RESPONE BUTTON - HOME PAGE GOOGLE CHROME
Hi The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za | www.eoh.co.zahttp://www.eoh.co.za/ Consulting | Technology | Outsourcing Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.jpg
Re: REPLACE() Function for line-feed / carriage-return
** Hi, if you mean to identify new line(\n) and replace that with another character we can do that using set field and REPLACE() function in set field -- REPLACE($Input String$, " ", "^") eginput bmc software pune output bmc^software^pune you can do this through a button or an active link service action calls filter with service execution option and do set field. Regards Jittu Chacko On 5/30/2013 4:27 AM, Ray Palla wrote: ** Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? Ive tried to paste one into the function with double-quotes around it, but the function doesnt seem to recognize it. I just want to replace it with anything like ^, to further parse the string as a single line. Thanks in advance; r Ray Palla Sr. IT/Remedy Consultant Mobile: 512-917-1739 Time Zone:Central Email:ray.pa...@insona.com Professional Profile INSONA Corporation 1201 Berry Lane Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: OT:Log scrubber question
The ARSList is simply the best!! Steve, many thanks for what you have done! I never expected anyone to write something to solve the issue. Your time and effort is greatly appreciated! At the risk of being a cad, how easy would it be to allow the user to determine what the replacement string should be? For example, replace 1.1.1.1 with AR Server, 2.2.2.2 with Mid-tier server, 3.3.3.3 with Database Server, Demo with Admin account, jfrost with Approver account, etc. Meaningful replacement strings would help support to maintain context when reviewing the logs. Also, can the utility be made to run on all files in a folder? Many thanks again Pete On Wed, May 29, 2013 at 8:42 PM, Steve Kallestad st...@tabtonic.com wrote: ** I was going to give some technical advice since I couldn't find any standalone utility like this, but I decided instead to just write one for you. It's pretty straight forward - it needs an input file, an output file, and a private terms file. The private terms file is a file containing words to be censored. They can be space separated, line separated or both. It will read the input file, replace all private terms with *s and it will also replace phone numbers, social security numbers, and email addresses with *s. I couldn't find one of those 2GB log files to test with, but it ran through a 20MB file in about 6 seconds. I shared it on Google Drive: https://docs.google.com/file/d/0ByjmQ_f5-wyKcEhqUTgyTDNLdE0/edit It requires java to be installed. Other than that, just drop it anywhere on your windows box and run it from the command line. Let me know if you have any issues or if you have any feedback on changes that would be useful. Thanks, Steve On Wed, May 29, 2013 at 1:35 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files…just a thought… Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran *Sent:* Wednesday, May 29, 2013 10:32 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete _ARSlist: Where the Answers Are and have been for 20 years_ -- Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change Management Asset management 7.6.04
Dears, Please I need your support to provide me with a document that illustrate the practical full cycle to create CRQ and how this will effect on Asset management specially In Inventory value. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REPLACE() Function for line-feed / carriage-return
What Jittu said has worked for me on ARS 7.5. Note that you have to open the expression editor (the expand button on the value) to do that - you can't enter the line return or even cut paste directly into the value for the field. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jittu Chacko Sent: Wednesday, December 30, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** Hi, if you mean to identify new line(\n) and replace that with another character we can do that using set field and REPLACE() function in set field -- REPLACE($Input String$, , ^) eginput bmc software pune output bmc^software^pune you can do this through a button or an active link service action calls filter with service execution option and do set field. Regards Jittu Chacko On 5/30/2013 4:27 AM, Ray Palla wrote: ** Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? I've tried to paste one into the function with double-quotes around it, but the function doesn't seem to recognize it. I just want to replace it with anything like ^, to further parse the string as a single line. Thanks in advance; r Ray Palla Sr. IT/Remedy Consultant [http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg] [cid:image002.jpg@01CE5D12.175D7B80] Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.commailto:ray.pa...@insona.com [http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] Professional Profilehttp://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpginline: image002.jpginline: image003.gif
Re: Help with simple SSO authentication
Hello Matt, I've recently been working on this myself. There are a couple things to look at, one being what is provided by BMC in KA286851 https://kb.bmc.com/infocenter/index?page=contentid=KA286851is incomplete. There is no interceptor, unless it's in the uncompiled C code somewhere. I don't have access to a compiler. I had to download WAFFLE http://waffle.codeplex.com/and implement it. Also, ensure that your link isn't directly to the login.jsp. Yeah, I know that's the, does it have gas in it, question. HTH, Brian Gillock On Fri, May 10, 2013 at 10:22 AM, Matthew Perrault matthew.perra...@genmills.com wrote: ** All, Environment: Windows Server 2008 R2 IIS 7 Mid-tier/ARS: 7.6.04 2 Mid-TieràLoad BalanceràARS Servers. ** ** I’m trying to get our SSO authentication setup. The goal is to allow end users to hit the web site and have it automatically log them in (no log in prompt). We have the LDAP connection to AD working correctly, and we were trying to set this up without that Atrium SSO authenticator. Primarily because what I read says that keeps the password in it’s own file and still forces a person to login (was my understanding correct?).** ** I’ve read through the documentation and searched the web, and I’ve been able to find some things but nothing that has worked yet. I’ve got the Mid-tier all working ** ** I tired taking our SSOAuthenticator.jar and sso.properties file from 7.1 and moving it forward. But when I implement it on the Mid-Tier, it still prompts for login. I think I have the server side setup correctly: Authentication-Chaining-Mode: 4 Crossref-Blank-Password: T External-Authentication-RPC-Socket: 390695 AREA-Hub-Plugin: D:\Apps\BMC Software\ARSystem\areasso.dll AREA-Hub-Plugin: D:\Apps\BMC Software\ARSystem\arealdap\arealdap.dll ** ** Any thoughts/Help would be greatly appreciated, as I am fairly novice with this SSO setup stuff. ** ** Thanks, Matt P. ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Management Console
Hi, I think I'm missing something when trying to add new columns to Incident management Console table. I have added columns into the watch list form and data values appear into console after selecting watch list only. However field is available for other options like Select My Group/All Groups but no data into the newly added columns now. Not sure what is missing even workflow looks upto the Incident form through EXTERNAL. Regards, Gajanan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anusha Das Sent: Saturday, October 27, 2012 6:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console ** Mark, The table that appears in the Incident Management console actually pulls data using EXTERNAL table qualification and it pulls it from a few different sources, but to answer your question, it is on the HPD:Incident Management Console form itself. My understanding is that if you makes the changes on the Incident Mgmt Console form, it will reflect the changes on the Home Page as well. We have made some customizations to the Incident Mgmt Console and see it reflected if Incident Mgmt Console is added to to the Home Page. Date: Sat, 27 Oct 2012 04:15:16 +0530 From: ravira...@hotmail.commailto:ravira...@hotmail.com Subject: Re: Incident Management Console To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Mark If you want to add new colums in the overview console You have to configure the ARDBCAppQuery plugin for the new field. For adding a new field follwo the below steps Create the field in SHR:ARDBC:Overview Console_template form and on SHR:ARDBC:Overview Console form Create an entry in the SHR:ARDBCFields form if the field is a Selection field, create Value records in the SHR:ARDBCEnumLookup form Restart the AR Plugin Server Thanks Ravi Rai Date: Fri, 26 Oct 2012 08:32:38 -0400 From: mbritt...@navisite.commailto:mbritt...@navisite.com Subject: Incident Management Console To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hi All, I am working in ITSM 7.6.04 and I need to show or hide some of the columns. There question I have is where is the table. If I look in the HPD: Incident Management Console, the database/ID name is z2TH_incidents/302087200. Also if I look in the HPD: HomePageContent:RL_IncidientConsole , the name/ID is the same How does that work? My guess is what appears in the Incident Management Console is a view of the other form. So where would I make the change? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Management Console
Hi Gajanan, I ran into this a little while ago. The base form for the table is the watch list and workflow changes this to the Help Desk form. The table in the Incident Console or all tables for that matter references the Field ID. In order for this to work the field added to the watch list join form must have the same Field ID number as the field on the Help Desk form you want to display. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gajanan Swami Sent: Thursday, May 30, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console ** Hi, I think I'm missing something when trying to add new columns to Incident management Console table. I have added columns into the watch list form and data values appear into console after selecting watch list only. However field is available for other options like Select My Group/All Groups but no data into the newly added columns now. Not sure what is missing even workflow looks upto the Incident form through EXTERNAL. Regards, Gajanan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anusha Das Sent: Saturday, October 27, 2012 6:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Management Console ** Mark, The table that appears in the Incident Management console actually pulls data using EXTERNAL table qualification and it pulls it from a few different sources, but to answer your question, it is on the HPD:Incident Management Console form itself. My understanding is that if you makes the changes on the Incident Mgmt Console form, it will reflect the changes on the Home Page as well. We have made some customizations to the Incident Mgmt Console and see it reflected if Incident Mgmt Console is added to to the Home Page. Date: Sat, 27 Oct 2012 04:15:16 +0530 From: ravira...@hotmail.commailto:ravira...@hotmail.com Subject: Re: Incident Management Console To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Mark If you want to add new colums in the overview console You have to configure the ARDBCAppQuery plugin for the new field. For adding a new field follwo the below steps Create the field in SHR:ARDBC:Overview Console_template form and on SHR:ARDBC:Overview Console form Create an entry in the SHR:ARDBCFields form if the field is a Selection field, create Value records in the SHR:ARDBCEnumLookup form Restart the AR Plugin Server Thanks Ravi Rai Date: Fri, 26 Oct 2012 08:32:38 -0400 From: mbritt...@navisite.commailto:mbritt...@navisite.com Subject: Incident Management Console To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hi All, I am working in ITSM 7.6.04 and I need to show or hide some of the columns. There question I have is where is the table. If I look in the HPD: Incident Management Console, the database/ID name is z2TH_incidents/302087200. Also if I look in the HPD: HomePageContent:RL_IncidientConsole , the name/ID is the same How does that work? My guess is what appears in the Incident Management Console is a view of the other form. So where would I make the change? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at
Atrium SSO Kerberos Authentication
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Has anyone out there successfully configured Atrium SSO using Kerberos authentication? I have been working with BMC since mid-March. Any tips tricks that can be shared will be greatly appreciated. Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO Kerberos Authentication
I would recommend Java Systems Solutions SSO product. I am sure the people there will get you up and running in short order J http://www.javasystemsolutions.com/ Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: May-30-13 17:12 To: arslist@ARSLIST.ORG Subject: Atrium SSO Kerberos Authentication ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Has anyone out there successfully configured Atrium SSO using Kerberos authentication? I have been working with BMC since mid-March. Any tips tricks that can be shared will be greatly appreciated. Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.gov No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3343 / Virus Database: 3184/6368 - Release Date: 05/29/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.jpg smime.p7s Description: S/MIME cryptographic signature
Re: Help with simple SSO authentication
Thanks for the help Brian, But I got most of it figured out, I just walked through the code line by line (extracted the .java file in the SSOAuthenticarot.jar file) And found that I had not set up the environment variable that points to the areasso.config file correctly. I had set it up as a User environment variable instead of as a System environment variable. Once I corrected that the old 7.1 SSO stuff started to work fine. Now I just need to get it to pass through the Load Balancer and it will be done. Thanks for the help though Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Thursday, May 30, 2013 7:53 AM To: arslist@ARSLIST.ORG Subject: Re: Help with simple SSO authentication ** Hello Matt, I've recently been working on this myself. There are a couple things to look at, one being what is provided by BMC in KA286851 https://kb.bmc.com/infocenter/index?page=contentid=KA286851 is incomplete. There is no interceptor, unless it's in the uncompiled C code somewhere. I don't have access to a compiler. I had to download WAFFLE http://waffle.codeplex.com/ and implement it. Also, ensure that your link isn't directly to the login.jsp. Yeah, I know that's the, does it have gas in it, question. HTH, Brian Gillock On Fri, May 10, 2013 at 10:22 AM, Matthew Perrault matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote: ** All, Environment: Windows Server 2008 R2 IIS 7 Mid-tier/ARS: 7.6.04 2 Mid-Tier--Load Balancer--ARS Servers. I'm trying to get our SSO authentication setup. The goal is to allow end users to hit the web site and have it automatically log them in (no log in prompt). We have the LDAP connection to AD working correctly, and we were trying to set this up without that Atrium SSO authenticator. Primarily because what I read says that keeps the password in it's own file and still forces a person to login (was my understanding correct?). I've read through the documentation and searched the web, and I've been able to find some things but nothing that has worked yet. I've got the Mid-tier all working I tired taking our SSOAuthenticator.jar and sso.properties file from 7.1 and moving it forward. But when I implement it on the Mid-Tier, it still prompts for login. I think I have the server side setup correctly: Authentication-Chaining-Mode: 4 Crossref-Blank-Password: T External-Authentication-RPC-Socket: 390695 AREA-Hub-Plugin: D:\Apps\BMC Software\ARSystem\areasso.dll AREA-Hub-Plugin: D:\Apps\BMC Software\ARSystem\arealdap\arealdap.dll Any thoughts/Help would be greatly appreciated, as I am fairly novice with this SSO setup stuff. Thanks, Matt P. _ARSlist: Where the Answers Are and have been for 20 years_ -- Brian Gillock Principal Consultant, BGBS, Inc brian.gill...@pbs-consulting.commailto:brian.gill...@pbs-consulting.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mixed Case Login Issues
AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshymanhttps://communities.bmc.com/people/jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
Tommy, There are MANY a threads on this in the past. Mid-Tier you can do some JavaScript that moves it to lower case, but alas, I don't believe there is anything you can do with User Tool other than bonk them on the head and say I told you lower, do it now' On Thu, May 30, 2013 at 9:57 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** AR 7.6.4 sp1 ** ** Just to be honest, I stole the summary of this issue from *jshymanhttps://communities.bmc.com/people/jshyman **but the answer to this was concerning Analytics and I could not find another thread so here goes.* * * If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights..** ** However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. ** ** The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arerror.log file settings
Doug, Please consider it done :) https://communities.bmc.com/ideas/2113 On Wed, May 29, 2013 at 11:07 AM, Mueller, Doug doug_muel...@bmc.comwrote: ** Correct, there is no way to manage this file in terms of size or circular writing. ** ** This file is considered the equivalent of the console to report unexpected behavior in the system. This means you want to see the data in it. Now, originally, very little was reported to this file and it met its needs and purpose and didn't really need management. ** ** Now, there are lots of things written to this file – in my opinion much that may not belong there. Regardless, if you have suggestions for what we should do: **a) **these types of things just shouldn't be logged there **b) **you should add controls to limit the size or make the file circular or …. **c) **something else ** ** Please enter ideas on the BMC Communities idea page under the AR System category. This allows you to describe enhancement ideas and let other customers offer their comments and support for the ideas. ** ** Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, May 29, 2013 9:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: arerror.log file settings ** ** ** correct, unfortunately you must manage the file yourself. ** ** On Wed, May 29, 2013 at 10:03 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I just found that this was discussed sometime last year and the answer is that there are no settings in Remedy that can control the size, etc. L*** * Thanks! Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
For Mid-Tier you can add a simple On-Change to the login field to lower case it. In login.jsp, approximately line 132, (the line of input name=%=Params.USERNAME% ) add in onChange=javascript:this.value = this.value.toLowerCase(); to the HTML element. For the User tool you can create an arssoinfo.dll to do the conversion Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, May 30, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Mixed Case Login Issues ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
Thanks LJ, I was really going for sanity check with the UT login. I really didn't want to chase that rabbit, with my luck its probably duck season anyway. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, May 30, 2013 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Mixed Case Login Issues ** Tommy, There are MANY a threads on this in the past. Mid-Tier you can do some JavaScript that moves it to lower case, but alas, I don't believe there is anything you can do with User Tool other than bonk them on the head and say I told you lower, do it now' On Thu, May 30, 2013 at 9:57 AM, Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com wrote: ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshymanhttps://communities.bmc.com/people/jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
Outstanding! Thanks Fred! I was instructed by management to leave the UT login alone as we are encouraging more and more people to use the mid-tier. I have applied and tested the on-change that you supplied and will be moving that into production tonight for mid-tier logins and get to implement LJ's suggestion for resolving the UT login's tomorrow morning. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 30, 2013 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mixed Case Login Issues For Mid-Tier you can add a simple On-Change to the login field to lower case it. In login.jsp, approximately line 132, (the line of input name=%=Params.USERNAME% ) add in onChange=javascript:this.value = this.value.toLowerCase(); to the HTML element. For the User tool you can create an arssoinfo.dll to do the conversion Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, May 30, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Mixed Case Login Issues ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium SSO Kerberos Authentication
Sandra, What you need to achieve is Integrated Windows Authentication. What BMC are proposing is deploying part of the protocol, so you're bound to find instances where it doesn't work. Microsoft have tried going Kerberos only and couldn't make it work; there's some documentation on their website suggesting an Impact assessment is carried out before moving to Kerberos only. In any corporate network, you need Kerberos+NTLMv2+NegotiateExtensions+etc. There's a video on the BMC communities forum recorded by a BMC AtriumSSO engineer stating that it will work 80% of the time - a glowing endorsement :-) The problem faced by BMC is the OpenSSO/AM product that has been re-badged to AtriumSSO does not provide IWA, so you don't get it for free. John -- JSS SSO Plugin for BMC ITSM, ITBM, Analytics, Kinetic, and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Certificate and Licenses Deployed
Hey fellow listers, I had a quick questions in regards to certificates in Asset Management within Remedy ITSM 8.x. Is there a way to manually update the number of deployed licenses without actually deploying or removing a CI. Thanks. - Mathew Welborn Commercial Software Developer Boise Paper Packaging: Renewable. Recyclable. Sustainable. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium SSO VS Other after market solutions
John, I have often wanted to ask you this question 'What is it that the BMC Provided SSO doesn't offer that your solution does' I don't want this to be a marketing sales pitch for your product by any means, but you consistently balk at the community sso solution, and allude to its vulnerabilities, but you and I have never sat down (in private, or in a public forum such as this) and discussed what some of those vulnerabilities are and what problems they can cause. At a previous job I implemented SSO using the community example. I utilized Tomcat on Solaris, and because of that I couldn't use IIS passthrough of the credentials, so I ended up using SPNEGO ( http://spnego.sourceforge.net/) to provide Kerberos authentication to Tomcat and even though it was relatively complicated to setup, once setup it was pretty solid with very few issues. At my current job there is a modified version of the same community plugin in place that is using the IIS passthrough and works just as well. Earlier today I was told about a tool named 'Waffle' ( https://github.com/dblock/waffle) which seems to be similar to SPNEGO that I used previously, but a bit more flexible and if I was still at my old job, I might consider utilizing it. Now, my understanding regarding one of your complaints about the community SSO is that it uses request responses and the 'getRemoteUser' function to provide the user ID to the plugin, which is then passed between the web server and the app server for authentication. Why is that a vulnerability? I look forward to your response. On Thu, May 30, 2013 at 10:39 AM, John Baker jba...@javasystemsolutions.com wrote: Sandra, What you need to achieve is Integrated Windows Authentication. What BMC are proposing is deploying part of the protocol, so you're bound to find instances where it doesn't work. Microsoft have tried going Kerberos only and couldn't make it work; there's some documentation on their website suggesting an Impact assessment is carried out before moving to Kerberos only. In any corporate network, you need Kerberos+NTLMv2+NegotiateExtensions+etc. There's a video on the BMC communities forum recorded by a BMC AtriumSSO engineer stating that it will work 80% of the time - a glowing endorsement :-) The problem faced by BMC is the OpenSSO/AM product that has been re-badged to AtriumSSO does not provide IWA, so you don't get it for free. John -- JSS SSO Plugin for BMC ITSM, ITBM, Analytics, Kinetic, and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
I know this isn't directly in response to your question (which seems to be resolved by some other folks) but I've encountered the exact same problem on Remedy using Microsoft SQL Server so I think it's an ARS defect and not related to the underlying database's preferences. My workaround was to implement SSO, and the tool we use gives us the option to force lowercase. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, May 30, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Mixed Case Login Issues ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshymanhttps://communities.bmc.com/people/jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mixed Case Login Issues
I'm not so sure I would call it a defect as much as I would call it a lack of feature. Remedy is case sensitive with its logins. That is a 'feature'. A really nice feature would be to have a configuration option to turn that off and make it case insensitivebut I don't think you could really classify it as a bug :) On Thu, May 30, 2013 at 11:22 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** I know this isn’t directly in response to your question (which seems to be resolved by some other folks) but I’ve encountered the exact same problem on Remedy using Microsoft SQL Server so I think it’s an ARS defect and not related to the underlying database’s preferences. My “workaround” was to implement SSO, and the tool we use gives us the option to force lowercase. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Thursday, May 30, 2013 10:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Mixed Case Login Issues ** ** ** AR 7.6.4 sp1 ** ** Just to be honest, I stole the summary of this issue from *jshymanhttps://communities.bmc.com/people/jshyman **but the answer to this was concerning Analytics and I could not find another thread so here goes.*** * * If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights..** ** However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. ** ** The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. ** ** _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT:Log scrubber question
Yes on both counts Peter. I'm also thinking that it should optionally grab login names and auto-replace them with user001, user002 and have an options file or gui so you don't have to remember the command line. It's in progress... On Thu, May 30, 2013 at 4:36 AM, Peter Joran ppjo...@gmail.com wrote: ** The ARSList is simply the best!! Steve, many thanks for what you have done! I never expected anyone to write something to solve the issue. Your time and effort is greatly appreciated! At the risk of being a cad, how easy would it be to allow the user to determine what the replacement string should be? For example, replace 1.1.1.1 with AR Server, 2.2.2.2 with Mid-tier server, 3.3.3.3 with Database Server, Demo with Admin account, jfrost with Approver account, etc. Meaningful replacement strings would help support to maintain context when reviewing the logs. Also, can the utility be made to run on all files in a folder? Many thanks again Pete On Wed, May 29, 2013 at 8:42 PM, Steve Kallestad st...@tabtonic.comwrote: ** I was going to give some technical advice since I couldn't find any standalone utility like this, but I decided instead to just write one for you. It's pretty straight forward - it needs an input file, an output file, and a private terms file. The private terms file is a file containing words to be censored. They can be space separated, line separated or both. It will read the input file, replace all private terms with *s and it will also replace phone numbers, social security numbers, and email addresses with *s. I couldn't find one of those 2GB log files to test with, but it ran through a 20MB file in about 6 seconds. I shared it on Google Drive: https://docs.google.com/file/d/0ByjmQ_f5-wyKcEhqUTgyTDNLdE0/edit It requires java to be installed. Other than that, just drop it anywhere on your windows box and run it from the command line. Let me know if you have any issues or if you have any feedback on changes that would be useful. Thanks, Steve On Wed, May 29, 2013 at 1:35 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files…just a thought… Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran *Sent:* Wednesday, May 29, 2013 10:32 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete _ARSlist: Where the Answers Are and have been for 20 years_ -- Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Running a Report from the User Tool using workflow
Good morning everyone. I designed a quick report for our techs where they can query for a record, select it, click the Report button, select the report definition, and print it. I had to put the report def on the PCs that need to run the report. I would like to make this process more automated, where the user can select a record, either from a table on a Display-only form that lists the user's tickets, or from a query results list, or from the record itself, and click a button that runs an AL that displays the report to the Screen in an Open Window action. I created a report in the Report Creator form and I selected this in the Open Window action. The AL runs the report, but on one hand, I get a blank screen when running it from a selected record, and on the other, when running it from a dislpayed record, it runs and displays the report for all records for that form. How do I get the report to display only the record selected? I'm doing this from a 7.5 user tool and right now, Crystal Reports or the Web is not an option. Drew Shuller JTF-Bravo Soto Cano Air Base Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium SSO VS Other after market solutions
Lj You raise good points. On postings to BMC DN I often mention the open source solution, and suggest that if one does not want to pay for a solution, then the open source solution plus some other external tool is a good step forward versus wrestling with a rebranded OpenSSO. One of the downsides with the open source solution is, the last time I looked, it uses a fixed string for authentication. This means users can go to the standard BMC login page and login as anyone if they know the fixed string. Maybe it has changed - has it? You mention IIS. Yes, this can be used in conjunction with the above but from a pure security point of view, we are now delegating SSO to IIS and we leave Tomcat open to attack by some other means. This means one has to take additional measures to secure Tomcat and only allow access from IIS. I'm pleased you recognised that I wasn't pushing our own product. I tried to stick to the facts. But the reason people buy it is because the cost of building a bespoke, less mature, often poorly supported solution is not too much different to purchasing an SSO Plugin license. And the product offers vastly more than just SSO. So as I always maintain: building a solution is entirely achievable and given the community SSO solution plus additional measures, it can be made to work. Sorry if I forgot to add this point :) Note, JSS is not the only vendor of a third party solution. But the others tend not to put it on a website and allow anyone to download. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO VS Other after market solutions
I have personally always modified the login.jsp to not prompt for the authentication field, mainly because it confuses most users, so in my solutions, they don't have the ability to do a 'post' to the login servlet via my jsp pages and provide the proper 'key'that is of course assuming they know what the key is (which I guess wouldn't be that hard to get with fiddlerbut the community sso DOES provide a provision for you to limit the SSO to specific IP's...so even if someone were to know the key, and try to post from their own server...it would be rejected based on not being on the white list...so I consider that 'relatively secure' In regard to delegating sso to something elseyou don't then have a problem with IIS providing the user name to the plugin? Is there anything inherently insecure with using the getRemoteUser method for obtaining a user name? I remember some postings in the past where you discussed that it's not the proper way of doing it...but I don't recall the exact verbiage. I have personally found that the 'roll your own' is likely quite often MORE expensive than a purchased solution...but the problem that you end up with is the fact that a company is quite often willing to continue paying 'person x' to do that rolling because their pay check is already in the budget, whereas even something as moderate as a few thousand dollars for a OTS solution is outside the realm of being paid for. Now...because I don't really know much about AtriumSSO, other than what I have heard from you in various forms, can you tell me what its shortcomings are vs other solutions? On Thu, May 30, 2013 at 12:36 PM, John Baker jba...@javasystemsolutions.com wrote: Lj You raise good points. On postings to BMC DN I often mention the open source solution, and suggest that if one does not want to pay for a solution, then the open source solution plus some other external tool is a good step forward versus wrestling with a rebranded OpenSSO. One of the downsides with the open source solution is, the last time I looked, it uses a fixed string for authentication. This means users can go to the standard BMC login page and login as anyone if they know the fixed string. Maybe it has changed - has it? You mention IIS. Yes, this can be used in conjunction with the above but from a pure security point of view, we are now delegating SSO to IIS and we leave Tomcat open to attack by some other means. This means one has to take additional measures to secure Tomcat and only allow access from IIS. I'm pleased you recognised that I wasn't pushing our own product. I tried to stick to the facts. But the reason people buy it is because the cost of building a bespoke, less mature, often poorly supported solution is not too much different to purchasing an SSO Plugin license. And the product offers vastly more than just SSO. So as I always maintain: building a solution is entirely achievable and given the community SSO solution plus additional measures, it can be made to work. Sorry if I forgot to add this point :) Note, JSS is not the only vendor of a third party solution. But the others tend not to put it on a website and allow anyone to download. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REPLACE() Function for line-feed / carriage-return (RESOLVED)
Thanks All for the input. A combination of all your thoughts provided the final resolution. Joe, you had a good idea that will probably work, but I first tried Tricia's method and had good enough results to work it out using no new TMP_Fields. Jittu, I'm on 7.6.04 and originally tried the method you recommended, but it failed to do the replace. However, when I combined David's idea with Tricia's idea, I finally got the result I needed. Here's how the final code solution looks in the expression editor: REPLACE($InputString$, RIGHT(x , 1) ^) Tricia, the left is not needed, and the $ is not the line-feed character, the little box is.. But your idea is pure genius! Thanks much. You guys are the bomb! Thanks again; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, May 30, 2013 7:46 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** What Jittu said has worked for me on ARS 7.5. Note that you have to open the expression editor (the expand button on the value) to do that - you can't enter the line return or even cut paste directly into the value for the field. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jittu Chacko Sent: Wednesday, December 30, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** Hi, if you mean to identify new line(\n) and replace that with another character we can do that using set field and REPLACE() function in set field -- REPLACE($Input String$, , ^) eginput bmc software pune output bmc^software^pune you can do this through a button or an active link service action calls filter with service execution option and do set field. Regards Jittu Chacko Tricia Truong said: ** I tried this and it worked great REPLACE(REPLACE($EMP_LOGIN$, LEFT($ _ , 1), ), RIGHT($ _ , 1), ) $ is LineFeed character, I copy and paste and it did not show, but in the developer tool it show as a little BOX Hope it helps Joe D'Souza said: ** I recall this posted by someone about a decade ago and a solution that worked was saving the carriage return to a temp field, and using that temp field in the replace function as the argument. See if this solution still holds good. Cheers Joe On 5/30/2013 4:27 AM, Ray Palla wrote: ** Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? I've tried to paste one into the function with double-quotes around it, but the function doesn't seem to recognize it. I just want to replace it with anything like ^, to further parse the string as a single line. Thanks in advance; r Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: REPLACE() Function for line-feed / carriage-return (RESOLVED)
Ray, You never indicated what your database is, but I am going to say that I think it is either MS SQL or Sybase. Why? because there is a little issue with those databases with a particular character sequence that if you have it in a string, it eats part of your string. If you have the following two characters, a backslash and a line feed, in a character string, when you save it in the database, it will remove this pair of characters silently, without warning and continue with the operation. This was EXTRAORDINARILY confusing when we were developing 20 years ago and took us a while to figure out. Now, the syntax we serialize things in happens to include backslashes and if your first character of the string is a linefeed, that can cause issues. SO, for the two databases where we have this issue, we take any case where there is a leading return in a string and add a space before it. it eliminates the problem of eaten characters and adding a space before a return is not visible when looking at the data and in general is silent and causes no issue. However, in a case like this, it turn you into looking for a space followed by the linefeed rather than just a linefeed and that generally doesn't exist so you don't match. Doing the RIGHT solves the problem. Using a temp field solves it as well because the linefeed is no longer in the syntax so no extra space. Other than a RIGHT, you could have used an LTRIM function to trim off leading whitespace and that would have solved the situation a little more flexibly - but RIGHT should work fine too. If you use LTRIM, it would work regardless of database while RIGHT would work on Sybase and SQL Server but break on other environments - so it is more generic. Now, if on Oracle or DB2, the original Replace without the function would have worked just fine as they don't have the quirk with the character pattern. I hope this explains what happened to you and to prevent the customer on Oracle who takes what you did and gets a this doesn't work result because it will not there. You have to use RTRIM or just skip the function. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, May 30, 2013 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return (RESOLVED) ** Thanks All for the input... A combination of all your thoughts provided the final resolution. Joe, you had a good idea that will probably work, but I first tried Tricia's method and had good enough results to work it out using no new TMP_Fields. Jittu, I'm on 7.6.04 and originally tried the method you recommended, but it failed to do the replace... However, when I combined David's idea with Tricia's idea, I finally got the result I needed. Here's how the final code solution looks in the expression editor: REPLACE($InputString$, RIGHT(x , 1) ^) Tricia, the left is not needed, and the $ is not the line-feed character, the little box is But your idea is pure genius! Thanks much. You guys are the bomb! Thanks again; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, May 30, 2013 7:46 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** What Jittu said has worked for me on ARS 7.5. Note that you have to open the expression editor (the expand button on the value) to do that - you can't enter the line return or even cut paste directly into the value for the field. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jittu Chacko Sent: Wednesday, December 30, 2009 4:14 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** Hi, if you mean to identify new line(\n) and replace that with another character we can do that using set field and REPLACE() function in set field -- REPLACE($Input String$, , ^) eginput bmc software pune output bmc^software^pune you can do this through a button or an active link service action calls filter with service execution option and do set field. Regards Jittu Chacko Tricia Truong said: ** I tried this and it worked great REPLACE(REPLACE($EMP_LOGIN$, LEFT($ , 1), ), RIGHT($ , 1), ) $ is LineFeed character, I copy and paste and it did not show, but in the developer tool it show as a little BOX Hope it helps Joe D'Souza said: ** I recall this posted by someone about a decade ago and a solution that worked was saving the carriage return to a temp field, and using that temp field in the replace function as the argument. See if this solution still holds good. Cheers Joe On
Re: REPLACE() Function for line-feed / carriage-return (RESOLVED)
Doug; As usual, you are dead on. I will incorporate the LTRIM. It really does make better code. AND yes, it's MS-SQL. Thanks for the follow-up. You da man! r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, May 30, 2013 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return (RESOLVED) ** Ray, You never indicated what your database is, but I am going to say that I think it is either MS SQL or Sybase. Why? because there is a little issue with those databases with a particular character sequence that if you have it in a string, it eats part of your string. If you have the following two characters, a backslash and a line feed, in a character string, when you save it in the database, it will remove this pair of characters silently, without warning and continue with the operation. This was EXTRAORDINARILY confusing when we were developing 20 years ago and took us a while to figure out. Now, the syntax we serialize things in happens to include backslashes and if your first character of the string is a linefeed, that can cause issues. SO, for the two databases where we have this issue, we take any case where there is a leading return in a string and add a space before it. it eliminates the problem of eaten characters and adding a space before a return is not visible when looking at the data and in general is silent and causes no issue. However, in a case like this, it turn you into looking for a space followed by the linefeed rather than just a linefeed and that generally doesn't exist so you don't match. Doing the RIGHT solves the problem. Using a temp field solves it as well because the linefeed is no longer in the syntax so no extra space. Other than a RIGHT, you could have used an LTRIM function to trim off leading whitespace and that would have solved the situation a little more flexibly - but RIGHT should work fine too. If you use LTRIM, it would work regardless of database while RIGHT would work on Sybase and SQL Server but break on other environments - so it is more generic. Now, if on Oracle or DB2, the original Replace without the function would have worked just fine as they don't have the quirk with the character pattern. I hope this explains what happened to you and to prevent the customer on Oracle who takes what you did and gets a this doesn't work result because it will not there. You have to use RTRIM or just skip the function. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, May 30, 2013 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return (RESOLVED) ** Thanks All for the input. A combination of all your thoughts provided the final resolution. Joe, you had a good idea that will probably work, but I first tried Tricia's method and had good enough results to work it out using no new TMP_Fields. Jittu, I'm on 7.6.04 and originally tried the method you recommended, but it failed to do the replace. However, when I combined David's idea with Tricia's idea, I finally got the result I needed. Here's how the final code solution looks in the expression editor: REPLACE($InputString$, RIGHT(x , 1) ^) Tricia, the left is not needed, and the $ is not the line-feed character, the little box is.. But your idea is pure genius! Thanks much. You guys are the bomb! Thanks again; r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, May 30, 2013 7:46 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** What Jittu said has worked for me on ARS 7.5. Note that you have to open the expression editor (the expand button on the value) to do that - you can't enter the line return or even cut paste directly into the value for the field. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jittu Chacko Sent: Wednesday, December 30, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: REPLACE() Function for line-feed / carriage-return ** Hi, if you mean to identify new line(\n) and replace that with another character we can do that using set field and REPLACE() function in set field -- REPLACE($Input String$, , ^) eginput bmc software pune output bmc^software^pune you can do this through a button or an active link service action calls filter with service execution option and do set field. Regards Jittu Chacko Tricia Truong said: ** I tried this and it worked great REPLACE(REPLACE($EMP_LOGIN$, LEFT($ _ , 1), ), RIGHT($ _
Atrium SSO VS Other after market solutions
Lj Removing the input for authentication field is a great step forward for user friendliness. We replace the BMC login page to provide a polished entry to Mid Tier with options for LDAP, Windows credentials, and AR System login (because it removes the AREA LDAP hassle). But removing a field doesn't stop one using Fiddler or other tools to post the authentication field value. Obtaining it can be achieved from viewing a Windows User Tool DLL in a hex editor, or more easily, enumerating it (a classic pen-test fail). Saying that, WUT is slowly being killed off by BMC. We keep tweaking our solution to ensure it carries on working as AR System evolves. But there is a secondary debate to sensitivity of data: some organisations are happy to have almost no security because the data is just help desk tickets etc. Saying that, CMDB data is more valuable - access to network data is valuable for attacking other services. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO VS Other after market solutions
HmmmI would be curious to see if the the key is available to me, as a user...because the key isn't actually stored in the JSP...it's stored on the Mid-Tier server config...yes, true, if the key was compromised I'm sure it could be 'faked', but does an end user actually have access to that informationI'll hafta check that out :) Regarding the 'sensitivity' aspect...completely agree...too many organizations are way too sloppy with their data :) On Thu, May 30, 2013 at 2:53 PM, John Baker jba...@javasystemsolutions.comwrote: Lj Removing the input for authentication field is a great step forward for user friendliness. We replace the BMC login page to provide a polished entry to Mid Tier with options for LDAP, Windows credentials, and AR System login (because it removes the AREA LDAP hassle). But removing a field doesn't stop one using Fiddler or other tools to post the authentication field value. Obtaining it can be achieved from viewing a Windows User Tool DLL in a hex editor, or more easily, enumerating it (a classic pen-test fail). Saying that, WUT is slowly being killed off by BMC. We keep tweaking our solution to ensure it carries on working as AR System evolves. But there is a secondary debate to sensitivity of data: some organisations are happy to have almost no security because the data is just help desk tickets etc. Saying that, CMDB data is more valuable - access to network data is valuable for attacking other services. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO VS Other aftermarket solutions
It's interesting the way you mentioned that some companies operate, because I've seen other companies take the opposite approach. Since we're all beyond capacity of our work loads, and it is nearly impossible to hire someone, it is viewed as being better to buy software (which still requires an act of Congress) than to expect one of us to build it. A few thousand dollars extra of maintenance versus tens of thousands or more to hire someone is a huge cost savings. Plus, if the software doesn't work out, you can just stop paying maintenance and that's it. If you hire an extra person and things don't work out, you have a lot of issues to address in terminating them even in the most corporate-friendly of states. On the topic of SSO, my management often start off conversations with our BMC account rep with some variation of, Have you all bought JSS yet? It's not that we necessarily think that's going to happen, but it was difficult for us to explain to our upper management that we needed to buy or build an SSO tool because BMC doesn't provide a real one in this day and age. All we needed was to not ask people to log in to Remedy when they hit a hyperlink if they were already on their network PC just like SharePoint and everything else does. Business Objects has its own built in SSO that we use so we really have no use for a product like AtriumSSO to pass Remedy credentials out to other applications. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, May 30, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium SSO VS Other after market solutions ** I have personally always modified the login.jsp to not prompt for the authentication field, mainly because it confuses most users, so in my solutions, they don't have the ability to do a 'post' to the login servlet via my jsp pages and provide the proper 'key'that is of course assuming they know what the key is (which I guess wouldn't be that hard to get with fiddlerbut the community sso DOES provide a provision for you to limit the SSO to specific IP's...so even if someone were to know the key, and try to post from their own server...it would be rejected based on not being on the white list...so I consider that 'relatively secure' In regard to delegating sso to something elseyou don't then have a problem with IIS providing the user name to the plugin? Is there anything inherently insecure with using the getRemoteUser method for obtaining a user name? I remember some postings in the past where you discussed that it's not the proper way of doing it...but I don't recall the exact verbiage. I have personally found that the 'roll your own' is likely quite often MORE expensive than a purchased solution...but the problem that you end up with is the fact that a company is quite often willing to continue paying 'person x' to do that rolling because their pay check is already in the budget, whereas even something as moderate as a few thousand dollars for a OTS solution is outside the realm of being paid for. Now...because I don't really know much about AtriumSSO, other than what I have heard from you in various forms, can you tell me what its shortcomings are vs other solutions? On Thu, May 30, 2013 at 12:36 PM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: Lj You raise good points. On postings to BMC DN I often mention the open source solution, and suggest that if one does not want to pay for a solution, then the open source solution plus some other external tool is a good step forward versus wrestling with a rebranded OpenSSO. One of the downsides with the open source solution is, the last time I looked, it uses a fixed string for authentication. This means users can go to the standard BMC login page and login as anyone if they know the fixed string. Maybe it has changed - has it? You mention IIS. Yes, this can be used in conjunction with the above but from a pure security point of view, we are now delegating SSO to IIS and we leave Tomcat open to attack by some other means. This means one has to take additional measures to secure Tomcat and only allow access from IIS. I'm pleased you recognised that I wasn't pushing our own product. I tried to stick to the facts. But the reason people buy it is because the cost of building a bespoke, less mature, often poorly supported solution is not too much different to purchasing an SSO Plugin license. And the product offers vastly more than just SSO. So as I always maintain: building a solution is entirely achievable and given the community SSO solution plus additional measures, it can be made to work. Sorry if I forgot to add this point :) Note, JSS is not the only vendor of a third party solution. But the others tend not to put it on a website and allow anyone to download.
Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME
Have you tried flushing Chromes cache? And reloading the page, just in case there was a problem when initially loading the form? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Thursday, May 30, 2013 4:39 AM To: arslist@ARSLIST.ORG Subject: RESPONE BUTTON - HOME PAGE GOOGLE CHROME Hi The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME
Google Chrome is not a supported browser for Remedy product, the reason you are noticing unexpected behavior. It may work with Hard cache delete but that has not been tested. Minimum Browser version Firefox 3.5 The following additional browsers are supported. Minimum Browser version Minimum Operating System version Internet Explorer 7 (32 64-bit) -Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32 or x64) Windows 7 [Professional, Enterprise, Ultimate] (32 or x64) Internet Explorer 6 - Windows 2003 (32 or x64), XP (32 bit only) Safari 3.2.3 - Macintosh OS X 10.5 HTH Regards, Kunal On Fri, May 31, 2013 at 3:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** Have you tried flushing Chromes cache? And reloading the page, just in case there was a problem when initially loading the form? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Fazila Patel *Sent:* Thursday, May 30, 2013 4:39 AM *To:* arslist@ARSLIST.ORG *Subject:* RESPONE BUTTON - HOME PAGE GOOGLE CHROME ** ** Hi ** ** The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. ** ** [image: Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS ** ** *tel:* +27 (10) 241 7107 | *cell:* +27 82 922 2322 fazila.pa...@eoh.co.za name.surn...@eoh.co.za | www.eoh.co.za * * ** ** *Consulting | Technology | Outsourcing* * * ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Running a Report from the User Tool using workflow
What you described should work in a way that you can view the report for the selected records when these records are part of the search result and you select the Report button from the search results. In case you want to make the report run via AL, you will need to form the qualification string for the records that the report should display. This qualification should get passed onto Open Window ( Window Type=report..) action. Sample code can be obtained by viewing the active links that gets invoked when I click on print button from console or main forms. Thanks Regards Girish From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: 30 May 2013 02:17 To: arslist@ARSLIST.ORG Subject: Running a Report from the User Tool using workflow ** Good morning everyone. I designed a quick report for our techs where they can query for a record, select it, click the Report button, select the report definition, and print it. I had to put the report def on the PCs that need to run the report. I would like to make this process more automated, where the user can select a record, either from a table on a Display-only form that lists the user's tickets, or from a query results list, or from the record itself, and click a button that runs an AL that displays the report to the Screen in an Open Window action. I created a report in the Report Creator form and I selected this in the Open Window action. The AL runs the report, but on one hand, I get a blank screen when running it from a selected record, and on the other, when running it from a dislpayed record, it runs and displays the report for all records for that form. How do I get the report to display only the record selected? I'm doing this from a 7.5 user tool and right now, Crystal Reports or the Web is not an option. Drew Shuller JTF-Bravo Soto Cano Air Base Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO VS Other after market solutions
So, John, perhaps this is a good year for you to come to WWRUG (or others from JavaSystemSolutions but it would be great to meet you in person) ? A booth and let people kick the tires. No, we won't pay for you to come and talk about your product, but we would love to listen. Cheers Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: May 30, 2013 2:36 PM To: arslist@ARSLIST.ORG Subject: Atrium SSO VS Other after market solutions Lj You raise good points. On postings to BMC DN I often mention the open source solution, and suggest that if one does not want to pay for a solution, then the open source solution plus some other external tool is a good step forward versus wrestling with a rebranded OpenSSO. One of the downsides with the open source solution is, the last time I looked, it uses a fixed string for authentication. This means users can go to the standard BMC login page and login as anyone if they know the fixed string. Maybe it has changed - has it? You mention IIS. Yes, this can be used in conjunction with the above but from a pure security point of view, we are now delegating SSO to IIS and we leave Tomcat open to attack by some other means. This means one has to take additional measures to secure Tomcat and only allow access from IIS. I'm pleased you recognised that I wasn't pushing our own product. I tried to stick to the facts. But the reason people buy it is because the cost of building a bespoke, less mature, often poorly supported solution is not too much different to purchasing an SSO Plugin license. And the product offers vastly more than just SSO. So as I always maintain: building a solution is entirely achievable and given the community SSO solution plus additional measures, it can be made to work. Sorry if I forgot to add this point :) Note, JSS is not the only vendor of a third party solution. But the others tend not to put it on a website and allow anyone to download. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME
While it is not a supported browser, it does work almost as efficiently if not more than FireFox. In fact from personal preferences, I prefer Chrome to FireFox as FireFox tends to slow down once you update it with all those unnecessary plugins, which sometimes in open uncontrolled environments, where users are allowed to BYOD, users would install those plugins. Chrome in my experience works a whole lot better than FireFox and IE for most non-Remedy usage, which is why slowly I adapted towards using it for Remedy as well facing minimum issues. I do not recall any show stopping issues. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das Sent: Thursday, May 30, 2013 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: RESPONE BUTTON - HOME PAGE GOOGLE CHROME ** Google Chrome is not a supported browser for Remedy product, the reason you are noticing unexpected behavior. It may work with Hard cache delete but that has not been tested. Minimum Browser version Firefox 3.5 The following additional browsers are supported. Minimum Browser version Minimum Operating System version Internet Explorer 7 (32 64-bit) -Windows XP (32 bit only) - includes support for Vista [Enterprise, Business, Ultimate] (32 or x64) Windows 7 [Professional, Enterprise, Ultimate] (32 or x64) Internet Explorer 6 - Windows 2003 (32 or x64), XP (32 bit only) Safari 3.2.3 - Macintosh OS X 10.5 HTH Regards, Kunal On Fri, May 31, 2013 at 3:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** Have you tried flushing Chromes cache? And reloading the page, just in case there was a problem when initially loading the form? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Thursday, May 30, 2013 4:39 AM To: arslist@ARSLIST.ORG Subject: RESPONE BUTTON - HOME PAGE GOOGLE CHROME Hi The response button on the ITSM home page when using Google Chrome is not showing. It can be viewed when using Internet Explorer. Any assistance would be appreciated. Description: EOH CMYK small Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 tel:%2B27%20%2810%29%20241%207107 | cell: +27 tel:%2B27%2082%C2%A0922%202322 82 922 2322 mailto:name.surn...@eoh.co.za fazila.pa...@eoh.co.za | http://www.eoh.co.za/ www.eoh.co.za Consulting | Technology | Outsourcing _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ar db check errors
hi, We are running into a situation where few servers from the server group goes down frequently. When we had a call with BMC they asked us to run the dbcheck and we see the below entries in the log. Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */Loading entry point information into container cache for entry point active link guides Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */The SQL database operation failed. (ARERR 552) Incorrect syntax near '0x108d'. (SQL Server 102) Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */WARNING: Invalid references in GetMultipleReferenceListFromDB were not loaded Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */ERROR : 552, Cannot load entry point info Overlay-Group: 0 /* Thu May 30 2013 22:12:32.9390 */Loading change diary info for all schemas Overlay-Group: 0 /* Thu May 30 2013 22:12:32.9700 */WARNING: Non-blocking error occurred in the above operation Overlay-Group: 0 /* Thu May 30 2013 22:12:33.4080 */Loading reference list from db...verifying/fixing invalid ownership Overlay-Group: 0 /* Thu May 30 2013 22:12:34.2200 */OK I would like to know more about the GetMultipleReferenceListFromDB api call couldnt find it in any of the api documents. Can anyone help me with this and/or with the over all issue. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
