Re: Java for ARS Install?

[Longwing, Lj]

Raj,
Many plugins to Remedy are now Java based, so all 3 components you mention
are now in need of Java.


On Tue, Oct 8, 2013 at 1:26 PM, Raj  wrote:

> **
> Hi All,
> Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists
> minimum version of Java supported.
> Just wanted to clarify, is Java only needed for Midtier and Email Engine
> or it is also needed for ARS Install?
> As we plan to install ARS, Email Engine, Midtier on all separate
> servers/VMs.
>
> Please advise.
> Thanks,
> Raj
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Display No Match Error

[Longwing, Lj]

Doug,
Attached is an example of the bug you mention above.  A form with two
filters...a filter that throws an error with an error handler, and an error
handler that also throws an error (in an attempt to get the error message
to change)but the result is that the client still receives both
messages.  With your input that it's a bug, I have logged a ticket with BMC
regarding this bug. (ISS04200338)


On Tue, Oct 8, 2013 at 12:24 PM, Mueller, Doug  wrote:

> **
>
> Lisa and others,
>
> ** **
>
> There have been a number of responses to this message – from support to
> alternate options.
>
> ** **
>
> The suggestion you have was considered, but it has serious limitations.***
> *
>
> ** **
>
> What if you wanted the system message AND your message?
>
> What if you wanted a warning instead of an error?
>
> What if you wanted no error but to put a default value in the field?
>
> What if you wanted to send a notification but still error?
>
> What if you wanted to send a notification, set a default, and NOT error?**
> **
>
> What if you wanted to ……
>
> ** **
>
> Just saying you want to have a message is very limiting and just handles
> one permutation of what people
>
> want to do.
>
> ** **
>
> And, there are issues like
>
> ** **
>
> What about localization?  Suddenly there is a new place errors can come
> from and localization needs to be
>
> addressed.
>
> ** **
>
> There is already a mechanism to handle all these different options –
> workflow.
>
> ** **
>
> And, in FILTERS, there is a clean mechanism to have the logic triggered –
> the error handler functionality.
>
> ** **
>
> This functionality allows you to specify a filter to be called if the
> current filter encounters an error.  Then, you
>
> can do ANYTHING you want in that filter – including calling guides and
> multiple actions.
>
> ** **
>
> In addition, it has a number of important characteristics:
>
> ** **
>
> If you match the "run if" condition of the error handler, the error that
> was encountered is suppressed.  The
>
> error condition disappears and the error itself disappears.  You then
> execute the actions on the if branch and
>
> then continue with the filter following the original filter as if no error
> occurred.  So, you do not get double
>
> errors under this condition as the system error is suppressed (if you are
> seeing the system error in addition
>
> still, that is a bug).
>
> ** **
>
> if you do not, the error encountered is retained, but the else branch (if
> any) still runs and the actions there
>
> can do whatever you want.  When they complete, the workflow terminates
> with the error.
>
> ** **
>
> Your actions in either branch can be anything – including issuing another
> error.
>
> ** **
>
> In addition, there are keywords that let you test the error number if you
> want to take action only on
>
> specific error numbers (like in this case, a no match error you want to
> handle but something else like a
>
> syntax or DB error you don't).
>
> ** **
>
> Now, this sounds perfect.  EXCEPT, error handlers are available for
> filters at this time but not for active links.
>
> ** **
>
> ** **
>
> Now, if your proposal is to add error handlers to active links…..  That is
> a terrific idea and it provides all the
>
> flexibility you are looking for.
>
> ** **
>
> But, to just handle one special condition by adding a special way to
> handle one path is not that exciting.  It is
>
> limiting to your flexibility at minimal savings of definition.  And, to do
> it, you would need a multi-match error
>
> error message and then push fields would need the special handling for
> each and then….  It just spirals and
>
> has no end, and you have handled one limited set of conditions.  The error
> handler handles everything in one
>
> clean, generic way with as much flexibility for processing as you could
> ever need.
>
> ** **
>
> For those of you looking for handling within filters, check out the
> documentation around this feature, I think
>
> you will find it can do what you need.
>
> ** **
>
> For those needing it on the client side, this feature is not present
> within active links at this time.  I personally
>
> wish it was, but it is not.
>
> ** **
>
> Doug Mueller
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS
> *Sent:* Tuesday, October 08, 2013 7:59 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Display No Match Error
>
> ** **
>
> ** 
>
> I checked the BMC Communities (under BMC Remedy AR System) to see if
> anything matched my idea and I couldn’t find anything.  I’d like to make
> another drop down for set and field actions to compliment the “Display No
> Match Error.”  I’d like to have the ability to create my own error.  I know
> I can do this on

Re: Display No Match Error

[Longwing, Lj]

I didn't see that it was an AL :)but in the case of it being a
filterin the error handler, you still make it an error, which actually
doesn't handle the error, it just throws one, which is why you get double
the messages, but you get to give your own custom one instead of the system
one.


On Tue, Oct 8, 2013 at 11:12 AM, Jason Miller wrote:

> **
> The only problem with an error handler is it considers the error handled
> and allows processing to continue.  I guess in the case of a Set Fields
> lookup AL there may not be additional processing but it is something to
> consider.
>
> Actually I have never tried an error handler in this context.  I don't
> think you can.  It isn't a transaction error it is a "fiddling with the
> screen" error.  How would you associate the AL with the error handler
> Filter?
>
> Jason
>
>
> On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj  wrote:
>
>> **
>> Lisa,
>> That's not unreasonable at all (in my opinion)one option that you may
>> not have thought about...
>>
>> Set it to Display Error, and enable an error handlerhave the error
>> handler give a message of type Error using your own words...
>>
>> this isn't 'ideal' because both errors will show...yours and the
>> original...but it does give you the opportunity to display your own
>> message, with only an additional piece of workflow, instead of two or three
>> :)
>>
>>
>> On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION
>> OPERATIONS  wrote:
>>
>>> **
>>>
>>> I checked the BMC Communities (under BMC Remedy AR System) to see if
>>> anything matched my idea and I couldn’t find anything.  I’d like to make
>>> another drop down for set and field actions to compliment the “Display No
>>> Match Error.”  I’d like to have the ability to create my own error.  I know
>>> I can do this on my own, but I’d have to create a temp field, populate it,
>>> check it, if empty, create my own error.
>>>
>>>
>>> Why can’t I do this straight from the Set or Push fields action of an
>>> Active Link?  It’s already doing the work for me, but instead I have to
>>> create 3 or more active links (or actions) to create my own error in my own
>>> words (instead of the cryptic out of the box error – “No item matches
>>> active link conditions; this operation has been defined so that no match
>>> generates an error. (ARERR 9278)”.
>>>
>>> ** **
>>>
>>> So I would like an additional option to be “Display Custom Error.”  Or
>>> something like that.   It would automatically be the type: Error, and I can
>>> just put some text under the “If No requests Match:” area if “Display
>>> Custom Error” is selected.
>>>
>>> ** **
>>>
>>> Is this asking too much?  Should I add it to the Ideas?
>>>
>>> ** **
>>>
>>> Lisa Kemes
>>>
>>> Remedy Consultant
>>>
>>> Dev Technology Group
>>>
>>> DLA Office: (717) 770-6437
>>>
>>> Cell Phone: (717) 602-9460
>>>
>>> lisa.ke...@devtechnology.com
>>>
>>> ** **
>>>
>>> ** **
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Display No Match Error

[Longwing, Lj]

Lisa,
That's not unreasonable at all (in my opinion)one option that you may
not have thought about...

Set it to Display Error, and enable an error handlerhave the error
handler give a message of type Error using your own words...

this isn't 'ideal' because both errors will show...yours and the
original...but it does give you the opportunity to display your own
message, with only an additional piece of workflow, instead of two or three
:)


On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> I checked the BMC Communities (under BMC Remedy AR System) to see if
> anything matched my idea and I couldn’t find anything.  I’d like to make
> another drop down for set and field actions to compliment the “Display No
> Match Error.”  I’d like to have the ability to create my own error.  I know
> I can do this on my own, but I’d have to create a temp field, populate it,
> check it, if empty, create my own error.
>
>
> Why can’t I do this straight from the Set or Push fields action of an
> Active Link?  It’s already doing the work for me, but instead I have to
> create 3 or more active links (or actions) to create my own error in my own
> words (instead of the cryptic out of the box error – “No item matches
> active link conditions; this operation has been defined so that no match
> generates an error. (ARERR 9278)”.
>
> ** **
>
> So I would like an additional option to be “Display Custom Error.”  Or
> something like that.   It would automatically be the type: Error, and I can
> just put some text under the “If No requests Match:” area if “Display
> Custom Error” is selected.
>
> ** **
>
> Is this asking too much?  Should I add it to the Ideas?
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ...ranges out of reserve range

[Longwing, Lj]

Is this a custom filter, or one created in base mode?it must be Custom
to be able to see the custom field...

Does the user in question have access to the field?...did you grant
permissions properly?


On Mon, Oct 7, 2013 at 1:36 PM, Young, Ronald P. wrote:

> **
>
> Ok..I created the overlay so the form went from unmodified to overlaid in
> Best Mode. So I go to create a field and it states to create a new field it
> must be in view overlay…do you wish to continue. So I did and then created
> my field and made all the needed changes to the properties…oh and I didn’t
> get the ID out of range error this time. The thing is I created a filter
> like this for that field…basically:
>
> ** **
>
> ** **
>
> ACC,
>
> Please close tag assigned to the SOC for Ticket # $Ticket Number$ for 
> $Location
> +$ as the SOC trouble ticket has been closed and issue resolved. ED tag $ED
> Tag #$ 
>
> ** **
>
> ** **
>
> When this runs it has all the fields except the ED tag field populate in
> the message. I compared ED (Equipment Discrepancy) Tag to the Location
> field and all looks pretty much the same except the name and ID of course
> so I have no idea why it is not populating. Any ideas?
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, October 07, 2013 1:17 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ...ranges out of reserve range
>
> ** **
>
> ** 
>
> Ron,
>
> First - Stay out of Base mode...if you can't do something in Best
> Practice, you need to figure out how to do it theregoing to base IS NOT
> THE ANSWER to your problem...
>
> ** **
>
> Second - More than likely the reason you couldn't create a field is
> because you were right clicking somewhere on a view that hadn't been
> overlaid (despite the form being overlaid)...and when a view isn't
> overlaid, you can't 'customize' it with new fields...so the option is
> disabled...
>
> ** **
>
> So...if the form is overlaid, and you need to add a field to the form
> somewhere...overlay the view as well.
>
> ** **
>
> On Mon, Oct 7, 2013 at 12:11 PM, Joe D'Souza  wrote:***
> *
>
> ** 
>
> Ron. That warning thing does not mean much.
>
>  
>
> In fact I wish BMC rewrote that message under other different conditions.*
> ***
>
>  
>
> Personally I stay away from the 1000x range. From observation of what
> you see in the fields meta table, BMC Software has encroached on that range
> and have built field sin that range.
>
>  
>
> I usually use field IDs in the range 6 to about 9 – you do
> get a warning that you are trying to save a field outside blah blah blah..
> This is a range that BMC Software appears to have not built a single field
> on, if you look at any of the out of the box applications. I think we are
> safe to use that range.
>
>  
>
> By the way if you are using archgid to change the field ID’s when you
> recognize the need to change them, make sure they are not used in the
> mappings of filters that are setting fields from web services. The archgid
> does not change ID’s in those filters and does not report on its verbose
> that it has not. You will have to redo those mappings manually. From my
> conversation with Doug, he stated that since archgid was developed way
> before web services was a feature in the AR System, it got left out when it
> became a feature.
>
>  
>
> If there is enough demand for it to be rewritten to include and consider
> web services in its use, it might get re-written.
>
>  
>
> Joe
>
>  
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P.
> *Sent:* Monday, October 07, 2013 1:58 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* ...ranges out of reserve range
>
>  
>
> Thanks much Michelle for the below email!
>
>  
>
> I know I have inquired about this previously but I want to follow up
> because I am still getting the same error. I have Dev 8.0. I am in “Base
> mode” because even in Best Mode not would not let me add a character
> field…it was grayed out. So I went back into Base mode as I see in the
> chart below to create this field. Once I got the field the way I wanted it
> I clicked save and it gave me the “out o

Re: ...ranges out of reserve range

[Longwing, Lj]

Ron,
First - Stay out of Base mode...if you can't do something in Best Practice,
you need to figure out how to do it theregoing to base IS NOT THE
ANSWER to your problem...

Second - More than likely the reason you couldn't create a field is because
you were right clicking somewhere on a view that hadn't been overlaid
(despite the form being overlaid)...and when a view isn't overlaid, you
can't 'customize' it with new fields...so the option is disabled...

So...if the form is overlaid, and you need to add a field to the form
somewhere...overlay the view as well.


On Mon, Oct 7, 2013 at 12:11 PM, Joe D'Souza  wrote:

> **
>
> Ron. That warning thing does not mean much.
>
> ** **
>
> In fact I wish BMC rewrote that message under other different conditions.*
> ***
>
> ** **
>
> Personally I stay away from the 1000x range. From observation of what
> you see in the fields meta table, BMC Software has encroached on that range
> and have built field sin that range.
>
> ** **
>
> I usually use field IDs in the range 6 to about 9 – you do
> get a warning that you are trying to save a field outside blah blah blah..
> This is a range that BMC Software appears to have not built a single field
> on, if you look at any of the out of the box applications. I think we are
> safe to use that range.
>
> ** **
>
> By the way if you are using archgid to change the field ID’s when you
> recognize the need to change them, make sure they are not used in the
> mappings of filters that are setting fields from web services. The archgid
> does not change ID’s in those filters and does not report on its verbose
> that it has not. You will have to redo those mappings manually. From my
> conversation with Doug, he stated that since archgid was developed way
> before web services was a feature in the AR System, it got left out when it
> became a feature.
>
> ** **
>
> If there is enough demand for it to be rewritten to include and consider
> web services in its use, it might get re-written.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P.
> *Sent:* Monday, October 07, 2013 1:58 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* ...ranges out of reserve range
> 
>
>  ** **
>
> Thanks much Michelle for the below email!
>
> ** **
>
> I know I have inquired about this previously but I want to follow up
> because I am still getting the same error. I have Dev 8.0. I am in “Base
> mode” because even in Best Mode not would not let me add a character
> field…it was grayed out. So I went back into Base mode as I see in the
> chart below to create this field. Once I got the field the way I wanted it
> I clicked save and it gave me the “out of reserved range id” error. Most of
> the fields on the form…origin form start with like 536##...for instance
> 536873894. Anyway, it would let me save it but I cancelled and changed the
> field ID to say 10004 and it saved with no error. Am I wrong in doing
> that or what should I do. The previous time I received this error I looked
> at the help files and it talked about the reserved ranges and that I should
> use 1 and up until a certain number (don’t have that in front of me
> right now.) The thing is I have several forms that my team lead is wanting
> me to change and I don’t want to run into this every time I change or add a
> field. Let me know what you think. 
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Lucero, Michelle
> *Sent:* Tuesday, October 01, 2013 12:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Form Edit
>
> ** **
>
> ** 
>
> Hi, Ron:
>
> ** **
>
> To be on the safe side, simply don’t step out of ‘Best Practice Mode’ at
> all.  The description you gave sounds as if you stepped out of ‘Best
> Practice Mode’ into ‘Base Development Mode’ and made the change.  Just
> don’t go there.
>
> ** **
>
> If any object in your environment shows “Unmodified”, then consider it a
> BMC OOB object.  Create an overlay to make a change to said object.  Below
> is a table of Customization Types you’ll see in Developer Studio.
>
> ** **
>
> --the text in the table below can be found in Developer Studio Help
>
> *Customization Type*
>
> *Description *
>
> *Mode *
>
> Custom 
>
> Identifies custom objects
>
> Best Practice Customization
>
> Overlay 
>
> Identifies overlay objects
>
> Best Practice Customization
>
> Overlaid 
>
> Identifies overlaid origin objects 
>
> Base development 
>
> Unmodified 
>
> Identifies origin objects that are not overlaid 
>
> Best Practice Customization and Base Development 
>
> ** **
>
> My in

Re: ARSLIST LIVE PANEL

[Longwing, Lj]

ARSList MVP for 2013 is David Easter
BMC Beyond the Call of Duty for 2013 is Doug Mueller


On Thu, Oct 3, 2013 at 1:04 PM, Susan Palmer  wrote:

> **
> But no one told us 'non-attendee's' who the winners were !
>
>
> On Thu, Oct 3, 2013 at 1:56 PM, Blairing  wrote:
>
>> Hi...
>>
>> The ARSLIST LIVE panel at WWRUG13 has ended - we only had an hour as the
>> awards ceremony ran a little longer than expected - and I didn't see your
>> question until now. But now that is has been posted, I'll bet we get a
>> traditional answer on the ARSLIST!
>>
>> Doug
>>
>> --
>> Doug Blair
>> +1 224-558-5462
>>
>> Sent from my new iPad
>> Auto-corrected typos, misspellings and non-sequiturs are gratefully
>> attributed to Steve Jobs :-)
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Filter not working anymore

[Longwing, Lj]

Both

On Monday, September 30, 2013, Young, Ronald P. 
wrote:
> **
>
> In database or display or both?
>
>
>
> Thanks,
>
> Ron Young
>
>
>
> “To the world you may be one person but to one person you may be the
world.”
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
> Sent: Monday, September 30, 2013 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
>
>
> ** Ron,
> You can eliminate the __c
>
> On Monday, September 30, 2013, Young, Ronald P. 
wrote:
>> **
>>
>> I know someone may have mentioned it in all my concern with working with
overlays and custom but if I change an unmodified form to custom and then
add new fields or etc. can I delete the  “ _c ” or does it matter? I think
I read somewhere that it is fine of course to delete it from the display
name but not the database. Yes or no and why or why not?
>>
>>
>>
>> Thanks,
>>
>> Ron Young
>>
>>
>>
>> “To the world you may be one person but to one person you may be the
world.”
>>
>>
>>
>> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
>> Sent: Friday, September 27, 2013 4:17 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Filter not working anymore
>>
>>
>>
>> **
>>
>> True that.. cover your bases approach..
>>
>>
>>
>> Joe
>>
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jason Miller
>> Sent: Friday, September 27, 2013 5:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Filter not working anymore
>>
>>
>>
>> **
>>
>> "IF working with a 100% home grown system, it really does not matter one
way or the other.."
>>
>>
>>
>> For now.  BMC could change the rules at some point.  It is still
"best practice" to use Best Practice mode.
>>
>>
>>
>> On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza  wrote:
>>
>> **
>>
>> Absolutely.. As a general rule, if you are making any changes that would
impact OTB apps,  they are best done in the best practice mode and not base
development.
>>
>>
>>
>> IF working with a 100% home grown system, it really does not matter one
way or the other..
>>
>>
>>
>> Joe
>>
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
>> Sent: Friday, September 27, 2013 4:40 PM
>>
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Filter not working anymore
>>
>>
>>
>> So I just got a big request to make a new form…so do it in Best Practice
Mode – Custom correct?
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Filter not working anymore

[Longwing, Lj]

Ron,
You can eliminate the __c

On Monday, September 30, 2013, Young, Ronald P. 
wrote:
> **
>
> I know someone may have mentioned it in all my concern with working with
overlays and custom but if I change an unmodified form to custom and then
add new fields or etc. can I delete the  “ _c ” or does it matter? I think
I read somewhere that it is fine of course to delete it from the display
name but not the database. Yes or no and why or why not?
>
>
>
> Thanks,
>
> Ron Young
>
>
>
> “To the world you may be one person but to one person you may be the
world.”
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Friday, September 27, 2013 4:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
>
>
> **
>
> True that.. cover your bases approach..
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Friday, September 27, 2013 5:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
>
>
> **
>
> "IF working with a 100% home grown system, it really does not matter one
way or the other.."
>
>
>
> For now.  BMC could change the rules at some point.  It is still
"best practice" to use Best Practice mode.
>
>
>
> On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza  wrote:
>
> **
>
> Absolutely.. As a general rule, if you are making any changes that would
impact OTB apps,  they are best done in the best practice mode and not base
development.
>
>
>
> IF working with a 100% home grown system, it really does not matter one
way or the other..
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P.
> Sent: Friday, September 27, 2013 4:40 PM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
>
>
> So I just got a big request to make a new form…so do it in Best Practice
Mode – Custom correct?
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: IE 8 crashing for Windows 7 users

[Longwing, Lj]

Elyse,
This BLOG article might be of interest to you.

https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/07/26/the-pulse-ie8-and-why-we-keep-insisting-you-have-to-upgrade-your-browser

so, from this perspective, I would think that you may want to go with
Windows 7 IE 9 if you can :)


On Fri, Sep 27, 2013 at 10:44 AM, Elyse Bond wrote:

> Hi all,
>
> I'm going to try to explain this as best I can, apologies for any
> confusion.
>
> The majority of our user base is receiving a push from XP to 7 over the
> next few months. Those that have already made the switch are logging issues
> with IE 8 crashing on Windows 7. Whenever they open our main ticket form
> and attempt to click in the 'Create Date' field to perform a query, IE
> locks up and eventually crashes. This has never been experienced with any
> of our XP users also running IE 8.
>
> Checking the Compatibility View settings for the site does not appear to
> resolve the problem. We are trying to duplicate the issue to work out what
> may be going on, but so far we've hit upon nothing.
>
> Anyway, just wondering if anyone may have run into this before, or perhaps
> something similar. Any ideas at all are most appreciated. Thank you!
>
> `Elyse
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Pulling out CRQ Attachments

[Longwing, Lj]

Joe,
What you did, was create a filter that would on whatever trigger you used,
save the attachment to the server when that trigger occurredwhich I
don't think is what you wantedone alternative for you.  If you pull an
ARX report of the records you want, and include the attachment field(s) in
your report, when the report is pulled, the attachments will be downloaded
from the server to your client in a sub-directory of where you put the arx
file.  The ARX file would contain a mapping of what file belongs to which
record.


On Fri, Sep 27, 2013 at 10:42 AM, Joe H. Smith wrote:

> Hey everyone,
>
> I need to pull out all of our attachments on Change Requests.  What I have
> found is to do a filter Run Process of PERFORM-ACTION-SAVE-ATTACHMENT
> fieldID "path".
>
> I created a filter with the Run Process PERFORM-ACTION-SAVE-ATTACHMENT
> 301361600 "C:\Attachments" with no luck.
>
> How do I get it to pull all the attachments in the system?
>
> Thanks in advance.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Fun -- if you couldn't work in the computer field

[Longwing, Lj]

Tommy,
That article is from a few years agobut I did read this morning that
people were recently arrested from thatdidn't read the article
regarding the arrest though.


On Fri, Sep 27, 2013 at 9:49 AM, Young, Ronald P. wrote:

> **
>
> Wow…and this just in on CNN the anchor person was talking about Cantaloupe
> being poisoned somewhere. Those darn kids sure do get around. 
>
> ** **
>
> Just found a link about it:
>
> ** **
>
> http://www.suntimes.com/news/nation/7921129-418/story.html
>
> ** **
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris
> *Sent:* Friday, September 27, 2013 10:10 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Fun -- if you couldn't work in the computer field
>
> ** **
>
> ** 
>
> Make sure that you engineer the crops to grow seedless. You wouldn’t want
> anyone to be able to grow their own.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:52 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Fun -- if you couldn't work in the computer field
>
> ** **
>
> ** 
>
> I know I'm a bit 'off' at times, but while reading this particular thread
> I kept thinking of a 'Computer Field'a place where you grow
> computerspicture a 'Watermelon Field', with farmers and harvesters
> tending the field, growing all of the little computers from seed,
> harvesting them at 'the peak of perfection' and delivering them to the
> grocery where people pick up the right variety for their household...
>
> ** **
>
> That image seems strange and yet...not, all at the same timeI need a
> vacationI guess I'll huddle around a bunch of geeks next week at RUG to
> see if that helps my 'computer field' vision :)
>
> ** **
>
> On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg <
> john.sundb...@kineticdata.com> wrote:
>
> ** 
>
> Where would you work?
>
> ** **
>
> -John
>
>
> 
>
> ** **
>
> -- 
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
>
> *"Your Business. Your Process."*
>
> ** **
>
> Save the date!
>
> *KEG14*
>
> February 24-25, 2014
>
> *For more information, click here * - 
> KEG<http://www.kineticdata.com/Events/KEG.html>
> 
>
> ** **
>
> 651-556-0930 I* *john.sundb...@kineticdata.com 
>
> www.kineticdata.com I* *community.kineticdata.com 
>
> ** **
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Notifications firing unexpectedly - Odd case

[Longwing, Lj]

Ray,
I don't know if there is any way around this other than to have the user
NOT be in the position to receive the emails...meaning that they shouldn't
be in the group, assignment, etc, whatever is causing the system to try to
notify themif they don't want the notification, then they shouldn't be
in the position to be sent it.

FYI...just thought of a possible 'custom' workaround for this.

Create a form that contains a list of 'don't send' users/addressesmaybe
even auto-fed by the people form with the user going 'offline' (that's
entirely up to you)but have workflow on the email form that fires on
submit, have it check to, cc, bcc for any references to any of the users in
question, and strip that value out of the outgoing email, and then
possibly, check to see if the 'stripping' caused all of the destination
fields to become blank, and then set the 'Send' flag to 'No'this would
effectively eliminate any scenarios where those users receive email from
the system :)


On Fri, Sep 27, 2013 at 9:37 AM, Ray Gellenbeck wrote:

> **
> If you re-read the details, the email address values were already blanked
> out.  Similarly, workflow ignores default notification mechanism if you set
> the notify action to "email" instead of "default."
>
> More important was the point that...
>
> a.  The ars email engine has a peculiar way of creating and addressing
> messages that will result in emails going out in this case even though the
> email address field is $NULL$
> b.  The email engine totally ignores CTM:People settings of Status as well
> as User settings of Disabled/Enabled and Default Notification in this case.
>
> Ray
>
>   --
>  *From:* Vyom Labs Support 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, September 27, 2013 6:32 AM
> *Subject:* Re: Notifications firing unexpectedly - Odd case
>
> Hi,
>
> We can overcome this by enabling the option "None" for the field "Default
> Notify Mechanism" on the "User" form and By setting the "Email Address" as
> blank on "CTM:People" form.
>
> Please find attached screen shots in this regards.
>
> --
> Regards,
> Nitesh Kumar
>
> Vyom Labs Pvt. Ltd.
> BSM Solutions & Services || ITIL Consulting & Training
> Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
> http://twitter.com/#!/vyomlabs
> || http://www.linkedin.com/company/vyom-labs
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
> Sent: Thursday, September 26, 2013 11:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Notifications firing unexpectedly - Odd case
>
> I have ITSM installed but have customer workflow installed.  At one point,
> all members of a given group are sent a email notification via filter.
>
> An unexpected behavior happens.
>
> Details (this is tricky, so read carefully)
> 7.6.04 server (Remedy OnDemand system, not that it matters except to
> describe underlying components/config)
>
> Each person's UserID/login is their email address (for SSO purposes, we
> use the full email address for their ID to allow the solution to be
> accessible by all our domains).
>
> Example, my login ID would be Raymond.Gellenbeck@(domain).sony.com
>
> ODD BEHAVIOR (PROBLEM):
> If the person's profile in CTM:People is set to "Offline" and their actual
> "E-Mail Address" field is blank, they still get an email sent via the
> workflow.
>
> ***NOT*** what was expected nor desired.
>
> More detail and theory on why this happens:
>
> Setting someone to Offline in CTM:People does NOT set their User record's
> "Status" field to "Disabled".
>
> The ARS Email engine is getting the command from the filter to email this
> group, then creating a record for each group member.
>
> For each message record, it then checks that person's CTM:People record's
> email address field and changes the "to" value from the UserID to email
> address if it finds a value.  It does not skip records set to "Offline".
> Alternately, it may be checking the User table instead.
>
> Regardless of where it checks, if it fails to find a value for email
> address, it leaves the UserID in place and attempts to send.
>
> I tested this theory by creating a new group member (bigbob, for
> example).  The test member record has no value for email address and the
> userID is not a valid email address.
>
> Sure enough, the email engine fills in the value bigbob, then fails to
> find an email address and attempts to send the message to just "bigbob" and
> results in the attempt record being set to "error" instead of "sent".
>
> So, I guess the point is, do NOT think that just setting a person to
> "Offline" will prevent them from getting email messages if you use this
> naming convention for loginID's.
>
> To explain, we use this scheme so that all domains can participate in
> using the change management tool and the microsoft-side team decided they
> wanted to use this scheme rather than the "(domain)\(domainID)" forma

Re: Overlays and Applications

[Longwing, Lj]

Nope...BMC doesn't provide the form, so it wouldn't be able to be
overwrittenbut depending on your version that you are upgrading from
(lets propose some time in the future)...if you added your form as an
'additive' overlay to the application from 8.1 to say...8.5 (or whatever
the next version is), then you will still have your form in the application
even...but if that sort of granularity doesn't exist, then yes, you would
need to re-add your form to the application, but still, your form should be
in tact.


On Fri, Sep 27, 2013 at 9:08 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> I’m assuming if I add a custom form to an out of the box application
> (Remedy Asset Management for example), if I upgrade, my additional custom
> form will be overwritten?
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Filter not working anymore

[Longwing, Lj]

Ron,
No need to go to base mode...stay in Best Practice mode, and convert the
object to Custom.

I the 'ideal' world...no, there is NEVER any reason to convert a custom
object you create to Base, because it's not BMC's object, so it doesn't
belong at that layer of things...in the real world I have had to do many of
those, but primarily when moving things from versions of Remedy that
support custom objects to those that don't support custom objectsbut
that is really a one off scenario that's not 'standard'


On Fri, Sep 27, 2013 at 8:19 AM, Young, Ronald P. wrote:

> **
>
> Got it…I guess I worded my #1 wrong as I know that Custom objects are only
> in Best mode…I was talking about the unmodified form that was made in an
> earlier version of Remedy Admin…that would be in Base mode (unmodified) and
> then from what I understand I then go into Best Mode and convert that
> origin or unmodified form to custom to do any changes. Do you really ever
> want to convert the custom back to base? Why or why not. I have looked at
> the help menu on Dev 8 but I like getting real world answers versus a tech
> manual.
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 9:15 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
> ** **
>
> ** 
>
> 1 - No, Custom objects are not available in Base
>
> 2 - Correct, as a custom application developer, you never want to be in
> Base...that is BMC's realm...everything you should be doing should be done
> in Best Practice mode.
>
> ** **
>
> On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. 
> wrote:
>
> ** 
>
> Got it. 2 questions: 1. So then would the original form or object still be
> in base mode? or 2. Are you saying that it shouldn’t be in base mode since
> it’s best to do everything in Best Mode so that nothing gets lost after an
> upgrade?
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 9:02 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
>  
>
> ** 
>
> No, you wouldn't want to re-create the overlay...once it is in
> 'unmodified', you want to right click it and 'Convert to Custom'because
> it shouldn't be a base object to begin with :)
>
>  
>
> On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. 
> wrote:
>
> ** 
>
> Yep…thanks LJ and Jason. I found some overlays in Best Mode that were
> labeled test so well I used them for that purpose…testing. At first as you
> say…I was scared to delete the Overlay fearing that I would delete the
> whole thing but then again it’s a text so what the heck. Anyway, deleted
> the overlay and then it became “unmodified”. So I am guessing for the other
> forms I need to do this to and then add updates I can go back to and create
> an overlay and I should be good to go, correct?
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:34 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
>  
>
> ** 
>
> Ron,
>
> As Jason said, if you convert all of your custom objects to base before
> deleting the overlay, you won't loose them...the only things you would
> loose were base objects that were overlaid, but you wouldn't loose the
> object, just the customizations that were done in the overlay.
>
>  
>
> Jason,
>
> It is NOT possible to delete a base object from Best Practice Mode...and I
> agree...the first time I 'deleted' an overlaywas quite scary.
>
>  
>
> On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
> wrote:
>
> ** 
>
> Great you figured it out.  Correct, anything in the Overlay is lost.  You
> can convert the fields to base so they are not lo

Re: Filter not working anymore

[Longwing, Lj]

1 - No, Custom objects are not available in Base
2 - Correct, as a custom application developer, you never want to be in
Base...that is BMC's realm...everything you should be doing should be done
in Best Practice mode.


On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. wrote:

> **
>
> Got it. 2 questions: 1. So then would the original form or object still be
> in base mode? or 2. Are you saying that it shouldn’t be in base mode since
> it’s best to do everything in Best Mode so that nothing gets lost after an
> upgrade?
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 9:02 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
> ** **
>
> ** 
>
> No, you wouldn't want to re-create the overlay...once it is in
> 'unmodified', you want to right click it and 'Convert to Custom'because
> it shouldn't be a base object to begin with :)
>
> ** **
>
> On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. 
> wrote:
>
> ** 
>
> Yep…thanks LJ and Jason. I found some overlays in Best Mode that were
> labeled test so well I used them for that purpose…testing. At first as you
> say…I was scared to delete the Overlay fearing that I would delete the
> whole thing but then again it’s a text so what the heck. Anyway, deleted
> the overlay and then it became “unmodified”. So I am guessing for the other
> forms I need to do this to and then add updates I can go back to and create
> an overlay and I should be good to go, correct?
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *****
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:34 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
>  
>
> ** 
>
> Ron,
>
> As Jason said, if you convert all of your custom objects to base before
> deleting the overlay, you won't loose them...the only things you would
> loose were base objects that were overlaid, but you wouldn't loose the
> object, just the customizations that were done in the overlay.
>
>  
>
> Jason,
>
> It is NOT possible to delete a base object from Best Practice Mode...and I
> agree...the first time I 'deleted' an overlaywas quite scary.
>
>  
>
> On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
> wrote:
>
> ** 
>
> Great you figured it out.  Correct, anything in the Overlay is lost.  You
> can convert the fields to base so they are not lost and then convert back
> to custom once you re-overly.
>
>  
>
> I think "Delete" is a terrible choice for removing an overlay.  I
> mentioned it in the 7.6.03 beta but doesn't look like that went anywhere.
>  I am waiting for customers to accidentally "Delete" something like
> HPD:Help Desk in base mode.
>
>  
>
> I am pretty sure you cannot delete any base objects in Best Practice mode.
>  I haven't extensively tested that theory so proceed with caution.
>
>  
>
> Jason
>
>  
>
> On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
> wrote:
>
> ** 
>
> Ok…I just found some dummy forms that were made a long time ago and they
> were overlaid. I went into Best Mode and then deleted the overlay. I went
> through the Remedy Dev 8 Help files and understand that any fields or
> workflow that was relating or entered on that overlay will now be lost
> correct? Hope I didn’t confuse you experts from my email below. J
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>  
>
> *From:* Young, Ronald P.
> *Sent:* Thursday, September 26, 2013 12:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: Filter not working anymore
>
>  
>
> LJ, others
>
>  
>
> Question for ya from what you say below. The form in question was a
> trouble report form that was created yrs ago…so it is an origin object…Base
> mode and then this whole form was overlaid and then edited in Best Practice
> Mode. So how can I just delete

Re: Filter not working anymore

[Longwing, Lj]

No, you wouldn't want to re-create the overlay...once it is in
'unmodified', you want to right click it and 'Convert to Custom'because
it shouldn't be a base object to begin with :)


On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. wrote:

> **
>
> Yep…thanks LJ and Jason. I found some overlays in Best Mode that were
> labeled test so well I used them for that purpose…testing. At first as you
> say…I was scared to delete the Overlay fearing that I would delete the
> whole thing but then again it’s a text so what the heck. Anyway, deleted
> the overlay and then it became “unmodified”. So I am guessing for the other
> forms I need to do this to and then add updates I can go back to and create
> an overlay and I should be good to go, correct?
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:34 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
> ** **
>
> ** 
>
> Ron,
>
> As Jason said, if you convert all of your custom objects to base before
> deleting the overlay, you won't loose them...the only things you would
> loose were base objects that were overlaid, but you wouldn't loose the
> object, just the customizations that were done in the overlay.
>
> ** **
>
> Jason,
>
> It is NOT possible to delete a base object from Best Practice Mode...and I
> agree...the first time I 'deleted' an overlaywas quite scary.
>
> ** **
>
> On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
> wrote:
>
> ** 
>
> Great you figured it out.  Correct, anything in the Overlay is lost.  You
> can convert the fields to base so they are not lost and then convert back
> to custom once you re-overly.
>
> ** **
>
> I think "Delete" is a terrible choice for removing an overlay.  I
> mentioned it in the 7.6.03 beta but doesn't look like that went anywhere.
>  I am waiting for customers to accidentally "Delete" something like
> HPD:Help Desk in base mode.
>
> ** **
>
> I am pretty sure you cannot delete any base objects in Best Practice mode.
>  I haven't extensively tested that theory so proceed with caution.
>
> ** **
>
> Jason
>
> ** **
>
> On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
> wrote:
>
> ** 
>
> Ok…I just found some dummy forms that were made a long time ago and they
> were overlaid. I went into Best Mode and then deleted the overlay. I went
> through the Remedy Dev 8 Help files and understand that any fields or
> workflow that was relating or entered on that overlay will now be lost
> correct? Hope I didn’t confuse you experts from my email below. J
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>  
>
> *From:* Young, Ronald P.
> *Sent:* Thursday, September 26, 2013 12:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RE: Filter not working anymore
>
>  
>
> LJ, others
>
>  
>
> Question for ya from what you say below. The form in question was a
> trouble report form that was created yrs ago…so it is an origin object…Base
> mode and then this whole form was overlaid and then edited in Best Practice
> Mode. So how can I just delete the overlay all together if possible. It’s
> fine if I go back to the original and have to go back in and add the small
> stuff that’s been added. There are several fields on the form and has
> several workflows so it’s not a simple form. I would have to go through a
> lot of  fields and workflows to see what’s custom and what isn’t . Well,
> actually thinking about it…I know the other guy that was here before me
> didn’t work on Dev 8 so there is probably not much if any at all that are
> custom and then again I didn’t even know about it until here recently so I
> doubt I did any.  Learn every day! So if I am in Best Practice Mode I
> should be able to delete the form there and the original stay on the Base
> mode correct. I just don’t want to say delete and lose it all. That would
> be a nightmare!! I would like to take a lot of the forms to the original
> and start over and do it all over with Overlays and/or customs so it would
> be right. This Dev 8 and 7.6 was thrown at us at the same time and I have
> to learn it all…only 3-4 months doing this. Aigh…>LOL! Wou

Re: Fun -- if you couldn't work in the computer field

[Longwing, Lj]

RUG is the Remedy User Groupspecifically it's name this year is WWRUG13
(WW is 'world wide'), read up on it @

http://wwrug.com/


On Fri, Sep 27, 2013 at 7:57 AM, Young, Ronald P. wrote:

> **
>
> HAHA…so what is this “RUG” thing…I wanna be a geek. J Where is it at? 
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, September 27, 2013 8:52 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Fun -- if you couldn't work in the computer field
>
> ** **
>
> ** 
>
> I know I'm a bit 'off' at times, but while reading this particular thread
> I kept thinking of a 'Computer Field'a place where you grow
> computerspicture a 'Watermelon Field', with farmers and harvesters
> tending the field, growing all of the little computers from seed,
> harvesting them at 'the peak of perfection' and delivering them to the
> grocery where people pick up the right variety for their household...
>
> ** **
>
> That image seems strange and yet...not, all at the same timeI need a
> vacationI guess I'll huddle around a bunch of geeks next week at RUG to
> see if that helps my 'computer field' vision :)
>
> ** **
>
> On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg <
> john.sundb...@kineticdata.com> wrote:
>
> ** 
>
> Where would you work?
>
> ** **
>
> -John
>
>
> 
>
> ** **
>
> -- 
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
>
> *"Your Business. Your Process."*
>
> ** **
>
> Save the date!
>
> *KEG14*
>
> February 24-25, 2014
>
> *For more information, click here * - 
> KEG<http://www.kineticdata.com/Events/KEG.html>
> 
>
> ** **
>
> 651-556-0930 I* *john.sundb...@kineticdata.com 
>
> www.kineticdata.com I* *community.kineticdata.com 
>
> ** **
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: WWRUG13: Evening with Engineering

[Longwing, Lj]

Claire,
Bring soft copies of the log too, and attend my session on Tuesday and I'll
show you how to shrink that log down to a more manageable beast that's
easier to read :)


On Thu, Sep 26, 2013 at 10:14 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> I actually have printed out copies of some logs for Evening with
> Engineering!!
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Daniel
> *Sent:* Thursday, September 26, 2013 8:25 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* WWRUG13: Evening with Engineering
>
> ** **
>
> ** 
>
> I know it is late in the day to suddenly be able to come, but maybe it is
> still possible.
>
> ** **
>
> For those of you already registered and heading towards your airplanes,
> you have a treat in store Weds. evening.
>
> ** **
>
> I just saw the list of who is showing up for it from BMC, and it is the
> most start studded list of people I have seen since RUGs in the 1990s!
>
> ** **
>
> So, I am hoping that those are even today are debating will stop debating
> and join us, and that the rest of you are suitable jealous of those that
> are getting to a ask any question about anything to do with the BMC Remedy
> world, with a virtual certainty that the person that can answer it is in
> that room. Remember, they stay until they have answered any technical BMC
> Remedy related question we can think of (or the cleaning staff kicks us
> out, whichever comes first).
>
> ** **
>
> Four days to the Opening Reception, and I’m getting excited. Those that
> know me know that means I might actually be smiling, but not likely, more
> like being very active on the cellular level.
>
> ** **
>
> Cheers Daniel
>
> p.s. just realized it is Thursday not Friday, corrected three to four
> days, and now you all have two days to register and book trains planes and
> automobiles to get here, the hotel is as nice as last year, and the staff
> is looking forward to providing a superb experience. I think I have two
> rooms at the conference rate left for *new* registrants
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Fun -- if you couldn't work in the computer field

[Longwing, Lj]

I know I'm a bit 'off' at times, but while reading this particular thread I
kept thinking of a 'Computer Field'a place where you grow
computerspicture a 'Watermelon Field', with farmers and harvesters
tending the field, growing all of the little computers from seed,
harvesting them at 'the peak of perfection' and delivering them to the
grocery where people pick up the right variety for their household...

That image seems strange and yet...not, all at the same timeI need a
vacationI guess I'll huddle around a bunch of geeks next week at RUG to
see if that helps my 'computer field' vision :)


On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> **
> Where would you work?
>
> -John
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> Save the date!
> *KEG14*
> February 24-25, 2014
> *For more information, click here * - 
> KEG
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Filter not working anymore

[Longwing, Lj]

Ron,
As Jason said, if you convert all of your custom objects to base before
deleting the overlay, you won't loose them...the only things you would
loose were base objects that were overlaid, but you wouldn't loose the
object, just the customizations that were done in the overlay.

Jason,
It is NOT possible to delete a base object from Best Practice Mode...and I
agree...the first time I 'deleted' an overlaywas quite scary.


On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller wrote:

> **
> Great you figured it out.  Correct, anything in the Overlay is lost.  You
> can convert the fields to base so they are not lost and then convert back
> to custom once you re-overly.
>
> I think "Delete" is a terrible choice for removing an overlay.  I
> mentioned it in the 7.6.03 beta but doesn't look like that went anywhere.
>  I am waiting for customers to accidentally "Delete" something like
> HPD:Help Desk in base mode.
>
> I am pretty sure you cannot delete any base objects in Best Practice mode.
>  I haven't extensively tested that theory so proceed with caution.
>
> Jason
>
>
> On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P.  > wrote:
>
>> **
>>
>> Ok…I just found some dummy forms that were made a long time ago and they
>> were overlaid. I went into Best Mode and then deleted the overlay. I went
>> through the Remedy Dev 8 Help files and understand that any fields or
>> workflow that was relating or entered on that overlay will now be lost
>> correct? Hope I didn’t confuse you experts from my email below. J
>>
>> ** **
>>
>> *Thanks,*
>>
>> *Ron Young*
>>
>> * *
>>
>> “To the world you may be one person but to one person you may be the
>> world.”**
>>
>> ** **
>>
>> *From:* Young, Ronald P.
>> *Sent:* Thursday, September 26, 2013 12:08 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* RE: Filter not working anymore
>>
>> ** **
>>
>> LJ, others
>>
>> ** **
>>
>> Question for ya from what you say below. The form in question was a
>> trouble report form that was created yrs ago…so it is an origin object…Base
>> mode and then this whole form was overlaid and then edited in Best Practice
>> Mode. So how can I just delete the overlay all together if possible. It’s
>> fine if I go back to the original and have to go back in and add the small
>> stuff that’s been added. There are several fields on the form and has
>> several workflows so it’s not a simple form. I would have to go through a
>> lot of  fields and workflows to see what’s custom and what isn’t . Well,
>> actually thinking about it…I know the other guy that was here before me
>> didn’t work on Dev 8 so there is probably not much if any at all that are
>> custom and then again I didn’t even know about it until here recently so I
>> doubt I did any.  Learn every day! So if I am in Best Practice Mode I
>> should be able to delete the form there and the original stay on the Base
>> mode correct. I just don’t want to say delete and lose it all. That would
>> be a nightmare!! I would like to take a lot of the forms to the original
>> and start over and do it all over with Overlays and/or customs so it would
>> be right. This Dev 8 and 7.6 was thrown at us at the same time and I have
>> to learn it all…only 3-4 months doing this. Aigh…>LOL! Would it be best for
>> me to just create form and some fields in say base mode and then create
>> that to overlay in Best mode and then use that as a guinea pig to see how
>> it works.
>>
>> ** **
>>
>> ** 
>>
>> Ok...go into the overlaid form, convert any object that is 'custom' to
>> 'base' with a right click...save the form....delete the overlay, then right
>> click and convert to customthis will lose any changes made to the
>> object in the overlay, 
>>
>> but once converted back to custom, you can re-make those changes.
>>
>> ** **
>>
>> ** **
>>
>> *Thanks,*
>>
>> *Ron Young*
>>
>> * *
>>
>> “To the world you may be one person but to one person you may be the
>> world.”**
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
>> *Sent:* Wednesday, September 25, 2013 12:52 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Filter not working anymore
>>
>> ** **
>>
>> ** 
>>
>> Ron,
>>
>> The chances of your code being overwritten

Re: Filter not working anymore

[Longwing, Lj]

Ron,
The chances of your code being overwritten by BMC is really slim to none
unless you are using naming conventions that would be used by BMCso
leaving things at base doesn't really matter in that case...but
honestly...if it is YOUR code, it should be a Custom object...if it's BMC's
code, it should be in Base...plain and simple.


On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P.
wrote:

> **
>
> Wow…so is it best to work on a custom form or overlay. I watched the video
> from Kiran and understand it a little but now I am just like ok…custom or
> overlay?? I just don’t want to lose anything.
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Wednesday, September 25, 2013 10:48 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Filter not working anymore
>
> ** **
>
> ** 
>
> Ok...go into the overlaid form, convert any object that is 'custom' to
> 'base' with a right click...save the formdelete the overlay, then right
> click and convert to custom
>
> ** **
>
> this will loose any changes made to the object in the overlay, but once
> converted back to custom, you can re-make those changes.
>
> ** **
>
> On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. 
> wrote:
>
> Todd,All,
>
> I performed a little test...I guess to just make me feel better.
>
> I created 2 test forms...1 in Base mode which came in as Unmodified and
> then the other in Best mode which came in as Custom. I was not able to see
> the Best-Custom form in base mode..understood. I was able to go into Best
> mode and see the Base mode form and then convert it to custom which is
> good. The thing is now...how do I get the overlaid form that was in
> question at first below to a custom mode so that when I add fields, etc
> they will work correctly?
>
>
> Thanks,
> Ron Young
>
> “To the world you may be one person but to one person you may be the
> world.”
>
> 
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
> Sent: Wednesday, September 25, 2013 8:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
> To update your custom forms and workflow in Best practice mode, you will
> need to convert them to a Custom customization type.  My guess is your
> custom forms and workflow are all set to Unmodified right now.  To convert
> them to custom, right click on the form or workflow in the object list and
> select convert to custom.  Then you will be able to update in Best practice
> mode.  I'm not certain this will work for you with a mixed version of 8.1
> developer and 7.6.4 server.  This is what I had to do but we have both 8.1
> server and developer studio.  Hope that helps some.
>
> Todd Arner
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Ron Young
> Sent: Wednesday, September 25, 2013 7:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Filter not working anymore
>
> User interface 7.6, Developer 8.1
>
> I created an active link on a form (in Base mode) that would require a
> ticket number to be inserted from the user if it were a certain type of
> ticket. Then when that ticket was closed I had a filter that would notify a
> specific group that the ticket was closed or reassigned. It worked at one
> time and now it does not. Nothing has really been changed. Don't know what
> the issue may be...any help?
>
> Also, before I took over doing the Remedy admin/dev stuff here at work
> there were numerous forms with objects already created under 7.6 I believe
> it was. Now the only way I can add another field is to do it under Base
> mode because if I am in Best mode the selections to add a field are all
> greyed out. What can I do to be able to add it in Best Mode as I would like
> to work just in Best mode because from what I have learned if I do anything
> in Base mode it may not be saved after a system update or flush. Help!?
>
> Ron
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> --
> The information contained in this communication may be confidential, is
> intended

Re: Filter not working anymore

[Longwing, Lj]

Ok...go into the overlaid form, convert any object that is 'custom' to
'base' with a right click...save the formdelete the overlay, then right
click and convert to custom

this will loose any changes made to the object in the overlay, but once
converted back to custom, you can re-make those changes.


On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. wrote:

> Todd,All,
>
> I performed a little test...I guess to just make me feel better.
>
> I created 2 test forms...1 in Base mode which came in as Unmodified and
> then the other in Best mode which came in as Custom. I was not able to see
> the Best-Custom form in base mode..understood. I was able to go into Best
> mode and see the Base mode form and then convert it to custom which is
> good. The thing is now...how do I get the overlaid form that was in
> question at first below to a custom mode so that when I add fields, etc
> they will work correctly?
>
> Thanks,
> Ron Young
>
> “To the world you may be one person but to one person you may be the
> world.”
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
> Sent: Wednesday, September 25, 2013 8:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter not working anymore
>
> To update your custom forms and workflow in Best practice mode, you will
> need to convert them to a Custom customization type.  My guess is your
> custom forms and workflow are all set to Unmodified right now.  To convert
> them to custom, right click on the form or workflow in the object list and
> select convert to custom.  Then you will be able to update in Best practice
> mode.  I'm not certain this will work for you with a mixed version of 8.1
> developer and 7.6.4 server.  This is what I had to do but we have both 8.1
> server and developer studio.  Hope that helps some.
>
> Todd Arner
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Ron Young
> Sent: Wednesday, September 25, 2013 7:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Filter not working anymore
>
> User interface 7.6, Developer 8.1
>
> I created an active link on a form (in Base mode) that would require a
> ticket number to be inserted from the user if it were a certain type of
> ticket. Then when that ticket was closed I had a filter that would notify a
> specific group that the ticket was closed or reassigned. It worked at one
> time and now it does not. Nothing has really been changed. Don't know what
> the issue may be...any help?
>
> Also, before I took over doing the Remedy admin/dev stuff here at work
> there were numerous forms with objects already created under 7.6 I believe
> it was. Now the only way I can add another field is to do it under Base
> mode because if I am in Best mode the selections to add a field are all
> greyed out. What can I do to be able to add it in Best Mode as I would like
> to work just in Best mode because from what I have learned if I do anything
> in Base mode it may not be saved after a system update or flush. Help!?
>
> Ron
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> --
> The information contained in this communication may be confidential, is
> intended only for the use of the recipient(s) named above, and may be
> legally privileged. If the reader of this message is not the intended
> recipient, you are hereby notified that any dissemination, distribution, or
> copying of this communication, or any of its contents, is strictly
> prohibited. If you have received this communication in error, please notify
> the sender immediately and destroy or delete the original message and any
> copy of it from your computer system. If you have any questions concerning
> this message, please contact the sender.
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Re: Overlay

[Longwing, Lj]

Ronald,
You can create a login without the need for a support ID...so no inability
for you to be able to get to the docs :)


On Wed, Sep 25, 2013 at 8:42 AM, Young, Ronald P. wrote:

> **
>
> LJ,
>
> ** **
>
> Hmmm…I guess that’s a “Yup” to it’s always been there. That’s odd…I wonder
> why I am just now seeing it. 
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “To the world you may be one person but to one person you may be the
> world.”**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Wednesday, September 25, 2013 9:02 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Overlay
>
> ** **
>
> ** 
>
> Yup...go look in the documentation regarding 'granular overlay' :)
>
> ** **
>
> On Wed, Sep 25, 2013 at 7:55 AM, Ron Young  wrote:
> 
>
> Another something for you all...
>
> Is this new  (may be new to me)...something that just got added to 8.1 dev
> or have I just not been seeing it. I clicked on a field on one of my forms
> in Best mode and under properties it has a box with 2 drop down boxes
>
> Permissions - Overlay Type: (No overlay, Additive, Overwrite)
>
> Others - Overlay Type: (No overlay, Overwrite)
>
>
> Has this always been there in 8.1?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Overlay

[Longwing, Lj]

Yup...go look in the documentation regarding 'granular overlay' :)


On Wed, Sep 25, 2013 at 7:55 AM, Ron Young  wrote:

> Another something for you all...
>
> Is this new  (may be new to me)...something that just got added to 8.1 dev
> or have I just not been seeing it. I clicked on a field on one of my forms
> in Best mode and under properties it has a box with 2 drop down boxes
>
> Permissions - Overlay Type: (No overlay, Additive, Overwrite)
>
> Others - Overlay Type: (No overlay, Overwrite)
>
>
> Has this always been there in 8.1?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: Taxis from the Airport

[Longwing, Lj]

I took a Taxi last year and just walked up to the stand and got in onea
small line was queue'dsame thing when leaving the hotel back to the
airport on Friday...there were cars just waiting :)


On Mon, Sep 23, 2013 at 11:32 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> Are there usually taxis stationed at the airport for on-demand service, or
> should I pre-arrange one?  Getting in rather late on Monday (9:00pm) and
> would like to take a taxi to the hotel.
>
> ** **
>
> Thanks!
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: A little bit early for Halloween or a little late for Friday the 13th

[Longwing, Lj]

I've seen weird things in Dev Studio when you have object relationships
turned on and they get corruptedturning them off (but not restarting
the server) seems to fix the Dev Studio weirdness (must turn it back on
before restarting, or it needs to be rebuilt, but rebuilding it fixes the
reference problems)

I don't think you are dealing with a 're-cache' issue as Tauf suggested,
because you have restarted the server, which is the ultimate recache...

so I guess my recommendation would be to turn off object relationships,
restart, turn it back on, restartsee if it's fixed after turning it off
though.


On Fri, Sep 20, 2013 at 9:43 AM,  wrote:

> Hi all,
>
> This will sound like a Friday joke but it is not
>
> We just have a little bit of the spooky weird one here. And I wonder if
> anyone else had this kind of weird behavior.
> I just want to know if there is a step of cache clearing/cleaning we
> missed
>
> We are 100% custom apps.
> 7.6.4 SP5 mainly WUT
> MSSQL 2005
> Win 2003
>
> We are not using Best Practice Mode. So no Overlay
>
> #1 Weird occurrence:
>
> My colleague disabled an Active Link. But still it is triggering. In the
> logs, we see the AL being triggered.  It is the same name but with a bunch
> of numbers following the name.  If we do a search on Dev studio for that
> particular name with those  number we can't find it.  Just the one without
> the numbers.  And that one is disabled in both Dev and Best Practice Mode.
>
> Regardless of restarting the server, closing the WUT and relogin, clearing
> the WUT cache, the AL regardless is triggering and showing up in the Logs.
>
>
> #2 occurrence
> I deleted an AL (different one).  Still in Dev mode.  The AL still
> triggered. Still showed in the logs.
> Regardless of restarting the server, closing the WUT and relogin, clearing
> the WUT cache, the AL regardless is triggering and showing up in the Logs.
>
> But if I looked for it in dev studio it was no longer there.
>
> #3
> This morning, the deleted AL is no longer showing in the logs and all is
> working fine for now...
>
>
> Anyone experienced ghostly AL?
>
>
> Thank you,
>
> Pascale Sterrett
> Kenavo ar wech all
>
>
> If you are not the intended addressee, please inform us immediately that
> you have received this e-mail in error, and delete it. We thank you for
> your cooperation.
>
> ___
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>

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Re: Server chunking settings - anybody less than 1000

[Longwing, Lj]

I agree with Sean, lower, no, but higher, certainty

On Thursday, September 19, 2013, John Sundberg <
john.sundb...@kineticdata.com> wrote:
> **
> Just wondering - does anybody set their server chunk size to less than
1000?
> I think the lowest I have seen set is 1000.
> And - if you did -- did it make a difference? or - would 1000 be ok?
> Thanks,
> -John
>
>
> --
>
> John Sundberg
>
> Kinetic Data, Inc.
> "Your Business. Your Process."
> 651-556-0930 I john.sundb...@kineticdata.com
> www.kineticdata.com I community.kineticdata.com
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: WWRUG13 Question

[Longwing, Lj]

While AV is provided, last year you needed to provide your own laptop.

On Wednesday, September 18, 2013, Stroud, Natalie K 
wrote:
> **
>
> Hi all -
>
>
>
> I am going to be giving a presentation at this year’s WWRUG and was just
wondering whether I need to plan on bringing a projector with me.  I’ll
drag one with me if I need to, but don’t want to burden myself
unnecessarily if I don’t have to.
>
>
>
> Thanks,
>
>
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Reporting Specialist
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Using BPCU while ARS Upgrade?

[Longwing, Lj]

One 'problem' with it would be if they at some point in the future decide
to install a newer version of ITSM...they would then have custom objects
with the same names as 'base' objectsbut I don't know enough to know if
this is a scenario that needs to be worried about or not.

I have seen many posts from people that essentially say 'I plan on staying
in base with my custom stuff, and not deal with all of that other overlay
stuff'...and that's cool, but they continue to put themselves in front of
the wrecking ball that BMC is trying to help all of us avoid by creating
this overlay mechanism.


On Fri, Sep 13, 2013 at 12:15 PM, Jason Miller wrote:

> **
> I agree.  I think what is a bit extra confusing in Raj's situation is they
> have a mix of Help Desk 5.6 and other custom development.  While HD 5.6 is
> technically BMC code at this point Raj's company pretty much owns it (maybe
> not legally but in practice) and might as well consider it custom.
>
> So where to draw the line?   SHR:People and SHRCFG:OuterJoinPeopleUser as
> mentioned are not AR System core forms but are from ITSM/Help Desk.  Since
> this is an environment you plan on having for a while (if I remember
> correctly), if it were me I would convert those to custom.
>
> The best course might be to do a fresh install of just AR System to get a
> current list of out of the box forms and workflow.  Any object that exists
> in that fresh system I would verify is base in your existing system.  If
> you customized something in the existing system and it exists in the fresh
> system verify it was done using overlays.  All objects that do not exist in
> the fresh system should be converted to custom.  That will get you synced
> up with how BMC expects an 8.x system to be layered.
>
> LJ, anybody else with overlay experience, does this sound about right?
>
> Jason
>
>
> On Fri, Sep 13, 2013 at 9:38 AM, Brian Pancia wrote:
>
>> **
>>
>> Doug put it best a few weeks back.  Leave base development mode for BMC
>> and everything else in best practice mode.  Why the need to jump between
>> modes? 9.9 out of 10 times best practice mode will meet all your needs.
>> The other .1 is because BMC wants to make changes to their code in base
>> mode.  There are ways to creatively use the different modes.  However,
>> there are certain risks.  At the end of the day best practice mode and
>> overlays are there as a huge benefit, so use that as an advantage.  Jumping
>> between modes will just lead to a lot of issues.
>>
>>
>>
>> Brian
>>
>>
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) <
>> arslist@ARSLIST.ORG> on behalf of Raj 
>> *Sent:* Thursday, September 12, 2013 5:05 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Using BPCU while ARS Upgrade?
>>
>>  **
>> Thanks everyone for their responses.
>>
>> Spent quite some time reading on posts related to Overlays, BPCU,
>> Developer Studio 7.6.04, etc...and trying to understand what all it means
>> and implies.
>> Here's the situation I am in now(lil' confused), need some advise from
>> experts in here:
>> As mentioned in the original post - *[While running the upgrade
>> installer to v7.6.04(from v7.1), we had to delete User and Group
>> forms(without this step upg installer was failing) and installer recreated
>> them again. During this process we lost customizations to User & Group
>> form(s).]*
>> -User form - recreated by Installer OOTB - converted to overlay - added
>> custom fields...done.
>>  -Customizations - We had some customizations around user onboarding
>> process which uses Outer Join between SHR:People and
>> User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part
>> of OOTB Remedy in version 5 and in my company, we heavily used this form
>> for customizations and created customer user onboarding process. But looks
>> like in later versions on Remedy BMC dropped this join form.
>> In short, I am on ARS v7.6.04 with User, SHR:People and
>> SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to
>> modify and re-import/modify as Overlays.(Manually created overlays)
>>
>>  Based on the above info, I have couple of questions:
>> 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the
>> above listed forms/workflow as Overlays and rest all are still as
>> Base(Customization Type - Unmodified). As BMC recommends to convert either
>> into Overlays or Custom objects(Ideally). But read some posts where folks
>> encountered issues while using BPCU and had to do manual rework later on.
>> Basically, would like to avoid these issues and manual work and hence do
>> not want to run BPCU/or convert into Overlays or Custom objects.
>> Did anyone had the same situation where only few objects you converted to
>> Overlays & Custom but most you left to Base(Unmodified) and have gone
>> through successful upgrade to ARS v8.1(or 8.0, etc)
>> 2. Future Customizations: Now since I have mix of objects some are
>> Overlays

Re: Dev Studio 8.1 packing list edit/open issue

[Longwing, Lj]

are you trying to open it from the packing list off of the root of the
tree, or out of the all objects packing list?if I open a packing list
(dbl click) from the root item, it opens like I think you are looking for.


On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul)  wrote:

> **
>
> So, on Dev Studio versions prior to 8.1, I could right-click on a packing
> and either select “Edit” to open a packing list in edit mode to add/remove
> items, or I could “Open” a packing list to see the contents, much like a
> working list, etc.  Now with 8.1, the “Open” action brings the packing list
> up in edit mode, and the Edit menu item is grayed out.  Has anyone else
> noticed this change, is it a bug, or a config issue on my side?  I want my
> “Open” packing list back as I use it all the time to modify the workflow
> for a current project.
>
> ** **
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Longwing, Lj]

Maybe it's because (random numbers on the way) BMC wants half a million
dollars to setup an install with a 20% annual support contract, and
'qualified developers' want $200/hr to develop in it.

Those numbers are quasi made up...but not entirely.  Don't get me wrong...I
love Remedy, I have made my career with it for the last 15 years...it is
hands down, the best tool on the market at the moment to do what it
doesbut there is competition out there...some of them are doing it
faster/cheaper and nipping at BMC's heels.

I don't want anyone to take a job that is beneath themif you don't like
the opportunity, or are some way shape or form 'insulted' by the amount of
money that is being offered...one of a few things will happen

1 - They will find someone at the rate they are looking for
2 - They will increase the rate till they find someone
3 - they will switch off the platform to something else that they can
afford to use
4 - insert your hypothetical outcome here

Having been in the position of hiring people in the past, we were told by
our recruiters that we just couldn't find 'qualified' people for less than
$120/hr...but guess what...we did, for the entire time I was on the project.


On Fri, Sep 13, 2013 at 8:29 AM, David Charters <
da...@charterstechnologies.com> wrote:

> I am just very frustrated with receiving emails that want an ITSM Remedy
> ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe
> I am just too old school. I know a company in Chicago that does nothing
> except convert Remedy customers to Service Now. They have 190 employees and
> that is all they do.
>
> Sincerely,
>
> David Charters
> Charters Technologies
> 317-331-8985
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
> Sent: Friday, September 13, 2013 9:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE
> - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate
> $38-48/hr
>
> Interesting conversation.  I think the salary is pretty good given the area
> and the fact they are looking for an Admin.  This could be a great
> opportunity for someone who has only been doing Remedy for a couple years.
>
> I've interviewed and hired a number of Remedy Admin and Developers over the
> years.  A challenge we face is that we get a lot of developers that have
> been working with Remedy for years.  However, the last version they worked
> on was 4 releases back or they never worked with the ITSM Suite.  In my
> opinion this puts you at a junior level despite the years of experience.
> This is a hard pill for some to swallow.  This is like an organization
> looking for a Windows Admin that last worked with Windows NT.  From what I
> have seen over the years there is a disconnect between years' experience
> and
> level of expertise.  They are not the same.
>
> As far as security clearances go.  For a Secret clearance there shouldn't
> be
> a huge salary increase.  Interim Secret clearances can go through fairly
> quickly in most cases.  When you get to some of the other clearance levels
> out there it is a little different, but I don't think the salaries are a
> huge difference.  Just my two cents.
>
> Brian
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC,
> 210
> Sent: Thursday, September 12, 2013 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE
> - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate
> $38-48/hr
>
> This is a good discussion about the distinctions involved in the type of
> work we all do and how the cost of living impacts offers.
> It is even more cool when people in the area speak up in defense of the
> group recruiting for the job. It helps all of us sift out the real people
> from the wanna-bees.
>
> Whoever goes for this will have a clearer idea of what they are applying
> for
> now. 8)
>
>
> I've done both contract and FTE work and I know there is no good way to
> compare rate expectations. The 2x factor for 1099 contracts is just a
> start.
>
>
> Good luck to all involved.
>
> -al
>
>
> Alfred Differ - Sr. Database Engineer
> NDTI / NSWC PHD
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
> Sent: Thursday, September 12, 2013 1:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY

Re: Annoying Developer Studio Bug

[Longwing, Lj]

One thing that I have been happy to see in the past few months is more
interaction from support in 'non official' channels...BMC has been
responding directly to the list, on communities, etc...in general, as you
guys saidmore responsive...very nice to see.


On Thu, Sep 12, 2013 at 12:40 PM, Jason Miller wrote:

> **
> Absolutely!  I have seen a very noticeable effort by Support to be
> proactive in providing information to customers so they can address issues
> on their own and being more interactive with customers. I too have been
> very pleasantly surprised to find relevant KB articles and attached
> hotfixes in recent months.
>
>
> On Thu, Sep 12, 2013 at 11:30 AM, Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
>> **
>>
>> For another issue, I had an issue with 7.6.4 earlier this week where
>> Escalations wouldn’t run against a View Form.  When I searched the BMC
>> Support knowledge base, the first result was useful, concise, and had an
>> attached hotfix for the issue.  I’m not saying that this is the result of
>> privatization or anything like that, but lately they have been more
>> responsive than they have been in several years and I think they deserve
>> some credit for that.
>>
>> ** **
>>
>> Thanks,
>>
>> * *
>>
>> *Shawn Pierson *
>>
>> Remedy Developer | Energy Transfer
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Thursday, September 12, 2013 1:07 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Annoying Developer Studio Bug
>>
>> ** **
>>
>> ** 
>>
>> Look at that.  BMC is now private and we are seeing issues since the
>> first release of Dev Studio being fixed.  It is like magic.  Wait, it isn't
>> Friday yet?
>>
>> ** **
>>
>> On Wed, Sep 11, 2013 at 11:47 PM, Kumar, Amit (Remedy-Dev Studio R&D) <
>> amit_ku...@bmc.com> wrote:
>>
>> ** 
>>
>> This defect (SW00458142 ) is fixed. This will be available in the next
>> patch of Remedy Developer Studio.
>>
>>  
>>
>> Regards,
>>
>> Amit Kumar
>>
>>  
>>
>> *From:* Kumar, Amit (Remedy-Dev Studio R&D) 
>> [mailto:amit_ku...@bmc.com]
>>
>> *Sent:* Sunday, September 01, 2013 9:08 PM
>> *Subject:* Re: Annoying Developer Studio Bug
>>
>>  
>>
>> ** 
>>
>> We will look into and get back on this. I can understand the annoyance.**
>> **
>>
>>  
>>
>> Regards,
>>
>> Amit Kumar
>>
>>  
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Longwing,
>> Lj
>> *Sent:* 02 September 2013 07:05
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Annoying Developer Studio Bug
>>
>>  
>>
>> ** Sorry Ray, all I can do is join in with you on the annoyance, if you
>> log a bug or communities idea on this, let me know and I'll vote for it out
>> John into the chorus
>>
>> On Sunday, September 1, 2013, Ray Gellenbeck 
>> wrote:
>> > I have a big pet peeve that was not corrected in 8.1 of Dev Studio.
>> >
>> > Situation:
>> > 1.  Building an Active Link
>> > 2.  Add a "Set Fields" action
>> > 3.  Begin building your list of fields to set (for example, initialize
>> a display-only form after a previous record finished processing)
>> >
>> > Annoying Bug:
>> > 4.  Once the list gets longer than the field list window can display,
>> the scroll bar kicks in, as expected, but everytime you select a field or
>> the field value, the view keeps resetting to the top of the list.  So for
>> each subsequent field you want to set the value for, you must...
>> > a.  Click the next blank field line, after which the view resets to the
>> top of the field list
>> > b.  Scroll back down and click the ... so you can actually select the
>> field to be set., after which the view resets again
>> > c.  Scroll back down AGAIN and select the value to be put in that
>> field.  When you go to click the next line down, the whole annoying process
>> repeats again.
>> >
>> > If there a developer studio flag or workaround to tell the stupid UI to
>> quit resetting to the top of the list.  If I have a LONG list of fields to
>> set, this i

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Longwing, Lj]

I think the 'rate' discussion is more complicated than all of that.  I have
been a Remedy developer in my area for 15+ yearsI know my value, and am
certainly nowhere NEAR a 'Junior' developer.  I know the cost of living
ranges in Colorado Springs and I can honestly say that I have worked for
the rate discussed in this posting.

If I lived say...in DC, where many of the 'government' jobs come out
of...no, this rate would be an insult and wouldn't provide a sufficient
income to live comfortably.but in a country where the poverty line sits
somewhere around $20K/year, I can't say a job paying 5 times that is a
'bad' job by any means.

It's true that Colorado Springs is not Virginia/DC/New York/Washington, as
far as markets are concernedbut the rates that are typically discussed
on the list are, as you said 'contract' rates...and the rate being
discussed in this posting is an employee rate.


On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister  wrote:

> **
> The truth is, for a regular salaried employee, the salary is OK and the
> rates translate into salary.  Contractors typically do not get holidays,
> sick days, vacation days, or personal days.  If it's a W-2 contract rate,
> they MAY get access to the medical aspect of the benefit plans but are
> typically not invited into the 401K aspect.  Ergo, translating salaries
> into rates are improper and non-competitive.
>
> As for stability, I and several of my associates have had 1-2 year
> engagements at more than double those rates at numerous companies and
> governmental agencies.  Stability does not define the value of the skillset
> on the market.  If you're able to leverage people who do not know their
> value on the market-- kudos.  If your cost of living is lower than other
> markets, then yes, a reduction of $10-20 on the rate may still be
> competitive.  But over half?  Then like someone said earlier, you must be
> looking for a junior person.
>
> PS:  Remedy Administrator used to mean Remedy Developer but in this day
> and age, it usually means someone who is configuring the applications with
> data.  The advertised rates are appropriate for Remedy Admins with that
> detail as that is a science in itself, but no where close to what it takes
> to be a Developer regardless of level.  However, the description of the
> position indicates that the old-school definition is being used-- you all
> want a seasoned Developer.  In that case, those rates are way off.  It
> is what it is.
>
>*From:* "Lockwood, Teresa L" 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, September 12, 2013 1:18 PM
>
> *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
> **
>  Thank you Nathan!  I’m sure most of us are reading these replies
> thinking how crazy it is for folks to be responding about how little money
> this is.  I’ve been doing Remedy administration since Remedy owned the
> company and still don’t make more than this job is offering.  Either I’m
> grossly underpaid or folks have forgotten what’s it’s like to work for a
> company with benefits.  I’ve never contracted as I’ve always worked for a
> large company but the salary for this company seems in line with what I’ve
> seen.  Sorry, that’s my 2 cents ;)
>
>
>  *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker
> *Sent:* Thursday, September 12, 2013 1:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
> **
> I’m continually amazed at the amount of people who chime in to ARSList to
> roast someone who posts a job for a stationary basic Remedy position
> offering 6 figures as though they have somehow insulted your worth and hurt
> your market value.  This is a stationary position for an ADMIN role, with
> opportunity for conversion.  This is not a 6mth – year long CMDB architect
> position traveling to Iran people.   I’m sure a 3-5 year experienced person
> who wants a stable job with no travel would be very interested…  I know,
> I’ve helped interview and hire a number of people in this range
> successfully over the last 5 years.
>
> Agreed this would be light for a traveling senior contracting position for
> short term, but it’s been clearly stated it’s not.
>
> *Nathan Aker*
> ITSM Solution Architect
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *David Charters
> *Sent:* Thursday, September 12, 2013 11:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
> **
> maybe they're just looking for newbies that just know how to do real basic
> stuff
>
>
>  Sincerly,
>
>  

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Longwing, Lj]

Lisa,
I'm intimately familiar with the position in question (used to work on the
team before my current job)asking for a Certified Administrator is like
most jobs asking for a Bachelors of Science (total BS) and 8+ years
experience for a junior developer.

They set their 'goals' high, but will accept a satisfactory applicant.  I
can certify that Colorado Springs is BEAUTIFUL, and the job is good...with
likely possibility of expansion of duties if skills exist (mind you I'm not
talking FOR the hiring agent)so while people are balking at the
rate...I can tell you that the rate in question is very sufficient to live
a comfortable life in town.


On Thu, Sep 12, 2013 at 9:42 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> They want a BMC Certified Administrator: BMC Remedy AR System 7.5 or
> higher.  Most of us have the skills to take the test and pass it, but BMC
> makes you take all the classes before you can even take the test.  That's
> $1000's of dollars just to get a sticker to put on your resume.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
> Sent: Wednesday, September 11, 2013 8:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
> **
>
> Don't normally chime in on these but 
>
> Wow, $340 - 360 USD a day is very low (UK rates start at around £350+ =
> $550+ USD) ... Security clearance can add a fair amount of value to that.
>
>
>
> BTW: How are you Matt, been a long time J (you going to WWRUG?, I seen Mr
> David Savino is ...)
>
>
>
> 
>
>
>
> Kind Regards,
>
>
>
> Carl Wilson
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Matt Moore
> Sent: 11 September 2013 23:57
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
>
>
> ** As stated in the job description, this is an admin position, and the
> secret clearance can be processed. 48/hr is above market rate for Colorado
> Springs, CO. Typically remedy administrators in Colorado Springs will make
> $40-45/hr. All of our certified/cleared folks are working with current
> clients of ours. The most we are currently paying those contractors is
> 45/hr. Hopefully this answers your questions!
>
> On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 <
> alfred.differ@navy.mil> wrote:
>
> With an active clearance?
>
> I hope not.
>
> -al
>
>
> Alfred Differ - Sr. Database Engineer
> NDTI / NSWC PHD
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of David Charters
> Sent: Wednesday, September 11, 2013 3:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
> Contract Rate $38-48/hr
>
> $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate?
> Maybe 2 x 48?
>
> Sincerely,
>
> David Charters
> Charters Technologies
> 317-331-8985
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Matt Moore
> Sent: Wednesday, September 11, 2013 6:06 PM
> To: arslist@ARSLIST.ORG
> Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE -
> 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate
> $38-48/hr
>
> Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire -
> $80-100K (Based on experience) - Contract Rate $38-48/hr*
>
> Top Three Skills:
> 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher
> 2.Producing technical requirements and design documentation 3.Provide
> systems administration on servers that house Remedy Applications
>
> Job Description:
>
> *Produce technical requirements and design documentation that describes
> system requirements, performance criteria, data flows, and end-user
> interfaces.
> *Develop, change, test and deploy at least 5 NEC Information Technology
> Infrastrusture Library (ITIL) processes into Remedy processes averaged per
> month.
> *Use the Remedy Administrator tool to tune and modify Remedy escalations,
> notifications, filters, active links and forms.
> *Administer application data daily.
> *Patch the Remedy Applications monthly or as needed.
> *Work with internal and external agencies to ensure the Remedy suite of
> applications are being fully supported.
> *Execute database queries, create database tables, and tune database
> performance daily.
> *Provide system administration on servers that house the Remedy
> Applications.
>
>
> Education/Experien

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Longwing, Lj]

Truebut the rate you get paid daily isn't the same as requiring
relocation assistance to take the job...that can be negotiated with the
hiring company :)


On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk wrote:

> **
> I think the issue that people are bringing up when saying the rates are
> low is that basically you are limiting yourself to people in the area.
>  Anyone outside the area that might have to travel can't afford to for that
> rate unless someone else is picking up the tab.
>
> Even if you consider moving for the job, the rate is to low to cover
> moving expenses in most peoples eyes.
>
> But like everyone else, this is my view.
>
> Brian Goralczyk
>
> Brian Goralczyk
> Phone 574-643-1144
> Email bgoralc...@gmail.com
>
>
> On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj  wrote:
>
>> **
>> I think the 'rate' discussion is more complicated than all of that.  I
>> have been a Remedy developer in my area for 15+ yearsI know my value,
>> and am certainly nowhere NEAR a 'Junior' developer.  I know the cost of
>> living ranges in Colorado Springs and I can honestly say that I have worked
>> for the rate discussed in this posting.
>>
>> If I lived say...in DC, where many of the 'government' jobs come out
>> of...no, this rate would be an insult and wouldn't provide a sufficient
>> income to live comfortably.but in a country where the poverty line sits
>> somewhere around $20K/year, I can't say a job paying 5 times that is a
>> 'bad' job by any means.
>>
>> It's true that Colorado Springs is not Virginia/DC/New York/Washington,
>> as far as markets are concernedbut the rates that are typically
>> discussed on the list are, as you said 'contract' rates...and the rate
>> being discussed in this posting is an employee rate.
>>
>>
>> On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister  wrote:
>>
>>> **
>>> The truth is, for a regular salaried employee, the salary is OK and the
>>> rates translate into salary.  Contractors typically do not get holidays,
>>> sick days, vacation days, or personal days.  If it's a W-2 contract rate,
>>> they MAY get access to the medical aspect of the benefit plans but are
>>> typically not invited into the 401K aspect.  Ergo, translating salaries
>>> into rates are improper and non-competitive.
>>>
>>> As for stability, I and several of my associates have had 1-2 year
>>> engagements at more than double those rates at numerous companies and
>>> governmental agencies.  Stability does not define the value of the skillset
>>> on the market.  If you're able to leverage people who do not know their
>>> value on the market-- kudos.  If your cost of living is lower than other
>>> markets, then yes, a reduction of $10-20 on the rate may still be
>>> competitive.  But over half?  Then like someone said earlier, you must be
>>> looking for a junior person.
>>>
>>> PS:  Remedy Administrator used to mean Remedy Developer but in this day
>>> and age, it usually means someone who is configuring the applications with
>>> data.  The advertised rates are appropriate for Remedy Admins with that
>>> detail as that is a science in itself, but no where close to what it takes
>>> to be a Developer regardless of level.  However, the description of the
>>> position indicates that the old-school definition is being used-- you all
>>> want a seasoned Developer.  In that case, those rates are way off.  It
>>> is what it is.
>>>
>>>*From:* "Lockwood, Teresa L" 
>>> *To:* arslist@ARSLIST.ORG
>>> *Sent:* Thursday, September 12, 2013 1:18 PM
>>>
>>> *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
>>> CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) -
>>> Contract Rate $38-48/hr
>>>
>>> **
>>>  Thank you Nathan!  I’m sure most of us are reading these replies
>>> thinking how crazy it is for folks to be responding about how little money
>>> this is.  I’ve been doing Remedy administration since Remedy owned the
>>> company and still don’t make more than this job is offering.  Either I’m
>>> grossly underpaid or folks have forgotten what’s it’s like to work for a
>>> company with benefits.  I’ve never contracted as I’ve always worked for a
>>> large company but the salary for this company seems in line with what I’ve
>>> seen.  Sorry, that’s my 2 cents ;)
>>>
>>>
>>&

Re: DB usage - adding tables

[Longwing, Lj]

Agreed,
I have created db tables/views in the past to suit various needs of the
customer.


On Wed, Sep 11, 2013 at 3:09 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Depending on what is needed Yes we do have direct Oracle tables and views
> in the same tablespace as the ARSystem data.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of John Sundberg
> Sent: Wednesday, September 11, 2013 4:04 PM
> To: arslist@ARSLIST.ORG
> Subject: DB usage - adding tables
>
> **
> Does anybody add tables by hand to their ARSystem tablespace?
>
> Examples would be:
>
> Custom_Locations
> Custom_Assets
>
>
> Stuff like that.
>
>
> Then - maybe you create a vendor form to view it???
>
> Just wondering if anybody is doing this kind of thing?
>
>
> -John
>
>
> --
> John Sundberg
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> 651-556-0930 I john.sundb...@kineticdata.com
> www.kineticdata.com I community.kineticdata.com
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Permissions Question/Problem

[Longwing, Lj]

Russ,
As Frederick says, the fields need to have Submitter Change permissions.

The setting of 'Allow any user to submit' is extremely confusing, but it
shouldn't be.  That setting simply means that you don't need to be a member
of a group with 'change' permission to be able to submit the record...you
don't even need a write license to be able to write to the field on
submit...but it has NOTHING to do with ability to MODIFY the record once
submitted.

That requires that you be in Submitter Mode Locked (which you are), that
the user in question's name must be the value in field id 2, and the
Submitter permission must be assigned with Change permissions.

And as Misi said, it should work the same way in both clients...so you may
be dealing with either a server or client side cache issue.


On Tue, Sep 10, 2013 at 12:10 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> Do the fields on the “Cart” form have Submitter Write permissions?
>
> ** **
>
> Fred
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *rdg em
> *Sent:* Tuesday, September 10, 2013 1:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Permissions Question/Problem
>
> ** **
>
> ** 
>
> ARS 8.1/OS=Windows Server/Custom App
>
> I have a form which is used to create user request, "Allow Any User To
> Submit" = Yes, since users will typically not have a license (Submitter
> Mode = Locked). The application has a read only form(control panel) which
> is used to create the user request. The user request are created from a
> list in a table field and move to "Cart" which is just an adjacent table
> field. Multiple request can be moved to the cart. This is my problem, once
> the user has added the needed request, I have workflow (AL guide/loop)
> which goes through the table, changing the status of the request so they
> can be approved. When I execute the ALs I get an error:
>
> You do not have write license (ARERR 8932)
> You do not have write access to this record. :
> 7 (ARERR 331)
>
> Although if I log into ARS using thick client with the same user(no
> license) I'm able to modify the record, executing status change with no
> problems/errors. I'm now confused why my workflow (Active Links) error out
> but doing the changes manually apart from workflow does not error. This
> seems very easy and straight forward - I've created many apps in the past
> that do similar functions. Any suggestions for correcting this problem
> would be very much appreciated. This is the first app I've built since a
> recent upgrade from 7.4 to 8.1, there are many small changes that have
> caused me to relearn a few things. I'm hoping this is another case of
> something new but maybe I'm just missing something obvious.
>
> Thank you,
> Russ
>
> ** **
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: HostID for ITSM preconfigured stack install?

[Longwing, Lj]

Carl,
I know that's true in Windows...but I seem to remember it being different
in some os's...particularly Solaris...but I'm unsure about Linux


On Tue, Sep 10, 2013 at 7:30 AM, Carl Wilson  wrote:

> **
>
> Hi,
>
> The Host ID is the MAC Address of the main network card in the target
> system (minus any "-" separators).
>
> ** **
> --
>
>  
>
> Kind Regards,
>
>  
>
> *Carl Wilson*
>
> ** **
>
> http://www.missingpiecessoftware.com/ 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox
> *Sent:* 10 September 2013 14:28
> *To:* arslist@ARSLIST.ORG
> *Subject:* HostID for ITSM preconfigured stack install?
>
> ** **
>
> ** 
>
> Everyone,
>
> ** **
>
> I apologize in advance, this may be a dumb question that's answered in the
> install docs, but dang if I can find it this morning.
>
> ** **
>
> The long and short of it: I want to set up a quick ITSM install and poke
> around / evaluate / get an idea what I'm in for. I've
> downloaded BMCRemedyITSMSuitePreconfiguredStack8.1.00.Linux.tar.gz, which
> just appears to be an ARServer/Midtier plus all the ITSM bits. Cool.
>
> ** **
>
> So I set up a DB, set up a VM make sure it's got all the Linux bits that
> it needs and plenty of disk space, fire up the installer, and it asks for a
> license key. Presumably because there is *so much* data in the ITSM
> install, it violates the "no more than 10k records" condition of a
> demo-licensed arserver.
>
> ** **
>
> Cool, cool. I can go get an eval license off the BMC site.
>
> But I need the Host-ID.
>
> ** **
>
> The only place I know to get the Host-ID is off the arserver license
> dialog.
>
> Which I don't have. Because I don't have an arserver yet!
>
> ** **
>
> And while I *could* go on … install the arserver, get the hostID, go get
> my eval license, then come back and install the rest of ITSM, it seems like
> it'd be awful nice to be able to use this all-in-one installer and get it
> over with all in one go.
>
> ** **
>
> Does anyone know a way to get the host-id off a system *before* you put
> up an arserver?
>
> ** **
>
> thanks,
>
> ** **
>
> -Andy
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Rollback Functionality

[Longwing, Lj]

I seem to remember that AL's don't have phasesphasing is only for
Filters, and that everything happens immediately.

Truly...this would be easy enough to test...as you said...if someone simply
wanted to :)


On Mon, Sep 9, 2013 at 8:27 AM, Rick Cook  wrote:

> **
> If your assertion is that the AL Push is in itself a separate DB action,
> then yes, that would stand and the Filter actions would be separate
> transaction sets, subject to their own rollback.  I think whether it is
> treated as a separate DB action is the question on the table here.
>
> Is it processed as a separate transaction, or as a different phase within
> the same transaction set?  I seem to recall AL Push actions kind of running
> in a Phase 1.5 type of way.  I would suggest that Sahil export a record
> from forms F1 and F2 in the DB, turn on Filter/SQL logs and run the
> transaction to see what actually changes in the records at the DB level,
> comparing the post-transaction records to the saved copy.  That will show
> whether there is anything to worry about regarding AL actions and rollback.
>
> Rick
>
>
> On Mon, Sep 9, 2013 at 7:13 AM, Longwing, Lj  wrote:
>
>> **
>> Rick,
>> I believe that you are incorrect in this statement.  Sahil specifically
>> states that the AL in question is doing a Push action.  While you are
>> correct that actions on 'current' record are all part of a single
>> transaction, a Push is a separate and standalone transaction (I
>> believe)so while if there are errors in AL2, the 'save' won't commit, I
>> believe that anything that happened with a push will have already been
>> committed to the DB, and not rolled back.
>>
>>
>> On Mon, Sep 9, 2013 at 8:10 AM, Rick Cook  wrote:
>>
>>> **
>>> Guys, you're all missing something.  Active Link actions that fire at
>>> the client level only perform actions against a displayed COPY of the
>>> record in the DB.  Those changes aren't committed to the DB until a Save
>>> action (i.e. Commit Changes/Save) occurs.  So from a DB perspective, there
>>> are no AL transactions to roll back, because they weren't sent there until
>>> a DB action (Modify/Create) occurs.
>>>
>>> Since all DB-based transactions can be rolled back, as you all correctly
>>> mentioned, the net result of that rollback is a record that, at the DB
>>> level, is entirely what it had been prior to the initiation of the
>>> transaction.  What displays on the client may be different, but that,
>>> again, is just a copy, an overlay, if you will.
>>>
>>> Rick
>>>
>>>
>>> On Mon, Sep 9, 2013 at 6:52 AM, Misi Mladoniczky  wrote:
>>>
>>>> Hi,
>>>>
>>>> I agree completely with L.J. here. Use filters.
>>>>
>>>> There is one instance though where filters do not roll back, and that
>>>> is if
>>>> you do Filter Service Calls to perform any database stuff. This in not
>>>> that
>>>> common though.
>>>>
>>>> Best Regards - Misi, RRR AB, http://rrr.se
>>>>
>>>> > The simple answer, is do it with Filters.  Change your two active
>>>> links to
>>>> > be a single active link with a service action, have filters triggered
>>>> on
>>>> > service that perform the actions of both active links.
>>>> >
>>>> > This has multiple benefits, less activity between client and server,
>>>> which
>>>> > gives a better performance experience, secondly, the benefit you are
>>>> > looking for of transaction integrity.
>>>> >
>>>> >
>>>> > On Mon, Sep 9, 2013 at 7:15 AM, Sahil 
>>>> wrote:
>>>> >
>>>> >> **
>>>> >> Thanks for the answer
>>>> >>
>>>> >> Then how the data integrity be maintained. If a operation is
>>>> performed and
>>>> >> change request is created along with task. This action is performed
>>>> by two
>>>> >> ALs. Now if one AL is failed then one request gets created and other
>>>> not.
>>>> >> ??
>>>> >>
>>>> >>
>>>> >> regards
>>>> >> sahil
>>>> >>
>>>> >>
>>>> >> On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj 
>>>> wrote:
>>>> >>
>>>> >>> **
>>>> >>> No, 

Re: ar.cfg tool

[Longwing, Lj]

Lisa,
I believe what you are looking for is
https://rrr.se/cgi/tools/main?tool=rrrConfDiff


On Mon, Sep 9, 2013 at 8:07 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> Is there a tool out there that finds the differences between 2 ar.cfg
> files?  I thought there was, but I can’t find it……
>
>
> Thanks!
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy Rollback Functionality

[Longwing, Lj]

Rick,
I believe that you are incorrect in this statement.  Sahil specifically
states that the AL in question is doing a Push action.  While you are
correct that actions on 'current' record are all part of a single
transaction, a Push is a separate and standalone transaction (I
believe)so while if there are errors in AL2, the 'save' won't commit, I
believe that anything that happened with a push will have already been
committed to the DB, and not rolled back.


On Mon, Sep 9, 2013 at 8:10 AM, Rick Cook  wrote:

> **
> Guys, you're all missing something.  Active Link actions that fire at the
> client level only perform actions against a displayed COPY of the record in
> the DB.  Those changes aren't committed to the DB until a Save action (i.e.
> Commit Changes/Save) occurs.  So from a DB perspective, there are no AL
> transactions to roll back, because they weren't sent there until a DB
> action (Modify/Create) occurs.
>
> Since all DB-based transactions can be rolled back, as you all correctly
> mentioned, the net result of that rollback is a record that, at the DB
> level, is entirely what it had been prior to the initiation of the
> transaction.  What displays on the client may be different, but that,
> again, is just a copy, an overlay, if you will.
>
> Rick
>
>
> On Mon, Sep 9, 2013 at 6:52 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I agree completely with L.J. here. Use filters.
>>
>> There is one instance though where filters do not roll back, and that is
>> if
>> you do Filter Service Calls to perform any database stuff. This in not
>> that
>> common though.
>>
>> Best Regards - Misi, RRR AB, http://rrr.se
>>
>> > The simple answer, is do it with Filters.  Change your two active links
>> to
>> > be a single active link with a service action, have filters triggered on
>> > service that perform the actions of both active links.
>> >
>> > This has multiple benefits, less activity between client and server,
>> which
>> > gives a better performance experience, secondly, the benefit you are
>> > looking for of transaction integrity.
>> >
>> >
>> > On Mon, Sep 9, 2013 at 7:15 AM, Sahil  wrote:
>> >
>> >> **
>> >> Thanks for the answer
>> >>
>> >> Then how the data integrity be maintained. If a operation is performed
>> and
>> >> change request is created along with task. This action is performed by
>> two
>> >> ALs. Now if one AL is failed then one request gets created and other
>> not.
>> >> ??
>> >>
>> >>
>> >> regards
>> >> sahil
>> >>
>> >>
>> >> On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj 
>> wrote:
>> >>
>> >>> **
>> >>> No, Active links are each separate transactions, so action 1 does not
>> >>> roll back.
>> >>>
>> >>>
>> >>> On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania
>> >>> wrote:
>> >>>
>> >>>> Hello Experts,
>> >>>>
>> >>>> I just wanted to know the rollback functionality of ARS.
>> >>>>
>> >>>> I am saving request on the form. I have 3 Active links  A1, A2 and A3
>> >>>> which push data to the form F1 F2 and F2.
>> >>>>
>> >>>> Once A1 Active link fires and commit the data to form F1, then
>> network
>> >>>> error comes and A2 could not fire.
>> >>>>
>> >>>> Does remedy rollback the transition on F1.
>> >>>>
>> >>>>
>> >>>> I  know it happens in case of filter  but not sure about Active
>> links..
>> >>>>
>> >>>> Remedy ARS 7.6.04, oracle DB
>> >>>>
>> >>>>
>> >>>> regards
>> >>>> Sahil
>> >>>>
>> >>>>
>> >>>>
>> ___
>> >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >>>> "Where the Answers Are, and have been for 20 years"
>> >>>>
>> >>>
>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >>
>> >>
>> >>
>> >> --
>> >> *Cheers!!*
>> >> *Sahil Pathania*
>> >>
>> >>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> ___
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>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy Rollback Functionality

[Longwing, Lj]

The simple answer, is do it with Filters.  Change your two active links to
be a single active link with a service action, have filters triggered on
service that perform the actions of both active links.

This has multiple benefits, less activity between client and server, which
gives a better performance experience, secondly, the benefit you are
looking for of transaction integrity.


On Mon, Sep 9, 2013 at 7:15 AM, Sahil  wrote:

> **
> Thanks for the answer
>
> Then how the data integrity be maintained. If a operation is performed and
> change request is created along with task. This action is performed by two
> ALs. Now if one AL is failed then one request gets created and other not.
> ??
>
>
> regards
> sahil
>
>
> On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj  wrote:
>
>> **
>> No, Active links are each separate transactions, so action 1 does not
>> roll back.
>>
>>
>> On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania 
>> wrote:
>>
>>> Hello Experts,
>>>
>>> I just wanted to know the rollback functionality of ARS.
>>>
>>> I am saving request on the form. I have 3 Active links  A1, A2 and A3
>>> which push data to the form F1 F2 and F2.
>>>
>>> Once A1 Active link fires and commit the data to form F1, then network
>>> error comes and A2 could not fire.
>>>
>>> Does remedy rollback the transition on F1.
>>>
>>>
>>> I  know it happens in case of filter  but not sure about Active links..
>>>
>>> Remedy ARS 7.6.04, oracle DB
>>>
>>>
>>> regards
>>> Sahil
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> *Cheers!!*
> *Sahil Pathania*
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy Rollback Functionality

[Longwing, Lj]

No, Active links are each separate transactions, so action 1 does not roll
back.


On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania wrote:

> Hello Experts,
>
> I just wanted to know the rollback functionality of ARS.
>
> I am saving request on the form. I have 3 Active links  A1, A2 and A3
> which push data to the form F1 F2 and F2.
>
> Once A1 Active link fires and commit the data to form F1, then network
> error comes and A2 could not fire.
>
> Does remedy rollback the transition on F1.
>
>
> I  know it happens in case of filter  but not sure about Active links..
>
> Remedy ARS 7.6.04, oracle DB
>
>
> regards
> Sahil
>
>
> ___
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>

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Re: Ha! Remedy Developer T-Shirts

[Longwing, Lj]

I would hafta say that because that the 'current' first field ID :)


On Fri, Sep 6, 2013 at 9:06 AM, John J Reiser wrote:

> Might be showing my (Remedy) age hear but why 536870913 instead of
> 536870912. (before VUIs)
> That number will forever be burned into my brain as the first user defined
> field.
>
>
> ___
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>

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Re: How many escalation pools do you have...?

[Longwing, Lj]

I believe the limit is based on hardware capacity


On Fri, Sep 6, 2013 at 11:34 AM, Pruitt, Christopher (Bank of America
Account)  wrote:

> **
>
> I have a question regarding this topic. Is there a limit on the number of
> Escalation Pools you can have on a server? We currently run with 4 but I
> was wondering if we can increase that to a number higher than that and if
> so what it the maximum number allowed?
>
> ** **
>
> *Christopher Pruitt*
> Business Consulting III
>
> Remedy Developer
>
> *HP Enterprises Services*
> *christopher.pru...@hp.com*
> www.hp.com 
>
> [image: HP_logo]
>
> ** **
>
> ** **
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.*
> ***
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser
> *Sent:* Friday, September 06, 2013 11:19 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How many escalation pools do you have...?
>
> ** **
>
> ** 
>
> My first thought was the same as Fred's - do you have enough queues
> defined, so I can't offer much more in that regard.  However, you mention
> that you are restarting the server to clear up the dead thread.  Back in
> the 6.3 days, there was a version (patch 21 I think), where you could end
> up with ghost threads for escalations.  The fix was to disable escalations
> on the server settings, which would kill all the escalation threads, and
> then re-enable the setting, which starts them back up.  Changing this
> setting doesn't require a restart of the AR server.  So while your issue is
> slightly different, maybe doing that will clear your dead thread without
> having to restart the whole server.
>
> ** **
>
> Thad
>
> ** **
>
> On Thu, Sep 5, 2013 at 5:35 PM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
> ** 
>
> I can see it in the logs.  All of the escalations that have no pool
> defined will run in a random thread.
>
>  
>
> For example, our 4th thread was defined for a custom notification-type
> escalation.  It is the only thing that is assigned to pool 4 - but in the
> logs I see other threads accessing that pool - especially during those
> times when the escalation defined for pool 4 has died.
>
>  
>
> B.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
> *Sent:* Thursday, September 05, 2013 5:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How many escalation pools do you have...?
>
>  
>
> ** 
>
> We currently have 3 pools on a pure custom (NON ITSM) system.
>
>  
>
> Where did you hear that pools are shared?   According to the docs the only
> time an escalation specified to run in a pool (thread) will run in a
> different pool is if you don’t define enough thread queues for the number
> of pools you are using.  (i.e. You tell an escalation to run in pool 4 but
> you only have 2 escalation queues defined.  The escalations set for pools 3
> and 4 run in the first one instead).  Escalations are delayed if another is
> running in the pool.
>
>  
>
> Straight from the docs   
>
> Escalations can be assigned to pools so the escalations from each pool run
> in parallel on separate threads within the escalation queue. To use
> escalation pools, you must first configure multiple threads for the
> escalation queue as described in the Configuration Guide, “Queues,” page
> 27. If you assign an escalation to a pool that has no thread configured,
> the escalation is run by the first thread.
>
>  
>
> All escalations in a particular pool run on the same thread, so the
> execution of escalations within a pool is serialized. Escalations run in
> the order of their firing times, but an escalation is delayed if an
> escalation from the same pool is currently running. If two or more
> escalations have dependencies and must not run at the same time, put them
> into the same pool to make sure they run in sequence.
>
>  
>
> Fred
>
>  
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow
> *Sent:* Thursday, September 05, 2013 5:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* How many escalation pools do you have...?
>
>  
>
> ** 
>
> Hi listers -
>
>  
>
> So we have an

Re: WARNING on Microsoft MS11-030 KB2509553

[Longwing, Lj]

Added by the install

On Thursday, September 5, 2013, Joe D'Souza  wrote:
> **
>
> I just checked our 64 bit 7.6.04 system (patch 003) and the image path
does not have any quotes on it..
>
>
>
> Any reason how it might have got there?
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Thursday, September 05, 2013 3:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: WARNING on Microsoft MS11-030 KB2509553
>
>
>
> **
>
> Chris,
>
> Earlier this week, I came across this problem, but it wasn't with the
particular MS Patch that you mention.  I wanted to send out a note to the
community notifying them of the eventual 'fix' that BMC provided to me on
this scenario.  I had all of the same symptoms, armonitor wouldn't start,
no matter how I tried it.  When starting it from services, it would try to
write to an armonitor.log in the syswow folder, etc.
>
>
>
> The eventual fix that BMC came back with was to modify the 'Image Path'
of the service to not include " marks.
>
>
>
> The install path was
>
> "C:\Program Files\BMC Software\ARSystem\armonitor.exe"
>
>
>
> they just had me take the " out, and everything started up fine.
>
>
>
> The best I can come up with regarding the 'reason' for this is that in
x64 based systems, MS implements file system redirect to get you to the
correct version of the file you are looking for...if you are a 32 bit app,
and try to access various folders, you are redirected to the syswow64
folder instead.  Based on the 'fix' provided, it seems that at times, MS
implements a change in some process that causes the " at the beginning of
the image path to be misunderstood and makes c:\windows\syswow64 the 'root'
of the process instead of the intended folder, which of course makes it not
work because the files don't exist there.
>
>
>
> On Wed, Jun 1, 2011 at 12:48 PM, strauss  wrote:
>
> Remove Microsoft KB2509553.  I have reproduced this on three 7.1 servers,
and the only fix is to take the security update back off.  On at least one
of those, after upgrading it to 7.6.04 and adding the patch back on
individually, it no longer stopped the AR service from starting, but BMC
Support tells me they have had reports from most supported and older
versions.  I have had an issue open with Microsoft since mid-April, and
they had several others from ARS 7.1 sites, so it is definitely a problem.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: LDAP Authentication Case Sensitivity

[Longwing, Lj]

that's my thought.


On Thu, Sep 5, 2013 at 1:40 PM, Frank Caruso  wrote:

> So if I can do an ldapsearch and find the ID using any format, then the
> issue is probably not the ID being in mixed case letters.
>
>
> ___
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>

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Re: LDAP Authentication Case Sensitivity

[Longwing, Lj]

their fault for not saying yes, or your fault for believing them? :D


On Thu, Sep 5, 2013 at 2:00 PM, Frank Caruso  wrote:

> Arg!!!I asked the user several times if their account was locked
> and then said no, but it was!
> That was the issue. Once unlocked they could login and AD authenticate.
>
> Thank you all for your help!
>
> Frank Caruso
>
>
> ___
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>

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Re: LDAP Authentication Case Sensitivity

[Longwing, Lj]

Frank,
I have personally found that while Remedy is user id case sensitive, active
directory isn'tso really, the only thing that matters is that you match
the case of the user id in your remedy user table...the password is of
course case sensitive...but the user name should not be, not in AD at least.


On Thu, Sep 5, 2013 at 11:16 AM, Frank Caruso wrote:

> ITSM 764 sp2; RHEL, Oracle, Weblogic
>
> Using AREALdap for authentication. From the web the user types in their
> network ID and we match against the sAMAccountName in LDAP. The ID is
> stored in AD in all upper case letters; at least that is what I thought.
> Come to find out the ID is stored in mixed case; sometimes all upper,
> sometimes all lower and sometimes mixed. So, unless the user knows how
> their ID is stored in LDAP the login to Remedy will fail. I was forcing all
> logins to upper case when the login button was clicked but am now realizing
> that will not work for all IDs.
>
> Is this something I can handle in AREALDAP?
>
> Thank you
>
> Frank Caruso
>
>
> ___
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>

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Re: Benefit of Objects' Conversion between Origin and Custom Objects

[Longwing, Lj]

Lisa,
It's possible that someone didn't answer that question on communities,
because that question has been asked SO many times, and answered SO many
times that it gets tiring answeringbut I'll try again, for those that
didn't listed to previous answers.

The options exist to get things 'straight'...straight as in, where they
should be.  Here is a definition of the 3 different states currently
available

Base - Object Created by BMC and has not been modified
Overlaid - Object Created by BMC, but has been modified in the Best
Practice Mode to have different attributes
Custom - Object created by Customer, not part of BMC's original design

Now, why would you need capabilities to convert between base and custom?
 Well...lets go through a scenario

7.5 Remedy Server upgraded to 8.1 Remedy server.
In this scenario, the 7.5 Remedy server didn't have capability of putting
user customizations into a different 'layer', but the 7.6.04+ versions
do...so a responsible admin goes through the system and moves all objects
that are not BMC native to 'Custom' objects after creating proper overlays.

So, that's a reason why one would convert from Base to Custombut WHY
would anyone need to convert a Custom object to Base?because we are
human, and sometimes make mistakes.

If someone were to incorrectly convert a base object to custom, that in
fact should have been base, you have the ability to switch it back.

Sagar, Lisa, others,
I hope that answers the question of why the conversion option exists.


On Mon, Sep 2, 2013 at 6:33 AM, Lisa Singh  wrote:

> I asked a similar question on BMC communities.
>
> No one knows is the conclusion I came to.
>
>
>
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
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Re: Annoying Developer Studio Bug

[Longwing, Lj]

Sorry Ray, all I can do is join in with you on the annoyance, if you log a
bug or communities idea on this, let me know and I'll vote for it out John
into the chorus

On Sunday, September 1, 2013, Ray Gellenbeck 
wrote:
> I have a big pet peeve that was not corrected in 8.1 of Dev Studio.
>
> Situation:
> 1.  Building an Active Link
> 2.  Add a "Set Fields" action
> 3.  Begin building your list of fields to set (for example, initialize a
display-only form after a previous record finished processing)
>
> Annoying Bug:
> 4.  Once the list gets longer than the field list window can display, the
scroll bar kicks in, as expected, but everytime you select a field or the
field value, the view keeps resetting to the top of the list.  So for each
subsequent field you want to set the value for, you must...
> a.  Click the next blank field line, after which the view resets to the
top of the field list
> b.  Scroll back down and click the ... so you can actually select the
field to be set., after which the view resets again
> c.  Scroll back down AGAIN and select the value to be put in that field.
 When you go to click the next line down, the whole annoying process
repeats again.
>
> If there a developer studio flag or workaround to tell the stupid UI to
quit resetting to the top of the list.  If I have a LONG list of fields to
set, this is pretty darn time-costly with all the clicking and scrolling
back and forth.
>
> I suspect there is not, so thanks in advance for anyone who can prove me
wrong!
>
> Ray Gellenbeck
>
>
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>

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Re: Ha! Remedy Developer T-Shirts

[Longwing, Lj]

Those are awesome, a polo with the back tick bang where the logo goes would
be great :)

On Saturday, August 31, 2013, Kerry Murdock <
kerry.murd...@remedycontractor.com> wrote:
> Cool!
>
> T-shirts just for Remedy Developers:
> http://yellowdroid.spreadshirt.com/
>
> Kerry
>
>
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>

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Re: What are Drop Shadows in Panel/ Panel Holders?

[Longwing, Lj]

A drop shadow is a small 'shadow' that drops off of the edge (bottom and
right side typically), to give an item a 3d effect

On Thursday, August 29, 2013, Sagar G Anandpara 
wrote:
> Hi List,
>
> Lot of things are given in the document about the Drop Shadows in Panel/
Panel Holder, except the definition of
> Drop Shadow (I hope its not just a shadow which can be along the
borders)..
> What exactly are Drop Shadows, but I don't want to know that as a
property which can be used for enablling/ disabling them.
>
> Regards,
> Sagar
>
>
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>

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Re: require numerical values

[Longwing, Lj]

I think that'll work.


On Thu, Aug 29, 2013 at 8:22 AM, Young, Ronald P. wrote:

> **
>
> So I guess doing this should work right?
>
> ** **
>
> Run if qualification:
>
> 'ED TAG ID #' != "[0-9][0-9][0-9][0-9][0-9][0-9]"
>
> ** **
>
> If Action:
>
> ** **
>
> Must be a “numerical” value of 6 digits.
>
> ** **
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “Courage is not the absence of fear, but rather the judgement that
> something else is more important than fear.” (James Hollingworth)**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Thursday, August 29, 2013 9:01 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> Yes, but it does nothing to verify that the 6 char's are numeric in nature
> :)
>
> ** **
>
> On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark 
> wrote:
>
> ** 
>
> Ron,
>
>  
>
> What LENGTHC does is count the number of characters in the referenced
> field and then that number in another field like this
>
> First filter (or AL)
>
> Set Field  Count LENGTHC(ButtonField)
>
>  
>
> Second Filter (or AL)
>
> Run If Count !=6 
>
> Error Message
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P.
> *Sent:* Thursday, August 29, 2013 9:50 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
>  
>
> ** 
>
> I am not sure if I confused you guys or if I got confused by reading the
> replies…J. I got it set to 6 characters by changing that in the database
> properties for that field. I want it to be numbers instead of letters only.
> 
>
>  
>
>  
>
> Mark, from what yours looks like…it looks like that just sets the
> character length to 6…it could be letters or numbers
>
>  
>
> LJ, looks like this would work but not sure what you’re referring to as
> “AL”…I do know how to go into filters…
>
>  
>
> I have attached a screen capture …hope it helps you understand more. 
>
>  
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “Courage is not the absence of fear, but rather the judgement that
> something else is more important than fear.” (James Hollingworth)
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Brittain,
> Mark
> *Sent:* Thursday, August 29, 2013 8:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
>  
>
> ** 
>
> Ron 
>
>  
>
> You could also try a set field LENGTHC(ButtonFIeld) and then an error
> message If the number is not equal to 6.
>
>  
>
> Mark 
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Longwing,
> Lj
> *Sent:* Thursday, August 29, 2013 9:18 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
>  
>
> ** 
>
> Ron, 
>
> If you want a character field to be exactly 6 numerical values, and to
> throw an error if it's not, then you can use this run-if in an AL/Filter**
> **
>
>  
>
> NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"
>
>  
>
> and have that workflow throw an error.
>
>  
>
> On Thu, Aug 29, 2013 at 7:14 AM, Ron Young  wrote:
> 
>
> OK...I have a form that has a field that is required if a button is
> selected. The thing is it requires 6 characters to be entered. How can I
> set that to only allow numerical characters (a ticket number) vs N/A. The
> N/A has been used recently and that will only throw off my reports so again
> how do I change that to be just numerical characters where employees can
> not enter N/A.
>
>
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Re: require numerical values

[Longwing, Lj]

Yes, but it does nothing to verify that the 6 char's are numeric in nature
:)


On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark wrote:

> **
>
> Ron,
>
> ** **
>
> What LENGTHC does is count the number of characters in the referenced
> field and then that number in another field like this
>
> First filter (or AL)
>
> Set Field  Count LENGTHC(ButtonField)
>
> ** **
>
> Second Filter (or AL)
>
> Run If Count !=6 
>
> Error Message
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P.
> *Sent:* Thursday, August 29, 2013 9:50 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> I am not sure if I confused you guys or if I got confused by reading the
> replies…J. I got it set to 6 characters by changing that in the database
> properties for that field. I want it to be numbers instead of letters only.
> 
>
> ** **
>
> ** **
>
> Mark, from what yours looks like…it looks like that just sets the
> character length to 6…it could be letters or numbers
>
> ** **
>
> LJ, looks like this would work but not sure what you’re referring to as
> “AL”…I do know how to go into filters…
>
> ** **
>
> I have attached a screen capture …hope it helps you understand more. 
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “Courage is not the absence of fear, but rather the judgement that
> something else is more important than fear.” (James Hollingworth)**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Brittain,
> Mark
> *Sent:* Thursday, August 29, 2013 8:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> Ron 
>
> ** **
>
> You could also try a set field LENGTHC(ButtonFIeld) and then an error
> message If the number is not equal to 6.
>
> ** **
>
> Mark 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Longwing,
> Lj
> *Sent:* Thursday, August 29, 2013 9:18 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> Ron, 
>
> If you want a character field to be exactly 6 numerical values, and to
> throw an error if it's not, then you can use this run-if in an AL/Filter**
> **
>
> ** **
>
> NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"
>
> ** **
>
> and have that workflow throw an error.
>
> ** **
>
> On Thu, Aug 29, 2013 at 7:14 AM, Ron Young  wrote:
> 
>
> OK...I have a form that has a field that is required if a button is
> selected. The thing is it requires 6 characters to be entered. How can I
> set that to only allow numerical characters (a ticket number) vs N/A. The
> N/A has been used recently and that will only throw off my reports so again
> how do I change that to be just numerical characters where employees can
> not enter N/A.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org<https://urldefense.proofpoint.com/v1/url?u=http://www.arslist.org&k=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0A&r=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0A&m=BBR1%2FyS9b7REQPFnvlRM08B9tR0cXqWVeGflSAV8FHc%3D%0A&s=172dfabc2cba24efcb8aceb1a10d17a651b1e404dcec0b020fda95caa1fce33a>
> "Where the Answers Are, and have been for 20 years"
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> ** **
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any di

Re: require numerical values

[Longwing, Lj]

AL = Active Link :)


On Thu, Aug 29, 2013 at 7:49 AM, Young, Ronald P. wrote:

> **
>
> I am not sure if I confused you guys or if I got confused by reading the
> replies…J. I got it set to 6 characters by changing that in the database
> properties for that field. I want it to be numbers instead of letters only.
> 
>
> ** **
>
> ** **
>
> Mark, from what yours looks like…it looks like that just sets the
> character length to 6…it could be letters or numbers
>
> ** **
>
> LJ, looks like this would work but not sure what you’re referring to as
> “AL”…I do know how to go into filters…
>
> ** **
>
> I have attached a screen capture …hope it helps you understand more. 
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “Courage is not the absence of fear, but rather the judgement that
> something else is more important than fear.” (James Hollingworth)**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Thursday, August 29, 2013 8:26 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> Ron 
>
> ** **
>
> You could also try a set field LENGTHC(ButtonFIeld) and then an error
> message If the number is not equal to 6.
>
> ** **
>
> Mark 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Thursday, August 29, 2013 9:18 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: require numerical values
>
> ** **
>
> ** 
>
> Ron, 
>
> If you want a character field to be exactly 6 numerical values, and to
> throw an error if it's not, then you can use this run-if in an AL/Filter**
> **
>
> ** **
>
> NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"
>
> ** **
>
> and have that workflow throw an error.
>
> ** **
>
> On Thu, Aug 29, 2013 at 7:14 AM, Ron Young  wrote:
> 
>
> OK...I have a form that has a field that is required if a button is
> selected. The thing is it requires 6 characters to be entered. How can I
> set that to only allow numerical characters (a ticket number) vs N/A. The
> N/A has been used recently and that will only throw off my reports so again
> how do I change that to be just numerical characters where employees can
> not enter N/A.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org<https://urldefense.proofpoint.com/v1/url?u=http://www.arslist.org&k=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0A&r=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0A&m=BBR1%2FyS9b7REQPFnvlRM08B9tR0cXqWVeGflSAV8FHc%3D%0A&s=172dfabc2cba24efcb8aceb1a10d17a651b1e404dcec0b020fda95caa1fce33a>
> "Where the Answers Are, and have been for 20 years"
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> ** **
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: require numerical values

[Longwing, Lj]

Ron,
If you want a character field to be exactly 6 numerical values, and to
throw an error if it's not, then you can use this run-if in an AL/Filter

NOT 'Field' = "[0-9][0-9][0-9][0-9][0-9][0-9]"

and have that workflow throw an error.


On Thu, Aug 29, 2013 at 7:14 AM, Ron Young  wrote:

> OK...I have a form that has a field that is required if a button is
> selected. The thing is it requires 6 characters to be entered. How can I
> set that to only allow numerical characters (a ticket number) vs N/A. The
> N/A has been used recently and that will only throw off my reports so again
> how do I change that to be just numerical characters where employees can
> not enter N/A.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Java API changes in ARS v8.1

[Longwing, Lj]

Well, you are looking for the changes in multiple versions
7.6.03
7.6.04
8.0
8.1

So, while I would have some of those...BMC is pretty stingy with people
just sending things out in the past...I would contact BMC directly to get
copies of the docs



On Wed, Aug 28, 2013 at 12:43 PM, Raj  wrote:

> I do not have the ARS Installed, is there any way to retrieve that
> document?
>

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Re: Java API changes in ARS v8.1

[Longwing, Lj]

on the server, there is a file named ardoc.jar

If you unzip this file, those are the java docs for that version.


On Wed, Aug 28, 2013 at 10:11 AM, Raj  wrote:

> **
> Thanks LJ.
> I am trying to browse through v8.1 docs. Could you please tell which
> JavaDocs you are referring to.
> Are those the one under - Developing an API 
> program
> >BMC Remedy AR System Java API 
> >overview
> ?
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Java API changes in ARS v8.1

[Longwing, Lj]

Raj,
It's in the JavaDocs for each release, on the index page, they give you a
synopsis of things added, depreciated, etc in this releasewho knows how
accurate it is, but it's there :)


On Wed, Aug 28, 2013 at 7:42 AM, Raj  wrote:

> **
> Hi All,
> I am looking for changes in Java API after ARS v7.5.
> Would it be in release notes or what's new docs, where I can find this
> information?
> Also, are there any considerable changes?
>
> Thank you,
> Raj
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED)

[Longwing, Lj]

Just out of curiosity.  I periodically see notes in my Tomcat log that
tells me that the ecache (caching mechanism used by Mid-Tier) is out of
date, and a new version is available

Has anyone ever upgrade ecache?is it possible, does it break Mid-Tier?


On Tue, Aug 27, 2013 at 10:14 AM, Griffin, Rod E ACE-IT Contractor <
rod.e.grif...@usace.army.mil> wrote:

> Classification: UNCLASSIFIED
> Caveats: NONE
>
> Thanks Natalie,
>
> I should have mentioned flushing the mid-tier cache and user's browser
> cache does seem to clear it up. This isn't the first rodeo for us either
> with this occurring.
> Just looking for some sort of least disruptive recovery during the middle
> of the day.
>
> Thanks again
> Rod
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
> Sent: Tuesday, August 27, 2013 10:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on
> Incident form (UNCLASSIFIED)
>
> Rod:
>
> We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident
> Management.  I can tell you that we have definitely seen the behavior you
> show in your screenshot, although only once that I can remember.  There are
> actually other weird things that we see more often.
>
> As I was not the one who had to resolve the issue, I unfortunately don't
> remember what the fix was.  I'd probably try some of the standard things
> like flushing the mid-tier cache, then clearing the cache on the user's
> browser and trying again.
>
> Good luck!
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Tester
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor
> Sent: Tuesday, August 27, 2013 8:51 AM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Fields randomly appearing or disappearing on Incident
> form (UNCLASSIFIED)
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
> We're on ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4. Our customers are on IE8 and
> IE9.
>
> Running the Best Practice View of the Incident form our customers randomly
> see fields that appear to move on top of other fields or hidden fields
> become visible or field just disappear.
> Has anyone experienced this type of behavior?
>
> I have attached one screenshot.
>
> Rod Griffin
> Lockheed Martin
> Remedy Development and Support
> 303-319-2036
>
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
>
>
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> Answers Are, and have been for 20 years"
>
>
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>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
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>

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Re: ARS.XSD File location

[Longwing, Lj]

Andrew,
To answer the question of 'where', I did a string search in arxmlutil dll
file I have laying around...I found the following string values that seem
to be related to what you are looking for

modifyDirectSplitWindow
modifyDirectDetailOnly
modifyDirectListOnly
modifyDirect
display
modify
report
displaySplitWindow
displayDetailOnly
displayListOnly
modifySplitWindow
modifyDetailOnly
modifyListOnly
search

I don't know if one of them will help you, as it seems to be missing 6 that
the other list had (haven't matched them up to figure out which
ones)but I hope the one you are looking for is here.


On Mon, Aug 26, 2013 at 3:33 PM, Andrew Hicox  wrote:

> **
>
> Indeed!
>
> That does appear to be the list. However, to manually correct the xml def
> exports (so that they can be imported), I need to see the ars.xsd, so I can
> correlate value #18 to whatever enumerated string value is expected in on
> the  node.
>
> (it's a long story … I have to use xml definition files in this particular
> scenario) ...
>
> again, anyone out there (maybe even someone at BMC) have the ars.xsd?
> I've looked thoroughly through the dev-studio kit install, and through the
> server installation, and can't find it anywhere.
>
> thanks!
>
> -Andy
>
>
>
> On Aug 26, 2013, at 4:27 PM, "Longwing, Lj"  wrote:
>
> **
> Andy,
> I believe the list you are looking for is
>
> 0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG
> 1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH
> 2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT
> 3 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_LST
> 4 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DETAIL
> 5 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_SPLIT
> 6 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_LST
> 7 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_DETAIL
> 8 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_SPLIT
> 9 - AR_ACTIVE_LINK_ACTION_OPEN_REPORT
> 10 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY
> 11 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY
> 12 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT
> 13 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_LST
> 14 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_DETAIL
> 15 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_SPLIT
> 16 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT
> 17 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_LST
> 18 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_DETAIL
> 19 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_SPLIT
> 20 - AR_ACTIVE_LINK_ACTION_OPEN_POPUP
>
>
>
> On Mon, Aug 26, 2013 at 2:59 PM, Andrew Hicox  wrote:
>
>> **
>>
>> Hi everyone,
>>
>> I know this is an ancient thread, but did anyone ever actually *find*
>>  ars.xsd?
>>
>> The reason I ask is that I seem to have (I think) found a bug in the
>> xml-mode import/export API function on 7.6.04.
>> It appears any active link with an open window action that specifies
>> "Display Directly" mode fails API import with
>>
>> "XML Parsing error. Invalid enumeration value."
>>
>> Tracing it further, it seems to be related to the value of ,
>> which is NULL when you export an active link with one of these Display
>> Directly open window actions as so:
>>
>> 
>>
>> If you change the active link to some other display mode and export,
>> you'll get values such as this (which import fine):
>>
>> displayDetailOnly
>>
>> tellingly, if you export one of these active links in def mode you'll see:
>>
>> open-winmod: 18
>>
>> which sort of hints that this is value #18 in an enumerated list.
>>
>> And if I could find the XSD, I'd bet money I can put whatever is defined
>> as value #18 for  in and manually fix these active link
>> definitions.
>>
>> SO … anyone know where ars.xsd lives?
>>
>> -Andy
>>
>> On Aug 21, 2008, at 2:07 AM, Saravanan Palaniappan <
>> saravan...@virtusa.com> wrote:
>>
>> **
>>
>> Hi Listers,
>>
>> I generated a XML file (instead of DEF file) while exporting a form from
>> the server.
>>
>> The XML refers to an XSD file called ars.xsd. 
>>
>> I wanted that XSD file to understand the tag definitions better.
>>
>> I did search for that but couldn’t find it.
>>
>> Can you please help me out with the location to find the file?
>>
>>
>> Thanks in advance.
>>
>>
>> Thanks & Regards
>>
>> Saravanan Palaniappan
>>
>> ITSM
>>
>>  
>> "To teach and to learn, to laugh and make others laugh.  This is my
>> purpose.  Any day I don't do this was not worth the time it took to get
>> through it

Re: Sort of a Rant: Quote from Dev Studio Help - "Web applications do not support the $FIELDHEL$ keyword" - WHY???

[Longwing, Lj]

Based on the further analysis by Fred...I withdraw my hypothesis...I was
shooting from the hipyou can miss quite often like that :D LOL


On Mon, Aug 26, 2013 at 3:29 PM, Joe D'Souza  wrote:

> **
>
> @@: LJ Longwing,
>
> ** **
>
> That sounds like it may probably be the reason why they may have not
> included $FIELDHELP$ (good reverse analysis..) – except that the help
> cumulatively does get loaded and can be seen if you press the Help toolbar
> if made available on the Mid-Tier on the form (see Fredrick’s related email)
> 
>
> ** **
>
> Hypothetically assuming you are right on the reason, I think they should
> implement it anyway, and leave it to the developer to decide if he wants to
> or not have help associated with his objects. Let the developer worry about
> its impact to the system as afar as performance is concerned. Let it be
> known that the more help you have associated with your fields and your
> forms, the thicker they get and the bigger your network packets would get.
> 
>
> ** **
>
> @@: Fredrick Grooms
>
> Yes I did notice that the Help on the toolbar does load ALL the help
> defined on all the fields of the form. So that makes you wonder why wasn’t
> it available for $FIELDHELP$ if the Help was available in that generic way.
> 
>
> ** **
>
> @@: Natlalie
>
> I concur completely. Not making a feature available altogether for
> performance reasons (IF that is the reason why it was not made available)
> sound unreasonable. Again I know LJ is only sporting a guess (a good one at
> that), its like implementing a hard limit to number of searches you can
> develop in set field if or push field if actions because searches if
> implemented badly could be a dangerous thing too.. But then how useful
> would a system be if such a limitation were imposed?
>
> ** **
>
> Joe
>
> ** **
>
> PS: I’m now really curious to know why this is not available now!
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
>
> *Sent:* Monday, August 26, 2013 4:09 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Sort of a Rant: Quote from Dev Studio Help - "Web
> applications do not support the $FIELDHEL$ keyword" - WHY???
>
>  ** **
>
> ** 
>
> No, I don't know the answer to which you seek...but I can
> hypothesize?:)
>
> ** **
>
> Ok...so field help can be 'bulky' at timesand the client (web browser)
> doesn't keep a copy of the form in question in the same way that the user
> tool did...so to try to keep the communication size between
> client/mid-tier/server as small as possible, as well as keep the Mid-Tier
> cache smaller, it was decided to not include the 'help' for each and every
> field on each and every form in cache, and transferred across the wire
>
> ** **
>
> just a guess though...I certainly don't work for, nor represent BMC on
> this, nor ANY matterbut my explanation makes sense to ME :)
>
> ** **
>
> On Mon, Aug 26, 2013 at 2:04 PM, Joe D'Souza  wrote:***
> *
>
> ** 
>
> Does anyone know the reason why the Mid-Tier is unable to support the
> $FIELDHELP$ keyword? The help on this keyword states that “Web applications
> do not support the $FIELDHELP$ keyword; it returns NULL.”
>
>  
>
> Any reason why this would have been hard to implement on the Mid-Tier?
>
>  
>
> I was hoping to use it on a very small form wherein I could set
> $FIELDHELP$ to a temp display only field on every gain focus action of a
> field, displaying the help of that field in that display only field. Works
> like a charm on the User tool, however it does not on the Mid-Tier because
> of this said limitation of the said keyword.
>
>  
>
> With the impending slow death of the thick client, it would have been nice
> to have features such as this available at the Mid-Tier level as well.
>
>  
>
> If you ask me this feature would have been more useful on the web for
> intuitive field help for a end user, than it is on a native thick client..
> 
>
>  
>
> Joe
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: ARS.XSD File location

[Longwing, Lj]

Andy,
I believe the list you are looking for is

0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG
1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH
2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT
3 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_LST
4 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DETAIL
5 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_SPLIT
6 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_LST
7 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_DETAIL
8 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_SPLIT
9 - AR_ACTIVE_LINK_ACTION_OPEN_REPORT
10 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY
11 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY
12 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT
13 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_LST
14 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_DETAIL
15 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_SPLIT
16 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT
17 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_LST
18 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_DETAIL
19 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_SPLIT
20 - AR_ACTIVE_LINK_ACTION_OPEN_POPUP



On Mon, Aug 26, 2013 at 2:59 PM, Andrew Hicox  wrote:

> **
>
> Hi everyone,
>
> I know this is an ancient thread, but did anyone ever actually *find*
>  ars.xsd?
>
> The reason I ask is that I seem to have (I think) found a bug in the
> xml-mode import/export API function on 7.6.04.
> It appears any active link with an open window action that specifies
> "Display Directly" mode fails API import with
>
> "XML Parsing error. Invalid enumeration value."
>
> Tracing it further, it seems to be related to the value of ,
> which is NULL when you export an active link with one of these Display
> Directly open window actions as so:
>
> 
>
> If you change the active link to some other display mode and export,
> you'll get values such as this (which import fine):
>
> displayDetailOnly
>
> tellingly, if you export one of these active links in def mode you'll see:
>
> open-winmod: 18
>
> which sort of hints that this is value #18 in an enumerated list.
>
> And if I could find the XSD, I'd bet money I can put whatever is defined
> as value #18 for  in and manually fix these active link
> definitions.
>
> SO … anyone know where ars.xsd lives?
>
> -Andy
>
> On Aug 21, 2008, at 2:07 AM, Saravanan Palaniappan 
> wrote:
>
> **
>
> Hi Listers,
>
> I generated a XML file (instead of DEF file) while exporting a form from
> the server.
>
> The XML refers to an XSD file called ars.xsd. 
>
> I wanted that XSD file to understand the tag definitions better.
>
> I did search for that but couldn’t find it.
>
> Can you please help me out with the location to find the file?
>
>
>
> Thanks in advance.
>
>
>
> Thanks & Regards
>
> Saravanan Palaniappan
>
> ITSM
>
>  
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to get
> through it."
>
>
>  
> 
> This message, including any attachments, contains confidential information
> intended for a specific individual and purpose, and is intended for the
> addressee only. Any unauthorized disclosure, use, dissemination, copying,
> or distribution of this message or any of its attachments or the
> information contained in this e-mail, or the taking of any action based on
> it, is strictly prohibited. If you are not the intended recipient, please
> notify the sender immediately by return e-mail and delete this message.
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Re: Sort of a Rant: Quote from Dev Studio Help - "Web applications do not support the $FIELDHEL$ keyword" - WHY???

[Longwing, Lj]

No, I don't know the answer to which you seek...but I can hypothesize?:)

Ok...so field help can be 'bulky' at timesand the client (web browser)
doesn't keep a copy of the form in question in the same way that the user
tool did...so to try to keep the communication size between
client/mid-tier/server as small as possible, as well as keep the Mid-Tier
cache smaller, it was decided to not include the 'help' for each and every
field on each and every form in cache, and transferred across the wire

just a guess though...I certainly don't work for, nor represent BMC on
this, nor ANY matterbut my explanation makes sense to ME :)


On Mon, Aug 26, 2013 at 2:04 PM, Joe D'Souza  wrote:

> **
>
> Does anyone know the reason why the Mid-Tier is unable to support the
> $FIELDHELP$ keyword? The help on this keyword states that “Web applications
> do not support the $FIELDHELP$ keyword; it returns NULL.”
>
> ** **
>
> Any reason why this would have been hard to implement on the Mid-Tier?
>
> ** **
>
> I was hoping to use it on a very small form wherein I could set
> $FIELDHELP$ to a temp display only field on every gain focus action of a
> field, displaying the help of that field in that display only field. Works
> like a charm on the User tool, however it does not on the Mid-Tier because
> of this said limitation of the said keyword.
>
> ** **
>
> With the impending slow death of the thick client, it would have been nice
> to have features such as this available at the Mid-Tier level as well.
>
> ** **
>
> If you ask me this feature would have been more useful on the web for
> intuitive field help for a end user, than it is on a native thick client..
> 
>
> ** **
>
> Joe
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Customize Email From

[Longwing, Lj]

agreed :)


On Mon, Aug 26, 2013 at 11:47 AM, Brittain, Mark wrote:

> **
>
> Hi LJ,
>
> ** **
>
> I can modify the NTE:NTS:Email_200_anual_NT filter to have a custom from
> address which is painless. That will get me past this requirement. If I
> need to have multiple custom from addresses like I had is ARS 6.3, that
> will be a bit of work. 
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, August 26, 2013 11:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Customize Email From
>
> ** **
>
> ** 
>
> Mark, 
>
> I know that you can define which outgoing email box you want to use when
> sending, either through push to the email form, or via notify action...but
> I don't know if there is a provision for it OOTB.
>
> ** **
>
> On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark 
> wrote:
>
> ** 
>
> Hi All,
>
>  
>
> Is there an easy way to configure different from addresses when sending a
> manual email  from an Incident or Change? Of course there is a default from
> address in the mailbox configuration and for automated emails
> (Create/Closed/Assigned, etc). However in situations where a manual email
> is sent, the address needs to be different. Might be from the user or from
> another address. I have looked at the documentation, and have run the
> active link and filter logging. Not finding it. 
>
>  
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>  
>
> Mark
>
>  
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Continual Service Improvement
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-634-9337
>
> Mobile: 315-882.5360
>
> 
>
>  
>
> ** **
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
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>

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Re: Overlays

[Longwing, Lj]

Sandra,
You don't need a BMC Support ID to create an account that can access
docs.bmc.com anymore.


On Mon, Aug 26, 2013 at 8:45 AM, Hennigan, Sandra  wrote:

> Neha,
>
> Simplistically, think of overlays as using parchment paper on the sheet
> pan when you bake cookies. The parchment paper keeps the baking cookies
> from making contact with the sheet pan.
>
> BMC has lots of online material but you will need a BMC support ID.
>
> There are several videos on youtube - here is a link to one:
>
> 
>
> Thank you,
>
> Sandra Hennigan
> Remedy Developer
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
> Sent: Monday, August 26, 2013 3:05 AM
> To: arslist@ARSLIST.ORG
> Subject: Overlays
>
> Hi List,
>
> I need your assistance to understand concepts of Best Practice
> Customization mode and Overlays.
>
> I have just now moved to BMC Remedy 7.6.04.
>
> I have to update some existing filters and existing form, for ex- HPD:Help
> Desk.
>
> While modifying any existing filter, I get error message that, Origin
> Object can not be updated in Best Prcatice Customization Mode. To modify
> create overlay of the object.
>
> Can you please guide me the process of updating any existing objects in
> Best Practice Customization mode?
> Also can you please provide me any documentation on this?
>
> Regards
> Neha
>
>
> ___
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>
>
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Re: Customize Email From

[Longwing, Lj]

Mark,
I know that you can define which outgoing email box you want to use when
sending, either through push to the email form, or via notify action...but
I don't know if there is a provision for it OOTB.


On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark wrote:

> **
>
> Hi All,
>
> ** **
>
> Is there an easy way to configure different from addresses when sending a
> manual email  from an Incident or Change? Of course there is a default from
> address in the mailbox configuration and for automated emails
> (Create/Closed/Assigned, etc). However in situations where a manual email
> is sent, the address needs to be different. Might be from the user or from
> another address. I have looked at the documentation, and have run the
> active link and filter logging. Not finding it. 
>
> ** **
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
> ** **
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Continual Service Improvement
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-634-9337**
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
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Re: Friday Humor, Remedy Related

[Longwing, Lj]

That's just plain punny!

On Friday, August 23, 2013, Pierson, Shawn 
wrote:
> **
>
> In looking at my ar.cfg file, I came across a line for the Atrium
Integrator:
>
>
>
> AINT-Enabled: T
>
>
>
> If it ain’t enabled, then why have a line in the config file?
>
>
>
> Thanks,
>
>
>
> Shawn Pierson
>
> Remedy Developer | Energy Transfer
>
>
>
> Private and confidential as detailed here. If you cannot access
hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Specific Support Group Permissions for Columns in Consoles

[Longwing, Lj]

I'm sorry to say this, because it seems so obvious...but yes, you define
permissions to the columns so only the people you want to see them have
permission.


On Thu, Aug 22, 2013 at 11:33 AM, Hutcheson, Heather <
heather.hutche...@ga.com> wrote:

> **
>
> Hello,
>
> ** **
>
> Is there a way to limit access to columns in a Work Order console so that
> just specific support groups can view them?
>
> ** **
>
> Thanks,
>
> Heather
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Escalation Log Files

[Longwing, Lj]

Lisa,
Are you in a server group?  If so, are you turning on Esc logging on the
node that is currently running escalations?


On Thu, Aug 22, 2013 at 7:27 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> Hello ARSListers!
>
> ** **
>
> When I turn on the escalation log files in the Administration Console (I
> tested it in the file and form format).  The only thing that gets logged
> are that I turned it on or turned it off.  I tested my filter log and I get
> all the information I need, but the escalation log doesn’t log anything.
> Isn’t that weird?  
>
> ** **
>
> Is there anywhere I need to check to see why this is not logging my
> escalation actions?
>
> ** **
>
> ARS 7.6.04 SP2
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Adding Index to Email form on v7.6.04

[Longwing, Lj]

Raj,
You should not be in base development mode ever (for the most part)and
no, you won't see an index created in overlay in base, because the only
things you see in base are things that were there when BMC shipped
them...and it wasn't there, so you won't see it :)


On Wed, Aug 21, 2013 at 3:25 PM, Raj  wrote:

> **
> Hi All,
> I am working through ARS upgrade from v5.1.2 to v8.1. Currently, on
> v7.6.04.
> After upgrading email engine I noticed that some indices were dropped on
> v7.6.04.
> We have some custom fields on AR System Email Mesages form and we had
> index on one of those custom fields.
>
> Now I am trying to figure out, what is the best way to add an index.
> Here's what I tried :
> Created form and view overlay of AR System Email Messages form and added
> index(to the overlay) in Best Practice Customization mode. But when I check
> for the indices by going to Base Development mode although it it there on
> Overlay in Best Practice Customization mode., I do not see that index.
> Do I also need to go to Base Development mode and add that index and save
> the form?
>
> I am still confused when to use Best Practice Customization Mode and when
> to use Base Development mode?
> As we will be running ARS and Email Engine upgrade from v7.6.04 to v8.1
> pretty soon.
>
> Also, the index length used to be limited to 255 on v5.1.2, did that
> change and the limit has been increased in v.7.6.04? As I was able to add
> index but I got a warning message saying - "Index length longer than 255
> bytes may not work on all databases: AR System Email Messages."(DB is
> Oracle 10g).
>
> Please advise.
> Thanks in advance,
> Raj
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Web version not matching user version

[Longwing, Lj]

Depending on if you have access to the web servers or not, you could shut
down the web server, delete the contents of the cache folder, and then
restart the web serverbut that's rather intrusive, and not sure if you
want to go 'that far' to get your changes visible.


On Wed, Aug 21, 2013 at 11:21 AM, Young, Ronald P.
wrote:

> **
>
> Thanks Lj, That’s what I was thinking to but I was hoping not due to me
> not being able to access it. The person that has the password to it is out
> of the country so I guess I’ll have to wait until he gets back. I agree and
> understand about the Best Practice Mode…I’ll just have to make sure I am in
> the mode from now on. Thanks for your time.
>
> ** **
>
> *Thanks,*
>
> *Ron Young*
>
> * *
>
> “Courage is not the absence of fear, but rather the judgement that
> something else is more important than fear.” (James Hollingworth)**
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Wednesday, August 21, 2013 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Web version not matching user version
>
> ** **
>
> ** 
>
> Ron,
>
> First, to address the Best Practice question...Yes, you should ALWAYS be
> modifying things in Best Practice...as you said, to prevent anything from
> being lost after an upgrade...that's why it was created, and anyone that
> continues doing it the old way deserves the pain they cause
> themselves...but their customer does NOT deserve the pain and money it
> costs them...so for yourself and future people that support that
> system...do it in best practice.
>
> ** **
>
> Now...regarding why you aren't seeing the changes in the web.  More likely
> because you aren't flushing the Mid-Tier cache.
>
> ** **
>
> On Wed, Aug 21, 2013 at 10:32 AM, Ron Young 
> wrote:
>
> I have user 7.6 and Developer 8.1. If I make changes to a form in
> Developer of a form the change copies to the user form (7.6) but if I go to
> look at the same form  on the Mid tier web version the changes aren't
> there. Please let me know why and/or what I should do. Wierd thing is, is
> if I add something to a menu it pushes to both the user and the web version
> (Mid-tier).  Where it failed is when I moved panels, text boxes, and drop
> downs around...the format change did not carry over to the mid tier web
> version but did on the user tool...for clarification. Also, I did the
> changes in Base Mode instead of Best Practice...would that be why and
> should I just start making all my changes under Best Practice mode to
> prevent anything from being lost after an upgrade?
>
> Ron
>
>
> ___
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Re: Web version not matching user version

[Longwing, Lj]

Ron,
First, to address the Best Practice question...Yes, you should ALWAYS be
modifying things in Best Practice...as you said, to prevent anything from
being lost after an upgrade...that's why it was created, and anyone that
continues doing it the old way deserves the pain they cause
themselves...but their customer does NOT deserve the pain and money it
costs them...so for yourself and future people that support that
system...do it in best practice.

Now...regarding why you aren't seeing the changes in the web.  More likely
because you aren't flushing the Mid-Tier cache.


On Wed, Aug 21, 2013 at 10:32 AM, Ron Young  wrote:

> I have user 7.6 and Developer 8.1. If I make changes to a form in
> Developer of a form the change copies to the user form (7.6) but if I go to
> look at the same form  on the Mid tier web version the changes aren't
> there. Please let me know why and/or what I should do. Wierd thing is, is
> if I add something to a menu it pushes to both the user and the web version
> (Mid-tier).  Where it failed is when I moved panels, text boxes, and drop
> downs around...the format change did not carry over to the mid tier web
> version but did on the user tool...for clarification. Also, I did the
> changes in Base Mode instead of Best Practice...would that be why and
> should I just start making all my changes under Best Practice mode to
> prevent anything from being lost after an upgrade?
>
> Ron
>
>
> ___
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>

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Re: ardiff ITSM 7 6 4

[Longwing, Lj]

Koyb,
I can recommend running the Best Practice Conversion Utility, but I cannot
recommend it for creating overlays.  BPCU should be able to give you a
report of all of the changed workflow, as it sees it changedthe problem
I have with the utility is that it provides MANY false positives, so you
need to investigate the changes it finds closely.


On Tue, Aug 20, 2013 at 1:45 PM, Koyb P. Liabt  wrote:

> ** **
> Hi,
>
> Is there a free utility that we can use to compare differences between the
> OOB workflow and what we have on our system.  We are planning an upgrade to
> 8.1 and we are trying to figure out the changes that have been made to our
> environment.
> Before I used ardiff.  Not sure what happened to this utility.  I did not
> see it on the internet.  We are on 7.6.4 and I am not sure what would
> happen if I used the old ardiff executable.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM Company Name Change Challenge

[Longwing, Lj]

Tiffany,
You may want to contact RRR to find out if this is possible...but they have
a tool named something along the line of 'Login Convert'it goes through
all character fields in all forms (that you specify, I think you can have
it just 'scan' and converts text string 'x' to 'y'this may be possible
to use it to change your Company name in all records in all forms.one
way or another, this is a huge change, and will take significant time to
change all of the values...but I think this may be an option for you.


On Tue, Aug 20, 2013 at 11:27 AM, Tiffany Alexander <
tiffanyaalexan...@gmail.com> wrote:

> **
> Hello List!
>
> I've encountered an interesting challenge.
>
> The name of my company has changed.  It is not optional that we change or
> remove all visible references to the old company name.  This includes the
> company for all support groups, the company for all assets, the company for
> all products, the company for all people, etc.
>
> Our company name is the Operating Company in ITSM and most of our data is
> associated with it.  We run ITSM, SRM, and SLM.  All are version 7.6.04
> (either SP1 or SP2 depending on the module).  Since the Operating Company
> is so pervasive, this is something we want to approach carefully.
>
> We researched the Data Wizard and we've tried it in a test environment.
>  The Data Wizard appears not to change all records (only enabled records in
> some cases).  It does not touch all ITSM or SRM forms.  It does not update
> SLM.  We have also had issues with the Data Wizard hanging during simple
> updates in the past, so we are tentative about this as an option.
>
> The other thing we have considered is hiding/defaulting the Company name
> where possible rather than changing the Operating Company value. This would
> involve changing a large number of forms, modifying tiered menus containing
> Company, removing Company fields from auditing, and there are additional
> considerations for menus where another company is a valid option as well as
> the Operating Company, such as with Products.  This looks like a bigger and
> bigger project the more we look at it.
>
> We have limited resources and would like to minimize the time we have to
> spend on this, and each option would involve significant time and testing.
>
> So, List, we turn to you for ideas.  Has anyone successfully changed the
> company name with the data wizard?  What issues did you run into with it?
>  What options outside of this list do you see as viable?
>
> Thanks!
>
> Tiffany Alexander
> Remedy Admin
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Issue with AREA plugin

[Longwing, Lj]

I have had weird problems with authentication in the past, and a restart
'fixed' the issue for awhileI was then able to capture that the plugin
was running out of memory, corrupting the in-memory config, requiring a
restart.


On Tue, Aug 20, 2013 at 7:30 AM, Karthik  wrote:

> **
> Team,
>
> we had configured AREA authentication via SSL a few months back. Suddenly,
> since yesterday it has stopped working with below error in the arplugin.log
>
> +VLAREAVerifyLoginCallback  -- user remedy_ldap -- vendor
> ARSYS.AREA.HUB   (D:\Program Files\BMC
> Software\ARSystem\arealdap\areahub.dll)
>   AREAVerifyLoginCallback
>   Connecting via SSL(host= certPath=C:\certificate\ldaptruststore.jks with Server SSL Authentication
> enabled)
>   init: Bad parameter to an ldap routine (LDAPERR
> Code 89)
>   init: ldapssl_client_init failed [cert path
> C:\certificate\ldaptruststore.jks]
>   Failed to initialize the ldap sdk
> -VLFAIL
>
> user remedy_ldap is the bind user we have configured.
>
> Weird thing is, it works on ARDBC via LDAP with the same bind user and
> certificates, however throws error for AREA. Any ideas?
>
> we checked and it seems nothing changed on AD.
>
> --
> - Karthik
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Server Time value

[Longwing, Lj]

Jennifer,
'Who' is your Remedy running as?  Is it running as a specific user, and did
you change the regional settings while logged in as the user?


On Tue, Aug 20, 2013 at 3:19 AM, Jennifer Varkey wrote:

> **
> Hello Ars Gurus!!
>
> I have been trying to re-format the "Server Time" from "mm/dd/" to
> "mm-dd-", however, it does not change.
>
> I have done the change in the Regional Settings and re-booted the machine
> and started the arsystem services, yet, the format displays as "mm/dd/".
>
> Is there any other setting that is required?
>
> I am on Windows 2008/SQLServer 2008/ARS 8.1 p1.
>
> Regards,
> Sonia
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: User locks in db causing stuck threads that aren't timed out

[Longwing, Lj]

Paul,
I've experienced locks on select before, when there are a large number of
(or a number taking a large amount of time) inserts/updates taking place,
the select doesn't want to give you 'dirty' data, so it waits till they are
done.  To avoid these, you can try using the NOLOCK DB Hint


On Thu, Aug 15, 2013 at 12:31 PM, Campbell, Paul (Paul) wrote:

> **
>
> I already have the Request ID Block Size  set to 50 on this form and the
> form it does a push to.  I’ve seen transaction locks on a insert/update
> statements before, but not on a select.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
> *Sent:* Thursday, August 15, 2013 1:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: User locks in db causing stuck threads that aren't timed
> out
>
> ** **
>
> ** 
>
> We are running a similar setup (pure custom, multiple servers, 7.6.04 on
> RHEL with Oracle that is) and I received an email from the DBA on a
> deadlock issue in the database.   The email contained:   
>
> ** **
>
> *** 2013-07-31 16:24:14.028
>
> *** SERVICE NAME:(SYS$USERS) 2013-07-31 16:24:14.027
>
> *** SESSION ID:(1363.46981) 2013-07-31 16:24:14.027
>
> DEADLOCK DETECTED ( ORA-00060 )
>
> ...
>
> Information on the OTHER waiting sessions:
>
> Session 1354:
>
>   pid=126 serial=2071 audsid=680033137 user: 98/USER
>
>   O/S info: user: loginname, term: , ospid: 3264, machine: appserver
>
> program: arserverd@appserver (TNS V1-
>
>   application name: arserverd@appserver (TNS V1-, hash value=0
>
>   Current SQL Statement:
>
>   UPDATE arschema SET nextId = nextId + :"SYS_B_0" WHERE schemaId =
> :"SYS_B_1"
>
> End of information on OTHER waiting sessions.
>
> Current SQL statement for this session:
>
> UPDATE arschema SET nextId = nextId + :"SYS_B_0" WHERE schemaId =
> :"SYS_B_1"
>
> ** **
>
> I searched the SQL logs (We have them turned on at all times) and could
> not find any ORA- errors in them.  This led me to believe that the Oracle
> deadlock errors are not reported back to the application.  He was able to
> see the ORA-00060 errors in his AlertLog and he emailed me the trace file
> for the error.
>
> ** **
>
> Since I could see that it was an arschema nextId update I knew that it was
> the system doing a lookup to find the next entry ID for inserting a record
> to a form.  7.6 (I don’t remember exactly which version implemented the
> feature) has the ability to have a server pre-allocate a set number of
> entry IDs so the server doesn’t have to go back to the archema table as
> often.  Look in the Admin console -> Server Information -> Configuration
> tab for “Next Request ID Block Size”.
>
> ** **
>
> If you don’t want to set the block size for the entire server you can set
> it per form.  To find out which form(s) were having problems I did the
> following on each application server:
>
> grep “UPDATE arschema” arsql.log  > mylog_servername.log
>
> ** **
>
> I then copied the grep files into a single place and combined them to be
> able to analyze how many requests were made for each form (“schemaId =”) in
> the timeframe of the SQL log(s).  In a 5 minute timeframe I discovered I
> had 1 form that had > 600 records created in it.  On child forms with lots
> of records created I upped the block size to something like 40.  The down
> side of using Block Size is that records may not be in sequential order
> anymore and that is why I couldn’t just set it for the entire server and be
> done with it.  Setting it for child forms where there are large number of
> inserts (like a history or audit trail type of form) eliminated the
> deadlocks for us.  This is set per form on the Form Properties -> Basic tab
> of Developer studio.
>
> ** **
>
> Another way to reduce overhead is to turn of the Status History for forms
> that do not need it.  This is also on the Form Properties for each form.**
> **
>
> ** **
>
> Fred
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Campbell, Paul (Paul)
> *Sent:* Thursday, August 15, 2013 10:08 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* User locks in db causing stuck threads that aren't timed out***
> *
>
> ** **
>
> ** 
>
> OK, put on your thinking caps for this one, it’s a good one
>
> ** **
>
> I had a situation where our database was experiencing user locks for a
> specific sql transaction that was causing fast threads to get hung in a
> waiting state, some for days, so for the background:
>
> ** **
>
> Our environment:
>
> We are running  a four RHEL 6 servers with 4 quad core CPUs and 96GB of
> ram , two are running ARS version 7.6.04 SP4 in a server group with an
> Oracle 10g  database, two are Weblogic 10G for Mid-Tier and JSS
> XMLGateway.  We are a fully custom shop, no OOB, virtually no user
> interacti

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

[Longwing, Lj]

I think it relies more on the ones in the install folders, but when
troubleshooting my problems, they always had me remove the ones from the
temp folder also, just to make sure.


On Wed, Aug 14, 2013 at 11:49 AM, Thad Esser  wrote:

> **
> LJ,
>
> Interesting, I will have to investigate that.  If I recall, aren't some of
> these files stored in C:\Users\\AppData\Local\Temp?  Seems it could be
> a bit of a stretch to rely on files in a user's temp folder for
> configuration data.  Nevermind that the folder is "temp", what if that user
> leaves the company and the user account is destroyed?
>
> Thanks for pointing in a direction,
> Thad
>
>
> On Wed, Aug 14, 2013 at 9:56 AM, Longwing, Lj  wrote:
>
>> **
>> Thad,
>> After an extensive call with support (still ongoing in one environment),
>> it picks the installed components automatically out of any xml files it
>> encounters...but the problem is that it may pick the 'wrong' fileso, my
>> recommendation for you would be to find all of the
>> *InstalledConfiguration.xml files and rename those that you don't want the
>> patch installer touching...and go through the ones you leave in place and
>> make sure that everything is working 'as designed' in that file before
>> trying the install again.
>>
>>
>> On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser wrote:
>>
>>> **
>>> Laurent,
>>>
>>> When I run the installer on the server, there is maybe 4 screens to
>>> click "Next" through (welcome, agree to terms, etc) but none that let me
>>> select any options.  Which doesn't bother me so much as I know BMC is
>>> trying to make their installs less needy, but then on the installation
>>> review screen, the only thing that it says its going to install is
>>> Developer Studio.  There is no on-screen acknowledgement that any AR Server
>>> components will be installed.  On the advisement of support, I went ahead
>>> and clicked install with the hopes that the server stuff would be installed
>>> anyway.  The installer reports success and I now have Dev studio on my
>>> server (wasn't the goal), but no indication that the AR server itself is at
>>> patch 1 (looked at server configuration, share:application properties, and
>>> the "installed configuration" in the maintenance tool).
>>>
>>> To add to the oddness, when I run the installer on my PC with the intent
>>> of bringing Dev Studio up to patch 1, I get an error "No features are
>>> selected to install".  Of course, it never gave me a window to select any
>>> options.
>>>
>>> Anyway, it sounds like there is an issue with my environment, as you
>>> guys aren't having the same issues.
>>>
>>> Thanks for helping me check.
>>> Thad
>>>
>>>
>>> On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo  wrote:
>>>
>>>> **
>>>> Hi,
>>>>
>>>> Went ok for me this morning. I didn't need to launch the installer as
>>>> administrator (though for 8.0 patch xxx I had to, but it was a different
>>>> environment).
>>>>
>>>> What kind of error do you have?
>>>>
>>>>
>>>> On 14 Aug, 2013,at 03:04 AM, Thad Esser  wrote:
>>>>
>>>> **
>>>> Hi,
>>>>
>>>> Can someone let me know if you have successfully downloaded and
>>>> installed ARS 8.1 patch 1 for a Windows environment?  The file I'm getting
>>>> out of the EPD doesn't appear to have everything, and the installer is
>>>> misbehaving when I try to install what is in the file.  I have an open
>>>> support ticket with BMC, but there isn't much headway being made so I'm
>>>> hoping to at least level-set that the EPD file is good (or not).
>>>>
>>>> Thanks,
>>>> Thad
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

[Longwing, Lj]

Thad,
After an extensive call with support (still ongoing in one environment), it
picks the installed components automatically out of any xml files it
encounters...but the problem is that it may pick the 'wrong' fileso, my
recommendation for you would be to find all of the
*InstalledConfiguration.xml files and rename those that you don't want the
patch installer touching...and go through the ones you leave in place and
make sure that everything is working 'as designed' in that file before
trying the install again.


On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser  wrote:

> **
> Laurent,
>
> When I run the installer on the server, there is maybe 4 screens to click
> "Next" through (welcome, agree to terms, etc) but none that let me select
> any options.  Which doesn't bother me so much as I know BMC is trying to
> make their installs less needy, but then on the installation review screen,
> the only thing that it says its going to install is Developer Studio.
>  There is no on-screen acknowledgement that any AR Server components will
> be installed.  On the advisement of support, I went ahead and clicked
> install with the hopes that the server stuff would be installed anyway.
>  The installer reports success and I now have Dev studio on my server
> (wasn't the goal), but no indication that the AR server itself is at patch
> 1 (looked at server configuration, share:application properties, and the
> "installed configuration" in the maintenance tool).
>
> To add to the oddness, when I run the installer on my PC with the intent
> of bringing Dev Studio up to patch 1, I get an error "No features are
> selected to install".  Of course, it never gave me a window to select any
> options.
>
> Anyway, it sounds like there is an issue with my environment, as you guys
> aren't having the same issues.
>
> Thanks for helping me check.
> Thad
>
>
> On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo  wrote:
>
>> **
>> Hi,
>>
>> Went ok for me this morning. I didn't need to launch the installer as
>> administrator (though for 8.0 patch xxx I had to, but it was a different
>> environment).
>>
>> What kind of error do you have?
>>
>>
>> On 14 Aug, 2013,at 03:04 AM, Thad Esser  wrote:
>>
>> **
>> Hi,
>>
>> Can someone let me know if you have successfully downloaded and installed
>> ARS 8.1 patch 1 for a Windows environment?  The file I'm getting out of the
>> EPD doesn't appear to have everything, and the installer is misbehaving
>> when I try to install what is in the file.  I have an open support ticket
>> with BMC, but there isn't much headway being made so I'm hoping to at least
>> level-set that the EPD file is good (or not).
>>
>> Thanks,
>> Thad
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: ITSM 7.6.04 - Integration through Java API

[Longwing, Lj]

that's the funny thing...you don't need to create a macro, the runmacro
program can of course execute a macro, but it's also able to export data
without a macro...just check out the command line docs that I referenced.


On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal  wrote:

> **
> Thanks LJ for responding on this.
> I also thought of runmcaro option earlier.
> But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also
> please assist me on following.
>
> 1. As ITSM 7.6.04 is URL based application, how can I create macro there
> (As I was able to create earlier in Remedy User Tool).
> 2. Underlying operating system for ITSM application is UNIX. Should I
> first create macro file and then to manually move it to arcmds directory on
> UNIX machine? Or can you please tell me about exact process?
>
> Thanks in advance.
>
> Regards
> Neha
>
> On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj  wrote:
>
>> **
>> Neha,
>> If I was going to do this...I think I would try to utilize the 'runmacro'
>> command line tool...it has options to export contents of records to
>> file...it can export to csvso my overall approach might be to execute a
>> perl script that would call run-macro, and then ftp the file to the remote
>> host...below is the documentation for runmacro
>>
>>
>> https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility
>>
>>
>>  On Tue, Aug 13, 2013 at 12:18 AM, Neha  wrote:
>>
>>>  Hello everyone,
>>>
>>> Request you to please provide me your assistance in resolving below
>>> mentioned issue-
>>>
>>> I am using BMC ITSM 7.6.04 version. I have the requirement to send some
>>> selected Incidents to a 3rd party application via FTP mode on periodic
>>> basis.
>>>
>>> Following options have been come into my mind:
>>>
>>> 1. Through BMC Analytics, schedule to send report via FTP mode.
>>>
>>> My requirement is to send plain text file through FTP mode with some
>>> specific delimiter. But plain text file option is not available in BMC
>>>   Analytics,
>>>
>>> Also is there any option that I need to enable first before sending
>>> file in FTP mode?
>>>
>>> 2. Through Java API -
>>>
>>>  1. Create an escalation to run on periodic basis which I want.
>>>
>>>  2. This escalation will invoke a Java script, and through Java API
>>> commands, retrieve set of incidents from HPD:Help Desk.
>>>
>>>   Can you please assist me which java API method should be used to
>>> acheive the purpose. Can you please share with me some sample code?
>>>
>>> Also please suggest me which option described above is more feasible -
>>>
>>> Regards
>>>
>>> Neha
>>>
>>>
>>> ___
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>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

[Longwing, Lj]

I got p1 installed on two out of 3 environments, the key with ours was that
you need to launch it as admin user for it to be able to stop services
properly.

On Tuesday, August 13, 2013, Thad Esser  wrote:
> **
> Hi,
> Can someone let me know if you have successfully downloaded and installed
ARS 8.1 patch 1 for a Windows environment?  The file I'm getting out of the
EPD doesn't appear to have everything, and the installer is misbehaving
when I try to install what is in the file.  I have an open support ticket
with BMC, but there isn't much headway being made so I'm hoping to at least
level-set that the EPD file is good (or not).
> Thanks,
> Thad
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Installing 2 mid-tiers on the same machine

[Longwing, Lj]

in the \conf\Catalina\localhost folder on your existing tomcat,
there is a file named arsys.xml.  This file not only tells Tomcat what
'context' is used, but what files on the filesystem it serves up.  So, in
your new tomcat you make a copy of your existing file, put it in the same
place, but edit the file to point to the other filesystem location.  this
second tomcat is of course not running on the same port as the other...but
it'll be configured the same way as the first midtier (because you copied
that folder over), and should have the same access to the same server as
the primary tomcat.


On Tue, Aug 13, 2013 at 11:38 AM, Karthik  wrote:

> **
> thanks Alfred. yes, security risks will be validated.
>
> can you or LJ help me with pointing the 2nd tomcat to the 2nd mid tier?
>
> where and in which files of 2nd tomcat do i need to make adjustments. i
> wish i had the luxury of time to identify and do this myself, but i have
> just about 2-3 hours to get this done.
>
> any help is appriciated.
>
> Regards,
> Karthik
>
>
> On 13 August 2013 22:57, Differ, Alfred W CTR PHD NSWC, 210 <
> alfred.differ@navy.mil> wrote:
>
>> I'd be tempted to run two java folders too in order to avoid the risk of
>> cross-talk when the public facing version gets cracked by people wanting to
>> do bad things. A good security person would know the risks better than I
>> do, but mixing public facing and internally facing apps on the same machine
>> should be done with great caution.
>>
>> Prepare for the inevitable.
>>
>> -al
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
>> Sent: Tuesday, August 13, 2013 10:16 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Installing 2 mid-tiers on the same machine
>>
>> **
>> Karthick,
>> Mid-Tier is truly little more than a collection of folders, and a Tomcat
>> to access them.  You can simply install another Tomcat, make a copy of the
>> midtier folder, point the new tomcat to the copy of mid-tier, and should be
>> good :)
>>
>>
>> On Tue, Aug 13, 2013 at 10:49 AM, Karthik  wrote:
>>
>>
>> **
>> Dear All,
>>
>> hope you are having a good day.
>>
>> I have a scenario where we have configured our own SSO plugin on
>> a server that has 1 midtier installed. now, customer has exposed this on
>> public IP so that it can be accessed over internet. however, when accessed
>> over internet, it asks for windows authentication.
>>
>> To resolve this, we have planned to install one more mid-tier
>> instance on the same machine and expose this on public ip so that they dont
>> get prompted for windows authentication and login using remedy native
>> authentication.
>>
>> we cant install the 2nd mid tier on a different machine due to
>> unavailability.
>>
>> when we try to install 2nd mid-tier on the same machine,
>> installer says it will upgrade the existing mid-tier even if we chose new
>> installation in the beginning. any ideas?
>>
>> ARS/MT version: 8.1
>> Windows Server 2008
>>
>>
>> --
>> - Karthik
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> - Karthik
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Installing 2 mid-tiers on the same machine

[Longwing, Lj]

Karthick,
Mid-Tier is truly little more than a collection of folders, and a Tomcat to
access them.  You can simply install another Tomcat, make a copy of the
midtier folder, point the new tomcat to the copy of mid-tier, and should be
good :)


On Tue, Aug 13, 2013 at 10:49 AM, Karthik  wrote:

> **
> Dear All,
>
> hope you are having a good day.
>
> I have a scenario where we have configured our own SSO plugin on a server
> that has 1 midtier installed. now, customer has exposed this on public IP
> so that it can be accessed over internet. however, when accessed over
> internet, it asks for windows authentication.
>
> To resolve this, we have planned to install one more mid-tier instance on
> the same machine and expose this on public ip so that they dont get
> prompted for windows authentication and login using remedy native
> authentication.
>
> we cant install the 2nd mid tier on a different machine due to
> unavailability.
>
> when we try to install 2nd mid-tier on the same machine, installer says it
> will upgrade the existing mid-tier even if we chose new installation in the
> beginning. any ideas?
>
> ARS/MT version: 8.1
> Windows Server 2008
>
> --
> - Karthik
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data

[Longwing, Lj]

Shawn,
This gets REALLY complex, really fast...but I'll try to explain as best as
I can.

Creating a Form overlay does not immediately mean that you loose the
visibility on the base items.so, if the only changes you have are 5
custom fields..this is REALLY easy.

Upgrade your server to 8.1 Server, go into the Change form.  Go to the
'Definitions' tab, and mark everything 'No Overlay', then go to the Best
Practice View, outline tab, switch to the 'list' instead of the 'tree'
view, and scroll all the way to the right.  Sort by the 'View
Customization' column, and take highlight anything that says 'True' and
right click and say 'remove from view overlay'and delete any overlays
on fields that you don't need overlay on

What this does, is tells Remedy that yes, there is a Form overlay, and a
View overlay, but none of the fields (except your custom fields) are
modifying the display properties of the view...this gives you the base
attributes of all of the fields, and the only thing that is being overlaid
is your 5 custom fields.


On Tue, Aug 13, 2013 at 8:29 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good  morning,
>
> ** **
>
> I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read
> BMC’s documentation on dealing with overlays but there is something that
> I’m not clear on and wanted to come to the list for assistance.
>
> ** **
>
> I have added five fields to CHG:Infrastructure Change.  Three store data
> and two are trim.  It’s easy enough to recreate all the fields, except I
> assume that by dropping the overlay, there’s no way to retain the data in
> those fields.  So my options appear to be:
>
> ** **
>
> **1)  ** Manually and painstakingly update my overlay to look exactly
> like the OOtB CHG:Infrastructure Change form, but keeping my custom fields
> and data intact.
>
> **2)  **Copy all the data in those fields (along with the
> Infrastructure Change Number) to a temporary table, delete the overlay,
> quickly add back my custom fields on a new overlay, and copy the data back.
> 
>
> ** **
>
> Is there a better option than these two that I’m missing?
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM 7.6.04 - Integration through Java API

[Longwing, Lj]

Neha,
If I was going to do this...I think I would try to utilize the 'runmacro'
command line tool...it has options to export contents of records to
file...it can export to csvso my overall approach might be to execute a
perl script that would call run-macro, and then ftp the file to the remote
host...below is the documentation for runmacro

https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility


On Tue, Aug 13, 2013 at 12:18 AM, Neha  wrote:

> Hello everyone,
>
> Request you to please provide me your assistance in resolving below
> mentioned issue-
>
> I am using BMC ITSM 7.6.04 version. I have the requirement to send some
> selected Incidents to a 3rd party application via FTP mode on periodic
> basis.
>
> Following options have been come into my mind:
>
> 1. Through BMC Analytics, schedule to send report via FTP mode.
>
> My requirement is to send plain text file through FTP mode with some
> specific delimiter. But plain text file option is not available in BMC
>   Analytics,
>
> Also is there any option that I need to enable first before sending
> file in FTP mode?
>
> 2. Through Java API -
>
>  1. Create an escalation to run on periodic basis which I want.
>
>  2. This escalation will invoke a Java script, and through Java API
> commands, retrieve set of incidents from HPD:Help Desk.
>
>   Can you please assist me which java API method should be used to
> acheive the purpose. Can you please share with me some sample code?
>
> Also please suggest me which option described above is more feasible -
>
> Regards
>
> Neha
>
>
> ___
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>

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Re: Using an escalation to kick off an event??

[Longwing, Lj]

Howard,
Create a Regular form Y, put a single record in it.  Have your Escalation
fire on form Y, matching on that record, and have the action be a push to
form X.


On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Good morning, afternoon and evening all,
>
> ** **
>
> I have an odd thing I am trying to do with an escalation.
>
> ** **
>
> I need to insert a record into a form (lets call is X) to kick off an
> event. 
>
> ** **
>
> The problem is that this form X is somewhat a busy one so if I do any
> qualifications, (for example if the subject like “%RED%”) and if no request
> match create a new request, if any match take no action, I get one new
> record for each record that does not match (and a number will not).
>
> ** **
>
> Too bad I cannot use my qualification to add a record (Then I would put in
> a fake record).
>
> ** **
>
> What I want to do is just create one record, into this form once a day. **
> **
>
> ** **
>
> So any ideas?
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
> 
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
>
> Email = howard.rich...@coxinc.com
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)

[Longwing, Lj]

were you saving a Form or an Active Link?...I still recommend turning on
SQL logging to figure out what form has the unique index it's complaining
about.  I have personally come across this when saving a form, on the
unique index on schema_index on overlaid forms..


On Fri, Aug 9, 2013 at 3:16 PM, gjjmss  wrote:

> **
>
> We got this just renaming a button
>
>
>
> Gordon
>
>
> **Sent from my Verizon Wireless 4G LTE Smartphone.**
>
>
>
> -- Original message --
>
> If you don't see that active link name in the list of active links, there 
> could be a cache problem.  I've had similar things happen where I had to 
> remove the cache in the Dev Studio workspace and then log back into the 
> server and bring the list back up.
>
> - Original Message -
> From: "Rick Cook" **
>
> To: arslist@ARSLIST.ORG
> Sent: Friday, August 9, 2013 3:30:08 PM
> Subject: Re: The value(s) for this entry violate a unique index that has been 
> defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
>
> **
> Like LJ said, it's not Java.  There is, in the metadata, an Active Link with 
> the same name as the one you're saving.  I did think about the possibility 
> that an action in the Active Link might cause that error, but I don't think 
> so.  Only adding a Unique attribute to an index would give you that if it 
> were anything but a duplicate AL name.
>
> Rick
>
>
>
>
> On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank < gjj...@comcast.net > wrote:
>
>
> **
>
>
> Sorry, I forgot to change the subject line on the original
>
> -Original Message-
> From: gjj...@comcast.net [mailto: gjj...@comcast.net ]
> Sent: Friday, August 09, 2013 3:18 PM
> To: arslist@ARSLIST.ORG
> Cc: Frank, Gordon M CTR (US)
> Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident
>
> Has anybody seen this:
>
>
>
> The value(s) for this entry violate a unique index that has been defined for
> this form,  382,
>
>
>
> When trying to save an Active Link within Developer Studio 7.6.4?
>
>
>
> I get a feeling its a Java issue.
>
>
>
> If you know the correction, I would appreciate the feedback.
>
>
>
> Thanks
>
>
>
> Gordon Frank
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

[Longwing, Lj]

Gordon, it's not Java, it's DB.  Turn on your SQL logging right before you
save the AL, and then look at the log, you will see either an insert or an
update statement immediately followed by a ROLLBACK TRANSACTION statement.
 You will need to figure out why Dev Studio is trying to insert a record
that is considered a duplicate, and correct the situation before moving
forward :)


On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank  wrote:

> **
>
> Has anybody seen this:
>
>
>
> The value(s) for this entry violate a unique index that has been defined
> for this form,  382,
>
>
>
> When trying to save an Active Link within Developer Studio 7.6.4?
>
>
>
> I get a feeling its a Java issue.
>
>
>
> If you know the correction, I would appreciate the feedback.
>
>
>
> Thanks
>
>
>
> Gordon Frank
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: ARSList Award Voting Time - Round 2

[Longwing, Lj]

I haven't seen one since I was a kid watching PBS because we didn't have
cable :)


On Fri, Aug 9, 2013 at 11:19 AM, pritch  wrote:

> Yes - they are held quite often in my area.  We have a local station that
> holds them for various funds.  They do appear to be quite effective.
>  Sometimes they are combined with an auction of items donated by local
> establishments (tickets to a minor league game, gift certificates for
> dinner at a restaurant, golf passes, etc).
>
> I think Jerry Lewis still holds his also.
>
>
> - Original Message -
> From: "LJ LongWing" 
> To: arslist@ARSLIST.ORG
> Sent: Friday, August 9, 2013 1:10:24 PM
> Subject: Re: ARSList Award Voting Time - Round 2
>
> **
> Does anyone even hold telethons anymore?would they still work if they
> did?  We are at 80/75 for MVP and BMC Beyond respectively.  A bit over a
> week left in the voting
>
>
>
> On Wed, Aug 7, 2013 at 10:48 AM, LJ LongWing < lj.longw...@gmail.com >
> wrote:
>
>
>
> As of right at this moment we have 78 people voting for MVP, and 73 for
> BMC Beyond with total 86 unique people votinglets keep the votes coming
> in folks...I want to reach 100 if possible :)...I feel like I'm on a
> telathon at 4 AM :)
>
>
>
>
>
> On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing < lj.longw...@gmail.com >
> wrote:
>
>
>
> Just a reminder, in case you forgot...send votes to
> arslistawa...@wwrug.com :)
>
>
> And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes
> because of the cut from 9 to 3...so you still have the opportunity to make
> a difference :)
>
>
>
>
>
> On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing < lj.longw...@gmail.com >
> wrote:
>
>
>
> Ok folks, round 2 for MVP (BMC Beyond the call is still accepting
> votes)here is how Round 2 works.
>
>
> Our field has narrowed from 9 to 3.  Your top 3 MVP's this year are
>
>
> David Easter
> Frederick W Grooms
> Jason Miller
>
>
> So...here is how it will work, you can still cast your vote for your pick
> 1st-3rd, or just 1st as some of you chose to do in round 1.  If you already
> cast a vote, your vote still stands, but you can choose to change it if you
> want.  If you chose to vote like this (an actual vote BTW)
>
>
> 1 - Tauf
> 2 - Jason
> 3 - Carl
>
>
> here is what I'm doing with that...Tauf and Carl are no longer in the
> pool, so I take their names off, and Jason slides into first place vote for
> this person.
>
>
> If you voted for 3 people that are no longer eligible, your MVP vote has
> been nullified, and you are encouraged to vote again.
>
>
> Both Doug and Ryan are still the only two Beyond the Call nominees, and
> you can still vote for them if you haven't already...but I won't be
> accepting changes to this vote.
>
>
>
> Soyou know who you voted for...any vote for the remaining 3 nominees
> is automatically carried over to the next round...but you can change that
> if you so choose...
>
>
> Lets pick an MVP folks :)
>
>
>
>
> On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing < lj.longw...@gmail.com >
> wrote:
>
>
>
>
> It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call.
>  The rules changed a bit this year regarding the nomination process, which
> allows us to have a larger pool of nominees than would normally be
> available, which brings its own challenges.  The voting will run 4 weeks
> this year.  I'm going to run it as several voting rounds with people being
> eliminated, and by the final round have finalists.  This year we have a
> record number of nominees.  Here are the rules.
>
>
> * Voting starts now and ends Sunday August 18th at 5PM EST
> * Voting is by the Individual REAL person, so redistribution lists don't
> vote, your identity must be known, and those that have multiple
> subscriptions still get only one vote
> * BMC Software employees on the ARSList are eligible to vote
> * All decisions of myself or the oversight panel are final (if I have to
> make a controversial decision, I confer with 3 past MVP winners for their
> opinion)
> * The Award will be made on Thursday October 3rd at WWRUG13: Award
> Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until
> then, well okay, except me and Daniel]
> * PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT
>
>
> MVP VOTING FORMAT:
> Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd,
> each position has a weight to it.  At the end of 2 weeks, we will have a
> runoff of the top 3 nominees where we will use the same format, which
> should give us a clear winner, if a tie does occur, we will cull the 3rd
> place votes and see if that gives a winner.  In the unlikely event that we
> still don't have a winner, then just the top 1 vote will count.  If then,
> we still have a tie, Daniel and I will confer with past winners to break
> the tie.
>
>
> MVP Nominees are
> Axton Grams - Winner of the MVP in 2006, he is a steady member of the
> community that provides resources both on and off list.  His nomination
> this year 

Re: Atrium Integrator 8.1 Help

[Longwing, Lj]

Shawn,
There is a file named ARSystemInstalledConfiguration.xml in the root of
your install directory.  You will want to make a backup of this file before
touching it...but that's the file that's telling the installer you have AI,
where it is, and such...if you simply remove the section of that file
related to AI, you should be able to have a clean install of the new
version.


On Fri, Aug 9, 2013 at 6:26 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> Good morning,
>
> ** **
>
> I’m attempting to upgrade my 7.6.4 system to 8.1 and running into some
> issues getting Atrium Integrator installed on a Windows server.
>
> ** **
>
> Basically, we had 7.6.4, tried out Atrium Integrator and realized it was
> garbage, and didn’t use it again.  Unfortunately, it looks like it is
> required to upgrade before installing ITSM 8.1.  Also unfortunately, it
> looks like it was installed to my ARSystem directory.  I’d prefer to give
> it a separate directory, but when I try to I get this error:
>
> ** **
>
> BMC Atrium Integrator Server installation found installed on the system.
> Select the same path to upgrade BMC Atrium Integrator Server. 
>
> ** **
>
> If I select the directory that it appears to be installed in, then I get
> an error that something else is using that directory and to use handle.exe
> to somehow magically make the directory available (which doesn’t work.)  I
> also tried uninstalling Atrium Integrator, but of course the item in
> Add/Remove Programs doesn’t work either.
>
> ** **
>
> Does anyone have any advice on getting Atrium Integrator installed and
> working so I can get ITSM 8.1 in place?  Any tips would be appreciated.***
> *
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: HTTP 500 error

[Longwing, Lj]

They will get slow performance for any object that has not already been
re-built, and in general slow performance, depending on your version,
because the Web server is very busy re-building the cache, so it's not as
'available' to do everything else as quickly as it normally would.  So the
web interface would not be 'down', but 'impacted', to use performance terms
:)


On Thu, Aug 8, 2013 at 11:21 AM, Herrera, Danny wrote:

> **
>
> Thanks Lj.
>
> So during the rebuilding process users are unable to use the web interface?
> 
>
> ** **
>
> *Danny Herrera* 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Thursday, August 08, 2013 9:46 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: HTTP 500 error
>
> ** **
>
> ** 
>
> Yes, by clearing the local cache, I'm referring to deleting temp internet
> files.
>
> ** **
>
> Regarding the server cache, that's accessed at
>
> ** **
>
> http://:/arsys/shared/config/config.jsp
>
> ** **
>
> You provide the password needed, and then go to Cache, and press the
> 'Flush Cache' buttonnow...for the impact.
>
> ** **
>
> Depending on your version, load, etc...the impact can actually be rather
> severe.  Without a cache, the server needs to retrieve everything from the
> server, and re-compile jsp pages before it can present the page to the
> user.  As you are aware, there are 10's of thousands of active links, and
> thousands of forms associated with the ITSM app, so the re-cache process,
> depending on hardware can sometimes take in upwards of an hour or more...so
> it's something that should likely be done 'after hours' if at all
> possiblebut I sometimes do it on my server in the middle of the day
> depending on the impact that it not being flushed has on the user base...so
> it's really a judgement call.
>
> ** **
>
> On Thu, Aug 8, 2013 at 10:37 AM, Herrera, Danny 
> wrote:
>
> ** 
>
> Thanks Lj, 
>
> I am new to this application since our recent admin left it was handed on
> to me.  How do I flush the mid-tier cache and what affect does that have on
> the users?  Also, by clearing the user cache are you referring to delete
> temp internet files?
>
>  
>
> Thanks again!
>
>  
>
> *Danny Herrera* 
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Thursday, August 08, 2013 8:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: HTTP 500 error
>
>  
>
> ** 
>
> thick client wouldn't be getting a web 500 error of course because it
> isn't using the web :)so...this is saying that your Web server is
> getting a null value in an unexpected place.  I would start by flushing the
> Mid-Tier cache, and then the user cache if they continue experiencing
> issues.
>
>  
>
> On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny 
> wrote:
>
> ** 
>
> This is bugging me, this is happening to only two users right now that I
> know of on the web interface of the Change Management module.  Using the
> thick client to access this works fine however.  Any ideas on why this
> would be happening?
>
>  
>
> *HTTP Status 500 - *
>  --
>
> *type* Exception report
>
> *message* 
>
> *description* *The server encountered an internal error () that prevented
> it from fulfilling this request.*
>
> *exception* 
>
> java.lang.NullPointerException
>
> com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown
> Source)
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
>
> com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)***
> *
>
> com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
>  
>
>  
>
> *Danny Herrera* 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: HTTP 500 error

[Longwing, Lj]

Yes, by clearing the local cache, I'm referring to deleting temp internet
files.

Regarding the server cache, that's accessed at

http://:/arsys/shared/config/config.jsp

You provide the password needed, and then go to Cache, and press the 'Flush
Cache' buttonnow...for the impact.

Depending on your version, load, etc...the impact can actually be rather
severe.  Without a cache, the server needs to retrieve everything from the
server, and re-compile jsp pages before it can present the page to the
user.  As you are aware, there are 10's of thousands of active links, and
thousands of forms associated with the ITSM app, so the re-cache process,
depending on hardware can sometimes take in upwards of an hour or more...so
it's something that should likely be done 'after hours' if at all
possiblebut I sometimes do it on my server in the middle of the day
depending on the impact that it not being flushed has on the user base...so
it's really a judgement call.


On Thu, Aug 8, 2013 at 10:37 AM, Herrera, Danny wrote:

> **
>
> Thanks Lj, 
>
> I am new to this application since our recent admin left it was handed on
> to me.  How do I flush the mid-tier cache and what affect does that have on
> the users?  Also, by clearing the user cache are you referring to delete
> temp internet files?
>
> ** **
>
> Thanks again!
>
> ** **
>
> *Danny Herrera* 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Thursday, August 08, 2013 8:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: HTTP 500 error
>
> ** **
>
> ** 
>
> thick client wouldn't be getting a web 500 error of course because it
> isn't using the web :)so...this is saying that your Web server is
> getting a null value in an unexpected place.  I would start by flushing the
> Mid-Tier cache, and then the user cache if they continue experiencing
> issues.
>
> ** **
>
> On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny 
> wrote:
>
> ** 
>
> This is bugging me, this is happening to only two users right now that I
> know of on the web interface of the Change Management module.  Using the
> thick client to access this works fine however.  Any ideas on why this
> would be happening?
>
>  
>
> *HTTP Status 500 - *
>  --
>
> *type* Exception report
>
> *message* 
>
> *description* *The server encountered an internal error () that prevented
> it from fulfilling this request.*
>
> *exception* 
>
> java.lang.NullPointerException
>
> com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown
> Source)
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
>
> com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)***
> *
>
> com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
>  
>
>  
>
> *Danny Herrera* 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: HTTP 500 error

[Longwing, Lj]

thick client wouldn't be getting a web 500 error of course because it isn't
using the web :)so...this is saying that your Web server is getting a
null value in an unexpected place.  I would start by flushing the Mid-Tier
cache, and then the user cache if they continue experiencing issues.


On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny wrote:

> **
>
> This is bugging me, this is happening to only two users right now that I
> know of on the web interface of the Change Management module.  Using the
> thick client to access this works fine however.  Any ideas on why this
> would be happening?
>
> ** **
>
> *HTTP Status 500 - *
>  --
>
> *type* Exception report
>
> *message* 
>
> *description* *The server encountered an internal error () that prevented
> it from fulfilling this request.*
>
> *exception* 
>
> java.lang.NullPointerException
>
> com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown
> Source)
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
> 
>
> com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
> 
>
> com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
>
> com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)***
> *
>
> com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
>
> ** **
>
> ** **
>
> *Danny Herrera* *|* SharePoint Administrator III *|* Columbia Sportswear**
> **
>
> office: 503-985-4127 *|* mobile: 503-702-6024 *|* email:
> dherr...@columbia.com
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: ARSList Award Voting Time - Round 2

[Longwing, Lj]

Yes...if you vote, and show up at WWRUG13, and appear at the ARSList
Awards, your chances of being able to eat Twinkies is greatly increased

 participation in voting in no way gets you
access to the ARSList awards ceremony, nor the WWRUG in any way, nor does
attendance guarantee ability to eat said cakes, nor is attendance even
necessary because you can just go to your local store an buy them (if you
live in their delivery area)...nor is voting for that matter because you
could still just buy them yourself...so never-mind 


On Wed, Aug 7, 2013 at 11:05 AM, Das, Anusha (non-US) <
anusha_...@federal.dell.com> wrote:

> **
>
> Or start offering Twinkies … 
>
> ** **
>
> Thanks,
>
> Anusha
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Wednesday, August 07, 2013 1:00 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSList Award Voting Time - Round 2
>
> ** **
>
> ** 
>
> Maybe you should start singing and dancing!
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Wednesday, August 07, 2013 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSList Award Voting Time - Round 2
>
> ** **
>
> ** 
>
> As of right at this moment we have 78 people voting for MVP, and 73 for
> BMC Beyond with total 86 unique people votinglets keep the votes coming
> in folks...I want to reach 100 if possible :)...I feel like I'm on a
> telathon at 4 AM :)
>
> ** **
>
> On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing  wrote:
> 
>
> Just a reminder, in case you forgot...send votes to
> arslistawa...@wwrug.com :)
>
> ** **
>
> And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes
> because of the cut from 9 to 3...so you still have the opportunity to make
> a difference :)
>
> ** **
>
> On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing  wrote:
> 
>
> Ok folks, round 2 for MVP (BMC Beyond the call is still accepting
> votes)here is how Round 2 works.
>
> ** **
>
> Our field has narrowed from 9 to 3.  Your top 3 MVP's this year are
>
> ** **
>
> David Easter
>
> Frederick W Grooms
>
> Jason Miller
>
> ** **
>
> So...here is how it will work, you can still cast your vote for your pick
> 1st-3rd, or just 1st as some of you chose to do in round 1.  If you already
> cast a vote, your vote still stands, but you can choose to change it if you
> want.  If you chose to vote like this (an actual vote BTW)
>
> ** **
>
> 1 - Tauf
>
> 2 - Jason
>
> 3 - Carl
>
> ** **
>
> here is what I'm doing with that...Tauf and Carl are no longer in the
> pool, so I take their names off, and Jason slides into first place vote for
> this person.
>
> ** **
>
> If you voted for 3 people that are no longer eligible, your MVP vote has
> been nullified, and you are encouraged to vote again.
>
> ** **
>
> Both Doug and Ryan are still the only two Beyond the Call nominees, and
> you can still vote for them if you haven't already...but I won't be
> accepting changes to this vote.
>
> ** **
>
> Soyou know who you voted for...any vote for the remaining 3 nominees
> is automatically carried over to the next round...but you can change that
> if you so choose...
>
> ** **
>
> Lets pick an MVP folks :)
>
> ** **
>
> On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing 
> wrote:
>
> It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call.
>  The rules changed a bit this year regarding the nomination process, which
> allows us to have a larger pool of nominees than would normally be
> available, which brings its own challenges.  The voting will run 4 weeks
> this year.  I'm going to run it as several voting rounds with people being
> eliminated, and by the final round have finalists.  This year we have a
> record number of nominees.  Here are the rules.
>
> ** **
>
> * Voting starts now and ends Sunday August 18th at 5PM EST
>
> * Voting is by the Individual REAL person, so redistribution lists don't
> vote, your identity must be known, and those that have multiple
> subscriptions still get only one vote
>
> * BMC Software employees on the ARSList are eligible to vote
>
> * All decisions of myself or the oversight panel are final (if I have to
> make a controversial decision, I confer with 3 past MVP winners for their
> opinion)
>
> * The Award will be made on Thursday October 3rd at WWRUG13: Award
> Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until
> then, well okay, except me and Daniel]
>
> * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT*
>
> ** **
>
> MVP VOTING FORMAT:
>
> Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd,
> each position has a weight to it.  At the end of 2 weeks, we will have a
> runoff of the top 3 nominees where we will use the same fo

Re: ARSList Award Voting Time - Round 2

[Longwing, Lj]

 Come on folks, it's for
the kids!! 


On Wed, Aug 7, 2013 at 10:59 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Maybe you should start singing and dancing!
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, August 07, 2013 11:48 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSList Award Voting Time - Round 2
>
> ** **
>
> ** 
>
> As of right at this moment we have 78 people voting for MVP, and 73 for
> BMC Beyond with total 86 unique people votinglets keep the votes coming
> in folks...I want to reach 100 if possible :)...I feel like I'm on a
> telathon at 4 AM :)
>
> ** **
>
> On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing  wrote:
> 
>
> Just a reminder, in case you forgot...send votes to
> arslistawa...@wwrug.com :)
>
> ** **
>
> And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes
> because of the cut from 9 to 3...so you still have the opportunity to make
> a difference :)
>
> ** **
>
> On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing  wrote:
> 
>
> Ok folks, round 2 for MVP (BMC Beyond the call is still accepting
> votes)here is how Round 2 works.
>
> ** **
>
> Our field has narrowed from 9 to 3.  Your top 3 MVP's this year are
>
> ** **
>
> David Easter
>
> Frederick W Grooms
>
> Jason Miller
>
> ** **
>
> So...here is how it will work, you can still cast your vote for your pick
> 1st-3rd, or just 1st as some of you chose to do in round 1.  If you already
> cast a vote, your vote still stands, but you can choose to change it if you
> want.  If you chose to vote like this (an actual vote BTW)
>
> ** **
>
> 1 - Tauf
>
> 2 - Jason
>
> 3 - Carl
>
> ** **
>
> here is what I'm doing with that...Tauf and Carl are no longer in the
> pool, so I take their names off, and Jason slides into first place vote for
> this person.
>
> ** **
>
> If you voted for 3 people that are no longer eligible, your MVP vote has
> been nullified, and you are encouraged to vote again.
>
> ** **
>
> Both Doug and Ryan are still the only two Beyond the Call nominees, and
> you can still vote for them if you haven't already...but I won't be
> accepting changes to this vote.
>
> ** **
>
> Soyou know who you voted for...any vote for the remaining 3 nominees
> is automatically carried over to the next round...but you can change that
> if you so choose...
>
> ** **
>
> Lets pick an MVP folks :)
>
> ** **
>
> On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing 
> wrote:
>
> It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call.
>  The rules changed a bit this year regarding the nomination process, which
> allows us to have a larger pool of nominees than would normally be
> available, which brings its own challenges.  The voting will run 4 weeks
> this year.  I'm going to run it as several voting rounds with people being
> eliminated, and by the final round have finalists.  This year we have a
> record number of nominees.  Here are the rules.
>
> ** **
>
> * Voting starts now and ends Sunday August 18th at 5PM EST
>
> * Voting is by the Individual REAL person, so redistribution lists don't
> vote, your identity must be known, and those that have multiple
> subscriptions still get only one vote
>
> * BMC Software employees on the ARSList are eligible to vote
>
> * All decisions of myself or the oversight panel are final (if I have to
> make a controversial decision, I confer with 3 past MVP winners for their
> opinion)
>
> * The Award will be made on Thursday October 3rd at WWRUG13: Award
> Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until
> then, well okay, except me and Daniel]
>
> * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT*
>
> ** **
>
> MVP VOTING FORMAT:
>
> Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd,
> each position has a weight to it.  At the end of 2 weeks, we will have a
> runoff of the top 3 nominees where we will use the same format, which
> should give us a clear winner, if a tie does occur, we will cull the 3rd
> place votes and see if that gives a winner.  In the unlikely event that we
> still don't have a winner, then just the top 1 vote will count.  If then,
> we still have a tie, Daniel and I will confer with past winners to break
> the tie.
>
> ** **
>
> MVP Nominees are
>
> *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the
> community that provides resources both on and off list.  His nomination
> this year called out his knowledge of integrations and server setups as a
> key factor of his helpful nature.
>
> *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been
> part of the BMC Remedy community for quite a few years and since joining
> the list has helped many members with a variety of problems.  His
> nomin

Re: Auto-logout and session expiration on the midtier

[Longwing, Lj]

I immediately went looking on communities because I remembered a thread
over there

https://communities.bmc.com/message/332890

Then of course found that it was you that created that threadso, if
Laurent can't help you further with that...I'm not sure what help you might
findAxton may have something up his sleeve...maybe someone else that
thinks outside the box a bit more :)


On Wed, Aug 7, 2013 at 7:59 AM, Patrick Snyder
wrote:

> Our users are getting frustrated with the way Remedy handles session
> expiration on the midtiers. If a session expires and you are in the middle
> of filling out a form, you receive no preliminary warning and no indication
> that your session has expired until you perform an action, which by then it
> is too late and you must open a new remedy session in another window and
> manually copy and paste the information from the incomplete form into a new
> form in order to save it (this is BMC's advised "solution" to the problem).
> I have been working on a way to notify the user that their session will be
> expiring but am running into issues. I realize this is a common issue but
> have yet to find any useful threads that answer my question in the forums.
>
> So far I have been working with the existing client side status bar timer
> that is running based on the timeout settings it receives from the server
> upon session changes. I am showing the user a message when they have five
> minutes left and have given them a prompt which, through an ajax call, will
> reach out and touch the session on the server so that they can avoid the
> timeout, or if they choose they can immediately end their session. I also
> have it actively kicking the user off as soon as the session clock hits
> 00:00 and they have not chosen to extend their session.
>
> The issue I am facing occurs when users have remedy running in multiple
> browser tabs. The client side clocks do not stay in sync and therefore the
> user may choose to extend their session on one tab but the client side
> timer from another tab will still expire and kick them out. I attempted to
> use a session variable to universally track the amount of time left and
> reach out to it incrementally to keep all the client windows in sync
> however, I realized that since I am reaching out and touching the session,
> remedy assumes this is action committed by the user and resets the session
> timer thus infinity extending the users session.
>
> Regardless of my attempts summarized above, has anyone had any luck
> finding a method to make remedy's session expiration more user friendly? If
> I have missed an active thread with a solution to this please point me in
> that direction otherwise I would appreciate any solutions anyone can
> provide.
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Force Display mode for a form

[Longwing, Lj]

well..it's not complex...so if you have complex workflow, it may be in the
order that you are doing things...a simple active link that opens the
record in question in 'display' mode, and then a second action that closes
the current window, is all that's needed...if you are doing it in the other
order (close, then open) the close action terminates the AL in question, so
the open never occurrs...


On Tue, Aug 6, 2013 at 12:56 PM, Alan Truelove wrote:

> **
> On performing a Search, and getting results panel, the selected ticket
> appears in Modify mode
> how to automate' change to display mode'? A user group post says close and
> reopen the window with Active Link. OK I wrote (complicated) workflow to do
> that & it worksI am prob overlooking an easier method...  Thanks!
>
>
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_

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