Installing RSSO 9.1 - with DB existing user - “ORA-01950: no privileges on tablespace 'USERS'”

[ddussie]

Hello,

We don't have governance over creating users; this has to be done by 
security via the policies. 

that being said, we have creates a rsso_user on the ARS ORacle DB with the
ability using the following instructions, 

You need to create the RSSO_USER as:

CREATE USER RSSO_USER IDENTIFIED BY 
GRANT CONNECT, RESOURCE TO RSSO_USER IDENTIFIED BY 

Then run the installer, in case you want to create the rsso schema first:

CREATE USER RSSO_USER IDENTIFIED BY 
GRANT CONNECT, RESOURCE TO RSSO_USER IDENTIFIED BY 
CREATE SCHEMA AUTHORIZATION rsso


After running the the installer; we are now getting the follow error 

“ORA-01950: no privileges on tablespace 'USERS'”

what exactly is the rsso_user doing against the USERS table? 
if is is creating users on the oracle db; in our environment; these users
will become orphan and removed. 
I need to understand exactly what is being done inorder to get an exception.




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Re: Installing Remedy 7.6.0.4 on Windows 2016

[ddussie]

Hopefully, This will help.

we are not a windows environment but a mismatch of linux and unix. However
we are custom incident systems not ITSM, and the user tool functions. 

for desktop, we are migrating to windows 10 from win 7 - and the user tool
installs and runs in compatibility mode. We have users that won't get off
it. (But they know if there is an issue, they must use the web).

I have installed ARS 7.5P4 Production which will be upgraded to 8.1.02 them
to 9.x.  Client against 9 has not been tested. 

We are running Version 7.5.00 Patch 004 201002051027, Version 8.1.SP02 Patch
001 201603280717 Hotfix , Version 9.1.02.003 201704072303. As we upgrading.



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Silent uninstall of remedy client - Windows error 2 occurred while loading the Java VM

[ddussie]

Can any help?

Silent install works. 
Silent uninstall on the remedy client is failing on "Windows error 2
occurred while loading the Java VM" 
on windows 10. 
- BMC provide this solution which did not work for our case 
- The problem is directly with java, searching in Microsoft communities I
found the next article:
https://answers.microsoft.com/en-us/windows/forum/windows8_1-update/launchanywhere-error-windows-error-2-occured-while/9853d01d-d85b-41d0-af23-e9965140fc69


 
-- this suggestion from BMC does not work.





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websphere 8.5.5.11 - anyone for MT 9 to work in cluster?

[ddussie]

Hi,

websphere 8.5.5.11 - anyone for MT 9 to work in cluster?

We are having a login issue.. trying multiple times before it successfully
logins in. 

We had worked with IBM and BMC about a year ago to websphere 8.x and
WebSphere at this time was 8.5.5.1 .  IBM had suggested to upgrade to
8.5.5.6 and set a setting available in the version .. because at the jvm
level the request was not being return on the same path. 

Server 1 and 2 are websphere clustered
No load balancers between MT and ARS
We only have a single ARS with DB local
JVM 1 on Server 1 ---> ARS
JVM 2 on Server 1 ---> ARS
JVM 3 on Server 2 ---> ARS
JVM 4 on Server 2 ---> ARS
 
So I think what is it doing is this….
On multiple login to one of the JVM, it will fail multiple time before it
finally logins it.
I try to connect to JVM 1 – the browser sends request to Mt(jvm), it
responses to (JVM 2, JVM 3, JVM 4) before it finally finds JVM 1 and
successfully logins.
it could hit a number of the wrong jvms till it hit the right one.

we have no internal support for Apache tomcat ..we have team for websphere.
trying to make this work ... till it can't ; then resort to supporting
apache.




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back in the days..

[ddussie]

Downsizing cube !!!,  found these .. wow  just thought i would share ... 


 
 



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Re: need input about integration

[ddussie]

We have BMC Remedy integrated with NetCool via IMPACT with webservices.  So,
if you have IMPACT and  RemedyForce has API/Web-services then maybe be
possible.  

Netcool managed by another groups; so i don't have the core details.



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Re: QUESTION:Can you tell me how and where the application code is storing the multi-session values (jessionid from both jvms)?

[ddussie]

thanks Sally, 

We tried that with BMC on phone, that failed to solve it. 




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QUESTION:Can you tell me how and where the application code is storing the multi-session values (jessionid from both jvms)?

[ddussie]

Websphere 8.5.5.5 and BMC MT 8.1.SP02 Patch 001 Login Failure
Has anyone encountered this issue? and can you help is a solution?

Http1 > JVM 1 & JVM 2 Cluster > ARS
Http2 > JVM 1 & JVM 2 Cluster > ARS

Issue: Login failure, the login.jsp is being served up at each login
attempt.

We are in contact with BMC and IBM.

Can you tell me how and where the application code is storing the
multi-session values (jessionid from both jvms)?



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Re: Unable to login into Mid-Tier config page

[ddussie]

I'm having a simliar issue.

MT  Version 8.1.SP02 Patch 001 201510061543 Hotfix  
Websphere 8.5.5.3
Clustered Environment
BIGIP <-> (2 HTTP Servers) <-> (2 JVM Servers Clustered)  <-> ARS 7.5P4

We are working through a case with BMC aslo.
- We followed some on the KB listed here. 

Further Troubleshooting earlied today
If we shutdown one of the JVM (Anyone), the we can log into the config page
and application just fine. 
BIGIP <-> (2 HTTP Servers) <-> (1 JVM Servers Clustered)  <-> ARS 7.5P4

Further investigation, 
the websphere has cookie = jsessionid.
but the plugin-cfg.xml  in the websphere has SessionAffinity = jsessionid1
This is only discrepancy we found in the websphere compared to a test
environment that is working fine. 
Also, the file (plugin-cfg.xml) we regenerated, and it still had
jsessionid1.

So hopefully, someone here can help with MT on Websphere, 
if the cookie = jsessionid, should SessionAffinity = jsessionid in the
plugin-cfg.xml or being jsessionid1 is fine?


 




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Re: ARS v7.1 with oracle upgraded to 12c

[ddussie]

Our env OS = AIX,

I remember doing ARS 6.3 on Oracle 9 client on 10/11g DB. 

If i remember correctly,
- Oracle-Two-Task:service name or SID  instead of #Oracle-SID:service
name or SID in the ar.conf. 
- Dbhome-directory: /opt/oracle/imarsysp/product/9client 

Hopefully this helps.




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Re: AR System Database Replication

[ddussie]

We are on Oracle 11g, looking to go to 12g on AIX.

We do dataguard replication (shipping logs frequently to remote site)
- I vaguely remember to DBA, saying either 11g or dataguard has feature that
allows the Db to remain in standby read-only mode; so based on how often you
replicate (shipping logs and appying logs), you could report from the
standby/Dr DB. 


On AIX -- database replication, is SRDF (Symmetrix Remote Data Facility)
which is done on storage, more costly base on the size of storage needed;
the lag between the srdf ans dataguard was sec; but we didnot go this route
because out overall DR failover process didnot gain in terms of outage and
time.
What SRDF - doesnot give you ability to run reports (readonly) from a
standby. 

On AIX -- Replication is DR HA SRDF, DR High Availability Symmetrix Remote
Data Facility; but this is costly. I think more of reduce outage to invoke
DR for companies need the application always up; in event of unplanned DR.
but again, doesnot give you ability to run reports (readonly) from a
standby.

We have other applications that run DB2. ( however, for reporting of standby
not sure  )
- On Linux in VM Farm --  HADR -  DB2 high availability disaster recovery
(HADR) feature provides a high availability solution for both partial and
complete site failures. 
- On Linux in VM Farm  -- Storage level replication -  Recovery Point (we
are currently testing)

Best of luck, 
Hopefully -- this helps in your research.





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HELP -- Issue pre-prod - Single Signon Failing

[ddussie]

Hello List,

New Env
BIGIP/F5
MT Version 8.1.00 201401101150 Hotfix 
ARS 7.5.00 Patch 004 201002051027
Clustered IBM WebSphere Application Server/8.5
Operating System Name AIX 
Java Version 1.6.0 
Oracle 11g


Old Env
BIGIP/F5
Mid Tier Version 7.5.00 Patch 004 201002051027 
ARS 7.5.00 Patch 004 201002051027
Clustered Web Server Information IBM WebSphere Application Server/6.1 
Operating System Name AIX 
Java Version 1.5.0 
Oracle 11g

How we are doing SSO (high level understanding - inherited env)?
In our sap portal, MYSSOSAP2 cookie is passed to SSO class files in deploy
MT earfile which talks to ARS via AREASSO plugin on the servers, that
autheniticate user and send information back to the browser to sign user on. 

During the depolyment on 8.1 on WAS8.5, we ran into issues that resulted in
the JSESSIONID being config to JSESSIONID1.

We think the portal is send MYSSOSAP cookie with jsessionid, but the WAS is
returning jsessionid1, can the connection between the Myssosap !=
jsessionid1.

We will be testing changing the jsessionid to jsessionid1 in portal, but
that can't be the solution as that change breaks other stuff. (( not sure if
this will resolve the issue))

We have tried change the jessionid1 to jsessionid in the WAS configuration
but that revert to login redirect issue, which was later state by BMC said
--How websphere works, it will create a JSESSIONID cookie and because
Mid-Tier use the same JSESSIONID Authentication logic it generates conflicts
with the cookie. The solution is to rename through websphere to JSESSIONID1
or 2 or anything else.

*log for failure**
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174)
com.remedy.arsys.session.DefaultAuthenticator redirectToLogin
DefaultAuthenticator.redirectToLogin: url=/arsys/home
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174)
com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials
DefaultAuthenticator: Credentials requested
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174)
com.remedy.arsys.session.Login establishSession Login: establishing Session
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session
or new session
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet postInternal
cookie=s_vi=[CS]v1|2A976D0E851D3494-61510003362C[CE];
s_nr=1429135985360; s_vnum=1431727364175%26vn%3D1; s_invisit=true;
MYSAPSSO2=Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread
174) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin
DefaultAuthenticator.redirectToLogin: url=/arsys/home
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174)
com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials
DefaultAuthenticator: Credentials requested
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174)
com.remedy.arsys.session.Login establishSession Login: establishing Session
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session
or new session
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet postInternal
cookie=s_vi=[CS]v1|2A976D0E851D3494-61510003362C[CE];
s_nr=1429135985360; s_vnum=1431727364175%26vn%3D1; s_invisit=true;
MYSAPSSO2=AjExMDAgAA5wb3J0YWw6REFEMTBRMIgAE2Jhc2ljYXV0aGVudGljYXRpb24BAAdEQUQxMFEwAgADMDAwAwADUFEyBAAMMjAxNTA0MTUyMjIzBQAECAoAB0RBRDEwUTD%2FAPowgfcGCSqGSIb3DQEHAqCB6TCB5gIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHGMIHDAgEBMBcwDjEMMAoGA1UEAxMDUFEyAgUAkztjKzAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTUwNDE1MjIyMzE4WjAjBgkqhkiG9w0BCQQxFgQU%2FZhlKKlJEGyMqf!wUwGf5LhjNFYwCQYHKoZIzjgEAwQwMC4CFQDKeKSFznLm6miSWaYsAL9LexID5wIVALLKygMEk37vdZIiTOiB6J3hdcR2
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet:
url=http://server:port/arsys/home
 
Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174)
com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet:
url=http://server:port/arsys/home

the sso portal link is not getting the app, nothig failed or attempt login
logs.
we think this is not being established com.remedy.arsys.stubs.GoatServlet
setupSessionData GoatServlet: No session or new session.

*QUESTION  
We need help. in figuring out this issue.
1st. Does any do sso in this manner?
2. Can any give us a hint? the issue seems to be with jessionid1
configuration; but we are not certain. 
the sso portal link is not getting the app, nothig failed or attempt login
logs.
 



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Filters actions are firing wierd or correctly ..

[ddussie]

Hello List,

This is our scenario, we have had remedy since 1.x... but since since
conversion at 6.3x mark we have steadily upgraded - as we are a custom shop
no modules. That being said,  since the day light saving time change,
filters and escalation have been acting weird; from all investigation it is
not a result of timing issue; but possible a coincidence with Time change.
This is what we are experiencing,

A change request in the custom change system, on creation of the ticket will
notify a group if this filter is met.

on Execution Submit  Modify
qualification = Status != Closed and Field set to pending approval
Then 
Setfield to Time1 = $PROCESS$ Application-Bus-Time-Add $TIMESTAMP$ 1 2
holiday Change Setfield Notify=No
Runprocess to call telalert to email.

Then an escalation 
On 4 min interval
Qualification: Time1 != $NULL$ and Notify=No and TimeStamp Time1
Then  Setfield to Time1 =  NULL
Setfield Notify= yes
Runprocess to call telalert to text/page.


Since yesterday, 3pm this workflow started looping. 

So as the filter fires, the escalation fires, looping on Execution action
modify. 

This sent 300 emails and 300 pages to group. 

Its wierd as the filter execution on submit and modify  has been working for
atleast 7 years i have been managing this tool. 

I'm not sure which version of remedy 6.3x to 7.5x that built that workflow.
I have rebuilt in 7.5p4 version; however that didnot resolve. 

Can anyone assist with an explanation?

We are behind in upgrading.
ARS 7.5.00 Patch 004 201002051027
Oracle 11.2.0.3.0 - 64bit Production
UNIX AIX 6.1

Cluster JVM  Cluster Http  Bigip
MT Version 7.5.00 Patch 004 201002051027
WebSphere IBM WebSphere Application Server/6.1
Java Version 1.5.0 









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Re: Filters actions are firing wierd or correctly ..

[ddussie]

That is correct. 

This business time is adding 1 minute (so technically timestamp could have
been used), this time is being used by the escalation that runs every 4
mins,  that then sets that time field to null.  I will change to Business
time2 or timestamp. 

Agree also, this loop was not being closed; which i have rewritten and is
now closed. 

But why all of a sudden this is working as written (looping) which is
incorrect but working. 

This is happen sporadically with other filters in the environment, so a
things go berserk, I rewrite.



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Re: Filters actions are firing wierd or correctly ..

[ddussie]

Great suggestion 

I will add to the list of would like to do in 2015. ( actually I will put to
the top), as this will help consolidate many such workflow and add better
tracking as the logs over write quickly. 

On the system side nothing has changed, to the point of LongWing, yes I
normally encounter when we upgrade, but we have been on the version for 2
years. Only recent change, that may affect this was daylight savings and all
these holidays that workflow has to account for. 

As it is, the only solution is to rewrite as issues arises. 

But thank you all for the suggestions, we are using ServerTime, and will map
out Brians suggestion; and  old Business time, well this was converted by a
contractor is 2007, i think. i'll just have to go thru and validates all was
converted to BusTime2. 

Thank you List.




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Solved: Question: How do I deselect Localize From Data on form property?

[ddussie]

its a bug in the developer studio  8.1.00. Resolved with a ht fix.

Hot fix  Name :DS_8100_2013JUL10_SW00454299_ALL.zip 
Defect ID SW00454299
Description:  Developer   Studio shows “Localize Form Data” property as
enabled by default.
L10n   Toolkit must skip data localization of Display Only forms.

 
D.



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Question: How do I deselect Localize From Data on form property?

[ddussie]

Hello List,

I have an issue, we are testing 8.1xx upgrade. Just ran into a problem cause
by Localize Form Data being enabled on all forms.

after comparing production 7.5p4 to 8.1.00 p2, the upgrade enable Localize
Form Data; so, how can disable this globally rather than having to go to
each form and disable save??



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Re: Exporting query into csv excell worksheet

[ddussie]

Hi, 

We have a similar macro running on server. We don't need to append to
existing file but create a new file will date; but you can use the concept.

Insert the macro into a wrapper. A filter run process executes a script on
the server, that script executes the run macro, once the report is exported,
its is renamed to with date. This report runs once a day. 

we are on unix, so scripting is downdirty. 

In your case, Once the report is export, append it the original, and delete.



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Re: TelAlert

[Ddussie]

We maintain and own end to end telpage infrastructure. Further leveraging 
verizon, arch. Comm., and other company... All pages via telalert.

So you have company !

Dee


On Jul 12, 2012, at 9:59 AM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 **
 LOL…..now I guess I can’t say I ‘don’t know’ anyone….yet, I still have never 
 quite MET you J
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Wednesday, July 11, 2012 11:17 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TelAlert
  
 ** I agree paging is mostly texting these days however there are still some 
 companies that are very dependent on pagers (they are way cheaper than 
 providing cell phones).
 
 image002.jpg
 
 On Wed, Jul 11, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil wrote:
 I seem to remember that TelAlert belonged to Telamon which this article seems 
 to support
 
 http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/
 
 but I can't seem to find any information for TelAlert on telamon.com...so I 
 have no clue
 
 Paging is really more of 'texting' these days anyway as technology has 
 evolved...I can't tell you the last time I saw someone carrying around a 
 pager.  And there are plenty of utilities available on the internet to be 
 able to send and receive textingthe only thing needed on the reply is a 
 command line tool that logs into Remedy and makes the update in the proper 
 placewouldn't be hard to write :)
  
 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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(prod issue) rpc socket delete from ar.conf

[Ddussie]

Hi list, 

While on vacation, remedy hung.

Of the sequence of events
1. Many out of state connection
2. Application restarted
3. Server Statistic was disable
4. Application restarted
 Not sure where in timeline this occurred, 

Rpc socket configuration was deleted from ar.conf.

We have an issue open with bmc, pending response.  However, Can anyone tell me 
what could have caused this? 

Dee
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Re: Question: How can you detect corrupted form?

[Ddussie]

Valid question, not stupid.

Yes I am connecting the correct server. These are production server, so no 
production changes to configuration.

However, recently added field specific to certain users. I'm running into these 
error for the user who should have write / read access to the fields the issue 
occur on. We don't use itsm, as we have been customized since 90's.



User -- browser/IE/Firefox-- loadbalancer -- 2 http server --- 2 webshpere 
app/MT/7.5p4 -- 1 arserver 7.5p4

When I login to http server directly same error.

Sincerely, 
D.Dussie


On Apr 9, 2012, at 10:25 AM, Joe Martin D'Souza jdso...@shyle.net wrote:

 Hate to ask you a stupid question.. but are you connecting to the right 
 server/environment when you get those errors? Maybe you are connecting to a 
 server/environment where those changes have not been applied?
 
 Joe
 
 -Original Message- From: Dee
 Sent: Monday, April 09, 2012 10:12 AM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Question: How can you detect corrupted form?
 
 Thanks Joe.
 
 Actually this morning the issue is back.I can't figure it out. Let hope BMC
 can help. We have had this issue before, and they eluded to corrupted form.
 
 --
 View this message in context: 
 http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7449791.html
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Re: Client getting RPC Error (90) When Logging into DR Server

[Ddussie]

 I learnt recently is even if Upd 111 (sunrpc) or tcp 111 portmapper are open 
in firewall,  Since the firewall does not snoop on the communication over 111 , 
like it does for FTP, the client cannot connect over the tcp port portmapper 
instructed to because the firewall does not know that port. This might be 
specific to our firewall env.
 
On client machine, go to local firewall log, and see what communication is 
being blocked?

Good luck

On Mar 8, 2012, at 11:13 AM, patchsk vamsi...@gmail.com wrote:

 ** No it should be in your DR Server.
 First check with your network folks to see if any firewall rules exists on 
 your remedy tcp port.
 Second check with your system admin if there is anything blocking remedy 
 ports in windows server firewall.
 Incase you are using portmapper several organizations block port:111 which is 
 the portmapper port due to security concerns.
 As Joe mentioned If you specified a port for remedy then try to connect to 
 remedy using that port.
 
 On Thursday, March 8, 2012 8:57:18 AM UTC-6, Kemes, Lisa wrote:
 **
 Ugh, when you say locally, do you mean on each PC?
  
 Thanks!
 
 Lisa
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
 Sent: Thursday, March 08, 2012 9:57 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Client getting RPC Error (90) When Logging into DR Server
 
 ** Windows 2008 has more security locks than previous versions.
 Sometimes you may have to enable the remedy tcp ports locally in either  
 McAfee or windows firewall.
 
 On Thursday, March 8, 2012 8:18:04 AM UTC-6, Kemes, Lisa wrote:
 **
 OK, I updated the ar.cfg file, restarted the services and installed the 
 client onthe server.  The client works and logs in just fine on the 
 server, but not from my pc.  It MUST be a network thing then (I'm assuming).  
 I need to talk to the firewall guys I think
  
 Thanks!
 
 Lisa
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
 Sent: Thursday, March 08, 2012 8:57 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Client getting RPC Error (90) When Logging into DR Server
 
 **
 Thanks so much everyone.  I was able to comment out the DSO on armonitor.cfg 
 file.  I also added this “C:\Program Files\Common Files\AR 
 System\Licenses\USW04AP004\arsystem.tag” to get rid of that arsystem.tag 
 error.
  
 Started the services and now I'm not getting any errors in the arerror.log 
 file but I'm still getting the RPC (90) error when trying to login with the 
 client.  
  
 I compared the ar.cfg files and there are a lot more lines in the prod ar.cfg 
 file.  I'll add these to the DR ar.cfg file and see what happens.
  
 I'll also install the client on the server and see what happens with that.
 Thanks!
 
 Lisa
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
 Sent: Wednesday, March 07, 2012 5:46 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Client getting RPC Error (90) When Logging into DR Server
 
 **
 There could be more than just the DSO is failing.
 Since you mentioned the production is working and dr is using the same 
 database, please compare both ar.conf and armonitor.conf b/n prod and dr and 
 you may find something there.
 Make sure they are very similar as much as possible.(Same kind of 
 ports,threads,timeouts, logging options etc...) during the troubleshooting. 
 That would eliminate lot of unknowns.
 Also you are on a windows server so try installing user tool on the server 
 itself and try login from there.
 Turn on API, SQL, User logs at server level and see if your login attempts 
 are displayed in the logs. If they are it will atleast confirm that atleast 
 server is receiving packets from client.
 You could also use the driver program that is installed along with arserver 
 to initiate api calls for troubleshooting.
 
 On Wednesday, March 7, 2012 3:53:37 PM UTC-6, Kemes, Lisa wrote:
 **
 I installed AR System Server on a server that we are using as a DR Server.  
 It is pointing to the same DB server as our Prod Server (luckily this prod 
 server is actually not in production yet).
  
 Prod App Server Services are turned on and everything is working.  When I 
 tried to turn on the AR Services on the DR server, I'm getting this in our 
 arerror.log file.
  
 The first 4 lines are to be expected because the DR server has not been 
 licensed yet.  The next 2 lines I've heard that we can just ignore, but the 
 lines about the Distributed Server Option is what I'm thinking is causing me 
 problems.  I'm trying to log into the DR Server with my Client (to get the 
 host ID to get a license key for it) and I keep getting the RPC Error (90).  
 
 So I stopped the services on our Prod Server and restarted the services on 
 our DR Server and I'm still getting the RPC Error and these  errors are 
 still appearing on the arerror.log file.
  
 I know the APP server is talking 

Re: Resolved: Error: Installing Approval Server Assignment Engine 7.5P4

[Ddussie]

Thanks 

I did not try that, however put it in wrong place then in etc/host

I tried, 

ip  hostname hostname.qualified alias


On Feb 17, 2012, at 12:30 AM, Theo Fondse t...@remex.co.za wrote:

 Hi RemedyAdmin,
 
 If you put the ALIAS as an alternate server name in the /etc/hosts file for 
 the localhost BEFORE starting the install, it should work with Server-Name = 
 ALIAS.
 
 e.g.:
 127.0.0.1localhostALIAS
 
 
 Best Regards,
 Theo
 
 Sent from my Black/Silver Personal Computer 
 
 Try not to become a person of success, but a person of value. - Albert 
 Einstein
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of RemedyAdmin
 Sent: 16 February 2012 23:16
 To: arslist@ARSLIST.ORG
 Subject: Resolved: Error: Installing Approval Server  Assignment Engine 7.5P4
 
 Resolved...
 
 Assignment Engine and Approval Server failed to install below because the 
 installer cannot resolve the aliases. It is recommended to install with 
 hostname, then change the Server-Name to alias in ar.conf and armonitor.
 Note: All other components installed with Alias successfully.
 
 So during installation, on the GUI Existing AR System Server, enter AR System 
 Server Alias = HOSTNAME and NOT ALIAS.
 
 Then to ar.conf, change
 Server-Name = ALIAS
 Domain-Name = company.com
 Server-Connect-Name = hostname.company.com
 
 
 
 
 RemedyAdmin wrote:
 
 I'm getting the below error upon installation of the 7.5p4 approval 
 server component only, on aix 6.1.  10g.
 
 on the GUI: Enter Admin User Info
 Entered: 
 
 ServerAlias: XXXalias
 Hostname/IP:  XXXalias
 
 
 Install GUI
 Title Gui: Approval Server Dependency
 Failed to detect AR System Server alias XXXalias and can not proceed 
 woth installation of featureApprovalServer.
 
 
 Install.log
 LOG EVENT {Description=[SET PROPERTY
 VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_ME
 SSAGE4[String:XXXalias,String:featureApprovalServer]]}
 (Feb 09 2012 06:59:03.604 PM
 -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTask
 Action,
 
 
 WHAT IS THE  DEPENDENCY?
 
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 --
 View this message in context: 
 http://old.nabble.com/Error%3A-Installing-Approval-Server-7.5P4-tp33297459p9030.html
 Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
 
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Re: Error: Installing Approval Server 7.5P4

[Ddussie]

Server alias is define in ar.conf.

I tried putting ip, host name.  Only have not tried fully qualified.

Sincerely,
D.Dussie


On Feb 9, 2012, at 7:29 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 I think you have to make sure the server and ip info match what is in
 your ar.conf file. If you're in a server group, you should change this
 temporarily to the local host name.
 
 Sent from my iPhone
 
 On Feb 9, 2012, at 7:23 PM, Dee ddus...@aim.com wrote:
 
 I'm getting the below error upon installation of the 7.5p4 approval server 
 component only, on aix 6.1.  10g.
 
 on the GUI: Enter Admin User Info
 Entered:
 
 ServerAlias: XXXalias
 Hostname/IP:  XXXalias
 
 
 Install GUI
 Title Gui: Approval Server Dependency
 Failed to detect AR System Server alias XXXalias and can not proceed woth 
 installation of featureApprovalServer.
 
 
 Install.log
 LOG EVENT {Description=[SET PROPERTY 
 VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
 (Feb 09 2012 06:59:03.604 PM 
 -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
 
 
 WHAT IS THE  DEPENDENCY?
 
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Re: Remedy Reporting Requirements

[Ddussie]

We archive 60 months  to data warehouse. Then cognos reports from there.

The read only table - talk with Dba. However, you can use guardium/Sim to watch 
data changes that are occurring by Dba or etl ... Automated process.

Sincerely,
D


On Feb 1, 2012, at 4:37 AM, Hari Vishwakarma hsvishwaka...@gmail.com wrote:

 Hi All,
 
 I have a requirement to set up a Reporting server in remedy.
 
 As per our process, we need to purge data from Production server after
 every 3 months to maintain performance and data storage.
 
 We need reporting Server only for reporting purpose which will hold
 all purged data and real time data from Production.
 
 Secondly, the reporting server must have read only access to end
 users. No one can modify the data from this server.
 
 Can anybody help me to implement this?
 
 I need basic steps to setup reporting server which will fulfill above
 requirements.
 
 Best Regards,
 
 Hari
 hsvishwaka...@gmail.com
 
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Help: question on registering with portmapper

[Ddussie]

Hello,

Scenario: we are moving to new server behind f/w and add components we don't 
have in current prod. So, we are installing arserver and all component (fb, ws, 
etc) on a new server behind firewall. While keeping current prod env up. Once 
the new environment is successfully, the we shutdown current prod bring in new 
prod.

Current prod:  is registered with portmapper. 

During the installation, it indicates only one arsystem can be registered with 
portmapper on your system. 

So, can I not register with, assign a tcp port, get new prod up and running 
then reconfigure to be registered with portmapper?

What will happen if 2 arserver register with port mapper?

Unix:6.1
Ars:7.5p4


Sincerely,
D

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Answered: Help: question on registering with portmapper

[Ddussie]

Thank you, Fred.

Sincerely,
D.Dussie


On Jan 31, 2012, at 5:47 PM, Grooms, Frederick W frederick.w.gro...@xo.com 
wrote:

 The message is correct.  Only 1 ARS server per server hardware can be 
 installed using portmapper.  You can have any number of ARS servers, each on 
 different hardware, using portmapper and access them all thru the same client.
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Tuesday, January 31, 2012 4:18 PM
 To: arslist@ARSLIST.ORG
 Subject: Help: question on registering with portmapper
 
 Hello,
 
 Scenario: we are moving to new server behind f/w and add components we don't 
 have in current prod. So, we are installing arserver and all component (fb, 
 ws, etc) on a new server behind firewall. While keeping current prod env up. 
 Once the new environment is successfully, the we shutdown current prod bring 
 in new prod.
 
 Current prod:  is registered with portmapper. 
 
 During the installation, it indicates only one arsystem can be registered 
 with portmapper on your system. 
 
 So, can I not register with, assign a tcp port, get new prod up and running 
 then reconfigure to be registered with portmapper?
 
 What will happen if 2 arserver register with port mapper?
 
 Unix:6.1
 Ars:7.5p4
 
 
 Sincerely,
 D
 
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Re: Disaster Recovery

[Ddussie]

Our environment, 

Unix 6.1.6
Oracle 10g
Ars  db are local.

Our DR, take about 30min to failover ( not including functionality test)

We do dataguard, to give you an idea of what we to invoking dr
1. Shutdown prod app.
2. Dns change
3. Db sync data that was not replicated
4. Start dr app.
5. Websphere MT - restart jvm
6.Test, make sure everything integrated/internal works.

We ensure dr works by testing it yearly before storm season.

Sincerely,
D.Dussie


On Jan 11, 2012, at 10:40 AM, Bajwa, Ibrar ibrar.ba...@brookfield.com wrote:

 **
 Hello all,
  
 We are currently looking into implementing a disaster recovery process for 
 Remedy. We are considering all options and suggestions.
  
 Some background info:
  
 2 environments, dev  prod
 All servers are VM’s
 AR 7.6.04
  
 If you have any questions or require any more info, do ask!
  
  
 
 Ibrar Bajwa
 
 Remedy Analyst
 
 
  
 
 Brookfield Corporate Operations
 
 Technology Services
 
 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
 
 T 416.649.8249, F 416.649.8245
 
 ibrar.ba...@brookfield.com
 
 
  
 
 image73f8b7.GIF
 
  
 
 View Important disclosures and information about our e-mail policies here.
 
  
 
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Re: POLL: would you like the user tool back (7.6.04)

[Ddussie]

Yes,

350 customers prefer it. From reporting, macros, tabbing, keyboard short cuts, 
no browser issues (ie, Mozilla)..


Sincerely,
D.Dussie


On Jan 3, 2012, at 11:43 AM, Pargeter, Christie :CO IS cparg...@lhs.org 
wrote:

 **
 Yes but more because it is a lot easier to just Press Ctrl O to get to the 
 hidden forms and I am missing Save  Next!
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
 Sent: Tuesday, January 03, 2012 8:24 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: POLL: would you like the user tool back (7.6.04)
  
 ** YES. 
 
 Thanks, 
 Wirasat Siddiqi 
 Remedy Development Team 
 Desk Phone: 202-502-3204 
 Cell: 202-368-7190 
 Email: wirasat_sidd...@ao.uscourts.gov 
 
 
 
 From:patrick zandi remedy...@gmail.com 
 To:arslist@ARSLIST.ORG 
 Date:01/03/2012 09:11 AM 
 Subject:POLL: would you like the user tool back (7.6.04) 
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 
 
 
 ** Curiosity poll: 
 Of those who have tested, or used   7.6.04 ((only)) please:
 
 Would you like to see the user tool come back?  (don't need comments:: just 
 yes or no: OR yes yes yes to show your support is allowed.. lol)
 
 yes or no:
 
 
 I am not saying it is going to happen: I am not giving any indication it ever 
 will ! I know nothing:: just asking.. 
 
 -- 
 Patrick Zandi
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Help: production issue

[Ddussie]

Happy holidays list,

Issue we encountered, 

Custom shop, group , support group forms. Each user at our help desk has access 
to a particular view with assigned support group. What occurred was the 
permission disappeared from each users profile; therefore, lost access to view.

Has anyone encountered this issue ? 

On a side note: Could the be attributed to cache-mode=1 vs 0 It is 1 
because of default upgrade  setting missed after upgraded? 

Sincerely,
D.Dussie

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Re: Server name clarification

[Ddussie]

Thad,  
I'm learning too. For your dr, are you doing dso or data replication to sync up 
data between prod to dr?

For dso, I'm not sure the configuration.
For data replication, configuration exactly like production on dr environment. 
So, our dr stay is a dormant state, until invoke. When invoked, we do a dns 
change pointing dr server to an alias, and start app. So instead of server 
name, server host name,  try an alias.

Sincerely,
D.Dussie


On Dec 12, 2011, at 6:46 PM, Thad Esser thad.es...@gmail.com wrote:

 **
 Hi all,
 
 I'm finally back to working on my disaster recovery server configuration, 
 after a six month diversion for other projects.  Having never worked in an 
 environment where the Remedy server name was different than the host name, 
 and after some intial reading, I had a couple of configuration questions that 
 I figure the arslist could clarify the fastest.
 
 My current understanding of the following ar.conf settings (please correct 
 anything that needs it):
 Server-Name:
   - The name that remedy knows itself by, and which users would use 
 to connect to the system.
   - Must be DNS-resolvable.
   - In a server group, all servers in the group have this set to the 
 same value.
   - It is the value returned by the $\SERVER$ keyword (that's a 
 guess...?)
  
 Server-Connect-Name: 
   - The actual host name of the server that Remedy lives on.
   - Must also be DNS-resolvable.
   - In a server group, each server will have its individual host name 
 configured here.
   
 Questions:
Which of the above values are used for AR paths in the file system.  
 Directories for things like the email engine, AIE, and 
 /etc/arsystem/servername all have the server name in them.  Do those 
 represent the Server-Name or the host name?
Email engine configuration (EmailDaemon.properties):  Same question, which 
 value is used?
 
 Thinking through this, it would make the most sense that all those settings 
 would use the Server-Name, not the host-name?  If that's not true, what are 
 the exceptions?
 
 I'm sure I'll have more questions (IP-Name and Map-IP-Address look fun), but 
 these are the ones pestering me now.
 
 Thanks in advance
 Thad
 
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Re: Question: Export attachment Many to many

[Ddussie]

Thank Misi,

Found the code after I posted. That has led to scripting runmacro to grab each 
request and attachment and appending with entryid. 


Sincerely,
D.Dussie


On Oct 25, 2011, at 2:49 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,
 
 If you create a report with your attachment slots, you can export all 5
 records in a single run to an ARX file. Your attachments will be placed in
 a sub directory.
 
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 It there away to export multiple attachments at once.
 
 For example: A search return 5 record with attachment to each. How can I
 export all 5 attachment at once; instead of opening each request one at a
 time and exporting the subsequent attachment?
 
 
 
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Re: Dev Studio 7.5.06 Could not open the editor: An unexpected exception was thrown.

[Ddussie]

Thank you for response.

Downgrade java 1.6 to 1.5.

The java is the issue, maybe. Reinstall with java 1.5 32 bit, dev studio 
doesnot give the below error but the Help page errors , otherwise I can open we 
service group.

Http 500
Unable to compile ISP
Requesturi=/help/index.jsp

On dev studio. 7.6, no issue - but 7.6 require mode change to modify  a lower 
ars 7.5.04 best practice to base dev.

Sincerely,
D.Dussie


On Oct 21, 2011, at 2:43 PM, patrick zandi remedy...@gmail.com wrote:

 ** ALSO FOUND THIS doing something else.. just happen to find this.. thought 
 about your issue::
 
 Postinstallation steps:
 
 Note: Any location of the mid-tier application will result in
 UnsatisfiedLinkErrors:
 Before attempting to access the mid-tier from a browser you must restart
 the web servers as required by the installation script. Since Tomcat 5.X
 handles the shared libraries differently than older versions you must
 direct Tomcat to find the AR Mid-Tier libs in the correct location.
 Perform the following to prevent the browser from getting the exception
 reports indicating an UnsatisfiedLinkError occurred. To fix this error add
 the following to the catalina.sh script:
 
 LD_LIBRARY_PATH=/opt/ar/mid-
 tier/WEB-INF/lib
 export LD_LIBRARY_PATH
 
 Please note that the above is specific to my installation. You must place
 the path to the lib's depending on where you installed AR Mid-Tier.
 
 
 On Fri, Oct 21, 2011 at 1:13 PM, patrick zandi remedy...@gmail.com wrote:
 Higher java, not lower.. I have see issues with 1.5  .. 1.6 I have see 
 resolve problems.. 
 1.6 is higher than 1.5...
 
 
 
 On Fri, Oct 21, 2011 at 12:57 PM, Dee deyon_dus...@fpl.com wrote:
 Thank you for responding.
 
 I will try a lower java. But I don't think that is the issue.
 
 I am able to open other websevices, USER or others we have created. This is 
 the only one that is having the issue.
 
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Re: 9280 ERROR

[Ddussie]

I ran into this. It was specific to single user logging in to MT. find web user 
preference delete profile, then recreate form another user.

This happen on the test env, after mirrored production. The user preferences 
for web carried prod server.

Sincerely,
D


On Oct 18, 2011, at 1:11 PM, anurag saxena va_sax...@yahoo.com wrote:

 **
 
  
 Hi List,
  
 We are facing the the error  ARERR 9280 Server Not present in the configured
 server list itsmqcapp. However the correct configured server name in 
 mid-tier is itsmqcapp.hewitt.com.
  
 I do see entries for similar issue on the list but did not roll upto the 
 resolution. Can you please help me the resolution to this issue.
  
 Many thanks,
 Vishwa Saxena
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Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)

[DDussie]

Please help,


The firewall team sees no traffic being dropped or even getting to to
firewall. 
Port 8080 is open, i'm able to telnet 8080 (the firewall team see that
traffic)
Server port mapped 59200.

URL: http://test1:8080/schange/webservices?wsdl

When I authenticate local and run the above url, able to mapping in browser,
but on the dev studio on reload .. I don't see this.

UNIX 6.1
ARS 7.5 P4
ORA 10g
MT 7.4 P4
Websphere 6.1
Java 1.5


arjavaplugin.log
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:85) - NSPush (32)
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(register00)
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:472) - register 'soapenv' -
'http://www.w3.org/2003/05/soap-envelope'
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(register00)
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:472) - register 'xsd' -
'http://www.w3.org/2001/XMLSchema'
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:85) - NSPush (32)
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(register00)
2011-09-20 16:29:05,000 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:472) - register 'xsi' -
'http://www.w3.org/2001/XMLSchema-instance'
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:85) - NSPush (32)
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(startElem00)
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:1098) - Start element
[http://www.w3.org/2003/05/soap-envelope]:Envelope
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(startElem00)
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:1098) - Start element
[http://www.w3.org/2003/05/soap-envelope]:Body
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:85) - NSPush (32)
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(endElem00)
2011-09-20 16:29:05,001 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:1208) - End element soapenv:Body
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:119) - NSPop (32)
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(endElem00)
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:1208) - End element soapenv:Envelope
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(empty00)
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:113) - NSPop (empty)
2011-09-20 16:29:05,002 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(addBody00)
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.message.SOAPBody (SOAPBody.java:168) - Adding body element
to message...
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(addBody00)
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.message.SOAPBody (SOAPBody.java:168) - Adding body element
to message...
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.i18n.ProjectResourceBundle (ProjectResourceBundle.java:72) -
org.apache.axis.i18n.resource::handleGetObject(register00)
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.encoding.SerializationContext
(SerializationContext.java:472) - register 'soapenv' -
'http://schemas.xmlsoap.org/soap/envelope/'
2011-09-20 16:29:05,003 DEBUG [pool-2-thread-3]
org.apache.axis.utils.NSStack (NSStack.java:85) - NSPush (32)
2011-09-20 

Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)

[DDussie]

Thank Misi,

There are 2 firewalls. We opened port 8080 not 80. We will try.

$telnet servername 8080
Trying...
Connected to servername.
Escape character is '^]'.



2011-09-14 19:06:36,880 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICEjava.net.ConnectException: A remote host refused an
attempted connect operation.
2011-09-14 19:06:36,880 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Error encountered while executing a Web Service; ; nested
exception is: 
java.net.ConnectException: A remote host refused an attempted connect
operation.
at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source)
at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at 
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown 
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown 
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:678)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:703)
at java.lang.Thread.run(Thread.java:811)



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Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)

[DDussie]

Thank Misi,

the url in filter .. so open port 8080 is correct.
http://10.110.26.51:8080/test/webservices?wsdl

There are 2 firewalls. We opened port 8080 not 80. The firewall team. so no
hits against the firewall between the ARServer to the Application Server the
WDSL is attempting to send data to. 

This server is port mapped: 59200. I just realized that only one firewall
has the port open, currently requesting the other. However, do you think
this issue lies here?

$telnet servername 8080
Trying...
Connected to servername.
Escape character is '^]'.


2011-09-14 19:06:36,880 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
ARSYS.ARF.WEBSERVICEjava.net.ConnectException: A remote host refused an
attempted connect operation.
2011-09-14 19:06:36,880 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Error encountered while executing a Web Service; ; nested
exception is:
java.net.ConnectException: A remote host refused an attempted
connect operation.
at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(Unknown Source)
at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(Unknown Source)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown
Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown
Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:678)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:703)
at java.lang.Thread.run(Thread.java:811) 

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Re: Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)

[DDussie]

All the relevant ports are opening. Could it be the java?

below, /usr/java5/jre/lib/jaxp.properties - does not exist on the server. If
this is what it is looking of how is it generated?
/usr/java1.4/jre/lib/jaxp.properties exist on server.

truss log,

8323196:61145325: _nsleep(0x31D77380, 0x31D773F8)   = 0
8323196:= 1:q!
8323196:42270799: kwrite(70, \0, 1)   = 1
8323196:42270799: thread_twakeup(8716329, 1073741824)   = 0
8323196:= 1073741824
8323196:8716329: thread_waitlock_(0x31EE2934, 1, 0x) = 1
8323196:42270799: thread_unlock(0x31EE2934) = 0
8323196:8716329: thread_waitlock_(0x31EE2960, 1, 0x) = 1
8323196:42270799: thread_unlock(0x31EE2960) = 0
8323196:8716329: kread(833300392, 0x0001, -1)   = 4
8323196:42270799: _poll(0x31AB27A8, 1, -1)  = 1
8323196:42270799: kread(69, \0 Y ´ @ \002 K Ñ { ÿ ¤.., 128) = 1
8323196:8716329: kread(76,  O I ¼\n\0\0\0\0\0\0\002.., 4924) = 4924
8323196:8716329: thread_twakeup(62587029, 1073741824)   = 0
8323196:= 1073741824
8323196:8716329: thread_unlock(0x3001113C)  = 0
8323196:62587029: thread_waitlock_(0x3001113C, 1, 0x) = 1
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8)   = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A60548) = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A603C8) = 0
8323196:62587029: sigprocmask(0, 0x, 0x31A601F8) = 0
8323196:62587029: __libc_sbrk(0x)   = 0x32E726B0
8323196:62587029: __libc_sbrk(0x)   = 0x32E926C0
8323196:8716329: thread_waitlock_(0x30007800, 1, 0x) = 1
8323196:62587029: thread_unlock(0x30007800) = 0
8323196:62587029: __libc_sbrk(0x)   = 0x32EB26D0
8323196:8716329: statx(/usr/java5/jre/lib/jaxp.properties, 0x325DF3A8,
128, 010) Err#2  ENOENT
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/javax.xml.parsers.DocumentBuilderFactory,
0x325DF3A8, 128, 010) Err#2  ENOENT
8323196:62587029: __libc_sbrk(0x)   = 0x32ED26E0
8323196:8716329: klseek(46, 0, 10216727, 0x)= 0
8323196:62587029: sigprocmask(0, 0x, 0x31A606F8) = 0
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8)   = 0
8323196:8716329: kread(46,  Ë / J × K , H L Î H Õ «.., 51) = 51
8323196:8716329: klseek(46, 0, 10216778, 0x)= 0
8323196:8716329: kread(46, 02\0, 2)   = 2
8323196:8716329: statx(/usr/java5/jre/lib/xerces.properties, 
0x325DF3A8,
128, 010) = 0
8323196:8716329: statx(/usr/java5/jre/lib/xerces.properties, 
0x325DF3F8,
128, 010) = 0
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/org.apache.xerces.xni.parser.XMLParserConfiguration,
0x325DF3A8, 128, 010) Err#2  ENOENT
8323196:8716329:
statx(/usr/ar/arstest/pluginsvr/META-INF/services/org.apache.xerces.xni.parser.XMLParserConfiguration,
0x325DF3A8, 128, 010) Err#2  ENOENT
8323196:8716329: thread_twakeup(40960191, 1073741824)   = 0
8323196:= 1073741824
8323196:8716329: thread_unlock(0x31C0422C)  = 0
8323196:40960191: thread_waitlock_(0x31C0422C, 1, 0x) = 1
8323196:8716329: thread_twakeup(57278671, 1073741824)   = 0
8323196:8716329: thread_twakeup(54525979, 1073741824)   = 0
8323196:= 1073741824
8323196:= 1073741824
8323196:61145325: _nsleep(0x31D77380, 0x31D773F8)   = 0
8323196:54525979: thread_twakeup(8716329, 1073741824)   = 0

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Error encountered while executing a Web Service : ; nested exception is: java.net.ConnectException: A remote host refused an attempted connect operation. (ARERR 9130)

[DDussie]

Hello, 

Has anyone seen this error and can provide a solution/point in direction how
to troubleshoot.

Error encountered while executing a Web Service : ; nested exception is:
java.net.ConnectException: A remote host refused an attempted
connect operation. (ARERR 9130)

we have created a webservice that is trying to connect
http://service:port/etc..


ARSERVER 7.5 Patch 4
UNIX 6.1
JAVA 1.5
ORACLE 10g
MIDTIER 7.5p4
WEBSPHERE 6.1
Appropriate firewall ports are open. 

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Re: webservices question

[DDussie]

Thanks Joe,

I realized after I submitted question. 

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Re: R: Re: I can not connect to the AR System Server.

[DDussie]

Hello,

If i remember correct (and list please correct, if wrong), Since your
configuration is 
Remedy 6.3
Windows Server 2003
Oracle 10g
- you need a 9i client to connect to 10g for 6.3 ARS.
- with the ar.conf, your database client/home needs to point to
9i


Installation the 9i client,
- test connecting to the 10g db with the client only
- then modified to ar.conf
- try starting up the arsystem


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Developer Studio: Can the outline of form be exported to excel/word/etc?

[DDussie]

Hello List,

With the Dev Studio, the outline feature lists the Feild ID, Name, Label,
Type for forms, can this be exported to excel/word/etc?


http://ars-action-request-system.1093659.n2.nabble.com/file/n6449285/test.png 

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Re: Developer Studio: Can the outline of form be exported to excel/word/etc?

[DDussie]

Brain,

Thank you. Document feature is exactly what i'm looking for.

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Moving test arsystem instance to new server

[DDussie]

Good Morning,

I'm moving the arsystem test to new hardware. However, the test and DR are
currently on the same box.
OS: AIX 6.1
DB: 10g
ARS: 7.4 Patch 4

Can I tar up the filesystem and lay it down on the new hardware? or do I
have to do new install? 

Thanks Deyon.

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Re: TCP/IP connection to the host loclahost using port number 1433 failed...

[DDussie]

Try an iptrace, to check is port is being blocked.

On the server, 
ifconfig -a 

Start iptrace
iptrace -i en0 -a -d 10.122.2.77 -b remedyTest.iptrace.0.txt
- try to connect from laptop(10.122.2.77)
- kill iptrace pid --iptrace: unload success!
ipreport -rns remedyTest.iptrace.0.txt  remedyTest.ipreport.0.txt

Sample of report .. 

Packet Number 5
ETH:
ETH:
IP:  SRC = 10.122.2.77   (laptop)
IP:  DST =  155.109.68.232   (server)
IP:  
IP: 
TCP:lt;source port=52184, destination port=59200(remedytest1) gt;
TCP: 
TCP:th_off=5, flagsPUSH | ACK

Packet Number 6
ETH: 
ETH:
IP:  SRC =  155.109.68.232   (server)
IP:  DST = 10.122.2.77   (laptop)
IP: 
IP: 
TCP:lt;source port=59200(remedytest1), destination port=52184 gt;
TCP: 
TCP:th_off=5, flagsACK






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Re: Moving test arsystem instance to new server

[DDussie]

Thank you all for responding,

I will tar 
 - might not be needed we alias the servers, which will carry overs.
/etc/arstsytem/alias.hostname
/usr/ar/alias.hostname/...
/etc/rpc  ( this one I would have missed, thanks!)
Java components are baseline
Oracle db will be rebuilt on the new server, 
We are acquiring the new server license key.
No tomcat, we interface with Websphere installed on 2 external servers. 
Check/Modification of the ar.conf  ar.monitor  arsystem files

Thanks for the verification!!

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Re: Creating Trouble tickets automatically

[DDussie]

Good question Louise, 

I would like to know is runmacro.exe  has  EOD with client. We are moving to
ominbus remedy gateway, but we have other process built around the runmacro. 

I know it works with 7.5 Patch 4 arsystem. But our next upgrade to 7.6 will
be end of year or begin of 2012.

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Re: Creating Trouble tickets automatically

[DDussie]

Saji,

We use TEC (Tivoli Enterprice Console)- Migrating to Netcool/Ominbus as the
correlation application for all events whether node_down(server), monitoring
process/filesystem on server, databases, 4D-jobs, monitoring the network,
etc. TEC is integrated with a extensive  script (in-house), which populate
runmacro - and generate tickets.  Omnibus has a remedy gateway, that tickets
are managed from within the tool/gui, you can send to Remedy automatically
based configuration. The gateway is bi-directional/uni-directional.

runmacro -- 

Usage:  runmacro [-h homeDir] [-d macroDir] [{-x server} ...] { -e |
-i }

 macroName [-p param=value ...] [-U user] [-P password]

 [{-w | -W } domainName] [-a portNum] [-O]

OR

runmacro -o output filename [{-x server} ...] -U user

 [-P password] [{ -f | -s } form] [-t {arx|csv|xml}]
[-n]

 [{-w | -W } domainName] [-a portNum] [-O] [-Q
internalqualformat] [-q clienttoolqualformat]

   [-Z internalformatqualification
filename] [-z clientformatqualification filename]


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Re: What has happened to the ARSlist archives?

[DDussie]

Try this,

http://ars-action-request-system.1093659.n2.nabble.com/

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Re: Using Active link to bring data from another form.

[Ddussie]

Thanks for Responding,
 
I'm sorry I should elaborate; before the below formats are passed into the 
active link (main). There is a format active link, that I am passing the $DATE$ 
to charactertempfield in this manner.
 
tempfield = $tempfield$,  which sets thetempfield = 4/14/2011
tempfield = “%” + $tempfield$ +”%”,  which sets the tempfield = %4/14/2011%
tempfield = + “%” + $tempfield$ +”%” + , which sets the tempfield 
=%4/14/2011%
 
However the workflow fails when the variable tempfield  is passed to the 
qualification with the LIKE command below.
 
1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did 
not work.
--- Qualification:  (Fields1.form2 LIKE %$tempfield$%) 
 
2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, 
this did not work.
--- Qualification:  (Fields1.form2 LIKE $tempfield$) 
 
3. pass the $DATE$ variable to tempfield with % and  , so tempfield = 
%4/14/2011%, this did not work.
--- Qualification:  (Fields1.form2 LIKE$tempfield$) 
 
Yes, there is data /records that match. We need that qualification to match, in 
order the pass data form form 2 to form 1, that in-turn fire other workflow 
down stream; this is the key workflow. 

Sincerely,
D.Dussie


On Apr 15, 2011, at 7:44 AM, White, Michael W (Mike) 
michael.wh...@verizon.com wrote:

 If the temp field is also a character field, it should store the date in 
 mm/dd/ format.
 
  
 
 You can’t include keywords or field references within your quotes – they 
 won’t resolve.  They’ll be treated as literals.  Use
 
  
 
 “%” + $tempfield$ +”%”
 
  
 
 The plus will concatenate the string.
 
  
 
 “%” + $DATE$ + “%” should also work.
 
  
 
 These assume that you actually have records (rows) that match.  You can 
 manually search via the user client (or Mid Tier, if that’s how you access 
 Remedy).  The string has to be exact, with any number of variable characters 
 on either side.
 
  
 
 Mike White
 
 EMail michael.wh...@verizon.com
 
 Office 813.978.2192
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 5:40 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Using Active link to bring data from another form.
 
  
 
 **
 
 Thank you for responding,
 
  
 
 Sorry its actually a character field not diary.
 
  
 
 I did as you suggested,
 
 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did 
 not work.
 
 --- Qualification:  (Fields1.form2 LIKE %$tempfield$%) 
 
  
 
 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, 
 this did not work.
 
 --- Qualification:  (Fields1.form2 LIKE $tempfield$) 
 
  
 
 3. pass the $DATE$ variable to tempfield with % and  , so tempfield = 
 %4/14/2011%, this did not work.
 
 --- Qualification:  (Fields1.form2 LIKE$tempfield$) 
 
  
 
 Its seems that the Like command does not like a variable, what you think?
 
  
 
  
 
 Sincerely,
 
 D.Dussie
 
  
 
 
 On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) 
 michael.wh...@verizon.com wrote:
 
 Are you sure you want to do that?
 
  
 
 The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within 
 quotes like you’ve shown, but that’s not the only issue.  (in another 
 application, you’d use “%” + $DATE$ + “%” instead).
 
  
 
 Entries in diary fields are timestamped in the format:
 
  
 
 Thursday, April 14, 2011 3:35:18 PM demo
 
  
 
 Internally, date/time is stored as EPOC time (number of seconds since 
 1/1/1970).  I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may 
 use mm/dd/ 00:00:00).  You could work around this by setting an integer 
 field before your Set Fields and using it in your Set Fields If instead of 
 $DATE$, but again, I’m not sure you want to.  Theoretically an entry would 
 need to have been made at the exact.
 
  
 
 Entries in a diary field aren’t separate rows/records.  I imagine it would 
 return the entire contents of the diary field, and you probably wouldn’t want 
 what you got.
 
  
 
 Mike White
 
 EMail michael.wh...@verizon.com
 
 Office 813.978.2192
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 2:44 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Using Active link to bring data from another form.
 
  
 
 **
 
 Any hints?... Please
 
 Sincerely,
 
 D.Dussie
 
  
 
 
 On Apr 14, 2011, at 1:23 PM, Ddussie ddus...@aim.com wrote:
 
  
 
 Hello List,
 
  
 
 What am I doing incorrectly?
 
  
 
 ActiveLink
 
 Associated Form: Form1
 
 Execute on button
 
 Runif Qualification null
 
 SetFields
 
 Datasource: Server
 
 ServerName: test
 
 Form Name:  From2
 
 Qualification:  (Fields1.form2 LIKE %$DATE$%)  ; note Fields1.form2 
 is a diary field
 
 Set the following field to
 
 Field1.Form1  =  $Status$
 
  
 
  
 
 This is failing because the embedded qualification

Re: Using Active link to bring data from another form.

[Ddussie]

Mike, Thanks you so much responding.
 
I figured it out.
 
Active link 1,  which is formating, sets the tempfield (char) to  $DATE$
Active Link 2, set the qualification to 'Fields1.form'  LIKE  $tempfield$
 
Don't format with  or %, because its is passing the character to the sql. Then 
sql is excuting a instr count  0 if it finds the match.
 
So it looks like correct (dbms_lob.instr(T9.C600, '4/15/2011')  0) ORDER BY 1 
ASC  vs the incorrect (dbms_lob.instr(T9.C600, '%4/15/2011%')  0) ORDER BY 1 
ASC
 
I have tried so many variation of the setup must have missed one. Definitely, 
forgot about using sql logs to see what was being passed is sql; won't forget 
know.

Lets hope not a fluke and fail later today. so far so.

Sincerely,
D.Dussie

On Apr 15, 2011, at 2:06 PM, White, Michael W (Mike) 
michael.wh...@verizon.com wrote:

 D,Set tempfield with $DATE$.  Nothing else.
 
 I gave you the format for your Set Fields If, but you didn’t 
 try it.  You tried to force it all into tempfield
 
 ‘Fields1’ LIKE “%” + $tempfield$ +”%”
 
 Mike White
 
 EMail michael.wh...@verizon.com
 
 Office 813.978.2192
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Friday, April 15, 2011 9:50 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Using Active link to bring data from another form
 
 **
 
 Thanks for Responding,
 
 I'm sorry I should elaborate; before the below formats are passed into the 
 active link (main). There is a format active link, that I am passing the 
 $DATE$ to charactertempfield in this manner.
 
 tempfield = $tempfield$,  which sets thetempfield = 4/14/2011
 
 tempfield = “%” + $tempfield$ +”%”,  which sets the tempfield = %4/14/2011%
 
 tempfield = + “%” + $tempfield$ +”%” + , which sets the tempfield 
 =%4/14/2011%
 
 However the workflow fails when the variable tempfield  is passed to the 
 qualification with the LIKE command below.
 
 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did 
 not work.
 
 --- Qualification:  (Fields1.form2 LIKE %$tempfield$%) 
 
 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, 
 this did not work.
 
 --- Qualification:  (Fields1.form2 LIKE $tempfield$) 
 
  3. pass the $DATE$ variable to tempfield with % and  , so tempfield = 
 %4/14/2011%, this did not work.
 
 
 --- Qualification:  (Fields1.form2 LIKE$tempfield$) 
 
  Yes, there is data /records that match. We need that qualification to match, 
 in order the pass data form form 2 to form 1, that in-turn fire other 
 workflow down stream; this is the key workflow. 
 
 On Apr 15, 2011, at 7:44 AM, White, Michael W (Mike) 
 michael.wh...@verizon.com wrote:
 
 If the temp field is also a character field, it should store the date in 
 mm/dd/ format.
 
 You can’t include keywords or field references within your quotes – they 
 won’t resolve.  They’ll be treated as literals.  Use
 
 “%” + $tempfield$ +”%”
 
 The plus will concatenate the string.
 
 “%” + $DATE$ + “%” should also work.
 
 These assume that you actually have records (rows) that match.  You can 
 manually search via the user client (or Mid Tier, if that’s how you access 
 Remedy).  The string has to be exact, with any number of variable characters 
 on either side.
 
 Mike White
 
 
 EMail michael.wh...@verizon.com
 
 Office 813.978.2192
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 5:40 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Using Active link to bring data from another form
 
 **
 
 Thank you for responding,
 
  Sorry its actually a character field not diary.
 
 
 I did as you suggested,
 
 
 1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did 
 not work.
 
 --- Qualification:  (Fields1.form2 LIKE %$tempfield$%) 
 
 2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, 
 this did not work.
 
 --- Qualification:  (Fields1.form2 LIKE $tempfield$) 
 
  3. pass the $DATE$ variable to tempfield with % and  , so tempfield = 
 %4/14/2011%, this did not work.
 
 
 --- Qualification:  (Fields1.form2 LIKE$tempfield$) 
 
 Its seems that the Like command does not like a variable, what you think?
 
 On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) 
 michael.wh...@verizon.com wrote:
 
 Are you sure you want to do that?
 
  The problem with “%$DATE$%” is that keywords won’t resolve if imbedded 
 within quotes like you’ve shown, but that’s not the only issue.  (in another 
 application, you’d use “%” + $DATE$ + “%” instead).
 
 
  Entries in diary fields are timestamped in the format:
 
 
  Thursday, April 14, 2011 3:35:18 PM demo
 
 
  Internally, date/time is stored as EPOC time (number of seconds since 
 1/1/1970).  I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may 
 use mm/dd/ 00:00:00).  You could work around this by setting an integer

Re: Problem searching records

[Ddussie]

1. Try, clearing all fields, sometimes on open search of form with how 
tool/options are setup, hidden fields get  populated. 

2. Also, If copy paste search criteria, make sure no space or remove last 
character then re-type

Sincerely,
D.Dussie


On Apr 14, 2011, at 9:17 AM, Oyefeso, Bola boyef...@dpscs.state.md.us wrote:

 **
 We are having problem searching for records.  We do not get any or all of the 
 records back when we do a search.  We receive ARWARN 1200 “No Matching 
 requests (or no permission to requests) for qualification criteria”. We know 
 there are records for the search, and there is no permission set to prevent 
 anyone from doing a search.  Even I, as the administrator cannot get any 
 record back.  Does anyone know what the problem could be?
 
  
 
 Bola
 
  
 
 _attend WWRUG11 www.wwrug.com  ARSlist: Where the Answers Are_

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Re: upgrade from 6.01 to 7.6.4

[Ddussie]

We run oracle 10g on unix 6.1 we went from 6.3p20 to 7.5p4 of arserver only no 
itsm
- fb you will need to recreate
- manually input form
- user form installer error on form view, removed it - installer ran
- ensure the installer lays down files foremail engine.
- you might need to check key workflow

Overall, those where addressed at installation.. 

Sincerely,
D.Dussie


On Apr 14, 2011, at 8:09 AM, White, Michael W (Mike) 
michael.wh...@verizon.com wrote:

 'Not sure about Sybase (we run on Oracle), but you may need to upgrade from 
 6.1 to 7.1, then 7.6.  Licensing changed, and there were some schema changes 
 as well.  It's documented.
 
 Mike White
 EMail michael.wh...@verizon.com
 Office 813.978.2192
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
 Sent: Thursday, April 14, 2011 5:27 AM
 To: arslist@ARSLIST.ORG
 Subject: upgrade from 6.01 to 7.6.4
 
 dear list,
 
 I have got a basic ARS installation running 6.01 on Sybase 12.5.3
 I plan to migrate few basic schemas (nothing relevant such as WS or FB) 
 to ARS 7.6.4 (no ITSM) on Sybase 15
 It should be just smooth enough, right?
 Any hint/help/tips would be greatly appreciated.
 Greetings
 Sorush
 
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Re: upgrade from 6.01 to 7.6.4

[Ddussie]

 

 We run oracle 10g on unix 6.1 we went from 6.3p20 to 7.5p4 of arserver only 
 no itsm
 - fb you will need to recreate
 - manually input form
 - user form installer error on form view, removed it - installer ran
 - ensure the installer lays down files foremail engine.
 - you might need to check key workflow
 
 Overall, those where addressed at installation.. So going to 7.6 keep in mind.
 
 Sincerely,
 D.Dussie
 
 
 On Apr 14, 2011, at 8:09 AM, White, Michael W (Mike) 
 michael.wh...@verizon.com wrote:
 
 'Not sure about Sybase (we run on Oracle), but you may need to upgrade from 
 6.1 to 7.1, then 7.6.  Licensing changed, and there were some schema changes 
 as well.  It's documented.
 
 Mike White
 EMail michael.wh...@verizon.com
 Office 813.978.2192
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
 Sent: Thursday, April 14, 2011 5:27 AM
 To: arslist@ARSLIST.ORG
 Subject: upgrade from 6.01 to 7.6.4
 
 dear list,
 
 I have got a basic ARS installation running 6.01 on Sybase 12.5.3
 I plan to migrate few basic schemas (nothing relevant such as WS or FB) 
 to ARS 7.6.4 (no ITSM) on Sybase 15
 It should be just smooth enough, right?
 Any hint/help/tips would be greatly appreciated.
 Greetings
 Sorush
 
 __
 This email has been scanned by the MessageLabs Email Security System.
 For more information please visit http://www.messagelabs.com/email 
 __
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Using Active link to bring data from another form.

[Ddussie]

 Hello List,
  
 What am I doing incorrectly?
  
 ActiveLink
 Associated Form: Form1
 Execute on button
 Runif Qualification null
 SetFields
 Datasource: Server
 ServerName: test
 Form Name:  From2
 Qualification:  (Fields1.form2 LIKE %$DATE$%)  ; note Fields1.form2 
 is a diary field
 Set the following field to
 Field1.Form1  =  $Status$
  
  
 This is failing because the embedded qualification cannot translate $DATE$.
 However, if in form2 in the wut, you execute the command Fields1.form2 LIKE 
 %$DATE$%, it works
 Also, I tried creating an active link prior to this, set a char temp field to 
 $DATE$, then pass that variable :  (Fields1.form2 LIKE %$TEMP%) , this fails
 However, if the date is defined (which we need it the variable), so set to 
 (Fields1.form2 LIKE %$04/14/2011%), it works
  
 In activelink,  DATE command can it be used in this way?
 
  
 Have a great day, D

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Re: Problem searching records

[Ddussie]

1. Try removing the wut cache form views..  Arf/arv
2. If the query you are using is long, try executing one segment of the 
statement at a time.

Sincerely,
D.Dussie


On Apr 14, 2011, at 12:22 PM, Oyefeso, Bola boyef...@dpscs.state.md.us 
wrote:

 Thank you all.
 I did Clear All.  I turn on the log, and there is nothing in the log.
 Any more idea?
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72
 ABW/SCOOA
 Sent: Thursday, April 14, 2011 9:42 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem searching records
 
 Also turn on workflow logging before hitting search to see if there are
 any active links that are altering the search whenever you hit search.
 Occasionally I've seen where someone has set it up this way to restrict
 even admins from viewing certain tickets. If you have an active link
 running on 'Search' then it could very well be changing your query
 statement.
 
 
 
 Thanks,
 
 Gary Opela, Jr.
 Remedy Engineer
 ITIL V3 Foundations Certified
 Avaya Phone Support
 CNI/IT Tinker 72 SC
 (405) 582-4272
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Drew Shuller
 Sent: Thursday, April 14, 2011 8:38 AM
 To: arslist@arslist.org
 Subject: Re: Problem searching records
 
 ** 
 Hit ctrl-E, then enter your search terms.
 
 If that doesn't work, describe your search and we can see if that's the
 problem.
 
 Drew
 JTF-Bravo
 
 
 On Thu, Apr 14, 2011 at 7:17 AM, Oyefeso, Bola
 boyef...@dpscs.state.md.us wrote:
 
 
** 
 
We are having problem searching for records.  We do not get any
 or all of the records back when we do a search.  We receive ARWARN 1200
 No Matching requests (or no permission to requests) for qualification
 criteria. We know there are records for the search, and there is no
 permission set to prevent anyone from doing a search.  Even I, as the
 administrator cannot get any record back.  Does anyone know what the
 problem could be? 
 
 
 
Bola
 
 
 
_attend WWRUG11 www.wwrug.com http://www.wwrug.com/  ARSlist:
 Where the Answers Are_ 
 
 
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 
 
 
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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Problem searching records

[Ddussie]

If you are using the wut, then windows  search for all *.arf, 

Sincerely,
D.Dussie


On Apr 14, 2011, at 1:51 PM, Oyefeso, Bola boyef...@dpscs.state.md.us wrote:

 The query is simply selecting a group name from the menu...it is not
 long.
 The form is not a display only form.
 Unfortunately, I am not the server administratorhow can I remove the
  wut cache form views..  Arf/arv or what would be the process?
 Thank you.
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 1:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem searching records
 
 1. Try removing the wut cache form views..  Arf/arv
 2. If the query you are using is long, try executing one segment of the
 statement at a time.
 
 Sincerely,
 D.Dussie
 
 
 On Apr 14, 2011, at 12:22 PM, Oyefeso, Bola
 boyef...@dpscs.state.md.us wrote:
 
 Thank you all.
 I did Clear All.  I turn on the log, and there is nothing in the
 log.
 Any more idea?
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW
 72
 ABW/SCOOA
 Sent: Thursday, April 14, 2011 9:42 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem searching records
 
 Also turn on workflow logging before hitting search to see if there
 are
 any active links that are altering the search whenever you hit search.
 Occasionally I've seen where someone has set it up this way to
 restrict
 even admins from viewing certain tickets. If you have an active link
 running on 'Search' then it could very well be changing your query
 statement.
 
 
 
 Thanks,
 
 Gary Opela, Jr.
 Remedy Engineer
 ITIL V3 Foundations Certified
 Avaya Phone Support
 CNI/IT Tinker 72 SC
 (405) 582-4272
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Drew Shuller
 Sent: Thursday, April 14, 2011 8:38 AM
 To: arslist@arslist.org
 Subject: Re: Problem searching records
 
 ** 
 Hit ctrl-E, then enter your search terms.
 
 If that doesn't work, describe your search and we can see if that's
 the
 problem.
 
 Drew
 JTF-Bravo
 
 
 On Thu, Apr 14, 2011 at 7:17 AM, Oyefeso, Bola
 boyef...@dpscs.state.md.us wrote:
 
 
   ** 
 
   We are having problem searching for records.  We do not get any
 or all of the records back when we do a search.  We receive ARWARN
 1200
 No Matching requests (or no permission to requests) for qualification
 criteria. We know there are records for the search, and there is no
 permission set to prevent anyone from doing a search.  Even I, as the
 administrator cannot get any record back.  Does anyone know what the
 problem could be? 
 
 
 
   Bola
 
 
 
   _attend WWRUG11 www.wwrug.com http://www.wwrug.com/  ARSlist:
 Where the Answers Are_ 
 
 
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 
 
 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
 
 
 
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Re: Problem searching records

[Ddussie]

 If you are using the wut, then windows  search for all *.arf, *.arv, and 
 delete.

Basically, laptop/workstation, startsearch*.arf, *.arv
 
 
 Sincerely,
 D.Dussie
 
 
 On Apr 14, 2011, at 1:51 PM, Oyefeso, Bola boyef...@dpscs.state.md.us 
 wrote:
 
 The query is simply selecting a group name from the menu...it is not
 long.
 The form is not a display only form.
 Unfortunately, I am not the server administratorhow can I remove the
  wut cache form views..  Arf/arv or what would be the process?
 Thank you.
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 1:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem searching records
 
 1. Try removing the wut cache form views..  Arf/arv
 2. If the query you are using is long, try executing one segment of the
 statement at a time.
 
 Sincerely,
 D.Dussie
 
 
 On Apr 14, 2011, at 12:22 PM, Oyefeso, Bola
 boyef...@dpscs.state.md.us wrote:
 
 Thank you all.
 I did Clear All.  I turn on the log, and there is nothing in the
 log.
 Any more idea?
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW
 72
 ABW/SCOOA
 Sent: Thursday, April 14, 2011 9:42 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem searching records
 
 Also turn on workflow logging before hitting search to see if there
 are
 any active links that are altering the search whenever you hit search.
 Occasionally I've seen where someone has set it up this way to
 restrict
 even admins from viewing certain tickets. If you have an active link
 running on 'Search' then it could very well be changing your query
 statement.
 
 
 
 Thanks,
 
 Gary Opela, Jr.
 Remedy Engineer
 ITIL V3 Foundations Certified
 Avaya Phone Support
 CNI/IT Tinker 72 SC
 (405) 582-4272
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Drew Shuller
 Sent: Thursday, April 14, 2011 8:38 AM
 To: arslist@arslist.org
 Subject: Re: Problem searching records
 
 ** 
 Hit ctrl-E, then enter your search terms.
 
 If that doesn't work, describe your search and we can see if that's
 the
 problem.
 
 Drew
 JTF-Bravo
 
 
 On Thu, Apr 14, 2011 at 7:17 AM, Oyefeso, Bola
 boyef...@dpscs.state.md.us wrote:
 
 
  ** 
 
  We are having problem searching for records.  We do not get any
 or all of the records back when we do a search.  We receive ARWARN
 1200
 No Matching requests (or no permission to requests) for qualification
 criteria. We know there are records for the search, and there is no
 permission set to prevent anyone from doing a search.  Even I, as the
 administrator cannot get any record back.  Does anyone know what the
 problem could be? 
 
 
 
  Bola
 
 
 
  _attend WWRUG11 www.wwrug.com http://www.wwrug.com/  ARSlist:
 Where the Answers Are_ 
 
 
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Re: Using Active link to bring data from another form.

[Ddussie]

Any hints?... Please

Sincerely,
D.Dussie


On Apr 14, 2011, at 1:23 PM, Ddussie ddus...@aim.com wrote:

 
 Hello List,
  
 What am I doing incorrectly?
  
 ActiveLink
 Associated Form: Form1
 Execute on button
 Runif Qualification null
 SetFields
 Datasource: Server
 ServerName: test
 Form Name:  From2
 Qualification:  (Fields1.form2 LIKE %$DATE$%)  ; note 
 Fields1.form2 is a diary field
 Set the following field to
 Field1.Form1  =  $Status$
  
  
 This is failing because the embedded qualification cannot translate $DATE$.
 However, if in form2 in the wut, you execute the command Fields1.form2 LIKE 
 %$DATE$%, it works
 Also, I tried creating an active link prior to this, set a char temp field 
 to $DATE$, then pass that variable :  (Fields1.form2 LIKE %$TEMP%) , this 
 fails
 However, if the date is defined (which we need it the variable), so set to 
 (Fields1.form2 LIKE %$04/14/2011%), it works
  
 In activelink,  DATE command can it be used in this way?
 
  
 Have a great day, D

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Re: Using Active link to bring data from another form.

[Ddussie]

Thank you for responding,
 
Sorry its actually a character field not diary.
 
I did as you suggested,
1. pass the $DATE$ variable to tempfield, so tempfield = 4/14/2011, this did 
not work.
--- Qualification:  (Fields1.form2 LIKE %$tempfield$%) 
 
2. pass the $DATE$ variable to tempfield with % , so tempfield = %4/14/2011%, 
this did not work.
--- Qualification:  (Fields1.form2 LIKE $tempfield$) 
 
3. pass the $DATE$ variable to tempfield with % and  , so tempfield = 
%4/14/2011%, this did not work.
--- Qualification:  (Fields1.form2 LIKE$tempfield$) 
 
Its seems that the Like command does not like a variable, what you think?
 

Sincerely,
D.Dussie


On Apr 14, 2011, at 3:47 PM, White, Michael W (Mike) 
michael.wh...@verizon.com wrote:

 Are you sure you want to do that?
 
  
 
 The problem with “%$DATE$%” is that keywords won’t resolve if imbedded within 
 quotes like you’ve shown, but that’s not the only issue.  (in another 
 application, you’d use “%” + $DATE$ + “%” instead).
 
  
 
 Entries in diary fields are timestamped in the format:
 
  
 
 Thursday, April 14, 2011 3:35:18 PM demo
 
  
 
 Internally, date/time is stored as EPOC time (number of seconds since 
 1/1/1970).  I’m not sure it wouldn’t treat $DATE$ as unconverted (i.e. it may 
 use mm/dd/ 00:00:00).  You could work around this by setting an integer 
 field before your Set Fields and using it in your Set Fields If instead of 
 $DATE$, but again, I’m not sure you want to.  Theoretically an entry would 
 need to have been made at the exact.
 
  
 
 Entries in a diary field aren’t separate rows/records.  I imagine it would 
 return the entire contents of the diary field, and you probably wouldn’t want 
 what you got.
 
  
 
 Mike White
 
 EMail michael.wh...@verizon.com
 
 Office 813.978.2192
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie
 Sent: Thursday, April 14, 2011 2:44 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Using Active link to bring data from another form.
 
  
 
 **
 
 Any hints?... Please
 
 Sincerely,
 
 D.Dussie
 
  
 
 
 On Apr 14, 2011, at 1:23 PM, Ddussie ddus...@aim.com wrote:
 
  
 
 Hello List,
 
  
 
 What am I doing incorrectly?
 
  
 
 ActiveLink
 
 Associated Form: Form1
 
 Execute on button
 
 Runif Qualification null
 
 SetFields
 
 Datasource: Server
 
 ServerName: test
 
 Form Name:  From2
 
 Qualification:  (Fields1.form2 LIKE %$DATE$%)  ; note Fields1.form2 
 is a diary field
 
 Set the following field to
 
 Field1.Form1  =  $Status$
 
  
 
  
 
 This is failing because the embedded qualification cannot translate $DATE$.
 
 However, if in form2 in the wut, you execute the command Fields1.form2 LIKE 
 %$DATE$%, it works
 
 Also, I tried creating an active link prior to this, set a char temp field to 
 $DATE$, then pass that variable :  (Fields1.form2 LIKE %$TEMP%) , this fails
 
 However, if the date is defined (which we need it the variable), so set to 
 (Fields1.form2 LIKE %$04/14/2011%), it works
 
  
 
 In activelink,  DATE command can it be used in this way?
 
  
 
  
 
 Have a great day, D
 
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Run if qualification failing

[Ddussie]

Has anyone experienced an issue with developer studio 7.5p6 or filter 
transaction involving a runif qualification not calculating?
 
Tried:
Runif: 'DB.Field1'!= 'TR.Field1'
Setfield: Field2 = db value is not equal to transaction value
Esle: Field2 = db value is equal to transaction value

Field1 database value = test
Field1 transaction value = test1

Tried:
Runif: 'DB.Field1'!= 'Field1'
Setfield: Field2 = db value is not equal to transaction value
Esle: Field2 = db value is equal to transaction value

This worked in 6.3p20, and existing workflow from 6.3 is working in the versions

Ars 7.5p4
Db 10g
Devstudion 7.5p6
Wut 7.5p7
Aix 6.1

Sincerely,
D.Dussie

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Re: Run if qualification failing

[Ddussie]

Thanks Misi,

I walked away, and it started to work. Miracles

The command is 
On Submit/Modify
Runif: ('DB.Field' != 'Field') AND ('Field2' = $NULL$) AND ('Field' != $NULL$)
Message: STOP


Sincerely,
D.Dussie


On Apr 7, 2011, at 3:09 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,
 
 First you need to understand what the transaction value is.
 
 The transaction value is typically NULL, if not changed. For example if
 the user saves a modified record and has changed other fields.
 
 It can also be the same value as the database value if it is sent via
 Push-Fields or Modify-All, but is not really changed.
 
 This means that ('TR.Field' != $NULL$) does not always indicate a change.
 This means that ('TR.Field' != 'DB.Field') does not always indicate a change.
 
 The best way to be 100% sure of changed value is ('Field' != 'DB.Value).
 This works should work in all cases, but I have seen problems when using
 Currency-Fields...
 
 Describe to us what you want to do, the result you expect and the result
 you are seeing.
 
   Best Regards - Misi, RRR AB, http://www.rrr.se
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 Has anyone experienced an issue with developer studio 7.5p6 or filter
 transaction involving a runif qualification not calculating?
 
 Tried:
 Runif: 'DB.Field1'!= 'TR.Field1'
 Setfield: Field2 = db value is not equal to transaction value
 Esle: Field2 = db value is equal to transaction value
 
 Field1 database value = test
 Field1 transaction value = test1
 
 Tried:
 Runif: 'DB.Field1'!= 'Field1'
 Setfield: Field2 = db value is not equal to transaction value
 Esle: Field2 = db value is equal to transaction value
 
 This worked in 6.3p20, and existing workflow from 6.3 is working in the
 versions
 
 Ars 7.5p4
 Db 10g
 Devstudion 7.5p6
 Wut 7.5p7
 Aix 6.1
 
 Sincerely,
 D.Dussie
 
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Managing arsystem via cellphones

[Ddussie]

Does anyone manage arsystem incident via mobile/cellphones on a basic? Or what 
would you recommend a solution to accomplish this is?

Basic,
1. As in put a request in progress
2. Reading description/scope of work, if need reassign to appropriate group
3. Future - closure of incident.


Sincerely,
D.Dussie

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Re: Midtier Problem

[Ddussie]

What version  are midtier, server os, java, websphere  java 64 or 32?

We are running
Midtier 7.5p7 
32 java 1.6
Aix 6.1
32 bit websphere 6.1

We had issues when we deployed on 64 bit configure websphere  64 java - which 
was shared. 

Created partition and implemented above.

Sincerely,
D.Dussie


On Mar 16, 2011, at 4:34 PM, Oyefeso, Bola boyef...@dpscs.state.md.us wrote:

 Unfortunately, I am not the server person.  Is their a specific process
 to follow to bring MidTier up when WebSphere goes down?
 
 Bola Oyefeso
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
 Sent: Wednesday, March 16, 2011 4:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Midtier Problem
 
 I don't understand the problem. If Websphere is restarted properly, ie
 killed and brought back up, why doesn't Midtier start like it normally
 does? When does Midtier start? Are you saying that you need to start
 Websphere and then follow some process to start Midtier?
 
 
 -- 
 Single Sign On for AR System
 http://www.javasystemsolutions.com/jss/ssoplugin
 
 
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Re: What tool does the ARSystem use to compress and decompress?

[Ddussie]

Thank you Joe  Dave,

I have not written API, can you point me in the right direction? What API calls 
to use?

This is our process, service management form (incident form) is migrated to 
data warehouse due to volume of request/incidents. Due to audits/regulations - 
the need has involve the  attachments for certain types of requests.

The dataware house reporting is done via crystal  cognos. Based on this new 
requirement, how can I integrate this API?  


On Mar 4, 2011, at 6:27 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

 Yes it’s a proprietary AR System compression algorithm. You can only use the 
 AR System API for uncompressing it..
 
 Joe
 
 
 From: Shellman, David 
 Sent: Friday, March 04, 2011 6:11 PM
 Newsgroups: public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG 
 Subject: Re: What tool does the ARSystem use to compress and decompress?
 
 If memory serves correctly it's a BMC/Remedy algorithm. 
 Dave 
 - 
 dave.shell...@tycoelectronics.com 
 (Wireless)
 
 
 
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Re: What tool does the ARSystem use to compress and decompress?

[Ddussie]

 Thank you Joe  Dave,
 
 I have not written API, can you point me in the right direction? What API 
 calls to use?
 
 This is our process, service management form (incident form) is migrated to 
 data warehouse due to volume of request/incidents. Due to audits/regulations 
 - the need has involve that attachments for certain types of requests need to 
 be kept.
 
 The dataware house reporting is done via crystal  cognos. Based on this new 
 requirement, how can I integrate this API such that users can retrieve 
 attachments?
 
 
 On Mar 4, 2011, at 6:27 PM, Joe Martin D'Souza jdso...@shyle.net wrote:
 
 Yes it’s a proprietary AR System compression algorithm. You can only use the 
 AR System API for uncompressing it..
 
 Joe
 
 
 From: Shellman, David 
 Sent: Friday, March 04, 2011 6:11 PM
 Newsgroups: public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG 
 Subject: Re: What tool does the ARSystem use to compress and decompress?
 
 If memory serves correctly it's a BMC/Remedy algorithm. 
 Dave 
 - 
 dave.shell...@tycoelectronics.com
 (Wireless)
 
 
 
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Re: Oracle Client Question

[Ddussie]

11g on aix 6.1 

Sincerely,
D.Dussie


On Jan 25, 2011, at 3:44 PM, Brittain, Mark mbritt...@navisite.com wrote:

 **
 Hi All
  
 I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix 
 states that only the Oracle 10gR2 client can be used. None higher or lower. 
 Is that true? This does not make sense to my DBA and I don’t have a good 
 explanation for him. Anyone know why this is? Has anyone successfully used 
 the 11g client with the 11g server?
  
 Thanks
 Mark
  
 
 Mark Brittain
 Remedy Developer
 NaviSite
 mbritt...@navisite.com
 (315) 453-2912 x5335 (Office) 
 (315) 317.2897 (Cell)
  
  
 
     
 This e-mail is the property of NaviSite, Inc. It is intended only for the 
 person or entity to which it is addressed and may contain information that is 
 privileged, confidential, or otherwise protected from disclosure. 
 Distribution or copying of this e-mail, or the information contained herein, 
 to anyone other than the intended recipient is prohibited.
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Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Ddussie]

 
Update: Bmc has fixed this issue in 7.5 patch 7.

Sw00353901: the field name was used instead of a field Identity value in a 
$process$ command
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of D
 Sent: Thursday, October 14, 2010 2:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES 
 with character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
  
 
 ** Version admin tool: 7.5 P6.
 
 I will try this  Have you tried exporting the FLTR to a def-file? I 
 recommend an XML-file in this case, to simplify editing. If you find the text 
 in there, try to replace it with the field-id and reimport it.
 
 
  
 
 -Original Message-
 From: Misi Mladoniczky m...@rrr.se
 To: arslist arslist@ARSLIST.ORG
 Sent: Thu, Oct 14, 2010 1:10 pm
 Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES 
 with character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 Hi,
  
 Which version are you on? My experience with this is mainly from the good
 odl Admin-tool.
  
 Have you tried exporting the FLTR to a def-file? I recommend an XML-file
 in this case, to simplify editing.
  
 If you find the text in there, try to replace it with the field-id and
 reimport it.
  
 Best Regards - Misi, RRR AB, http://www.rrr.se
  
 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
  
  
   Hi Misi,
  
  Tried that also, same outcome.
  
  
  
  
  
  
  -Original Message-
  From: Misi Mladoniczky m...@rrr.se
  To: arslist arslist@ARSLIST.ORG
  Sent: Thu, Oct 14, 2010 11:44 am
  Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
  with character on Oracle 11g, AIX 6.1, ARS 7.5P4
  
  
  Hi,
  
  It should convert it to a name on your screen after you press Modify/Save.
  This is not what is stored in your actual FLTR/ACTL, it should be the ID.
  
  If you edit the FLTR/ACTL action and resave it, it will do the
  string-to-id-conversion which is probably what is failing to you...
  
  So every time you need to change the command, you need to change the Name
  to the Id before saving your change.
  
  Best Regards - Misi, RRR AB, http://www.rrr.se
  
  Products from RRR Scandinavia:
  * RRR|License - Not enough Remedy licenses? Save money by optimizing.
  * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
  Find these products, and many free tools and utilities, at http://rrr.se.
  
  Hi Fred, thanks for responding.
  
  Sorry, I forgot to mention - I tried the DB ID; however, it converts to
  the DB Name.
  
  
  
  
  
  
  -Original Message-
  From: Grooms, Frederick W frederick.w.gro...@xo.com
  To: arslist arslist@ARSLIST.ORG
  Sent: Thu, Oct 14, 2010 10:57 am
  Subject: Re: Filter Issue: Command Line Action is not translating DB
  NAMES
  with character on Oracle 11g, AIX 6.1, ARS 7.5P4
  
  
  It looks like the system is not recognizing your field name in the
  filter.
   In
  your filter's Run Process action try putting the field ID and saving the
  filter.
  This will let the system pull the field name.
  
  Fred
  
  ---Original Message---
  From: Action Request System discussion list(ARSList)
  [mailto:arsl...@arslist.org]
  On Behalf Of D
  Sent: Thursday, October 14, 2010 6:20 AM
  To: arslist@ARSLIST.ORG
  Subject: Filter Issue: Command Line Action is not translating DB NAMES
  with
  character on Oracle 11g, AIX 6.1, ARS 7.5P4
  
  **
  
  Hello,
  
  Filter Issue: Run Process: Command Line Action is not translating DB
  NAMES
  with
  character on Oracle 11g, AIX 6.1, ARS 7.5P4
  
  Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
  Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
  
  We are not having this issue on production, can anyone provide a
  possible
  solution?
  
  Process: On submit of incident/change ticket, this filter fires run
  process to
  run a command local to the unix server, passing variables for that
  request.
  However, one of the variables has characters.
  
  Sample Format: /opt/script.sh $RequestID$ $Firstname$ $Lastname$
  $DESCRIPTION (S)$ $email$
  
  Result:
  RequestID: 001
  Firstname: Jane
  Lastname: Doe
  Description: $DESCRIPTION (S)$vs.  Description: Hello
  World
  email: jane@email.com
  
  I can change the DB NAME, but this requires a massive effort and
  coordination
  with other applications that feed Remedy, or feed by Remedy.
  Other solution, will be on key forms, depending on how many DB names
  have
  characters, create temp fields, and the workflow push data to those
  fields, then
  filter grab the data from those temp fields.
  
  
  Sincerely,
  Deyon
  
  

Re: Escalations when ARS is down

[Ddussie]

Can you tell us what data version are you run 7.5 on?

Sincerely,
D.Dussie


On Nov 3, 2010, at 1:29 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Basic answer,
 
 They don’t fire.
 
  
 
 It’s not one of those ‘if the system isn’t available during the scheduled 
 time, run it when the system comes up’ type of things.
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
 Sent: Wednesday, November 03, 2010 10:50 AM
 To: arslist@ARSLIST.ORG
 Subject: Reg: Escalations when ARS is down
 
  
 
 ** Hi,
 
  
 
 I have a basic question. What happens to the escalations firing on 
 Time/Interval when the ARS is down? 
 
  
 
 ARS 7.5
 
 
 Regards,
 SriSamSri Appecherla
 Mobile# +91 991 610 6008
 
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Re: Filter Issue: Command Line Action is not translating DB NAMES with character on Oracle 11g, AIX 6.1, ARS 7.5P4

[Ddussie]

Misi, 

Thank you so much. I had the time to try your suggestion below, it worked. 
Exporting filter to XML, change label to dbid: reimport.

I have a request with bmc, i will send the your suggestion, pointing in some 
direction. Unfortunately, this could be happening else where in environment.

Sincerely,
D.Dussie


On Oct 14, 2010, at 3:22 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,
 
 In that case you do not have an admin tool but a developer studio. I do
 not know in which order it performs its magic...
 
 You may very well be able to do the def-xml-trick though. At least to
 verify what is in the FLTR def.
 
Best Regards - Misi, RRR AB, http://www.rrr.se
 
 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 Version admin tool: 7.5 P6.
 
 I will try this  Have you tried exporting the FLTR to a def-file? I
 recommend an XML-filein this case, to simplify editing.If you find the
 text in there, try to replace it with the field-id andreimport it.
 
 
 
 
 
 
 
 -Original Message-
 From: Misi Mladoniczky m...@rrr.se
 To: arslist arslist@ARSLIST.ORG
 Sent: Thu, Oct 14, 2010 1:10 pm
 Subject: Re: Filter Issue: Command Line Action is not translating DB NAMES
 with character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 
 Hi,
 
 Which version are you on? My experience with this is mainly from the good
 odl Admin-tool.
 
 Have you tried exporting the FLTR to a def-file? I recommend an XML-file
 in this case, to simplify editing.
 
 If you find the text in there, try to replace it with the field-id and
 reimport it.
 
Best Regards - Misi, RRR AB, http://www.rrr.se
 
 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 
 Hi Misi,
 
 Tried that also, same outcome.
 
 
 
 
 
 
 -Original Message-
 From: Misi Mladoniczky m...@rrr.se
 To: arslist arslist@ARSLIST.ORG
 Sent: Thu, Oct 14, 2010 11:44 am
 Subject: Re: Filter Issue: Command Line Action is not translating DB
 NAMES
 with character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 
 Hi,
 
 It should convert it to a name on your screen after you press
 Modify/Save.
 This is not what is stored in your actual FLTR/ACTL, it should be the
 ID.
 
 If you edit the FLTR/ACTL action and resave it, it will do the
 string-to-id-conversion which is probably what is failing to you...
 
 So every time you need to change the command, you need to change the
 Name
 to the Id before saving your change.
 
Best Regards - Misi, RRR AB, http://www.rrr.se
 
 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.
 
 Hi Fred, thanks for responding.
 
 Sorry, I forgot to mention - I tried the DB ID; however, it converts to
 the DB Name.
 
 
 
 
 
 
 -Original Message-
 From: Grooms, Frederick W frederick.w.gro...@xo.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Thu, Oct 14, 2010 10:57 am
 Subject: Re: Filter Issue: Command Line Action is not translating DB
 NAMES
 with character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 
 It looks like the system is not recognizing your field name in the
 filter.
 In
 your filter's Run Process action try putting the field ID and saving
 the
 filter.
 This will let the system pull the field name.
 
 Fred
 
 ---Original Message---
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org]
 On Behalf Of D
 Sent: Thursday, October 14, 2010 6:20 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter Issue: Command Line Action is not translating DB NAMES
 with
 character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 **
 
 Hello,
 
 Filter Issue: Run Process: Command Line Action is not translating DB
 NAMES
 with
 character on Oracle 11g, AIX 6.1, ARS 7.5P4
 
 Our Test environment is configured:Oracle 11g, AIX 6.1, ARS 7.5P4
 Our Prod environment is configured:Oracle 10g, AIX 6.1, ARS 7.5P4
 
 We are not having this issue on production, can anyone provide a
 possible
 solution?
 
 Process: On submit of incident/change ticket, this filter fires run
 process to
 run a command local to the unix server, passing variables for that
 request.
 However, one of the variables has characters.
 
 Sample Format: /opt/script.sh $RequestID$ $Firstname$ $Lastname$
 $DESCRIPTION (S)$ $email$
 
 Result:
RequestID: 001
Firstname: Jane
Lastname: Doe
Description: $DESCRIPTION (S)$vs.  Description: Hello
 World
email: jane@email.com
 
 I can change the DB NAME, but this requires 

Re: TEST

[Ddussie]

Testing
Issues with mail between aim/aol to arslist... Some stuff post others don't. 

Sincerely,
D


On Sep 15, 2010, at 10:34 AM, Shellman, David 
dave.shell...@tycoelectronics.com wrote:

 Then I failed the test.
 --Original Message--
 From: Chowdhury, Tauf
 To: Arslist
 ReplyTo: Arslist
 Subject: Re: TEST
 Sent: Sep 15, 2010 10:29 AM
 
 To see if you responded apparently :-)
 
 
 
 Tauf Chowdhury | Forest Laboratories, Inc.
 
 Analyst, Service Management
 
 Mobile:646.483.2779
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Tuesday, September 14, 2010 8:53 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TEST
 
 
 
 So what are you testing? 
 Dave 
 - 
 dave.shell...@tycoelectronics.com 
 (Wireless)
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 
 ___
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 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)

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Re: Upgrade planned - to ARS 7.5 Windows 7

[Ddussie]

Shawn, 

We just upgraded from 6.3 patch 20 to 7.5 patch 4; however on aix and 10g.

Hopefully this helps

Issues: Installer failed
1. on box 4 5 in web view of group form; either delete view/ fields.
2. Flashboards - completely changes - since we have not customized, deleting 
the fb:alarm, datasource variable, flasboard,  variables, variable attribute 
forms. You will need to recreate flashboards.
3. Report forms changes
4. Manual import of serveradmin.def, group.def, flashboard.def, arealdap.def, 
ardcldap.def
5. Since the directories change on how the app is install, manually modify 
ar.conf to new paths.
5. On dr, copied filesystem - ran into issues the start of app would be stuck 
on a library file libclntsh.a - bmc working on fix.
6. User central form, this they are fixing holes in db, so if the unique fields 
have duplicate - you will need to fix the data.. Before the installer will 
proceed.


That's it .. Hope it helps. Suggestion copy your prod to test, and run 
installer.


On Aug 30, 2010, at 6:18 PM, Shawn Stonequist shawn.stonequ...@emns.com wrote:

 Greetings List!
 
 I am hoping someone will have information, as it seems rather scarce.
 
 We are upgrading our Remedy system from 6.03 to 7.5 (yay!) and some of our
 client-side OS to Windows 7 (still undecided if this is a yay or nay).
 
 Haven't found much on the compatability between these two (List, ARS Wiki,
 BMC support site), only that there are some issues with the ARS Client on
 W7. The ARS Server itself will still run on the same *nix OS its been
 running on. I think we are upgrading the DB to Oracle 10 or 11 something or
 other (don't know these details)
 
 Anyone happen to know more (I'm guessing at this point its not a supported
 combination)?
 
 Incidently, anything we should watch out for in our ARS upgrade (we pretty
 much use the client independently, just a few Crystal Reports 11- as in I
 run them for everyone else and disperse a finished product).
 
 ARS 6.3 = 7.5
 Oracle 9i = 10 or 11
 
 Huge thanks in advance for any advice!
 Shawn Stonequist
 EMNS, Inc.
 
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Re: Monitoring Process like Arserver , Apache , Tomcat using Remedy

[Ddussie]

You need an external product or script local to server. Application cannot 
monitor it self as LJ eluded to.

We use ITM (IBM tivoli monitoring).

Sincerely,
D.Dussie


On Jul 20, 2010, at 4:10 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Amey,
 
 One question….if ARServer is not running, how will an escalation fire off to 
 check to see if it’s running?
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Amey Bhosale
 Sent: Tuesday, July 20, 2010 12:50 PM
 To: arslist@ARSLIST.ORG
 Subject: Monitoring Process like Arserver , Apache , Tomcat using Remedy
 
  
 
 **
 
 Hi All,
 
  
 
 I have requirement where i need to monitor the process like Arserver , Email 
 Engine , Apache , Tomcat using Remedy.
 
  
 
 The plan is to have a form which will display a table with records like 
 Arserver , Email Engine , Apache , Tomcat .
 
  
 
 So the table would have column like Component Name , Component Status.The 
 Component Status is a radio button created on the form which will have value 
 Running or Stopped.
 
  
 
 So when the process is Running the record will be displayed in green and if 
 stopped then red.
 
  
 
 So do i need to use an Escalation where i will use a Run Process to run the 
 grep command to check whether the process individually are running for 
 Arserver , Email Engine , Apache , Tomcat
 
  
 
  
 
 The grep command does return a long string output e.g. ps -ef | grep ars 
 would return 4 - 6 process running i.e. arserverd , armonitor etc.
 
  
 
 But then this long output how will store in Remedy and confirm the Component 
 status to be set as Running or Stopped ?
 
  
 
 So can someone please suggest me as how should i approach with this 
 requirement ?
 
  
 
 Regards,
 
  
 
 Amey Bhosale
 
 
 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
 
 _attend WWRUG10 www.wwrug.com  ARSlist: Where the Answers Are_

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Re: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g

[Ddussie]

Agree, but verify your OS.

Ex. We went 
 Aix 5.3l7 ars6.3 9i db
Aix 5.3l7 ars6.3 9i client with 10db 
Aix 5.3l7 ars7.5 10g 
Aix 6.1 ars7.5 10g
Aix 6.1 ars 7.5 11g
Bc the 11g min os 5.3l9..

Sincerely,
D.Dussie


On Jul 16, 2010, at 3:42 PM, Grooms, Frederick W frederick.w.gro...@xo.com 
wrote:

 ARS 6.3 requires the Oracle 9iR2 client.  I can't remember if the Oracle 9 
 client can connect to an Oracle 11g database.  If it can then you can upgrade 
 Oracle all the way to 11g while still on ARS 6.3.  
 
 Fred
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
 Sent: Friday, July 16, 2010 1:48 PM
 To: arslist@ARSLIST.ORG
 Subject: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g
 
 Hi all,
 To make the above switch, I am planning to first upgrade to Oracle 10g, then 
 upgrade ARS to 7.5, then upgrade Oracle to 11g. 
 
 The key fact being that Oracle 11g is not supported by ARs 6.3, but Oracle 
 10g is supported by both ARS 6.3 and ARS 7.5.
 
 The lazy in me is trying to find out if I can somehow skip 10g. To do so, I 
 would have to try ARS 7.5 with Oracle 9, or ARS 6.3 with Oracle 11g. I know 
 these are not supported combinations, but it doesn't mean I can't have them 
 (especially for the duration of the upgrade work). Anybody done it?
 
 ARS (both 6.3 and future 7.5) and Oracle 9 are in Solaris. Oracle 10g, 11g 
 will be in Linux.
 
 Thanks in advance.
 
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Re: Statement of Direction regarding EOL of Remedy User client has been amended.

[Ddussie]

David,

Not sure if this relates. But the actual runmacro command will this go away 
with tool?

Currently, we have an automation that depends on this command to create trouble 
ticket. If this retires, I will need to write the process with it's replacement 
or re-engineer.


Sincerely,
D.Dussie


On Jul 14, 2010, at 3:17 PM, Easter, David david_eas...@bmc.com wrote:

 **
 Again, rather than focusing on a particular technology, everyone needs to 
 understand that what is important is the capability, not the method.  For 
 example, as per the 7.5.00 Release notes:
 
  
 
 “In Release 7.5.00, the arimportcmd command-line interface is replaced with a 
 Java data import command-line utility. See “Using the BMC Remedy Data Import 
 utility” in the Integration Guide.”
 
  
 
 Thus, it is expected that the ability to import data into AR System will 
 continue into future releases – most likely through the Java Data Import 
 utility.
 
  
 
 If you have a concern that a particular capability will be lost, I’d be happy 
 to listen to what capabilities are of concern.  Please be sure to ask about 
 the capability, though – not the specific technology.
 
  
 
 Thanks,
 
  
 
 -David J. Easter
 
 Sr. Product Manager, Enterprise Service Management
 
 BMC Software, Inc.
 
  
 
 The opinions, statements, and/or suggested courses of action expressed in 
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
 voluntary participation in this forum is not intended to convey a role as a 
 spokesperson, liaison or public relations representative for BMC Software, 
 Inc.
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
 Sent: Wednesday, July 14, 2010 12:02 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
  
 
 **
 
 So no more AR Import?
 
  
 
 Chas
 
  
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Easter, David
 Sent: Wednesday, July 14, 2010 10:57 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
  
 
 **
 
 Correct – that is what I’ve said.
 
  
 
 -David J. Easter
 
 Sr. Product Manager, Enterprise Service Management
 
 BMC Software, Inc.
 
  
 
 The opinions, statements, and/or suggested courses of action expressed in 
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
 voluntary participation in this forum is not intended to convey a role as a 
 spokesperson, liaison or public relations representative for BMC Software, 
 Inc.
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Wednesday, July 14, 2010 10:20 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
  
 
 **
 
 I do not believe that was David's intent at all. 
 
  
 
 What I am reading in Dave's reply is that there will be an industry standard 
 method, other than MidTier reports, that we will be able to use to extract 
 data directly from Access, Excel, Crystal, etc. as needed.  It will just not 
 be bundled with the desktop client since a desktop client will no longer 
 exist.
 
  
 
 Dave
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
 Sent: Wednesday, July 14, 2010 12:02 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
 **
 
 Is Remedy removing the RADD capability?  In favor of only OOB apps?
 
  
 
 That would be a crying shameL
 
  
 
 Chas
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
 Sent: Wednesday, July 14, 2010 9:01 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
  
 
 **
 
 Claire,
 
 I’m curious what part of this direction makes you think they are only 
 thinking about OOTB apps?
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
 Sent: Wednesday, July 14, 2010 9:19 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Statement of Direction regarding EOL of Remedy User client has 
 been amended.
 
  
 
 **
 
 I think this is a huge mistake on the part of BMC.   It assumes that people 
 only use Remedy for out of the box applications. 
 
  
 
 (this is just my opinion)
 
 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
 
  
 
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