ARERR 8755 on new 8.1.01 MidTier Install

[Terri Lockwood]

I'm installing MidTier on a Windows server and the installation is fine with no 
errors.  However when I log in I get the following error:

[cid:image003.jpg@01CFACF0.4BBEAEB0]

The error happens after I log in.  I can click OK and continue working.  It 
doesn't tell me which plug-in I'm missing.  I've been working with BMC and the 
tech has turned it over to another team who of course wants all of the "files" 
again.  I'm hoping someone else has run into this and can help.

Thank you,

~~~
Terri

ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01 SP1
Windows 2008 R2
MS SQL 2008 R2 SP2



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"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: ENGAGE

[Joe D'Souza]

I wonder if Einstein would've changed that line a little bit had he been
living in this digital world where problems have grown in complexity,
solutions have got even more complex, and yet there exists an endless drive
to keep a user's interface as simple as is possible to make the solution of
any real use to an end user. Unless off course if all your users are Sheldon
Coopers..

 

That's the thing I like about Apple devices. Just 4 buttons really - 3 of
which one barely has to use unless they want to raise the volume, silence
the device or turn it off. Arguably, it could have been reduced to a 2
button device, just the power button and the home button. Everything else
could've been controlled on the touch screen.

 

Joe

 

PS: That's an even more suitable line given the business we are in!

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 5:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: ENGAGE

 

"Make everything as simple as possible, but not simpler." - Albert Einstein.

 

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, July 31, 2014 2:21 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ENGAGE

 

** 

Thank's Joe.

 

It is a contraction of a sentence I was going to submit as the title of a
paper for BMC Engage, but I couldn't figure out what category to put it in
and gave up. Here is my full sentence:

"As IT Professionals we must remember that while we endeavor to make the
complex possible, and the difficult easier, we must also ensure that we keep
the simple simple".

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

Love that line "Keep the Simple Simple, make the difficult possible.."

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, July 30, 2014 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

Onsite version is the old version of Service Now since they say developed
for the cloud.

At one point they claimed they were phasing out all onsite installations.

 

If they have changed their mind they have just weakened their message.

 

ServiceNow definitely wins in terms of simplicity and marketing. Needing to
know only their stuff and java scripting keeps life simple too.

 

BMC loses in having lost sight of the biggest strength (IMHO) of Remedy, a
really advanced development tool that they made a bit too difficult to use.

 

Most of ServiceNow messaging is based on the Remedy mantra of the 1990s and
claiming to be built on the cloud etc.

 

I have said for 7 years now: give me the speed to do the simple back in
Developer Studio, like we could in the Administrator tool.

[yes there are more advanced things and stuff like overlays that are great
in Developer Studio, but for me that the simple takes forever now overrides
the benefits, as I told the creators in 2007 when they first showed it].

Give me a lightweight application like ITSM7, or version 4..

 

Come to think of it, is there any functionality that isn't superior in
Remedy "ITSM" Version 4.5.X than Service Now?

 

Keep the Simple Simple, make the difficult possible.

 

Dan 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

Thanks for the correction. I thought it was not possible to modify
structural definitions in their database.

 

The newer version (onsite option) seems to be an interesting direction they
are headed in and definitely a competitor to the AR System as a developers
platform..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Wednesday, July 30, 2014 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

Joe - Definitely not true.  You can look this up on the ServiceNow
Wikipedia.  It is easier to add fields in AR System Dev Studio, but not by
much.  Plus, ServiceNow leads in personalization.  Also, you can't put
fields exactly where you want in ServiceNow, you have to put them in a
general section. kind of similar to salesforce.com/Remedyforce.

 

 

 

Lee Cullom | Northcraft Analytics

IT Metrics Specialist | Business Intelligence for ITSM

Direct - 678-438-7244 |  
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 

Re: ARERR 1651 on Forms when using Microsoft RDS

[Wesley Reyes]

Hi,

Good Morning!! Any body has an idea on this? 

Your help is much appreciated.

Thanks and Regards,


On Wednesday, 30 July 2014, 9:54, Wesley Reyes  wrote:
 


Hi,

We are encountering error ARERR 1651 when we are opening some forms via 
Microsoft RDS.  Our ARS version is 7.3 and it is customize.

Thanks

Wesley

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"Where the Answers Are, and have been for 20 years"

Re: EXTERNAL: Re: ENGAGE

[Reiser, John J]

"Make everything as simple as possible, but not simpler." - Albert Einstein.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, July 31, 2014 2:21 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ENGAGE

**
Thank's Joe.

It is a contraction of a sentence I was going to submit as the title of a paper 
for BMC Engage, but I couldn't figure out what category to put it in and gave 
up. Here is my full sentence:
"As IT Professionals we must remember that while we endeavor to make the 
complex possible, and the difficult easier, we must also ensure that we keep 
the simple simple".

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Love that line "Keep the Simple Simple, make the difficult possible.."

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, July 30, 2014 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Onsite version is the old version of Service Now since they say developed for 
the cloud.
At one point they claimed they were phasing out all onsite installations.

If they have changed their mind they have just weakened their message.

ServiceNow definitely wins in terms of simplicity and marketing. Needing to 
know only their stuff and java scripting keeps life simple too.

BMC loses in having lost sight of the biggest strength (IMHO) of Remedy, a 
really advanced development tool that they made a bit too difficult to use.

Most of ServiceNow messaging is based on the Remedy mantra of the 1990s and 
claiming to be built on the cloud etc.

I have said for 7 years now: give me the speed to do the simple back in 
Developer Studio, like we could in the Administrator tool.
[yes there are more advanced things and stuff like overlays that are great in 
Developer Studio, but for me that the simple takes forever now overrides the 
benefits, as I told the creators in 2007 when they first showed it].
Give me a lightweight application like ITSM7, or version 4..

Come to think of it, is there any functionality that isn't superior in Remedy 
"ITSM" Version 4.5.X than Service Now?

Keep the Simple Simple, make the difficult possible.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**

Thanks for the correction. I thought it was not possible to modify structural 
definitions in their database.



The newer version (onsite option) seems to be an interesting direction they are 
headed in and definitely a competitor to the AR System as a developers 
platform..



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Wednesday, July 30, 2014 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Joe - Definitely not true.  You can look this up on the ServiceNow Wikipedia.  
It is easier to add fields in AR System Dev Studio, but not by much.  Plus, 
ServiceNow leads in personalization.  Also, you can't put fields exactly where 
you want in ServiceNow, you have to put them in a general section... kind of 
similar to salesforce.com/Remedyforce.



Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
http://www.northcraftanalytics.com
Main - (678) 664-ITSM
[Description: Description: 
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 Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]
What is Northcraft Analytics? Find out in 87 Seconds. 



THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, 
CONSTITUTES "CONFIDENTIAL INFORMATION" AND IS SUBJECT TO A CONFIDENTIALITY AND 
NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If 
such an agreement is in place).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, July 30, 2014 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Correct. And you cannot add fields - you can move them around t

Re: ENGAGE

[arslist]

Thank's Joe.

 

It is a contraction of a sentence I was going to submit as the title of a
paper for BMC Engage, but I couldn't figure out what category to put it in
and gave up. Here is my full sentence:

"As IT Professionals we must remember that while we endeavor to make the
complex possible, and the difficult easier, we must also ensure that we keep
the simple simple".

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

Love that line "Keep the Simple Simple, make the difficult possible.."

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, July 30, 2014 2:34 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

Onsite version is the old version of Service Now since they say developed
for the cloud.

At one point they claimed they were phasing out all onsite installations.

 

If they have changed their mind they have just weakened their message.

 

ServiceNow definitely wins in terms of simplicity and marketing. Needing to
know only their stuff and java scripting keeps life simple too.

 

BMC loses in having lost sight of the biggest strength (IMHO) of Remedy, a
really advanced development tool that they made a bit too difficult to use.

 

Most of ServiceNow messaging is based on the Remedy mantra of the 1990s and
claiming to be built on the cloud etc.

 

I have said for 7 years now: give me the speed to do the simple back in
Developer Studio, like we could in the Administrator tool.

[yes there are more advanced things and stuff like overlays that are great
in Developer Studio, but for me that the simple takes forever now overrides
the benefits, as I told the creators in 2007 when they first showed it].

Give me a lightweight application like ITSM7, or version 4..

 

Come to think of it, is there any functionality that isn't superior in
Remedy "ITSM" Version 4.5.X than Service Now?

 

Keep the Simple Simple, make the difficult possible.

 

Dan 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: July 30, 2014 1:24 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

Thanks for the correction. I thought it was not possible to modify
structural definitions in their database.

 

The newer version (onsite option) seems to be an interesting direction they
are headed in and definitely a competitor to the AR System as a developers
platform..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Wednesday, July 30, 2014 12:17 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

Joe - Definitely not true.  You can look this up on the ServiceNow
Wikipedia.  It is easier to add fields in AR System Dev Studio, but not by
much.  Plus, ServiceNow leads in personalization.  Also, you can't put
fields exactly where you want in ServiceNow, you have to put them in a
general section. kind of similar to salesforce.com/Remedyforce.

 

 

 

Lee Cullom | Northcraft Analytics

IT Metrics Specialist | Business Intelligence for ITSM

Direct - 678-438-7244 |  
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 
 

What is Northcraft Analytics?  
Find out in 87 Seconds.  

 

 

THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS
HERETO, CONSTITUTES "CONFIDENTIAL INFORMATION" AND IS SUBJECT TO A
CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND
NORTHCRAFT ANALYTICS LLC (If such an agreement is in place).

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, July 30, 2014 11:44 AM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

Correct. And you cannot add fields - you can move them around to make the
picture prettier. If you want a new field like for e.g. Alternate Requester
Name - easily done in Remedy. Cannot be done in SNOW.

 

>From what I heard, any change that impacts the data structure in SNOW is not
possible. Is child's play literally in Remedy.

 

Agreed that could be a double edged sword. Very powerful if you know what
you are doing - quite destructive otherwise.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, July 30, 2014 11:36 AM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

It's probably customizable in the same way that FrontRange is technically
customizable, but only using a proprietary BPML programm

Re: Mid-Tier 8.1 upgrade and Copy to New

[John Sundberg]

custom uses are happy users :)

*** That’s it - I am TM that.



-John


On Thu, Jul 31, 2014 at 12:39 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> The reason we need Copy to New here is because the users had it before and
> they feel it is something stolen from them.  They are lazy!  They don’t
> want to have to manually create a new ticket.
>
>
>
> My plan is to do the following:
>
> Create a button on the INC and WO forms respectively
>
> Create an AL that will push only necessary info to the appropriate
> “Interface_Create” form and let it do the rest of the work.
>
>
>
> People here are really starting to hate ITSM 7604.  They want their user
> tool back, they want speed back, they want all of the millions of
> customizations and special things built for them in the old version that we
> did not recreate in the new version.
>
>
>
> What they don’t get is that moving to another application SNOW, IBM or
> whoever is not going to fix things, or make people happy.  It will just
> be a different type of angst!
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J
> *Sent:* Thursday, July 31, 2014 11:44 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> Deep breaths, Claire.
>
>
>
> It’s just easier to roll your own copy to new since you have control over
> copying or clearing certain fields.
>
> I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to
> those that needed it and would be careful with it.
>
> It’s all about the control, muhahaha
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
> Claire
> *Sent:* Thursday, July 31, 2014 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> Thank you for your input!  I finally found last night the one of the
> answers I was looking for and you confirmed it!  Copy to New does not work
> in ITSM.
>
> BMC… WTF!  One of the greatest complaints from users when switching from
> the User Tool to the Web is not having COPY TO NEW!
>
>
>
> You tell us it is available and it really isn’t!  Bait and  switch!  I was
> not able to sleep last night so I got pen and paper out (gasp) and drew out
> the process and I will freaking build it myself!  Someone at my company is
> being courted by SNOW, you better step up your game!
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Munukutla,
> Ravishankar
> *Sent:* Thursday, July 31, 2014 8:50 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0
> Midtier onwards IE7 won’t work. Yes, one would get performance gain in
> newer versions of midtier and additional security fixes.
>
> Copy to new should work fine with Midtier upgrade. It would work fine with
> custom forms; the whole feature copy to new is not fully consumed in
> Applications and there would be gaps with respect to the said feature in
> Applications.
>
>
>
> Regards,
>
> Ravi
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
> Claire
> *Sent:* 31 July 2014 05:16
> *To:* arslist@ARSLIST.ORG
> *Subject:* Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> I have checked the compatibility charts… I just want some real world
> clarification.
>
>
>
> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if
> I want the Copy to New functionality… is it just a Mid-Tier upgrade or an
> AR Server Upgrade as well?
>
>
>
> Has anyone had any real problems with MT 8.1 and ARS 7.6.04?
>
>
>
>
>
> Thanks!!
>
>
>
>
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP4
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
>
>
> Claire Sanford
>
> Information Systems Division
>
> Memorial Hermann Health System
>
> claire.sanf...@memorialhermann.org
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives

Re: Mid-Tier 8.1 upgrade and Copy to New

[Sanford, Claire]

The reason we need Copy to New here is because the users had it before and they 
feel it is something stolen from them.  They are lazy!  They don’t want to have 
to manually create a new ticket.

My plan is to do the following:
Create a button on the INC and WO forms respectively
Create an AL that will push only necessary info to the appropriate 
“Interface_Create” form and let it do the rest of the work.

People here are really starting to hate ITSM 7604.  They want their user tool 
back, they want speed back, they want all of the millions of customizations and 
special things built for them in the old version that we did not recreate in 
the new version.

What they don’t get is that moving to another application SNOW, IBM or whoever 
is not going to fix things, or make people happy.  It will just be a different 
type of angst!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New

**
Deep breaths, Claire.

It’s just easier to roll your own copy to new since you have control over 
copying or clearing certain fields.
I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to those 
that needed it and would be careful with it.
It’s all about the control, muhahaha
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, July 31, 2014 11:48 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New

**
Thank you for your input!  I finally found last night the one of the answers I 
was looking for and you confirmed it!  Copy to New does not work in ITSM.

BMC… WTF!  One of the greatest complaints from users when switching from the 
User Tool to the Web is not having COPY TO NEW!

You tell us it is available and it really isn’t!  Bait and  switch!  I was not 
able to sleep last night so I got pen and paper out (gasp) and drew out the 
process and I will freaking build it myself!  Someone at my company is being 
courted by SNOW, you better step up your game!


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla, Ravishankar
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New

**
7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier 
onwards IE7 won’t work. Yes, one would get performance gain in newer versions 
of midtier and additional security fixes.
Copy to new should work fine with Midtier upgrade. It would work fine with 
custom forms; the whole feature copy to new is not fully consumed in 
Applications and there would be gaps with respect to the said feature in 
Applications.

Regards,
Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: 31 July 2014 05:16
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 8.1 upgrade and Copy to New

**
I have checked the compatibility charts… I just want some real world 
clarification.

If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if I 
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR 
Server Upgrade as well?

Has anyone had any real problems with MT 8.1 and ARS 7.6.04?


Thanks!!


ITSM 7.6.04 SP2
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Health System
claire.sanf...@memorialhermann.org


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: Server Groups - Your thoughts please.

[Tauf Chowdhury]

Uh yeah. We run the queries for them. :)
It's a once a quarter thing usually. Might have to look into the realms though. 
That looks interesting. 

Sent from my iPhone

> On Jul 31, 2014, at 11:27 AM, Jason Miller  wrote:
> 
> **
> Do you have a way to keep them from using the Admin MT in the future?  When 
> not running large queries but just because they can.  And then they tell 
> their friends and everybody starts using your MT :)
> 
> 
>> On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury  wrote:
>> **
>> Peter, 
>> We also use the same server group name across environments and use host 
>> files on our local machines to administer each environment when needed. 
>> 
>> In addition to the diagram below, I like having a dedicated mid tier to the 
>> admin box outside of the user load balancer as well. It helps since a lot of 
>> forms don't display properly in the WUT anymore. Also, I'm assuming you're 
>> not allowing unqualified searches on the user facing boxes. I've had 
>> instances where a user needed to run a query beyond the limit we set so 
>> having a mid tier pointing to the admin box allows for those one off 
>> requests as well. 
>> 
>> Sent from my iPhone
>> 
>>> On Jul 31, 2014, at 11:01 AM, Peter Romain 
>>>  wrote:
>>> 
>>> **
>>> To ask a related question to anyone that has done this already – do you 
>>> build all the AR Servers with the same hostname then use the hosts file on 
>>> each server to resolve the name back to itself?
>>> 
>>> This way there’s no need to edit any configurations if the server is cloned.
>>> 
>>>  
>>> 
>>>  
>>> 
>>> From: Action Request System discussion list(ARSList) 
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business 
>>> Connexion
>>> Sent: 31 July 2014 15:55
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Server Groups - Your thoughts please.
>>> 
>>>  
>>> 
>>> **
>>> 
>>> 
>>> 
>>>  
>>> 
>>>  
>>> 
>>> Hi Brad
>>> 
>>> Where is your mid tiers ? do you have load balancers to ensure your HA ?
>>> 
>>>  
>>> 
>>> My end picture would look like this bellow
>>> 
>>>  
>>> 
>>> You would need a load balancer to ensure your HA
>>> 
>>> Load all boxes exactly the same you can move the functions with the rankings
>>> 
>>> Only allow server 1 and 2 to be available via the LB for user access your 
>>> 3rd server could still perform the actions you set out for it to perform. 
>>> So even if server 3 is struggling your users won’t be affected.
>>> 
>>> Without the LB you won’t really have HA, with the picture below you could 
>>> actually reboot server as you wish and your users won’t have any impact.
>>> 
>>> My 5c o
>>> 
>>>  
>>> 
>>> 
>>> 
>>>  
>>> 
>>>  
>>> 
>>> From: Action Request System discussion list(ARSList) 
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
>>> Sent: 31 July 2014 11:38 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Server Groups - Your thoughts please.
>>> 
>>>  
>>> 
>>> **
>>> 
>>> Firstly, thanks for any help you guys can offer.
>>>  
>>> We are busy upgrading to ITSM 8.1 and want to setup server groups to ensure 
>>> we have HA in our environment. Currently on our live environment now we 
>>> have a single live server which makes us a little nervous. Our DB is a 
>>> clustered DB with a separate instance handling just reporting. This keeps 
>>> unnecessary traffic off our live DB which is only for Remedy.
>>> We are looking at having the following architecture setup:
>>>  
>>> 
>>> So Remedy Live App Server 1 and Server 2 are both Physical Servers. The 
>>> Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to 
>>> keep escalations and mail processing off our mail servers and wanted them 
>>> to rather focus on providing a ITSM and SRM Service to our users.
>>> What I want to know, is the above possible ? Do I need to install the ITSM 
>>> and SRM applications on the Remedy mail and escalation server for it to 
>>> work or can I just do a Remedy 8.1 Core installation? Do I also need to 
>>> include it in the server group but with its only job as processing mail and 
>>> escalations or can I keep it out the server group?.
>>>  
>>> Also, If I setup the setup group with just the App server 1 in it for now, 
>>> can I turn off the "Administration Server" option and use it as normal and 
>>> only activate the Administration option when we add in the second server to 
>>> the server group at a later stage ?
>>>  
>>> Are there any problems with the above plan or something I am missing?
>>> 
>>> Any advice is appreciated.
>>>  
>>> Thanks
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> 
>>>  
>>> 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

[Reiser, John J]

Dan,
2000 was Santa Clara ( my first Rug)
2004 was Washington DC ( my 2nd and last Rug)

My boss went to 1999 and 2001 Oh guess why?
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Wednesday, July 30, 2014 3:57 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?

**
Apparently a bunch of us old timers haven't recorded where the conferences were 
held.
I tried looking up old presentations but the templates didn't say where.

Obviously I know where the past 5 (2009-2013) and this year are\were.
I have found some of the information for the following ones 

Can anyone fill in the following?
1993

Santa Clara

Westin Hotel

1994

1995

Burlingame

1996

1997

1998

1999

DisneyLand

2000

2001

DisneyWorld

Swan Hotel

2002

San Diego

Synergy (sorry, it was a conference with some Remedy stuff)

2003

2004

2005

Washington DC

2006

San Francisco

2007

Vancouver

2008

NONE\Lisbon for Europe


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: calling javascript through Remedy

[Jason Miller]

It has been a while but I want to say I have been able to paste values in a
dropdown in Firefox.  That or it was some strange dream.


On Thu, Jul 31, 2014 at 9:50 AM, Rick Cook  wrote:

> **
> Or you could just change the field properties to display the field as a
> drop-down instead of an open character field.  That would force the user to
> only select from available menu entries.
>
> Rick
>
>
> On Thu, Jul 31, 2014 at 9:48 AM, Jason Miller 
> wrote:
>
>> **
>> There is quite a bit that can be done with JavaScript.  Take a look at:
>> Enhancing MT user experience with JavaScript; Part 1
>> 
>> Enhancing MT user experience with JavaScript; Part 2
>> 
>>
>> Jason
>>
>>
>> On Thu, Jul 31, 2014 at 1:32 AM, onkar shinde 
>> wrote:
>>
>>> **
>>> Hello All,
>>>
>>> I want to implement one scenario where end users wont be able to paste
>>> the contents in one character field on Remedy Regular form.
>>>
>>> I am using ARS 7604.
>>> I know there is no provision available OOTB in Character field
>>> properties, however I am planning to implement this through calling java
>>> script which will do this job.
>>>
>>> Has anyone implemented this before or something like calling javascript.
>>>
>>> Any idea or recommendations would be of great help.
>>>
>>> Thanks.
>>>
>>> --
>>> Regards,
>>> Onkar Shinde
>>> Senior Software Engineer
>>> Vyom Labs Pvt. Ltd.
>>> BSM Solutions & Services || ITIL Consulting & Training
>>>
>>> Telephone: +91-20-6632-1000
>>> Mobile: +91-7709008719
>>> Email: onkar.shi...@vyomlabs.com
>>> Web: www.vyomlabs.com
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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"Where the Answers Are, and have been for 20 years"

Re: Server Groups - Your thoughts please.

[Danny Kellett]

Welcome Jason. This is the easiest/basic auth. If you don't want 
passwords in the user.xml then you can use tomcat realms from a db 
source and/or a class


http://www.christianschenk.org/blog/setup-your-own-tomcat-security-realm/

Not done this myself but looks pretty easy.

-- Original Message --
From: "Jason Miller" 
To: arslist@ARSLIST.ORG
Sent: 31/07/2014 18:12:19
Subject: Re: Server Groups - Your thoughts please.


**
Thanks Danny!  I have been meaning to look up how to do this.  I knew 
it was possible and have poked around a bit but just haven't got around 
to actually doing it.  Although I would rather we are not storing a 
static/clear text password in a file.  But...  I was thinking a 
password for each of my team.  Maybe we should just have one shared 
account for our team.  That would serve the purpose and avoid use need 
to keep track of another personal password.


Jason


On Thu, Jul 31, 2014 at 10:04 AM, Danny Kellett 
 wrote:

**
Jason,

Configure tomcat realms. Then you can have a popup like login just for 
that midtier. Its like htaccess is for Apache.


http://wiki.metawerx.net/wiki/SecuringYourSiteWithContainerManagedSecurity

Regards
Danny

-- Original Message --
From: "Jason Miller" 
To: arslist@ARSLIST.ORG
Sent: 31/07/2014 16:28:51
Subject: Re: Server Groups - Your thoughts please.


**
Since it is just for the admins I guess you could change the 
http/https port daily :)



On Thu, Jul 31, 2014 at 8:27 AM, Jason Miller 
 wrote:
Do you have a way to keep them from using the Admin MT in the 
future?  When not running large queries but just because they can.  
And then they tell their friends and everybody starts using your MT 
:)



On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury  
wrote:

**
Peter,
We also use the same server group name across environments and use 
host files on our local machines to administer each environment 
when needed.


In addition to the diagram below, I like having a dedicated mid 
tier to the admin box outside of the user load balancer as well. It 
helps since a lot of forms don't display properly in the WUT 
anymore. Also, I'm assuming you're not allowing unqualified 
searches on the user facing boxes. I've had instances where a user 
needed to run a query beyond the limit we set so having a mid tier 
pointing to the admin box allows for those one off requests as 
well.


Sent from my iPhone

On Jul 31, 2014, at 11:01 AM, Peter Romain 
 wrote:



**
To ask a related question to anyone that has done this already – 
do you build all the AR Servers with the same hostname then use 
the hosts file on each server to resolve the name back to itself?


This way there’s no need to edit any configurations if the server 
is cloned.






From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - 
Business Connexion

Sent: 31 July 2014 15:55
To:arslist@ARSLIST.ORG
Subject: Re: Server Groups - Your thoughts please.



**







Hi Brad

Where is your mid tiers ? do you have load balancers to ensure 
your HA ?




My end picture would look like this bellow



You would need a load balancer to ensure your HA

Load all boxes exactly the same you can move the functions with 
the rankings


Only allow server 1 and 2 to be available via the LB for user 
access your 3rd server could still perform the actions you set out 
for it to perform. So even if server 3 is struggling your users 
won’t be affected.


Without the LB you won’t really have HA, with the picture below 
you could actually reboot server as you wish and your users won’t 
have any impact.


My 5c o









From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy

Sent: 31 July 2014 11:38 AM
To:arslist@ARSLIST.ORG
Subject: Server Groups - Your thoughts please.



**

Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups 
to ensure we have HA in our environment. Currently on our live 
environment now we have a single live server which makes us a 
little nervous. Our DB is a clustered DB with a separate instance 
handling just reporting. This keeps unnecessary traffic off our 
live DB which is only for Remedy.


We are looking at having the following architecture setup:




So Remedy Live App Server 1 and Server 2 are both Physical 
Servers. The Remedy Mail and Escalation Server is  Virtual Machine 
server. We wanted to keep escalations and mail processing off our 
mail servers and wanted them to rather focus on providing a ITSM 
and SRM Service to our users.


What I want to know, is the above possible ? Do I need to install 
the ITSM and SRM applications on the Remedy mail and escalation 
server for it to work or can I just do a Remedy 8.1 Core 
installation? Do I also need to include it in the server group but 
with its only job as processing mail and escalations or can I keep 
it out the server group?.




Also, If I setup t

Re: Forgot password

[Jason Miller]

Please reply with my bank account username and password so I can get to my
money.


On Thu, Jul 31, 2014 at 9:54 AM, LJ LongWing  wrote:

> **
> don't forge arslist account password :)
>
>
> On Thu, Jul 31, 2014 at 10:49 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>> App password
>> Server Password
>> DB Password
>> Midtier Password
>> User password
>>
>> Which password?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sunita A
>> Sent: Thursday, July 31, 2014 11:18 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Forgot password
>>
>> **
>>
>> Team
>>
>> Can you reset my password? I am unable to reset my password..
>>
>> Regards
>>
>> Sunita K
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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"Where the Answers Are, and have been for 20 years"

Re: Cherwell

[Jason Miller]

"If you’re on Remedy now though, it wouldn’t probably make sense to switch."

That is the conclusion I came to.  We have too much built within Remedy
that if needed probably could be replicated in Cherwell but unless we are
looking to drop BMC altogether why go down that road (frankly we were not
far from it before deciding to go back to all homegrown).

Jason


On Thu, Jul 31, 2014 at 10:01 AM, Lee Cullom <
lee.cul...@northcraftanalytics.com> wrote:

> **
>
> Maybe they have been able to learn from the legacy vendor's mistakes and
> really have built the next generation of ITSM?
>
>
>
>
>
> To some extent that’s true, but… No, they haven’t built the next
> generation of ITSM.  It’s the same basic architecture as Frontrange ITSM…
> because the founders left there and re-wrote that pile of stank.  It’s good
> though.  It’s basically just like Remedy architecture-wise… with a
> Microsoft codebase instead… and cheap.  So, they’re winning some deals for
> sure.  Another thing is… they’re nice people who care about customers.  So,
> it’s a good product, but not revolutionary.  If Microsoft were smart/cared
> about applications and not just the below the line technologies… they would
> buy Cherwell because Microsoft SCSM is *actually worse than CA Service
> Desk Manager*.  Wow.  If you’re on Remedy now though, it wouldn’t
> probably make sense to switch.  Also, they have a horrific CMDB.  Wow is it
> bad.  People give ADDM/Atrium a hard time… but they really shouldn’t, it’s
> a technical marvel that works.
>
>
>
> Anyway, your SNOW Wiki joke was funny yesterday.  Sorry for the lack of
> props on that.  Props given.
>
>
>
>
>
>
>
> *Lee Cullom | Northcraft Analytics*
>
> *IT Metrics Specialist | Business Intelligence for ITSM*
>
> *Direct - 678-438-7244 <678-438-7244> | *
> *http://www.northcraftanalytics.com* 
>
> *Main - (678) 664-ITSM*
>
> [image: Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]
> [image: Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]
> 
>
> What is Northcraft Analytics? Find out in 87 Seconds.
> 
>
>
>
>
>
> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS
> HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A
> CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND
> NORTHCRAFT ANALYTICS LLC (If such an agreement is in place).
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, July 31, 2014 12:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Cherwell
>
>
>
> **
>
> While the discussion of BMC ITSM replacements is fresh has anybody used or
> know much about Cherwell?
>
>
>
> http://www.cherwell.com
>
>
>
> I had a demo a while back and it seemed there is a lot to like about it.
>  Fortunately he was a technical guy so I was able to dig in and get some
> under-the-hood answers.  Many things almost seemed too good to be true.
>  That is why I want to ask if anybody has actually seen how well it is
> working in a real customer environment?
>
>
>
> Maybe they have been able to learn from the legacy vendor's mistakes and
> really have built the next generation of ITSM?
>
>
>
> Jason
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Flashboards

[Tami Palacky]

anyone know much about flashboards?  i am having a heck of a time getting a 
value string to set a field.  you can respond to me personally.

thank you!!!

Tami

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Re: Server Groups - Your thoughts please.

[Jason Miller]

Thanks Danny!  I have been meaning to look up how to do this.  I knew it
was possible and have poked around a bit but just haven't got around to
actually doing it.  Although I would rather we are not storing a
static/clear text password in a file.  But...  I was thinking a password
for each of my team.  Maybe we should just have one shared account for our
team.  That would serve the purpose and avoid use need to keep track of
another personal password.

Jason


On Thu, Jul 31, 2014 at 10:04 AM, Danny Kellett <
dkell...@javasystemsolutions.com> wrote:

> **
> Jason,
>
> Configure tomcat realms. Then you can have a popup like login just for
> that midtier. Its like htaccess is for Apache.
>
> http://wiki.metawerx.net/wiki/SecuringYourSiteWithContainerManagedSecurity
>
> Regards
> Danny
>
> -- Original Message --
> From: "Jason Miller" 
> To: arslist@ARSLIST.ORG
> Sent: 31/07/2014 16:28:51
> Subject: Re: Server Groups - Your thoughts please.
>
>
> **
> Since it is just for the admins I guess you could change the http/https
> port daily :)
>
>
> On Thu, Jul 31, 2014 at 8:27 AM, Jason Miller 
> wrote:
>
>> Do you have a way to keep them from using the Admin MT in the future?
>>  When not running large queries but just because they can.  And then they
>> tell their friends and everybody starts using your MT :)
>>
>>
>> On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury 
>> wrote:
>>
>>> **
>>> Peter,
>>> We also use the same server group name across environments and use host
>>> files on our local machines to administer each environment when needed.
>>>
>>> In addition to the diagram below, I like having a dedicated mid tier to
>>> the admin box outside of the user load balancer as well. It helps since a
>>> lot of forms don't display properly in the WUT anymore. Also, I'm assuming
>>> you're not allowing unqualified searches on the user facing boxes. I've had
>>> instances where a user needed to run a query beyond the limit we set so
>>> having a mid tier pointing to the admin box allows for those one off
>>> requests as well.
>>>
>>> Sent from my iPhone
>>>
>>> On Jul 31, 2014, at 11:01 AM, Peter Romain <
>>> p.romain.arsl...@parsolutions.co.uk> wrote:
>>>
>>>  **
>>>
>>> To ask a related question to anyone that has done this already – do you
>>> build all the AR Servers with the same hostname then use the hosts file on
>>> each server to resolve the name back to itself?
>>>
>>> This way there’s no need to edit any configurations if the server is
>>> cloned.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [
>>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Dean
>>> van Deventer - Business Connexion
>>> *Sent:* 31 July 2014 15:55
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Server Groups - Your thoughts please.
>>>
>>>
>>>
>>> **
>>>
>>>  
>>>
>>>
>>>
>>>
>>>
>>> Hi Brad
>>>
>>> Where is your mid tiers ? do you have load balancers to ensure your HA ?
>>>
>>>
>>>
>>> My end picture would look like this bellow
>>>
>>>
>>>
>>> You would need a load balancer to ensure your HA
>>>
>>> Load all boxes exactly the same you can move the functions with the
>>> rankings
>>>
>>> Only allow server 1 and 2 to be available via the LB for user access
>>> your 3rd server could still perform the actions you set out for it to
>>> perform. So even if server 3 is struggling your users won’t be affected.
>>>
>>> Without the LB you won’t really have HA, with the picture below you
>>> could actually reboot server as you wish and your users won’t have any
>>> impact.
>>>
>>> My 5c o
>>>
>>>
>>>
>>> 
>>>
>>>
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [
>>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *
>>> BradRemedy
>>> *Sent:* 31 July 2014 11:38 AM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Server Groups - Your thoughts please.
>>>
>>>
>>>
>>> **
>>>
>>> Firstly, thanks for any help you guys can offer.
>>>
>>>
>>>
>>> We are busy upgrading to ITSM 8.1 and want to setup server groups to
>>> ensure we have HA in our environment. Currently on our live environment now
>>> we have a single live server which makes us a little nervous. Our DB is a
>>> clustered DB with a separate instance handling just reporting. This keeps
>>> unnecessary traffic off our live DB which is only for Remedy.
>>>
>>> We are looking at having the following architecture setup:
>>>
>>>
>>>
>>> [image: Setup.JPG]
>>> 
>>>
>>> So Remedy Live App Server 1 and Server 2 are both Physical Servers. The
>>> Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to
>>> keep escalations and mail processing off our mail servers and wanted them
>>> to rather focus on providing a ITSM and SRM Service to our users.
>>>
>>> What I want to know, is the above possible ? Do I need to install the
>>> ITSM and SRM applications on the *Remedy mail and escalation server* for
>>> it to 

Re: Server Groups - Your thoughts please.

[Danny Kellett]

Jason,

Configure tomcat realms. Then you can have a popup like login just for 
that midtier. Its like htaccess is for Apache.


http://wiki.metawerx.net/wiki/SecuringYourSiteWithContainerManagedSecurity

Regards
Danny

-- Original Message --
From: "Jason Miller" 
To: arslist@ARSLIST.ORG
Sent: 31/07/2014 16:28:51
Subject: Re: Server Groups - Your thoughts please.


**
Since it is just for the admins I guess you could change the http/https 
port daily :)



On Thu, Jul 31, 2014 at 8:27 AM, Jason Miller  
wrote:
Do you have a way to keep them from using the Admin MT in the future?  
When not running large queries but just because they can.  And then 
they tell their friends and everybody starts using your MT :)



On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury  
wrote:

**
Peter,
We also use the same server group name across environments and use 
host files on our local machines to administer each environment when 
needed.


In addition to the diagram below, I like having a dedicated mid tier 
to the admin box outside of the user load balancer as well. It helps 
since a lot of forms don't display properly in the WUT anymore. Also, 
I'm assuming you're not allowing unqualified searches on the user 
facing boxes. I've had instances where a user needed to run a query 
beyond the limit we set so having a mid tier pointing to the admin 
box allows for those one off requests as well.


Sent from my iPhone

On Jul 31, 2014, at 11:01 AM, Peter Romain 
 wrote:



**
To ask a related question to anyone that has done this already – do 
you build all the AR Servers with the same hostname then use the 
hosts file on each server to resolve the name back to itself?


This way there’s no need to edit any configurations if the server is 
cloned.






From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - 
Business Connexion

Sent: 31 July 2014 15:55
To:arslist@ARSLIST.ORG
Subject: Re: Server Groups - Your thoughts please.



**







Hi Brad

Where is your mid tiers ? do you have load balancers to ensure your 
HA ?




My end picture would look like this bellow



You would need a load balancer to ensure your HA

Load all boxes exactly the same you can move the functions with the 
rankings


Only allow server 1 and 2 to be available via the LB for user access 
your 3rd server could still perform the actions you set out for it 
to perform. So even if server 3 is struggling your users won’t be 
affected.


Without the LB you won’t really have HA, with the picture below you 
could actually reboot server as you wish and your users won’t have 
any impact.


My 5c o









From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy

Sent: 31 July 2014 11:38 AM
To:arslist@ARSLIST.ORG
Subject: Server Groups - Your thoughts please.



**

Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups to 
ensure we have HA in our environment. Currently on our live 
environment now we have a single live server which makes us a little 
nervous. Our DB is a clustered DB with a separate instance handling 
just reporting. This keeps unnecessary traffic off our live DB which 
is only for Remedy.


We are looking at having the following architecture setup:




So Remedy Live App Server 1 and Server 2 are both Physical Servers. 
The Remedy Mail and Escalation Server is  Virtual Machine server. We 
wanted to keep escalations and mail processing off our mail servers 
and wanted them to rather focus on providing a ITSM and SRM Service 
to our users.


What I want to know, is the above possible ? Do I need to install 
the ITSM and SRM applications on the Remedy mail and escalation 
server for it to work or can I just do a Remedy 8.1 Core 
installation? Do I also need to include it in the server group but 
with its only job as processing mail and escalations or can I keep 
it out the server group?.




Also, If I setup the setup group with just the App server 1 in it 
for now, can I turn off the "Administration Server" option and use 
it as normal and only activate the Administration option when we add 
in the second server to the server group at a later stage ?




Are there any problems with the above plan or something I am 
missing?



Any advice is appreciated.



Thanks

_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_




_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Cherwell

[Lee Cullom]

Maybe they have been able to learn from the legacy vendor's mistakes and really 
have built the next generation of ITSM?


To some extent that’s true, but… No, they haven’t built the next generation of 
ITSM.  It’s the same basic architecture as Frontrange ITSM… because the 
founders left there and re-wrote that pile of stank.  It’s good though.  It’s 
basically just like Remedy architecture-wise… with a Microsoft codebase 
instead… and cheap.  So, they’re winning some deals for sure.  Another thing 
is… they’re nice people who care about customers.  So, it’s a good product, but 
not revolutionary.  If Microsoft were smart/cared about applications and not 
just the below the line technologies… they would buy Cherwell because Microsoft 
SCSM is actually worse than CA Service Desk Manager.  Wow.  If you’re on Remedy 
now though, it wouldn’t probably make sense to switch.  Also, they have a 
horrific CMDB.  Wow is it bad.  People give ADDM/Atrium a hard time… but they 
really shouldn’t, it’s a technical marvel that works.

Anyway, your SNOW Wiki joke was funny yesterday.  Sorry for the lack of props 
on that.  Props given.



Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
http://www.northcraftanalytics.com
Main - (678) 664-ITSM
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CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND 
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such an agreement is in place).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 31, 2014 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Cherwell

**
While the discussion of BMC ITSM replacements is fresh has anybody used or know 
much about Cherwell?

http://www.cherwell.com

I had a demo a while back and it seemed there is a lot to like about it.  
Fortunately he was a technical guy so I was able to dig in and get some 
under-the-hood answers.  Many things almost seemed too good to be true.  That 
is why I want to ask if anybody has actually seen how well it is working in a 
real customer environment?

Maybe they have been able to learn from the legacy vendor's mistakes and really 
have built the next generation of ITSM?

Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: RUG UserWorld WWRUG Engage where were they when?

[Tanner, Doug]

Yes indeed, UWIP (Ultimate Workflow Integration Partners) were there. Mark 
Warner, Wayne Carter, Doug Tanner
That was the year RUG was in Orlando (August), Edinburgh in (Oct or Nov) – They 
sure got that backwards. Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell
Sent: Thursday, July 31, 2014 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG UserWorld WWRUG Engage where were they when?

**

I also remember attending a Remedy User Conference in 2001 in Edinburgh, 
Scotland (just in case there's another one out there!).  I believe this was the 
first (mainstream) Remedy User event in the EMEA region.  I stress the 
mainstream as we have had a number of UKRUG meetings over the years.

Ian



Ian Trimnell,
Systems Programmer, Distributed Systems
Information Technology
Perry Building E Block, Ground Floor
Phone: 01908 6 53741   web: http://www.open.ac.uk/
On 31/07/2014 14:52, Matt Laurenceau wrote:
**
2003:
 - SF for RUG
 - Sorento, Italy for RUC (god, we had a lot of fun there, do you guys remember 
lemoncello?)

Source: 
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003

Cheers, Matt
http://bit.ly/MattProfiles

On Wed, Jul 30, 2014 at 9:57 PM, Daniel 
mailto:daniel.bl...@danielbloom.ca>> wrote:
**
Apparently a bunch of us old timers haven’t recorded where the conferences were 
held.
I tried looking up old presentations but the templates didn’t say where.

Obviously I know where the past 5 (2009-2013) and this year are\were.
I have found some of the information for the following ones ….

Can anyone fill in the following?
1993

Santa Clara

Westin Hotel

1994

1995

Burlingame

1996

1997

1998

1999

DisneyLand

2000

2001

DisneyWorld

Swan Hotel

2002

San Diego

Synergy (sorry, it was a conference with some Remedy stuff)

2003

2004

2005

Washington DC

2006

San Francisco

2007

Vancouver

2008

NONE\Lisbon for Europe


_ARSlist: "Where the Answers Are" and have been for 20 years_



--

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L
Skype: matt.laurenceau
_ARSlist: "Where the Answers Are" and have been for 20 years_

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charity in England & Wales and a charity registered in Scotland (SC 038302). 
The Open University is authorised and regulated by the Financial Conduct 
Authority.
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This email is subject to certain disclaimers, which may be reviewed via the 
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Re: Forgot password

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

App password
Server Password
DB Password
Midtier Password
User password

Which password?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sunita A
Sent: Thursday, July 31, 2014 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Forgot password

** 

Team

Can you reset my password? I am unable to reset my password..

Regards

Sunita K

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Re: Cherwell

[Tauf Chowdhury]

Jason,
I'm curious about this as well. I have a contact there and hopefully will be 
able to get more info and references. 

Sent from my iPhone

> On Jul 31, 2014, at 12:44 PM, Jason Miller  wrote:
> 
> **
> While the discussion of BMC ITSM replacements is fresh has anybody used or 
> know much about Cherwell?
> 
> http://www.cherwell.com
> 
> I had a demo a while back and it seemed there is a lot to like about it.  
> Fortunately he was a technical guy so I was able to dig in and get some 
> under-the-hood answers.  Many things almost seemed too good to be true.  That 
> is why I want to ask if anybody has actually seen how well it is working in a 
> real customer environment?
> 
> Maybe they have been able to learn from the legacy vendor's mistakes and 
> really have built the next generation of ITSM?
> 
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Forgot password

[LJ LongWing]

don't forge arslist account password :)


On Thu, Jul 31, 2014 at 10:49 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> App password
> Server Password
> DB Password
> Midtier Password
> User password
>
> Which password?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sunita A
> Sent: Thursday, July 31, 2014 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Forgot password
>
> **
>
> Team
>
> Can you reset my password? I am unable to reset my password..
>
> Regards
>
> Sunita K
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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>

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Re: Cherwell

[Joe D'Souza]

They seem to have a small but recognizable list of customers. Must be
something to it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, July 31, 2014 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cherwell

 

Jason,

I'm curious about this as well. I have a contact there and hopefully will be
able to get more info and references. 

Sent from my iPhone


On Jul 31, 2014, at 12:44 PM, Jason Miller  wrote:

** 

While the discussion of BMC ITSM replacements is fresh has anybody used or
know much about Cherwell?

 

http://www.cherwell.com

 

I had a demo a while back and it seemed there is a lot to like about it.
Fortunately he was a technical guy so I was able to dig in and get some
under-the-hood answers.  Many things almost seemed too good to be true.
That is why I want to ask if anybody has actually seen how well it is
working in a real customer environment?

 

Maybe they have been able to learn from the legacy vendor's mistakes and
really have built the next generation of ITSM?

 

Jason

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Cherwell

[Jason Miller]

While the discussion of BMC ITSM replacements is fresh has anybody used or
know much about Cherwell?

http://www.cherwell.com

I had a demo a while back and it seemed there is a lot to like about it.
 Fortunately he was a technical guy so I was able to dig in and get some
under-the-hood answers.  Many things almost seemed too good to be true.
 That is why I want to ask if anybody has actually seen how well it is
working in a real customer environment?

Maybe they have been able to learn from the legacy vendor's mistakes and
really have built the next generation of ITSM?

Jason

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Re: calling javascript through Remedy

[Rick Cook]

Or you could just change the field properties to display the field as a
drop-down instead of an open character field.  That would force the user to
only select from available menu entries.

Rick


On Thu, Jul 31, 2014 at 9:48 AM, Jason Miller 
wrote:

> **
> There is quite a bit that can be done with JavaScript.  Take a look at:
> Enhancing MT user experience with JavaScript; Part 1
> 
> Enhancing MT user experience with JavaScript; Part 2
> 
>
> Jason
>
>
> On Thu, Jul 31, 2014 at 1:32 AM, onkar shinde 
> wrote:
>
>> **
>> Hello All,
>>
>> I want to implement one scenario where end users wont be able to paste
>> the contents in one character field on Remedy Regular form.
>>
>> I am using ARS 7604.
>> I know there is no provision available OOTB in Character field
>> properties, however I am planning to implement this through calling java
>> script which will do this job.
>>
>> Has anyone implemented this before or something like calling javascript.
>>
>> Any idea or recommendations would be of great help.
>>
>> Thanks.
>>
>> --
>> Regards,
>> Onkar Shinde
>> Senior Software Engineer
>> Vyom Labs Pvt. Ltd.
>> BSM Solutions & Services || ITIL Consulting & Training
>>
>> Telephone: +91-20-6632-1000
>> Mobile: +91-7709008719
>> Email: onkar.shi...@vyomlabs.com
>> Web: www.vyomlabs.com
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: calling javascript through Remedy

[Jason Miller]

There is quite a bit that can be done with JavaScript.  Take a look at:
Enhancing MT user experience with JavaScript; Part 1

Enhancing MT user experience with JavaScript; Part 2


Jason


On Thu, Jul 31, 2014 at 1:32 AM, onkar shinde 
wrote:

> **
> Hello All,
>
> I want to implement one scenario where end users wont be able to paste the
> contents in one character field on Remedy Regular form.
>
> I am using ARS 7604.
> I know there is no provision available OOTB in Character field properties,
> however I am planning to implement this through calling java script which
> will do this job.
>
> Has anyone implemented this before or something like calling javascript.
>
> Any idea or recommendations would be of great help.
>
> Thanks.
>
> --
> Regards,
> Onkar Shinde
> Senior Software Engineer
> Vyom Labs Pvt. Ltd.
> BSM Solutions & Services || ITIL Consulting & Training
>
> Telephone: +91-20-6632-1000
> Mobile: +91-7709008719
> Email: onkar.shi...@vyomlabs.com
> Web: www.vyomlabs.com
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mid-Tier 8.1 upgrade and Copy to New

[Reiser, John J]

Deep breaths, Claire.

It’s just easier to roll your own copy to new since you have control over 
copying or clearing certain fields.
I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to those 
that needed it and would be careful with it.
It’s all about the control, muhahaha
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, July 31, 2014 11:48 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New

**
Thank you for your input!  I finally found last night the one of the answers I 
was looking for and you confirmed it!  Copy to New does not work in ITSM.

BMC… WTF!  One of the greatest complaints from users when switching from the 
User Tool to the Web is not having COPY TO NEW!

You tell us it is available and it really isn’t!  Bait and  switch!  I was not 
able to sleep last night so I got pen and paper out (gasp) and drew out the 
process and I will freaking build it myself!  Someone at my company is being 
courted by SNOW, you better step up your game!


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla, Ravishankar
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New

**
7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier 
onwards IE7 won’t work. Yes, one would get performance gain in newer versions 
of midtier and additional security fixes.
Copy to new should work fine with Midtier upgrade. It would work fine with 
custom forms; the whole feature copy to new is not fully consumed in 
Applications and there would be gaps with respect to the said feature in 
Applications.

Regards,
Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: 31 July 2014 05:16
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 8.1 upgrade and Copy to New

**
I have checked the compatibility charts… I just want some real world 
clarification.

If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if I 
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR 
Server Upgrade as well?

Has anyone had any real problems with MT 8.1 and ARS 7.6.04?


Thanks!!


ITSM 7.6.04 SP2
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Health System
claire.sanf...@memorialhermann.org


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Re: Mid-Tier 8.1 upgrade and Copy to New

[Jason Miller]

I agree.  The only place I typically use Copy to New (C2N) and where I miss
it the most when not available is working with configuration records.
 Unless it is some kind of advanced config with relationships C2N works
perfect.  Since many/most user facing forms these days have some kind of
relationship if needed I usually build a copy feature using workflow so you
can dump the instance specific data like GUIDs,

Jason


On Thu, Jul 31, 2014 at 9:27 AM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> **
> Copy to new is not something that can generically be built. It was a bad
> idea in the first place.
>
> ITSM - should have a “duplicate function” (at some object levels) — like
> Incident/Change etc…
>
> But - with a master record having many child records - it is a complicated
> beast. (I will claim - impossible)
> (Claire — you may be able to write one — but it will have many assumptions
> — which will become the next level of pain, (repeat))
>
> Copy to new - only made sense when people were writing simple systems -
> and copying a “single record’ actually solved the problem.
>
> I say - good riddance - to copy to New.
>
> Same thing with Clear. — Adios.
>
>
> -John
>
>
>
>
>
>
>
> On Thu, Jul 31, 2014 at 10:47 AM, Sanford, Claire <
> claire.sanf...@memorialhermann.org> wrote:
>
>> **
>>
>> Thank you for your input!  I finally found last night the one of the
>> answers I was looking for and you confirmed it!  Copy to New does not
>> work in ITSM.
>>
>> BMC… WTF!  One of the greatest complaints from users when switching from
>> the User Tool to the Web is not having COPY TO NEW!
>>
>>
>>
>> You tell us it is available and it really isn’t!  Bait and  switch!  I
>> was not able to sleep last night so I got pen and paper out (gasp) and drew
>> out the process and I will freaking build it myself!  Someone at my
>> company is being courted by SNOW, you better step up your game!
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Munukutla, Ravishankar
>> *Sent:* Thursday, July 31, 2014 8:50 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
>>
>>
>>
>> **
>>
>> 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0
>> Midtier onwards IE7 won’t work. Yes, one would get performance gain in
>> newer versions of midtier and additional security fixes.
>>
>> Copy to new should work fine with Midtier upgrade. It would work fine
>> with custom forms; the whole feature copy to new is not fully consumed in
>> Applications and there would be gaps with respect to the said feature in
>> Applications.
>>
>>
>>
>> Regards,
>>
>> Ravi
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
>> Claire
>> *Sent:* 31 July 2014 05:16
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Mid-Tier 8.1 upgrade and Copy to New
>>
>>
>>
>> **
>>
>> I have checked the compatibility charts… I just want some real world
>> clarification.
>>
>>
>>
>> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also,
>> if I want the Copy to New functionality… is it just a Mid-Tier upgrade or
>> an AR Server Upgrade as well?
>>
>>
>>
>> Has anyone had any real problems with MT 8.1 and ARS 7.6.04?
>>
>>
>>
>>
>>
>> Thanks!!
>>
>>
>>
>>
>>
>> ITSM 7.6.04 SP2
>>
>> ARS 7.6.04 SP4
>>
>> Oracle 11.2.0.3.0 - 64bit Production
>>
>> Win 2008 Server
>>
>>
>>
>> Claire Sanford
>>
>> Information Systems Division
>>
>> Memorial Hermann Health System
>>
>> claire.sanf...@memorialhermann.org
>>
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: AREmail java process

[Munukutla, Ravishankar]

Hi Paul,

This appears to be a TCP connection leak issue in Email Engine. This was 
addressed in 7604 SP4 EE onwards as hotfix.  Can you work with BMC support and 
get the latest of Email Engine hotfix; based on the version you are on;  and 
see if  try if things improve here.

Regards,
Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: 29 July 2014 22:47
To: arslist@ARSLIST.ORG
Subject: AREmail java process

**
Quick question on AREmail Java process


We are seeing a problem where the arserverd appears to be exerting the proper 
level of control
over the tcp keepalive setting for the connections between itself and the 
AREmail preprocessor,
as well as the DB connections.

The AREmail java preprocessor, on the other hand, does not appear to be 
applying any
kind of tcp keepalive to the front-side connections - IE those coming in to it 
from the web tier servers
or directly from user clients.

Because the front-end process is failing to apply a tcp keepalive to the 
incoming connections, it has
no way of knowing if the client is still there or not.

Thus the 3900 sockets open to the AREmail processes, which then replicates 
those connections back to
the arserverd for another 3900 sockets.  There are a total of more than 7800 
sockets open between those
two functions. Any ideas?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu

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Re: Mid-Tier 8.1 upgrade and Copy to New

[Rick Cook]

I think Copy-to-new could be done, as long as it didn't try to do too
much.  Look at the functionality in the Interface Create forms, and use
that as a basis point for both what you can do and what you should do.
Don't copy core fields, entry ID, relationships, etc.  Copying
Assignment/Categorization data requires that you get the groups/IDs of the
text values as well.

Rick


On Thu, Jul 31, 2014 at 9:27 AM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> **
> Copy to new is not something that can generically be built. It was a bad
> idea in the first place.
>
> ITSM - should have a “duplicate function” (at some object levels) — like
> Incident/Change etc…
>
> But - with a master record having many child records - it is a complicated
> beast. (I will claim - impossible)
> (Claire — you may be able to write one — but it will have many assumptions
> — which will become the next level of pain, (repeat))
>
> Copy to new - only made sense when people were writing simple systems -
> and copying a “single record’ actually solved the problem.
>
> I say - good riddance - to copy to New.
>
> Same thing with Clear. — Adios.
>
>
> -John
>
>
>
>
>
>
>
> On Thu, Jul 31, 2014 at 10:47 AM, Sanford, Claire <
> claire.sanf...@memorialhermann.org> wrote:
>
>> **
>>
>> Thank you for your input!  I finally found last night the one of the
>> answers I was looking for and you confirmed it!  Copy to New does not
>> work in ITSM.
>>
>> BMC… WTF!  One of the greatest complaints from users when switching from
>> the User Tool to the Web is not having COPY TO NEW!
>>
>>
>>
>> You tell us it is available and it really isn’t!  Bait and  switch!  I
>> was not able to sleep last night so I got pen and paper out (gasp) and drew
>> out the process and I will freaking build it myself!  Someone at my
>> company is being courted by SNOW, you better step up your game!
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Munukutla, Ravishankar
>> *Sent:* Thursday, July 31, 2014 8:50 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
>>
>>
>>
>> **
>>
>> 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0
>> Midtier onwards IE7 won’t work. Yes, one would get performance gain in
>> newer versions of midtier and additional security fixes.
>>
>> Copy to new should work fine with Midtier upgrade. It would work fine
>> with custom forms; the whole feature copy to new is not fully consumed in
>> Applications and there would be gaps with respect to the said feature in
>> Applications.
>>
>>
>>
>> Regards,
>>
>> Ravi
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
>> Claire
>> *Sent:* 31 July 2014 05:16
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Mid-Tier 8.1 upgrade and Copy to New
>>
>>
>>
>> **
>>
>> I have checked the compatibility charts… I just want some real world
>> clarification.
>>
>>
>>
>> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also,
>> if I want the Copy to New functionality… is it just a Mid-Tier upgrade or
>> an AR Server Upgrade as well?
>>
>>
>>
>> Has anyone had any real problems with MT 8.1 and ARS 7.6.04?
>>
>>
>>
>>
>>
>> Thanks!!
>>
>>
>>
>>
>>
>> ITSM 7.6.04 SP2
>>
>> ARS 7.6.04 SP4
>>
>> Oracle 11.2.0.3.0 - 64bit Production
>>
>> Win 2008 Server
>>
>>
>>
>> Claire Sanford
>>
>> Information Systems Division
>>
>> Memorial Hermann Health System
>>
>> claire.sanf...@memorialhermann.org
>>
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Mid-Tier 8.1 upgrade and Copy to New

[John Sundberg]

Copy to new is not something that can generically be built. It was a bad
idea in the first place.

ITSM - should have a “duplicate function” (at some object levels) — like
Incident/Change etc…

But - with a master record having many child records - it is a complicated
beast. (I will claim - impossible)
(Claire — you may be able to write one — but it will have many assumptions
— which will become the next level of pain, (repeat))

Copy to new - only made sense when people were writing simple systems - and
copying a “single record’ actually solved the problem.

I say - good riddance - to copy to New.

Same thing with Clear. — Adios.


-John







On Thu, Jul 31, 2014 at 10:47 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Thank you for your input!  I finally found last night the one of the
> answers I was looking for and you confirmed it!  Copy to New does not
> work in ITSM.
>
> BMC… WTF!  One of the greatest complaints from users when switching from
> the User Tool to the Web is not having COPY TO NEW!
>
>
>
> You tell us it is available and it really isn’t!  Bait and  switch!  I
> was not able to sleep last night so I got pen and paper out (gasp) and drew
> out the process and I will freaking build it myself!  Someone at my
> company is being courted by SNOW, you better step up your game!
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Munukutla, Ravishankar
> *Sent:* Thursday, July 31, 2014 8:50 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0
> Midtier onwards IE7 won’t work. Yes, one would get performance gain in
> newer versions of midtier and additional security fixes.
>
> Copy to new should work fine with Midtier upgrade. It would work fine with
> custom forms; the whole feature copy to new is not fully consumed in
> Applications and there would be gaps with respect to the said feature in
> Applications.
>
>
>
> Regards,
>
> Ravi
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
> Claire
> *Sent:* 31 July 2014 05:16
> *To:* arslist@ARSLIST.ORG
> *Subject:* Mid-Tier 8.1 upgrade and Copy to New
>
>
>
> **
>
> I have checked the compatibility charts… I just want some real world
> clarification.
>
>
>
> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if
> I want the Copy to New functionality… is it just a Mid-Tier upgrade or an
> AR Server Upgrade as well?
>
>
>
> Has anyone had any real problems with MT 8.1 and ARS 7.6.04?
>
>
>
>
>
> Thanks!!
>
>
>
>
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP4
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
>
>
> Claire Sanford
>
> Information Systems Division
>
> Memorial Hermann Health System
>
> claire.sanf...@memorialhermann.org
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
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Re: Mid-Tier 8.1 upgrade and Copy to New

[Sanford, Claire]

Thank you for your input!  I finally found last night the one of the answers I 
was looking for and you confirmed it!  Copy to New does not work in ITSM.

BMC… WTF!  One of the greatest complaints from users when switching from the 
User Tool to the Web is not having COPY TO NEW!

You tell us it is available and it really isn’t!  Bait and  switch!  I was not 
able to sleep last night so I got pen and paper out (gasp) and drew out the 
process and I will freaking build it myself!  Someone at my company is being 
courted by SNOW, you better step up your game!


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla, Ravishankar
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New

**
7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier 
onwards IE7 won’t work. Yes, one would get performance gain in newer versions 
of midtier and additional security fixes.
Copy to new should work fine with Midtier upgrade. It would work fine with 
custom forms; the whole feature copy to new is not fully consumed in 
Applications and there would be gaps with respect to the said feature in 
Applications.

Regards,
Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: 31 July 2014 05:16
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 8.1 upgrade and Copy to New

**
I have checked the compatibility charts… I just want some real world 
clarification.

If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if I 
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR 
Server Upgrade as well?

Has anyone had any real problems with MT 8.1 and ARS 7.6.04?


Thanks!!


ITSM 7.6.04 SP2
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Health System
claire.sanf...@memorialhermann.org


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: using SQL soundex function to find similar names

[Charlie Lotridge]

John,

This is a pretty strange problem you're having, and I can suggest the
following steps to *try* to figure out what's going on:

1) Run a SQL log and capture the actual SQL being issued to generate the
soundex value, then run it in a query window in the MS SQL Management
Studio.  Make sure it's doing what you expect.

2) Take the actual string returned by the SQL above and put it directly
into the Set Fields' "SELECT" statement.  E.g. "SELECT 'G123'".  Then make
sure that the value "G123" is being returned to the Lname_Soundex field.

But if all this fails to yield anything useful, you can probably just work
around the problem by updating the Lname_Soundex field directly using a
Direct SQL action in a filter:

UPDATE 
SET Lname_Soundex = SOUNDEX(User_Last_Name)

Of course, this is problematic during a CREATE operation, so don't bother
trying during a Submit triggered filter.  But a work-around to THIS is to
have a Submit triggered filter do a Push Fields to the same record to
trigger the filter that runs that Direct SQL (which probably just should
run with the qualification 'User Last Name' != $NULL$ AND 'Lname_Soundex' =
$NULL$).  Of course be sure the filter doing this Push Fields does not have
the tick-bang (`!) suffix - you don't want the Push Fields happening before
the record is actually created in the DB.

If the problem is isolated to just this Lname_Soundex situation then this
should be a sufficient workaround: you don't ever *really* need to
visualize the soundex data at the app level anyway (do you?).  And you've
seemed to indicate that this is true (it's isolated).  If it's not
isolated, then, obviously, you really need to figure out what's going on as
this is probably causing data corruption.

If any of this is not clear let me know.

-charlie


On Thu, Jul 31, 2014 at 8:02 AM, Reiser, John J 
wrote:

> Fred,
> Wouldn't that cause problems with all set fields actions where I'm getting
> data from other forms or is it because the function is modifying and
> returning a value?
> I'll look around to see what I can find.
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, July 31, 2014 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Re: using SQL soundex function to find similar names
>
> Remember . The thick client (Windows User Tool) is not truly Unicode
> compliant
>
> It sounds like you may have some sort of mismatch in the character sets
> (between SQL, the server, and the client)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> Sent: Thursday, July 31, 2014 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: using SQL soundex function to find similar names
>
> **
> Hello Listers,
> ARS 8.1.00
> MS SQL 2008
> MS OS 2008 R2
>
> While I'm working on my DSO issues and the report publisher I also came
> across a problem in some workflow.
>
> I've been calling the soundex() function for years in my Customer Form to
> make it easier to look for names that may be spelled incorrectly.
> You know Smith instead of Smyth and such.
>
> Since we've moved to the new system the set fields action is returning
> non-displayable characters  in the thick client and what looks to me like
> oriental characters in Mid Tier.
> Is this a Unicode setting or does ARS 8.1 not handle the returned varchar
> properly?
>
> I just run a Set Fields filter using SQL as the data source with a query
> of SELECT SOUNDEX('$User Last Name$') Then I set my field Lname_Soundex
> with $1$
>
> Can this be corrected or is there a better way to search and manage
> similar names?
>
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: using SQL soundex function to find similar names

[Reiser, John J]

Fred,
 I checked my old and new databases with 
select collation_name FROM sys.databases where name ='ARSystem';
both returned SQL_Latin1_General_CP1_CI_AS

Is there a way to check the ARServer character set?
The old server (ARS 7.6.04) still gives a readable return from soundex.

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 11:03 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: using SQL soundex function to find similar names

Fred,
Wouldn't that cause problems with all set fields actions where I'm getting data 
from other forms or is it because the function is modifying and returning a 
value?
I'll look around to see what I can find.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 31, 2014 10:12 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: using SQL soundex function to find similar names

Remember . The thick client (Windows User Tool) is not truly Unicode compliant

It sounds like you may have some sort of mismatch in the character sets 
(between SQL, the server, and the client)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: using SQL soundex function to find similar names

**
Hello Listers,
ARS 8.1.00
MS SQL 2008
MS OS 2008 R2
 
While I'm working on my DSO issues and the report publisher I also came across 
a problem in some workflow.
 
I've been calling the soundex() function for years in my Customer Form to make 
it easier to look for names that may be spelled incorrectly.
You know Smith instead of Smyth and such.
 
Since we've moved to the new system the set fields action is returning 
non-displayable characters  in the thick client and what looks to me like 
oriental characters in Mid Tier.
Is this a Unicode setting or does ARS 8.1 not handle the returned varchar  
properly?
 
I just run a Set Fields filter using SQL as the data source with a query of 
SELECT SOUNDEX('$User Last Name$') Then I set my field Lname_Soundex with $1$
 
Can this be corrected or is there a better way to search and manage similar 
names?
 
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
 
 
 

___
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Are, and have been for 20 years"

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Are, and have been for 20 years"

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Re: Server Groups - Your thoughts please.

[Jason Miller]

Since it is just for the admins I guess you could change the http/https
port daily :)


On Thu, Jul 31, 2014 at 8:27 AM, Jason Miller 
wrote:

> Do you have a way to keep them from using the Admin MT in the future?
>  When not running large queries but just because they can.  And then they
> tell their friends and everybody starts using your MT :)
>
>
> On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury 
> wrote:
>
>> **
>> Peter,
>> We also use the same server group name across environments and use host
>> files on our local machines to administer each environment when needed.
>>
>> In addition to the diagram below, I like having a dedicated mid tier to
>> the admin box outside of the user load balancer as well. It helps since a
>> lot of forms don't display properly in the WUT anymore. Also, I'm assuming
>> you're not allowing unqualified searches on the user facing boxes. I've had
>> instances where a user needed to run a query beyond the limit we set so
>> having a mid tier pointing to the admin box allows for those one off
>> requests as well.
>>
>> Sent from my iPhone
>>
>> On Jul 31, 2014, at 11:01 AM, Peter Romain <
>> p.romain.arsl...@parsolutions.co.uk> wrote:
>>
>> **
>>
>> To ask a related question to anyone that has done this already – do you
>> build all the AR Servers with the same hostname then use the hosts file on
>> each server to resolve the name back to itself?
>>
>> This way there’s no need to edit any configurations if the server is
>> cloned.
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Dean
>> van Deventer - Business Connexion
>> *Sent:* 31 July 2014 15:55
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Server Groups - Your thoughts please.
>>
>>
>>
>> **
>>
>>  
>>
>>
>>
>>
>>
>> Hi Brad
>>
>> Where is your mid tiers ? do you have load balancers to ensure your HA ?
>>
>>
>>
>> My end picture would look like this bellow
>>
>>
>>
>> You would need a load balancer to ensure your HA
>>
>> Load all boxes exactly the same you can move the functions with the
>> rankings
>>
>> Only allow server 1 and 2 to be available via the LB for user access your
>> 3rd server could still perform the actions you set out for it to
>> perform. So even if server 3 is struggling your users won’t be affected.
>>
>> Without the LB you won’t really have HA, with the picture below you could
>> actually reboot server as you wish and your users won’t have any impact.
>>
>> My 5c o
>>
>>
>>
>> 
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *
>> BradRemedy
>> *Sent:* 31 July 2014 11:38 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Server Groups - Your thoughts please.
>>
>>
>>
>> **
>>
>> Firstly, thanks for any help you guys can offer.
>>
>>
>>
>> We are busy upgrading to ITSM 8.1 and want to setup server groups to
>> ensure we have HA in our environment. Currently on our live environment now
>> we have a single live server which makes us a little nervous. Our DB is a
>> clustered DB with a separate instance handling just reporting. This keeps
>> unnecessary traffic off our live DB which is only for Remedy.
>>
>> We are looking at having the following architecture setup:
>>
>>
>>
>> [image: Setup.JPG]
>> 
>>
>> So Remedy Live App Server 1 and Server 2 are both Physical Servers. The
>> Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to
>> keep escalations and mail processing off our mail servers and wanted them
>> to rather focus on providing a ITSM and SRM Service to our users.
>>
>> What I want to know, is the above possible ? Do I need to install the
>> ITSM and SRM applications on the *Remedy mail and escalation server* for
>> it to work or can I just do a Remedy 8.1 Core installation? Do I also need
>> to include it in the server group but with its only job as processing mail
>> and escalations or can I keep it out the server group?.
>>
>>
>>
>> Also, If I setup the setup group with just the App server 1 in it for
>> now, can I turn off the "Administration Server" option and use it as normal
>> and only activate the Administration option when we add in the second
>> server to the server group at a later stage ?
>>
>>
>>
>> Are there any problems with the above plan or something I am missing?
>>
>>
>> Any advice is appreciated.
>>
>>
>>
>> Thanks
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>

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Forgot password

[Sunita A]

Team

Can you reset my password? I am unable to reset my password..

Regards

Sunita K

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Re: Server Groups - Your thoughts please.

[Jason Miller]

Do you have a way to keep them from using the Admin MT in the future?  When
not running large queries but just because they can.  And then they tell
their friends and everybody starts using your MT :)


On Thu, Jul 31, 2014 at 8:13 AM, Tauf Chowdhury  wrote:

> **
> Peter,
> We also use the same server group name across environments and use host
> files on our local machines to administer each environment when needed.
>
> In addition to the diagram below, I like having a dedicated mid tier to
> the admin box outside of the user load balancer as well. It helps since a
> lot of forms don't display properly in the WUT anymore. Also, I'm assuming
> you're not allowing unqualified searches on the user facing boxes. I've had
> instances where a user needed to run a query beyond the limit we set so
> having a mid tier pointing to the admin box allows for those one off
> requests as well.
>
> Sent from my iPhone
>
> On Jul 31, 2014, at 11:01 AM, Peter Romain <
> p.romain.arsl...@parsolutions.co.uk> wrote:
>
> **
>
> To ask a related question to anyone that has done this already – do you
> build all the AR Servers with the same hostname then use the hosts file on
> each server to resolve the name back to itself?
>
> This way there’s no need to edit any configurations if the server is
> cloned.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Dean van
> Deventer - Business Connexion
> *Sent:* 31 July 2014 15:55
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Server Groups - Your thoughts please.
>
>
>
> **
>
>  
>
>
>
>
>
> Hi Brad
>
> Where is your mid tiers ? do you have load balancers to ensure your HA ?
>
>
>
> My end picture would look like this bellow
>
>
>
> You would need a load balancer to ensure your HA
>
> Load all boxes exactly the same you can move the functions with the
> rankings
>
> Only allow server 1 and 2 to be available via the LB for user access your 3
> rd server could still perform the actions you set out for it to perform.
> So even if server 3 is struggling your users won’t be affected.
>
> Without the LB you won’t really have HA, with the picture below you could
> actually reboot server as you wish and your users won’t have any impact.
>
> My 5c o
>
>
>
> 
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *
> BradRemedy
> *Sent:* 31 July 2014 11:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Server Groups - Your thoughts please.
>
>
>
> **
>
> Firstly, thanks for any help you guys can offer.
>
>
>
> We are busy upgrading to ITSM 8.1 and want to setup server groups to
> ensure we have HA in our environment. Currently on our live environment now
> we have a single live server which makes us a little nervous. Our DB is a
> clustered DB with a separate instance handling just reporting. This keeps
> unnecessary traffic off our live DB which is only for Remedy.
>
> We are looking at having the following architecture setup:
>
>
>
> [image: Setup.JPG]
> 
>
> So Remedy Live App Server 1 and Server 2 are both Physical Servers. The
> Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to
> keep escalations and mail processing off our mail servers and wanted them
> to rather focus on providing a ITSM and SRM Service to our users.
>
> What I want to know, is the above possible ? Do I need to install the ITSM
> and SRM applications on the *Remedy mail and escalation server* for it to
> work or can I just do a Remedy 8.1 Core installation? Do I also need to
> include it in the server group but with its only job as processing mail and
> escalations or can I keep it out the server group?.
>
>
>
> Also, If I setup the setup group with just the App server 1 in it for now,
> can I turn off the "Administration Server" option and use it as normal and
> only activate the Administration option when we add in the second server to
> the server group at a later stage ?
>
>
>
> Are there any problems with the above plan or something I am missing?
>
>
> Any advice is appreciated.
>
>
>
> Thanks
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Server Groups - Your thoughts please.

[Tauf Chowdhury]

Peter, 
We also use the same server group name across environments and use host files 
on our local machines to administer each environment when needed. 

In addition to the diagram below, I like having a dedicated mid tier to the 
admin box outside of the user load balancer as well. It helps since a lot of 
forms don't display properly in the WUT anymore. Also, I'm assuming you're not 
allowing unqualified searches on the user facing boxes. I've had instances 
where a user needed to run a query beyond the limit we set so having a mid tier 
pointing to the admin box allows for those one off requests as well. 

Sent from my iPhone

> On Jul 31, 2014, at 11:01 AM, Peter Romain 
>  wrote:
> 
> **
> To ask a related question to anyone that has done this already – do you build 
> all the AR Servers with the same hostname then use the hosts file on each 
> server to resolve the name back to itself?
> This way there’s no need to edit any configurations if the server is cloned.
>  
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business 
> Connexion
> Sent: 31 July 2014 15:55
> To: arslist@ARSLIST.ORG
> Subject: Re: Server Groups - Your thoughts please.
>  
> **
> 
>  
>  
> 
> Hi Brad
> Where is your mid tiers ? do you have load balancers to ensure your HA ?
>  
> My end picture would look like this bellow
>  
> You would need a load balancer to ensure your HA
> Load all boxes exactly the same you can move the functions with the rankings
> Only allow server 1 and 2 to be available via the LB for user access your 3rd 
> server could still perform the actions you set out for it to perform. So even 
> if server 3 is struggling your users won’t be affected.
> Without the LB you won’t really have HA, with the picture below you could 
> actually reboot server as you wish and your users won’t have any impact.
> My 5c o
>  
> 
>  
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
> Sent: 31 July 2014 11:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Server Groups - Your thoughts please.
>  
> **
> Firstly, thanks for any help you guys can offer.
>  
> We are busy upgrading to ITSM 8.1 and want to setup server groups to ensure 
> we have HA in our environment. Currently on our live environment now we have 
> a single live server which makes us a little nervous. Our DB is a clustered 
> DB with a separate instance handling just reporting. This keeps unnecessary 
> traffic off our live DB which is only for Remedy.
> We are looking at having the following architecture setup:
>  
> 
> So Remedy Live App Server 1 and Server 2 are both Physical Servers. The 
> Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to 
> keep escalations and mail processing off our mail servers and wanted them to 
> rather focus on providing a ITSM and SRM Service to our users.
> What I want to know, is the above possible ? Do I need to install the ITSM 
> and SRM applications on the Remedy mail and escalation server for it to work 
> or can I just do a Remedy 8.1 Core installation? Do I also need to include it 
> in the server group but with its only job as processing mail and escalations 
> or can I keep it out the server group?.
>  
> Also, If I setup the setup group with just the App server 1 in it for now, 
> can I turn off the "Administration Server" option and use it as normal and 
> only activate the Administration option when we add in the second server to 
> the server group at a later stage ?
>  
> Are there any problems with the above plan or something I am missing?
> 
> Any advice is appreciated.
>  
> Thanks
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: using SQL soundex function to find similar names

[Reiser, John J]

Fred, 
Wouldn't that cause problems with all set fields actions where I'm getting data 
from other forms or is it because the function is modifying and returning a 
value?
I'll look around to see what I can find.

Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 31, 2014 10:12 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: using SQL soundex function to find similar names

Remember . The thick client (Windows User Tool) is not truly Unicode compliant

It sounds like you may have some sort of mismatch in the character sets 
(between SQL, the server, and the client)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: using SQL soundex function to find similar names

**
Hello Listers,
ARS 8.1.00
MS SQL 2008
MS OS 2008 R2
 
While I'm working on my DSO issues and the report publisher I also came across 
a problem in some workflow.
 
I've been calling the soundex() function for years in my Customer Form to make 
it easier to look for names that may be spelled incorrectly.
You know Smith instead of Smyth and such.
 
Since we've moved to the new system the set fields action is returning 
non-displayable characters  in the thick client and what looks to me like 
oriental characters in Mid Tier.
Is this a Unicode setting or does ARS 8.1 not handle the returned varchar  
properly?
 
I just run a Set Fields filter using SQL as the data source with a query of 
SELECT SOUNDEX('$User Last Name$') Then I set my field Lname_Soundex with $1$
 
Can this be corrected or is there a better way to search and manage similar 
names?
 
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
 
 
 

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Re: using SQL soundex function to find similar names

[Grooms, Frederick W]

Remember . The thick client (Windows User Tool) is not truly Unicode compliant

It sounds like you may have some sort of mismatch in the character sets 
(between SQL, the server, and the client)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: using SQL soundex function to find similar names

** 
Hello Listers,
ARS 8.1.00
MS SQL 2008
MS OS 2008 R2
 
While I'm working on my DSO issues and the report publisher I also came across 
a problem in some workflow.
 
I've been calling the soundex() function for years in my Customer Form to make 
it easier to look for names that may be spelled incorrectly.
You know Smith instead of Smyth and such.
 
Since we've moved to the new system the set fields action is returning 
non-displayable characters  in the thick client and what looks to me like 
oriental characters in Mid Tier.
Is this a Unicode setting or does ARS 8.1 not handle the returned varchar  
properly?
 
I just run a Set Fields filter using SQL as the data source with a query of 
SELECT SOUNDEX('$User Last Name$')
Then I set my field Lname_Soundex with $1$
 
Can this be corrected or is there a better way to search and manage similar 
names?
 
Thank you,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
 
 
 

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Re: RUG UserWorld WWRUG Engage where were they when?

[Ian Trimnell]

I also remember attending a Remedy User Conference in 2001 in Edinburgh, 
Scotland (just in case there's another one out there!).  I believe this was the 
first (mainstream) Remedy User event in the EMEA region.  I stress the 
mainstream as we have had a number of UKRUG meetings over the years.

Ian



Ian Trimnell,
Systems Programmer, Distributed Systems
Information Technology
Perry Building E Block, Ground Floor
Phone: 01908 6 53741   web: http://www.open.ac.uk/

On 31/07/2014 14:52, Matt Laurenceau wrote:
**
2003:
- SF for RUG
- Sorento, Italy for RUC (god, we had a lot of fun there, do you guys remember 
lemoncello?)

Source: 
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003

Cheers, Matt
http://bit.ly/MattProfiles


On Wed, Jul 30, 2014 at 9:57 PM, Daniel 
mailto:daniel.bl...@danielbloom.ca>> wrote:
**
Apparently a bunch of us old timers haven’t recorded where the conferences were 
held.
I tried looking up old presentations but the templates didn’t say where.

Obviously I know where the past 5 (2009-2013) and this year are\were.
I have found some of the information for the following ones ….

Can anyone fill in the following?
1993

Santa Clara

Westin Hotel


1994




1995

Burlingame



1996




1997




1998




1999

DisneyLand



2000




2001

DisneyWorld

Swan Hotel


2002

San Diego


Synergy (sorry, it was a conference with some Remedy stuff)

2003




2004




2005

Washington DC



2006

San Francisco



2007

Vancouver



2008

NONE\Lisbon for Europe




_ARSlist: "Where the Answers Are" and have been for 20 years_



--

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L
Skype: matt.laurenceau
_ARSlist: "Where the Answers Are" and have been for 20 years_

-- The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302). 
The Open University is authorised and regulated by the Financial Conduct Authority.

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Re: RUG UserWorld WWRUG Engage where were they when?

[Matt Laurenceau]

2003:
 - SF for RUG
 - Sorento, Italy for RUC (god, we had a lot of fun there, do you guys
remember lemoncello?)

Source:
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003

Cheers, Matt
http://bit.ly/MattProfiles


On Wed, Jul 30, 2014 at 9:57 PM, Daniel  wrote:

> **
>
> Apparently a bunch of us old timers haven’t recorded where the conferences
> were held.
>
> I tried looking up old presentations but the templates didn’t say where.
>
>
>
> Obviously I know where the past 5 (2009-2013) and this year are\were.
>
> I have found some of the information for the following ones ….
>
>
>
> Can anyone fill in the following?
>
> 1993
>
> Santa Clara
>
> Westin Hotel
>
> 1994
>
> 1995
>
> Burlingame
>
> 1996
>
> 1997
>
> 1998
>
> 1999
>
> DisneyLand
>
> 2000
>
> 2001
>
> DisneyWorld
>
> Swan Hotel
>
> 2002
>
> San Diego
>
> Synergy (sorry, it was a conference with some Remedy stuff)
>
> 2003
>
> 2004
>
> 2005
>
> Washington DC
>
> 2006
>
> San Francisco
>
> 2007
>
> Vancouver
>
> 2008
>
> NONE\Lisbon for Europe
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L 
Skype: matt.laurenceau

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using SQL soundex function to find similar names

[Reiser, John J]

Hello Listers,
ARS 8.1.00
MS SQL 2008
MS OS 2008 R2

While I'm working on my DSO issues and the report publisher I also came across 
a problem in some workflow.

I've been calling the soundex() function for years in my Customer Form to make 
it easier to look for names that may be spelled incorrectly.
You know Smith instead of Smyth and such.

Since we've moved to the new system the set fields action is returning 
non-displayable characters  in the thick client and what looks to me like 
oriental characters in Mid Tier.
Is this a Unicode setting or does ARS 8.1 not handle the returned varchar  
properly?

I just run a Set Fields filter using SQL as the data source with a query of 
SELECT SOUNDEX('$User Last Name$')
Then I set my field Lname_Soundex with $1$

Can this be corrected or is there a better way to search and manage similar 
names?

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me




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Re: Mid-Tier 8.1 upgrade and Copy to New

[Munukutla, Ravishankar]

7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier 
onwards IE7 won’t work. Yes, one would get performance gain in newer versions 
of midtier and additional security fixes.
Copy to new should work fine with Midtier upgrade. It would work fine with 
custom forms; the whole feature copy to new is not fully consumed in 
Applications and there would be gaps with respect to the said feature in 
Applications.

Regards,
Ravi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: 31 July 2014 05:16
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 8.1 upgrade and Copy to New

**
I have checked the compatibility charts… I just want some real world 
clarification.

If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also, if I 
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR 
Server Upgrade as well?

Has anyone had any real problems with MT 8.1 and ARS 7.6.04?


Thanks!!


ITSM 7.6.04 SP2
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Health System
claire.sanf...@memorialhermann.org


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Re: ITSM Stack Installer

[Peter Romain]

No, it won’t install Atrium Web Services.

Web services to create incidents, etc, are installed as part of the ITSM 
installation so you will get these.

 

BMC recommends Atrium Core Web Services and the Web Services Registry are 
installed on a separate server.

However, since you are using the stack installer I assume you are building a 
temporary system for evaluation so it should be OK.

 

The screenshot below should help:

 



 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters
Sent: 31 July 2014 13:53
To: arslist@ARSLIST.ORG
Subject: ITSM Stack Installer

 

** 

Hi folks,

I am a bit of a noob with this ITSM platform. However I am currently installing 
the Stack Installer on a new VM with everything selected. (DB is remote)

Does the Stack Installer install the Atrium web services needed to get ITSM 
working or is that another install I have to do?

If so can I install it on the same VM?

Thanks



JP

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Server Groups - Your thoughts please.

[Danny Kellett]

Hi Brad,

Just to add some capacity management thoughts:

For argument sake, lets say each user facing ARS can comfortably process 
400 concurrent users (BMC say more but lets not start that one again). 
Then this means you have a total capacity of 800 concurrent users 
(before the graph starts to drop off). Which is great but be aware that 
if you have a projected concurrent user base of more than 400 e.g. 600, 
then if one ARS fails, your single instance is in trouble. People often 
make the mistake of just having two ARS facing servers for redundancy 
and not taking into account capacity management.


Escalation/mail server - From my experience, people forget that 
escalations tend to make the largest and most *table scan* searches (not 
saying the filters/queries are not using indexes, but the fact they ask 
for more than 70% of the data). So thats big hits on memory and CPU. 
Especially when they process things like SLM measurements every minute 
etc. So therefore these servers will definable get busier over time 
(more time == more data) but more importantly, those functions are 
business critical and your design has them as a single point of failure. 
Therefore in my opinion, in answer to your questions, yes include it in 
the server group so it can fail them to the user facing servers. Yes it 
will have a negative impact in the event of a failure but you can't do 
without those functions.


With regards to turning off the admin server. This is not an option if 
you join the single server to the server group. If you checked *that 
checkbox* while in the server group, it will complain and say something 
about it being handled by the server ranking/group. However you can have 
a server group with just one server. The rankings form will just have 
that one entry with all the functions assigned to it.


Just my 2 pence worth :)
Kind regards
Danny

-- Original Message --
From: "BradRemedy" 
To: arslist@ARSLIST.ORG
Sent: 31/07/2014 10:38:02
Subject: Server Groups - Your thoughts please.


**
Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups to 
ensure we have HA in our environment. Currently on our live environment 
now we have a single live server which makes us a little nervous. Our 
DB is a clustered DB with a separate instance handling just reporting. 
This keeps unnecessary traffic off our live DB which is only for 
Remedy.


We are looking at having the following architecture setup:




So Remedy Live App Server 1 and Server 2 are both Physical Servers. The 
Remedy Mail and Escalation Server is  Virtual Machine server. We wanted 
to keep escalations and mail processing off our mail servers and wanted 
them to rather focus on providing a ITSM and SRM Service to our users.


What I want to know, is the above possible ? Do I need to install the 
ITSM and SRM applications on the Remedy mail and escalation server for 
it to work or can I just do a Remedy 8.1 Core installation? Do I also 
need to include it in the server group but with its only job as 
processing mail and escalations or can I keep it out the server group?.




Also, If I setup the setup group with just the App server 1 in it for 
now, can I turn off the "Administration Server" option and use it as 
normal and only activate the Administration option when we add in the 
second server to the server group at a later stage ?




Are there any problems with the above plan or something I am missing?


Any advice is appreciated.



Thanks

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: OT: Long-term outlook for the ARS platform (was ENGAGE)

[Timothy Powell]

Hear, hear.
They're slowly killing the goose that lays the golden egg. All of the canned 
apps BMC now has are here as a result of that robust and flexible dev platform 
and "GASP"customizations. Over the years, it's been a fairly classic 
example of the continuous improvement cycle.

They started with an idea and made an engine and did cool stuff with it.
Identify improvement -  "Can we make some things better"? Yes, we can...
A plan was put forth, product was developed/customized and that plan was then 
executed  (Helpdesk 4.0 anybody?)
Evaluate and review.
Identify improvement...it starts all over. 

The key being that the only way those continuous product improvements occurred 
is because folks had access to the server layer and built some really neat 
things with it. I'm willing to bet (heck, I KNOW) that a some of the 
functionalities in the canned apps are a result of some customization that a 
developer did for their company/customer which made its way back to BMC/Remedy 
and somebody there said, "Hey, that's pretty cool. I can use that."
If they keep choking off access to the server and discouraging customizations, 
the cycle will eventually collapse and then the product will just be another 
"install and use" product that is subject to being attacked and replaced based 
merely on the cost it takes to install and administrate.

M2CW,
Tim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Wednesday, July 30, 2014 6:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Long-term outlook for the ARS platform (was ENGAGE)

IMHO, BMC runs the risk of killing the last major advantage of Remedy as they 
try more and more to make the "server" part of the "app" and not layered.  I 
have held off accepting demonstrations/testing of the newer Galileo product, 
but from what I see, BMC keeps making small steps to do away with the 
development tool kit and more ITSM a sealed product.

You can't just buy AR Server any more, for example.  If I want to run a 
custom-only shop, I still have to buy ITSM just to get AR Server.  Same thing 
with Remedy OnDemand.  What if I just want a cloud instance of ARS to build 
custom tools on?

I think they want to get away from AR Server as a directly-manipulatable entity 
and make customers "accept" their product and then pay them or partners to make 
nominal customizations, preferring to use their spagetti-code config and 
bolt-ons they run with over a clean re-write.

My current jobsite has a ROD subscription running out at the end of this year.  
Unless the flexibility posture changes drastically, they just haven't evolved 
the "canned" product sufficiently to make it attractive to us.  We'll either 
run our customized-front-end or we'll drop BMC altogether in December.  Their 
canned stuff is, in our view, horribly inflexible and each version gets less 
and less open to FUNCTIONAL customization.  Their support answer to everything 
is "we don't know anything except out-of-the-box ITSM" (Tier 0/1 responses) vs 
the old days of "I don't know, but I'll pass your ticket up to an engineer and 
get you a session scheduled to review it."

I have one of your 24 Hours Fitness folks here now and they speak 
affectionately about the tool, but they also feel it is somewhat inflexible for 
evironments like ours here at Sony.

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ITSM Stack Installer

[John Peters]

Hi folks,

I am a bit of a noob with this ITSM platform. However I am currently
installing the Stack Installer on a new VM with everything selected. (DB is
remote)

Does the Stack Installer install the Atrium web services needed to get ITSM
working or is that another install I have to do?

If so can I install it on the same VM?

Thanks


JP

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Re: Server Groups - Your thoughts please.

[Hullule, Kiran]

Hello Brad,

If you are 100% sure that email engine and escalation are the only operation be 
handled by that particular server box then you do not need ITSM/SRM installed 
on it, but you will have to make sure your load-balancer ( in server group 
environment) shouldn’t send end user requests to this server.
I would say:

2 user facing servers
1 admin/escalation/email engine server  (non-user facing)
1 reporting server (non-user facing)

Should work good for your business need.

HTH.

Best Regards,
Kiran


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: 31 July 2014 15:08
To: arslist@ARSLIST.ORG
Subject: Server Groups - Your thoughts please.

**

Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups to ensure we 
have HA in our environment. Currently on our live environment now we have a 
single live server which makes us a little nervous. Our DB is a clustered DB 
with a separate instance handling just reporting. This keeps unnecessary 
traffic off our live DB which is only for Remedy.

We are looking at having the following architecture setup:



[Setup.JPG]

So Remedy Live App Server 1 and Server 2 are both Physical Servers. The Remedy 
Mail and Escalation Server is  Virtual Machine server. We wanted to keep 
escalations and mail processing off our mail servers and wanted them to rather 
focus on providing a ITSM and SRM Service to our users.

What I want to know, is the above possible ? Do I need to install the ITSM and 
SRM applications on the Remedy mail and escalation server for it to work or can 
I just do a Remedy 8.1 Core installation? Do I also need to include it in the 
server group but with its only job as processing mail and escalations or can I 
keep it out the server group?.



Also, If I setup the setup group with just the App server 1 in it for now, can 
I turn off the "Administration Server" option and use it as normal and only 
activate the Administration option when we add in the second server to the 
server group at a later stage ?



Are there any problems with the above plan or something I am missing?

Any advice is appreciated.



Thanks
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Server Groups - Your thoughts please.

[Hennigan, Sandra]

Brad,

Your design looks pretty standard. I usually setup server groups:
2 for users
1 for reporting
1 for admin

Your server ranking is very important - keeps the functions specific to a 
server and provides redundancy.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Thursday, July 31, 2014 5:38 AM
To: arslist@ARSLIST.ORG
Subject: Server Groups - Your thoughts please.

**

Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups to ensure we 
have HA in our environment. Currently on our live environment now we have a 
single live server which makes us a little nervous. Our DB is a clustered DB 
with a separate instance handling just reporting. This keeps unnecessary 
traffic off our live DB which is only for Remedy.

We are looking at having the following architecture setup:



[Image removed by sender. 
Setup.JPG]

So Remedy Live App Server 1 and Server 2 are both Physical Servers. The Remedy 
Mail and Escalation Server is  Virtual Machine server. We wanted to keep 
escalations and mail processing off our mail servers and wanted them to rather 
focus on providing a ITSM and SRM Service to our users.

What I want to know, is the above possible ? Do I need to install the ITSM and 
SRM applications on the Remedy mail and escalation server for it to work or can 
I just do a Remedy 8.1 Core installation? Do I also need to include it in the 
server group but with its only job as processing mail and escalations or can I 
keep it out the server group?.



Also, If I setup the setup group with just the App server 1 in it for now, can 
I turn off the "Administration Server" option and use it as normal and only 
activate the Administration option when we add in the second server to the 
server group at a later stage ?



Are there any problems with the above plan or something I am missing?

Any advice is appreciated.



Thanks
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mid-Tier 8.1 upgrade and Copy to New

[BradRemedy]

Hi Claire

We ran MT 8.1 against a Remedy 7.5 environment which worked ok for our
custom forms. We ran into a problem with the SRM Application where the
questions for SRD's were not getting displayed correctly for our users so
we had to switch back to our old mid tier servers.

On the plus side we noticed a performance improvement for the web so if you
are not using SRM it may work well for you guys.

I suggest you setup a small VM with the new mid tier 8.1.01 and test it
against your current version of remedy to make sure there are no surprises
for you guys.

We decided to upgrade everything to the latest version to stop this.

Good Luck


On Thu, Jul 31, 2014 at 1:45 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> I have checked the compatibility charts… I just want some real world
> clarification.
>
>
>
> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server?  Also,
> if I want the Copy to New functionality… is it just a Mid-Tier upgrade or
> an AR Server Upgrade as well?
>
>
>
> Has anyone had any real problems with MT 8.1 and ARS 7.6.04?
>
>
>
>
>
> Thanks!!
>
>
>
>
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP4
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
>
>
> Claire Sanford
>
> Information Systems Division
>
> Memorial Hermann Health System
>
> claire.sanf...@memorialhermann.org
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Server Groups - Your thoughts please.

[BradRemedy]

Firstly, thanks for any help you guys can offer.



We are busy upgrading to ITSM 8.1 and want to setup server groups to ensure
we have HA in our environment. Currently on our live environment now we
have a single live server which makes us a little nervous. Our DB is a
clustered DB with a separate instance handling just reporting. This keeps
unnecessary traffic off our live DB which is only for Remedy.

We are looking at having the following architecture setup:



[image: Setup.JPG]


So Remedy Live App Server 1 and Server 2 are both Physical Servers. The
Remedy Mail and Escalation Server is  Virtual Machine server. We wanted to
keep escalations and mail processing off our mail servers and wanted them
to rather focus on providing a ITSM and SRM Service to our users.

What I want to know, is the above possible ? Do I need to install the ITSM
and SRM applications on the *Remedy mail and escalation server* for it to
work or can I just do a Remedy 8.1 Core installation? Do I also need to
include it in the server group but with its only job as processing mail and
escalations or can I keep it out the server group?.



Also, If I setup the setup group with just the App server 1 in it for now,
can I turn off the "Administration Server" option and use it as normal and
only activate the Administration option when we add in the second server to
the server group at a later stage ?



Are there any problems with the above plan or something I am missing?


Any advice is appreciated.



Thanks

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calling javascript through Remedy

[onkar shinde]

Hello All,

I want to implement one scenario where end users wont be able to paste the
contents in one character field on Remedy Regular form.

I am using ARS 7604.
I know there is no provision available OOTB in Character field properties,
however I am planning to implement this through calling java script which
will do this job.

Has anyone implemented this before or something like calling javascript.

Any idea or recommendations would be of great help.

Thanks.

-- 
Regards,
Onkar Shinde
Senior Software Engineer
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training

Telephone: +91-20-6632-1000
Mobile: +91-7709008719
Email: onkar.shi...@vyomlabs.com
Web: www.vyomlabs.com

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