Re: RKM 7.6.04 import of articles from a third party location
You can't simply use the Data Import Tool because each RKM article stores data in two forms: RKM:KnowledgeArticleManager (stores the article ID, Title, etc) and then whatever type of article it is joined to HowTo, Reference etc is the form containing those form specific values (Question, Answer, etc). BMC has a non-GA tool that you can use to convert XML, CSV, HTML files into RKM 7.6 but you have to request it through customer support. We have also had success creating a custom Java program that reads in the data source and connects to the AR server and using the AR API you can populate the respective forms. Hope that helps. Alan BlakeKnowlysis --- On Wed, 7/20/11, Arnab Baral arnab...@gmail.com wrote: From: Arnab Baral arnab...@gmail.com Subject: Re: RKM 7.6.04 import of articles from a third party location To: arslist@ARSLIST.ORG Date: Wednesday, July 20, 2011, 4:44 AM ** Hi Tauf, This is a project where we cannot go for any customization at all. Leaving that aside can you tell me how to go ahead with it. I am dealing with 4000 artilces here all in HTML format residing in a sharepoint in Client environment. Arnab On Wed, Jul 20, 2011 at 10:24 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Arnab, Have you looked through the Admin guide for RKM? Perhaps you can create a join form with the RKM Article Manager form and a custom form where you show the html doc in a dataviz field. The issue there would be that you would rely on solely the metadata of the article instead of the content but perhaps this can be a temp workaround. How many articles do you have? -Original Message- From: Action Request System discussion list(ARSList) on behalf of Arnab Baral Sent: Tue 7/19/2011 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.6.04 import of articles from a third party location That is right Roger! Moreover since I have HTML files here, they need to be converted in a format where you can reach the point that you can map fields. But before reaching that state we have to deal with the HTML files and the formatting. I am not sure if you have dealt with this kind of a requirement before. On Wed, Jul 20, 2011 at 11:30 AM, Roger Justice rjust2...@aol.com wrote: ** Since this is a standard regular form you need to review creating an RKM artical and see what is in each field and then use the import tool to map the external fields to the internal fields. I reviewed the RKM admin guide and it does not have any import instructions. -Original Message- From: Arnab Baral arnab...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jul 19, 2011 7:07 pm Subject: Re: RKM 7.6.04 import of articles from a third party location ** Hi Roger, Sorry to bother you here. But do you have a step-by-step procedure that explains how it should be done? On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice rjust2...@aol.com wrote: ** Convert them to a csv file and use the import tool. -Original Message- From: Arnab Baral arnab...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jul 19, 2011 6:10 pm Subject: Re: RKM 7.6.04 import of articles from a third party location ** Hi Roger, Thanks for the reply. Could you please suggest how can I import HTML format articles into RKM 7.6.04? On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice rjust2...@aol.comwrote: ** RKM 7.6.04 does not use XML format. It is a ARS regular form that you can use the import tool with. -Original Message- From: Arnab Baral arnab...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jul 19, 2011 5:41 pm Subject: RKM 7.6.04 import of articles from a third party location ** Hi All, This is critical and urgent! Can somebody help me with import of articles located in a sharepoint in client location? The files can be extracted in HTML format and put in the remedy server. I have found some external convertor tools to convert the files to relevant XML format. But failed to convert them. Can somebody help in this kind of a requirement? -- *With Great Regards, Arnab Baral* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- *With Great Regards, Arnab Baral* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- *With Great Regards, Arnab Baral* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- *With Great Regards, Arnab Baral* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy Knowledge Paks
In 7.6.03 RKM was re-written as an AR app. Therefore, the implementation of RightAnswers is totally different than it was in previous versions of RKM. I haven't been part of an implementation with RightAnswers in RKM 7.6+ but I have heard that it takes a decent amount of database space (with RKM content residing in the AR database now). Alan BlakeKnowlysis --- On Wed, 5/18/11, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com wrote: From: Prasanth Prabhakaran prasanth.prabhaka...@wipro.com Subject: Re: Remedy Knowledge Paks To: arslist@ARSLIST.ORG Date: Wednesday, May 18, 2011, 7:40 AM ** Hi Joe, Could you please throw some more light on this. Thanks Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** No the setup is straight forward.. Joe From: Prasanth Prabhakaran Sent: Wednesday, May 18, 2011 12:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** Hi , We are planning to have Right Answers integrated with RKM7.6.03,what do you think ? Is there any challenges ? Thanks Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 4:30 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** RightAnswers used to have a bug with their out of the box articles when used with RKM when I worked with it 3 years ago when RKM was on version 7.0, 7.1 and then 7.2.. On the left panel of the application when you would add favorites or recently added queues, while the authored articles would have a good English like name based on the summaries, Right Answers favorite articles used to show up with their file names which used to be a name like 85495749574986.html as the article name in the favorite or recently used panels.. If they have fixed that great, if not, then it was not that pretty looking and lost some of its value.. I had actually reported this bug when I saw it to them and at that time supposedly it had never been reported before and they acknowledged it as an issue.. Joe From: Kelly Gatewood Sent: Tuesday, May 17, 2011 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** We have had customers whom have used broth RightAnswers and Knowledge Brokers http://www.kbi.com. I have not had any issues with either. Also, the customers seem satisfied with the content as well. Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru Sent: Tuesday, May 17, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what vendors other folks on the list have used for knowledge paks -- we've begun to have discussions with RightAnswers, but it would be nice to know who else plays in this market. Thanks in advance! _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this
Re: RKM 7.06.03 and the Fat Client
** Correct 7.6.0x and on will only work in the web client.Alan BlakeKnowlysis--- On Thu, 3/24/11, Chowdhury, Tauf tauf.chowdh...@frx.com wrote:From: Chowdhury, Tauf tauf.chowdh...@frx.comSubject: Re: RKM 7.06.03 and the Fat ClientTo: arslist@ARSLIST.ORGDate: Thursday, March 24, 2011, 8:47 AM** Rich, RKM in 7.6.03 is definitely not going to work in the User Tool. Tauf Chowdhury| Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Thursday, March 24, 2011 10:44 AM To: arslist@ARSLIST.ORG Subject: RKM 7.06.03 and the Fat Client I was under the impression that ITSM 7.6.03 supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors unless you run it from the mid-tier (web). What gives? Knowledge Article _javascript_ error when accessing Search Knowledge Management in RKM 7.6.03 in the USER TOOL Back to Answers Printer Friendly Rate this Page Knowledge Article ID: KA327237 Version: 1.0 Status: Published Published date: 01/20/2011 Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Issue Regarding RKM Search Server 5.4
From the EPD (electronic products download) on bmc.com Alan BlakeKnowlysis --- On Tue, 3/15/11, uday kiran uday.rem...@gmail.com wrote: From: uday kiran uday.rem...@gmail.com Subject: Issue Regarding RKM Search Server 5.4 To: arslist@ARSLIST.ORG Date: Tuesday, March 15, 2011, 4:16 AM ** Hi Team , I recently installed RKM on demo systems , when i installed its asking for a key for Search Server 5.4,, how to get that key , Please let me know thanks Uday _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03??
It cannot. It is not supported or recommended. Alan Blake --- On Mon, 2/7/11, Bruce Sisk siskbr...@peoplepc.com wrote: From: Bruce Sisk siskbr...@peoplepc.com Subject: Can RKM 7.6.04 be installed against ARS\ITSM 7.6.03?? To: arslist@ARSLIST.ORG Date: Monday, February 7, 2011, 7:56 AM Does any one know if the new RKM 7.6.04 can be successfully installed and used against a ARS\ITSM 7.6.03 installation?? This will be on a windows server 2008 64bit, ms sql 2008, tomcat ars 7.6.03 itsm 7.6.03 infrastructure. Bruce Sisk PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Knowledge Management Install
I agree that RKM should be on its own machine. I would look to go with 7.2 (which is supported against AR 6) or even 7.5 which isn't necessarily supported but you are custom environment anyway. The 7.2 guide even walks through a custom integration. Alan BlakeKnowlysis --- On Mon, 1/10/11, Pierson, Shawn shawn.pier...@sug.com wrote: From: Pierson, Shawn shawn.pier...@sug.com Subject: Re: Knowledge Management Install To: arslist@ARSLIST.ORG Date: Monday, January 10, 2011, 8:10 AM ** I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won’t be like dealing with another Remedy app. It’s dealing with a another third party app that can be integrated with Remedy to populate it’s users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn’t go well (I’ve never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RKM 7.6.03 articles conversion tool issue
7.6.03 ships with a tool that converts 7.2 or 7.5 RKM XML files into AR based articles. Development is working on an tool that will be similar to the 7.5 RKMConvert tool, but it hasn't been shipped yet. Also, RightAnswers is providing their content in the new format. As for other HTML, DOC, PDF files etc you can either create a migration script and pull the data over or create knowledge stores and make the content searchable (but not RKM managed). Alan BlakeKnowlysis --- On Mon, 10/25/10, Aditya C adityarem...@gmail.com wrote: From: Aditya C adityarem...@gmail.com Subject: RKM 7.6.03 articles conversion tool issue To: arslist@ARSLIST.ORG Date: Monday, October 25, 2010, 12:49 AM ** Hello, We have installed RKM 7.6.03 on a standalone box and wanted to migrate html articles from previous RKM versions to this newer one. Like RKM 7.5 comes with the RKM convert tool which converts HTML articles to XML formats Do we have any such kind of a tool which converts HTML files to XML in RKM 7.6.03? Regards,Aditya _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: KRM 7.5 FTS Installation
RKM 7.5 is only supported on Tomcat 5. The easiest configuration is to put RKM on its own machine and using the Hummingbird installer that comes with RKM (get another machine) this way you also avoid contention with mid-tier. You could run multiple instances of Tomcat on your WEBSERVER machine and have hummingbird live there as well. You could also consider installing RKM on the APPSERVER (with the installers built in Tomcat 5.5) and try to utilize your existing Hummingbird on that same machine (although I don't really like this approach as I like to keep the web requests off of the AR server). Alan BlakeKnowysis --- On Sat, 10/2/10, Moe Abdelaziz mohamed_o_a...@yahoo.com wrote: From: Moe Abdelaziz mohamed_o_a...@yahoo.com Subject: KRM 7.5 FTS Installation To: arslist@ARSLIST.ORG Date: Saturday, October 2, 2010, 1:07 PM I attempted to install RKM 7.5 and it failed because I am running Tomcat 6.0.29. I managed to add a Server folder and copy the lib folder in it and the RKM installer picked it up and proceeded. However, after the installer was done, I was unable to log into FTS ssAdmin. I had to revert back my VM and restart the installation and this time, I followed all the instructions on the RKM installation guide to avoid the port conflict for Tomcat and still gave me the same results. By the way, all the log files were free of errors or exceptions. Has anyone encountered this before? Is there a work around or some sort of configuration that I missed in order to avoid the Tomcat port conflict? What’s the efficient installation of RKM in my situation given the below configuration? Can I just install RKM and the AR integration on the mid- tier and leverage the perfectly working instance of Hammingbird on the App server? Current Environment: 1- APPSERVER running •Win 2003 Enterprise 32-bit •AR 7.5.006 •ITSM 7.6.001 (AM, CM, IM, PM, RM, and SLM) •Hammingbird SearchServer 6.1 with its own embedded tomcat instance •AtriumCore CMDB 7.6.001 with its own embedded tomcat instance for web services •BMC Dashboard 7.6 2- DBSERVER running •Win 2003 Enterprise 32-bit •MS SQL 2005 Enterprise patch 003 3- WEBSERVER running •Win 2003 Enterprise 32-bit •Tomcat 6.0.29 separate instance •Mid-tier 7.5.006 on port 8080 Any ideas or thoughts would be highy appreciated. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Indexing Issue
Ensure the Company and Visibility Group values are being set as well as the encoded ones in SearchServer admin page. Alan BlakeKnowysis --- On Sat, 8/21/10, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: RKM Indexing Issue To: arslist@ARSLIST.ORG Date: Saturday, August 21, 2010, 8:53 AM ** Is the user who is performing the search got visibility by way of RKM related permissions to the articles? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Saturday, August 21, 2010 7:26 AM To: arslist@ARSLIST.ORG Subject: RKM Indexing Issue ** RKM 7p4 ARS 6.3 SearchServer 6.1 Having a production issue where after we run indexing on our RKM_RA_INTERNAL table no search results return. The indexing process takes about 20 minutes and in the end we can see abut 75,000 rows of data from the SearchServer administration page. However, when we do a search using RKM we get no results. Any thoughts? Frank _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKIM 7.2 Kills Tomcat Service
I suggest you use the second scenario where you use the same tomcat and get RKM running on Tomcat before trying the IIS integration. Once you have tomcat serving up the pages correctly then apply the IIS integration. Alan BlakeKnowlysis --- On Mon, 8/9/10, Kelly Gatewood kgatew...@itprophets.com wrote: From: Kelly Gatewood kgatew...@itprophets.com Subject: Re: RKIM 7.2 Kills Tomcat Service To: arslist@ARSLIST.ORG Date: Monday, August 9, 2010, 4:00 PM This is usually due to the fact that there is a port conflict between the two instances of Tomcat. This is from the BMC KM article 20018811. In line 69, change Connector acceptCount=100 connectionTimeout=2 disableUploadTimeout=true enableLookups=false maxHttpHeaderSize=8192 maxSpareThreads=75 maxThreads=150 minSpareThreads=25 port=8080 redirectPort=8443/ to Connector URIEncoding=UTF-8 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true enableLookups=false maxHttpHeaderSize=8192 maxSpareThreads=75 maxThreads=150 minSpareThreads=25 port=8080 redirectPort=8443/ In line 91, change Connector enableLookups=false port=8009 protocol=AJP/1.3 redirectPort=8443/ to Connector URIEncoding=UTF-8 enableLookups=false port=8009 protocol=AJP/1.3 redirectPort=8443/ See if that helps. Thanks Kelly Gatewood IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carin Grobler Sent: Monday, August 09, 2010 6:34 PM To: arslist@ARSLIST.ORG Subject: RKIM 7.2 Kills Tomcat Service Hi, Long story short I have been trying to get RKM 7.2 to work and play nicely with my current midtier installation Midtier 7.1 patch 11 Windows 2003 server Tomcat 5.5.25 Scenario 1 Installed RKM with separate Tomcat moved .jar files to Tomcat common/lib dir RKM works fine midtier works fine until you do an advanced search and it kills Tomcat. Scenario 2 Installed RKM and Midtier using same Tomcat with IIS integration Midtier stays stable RKM won't open admin pages get kms.web.controllers.AccessController: Request is not secure, redirecting toservername in stdout.log file Advanced searches still won't work Any suggestions Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
RKM Access Event Log Failures
I am seeing the following errors in the tomcat log and therefore not seeing reliable Report data: kms.sql.SQLServer - Failed to log access event: String or binary data would be truncatedkms.sql.SQLServer - Failed to update usage count: [Hummingbird][SearchServer] Numeric value out of range Running MSSQL Server 2005 over Tomcat 5.5.25 Can anyone shed some light on these errors and possible resolutions? Thanks. Alan BlakeKnowlysis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM 7.5 Installation - Midtier or Application Server ?
I agree. RKM should really be on its own server. If it must share it can live fairly well with mid-tier - I never recommend putting it on the AR server. Alan BlakeKnowlysis --- On Tue, 7/13/10, Pierson, Shawn shawn.pier...@sug.com wrote: From: Pierson, Shawn shawn.pier...@sug.com Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? To: arslist@ARSLIST.ORG Date: Tuesday, July 13, 2010, 9:14 AM ** We recently moved RKM to its own server due to performance issues and issues dealing with shared files in Tomcat when we would apply patches or upgrades. It is definitely feasible to have RKM and the Mid Tier on the same server, and we ran with that for quite a while, but it’s easier to support RKM onto its own server. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, July 13, 2010 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 Installation - Midtier or Application Server ? ** Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: On the MidTier server. RKM requires web components. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mario Röhr Sent: Monday, July 12, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escape out of Hit list in RKM integration
What is the desired flow? I am confused as to what you are expecting to happen? When you say escape out of do you mean for it change Tabs or what? Alan BlakeKnowlysis --- On Tue, 7/6/10, Gramlich, Jeff jeff.graml...@providence.org wrote: From: Gramlich, Jeff jeff.graml...@providence.org Subject: Escape out of Hit list in RKM integration To: arslist@ARSLIST.ORG Date: Tuesday, July 6, 2010, 2:49 PM ** Hi Testing RKM 7.2 Patch 3 In ARS 6.3 Have a test subject w/special visual needs. Who uses JAWS. In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh Search button. Testing has ran into a bump. Can’t escape out of the Hit list using key commands. Have found none in JAWS documentation nor Windows. Anyone run into this problem before? Barring locating that solution my next option is to place some sort of button on the RKM site in the Results table to ‘escape’ out of it. My assumption is this will pass onto the Remedy session through the integration piece. (maybe with a little workflow) Thanks Jeff This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Where the RKM is storing the indexed data
Wherever you choose to install Hummingbird, you will find a fultext subfolder and in that folder you will find the corresponding tables that hummingbird creates to store the indexes. It consists of a series of files with the following extensions:.cat, .cfg, .cix, .dct, .dyx, .log, .rex, .refx, .stm You can access the SS Admin (where you can browse the index tables and data) by going the the http://hb_server:port/ssadminThe port is typically 8666 Alan BlakeKnowlysis --- On Tue, 6/15/10, pivanov p.iva...@brightconsulting.bg wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Where the RKM is storing the indexed data To: arslist@ARSLIST.ORG Date: Tuesday, June 15, 2010, 7:19 AM Dear Colleagues, i am looking for where the RKM (Hummingbird SearchServer) is storing the indexed data, specially the indexed files (when you select in the RKM to index remote directory and its all containment). Every help will be appreciated :) Cheers, Plamen Ivanov www.remedy.bg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
** It is quite simple to install (in 7.5 it even does the ITSM integration work for you as before you had to modify forms/active links).Configurations are pretty simple and most are done via a GUI configuration tool (all of them are driven via the KMS_Config.xml file) so if editing XML is something you are comfortable doing then you shouldn't have too much difficulty.I recommend you change the Authoring workflow steps, review the templates and tweak as needed for your business needs. I would certainly look to KCS as the methodology that drives your process and subsequent configurations.Overall, RKM becomes very usable very quickly, but getting your analysts to actually own and use the knowledge it stores is where you will find the most difficulty. In helping organizations implement KCS and RKM we have found that this is really where the service desk obtains true economies of scale as you are effectively able to reuse your knowledge in resolving incidents.Alan BlakeKnowlysis--- On Tue, 6/15/10, Boyd, Rebecca E. boy...@wfu.edu wrote:From: Boyd, Rebecca E. boy...@wfu.eduSubject: Re: KB toolTo: arslist@ARSLIST.ORGDate: Tuesday, June 15, 2010, 8:13 AM** We are looking at deploying KM it for internal purposes (at least initially) and fall under the category of a small to medium shop. Exactly how hard is it to get it up and running? Assuming we get past the installation, how much configuration is there before it is actually usable? Remedy 7.5 Windows Server 2008 Oracle 11G Apache Tomcat 5.5 Rebecca Boyd Application Administrator Information Systems 336.758.5671 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, April 15, 2010 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** I think it depends a bit on what you’re environment is and what you’re looking for. RKM is designed around Remedy, so you do get some nice integration features like being able to specify resolution category information, etc., for when you use a KB article to solve an Incident and such. That said, I would also look at the number of people using the system, how you intend the KB to be used (self support, as an aid to the help desk, etc.), how many articles you expect to have in the KB, etc. In my experience, RKM is not an enterprise class application, but it more suited to smaller shops. It lacks good management capabilities for a large number of users, Remedy support groups, and articles. For a smaller shop (say, less than 100 support groups, or only a few hundred users, a few hundred or a few thousand articles, etc.), RKM may be fine. For a larger organization, in my experience, the tool has not been stable enough or manageable enough. In our case, it has been the most problematic of any of the BMC applications I’ve worked with. So, for a small to medium organization, RKM may work fine. For a larger organization, or where you intend to supply a knowledge base to a large set of external clients, there are a number of other possible solutions that may work better for you depending on your needs, and most of the major KB vendors will claim that they can integrate with Remedy in one way or another. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Blake Sent: Thursday, April 15, 2010 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** RKM is a good tool and integrates nicely. I recommend you look to Knowledge Centered Support (KCS) in creating a solid KM process and then select a tool that facilitates your process. Alan Blake Knowlysis --- On Wed, 4/14/10, David Drake david.dr...@wipro.com wrote: From: David Drake david.dr...@wipro.com Su_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Installing RKM 7.5
In the KMS_Config.xml set the debug=3 then try again and you will get more verbose logging. Your connection string likely isn't correct or you don't have the JAR in a folder accessible by Tomcat. Alan BlakeKnowlysis --- On Tue, 6/8/10, Halleux, Jean-Louis jean-louis.hall...@scarlet.biz wrote: From: Halleux, Jean-Louis jean-louis.hall...@scarlet.biz Subject: Installing RKM 7.5 To: arslist@ARSLIST.ORG Date: Tuesday, June 8, 2010, 1:02 AM ** Hello, I try to install RKM 7.5 patch 1 on Oracle 10g. I use jdk/jre 1.6 and Tomcat 6.0. The installation succeeds, but the post_installation fails, when trying to connect to Oracle. I always receive an error 0RA-01017 (invalid user/password), though I am quite sure my password is correct. I tried the jdbc connection strings like : host:port:sid and also tried the full description coming from tnsnames.ora (description=(addresslist=…). I also tried to change the ojdbc*.jar file to more recent version in the lib directory of RKM, and in the lib directory of tomcat, I still get ORA-01017. Any tip ? Thanks a lot. Jean-Louis Halleux This message was successfully scanned against all known virusses by McAfee Groupshield. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan BlakeKnowlysis --- On Wed, 5/26/10, pivanov p.iva...@brightconsulting.bg wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: arslist@ARSLIST.ORG Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Login Page
You could use template.html and include a disclaimer that way, maybe use some JavaScript to detect you are on the login page and only show it on that page. Alan BlakeKnowlysis --- On Mon, 5/17/10, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: RKM Login Page To: arslist@ARSLIST.ORG Date: Monday, May 17, 2010, 4:18 PM We need to add a disclaimer to the login page of RKM but I noticed it's not a jsp login. Does anyone know where or how I can update the login page to include this disclaimer? TIA Mike -- View this message in context: http://old.nabble.com/RKM-Login-Page-tp28589558p28589558.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Browse Tab
You would want to look at using the template.html file and inject some javascript that hides it. Alan BlakeKnowlysis --- On Tue, 5/11/10, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: RKM Browse Tab To: arslist@ARSLIST.ORG Date: Tuesday, May 11, 2010, 12:02 PM All, Does anyone know if it's possible to hide the Browse tab within RKM? If so, how? We are running RKM 7.5 p1. TIA, Mike -- View this message in context: http://old.nabble.com/RKM-Browse-Tab-tp28527420p28527420.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Watch Button
You could pull that off by extending the RKM UI with the template.htm file (found in kms_conf) and adding some javascript to manipulate it using the DOM. Alan BlakeKnowlysis --- On Mon, 4/26/10, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: RKM Watch Button To: arslist@ARSLIST.ORG Date: Monday, April 26, 2010, 1:32 PM Can anyone help me figure out how to hide/remove the Watch button that appears when you open an RKM article? Thanks in advanced. -- View this message in context: http://old.nabble.com/RKM-Watch-Button-tp28369230p28369230.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KB tool
RKM is a good tool and integrates nicely. I recommend you look to Knowledge Centered Support (KCS) in creating a solid KM process and then select a tool that facilitates your process. Alan BlakeKnowlysis --- On Wed, 4/14/10, David Drake david.dr...@wipro.com wrote: From: David Drake david.dr...@wipro.com Subject: Re: KB tool To: arslist@ARSLIST.ORG Date: Wednesday, April 14, 2010, 5:44 PM Remedy's RKM is the best From: Action Request System discussion list(ARSList) on behalf of lakhes Sent: Wed 4/14/2010 4:35 PM To: arslist@ARSLIST.ORG Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KMX problems
Hummingbird has a UI where you can go in and unprotect and delete the tables if needed and then the rebuild should be able to build the entire index over from scratch. The URL is typically http://server:8666/ssadmin Alan BlakeKnowlysis --- On Thu, 4/1/10, Warren Baltimore warrenbaltim...@gmail.com wrote: From: Warren Baltimore warrenbaltim...@gmail.com Subject: KMX problems To: arslist@ARSLIST.ORG Date: Thursday, April 1, 2010, 3:47 PM ** Folks, I am blindly trying to fix a problem with my Knowledge base. First off... KB is running on a Windows 2000 server. It is KMX 5.4 (I think). Running on Hummingbird 5.4. It's normally very quiet and I don't need to do anything, but I followed the instructions to update the indexes (Killed KMS Indexing Service and IIS). Ran the Update scripts Brought everything back andMy helpdesk complained that it was even worse! They were right. The thing was fried. So, I ran kms_Rebuild.bat. This seemed to clean things up BUT none of the published KB's are available! I went back and took a look, and whenever the Published index attempts to build, it comes back with an error: C:\Program Files\ar system\apps\kms\bin\Indexingexecsql c:\progra~1\arsyst~1\ap ps\kms\bin\indexing\up.txt validate index published validate table; execsql: execute failed SQLSTATE: 80913, Native error: 0, error text [Hummingbird][SearchServer]Table is protected *** C:\Program Files\ar system\apps\kms\bin\Indexingpause Press any key to continue . . .Now, I've tried everything I can think of but no luck. I have even tried adding unprotect table Published; to the Update_Published.bat script without any luck. The other update scripts run fine. Just not the published -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Features in RKM: Which version
7.2 Alan BlakeKnowlysis --- On Wed, 3/31/10, Gramlich, Jeff jeff.graml...@providence.org wrote: From: Gramlich, Jeff jeff.graml...@providence.org Subject: Features in RKM: Which version To: arslist@ARSLIST.ORG Date: Wednesday, March 31, 2010, 12:06 PM ** Hi all. Where is which version of RKM support this? 7.2 .5 .6 8.? Leverage Existent Data – External data can also be indexed without being imported (e.g. MS SharePoint) thanks This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Document Migration from Dev to production
RKMConvert is the data import tool. It was improved in the 7.5 release. You will need to update each of your articles in DEV to have new ID numbers both as their filename and in the doc_id field within the XML file. The change to the database must also be done. The table name is sequence and the column to update is seq_last_value Alan BlakeKnowlysis --- On Wed, 3/24/10, Lyle Taylor tayl...@ldschurch.org wrote: From: Lyle Taylor tayl...@ldschurch.org Subject: Re: RKM Document Migration from Dev to production To: arslist@ARSLIST.ORG Date: Wednesday, March 24, 2010, 11:29 PM ** To really do it, you probably need to manually rename the files and edit them with the document ID that you want them to have. You will probably also have to update the RKM database to increase the next document ID to a number greater than the last article that you will be adding from dev (I’m not sure where that field is off the top of my head, though – and I would probably do that before you start editing and renaming files to ensure that you don’t get new articles added in production with a document number that you were going to use for your dev articles). Then I think you can probably just throw the documents in the Published directory (or whatever it’s named) and then reindex your articles for them to get picked up and included in search results. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, March 24, 2010 6:32 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Document Migration from Dev to production ** I see that there is the document ID in the document and the document name itself is the document ID. Is there anyway to ot manully change it? Where is this command line import tool you are refering to? Kevin Begosh On Wed, Mar 24, 2010 at 5:13 PM, Roger Justice rjust2...@aol.com wrote: ** Review the XML document and you see the ID is on the document. There is a command line import tool this might help. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Mar 24, 2010 8:04 pm Subject: RKM Document Migration from Dev to production ** List, I am in a pickle here. I have 200 RKM documents that are in a dev environment. Thise ID's are 100-300. I am being asked to move them into poduction where there are 500 documents, 100-500. Is there an easy way to move those 200 RKM documents from dev into production that will automatically pick up the nextr id's like 501 etc... RKM 7.2, ARS 7.5, SQL 2005 DB, windows 2003 server, tomcat for RKM -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Issue
I have heard of this issue. Make sure you are on the latest RKM patch and if you already are then open a support ticket and get the latest hotfix for this. Alan BlakeKnowysis --- On Mon, 3/15/10, Kevin Begosh kbeg...@gmail.com wrote: From: Kevin Begosh kbeg...@gmail.com Subject: Re: RKM Issue To: arslist@ARSLIST.ORG Date: Monday, March 15, 2010, 12:48 PM ** This is what I did and the stepts I took This is what I did 1. Took publish document and click modify 2. This opened it up in draft status 3. I then modified the document and clicked save 4. I then took the draft document click modify 5. The I clicked on promote. 6. That then saved and closed out the article. 7. This brought me back to the main page 8. The draft article was no longer there. 9. I looked at the published article and it has the changes I made. 10. I reindexed the server and the draft version is showing up again. I looked in the RKM Data folder and the draft article document never left. It seems like the problem is once I put a published article in draft to modify I can never get that draft out besides if I manully delete it. Kevin Begosh On Mon, Mar 15, 2010 at 2:26 PM, Kevin Begosh kbeg...@gmail.com wrote: List, I am working with RKM 7.2.00.002, and I have published articles that I put back into draft to modify and then re-publish when I am done modifying it. The problem is that it keeps the copy of draft as well as the published one. I have re-indexed and it does not go away. Actually when I set the draft to publish it goes away but when I re-index it comes back. Has anyway else seen this. Am I doing something wrong with the document? ARS 7.1 pach 9 WIndows 2003 tomcat 5.5 -- Kevin Begosh -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error in RKM
If this is on a 64-bit OSI have found you need to load the User tool (for some reason this adds the required libraries that it can't seem to find). Alan BlakeKnowlysis --- On Wed, 1/27/10, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Error in RKM To: arslist@ARSLIST.ORG Date: Wednesday, January 27, 2010, 5:46 AM ** It appears like you haven't installed your SQL server client on your server. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mahendra Mahalkar Sent: Wednesday, January 27, 2010 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Error in RKM ** Hi Ramgiri, Go to Configure Tomcat -- Java tab add the line -Djava.library.path=mid-tier-install-dir/WEB-INF/lib Hope this helps. Thanks Regards, Mahendra Mahalkar On Wed, Jan 27, 2010 at 5:37 PM, Ramagiri ravi.ramag...@gssamerica.com wrote: ** Hi All , I have installed BMC Remedy Knowledge Management 7.2 in one of the server and the Application and Database server are in different servers. When I am trying to configure the RKM server I am getting the following error below is the screen shot . Please any one can suggest what I need to do . I have followed the following steps :- 1 ) Open the kms_config.xml file with any standard text editor.The kms_config.xml file is located in the following folder:\BMC Remedy Knowledge Management\data\kms_conf 2 ) Locate the database driver element. It is similar to the following statement:database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0password=password url=jdbc:microsoft:sqlserver://server:1433user=RKM_Admin/ 3 ) Make the following changes: • Change the driver attribute to the following value:database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver • Change the url attribute to the following value:url=jdbc:sqlserver://server:1433 The database driver element should be similar to the following statement:database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0password=password url=jdbc:sqlserver://server:1433user=RKM_Admin/ 4 ) Save the kms_config.xml file. 5 )Restart web services. And also I have checked with moving the following files :- 1) Stop Tomcat , Move the following files to your desktop from the …\AR System\Mid Tier\WEB-INF\lib directory ,Arapi71.jar ,Arutil71.jar ,Start Tomcat,Go back to the RKM URL and try the config wizard again . But no use , need all your help. Thanks Regards, Ravi Chandra.R _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM No Suitable Driver
The no suitable driver all comes down to you JDBC connection defined in KMS_Config.xml you have to make sure you are referencing the driver correctly. RKM 7.5 doesn't integrate out of the box with ARS 7.1 the workflows are different. If you are running ARS 7.2 I recommend RKM 7.2 patch 3 Alan BlakeKnowlysis --- On Mon, 1/25/10, bruce sisk siskbr...@peoplepc.com wrote: From: bruce sisk siskbr...@peoplepc.com Subject: Re: RKM No Suitable Driver To: arslist@ARSLIST.ORG Date: Monday, January 25, 2010, 9:10 PM Does RKM 7.5 run against a 7.1 ARS?? -Original Message- From: strauss stra...@unt.edu Sent: Jan 25, 2010 10:18 PM To: arslist@ARSLIST.ORG Subject: Re: RKM No Suitable Driver On 7.1 and 7.2 I have had much better luck installing RKM with the JDBC Driver for SQL Server 2000 installed, even though I was normally using it against a local install of SQL Server 2005 Standard; the KMS_config.xml file is coded for that, and is better able to complete the installation. THEN I usually edit the xml file to change the driver. OOTB: !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot ...and then comment out the old line and add the new line with the correct syntax for the 2005 driver (.jdbc.sqlserver. get inverted to sqlserver.jdbc): !--database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:microsoft:sqlserver://localhost:1433 user=RKMAdmin/-- database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ /RKM_boot I checked several of my RKM 7.2 servers, and all have the 2000 syntax commented out and the 2005 syntax added. Trying to do this _during_ the install doesn't work - do it afterwards. == BTW, in 7.5 they include more possibilities for the db: Out-of-the-box JDBC driver A JDBC driver is provided with the BMC Remedy Knowledge Management installation, for Sybase, Oracle®, and MS SQL databases. MySQL databases requires you to acquire the relevant JDBC driver. !-- Shipping default is SQLServer2000 on localhost:1433(default install) -- database_mysqldisabled driver=com.mysql.jdbc.Driver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:mysql://localhost/rkm user=root/ database driver=com.microsoft.sqlserver.jdbc.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=!!gdfadfcdfddhglda schema_name=rkm type=sqlserver url=jdbc:sqlserver://localhost:1433 user=RKMAdmin/ database_sybasedisabled driver=com.sybase.jdbc2.jdbc.SybDriver initial=0 max-active=75 max-idle=25 min-idle=0 password= url=jdbc:sybase:Tds:localhost:5000/rkm user=sa/ database_oracledisabled driver=oracle.jdbc.driver.OracleDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=password url=jdbc:oracle:thin:@localhost:1521:orcl user=system/ ...and the installer must have set the syntax to 2005 or later; my db on that server is SQL Server 2008. It was built in early November, days before WWRUG 2009 as a new install with RKM 7.5.00.001, and I have forgotten whether the installer even supports SQL Server 2000, or what choices it gave me (and none of the documentation is helpful in this regard). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Monday, January 25, 2010 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: RKM No Suitable Driver So...I spent the weekend wiping this server and reinstalling: Java 1.6 P18 MS SQL 2005 JDBC drivers 1.2 Mid-tier 7.1 P8 including Tomcat RKM 7.2 Mid-tier is working and fully able to communicate with the DB. RKM installed with no issues. I am unable to complete the Configuration wizard. I get to the screen where it asks for the info to create the DB objects and I get the error in the log shown below...Failed to create database objects. No suitable driver. I have the JDBC on the same server as the RKM install. I have read and followed ALL of the KB articles that apply or may apply to this. I added a classpath to the environment varibales...is that correct?? Should it be in a Tomcat config somewhere?? Is the 1.2 version the correct one to use?? I am sure there are many installations of this out there. I would appreciate any help. Thanks, Bruce Sisk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of bruce sisk Sent: Thursday,
Re: Tomcat on Windows Server 2008 R2 64bit with IIS
To get Tomcat to run on a windows 2008 64 bit server I had to add the JRE bin folder to the PATH. It is an issue with getting 2k8 to start the service if I remember correctly, to prove that you can execute the bootstrap.jar and tomcat will startup that way. Alan BlakeKnowlysis --- On Tue, 1/19/10, Mike Ballinger mike.ballin...@arpc.denver.af.mil wrote: From: Mike Ballinger mike.ballin...@arpc.denver.af.mil Subject: Re: Tomcat on Windows Server 2008 R2 64bit with IIS To: arslist@ARSLIST.ORG Date: Tuesday, January 19, 2010, 9:36 AM Give this a try and see if this resolves your issue 1. Locate the applicationhost.config file. It is probably in C:\Windows\System32\inetsrv\config 2. Open the applicationhost.config file and find requestFiltering 3. Add allowDoubleEscaping=true to it so it will look now look like this requestFiltering allowDoubleEscaping=true You can also find the instructions for this at http://support.microsoft.com/kb/942076 Hope this helps Mike Ballinger Developer ARPC/DPD mike.ballin...@arpc.denver.af.mil DSN 926-6388, 303-676-6388 -Original Message- From: Carter, Craig J Civ USAF AFRC ARPC/DPD Sent: Thursday, January 14, 2010 12:53 PM To: Ballinger, Mike L Civ USAF AFRC ARPC/DPD Subject: FW: Tomcat on Windows Server 2008 R2 64bit with IIS Do you think this may be the issue you had with the special Windows setting? If you think it is, you may want to reply to his arslist email if you have it to help him out. He is on 64-bit Windows but otherwise looks similar. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cecil, Ken Sent: Thursday, January 14, 2010 10:08 AM To: arslist@ARSLIST.ORG Subject: Tomcat on Windows Server 2008 R2 64bit with IIS ** I just installed ARS 7.5 and Mid-Tier with Tomcat. I am trying to get the Mid-Tier working. Right now when I go to http://localhost/arsys/shared/config/config.jsp http://localhost/arsys/shared/config/config.jsp I get an HTTP Error 404.0 Not found error. I think it may have something to do with getting Tomcat configured correctly. Has anyone done this on 2008? What extra steps are required after the AR install routine? I saw these post installation instructions in the ARS Installation Guide unfortunately it looks like they only apply to server 2003 since I don't even have that directory or scripts they mention. To run Tomcat with IIS on Windows 2003 Server x64 1. Install the mid tier, and choose Tomcat as the JSP engine. 2. In a command window, change directories to C:\Inetpub\AdminScripts. 3. From the command window, run the following command: cscript.exe adsutil.vbs SET W3SVC/AppPools/Enable32BitAppOnWin64 1 This step enables 64-bit IIS to run 32-bit processes. 4. From the command window, run the following command: cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile C:\Program Files (x86)\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll 1 jakarta 1 jakarta This step adds and enables the Jakarta Isapi Redirector web service extension. 5. Stop and restart IIS. Thanks for your help, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Viewing RKM News Flashes
Write an XSL transform that reads the xml files in news folder and displays them in the window you desire. Alan BlakeKnowlysis --- On Mon, 1/4/10, bruce sisk siskbr...@peoplepc.com wrote: From: bruce sisk siskbr...@peoplepc.com Subject: Viewing RKM News Flashes To: arslist@ARSLIST.ORG Date: Monday, January 4, 2010, 3:44 PM Hello, I want to display the Remedy Knowledge management (RKM) News Flashes tab in their own separate window. Has any one figured out how this can be done?? Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot load required libraries - RKM 7.2
When you get Cannot load required libraries that typically means there is a conflict in the JAR files with mid-tier (like you saw in the KB articles). Seeing as you don't have mid-tier on the same box as RKM that isn't the issue. As the log describes you have an AR connection issue. Confirm that you have the correct host, user, password for your AR Connection setting in KMS_Config.xml. This user must be an Administrator and have a fixed license. Hope that helps.Alan BlakeKnowlysis --- On Fri, 12/18/09, Ram Rudra rambabu.ru...@gssamerica.com wrote: From: Ram Rudra rambabu.ru...@gssamerica.com Subject: Re: Cannot load required libraries - RKM 7.2 To: arslist@ARSLIST.ORG Date: Friday, December 18, 2009, 12:31 PM ** Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven’t installed another mid-tier for my new RKM server. Thanks, Ram _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Knowledge Management implementation (UNCLASSIFIED)
I recommend you consider a Knowledge Centered Support (KCS) approach to your knowledge management implementation. This is the best practice methodology when it comes to knowledge management and is widely adopted by large organizations and proven successful. With a solid process in place your tool (RKM 7.5) will then be used far more successfully. Alan BlakeKnowlysis --- On Thu, 12/3/09, Drake, David P Mr CTR USA MEDCOM USAMITC david.dra...@us.army.mil wrote: From: Drake, David P Mr CTR USA MEDCOM USAMITC david.dra...@us.army.mil Subject: Re: Knowledge Management implementation (UNCLASSIFIED) To: arslist@ARSLIST.ORG Date: Thursday, December 3, 2009, 7:06 AM Classification: UNCLASSIFIED Caveats: NONE Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, December 02, 2009 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management implementation (UNCLASSIFIED) ** If they had a previously run system to do something similar you will need to consider migration. I remember trying to migrate files from another KB system a couple of years ago as Remedy KB docs. Scope related questions important too - what goes in what stays out what gets public what stays internal. Role related questions - who are subject matter experts - who are the techs who would compose the initial articles.. Categorization related questions - to separate lets say IT related stuff from HR... You migjt also want to discuss the lifecycle of these KB articles.. when to revise, when to retire.. These are the things that come to me at the top of my mind.. Joe From: Drake, David P Mr CTR USA MEDCOM USAMITC david.dra...@us.army.mil To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:47:24 AM Subject: Knowledge Management implementation (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Good morning all, We're working on implementing Knowledge Management 7.5 in our environment. Does anyone have a list of questions they used in their own implementation when coming up with functional requirements. I know there are any number of ways to do it, just looking for a list that I can borrow from. Thanks Classification: UNCLASSIFIED Caveats: NONE _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM 7.5
I too have seen issues with installing 7.5 but a manual import of the def files (or re-running the install) and upgrading hummingbird went okay for me. I think it is wise to move to patch1 - there are many issues resolved in it. Support can also get you a hotfix above patch1. Alan BlakeKnowlysis --- On Sat, 11/14/09, brian.bis...@goldstag.demon.co.uk brian.bis...@goldstag.demon.co.uk wrote: From: brian.bis...@goldstag.demon.co.uk brian.bis...@goldstag.demon.co.uk Subject: Re: RKM 7.5 To: arslist@ARSLIST.ORG Date: Saturday, November 14, 2009, 7:29 AM Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832From: patrick zandi remedy...@gmail.com Date: Fri, 13 Nov 2009 17:26:51 -0500To: arslist@ARSLIST.ORGSubject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need tips on integrating Sharepoint as a KB
I suggest you take a look at KCS (Knowledge Centered Support) principles before you start an integration. Ensure your business users understand the importance of Knowledge Management and that it isn't just s software solution but a process. Once they have that understanding, I would mimic the RKM integration with Remedy. You would basically embed the Sharepoint site in a View Field and pass URL parameters as the query string etc. Hope that helps. Alan BlakeKnowlysis --- On Tue, 9/29/09, Rick Westbrock ri...@petco.com wrote: From: Rick Westbrock ri...@petco.com Subject: Need tips on integrating Sharepoint as a KB To: arslist@ARSLIST.ORG Date: Tuesday, September 29, 2009, 11:34 AM ** Hi all- We are not using the RKB product but I'm interested in any information out there about integrating an MS Sharepoint install that contains troubleshooting documents into my custom Remedy installation. Ideally once a user selects the CTI and types a short description of the problem they would be presented with documents from the Sharepoint that are relevant. I am running 7.0.1 at the moment but will be upgrading to 7.5 next year. I have to imagine that someone out there has done this already, any pointers to get me going in the right direction would be much appreciated. Thanks, Rick _ Rick Westbrock, Telecom Engineer PETCO Animal Supplies, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy v7.5 Hardware Landscape - Suggestions??
With Knowledge Mgr or RKM (I'm assuming) your single point of failure for failover will be your Hummingbird search server. For true loadbalancing you will want at least two web servers running RKM and one data server housing the search server. You could then mirror that setup as an entire failover solution and you would just need to rebuild your search server indexes. I typically like to see RKM on a separate machine than mid-tier (two enterprise applications fighting over the same Tomcat resource can be problematic) Hope that helps. Alan blakeknowlysisabl...@knowlysis.com --- On Mon, 9/14/09, Antonio Maradiaga antonio.rem...@gmail.com wrote: From: Antonio Maradiaga antonio.rem...@gmail.com Subject: Remedy v7.5 Hardware Landscape - Suggestions?? To: arslist@ARSLIST.ORG Date: Monday, September 14, 2009, 11:51 AM ** ARSList, Good afternoon. I wanted to know out there could please help out with some ideas for putting together a hardware landscape architecture proposal for a new Remedy v7.5 environment. Our client has asked us to come up with a to-be hardware landscape for a new Remedy v7.5 environment. The client has around 500 concurrent users but they support about 4500+ Remedy users. They're currently using the following modules on an ARS v6.3 server: - Help Desk - Knowledge mgr - Asset - CMDB v1.1 - Mid-tier The above modules and database currently reside on the same Sun Solaris server running Unix. The DB is an Oracle 9x db. As far as the new v7.5 environment, they're looking to use the following modules: - Incident - Problem - Knowledge Mgr - Asset - CMDB - Mid-Tier They would like to continue to use an Oracle DB on a Unix server for the DB, but want to breka out the ARS on a separate server. To help out, they have provided the following hardware for the v7.5 landscape: 2 Domains of 4 x 16 on M5000 Sun Server. They would like to use load balancing and the proposed hardware landscape for v7.5 will be for production only. They'd like to use VMWare instances for their DEV and QA environments. Another requirement would be to have a Disaster Recovery site for failover. Any suggestions would be most appreciated. Many thanks. ~Antonio _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Alternative to Crystal Reports
Knowlysis uses a tool called iReport in combination with Jasper Reports to write custom reports over Remedy Knowledge Management. You could use these open source tools to also report over the AR database and others. Alan Blake --- On Tue, 8/25/09, Trond Valen trondva...@gmail.com wrote: From: Trond Valen trondva...@gmail.com Subject: Re: Alternative to Crystal Reports To: arslist@ARSLIST.ORG Date: Tuesday, August 25, 2009, 4:04 AM ** It looks like from BMC's pages that this can only generate reports for ITSM applications. Is that correct, or can it be used to report on anything on the ARS server? Best regards Trond On Fri, Aug 7, 2009 at 12:48 AM, Roger Justice rjust2...@aol.com wrote: ** Analytics that is sold by BMC. It is a run time version of BO application. -Original Message- From: Trond Valen trondva...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, Aug 6, 2009 2:28 am Subject: Alternative to Crystal Reports ** Hi Quick Question: I have heard there is another reporting tool (for use with Remedy) from Business Objects that is preferred by many over Crystal Reports. What is this called? I have forgotten... Does anyone have experience with it and could tell me if there are great advantages of using it? Regards Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SSL for RKM 7.5
I have configured a few systems to use an SSL cert and updated the KMS_config.xml to reconize such. I never did more than that, so can't say how the AR integrations behaved...I imagine they would work just fine. Alan BlakeKnowlysis --- On Mon, 7/20/09, Bilinski, John john.bilin...@usdoj.gov wrote: From: Bilinski, John john.bilin...@usdoj.gov Subject: SSL for RKM 7.5 To: arslist@ARSLIST.ORG Date: Monday, July 20, 2009, 8:38 AM ** Hello all, Has anyone out there been successful in implementing the use of SSL certificates with your Remedy Knowledge Management 7.5 installation? Have you had any issues with this integration? Thanks. John Bilinski. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM - Multi-tenancy Issue
This sounds like one of the few bugs in 7.2 related to multi-tenancy. Patch 3 fixed the issue where the visibility groups were not being applied to the Update Requests tab (it is possible that in that same fix they addressed multi-tenancy). SW00322405 --- On Wed, 7/1/09, kevkenn kevkenned...@gmail.com wrote: From: kevkenn kevkenned...@gmail.com Subject: Re: RKM - Multi-tenancy Issue To: arslist@ARSLIST.ORG Date: Wednesday, July 1, 2009, 1:19 PM Yeah, but i've also heard that there's still a few bugs in 7.2 related to multi-tenancy. -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24295634.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Heterogeneous services
Try lstnrctl --- On Thu, 5/28/09, John Kelley john.kel...@dunkinbrands.com wrote: From: John Kelley john.kel...@dunkinbrands.com Subject: Heterogeneous services To: arslist@ARSLIST.ORG Date: Thursday, May 28, 2009, 11:02 AM Hi List Are there any oracle gurus out there that may be able to assist me. I'm setting up Heterogeneous Services to be able to access columns in an Access DB from within Remedy (Oracle DB 10g). I am trying to figure out how to start and stop a listener on my application server with Oracle 10g I can't find the Listener Utility. Is it part of the Oracle installer? When I type LSNRCTL start ... from the command line, it says 'lsnrctl' is not recognized as an internal or external command I do a search in the oracle directory and it is not there. Any ideas how to install it? What option in the Oracle installer installs the utility? Thanks JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Save Incident closes record
In Incident Management running over AR 7.0 when I save a New Incident the record is immediately closed. I need it to stay open so I can complete further actions, any ideas as to how I can accomplish this? Thanks. Alan Blake Knowlysis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save Incident closes record
Thanks Roger! Got it working how I want now. --- On Fri, 5/8/09, Roger Justice rjust2...@aol.com wrote: From: Roger Justice rjust2...@aol.com Subject: Re: Save Incident closes record To: arslist@ARSLIST.ORG Date: Friday, May 8, 2009, 10:54 AM ** This is controlled in application preferences that is listed on the menu of the Incident Management Console. -Original Message- From: Alan Blake alan_knowly...@yahoo.com To: arslist@ARSLIST.ORG Sent: Fri, 8 May 2009 12:52 pm Subject: Save Incident closes record ** In Incident Management running over AR 7.0 when I save a New Incident the record is immediately closed. I need it to stay open so I can complete further actions, any ideas as to how I can accomplish this? Thanks. Alan Blake Knowlysis _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ A Good Credit Score is 700 or Above. See yours in just 2 easy steps! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Discovered bug with RKM 7.2
I know there was a defect released as a hotfix that resolves the hard return in the Title (which is being fed from the Summary). I am not certain why it would work on the User tool though. I suggest you patch your RKM install and see if the issue still exists. Alan Blake Knowlysis --- On Fri, 4/24/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Discovered bug with RKM 7.2 To: arslist@ARSLIST.ORG Date: Friday, April 24, 2009, 2:19 PM ** I discovered a bug when using the Incident Management 7.02 integration with BMC Knowledge Management 7.2. Not sure if others out there have RKM 7.2 but here is how you can replicate the bug: 1. Open an incident in the Remedy User client that has at least one carriage return in the Summary field, Notes field, or Resolution field 2. Click on the button Create Knowledge Base Entry on the Resolution tab of the incident. At this point you should notice that the contents of your Incident are populated into the RKM web article window correctly. Now follow these steps when logged into your Mid Tier: 1. Open the same incident you opened before in the Remedy User client 2. Click on the Create Knowledge Base Entry on the Resolution tab of the incident. You should notice that the contents of the incident are NOT populated into the RKM web article window. I was able to verify this with certainty. It seems to be an issue with the REPLACE command used in the active link KMS:HD:Create_KB_Solution. In this active link, there is a Push fields action that pushes to the KMS:DataExchange form and pushes xml coding and other data from the incident to a Data field on this form. Inside the Value being passed to the Data field you can see there are various REPLACE commands that try to replace a carriage return with a BR. This workflow apparently works fine with a incident with carriage returns if fired from the Remedy User tool but not for the Mid Tier. Am I going crazy or is this clearly a server or application issue? ARS 7.01 patch 005 Mid Tier 7.1 patch 003 BMC Knowledge Management 7.02.00.1417 Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM 7.2 and ITSM 7.0.3 Problem Mgmnt Integration
The Problem Management integration basically exposes the RKM articles so you can use the KB for your problems or root causes. A question that always comes up is why not just use RKM for your known errors? Because in known errors you are able to track the lifecycle of the error and this isn't done as well through RKM. The Solutions DB is effectively replaced with RKM and should not be used. All of your knowledge should be managed in RKM. Hope that helps. Alan Blake Knowlysis --- On Tue, 3/10/09, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: From: Chowdhury, Tauf tauf.chowdh...@frx.com Subject: RKM 7.2 and ITSM 7.0.3 Problem Mgmnt Integration To: arslist@ARSLIST.ORG Date: Tuesday, March 10, 2009, 2:36 PM ** Hi all, So we’ve installed RKM 7.2 with the latest patch and all the “integration” pieces that go along with it like hiding the OOB solution table from incident and service request and all that jazz. However, I am trying to get an idea of how others are dealing with the OOB Problem Management Known Errors and Solution links and workflow that aren’t handled by BMC’s “integration.” Are you disabling/redirecting to RKM for the Known Errors, modifying workflow, or are you maintaining 2 systems and rekeying? Another option would be to use OOB Known Errors and Solutions, and only ‘promote’ to RKM when needed. Looking for ideas or good/established practices… Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Knowledge Management application (U)
RKM 7.2 is just a Java web application. It can be integrated into the ARS 6.3. It is a custom integration into Help Desk 5.5 but can be accomplished. Alan Blake Knowlysis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, March 03, 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Management application (U) UNCLASSIFIED Our upgrade to v 7x project is more that six months to production. We have been asked to fast-track the Remedy Knowledge Management application for our current installs. Current production environment: Windows server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 JAVA 2, SE v1.4.2_17 ServletExec 5.0 BMC only has Remedy Knowledge Management application 7.2 available for download and we are not on the compatibility matrix for that install. Ideas and suggestions most welcome. Thanks! Sandra Hennigan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Knowledge Management application (U)
We have helped a lot of organizations implement RKM. Like Joe says it is a fairly simple application. You just need a basic knowledge of XML to configure it. We have also found that a best practices approach (KCS) to using RKM is the way to go. Alan Blake Knowlysis _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 03, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Management application (U) Sandra, Insist on Carrie Rodrigues from BMC Remedy Support for stuff regarding RKM.. She knows her stuff as she is a SME as far as RKM is concerned. Besides once you get to know the application its not so hard to work with it. Its a fairly simple application, with most of its configurations and customizations done with simple tweaks in the configuration files and the other xml templates within the application. Joe _ From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 10:43:13 AM Subject: Re: Remedy Knowledge Management application (U) UNCLASSIFIED Thank you and Alan Blake for your response. Now why couldn't BMC just tell me that? Sandra Hennigan Remedy Developer OSD CIO - Current Operations Division Work Phone: 703-601-0789 FAX: 703-602-2150 Location: CG1, 920 Arlington, VA. E-Mail: sandra.hennigan@osd.mil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 03, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Management application (U) ** Sandra, The Remedy Knowledge Management Application is fairly independent of the AR System application and can be installed as a standalone as well as use Remedy for authentication. You might have to tweak the integration piece to the Helpdesk application to make it work for 5.5, but it should be possible. The integration piece for the application is a semi manual process for 7 anyways as you have to manually create the fields and tabs necessary for the integration, giving it the necessary field ID's manually. I do not see why this process will not work on 5.5. In fact the earlier release of RKM (version 7.0 and its patches before 7.2 did to the best of my knowledge say that they could be integrated to helpdesk 5.5) Hope this helps.. Cheers Joe _ From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 10:15:58 AM Subject: Remedy Knowledge Management application (U) UNCLASSIFIED Our upgrade to v 7x project is more that six months to production. We have been asked to fast-track the Remedy Knowledge Management application for our current installs. Current production environment: Windows server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 JAVA 2, SE v1.4.2_17 ServletExec 5.0 BMC only has Remedy Knowledge Management application 7.2 available for download and we are not on the compatibility matrix for that install. Ideas and suggestions most welcome. Thanks! Sandra Hennigan __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: RKM Search Results more than 50
There is a setting in KMS_Config.xml that limits search results so you won't even be able to see more that the default 50. searchEngine max-hits=0 Look for the searchEngine tag and add the max-hits attribute. You can set this to anything, if you set it to 0 then it is unlimited. The default is 50 if it isn't set. As far as defaulting the drop down selection value there is no configuration setting to do that, you could likely pull it off by utilizing the template feature and extending the JS code to do so, but more than likely your users won't scroll through 100 results anyway before trying a new search. Alan Blake Knowlysis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, February 05, 2009 7:20 AM To: arslist@ARSLIST.ORG Subject: RKM Search Results more than 50 Hello, Is it possible to configure the RKM Browse and search results default to show more than 50? I know I can choose to show more than 50...I want to default to 100. Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field: Value vs. Alias Value?
Thanks! I like the second selection box approach - it is a lot cleaner than all those active links. I did have to run SUBSTR() on the field. Otherwise, I guess it was bringing in the ID thus causing an Arithmetic error. Thanks again. Alan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 19, 2009 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Selection Field: Value vs. Alias Value? Alan, I realize you already found a solution... but I had already started this... so .. I will send it anyway. Ok... now that post defines what you are after... :) You need to find the string value (in a string form) so that you can pass the string out to an external integration. ( Sorry, but using a URL to pass data has to be defined as an external integration in my book. Even if the web site is the Mid-tier. Which RKM is not actually the Mid-tier anyways. But that is another fish to fry in a different thread.. :) ) One approach that I have seen people take... Create a second selection field that does not have a difference between the Alias and the Value values for the selection field. That way you keep the two fields in sync at design time and at run time you set the no-alias field with the current value from the Alias field then you can use the no-alias fields value and get the Value string your after. Note: You may have to set the no-alias selection field to a character field too. (But that should just be a few actions in one active link. Another is to go to the DB with Direct SQL. ( It can be done, but I would strongly suggest not going this route.) In the short term it should work. However, Remedy (and now BMC) has never made any promise of not changing the DB at anytime. So what may work now (at the SQL level) may not work after a patch is installed, or a version upgrade is done. Yet another route... is to use the ARS API. I would think that a Filter Plugin should be a very viable way to get at this information with minimal effort... I do note however, that you did not specify what AR Server version your using if it is =7.1 then let me know and I will whip up an example ARF for you for this function. It should be very trivial to implement in the Java API, but I just can not supply a C API plugin for you. ( I am thinking a method like getSelectionValue(String Form, int fieldId, int selection_field_value) Combine that with a Service call from an Active Link and there you go. :) Anyway.. hope some of that helps someone. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 19, 2009 at 5:05 PM, Alan Blake abl...@knowlysis.com wrote: Makes sense. Yes it was in a message action that I was seeing the Alias value being used. So this is for a RKM integration where you push values as URL params. So I need the active link to read in the Value of the selection field so I can pass it as a URL param, not the Alias value. Alan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 19, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Selection Field: Value vs. Alias Value? Alan, I think your confusing yourself a bit but maybe not... Selection fields are just an integer value as far as work flow (Active Links, Filters, and Escalations) are concerned. However, to the user the field shows the Alias String (for the integer) when the user looks at the field and when you echo the fields value in a Message action. So .. maybe you could explain more about what you are trying to do and maybe some suggestion could be made for how to do that? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 19, 2009 at 4:34 PM, Alan Blake abl...@knowlysis.com wrote: ** I am trying to create a selection field that has a value different than the alias value. Basically, I want a Label and a Value. I need to use the value in an active link, but when I reference the selection value with $template_type$ it returns the Label and not the value. Is this even an option on a selection field? Thanks. Alan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Selection Field: Value vs. Alias Value?
I am trying to create a selection field that has a value different than the alias value. Basically, I want a Label and a Value. I need to use the value in an active link, but when I reference the selection value with $template_type$ it returns the Label and not the value. Is this even an option on a selection field? Thanks. Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field: Value vs. Alias Value?
Makes sense. Yes it was in a message action that I was seeing the Alias value being used. So this is for a RKM integration where you push values as URL params. So I need the active link to read in the Value of the selection field so I can pass it as a URL param, not the Alias value. Alan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 19, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Selection Field: Value vs. Alias Value? Alan, I think your confusing yourself a bit but maybe not... Selection fields are just an integer value as far as work flow (Active Links, Filters, and Escalations) are concerned. However, to the user the field shows the Alias String (for the integer) when the user looks at the field and when you echo the fields value in a Message action. So .. maybe you could explain more about what you are trying to do and maybe some suggestion could be made for how to do that? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 19, 2009 at 4:34 PM, Alan Blake abl...@knowlysis.com wrote: ** I am trying to create a selection field that has a value different than the alias value. Basically, I want a Label and a Value. I need to use the value in an active link, but when I reference the selection value with $template_type$ it returns the Label and not the value. Is this even an option on a selection field? Thanks. Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selection Field: Value vs. Alias Value?
I basically have gone with the approach of using a hidden temp field that converts the Alias value to the underlying value needed for the URL param. I wanted to make it more dynamic but at least this works (even if it takes 10 active links to do it). _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 19, 2009 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Selection Field: Value vs. Alias Value? Alan, Workflow converts selection field values to numeric anyway, so it really doesn't matter what the text values are. Rick Sent from my Verizon Wireless BlackBerry _ From: Alan Blake Date: Mon, 19 Jan 2009 14:34:09 -0700 To: arslist@ARSLIST.ORG Subject: Selection Field: Value vs. Alias Value? I am trying to create a selection field that has a value different than the alias value. Basically, I want a Label and a Value. I need to use the value in an active link, but when I reference the selection value with $template_type$ it returns the Label and not the value. Is this even an option on a selection field? Thanks. Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
Daniel, We submitted a proposal for presentation at the 2009 UserWorld on Knowledge Management Best Practices. We want to be part of an event to share this and would be willing to travel or participate in a virtual conference. I suggest a LinkedIn group. -Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Sent: Tuesday, January 06, 2009 9:02 AM To: arslist@ARSLIST.ORG Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Apparently not only did they botch up the 2008, They have decided to follow that up with just not trying for 2009 (they don't say it won't happen, just they will not host it which is not Necessarily the same thing, but this year probably is). Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end of the year, At least for the BMC BSM/Atrium/Remedy crowd. I will let others discuss if this is a good fiscal move or not. I think the value Of the conference outweighs the costs, but I only have to pay the bill for me. In any event, or lack thereof, this means I will be doing the following: 1) Returning to the Vote for the ARSlist Awards for 2008 2) Planning for some set of events that can allow us to properly Do the ARSlist Awards 2009 and provide a method for us all to Share our discoveries of 2009. This may mean a multi-city simultaneous conference, Or setting up a virtual conference. 3) Exploring other on-line avenues to expand what the ARSlist/WWRUG can provide To replace our annual conference networking ability. The first is a FaceBook Group But if folks have other thoughts please let me know ... Daniel __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RKM 7.2 Changing the Search Screen
You wouldn't want to modify any JSP files, really in 7.2 they did away with a lot of JSP files and it is mostly servlet driven. Anyway, you would have to explode the WAR and thus make patching difficult. You could look at a JavaScript solution. Alan Blake Knowlysis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Tuesday, January 06, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: RKM 7.2 Changing the Search Screen How does one set the little check boxes on the Search tab?? I imagine this is somewhere in one of the jsp files... any help is appreciated. Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RKM 7.2 Changing the Search Screen
I guess I don't follow your question, what is it you intend to do? If you simply want to add another external search option as a new checkbox you can add that in the KMS_Config.xml file as Joe stated. Alan _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, January 06, 2009 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 Changing the Search Screen Bruce, There is a file - I do not recall its exact name but something like rkm_config.xml. You will find it there. Joe _ From: bruce sisk siskbr...@peoplepc.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 6, 2009 1:01:21 PM Subject: RKM 7.2 Changing the Search Screen How does one set the little check boxes on the Search tab?? I imagine this is somewhere in one of the jsp files... any help is appreciated. Bruce Sisk BFS Enterprises __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RKM 7.2 Changing the Search Screen
The company list is Remedy driven, if you don't want the companies to appear set multi-tenancy=false Alan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Tuesday, January 06, 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 Changing the Search Screen hmmm...so how does one remove the extra company values listed like My Company and manufacturer from the companies list? surely others have had to deal with this. Frustrated Bruce -Original Message- From: Alan Blake abl...@knowlysis.com Sent: Jan 6, 2009 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 Changing the Search Screen You wouldn't want to modify any JSP files, really in 7.2 they did away with a lot of JSP files and it is mostly servlet driven. Anyway, you would have to explode the WAR and thus make patching difficult. You could look at a JavaScript solution. Alan Blake Knowlysis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Tuesday, January 06, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: RKM 7.2 Changing the Search Screen How does one set the little check boxes on the Search tab?? I imagine this is somewhere in one of the jsp files... any help is appreciated. Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Adding a Group - doesn't appear in Roles form?
Listers, I created a new regular group on the Groups form. I then went to the Roles form expecting to see it in the Mapped Group drop-downs. Upon not seeing it, I rebooted the server and now it appears. Is there a more graceful way to get it to appear in the Roles form? Thanks! Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding a Group - doesn't appear in Roles form?
Okay thanks, Gary. Looks like I need to upgrade. Alan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, November 20, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a Group - doesn't appear in Roles form? I've found that if adding a group through the mid-tier, I experience this. If I created it in the user tool, then it worked like a charm. That was with ARS 7.1, I don't remember which patch though. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Blake Sent: Thursday, November 20, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: Adding a Group - doesn't appear in Roles form? ** Listers, I created a new regular group on the Groups form. I then went to the Roles form expecting to see it in the Mapped Group drop-downs. Upon not seeing it, I rebooted the server and now it appears. Is there a more graceful way to get it to appear in the Roles form? Thanks! Alan Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
Depends if you put the startup script in your rc directory to have it execute on startup or if you are manually running the ./startup.sh _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: How can I tell if tomcat is running? ** Does it run all the time or is it started when needed? On Tue, Nov 18, 2008 at 4:55 PM, Alan Blake [EMAIL PROTECTED] wrote: ** It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 -Installing Knowledge Management Module
It depends how you want to manage your knowledge. If you want to have static word documents be your repository of knowledge then you would simply utilize the legacy data feature of the KM module that allows you to drop them into a folder called general that RKM can read and index and be usable in your KM search results. Alternatively, you convert your legacy data to RKM formatted solutions that can be maintained with an authoring workflow and through the use of KM best practices become more useful and effective knowledge to your organization. -Alan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Tuesday, October 21, 2008 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** So if I have a current system (say word documents that are stored on a web site), how do I import those word docs (and any other file type) into Remedy KM? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, October 21, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** All of the entries are XML documents that have entries in the KM database to do statistical reporting. -Original Message- From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: http://www.rmsportal.com/ www.rmsportal.com ARSlist: Where the Answers Are html___ _ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - http://pr.atwola.com/promoclk/10075x1211139166x1200680084/aol?redir=htt p://toolbar.aol.com/elections/download.html?ncid=emlweusdown0002 Download Now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR System 7.5 (an open beta by any other name...)
I agree. I saw the opportunity and got enrolled very easily. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, October 10, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 (an open beta by any other name...) It's not just you. Axton On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Alan, Maybe it is just me... but Open beta should not require me to get approved by the vendor. I should be able to go to their web site (like here: http://www.bmc.com/beta_program/public/available_betas.cfm) and get the software. Oh look... it is not just me Ref: http://en.wikipedia.org/wiki/Beta_test#Beta Developers release either a closed beta or an open beta; closed beta versions are released to a select group of individuals for a user test, while open betas are to a larger community group, usually the general public. The testers report any bugs that they found and sometimes minor features they would like to see in the final version. But the article does go on to say this too... When a beta becomes available to the general public it is often widely used by the technologically savvy and those familiar with previous versions as though it were the finished product. Usually developers of freeware or open-source betas release them to the general public while proprietary betas go to a relatively small group of testers. Recipients of highly proprietary betas may have to sign a non-disclosure agreement. A release is called feature complete when the product team agrees that functional requirements of the system are met and no new features will be put into the release, but significant software bugs may still exist. Companies with a formal software process will tend to enter the beta period with a list of known bugs that must be fixed to exit the beta period, and some companies make this list available to customers and testers. So I guess what BMC means by Open beta must be more along the lines of the proprietary beta process. Which really sounds like a closed beta to me. (AKA: released to a select group of individuals for a user test) Maybe they will someday make the switch to an open beta and use their entire customer/partner base. Maybe they could do that in the form of a Patch site download? That should keep the faint of heart and the non-paying customers out of the beta. Shrug. I asked my sales rep to be included in the beta... then he left the company. So I guess my request to be in the Alpha/beta likely left with him. I is simply to hard to know when and how to request access to a closed beta. FWIW: In a very general way, I have these thoughts on Beta testing programs from any software manufacturer: I think the benefits of the closed beta programs are so limited to almost be self fulling prophesy for the company. If you only ask your customers that only use your OOB applications and they only test your OOB applications, then the company has a good shot at being able to do that same testing in Alpha and knowing the results before the beta starts. But that also means that you learned almost nothing by expending all of those resource outsourcing (to the customer) the testing that you have already done internally. However, if all of the existing customers were to test what they do with the product, then the company is likely to not have tested all of the strange and special ways that those crazy customers out there end up making the product fit that square hole problem. And trust me the crazy customers want/need to test the next version because they know that they are pushing the envelope of the product and are on the (often) bleeding edge of the tech. So those testers are more likely to participate than the just OOB customers anyway. However those crazy customers will likely result in more known issues/bugs and a decrease in customer confidence due to the well known broken state of the next version. That hurts sales of the new version and thus hurts the company. So the company decides to keep the beta testers more exclusive to avoid the pain points and to try to keep the customers happy with the non-existent experience instead of satisfied with the quality of the product that they used in the testing program. But maybe it is just me. Maybe some day when I am running my own software company :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake [EMAIL PROTECTED] wrote: ** The open BETA started beginning of Sept. You can send an inquiry here [EMAIL PROTECTED] Alan snip - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 12:26:58 PM
Re: AR System 7.5
The BETA test is still underway. I understood they are targeting early next year. Alan _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 The beta tests however must be soon enough as I noticed that from about 2 weeks you have the option or raising a Trouble Ticket citing it as a ARS 7.5 problem as 7.5 is already made available on the version list.. Joe - Original Message From: Marc Burick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 8:47:58 AM Subject: Re: AR System 7.5 Dave, Last I heard, which was last week, is this quarter. Still, no definite date has been set. Marc Shellman, David [EMAIL PROTECTED] COELECTRONICS.COM To arslist@ARSLIST.ORG cc Sent by: Action Request SystemSubject discussionAR System 7.5 list(ARSList) [EMAIL PROTECTED] ORG Thu 10/09/2008 08:44 AM Please respond to [EMAIL PROTECTED] RG I had expected that BMC/Remedy was going to make an announcement about 7.5 at User World. Since User World was canceled, news concerning 7.5 has been sparse. Anyone heard any recent news? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are (See attached file: C.htm) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -Inline Attachment Follows- ** I had expected that BMC/Remedy was going to make an announcement about 7.5 at User World. Since User World was canceled, news concerning 7.5 has been sparse. Anyone heard any recent news? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR System 7.5
The open BETA started beginning of Sept. You can send an inquiry here [EMAIL PROTECTED] Alan _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 When did the Beta start? We are signed up for it and I didn't get a heads up about having received access to download the code? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 12:26:58 PM Subject: Re: AR System 7.5 ** The BETA test is still underway. I understood they are targeting early next year. Alan _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 The beta tests however must be soon enough as I noticed that from about 2 weeks you have the option or raising a Trouble Ticket citing it as a ARS 7.5 problem as 7.5 is already made available on the version list.. Joe - Original Message From: Marc Burick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 8:47:58 AM Subject: Re: AR System 7.5 Dave, Last I heard, which was last week, is this quarter. Still, no definite date has been set. Marc __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 08, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST - it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SSL on Knowledge Management
I'm assuming your Knowledge Management tool is Remedy Knowledge Management? Update your KMS_Config.xml with your ssl port. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Monday, October 06, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: SSL on Knowledge Management Hello All I have running Mid-tier (SSL ) and just added the Knowledge Management tool to the list. The problem I am having is that my Knowledge Management installation will not allow SSL even though the rest of the ITSM products work at the moment with no problem. Can anyone provide some insight on why this may not be working or how any of your clients may have had success in this. I have already tried to change the server.xml file as well as updated the kms_conf.xml file. All which have no success. I can see the application on http: but when I change KMS information to https: all goes down from there. Mid-Tier 7.1.0 Patch 4 AR Server 7.1 Patch 6 SQL Server 2005 Apache Web Server/ Tomcat Any information would helpful right now. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: http://www.digitalfoundation.org/ www.thedigitalcorp.com Toll Free: 888-754-0341 Office: 301-861-3099 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SSL on Knowledge Management
So you have three options: 1 ) set both unsecure and secure ports = secure mode is only utilized at login 2) set ONLY secure = every page is returned over SSL 3) set ONLY unsecured = every page is returned with no ssl _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Monday, October 06, 2008 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: SSL on Knowledge Management I did and still dido. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: http://www.digitalfoundation.org/ www.thedigitalcorp.com Toll Free: 888-754-0341 Phone: 240-346-4628 (Direct Mobile) Fax: 301-710-5368 Email: [EMAIL PROTECTED] (Service Disabled Veteran Owned Small Business ) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Blake Sent: Monday, October 06, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: SSL on Knowledge Management ** I'm assuming your Knowledge Management tool is Remedy Knowledge Management? Update your KMS_Config.xml with your ssl port. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Monday, October 06, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: SSL on Knowledge Management Hello All I have running Mid-tier (SSL ) and just added the Knowledge Management tool to the list. The problem I am having is that my Knowledge Management installation will not allow SSL even though the rest of the ITSM products work at the moment with no problem. Can anyone provide some insight on why this may not be working or how any of your clients may have had success in this. I have already tried to change the server.xml file as well as updated the kms_conf.xml file. All which have no success. I can see the application on http: but when I change KMS information to https: all goes down from there. Mid-Tier 7.1.0 Patch 4 AR Server 7.1 Patch 6 SQL Server 2005 Apache Web Server/ Tomcat Any information would helpful right now. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: http://www.digitalfoundation.org/ www.thedigitalcorp.com Toll Free: 888-754-0341 Office: 301-861-3099 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
