Re: Suggestions Anyone?
rrrChive may help you. http://www.rrr.se/en/, look for rrrChive. -- Jarl On 10/30/06, Valerie Balloon [EMAIL PROTECTED] wrote: I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is v6.3 and the other 7.0. Our Tier 1 helpdesk uses a customized 6.3 Helpdesk application while our Tier 2 Helpdesk will be using the 7.0 ITSM suite.Note: We do not have a programmer to build the API interface nor can we afford 30K for EIE. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to force Notifications include Diary Field with Newest First
You could use your perl script to format the diary just when you send the noticifation. -- Jarl On 10/27/06, Geoff Endresen [EMAIL PROTECTED] wrote: Rick, That's what our perl script does. I thought there might be a better way. Thanks, -Geoff -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, October 26, 2006 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to force Notifications include Diary Field with Newest First I don't know of one. I wouldn't think there would be one in ARS, since the notifications are grabbing the data from the DB directly, where it is sorted in the order of entry - earliest first. My advice would be to re-sort the data in the DB, and return that sorted data from there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen Sent: Thursday, October 26, 2006 11:16 AM To: arslist@ARSLIST.ORG Subject: How to force Notifications include Diary Field with Newest First Listers, I know there is a way to display diary fields latest first in the Windows Client I have a perl script that can reverse the diary that's used for our email notifications. But, is there a way to have notifications include a diary field with default of latest first? Thanks, -Geoff Endresen Trying to fix more that I break, one ticket at a time ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARServer 7.0.01 SEGV
Yes, had the same on a server ugraded from 5.1.2 to 7.0.1 running on solaris and oracle. The last action in sql log was a select against the Role form. The last action when truss'ing the arserverd was something about display properties. However, when doign the upgrade again and then from 5.1.2 to 6.3, and then to 7.0.1, then the server crash was gone. The server has several forms with web fixed view. -- Jarl On 10/23/06, Axton [EMAIL PROTECTED] wrote: Has anyone received an error along these lines when starting ARServer 7.0.01? Mon Oct 23 14:38:18 2006 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Oct 23 14:38:18 2006 11 Timestamp: Mon Oct 23 2006 14:38:18.9069 Thread Id: 4 Version: 7.0.01 200609271856 Sep 27 2006 19:28:30 ServerName: Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.9 RPC Id: 0 RPC Call: 0 RPC Queue: 390600 Protocol Version: 12 Client IP Address: Logging On: API Escalation Filter SQL User Thread Stacks: /prod/sys/remedyb/bin/arserverd:DumpStackTrace+0x88 /prod/sys/remedyb/bin/arserverd:SignalTrapProc+0x160 /usr/lib/libthread.so.1:0x15bac /usr/lib/libthread.so.1:0xf804 /usr/lib/libthread.so.1:0xf9b4 /usr/lib/libc.so.1:0x4762c [ Signal 11 (SEGV)] /usr/lib/libc.so.1:0x47100 /usr/lib/libc.so.1:malloc+0x20 /prod/sys/remedyb/bin/arserverd:MallocLob+0x110 /prod/sys/remedyb/bin/arserverd:LoadFieldIntoValue+0x428 /prod/sys/remedyb/bin/arserverd:LoadDisplayInfoList+0x46c /prod/sys/remedyb/bin/arserverd:LoadInitialSchemaInfo+0x5d0 /prod/sys/remedyb/bin/arserverd:InitializeServerCache+0xec /prod/sys/remedyb/bin/arserverd:WorkerThread+0x230 /prod/sys/remedyb/bin/arserverd:RestartableThreadMain+0x60 /prod/sys/remedyb/bin/arserverd:UnixThreadStartRoutine+0xe8 /usr/lib/libthread.so.1:0x15854 This happens at startup time, so the server never comes up completely. Environment Info: - Solaris 9 (en_US.UTF8) - Remote Oracle 9i (UTF8) - Oracle 10g client () - ARServer 7.0.01 The arsql.log shows the following as the last select statement during the attempted startup: SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC arthread.log shows the following: */ Thread Trace Log -- ON */ Limits found: current rlimit=4096 - max rlimit=4096 */ Thread Id 2 (thread number 0) Thread Manager started. */ Thread Id 3 (thread number 1) timed call thread started. */ Thread Id 4 (thread number 2) on ADMIN queue started. */ Thread Trace Log -- OFF None of the other logs are written to. There is no core file created. One of the following actions may have led to the unstartable application server: - Import view defs from 6.0.1 (web fixed) - Import workflow containing direct sql workflow - Copy views from web fixed to standard - Delete web fixed views - Alter the query field (fid 40076) on FB:Variable (change length from 255 to 3999 chars) - Applied custom CSS tags to fields in the admin tool using the field properties - hide the toolbar - remove the preferences table label from table fields - hide the toolbar for forms for web mode Has anyone else performed any of the above actions on a 7.0.01 server and experienced these issues afterwards? Also, if you have performed any of the above actions and have not had these issues, that info would be helpful as well. This server was working fine all last week, but something happened between the last good start and the bad start, which has to be one of the above actions. Please share what you can. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Enhancement: Schema ID on AR Admin tool...
Remedy had(has?) a tool to convert sql logfile schemaid's and fieldis to schemanames and fieldnames. -- Jarl On 10/23/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Troubleshooting one of my customers application for performance, so since SQL logs show TschemaId on SQL logs, I have to query the arschema table all the time before opening the form in question in the Admin tool.. which is where I found that if the admin tool listed the schemaId's with their corresponding schema Id's, it would have been easier for me to identify the form by the ID instead of its name.. also it would have been nice to have the View by feature modified to show a form or a list of forms by schema ID's.. Personally I do not think it will be too hard to modify the Admin tool code to display the schemaid along with the schema name.. Rgds Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sunday, October 22, 2006 11:53:21 AM Subject: Re: Enhancement: Schema ID on AR Admin tool... It would be nice, would also be nice to see a list of forms/fields a menu is attached to. Joe, what are you doing where the schemaid would be useful? In my direct sql workflow, I set an integer field to the schemaid and use that as a variable in the direct sql action. I do this because the schemaid can vary from server to server. I refrain from using the views for several reasons (the naming has changed in the past; permissions get dropped from views on each form change; etc.). Axton Grams On 10/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: I dont see the problem. Active links can be a part of unlimited number of forms. This is an enhancment I would like to se. I had to create a sql-stmt to list which active links and filters that are not part of a guide -- Jarl On 10/22/06, Joe D'Souza [EMAIL PROTECTED] wrote: That might be nice but you got to remember that an AL or a filter could be a part of more than one guide... and I do not think there is a limit to the number of guides you can tie a AL or Filter to... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jay Rohrer Sent: Saturday, October 21, 2006 8:07 PM To: arslist@ARSLIST.ORG Subject: Re: Enhancement: Schema ID on AR Admin tool... I would not find that nearly as useful as having a tab on ALs and FILs that tell me which Guides they are a part of. Jay Rohrer __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SLM 7 install on Solaris
I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SLM 7 install on Solaris
Thank you for sharing this... -- Jarl On 10/17/06, Tony Worthington [EMAIL PROTECTED] wrote: And once you get a gui to install it, watch out for the following defect I have open about the installer: 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service Level Management product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLM 7 install on Solaris I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: URL Background Process
If your server has access to the webpage, you can use the wget command (std on unix servers) and access the url in a filer. wget for windows: http://gnuwin32.sourceforge.net/packages/wget.htm -- Jarl On 10/14/06, Conrad Pereira [EMAIL PROTECTED] wrote: ** Hi Listers, I have a URL which should run as a background process. I have tried using Run Process and in it I used the PERFORM-ACTION-OPEN-URL command. It works fine, however once the browser has opened with the URL defined, I want it to close immediately say within 2 seconds. Basically its just the execute the http URL and then close the browser. Is there a way of doing this, either though Run Process commands or by passing a javascript command through a Run Process action? Await your to hear from you. Thanks, Conrad Pereira CyberMAK Information Systems Manama, Bahrain__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARServer 7.0.1 Upgrade Installer
Getting other nice error messages upgrading to 7.0.1. The isntaller does some changes on the form 'Business Time Workdays', but the installer are looking for the form: 'Business Times Workdays' Of course it fails -- Jarl On 10/11/06, Axton [EMAIL PROTECTED] wrote: Has anyone run the ARS 7.0.1 upgrade installer against 6.0.1 on Solaris 9 using a UTF8 database? The installer (arupora) crashed (segmentation fault) during the installation. Looking for someone in the same environment so I can compare notes. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Unix User Tool
Go to supportweb-patches. Search for AR System and version 4.05 The latest version is 4.5.1 patch 1302 -- Jarl On 10/10/06, jaya munjal [EMAIL PROTECTED] wrote: ** Hi List I am not able to locate the installable for Unix User tool on support web site. If any one has used the unix base user tool, please let me know from where can i download it and how can I install it. Thanks in Advance Jaya Munjal Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Unix User Tool
Not sure if it will work. The Solaris user tool is not supported anymore. So if you want to use a client on unix against 6.3 you have to use a web browser. -- Jarl On 10/10/06, jaya munjal [EMAIL PROTECTED] wrote: ** Hi Jarl My apologies I forgot to mention the server details ARS 6.3 OS- Solaris Oracle 8. Does this user tool work with server 6.3 Thanks Jaya Jarl Grøneng [EMAIL PROTECTED] wrote: Go to supportweb-patches. Search for AR System and version 4.05 The latest version is 4.5.1 patch 1302 -- Jarl On 10/10/06, jaya munjal wrote: ** Hi List I am not able to locate the installable for Unix User tool on support web site. If any one has used the unix base user tool, please let me know from where can i download it and how can I install it. Thanks in Advance Jaya Munjal Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Need help to dynamically read field values.
You can use this application command: Application-Copy-Field-Value target_field_ID source_field_ID Copies a field on the current form to another field on the current form. Returns one of the following integers: 1—Indicates that the assignment failed. 0—Indicates that the assignment occurred. However you need the fieldid, and not the label/database name. -- Jarl On 10/9/06, Veeral J Oza [EMAIL PROTECTED] wrote: ** Hello all, This is what I am trying to do. I have 2 character fields Temp1 and Temp2 and one Button. There are other fields on the form like Submitter, Last Modified Date, etc.. So when I type in Temp1 field the value as $Submitter$ and I hit Button, I want the value of Submitter field in Temp2 field. I am not able to achieve this using Set fields action of an Active Link. Environment: ARS 6.3 OS Windows Server 2003 MS SQL Server 2000 Can any of you please help with some suggestions which could help me proceed. Regards, Veeral Oza, Application Analyst, Wipro Technologies The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Asset mgmt 7...
...takes forever to install.. Why? It imports 137471 cities! Why cant the installer ask if you want to install that amout of records. I now which file to truncate when installing on the proper development server. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SAP Adapter
BMC does not, but N-Tuition does http://www.ntuition.de/ -- Jarl On 10/7/06, Remedy Guru [EMAIL PROTECTED] wrote: ** Does anyone know if BMC has a OOB SAP adapter? Thanks, TJ__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7.0.01 Maintenance Release
David, You know, we geeks, always want to run the latest version :-) - Jarl On 10/6/06, Easter, David [EMAIL PROTECTED] wrote: 7.0.01 for the following products: BMC Remedy Encryption Performance Security BMC Remedy AR System Server BMC Remedy Encryption Premium Security For those on the list who do not directly own Encryption or Migrator (and thus may not receive the product update letter), I did want to clarify the version change. To maintain version consistency with the release of the AR System 7.0.01 maintenance release, the BMC Remedy Migrator and BMC Remedy Encryption products will be changed to reflect a 7.0.01 version number. This change in version number is completely cosmetic. There are no changes in functionality or features between the 7.0.00 version and 7.0.01 version. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, October 06, 2006 10:12 AM To: arslist@ARSLIST.ORG Subject: ARS 7.0.01 Maintenance Release Looks like the maintenance release is available under the Upgrades on SupportWeb. 7.0.01 for the following products: BMC Remedy Encryption Performance Security BMC Remedy AR System Server BMC Remedy Encryption Premium Security Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Help wth sending data to external CGI from remedy form
If your on Solaris I recomend using the wget command. http://www.doc.ic.ac.uk/lab/labman/lookup-man.cgi?wget(1) -- Jarl On 10/4/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi Mattew We have Solaris 9 and AR Server 5.1, some command line tool that we have use in Solaris?? Thanks Greetings -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Carey Matthew Black Enviado el: Miércoles, 04 de Octubre de 2006 03:33 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Help wth sending data to external CGI from remedy form Guillermo, I would suggest that you look to Perl for a very robust solution. You can call the Perl script (in a $PROCESS$ Set field action) and pass in the base URL , the PIN and the Message (or the whole string as one if you really wanted to) then use a standard module like HTTP::Request::Common to actually talk to the web server and process the results. You can then print to STDOUT what you want to tell the ARS server and have the later filters do the right thing from there. And there are other command line tools that you could choose if your on a Unix and they are installed too. ( wget comes to mind) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/4/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi dear listers I have the next problem, I need to send messages to movil phone from my remedy application, from a web application I execute the next command for sending the message http://smsweb.iusacell.com.mx/smsweb/msg.cgi?min=$pin$msg=$MSG$ How can I execute this from a filter in my remedy application?? Thanks of advance Greetings ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Advantages/Disadvantages between platforms running Remedy
On 10/5/06, Joe DeSouza [EMAIL PROTECTED] wrote: snip Another big advantage is that you are very less likely to find a file on a UNIX installation where you do not have a clue what it is there for... Try explaining the presense of all those dll files on Windows. Chances your answer to why a particular dll file is present is 'I dont know - it seems to work so I guess just let it be there..' I think you can say the same for Solaris as well. I found 5477 .so files on my server, and does not have clue what most of them do. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Advantages/Disadvantages between platforms running Remedy
James, Please read my comment once more... -- Jarl On 10/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jarl: Don't remove any of them. They are the Solaris equivelent of a .dll file. James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, October 05, 2006 3:29 AM To: arslist@ARSLIST.ORG Subject: Re: Advantages/Disadvantages between platforms running Remedy On 10/5/06, Joe DeSouza [EMAIL PROTECTED] wrote: snip Another big advantage is that you are very less likely to find a file on a UNIX installation where you do not have a clue what it is there for... Try explaining the presense of all those dll files on Windows. Chances your answer to why a particular dll file is present is 'I dont know - it seems to work so I guess just let it be there..' I think you can say the same for Solaris as well. I found 5477 .so files on my server, and does not have clue what most of them do. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: File System Plugin on 7.x
I did send an email to [EMAIL PROTECTED] 2-3 weeks ago related to your question., but has not recieved an answer yet. -- Jarl On 10/4/06, Mike Parker [EMAIL PROTECTED] wrote: Good afternoon list: Has anyone successfully implemented the File System ARDBC Plugin on a 7.0 server? I tried putting it in to see if it worked (it works in 6.x) and as soon as I tried to search the form, the Plugin Server hung and timed out. Havent done logging yet, and I dont know if Remedy would even consider supporting it because its from the downloads community. Thanks! _ Add fun gadgets and colorful themes to express yourself on Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www.get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7.0.01 - Change Color of Vertical/Horizontal Navigation Controls?
Do BMC read the enhancement request? I still waiting for response for several request submitted several years ago. -- Jarl On 10/3/06, Heider, Stephen [EMAIL PROTECTED] wrote: I also encourage everyone to submit one... even if you are not currently using v7.0, you will likely at some time. Enhancement requests take time to implement. The more people that submit a request the quicker it will be implemented. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr Sent: Monday, October 02, 2006 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 - Change Color of Vertical/Horizontal Navigation Controls? then we all should do an enhancement request at bmc for that. I think most of us would like to change these colours to their corporate identity design. greets Mario Stephen Earl [EMAIL PROTECTED] M To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: ARS 7.0.01 - Change Color of ORG Vertical/Horizontal Navigation Controls? 02.10.2006 20:00 Please respond to [EMAIL PROTECTED] RG funny you should ask that, it's something I'm looking to do myself, I find it frustrating these objects cannot have preferences for colours etc... via the admin tool myself. On 02/10/06, Heider, Stephen [EMAIL PROTECTED] wrote: Stephen, I found the values to change, thanks. With almost every other UI object in ARS the developer can set the color in the Admin Tool. With these new objects it seems that every computer that runs the WUT will need to copy this file into the folder where aruser.exe resides. Is there any way to update the colors of these objects one time in the css file in the folder where aradmin.exe resides and have all WUT clients see the new color without manually updating each computer? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Earl Sent: Monday, October 02, 2006 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 - Change Color of Vertical/Horizontal Navigation Controls? You can change the colours, however you need to do it through the .css files, either on the mid-tier or for user tool in the user tool install directory and the admin tool install directory. I have managed to successfully change them with no issues via this method. On 02/10/06, Heider, Stephen [EMAIL PROTECTED] wrote: According to our support vendor the color of the new Vertical and Horizontal Navigation controls in 7.0.00 can not be changed, both in Windows and Mid Tier. Does anyone know if the upcoming 7.0.01 maintenance release will allow the developer to change the colors of these controls? The blue color looks great but does not fit our color theme. Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Tips or Tricks needed for improving performance of Mid-Tier 7.0/6.3
Hi, Here is some tips. Reduce number of active links. Remove unnessary permissions on active links Remove hidden fields from the web view. Replace actiive links with filters where possible Increase memory allocated to servlet engine Do not click the flush cahce button in mid-tier configuration, wait for mid.tier to recache itselves. -- Jarl On 10/3/06, Rob Backstrom [EMAIL PROTECTED] wrote: ** We are running ITSM 7.0 completely patched on an ARS (7.0), Mid-Tier (7.0), Database (SQL 2000) all on separate servers. I am looking for any suggestions on improving the performance of the Mid-Tier? Mid Tier server specs are: 2 x 3.4 GHz Zeon processors 4 GB RAM Thanks, Rob Be one of the first to try Windows Live Mail. Windows Live Mail.__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: New Atlanta Servlet Engine No Longer Included with 7.0.01
If I understand this document correct; an upgrade to 7.00.01 of mid.tier and there is no support for servletexec from Remedy? Another interesting direction; if you want to run the collector in SLM you need to install JBOSS. -- Jarl On 10/2/06, Heider, Stephen [EMAIL PROTECTED] wrote: There is a new Statement of Direction document available on the supportweb under ARS System - 7.00.01 documentation. BMC is switching to Apache Foundation Tomcat in the 7.0.01 maintenance release. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Cool Remedy Tools/Toys
XML Gateway and SSO from: http://www.javasystemsolutions.com -- Jarl On 9/29/06, Covert, Jack [EMAIL PROTECTED] wrote: ** Hi guys... I just got the magical email from the boss. The one I look forward to every year. It's budget time! For the most part this will be hell but it also gives me the opportunity to buy some cool Remedy tools. I know of many but I thought I'd send out an email in case there are things that have popped up recently that I may have missed. So - any nominations? I'm looking for those cool little toys that make Remedy dev/mgmt easier. Jack__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: XML format
Create a web service, go to the WSDL page. Copy the url, and open the url in a browser. Insert the appropiate parameters to the url. -- Jarl On 9/25/06, Shibu Samuel [EMAIL PROTECTED] wrote: Hi Jarl Thanks for the info. I have checked the web service, but not found any information related to passing a value in URL and return value in XML. Thanks Shibu Samuel -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Mon 9/25/2006 2:11 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: XML format Yes, look into Web Service support in AR System. -- Jarl On 9/25/06, Shibu Samuel [EMAIL PROTECTED] wrote: Hi List, Is ther any way to pass the values in URL to Remedy and Remedy can return values in XML format. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Can Distributed Pools help ?
Here is an article on tuning DSO: http://www.bmc.com/arsystem/dht/archive/12-06-2004_B.htm -- Jarl On 9/22/06, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote: Hello Radhika, Thanks for your response.In user tool where we can increase the thread count ? Currently we are using DSO on default settings of remedy so where we can define private queue and all, In 'connection settings' or 'Server ports and queue' ? Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Narayanan, Radhika Sent: Friday, September 22, 2006 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Can Distributed Pools help ? Hi, You can increase the thread count (from the User tool) for a given distributed pool if you're expecting it to be getting more requests. The default is 1. I hope you're using DSO through a private queue with an optimal Min and Max threads configured in proportion to your DSO activity. If you've sufficient threads configured for your DSO private queue, then the pools will work concurrently. (Dependant on the free memory, CPU and load on ARServer) (Page 20 of DSOAdminGuide-630.pdf) Thanks Radhika Direct : +44 20718 20262 Extn : 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tarun Kumar SHARMA Sent: 22 September, 2006 12:08 PM To: arslist@ARSLIST.ORG Subject: Can Distributed Pools help ? Hello, We have 4 live servers of remedy with HD 6.x,ARS 6.3 and we are using DSO between Helpdesk and some other forms. We want to make 2 Distributed pool (A and B)one for Helpdesk form and the other one for some other forms. Does A and B pool work independently or they will be dependent to each other by some means ? For e.g. If there are a 20 records in pool A and 3000 records in other pool B(and pool B activity starts first), then both pool sends data independently or there may be the possibility that pool A will wait of transferring all 3000 records of pool B and then it will transfer 20 records. Actually our need is to work independently with more than one queue so that 20 records will not wait for 3000 records. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: BEST PLATFORM FOR ARS?
Maybe. I also think you got free compiler on windows, as you get compilers on UNIX you need to pay for. -- Jarl On 9/22/06, Axton [EMAIL PROTECTED] wrote: Maybe because the compilers are free? Axton Grams On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
I can see the benefit in creating private queues to control the resouces, but I does not see if you gain any overall performance benefit on the server. -- Jarl On 9/19/06, Axton [EMAIL PROTECTED] wrote: You can use separate rpc queues to control how much in resources an external process uses. For example, if you have a custom api that will occupy all your fast or list threads that everything else uses, you can create a separate rpc queue to handle the operations of that program. Also, it is handy from a server statistics standpoint in that you can monitor the api calls for each program. In my environment we have separate rpc programs for all external interfaces. Mid-tier, approval server, eie, etc each get their own rpc queue. I have run into issues where a haywire api consumed all fast threads for half an hour, the separate rpc queue at that time would have stopped the outage. Axton Grams On 9/19/06, Jarl Grøneng [EMAIL PROTECTED] wrote: What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Suspected Spam: Private RPC process(queue)
Still I does not see any incrase in performance with private queues to ie mid-tier. I can see the benefit for groping mid.tier to a queue. With DSO i may be, since Remedy says its singel threaded if you do not set up a prvate process for DSO. -- Jarl On 9/20/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jarl: Correct. And DSO can take a toll on your server if it is processing a large number of transactions (follow the sun or two site work). Also, any large scale user, such as Mid-Tier should have its own private RPC socket and its own set of threads. In addition, you might want to retune the database as the number of sessions (under Oracle) changes and you may need more cache memory, sort area, etc. The number of sockets in use depends on your system. If you are supporting a small site, 100 users, you may not need to do anything. If you are supporting a large site, with multiple Mid-Tier servers, you may want to investigate using private RPC sockets for them as well as any program that takes a large amount of time to complete. This keeps the fast/list threads available for your local users on the Windows User Tool. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, September 20, 2006 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: Suspected Spam: Private RPC process(queue) Yes, if this is the default setup of DSO: DSO typically runs as a single threaded process... I see thet there is a performance benefit. But my point of this was a general use of private processes -- Jarl On 9/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jarl: Look at the DSO tuning tips and tricks for a reason to have a private queue. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, September 18, 2006 11:17 PM To: arslist@ARSLIST.ORG Subject: Suspected Spam: Private RPC process(queue) What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
On 9/20/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Jarl, I think the flaw lies in this part of your statement: With a private process you still have to wait for the database to complete its operations Sure if your RDBMS is to busy to talk to any of it's clients then ARS is dead in the water too. However we are talking about tuning the application server, not the RDBMS with ARS private queues. :) Who mention only tuning the application server? Since threads crating connections to the database you need to include the database in you tuning approach. The ARS server has a traffic cop. The job of this cop is to identify the type of traffic that they are looking at and get it processed as fast as possible. This is done by following a small set of rules like the following: Yes, this is with default setup with fast/list thread. So with this dispatcher thread sitting there and route request it is doing this the most efficient way. Moving fast operation to fast thread, and heavier operation to the list thread. I expect the list thread to execute the operation more efficient, and if you sending all operations into one queue with no list/fast you does not get the benefit with list/fast operations. List thread are also using more memory than a fast thread. Obviously the more thread/queues your running the more Resources your need on the ARS server too. (RAM/network bandwidth/CPU, etc..) And just as a minor nit I have never tried to direct traffic specifically at 390620 OR 390635, but I would expect the ARS server to IGNORE that requested path and do the right thing based on the API call that was being made instead. ( I could imagine bad things happening on the ARS server if you managed to queue a LIST API call on the FAST server. Not sure the other way around would be as much of a problem, but maybe it would be too.) If you do a getentry from 390635 its still routed to 390620 as a fast operation. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Private RPC process(queue)
What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid-Tier 7.0 Installation Problem
SunOS != Solaris The operating system is SunOS, and Solaris is the package with operating system plus windowing system plus extra software Ie: Solaris 2.0 contain SunOS 5.0, Solaris 10 contain SunOS 5.10 -- Jarl On 9/14/06, Rick cook [EMAIL PROTECTED] wrote: ** I figured as much, since that's what they did with the Solaris version numbers a few years back. Went from 2.5 to 6.0, which was also 2.6. Thanks, David. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 14, 2006 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem ** Sun Microsystems Refers to Java 1.5 as 5.0. See http://java.sun.com/j2se/j2se-namechange.html for more details. That's why the matrix lists 5.0 rather than 1.5 - they are the same thing, however. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, September 14, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem ** Compatibility matrix shows 1.4.2 and 5.0 as supported versions for MT 7. Assuming that 1.5 = 5.0, has anyone installed ARS 7 MT with Java 1.5/5.0 successfully? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, September 14, 2006 7:41 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem ** Pam: Make sure that no other version of Java is in the PATH statement. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Wednesday, September 13, 2006 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem That is what I thought - and I am using that directory usr/lib/jvm - but it keeps telling me a non-supported version is installed - but we clearly installed 1.5. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock Sent: Wednesday, September 13, 2006 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem Pam, Yes this is the java installation directory on the box that you are installing it on. ie /usr/java1.4 or something to that affect. Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Alternatives To Remedy For Consuming A Web Service
I got this information from one of the script plugin developers a couple of years ago: --- During ARPluginInitialization() we create and initialize the JVM, which is a one time thing. I.e., there is only one embedded JVM - not one for each thread. Creating a native thread handle (JNIEnv) can be done one of two ways: 1) Do this in ARPluginCreateInstance() every time a thread is spun up. 2) Do this with every call to ARFilterApiCall() Number 1 would be preferred. Because we are trying to be compatible with the web service plug-in that ships today I had to go with 2 though. This is because the shipping web service plug-in attaches and detaches the native handle with every invocation. Because it does it this way, the scripting plug-in needs to do the same - I found that on some platforms detaching can invalidate handles acquired earlier on. In any event, this is virtually a no-op so I don't believe this is a performance issue, more of a programming purity issue. Not sure if that was more information than you wanted :-) Note that another tricky thing is that you can only have *one* embedded JVM in a process and all of the JVM clients (scripting and web service plug-ins in this case) have to play together well and share. -- Jarl On 9/12/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Alvaro, Turn to the Filter Plug in model. They are instantiated with the Plugin server and destroyed with it too. You should be able to do some tuning from there. But that is C. Unless you use the Java Filter Plug in and that might ( I have never got a straight answer on it) start a new JVM for every call to it too. To my knowledge, there are no Java application components in the ARS server. (Yes the ARS Email Engine is a Java application, but that is not the ARS server. And no mater how much you might protest, I also reject the Flashboards via the Mid-tier too. Still not part of the server in my book. Just an integration between the ARS User tool and the Mid-Tier clients. :) However, I could be limited in the full scope of the ARS server design. I believe it is all C based. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/12/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Thanks, I just wanted to know if it was possible to improve performance by not re-starting the JVM each time. Regards, Alvaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russell Wurth Sent: lunes, 11 de septiembre de 2006 17:38 To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service I do not think this is possible. Each run process command opens a shell on the server. If you are calling a Java process, it will start it's own JVM (Java Virtual Machine). I should clarify that Remedy only launches a JVM if you have installed and are using the web services plugin, a pre-requisite for running the Remedy Java Scripting Plugin. Russell Wurth Time Warner Telecom Munoz, Alvaro wrote: Hi All, Just wondering if is it possible to run a Java code within the Remedy JVM when executing it from an Active Link Run Process (The code is run in the server @@:)? Regards, Alvaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russell Wurth Sent: viernes, 08 de septiembre de 2006 17:14 To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service Paul, One method I have had success with is using Java to call the web service For the Java piece, get the Java Web Services Developer pack (v1.6 for JDK 1.5; v2.0 for JDK 1.5) and use wscompile to generate Java stubs from your WSDL. Then you can use Remedy's Java Scripting Filter Plugin, which allows you to call Java, not Javascript, from a Filter with multiple input and output mappings to Remedy fields. This is available from the Remedy community downloads. It also contains examples of calling a web service to get the stock price. The input is read from a Remedy field, the filter invokes the Java code, and the output is mapped back to a Remedy field. Since the call is run inside of the Remedy JVM, it is fairly fast. Russell Clements, Paul wrote: ** Hi, I am currently having problems getting a WSDL to parse in Remedy. The feeling I get from speaking to people off list is that Remedy is simply incapable of working with WSDL files of a certain complexity. Personally I find this strange as far as I can see the Remedy documentation makes no mention of the fact that web services may work but sometimes they may not ?! If I really can't get the WSDL to parse I am starting to look around for alternatives. Does anyone on here have any good
Re: Mid-Tier 7.0 Installation Problem
You probably need to change the install script to reflect version 1.5, had to do the same with version 1.4. -- Jarl On 9/13/06, Pam Hollis [EMAIL PROTECTED] wrote: That is what I thought - and I am using that directory usr/lib/jvm - but it keeps telling me a non-supported version is installed - but we clearly installed 1.5. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock Sent: Wednesday, September 13, 2006 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.0 Installation Problem Pam, Yes this is the java installation directory on the box that you are installing it on. ie /usr/java1.4 or something to that affect. Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Remedy Log Files - Reset Pointer
One solution is to let AR Ssystem write to a new logfile each day. I did that when I wrote a log-rotate toll into AR System. -- Jarl On 9/12/06, Heider, Stephen [EMAIL PROTECTED] wrote: List, I just wrote a program that imports the ARS log files (actually, any text file) into a form. It works fine and clears out the log files each time it's run. ARS evidently remembers the last byte offset of each log file - instead of simply appending text to the end of the log file. When ARS adds a new line to the file it starts writing at the last byte offset (end of the file). Here is what happens: 1. Log file has 60KB of entries. 2. Program is run and imports all entries in the log file into a Remedy form. 3. Log file size is 0KB. 4. ARS adds a new line to the log file. 5. Log file size is now 61KB. The first 60KB of the file is filled with Nulls. I tried running arsignal with different parameters. I realize that restarting the Remedy NT service will reset its internal byte offset counter, but that is not practical in a production environment. How can the byte offset of a log file be reset? Thanks. ARS 6.3 Windows Server 2003 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Alternatives To Remedy For Consuming A Web Service
What is a Remedy JVM? -- Jarl On 9/11/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi All, Just wondering if is it possible to run a Java code within the Remedy JVM when executing it from an Active Link Run Process (The code is run in the server @@:)? Regards, Alvaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russell Wurth Sent: viernes, 08 de septiembre de 2006 17:14 To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service Paul, One method I have had success with is using Java to call the web service For the Java piece, get the Java Web Services Developer pack (v1.6 for JDK 1.5; v2.0 for JDK 1.5) and use wscompile to generate Java stubs from your WSDL. Then you can use Remedy's Java Scripting Filter Plugin, which allows you to call Java, not Javascript, from a Filter with multiple input and output mappings to Remedy fields. This is available from the Remedy community downloads. It also contains examples of calling a web service to get the stock price. The input is read from a Remedy field, the filter invokes the Java code, and the output is mapped back to a Remedy field. Since the call is run inside of the Remedy JVM, it is fairly fast. Russell Clements, Paul wrote: ** Hi, I am currently having problems getting a WSDL to parse in Remedy. The feeling I get from speaking to people off list is that Remedy is simply incapable of working with WSDL files of a certain complexity. Personally I find this strange as far as I can see the Remedy documentation makes no mention of the fact that web services may work but sometimes they may not ?! If I really can't get the WSDL to parse I am starting to look around for alternatives. Does anyone on here have any good suggestions for interfacing with a web service without using Remedy ? Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com -- -- Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. -- -- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 2.0 implentation
Yes, there is several real world standards of classes. I think most of it will fit in 90% of the organizations. I dont think we will change the standard CI's -- Jarl On 9/11/06, Den Fong [EMAIL PROTECTED] wrote: ** Jarl Did the provide real world examples of classes and CI's? Or is it just depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Alternatives To Remedy For Consuming A Web Service
I know, but I wonder was a Remedy JVM was. -- Jarl On 9/11/06, Steinberg, Bruce W [EMAIL PROTECTED] wrote: ** Jarl, Java Virtual Machine. Bruce From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Mon 9/11/2006 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service What is a Remedy JVM? -- Jarl On 9/11/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi All, Just wondering if is it possible to run a Java code within the Remedy JVM when executing it from an Active Link Run Process (The code is run in the server @@:)? Regards, Alvaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russell Wurth Sent: viernes, 08 de septiembre de 2006 17:14 To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service Paul, One method I have had success with is using Java to call the web service For the Java piece, get the Java Web Services Developer pack (v1.6 for JDK 1.5; v2.0 for JDK 1.5) and use wscompile to generate Java stubs from your WSDL. Then you can use Remedy's Java Scripting Filter Plugin, which allows you to call Java, not Javascript, from a Filter with multiple input and output mappings to Remedy fields. This is available from the Remedy community downloads. It also contains examples of calling a web service to get the stock price. The input is read from a Remedy field, the filter invokes the Java code, and the output is mapped back to a Remedy field. Since the call is run inside of the Remedy JVM, it is fairly fast. Russell Clements, Paul wrote: ** Hi, I am currently having problems getting a WSDL to parse in Remedy. The feeling I get from speaking to people off list is that Remedy is simply incapable of working with WSDL files of a certain complexity. Personally I find this strange as far as I can see the Remedy documentation makes no mention of the fact that web services may work but sometimes they may not ?! If I really can't get the WSDL to parse I am starting to look around for alternatives. Does anyone on here have any good suggestions for interfacing with a web service without using Remedy ? Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com -- -- Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. -- -- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org What is a Remedy JVM? -- Jarl On 9/11/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi All, Just wondering if is it possible to run a Java code within the Remedy JVM when executing it from an Active Link Run Process (The code is run in the server @@:)? Regards, Alvaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russell Wurth Sent: viernes, 08 de septiembre de 2006 17:14 To: arslist@ARSLIST.ORG Subject: Re: Alternatives To Remedy For Consuming A Web Service Paul, One method I have had success with is using Java to call the web service For the Java piece, get the Java Web Services Developer pack (v1.6 for JDK 1.5; v2.0 for JDK 1.5) and use wscompile to generate Java stubs from your WSDL. Then you can use Remedy's Java Scripting Filter Plugin, which allows you to call Java, not Javascript, from a Filter with multiple input and output mappings to Remedy fields. This is available from the Remedy community downloads. It also contains examples of calling a web service to get the stock price. The input is read from a Remedy field, the filter invokes the Java code, and the output is mapped back to a Remedy field. Since the call is run inside
Re: CMDB 2.0 implentation
I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie tying into data sources, populating data? Or defining business process classes? Anybody have any info on the best approach to getting the CMDB functional? Thx Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Avoid opening the same request-id twice
Maybe can use a record locking mechanism like this: http://www.rrr.se/sv/products/2.html#rrrlock -- Jarl On 9/7/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi, anyone tried this successfully, to prevent user X from opening the same request-id twice? Use Global fields ..? Give an error/warning(?) message if criteria is met? Any way to switch to the already opended window? L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Alternatives To Remedy For Consuming A Web Service
Community Downloads has an example using a filter plugin. Search for rugwebservice.cpp Or of you familiar with Perl, you may get it running with the Perl ARFilter plugin, and using a SOAP module in Perl -- Jarl On 9/8/06, Clements, Paul [EMAIL PROTECTED] wrote: ** Hi, I am currently having problems getting a WSDL to parse in Remedy. The feeling I get from speaking to people off list is that Remedy is simply incapable of working with WSDL files of a certain complexity. Personally I find this strange as far as I can see the Remedy documentation makes no mention of the fact that web services may work but sometimes they may not ?! If I really can't get the WSDL to parse I am starting to look around for alternatives. Does anyone on here have any good suggestions for interfacing with a web service without using Remedy ? Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Web Services long responce time
I suspect this is bacuse of a firewall setting. Try to enable mid-tier logging (web service), and then activate the web service. -- Jarl On Thu, 31 Aug 2006 08:58:53 +0200, Lindberg Josefin [EMAIL PROTECTED] wrote: Hi, I have problem with our Web Services. When it has not been activated during 30 minutes the responce time is about 30 secounds. When the Web Services has been activated recently, the responce time is less than 1 secound. Question 1: I wounder what causes this longer responce time? Question 2: I wounder if there is a workaround? We have ARServer 6.0.1 patch 1380 We have Mid Tier 6.3 patch 17 Kindly regards, Josefin Lindberg Josefin Lindberg Scania InfoMate, XIP OS AR System-developer, After Sales Syd: bgn 284, BOX 624 S-151 27 Södertälje __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Problem with CMDBdriver and other driver program
Open error message guide, and you will get a better explanation of the error messages you recieve. Error 161 is likely because you forgot to run the Init command after you provided username, server and password. -- Jarl On Thu, 31 Aug 2006 11:35:03 -0230, Dawe, Byron [EMAIL PROTECTED] wrote: Hi Listers; Thanks to Ben for his help last time, now I am having trouble calling my CMDBdriver program (and seemingly similarly the driver program for AR as well). I keep getting an error : Cannot open catalog; Message number = 161 This happens for nearly every call including 'gc' and 'ga'. In driver I call such things as 'gsi' and get similar message: Cannot open catalog; Message number = 122 Has anyone seen this before? Thanks, Byron. P.S. API calls yield same errors ! __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700
Does not hope that, as I gonna attend this class in Stockholm end of september. - Jarl On 8/31/06, Timothy Powell [EMAIL PROTECTED] wrote: I heard a rumor that the class was pulled by BMC/Remedy Education due to poor feedback from previous attendees. The rumor also has it that the class is being re-worked and will be available again (newer, cleaner, brighter, whiter) soon. Tim Powell -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700 I was dropped from this class, still unclear whether the class was cancelled or if it was just me. Axton Grams On 8/31/06, Tony Worthington [EMAIL PROTECTED] wrote: ** Has anyone who is not a BMC Partner sucessfully registered for this class (in the USA)? Our sales person swears that I am not able to register/attend this class, and instead must take ServiceDesk/Change/Asset administration courses. Anyone? -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-6125 __20060125___This posting was submitted with HTML in it___ [EMAIL PROTECTED] 262-703-6125 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)
Go to Admin tool, Server information, Connection settings and re-enter the Mid-Tier Administration Password. Then go to Mid-Tier config page, AR Server Settings, select your server, click Edit and enter the same password in the Admin Password field. These passwords must match otherwise you will get an authentication error. -- Jarl On 8/24/06, Michael Gates [EMAIL PROTECTED] wrote: Hello Everyone, I'm hoping someone out here can help me. I'm sure this is a simple fix that I'm overlooking. I'm trying to run a 6.03 Mid-tier for a 5.1 server. The mid-tier is on a win2k3 box and the server is on Solaris. I was able to run the Mid-tier on a dev 6.03 server on the same box, but can't get it to run on my production 5.1 server. When I try to open a form, I am taken to the login page (good). I enter my user/pass and get ARERR [329] Invalid password for an existing user. I know the credentials are correct. I'm thinking there's maybe a password hashing difference between v5 and v6. But then I've seen other folks on the list mention that they're running this type of setup. Thanks in advance! -Michael -- == Michael Gates IT Services mgates at sdsc dot edu 858.534.8369 IOA 230 Station 2 == ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: EMP: Senior Remedy Developer available
Pft. Who does not got a MVP? :-) -- Jarl On 8/24/06, patrick zandi [EMAIL PROTECTED] wrote: Anyone Who does not take up Rick in there Organization and can is Foolish.. He is Awesome / and Faithful / Consistant / and a Flat Hard Worker. He is even a MVP on the ARSList ! On 8/23/06, Rick Cook [EMAIL PROTECTED] wrote: ** Senior Remedy Developer/Architect and (soon to be former) RAC available for Remedy development and/or consulting work. I have almost 10 years experience developing, maintaining, and migrating applications in Remedy, both as an employee and a consultant. My experience with Remedy software is with versions 2.1 through 7.0 of ARS, and versions 3.0 through 7.0 of the ITSM suite. I have some integration experience, as well as some exposure to other ITSM platforms. I wish to continue working primarily with Remedy products. I also have experience doing pre-sales, testing, training, and project management, and communicate well, both in person and in writing. I am ITIL Foundation certified (through BMC), and experienced in working independently or as part of a team. I have worked at companies of all sizes, from a few employees to Fortune 100 firms. I am available immediately for work as either W-2 or 1099, though I would prefer to work as a consultant either way. I have no desire to relocate from Seattle, but am willing to travel up to 50% (West coast preferred), and am willing and able to work remotely from Seattle. Please contact me at [EMAIL PROTECTED], or call me at 253-278-4112 if you would like to talk about opportunities. I will also be at BMC User World next week, and can be contacted in person while there. My resume is available on request, as are references. Rick Cook Senior Remedy Consultant__20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?
Or this: rundll32.exe url.dll,FileProtocolHandler http://www.google.com Maybe this also works: start http://www.google.com -- Jarl On 8/24/06, patrick zandi [EMAIL PROTECTED] wrote: Try this %programfiles%\internet explorer\iexplore.exe http:\\www.google.com On 8/24/06, Steve Brown [EMAIL PROTECTED] wrote: I see a lot of discussion around this topic, but I just wanted to confirm: ... the 'new' verb does NOT work to launch a new Internet Explorer session when using the windows Remedy User Tool (using a button, and active link with a 'Run Process') (even if I uncheck the resue window option) PERFORM-ACTION-OPEN-URL new URL_string Ironically this command is opening a new IE ... but I don't like hardcoding in this way: C:\Program Files\Internet Explorer\iexplore.exe $PS URL$ Also if Microsoft release a new OS, I don't know if IE will be located here Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM Implementation Workshop
The objects i listed was related to admin class 2, prerequisites to attend the ITSM class. But an email to the education coordinator fixed the problem. -- Jarl On 8/21/06, Chris Rom [EMAIL PROTECTED] wrote: Are you talking about 'BMC Remedy ITSM 7.x: Implementation Workshop' http://www.bmc.com/education/servicemgmt/courses/rsmg-itiw-0700.htm I don't see the objectives you listed. (see below) I had the same problem since the EMEA group won't let me take this course without the 'CMDB 2.0 Best Practices' which is listed as a pre-requisite but ironically always scheduled AFTER the ITSM course and in another city. Maybe someone should tell them that most of us don't have unlimited training budgets and that it would be nice if they could schedule these two courses back-to-back and in the correct order in the same city. These courses are filling up rapidly and BMC even closed one to the public, in an effort to get their own staff (and partners) trained up since they are are trying to expand their professional services offerings. Seems like the Remedy 7 upgrades are gaining momentum. Interesting note about EMEA only being for partners. I believe this was just recently added. Has anyone who has taken this class share some information on what exactly is covered and how useful it is ? Rgds, Chris --- Target Audience The primary audience for this course is BMC and Partner Implementers and Project Managers. Customers planning to implement and deploy one or more ITSM applications can also benefit from this course. Note: In the EMEA region this course is only available to Alliance Partner consultants. Course Description In this workshop, you will learn how to configure the applications that make up the BMC Remedy IT Service Management suite of applications. Through a combination of lecture and lab exercises, participants will identify the configuration tasks and interdependencies as well as configure the applications in a real-world scenario. Additionally, this workshop includes a basic overview of the methodology for implementing ITSM. Course Objectives Upon completion of the course, you will be able to: Identify the architecture, explain the new features and processes, configure and use the out of the box features for each application in the ITSM suite: Incident and Problem Management Change and Configuration Management Asset Management CMDB Service Level Management Prerequisites BMC Remedy AR System 7.x: Administering – Part 1 (WBT) BMC Remedy AR System 7.x: Administering – Part 2 ITIL Foundation Certification BMC Atrium CMDB 2.0: Implementation Best Practices ITSM 7.x: Application Administering Essentials (WBT) Experience with an earlier version of ITSM or ITSP is preferred, but not necessary ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ardbc plug-in
Go to Community Downloads, search for getemployeedata. Here you find an example retrieving data from Oracle database, Or you can buy a solutuon here: http://www.buoyantsolutions.net/oracle_link.htm - Jarl On 8/21/06, Javier blasco Bernáldez [EMAIL PROTECTED] wrote: Hello everybody, In order to access an external Oracle database, I have to create an ardbc plug-in and use some vendor forms. I have taken a look at Remedy documentation (ardbcfs source included) but this is the first time I work with plug-ins and I don't know how to start. Please, ¿could anybody show me an ardbc code example? Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ITSM Implementation Workshop
I did register for this course, but it was canceled by Remedy because I does not have 7.x admin course 1 and 2! It quite fun if you read the Course Objectives: Manage access control and AR System licenses. Perform common administrative tasks using the BMC Remedy AR System Administration Console. Create AR System objects using BMC Remedy Administrator. Import and export AR System server objects and data. Build AR System forms, fields, and menus to meet business data requirements. Build AR System active links that automate system responses to user actions. Build AR System filters that enforce business rules. Build time-based escalations. Package AR System forms into a local application. Create a deployable application. Manage log files. Customize an application for the web. Perform basic server administration tasks. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM Implementation Workshop
Yes, I definitly will do! Monday morning! -- Jarl On 8/18/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Jarl, I know of someone who had the same issue, but a call to Remedy fixed it real quick. Scott Parrish IT Prophets Original Message: - From: Jarl Grøneng [EMAIL PROTECTED] Date: Fri, 18 Aug 2006 17:19:42 +0200 To: arslist@ARSLIST.ORG Subject: ITSM Implementation Workshop I did register for this course, but it was canceled by Remedy because I does not have 7.x admin course 1 and 2! It quite fun if you read the Course Objectives: Manage access control and AR System licenses. Perform common administrative tasks using the BMC Remedy AR System Administration Console. Create AR System objects using BMC Remedy Administrator. Import and export AR System server objects and data. Build AR System forms, fields, and menus to meet business data requirements. Build AR System active links that automate system responses to user actions. Build AR System filters that enforce business rules. Build time-based escalations. Package AR System forms into a local application. Create a deployable application. Manage log files. Customize an application for the web. Perform basic server administration tasks. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org mail2web - Check your email from the web at http://mail2web.com/ . ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Documentum and Remedy...
Misi, Would not the new api call, ARSetImpersonatedUser, give you the user acessing the plugin? -- Jarl On 8/7/06, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi Alexander, I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches, as this was the requirement. In other words mainly supports set-fields from Documentum and use of Table Fields to display search results. Viewing, adding and changing documents were done through the web-interface in Documentum. You can easily create direct access urls to existing documents. There were two major obstacles to the integration. 1. Documentum uses 16 character unique identifiers. The ARSystem API can only handle 15 characters. This was kind of awkward... 2. If you want to get/set/create documents directly in Remedy, you will have problems of enforcing Documentum permissions, as the plugin would connect to Documentum with a fixed user account. There is no straight forward way within the ARDBC-API, that I know of, to get the login name of the user performing the call... Best Regards - Misi, RRR AB, http://www.rrr.se Has anyone done any type of integration between Documentum and Remedy, preferably searched attachments in Documentum through Remedy, add documents to Documentum through Remedy and display documents in Documentum in Remedy Alexander P. Gray Operations Planning Manager, ITS/ICS COE, Infrastructure Technology [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] --- 703. 676. 2375 (office) 703. 932. 9979 (nextel) 703. 676. 2931 (fax) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Documentum and Remedy...
In arplugin.h there are three new api-calls, does not seems to be documented - /* These api calls can be invoked only from a plugin. */ EXTERN_FUNCTION (int ARSetUserNameSource, ( ARControlStruct*, /* IN; control struct */ AR_PLUGIN_GETUSER_FUNCTION,/* IN; function ptr to fetch username */ ARStatusList* /* OUT; status of the operation */)); EXTERN_FUNCTION (int ARSetAuthStringSource, ( ARControlStruct*, /* IN; control struct */ AR_PLUGIN_GETAUTHSTRING_FUNCTION, /* IN; function ptr to fetch authstring */ ARStatusList* /* OUT; status of the operation */)); EXTERN_FUNCTION (int ARSetNativeAuthenticationSource, ( ARControlStruct*, /* IN; control struct */ AR_PLUGIN_GETUSERAUTHINFO_FUNCTION,/* IN; function ptr to fetch authinfo */ ARStatusList* --- -- Jarl On 8/7/06, Misi Mladoniczky [EMAIL PROTECTED] wrote: Jarl, Not really... It enables me to login to the ARServer as an Admin-user and then access the ARServer as if I was another user. It can not return any information. In this case, I would need the end-users login name in the plugin. I have no need to do a callback to the ARServer and impersonate a user. I need the user-name to use when calling the external resource, in this case Documentum. Best Regards - Misi, RRR AB, http://www.rrr.se Misi, Would not the new api call, ARSetImpersonatedUser, give you the user acessing the plugin? -- Jarl On 8/7/06, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi Alexander, I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches, as this was the requirement. In other words mainly supports set-fields from Documentum and use of Table Fields to display search results. Viewing, adding and changing documents were done through the web-interface in Documentum. You can easily create direct access urls to existing documents. There were two major obstacles to the integration. 1. Documentum uses 16 character unique identifiers. The ARSystem API can only handle 15 characters. This was kind of awkward... 2. If you want to get/set/create documents directly in Remedy, you will have problems of enforcing Documentum permissions, as the plugin would connect to Documentum with a fixed user account. There is no straight forward way within the ARDBC-API, that I know of, to get the login name of the user performing the call... Best Regards - Misi, RRR AB, http://www.rrr.se Has anyone done any type of integration between Documentum and Remedy, preferably searched attachments in Documentum through Remedy, add documents to Documentum through Remedy and display documents in Documentum in Remedy Alexander P. Gray Operations Planning Manager, ITS/ICS COE, Infrastructure Technology [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] --- 703. 676. 2375 (office) 703. 932. 9979 (nextel) 703. 676. 2931 (fax) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Monitors / Remedy / Displays.
You should definitly go for 90 LCD's, you then got more errors on your screen. -- Jarl On 8/7/06, patrick zandi [EMAIL PROTECTED] wrote: Sorry Wrong Subject prieviousely. On 8/7/06, patrick zandi [EMAIL PROTECTED] wrote: Quick Question for those on the list. I have a manager who wants a 4 mini-monitors, and 2 Major screens on the ticket status in Remedy, and or Flashboards.. It use to be Flashboards, would just update and was not web based.. is the latest web based Flashboards stay up and update every minute, and keep connection open Eternally.. or does it require Human intervention occasionally .. else timeout.. If Anyone has this configuration .. or type of setup.. Using Remedy Web based mid-tier to show the high and med priority tickets.. updating continuing without timeout.. ?? Any ideas welcome.. Oh and should I just use 62 LCD's or is there another monitor we should used. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and BLOB data
I guess you already sent this as an enhancment request? -- Jarl On 7/31/06, Heider, Stephen [EMAIL PROTECTED] wrote: ** My $0.02. I think it would be great if BMC used the ubiquitous zip format to compress attachments. This would provide a couple advantages: 1. Directly accessible to third-party products, such as WinZip, 7-Zip, etc., and also zip format libraries for development in other programming languages without the ARS API. 2. Administrator or Developer could set the desired compression level (Maximum, Normal, Fast, Super Fast, None). This would allow the balancing of performance vs compression ratio. Ideally, this setting would apply to individual forms instead of global. Certain forms you may want to have maximum compression, and other forms fast compression. Even better, allow the setting of the compression ratio by field. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason McDonald Sent: Monday, July 31, 2006 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and BLOB data ** I am actually trying to bypass remedy and directly get the blob content of a field. I thought this was possible via special tools but since remedy is compressing them, they are of no use. I will give the c program a shot. Do you have any other alternative solutions? Thanks.. On 7/31/06, Michiel Beijen [EMAIL PROTECTED] wrote: Jason, You should check out the ARGetEntryBLOB call, and check sample scripts provided with the API. Also refer to the documentation for the API, there are two PDF's about this included in the v7 documentation. But it would not be the easiest thing to do if you do not have C experience. What exactly are you trying to accomplish? You might also want to look in to exporting records using runmacro. -- Michiel On 7/30/06, Jason McDonald [EMAIL PROTECTED] wrote: ** - OK thanks. I downloaded the http://arswiki.org/dist/ars/api/api_win_en_700_000.zip from the web. Now, how do I write a C program to display a BLOB file (PDF) from the table B52CX in the aradmin schema? Also, I would like the program to automatically know the MIME type (its stored in B52 table)...so the C program must query the B52 table and find out the MIME type and then open it in a suitable program. Any pointers? Thanks. On 7/31/06, Jason McDonald [EMAIL PROTECTED] wrote: OK thanks. I downloaded the http://arswiki.org/dist/ars/api/api_win_en_700_000.zip from the web. Now, how do I write a C program to display a BLOB file (PDF) from the table B52CX in the aradmin schema? Also, I would like the program to automatically know the MIME type (its stored in B52 table)...so the C program must query the B52 table and find out the MIME type and then open it in a suitable program. Any pointers? Thanks. On 7/30/06, Michiel Beijen [EMAIL PROTECTED] wrote: you could use it from a C program, or from java, or other langages. See http://arswiki.org/wiki/index.php?title=API_Programming -- Michiel On 7/30/06, Jason McDonald [EMAIL PROTECTED] wrote: ** Could you please explain how to use the API? Thanks On 7/30/06, Michiel Beijen [EMAIL PROTECTED] wrote: they are not exactly encrypted, but they ARE compressed. That's why you could not just extract the binary data and open the file. But that's also the reason that a 30MB word doc only occupies a fraction of that once stored in the database... If you'd extract the attachment using the API it would uncompress the file nicely. -- Michiel On 7/30/06, Jason McDonald [EMAIL PROTECTED] wrote: ** Hi All, I wanted to know how Remedy ( 7.0) stores LOB data. I was trying to extract directly from the database a BLOB field (attachment in remedy ; in this case it was a PDF file) but although I knew the MIME type and opened it in a special tool designed to extract BLOB data, Acrobat Reader refused to open it (it said invalid file). Further, following the same process as above, even if I open a 'text file' attachment, the contents seem to be encrypted and I see junk data when opening it in Notepad. Are attachments encrypted by Remedy before storing it in the database? If so, how do I bypass remedy and view BLOB data? (Dev Env) ARS 7.0 Oracle 10g OS - Windows Thanks, Jason __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: notify via SMS mobile phone messages
We ars using a SOAP interface. The EJB behind, connect to the SMS gateway direct. -- Jarl On 7/25/06, Nall, Roger [EMAIL PROTECTED] wrote: ** We only use email to a SMS address. I do not know of another way. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of djhuang Sent: Tuesday, July 25, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: notify via SMS mobile phone messages Hi Roger, AFAIK, there're two ways of sending SMS from a computer to mobile phones. One is send a email contains SMS to a gateway then the gateway would help to deliver to the cell phone. The other is to use a CLI program to transfer with parameters specified. But I think the second one would be better, wouldn't it? Thanks. djhuang 2006/7/25, Nall, Roger [EMAIL PROTECTED] : ** We do this all the time. The biggest issues are: · Data limitation – I believe you are limited to 175 characters total and this includes the Subject. · You should only accommodate this for internet SMS devices. · You would need to have a field in the user's profile that contains the SMS address. You would need to capture this value in your Notification routines. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of djhuang Sent: Tuesday, July 25, 2006 11:11 AM To: arslist@ARSLIST.ORG Subject: notify via SMS mobile phone messages Hi! I currently have a working ITSM Helpdesk system but have been asked to notify our assignees via SMS message. Since SMS messages is not a default method, so I guess there would be some integrating work to do. Is there anyone could give me suggestions to accomplish this? Thanks. djhuang ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Oracle Analyze
This article explains what likely happend: http://asktom.oracle.com/pls/ask/f?p=4950:8:7550689886422531643::NO::F4950_P8_DISPLAYID,F4950_P8_CRITERIA:6601312252730 -- Jarl On 7/22/06, Rick Cook [EMAIL PROTECTED] wrote: Ask your DBA what the Analyze function did. I wonder if it reset some indexes or page sizes or something. Rick Cook * Remedy Approved Consultant * Denali Advanced Integration * (253) 278-4112 From: Action Request System discussion list(ARSList) on behalf of Sanford, Claire Sent: Sat 7/22/2006 12:11 AM To: arslist@ARSLIST.ORG Subject: Oracle Analyze My DBA performed an Oracle Analyze on the remedy database. Since then we have had weird query timeout issues. Is doing this to a Remedy database a bad thing? ARS 4.5.2 Oracle 8.x I think Claire who has been working since 8:00am Sanford ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Open Source Remedy API Utility
Looks great! But I do not agree with this statement: ...and the Remedy Web Service support is extremely limited. At least there is XSD support in AR System and there is support for parent-child relationship in web services. -- Jarl On 7/18/06, Ben Christenson [EMAIL PROTECTED] wrote: ** Hello all, We are excited to announce the beta release of Kinetic Link (Klink), an open source web framework providing an easy to use xml-over-http interface into Remedy internals. Klink is installed as a web application and provides access to Remedy server information, form definitions, and entry records on any Remedy server accessible. Our goal was to develop a solution allowing developers to use any development environment or programming language to easily interact with Remedy systems. Klink is an open source project sponsored by Kinetic Data Inc. and is now available as an open beta. For more information about this project, please see: http://www.kineticdata.com/products/klink. Thanks, Ben Christenson__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function
Do you get the same error when using the Driver program? -- Jarl On 7/18/06, George Barsan [EMAIL PROTECTED] wrote: Hello list, I lost a few hours troubleshooting a problem caused by the method ARDeleteMenu which doesn't seem to work. Although the context is correctly initialized and works fine for the Util.ARExport run which is the first step, the ARDeleteMenu (step 2 in the programm) always fails with the following error (independently if the menu exists or not): MessageType: 2 MessageNum: 90 MessageText: Cannot open catalog; Message number = 90 AppendedText: arsserver (0) : RPC: Program not registered at com.remedy.arsys.api.Proxy.ARDeleteMenu(Native Method) at com.upc.xmlgateway.ArsConnector.deleteMenus(ArsConnector.java:512) at com.upc.ar.Worker.handleMenue(Worker.java:70) at com.upc.ar.Worker.process(Worker.java:48) at com.upc.ar.ArHelper.process(ArHelper.java:37) at com.upc.ar.ArHelper.main(ArHelper.java:32) Has anyone else experienced the same problem? I tested it with the 5.1.2 and 7.0 API same versions of servers in all possible combinations (running the Java programm on Windows and the servers on Solaris). Many thanks, George ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: help With API
Matt, XMLGateway do this, ie: not form aware. http://www.javasystemsolutions.com/index.php -- Jarl On 7/7/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Dan, Why a general WS client to do ARS Submit, Modify, Delete?: Because a general purpose Web Service for Remedy API to create, modify, delete records should not be much harder than a Java application(command line client) to do the same thing. In fact the might even share the exact same line of code to talk to ARS. If you go so far with the command line client as to read an XML config file then the code would look almost identical. So the effort difference seems very, very small between the two for me. And... If you implement an ARS hosted Web service then it would need to be implemented per form. A general WS could cover all forms in one shot. (and the community as a whole could use the same WS for any form. Custom application or OOB application.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/6/06, Dan Hardy [EMAIL PROTECTED] wrote: Just curious - for the latter case, why wouldn't you just create a Web Service for your application using the admin tool, and then use Java to talk to that? Regarding the original question, there are many options depending on your platform. The ones I am familiar with - Remedy's own C API, Remedy's own Java API, Remedy's .NET and COM API (from the dev community), and then open source: RTL (C++), joarse (Java on Windows/Linux, hopefully soon Solaris), coarse (again, JScript or VBScript), and ARSPerl. My opinion? If you are on Windows and want something quick, simple, and dirty, just install either one of the two COM apis and write a quick JScript file. If you're on Linux, I'd probably pick joarse. Dan ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Reg Web Service plugin error
My $0.02: This is likely because the server can not access the web service. Also turn on plugin-logging. -- Jarl On 5/12/06, parikshit saxena [EMAIL PROTECTED] wrote: ** Hi List I need some help on Web Services Plugin While using the web services, I am getting the following error on ARUser: The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Please let me know how to mitigate this one...how to check whether arplugin service is running or not? We using Mid tier 6.03 with IIS 5 . ARSystem is 6.03 Thanks in advance. Regards Parikshit Parikshit What makes Sachin India's highest paid sports celebrity?, Share your knowledge on Yahoo! India Answers Send instant messages to your online friends - NOW __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARERR 329 Message
You can add an entry in the form AR System Message Catalog, and then change the message to whatever you like. We use Login failed, check you loginname and/or password But you still get the 329 error message number. -- Jarl On 4/25/06, strauss [EMAIL PROTECTED] wrote: Some of our security people have objected to the logon error one gets when you use a valid Login Name but a bad password: ARERR [329] nvalid password for an existing user Has anyone had to deal with that before? If it is possible to change an error message at the client level like that, I have never had the occasion to do so before. Any ideas? Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Sneaking Values into Mid-Tier URL
This may give you a starting point: http://www.remedy.com/customers/dht/archive/07-05-2005_C.htm -- Jarl On 4/19/06, Jerry Niman [EMAIL PROTECTED] wrote: Is there a way to inject a value into a URL for a mid-tier form that can subsequently be extracted by workflow when the form displays? The particular application is for a Risk Log system (Prince II people will know all about them - the rest can guess). I want to use the same system for many different projects, and was hoping to keep things simple for the user by having a link to the risk log somewhere on each project's web site. The URL would include something to indicate to ARS which project was involved, so that Mid-Tier could narrow down the risks displayed to those associated with the project concerned. I have found one way to do this by creating a new view onto the main form for each project, and specifying the view in the linking URL. The name of the view can be tested by workflow when the form opens, so ARS knows from that point on which project to look at. However, I am sure a more elegant solution should exist. Any suggestions? Many thanks in advance, Jerry Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
