Re: Escalation qualification : DSO
Thanks Ken and Doug for your valuable inputs. I will work on that. Currently I am planning to use rrrchive for this archival as its big urgent. I am in the process of testing it on my dev environment: I am manually able to run rrrchive tool on command prompt and getting records archived. My config file is as follows source_server = sourceserver source_user = username source_password = password source_form = Form1 target_server = sourceserver target_user = username target_password = password target_form = Form1_Archive qual= ( 'Ticket Closed Date' = 2/28/2009 11:59:59 PM) AND ( 'Status' = Closed) AND ( 'Ticket Closed Date' = 1/1/2009 12:00:00 AM) transfertype= MOVE logfile = rrchivetest loglevel= INFO progressbar = YES logclearonrun = YES maxrecords = 500 multientrychunksize = 100 Running the command below on comand propmt gives me output in rrchivetest file in the same folder. C:\installer\rrrchive_win_dll\rrrchive testrrrchive.cfg Now if anyone could help me in scheduling this command on an windows server2012 VM every 3 hours that would be helpful. Detailed steps would really be helpful. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118890.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue With Plugin Error - 8763
Hi Experts, Today,I have faced below issue. I can see the arjavaplugin.lof facing the another issue. Please refer the 2nd error message. 390620 : Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded : RPC: Timed out (ARERR 9940) 2014-09-10 12:41:45,159 WARN [Preview] com.bmc.arsys.pluginsvr.plugins.AREAChainingHandler (?:?) - AREAVerifyLogin() FAIL for plugin ARSYS.AREA.ATRIUMSSO ERROR (8753): Error in plugin at com.bmc.arsys.plugins.sso.AtriumSSOPlugin.areaVerifyLogin(AtriumSSOPlugin.java:182) at com.bmc.arsys.pluginsvr.plugins.AREAChainingHandler.handleAREAVerifyLogin(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.d.AREAVerifyLogin(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArExternalServerRequest_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArExternalServerRequest_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:724). Can you please help me to fix this issue? Regards, Suresh Loganathan -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Issue-With-Plugin-Error-8763-tp7598500.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
High Availability ITSM (7.6.4 or greater)
All, After needing 3 long duration outages to install the pieces needed for a BMC add on product (which will remain nameless), I wanted to see if there was some method for a High Availability ITSM (7.6.4 or greater) system. Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and one database. So I am looking at future architectural ideas (when we move to 8.x) to put us in a position, whereby we can give our customers the high availability we need and yet install some of these products, that require restarts and other items that add to unavailability. So looking for ideas. Thanks, hbr [http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg] Howard Richter, Remedy Administrator Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High Availability ITSM (7.6.4 or greater)
Hi Howard (long time no see!) - We've never been able to make this work. With 4000+ users, and typically 1,000 of them on at any time this has always been an issue. Typically the first install we have to have all of the servers down and we do the install on the admin server of our server group. Then we take that one down and repeat the process - you're probably familiar with it. For a while the thinking was we could re-direct the load balancer to only the servers that were up, but we just ran into too many issues, like * Load balancer re-programming on the fly in production is tricky business * Some patches blew up if ANY of the AR servers were running when they were installed, even on secondary servers * Users really didn't like the idea of are we up or not? At the end of the day we end up doing this stuff on the weekend during the low volume times, and breaking it up into manageable sized chunks when we can. I will say this too - we did come up with a few non-BMC sanctioned idea of how to do this. For example, using unix shell scripts it is now possible for me to take a server, install all the upgrades, etc. Then copy all the files to another server, run a shell script, and be 99% of the way to being done. The shell script renames every instance of server name A to server name B. Then there's some manual cleanup to be done. But it does cut down the install time SUBSTANTIALLY. Unfortunately we are not allowed to use this method in most instances, even though it is (IMHO) more reliable AND gives you consistency between installs across servers. We've all had that day where we're installing the third server or whatever and the DBA's decide that's a GREAT time for them to pull the plug. That scripting option won't work if you're on windows obviously... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, September 10, 2014 8:06 AM To: arslist@ARSLIST.ORG Subject: High Availability ITSM (7.6.4 or greater) ** All, After needing 3 long duration outages to install the pieces needed for a BMC add on product (which will remain nameless), I wanted to see if there was some method for a High Availability ITSM (7.6.4 or greater) system. Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and one database. So I am looking at future architectural ideas (when we move to 8.x) to put us in a position, whereby we can give our customers the high availability we need and yet install some of these products, that require restarts and other items that add to unavailability. So looking for ideas. Thanks, hbr [http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg] Howard Richter, Remedy Administrator Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4015/8175 - Release Date: 09/08/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High Availability ITSM (7.6.4 or greater)
We're moving to a new set of applications on 8.1 and I'm expecting that we're likely to have fairly lengthy outages. It was bad enough migrating our existing platforms from 7.0.1 to 7.6.4 (that unified installer for ARS really is a major step backwards if you're on Solaris), and that was just the core AR Services running our own applications on 2 servers. Take that to 5+ production servers and we're going to be having fun come upgrade time on the 8.1 services! On 10 September 2014 14:44, William Rentfrow wrentf...@stratacominc.com wrote: ** Hi Howard (long time no see!) - We've never been able to make this work. With 4000+ users, and typically 1,000 of them on at any time this has always been an issue. Typically the first install we have to have all of the servers down and we do the install on the admin server of our server group. Then we take that one down and repeat the process - you're probably familiar with it. For a while the thinking was we could re-direct the load balancer to only the servers that were up, but we just ran into too many issues, like · Load balancer re-programming on the fly in production is tricky business · Some patches blew up if ANY of the AR servers were running when they were installed, even on secondary servers · Users really didn't like the idea of are we up or not? At the end of the day we end up doing this stuff on the weekend during the low volume times, and breaking it up into manageable sized chunks when we can. I will say this too - we did come up with a few non-BMC sanctioned idea of how to do this. For example, using unix shell scripts it is now possible for me to take a server, install all the upgrades, etc. Then copy all the files to another server, run a shell script, and be 99% of the way to being done. The shell script renames every instance of server name A to server name B. Then there's some manual cleanup to be done. But it does cut down the install time SUBSTANTIALLY. Unfortunately we are not allowed to use this method in most instances, even though it is (IMHO) more reliable AND gives you consistency between installs across servers. We've all had that day where we're installing the third server or whatever and the DBA's decide that's a GREAT time for them to pull the plug. That scripting option won't work if you're on windows obviously... *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta) *Sent:* Wednesday, September 10, 2014 8:06 AM *To:* arslist@ARSLIST.ORG *Subject:* High Availability ITSM (7.6.4 or greater) ** All, After needing 3 long duration outages to install the pieces needed for a BMC add on product (which will remain nameless), I wanted to see if there was some method for a High Availability ITSM (7.6.4 or greater) system. Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and one database. So I am looking at future architectural ideas (when we move to 8.x) to put us in a position, whereby we can give our customers the high availability we need and yet install some of these products, that require restarts and other items that add to unavailability. So looking for ideas. Thanks, hbr [image: http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg] Howard Richter, Remedy Administrator Email = howard.rich...@coxinc.com -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4765 / Virus Database: 4015/8175 - Release Date: 09/08/14 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email Notifications failure?
All, We have a range of 4x7.6.04 solaris/oracle development environments, and until last week notifications were working fine on all of them. It was noticed on Monday that notification filters that were creating an email didn't result in an entry being added to the AR System Email Messages form. To confirm this, I create a simple form, add a filter that fires on submit that performs a simple email notification (ie. send an email to myself). Email engine isn't switched on with any of our development environments, so an entry should just be created in the AR System Email Messages form. In the case of 3/4 environments, this works fine. On the other 1, nothing happens. Nothing in the server side filter logging. Nothing appears in the AR System Email Messages form. This happens to be one of two servers in a server group, but otherwise the server is identical to the others. I've reimported the email form definitions, no difference. Also tried switching it off and on again, also no difference. Other than undergoing a full reinstall of 7.6.04, I can't readily explain this behaviour. Any suggestions? Regards Dave Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Notifications failure?
I have seen this when there is no default outgoing mailbox config On Sep 10, 2014 8:41 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, We have a range of 4x7.6.04 solaris/oracle development environments, and until last week notifications were working fine on all of them. It was noticed on Monday that notification filters that were creating an email didn't result in an entry being added to the AR System Email Messages form. To confirm this, I create a simple form, add a filter that fires on submit that performs a simple email notification (ie. send an email to myself). Email engine isn't switched on with any of our development environments, so an entry should just be created in the AR System Email Messages form. In the case of 3/4 environments, this works fine. On the other 1, nothing happens. Nothing in the server side filter logging. Nothing appears in the AR System Email Messages form. This happens to be one of two servers in a server group, but otherwise the server is identical to the others. I've reimported the email form definitions, no difference. Also tried switching it off and on again, also no difference. Other than undergoing a full reinstall of 7.6.04, I can't readily explain this behaviour. Any suggestions? Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Notifications failure?
Ahh, too simple, and absolutely right. The default mailbox was disabled. Enabled and it is fine - and pretty obvious! Many thanks! Dave On 10 September 2014 15:53, LJ LongWing lj.longw...@gmail.com wrote: ** I have seen this when there is no default outgoing mailbox config On Sep 10, 2014 8:41 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, We have a range of 4x7.6.04 solaris/oracle development environments, and until last week notifications were working fine on all of them. It was noticed on Monday that notification filters that were creating an email didn't result in an entry being added to the AR System Email Messages form. To confirm this, I create a simple form, add a filter that fires on submit that performs a simple email notification (ie. send an email to myself). Email engine isn't switched on with any of our development environments, so an entry should just be created in the AR System Email Messages form. In the case of 3/4 environments, this works fine. On the other 1, nothing happens. Nothing in the server side filter logging. Nothing appears in the AR System Email Messages form. This happens to be one of two servers in a server group, but otherwise the server is identical to the others. I've reimported the email form definitions, no difference. Also tried switching it off and on again, also no difference. Other than undergoing a full reinstall of 7.6.04, I can't readily explain this behaviour. Any suggestions? Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation qualification : DSO
I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp, line=1116 ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 302 Message: Entry does not exist in database Append: This might have happened because I closed the command prompt by mistake when I was testing the batch file on task scheduler. My question is if we can ensure in rrrchive config file that during MOVE. deletion from source should not happen until insertion in target form is not completed. I have already shared ny configuration. Urgent response is really appreciated. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118898.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation qualification : DSO
I know that Misi reads and replies to the list, but that is really a support question for RRRChive, and should be asked of the Developer directlyMisi is usually very good at responding on the list, but you may want to go to his website and ask directly there via the support link. On Wed, Sep 10, 2014 at 9:29 AM, MalviyaSaurabh malviya.saurab...@gmail.com wrote: I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp, line=1116 ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 302 Message: Entry does not exist in database Append: This might have happened because I closed the command prompt by mistake when I was testing the batch file on task scheduler. My question is if we can ensure in rrrchive config file that during MOVE. deletion from source should not happen until insertion in target form is not completed. I have already shared ny configuration. Urgent response is really appreciated. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118898.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Search
Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Kathy, QBE applies solely to values entered IN the field, so if your QBE is set to Anywhere, that means that you can put 1425 into the field, and it'll do an 'anywhere' search and return any results specified. When you are using the Advanced Search bar, you are specifying your own qualification, so you are saying =, which the request id doesn't =, so no results. if you want to 'replicate' the QBE in the Advanced Search using 1425, you need to specify 'Record Number LIKE %1425% On Wed, Sep 10, 2014 at 9:35 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Did you try 'Record Number' = 1425 (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Yes I had tried this with the double quote. In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, lisa.kemes@dla.mil writes: Did you try 'Record Number' = 1425 (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
How about 'Record Number' = %1425 Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Search ** Yes I had tried this with the double quote. In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, lisa.kemes@dla.milmailto:lisa.kemes@dla.mil writes: Did you try 'Record Number' = 1425 (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
You can't use = with % On Wed, Sep 10, 2014 at 10:19 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** How about 'Record Number’ = %1425 Thank you, Sandra Hennigan Remedy Developer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris *Sent:* Wednesday, September 10, 2014 12:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Search ** Yes I had tried this with the double quote. In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, lisa.kemes@dla.mil writes: Did you try 'Record Number' = 1425 (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Sorry – did a copy/paste. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Search ** You can't use = with % On Wed, Sep 10, 2014 at 10:19 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** How about 'Record Number’ = %1425 Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 12:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Search ** Yes I had tried this with the double quote. In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, lisa.kemes@dla.milmailto:lisa.kemes@dla.mil writes: Did you try 'Record Number' = 1425 (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
LJ is correct Advanced search overrides (ignores if you prefer) the QBE property of the field Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Search ** Kathy, QBE applies solely to values entered IN the field, so if your QBE is set to Anywhere, that means that you can put 1425 into the field, and it'll do an 'anywhere' search and return any results specified. When you are using the Advanced Search bar, you are specifying your own qualification, so you are saying =, which the request id doesn't =, so no results. if you want to 'replicate' the QBE in the Advanced Search using 1425, you need to specify 'Record Number LIKE %1425% From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 10:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Kathy, It was not clear from your last message whether you had the answer you needed. I will expand on LJ's comments. QBE Anywhere applies to the QBE section of the screen. That is the field layout section or the Query by Example area. The Advanced Search bar is exactly that an advanced ADDITIONAL search to any criteria specified in the QBE area. There are no options or qualifications there. You must enter exactly what you want to do in the Advanced search bar. If you want to find something with a partial match, you must use the LIKE operator (that is done for you automatically in the QBE section). So, your search would be 'Record Number' LIKE %1234 The LIKE operator indicates you are doing a pattern match vs. an = which is an exact match. When using LIKE, you use wildcard characters to specify the pattern you want. 'a' LIKE 1234 no wildcards so it is equivalent to 'a' = 1234 'a' LIKE %1234 wildcard of % means match any 0 or more characters so anything ENDING in 1234 would be found 'a' LIKE %1234% wildcard of % at start and end means match anything having 1234 anywhere in the value You need to use the right syntax in the Advanced query bar to accomplish what you are looking for. Now, if you have QBE set to Anywhere, you could have just put 1234 in the Record Number field up in the screen area and it would have found the right match for you. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 8:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
diary fields to form a chrological timeline ...
I have several diary fields. one in the incident ticket, one in the schedule ticket, several in the sub-tasks of the same schedule tickets. management would like to have a single report to list them , by datetime, content of dairy fields, in time orders. I am still in Remedy ARS 6.3 , and CR report tool XI. any tips from you are welcome. In ARS v3.x I remember there is some programs to expend the dairy in the SQL level. However, I hope by now, should have some easy way. Thank you in advance for youe help. Regards, Omega LiPO email: omegal...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Swedish date format in Remedy ITSM web-application
Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image001.png@01CFCD39.207DA990] Anyone who knows what to do to fix this? Thanks in advance, Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SV: Swedish date format in Remedy ITSM web-application
Not sure, but for month I guess you have to use MM (mm = minutes) Regards Rudi Fra: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] På vegne av lars.j.petters...@vattenfall.com Sendt: 10. september 2014 20:52 Til: arslist@ARSLIST.ORG Emne: Swedish date format in Remedy ITSM web-application ** Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image001.png@01CFCD3A.628B3040] Anyone who knows what to do to fix this? Thanks in advance, Lars _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail message may contain confidential or privileged information. If you are not the intended recipient, please delete the message and any attachments and notify the sender by return e-mail. You should not retain, distribute, disclose, or use any of the information in this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 8.1 on server 2012
Has anyone attempted installing Remedy on server 2012? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: Swedish date format in Remedy ITSM web-application
great catch … The sample dates where perfectly timed to highlight the problem and confuse at the same time. (looks like it is working, looks like it doesn’t work) -John On Wed, Sep 10, 2014 at 2:01 PM, Rudi Martinsen rudi.martin...@norgesgruppen.no wrote: ** Not sure, but for month I guess you have to use MM (mm = minutes) Regards Rudi *Fra:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *På vegne av* lars.j.petters...@vattenfall.com *Sendt:* 10. september 2014 20:52 *Til:* arslist@ARSLIST.ORG *Emne:* Swedish date format in Remedy ITSM web-application ** Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date… Anyone who knows what to do to fix this? Thanks in advance, Lars _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail message may contain confidential or privileged information. If you are not the intended recipient, please delete the message and any attachments and notify the sender by return e-mail. You should not retain, distribute, disclose, or use any of the information in this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: diary fields to form a chrological timeline ...
Hi, A very long time ago I made a competent but a little ugly tool to convert diary-data to a single record per entry. https://rrr.se/cgi/index?pg=diaryx You might want to change your solution and store all the diary data as individual records instead of the big text-data used in diary-fields. You will then show your diary data in one (or three) table-fields instead. When you select a row, the details can be shown in a display-only field. You can use filters to push data there for new tickets, and then use RRR|DiaryX(tractor) to convert your current data to the new format. The diary-field is just not suitable to report on... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have several diary fields. one in the incident ticket, one in the schedule ticket, several in the sub-tasks of the same schedule tickets. management would like to have a single report to list them , by datetime, content of dairy fields, in time orders. I am still in Remedy ARS 6.3 , and CR report tool XI. any tips from you are welcome. In ARS v3.x I remember there is some programs to expend the dairy in the SQL level. However, I hope by now, should have some easy way. Thank you in advance for youe help. Regards, Omega LiPO email: omegal...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Swedish date format in Remedy ITSM web-application
Is your PC set to use the Swedish format? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, September 10, 2014 1:52 PM To: arslist@ARSLIST.ORG Subject: Swedish date format in Remedy ITSM web-application ** Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image001.png@01CFCD00.DA222A80] Anyone who knows what to do to fix this? Thanks in advance, Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 8.1 on server 2012
Sure Have, Installed both 7.6.4 (SP3) 8.1.1 Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, September 10, 2014 3:04 PM To: arslist@ARSLIST.ORG Subject: Remedy 8.1 on server 2012 ** Has anyone attempted installing Remedy on server 2012? _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Search
Hi,
One more thing about QBE and the Request ID field (Field id 1).
You can indeed just type ('Record Number' = 1234), and this will actually
result in the following search to the database ('Record Number' =
PREFIX1234).
So if the actual prefix of your specific record matches the current prefix
defined for the form, you should get a match.
Kathy, it seems that you mistyped something, as you talk about both 1425,
REC1425 and INC1425 at the same time. The minimum length of the number-part is
5 digits. But maybe the field you are talking about is not field id 1...
I use this kind of search very often: '1' = 1234
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Kathy,
It was not clear from your last message whether you had the answer you needed.
I will expand on LJ's comments.
QBE Anywhere applies to the QBE section of the screen. That is the field
layout section or the Query by
Example area. The Advanced Search bar is exactly that an advanced ADDITIONAL
search to any criteria
specified in the QBE area. There are no options or qualifications there. You
must enter exactly what you
want to do in the Advanced search bar.
If you want to find something with a partial match, you must use the LIKE
operator (that is done for you
automatically in the QBE section).
So, your search would be
'Record Number' LIKE %1234
The LIKE operator indicates you are doing a pattern match vs. an = which is an
exact match. When using LIKE,
you use wildcard characters to specify the pattern you want.
'a' LIKE 1234
no wildcards so it is equivalent to 'a' = 1234
'a' LIKE %1234
wildcard of % means match any 0 or more characters so anything ENDING in
1234 would be found
'a' LIKE %1234%
wildcard of % at start and end means match anything having 1234 anywhere
in the value
You need to use the right syntax in the Advanced query bar to accomplish what
you are looking for.
Now, if you have QBE set to Anywhere, you could have just put 1234 in the
Record Number field up in the
screen area and it would have found the right match for you.
I hope this helps,
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Search
**
Hi,
There is record in the Form A REC1425.
When I Advanced Search in the form :
'Record Number = 1425 (this does not work)
'Record Number = INC1425 (this works, the record appears).
The field is set to QBE=Anywhere.
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Swedish date format in Remedy ITSM web-application
Fredric, this is my national settings on my pc: Svenska = Swedish is set as you can see. [cid:image002.png@01CFCD3F.9997F460] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 10, 2014 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: Swedish date format in Remedy ITSM web-application ** Is your PC set to use the Swedish format? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Wednesday, September 10, 2014 1:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Swedish date format in Remedy ITSM web-application ** Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image003.png@01CFCD3F.9997F460] Anyone who knows what to do to fix this? Thanks in advance, Lars _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Swedish date format in Remedy ITSM web-application
OK ... I thought if you didn't have anything set in a preferences record it would use the PC's settings. I wonder with Mid-Tier if it uses the settings on the machine the web server is running on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, September 10, 2014 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Swedish date format in Remedy ITSM web-application ** Fredric, this is my national settings on my pc: Svenska = Swedish is set as you can see. [cid:image001.png@01CFCD08.3DB617D0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 10, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Swedish date format in Remedy ITSM web-application ** Is your PC set to use the Swedish format? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Wednesday, September 10, 2014 1:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Swedish date format in Remedy ITSM web-application ** Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image002.png@01CFCD08.3DB617D0] Anyone who knows what to do to fix this? Thanks in advance, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC:Engage is only 5 weeks away!
You hit the nail on the head, Dan. It is encouraging to see BMC recommit to one of their cornerstone products. All the reasons you put out for attending are solid. Don't take this in a negative tone, please! But the reality for some is that a junket to Florida is a hard-sell when the holidays are coming up and the last solid chunks of productive project time are winding down. I'd love to see a future virtual version of these kind of events, a series of wide-availability live virtual conferences held so that people can attend portions while still monitoring their problematic projects and/or systems back at home office. One-off webinars are good, but a conference-like concentration of events would be even better and in 2014, I'd think it would be relatively simple to coordinate and put some server/pipe resources behind. There is no substitute for the bonds and contacts made at a live event to be sure, followed by good times and knocking back a few. The reality, though, is the luxury of such travel isn't aligned with a big cross-section of the customer base but we'd still value the content being delivered. I was there at the Swan in 2001. My now-ex drug me off to the theme park half the time anyway. Enjoy the conference and know some of us are green with envy but just can't get away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: High Availability ITSM (7.6.4 or greater)
Good afternoon Howard, Across the courtyard from you, they have a fairly robust production AR System implementation which consisted of the following: 6 AR System Application servers running Red Hat Enterprise LINUX 4 AR System Mid-Tier Application Servers running Red Hat Enterprise LiNUX 3-node Oracle 11G RAC cluster (with hot backup) Each of the AR System application servers are a member of the same AR System Server Group. We did logically segment access to the servers into three categories: user-facing application/integration facing back-office The “user-facing farm was responsible for handling all traffic directly initiated by human beings using either the AR System server or the AR System Mid-Tier application servers. People accessed this environment by going to yamato.wildstartech.com http://yamato.wildstartech.com/ (made up server name). The “application/integration facing” farm was responsible for handling all traffic initiated by applications that are integrated with the platform. Applications accessed this environment by going to yamatoapp.wildstartech.com http://yamatoapp.wildstartech.com/ (also made up). The “back-office” farm was responsible for tasks such as escalations, DSO, and notifications. There were two servers in each segment. On the Mid-Tier side of things, we had a user-facing segment (consisting of two servers) and an application/integration facing segment (also consisting of two servers). Users accessed these environments using yamato.wildstartech.com http://yamato.wildstartech.com/ and yamatoapp.wildstartech.com http://yamatoapp.wildstartech.com/. We used hardware load balancers to manage access to the servers. The load balancers were configured such that if traffic came into yamato.wildstartech.com http://yamato.wildstartech.com/ on either TCP port 80 or 443, the request was routed to the user-facing segment of AR System Mid-Tier application servers. Traffic coming in on TCP/UDP port 111 (for the UNIX portmapper) or TCP port 3111 were routed to the user-facing segment of AR System Application servers. We also configured the load balancer in such a way that the different segments backed each other up. Say, for example, one of the nodes in the user-facing farm became unavailable. That traffic would be routed to the back-office farm. If the back-office farm was not available for some reason, then user-facing traffic would be routed to the application/integration facing farm. If neither the back-office nor application/integration facing farms were available, the load would simply be handled by the remaining node in the user-facing farm. In the AR System Mid-Tier environment, a user’s request was balanced at the mid-tier level, but traffic between mid-tier application server and AR System application server was NOT load-balanced. So in our two-node configuration, traffic routed to AR System Mid-Tier Application Server A was ALWAYS routed to AR System Application Server A. Similarly, traffic routed to AR System Mid-Tier application server B was ALWAYS routed to AR System Application Server B. The only exception to this was if either AR System Application server was NOT available, then traffic would be routed to the remaining application server. We did not do anything special with regards to individual node failures in the Oracle RAC cluster. That was handled by the OCI client based upon how the AR System application servers were opening connections. We did NOT take servers out of the farm when we were deploying AR System application server workflow. We simply deployed the code to the server that was identified as the Administrator server in the server group. If we had to bring down the AR System application server, the process was relatively straight forward. Request that our NOC remove the server from the load-balanced farm. Bring that server down and perform maintenance. Bring the server back up and validate the maintenance was completed properly. Request that our NOC add the server back into the load-balanced farm. All AR System server patches were completed in this way thereby allowing us to classify the maintenance activity as a degradation because at no point in time did the AR System applications become unavailable to a user. If we were to really tow the line, we would have allowed the connections to the load-balanced server to “drain off” of the server on which we were going to be performing maintenance once the NCO removed the server from the load-balanced farm. Because users were accessing the AR System application server through a load balanced farm, this transition was relatively invisible to them. At most, they’d have to log back in and they could continue doing whatever it was they were working on. The only time we really would have the entire platform down was if: major structural database maintenance needed to be performed a database outage occurred sometimes even the hot-backup wasn’t
Re: Escalation qualification : DSO
I just want to chime in that rrrChive is my favorite utility! THANKS MISI I typically use bat files to run multiple CFG files sequentially. I used to run several at once, but the DB runs faster single threaded. Instead of ‘logfile = rrchivetest’, try AUTO. I had asked Misi to add this feature so that each CFG file produces a log file with the same name. THANKS MISI The naming convention is important to coordinate the CFG, LOGs and BAT files. For example, where the client id is “clnt”: clntgo.bat accepts 2 parameters: CGF-Number and the date/time (be sure the format can be used in a filename.) The command “clntgo 26 140910” runs rrrChive with “clnt_23.cfg” produces “clnt_23_140910.log” I would also use an ARS escalation to call the bat files, at least to ensure that ARS is up and running. The rrrChive error usually indicates a problem in the source server. Especially with older AR Servers that have been upgraded multiple times, data errors in ‘old’ records are ‘identified’ by rrrChive. If you look at the SQL tables for ‘sourceserver, Form1, entry=1522516’ you may find incomplete pieces of the AR record. It will also produce errors for Selection Field values that are no longer valid, but were when the record was created. The same goes for other field properties like length and min/max values. The first few runs (usually for SYNCTOTARGET) produce errors that require data clean-up in the source server. Once these are fixed rrrChive runs smoothly every time. HTH and THANKS MISI! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation qualification : DSO ** I know that Misi reads and replies to the list, but that is really a support question for RRRChive, and should be asked of the Developer directlyMisi is usually very good at responding on the list, but you may want to go to his website and ask directly there via the support link. On Wed, Sep 10, 2014 at 9:29 AM, MalviyaSaurabh malviya.saurab...@gmail.com wrote: I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp, line=1116 ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 302 Message: Entry does not exist in database Append: This might have happened because I closed the command prompt by mistake when I was testing the batch file on task scheduler. My question is if we can ensure in rrrchive config file that during MOVE. deletion from source should not happen until insertion in target form is not completed. I have already shared ny configuration. Urgent response is really appreciated. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118898.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: diary fields to form a chrological timeline ...
Thanks, I will give it a try. // Omega LiPO -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: 11/9/2014 3:09 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: diary fields to form a chrological timeline ... Hi, A very long time ago I made a competent but a little ugly tool to convert diary-data to a single record per entry. https://rrr.se/cgi/index?pg=diaryx You might want to change your solution and store all the diary data as individual records instead of the big text-data used in diary-fields. You will then show your diary data in one (or three) table-fields instead. When you select a row, the details can be shown in a display-only field. You can use filters to push data there for new tickets, and then use RRR|DiaryX(tractor) to convert your current data to the new format. The diary-field is just not suitable to report on... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have several diary fields. one in the incident ticket, one in the schedule ticket, several in the sub-tasks of the same schedule tickets. management would like to have a single report to list them , by datetime, content of dairy fields, in time orders. I am still in Remedy ARS 6.3 , and CR report tool XI. any tips from you are welcome. In ARS v3.x I remember there is some programs to expend the dairy in the SQL level. However, I hope by now, should have some easy way. Thank you in advance for youe help. Regards, Omega LiPO email: omegal...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Enable back the Help button in aruser tool ?
Hi there, I need a quick help from you. How to enable back the help-button of the aruser tool? I am checking the workflow, I remember the help-button can show the field workflow . But client side disable the help button. So, I need to enable it. And I could not locate such setting. Remedy ARS 6.3. Many thanks, Omega LiPO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Promoting Load Foundation Data to Foundation forms.. Use Escalations? Or AIE?
We have connected to an external data source that is the source of key Foundation Data components listed below: Company Postal Codes Site Region Company Site Assoc People I have created AIE jobs to load these into custom created staging forms, where I perform initial data checks, transform if necessary and then load into the data load forms such as COM:LoadCompany etc. In order to promote them from Unvalidated DL_Status to Validated and then Promoted, I was thinking of creating two escalations. 1) The 1st escalation would modify all these records with a DL_Status of Unvalidated to set z1D Action to VALIDATE so that the validation filters fire. 2) The 2nd escalation would then modify records that has a null Error_Flag and a DL_Status of Validated to set z1D Action to LOAD I'm torn between using Escalations to do these two steps and AIE thinking that AIE may perhaps work more efficiently than Escalations. If anyone has attempted an auto validation and load with minimal manual intervention for data without errors, what did you'll use? Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Javascript err while searching a form : Mid-tier 7.1
Hi All, I am facing issue while issuing a search on one of the remedy form im mid-tier. A sucessful search opens a pop-up form with result to select one of the many records. Server version is 7.1. This issue is only happning in Chrome browser, IE and Mozilla is just working fine. Since lot of our customer base are onto chrome. Hence a fix is required. The client log is as follows: ActiveLink: WTSM:NameCh Search 1 True actions: action 0 Alert: Caught exception undefined:undefined - TypeError: undefined is not a function... AT: TypeError: undefined is not a function at window.weOpenModalPopup (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:1961:14) at SelectionPopup (https://devops/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:22578:97) at WorkflowContext.executeAll.WorkflowContext.execute (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2486:45) at ARRunX (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:65:15) at Object.AREVTButton536870909 [as f] (https://devops.com/ars/forms/appsvr.com/WebTrak+Submitted+Mail/NameChange/form.js/8c912ab0.js:28:101) at WorkflowContext.executeAll.WorkflowContext.execute (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2487:37) at ExecuteWorkflow (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:10668:15) at WorkflowContext.executeAll.WorkflowContext.execute (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2486:45) at new WorkflowContext (https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2415:6) at https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:1414:5 Any pointers in the correct direction will also help. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Javascript-err-while-searching-a-form-Mid-tier-7-1-tp118926.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
