Re: Escalation qualification : DSO

2014-09-10 Thread MalviyaSaurabh
Thanks Ken and Doug for your valuable inputs. I will work on that.

Currently I am planning to use rrrchive for this archival as its big urgent.
I am in the process of testing it on my dev environment: I am manually able
to run rrrchive tool on command prompt and getting records archived. My
config file is as follows

source_server   = sourceserver
source_user = username
source_password = password  
source_form = Form1
target_server   = sourceserver
target_user = username
target_password = password
target_form = Form1_Archive
qual= ( 'Ticket Closed Date' = 2/28/2009 11:59:59 PM) AND (
'Status' = Closed) AND ( 'Ticket Closed Date' = 1/1/2009 12:00:00 AM)
transfertype= MOVE
logfile = rrchivetest
loglevel= INFO
progressbar = YES
logclearonrun   = YES
maxrecords  = 500
multientrychunksize = 100

Running the command below on comand propmt gives me output in rrchivetest
file in the same folder.
C:\installer\rrrchive_win_dll\rrrchive testrrrchive.cfg

Now if anyone could help me in scheduling this command on an windows
server2012 VM every 3 hours that would be helpful.

Detailed steps would really be helpful.

Regards,
Saurabh



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Issue With Plugin Error - 8763

2014-09-10 Thread ersureshbe
Hi Experts,

Today,I have faced below issue. I can see the arjavaplugin.lof facing the
another issue. Please refer the 2nd error message.

390620 : Time-out during plug-in call--the request has been accepted by the
plug-in server, but the plug-in has not yet responded : RPC: Timed out
(ARERR 9940)

2014-09-10 12:41:45,159 WARN  [Preview]
com.bmc.arsys.pluginsvr.plugins.AREAChainingHandler (?:?) -
AREAVerifyLogin() FAIL for plugin ARSYS.AREA.ATRIUMSSO
ERROR (8753): Error in plugin
at
com.bmc.arsys.plugins.sso.AtriumSSOPlugin.areaVerifyLogin(AtriumSSOPlugin.java:182)
at
com.bmc.arsys.pluginsvr.plugins.AREAChainingHandler.handleAREAVerifyLogin(Unknown
Source)
at com.bmc.arsys.pluginsvr.plugins.d.AREAVerifyLogin(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArExternalServerRequest_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArExternalServerRequest_4(Unknown Source)
at 
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown 
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown 
Source)
at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724).

Can you please help me to fix this issue?

Regards,
Suresh Loganathan



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High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Richter, Howard (CEI - Atlanta)
All,

After needing 3 long duration outages to install the pieces needed for a BMC 
add on product (which will remain nameless), I wanted to see if there was some 
method for a High Availability ITSM (7.6.4 or greater) system.

Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and 
one database.

So I am looking at future architectural ideas (when we move to 8.x) to put us 
in a position, whereby we can give our customers the high availability we need 
and yet install some of these products, that require restarts and other items 
that add to unavailability.

So  looking for ideas.

Thanks,

hbr

[http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg]
Howard Richter, Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


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Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread William Rentfrow
Hi Howard (long time no see!) -

We've never been able to make this work.  With 4000+ users, and typically 1,000 
of them on at any time this has always been an issue.

Typically the first install we have to have all of the servers down and we do 
the install on the admin server of our server group.  Then we take that one 
down and repeat the process - you're probably familiar with it.

For a while the thinking was we could re-direct the load balancer to only the 
servers that were up, but we just ran into too many issues, like


* Load balancer re-programming on the fly in production is tricky 
business

* Some patches blew up if ANY of the AR servers were running when they 
were installed, even on secondary servers

* Users really didn't like the idea of are we up or not?

At the end of the day we end up doing this stuff on the weekend during the low 
volume times, and breaking it up into manageable sized chunks when we can.

I will say this too - we did come up with a few non-BMC sanctioned idea of how 
to do this.  For example, using unix shell scripts it is now possible for me to 
take a server,
install all the upgrades, etc.   Then copy all the files to another server, run 
a shell script, and be 99% of the way to being done.

The shell script renames every instance of server name A to server name B.  
Then there's some manual cleanup to be done.  But it does cut down the install 
time SUBSTANTIALLY.  Unfortunately we are not allowed to use this method in 
most instances, even though it is (IMHO) more reliable AND gives you 
consistency between installs across servers.  We've all had that day where 
we're installing the third server or whatever and the DBA's decide that's a 
GREAT time for them to pull the plug.

That scripting option won't work if you're on windows obviously...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Wednesday, September 10, 2014 8:06 AM
To: arslist@ARSLIST.ORG
Subject: High Availability ITSM (7.6.4 or greater)

**
All,

After needing 3 long duration outages to install the pieces needed for a BMC 
add on product (which will remain nameless), I wanted to see if there was some 
method for a High Availability ITSM (7.6.4 or greater) system.

Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers and 
one database.

So I am looking at future architectural ideas (when we move to 8.x) to put us 
in a position, whereby we can give our customers the high availability we need 
and yet install some of these products, that require restarts and other items 
that add to unavailability.

So  looking for ideas.

Thanks,

hbr

[http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg]
Howard Richter, Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com


No virus found in this message.
Checked by AVG - www.avg.comhttp://www.avg.com
Version: 2014.0.4765 / Virus Database: 4015/8175 - Release Date: 09/08/14
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Dave Barber
We're moving to a new set of applications on 8.1 and I'm expecting that
we're likely to have fairly lengthy outages.

It was bad enough migrating our existing platforms from 7.0.1 to 7.6.4
(that unified installer for ARS really is a major step backwards if you're
on Solaris), and that was just the core AR Services running our own
applications on 2 servers.

Take that to 5+ production servers and we're going to be having fun come
upgrade time on the 8.1 services!

On 10 September 2014 14:44, William Rentfrow wrentf...@stratacominc.com
wrote:

 **

 Hi Howard (long time no see!) -



 We've never been able to make this work.  With 4000+ users, and typically
 1,000 of them on at any time this has always been an issue.



 Typically the first install we have to have all of the servers down and we
 do the install on the admin server of our server group.  Then we take that
 one down and repeat the process - you're probably familiar with it.



 For a while the thinking was we could re-direct the load balancer to only
 the servers that were up, but we just ran into too many issues, like



 · Load balancer re-programming on the fly in production is tricky
 business

 · Some patches blew up if ANY of the AR servers were running when
 they were installed, even on secondary servers

 · Users really didn't like the idea of are we up or not?



 At the end of the day we end up doing this stuff on the weekend during the
 low volume times, and breaking it up into manageable sized chunks when we
 can.



 I will say this too - we did come up with a few non-BMC sanctioned idea of
 how to do this.  For example, using unix shell scripts it is now possible
 for me to take a server,

 install all the upgrades, etc.   Then copy all the files to another
 server, run a shell script, and be 99% of the way to being done.



 The shell script renames every instance of server name A to server name
 B.  Then there's some manual cleanup to be done.  But it does cut down
 the install time SUBSTANTIALLY.  Unfortunately we are not allowed to use
 this method in most instances, even though it is (IMHO) more reliable AND
 gives you consistency between installs across servers.  We've all had that
 day where we're installing the third server or whatever and the DBA's
 decide that's a GREAT time for them to pull the plug.



 That scripting option won't work if you're on windows obviously...



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta)
 *Sent:* Wednesday, September 10, 2014 8:06 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* High Availability ITSM (7.6.4 or greater)



 **

 All,



 After needing 3 long duration outages to install the pieces needed for a
 BMC add on product (which will remain nameless), I wanted to see if there
 was some method for a High Availability ITSM (7.6.4 or greater) system.



 Our current system is 3 arservers (1 app, 2 user facing), three mid-tiers
 and one database.



 So I am looking at future architectural ideas (when we move to 8.x) to put
 us in a position, whereby we can give our customers the high availability
 we need and yet install some of these products, that require restarts and
 other items that add to unavailability.



 So  looking for ideas.



 Thanks,



 hbr



 [image:
 http://ucm.coxenterprises.com/cs/groups/public/documents/www_content/mdaw/mday/~edisp/coxenterprisescolor_jpg.jpg]

 Howard Richter, Remedy Administrator

 Email = howard.rich...@coxinc.com


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 Checked by AVG - www.avg.com
 Version: 2014.0.4765 / Virus Database: 4015/8175 - Release Date: 09/08/14

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Email Notifications failure?

2014-09-10 Thread Dave Barber
All,

We have a range of 4x7.6.04 solaris/oracle development environments, and
until last week notifications were working fine on all of them.  It was
noticed on Monday that notification filters that were creating an email
didn't result in an entry being added to the AR System Email Messages form.

To confirm this, I create a simple form, add a filter that fires on submit
that performs a simple email notification (ie. send an email to myself).
Email engine isn't switched on with any of our development environments, so
an entry should just be created in the AR System Email Messages form.

In the case of 3/4 environments, this works fine.

On the other 1, nothing happens.  Nothing in the server side filter
logging.  Nothing appears in the AR System Email Messages form.  This
happens to be one of two servers in a server group, but otherwise the
server is identical to the others.

I've reimported the email form definitions, no difference.  Also tried
switching it off and on again, also no difference.

Other than undergoing a full reinstall of 7.6.04, I can't readily explain
this behaviour.  Any suggestions?

Regards

Dave Barber

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Re: Email Notifications failure?

2014-09-10 Thread LJ LongWing
I have seen this when there is no default outgoing mailbox config
On Sep 10, 2014 8:41 AM, Dave Barber daddy.bar...@gmail.com wrote:

**
All,

We have a range of 4x7.6.04 solaris/oracle development environments, and
until last week notifications were working fine on all of them.  It was
noticed on Monday that notification filters that were creating an email
didn't result in an entry being added to the AR System Email Messages form.

To confirm this, I create a simple form, add a filter that fires on submit
that performs a simple email notification (ie. send an email to myself).
Email engine isn't switched on with any of our development environments, so
an entry should just be created in the AR System Email Messages form.

In the case of 3/4 environments, this works fine.

On the other 1, nothing happens.  Nothing in the server side filter
logging.  Nothing appears in the AR System Email Messages form.  This
happens to be one of two servers in a server group, but otherwise the
server is identical to the others.

I've reimported the email form definitions, no difference.  Also tried
switching it off and on again, also no difference.

Other than undergoing a full reinstall of 7.6.04, I can't readily explain
this behaviour.  Any suggestions?

Regards

Dave Barber
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Email Notifications failure?

2014-09-10 Thread Dave Barber
Ahh, too simple, and absolutely right.  The default mailbox was disabled.
Enabled and it is fine - and pretty obvious!

Many thanks!

Dave

On 10 September 2014 15:53, LJ LongWing lj.longw...@gmail.com wrote:

 **

 I have seen this when there is no default outgoing mailbox config
 On Sep 10, 2014 8:41 AM, Dave Barber daddy.bar...@gmail.com wrote:

 **
 All,

 We have a range of 4x7.6.04 solaris/oracle development environments, and
 until last week notifications were working fine on all of them.  It was
 noticed on Monday that notification filters that were creating an email
 didn't result in an entry being added to the AR System Email Messages form.

 To confirm this, I create a simple form, add a filter that fires on submit
 that performs a simple email notification (ie. send an email to myself).
 Email engine isn't switched on with any of our development environments, so
 an entry should just be created in the AR System Email Messages form.

 In the case of 3/4 environments, this works fine.

 On the other 1, nothing happens.  Nothing in the server side filter
 logging.  Nothing appears in the AR System Email Messages form.  This
 happens to be one of two servers in a server group, but otherwise the
 server is identical to the others.

 I've reimported the email form definitions, no difference.  Also tried
 switching it off and on again, also no difference.

 Other than undergoing a full reinstall of 7.6.04, I can't readily explain
 this behaviour.  Any suggestions?

 Regards

 Dave Barber
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Escalation qualification : DSO

2014-09-10 Thread MalviyaSaurabh
I have managed to right a batch file which I have scheduled to run every 3
hours in task scheduler in windows VM. And it is working fine. But for few
records I could see 

Deleted source=sourceserver, Form1, entry=1522516
rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp,
line=1116
ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516)
  API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
  ARStatusList: contains 1 messages
  Number: ARERR 302
  Message: Entry does not exist in database
  Append: 

This might have happened because I closed the command prompt by mistake when
I was testing the batch file on task scheduler.

My question is if we can ensure in rrrchive config file that during MOVE.
deletion from source should not happen until insertion in target form is not
completed. I have already shared ny configuration.
Urgent response is really appreciated.

Regards,
Saurabh




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Re: Escalation qualification : DSO

2014-09-10 Thread LJ LongWing
I know that Misi reads and replies to the list, but that is really a
support question for RRRChive, and should be asked of the Developer
directlyMisi is usually very good at responding on the list, but you
may want to go to his website and ask directly there via the support link.

On Wed, Sep 10, 2014 at 9:29 AM, MalviyaSaurabh malviya.saurab...@gmail.com
 wrote:

 I have managed to right a batch file which I have scheduled to run every 3
 hours in task scheduler in windows VM. And it is working fine. But for few
 records I could see

 Deleted source=sourceserver, Form1, entry=1522516
 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp,
 line=1116
 ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516)
   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
   ARStatusList: contains 1 messages
   Number: ARERR 302
   Message: Entry does not exist in database
   Append:

 This might have happened because I closed the command prompt by mistake
 when
 I was testing the batch file on task scheduler.

 My question is if we can ensure in rrrchive config file that during MOVE.
 deletion from source should not happen until insertion in target form is
 not
 completed. I have already shared ny configuration.
 Urgent response is really appreciated.

 Regards,
 Saurabh




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 Nabble.com.


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Search

2014-09-10 Thread Kathy Morris
Hi,
 
 
There is record in the Form A REC1425.
When I Advanced Search in the form :
 
'Record Number = 1425  (this does not  work)
'Record Number = INC1425  (this works, the record appears).
 
The field is set to QBE=Anywhere.
 
 

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Re: Search

2014-09-10 Thread LJ LongWing
Kathy,
QBE applies solely to values entered IN the field, so if your QBE is set to
Anywhere, that means that you can put 1425 into the field, and it'll do an
'anywhere' search and return any results specified.  When you are using the
Advanced Search bar, you are specifying your own qualification, so you are
saying =, which the request id doesn't =, so no results.

if you want to 'replicate' the QBE in the Advanced Search using 1425, you
need to specify 'Record Number LIKE %1425%

On Wed, Sep 10, 2014 at 9:35 AM, Kathy Morris kathymorris...@aol.com
wrote:

 **
 Hi,

  There is record in the Form A REC1425.
 When I Advanced Search in the form :

 'Record Number = 1425  (this does not work)
 'Record Number = INC1425  (this works, the record appears).

 The field is set to QBE=Anywhere.


 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Search

2014-09-10 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Did you try 'Record Number' = 1425 (with double quotes?)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Search

** 
Hi,
 
There is record in the Form A REC1425.
When I Advanced Search in the form :
 
'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).
 
The field is set to QBE=Anywhere.
 
 
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Search

2014-09-10 Thread Kathy Morris
Yes I had tried this with the double quote.
 
 
In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time,  
lisa.kemes@dla.mil writes:

Did you  try 'Record Number' = 1425 (with double quotes?)

-Original  Message-
From: Action Request System discussion  list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy  Morris
Sent: Wednesday, September 10, 2014 11:36 AM
To:  arslist@ARSLIST.ORG
Subject: Search

** 
Hi,

There is  record in the Form A REC1425.
When I Advanced Search in the form  :

'Record Number = 1425  (this does not  work)
'Record Number = INC1425  (this works, the record  appears).

The field is set to QBE=Anywhere.


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Re: Search

2014-09-10 Thread Hennigan, Sandra
How about
'Record Number' = %1425

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Search

**
Yes I had tried this with the double quote.

In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, 
lisa.kemes@dla.milmailto:lisa.kemes@dla.mil writes:
Did you try 'Record Number' = 1425 (with double quotes?)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 11:36 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Search

**
Hi,

There is record in the Form A REC1425.
When I Advanced Search in the form :

'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).

The field is set to QBE=Anywhere.


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Re: Search

2014-09-10 Thread LJ LongWing
You can't use = with %

On Wed, Sep 10, 2014 at 10:19 AM, Hennigan, Sandra 
sandra.henni...@usdoj.gov wrote:

 **

 How about

 'Record Number’ = %1425



 Thank you,



 Sandra Hennigan

 Remedy Developer



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris
 *Sent:* Wednesday, September 10, 2014 12:03 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Search



 **

 Yes I had tried this with the double quote.



 In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time,
 lisa.kemes@dla.mil writes:

 Did you try 'Record Number' = 1425 (with double quotes?)

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Kathy
 Morris
 Sent: Wednesday, September 10, 2014 11:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Search

 **
 Hi,

 There is record in the Form A REC1425.
 When I Advanced Search in the form :

 'Record Number = 1425  (this does not work)
 'Record Number = INC1425  (this works, the record appears).

 The field is set to QBE=Anywhere.


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Search

2014-09-10 Thread Hennigan, Sandra
Sorry – did a copy/paste.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 10, 2014 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Search

**
You can't use = with %

On Wed, Sep 10, 2014 at 10:19 AM, Hennigan, Sandra 
sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote:
**
How about
'Record Number’ = %1425

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kathy 
Morris
Sent: Wednesday, September 10, 2014 12:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Search

**
Yes I had tried this with the double quote.

In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, 
lisa.kemes@dla.milmailto:lisa.kemes@dla.mil writes:
Did you try 'Record Number' = 1425 (with double quotes?)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 11:36 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Search

**
Hi,

There is record in the Form A REC1425.
When I Advanced Search in the form :

'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).

The field is set to QBE=Anywhere.


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Re: Search

2014-09-10 Thread Grooms, Frederick W
LJ is correct

Advanced search overrides (ignores if you prefer) the QBE property of the field

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 10, 2014 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Search

**
Kathy,
QBE applies solely to values entered IN the field, so if your QBE is set to 
Anywhere, that means that you can put 1425 into the field, and it'll do an 
'anywhere' search and return any results specified.  When you are using the 
Advanced Search bar, you are specifying your own qualification, so you are 
saying =, which the request id doesn't =, so no results.

if you want to 'replicate' the QBE in the Advanced Search using 1425, you need 
to specify 'Record Number LIKE %1425%

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Search

**
Hi,

There is record in the Form A REC1425.
When I Advanced Search in the form :

'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).

The field is set to QBE=Anywhere.



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Re: Search

2014-09-10 Thread Mueller, Doug
Kathy,

It was not clear from your last message whether you had the answer you needed.

I will expand on LJ's comments.

QBE Anywhere applies to the QBE section of the screen.  That is the field 
layout section or the Query by
Example area.  The Advanced Search bar is exactly that an advanced ADDITIONAL 
search to any criteria
specified in the QBE area.  There are no options or qualifications there.  You 
must enter exactly what you
want to do in the Advanced search bar.

If you want to find something with a partial match, you must use the LIKE 
operator (that is done for you
automatically in the QBE section).

So, your search would be

'Record Number' LIKE %1234

The LIKE operator indicates you are doing a pattern match vs. an = which is an 
exact match.  When using LIKE,
you use wildcard characters to specify the pattern you want.

'a' LIKE 1234
  no wildcards so it is equivalent to 'a' = 1234

'a' LIKE %1234
 wildcard of % means match any 0 or more characters so anything ENDING in 
1234 would be found

'a' LIKE %1234%
 wildcard of % at start and end means match anything having 1234 anywhere 
in the value

You need to use the right syntax in the Advanced query bar to accomplish what 
you are looking for.


Now, if you have QBE set to Anywhere, you could have just put 1234 in the 
Record Number field up in the
screen area and it would have found the right match for you.

I hope this helps,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Search

**
Hi,

There is record in the Form A REC1425.
When I Advanced Search in the form :

'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).

The field is set to QBE=Anywhere.


_ARSlist: Where the Answers Are and have been for 20 years_

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diary fields to form a chrological timeline ...

2014-09-10 Thread Hon Li
I have several diary fields. one in the incident ticket, one in the
schedule ticket,  several in the sub-tasks of the same schedule tickets.

management would like to have  a single report to list them , by datetime,
 content of dairy fields, in time orders.

I am still in Remedy ARS 6.3 , and CR report tool XI.

any tips from you are welcome.  In ARS v3.x I remember there is some
programs to expend the dairy in the SQL level. However, I hope by now,
should have some easy way.

Thank you in advance for youe help.

Regards,

Omega LiPO
email: omegal...@gmail.com

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Swedish date format in Remedy ITSM web-application

2014-09-10 Thread lars . j . pettersson
Hi, I dislike the American date format that I have now, and want it like this:

2014-09-10 12:22:30

I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss

But that gave this strange result: Look at Last Modified Date...

[cid:image001.png@01CFCD39.207DA990]

Anyone who knows what to do to fix this?

Thanks in advance,

Lars

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SV: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Rudi Martinsen
Not sure, but for month I guess you have to use MM (mm = minutes)


Regards
Rudi

Fra: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] På vegne av lars.j.petters...@vattenfall.com
Sendt: 10. september 2014 20:52
Til: arslist@ARSLIST.ORG
Emne: Swedish date format in Remedy ITSM web-application

**
Hi, I dislike the American date format that I have now, and want it like this:

2014-09-10 12:22:30

I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss

But that gave this strange result: Look at Last Modified Date...

[cid:image001.png@01CFCD3A.628B3040]

Anyone who knows what to do to fix this?

Thanks in advance,

Lars
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This e-mail message may contain confidential or privileged information. If you 
are not the intended recipient, please delete the message and any attachments 
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Remedy 8.1 on server 2012

2014-09-10 Thread Saji Philip
Has anyone attempted installing Remedy on server 2012?

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Re: SV: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread John Sundberg
great catch …

The sample dates where perfectly timed to highlight the problem and confuse
at the same time.
(looks like it is working, looks like it doesn’t work)

-John

On Wed, Sep 10, 2014 at 2:01 PM, Rudi Martinsen 
rudi.martin...@norgesgruppen.no wrote:

 **

 Not sure, but for month I guess you have to use MM (mm = minutes)





 Regards

 Rudi



 *Fra:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *På vegne av* lars.j.petters...@vattenfall.com
 *Sendt:* 10. september 2014 20:52
 *Til:* arslist@ARSLIST.ORG
 *Emne:* Swedish date format in Remedy ITSM web-application



 **

 Hi, I dislike the American date format that I have now, and want it like
 this:



 2014-09-10 12:22:30



 I have tried to change in the user pref form with syntax -mm-dd
 HH:mm:ss



 But that gave this strange result: Look at Last Modified Date…





 Anyone who knows what to do to fix this?



 Thanks in advance,



 Lars

 _ARSlist: Where the Answers Are and have been for 20 years_
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 If you are not the intended recipient, please delete the message and any
 attachments and notify the sender by return e-mail. You should not retain,
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-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: diary fields to form a chrological timeline ...

2014-09-10 Thread Misi Mladoniczky
Hi,

A very long time ago I made a competent but a little ugly tool to convert
diary-data to a single record per entry.

https://rrr.se/cgi/index?pg=diaryx

You might want to change your solution and store all the diary data as
individual records instead of the big text-data used in diary-fields. You will
then show your diary data in one (or three) table-fields instead. When you
select a row, the details can be shown in a display-only field.

You can use filters to push data there for new tickets, and then use
RRR|DiaryX(tractor) to convert your current data to the new format.

The diary-field is just not suitable to report on...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 I have several diary fields. one in the incident ticket, one in the
 schedule ticket,  several in the sub-tasks of the same schedule tickets.

 management would like to have  a single report to list them , by datetime,
  content of dairy fields, in time orders.

 I am still in Remedy ARS 6.3 , and CR report tool XI.

 any tips from you are welcome.  In ARS v3.x I remember there is some
 programs to expend the dairy in the SQL level. However, I hope by now,
 should have some easy way.

 Thank you in advance for youe help.

 Regards,

 Omega LiPO
 email: omegal...@gmail.com

 ___
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 Where the Answers Are, and have been for 20 years


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Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Grooms, Frederick W
Is your PC set to use the Swedish format?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com
Sent: Wednesday, September 10, 2014 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Swedish date format in Remedy ITSM web-application

**
Hi, I dislike the American date format that I have now, and want it like this:

2014-09-10 12:22:30

I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss

But that gave this strange result: Look at Last Modified Date...

[cid:image001.png@01CFCD00.DA222A80]

Anyone who knows what to do to fix this?

Thanks in advance,

Lars



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Re: Remedy 8.1 on server 2012

2014-09-10 Thread Tanner, Doug
Sure Have, Installed both 7.6.4 (SP3)  8.1.1
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, September 10, 2014 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 8.1 on server 2012

**

Has anyone attempted installing Remedy on server 2012?
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Search

2014-09-10 Thread Misi Mladoniczky
Hi,

One more thing about QBE and the Request ID field (Field id 1).

You can indeed just type ('Record Number' = 1234), and this will actually
result in the following search to the database ('Record Number' =
PREFIX1234).

So if the actual prefix of your specific record matches the current prefix
defined for the form, you should get a match.

Kathy, it seems that you mistyped something, as you talk about both 1425,
REC1425 and INC1425 at the same time. The minimum length of the number-part is
5 digits. But maybe the field you are talking about is not field id 1...

I use this kind of search very often: '1' = 1234

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Kathy,

 It was not clear from your last message whether you had the answer you needed.

 I will expand on LJ's comments.

 QBE Anywhere applies to the QBE section of the screen.  That is the field
 layout section or the Query by
 Example area.  The Advanced Search bar is exactly that an advanced ADDITIONAL
 search to any criteria
 specified in the QBE area.  There are no options or qualifications there.  You
 must enter exactly what you
 want to do in the Advanced search bar.

 If you want to find something with a partial match, you must use the LIKE
 operator (that is done for you
 automatically in the QBE section).

 So, your search would be

 'Record Number' LIKE %1234

 The LIKE operator indicates you are doing a pattern match vs. an = which is an
 exact match.  When using LIKE,
 you use wildcard characters to specify the pattern you want.

 'a' LIKE 1234
   no wildcards so it is equivalent to 'a' = 1234

 'a' LIKE %1234
  wildcard of % means match any 0 or more characters so anything ENDING in
 1234 would be found

 'a' LIKE %1234%
  wildcard of % at start and end means match anything having 1234 anywhere
 in the value

 You need to use the right syntax in the Advanced query bar to accomplish what
 you are looking for.


 Now, if you have QBE set to Anywhere, you could have just put 1234 in the
 Record Number field up in the
 screen area and it would have found the right match for you.

 I hope this helps,

 Doug Mueller

 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
 Sent: Wednesday, September 10, 2014 8:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Search

 **
 Hi,

 There is record in the Form A REC1425.
 When I Advanced Search in the form :

 'Record Number = 1425  (this does not work)
 'Record Number = INC1425  (this works, the record appears).

 The field is set to QBE=Anywhere.


 _ARSlist: Where the Answers Are and have been for 20 years_

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread lars . j . pettersson
Fredric, this is my national settings on my pc: Svenska = Swedish is set as you 
can see.

[cid:image002.png@01CFCD3F.9997F460]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 10, 2014 9:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Swedish date format in Remedy ITSM web-application

**
Is your PC set to use the Swedish format?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com
Sent: Wednesday, September 10, 2014 1:52 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Swedish date format in Remedy ITSM web-application

**
Hi, I dislike the American date format that I have now, and want it like this:

2014-09-10 12:22:30

I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss

But that gave this strange result: Look at Last Modified Date...

[cid:image003.png@01CFCD3F.9997F460]

Anyone who knows what to do to fix this?

Thanks in advance,

Lars


_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Grooms, Frederick W
OK ... I thought if you didn't have anything set in a preferences record it 
would use the PC's settings.

I wonder with Mid-Tier if it uses the settings on the machine the web server is 
running on

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com
Sent: Wednesday, September 10, 2014 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Swedish date format in Remedy ITSM web-application

**
Fredric, this is my national settings on my pc: Svenska = Swedish is set as you 
can see.

[cid:image001.png@01CFCD08.3DB617D0]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 10, 2014 9:10 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Swedish date format in Remedy ITSM web-application

**
Is your PC set to use the Swedish format?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com
Sent: Wednesday, September 10, 2014 1:52 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Swedish date format in Remedy ITSM web-application

**
Hi, I dislike the American date format that I have now, and want it like this:

2014-09-10 12:22:30

I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss

But that gave this strange result: Look at Last Modified Date...

[cid:image002.png@01CFCD08.3DB617D0]

Anyone who knows what to do to fix this?

Thanks in advance,

Lars


_ARSlist: Where the Answers Are and have been for 20 years_
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Re: BMC:Engage is only 5 weeks away!

2014-09-10 Thread Ray Gellenbeck
You hit the nail on the head, Dan.

It is encouraging to see BMC recommit to one of their cornerstone products.  
All the reasons you put out for attending are solid.

Don't take this in a negative tone, please!  But the reality for some is that a 
junket to Florida is a hard-sell when the holidays are coming up and the last 
solid chunks of productive project time are winding down.  I'd love to see a 
future virtual version of these kind of events, a series of wide-availability 
live virtual conferences held so that people can attend portions while still 
monitoring their problematic projects and/or systems back at home office.  
One-off webinars are good, but a conference-like concentration of events would 
be even better and in 2014, I'd think it would be relatively simple to 
coordinate and put some server/pipe resources behind.

There is no substitute for the bonds and contacts made at a live event to be 
sure, followed by good times and knocking back a few.  The reality, though, is 
the luxury of such travel isn't aligned with a big cross-section of the 
customer base but we'd still value the content being delivered.  I was there at 
the Swan in 2001.  My now-ex drug me off to the theme park half the time 
anyway.  Enjoy the conference and know some of us are green with envy but just 
can't get away.

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Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Derek Berube
Good afternoon Howard,

Across the courtyard from you, they have a fairly robust production AR System 
implementation which consisted of the following:
6 AR System Application servers running Red Hat Enterprise LINUX
4 AR System Mid-Tier Application Servers running Red Hat Enterprise LiNUX
3-node Oracle 11G RAC cluster (with hot backup)
Each of the AR System application servers are a member of the same AR System 
Server Group.  We did logically segment access to the servers into three 
categories:

user-facing
application/integration facing
back-office

The “user-facing farm was responsible for handling all traffic directly 
initiated by human beings using either the AR System server or the AR System 
Mid-Tier application servers.  People accessed this environment by going to 
yamato.wildstartech.com http://yamato.wildstartech.com/ (made up server name).

The “application/integration facing” farm was responsible for handling all 
traffic initiated by applications that are integrated with the platform.  
Applications accessed this environment by going to yamatoapp.wildstartech.com 
http://yamatoapp.wildstartech.com/ (also made up).

The “back-office” farm was responsible for tasks such as escalations, DSO, and 
notifications.

There were two servers in each segment.

On the Mid-Tier side of things, we had a user-facing segment (consisting of two 
servers) and an application/integration facing segment (also consisting of two 
servers).  Users accessed these environments using yamato.wildstartech.com 
http://yamato.wildstartech.com/ and yamatoapp.wildstartech.com 
http://yamatoapp.wildstartech.com/.

We used hardware load balancers to manage access to the servers.  The load 
balancers were configured such that if traffic came into 
yamato.wildstartech.com http://yamato.wildstartech.com/ on either TCP port 80 
or 443, the request was routed to the user-facing segment of AR System Mid-Tier 
application servers.  Traffic coming in on TCP/UDP port 111 (for the UNIX 
portmapper) or TCP port 3111 were routed to the user-facing segment of AR 
System Application servers.

We also configured the load balancer in such a way that the different segments 
backed each other up.  Say, for example, one of the nodes in the user-facing 
farm became unavailable.  That traffic would be routed to the back-office farm. 
 If the back-office farm was not available for some reason, then user-facing 
traffic would be routed to the application/integration facing farm.  If neither 
the back-office nor application/integration facing farms were available, the 
load would simply be handled by the remaining node in the user-facing farm.

In the AR System Mid-Tier environment, a user’s request was balanced at the 
mid-tier level, but traffic between mid-tier application server and AR System 
application server was NOT load-balanced.  So in our two-node configuration, 
traffic routed to AR System Mid-Tier Application Server A was ALWAYS routed to 
AR System Application Server A.  Similarly, traffic routed to AR System 
Mid-Tier application server B was ALWAYS routed to AR System Application Server 
B.  The only exception to this was if either AR System Application server was 
NOT available, then traffic would be routed to the remaining application server.

We did not do anything special with regards to individual node failures in the 
Oracle RAC cluster.  That was handled by the OCI client based upon how the AR 
System application servers were opening connections.

We did NOT take servers out of the farm when we were deploying AR System 
application server workflow.  We simply deployed the code to the server that 
was identified as the Administrator server in the server group.

If we had to bring down the AR System application server, the process was 
relatively straight forward.

Request that our NOC remove the server from the load-balanced farm.
Bring that server down and perform maintenance.
Bring the server back up and validate the maintenance was completed properly.
Request that our NOC add the server back into the load-balanced farm.

All AR System server patches were completed in this way thereby allowing us to 
classify the maintenance activity as a degradation because at no point in time 
did the AR System applications become unavailable to a user.  If we were to 
really tow the line, we would have allowed the connections to the load-balanced 
server to “drain off” of the server on which we were going to be performing 
maintenance once the NCO removed the server from the load-balanced farm.  
Because users were accessing the AR System application server through a load 
balanced farm, this transition was relatively invisible to them.  At most, 
they’d have to log back in and they could continue doing whatever it was they 
were working on.

The only time we really would have the entire platform down was if:

major structural database maintenance needed to be performed
a database outage occurred
sometimes even the hot-backup wasn’t 

Re: Escalation qualification : DSO

2014-09-10 Thread Joel Sender
I just want to chime in that rrrChive is my favorite utility!

THANKS MISI

I typically use bat files to run multiple CFG files sequentially.

I used to run several at once, but the DB runs faster single threaded.

Instead of ‘logfile = rrchivetest’, try AUTO.

I had asked Misi to add this feature so that each CFG file produces a log file 
with the same name.

THANKS MISI

The naming convention is important to coordinate the CFG, LOGs and BAT files.

For example, where the client id is “clnt”: clntgo.bat accepts 2 parameters: 
CGF-Number and the date/time (be sure the format can be used in a filename.)

The command “clntgo 26 140910” runs rrrChive with “clnt_23.cfg”  produces 
“clnt_23_140910.log”



I would also use an ARS escalation to call the bat files, at least to ensure 
that ARS is up and running.



The rrrChive error usually indicates a problem in the source server.

Especially with older AR Servers that have been upgraded multiple times, data 
errors in ‘old’ records are ‘identified’ by rrrChive.

If you look at the SQL tables for ‘sourceserver, Form1, entry=1522516’ 
you may find incomplete pieces of the AR record.

It will also produce errors for Selection Field values that are no longer 
valid, but were when the record was created.

The same goes for other field properties like length and min/max values.

The first few runs (usually for SYNCTOTARGET) produce errors that require data 
clean-up in the source server.

Once these are fixed rrrChive runs smoothly every time.

HTH and

THANKS MISI!

Joel

Joel Senderjdsen...@earthlink.net310.829.5552



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 10, 2014 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation qualification : DSO



**

I know that Misi reads and replies to the list, but that is really a support 
question for RRRChive, and should be asked of the Developer directlyMisi is 
usually very good at responding on the list, but you may want to go to his 
website and ask directly there via the support link.



On Wed, Sep 10, 2014 at 9:29 AM, MalviyaSaurabh malviya.saurab...@gmail.com 
wrote:

I have managed to right a batch file which I have scheduled to run every 3
hours in task scheduler in windows VM. And it is working fine. But for few
records I could see

Deleted source=sourceserver, Form1, entry=1522516
rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp,
line=1116
ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516)
  API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
  ARStatusList: contains 1 messages
  Number: ARERR 302
  Message: Entry does not exist in database
  Append:

This might have happened because I closed the command prompt by mistake when
I was testing the batch file on task scheduler.

My question is if we can ensure in rrrchive config file that during MOVE.
deletion from source should not happen until insertion in target form is not
completed. I have already shared ny configuration.
Urgent response is really appreciated.

Regards,
Saurabh




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Re: diary fields to form a chrological timeline ...

2014-09-10 Thread Omega LiPO
Thanks, I will give it a try.  // Omega LiPO

-Original Message-
From: Misi Mladoniczky m...@rrr.se
Sent: ‎11/‎9/‎2014 3:09
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: diary fields to form a chrological timeline ...

Hi,

A very long time ago I made a competent but a little ugly tool to convert
diary-data to a single record per entry.

https://rrr.se/cgi/index?pg=diaryx

You might want to change your solution and store all the diary data as
individual records instead of the big text-data used in diary-fields. You will
then show your diary data in one (or three) table-fields instead. When you
select a row, the details can be shown in a display-only field.

You can use filters to push data there for new tickets, and then use
RRR|DiaryX(tractor) to convert your current data to the new format.

The diary-field is just not suitable to report on...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 I have several diary fields. one in the incident ticket, one in the
 schedule ticket,  several in the sub-tasks of the same schedule tickets.

 management would like to have  a single report to list them , by datetime,
  content of dairy fields, in time orders.

 I am still in Remedy ARS 6.3 , and CR report tool XI.

 any tips from you are welcome.  In ARS v3.x I remember there is some
 programs to expend the dairy in the SQL level. However, I hope by now,
 should have some easy way.

 Thank you in advance for youe help.

 Regards,

 Omega LiPO
 email: omegal...@gmail.com

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Enable back the Help button in aruser tool ?

2014-09-10 Thread Omega LiPO
Hi there, 

I need a quick help from you. How to enable back the help-button of the aruser 
tool? 

I am checking the workflow, I remember the help-button can show the field 
workflow . But client side disable the help button. So, I need to enable it.  
And I could not locate such setting. 

Remedy ARS 6.3. 

Many thanks, 

Omega LiPO

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Promoting Load Foundation Data to Foundation forms.. Use Escalations? Or AIE?

2014-09-10 Thread Joe D'Souza
We have connected to an external data source that is the source of key
Foundation Data components listed below:

Company

Postal Codes

Site

Region

Company Site Assoc

People

 

I have created AIE jobs to load these into custom created staging forms,
where I perform initial data checks, transform if necessary and then load
into the data load forms such as COM:LoadCompany etc.

 

In order to promote them from Unvalidated DL_Status to Validated and then
Promoted, I was thinking of creating two escalations.

 

1)   The 1st escalation would modify all these records with a DL_Status
of Unvalidated to set z1D Action to VALIDATE so that the validation filters
fire.

2)   The 2nd escalation would then modify records that has a null
Error_Flag and a DL_Status of Validated to set z1D Action to LOAD

 

I'm torn between using Escalations to do these two steps and AIE thinking
that AIE may perhaps work more efficiently than Escalations.

 

If anyone has attempted an auto validation and load with minimal manual
intervention for data without errors, what did you'll use?

 

Cheers

 

Joe


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Javascript err while searching a form : Mid-tier 7.1

2014-09-10 Thread MalviyaSaurabh
Hi All,

I am facing issue while issuing a search on one of the remedy form im
mid-tier. A sucessful search opens a pop-up form with result to select one
of the many records.
Server version is 7.1. This issue is only happning in Chrome browser, IE and
Mozilla is just working fine. Since lot of our customer base are onto
chrome. Hence a fix is required. The client log is as follows:

ActiveLink: WTSM:NameCh Search 1
True actions:
 action 0
Alert: Caught exception undefined:undefined - TypeError:

undefined is not a function... AT:

TypeError: undefined is not a function
at window.weOpenModalPopup
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:1961:14)
at SelectionPopup
(https://devops/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:22578:97)
at WorkflowContext.executeAll.WorkflowContext.execute
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2486:45)
at ARRunX
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:65:15)
at Object.AREVTButton536870909 [as f]
(https://devops.com/ars/forms/appsvr.com/WebTrak+Submitted+Mail/NameChange/form.js/8c912ab0.js:28:101)
at WorkflowContext.executeAll.WorkflowContext.execute
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2487:37)
at ExecuteWorkflow
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:10668:15)
at WorkflowContext.executeAll.WorkflowContext.execute
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2486:45)
at new WorkflowContext
(https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:2415:6)
at
https://devops.com/ars/resources/javascript/7.1.00%20Patch%20008%20200910300530/ClientCore.js:1414:5

Any pointers in the correct direction will also help.

Regards,
Saurabh



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