Fwd: HELP--SLA Terms and Conditions report needed!!
Hi guys, Resurecting this email (yes I have been subscribed for that long!). Once upon a time, ( ITSM 5 - 6) there was a OOTB report that contained all the details of all SLAs configured (see http://img85.imageshack.us/img85/7411/slareportsample2.jpg) but this seemed to disappear with ITSM 7+. Has anyone been able to create a crystal/BO report to provide the same info? or anyone know whether BMC are looking at reintroducing this report? It was truly a great report to have. Thanks! George -- Forwarded message -- From: Nisha RAMTRI nisha.ram...@st.com Date: Wed, Jun 21, 2006 at 6:45 PM Subject: Re: HELP--SLA Terms and Conditions report needed!!---Resolved To: arslist@arslist.org ** Hello All, There is an out-of-box report available under Service Level Agreement---General---Details which gives the complete details of all the SLA's created including TermsConditions, Milestones, etc. Thanks you all for the suggestions. * Warm Regards, * *Nisha Ramtri* * Remedy Development, ITAC, ST Microelectronics Ltd. ** Plot#1, Knowledge Park-III, ** Greater Noida. ** Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 * -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *T Wang *Sent:* Friday, June 16, 2006 5:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: HELP--SLA Terms and Conditions report needed!! ** SLA's Term and Condition is stored SLA_Rule_Condition, not in SLA_Main. You can easily create report based on this fact from Crystal Report, but if you don't have that option you can run a query against the database and dump the information to spreadsheet. HTH. -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Nisha RAMTRI *Sent:* Friday, June 16, 2006 5:16 AM *To:* arslist@ARSLIST.ORG *Subject:* HELP--SLA Terms and Conditions report needed!! ** Hello All, We are on version ARS 6.3/HD6/SLA 6.x. There is a requirement in the team here that we need a report of all the SLA's that have been made and their terms and conditions attached. I have seen the Service Level Agreements form for the same and when I took out the report on the native client in an excel sheet, the Terms and Condition field value is blank though all other things like Business Hours tag/ holidays tag attached can be viewed in the report. On database level alos, I tried taking out the report but was not able to do the same. Is there any other form which might be storing all the Terms and Conditions of all the SLA's created and if yes, can a report be taken out from the same? If no, then from the form I am using, is it possible to take out the Terms and Conditions in a reort format. Thanks. * Warm Regards, * *Nisha Ramtri* * Remedy Development, ITAC, ST Microelectronics Ltd. ** Plot#1, Knowledge Park-III, ** Greater Noida. ** Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 * __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Installing Aeroprise
Wow. that quick. Thanks for that Rick.I'm not sure what Zenprise will bring to the party, but I'll do some reading up on it. Thanks for that. On Tue, Aug 24, 2010 at 7:45 PM, Rick Cook remedyr...@gmail.com wrote: I installed it in a few hours. Took another couple of hours to basically configure it, and it was ready to rock. Any more time is just fine-tuning the configuration, which is probably realistic with ITSM 7. If you have lots of Mobile devices, you might consider how you will manage them. Zenprise is a product that really impressed me at last RUG. You might check them out. Rick -- *From: *George Jungle george.jun...@gmail.com *Sender: *Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Tue, 24 Aug 2010 17:41:09 +1000 *To: *arslist@ARSLIST.ORG *ReplyTo: *arsl...@arslist.org *Subject: *Installing Aeroprise ** Hi guys, we've finally been able to justify our need for mobility and the use of ITSM! So, hence we're currently looking at Aeroprise as a prime contender (lots of blackberrys in the organisation). From the Aeroprise site, it seems to quote the implementation time as being '3 days'... How realistic is this? What type of implementation do you think we would be up for if we went for all the ITSM modules (Inc, Prob, Chg, SR, Asset). Love to hear from your experiences. Thanks. George _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Installing Aeroprise
Hi guys, we've finally been able to justify our need for mobility and the use of ITSM! So, hence we're currently looking at Aeroprise as a prime contender (lots of blackberrys in the organisation). From the Aeroprise site, it seems to quote the implementation time as being '3 days'... How realistic is this? What type of implementation do you think we would be up for if we went for all the ITSM modules (Inc, Prob, Chg, SR, Asset). Love to hear from your experiences. Thanks. George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR Server Caching within Server Group
Hey all, Just wondering if anyone is getting issues with AR Server re-caching that occurs on the non-admin AR Servers within an AR Server group. We're seeing something where it's taking up to 7 minutes to perform a re-cache. During this time, other services (SLM, Dispatcher, user traffic) are triyng to get a response from these non-admin AR Servers running the non-admin AR Server is busy doing something and eventually the processes die out. This seems to occur when a significant code change occurs, for example when modifying a field on a form, making changes to the CMDB structure, configuring a Service Target... pretty much anything that creates/modifies AR Server Objects... Also seems to be that each re-cache that occurs, the memory consumption on the AR Server goes up fairly high (gets close or hits to the 4GB max range)! Anyway, let me know if anyone is using Server Groups out there and whether they're seeing any issues relating to server cache. Versions - AR 7.1 Patch 6 + ITSM 7.03 Patch 7 running on Solaris 10 Thanks. George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: License Information
I think you'll find that the 3 products you identify come with the latest version of Atrium CMDB. Enterprise Integration Engine (EIE) is now known as AIE. The licenses for these was separate when we were dealing with earlier versions of AR (i.e. pre 7). EIE is used to provide a mechanism to perform a data import into a Remedy form (with validation). The Remedy Links are components that EIE can use to connect to an Oracle DB or MSSQL DB. George. On Wed, May 6, 2009 at 7:45 PM, pintu mallick pintumall...@yahoo.comwrote: ** Hi Friends, I need information on below application licenses, Enterprise Integration Engine Remedy Link for Oracle Remedy Link for SQL Why we need these licenses. Thanks, Pintu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARServer group and the ports that require load balancing
Guys, Wondering if you can help me out. We've got an issue with the Plug-in server running within a high available environment of Remedy (2 Midtiers, 2 AR Servers, 2 DB Servers) with each tier separated by a firewall. There is one load balancer in front of the midtier servers and another in front of the AR Servers. So, basically the AR Servers are running within a Server Group. When we try to open up a Remedy form, such as the Server Information form, we get an error saying : ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out Currently the only port that is load balanced is the TCP port that the users access the AR Servers by. Should we also need to load balance the Plug-In port? (9000)? All help is appreciated. Below are some emails I've dug up just from searching the web... Thanks. George Re: RPC: Unable to receive Tony Worthington Mon, 06 Aug 2007 11:27:16 -0700 You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0 page 9, and others that I can't find at the moment. Here's an example of some lines from one of our ar.conf's (this one from a server group, but relevant since we don't use portmapper either) Plugin-Port: 9000 Register-With-Portmapper: F TCD-Specific-Port: 8639 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms562:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms562:9000 You may not need the alias lines, but you certainly need the Plugin-Port. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mike Chepaykin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/06/2007 10:12 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject RPC: Unable to receive Hello listers. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive This is what I got in RUT when I move my ARS server behind the firewall, uncheck Register with portmapper, assign static TCP port and shutdown remedy portmapper service. And restart my windows box of course - a shut in a head 8). This error appears only in Problem Management Console on window open. Other consoles - incident, asset, cmdb - appear without any errors. No errors in arerror, armonitor, arplugin logs and no errors on client side logs too. When I change environment back (no firewall restrictions at all) and move to portmapper - everything is fine again. Why (and which?) plugin try to register himself in portmapper? Or maybe the cause is something else? windows2003, mssql2000, ars7.0.1p2, ITSM 7.0.2 -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier Apache/Tomcat
Hey Abdullah, So... your tomcat instance doesn't want to accept connections when using the FQDN? Can you see the default tomcat pages if you go to server root dir? i.e. http://servername/ or is it only for the /arsys/home that you get page cannot be displayed? George On Fri, Sep 12, 2008 at 7:51 AM, Abdullah Baytops [EMAIL PROTECTED]wrote: ** Hello Listers I posted a question regarding installation of the Mid-Tier 7.1 application on a Windows Server using Apache/Tomcat the other day. I am in real need of someone to provide me some guidance or insight in why our installation is not functioning. Here are a few questions that may provide me insight on if I did it correctly. 1. Does the mid-Tier application need to be installed in a certain directory rather than the default Program Files/AR System/Mid-Tier directory if we are using Apache/Tomcat 2. We can see the application at http://localhost/arsys/home but if I type http://servernam/arsys/home http://%3cservernam%3e/arsys/home I get page cannot be displayed. 3. When using Apache/Tomcat is there any special settings I need to make in the httd.conf file Any insight would be appreciated. I can be reached via-email of phone Abdul Baytops Email: [EMAIL PROTECTED] 240-346-4628 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM patch 7
Out of curiosity, could you guys let me know how long itsm patch 7 takes you to run compared to itsm patch 6? On Wed, Sep 10, 2008 at 4:43 PM, Bhagawat, Prashanth [EMAIL PROTECTED] wrote: We have patched with P7 and P8. and ARS P4 too. Best way would be to take a back up of deff before applying patch, take a panacea diff report if you have 2 servers Dev and test, apply the patch and re-run the panacea difference report which will list out the affected customization , so that you can later do manual changes for form level changes and do import for work flow changes. Make a list of forms/views that would be affected by going through the patch pdf. We had some issues with ARS P4 on people form , where row level access behaved in strange way which is fixed at the movement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: 09 September 2008 08:55 To: arslist@ARSLIST.ORG Subject: Re: ITSM patch 7 I have applied the patch and patch 8 - and testing it right now. If you patch you will have to save the customizations in exported form and then reapply them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, September 09, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM patch 7 I am in the process of upgrading to 7 right now. Did you have a specific questions? Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Tuesday, September 09, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: ITSM patch 7 Hi, Has anyone applied this patch yet? What are the steps to be done? We are not getting work information so BMC suggested to patch. How should we patch and still keep our customization? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RPC-Non-Blocking-IO parameter
Hey all, If you'll recall I mentioned that we're getting issues with our arserverd 'hanging'. The AR System 7.0 Configuring guide indicates that there is a parameter known as RPC-Non-Blocking-IO which when set : Prevents invalid or corrupt packets from temporarily disabling the arserverd service. This sounds like our monkey. Has anyone got any information about using setting and what the 'down' side of using it is? Anyone been forced to turn this on at all How does a corrupted packet occur anyway??? (so many questions) All I can get from the doco is : This parameter enables the AR System on compliant systems to receive remote procedure calls in a non-blocking mode. Without this setting, the server must receive an entire RPC header before processing a different one. With this setting, the system can process multiple headers at the same time. Set this parameter to T (TRUE) and then restart your AR System server to run in RPC non-blocking mode. The default for this parameter is F (FALSE); use the following syntax to set to TRUE: RPC-Non-Blocking-IO: T This functionality is not supported on Windows and Linux operating systems. The advantages of RPC-Non-Blocking-IO mode are as follows: Prevents remote attackers from disabling RPC services. Prevents invalid or corrupt packets from temporarily disabling the arserverd service. Thanks George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2)
Hey guys, We're getting a strange issue (seemingly intermittent) with the arserverd where it just seems to 'hang'. All existing and new clients receive a TimeOut error, but yet when you check : -the processes at the o/s -the error logs -db sessions there is no evidence that there is an issue. (i.e. all processes running, you get timeouts appearing due to Brie / SLM engine not being able to connect and db sessions are not 'locked' or taking an extensive amount of time to process). It seems that the only way to fix this is to do a restart of the AR Server. I was just wondering if anyone else has experienced anything remotely similar to this? Thanks. George (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2)
Thanks for all the replies guys. I've answered some of your questions 1. Gary Opela (Corporate) [EMAIL PROTECTED] Is your database local or remote? Local 2. Garrison, Sean (Norcross) [EMAIL PROTECTED] If you are on a unix server check the number of open files being used by the process. Maybe it has hit the max and locked up your server (why you aren't seeing anything in the logs). type in ulimit -a to tell you the limits you have pfiles process id to tell the number of open files used by the process. Thanks Sean, will try this out. currently ulimit says : XX $ ulimit -a core file size(blocks, -c) unlimited data seg size (kbytes, -d) unlimited file size (blocks, -f) unlimited open files(-n) 256 pipe size (512 bytes, -p) 10 stack size(kbytes, -s) 8192 cpu time (seconds, -t) unlimited max user processes(-u) 29995 virtual memory(kbytes, -v) unlimited 3. Roger Medsker [EMAIL PROTECTED] I have seen this behavior in a situation we had where AR System was actually restarting. There is no indication in any of the logs that the server crashed or was manually stopped. You can detect this by having server side SQL logging on when this occurs. If you see lots of SQL transactions with no identified user associated to them, then the server process is starting up. This doesn't help identify the root cause but the question changes from Why does the server 'hang'? to Why is the server restarting? Ok. Thanks Roger. will give that a go next time it hangs... only prob is it's intermittent and we really can't have SQL logging on all the time will figure something out. 4. Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] one question how many records does your AR System Email Messages has??? 2,063,253 records... Delete Outgoing Messages is set to No. Will have to get that changed! Does this sound like a lot of rows to you? George On 4/11/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: one question how many records does your AR System Email Messages has??? De: Action Request System discussion list(ARSList) em nome de Roger Medsker Enviada: qui 10/4/2008 11:45 Para: arslist@ARSLIST.ORG Assunto: Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) ** George, I have seen this behavior in a situation we had where AR System was actually restarting. There is no indication in any of the logs that the server crashed or was manually stopped. You can detect this by having server side SQL logging on when this occurs. If you see lots of SQL transactions with no identified user associated to them, then the server process is starting up. This doesn't help identify the root cause but the question changes from Why does the server 'hang'? to Why is the server restarting? HTH Roger From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, April 10, 2008 2:45 AM To: arslist@ARSLIST.ORG Subject: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) ** Hey guys, We're getting a strange issue (seemingly intermittent) with the arserverd where it just seems to 'hang'. All existing and new clients receive a TimeOut error, but yet when you check : -the processes at the o/s -the error logs -db sessions there is no evidence that there is an issue. (i.e. all processes running, you get timeouts appearing due to Brie / SLM engine not being able to connect and db sessions are not 'locked' or taking an extensive amount of time to process). It seems that the only way to fix this is to do a restart of the AR Server. I was just wondering if anyone else has experienced anything remotely similar to this? Thanks. George (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Tracking ITSM 7.x Application license usage
Hey guys, Apart from the Admin tool and the Admin console, is there a way to keep track of the Application license usage within iTSM 7? I'm looking for something similar to what the Server Statistics form offers for AR licenses. Thanks. George. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris
Hey guys, We just applied patch 4 in an attempt to stop the server crashing, but as we've all read, it is still crashing. Can anyone comment on whether patch 5 is successful in stopping the crashes? Thanks. George On 11/1/07, Axton [EMAIL PROTECTED] wrote: Let me know how that goes. I am still on 7.0.1 patch 1 due to critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the server). Thanks, Axton Grams On Oct 31, 2007 11:19 AM, Jarl Grøneng [EMAIL PROTECTED] wrote: Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of bugs (both crash the server) it will soon be installed on prodution. -- Jarl On 10/31/07, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi everybody Has any body out there applied this patch and what is the outcome? Frans Ferreira Senior Technical Consultant __ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za__ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris
Hey Carey, Childhood wasn't too bad, you just gotta have a great sense of humour :-) Luckily growing up in a remote island in the indian ocean works in my favour as no oen really knew it! was only when i got here that i realised what it was. Otherwise, we're running Solaris 10 + Oracle 10g, and can see the issue occuring when we attempt to resequence tasks throughout the tool. It's pretty strange and we're getting an issue raised with BMC now. I'd love to hear what everybody else is getting when they try this with Patch 5. looks like we might have to put this into Produciton in a hurry... not good, but you gotta do what you gotta do. Thanks all. George On 11/9/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Ok.. It is Friday... so (please forgive me...) It is not the patch that is causing the crash ... it is that darn Tree! (Watch out for that Tree!) We have a dev server with ITSM Service Desk v7.0.02 patch 005. (Totally clean install on Linux with Oracle.) We have not yet put the server under any load, but have also not seen the server crash on us for unexplained reasons. Do you have any idea what might be triggering your issue? Although I did find it down tonight... looks like the OS rebooted... hum need to go poke the sysAdmin to find out what happened. :( Ah.. more work for tomorrow. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. If George Jungle is really your name... you must have had a rough childhood. I thought being named Carey was tough. ( http://en.wikipedia.org/wiki/George_of_the_Jungle ) On Nov 8, 2007 11:00 PM, George Jungle [EMAIL PROTECTED] wrote: ** Hey guys, We just applied patch 4 in an attempt to stop the server crashing, but as we've all read, it is still crashing. Can anyone comment on whether patch 5 is successful in stopping the crashes? Thanks. George On 11/1/07, Axton [EMAIL PROTECTED] wrote: Let me know how that goes. I am still on 7.0.1 patch 1 due to critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the server). Thanks, Axton Grams On Oct 31, 2007 11:19 AM, Jarl Grøneng [EMAIL PROTECTED] wrote: Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of bugs (both crash the server) it will soon be installed on prodution. -- Jarl On 10/31/07, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi everybody Has any body out there applied this patch and what is the outcome? Frans Ferreira Senior Technical Consultant __ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za__ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Impersonating a requester using .net Remedy API
Howdy list, This is the first time that I'm having to look into the use of the .net Remedy API and was wondering if anyone can help me. Basically due to company standards we are NOT able to use the OOB mid tier for one particular organisational group. What we're doing is developing some custom .net pages for the Requesters within this group to log in and create/update dockets. What's the resource for finding out how to 'impersonate' the requester logging the case such that it makes them the submitter (and calls upon the Submitter locked mode functionality)? I've started to trawl through the Dev AR Apps basic and advanced guides but any help (or potential gotchas) from those that have tried this would be appreciated. Thanks. george. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: mid-tier access with user logged in automatically
Hey Paul, Check out the Basic Developer guide. It says : * Example 3: * http://*host*/*contextpath*/servlet/LoginServlet?goto=*URL*server=* name*username=*name*pwd=*passwordhttp://host/contextpath/servlet/LoginServlet?goto=URLserver=nameusername=namepwd=password * So in your case, try : http://lwrem/arsys/servlet/LoginServlet?goto=http://lwrem/arsys/apps/default/lwrem/ITSMHelpDesk/ITSMstart.jspserver=lwremusername=useridpwd=password http://lwrem/arsys/servlet/LoginServlet?goto=http://lwrem/arsys/apps/default/lwrem/ITSMHelpDesk/ITSMstart.jspserver=lwremusername=userid For a blank password, just don't put anything after the pwd argument. Cheers George On 1/19/07, Paul Shea [EMAIL PROTECTED] wrote: I can loggin to Remedy web with the following url: What would I need to change in the url to automatically sign on as Guser with no password? Thanks, Paul Shea Tideworks Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSList Data Dump
I've got the last few year's worth on my gmail account ... but we are talking about 8074 messages here, so might not be a good idea (for google's sake) for me to send this to you! I'll look into whether you can export mail from gmail and get back to you! George. On 1/16/07, Frank Caruso [EMAIL PROTECTED] wrote: Is there a way to download the last few years worth of ARSList messages? I can see that you can go back and search archives from 2004 but would like to get one big extract for each. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using DSO to swap dockets between ARS ITSM 5 ITSM 7
Ok. Thanks gents. Hopefully the interface itself won't live very long either. On 1/9/07, Axton [EMAIL PROTECTED] wrote: ** The only problem I would raise with this approach follows. - The data structures are very different between the two releases - The business rules that are enforced against requests are very different between the two releases - In order to DSO data between the two releases, you are going to have to account for every discrepency between the above two items My prediction is that this will lead to a maintenence nightmare in the short term, taking away from time that would be better spent performing the upgrade. To put into the context of a scenario: You set up both servers; you set up the DSO between the two server; you fight a never ending battle of problems with the DSO feed between the two servers; you burn all your time firefighting instead of doing an upgrade. I'm not saying it's impossible to take this approach, but I see far too many possiblities for problems and would therefore discourage it. Axton Grams On 1/7/07, George Jungle [EMAIL PROTECTED] wrote: ** we're talking months... i.e. 6. What's going to take the longest is migrating interfaces. Hence the need. On 1/6/07, Axton [EMAIL PROTECTED] wrote: ** Because of the speed that we need to get this new system in place (business need) What is the need (window)? Axton Grams On 1/5/07, George Jungle [EMAIL PROTECTED] wrote: ** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 - 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Using DSO to swap dockets between ARS ITSM 5 ITSM 7
Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 - 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migration/Uprage from 5.01.02 to 7.01 (cant connect to Remedy with clients)
** Susan (or anyone who is or has upgraded from 5.01.02 - 7.0.01) We're currently attempting an upgrade of 5.01.02 to 7.0.01. Although the upgrade went ok, when we attempt to start the AR Server we get the error below. So although the arserverd looks like it started, it's not really functioning and can't accept connections from clients... Action Request System(R) Server Version 7.0.01 200609271856Copyright (c) 1991 - 2006 BMC Software, Inc. All rights reserved. 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key.For unlimited capabilities, contact your sales representative. (ARNOTE 27) AR System Server did not start in the allocated time.Do you want to continue waiting for the AR System Server to start [y] AR System Server did not start in the allocated time.Do you want to continue waiting for the AR System Server to start [y] 390600 : Failure during SQL operation to the database : ORA-00942: table or view does not exist (ARERR 552) 390600 : Problem encountered during creation of one of the application forms (ARERR 4550) 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 Timestamp: Mon Nov 13 2006 13:09:29.6209 Thread Id: 4 Version: 7.0.01 200609271856 Sep 27 2006 19:28:30 ServerName: enrppsyd01 Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.9 RPC Id: 0 RPC Call: 0 RPC Queue: 390600 Protocol Version: 12 Client IP Address: Logging On: User On 11/10/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Having originally done that same basic upgrade because support said it could be done and having problems afterwards (group form) and spending 3 weeks troubleshooting with Support it was decided I needed to upgrade from 5.1.2 to 6.3 to 7.x. I found that even though the fields appeared on the group form they were not actually in the database. And even all the tricks of adding a field, moving a field etc in the Remedy admin tool did not fix the problem. Went against everything we knew and believed about the relationship between the admin tool and the database. We are on Oracle 10g on that server so that may be a difference between your issues. hth, Susan On 11/9/06, Marquez Rankin [EMAIL PROTECTED] wrote: ** Current Production System: Windows 2000 Server SP4 / SQL 2000 / ARS 5.01.02 Upgrade Production System: Windows 2003 Server SP1 / SQL 2005 / ARS 7.01.02 Installed ARS 7.01.02 on 'Upgrade System' with defaults.Logged onto 'Upgrade System' Demo account with both User Admin clients. Shutdown ARS 7.01.02 processes on 'Upradge System' Restored SQL 2000 backup from 'Current System' with corrected paths for 'Upgrade System' database log file.Ran query against restored database EXEC sp_changedbowner 'ARAdmin', 'true' to restore ARAdmin as dbo.Started ARS 7.01.02 processes on 'Upgrade System' User and Admin client cannot access ARS on 'Upgrade System' Ran ARS 7.01.02 install again selecting upgrade. Recieved the following: -[ERROR]: AR System Server Database upgrade error. Changes to the original database may have been commited during this process which would result in the need to recover data from your database backup. Resolve the problem that caused the error (Check the installation logfile and contact Technical Support if necessary). -[ERROR]: Failed to complete AR Server installation.Any ideas? -SMR__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Shareware : The LOL Tool
** Hey Rob, I would love to get a copy of something like this. What kind of application is it? Does it run on AR or is it somehting separate? Thanks for that. George. On 5/8/06, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, We are running with a server group here and I needed a quick way to be being able to display the available floating licenses, without having to check each server. If anyone might be interested something like that, just drop me a mail and I'm going to forward a copy. Suppose it's a rare requirement, but perhaps there is 0-1 other peeps who might have an use for that as well. It runs with v6.3 - the screenshot version runs with hardcoded values for login and server names. The forwarded one will have text fields for that. screenshot4.jpg Best greetings from Germany, Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: load balanced web server for mid-tier
** I second Joe in upgrading to Mid Tier 6.3. We've been using it fine for the past year against ARS 6.0.1. You will enjoy a much better performing and stable mid tier! Otherwise there is only one trick in setting up the mid tier with WebSphere Edge as a load balancer, which is the requirement to use the 'sticky' option for the session persistence. This can be set at the cluster level. (ndcontrol cluster set...) Let us know what specific issues you are having. George On 4/29/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Before I proceed, is there any chance that you might want to upgrade to ARS version 6.3? There are distinct advantages of upgrading to ARS 6.3 rather than staying on the version you are currently on especially when trying to set up a server group to use behind a load balancer. Besides ARS 6.3 in my experience with patch 13 is a lot more stable than ARS 6.0.1 at any patch level especially the Mid-Tier. The Mid-Tier for ARS 6.3 is also redesigned in its basic architecture, so it works a tadbit faster because of its newcaching mechanism. Let me know if you are willing to upgrade to ARS 6.3 as if you are I'll give you the information on how to set up the load balancer for ARS 6.3 - this method is specific to this particularversion of the ARS and will not work for the earlier versions. If you decide to stick with ARS 6.0.1, I'll give you the alternate older method to set it up (which also works with ARS 6.3, but you will not really enjoy some of the advantages of the new version if you use the older method to set it up...) Rgds Joe Rami S Ayoub [EMAIL PROTECTED] wrote: ** Hello Joe , Yeah Joe I want to know how to set it up . Regards , Rami S Ayoub From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Friday, April 28, 2006 7:18 PMTo: arslist@ARSLIST.ORG Subject: Re: load balanced web server for mid-tier ** Hello Rami, Noticed you are from CyberMAK.. New Hire?? I did do something close to what you want.. what do you want to know.. Conceptionally I should know enough from what I didto provide you information on what you want to know if you want to know the 'know how' of how to set it up.. Regards JoeRami S Ayoub [EMAIL PROTECTED] wrote: Hi list Any one implement load balanced web server for mid-tier , Websphere as theirweb server.ARSystem = 6.0.1DB = Oracle 9i Regards,Rami S Ayoub Love cheap thrills? Enjoy PC-to-Phone calls to 30+ countries for just 2¢/min with Yahoo! Messenger with Voice. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
