Webservice-Please share your knowledge
Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.comwrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.comwrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Define a new Assignment Method.
Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
parsing timestamp in diary field using Crystal or Remedy
Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Define a new Assignment Method.
Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc.com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Define a new Assignment Method.
Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
Lj, Thank you for responding. I am using Crystal with Remedy ODBC driver. What I am trying to do is parsing out each timestamp entry in the diary field without the text content or do a count for each entry in the diary field. I don't what else would be the best common key that I could use to do this except working with the timestamp in the diary field. Thanks in advance T On Tue, Jul 9, 2013 at 8:48 AM, Longwing, Lj llongw...@usgs.gov wrote: ** If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
Well, unfortunately, what you are dealing with there is the reason that Diary fields have really fallen out of favor. You may be able to come up with a 'regular expression' that can pull that out (I don't know if Crystal supports regular expressions)sorry, not sure if I can help you much on it. On Tue, Jul 9, 2013 at 7:06 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Lj, Thank you for responding. I am using Crystal with Remedy ODBC driver. What I am trying to do is parsing out each timestamp entry in the diary field without the text content or do a count for each entry in the diary field. I don't what else would be the best common key that I could use to do this except working with the timestamp in the diary field. Thanks in advance T On Tue, Jul 9, 2013 at 8:48 AM, Longwing, Lj llongw...@usgs.gov wrote: ** If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
Lj, Thanks again for responding, much appreciate. T On Tue, Jul 9, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Well, unfortunately, what you are dealing with there is the reason that Diary fields have really fallen out of favor. You may be able to come up with a 'regular expression' that can pull that out (I don't know if Crystal supports regular expressions)sorry, not sure if I can help you much on it. On Tue, Jul 9, 2013 at 7:06 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Lj, Thank you for responding. I am using Crystal with Remedy ODBC driver. What I am trying to do is parsing out each timestamp entry in the diary field without the text content or do a count for each entry in the diary field. I don't what else would be the best common key that I could use to do this except working with the timestamp in the diary field. Thanks in advance T On Tue, Jul 9, 2013 at 8:48 AM, Longwing, Lj llongw...@usgs.gov wrote: ** If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.comwrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Define a new Assignment Method.
Hi Pietro, The three methods that you have described are the algorithms the assignment engine uses to choose an assignee. An assignment method (rule) is the one that has a qualification which will fetch a set of assignees from a given table(assignee Table). The assignment engine uses one of the above mentioned algorithms to choose one assignee from the set. To solve your problem you need to write, 1. A rule that will describe your criteria. You will write the qualification here that tells your business need. Herein you will choose the algorithm (RR or capacity or number). 2. A new assignment process wherein the Request form would be HPD:Help_Desk. I hope this will help you. Regards, Adhwari Kulkarni -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 18:16 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
R: Re: Define a new Assignment Method.
Hi Adhwari, Thank you so much... i agree with you !!! that is the question! ...my customer asked me to develop an automatic system that, if Assignee (in the Assigment tab) is NULL, we must push the user that in that moment are saving the ticket ! (user has the ticket ownership). if I'll be able to develop a Assignment Method I'll use it inAssignment Rule task (as you say) ! do you think that I'm crazy ? :) however, In conclusion, do you think is more appropriate to develop an AL that start when you save the ticket, bypassing Assignment Rule task? ;) Thank you so much for the active collaboration Peter. Messaggio originale Da: adhwari_kulka...@bmc.com Data: 9-lug-2013 15.33 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Pietro, The three methods that you have described are the algorithms the assignment engine uses to choose an assignee. An assignment method (rule) is the one that has a qualification which will fetch a set of assignees from a given table(assignee Table). The assignment engine uses one of the above mentioned algorithms to choose one assignee from the set. To solve your problem you need to write, 1. A rule that will describe your criteria. You will write the qualification here that tells your business need. Herein you will choose the algorithm (RR or capacity or number). 2. A new assignment process wherein the Request form would be HPD:Help_Desk. I hope this will help you. Regards, Adhwari Kulkarni -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 18:16 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JOB-1099-local to Los Angeles BNA, BSA, and CMDB resources
Hi Mr. Albury, My colleagues and I have successfully implemented these set of tools for an agency within DoD. I would like to know if you are still looking for someone to go in as a team to assist with the project. If so, and if you won't mind to share further detail requirements about the project, we can forward you our resume. Thank you. On Thu, Jun 27, 2013 at 1:33 PM, Samuel J Albury III sjalb...@dne-llc.comwrote: Skills required Installation and configuration of BPPM 9.0.5.0 Blade Logic Network Automation v8.3.01 Blade Logic Server Automation v8.3.01 CMDB/ARS 8.1 Must be familiar with Windows 2008, RedHat ES, Oracle, and SQL 2-3 resources are required. Documentation skills of the installation and configuration are essential. *No third party recruiters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Define a new Assignment Method.
How about just setting the default value of the assignee field to $USER$? Otherwise, if the user places something in the assignee field before they save it will always be NULL. The problem I see with this is that the AE will not trigger if the value is not NULL on save. Is your client actually using AE or just Assignment Configuration to get the ticket to the correct group? Seems like you need to have a well-defined process on how tickets can and will be created before running this road. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, July 09, 2013 9:12 AM To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Adhwari, Thank you so much... i agree with you !!! that is the question! ...my customer asked me to develop an automatic system that, if Assignee (in the Assigment tab) is NULL, we must push the user that in that moment are saving the ticket ! (user has the ticket ownership). if I'll be able to develop a Assignment Method I'll use it inAssignment Rule task (as you say) ! do you think that I'm crazy ? :) however, In conclusion, do you think is more appropriate to develop an AL that start when you save the ticket, bypassing Assignment Rule task? ;) Thank you so much for the active collaboration Peter. Messaggio originale Da: adhwari_kulka...@bmc.com Data: 9-lug-2013 15.33 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Pietro, The three methods that you have described are the algorithms the assignment engine uses to choose an assignee. An assignment method (rule) is the one that has a qualification which will fetch a set of assignees from a given table(assignee Table). The assignment engine uses one of the above mentioned algorithms to choose one assignee from the set. To solve your problem you need to write, 1. A rule that will describe your criteria. You will write the qualification here that tells your business need. Herein you will choose the algorithm (RR or capacity or number). 2. A new assignment process wherein the Request form would be HPD:Help_Desk. I hope this will help you. Regards, Adhwari Kulkarni -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 18:16 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+E ngine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at
Upgrade from ITSM 7.5 to ITSM 8.1
Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade from ITSM 7.5 to ITSM 8.1
Rob, 1 - I have used the SRD Export/Import feature from 7.5 to 7.5, but I see the same console in 8.1my recommendation is to 'try it'...I don't see a reason why it wouldn't work, but you should certainly try :) 2 - I would recommend upgrading your existing ADDM to 9, then re-point it...that way you stay in the matrix, and get the new features :) 3 - I have utilized the XML Conversion utility to move from 7.5 - 8.1, and it appeared to work well. On Tue, Jul 9, 2013 at 9:15 AM, R Rozanski rrozan...@sympatico.ca wrote: Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RPC call failed; ONC/RPC call timed out when syncing with ADDM
Hi Ryan, Thank you very much for directing me to the KB article. Unfortunately the situations described in the article do not apply to my environment. It is also not a performance issue. Thanks for trying. Victor On Monday 08 Jul 2013 16:03:02 Downing, Ryan wrote: Hi Victor, Try looking into Knowledge Article KA371196 See if this applies to your current issue. Relates to the BMC_Impact class. Ryan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade to Remedy 8.1
Hello! We have a bespoke Remedy system, its currently at 7.5 patch 2. Its installed on Sun Solaris. We've just upgraded the database to Oracle 11 G R1 and we've upgraded Java to 1.6 in preparation for the application upgrade. Only thing is, I'm not sure i have the correct file for the installation. The one I have is ARSuiteKit_MidtierWar_solaris_8.1.tar.gz. I downloaded it from BMC's support site and the label suggests it includes AR System Server, Midtier, Flashboards.. I have unzipped it using the following commands: gunzip ARSuiteKit_MidtierWar_solaris_8.1.tar.gz tar xvf ARSuiteKit_MidtierWar_solaris_8.1.tar I'm sure when I did this for version 7.5 it unzipped and createc a folder with a name like ARSuiteKite/Disk 1 and inside that would be setup.sh. This time around, it has unzipped to one single file: midtier_solaris.war I don't want to install mid-tier on this server, I only want AR System. Can anyone tell me if I'm using the wrong file (if so, where do I find the right one?) or if I've done something wrong when unzipping it? Thanks! Isabel isabel.r...@access.uk.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to Remedy 8.1
Isabel, You indeed have the wrong file. My windows file is named ARSuiteKitWindows8.1.zip I imagine it would be something similar for Solaris. You should be able to get it from the same place on EPD, but a different choice. Mine was under heading BMC Remedy AR System Server 8.1 - AR System Server, Mid-Tier, Flashboards Server, Email Engine, Assignment Engine, Approval Server and Clients Version 8.1.00 On Tue, Jul 9, 2013 at 10:15 AM, Isabel Ross isabel.r...@access.uk.comwrote: Hello! We have a bespoke Remedy system, its currently at 7.5 patch 2. Its installed on Sun Solaris. We've just upgraded the database to Oracle 11 G R1 and we've upgraded Java to 1.6 in preparation for the application upgrade. Only thing is, I'm not sure i have the correct file for the installation. The one I have is ARSuiteKit_MidtierWar_solaris_8.1.tar.gz. I downloaded it from BMC's support site and the label suggests it includes AR System Server, Midtier, Flashboards.. I have unzipped it using the following commands: gunzip ARSuiteKit_MidtierWar_solaris_8.1.tar.gz tar xvf ARSuiteKit_MidtierWar_solaris_8.1.tar I'm sure when I did this for version 7.5 it unzipped and createc a folder with a name like ARSuiteKite/Disk 1 and inside that would be setup.sh. This time around, it has unzipped to one single file: midtier_solaris.war I don't want to install mid-tier on this server, I only want AR System. Can anyone tell me if I'm using the wrong file (if so, where do I find the right one?) or if I've done something wrong when unzipping it? Thanks! Isabel isabel.r...@access.uk.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
***Remedy Developer OPEN position***
Hi Everyone!! Hope you are all having a great Tuesday! We currently have multiple openings for one of our clients located here in Denver, CO. This is a great long term Contract to HIRE position with a very reputable group of people. I have provided the basics of the position below but welcome the opportunity to talk to anyone that is interested further about specific details. Top Three Skills: 1. Remedy v 7.0+ 2. Remedy Administration 3. Application development Job Description: Provide software development expertise to support the automation of manual and resource intensive business processes. Support the documentation of processes and prioritization of automation opportunities. Assess workflow options within different systems, document technical requirements and recommend the best-fit system. Incorporate workflow requirements in the chosen system and develop documentation to inform maintenance support. Develop process to measure success of automation. - 7+ years of experience in the software development field - Experience with workflow automation - Ability to obtain a Security Clearance - BA or BS degree required Additional Information (nice to have) - Experience as a RightNow Technologies (RNT) Administrator - Experience as a BMC Reemedy v 7.0+ Administrator, especially custom application development If you have any other questions please send me an email or feel free to give me a call. Best Regards, Kendra Spooner 303-843-3751 kspoo...@teksystems.com TEKsystems -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Remedy-Developer-OPEN-position-tp110464.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RPC call failed; ONC/RPC call timed out when syncing with ADDM
telnet (IP of the ARS server) (port of the ARS Server) ensure no firewall is up IE telnet 10.0.22.22 1611 ensure all the connections are open first.. between ADDM and the ARS server.. hope that helps On Tue, Jul 9, 2013 at 12:14 PM, Victor vico...@gmail.com wrote: Hi Ryan, Thank you very much for directing me to the KB article. Unfortunately the situations described in the article do not apply to my environment. It is also not a performance issue. Thanks for trying. Victor On Monday 08 Jul 2013 16:03:02 Downing, Ryan wrote: Hi Victor, Try looking into Knowledge Article KA371196 See if this applies to your current issue. Relates to the BMC_Impact class. Ryan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to Remedy 8.1
When you untar'd the file you should have got 2 more files. Unpack ARSuiteKitSolaris8.1.tar.gz and you'll get the ARSuiteKit/Disk1 etc structure. -bash-3.00$ gtar zxvf ARSuiteKit_MidtierWar_solaris_8.1.tar.gz ARSuiteKitSolaris8.1.tar.gz midtier_solaris.war -bash-3.00$ ls -l total 1183304 -rw-rw 1 remedy remedy 977124159 Jan 26 01:02 ARSuiteKitSolaris8.1.tar.gz -rw-rw 1 remedy remedy 234575806 Jan 26 00:35 midtier_solaris.war -bash-3.00$ gtar zxvf ARSuiteKitSolaris8.1.tar.gz ARSuiteKit/ ARSuiteKit/Disk1/ ARSuiteKit/Disk1/InstData/ ARSuiteKit/Disk1/InstData/VM/ ARSuiteKit/Disk1/InstData/VM/setup.bin etc Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Isabel Ross Sent: 09 July 2013 17:16 To: arslist@ARSLIST.ORG Subject: Upgrade to Remedy 8.1 Hello! We have a bespoke Remedy system, its currently at 7.5 patch 2. Its installed on Sun Solaris. We've just upgraded the database to Oracle 11 G R1 and we've upgraded Java to 1.6 in preparation for the application upgrade. Only thing is, I'm not sure i have the correct file for the installation. The one I have is ARSuiteKit_MidtierWar_solaris_8.1.tar.gz. I downloaded it from BMC's support site and the label suggests it includes AR System Server, Midtier, Flashboards.. I have unzipped it using the following commands: gunzip ARSuiteKit_MidtierWar_solaris_8.1.tar.gz tar xvf ARSuiteKit_MidtierWar_solaris_8.1.tar I'm sure when I did this for version 7.5 it unzipped and createc a folder with a name like ARSuiteKite/Disk 1 and inside that would be setup.sh. This time around, it has unzipped to one single file: midtier_solaris.war I don't want to install mid-tier on this server, I only want AR System. Can anyone tell me if I'm using the wrong file (if so, where do I find the right one?) or if I've done something wrong when unzipping it? Thanks! Isabel isabel.r...@access.uk.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Question
Thanks everyone. I use the outline as well, was just looking for a better way. I went ahead and created an idea in BMC Communities in case anyone else thinks it'd be useful: https://communities.bmc.com/ideas/2455 On Mon, Jul 8, 2013 at 5:51 PM, Joe D'Souza jdso...@shyle.net wrote: ** That’s true.. I didn’t think of that. I do that too sub consciously. Its useful to even see fields that are not in view on any of the view.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Steve Kallestad *Sent:* Monday, July 08, 2013 8:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Developer Studio Question ** ** ** I use the outline mode in the field list to work with fields that are buried. Sometimes it can be a bit of a pain, admittedly. ** ** But essentially, what I do is select the field in the form view, then look for the field underneath it in outline view. From there I can usually right click/add overlay and edit the properties. ** ** I use the outline view because fields with the same parent - whether it's a panel, a tab, or whatnot will all be grouped together. There are a few buttons at the top of the field list that let you pick between views. ** ** ** ** ** ** On Mon, Jul 8, 2013 at 4:39 PM, Joe D'Souza jdso...@shyle.net wrote: ** I have not yet started any work with 8.x but if its quite similar to 7.6.04 which I believe it is with the exception of a few new features, then that is the only way to go, Yes it’s a long road home, but I guess that’s the only road home if you want to leverage the use of overlays as the only other way would be to not use overlays and do stuff in the base mode – which for many good reasons is not the way to go. Your studio will prevent you from doing anything to that field when in the best practice mode, to protect that fields ‘unmodified’ properties. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Monday, July 08, 2013 6:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Developer Studio Question ** Hello, ARS 8.1 / SRM 8.1 I have a question on how best to do something with Dev Studio. On the SRS:ServiceRequestConsole form, there is a panel field for the Cart Review stuff. This panel field is on top of other fields that I want to edit. Is there an easy way to temporarily hide that panel in Dev Studio so that I can work with the fields underneath it? I know I can add the cart panel to the view overlay, push the panel to the back layer, change the fields I want, then bring the cart panel back or remove it from the overlay. That seems really cumbersome. Is there a better way? Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM AIF adding custom fields in 8.x
Hello, is it possible to add custom fields to an Advanced Interface Form (AIF) in SRM v8.1 and have those fields get saved to the custom AIF form on submit? I have done this in previous version very easily; however, it is not working in v8.1. Please note, I created my AIF from (SRS:AdvancedInterface_Without BackendMapping) and all I want to do is add custom fields and have them saved directly to the AIF form on submit... there is no backend mapping to WO or anything. I can see the filter that performs the push fields to the AIF form fire; however, it does not have the field values for my custom fields. The odd part is if I hard code a value to the custom field in the filter, it will push that value but not what is entered in the fields directly. Any help would be greatly appriciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade from ITSM 7.5 to ITSM 8.1
Hi, 1. Not possible, you need to upgrade you original SRM to 8.1 before you can export/import with this version. 2. Due to the changes in the CMDB, the ADDM version stated is the only compatible version that can accommodate the updates for 8.1. 3. Head on over the BMC Communities, there is a number of discussions on using the conversion tool. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of R Rozanski Sent: 09 July 2013 16:16 To: arslist@ARSLIST.ORG Subject: Upgrade from ITSM 7.5 to ITSM 8.1 Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What form is arsvcdsp.log turned on from? Dispatcher
Hi, I was wondering if some can tell me where this log is getting turned on. I do see it in the config, but cant find what form this was turned on from. We are running 7.1 patch 7 on windows. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Out of the box using only inside the box methods?? You're dealing with receiving multiple records from another form. Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I'm not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
Count the number of those 'square' type of characters and then dot he math on them. There should be a linear relationship on the number of those characters and the number of entries in the diary field I would think? That's the best I can think of based off my knowledge of the diary field contents, without really poking into real data to have a look at it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Lister Sent: Tuesday, July 09, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: parsing timestamp in diary field using Crystal or Remedy ** Lj, Thanks again for responding, much appreciate. T On Tue, Jul 9, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Well, unfortunately, what you are dealing with there is the reason that Diary fields have really fallen out of favor. You may be able to come up with a 'regular expression' that can pull that out (I don't know if Crystal supports regular expressions)sorry, not sure if I can help you much on it. On Tue, Jul 9, 2013 at 7:06 AM, Remedy Lister remedy.lis...@gmail.com wrote: ** Lj, Thank you for responding. I am using Crystal with Remedy ODBC driver. What I am trying to do is parsing out each timestamp entry in the diary field without the text content or do a count for each entry in the diary field. I don't what else would be the best common key that I could use to do this except working with the timestamp in the diary field. Thanks in advance T On Tue, Jul 9, 2013 at 8:48 AM, Longwing, Lj llongw...@usgs.gov wrote: ** If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.com wrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Thanks for the inputs. Could you please let me know your opinion on ARDBC plugin via Vendor form solution for this requirement? What are the prons and cons? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You’re dealing with receiving multiple records from another form. ** ** Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. ** ** The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I’m not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well ** ** 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record.*** * Have a table filed on Form A and point it to FORM_Secondary and refresh it ** ** ** ** - Karthik ** ** On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer ** ** ** ** On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Joe, I have worked in the past on this method, and remedy can receive multiple records in a fashion as described by me above. Its not limited to only 1 record. - Karthik On 10 July 2013 08:26, Karthik karthik...@gmail.com wrote: Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You’re dealing with receiving multiple records from another form. ** ** Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. ** ** The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I’m not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well ** ** 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record.** ** Have a table filed on Form A and point it to FORM_Secondary and refresh it ** ** ** ** - Karthik ** ** On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote:*** * ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer ** ** ** ** On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik -- - Karthik
