ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-04-10 Thread Govind M
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf.

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind







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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-04-10 Thread Ali A. Musa
Check the CLASSPATH

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf.

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind







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Re: Write permissions errors with read (floating) license

2013-04-10 Thread Misi Mladoniczky
Hi,

When installing a new server, I always compare the ar.cfg-files using
RRR|ConfDiff to make sure nothing is missed.

https://www.rrr.se/cgi/tools/main

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Well today was much more quiet than yesterday -- I got a few reports that some
 users were having the same results; other people let me know that they were no
 longer having the problem.  However, by yesterday afternoon, I had already
 sent out an email explaining what was going on, so some of those affected may
 have decided that they did not need to report the errors. Now that you mention
 it, I'm not certain that this is a licensing issue.

 Thanks again,

 Joe

 On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

I would call that a Window-Open-Action, and that should not require a
 license,
and the Submitter-group would not be involved in the receiving form.

Or you might set your fields with a ACTL Set-Fields-Action from the server,
 in
which case you should have no problem either.

Are you sure this is a licensing issue? What happened today when more users
came in?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: Values in the Column didn't appear

2013-04-10 Thread Hullule, Kiran
Your question is not clear, would you please explain little further.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt
Sent: Wednesday, April 10, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Values in the Column didn't appear

**
Dears,

Please I need support as there is tables in customized form view another form. 
In specific column its vales didn't appear although there is a value in this 
field in the form.
BMC Remedy 7.6.04


Heba Hashem
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.com


[cid:image001.gif@01CE35F9.185A1A10]http://www.vodafone.com.eg/

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Re: Health Check for load balancer?

2013-04-10 Thread Terje Moglestue
Thanks,

Load balancer : F5 6400’s.
All servers are virtual under VMware platform except for Oracle DB. 
OS: Windows 2012. (There are discussions running Linux on WebServers and 
Mid-tier.)

All serves with a fixed IP address.
Network servers: All servers within the same data ware house.
Network local users:  shall reach it via the ASPAN  (Area Service Pan-European 
Network) and VPN’s. ( via either the Cisco VPN concentrator or Checkpoint 
firewalls.)

I tried to use http://mid-tier server/arsys/samples/StatusCheck.jsp a few 
yeas back. I found it incomplete and undocumented.

There must be a better way of doing this?

Thanks,
Terje

From: Action Request System discussion list(ARSList) on behalf of Thad Esser
Sent: 10 April 2013 05:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Health Check for load balancer?
  
**

Terje,


http://mid-tier server/arsys/samples/StatusCheck.jsp has been there since at 
least 7.1 and probably earlier.  It will return a simple 200 OK if everything 
is good.  Your load balancer can use that to validate a healthy node.


Thad 



On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote:
 **
Lots of variables that go into answering that question.  Most of the variables 
are specific to your environment.  The more information you can share about 
your current configuration, the better your answers will be.  For example:
- What type of LB are you using?
- How are the networks around the LB arranged?
- Are the machines in the VIP multi-homed?


Typically, people want the load balancer to check the health of each individual 
node so that the load balancer can automatically remove nodes in the event they 
fail. 



On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue  te...@mogle.com wrote:
 Folks,

My infrastructure team want to build a Health Check procedure that checks all 
the nodes behind the load balancer.  
If we just sent a URL request to the LB in front of the mid-tier servers, we do 
not know which path the request will go.

How can be best determine the path?

We could implement a servlet in the mid-tier tomcat that connects to each AR 
Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 
goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple 
servlet with 2 parameters:
Server name (which is always the LB alias) and port (allows us to choose the AR 
Server we want to check). The servlet should implement one or more API calls to 
the AR Server, e.g. retrieve data from a table. We might be able to implement 
this as a JSP.

Have anyone done this? Or is the another simple solution out there?

Thanks,
Terje

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Re: Values in the Column didn't appear

2013-04-10 Thread Heba Hashem, Vodafone Egypt
I can't see some of data which stored on specific form which viewed by table in 
another form. This missed data for one column only although the others appeared 
and when I double click on the record I found the data written.


Heba Hashem
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.com


[Vodafone]http://www.vodafone.com.eg/

vodafone.com.eg http://www.vodafone.com.eg



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transmission cannot be guaranteed to be secure or error-free.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, April 10, 2013 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Values in the Column didn't appear

**
Your question is not clear, would you please explain little further.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt
Sent: Wednesday, April 10, 2013 2:10 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Values in the Column didn't appear

**
Dears,

Please I need support as there is tables in customized form view another form. 
In specific column its vales didn't appear although there is a value in this 
field in the form.
BMC Remedy 7.6.04


Heba Hashem
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com


[Vodafone]http://www.vodafone.com.eg/

vodafone.com.eg http://www.vodafone.com.eg



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the sender immediately, delete it from your system and do not copy or disclose 
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transmission cannot be guaranteed to be secure or error-free.



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Re: Values in the Column didn't appear

2013-04-10 Thread Karthik
maybe there is a workflow to set the data in that field when you open the
form?

can you check the workflows connected to that field?

Regards,
Karthik


On 10 April 2013 16:10, Heba Hashem, Vodafone Egypt 
heba.has...@vodafone.com wrote:

 **

 I can’t see some of data which stored on specific form which viewed by
 table in another form. This missed data for one column only although the
 others appeared and when I double click on the record I found the data
 written.

 ** **

 ** **

 *Heba Hashem *
 SYSTEM ANALYST
 Customer Management
 Vodafone Egypt Telec. SA
 Mobile: +20 (10) 07033053
 Email: heba.has...@vodafone.com
   

 [image: Vodafone] http://www.vodafone.com.eg/

 *vodafone.com.eg * http://www.vodafone.com.eg


 This message and any files or documents attached are confidential and may
 also be legally privileged, protected from disclosure and/or protected by
 other legal rules. It is intended only for the individual or entity named.
 If you are not the named addressee or you have received this email in
 error, please inform the sender immediately, delete it from your system and
 do not copy or disclose it or its contents or use it for any purpose. Thank
 you. Please also note that transmission cannot be guaranteed to be secure
 or error-free. 

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Hullule, Kiran
 *Sent:* Wednesday, April 10, 2013 11:09 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Values in the Column didn't appear

 ** **

 ** 

 Your question is not clear, would you please explain little further.

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Heba
 Hashem, Vodafone Egypt
 *Sent:* Wednesday, April 10, 2013 2:10 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Values in the Column didn't appear

 ** **

 ** 

 Dears,

 ** **

 Please I need support as there is tables in customized form view another
 form. In specific column its vales didn’t appear although there is a value
 in this field in the form.

 BMC Remedy 7.6.04

 ** **

 ** **

 *Heba Hashem *
 SYSTEM ANALYST
 Customer Management
 Vodafone Egypt Telec. SA
 Mobile: +20 (10) 07033053
 Email: heba.has...@vodafone.com
   

 [image: Vodafone] http://www.vodafone.com.eg/

 *vodafone.com.eg * http://www.vodafone.com.eg


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 also be legally privileged, protected from disclosure and/or protected by
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 error, please inform the sender immediately, delete it from your system and
 do not copy or disclose it or its contents or use it for any purpose. Thank
 you. Please also note that transmission cannot be guaranteed to be secure
 or error-free. 

 ** **


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 Recipient will be held liable for any unauthorized disclosure.

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 Confidential and Proprietary Information.

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- Karthik

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Re: Values in the Column didn't appear

2013-04-10 Thread Jlbess
What's the data length of the field? If you add a field greater than 254 
characters to a table, it doesn't display any data.

Jason Bess

On Apr 10, 2013, at 6:37 AM, Heba Hashem, Vodafone Egypt 
heba.has...@vodafone.com wrote:

 **
 Yes, because when I double click on the record, the record with this data 
 appeared.
  
  
 Heba Hashem 
 SYSTEM ANALYST
 Customer Management
 Vodafone Egypt Telec. SA
 Mobile: +20 (10) 07033053
 Email: heba.has...@vodafone.com
  
 image001.gif
 vodafone.com.eg
 
 This message and any files or documents attached are confidential and may 
 also be legally privileged, protected from disclosure and/or protected by 
 other legal rules. It is intended only for the individual or entity named. If 
 you are not the named addressee or you have received this email in error, 
 please inform the sender immediately, delete it from your system and do not 
 copy or disclose it or its contents or use it for any purpose. Thank you. 
 Please also note that transmission cannot be guaranteed to be secure or 
 error-free.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj
 Sent: Wednesday, April 10, 2013 11:17 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Values in the Column didn't appear
  
 **
 Hi  Heba Hashem,
 
 Are you sure that you are looking at the same record in table as in backhand 
 form ?
 for instance include some unique ID field(Request ID) in table as column  
 then compare your table data with form data.
  
 
 On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.com wrote:
 **
 Your question is not clear, would you please explain little further.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt
 Sent: Wednesday, April 10, 2013 2:10 PM
 To: arslist@ARSLIST.ORG
 Subject: Values in the Column didn't appear
  
 **
 Dears,
  
 Please I need support as there is tables in customized form view another 
 form. In specific column its vales didn’t appear although there is a value in 
 this field in the form.
 BMC Remedy 7.6.04
  
  
 Heba Hashem 
 SYSTEM ANALYST
 Customer Management
 Vodafone Egypt Telec. SA
 Mobile: +20 (10) 07033053
 Email: heba.has...@vodafone.com
  
 vodafone.com.eg
 
 This message and any files or documents attached are confidential and may 
 also be legally privileged, protected from disclosure and/or protected by 
 other legal rules. It is intended only for the individual or entity named. If 
 you are not the named addressee or you have received this email in error, 
 please inform the sender immediately, delete it from your system and do not 
 copy or disclose it or its contents or use it for any purpose. Thank you. 
 Please also note that transmission cannot be guaranteed to be secure or 
 error-free.
  
 *
 
 The content of this document is classified as Vodafone Egypt S.A.E. 
 Confidential and Proprietary Information.
 
 The recipient hereby is committed to hold in strict confidence the contents 
 of this (e-mail, document, information) and not to disclose to any third 
 party without the prior written consent of Vodafone Egypt S.A.E. Recipient 
 will be held liable for any unauthorized disclosure.
 
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 attachments.
 
 http://www.vodafone.com.eg
 
 *
 
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 _ARSlist: Where the Answers Are and have been for 20 years_
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 *
 
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 Confidential and Proprietary Information.
 
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Re: ReportCreator Form Duplicates Fields.

2013-04-10 Thread Jlbess
That's because there are fields on the incident form with duplicate labels. 
Customer company, direct contact company, incident company, customer 
department, direct contact department.

It also causes problems when doing an advanced search. If you put 'Department' 
in the search bar, the system can't determine which field to use, (for customer 
or contact) and just chooses 1. (Fun fact, the order in which the mid-tier 
chooses the field to use is opposite of the user tool. Causing one to search 
the customer department and the other to search the contact department for the 
same advanced qualification.)

To fix both issues, you need to change the display names of those fields so 
they are unique.


Jason Bess

On Apr 10, 2013, at 5:45 AM, Team Remedy team.rem...@libero.it wrote:

 Hi All,
 We work on an istance of Remedy with this topics :
 Ar Server 7.1.00 Patch 011 201007230200
 Mit Tier Version 7.6.04 SP4 201209051922 
 
 Now, We are facing a singular condition about creating report definition 
 files web using ReportCreator form.
 When we use the 'Field' tab we observe that in the dropdownlist appear 
 duplicates fields, why ? I.e. two 'Company*+' fields  or two 'Department' 
 fields 
 
 Is it right  ? I'm not so sure ! 
 Any idea ? Can you help me ?
 thanks in advance.
 
 Pietro.
 
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AD: ReportCreator Form Duplicates Fields.

2013-04-10 Thread Ben Chernys
There are many duplicated labels and confusingly named fields.   For
external tools, you must also be careful when there are locale dependent
views and the default locale switches on a form (happens a lot in a
development environment).

 

All Meta-Update bundled tools (Meta-Query, Meta-Delete) accept Remedy field
DB names as well as labels and IDs.  It's a relatively trivial enhancement
to effect.   I would prefer it in the Advanced Search bar.

 

Meta-Query is a tool that makes CSV files of Remedy or SQL queries.  You can
use it to extract data, problem solve by revealing hidden fields, test SQL
statements (without a client).  Meta-Delete is a command line way of issues
mass deletes.  Meta-Schema is a form and workflow tool and lists both labels
and fields.  

 

Our free ITSM Forms and Fields will give you all the forms and fields
(including labels) of ITSM (7.6.04, 8.0.0) in a convenient spreadsheet.
Check out Freebies on our web site: www.softwaretoolhouse.com

 

Cheers

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess
Sent: April-10-13 13:47
To: arslist@ARSLIST.ORG
Subject: Re: ReportCreator Form Duplicates Fields.

 

That's because there are fields on the incident form with duplicate labels.
Customer company, direct contact company, incident company, customer
department, direct contact department.

 

It also causes problems when doing an advanced search. If you put
'Department' in the search bar, the system can't determine which field to
use, (for customer or contact) and just chooses 1. (Fun fact, the order in
which the mid-tier chooses the field to use is opposite of the user tool.
Causing one to search the customer department and the other to search the
contact department for the same advanced qualification.)

 

To fix both issues, you need to change the display names of those fields so
they are unique.

 

 

Jason Bess

 

On Apr 10, 2013, at 5:45 AM, Team Remedy  mailto:team.rem...@libero.it
team.rem...@libero.it wrote:

 

 Hi All,

 We work on an istance of Remedy with this topics :

 Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 

 201209051922

 

 Now, We are facing a singular condition about creating report definition
files web using ReportCreator form.

 When we use the 'Field' tab we observe that in the dropdownlist appear 

 duplicates fields, why ? I.e. two 'Company*+' fields  or two 

 'Department' fields

 

 Is it right  ? I'm not so sure ! 

 Any idea ? Can you help me ?

 thanks in advance.

 

 Pietro.

 

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http://www.arslist.org www.arslist.org 

 Where the Answers Are, and have been for 20 years

 Cattura.JPG

 


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Description: S/MIME cryptographic signature


AD Integration

2013-04-10 Thread Karthick S
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server
information, still i am unable to achieve AD integration. Please help me on
this.

-- 
**
**
*Thanks and Regards,*
*Karthick S*

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Re: AD Integration

2013-04-10 Thread Hullule, Kiran
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.
Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORG
Subject: AD Integration

**
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through 
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server 
information, still i am unable to achieve AD integration. Please help me on 
this.

--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Write permissions errors with read (floating) license

2013-04-10 Thread Joe Castleman
Thanks for that, Misi.  The comparison was good.

As you mentioned yesterday, this is sounding less and less like a licensing 
issue.  This morning someone reported the ARERR 333 and he already had 
Floating, not Read (floating).  I don't believe it's the user accounts, 
either, as someone who had trouble one day did not have the errors later (and 
vice-versa).

Joe

On Wed, 10 Apr 2013 11:00:29 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

When installing a new server, I always compare the ar.cfg-files using
RRR|ConfDiff to make sure nothing is missed.

https://www.rrr.se/cgi/tools/main

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: AD Integration

2013-04-10 Thread Karthick S
Plugin Log:

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
 OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
 OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
   -- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
   -- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
   FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.


On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote:

 **

 What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
 invalid credential?  Found user but password bad?  Invalid bind user?
 Invalid bind password?  User not found?   I am sure you will see something
 useful.

 Make sure you have 390695 set under EA tab for external authentication rpc
 socket also cross reference blank password is checked .

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:12 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* AD Integration

 ** **

 ** 

 Hi All,

 ** **

 I have configured AREA LDAP and i have verified the LDAP connection
 through ldap.exe, the connection was established.

 ** **

 After configured the AREA form, I have updated the EA tab in Server
 information, still i am unable to achieve AD integration. Please help me on
 this.
 

 ** **

 -- 

  

  

 *Thanks and Regards,*

 *Karthick S*

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
**
**
*Thanks and Regards,*
*Karthick S*

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Re: AD Integration

2013-04-10 Thread Hullule, Kiran
Please can you set Plugin-Log-Level to ALL from server admin console and then 
reproduce the error,get the logs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Plugin Log:

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

I have Give the RPC Program number correct and even checked the cross reference 
blank password, but still nothing happening.

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran 
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.
Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: AD Integration

**
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through 
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server 
information, still i am unable to achieve AD integration. Please help me on 
this.

--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_



--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: AD Integration

2013-04-10 Thread Karthick S
I did that too and got those clear error logs.

On Wednesday, 10 April 2013, Hullule, Kiran wrote:

 **

 Please can you set Plugin-Log-Level to “ALL” from server admin console and
 then reproduce the error,get the logs

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:19 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** 

 Plugin Log:

 ** **

 PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
  OK

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
 -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
  OK

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

 PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
 ARDBCGetListEntryWithFields  -- vendor
 REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 ** **

 I have Give the RPC Program number correct and even checked the cross
 reference blank password, but still nothing happening.

 ** **

 On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
 wrote:

 ** 

 What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
 invalid credential?  Found user but password bad?  Invalid bind user?
 Invalid bind password?  User not found?   I am sure you will see something
 useful.

 Make sure you have 390695 set under EA tab for external authentication rpc
 socket also cross reference blank password is checked .

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:12 PM
 *T*
 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

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Error in SRM 7.6.04

2013-04-10 Thread Vinay Kumar Anumula
Hi All,

we are trying to create the SRD, for which first we have created an Incident 
Template, then we created the Application Object Template (AOT) then we are 
trying to create the Process Definition Template (PDT). while creating the PDT 
we are receiving the following Error:

 
There are no processes defined for this Active process  definition template. 
Define processes or modify the process definition template status to Inactive. 
(ARERR 45406)

AR System 7.6.04
SRM 7.6.04

Please help in resolving this.

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How do you adjust the queries for the Change Console that appears on IT Home Page?

2013-04-10 Thread theReel
Hi Guys,

I have a requirement to include Draft changes in the various console tables 
when refering to Open Chanegs.

For the Change Console - I changed the queries in SYS:Predefined Queries.
For the Overview Console - I changed the queries in SYS:Status Query Rules.

Does anyone know where I can adjust the queries for the Change Console that 
appears on the IT Home Page  i.e CHG:HomePageContent:RL_ChangeConsole

Thanks
Tony

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Re: AD Integration

2013-04-10 Thread Carl Wilson
Hi,

Is the user you have configured in the AREA forms setup for a Simple Bind
in AD?

 

The LDP.exe tool can login using different authentication methods but ARS
expects a Simple Bind user to be provided and used. 

This user must also be specified in the AREA configuration as a fully
qualified distignuishedName (including CN, OU, etc).

 

Check with your AD team to ensure that the credentials supplied are for a
Simple Bind user configuration.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 10 April 2013 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** I did that too and got those clear error logs. 

On Wednesday, 10 April 2013, Hullule, Kiran wrote:

** 

Please can you set Plugin-Log-Level to ALL from server admin console and
then reproduce the error,get the logs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of
Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); 
Subject: Re: AD Integration

 

** 

Plugin Log:

 

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.

 

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:

** 

What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential?  Found user but password bad?  Invalid bind user?
Invalid bind password?  User not found?   I am sure you will see something
useful.

Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
T

_ARSlist: Where the Answers Are and have been for 20 years_ 



-- 

 

 

Thanks and Regards,

Karthick S


_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: AD Integration

2013-04-10 Thread Hullule, Kiran
If you can share ar.cfg that will help.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, April 10, 2013 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Hi,
Is the user you have configured in the AREA forms setup for a Simple Bind in 
AD?

The LDP.exe tool can login using different authentication methods but ARS 
expects a Simple Bind user to be provided and used.
This user must also be specified in the AREA configuration as a fully qualified 
distignuishedName (including CN, OU, etc).

Check with your AD team to ensure that the credentials supplied are for a 
Simple Bind user configuration.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 10 April 2013 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

** I did that too and got those clear error logs.

On Wednesday, 10 April 2013, Hullule, Kiran wrote:
**
Please can you set Plugin-Log-Level to ALL from server admin console and then 
reproduce the error,get the logs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');]
 On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: 
arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');
Subject: Re: AD Integration

**

Plugin Log:



PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form



I have Give the RPC Program number correct and even checked the cross reference 
blank password, but still nothing happening.



On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote:

**

What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.

Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
T
_ARSlist: Where the Answers Are and have been for 20 years_


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Karthick S

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Re: Health Check for load balancer?

2013-04-10 Thread Axton
I am not clear on whether you want to monitor the servers outside the LTM
or via the LTM.  If outside the LTM I imagine it is for alerting purposes.
 You should be able to hit each node in the VIP independantly by addressing
the hosts individually (versus the VIP name).  If you want to monitor it
via the LTM, you should be able to configure a health check inside the VIP
that does some action, such as StatusCheck.jsp.

I am not too familiar with StatusCheck.jsp, so I can't speak to how well it
works, or what it checks, but I would imagine it sufficient to meet your
needs.  If not, there are many tools out there that can go a step further.
 Within the LTM, you can use iRules to execute a series of events (e.g.,
log into midtier and open the home page).  If outside the LTM, there are a
plethora of monitoring tools available, such as HP BSM, that can
record/replay a web session and act on failures.


On Wed, Apr 10, 2013 at 4:44 AM, Terje Moglestue te...@mogle.com wrote:

 Thanks,

 Load balancer : F5 6400’s.
 All servers are virtual under VMware platform except for Oracle DB.
 OS: Windows 2012. (There are discussions running Linux on WebServers and
 Mid-tier.)

 All serves with a fixed IP address.
 Network servers: All servers within the same data ware house.
 Network local users:  shall reach it via the ASPAN  (Area Service
 Pan-European Network) and VPN’s. ( via either the Cisco VPN concentrator or
 Checkpoint firewalls.)

 I tried to use http://mid-tier server/arsys/samples/StatusCheck.jsp a
 few yeas back. I found it incomplete and undocumented.

 There must be a better way of doing this?

 Thanks,
 Terje

 From: Action Request System discussion list(ARSList) on behalf of Thad
 Esser
 Sent: 10 April 2013 05:10 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Health Check for load balancer?

 **

 Terje,


 http://mid-tier server/arsys/samples/StatusCheck.jsp has been there
 since at least 7.1 and probably earlier.  It will return a simple 200 OK
 if everything is good.  Your load balancer can use that to validate a
 healthy node.


 Thad



 On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote:
  **
 Lots of variables that go into answering that question.  Most of the
 variables are specific to your environment.  The more information you can
 share about your current configuration, the better your answers will be.
  For example:
 - What type of LB are you using?
 - How are the networks around the LB arranged?
 - Are the machines in the VIP multi-homed?


 Typically, people want the load balancer to check the health of each
 individual node so that the load balancer can automatically remove nodes in
 the event they fail.



 On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue  te...@mogle.com wrote:
  Folks,

 My infrastructure team want to build a Health Check procedure that checks
 all the nodes behind the load balancer.
 If we just sent a URL request to the LB in front of the mid-tier servers,
 we do not know which path the request will go.

 How can be best determine the path?

 We could implement a servlet in the mid-tier tomcat that connects to each
 AR Server. If LB routes the sessions depending on the TCP port (e.g. port
 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have
 a simple servlet with 2 parameters:
 Server name (which is always the LB alias) and port (allows us to choose
 the AR Server we want to check). The servlet should implement one or more
 API calls to the AR Server, e.g. retrieve data from a table. We might be
 able to implement this as a JSP.

 Have anyone done this? Or is the another simple solution out there?

 Thanks,
 Terje


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R: Re: ReportCreator Form Duplicates Fields.

2013-04-10 Thread team.rem...@libero.it
Hello Jason,
thanks for your valuable indication.
I thought to change the menu associated with the field using the object 
ReportCreator: FieldLabelIDList, are you agree ? is this a good idea ?

Bye
Pietro

Messaggio originale
Da: jlb...@yahoo.com
Data: 10-apr-2013 13.46
A: arslist@ARSLIST.ORG
Ogg: Re: ReportCreator Form Duplicates Fields.

That's because there are fields on the incident form with duplicate labels. 
Customer company, direct contact company, incident company, customer 
department, direct contact department.

It also causes problems when doing an advanced search. If you put 
'Department' in the search bar, the system can't determine which field to use, 
(for customer or contact) and just chooses 1. (Fun fact, the order in which the 
mid-tier chooses the field to use is opposite of the user tool. Causing one to 
search the customer department and the other to search the contact department 
for the same advanced qualification.)

To fix both issues, you need to change the display names of those fields so 
they are unique.


Jason Bess

On Apr 10, 2013, at 5:45 AM, Team Remedy team.rem...@libero.it wrote:

 Hi All,
 We work on an istance of Remedy with this topics :
 Ar Server 7.1.00 Patch 011 201007230200
 Mit Tier Version 7.6.04 SP4 201209051922 
 
 Now, We are facing a singular condition about creating report definition 
files web using ReportCreator form.
 When we use the 'Field' tab we observe that in the dropdownlist appear 
duplicates fields, why ? I.e. two 'Company*+' fields  or two 'Department' 
fields 
 
 Is it right  ? I'm not so sure ! 
 Any idea ? Can you help me ?
 thanks in advance.
 
 Pietro.
 
 
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Re: How do you adjust the queries for the Change Console that appears on IT Home Page?

2013-04-10 Thread Jason
You need to modify the qualification in the table properties on that form.
 
 
Jason Bess
 



On Wednesday, April 10, 2013 10:36:30 AM UTC-4, theReel wrote:
Hi Guys, 

I have a requirement to include Draft changes in the various console tables 
when refering to Open Chanegs. 

For the Change Console - I changed the queries in SYS:Predefined Queries. 
For the Overview Console - I changed the queries in SYS:Status Query Rules. 

Does anyone know where I can adjust the queries for the Change Console that 
appears on the IT Home Page  i.e CHG:HomePageContent:RL_ ChangeConsole 

Thanks 
Tony 

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Re: Values in the Column didn't appear

2013-04-10 Thread Joel Sender
Validate that the user has access to the fields on the table’s form. 

Also check permissions on the table’s columns

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt
Sent: Wednesday, April 10, 2013 4:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Values in the Column didn't appear

 

** 

No the field length is 254

 

 


Heba Hashem 
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.com
  

 http://www.vodafone.com.eg/ Vodafone


 http://www.vodafone.com.eg vodafone.com.eg 




This message and any files or documents attached are confidential and may also 
be legally privileged, protected from disclosure and/or protected by other 
legal rules. It is intended only for the individual or entity named. If you are 
not the named addressee or you have received this email in error, please inform 
the sender immediately, delete it from your system and do not copy or disclose 
it or its contents or use it for any purpose. Thank you. Please also note that 
transmission cannot be guaranteed to be secure or error-free. 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess
Sent: Wednesday, April 10, 2013 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Values in the Column didn't appear

 

** 

What's the data length of the field? If you add a field greater than 254 
characters to a table, it doesn't display any data.

 

Jason Bess


On Apr 10, 2013, at 6:37 AM, Heba Hashem, Vodafone Egypt 
heba.has...@vodafone.com wrote:

** 

Yes, because when I double click on the record, the record with this data 
appeared.

 

 


Heba Hashem 
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.com
  

 http://www.vodafone.com.eg/ image001.gif


 http://www.vodafone.com.eg vodafone.com.eg 




This message and any files or documents attached are confidential and may also 
be legally privileged, protected from disclosure and/or protected by other 
legal rules. It is intended only for the individual or entity named. If you are 
not the named addressee or you have received this email in error, please inform 
the sender immediately, delete it from your system and do not copy or disclose 
it or its contents or use it for any purpose. Thank you. Please also note that 
transmission cannot be guaranteed to be secure or error-free. 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj
Sent: Wednesday, April 10, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Values in the Column didn't appear

 

** 

Hi  Heba Hashem,

Are you sure that you are looking at the same record in table as in backhand 
form ?

for instance include some unique ID field(Request ID) in table as column  then 
compare your table data with form data.

 

On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.com wrote:

** 

Your question is not clear, would you please explain little further.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt
Sent: Wednesday, April 10, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Values in the Column didn't appear

 

** 

Dears,

 

Please I need support as there is tables in customized form view another form. 
In specific column its vales didn’t appear although there is a value in this 
field in the form.

BMC Remedy 7.6.04

 

 


Heba Hashem 
SYSTEM ANALYST
Customer Management
Vodafone Egypt Telec. SA
Mobile: +20 (10) 07033053
Email: heba.has...@vodafone.com
  



 http://www.vodafone.com.eg/ vodafone.com.eg 



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This message and any files or documents attached are confidential and may also 
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the sender immediately, delete it from your system and do not copy or disclose 
it or its contents or use it for any purpose. Thank you. Please also note that 
transmission cannot be guaranteed to be secure or error-free. 

 http://www.vodafone.com.eg/  

 http://www.vodafone.com.eg/ 
*

 http://www.vodafone.com.eg/ The content of this document is classified as 
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 http://www.vodafone.com.eg/ The recipient hereby is committed to hold in 
strict confidence the contents of this (e-mail, document, information) and not 
to disclose to any third party without the prior written consent 

Re: Write permissions errors with read (floating) license

2013-04-10 Thread Jason Miller
Thanks Misi!  I manually compared and updated to config files just
yesterday.  I will use this to do the rest.

Jason


On Wed, Apr 10, 2013 at 2:00 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 When installing a new server, I always compare the ar.cfg-files using
 RRR|ConfDiff to make sure nothing is missed.

 https://www.rrr.se/cgi/tools/main

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Well today was much more quiet than yesterday -- I got a few reports
 that some
  users were having the same results; other people let me know that they
 were no
  longer having the problem.  However, by yesterday afternoon, I had
 already
  sent out an email explaining what was going on, so some of those
 affected may
  have decided that they did not need to report the errors. Now that you
 mention
  it, I'm not certain that this is a licensing issue.
 
  Thanks again,
 
  Joe
 
  On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote:
 
 Hi,
 
 I would call that a Window-Open-Action, and that should not require a
  license,
 and the Submitter-group would not be involved in the receiving form.
 
 Or you might set your fields with a ACTL Set-Fields-Action from the
 server,
  in
 which case you should have no problem either.
 
 Are you sure this is a licensing issue? What happened today when more
 users
 came in?
 
 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se
 .
 
 
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Re: Write permissions errors with read (floating) license

2013-04-10 Thread Mueller, Doug
Joe,

Errors 330 through 333 are generally about PERMISSIONS and not licenses.

330 -- no write access to field where no row level security permissions involved
331 -- no write access to field where there are row level security permissions
   involved
332 -- no write access to field and the setting allow any user to create is 
NOT
   set during a create operation
333 -- no access of any kind (read or write) is allowed to the field for the 
user

There is another message
8932 -- no write license

that was added as a companion message to also indicate that even if you had
permissions, you don't have sufficient license to perform the operation.

I did notice in the code that this companion message is issued in conjunction to
errors 330 and 332 if it is appropriate -- but I did see that this companion
message is not issued in conjunction with 331 errors.


Now, a license issue doesn't change your PERMISSIONS.  In fact, you can write to
a field you have permission to write to without a write license under a variety 
of
conditions but you can never write to a field you do not have PERMISSION to 
write
to regardless of your license situation.


With all this, I think the focus on licensing is not the right avenue for you.
The problem really seems to be one of permission.


Did a group get overwritten and changed from a Change group to a View group by 
any
chance?

Did a group get removed?  Everyone who is a member of that group will not have
their definition changed but the fact that the group is missing will make that
permission meaningless for that user.

Did a form you are writing to have its permission model changed?
Did you have a customization that may have been overwritten where you had 
changed
the permission and it got reset to the original?


I think these are the types of things most likely in this situation -- from the
messages and what they mean, you are probably dealing with a permission issue
rather than a licensing issue.  (again, there are likely some corner cases where
licensing is involved; but they are not the biggest candidates)


I hope this helps,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, April 09, 2013 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write permissions errors with read (floating) license

Well today was much more quiet than yesterday -- I got a few reports that some 
users were having the same results; other people let me know that they were no 
longer having the problem.  However, by yesterday afternoon, I had already sent 
out an email explaining what was going on, so some of those affected may have 
decided that they did not need to report the errors. Now that you mention it, 
I'm not certain that this is a licensing issue.

Thanks again,

Joe

On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

I would call that a Window-Open-Action, and that should not require a license,
and the Submitter-group would not be involved in the receiving form.

Or you might set your fields with a ACTL Set-Fields-Action from the server, in
which case you should have no problem either.

Are you sure this is a licensing issue? What happened today when more users
came in?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND FOUND

2013-04-10 Thread Ray Palla
Sir Peter;

 

Nice tips.  Maybe DISTINCT is something BMC will handle further down the
road.

 

I've decided to create a new form, much as you've suggested, but very
simplistic.  As new records are created in the original form, I'll do a push
to create new records in the second form, but only new records (those that
already exist will do nothing).  I'll pre-populate the new form with our
older records using a one-time escalation.   When displaying the information
in a console, the user will see the new (second) form, which will contain
only single entries.

 

Thanks for all the angles!;

r

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, April 09, 2013 3:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.

Messy but we've probably all done this at some stage!!

 

A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.

 

Using the view form for your table will give you the result you need.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Yup;

 

You're on the right idea, Natalie.

 

Fact is that the table is part of a multi-join and being displayed in
another form.  I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic.  I'm hoping Remedy has
a native method for DISTINCT.

 

Hope. the root of all naivety? J

 

Thanks much for the option.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Ray:

 

I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.

 

The SQL query would run something like

SELECT DISTINCT Assignee

FROM Table_name underlying your form.

 

If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.

 

Good luck!

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

We're on SQL latest.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

What is your underlying DB, SQL or Oracle?

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Monday, Monday;

 

So I have a ticket form with a results list.  The query is simple.
('Assignee' != $NULL$)

 

The results list gives me multiples of the same Assignee.

 

Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?

 

r

 

 


Ray Palla
Sr. IT/Remedy Consultant 

http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg





Mobile: 512-917-1739
Time Zone: Central

Email:  mailto:ray.pa...@insona.com ray.pa...@insona.com
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Profile http://www.linkedin.com/pub/1/544/598 

 http://www.INSONA.com INSONA Corporation
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+77074%2CUSAhl=en 
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Re: Write permissions errors with read (floating) license

2013-04-10 Thread Thad Esser
Misi,

I didn't think it had been that long since my last visit to your site; but
at any rate, I like the new layout.  Its seems more polished and readable.
 Good job.

Cheers,
Thad


On Wed, Apr 10, 2013 at 2:00 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 When installing a new server, I always compare the ar.cfg-files using
 RRR|ConfDiff to make sure nothing is missed.

 https://www.rrr.se/cgi/tools/main

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Well today was much more quiet than yesterday -- I got a few reports
 that some
  users were having the same results; other people let me know that they
 were no
  longer having the problem.  However, by yesterday afternoon, I had
 already
  sent out an email explaining what was going on, so some of those
 affected may
  have decided that they did not need to report the errors. Now that you
 mention
  it, I'm not certain that this is a licensing issue.
 
  Thanks again,
 
  Joe
 
  On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote:
 
 Hi,
 
 I would call that a Window-Open-Action, and that should not require a
  license,
 and the Submitter-group would not be involved in the receiving form.
 
 Or you might set your fields with a ACTL Set-Fields-Action from the
 server,
  in
 which case you should have no problem either.
 
 Are you sure this is a licensing issue? What happened today when more
 users
 came in?
 
 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se
 .
 
 
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Re: How do you adjust the queries for the Change Console that appears on IT Home Page?

2013-04-10 Thread SUBSCRIBE ARSLIST theReel
So so simple - I just assumed it would be more complicated.

Thank-you very much.

Tony

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Re: AD Integration

2013-04-10 Thread Joe D'Souza
Karthick,

 

Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.

 

Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not able
to authenticate users that have double byte characters for a password.

 

These are the two things that I can think of from the top of my head with
the absence of detailed errors in the arjavaplugin log.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** 

Plugin Log:

 

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.

 

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:

** 

What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential?  Found user but password bad?  Invalid bind user?
Invalid bind password?  User not found?   I am sure you will see something
useful.

Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORG
Subject: AD Integration

 

** 

Hi All,

 

I have configured AREA LDAP and i have verified the LDAP connection through
ldap.exe, the connection was established.

 

After configured the AREA form, I have updated the EA tab in Server
information, still i am unable to achieve AD integration. Please help me on
this. 


 

-- 

 

 

Thanks and Regards,

Karthick S


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Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND FOUND

2013-04-10 Thread Joe D'Souza
A Tree Field would (sort of) able to display what you want to, except that
when you click on the item, it would expand the node.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Wednesday, April 10, 2013 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND
FOUND

 

Sir Peter;

 

Nice tips.  Maybe DISTINCT is something BMC will handle further down the
road.

 

I've decided to create a new form, much as you've suggested, but very
simplistic.  As new records are created in the original form, I'll do a push
to create new records in the second form, but only new records (those that
already exist will do nothing).  I'll pre-populate the new form with our
older records using a one-time escalation.   When displaying the information
in a console, the user will see the new (second) form, which will contain
only single entries.

 

Thanks for all the angles!;

r

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, April 09, 2013 3:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.

Messy but we've probably all done this at some stage!!

 

A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.

 

Using the view form for your table will give you the result you need.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Yup;

 

You're on the right idea, Natalie.

 

Fact is that the table is part of a multi-join and being displayed in
another form.  I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic.  I'm hoping Remedy has
a native method for DISTINCT.

 

Hope. the root of all naivety? :-)

 

Thanks much for the option.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Ray:

 

I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.

 

The SQL query would run something like

SELECT DISTINCT Assignee

FROM Table_name underlying your form.

 

If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.

 

Good luck!

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

We're on SQL latest.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

What is your underlying DB, SQL or Oracle?

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Monday, Monday;

 

So I have a ticket form with a results list.  The query is simple.
('Assignee' != $NULL$)

 

The results list gives me multiples of the same Assignee.

 

Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?

 

r

 

 


Ray Palla
Sr. IT/Remedy Consultant 

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Mobile: 512-917-1739
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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-04-10 Thread Joe D'Souza
Apart from your class path examine the plugin startup command in the
armonitor file. Try to start it from the command line and see what is the
error you get, assuming for some reason it has not started.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa
Sent: Wednesday, April 10, 2013 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

 

Check the CLASSPATH

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

 

** 

Hi All,

 

Request your expertise advice for the below error.

 

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

 

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had
failed to set the environment path of Application installtion dir/bin in
LD_LIBRARY_PATH and java path which we provided during installation. When we
restart the ARSystem, it failed to load Java and webservice plugins and
gives HPI library error. We have a case  opened with BMC. As per their
suggestion, after exporting Application installtion dir/bin in
LD_LIBRARY_PATH, tried separately initiating  Arplugin process, once
arsystem is up which loaded Web service and other plugins properly. For this
activity, we have commented the arplugin line item in armonitor.conf. 

 

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI
library error only when we start the ars with uncommenting arplugin line
item in armontior.conf.  What is the cause for these errors which is not
appearing on separate initialization of arplugin..?

 

Thanks,

Govind

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