
the record (notes or scan date or anything) it doesn't let you stating
"Pleae Select the inventory Location Information" even though this has
already been done when we changed it to In Inventory and saved it in the
first place.

Sometimes it even takes the record out of In Inventory and moves it to
deployed and it's still in Manage Inventory.

So my first question is, if a CI is in In Inventory, aren't you able to
update the CI?

Lisa
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Asset Management In Inventory

[Lisa Kemes]

When the record is "In Inventory" status, if you try to make a change to
the record (notes or scan date or anything) it doesn't let you stating
"Pleae Select the inventory Location Information" even though this has
already been done when we changed it to In Inventory and saved it in the
first place.

Sometimes it even takes the record out of In Inventory and moves it to
deployed and it's still in Manage Inventory.

So my first question is, if a CI is in In Inventory, aren't you able to
update the CI?

Lisa

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Re: Close down approval.

[Tauf Chowdhury]

If you are looking to do email approvals, that's a feature in 8.x. Previous
to that, it is a custom thing you'd have to build. As for just close down
approvals, you can set those up in your approval configs but the user will
have to approve in Remedy.

Sent from my iPhone

On Mar 1, 2013, at 2:00 PM, "Brittain, Mark"  wrote:

**

H All & TGIF,



In 6.3 we had a home grown Change Request and once the work was completed,
an email notification was sent to the requester, seeking approval of the
changes. The requester would then reply back with their
approval/disapproval.  After that the Change can be closed.



Now in ITSM 7.6, I am thinking this is about the same functionality as the
Close Down Approval.  However I can’t figure out how to make it work.
Really don’t want to do anything custom if the functionality is already
there.



Thanks

Mark



*Mark Brittain*

Remedy Developer

ITILv3 Foundation

*NaviSite – **A Time Warner Cable Company*

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-882.5360



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Close down approval.

[Brittain, Mark]

H All & TGIF,

In 6.3 we had a home grown Change Request and once the work was completed, an 
email notification was sent to the requester, seeking approval of the changes. 
The requester would then reply back with their approval/disapproval.  After 
that the Change can be closed.

Now in ITSM 7.6, I am thinking this is about the same functionality as the 
Close Down Approval.  However I can't figure out how to make it work. Really 
don't want to do anything custom if the functionality is already there.

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
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Re: ARS 8.x and User Tool

[Support]

ARSmarts Data Manager could also privide the functionalities that you need. 

Kaïs. 

Sent from my iPhone

On 01 Mar 2013, at 18:59, Anthony Jurado Jr  wrote:

> **
> thanks Laurent and others!
> 
> 
> laurent matheo ---03/01/2013 12:10:34 PM---Hi :) There is no 
> user tool anymore bundled in 8.x, but you can use the one from 7.6.04… Though 
> it w
> 
> 
> From:
> 
> laurent matheo 
> 
> To:
> 
> arslist@arslist.org,
> 
> Date:
> 
> 03/01/2013 12:10 PM
> 
> Subject:
> 
> Re: ARS 8.x and User Tool
> 
> Sent by:
> 
> "Action Request System discussion list(ARSList)" 
> 
> 
> 
> ** 
> Hi :)
> 
> There is no user tool anymore bundled in 8.x, but you can use the one from 
> 7.6.04… Though it would be better to get used to "mid-tier only" 
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
> **
> Hi,
> 
> Will the User Tool continue to work with 8.X?  
> 
> thanks,
> Tony
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARS 8.x and User Tool

[Anthony Jurado Jr]

thanks Laurent and others!



|>
| From:  |
|>
  
>--|
  |laurent matheo 
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@arslist.org, 
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |03/01/2013 12:10 PM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: ARS 8.x and User Tool
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
Hi :)

There is no user tool anymore bundled in 8.x, but you can use the one from
7.6.04… Though it would be better to get used to "mid-tier only"
Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :

  **


  Hi,

  Will the User Tool continue to work with 8.X?

  thanks,
  Tony



  _ARSlist: "Where the Answers Are" and have been for 20 years_

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<><>

Re: ARS 8.x and User Tool

[laurent matheo]

Good question…
One of the things where aruser is still useful. I think I saw during beta 8 
that a tool could still export to arx, but can't find it…

Le 1 mars 2013 à 18:27, Rick Westbrock  a écrit :

> **
> How does one export records to an ARX file via the mid-tier? That’s the main 
> reason I still use the User Tool.
>  
> -Rick
>  
>  
> ___
> Rick Westbrock
> QMX Support Services
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
> Sent: Friday, March 01, 2013 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 8.x and User Tool
>  
> **
> Hi :)
>  
> There is no user tool anymore bundled in 8.x, but you can use the one from 
> 7.6.04… Though it would be better to get used to "mid-tier only" 
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :
> 
> 
> **
> Hi,
> 
> Will the User Tool continue to work with 8.X?  
> 
> thanks,
> Tony
> 
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Remedy Integration with other Ticketing systems

[Peters, Ron]

Fortunately I already had our system pretty much documented for support 
purposes. I did some cleanup and posted it. The document posted is an overall 
design with use cases.

Thanks,
Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, February 28, 2013 11:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy Integration with other Ticketing systems

**
Hi Ron,

It sounds like you have some great knowledge and experience with email 
integration and using Procmail.  I know time is an issue for many of us but it 
would be great if you would be able to create a 
document
 in the in AR System section of the BMC Communities.  This topic sounds like 
something many people would benefit from having a document to follow and some 
sample use cases.

Jason


On Thu, Feb 28, 2013 at 8:20 AM, Peters, Ron 
mailto:rpet...@columbia.com>> wrote:
**
I'd echo everything said below for the pros and cons. We heavily use email 
integration and the OOTB email engine primarily for incident creation and 
routing. I moved all the email decision making and ticket creation logic out of 
Remedy and use Procmail which is designed for the task. I have a single script 
that is used to generate a ticket though the ticket can be fully customized and 
assigned directly based on the variables used when the script is called. I have 
dozens and dozens of rule sets that are used for many different reasons and 
implementing new ones is fairly trivial. The system processes through ~5000 
messages a week.

Automated messages from UPS's around the company can auto create tickets for 
their support team if the right message comes in or simply ignore and drop the 
message. Monitoring systems send messages that are routed to other groups. 
Messages from end users sent through special distribution lists auto-route to 
the proper support group (Asia, Europe etc.). Tickets are created for specific 
customers or a faceless default account depending on the need. Any message that 
shows up and doesn't have a specific rule that applies generates a ticket for 
my team to investigate. I don't want to miss anything. I've eliminated (so far) 
all the mail loops through a set of system rules (drop messages coming from 
Remedy etc.). All this from primarily a single script that is tightly 
controlled. The business has become very aware of what we can do and I commonly 
get requests for more integration in other areas.

Hope that helps and if you're interested, let me know.

$.02

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, 
Mark
Sent: Thursday, February 28, 2013 7:21 AM

To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration with other Ticketing systems

**
Email is the easiest to implement and troubleshoot. Polling can be an issue if 
you are doing a hot handoff where your customer is tier 1, you are tier 2 and 
the their end user's phone call will be transferred to you. Even if polling is 
1 minute on each end that can seem like eternity.  The other advantage of email 
is simulation. Typically in a  web services approach you are not going to have 
access/control end to end. You can send the email from your desktop mimicking 
the customer/process, see any error messages and verify any custom workflow. 
Email is also better if you are having periods of downtime. The incoming email 
will be in the mailbox until the Remedy server comes back up. In the case of a 
web service the SOAP call fails and the request is gone. The down side is the 
polling and security. Also there is the perception that email is low tech, and 
not reliable (AKA not cool).

The biggest shortcoming is going to be the other ticket system. I have worked 
with Remedy, NimSoft, Service Desk Manager, and Service-Now and each has its 
own challenge.  If they are using a shared/on-demand version then 
customizations on their end are difficult to impossible. Attachments can be 
tricky. Data lengths can be an issue where your fields are shorter than their 
fields. If you have data length or required field conflicts you might want to 
consider a staging form where you take their request, massage it and push to a 
new ticket. If you use a staging form have workflow push the ticket number back 
to the staging form because your response back to the customer is from the 
staging form.

If an incoming email can update your ticket, and you send email updates to 
their tickets, beware of auto-replies. My biggest fear is a email loop. I 
handle this two ways, outgoing updates are from a bogus email address so it 
won't come back at me and incoming update workflow includes $USER$ != "Remedy 
Application Service" in the qualilfication.

Hope this helps

JOB: Permanent Remedy Developer Needed!

[Kiefer, Todd]

Happy Friday!

I currently have a permanent Remedy Development job opportunity open on the 
East Coast! Please contact me at tkie...@columnit.com if interested. Thanks, 
and I look forward to hear from you!

JOB DESCRIPTION:

Client is seeking a Remedy Developer to join the BMC Remedy IT Asset Team 
(ITAM) and help deliver a world class IT Asset and Software reconciliation 
system.


* The Remedy Developer will be able to gather requirements, analyze, 
develop, test and enhance the BMC ITAM system.

* Experience with Asset Management and BMC Remedy Systems is preferred.

* Knowledge of SQL and Client Server Systems required.

* JAVA knowledge a plus.


Todd Kiefer
Senior Technical Recruiting Manager
Column Technical Services
www.columnit.com
http://www.linkedin.com/in/toddkiefer1


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Re: RequestID of Remedy Group

[Rick Westbrock]

I hear you Lisa, I have inherited systems where previous admins have used
spaces in the group names which frustrates me when looking at users who
belong to multiple groups with spaces in the names. It's even more fun when
a group name has multiple spaces.

 

-Rick

 

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Friday, March 01, 2013 6:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: RequestID of Remedy Group

 

** I wish the items in the Group List box on the User Form were dilineated
by a semi colon like the ones in the Computed Group List.  It would be so
much easier for a newbie like me to differentiate each group name.  But
maybe that just comes with more experience.

On Thu, Feb 28, 2013 at 3:58 PM, Mueller, Doug  wrote:

Everyone,


Actually.

You need to be careful because the Group List is the list of EXPLICIT groups
you
are a member of.  These are the groups to which you are specifically
assigned.

There are also the Computed Groups of which you may be a member based on
your
membership in the various explicit group assignments and your login name.
These
are in a different read-only field on the User form that is updated for you
by the
system to show which ones you matched.

Then, there is the hierarchical group feature which if used means that you
being
explicitly assigned to one group may also grant you permissions to other
groups
which are below you in the hierarchy.

Next, there is the Public group which of course grants you some permissions
but as
everyone is in this group, you can assume this group.

At you know what groups you are a member of.

Of course, you dynamically become a member of the Submitter and Assignee
groups
based on your login ID being in the corresponding fields on per record basis
as
well.

OK, this finally gives you the list of all groups of which you have access.


So, depending on what the purpose of getting this list is, remember, there
are all
kinds of issues with getting the group list -- is it the explicit group list
or the
expanded group lists that tell you what you additionally have access to.


Then, if you are using this to determine access, you need to consider both
the
direct group assignment of permissions and the row level security permission
assignment and then the presence of any group in your expanded group lists
being in
data fields  But, that is a discussion for a different day.

I hope this helps,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, February 28, 2013 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: RequestID of Remedy Group

That'll only give you ITSM permissions, the 'Group List' field in the User
form will give you the rest.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
Sent: Thursday, February 28, 2013 12:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: RequestID of Remedy Group

**

CTM:People Group Association. Query for particular User..



Dhananjay



From: Sayali Mahajan [via ARS (Action Request System)] [mailto:ml-node+
 [hidden email]]
Sent: 28 February 2013 12:22
To: Dhananjay Deshpande
Subject: RequestID of Remedy Group



**

Hi,



Is there a query/table to get the RequestIDs of all groups connected to a
Remedy User?

Any help will be appreciated.  Thanks in advance.





Regards,

Sayali

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Re: ARS 8.x and User Tool

[Rick Cook]

User tool will still work with non-ITSM forms, but won't render ITSM ones
correctly.

Rick
On Mar 1, 2013 9:28 AM, "Rick Westbrock"  wrote:

> **
>
> How does one export records to an ARX file via the mid-tier? That’s the
> main reason I still use the User Tool.
>
> ** **
>
> -Rick
>
> ** **
>
> ** **
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo
> *Sent:* Friday, March 01, 2013 9:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 8.x and User Tool
>
> ** **
>
> ** 
>
> Hi :)
>
> ** **
>
> There is no user tool anymore bundled in 8.x, but you can use the one from
> 7.6.04… Though it would be better to get used to "mid-tier only" 
>
> Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :**
> **
>
>
>
> 
>
> ** 
>
> Hi,
>
> Will the User Tool continue to work with 8.X?
>
> thanks,
> Tony 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARS 8.x and User Tool

[Rick Westbrock]

How does one export records to an ARX file via the mid-tier? That’s the main
reason I still use the User Tool.

 

-Rick

 

 

___

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QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Friday, March 01, 2013 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.x and User Tool

 

** 

Hi :)

 

There is no user tool anymore bundled in 8.x, but you can use the one from
7.6.04… Though it would be better to get used to "mid-tier only" 

Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :





** 

Hi,

Will the User Tool continue to work with 8.X?  

thanks,
Tony 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

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Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

[Haque, Rezaul R]

No it is not Gov't system.

Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, February 27, 2013 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

Hopefully it's not a gov't system - blinking is not 508 compliant and color 
designations need to also have a different way of identifying what the color 
stands for.

- Original Message -
From: "SUBSCRIBE arslist Aditya Sharma" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 27, 2013 2:12:34 PM
Subject: Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

** If you try to incorporate two such color changing active links in a active 
link guide and add them in a active link guide and write one more active link 
to call the guide and run this AL on interval, you probably can get the 
blinking effect. 

- Aditya 

Sent from my BlackBerry® smartphone from !DEA 

From: Ankita Pankaj  
Sender: "Action Request System discussion list(ARSList)"  
Date: Thu, 28 Feb 2013 00:32:07 +0530 
To:  
ReplyTo: arslist@ARSLIST.ORG 
Subject: Re: blinking table rows in the web on version 7.5.3 patch 8 on IE 

** Hi Rezaul, 

I am not sure about blinking but we do have something which can change the 
color for row/column. 

How it works: 

There is one display property called "colors->Result colors" in table which 
works only on selection field(take this selection field in your table as a 
column ) .In this property you can define color for every value of selection 
field. 

But you need to write a change action for refreshing the table(in Active link ) 
in order to change the color for the row or column. 

- Thanks 
Ankita Pankaj. 


On Mon, Feb 25, 2013 at 6:19 AM, Haque, Rezaul R < rezaul.ha...@chartercom.com 
> wrote:mn 


** 



Anyone knows how can I make table row blink or font size bigger ( on the web)? 

  

Thanks 

Rezaul 

  


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Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

[Haque, Rezaul R]

Thanks for your reply to my issue, I will implement that but color needs to 
change more frequent in order for them to noticeable in the console.

Thanks
Rezaul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj
Sent: Wednesday, February 27, 2013 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

** Hi Rezaul,

I am not sure about blinking but we do have something which can change the 
color for row/column.

How it works:

There is one display property called "colors->Result colors" in table which 
works only on selection field(take this selection field in your table as a 
column ) .In this property you can define color for every value of selection 
field.

But you need to write a change action for refreshing the table(in Active link ) 
in order to change the color for the row or column.

- Thanks
Ankita Pankaj.
On Mon, Feb 25, 2013 at 6:19 AM, Haque, Rezaul R 
mailto:rezaul.ha...@chartercom.com>> wrote:mn
**
Anyone knows how can I make table row blink or font size bigger ( on the web)?

Thanks
Rezaul


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Re: ARS 8.x and User Tool

[laurent matheo]

Hi :)

There is no user tool anymore bundled in 8.x, but you can use the one from 
7.6.04… Though it would be better to get used to "mid-tier only" 
Le 1 mars 2013 à 18:03, Anthony Jurado Jr  a écrit :

> **
> Hi,
> 
> Will the User Tool continue to work with 8.X?  
> 
> thanks,
> Tony
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_


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ARS 8.x and User Tool

[Anthony Jurado Jr]

Hi,

Will the User Tool continue to work with 8.X?

thanks,
Tony


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AR in South Florida

[Lindsey Herrup]

Hope this message finds everyone well! This listserve was introduced to me by a 
great Remedy AR Architect who thought someone could possibly be interested in 
an opportunity I have in Sunny South Florida!

My client in Weston, FL is actively seeking an Remedy AR Developer to create a 
custom application.  This opportunity is for a Pharmaceutical company that is 
backlogged and needs someone to come in a customize this application ASAP.  The 
duration of the contract is for a Minimum of 6 months, and its exclusive.  

Please let me know if you are interested! You can reach me at 
lher...@kforce.com, look forward to speaking with you! 

Best Regards,

Lindsey Herrup
KForce Technology
lher...@kforce.com 
954-489-2624

THANKS

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Re: OT: Friday Humor

[Rick Cook]

I was talking this morning with someone at my health club about Maxine
Waters' statement yesterday that we would lose 170 million jobs - which is
more than we actually have - and how anyone so stupid could get themselves
elected to Congress.  And the other one who thought that an island (Guam)
might capsize if we removed a bunch of people from it.

I actually figured this out a few years back.  No offense to Sales people
out there - you perform a useful function - but many ended up in sales
because they weren't good enough at anything else, like computers, for
instance, to make a decent living at it.  Politicians, regardless of any
other skills they might have, are really good at one thing - selling
themselves.  Some of them also aren't good enough at anything else to do
anything else.  Keep that in mind next election, when asked to vote for
someone whose vote will be affecting what YOU are good at and they are
not.  Like spending money wisely, for instance.

Rick


On Fri, Mar 1, 2013 at 7:50 AM, Phil Bautista wrote:

> **
>
> Ok, so this could be modified to incorporate any number of discovery
> tools, database of your choice, PC vendor you like (or dislike), etc.  But
> you may find it funny and can perform your own variable substitution…
>
> ** **
>
> “A cowboy named Bud was overseeing his herd in a remote mountainous
> pasture in Montana when suddenly a brand-new BMW advanced toward him out of
> a cloud of dust. The driver, a young man in a Brioni® suit, Gucci® shoes,
> RayBan® sunglasses and YSL® tie, leaned out the window and asked the
> cowboy, "If I tell you exactly how many cows and calves you have in your
> herd, will you give me a calf?" Bud looks at the man, who obviously is a
> yuppie, then looks at his peacefully grazing herd and calmly answers,
> "Sure, why not?" The yuppie parks his car, whips out his Dell® notebook
> computer, connects it to his Cingular RAZR V3® cell phone, and surfs to a
> NASA page on the Internet, where he calls up a GPS satellite to get an
> exact fix on his location which he then feeds to another NASA satellite
> that scans the area in an ultra-high-resolution photo. The young man then
> opens the digital photo in Adobe Photoshop® and exports it to an image
> processing facility in Hamburg , Germany ... Within seconds, he receives an
> email on his Palm Pilot® that the image has been processed and the data
> stored. He then accesses an MS-SQL® database through an ODBC connected
> Excel® spreadsheet with email on his Blackberry® and, after a few minutes,
> receives a response. Finally, he prints out a full-color, 150-page report
> on his hi-tech, miniaturized HP LaserJet® printer, turns to the cowboy and
> says, "You have exactly 1,586 cows and calves." "That's right. Well, I
> guess you can take one of my calves," says Bud. He watches the young man
> select one of the animals and looks on with amusement as the young man
> stuffs it into the trunk of his car. Then Bud says to the young man, "Hey,
> if I can tell you exactly what your business is, will you give me back my
> calf?" The young man thinks about it for a second and then says, "Okay, why
> not?" "You're a Congressman for the U.S. Government", says Bud. "Wow!
> That's correct," says the yuppie, "but how did you guess that?" "No
> guessing required." answered the cowboy. "You showed up here even though
> nobody called you; you want to get paid for an answer I already knew, to a
> question I never asked. You used millions of dollars worth of equipment
> trying to show me how much smarter than me you are; and you don't know a
> thing about how working people make a living - or about cows, for that
> matter. This is a herd of sheep. Now give me back my dog. AND THAT FOLKS IS
> WHAT THE PROBLEM IS ALL ABOUT.”
>
> ** **
>
> Phil Bautista, WWRUG13 Advisory Board
>
> 512-731-0304
>
> Social - http://www.facebook.com/phil.bautista
>
> Business - http://www.linkedin.com/in/philbautista
>
> WWRUG12 - 
> http://www.wwrug12.com/contact_phil.html
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Friday Humor

[Stanley Feinstein]

Terrific.  Thanks.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista
Sent: Friday, March 01, 2013 7:50 AM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor

 

** 

Ok, so this could be modified to incorporate any number of discovery tools,
database of your choice, PC vendor you like (or dislike), etc.  But you may
find it funny and can perform your own variable substitution.

 

"A cowboy named Bud was overseeing his herd in a remote mountainous pasture
in Montana when suddenly a brand-new BMW advanced toward him out of a cloud
of dust. The driver, a young man in a BrioniR suit, GucciR shoes, RayBanR
sunglasses and YSLR tie, leaned out the window and asked the cowboy, "If I
tell you exactly how many cows and calves you have in your herd, will you
give me a calf?" Bud looks at the man, who obviously is a yuppie, then looks
at his peacefully grazing herd and calmly answers, "Sure, why not?" The
yuppie parks his car, whips out his DellR notebook computer, connects it to
his Cingular RAZR V3R cell phone, and surfs to a NASA page on the Internet,
where he calls up a GPS satellite to get an exact fix on his location which
he then feeds to another NASA satellite that scans the area in an
ultra-high-resolution photo. The young man then opens the digital photo in
Adobe PhotoshopR and exports it to an image processing facility in Hamburg ,
Germany ... Within seconds, he receives an email on his Palm PilotR that the
image has been processed and the data stored. He then accesses an MS-SQLR
database through an ODBC connected ExcelR spreadsheet with email on his
BlackberryR and, after a few minutes, receives a response. Finally, he
prints out a full-color, 150-page report on his hi-tech, miniaturized HP
LaserJetR printer, turns to the cowboy and says, "You have exactly 1,586
cows and calves." "That's right. Well, I guess you can take one of my
calves," says Bud. He watches the young man select one of the animals and
looks on with amusement as the young man stuffs it into the trunk of his
car. Then Bud says to the young man, "Hey, if I can tell you exactly what
your business is, will you give me back my calf?" The young man thinks about
it for a second and then says, "Okay, why not?" "You're a Congressman for
the U.S. Government", says Bud. "Wow! That's correct," says the yuppie, "but
how did you guess that?" "No guessing required." answered the cowboy. "You
showed up here even though nobody called you; you want to get paid for an
answer I already knew, to a question I never asked. You used millions of
dollars worth of equipment trying to show me how much smarter than me you
are; and you don't know a thing about how working people make a living - or
about cows, for that matter. This is a herd of sheep. Now give me back my
dog. AND THAT FOLKS IS WHAT THE PROBLEM IS ALL ABOUT."

 

Phil Bautista, WWRUG13 Advisory Board

512-731-0304

Social - http://www.facebook.com/phil.bautista

Business - http://www.linkedin.com/in/philbautista

WWRUG12 - http://www.wwrug12.com/contact_phil.html
 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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OT: Friday Humor

[Phil Bautista]

Ok, so this could be modified to incorporate any number of discovery tools,
database of your choice, PC vendor you like (or dislike), etc.  But you may
find it funny and can perform your own variable substitution.

 

"A cowboy named Bud was overseeing his herd in a remote mountainous pasture
in Montana when suddenly a brand-new BMW advanced toward him out of a cloud
of dust. The driver, a young man in a BrioniR suit, GucciR shoes, RayBanR
sunglasses and YSLR tie, leaned out the window and asked the cowboy, "If I
tell you exactly how many cows and calves you have in your herd, will you
give me a calf?" Bud looks at the man, who obviously is a yuppie, then looks
at his peacefully grazing herd and calmly answers, "Sure, why not?" The
yuppie parks his car, whips out his DellR notebook computer, connects it to
his Cingular RAZR V3R cell phone, and surfs to a NASA page on the Internet,
where he calls up a GPS satellite to get an exact fix on his location which
he then feeds to another NASA satellite that scans the area in an
ultra-high-resolution photo. The young man then opens the digital photo in
Adobe PhotoshopR and exports it to an image processing facility in Hamburg ,
Germany ... Within seconds, he receives an email on his Palm PilotR that the
image has been processed and the data stored. He then accesses an MS-SQLR
database through an ODBC connected ExcelR spreadsheet with email on his
BlackberryR and, after a few minutes, receives a response. Finally, he
prints out a full-color, 150-page report on his hi-tech, miniaturized HP
LaserJetR printer, turns to the cowboy and says, "You have exactly 1,586
cows and calves." "That's right. Well, I guess you can take one of my
calves," says Bud. He watches the young man select one of the animals and
looks on with amusement as the young man stuffs it into the trunk of his
car. Then Bud says to the young man, "Hey, if I can tell you exactly what
your business is, will you give me back my calf?" The young man thinks about
it for a second and then says, "Okay, why not?" "You're a Congressman for
the U.S. Government", says Bud. "Wow! That's correct," says the yuppie, "but
how did you guess that?" "No guessing required." answered the cowboy. "You
showed up here even though nobody called you; you want to get paid for an
answer I already knew, to a question I never asked. You used millions of
dollars worth of equipment trying to show me how much smarter than me you
are; and you don't know a thing about how working people make a living - or
about cows, for that matter. This is a herd of sheep. Now give me back my
dog. AND THAT FOLKS IS WHAT THE PROBLEM IS ALL ABOUT."

 

Phil Bautista, WWRUG13 Advisory Board

512-731-0304

Social -  
http://www.facebook.com/phil.bautista

Business -  
http://www.linkedin.com/in/philbautista

WWRUG12 -  
http://www.wwrug12.com/contact_phil.html

 


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Re: Archives

[Lisa Kemes]

I use http://www.javasystemsolutions.com/arslist to do my searches on the
arslist.

On Thu, Feb 28, 2013 at 5:02 PM, Mayfield, Andy L.
wrote:

> **
>
> Are you no longer able to search the archive for the ARSlist?  It just
> times out on me every time I try to run a search.
>
> ** **
>
> *Andy L. Mayfield*
>
> *Alabama Power Company*
>
> *Protection & Control Technician Staff*
>
> *Linc # 10*19140*
>
> *Cell # 205-288-9140*
>
> *Office # 205-226-1846*
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: RequestID of Remedy Group

[Misi Mladoniczky]

Hi,

To confess, I am still having problems with the Set/Push rows, but apart from
that I blame long exposure rather than sleepless nights. I am still learning
though... ;-)

Best Regards - Misi, RRR AB, http://rrr.se

>>
>> The customer has not taken the time to report this last thing to BMC, as we
>> have been able to fix it by editing def-files more or less manually.
>>
>>
> I thought I was pretty much the only person who did that.  You have to
> laugh a little.  When def files start to make sense, that means you've lost
> a LOT of sleep working with remedy.  :)
>
> --Steve
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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Re: CMDB Driver

[Naoufal El Hilali]

Thank you Carl,

Could you please show me how to check errors and plugins, I have checked
the arerror.log but nothing there was related to synchronization.

Regards

Naoufal El Hilali


On Fri, Mar 1, 2013 at 2:18 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> this should "usually" take less than 1 hour but I have seen this run for
> longer on certain systems.  As this uses the plug-ins to perform the work,
> you should also look into the error files to see if there are issues with
> the running of this process and ensure the plug-ins are enabled.
>
> ** **
>  --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
> ** **
>
> http://www.missingpiecessoftware.com/ 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Naoufal El Hilali
> *Sent:* 01 March 2013 14:10
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: CMDB Driver
>
> ** **
>
> ** 
>
> Can I have an answer please ? Still waiting for the synchronization to
> end, I do not know how much time it will take. It has been almost 4 hours.
> 
>
> ** **
>
> Thank you in advance.
>
> Regards
>
>
> 
>
> Naoufal El Hilali
>
> ** **
>
> On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali <
> naoufalelhil...@gmail.com> wrote:
>
> Hello All,
>
> ** **
>
> I have created a new attribute in a class in CMDB but it showed as Change
> Pending, so I used the cmdbdriver to speed up the synchronization. I have
> done everything from init, log, ssp, to sync and supplied the pending ID.
> Now it has been almost an hour and I did not get any result, still
> synchronizing ?? How long does it take usually ?
>
> ** **
>
> [image: Inline image 1]
>
> ** **
>
> Regards
>
>
> 
>
> Naoufal El Hilali
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: CMDB Driver

[Carl Wilson]

Hi,

this should "usually" take less than 1 hour but I have seen this run for
longer on certain systems.  As this uses the plug-ins to perform the work,
you should also look into the error files to see if there are issues with
the running of this process and ensure the plug-ins are enabled.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/ 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Naoufal El Hilali
Sent: 01 March 2013 14:10
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Driver

 

** 

Can I have an answer please ? Still waiting for the synchronization to end,
I do not know how much time it will take. It has been almost 4 hours.

 

Thank you in advance.

Regards




Naoufal El Hilali

 

On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali
 wrote:

Hello All,

 

I have created a new attribute in a class in CMDB but it showed as Change
Pending, so I used the cmdbdriver to speed up the synchronization. I have
done everything from init, log, ssp, to sync and supplied the pending ID.
Now it has been almost an hour and I did not get any result, still
synchronizing ?? How long does it take usually ?

 

Inline image 1

 

Regards




Naoufal El Hilali

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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<>

Re: CMDB Driver

[Naoufal El Hilali]

Thank you Vukrant,

I have just checked the OBJSTR:Pending form and there are two logs one is
pending that contains the same pending ID and the other one is processing.

Regards

Naoufal El Hilali


On Fri, Mar 1, 2013 at 2:12 PM, Kulkarni, Vikrant wrote:

> **
>
> It should not take that long. Did you check the pending form to check if 
> there is some error.
>
> Sent from my Xperia™ smartphone
>
> Naoufal El Hilali  wrote:
>
>
> **
> Can I have an answer please ? Still waiting for the synchronization to
> end, I do not know how much time it will take. It has been almost 4 hours.
>
>  Thank you in advance.
> Regards
>
>  Naoufal El Hilali
>
>
> On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali <
> naoufalelhil...@gmail.com> wrote:
>
>> Hello All,
>>
>>  I have created a new attribute in a class in CMDB but it showed as
>> Change Pending, so I used the cmdbdriver to speed up the synchronization. I
>> have done everything from init, log, ssp, to sync and supplied the pending
>> ID. Now it has been almost an hour and I did not get any result, still
>> synchronizing ?? How long does it take usually ?
>>
>>  [image: Inline image 1]
>>
>>  Regards
>>
>>  Naoufal El Hilali
>>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB Driver

[Kulkarni, Vikrant]

It should not take that long. Did you check the pending form to check if there 
is some error.

Sent from my Xperia™ smartphone

Naoufal El Hilali  wrote:



**
Can I have an answer please ? Still waiting for the synchronization to end, I 
do not know how much time it will take. It has been almost 4 hours.

Thank you in advance.
Regards

Naoufal El Hilali


On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali 
mailto:naoufalelhil...@gmail.com>> wrote:
Hello All,

I have created a new attribute in a class in CMDB but it showed as Change 
Pending, so I used the cmdbdriver to speed up the synchronization. I have done 
everything from init, log, ssp, to sync and supplied the pending ID. Now it has 
been almost an hour and I did not get any result, still synchronizing ?? How 
long does it take usually ?

[cid:ii_13d259ef9cee5262]

Regards

Naoufal El Hilali

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy OnDemand

[Reiser, John J]

Mike,
How much leeway does on Demand give you to develop extra applications?
Can you import or build additional forms and workflow?

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods)
Sent: Thursday, February 28, 2013 5:33 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Remedy OnDemand

**
Brandi,

We have been on Remedy OnDemand since October 1 and we're having a very 
positive experience.  There were bumps in the road and still a few open issues 
we are tracking down, but so far so good.  The best compliment I got when we 
cut over was no comments at all.  The transition from 7.6.00 to 7.6.04 was 
smooth and met our expectations.  We were able to put in our essential 
customizations (and a few frivolous ones) without any hassle.

Performance is every bit as good as when we had our on-prem server groups and 
our integrations continue to function as expected.

I'll never go back to hosting it if I can avoid it.

Call BMC CustomerConnect and tell 'em I sent ya.  I'd be happy to go into more 
detail using that avenue.

.: Mike T :.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Barbour, Brandi D
Sent: Tuesday, February 12, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Remedy OnDemand

**
All,
I saw some comments concerning Remedy OnDemand from back in 2011.  I am hoping 
to get some other feedback from current customers of this platform or customers 
that were investigating this and decided to stay on site.  How is performance?  
Any limitations you have found after rolling it out?  Any other information 
that you would like to share is appreciated.

Thank You,
Brandi



The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. If the 
reader of this message is not the intended recipient, you are hereby notified 
that your access is unauthorized, and any review, dissemination, distribution 
or copying of this message including any attachments is strictly prohibited. If 
you are not the intended recipient, please contact the sender and delete the 
material from any computer.
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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB Driver

[Naoufal El Hilali]

Can I have an answer please ? Still waiting for the synchronization to end,
I do not know how much time it will take. It has been almost 4 hours.

Thank you in advance.
Regards

Naoufal El Hilali


On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali <
naoufalelhil...@gmail.com> wrote:

> Hello All,
>
> I have created a new attribute in a class in CMDB but it showed as Change
> Pending, so I used the cmdbdriver to speed up the synchronization. I have
> done everything from init, log, ssp, to sync and supplied the pending ID.
> Now it has been almost an hour and I did not get any result, still
> synchronizing ?? How long does it take usually ?
>
> [image: Inline image 1]
>
> Regards
>
> Naoufal El Hilali
>

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<>

Re: RequestID of Remedy Group

[Lisa Kemes]

I wish the items in the Group List box on the User Form were dilineated by
a semi colon like the ones in the Computed Group List.  It would be so much
easier for a newbie like me to differentiate each group name.  But maybe
that just comes with more experience.

On Thu, Feb 28, 2013 at 3:58 PM, Mueller, Doug  wrote:

> Everyone,
>
>
> Actually.
>
> You need to be careful because the Group List is the list of EXPLICIT
> groups you
> are a member of.  These are the groups to which you are specifically
> assigned.
>
> There are also the Computed Groups of which you may be a member based on
> your
> membership in the various explicit group assignments and your login name.
>  These
> are in a different read-only field on the User form that is updated for
> you by the
> system to show which ones you matched.
>
> Then, there is the hierarchical group feature which if used means that you
> being
> explicitly assigned to one group may also grant you permissions to other
> groups
> which are below you in the hierarchy.
>
> Next, there is the Public group which of course grants you some
> permissions but as
> everyone is in this group, you can assume this group.
>
> At you know what groups you are a member of.
>
> Of course, you dynamically become a member of the Submitter and Assignee
> groups
> based on your login ID being in the corresponding fields on per record
> basis as
> well.
>
> OK, this finally gives you the list of all groups of which you have access.
>
>
> So, depending on what the purpose of getting this list is, remember, there
> are all
> kinds of issues with getting the group list -- is it the explicit group
> list or the
> expanded group lists that tell you what you additionally have access to.
>
>
> Then, if you are using this to determine access, you need to consider both
> the
> direct group assignment of permissions and the row level security
> permission
> assignment and then the presence of any group in your expanded group lists
> being in
> data fields  But, that is a discussion for a different day.
>
> I hope this helps,
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Thursday, February 28, 2013 5:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
>
> That'll only give you ITSM permissions, the 'Group List' field in the User
> form will give you the rest.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
> Sent: Thursday, February 28, 2013 12:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
>
> **
>
> CTM:People Group Association. Query for particular User..
>
>
>
> Dhananjay
>
>
>
> From: Sayali Mahajan [via ARS (Action Request System)] [mailto:ml-node+[hidden
> email]]
> Sent: 28 February 2013 12:22
> To: Dhananjay Deshpande
> Subject: RequestID of Remedy Group
>
>
>
> **
>
> Hi,
>
>
>
> Is there a query/table to get the RequestIDs of all groups connected to a
> Remedy User?
>
> Any help will be appreciated.  Thanks in advance.
>
>
>
>
>
> Regards,
>
> Sayali
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> 
>
> If you reply to this email, your message will be added to the discussion
> below:
>
>
> http://ars-action-request-system.1093659.n2.nabble.com/RequestID-of-Remedy-Group-tp7586866.html
>
> To start a new topic under ARS (Action Request System), email [hidden
> email] To unsubscribe from ARS (Action Request System), click here.
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>
>
> 
>
> View this message in context: RE: RequestID of Remedy Group <
> http://ars-action-request-system.1093659.n2.nabble.com/RequestID-of-Remedy-Group-tp7586866p7586867.html
> >
> Sent from the ARS (Action Request System) mailing list archive <
> http://ars-action-request-system.1093659.n2.nabble.com/>  at Nabble.com.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at ww

Re: RequestID of Remedy Group

[Steve Kallestad]

>
> The customer has not taken the time to report this last thing to BMC, as we
> have been able to fix it by editing def-files more or less manually.
>
>
I thought I was pretty much the only person who did that.  You have to
laugh a little.  When def files start to make sense, that means you've lost
a LOT of sleep working with remedy.  :)

--Steve

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Keyboard Shortcuts in Developer Studio

[Steve Kallestad]

A few tips off the top of my head...

For those out there who work on several different instances of developer
studio...

Working lists are defined in /WorkingListDefinition.xml

It's a very easy to understand XML file.  You can copy it between
workspaces and machines to have your handy set of working lists available
without recreating them manually.

There's also the Switch Workspace command in the file menu.  That's handy
for when you have a few different focus areas. You can have a different set
of working lists in each workspace.


Window->Preferences is something I don't look at often enough, but it's has
a few options in there that are handy.

Setting default permissions for objects saves all kinds of time and rarely
needs to get changed.  QBE match as well.

I also uncheck the "All Views" options for screen objects so I can manage
that myself.

One thing that had me going for a while was how to move objects around with
the keyboard.

When you have one selected, hit the period button (.).  Once you've done
that, you can use the arrow keys to reposition.  For finer control, adjust
the Keyboard Move Step Size in Window->Preferences.


And don't dismiss the built-in help.  While there are some areas where it's
a little thin, I'm almost always surprised at how helpful the help actually
is.


When you have a lot of windows open, you can CTRL+SHIFT+E to pop up a
switching utility that you can read all the names and select one.

You can also hit the "Select Clean Editors" button and "Close Selected
Editors" to close all of the objects that are saved.


And just for grins, try this.

Ctrl+3, then type "New A"  It will autocomplete and give you fast access to
create a new active link.


I don't know when "Show Fields Not In View" button showed up on the outline
list, but that has saved me tons of time.


And lastly, I use AutoHotKey  to remap my capslock
key to CTRL.  The three times a year I actually need caps lock, I can
disable it temporarily, but you would be surprised how much of a difference
a little change like that can make.

Thanks,
Steve

On Fri, Mar 1, 2013 at 1:20 AM, Jason Miller  wrote:

> **
> Happy March everybody.  Here is a link to the main Dev Studio document on
> the BMC Communities: Developer Studio Tips and 
> Tricks
> .
>
> We have more content that we'll be adding as well.  If you have a tip or
> trick add a comment to start a dialog or just go ahead and update the
> appropriate document with your knowledge.
>
> Jason
>
>
> On Wed, Jan 23, 2013 at 10:39 PM, Jason Miller wrote:
>
>> Ok, ok.  This Dev Studio Tips and Trick topic keeps coming up.  It is
>> like being able to use this tool efficiently is important to people :)
>>
>> We were emailing off list earlier this evening and sharing some of our
>> most recent discoveries.  Guess it is only fair we let everybody in.
>>
>> Joe/Rod, let's set a date.  This way we don't just keep saying it is
>> coming (it has been 3 months already).  Is it fair to say we'll publish
>> before the end of Feb?  That is a bit over a month.  Maybe we
>> can under-promise and over deliver (at with a ver. 1).
>>
>> Jason
>>
>>
>> On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza  wrote:
>>
>>> It is in the RUG2012 downloads page (which I think is only accessible to
>>> those that have access to it - participants). Now that you ask where, I
>>> don't think we have anything ready in the Dev Community as yet. Jason was
>>> our anchorman with whatever we were collecting so I'll need to circle
>>> back
>>> with him - maybe its not yet up there as we were still adding content to
>>> the
>>> document as it was not ready for use without the backup of a live
>>> presentation.
>>>
>>> What we had was good enough for use during a live presentation.
>>>
>>> So wait up on Jason to reply to this one. I'm not sure where we are at
>>> this
>>> point.
>>>
>>> Joe
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA
>>> 2
>>> SYOS/SYOE
>>> Sent: Wednesday, January 23, 2013 2:21 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Keyboard Shortcuts in Developer Studio
>>>
>>> Don't suppose you could point me towards where that might be kept?
>>> Thanks,
>>> Roy
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
>>> Sent: Wednesday, January 23, 2013 12:55 PM
>>> To: arslist@arslist.org
>>> Subject: Re: Keyboard Shortcuts in Developer Studio
>>>
>>> -- Information from the mail header
>>> ---
>>> Sender:   "Action Request System discussion list(ARSList)"
>>>   
>>> Poster:   Joe D'Souza 
>>> Organization: Shyle Networks
>>> Subject:  Re: Keyboard Shortcuts in Developer Studio
>>>
>>> --

Re: RequestID of Remedy Group

[Misi Mladoniczky]

Hi,

I have some not-so-good experience with hierarchical groups, and we are
working on 7.6.04 SP2/3.

A couple of things has happened:
1. The inheritance seems to become corrupt at times
2. The arreload utility clears instead of fixes the relationships
3. When exporting/importing definitions between servers, we have experiencing
that permissions gets duplicated, and the relationships are changed from
something defined in the group-form to hard-coded values on the actual fields.
For example when you open field-permissions in dev-studio, you will see a
single group 10 times...

The customer has not taken the time to report this last thing to BMC, as we
have been able to fix it by editing def-files more or less manually.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hierarchical groups were added in 7.6.03 of AR System.
> They are fully functional and provide the capability to any application who
configured themselves to use the functionality.
> NOTE HOWEVER that the ITSM solution has not added support for hierarchical
groups
> to the solution at this time (it is not in 8.1).
> A custom form can take advantage of the functionality.  We have had some
customers
> customize ITSM to add the functionality (it works just fine as AR System
supports
> it fully once the application adds the necessary definitions).
> So, it is an AR System capability but not exposed through ITSM so if you are
looking only at ITSM as an interaction, you may not have seen this feature.
Doug Mueller
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Thursday, February 28, 2013 1:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> I know you'll point me to a page somewhere in the volumes of documentation,
but when did hierarchical groups come to the playground (what version) and
how
> do you define them.  Sounds like something that folks needed back in ITSM
5.5.
> - Original Message -
> From: "Doug Mueller" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, February 28, 2013 3:58:58 PM
> Subject: Re: RequestID of Remedy Group
> Everyone,
> Actually.
> You need to be careful because the Group List is the list of EXPLICIT groups
you
> are a member of.  These are the groups to which you are specifically
assigned.
> There are also the Computed Groups of which you may be a member based on
your
> membership in the various explicit group assignments and your login name. 
These
> are in a different read-only field on the User form that is updated for you
by
> the
> system to show which ones you matched.
> Then, there is the hierarchical group feature which if used means that you
being
> explicitly assigned to one group may also grant you permissions to other 
> groups
> which are below you in the hierarchy.
> Next, there is the Public group which of course grants you some permissions
but as
> everyone is in this group, you can assume this group.
> At you know what groups you are a member of.
> Of course, you dynamically become a member of the Submitter and Assignee 
> groups
> based on your login ID being in the corresponding fields on per record basis 
> as
> well.
> OK, this finally gives you the list of all groups of which you have access.
So, depending on what the purpose of getting this list is, remember, there
are
> all
> kinds of issues with getting the group list -- is it the explicit group list
or the
> expanded group lists that tell you what you additionally have access to.
Then, if you are using this to determine access, you need to consider both
the
> direct group assignment of permissions and the row level security permission
assignment and then the presence of any group in your expanded group lists
being in
> data fields  But, that is a discussion for a different day.
> I hope this helps,
> Doug Mueller
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent:
Thursday, February 28, 2013 5:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> That'll only give you ITSM permissions, the 'Group List' field in the User
form will give you the rest.
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
> Sent: Thursday, February 28, 2013 12:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> **
> CTM:People Group Association. Query for particular User..
> Dhananjay
> From: Sayali Mahajan [via ARS (Action Request System)]
[mailto:ml-node+[hidden
> email]]
> Sent: 28 February 

Re: Keyboard Shortcuts in Developer Studio

[Jason Miller]

Happy March everybody.  Here is a link to the main Dev Studio document on
the BMC Communities: Developer Studio Tips and
Tricks
.

We have more content that we'll be adding as well.  If you have a tip or
trick add a comment to start a dialog or just go ahead and update the
appropriate document with your knowledge.

Jason


On Wed, Jan 23, 2013 at 10:39 PM, Jason Miller wrote:

> Ok, ok.  This Dev Studio Tips and Trick topic keeps coming up.  It is
> like being able to use this tool efficiently is important to people :)
>
> We were emailing off list earlier this evening and sharing some of our
> most recent discoveries.  Guess it is only fair we let everybody in.
>
> Joe/Rod, let's set a date.  This way we don't just keep saying it is
> coming (it has been 3 months already).  Is it fair to say we'll publish
> before the end of Feb?  That is a bit over a month.  Maybe we
> can under-promise and over deliver (at with a ver. 1).
>
> Jason
>
>
> On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza  wrote:
>
>> It is in the RUG2012 downloads page (which I think is only accessible to
>> those that have access to it - participants). Now that you ask where, I
>> don't think we have anything ready in the Dev Community as yet. Jason was
>> our anchorman with whatever we were collecting so I'll need to circle back
>> with him - maybe its not yet up there as we were still adding content to
>> the
>> document as it was not ready for use without the backup of a live
>> presentation.
>>
>> What we had was good enough for use during a live presentation.
>>
>> So wait up on Jason to reply to this one. I'm not sure where we are at
>> this
>> point.
>>
>> Joe
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
>> SYOS/SYOE
>> Sent: Wednesday, January 23, 2013 2:21 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Keyboard Shortcuts in Developer Studio
>>
>> Don't suppose you could point me towards where that might be kept?
>> Thanks,
>> Roy
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
>> Sent: Wednesday, January 23, 2013 12:55 PM
>> To: arslist@arslist.org
>> Subject: Re: Keyboard Shortcuts in Developer Studio
>>
>> -- Information from the mail header
>> ---
>> Sender:   "Action Request System discussion list(ARSList)"
>>   
>> Poster:   Joe D'Souza 
>> Organization: Shyle Networks
>> Subject:  Re: Keyboard Shortcuts in Developer Studio
>>
>> 
>> ---
>>
>> This is a multi-part message in MIME format.
>>
>> --=_NextPart_000_007B_01CDF971.4CCC98F0
>> Content-Type: text/plain;
>> charset="us-ascii"
>> Content-Transfer-Encoding: 7bit
>>
>> Look for our (Jason Miller, Rod Harris & myself - with some help from
>> Susan
>> Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted
>> some
>> known keyboard shortcuts there. We had a presentation done on RUG 2012,
>> and
>> it should be up there. We intend to continually update this and possibly
>> host a similar presentation next RUG 2013 too..
>>
>>
>>
>> Joe
>>
>>
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
>> SYOS/SYOE
>> Sent: Wednesday, January 23, 2013 10:06 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Keyboard Shortcuts in Developer Studio
>>
>>
>>
>> We've recently upgraded to 8.0 and are just starting to use the developer
>> studio for the first time. Is there any way to configure or define
>> keyboard
>> shortcuts in the developer studio? This would be especially useful for
>> guide
>> configuration as the devstudio is far more mouse intensive than the old
>> administrator tool.
>>
>>
>>
>> Thanks,
>>
>> Roy
>>
>>
>>
>>
>>
>>
>>
>> //SIGNED//
>>
>> ROY ASHCRAFT, Contractor, 2 SOS/SYOE
>>
>> Remedy ARS Support, SAIC
>>
>> (402) 294-8225, DSN 271-8225
>>
>> roy.ashcraft@offutt.af.mil
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>> --=_NextPart_000_007B_01CDF971.4CCC98F0
>> Content-Type: text/html;
>> charset="us-ascii"
>> Content-Transfer-Encoding: quoted-printable
>>
>> **
>> > xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
>> xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
>> xmlns=3D"http://www.w3.org/TR/REC-html40";
>> xmlns:ns0=3D"http://schemas.microsoft.com/office/2004/12/omml";>
>>
>> 
>> > charset=3Dus-ascii">
>> 
>> 
>> 
>>