Re: ARERR 9387
ErrorMessages71.pdf: 9387 Error Request timeout. Please try opening the report again. A request to open a Crystal report through the web timed out. -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com On Mar 17, 2009, at 2:12 PM, William Rentfrow wrote: ** Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR 9387
I've seen similar problems when a report is running against a large dataset and has subreports on the details (meaning the subreport runs once/more for each record found). So, if you had a report that ran against 10,000 rows, you'd have at least 10,001 queries. -Kelly On Mar 17, 2009, at 2:15 PM, William Rentfrow wrote: ** Let me try that again - the error actually means the Crystal report request has timed out - but there's no indication WHY it timed out. The actual BMC docs say This error occurs when a request is sent to open a Crystal report through the web has timed out. I already knew that... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: ARERR 9387 Anyone know what this error is? I can't find it on BMC's website or in the documentation anywhere. I receive this when running larger reports over the web via BOXI/AR Web Report Viewer. Also - and you know who you are - the person with the phone # in their signature that ends in 9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
DVF Applications
I was curious whether anyone has written their own custom applications/ widgets using Data Visualization Fields? I've never written a DVF app, but they seem like a good solution to include enhanced functionality without the pain other types of customizations can cause, namely upgrades. You obviously need to have a Java/Web skillset, but there are a lot of people out there who do. However, I don't hear many people talking about DVF, beyond what is included in the OOB apps. I know a while back, the DVF Framework (code to make it easier to write DVF apps that interact with forms, integrate security, etc), that BMC distributed had some restrictive licensing language. On the arswiki, there is some discussion of these licensing issues, but nothing current. Is this part of the reason? -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Implementing data driven notifications
We did something similar to this for the Kinetic Request and Kinetic Survey applications when I was at Kinetic Data. It lets any authorized user via a Remedy User interface create message templates on their own. The emails were typically to fill out a survey or respond to a service request. Templates are just Remedy records stored in a Kinetic Message Template form. The message template authors put field placeholders in the email text via some drop downs based on the form they chose. We had options such as Plain Text vs. HTML, subject lines, reply-to, special link creation and other features, as well. These templates then get triggered via rules-based events. When the email is to go out, a filter pushes the record ID, and template ID and some other info to a Kinetic Message form. Some pretty complicated string substitution/SQL goes through and puts the field values from the specified record into the email. It works really well and is quite powerful. It then uses the Email Engine for the actual message delivery. Although I'm no longer at Kinetic, I'm still a big fan of their products: You could probably pick up a copy of Kinetic Survey and use just the email templating for less than it would cost you to build just this piece! -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com On Feb 27, 2009, at 12:05 PM, patchsk wrote: Hi Shyam, Yes, I am thinking of more towards multidimensional matrix. And possibly independent of any particualr app, like a separate module. So user can specify the form, filtering condition could be any combination of fields and values...to get notified, more data driven. Will contact you once we start implementation, right now I am just gathering some ideas. Thanks On Feb 26, 10:51 pm, Shyam Attavar atta...@sbcglobal.net wrote: Vamsi, One of the developers I worked with had built something similar on AR System 5.1.2 many years ago. It was a subscription mechanism where users could subscribe to the tickets based on certain categorization values. I had to maintaining the code for a little bit, but don't recall much of how it was built. I'll describe what I do remember and if you have further questions, email me offline and we can take this further. The whole mechanism was built as data driven architecture. There was a subscription dialog which users would launch and subscribe to get notified on based on the various categorization available in the system. The records for each user would be stored in a back-end form. When the subscription was saved a record was added to another back-end form, where the list of users that need to be notified for a given set of categorization and for a specific status value (ex: New, WIP, Resolved). When a record was either created or went to one of the states, the list of users would get notified. So, this design took into account the a categorization and status value combination (which makes a two way matrix for building the notification list). The notifications were only for one form, so this is not exactly what you are asking for, but we could extend the design further to allow for notifications from multiple forms. The one caveat that I would watch for is one would have to create a multi-dimensional matrix, so generating the list of users to be notified would be more complex. I know my description is a bit sketchy, but I hope this helps you move in the right direction with your design. Cheers, -- Shyam - Original Message - From: SriVamsi Patchipulusu vamsi...@gmail.com Newsgroups: gmane.comp.crm.arsystem.general To: arsl...@arslist.org Sent: Thursday, February 26, 2009 9:40 AM Subject: Implementing data driven notifications All, I know the following is not something that can't be done. Just would like to know what are some of the best practices people are using for notifications in custom built applications ( not ITSM) with little to none admin code changes for future maintainance. Currently we have several Notify filters spread across several forms in our custom built apps, Some are having hard coded groups,user names and some are data driven to that particular form/app. We would like to streamline this and make it generic as much as possible with mostly data driven. Anyone implemented notifications that covers all the apps? Something like triggering notifications from external form (not part of apps) as a blackbox with Subject , To , body , subscribing/removing users or groups are data driven. End users can create new notifications them self, with their own To,Subject, Body without remedy code changes. Thanks, Vamsi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text
Re: Long shot, but I'll ask anyway
You could write some javascript that fires on load to create an IFRAME on the fly pointing to the sub-form. As it's in the same session, it shouldn't ask for re-authentication. -Kelly Kelly Heikkila :coderow ke...@coderow.com www.coderow.com On Feb 6, 2009, at 12:40 PM, Mark Lev wrote: It would be sweet if there was a way to pull up a remedy form in the data visualization control. I'll keep looking, if anyone else has ideas or knowledge, it would be greatly appreciated. ARS 7.1 ITSM 7.0.3 Windows MS SQL All patched to latest and greatest. Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Fri 2/6/2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Long shot, but I'll ask anyway Mark, What ARS version? I think this can be done in ARS v7.1 or higher with a Data Visualization. I have not done it, but it seems like it should be possible. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Feb 6, 2009 at 11:38 AM, Mark Lev mark@rightstarsystems.com wrote: This is likely something that cannot be done, but what the heck, can't hurt to ask. Anyone know how to embed a form within a form in the client without use of web? Perhaps some API or control or other mechanism exists to do this. An alternative is if someone can show me how to securely pass authentication from client to a web view so use doesn't have to reauthenticate, that may work. Again, not sure if this can be done... I need to pass parameters also, but that should not be as big an obstacle. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Hiding the Authentication Field on Mid Tier 7.1
Hi Brian- I don't have the 7.1 login JSP in front of me, but do make sure you are commenting out the entire HTML table row (tr to /tr tags) versus just the table cells (td tags). Otherwise you will have malformed HTML that could cause problems with some scripts, such as setting focus. -Kelly Kelly Heikkila :coderow 612-216-0028 ke...@coderow.com www.coderow.com On Jan 30, 2009, at 12:51 PM, Sokol, Brian wrote: ** I need to hide the Authentication field for our Mid Tier 7.1 server. I commented out the following section in the login.jsp file: label for=auth-id %=MessageTranslation.getLocalizedText(locale,Authentication)%/ label /td tdinput type=text NAME=%=Params.AUTHENTICATION_STRING% id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH% class=loginfield size=30 /td This seems to work with one minor problem. When I comment out this section and the Mid Tier login screen loads, my cursor is no longer focused on the User name field. So no a user will have to click in the field before typing. Anyone have a fix for this? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Hiding the Authentication Field on Mid Tier 7.1
Brian-
It looks like you'll also need to comment out two lines of JavaScript
that works against that field. Christopher also has this commented
out on his form.
Search for these two lines:
//this.document.loginForm.auth.value=;
//this.document.loginForm.auth.onkeypress = doSubmit;
The two slashes are how JavaScript code is commented. Yours won't
have them.
Kelly
On Jan 30, 2009, at 1:42 PM, strauss wrote:
**
You must have a problem with the way login.jsp includes the
login_common.jsp file, anyway – the code for placing the cursor is
in login_common.jsp:
function setInitialFocus() {
// set focus to user input field
document.loginForm.username.focus();
document.loginForm.username.select();
}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Sokol, Brian
Sent: Friday, January 30, 2009 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
**
Hi Kelly,
I tried both td and tr and the results are the same. I also noticed
a warning icon on the bottom of the browser now. If I open the
warning it states:
'this.document.loginForm.auth' is null or not an object
Any ideas?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Kelly Heikkila
Sent: Friday, January 30, 2009 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
** Hi Brian-
I don't have the 7.1 login JSP in front of me, but do make sure you
are commenting out the entire HTML table row (tr to /tr tags)
versus just the table cells (td tags). Otherwise you will have
malformed HTML that could cause problems with some scripts, such as
setting focus.
-Kelly
Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.com
www.coderow.com
On Jan 30, 2009, at 12:51 PM, Sokol, Brian wrote:
**
I need to hide the Authentication field for our Mid Tier 7.1 server.
I commented out the following section in the login.jsp file:
label for=auth-id
%=MessageTranslation.getLocalizedText(locale,Authentication)%/
label
/td
tdinput type=text NAME=%=Params.AUTHENTICATION_STRING%
id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH%
class=loginfield size=30
/td
This seems to work with one minor problem. When I comment out this
section and the Mid Tier login screen loads, my cursor is no longer
focused on the User name field. So no a user will have to click in
the field before typing. Anyone have a fix for this?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.com
www.coderow.com
___
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OT: Contractor Available
Hello Listers- I'm wanted to let everyone know I'm available for contract work in the coming year. For those of you who haven't met me, I was with Kinetic Data for 8 years and was the architect and lead developer for Kinetic's outstanding suite of apps including Kinetic Request, Kinetic Survey, and Kinetic Calendar (get in contact with John Sundberg at Kinetic if you'd like a reference). I left Kinetic in November to form my own company called :coderow, doing consulting and building custom browser-based business applications. I have been doing Remedy for 8 years, Java for 5, Ruby/Rails for 2, and HTML/JavaScript/CSS for over 10 years. I am most interested in Remedy or Remedy-related projects including: -Customizations -Integrations -Application Architecture/Design Reviews -Team Lead for a specific project/duration -Kinetic app implementations/consulting However, I'm avoiding ITSM 7 implementations or long-term engagements. I am available for travel for an interesting project. Send me an email directly or give me a call if you'd like to discuss a project. Kelly Heikkila :coderow 612-216-0028 ke...@coderow.com www.coderow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need a v 6.0 DLL file...
If this DLL is for use with the API, I'd get all the DLLs and Jars together (from Axton's site) versus just getting the one you're looking for. We've run into some interesting to track down issues, when the dll/jar patches don't match up together. Kelly Heikkila Kinetic Data On Jul 22, 2008, at 1:14 PM, Axton wrote: The 6.0.1 windows api includes this file. http://arswiki.org/wiki/Remedy_API_Downloads Axton Grams On Tue, Jul 22, 2008 at 12:52 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I need the 6.0 version of this file: arjni60.dll If anyone has it and can zip it/email it to me I'd appreciate it. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
Have you added any real data fields to your form recently? We have found that when the base form and the archiving form are not in sync, archiving stops without any errors/warnings. We are now adding Help fields to some of our admin/config areas in our products to show when the last archiving took place and how many records have been archived to help spot these problems easier. Kelly Heikkila Kinetic Data, Inc. On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote: ** Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Remedy Developer at Kinetic Data
Kinetic Data is hiring for a Remedy Developer/Implementer for our own product implementations and product development efforts... What: Build interesting products and help excited customers implement them Who: A great Remedy developer who has the knowledge and self confidence to build on Remedy with their eyes closed, offer new ideas, and manage their own projects. JavaScript/CSS/HTML or Java experience a big plus Where: Need to be based in the Twin Cities-MN Travel: Roughly 25% Salary/Benefits: Like everything-dependent on experience About Us: Kinetic Data is a developer-centric company building great products on the Remedy platform (Kinetic Survey, Request, Calendar and others). We thrive on pushing the envelope on what can be done in/outside Remedy for the benefit of our customers and our developers. Kinetic Data--where Remedy development is fun again. Please send me an email directly if you have any questions or are interested in the position. Thanks! -Kelly -- Kelly Heikkila Kinetic Data, Inc. 651-556-0932 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7 in submitter mode changeable?
We have always, in general, suggested clients use Submitter Mode Locked for the flexibility it brings. However, I've heard anecdotes that parts of ITSM 7 required submitter mode changeable. However, I can't see anything in the guides to confirm or deny this. The only item I see is in the Config Guide discussing guest users for the Requester Console, which states that submitter mode locked should be used if submitters need to cancel requests. Is anyone running ITSM 7 in submitter mode changeable? Is there a specific reason you are? Thanks for the help- Kelly Heikkila Kinetic Data, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Java API - ARServerUser method
ARServerUser.setOverridePrevIP(int) Anyone know what this method does/what is the previous IP flag? The Java API docs only say: Set the override previous IP flag (Helpful) Using ARS 6.3 Thanks- Kelly Heikkila Kinetic Data ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Report Creator's time problem on queries
We have the same issue when running reports. This started happening at a client site after the time zone patch was installed (we believe--or agents were paying more attention, as you mentioned). This has not yet been resolved that I am aware of. ARS 6.3 Oracle Kelly Heikkila Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 03, 2007 10:42 AM To: arslist@ARSLIST.ORG Cc: Whilden, Mark D. Subject: ARS Report Creator's time problem on queries Listers, After we applied the Daylight Saving time patches, we started to pay more attention to time zone issues. Note, I don't think the DST patch caused this, but caused us to look into time fields more closely. We found that for report run from Report Creator form, any queries against date fields weren't adjusted for difference between our zone (EST) and GMT. The Report Creator form is used for running Crystal Reports within ARS, or running ARS reports and Crystal Reports thru the MidTier. Whither we ran Crystal Reports or ARS reports from the web, or Crystal Reports from the client; we got the same results. If I ran the same query in User tool the query ran correctly. All the tools display the dates correctly in the reports or on the forms. To investigate this, I turned on SQL logging and repeated the same queries from the Report Creator and from User search. The Select statements vary within the where clause in the constant used against the date column. The difference is 14400 seconds or 4 hours. That is the difference between us and GMT. Our systems people are looking into time zone on the server, but I am doubtful this is the problem. However, I don't have a good culprit to pursue. Anyone seen this before or have a clue as to where to look to resolve this. Mark Whilden MITRE Corp [EMAIL PROTECTED] (571)252-4023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Approval Server issues
Not sure if this is related, but might help... In some situations the AR System tries to find special forms using a field ID (versus the name of the form) which is believed to be only found on a single form. I believe this was because some people were renaming forms like Group, User, and Report. However, when you create a join against one of these forms (we created a join against Report), all of a sudden things stop working. The reporting process found two forms (our join and Report) and because our was first alphabetically, no reports worked. I'm not sure if the Approval engine does something simiilar (it was a core API method that had this functionality in it). Kelly Heikkila -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Friday, March 23, 2007 9:39 AM To: arslist@ARSLIST.ORG Cc: Jim Thwaite Subject: Approval Server issues We're at the end of our ropes here, hopefully someone can help. Environment, Remedy 6.3 (just upgraded for DST remediation) HP Unix 5.0 Apps We have 4 server environtments Development Function Test Unit Test Production After the recent upgrade to 6.3 the Approval engine ceased to function on our production, Unit Test and development environments, but worked fine on our functional test environment. We found that the Approval server in the other environments was suddenly referencing a joing which was similar to the AP Detail Signature join but had been created for reporting. In development we removed these joins and ran arjoinfix. This fixed the issue in dev. We did the same in function test (although there was no problem, just for consistency) and it was fine. Now we have done it in Unit test and it still does not work. Specifically the approval server logs are showing an error stating * No Entry-Detail-Signature join form to send notifications to We're open to all suggestions and ideas at this point. Remedy has of course suggested upgrading the approval server to 6.3 but noone thus far has been able to confirm this wont cause issues with the 5.0 apps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how should look like the XML file to import data in Remedy
The xml format needed for the import tool can be difficult to create, particularly if you are taking an existing XML document and transforming it via a stylesheet. The import tool relies on the ordering of field values tied to the metadata about the form in the instance node. Certainly not impossible, but can be difficult. Not sure your exact specifics, but if your source application creates XML it may have a web service capability, which you could publish from your ARServer. Another option would be to use a different tool (besides the import tool) to create your records. There is an open source/free tool from Kinetic Data (where I work) called KLINK which takes a formatted XML document and creates Remedy records (among other things). You can find info here: http://www.kineticdata.com/link.html. There are also a bunch of other XML tools with tons of postings on the list if you search around. Kelly Heikkila Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 8:39 AM To: arslist@ARSLIST.ORG Cc: Michael Worts Subject: Re: how should look like the XML file to import data in Remedy ** Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Serouche Rahimpour [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/01/2007 14:36 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject how should look like the XML file to import data in Remedy dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you. Serouche ARS server 6.00.01 _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Does anyone know the compression format for file attachments
Our open source project, Kinetic Link (Klink), can handle this request from almost any language.. Klink is a web-based framework for interacting with your Remedy data/metadata via HTTP Requests. The request would look something like this: http://myKlinkWebServer/klink/attachment/MyArServer/KS_ACC_Attachment/001/70001 The last two parameters on the URL are the request ID and the Field ID. You wouldthen get an XML doc back with the attachment base64 encoded, which should be fairly easy to decode in most languages. If you don't have the request ID, you can do a Klink call to get records that match a qualification and then iterate through using the above URL. Authentication can also be passed in via the URL. To find out more about Klink (currently in beta): http://www.kineticdata.com/products/klink/ Kelly Heikkila Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Monday, August 21, 2006 4:18 PM To: arslist@ARSLIST.ORG Cc: arslist Subject: Re: Does anyone know the compression format for file attachments I believe that it's a gzip variant... I don't know what the settings are in terms of a compression dictionary or block size, so your going to need to tweak those... If you're on Windows, check the installation directory. I believe that there is a DLL in there that has zip or gzip in the title. It's been quite a while since I have worked on Windows with this, so your milage might vary from the posted norms. Probably the best advice that I could give on it would be to use the API. It's not that bad, and would simplify the development. There are also things that you can do to speed up queries, etc. For example, specifying the entry id, rather than querying for it. On Mon, August 21, 2006 15:57, Doug Wood wrote: Hey guys, I was wondering if there was anyway to get file attachments from Remedy without using the API, but using C# or Perl. I know that the Remedy API compresses files before they are saved. Is it absolutely necessary to use their API to view these files ? Or does anyone know which compression format they use to save these files? Thanks! _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ? New Hires/Terminations/Moves solution
Carol- We've had a number of companies use our product, Kinetic Survey (http://www.kineticdata.com/products/survey/index.htm) for managing the front end of this process, namely publishing your forms out to your customers in a very easy to use, customer-friendly way. Kinetic Survey then captures the form data and can then direct other forms to an approver if needed. From there, our application can then create a Help Desk, Change Mgmt or any other ticket for the actual fulfillment process. Kinetic Survey is built on Remedy (BMC Remedy Action Request System, for any BMC'ers listening), so integrating the application with any OOB or Homegrown app is easy. Having our data in Remedy can also cut down on those customizations: You can ask all the questions you want (without adding new fields to your form), and then reference the collected data from your Help Desk or other app through table fields, reports or related items. In addition, you get a great app ideal for those other tasks you'd someday like to get to but never can (like that Customer Satisfaction Survey or Office Party Registration System). So, you say, what do surveys have to do with forms management? Kinetic Survey is what we like to call an Enteprise Feedback Management (EFM) app. Besides a nice acronym, this means that we can handle all types of feedback, whether surveys, forms, call scripting, data validation and many other situations. Please let me know if you'd like more info- Kelly Heikkila [EMAIL PROTECTED] Kinetic Data -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Thursday, August 17, 2006 2:04 PM To: arslist@ARSLIST.ORG Cc: Carol Carnevali Subject: ? New Hires/Terminations/Moves solution We want to begin using Remedy to track the process of hiring/terminating/moving employees and consultants and I was wondering what other companies are using to do this. Is there an off-the-shelf Remedy application that handles this well or is it better to custom-build something? Basically, the process goes something like this: HR initiates the request and creates an Employee record Hiring manager needs to fill in the requirements Facilities needs to provide a workspace Voice Comm needs to set up a phone PC Help Desk needs to provide a PC or Laptop, cabling, and needs to know what software is required. Security needs to provide access to the building Data Security needs to provide access to the network, etc. User setup on various software (such as Remedy) needs to take place - For terminations, the reverse needs to take place. - For consultants, the process may be slightly different and there needs to be a termination date. - For associates who move, another process needs to take place. And the $99,000 question is: What is the best name to call this process? There must be an industry name for it, right? Thanks for your replies. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Entity Relationship
DBDesigner4 from FabForce (open source) is great if you want to create a new ER diagram from scratch. It was designed for MySQL, but the diagrams are appropriate for any DB. However, if you are looking to model (auto-created)an existing DB, this may not be the tool. More info: http://www.fabforce.net/dbdesigner4/ Kelly Heikkila Kinetic Data, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 19, 2006 8:28 AM To: arslist@ARSLIST.ORG Cc: T. Dee Subject: OT: Entity Relationship We are looking for a software package that can build an Entity Relationship diagram. Does anyone have any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
