Re: install ars 8 against sybase15 doesn't work
** Hi,well actually I was getting an error saying I have no sybase 64bits clients installed on my system at the very last stage after I gave the sa password.Yesterday I run with LAX_DEBUG set.What I could notice is when the installer starts it creates a temp folder and the lax output log was with the mentioned error message.But this happens even before I can agree to the terms of the license.So it looks like either the installer does not pick the right java at all. Or it has its own java embeded but its the wrong one.At this stage I am stuck because it looks like I could install any java and set any JAVA_HOME I like, the installer will always complain.Is there maybe a way (command line option maybe ??? ) to tell the installer to use my java at the start?I didn't see anything relevant in the docs.Did I miss something?S.On Mon, 04 Mar 2013 18:57:48 +0100, laurent matheo lm...@me.com wrote:Hi :)I guess JAVA_HOME points the the 1.6x jdk?Do you have this message at installer startup or during one of the installer screens?On 04 Mar, 2013,at 05:01 PM, Remedy Man remedy.man...@googlemail.com wrote:Susan, we are relying on the Matrix ... we don't take any red pil ;-) The doc says 64 bits sybase client so we installed a 64bits library client we source the sybase.sh and our OCS 15 is able to talk to the sybase server but when we run the ARS installer here is what we can read for instance: The installer either could not find a Java VM, or the Java VM on this system is too old. The installer requires Java 1.1.5 or later. It can be downloaded from http://java.sun.com/products/jdk/1.1/jre/ But we do have java higher /opt/java/jdk1.6.0_29/bin/java -version java version "1.6.0_29" Java(TM) SE Runtime Environment (build 1.6.0_29-b11) Java HotSpot(TM) Server VM (build 20.4-b02, mixed mode) There must be a trick somewhere but for the time being I find the trick my boss will start looking somewhere else and I might start considering to take the red pil instead thanks for your consideration On Mon, 04 Mar 2013 16:45:19 +0100, Susan Bisanti susan.bisa...@ssc-spc.gc.ca wrote: When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase 12.5.4 SDK was the last available for Sybase if memory serves) to get the install to work against Sybase although we were using a 64 bit database (Sybase 15.0) . I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e. if it finally uses a 64 bit client. Good luck, and please do share your results!Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne,Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man Sent: 04 March, 2013 10:22 To: arslist@ARSLIST.ORG Subject: install ars 8 against sybase15 doesn't work dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"-- Using Opera's mail client: http://www.opera.com/mail/ _ARSlist: "Where the Answers Are" and have been for 20 years_
Email Eng Issue
Dears, we have problem with Email eng with below code in error form 100 java.lang.ArrayIndexOutOfBoundsException: 100 at java.util.Arrays$ArrayList.get(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211) at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AREA LDAP Configuration (Multiple AD Servers)
If we specify multiple AD Servers in AREA LDAP configuration how does authentication works? Does ARS try authenticating the user in the order they appear in the UI? Also is authentication tried out till at least one AD server authenticates the user successfully? ~Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Related release from change
Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Related release from change
Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. ** ** *Best Regards, * ** *Abdulrahman Hejazi* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Eng Issue
You have to set a proper class-path $TOMCAT_HOME/webapps/ctts/WEB-INF/lib/...jar; ... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Tuesday, March 05, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: Email Eng Issue ** Dears, we have problem with Email eng with below code in error form 100 java.lang.ArrayIndexOutOfBoundsException: 100 at java.util.Arrays$ArrayList.get(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211) at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP Configuration (Multiple AD Servers)
Hi, you could take a look at this in-depth webinar: https://communities.bmc.com/communities/docs/DOC-10142 _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: 05 March 2013 10:51 To: arslist@ARSLIST.ORG Subject: AREA LDAP Configuration (Multiple AD Servers) ** If we specify multiple AD Servers in AREA LDAP configuration how does authentication works? Does ARS try authenticating the user in the order they appear in the UI? Also is authentication tried out till at least one AD server authenticates the user successfully? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Eng Issue
Im using Servelt , On Tue, Mar 5, 2013 at 1:36 PM, Ali A. Musa amus...@stc.com.sa wrote: ** You have to set a proper class-path $TOMCAT_HOME/webapps/ctts/WEB-INF/lib/…jar; … ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ramy S. Ayoub *Sent:* Tuesday, March 05, 2013 12:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Email Eng Issue ** ** ** Dears, we have problem with Email eng with below code in error form 100 java.lang.ArrayIndexOutOfBoundsException: 100 at java.util.Arrays$ArrayList.get(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435) at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425) at com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211) at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)* *** at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ -- *Ramy Ayoub* Products and Service Delivery Business Process Automation Vodafone – Egypt Phone: +20100441441 Email: ramy.ay...@vodafone.com Smart Village, Vodafone-Egypt C2 Building Cairo/Alex – Desert Road KM28, Smart Village ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Related release from change
AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working (PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS + DESC=) + $Description$) + ;SITEG=) + $Site Group$) + ;SITE=) + $Site$) + ;RGN=) + $Region$) + ;RACTION=Create Release Container) + ;FORM=CHG:Infrastructure Change) + ;RMSID=) + $z1D Char25$) + ;CPY=) + $Company$) + ;LCPY=) + $Company$) + ;SITEID=) + $Site ID$) + ;IM=) + $Impact$) + ;UR=) + $Urgency$) + ;PARENT=) + $Infrastructure Change ID$) + ;ORG=) + $Organization$) + ;DEPT=) + $Department$) + ;MINIT=) + $Middle Initial$) + ;C1=) + $Categorization Tier 1$) + ;C2=) + $Categorization Tier 2$) + ;C3=) + $Categorization Tier 3$) + ;MFG=) + $Manufacturer (2)$) + ;P1=) + $Product Cat Tier 1$) + ;P2=) + $Product Cat Tier 2$) + ;P3=) + $Product Cat Tier 3$) + ;PN=) + $Product Name (2)$) + ;PMV=) + $Product Model/Version (2)$) + ;SERVCI=) + $ServiceCI$) + ;SERVCIRECON=) + $ServiceCI_ReconID$) + ;RISK=) + $Risk Level$) + ;PRI=) + $Priority$) + ;ZACTION=RELATESERVICECI) + ;FN=) + $First Name$) + ;FN=) + $First Name$) + ;LN=) + $Last Name$) + ;PN=) + $Phone Number$) + ;FN=) + $First Name$) + ;SGN2=) + $Support Group Name2$) + ;SORG2=) + $Support Organization2$) + ;SGID2=) + $Support Group ID 2$) + ; INT:RMSCHG:CRQ:Association_Create_Release_115 INT:RMSCHG:CRQ:Association_Create_Release_115_ManifestAssoc Best Regards, Abdulrahman Hejazi Date: Tue, 5 Mar 2013 05:13:58 -0600 From: taufc...@gmail.com Subject: Re: Related release from change To: arslist@ARSLIST.ORG ** Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes field. Sent from my iPhone On Mar 5, 2013, at 5:10 AM, . . ashej...@hotmail.com wrote: ** Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issues with 8.x support doc site?
Anyone else having issues opening up docs.bmc.com for the online documentation for 8.x? I can navigate the support site just fine but when I try to get to the online docs, nothing. -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
FTS
hi All, My latest assignment requires me to setup FTS for the customer. I have some questions on that front can anyone help me with that. Our environment is ARS 7.5 P004 1) Can 1 Humming bird server be shared between 2 independent AR Servers. eg. Can QA and Dev environment have same FTS search engine instance. 2) Apart from the configurations mentioned in the documentation do I need to take care of anything special? 3) Should I be setting up FTS on Production server, Archival Server or Reporting server? Production and Reporting server have past 13 months data and Archival Server will have all the data since beginning of time. Implementing FTS on production server will it be beneficial? Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues with 8.x support doc site?
Try https://docs.bmc.com/docs/display/public/ars8000/Locating%2BPDFs%2Band%2Bwhite%2Bpapers%2Bin%2Bthe%2Bonline%2Bdocumentation Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, March 05, 2013 8:16 AM To: arslist@ARSLIST.ORG Subject: Issues with 8.x support doc site? ** Anyone else having issues opening up docs.bmc.comhttp://docs.bmc.com for the online documentation for 8.x? I can navigate the support site just fine but when I try to get to the online docs, nothing. -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Senior Remedy Consultant - Montreal, Must be Bilingual in French/English- Permanent Position- No Contractors
Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United States, we have over 300 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. Column's success is sustained by our collaborative business methodology approach that integrates people, process, technology, and support. We are seeking a Senior Remedy Consultant based in Montreal for permanent hire- annual salary, bonus and benefits. This is not a contract. Candidates must be bilingual in French/English. If you are interested, please email me your resume and a good time to contact you. Senior Consultant - Service Support You will be employed at Column Technologies as a Senior Consultant - Service Support to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Understand business and technical requirements and drawings * Communicate strategies and best practices for product implementation * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft requirements, technical installation, configuration and customization specification documents * Draft use cases and functional requirements documents * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Design custom or product-based solutions based on BMC Remedy applications * Travel may be required based upon project needs. You will primarily serve our customers onsite at their location, unless remote work is available. Column will attempt to place you on projects located in your region when possible. Melissa Wish Corporate Recruiter Column Technologies Cell: 917-748-7104 eFax: 973-860-0810 Email: mw...@columnit.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue with Overview ITSM 7.6.4 SP 4
Hi all - I had my server team copy my dev server and make that my qa server. I thought I got all the old server references replaced with the new name but when I go to the overview console it says Authentication failed ARERR 623. Everything else seems to work. Any ideas? ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AREA LDAP Configuration (Multiple AD Servers)
The standard deployment of multiple AREA LDAP plugins is fine if the LDAPs all sit within one organisation. It's not a secure solution for a multi-service provider who may configure an instance of AREA LDAP for multiple customers, because it means username/passwords for organisation X are being sent to organisation Y, and so on. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Senior Remedy Consultant - Toronto, Canada- Permanent Position- No Contractors
Hello There, Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United States, we have over 300 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. Column's success is sustained by our collaborative business methodology approach that integrates people, process, technology, and support. We are seeking a Senior Remedy Consultant based in Toronto for permanent hire- annual salary, bonus and benefits. This is not a contract. If you are interested, please email me your resume and a good time to contact you. Remedy Consultant - Service Support Permanent Position Toronto, Canada You will be employed at Column Technologies as a Consultant - Service Support to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Understand business and technical requirements and drawings * Communicate strategies and best practices for product implementation * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft requirements, technical installation, configuration and customization specification documents * Draft use cases and functional requirements documents * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Design custom or product-based solutions based on BMC Remedy applications * Travel may be required based upon project needs. You will primarily serve our customers onsite at their location, unless remote work is available. Column will attempt to place you on projects located in your region when possible. **bilingual French/English is a plus With Warm Regards, Rebekah Faber HR Generalist/Technical Recruiter Column Technical Services | 1400 Opus Place Suite 110, Downers Grove, IL 60515 Phone: (630) 541-2070| Confidential Fax: (630) 390-2216 Email: rfa...@columnit.commailto:ddelg...@columnit.com www.columntech.comhttp://www.columntech.com/ http://www.linkedin.com/in/rebekahfaber New Address March 15, 2013: 10 E 22nd Street, Suite 100 Lombard, IL 60148 Notice: This message and any attachments are intended only for the use of the individual or entity to which it is addressed and contains information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this notice is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately. Nothing in this communication is intended to act as an electronic signature under applicable law. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Best way to out of service a Mid-tier server
Hi Fred, Thanks for your reply. In testing with my dev server, I find the following: SoapUI says: soapenv:Fault faultcodesoapenv:Server.userException/faultcode faultstringARERR [90] Cannot establish a network connection to the AR System server : Connection refused my_ars_server:33000/faultstring detail ns1:hostname xmlns:ns1=http://xml.apache.org/axis/; my_ars_server.ncsu.edu/ns1:hostname /detail /soapenv:Fault In the #status# header I see: HTTP/1.1 500 Internal Server Error A PHP program calling a web services says: An error occurred while getting the call: SOAP Error: ARERR [90] Cannot establish a network connection to the AR System server : Connection refused my_ars_server:33000[locutus:~/MyRemedyPHP_API] So I guess this is ok in the sense that the PHP recognizes this as a failure. I was just curious if anyone was doing anything different to provide anything more informative. Thanks. Larry On Mon, Mar 4, 2013 at 2:33 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** If the ARS Application is down doesn’t the Web Service call result in a SOAP Fault with an Unable to connect to server error? ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *L G Robinson *Sent:* Monday, March 04, 2013 1:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Best way to out of service a Mid-tier server ** ** ** Hi Folks, ** ** Recently, my DBAs migrated my Remedy Oracle DB to new hardware. This activity necessitated an extended outage for my users. Typically, when my system will be unavailable for an extended period, I install temporary replacements for some HTML and JSP pages so that I can display information about the outage and point to status pages, etc. ** ** For my Mid-tier users, I usually replace the index.html file in the Tomcat webapps/ROOT/ directory and I also replace the webapps/arsys/shared/login.jsp page with a redirect to an information page. This all works well. ** ** My question is about the Mid-tier servers that we have designated as part of a pool of servers dedicated to responding to web service requests. Since there may or may not be a person sitting in front of a browser for these servers, I'm looking for suggestions on the best wat to out-of-service the web service Tomcat servers. The web services might be called by a PHP web page or they might be called by an automated process using a Perl or PHP script. I want to fail in such a way that the user (person or script) knows that it failed and also provide useful information about why it failed. Any suggestions? ** ** ARS: 7.6.04 SP3 201201302357 Oracle: 11.2.0.3.0 - 64bit Mid-Tier: 7.6.04_SP3_201208101612_Hotfix Tomcat: 6.0.35 JAVA: 1.7.0_05 ** ** Thanks. Larry ** ** Larry Robinson Remedy Developer / Administrator North Carolina State University Raleigh, NC USA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB Driver
Any one can help here please, in logs it says processing, the CMDB driver sync command stuck after entering the pending ID with no error. Thank you in advance Naoufal El Hilali On Fri, Mar 1, 2013 at 2:21 PM, Naoufal El Hilali naoufalelhil...@gmail.com wrote: Thank you Carl, Could you please show me how to check errors and plugins, I have checked the arerror.log but nothing there was related to synchronization. Regards Naoufal El Hilali On Fri, Mar 1, 2013 at 2:18 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, this should usually take less than 1 hour but I have seen this run for longer on certain systems. As this uses the plug-ins to perform the work, you should also look into the error files to see if there are issues with the running of this process and ensure the plug-ins are enabled. ** ** -- Kind Regards, *Carl Wilson* ** ** http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Naoufal El Hilali *Sent:* 01 March 2013 14:10 *To:* arslist@ARSLIST.ORG *Subject:* Re: CMDB Driver ** ** ** Can I have an answer please ? Still waiting for the synchronization to end, I do not know how much time it will take. It has been almost 4 hours. ** ** Thank you in advance. Regards Naoufal El Hilali ** ** On Fri, Mar 1, 2013 at 11:03 AM, Naoufal El Hilali naoufalelhil...@gmail.com wrote: Hello All, ** ** I have created a new attribute in a class in CMDB but it showed as Change Pending, so I used the cmdbdriver to speed up the synchronization. I have done everything from init, log, ssp, to sync and supplied the pending ID. Now it has been almost an hour and I did not get any result, still synchronizing ?? How long does it take usually ? ** ** [image: Inline image 1] ** ** Regards Naoufal El Hilali ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FTS
Vikrant,BMC recommendation is to Run FTS on single machine and not run on all servers in a server group and for best performance the Conf and Collection Directory should be on the same machine which is running FTS Plugins. Check BMC documentation on FTS Thanks Ravi Rai Date: Tue, 5 Mar 2013 08:29:16 -0500 From: vkulka...@columnit.com Subject: FTS To: arslist@ARSLIST.ORG hi All, My latest assignment requires me to setup FTS for the customer. I have some questions on that front can anyone help me with that. Our environment is ARS 7.5 P004 1) Can 1 Humming bird server be shared between 2 independent AR Servers. eg. Can QA and Dev environment have same FTS search engine instance. 2) Apart from the configurations mentioned in the documentation do I need to take care of anything special? 3) Should I be setting up FTS on Production server, Archival Server or Reporting server? Production and Reporting server have past 13 months data and Archival Server will have all the data since beginning of time. Implementing FTS on production server will it be beneficial? Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
iPad App
Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Most of the new versions use flash and therefore will be an issue on Apple devices. Other than that you could try using Safari and pointing it to the Mid Tier On 5 Mar 2013, at 20:05, Mayfield, Andy L. almay...@southernco.com wrote: ** Does anyone know if there’s an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
There isn't a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.comhttp://www.bmc.com where you can learn more. http://www.bmc.com/products/mobile-help-desk/mobility-for-itsm.html -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Tuesday, March 05, 2013 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: iPad App ** ** Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry(r) smartphone from !DEA From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 -0600 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Andy, We tried acquiring BMC Mobile app early last year/end of 2011; but at the time was not mature to handle a customized environment not the itsm suite. We don't even use approval engine; as I think our change systems was prior to that. That being said about our state, what we did, was using webservices, php and ios webkit.jquery we built an mobile interface to that does limited processes like, place an incident in progress/closed a request, a dash board of tickets based on sla's, and dashboard for change. We are looking a adding phase 2, re-assign requests and create request for Service managements. For change we will leave to dashboard, because of nerc, serc, ferc, sox, and other compliances. No attachments are viewed via this method, also. We use bigfix mdm to manage boyd and corporate devices and vpn that access our mobile interface. So based on you environment, BMC mobility may work. Good luck. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
** Sent from my BlackBerry 10 smartphone.From: Easter, DavidSent: Tuesday, March 5, 2013 3:28 PMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: iPad App** There isnât a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.com where you can learn more.http://www.bmc.com/products/mobile-help-desk/mobility-for-itsm.html-David J. EasterManager of Product Management, AR SystemBSM Atrium Solutions ManagementBMC Software, Inc.The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya SharmaSent: Tuesday, March 05, 2013 12:10 PMTo: arslist@ARSLIST.ORGSubject: Re: iPad App** ** Are you looking to use Remedy from iOS..?We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy.Sent from my BlackBerry® smartphone from !DEAFrom: "Mayfield, Andy L." almay...@southernco.com Sender: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 -0600To: arslist@ARSLIST.ORGReplyTo: arslist@ARSLIST.ORG Subject: iPad AppDoes anyone know if thereâs an app that will work with BMC Remedy User, Action Request System?Andy L. MayfieldAlabama Power CompanyProtection Control Technician StaffLinc # 10*19140Cell # 205-288-9140Office # 205-226-1846_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
CRQ and INC work detail table.
On the work detail table for Incident on HPD:Help Desk (AR 7.5 ITSM 7.6), I can double-click an entry which brings up the Work Info form with the details for the specific entry. The same work detail form for change on the CHG:Infrastructure Change form does nothing. I can only view the records by pressing the 'view' icon below the table. For consistency, I'm looking at making them act in the same way though I'm not sure what aspect is actually allowing the double-click on the record. I see there is a 'drill down' attribute for something like this but that seems to be disabled on the INC form. Something else has been configured. I looked through the AL's for HPD:Help Desk and not only are there a lot, but either it's not an AL or I missed it/them. Can someone point me in the right direction? Thanks again, Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Since we have Citrix in-house, I open up Citrix receiver in meetings and open it up IE in Citrix and go to the mid-tier. It really makes my users jealous to see me working on Remedy with my iPad. I actually did that at a RUG once and Doug Mueller was there. When he saw it he was dazzled that I had a Mid-tier up and running on my iPad connected to my office. Then I told him it was Citrix and he kind of scoffed. But he did think it was cool that I was running Remedy on the iPad, nonetheless. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 05, 2013 2:06 PM To: arslist@ARSLIST.ORG Subject: iPad App ** Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Best way to out of service a Mid-tier server
I very rarely show system messages to the end user. What makes sense from
a technical perspective very rarely makes sense to an end user.
SOAP Services are automated and it makes sense for Remedy to send errors
the way it does.
Generally, in whatever application I'm putting together I will have a
generic error handler. Within that error handler there is logic that does
4 things:
1) translates expected error messages to something the user will understand.
2) formats error messages in a manner that works with my end user interface
3) logs the error
4) attempts error recovery and failing that presents the error to an end
user.
You'll get errors form the SOAP library you are using (things like XML
invalid, destination server unavailable), from Remedy (database timeout,
password invalid, plugin server not available), and from the application
(must select item from menu, people record not found).
Every interface is going to have to deal with those errors as cleanly as
possible.
For out of service, there are a few things you can do.
1) You can flag your app to use an alternative server, and barring
availability:
a) store requests and forward them when availability has returned
b) alert your end users with a banner that says some functionality is not
currently available
c) alert end users interactively when they run into problems
d) bring your application into a not-available state
2) You can alert appropriate staff.
a) by creating an incident
b) by sending an SMS Message
c) by sending an email
d) by adding a log entry
Also for out of service, there are usually expected down times for
maintenance, upgrades, and whatnot. Pro-actively addressing that is
obviously a good idea. Sometimes it's on a schedule, sometimes you can get
the information from a monitoring system, sometimes you can get it directly
from Remedy.
Have a look at: http://php.net/manual/en/language.exceptions.php
Using try/catch will allow you to intercept the SOAP errors before they get
to your end user.
You'll have something like:
try {
doTheSOAPThing($data);
} catch ($e) {
raiseThePitchForks($e);
echo humanFriendly($e-getMessage());
}
There are php.ini settings that will hide error messages from end users.
Typically, I will show error messages in development and hide them in
production. That prevents unexpected library errors from reporting too
much about your environment.
http://www.php.net/manual/en/errorfunc.configuration.php#ini.display-errors
A lot of library based errors will hand over information that you don't
necessarily want made public. Like the name of your database server or
user, installation paths, addresses of internal servers, etc.
On Tue, Mar 5, 2013 at 8:49 AM, L G Robinson n...@ncsu.edu wrote:
**
Hi Fred,
Thanks for your reply. In testing with my dev server, I find the following:
SoapUI says:
soapenv:Fault
faultcodesoapenv:Server.userException/faultcode
faultstringARERR [90] Cannot establish a network connection to
the AR System server : Connection refused my_ars_server:33000/faultstring
detail
ns1:hostname xmlns:ns1=http://xml.apache.org/axis/;
my_ars_server.ncsu.edu/ns1:hostname
/detail
/soapenv:Fault
In the #status# header I see: HTTP/1.1 500 Internal Server Error
A PHP program calling a web services says:
An error occurred while getting the call: SOAP Error: ARERR [90] Cannot
establish a network connection to the AR System server : Connection refused
my_ars_server:33000[locutus:~/MyRemedyPHP_API]
So I guess this is ok in the sense that the PHP recognizes this as a
failure. I was just curious if anyone was doing anything different to
provide anything more informative.
Thanks.
Larry
On Mon, Mar 4, 2013 at 2:33 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
If the ARS Application is down doesn’t the Web Service call result in a
SOAP Fault with an Unable to connect to server error?
** **
Fred
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *L G Robinson
*Sent:* Monday, March 04, 2013 1:28 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Best way to out of service a Mid-tier server
** **
**
Hi Folks,
** **
Recently, my DBAs migrated my Remedy Oracle DB to new hardware. This
activity necessitated an extended outage for my users. Typically, when my
system will be unavailable for an extended period, I install temporary
replacements for some HTML and JSP pages so that I can display information
about the outage and point to status pages, etc.
** **
For my Mid-tier users, I usually replace the index.html file in the
Tomcat webapps/ROOT/ directory and I also replace the
webapps/arsys/shared/login.jsp page with a redirect to an information
page. This all works well.
** **
My question is about the Mid-tier servers that we have designated as part
of a pool of
Re: CRQ and INC work detail table.
Did you look at AL HPD:INC:TblWorkLog_100_Details-R? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Tuesday, March 05, 2013 3:00 PM To: arslist@ARSLIST.ORG Subject: CRQ and INC work detail table. ** On the work detail table for Incident on HPD:Help Desk (AR 7.5 ITSM 7.6), I can double-click an entry which brings up the Work Info form with the details for the specific entry. The same work detail form for change on the CHG:Infrastructure Change form does nothing. I can only view the records by pressing the 'view' icon below the table. For consistency, I'm looking at making them act in the same way though I'm not sure what aspect is actually allowing the double-click on the record. I see there is a 'drill down' attribute for something like this but that seems to be disabled on the INC form. Something else has been configured. I looked through the AL's for HPD:Help Desk and not only are there a lot, but either it's not an AL or I missed it/them. Can someone point me in the right direction? Thanks again, Ron _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13?
Having it in Houston would be nice if it were in the Galleria Area of Houston. There is of course the Galleria mall, lots of shopping there and some places to go see within a few miles., Houston has a great variety of food. We were voted the fattest city for a reason. There is a lot to eat around here. We have Tex Mex, BBQ, Vietnamese, Chinese (real not Amerasian), Persian, Indian, Italian, Greek, Mediterranean, Middle Eastern, and a lot of others. It is not as hot in late September, but it is warm. Since Houston is a Port City, we get a great mix of nationalities. No, we don't all ride horses on our ranches and have pickup trucks. We do actually have a Symphony, Opera (no Opry), Ballet, and very nice Art Museums. The bad thing about it is that Houston is a sprawling behemoth. So you need a car to get to most places around here. Most places don't charge for parking and the cost of living is low here, so shopping is reasonable. I went to the WWRUG in Virginia and that was a traffic nightmare compared to Houston. Houston's traffic is bad, but not D.C. bad. If the WWRUG is in the Galleria area, you would have plenty to keep you occupied. Downtown Houston would not be as good because it clears out after dark. There are some local bars to go to in Downtown, but not much in the way of restaurants after five, like San Jose. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, February 28, 2013 7:28 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13? ** Houston isn't nasty hot when? We are close to announcements, either tomorrow or Monday. There will be a WWRUG13 just setting the details. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: February 28, 2013 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13? ** September in Houston is nasty hot! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, February 27, 2013 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13? ** Logistically we cannot move the WWRUG to Europe, which does not preclude a separate event there. Personally I would go with October and do Octoberfest in Waterloo Canada, But then we are in Friday conversation territory and last I checked today is Weds. Arrangements are almost complete for remaining where we were towards late September, But there is many a slip twixt cup and lip, or in this case pen and paper. I am really hoping to be able to announce things this Friday, but there are other parties that have to put pen to paper. (or electronically sign in some form). Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: February 27, 2013 10:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13? ** Ben, I would balk at that. Not that I don't want to go to Europe but realistically I doubt I would be making it to WWRUG that year. Jason On Feb 27, 2013 6:50 AM, Ben Chernys ben.cher...@softwaretoolhouse.commailto:ben.cher...@softwaretoolhouse.com wrote: Another +1 for Europe (the real one J) But I expect BMC would balk at that! And there's certainly no green coloured beer in Ireland though plenty of Guinness. I have drunk green coloured beer on St Pattie's day in Calgary, and Calgary has a whole slew of Irish pubs. We do have a small St Pattie's day street fest where you can walk around with your Guinness or a more usual German beer and sausages ( if you're lucky pork neck steaks!) and hear plenty of English speaking - in Munich (and a few Irish pubs too). Cheers Ben www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: February-27-13 13:32 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13? ** Actually, St. Patrick's day isn't much celebrated in Ireland, except for the tourists. It's a far bigger holiday in America. Rick On Feb 27, 2013 3:25 AM, Dan Miller dan.mil...@bt.commailto:dan.mil...@bt.com wrote: i vote to move the WWRUG to Ireland, move it to March and you can all enjoy St Patricks day :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20
Tomcat errors in IE
Every now and then users are getting HTTP 500 errors using IE. Most recently our CIO was trying to approve something and kept getting java.lang.IlleagalStateException: getAttribute: Session already invalidated. Any ideas on how to mitigate these or is this a known error? We are on 7.6.04. [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Tomcat errors in IE
I haven't seen that happen myself, but Session already invalidated sounds to me like the user has logged off. There are a couple of things that might cause that: - The user actually logged off (unlikely, but still...) - An administrator released the license (again, unlikely) - Someone else (or the same user from a different machine/browser) is using the same login and chose the option to override the session (entirely possible) - The session timed out - load balancer configuration does not match the session timeout configuration in Midtier (a relatively common configuration miss) Load balancers can be configured in a number of different ways. For MidTier, they should be configured to continue sending the user to the same server until that user's session ends. If MidTier session timeouts are 60 minutes, the load balancer should also be configured for 60 minutes. If the load balancer is configured for a 30 minute timeout, after 30 minutes it may decide to send the traffic to a different server. When that happens, the session from the first server doesn't exist on the second server. MidTier timeouts are configured in arsys/shared/config/config.jsp Load Balancer timeouts are usually configured through a web interface on the load balancer, but 9 times out of 10 there's a network admin who can check pretty easily when asked. Normally MT doesn't show a 500 and a stack trace, it will redirect to a login page though so... I wonder if there isn't more information in the arerror log showing a thread crashing. Barring that, if this is always happening during approvals, try turning on plugin logging and the approval engine log. Sorry I couldn't be more helpful, but at least it's a couple of places to look. On Tue, Mar 5, 2013 at 5:58 PM, Hodgdon, Paul paul.hodg...@unh.edu wrote: ** Every now and then users are getting HTTP 500 errors using IE. Most recently our CIO was trying to approve something and kept getting java.lang.IlleagalStateException: getAttribute: Session already invalidated. Any ideas on how to mitigate these or is this a known error? We are on 7.6.04. ** ** [image: Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu http://accounts.unh.edu ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Windows Cross Domain SSO
Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows Cross Domain SSO
The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows Cross Domain SSO
Steve, It is not only about authentication. For Windows Desktop SSO to work, Kerberos/NTLM tokens have to be passed around. My question is more related to that. You are right about authentication, I can just specify one or more AD servers in domain A (if it is a forest) in AREA configuration and authentication would work fine. ~Nathan On Wed, Mar 6, 2013 at 8:33 AM, Steve Kallestad st...@tabtonic.com wrote: ** The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows Cross Domain SSO
I am basically looking for answers to the questions asked here http://stackoverflow.com/questions/13746669/spnego-cross-domain-configuration I am planning to use Atrium SSO 8.0 with ARS 8.0 setup to get this working. ~Nathan On Wed, Mar 6, 2013 at 8:41 AM, Nathan Brandt nathanrbra...@gmail.comwrote: Steve, It is not only about authentication. For Windows Desktop SSO to work, Kerberos/NTLM tokens have to be passed around. My question is more related to that. You are right about authentication, I can just specify one or more AD servers in domain A (if it is a forest) in AREA configuration and authentication would work fine. ~Nathan On Wed, Mar 6, 2013 at 8:33 AM, Steve Kallestad st...@tabtonic.comwrote: ** The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
