ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can't able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Check the CLASSPATH From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can't able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Hi, When installing a new server, I always compare the ar.cfg-files using RRR|ConfDiff to make sure nothing is missed. https://www.rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn't appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [cid:image001.gif@01CE35F9.185A1A10]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Health Check for load balancer?
Thanks, Load balancer : F5 6400’s. All servers are virtual under VMware platform except for Oracle DB. OS: Windows 2012. (There are discussions running Linux on WebServers and Mid-tier.) All serves with a fixed IP address. Network servers: All servers within the same data ware house. Network local users: shall reach it via the ASPAN (Area Service Pan-European Network) and VPN’s. ( via either the Cisco VPN concentrator or Checkpoint firewalls.) I tried to use http://mid-tier server/arsys/samples/StatusCheck.jsp a few yeas back. I found it incomplete and undocumented. There must be a better way of doing this? Thanks, Terje From: Action Request System discussion list(ARSList) on behalf of Thad Esser Sent: 10 April 2013 05:10 AM To: arslist@ARSLIST.ORG Subject: Re: Health Check for load balancer? ** Terje, http://mid-tier server/arsys/samples/StatusCheck.jsp has been there since at least 7.1 and probably earlier. It will return a simple 200 OK if everything is good. Your load balancer can use that to validate a healthy node. Thad On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote: ** Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB are you using? - How are the networks around the LB arranged? - Are the machines in the VIP multi-homed? Typically, people want the load balancer to check the health of each individual node so that the load balancer can automatically remove nodes in the event they fail. On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote: Folks, My infrastructure team want to build a Health Check procedure that checks all the nodes behind the load balancer. If we just sent a URL request to the LB in front of the mid-tier servers, we do not know which path the request will go. How can be best determine the path? We could implement a servlet in the mid-tier tomcat that connects to each AR Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple servlet with 2 parameters: Server name (which is always the LB alias) and port (allows us to choose the AR Server we want to check). The servlet should implement one or more API calls to the AR Server, e.g. retrieve data from a table. We might be able to implement this as a JSP. Have anyone done this? Or is the another simple solution out there? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
I can't see some of data which stored on specific form which viewed by table in another form. This missed data for one column only although the others appeared and when I double click on the record I found the data written. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, April 10, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn't appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Values in the Column didn't appear
maybe there is a workflow to set the data in that field when you open the form? can you check the workflows connected to that field? Regards, Karthik On 10 April 2013 16:10, Heba Hashem, Vodafone Egypt heba.has...@vodafone.com wrote: ** I can’t see some of data which stored on specific form which viewed by table in another form. This missed data for one column only although the others appeared and when I double click on the record I found the data written. ** ** ** ** *Heba Hashem * SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [image: Vodafone] http://www.vodafone.com.eg/ *vodafone.com.eg * http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hullule, Kiran *Sent:* Wednesday, April 10, 2013 11:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Values in the Column didn't appear ** ** ** Your question is not clear, would you please explain little further. ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Heba Hashem, Vodafone Egypt *Sent:* Wednesday, April 10, 2013 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Values in the Column didn't appear ** ** ** Dears, ** ** Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 ** ** ** ** *Heba Hashem * SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [image: Vodafone] http://www.vodafone.com.eg/ *vodafone.com.eg * http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access
Re: Values in the Column didn't appear
What's the data length of the field? If you add a field greater than 254 characters to a table, it doesn't display any data. Jason Bess On Apr 10, 2013, at 6:37 AM, Heba Hashem, Vodafone Egypt heba.has...@vodafone.com wrote: ** Yes, because when I double click on the record, the record with this data appeared. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com image001.gif vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj Sent: Wednesday, April 10, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** Hi Heba Hashem, Are you sure that you are looking at the same record in table as in backhand form ? for instance include some unique ID field(Request ID) in table as column then compare your table data with form data. On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ReportCreator Form Duplicates Fields.
That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department. It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy team.rem...@libero.it wrote: Hi All, We work on an istance of Remedy with this topics : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Now, We are facing a singular condition about creating report definition files web using ReportCreator form. When we use the 'Field' tab we observe that in the dropdownlist appear duplicates fields, why ? I.e. two 'Company*+' fields or two 'Department' fields Is it right ? I'm not so sure ! Any idea ? Can you help me ? thanks in advance. Pietro. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Cattura.JPG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AD: ReportCreator Form Duplicates Fields.
There are many duplicated labels and confusingly named fields. For external tools, you must also be careful when there are locale dependent views and the default locale switches on a form (happens a lot in a development environment). All Meta-Update bundled tools (Meta-Query, Meta-Delete) accept Remedy field DB names as well as labels and IDs. It's a relatively trivial enhancement to effect. I would prefer it in the Advanced Search bar. Meta-Query is a tool that makes CSV files of Remedy or SQL queries. You can use it to extract data, problem solve by revealing hidden fields, test SQL statements (without a client). Meta-Delete is a command line way of issues mass deletes. Meta-Schema is a form and workflow tool and lists both labels and fields. Our free ITSM Forms and Fields will give you all the forms and fields (including labels) of ITSM (7.6.04, 8.0.0) in a convenient spreadsheet. Check out Freebies on our web site: www.softwaretoolhouse.com Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess Sent: April-10-13 13:47 To: arslist@ARSLIST.ORG Subject: Re: ReportCreator Form Duplicates Fields. That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department. It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy mailto:team.rem...@libero.it team.rem...@libero.it wrote: Hi All, We work on an istance of Remedy with this topics : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Now, We are facing a singular condition about creating report definition files web using ReportCreator form. When we use the 'Field' tab we observe that in the dropdownlist appear duplicates fields, why ? I.e. two 'Company*+' fields or two 'Department' fields Is it right ? I'm not so sure ! Any idea ? Can you help me ? thanks in advance. Pietro. __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years Cattura.JPG ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.jpg smime.p7s Description: S/MIME cryptographic signature
AD Integration
Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Thanks for that, Misi. The comparison was good. As you mentioned yesterday, this is sounding less and less like a licensing issue. This morning someone reported the ARERR 333 and he already had Floating, not Read (floating). I don't believe it's the user accounts, either, as someone who had trouble one day did not have the errors later (and vice-versa). Joe On Wed, 10 Apr 2013 11:00:29 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, When installing a new server, I always compare the ar.cfg-files using RRR|ConfDiff to make sure nothing is missed. https://www.rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 7:12 PM *To:* arslist@ARSLIST.ORG *Subject:* AD Integration ** ** ** Hi All, ** ** I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. ** ** After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. ** ** -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
I did that too and got those clear error logs.
On Wednesday, 10 April 2013, Hullule, Kiran wrote:
**
Please can you set Plugin-Log-Level to “ALL” from server admin console and
then reproduce the error,get the logs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:19 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form
** **
I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.
** **
On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential? Found user but password bad? Invalid bind user?
Invalid bind password? User not found? I am sure you will see something
useful.
Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:12 PM
*T*
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Error in SRM 7.6.04
Hi All, we are trying to create the SRD, for which first we have created an Incident Template, then we created the Application Object Template (AOT) then we are trying to create the Process Definition Template (PDT). while creating the PDT we are receiving the following Error: There are no processes defined for this Active process definition template. Define processes or modify the process definition template status to Inactive. (ARERR 45406) AR System 7.6.04 SRM 7.6.04 Please help in resolving this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How do you adjust the queries for the Change Console that appears on IT Home Page?
Hi Guys, I have a requirement to include Draft changes in the various console tables when refering to Open Chanegs. For the Change Console - I changed the queries in SYS:Predefined Queries. For the Overview Console - I changed the queries in SYS:Status Query Rules. Does anyone know where I can adjust the queries for the Change Console that appears on the IT Home Page i.e CHG:HomePageContent:RL_ChangeConsole Thanks Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi, Is the user you have configured in the AREA forms setup for a Simple Bind in AD? The LDP.exe tool can login using different authentication methods but ARS expects a Simple Bind user to be provided and used. This user must also be specified in the AREA configuration as a fully qualified distignuishedName (including CN, OU, etc). Check with your AD team to ensure that the credentials supplied are for a Simple Bind user configuration. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM T _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
If you can share ar.cfg that will help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, April 10, 2013 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi, Is the user you have configured in the AREA forms setup for a Simple Bind in AD? The LDP.exe tool can login using different authentication methods but ARS expects a Simple Bind user to be provided and used. This user must also be specified in the AREA configuration as a fully qualified distignuishedName (including CN, OU, etc). Check with your AD team to ensure that the credentials supplied are for a Simple Bind user configuration. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM T _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Health Check for load balancer?
I am not clear on whether you want to monitor the servers outside the LTM or via the LTM. If outside the LTM I imagine it is for alerting purposes. You should be able to hit each node in the VIP independantly by addressing the hosts individually (versus the VIP name). If you want to monitor it via the LTM, you should be able to configure a health check inside the VIP that does some action, such as StatusCheck.jsp. I am not too familiar with StatusCheck.jsp, so I can't speak to how well it works, or what it checks, but I would imagine it sufficient to meet your needs. If not, there are many tools out there that can go a step further. Within the LTM, you can use iRules to execute a series of events (e.g., log into midtier and open the home page). If outside the LTM, there are a plethora of monitoring tools available, such as HP BSM, that can record/replay a web session and act on failures. On Wed, Apr 10, 2013 at 4:44 AM, Terje Moglestue te...@mogle.com wrote: Thanks, Load balancer : F5 6400’s. All servers are virtual under VMware platform except for Oracle DB. OS: Windows 2012. (There are discussions running Linux on WebServers and Mid-tier.) All serves with a fixed IP address. Network servers: All servers within the same data ware house. Network local users: shall reach it via the ASPAN (Area Service Pan-European Network) and VPN’s. ( via either the Cisco VPN concentrator or Checkpoint firewalls.) I tried to use http://mid-tier server/arsys/samples/StatusCheck.jsp a few yeas back. I found it incomplete and undocumented. There must be a better way of doing this? Thanks, Terje From: Action Request System discussion list(ARSList) on behalf of Thad Esser Sent: 10 April 2013 05:10 AM To: arslist@ARSLIST.ORG Subject: Re: Health Check for load balancer? ** Terje, http://mid-tier server/arsys/samples/StatusCheck.jsp has been there since at least 7.1 and probably earlier. It will return a simple 200 OK if everything is good. Your load balancer can use that to validate a healthy node. Thad On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote: ** Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB are you using? - How are the networks around the LB arranged? - Are the machines in the VIP multi-homed? Typically, people want the load balancer to check the health of each individual node so that the load balancer can automatically remove nodes in the event they fail. On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote: Folks, My infrastructure team want to build a Health Check procedure that checks all the nodes behind the load balancer. If we just sent a URL request to the LB in front of the mid-tier servers, we do not know which path the request will go. How can be best determine the path? We could implement a servlet in the mid-tier tomcat that connects to each AR Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple servlet with 2 parameters: Server name (which is always the LB alias) and port (allows us to choose the AR Server we want to check). The servlet should implement one or more API calls to the AR Server, e.g. retrieve data from a table. We might be able to implement this as a JSP. Have anyone done this? Or is the another simple solution out there? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: ReportCreator Form Duplicates Fields.
Hello Jason, thanks for your valuable indication. I thought to change the menu associated with the field using the object ReportCreator: FieldLabelIDList, are you agree ? is this a good idea ? Bye Pietro Messaggio originale Da: jlb...@yahoo.com Data: 10-apr-2013 13.46 A: arslist@ARSLIST.ORG Ogg: Re: ReportCreator Form Duplicates Fields. That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department. It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy team.rem...@libero.it wrote: Hi All, We work on an istance of Remedy with this topics : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Now, We are facing a singular condition about creating report definition files web using ReportCreator form. When we use the 'Field' tab we observe that in the dropdownlist appear duplicates fields, why ? I.e. two 'Company*+' fields or two 'Department' fields Is it right ? I'm not so sure ! Any idea ? Can you help me ? thanks in advance. Pietro. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Cattura.JPG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do you adjust the queries for the Change Console that appears on IT Home Page?
You need to modify the qualification in the table properties on that form. Jason Bess On Wednesday, April 10, 2013 10:36:30 AM UTC-4, theReel wrote: Hi Guys, I have a requirement to include Draft changes in the various console tables when refering to Open Chanegs. For the Change Console - I changed the queries in SYS:Predefined Queries. For the Overview Console - I changed the queries in SYS:Status Query Rules. Does anyone know where I can adjust the queries for the Change Console that appears on the IT Home Page i.e CHG:HomePageContent:RL_ ChangeConsole Thanks Tony __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
Validate that the user has access to the fields on the table’s form. Also check permissions on the table’s columns HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 4:46 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** No the field length is 254 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ Vodafone http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess Sent: Wednesday, April 10, 2013 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** What's the data length of the field? If you add a field greater than 254 characters to a table, it doesn't display any data. Jason Bess On Apr 10, 2013, at 6:37 AM, Heba Hashem, Vodafone Egypt heba.has...@vodafone.com wrote: ** Yes, because when I double click on the record, the record with this data appeared. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ image001.gif http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj Sent: Wednesday, April 10, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** Hi Heba Hashem, Are you sure that you are looking at the same record in table as in backhand form ? for instance include some unique ID field(Request ID) in table as column then compare your table data with form data. On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg/ This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. http://www.vodafone.com.eg/ http://www.vodafone.com.eg/ * http://www.vodafone.com.eg/ The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. http://www.vodafone.com.eg/ The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent
Re: Write permissions errors with read (floating) license
Thanks Misi! I manually compared and updated to config files just yesterday. I will use this to do the rest. Jason On Wed, Apr 10, 2013 at 2:00 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, When installing a new server, I always compare the ar.cfg-files using RRR|ConfDiff to make sure nothing is missed. https://www.rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Joe, Errors 330 through 333 are generally about PERMISSIONS and not licenses. 330 -- no write access to field where no row level security permissions involved 331 -- no write access to field where there are row level security permissions involved 332 -- no write access to field and the setting allow any user to create is NOT set during a create operation 333 -- no access of any kind (read or write) is allowed to the field for the user There is another message 8932 -- no write license that was added as a companion message to also indicate that even if you had permissions, you don't have sufficient license to perform the operation. I did notice in the code that this companion message is issued in conjunction to errors 330 and 332 if it is appropriate -- but I did see that this companion message is not issued in conjunction with 331 errors. Now, a license issue doesn't change your PERMISSIONS. In fact, you can write to a field you have permission to write to without a write license under a variety of conditions but you can never write to a field you do not have PERMISSION to write to regardless of your license situation. With all this, I think the focus on licensing is not the right avenue for you. The problem really seems to be one of permission. Did a group get overwritten and changed from a Change group to a View group by any chance? Did a group get removed? Everyone who is a member of that group will not have their definition changed but the fact that the group is missing will make that permission meaningless for that user. Did a form you are writing to have its permission model changed? Did you have a customization that may have been overwritten where you had changed the permission and it got reset to the original? I think these are the types of things most likely in this situation -- from the messages and what they mean, you are probably dealing with a permission issue rather than a licensing issue. (again, there are likely some corner cases where licensing is involved; but they are not the biggest candidates) I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Tuesday, April 09, 2013 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Write permissions errors with read (floating) license Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND FOUND
Sir Peter;
Nice tips. Maybe DISTINCT is something BMC will handle further down the
road.
I've decided to create a new form, much as you've suggested, but very
simplistic. As new records are created in the original form, I'll do a push
to create new records in the second form, but only new records (those that
already exist will do nothing). I'll pre-populate the new form with our
older records using a one-time escalation. When displaying the information
in a console, the user will see the new (second) form, which will contain
only single entries.
Thanks for all the angles!;
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, April 09, 2013 3:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.
Messy but we've probably all done this at some stage!!
A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.
Using the view form for your table will give you the result you need.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Yup;
You're on the right idea, Natalie.
Fact is that the table is part of a multi-join and being displayed in
another form. I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic. I'm hoping Remedy has
a native method for DISTINCT.
Hope. the root of all naivety? J
Thanks much for the option.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Ray:
I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.
The SQL query would run something like
SELECT DISTINCT Assignee
FROM Table_name underlying your form.
If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
We're on SQL latest.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Monday, Monday;
So I have a ticket form with a results list. The query is simple.
('Assignee' != $NULL$)
The results list gives me multiples of the same Assignee.
Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?
r
Ray Palla
Sr. IT/Remedy Consultant
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Mobile: 512-917-1739
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+77074%2CUSAhl=en
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Infrastructure Solutions - Network Applications
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Write permissions errors with read (floating) license
Misi, I didn't think it had been that long since my last visit to your site; but at any rate, I like the new layout. Its seems more polished and readable. Good job. Cheers, Thad On Wed, Apr 10, 2013 at 2:00 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, When installing a new server, I always compare the ar.cfg-files using RRR|ConfDiff to make sure nothing is missed. https://www.rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do you adjust the queries for the Change Console that appears on IT Home Page?
So so simple - I just assumed it would be more complicated. Thank-you very much. Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND FOUND
A Tree Field would (sort of) able to display what you want to, except that
when you click on the item, it would expand the node.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Wednesday, April 10, 2013 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND
FOUND
Sir Peter;
Nice tips. Maybe DISTINCT is something BMC will handle further down the
road.
I've decided to create a new form, much as you've suggested, but very
simplistic. As new records are created in the original form, I'll do a push
to create new records in the second form, but only new records (those that
already exist will do nothing). I'll pre-populate the new form with our
older records using a one-time escalation. When displaying the information
in a console, the user will see the new (second) form, which will contain
only single entries.
Thanks for all the angles!;
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, April 09, 2013 3:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.
Messy but we've probably all done this at some stage!!
A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.
Using the view form for your table will give you the result you need.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Yup;
You're on the right idea, Natalie.
Fact is that the table is part of a multi-join and being displayed in
another form. I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic. I'm hoping Remedy has
a native method for DISTINCT.
Hope. the root of all naivety? :-)
Thanks much for the option.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Ray:
I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.
The SQL query would run something like
SELECT DISTINCT Assignee
FROM Table_name underlying your form.
If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
We're on SQL latest.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Monday, Monday;
So I have a ticket form with a results list. The query is simple.
('Assignee' != $NULL$)
The results list gives me multiples of the same Assignee.
Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?
r
Ray Palla
Sr. IT/Remedy Consultant
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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the error you get, assuming for some reason it has not started. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa Sent: Wednesday, April 10, 2013 4:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Check the CLASSPATH From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can't able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
