Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Matt Laurenceau]

Engaging before Thanksgiving happens.

Obviously enjoyed the Tech (AR System) and People (Doug) *love* shared in
the past couple of weeks.

I'll share my story.

My first job (yeah, before 2000, just after school), was to implement AR
System for a telco in Europe. Definitely loved the technology!
Did a couple of other AR System implementations in Europe
Then I was lucky enough to join Remedy Corp. I was so excited by this
Silicon Valley startup!
That's how I met Doug. He took the time to send a 2-page Email explaining
bits and bytes of how seamless Single Sign On should work with AR System. I
was truly amazed.
We then had the "Peregrine interlude", as many of you know it...
BMC became such a better home for all of us.
And so much happened at BMC since Remedy joined (already 17 years ago!).
And you can all be proud, the hottest items in BMC's portfolio leverage the
spirit & magic that was inherited from Remedy
I've then met Dan, Misi, Jason, LJ, Kelly, Lenny, Phil, Arnold, Doug B,
Dave and many others (Anders, Tony, Betina, Joe, Shyam, Rick, Axton, David,
Carin, Eric, Herb, Kais, Matt R... just to name a few). Enjoyed much time
(online or IRL) with many of you.
So much was achieved thanks to conversations between all of you.

My key takeaway from this story:
*People are the core of everything.*
They create technologies, they enable stories, they connect to other people
to spread successes.

Wishing Doug the best.
And wishing you all best Business, hopefully with AR System or Helix.

Cheers,

~ Matthieu Laurenceau
https://www.linkedin.com/in/mattlaurenceau/



On Thu, Nov 14, 2019 at 6:19 PM Dariusz Kuzara 
wrote:

> Well,
> Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM
> world for over 10 years but as Tommy still subscribed to the most valuable
> and supporting mailing list ever!!! It is very sad news the lsit is
> closing, Dough is leaving (I hope it well deserved retirement!!!).
> Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be
> mentioned here!!!
>
> Good luck to all of you guys!!!
>
> I'm missing Action Request System its functionalities and rapid
> development possibilities in my current job very much!!!
>
> Cheers,
>
> Dariusz Kuzara
>
> pt., 4 paź 2019 o 15:15 Tommy Nijem  napisał(a):
>
>> Well, even though I have been in-active on the ARS/Remedy platform for
>> more than 10 years I continue to subscribe to this list and this community.
>> I was fairly active on the ARSList and with Remedy in the late 90’s and
>> early 2000’s and in many ways I owe that to Doug and the visionary software
>> he created. I can still recall how excited I was whenever Doug would weigh
>> in on a question or thread on the list.
>>
>> Doug, I wish you the best and I hope that you carry a sense of pride and
>> accomplishment forward in to your future!
>>
>> -Cheers
>>
>> -Tommy
>> ---
>> Tommy Nijem
>> NIJEMtech--Your trusted technology advisors
>> (229) 269-4151
>>
>>
>> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>>
>> +1000
>>
>> Kaïs.
>>
>> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>>
>>
>>
>> Let us help BMC understand what a great rapid development platform it is.
>> Let us help them understand that the Innovation Suite and the Action
>> Request System should be merged into a single platform again.
>>
>> The ARSlist has has been a very important place for me, making it
>> possible to connected with all of you, our extended family of Remedy
>> professionals. I am sure we will be able to stay connected in the future
>> where we continue to help and collaborate with each other.
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>
>
> --
> =
> Dariusz Kuzara
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: RUG UserWorld WWRUG Engage where were they when?

[Matt Laurenceau]

2003:
 - SF for RUG
 - Sorento, Italy for RUC (god, we had a lot of fun there, do you guys
remember lemoncello?)

Source:
http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003

Cheers, Matt
http://bit.ly/MattProfiles


On Wed, Jul 30, 2014 at 9:57 PM, Daniel  wrote:

> **
>
> Apparently a bunch of us old timers haven’t recorded where the conferences
> were held.
>
> I tried looking up old presentations but the templates didn’t say where.
>
>
>
> Obviously I know where the past 5 (2009-2013) and this year are\were.
>
> I have found some of the information for the following ones ….
>
>
>
> Can anyone fill in the following?
>
> 1993
>
> Santa Clara
>
> Westin Hotel
>
> 1994
>
> 1995
>
> Burlingame
>
> 1996
>
> 1997
>
> 1998
>
> 1999
>
> DisneyLand
>
> 2000
>
> 2001
>
> DisneyWorld
>
> Swan Hotel
>
> 2002
>
> San Diego
>
> Synergy (sorry, it was a conference with some Remedy stuff)
>
> 2003
>
> 2004
>
> 2005
>
> Washington DC
>
> 2006
>
> San Francisco
>
> 2007
>
> Vancouver
>
> 2008
>
> NONE\Lisbon for Europe
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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Re: BUG14 ? BSUG14?

[Matt Laurenceau]

 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
> Are, and have been for 20 years"
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
> Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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Re: Last PowerPoint from WWRUG13

[Matt Laurenceau]

Thanks Howard.

A social (and *transparent*, thus with far more inertia) way for you to
influence is to *post/vote/comment *on Ideas for 2014 Event, in WWRUG Group
on BMC Communities <http://bit.ly/19z2OVT>. A couple of you did it already,
and I can tell you it was noticed :)

We'll make sure the BMC Events team (very friendly and open people) looks
at these post to leverage your collaborative thoughts, and make the Event a
success for the Community.

Take care, Matt

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau



On Wed, Oct 9, 2013 at 5:35 PM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> All,
>
> ** **
>
> I wonder if I could get the last page of the last presentation from
> WWRUG13 closing meeting on Friday? 
>
> ** **
>
> There were some BMC email addresses, that I wanted to write down (but did
> not).
>
> ** **
>
> Thanks,
>
> ** **
>
> Howard
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]<http://www.coxenterprises.com/>
> 
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
> 
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*<http://innovation.coxenterprises.com/ideas>
> * *
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
> yourbadges.aspx*<http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx>
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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Re: Thanks to all for WWRUG13

[Matt Laurenceau]

HUGE congrats to *Dan *and the bigger team:

   - WWRUG *Board Members*, who designed for success
   - WWRUG *Volunteers*,* *who made the experience great, every single day

And ... also *all of you* who participated (aka "who were able to get
buy-in from their manager", because we *all *want to go, it's often a
budget decision ;-), and made WWRUG13 edition a great success for
collaboration.

I'll definitely work with the BMC Events team (1st meeting already
scheduled) to add my humble contribution to make the 2014 event in Florida *at
least as valuable *to got to than WWRUG13 was.

Matt
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles


On Sun, Oct 6, 2013 at 10:55 PM, Howard Richter  wrote:

> **
>
> After recovering from my redeye back to Atlanta, I just wanted to thank
> everyone who worked so hard on putting WWRUG13  together.
>
> ** **
>
> The knowledge I have acquired and the memories of the people that I met up
> with, will stay with me forever.  
>
> ** **
>
> The one scary part was, walking in to the meeting room for the first time
> Monday night and seeing how many of the people I have known for all these
> years now had gray hair. Reminding me of how long I have been playing with
> Remedy.
>
> ** **
>
> At the end I know that the time I spent with my fellow Remedy enthusiasts,
> proved to me that we are not just a group of geeks that have a common
> platform that we all work on. But we are a family (that bleeds green) and
> our homes are all around the world.
>
> ** **
>
> Thank you again for a great time and I hope to see you all in Orlando,
>
> ** **
>
> Howard
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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"Where the Answers Are, and have been for 20 years"

Re: ARSLIST LIVE Panel

[Matt Laurenceau]

ARSlist is definitely where all started, thanks to *Dan *(and great support
from *Doug *-- see slide 3 <https://communities.bmc.com/docs/DOC-26614>)

Adding more explanations regarding terminology:

   - "BMC Communities" (this name) indeed is 2 years old
   - "Developer Network" was the previous name (started in 2006, with a far
   smaller scope)
   - Online Collab for BMC ecosystem actually started in 2000 (see on
   slideshare 13 years of online community <http://bit.ly/177vY2B>)


Even if BMC Communities is orchestrated by BMC, it's designed *for *users, *by
*users, and there is no censorship:

   - see slide 6 <https://communities.bmc.com/docs/DOC-26614>, LJ
   <https://communities.bmc.com/people/lj.longwing>(and
Laurent<https://communities.bmc.com/people/lmame>also for example)
recently reviewed "next gen of BMC Communities" (that we
   plan to launch in Nov or so)
   - see slide 7 <https://communities.bmc.com/docs/DOC-26614>, Syd
   <https://communities.bmc.com/people/syddent>made his own blog posts for
   SLM (and we for sure like such engagement - *you *can join Community
   Managers Collab<https://communities.bmc.com/groups/community-managers-collab>
should
   you be interested, for this product and others)
   - Moderation is often done by customers/prospects (not only BMC
   Employees)

The "forum" part of BMC Communities has a pretty decent size (17,000 new
discussions in the past 12 months)
The scope of BMC Communities also includes:

   - Blog posts from Experts to proactively share tips (in each Product
   Community <https://communities.bmc.com/community/bmcdn> - mostly
   R&D/Support, but users like Syd post too)
   - Ideas <http://bit.ly/Kkf31S> that you can post or vote on (to
   influence roadmap - see Product
Ideas<https://communities.bmc.com/groups/product-ideas>
   )
   - Beta Programs, and Advisory
Boards<https://communities.bmc.com/community/programs>
   - Full BMC Portfolio (Control-M, Bladelogic, Patrol/ProactiveNet, CLM,
   Mainframe, etc.)

BMC Communities actually covers the full Customer
lifecyle<http://bit.ly/BMCC_ppt1>

Cheers,

Matt Laurenceau
+33 6 73 51 94 85
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau


On Thu, Oct 3, 2013 at 7:40 PM, Blairing  wrote:

> Q: can you comment on the differences between BMC communities and the
> ARSLIST?
>
> Bloom: depth of long term expertise and fast response are best found on
> ARSLIST. ARSLIST is email based which gets around web page blockers in some
> locations. ARSLIST is also independent from BMC.
>
> Mueller: ARSLIST has been around for 20 years, BMC Communities for 2.
> ARSLIST is customer driven. BMC communities supports multiple products
> without some of the social aspect. There are overlaps. Communities includes
> many BMC employees as participants, ARSLIST less so.  If the technology had
> been around in 1993, chances are that ARSLIST would have been a web
> forum
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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"Where the Answers Are, and have been for 20 years"

Re: WWRUG13 hotel rooms, RFN: Request for Needs

[Matt Laurenceau]

Thanks Dan for making things easy (compelling *and cheap*) for all of us.
I believe everybody around me is all set, but I'll ask around.

You all have a great week-end,
Matt

Friday OT: "Do you know how to call a clever man in France? A tourist!"



On Fri, Sep 13, 2013 at 4:07 PM, arslist  wrote:

> **
>
> Hello Listers,
>
> ** **
>
> Well, if any of you procrastinated about getting your hotel rooms at the
> Fairmont you will have discovered they are gone. The hotel closed the room
> block on schedule and would not give us an extension.
>
> ** **
>
> If you can’t go because the room rate is way too high now and you are
> willing to stay over the weekend before the conference to get a lower rate
> ($250.00; yep still high but less than the going rate of 359.00+) let me
> know, I am in the middle of trying to get us a new room block opened for
> the next week since the actual hotel isn’t sold out just yet].
>
> ** **
>
> For anyone from overseas that hasn’t booked a room at the hotel yet, once
> again please send me an email with arrival and departure date and I might
> be able to help you out.
>
> ** **
>
> Send emails to d...@wwrug.com 
>
> ** **
>
> Note: This is a limited time arrangement so action needs to happen this
> week. Hmm, today.****
>
> ** **
>
> Thanks Daniel
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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Re: BMC Completes Transaction to Go Private

[Matt Laurenceau]

Thanks Misi!

The full "open letter" (and a vid from Bob) is on
http://www.bmc.com/info/2013/privatization-announcement.html
I definitely expect things to be even more flexible and innovative at BMC :)

Cheers, Matt
http://bit.ly/MattProfiles


On Wed, Sep 11, 2013 at 10:52 AM, Misi Mladoniczky  wrote:

>
> http://app.go.bmc.com/e/es.aspx?s=1545&e=225649&elq=a43cdfac87bc4bd98ec74df6e2da2b1c
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
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Re: OT: An unexpected fork in the road...

[matt . laurenceau]

+1

~ Matt Laurenceau

- Reply message -
From: "laurent matheo" 
To: 
Subject: OT: An unexpected fork in the road...
Date: Fri, Apr 5, 2013 09:56
**
Wow...
Same as Jason here, stunned...


On 05 Apr, 2013,at 02:25 AM, "Easter, David"  wrote:

Hi All,   I watched the movie "Moneyball" a few nights ago.  Billy Beane 
(general manager for the Oakland A's) had advice for delivering bad news - just 
give it to 'em straight.  So here goes.   As of April 5th, I'm no longer an 
employee of BMC Software, Inc.   While my disclaimer has always stated that my 
participation in this group wasn't an official function for BMC, obviously this 
turn of events puts a significant kink in my continued involvement in the 
ARSList. :-)  Note that this is in no way a result of the April Fool's posting 
that I sent out... lest someone jump to an errant conclusion.   I won't be able 
to discuss any details of the situation, but you guys deserved to hear the news 
straight from the horse's a er... mouth.This has been an amazing 7 
years of my career and all of you are the reason for that.  This is the most 
vibrant, animated and supportive group I've ever had the pleasure to be a part 
of.  I've met many of you in person, talked with even more in virtual space, 
but I feel like a part of a family with all of you.  I will truly miss the 
opportunity to represent the brand and products that you channel so much 
passion and positive energy towards.This E-mail address 
(david_eas...@bmc.com) will cease functioning, but I've created a new E-mail 
address (david_easter...@yahoo.com) and subscribed to the list as a "private 
citizen".  I'll continue to contribute what I can - just from a different 
vantage point.  So this isn't goodbye - just a change in the weather... -David 
J. Easter(Previously) Manager of Product Management, AR System

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc._ARSlist: 
"Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the 
Answers Are" and have been for 20 years_

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Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

[matt . laurenceau]

I'm sure that Doug's "account" will go great, can't remember his exact ID in 
the User form, but there is a special setting in FTS that makes sure he's 
indexed properly, and people find him when they search in WWRUG.

~ Matt Laurenceau



- Reply message -
From: "Jason Miller" 
To: 
Subject: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice 
guy) Update
Date: Wed, Mar 6, 2013 20:00
**
May all required fields be populated with accurate data avoiding: Required 
field (without a default) not specified.

On Wed, Mar 6, 2013 at 10:01 AM, Tauf Chowdhury  wrote:

**
Hopefully they don't truncate any important "attachments." 


On Wed, Mar 6, 2013 at 12:51 PM, Stroud, Natalie K  wrote:


May those who test his code be gifted with skill and insight and may only minor 
bugs be found.





Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008







-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC

Sent: Wednesday, March 06, 2013 10:29 AM

To: arslist@ARSLIST.ORG

Subject: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice 
guy) Update



May his SEND-EVENT actions be received by the proper window id and process 
successfully.



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom

Sent: Wednesday, March 06, 2013 10:26 AM

To: arslist@ARSLIST.ORG

Subject: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update



**



For those of you who were at WWRUG12, you heard Doug mention that he was going 
to be having an important medical procedure.



The procedure was actually two operations. The minor one occurred and went fine.







The Major one is tomorrow, Thursday March 7th. Doug is already in Dallas 
undergoing tests (Medical, not Remedy certifications).







I would like to ask everyone to send Doug some collective good will, prayer to 
the deity of your choice, Karma, positive meditation,



bottles of Guinness. Actually I have promised him a keg of it J







He has also asked me to say the following:



"I just don't want to see the ARSList stray too far from the technical 
discussion on my account."







So as the Founder and administrator of the ARSlist, I ask you to please phrase 
any posts to the list about this as a technical discussion, for example:



"Best wishes to Doug and hope his active links continue to fire running 
processes on the Server, how does one do that again?".







I kid, humour is important, the operation is serious, but is expected to go 
well.



Doug went to Dallas because that is where the surgeon that did the first 
operation went,



and we do expect him to celebrate the success at WWRUG13 this year.







Daniel



Friend of Doug



_ARSlist: "Where the Answers Are" and have been for 20 years_



___

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"Where the Answers Are, and have been for 20 years"



-- 
Tauf Chowdhury



_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: MVP 2012 - Congratulations LJ Longwing!

[Matt Laurenceau]

LJ, ya da man! (try to pronounce with a French accent ;)

~ Matt


On 18 oct. 2012, at 17:46, Julie Sellers  wrote:

> **
> Ditto, Ditto, Ditto; Kudos LJ!!!
> 
> 
> From: Matt Reinfeldt 
> To: arslist@ARSLIST.ORG 
> Sent: Thursday, October 18, 2012 7:05 PM
> Subject: Re: MVP 2012 - Congratulations LJ Longwing!
> 
> **
> I totally agree, LJ!  Congrats, sir!  Well deserved, for you!
>  
> --matt
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, October 18, 2012 4:13 PM
> To: arslist@ARSLIST.ORG
> Subject: MVP 2012 - Congratulations LJ Longwing!
>  
> **
>  
> You had it coming a long time!
>  
> Joe
> _attend WWRUG12 http://www.wwrug.com/ ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
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Re: WWRUG12 activities

[Matt Laurenceau]

Thanks Doug!

@all, see here how to enjoy it in one
click<https://communities.bmc.com/communities/groups/worldwide-remedy-user-group/blog/2012/10/12/wwrug-twitter-feed-right-here>
.

You'll also find a *very relevant* comment from Anders "the mobile rock
star" Wilhelm. If you haven't downloaded iOS (go
here<http://www.erwe.se/wwrug/wwrug.html> with
your iOS device, click "Install App") or
Android<https://play.google.com/store/apps/details?id=se.erwe.wwrug12>app,
do it now, they are very cool.

Cheers, Matt (about to enjoy local breakfast - California will kill me ;)


On Sat, Oct 13, 2012 at 9:53 AM, Doug Blair  wrote:

> Greetings from San Jose!
>
> This message is mostly for those on the ARSLIST who are not able to join
> us at the World Wide Remedy Users Group conference. Gonna be a busy week.
> We don't want you to miss anything!
>
> We use our Twitter feed to let conference attendees know about last minute
> changes in schedules (which never happen), start of events, topics of BOF's
> (Birds of a Feather sessions), award winners and general goings on. This
> year our Tweets are gatewayed onto the WWRUG page at BMC Communities too.
>
> If you are interested in following or tweeting activities in San Jose, use
> the hashtag #wwrug and/or follow @wwrug
>
> No, of course it's not the same as being here, but at least you'll have
> some clue about what what we're doing :-)
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> _______
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: FRIDAY Community Love? BMC Remedy++

[Matt Laurenceau]

you're da man Venkat!
I sure posted on Google+
too<https://plus.google.com/111882191091175150723/posts/bcnePY2tixQ>
.

When I woke up today, there were *27* "Likes" (we were #6)
Now we're at *43*, we're now #3 :)

Yeees, thanks all (and let's beat the other competitors in the next
hours next)

Have a wonderful week-end, Matt

On Fri, Sep 7, 2012 at 4:42 PM, Maddala, Venkat wrote:

> **
>
> Not only up voted, just tweeted it too!!!
>
> ** **
>
> Venkat Maddala
>
> http://RemediesForRemedy.com
>
> ** **
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau
> *Sent:* Friday, September 07, 2012 4:07 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* FRIDAY Community Love? BMC Remedy++
>
> ** **
>
> ** All,
>
> ** **
>
> Somebody pointed me recently to this ITSM Tool 
> list<http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html>
> .
>
>- Not seeing BMC Remedy at the top makes me feel strange.
>- Seeing almost-unknown technologies have more "likes" than BMC Remedy
>makes me feel very bad.
>
> ** **
>
> Should you feel the same, please thumb up BMC 
> Remedy<http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html>
> .
>
> ** **
>
> *Note*: to authenticate on this list.ly-powered platform, you can use
> your Facebook or Twitter account, quick and easy, no hassle, no spam :)***
> *
>
> ** **
>
> You all have a great Friday and a wonderful week-end!
> 
>
> ** **
>
> ~ Matt Laurenceau, BMC Software
>
> Senior Community Ambassador, BMC Communities
>
> matthieu_laurenc...@bmc.com
>
> Follow me at @Matt_L <https://twitter.com/matt_L>
>
> Skype: matt.laurenceau 
>
> ** **
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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FRIDAY Community Love? BMC Remedy++

[Matt Laurenceau]

All,

Somebody pointed me recently to this ITSM Tool
list<http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html>
.

   - Not seeing BMC Remedy at the top makes me feel strange.
   - Seeing almost-unknown technologies have more "likes" than BMC Remedy
   makes me feel very bad.


Should you feel the same, please thumb up BMC
Remedy<http://www.servicesphere.com/blog/2012/3/5/where-can-you-find-a-list-of-itsm-and-help-desk-tools-with-o.html>
.

*Note*: to authenticate on this list.ly-powered platform, you can use your
Facebook or Twitter account, quick and easy, no hassle, no spam :)

You all have a great Friday and a wonderful week-end!

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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BMC Support looking at Social Platforms

[Matt Laurenceau]

All,

Executives from BMC Support are considering unformal interactions using
social platforms.
They'd like to hear from you.

Please check out this
post<https://communities.bmc.com/communities/community/about/blog/2012/07/02/survey-should-bmc-support-consider-social-platforms>from
DeWayne
McNally <http://www.linkedin.com/pub/dewayne-mcnally/0/931/84a>, and take
the survey <http://svy.mk/BMCSupportSocial>.

Thanks,

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: New ideas feature in BMC Communities

[Matt Laurenceau]

Terrific convo Andrew, Dan & Jason!

About BMC 
Communities<https://communities.bmc.com/communities/community/about>would
not be the right place to post such Product-focused ideas (or even
categories).

If/when the idea from
Jason<https://communities.bmc.com/communities/ideas/1011>is accepted
by R&D, it will/would touch most Products, so the idea
capability will/would be activated on:

   - sub-forums of *BMC Atrium* (AR
System<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system>,
   
SLM<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/service_level_management>,
   
D&A<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bsm_dashboards_and_analytics>,
   etc.)
   - sub-forums or *BMC Remedy* (Incident &
Problem<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management>,
   Change & 
Release<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/change_process_management>,
   
Asset<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/bmc_asset_management>,
   
SRM<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_request_management>,
   
RKM<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/knowledge_management>,
   etc.)
   - and more :)


For you to draft things, I'll create an *ARSList* Secret group for you, and
activate ideas there. *You'll be able to post your initial ideas *:)

   - Given our knowledge of the Products, knowing which product it relates
   to should be a no-brainer
   - You can use *tagging *to mention if your idea focuses on:
   installation, User Experience, performance, compatibility, etc.

*
*
*Benefit*: if/when idea from
Jason<https://communities.bmc.com/communities/ideas/1011>makes it, all
these ideas will be ready to be moved on the appropriate
forums, and R&D will see how organized the BMC Remedy Community is :)

*@all, you make my day!*

Take care, Matt

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau


On Sat, Jun 16, 2012 at 1:39 AM, Goodall, Andrew C  wrote:

> **
>
> **1. **Development IDE Enhancement Ideas, e.g. multi layered
> filtering, built in Migrator, improved version control integrations with
> OTS Version control products. 
>
> **2. **Workflow Capability Enhancement Ideas, e.g. complex web
> services
>
> **3. **AR System Enhancement Ideas, e.g. transparent db failover
> capabilities without having to recycle services.
>
> **4. **ITSM Service Desk Enhancement (Incident and Problem) Ideas,
> e.g. dataload capabilities, administration improvements and simplification,
> facebook newsfeed style worklogs
>
> **5. **ITSM Asset Management Enhancement Ideas
>
> **6. **SRM Enhancement Ideas
>
> **7. **Atrium CMDB  Enhancement Ideas
>
> **8. **Installer Enhancement Ideas
>
> **9. **OTS Integration Requests to third party products, e.g. multi
> layer AD security groups for application permissions and ITSM functional
> roles
>
> **10.  **What would make you end user work life more efficient and
> productive
>
> **11.  **What would make the back-end ITSM administration more efficient**
> **
>
> **12.  **What new product would you like to see in AR System or ITSM,
> e.g. Deployments.
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *arslist
> *Sent:* Friday, June 15, 2012 4:44 PM
> *To:* arslist@arslist.org
> *Subject:* Re: New ideas feature in BMC Communities
>
> ** **
>
> ** 
>
> When I open the call for categories, which will be quite soon,
>
> Please submit what you would like to see.
>
> ** **
>
> No guarantees of course, it goes with the ebb and flow of the arslist
> response to them,
>
> Along with time considerations and rarely me vetoing a category. My veto
> is usually if the category
>
> Seems unduly negative or not constructive or just not entertaining enough
> for the live event.
>
> ** **
>
> I applaud the BMC efforts, if they are willing to include some sort of
> guarantee, e.g.:
>
> The single improvem

Re: New ideas feature in BMC Communities

[Matt Laurenceau]

Thanks Joe, all great points!

Dan Bloom and I were having a (very compelling) conversation earlier this
week on ways users who really contribute to the community (by posting ideas
to improve it) could be recognized. More to come at WWRUG12 :)

About 8 months ago, Axton and I were talking on ARSList about *transparency
and openness *in community interactions.
Since that talk, many exciting things happened:

   - many areas have been fully *opened *(Google indexes them), and
   interactions on critical communities have increased by 5x or 10x
   - the site has been *simplified*, with a more actionable User
Interface<https://communities.bmc.com/communities/community/about/blog/2012/04/05/introducing-our-april12-user-experience-refresh>
(making
   it easier to post at the right place, a sub-community within Product
   Forums <https://communities.bmc.com/communities/community/bmcdn> for
   tech question, etc.)
   - Experts from *R&D* proactively share thoughts on the Tech
Blogs<https://communities.bmc.com/communities/docs/DOC-18434>we've
launched so far


Regarding *ideation*, it is in pilot for now in About BMC
Communities<https://communities.bmc.com/communities/community/about>,
so that all users can send feedback (and vote on ideas posted by others) to
improve the site.

   - If the *pilot* is a success (engagement from the community voting on
   ideas, and great ideas being posted), it increases the chances of a
   transparent ideation process to be used in other places
   - We will share feedback directly on the ideas that are posted (see
this ideation
   overview <http://bit.ly/Kkf31S>)
   - Should you want *the idea concept *to be used for *BMC Products*, you
   can vote on the idea posted by
Jason<https://communities.bmc.com/communities/ideas/1011>

Can't wait to F2F for WWRUG12,

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau

On Fri, Jun 15, 2012 at 6:59 AM, Joe D'Souza  wrote:

> ** **
> Depending on how the follow through, this definitely is encouraging.
> Hopefully its not just a bottomless bucket.
>
> What would be the follow through mechanism? Who would be looking at these
> suggestions? How would the submitter of an idea know that his/her thought
> has been recognized and that the suggestion may be implemented either in
> part or full..??
>
> Maybe at a future ARS List awards we can have a new category for the most
> valuable idea of the year & another for the most popular idea depending on
> user votes..
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG]*On Behalf Of *Jason Miller
> *Sent:* Thursday, June 14, 2012 3:26 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* New ideas feature in BMC Communities
>
> ** Hi all,
>
> Just wanted to give a heads up that BMC added a feature to the BMC
> Communities that allows people to submit ideas and others to vote the idea
> up or down.
>
> https://communities.bmc.com/communities/community/about?view=idea
>
> Right now it is only appears to be in the "About BMC Communities" section.
>  I know many of us have wanted something similar to this for years
> regarding RFEs.  This is encouraging.  Let's hope the ideas feature expands
> in to the Product Forums.
>
> Jason
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Matt Laurenceau]

Thanks Joe and all, great to have a thriving community :)

Calling it a day in my side,

Matt

On 31 mai 2012, at 22:36, Nancy Tietz  wrote:

> **
> At the bottom of the Wiki you can rate the page… giving a rating is proving 
> that somebody is looking at it at least.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
> Sent: Thursday, May 31, 2012 4:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> **
> 
> One of the things I’d thought of that could be done would be to enter some of 
> the information presented at the last WWRUG keynote in terms of history.   I 
> notice that the Remedy Corp page is not at risk and it’s mainly just history 
> – so perhaps updating the AR System page with additional content like that 
> would be enough.  If a WWRUG owner could do that, I think it’d go a long way.
> 
>  
> 
> -David J. Easter
> 
> Manager of Product Management, AR System
> 
> BSM & Atrium Solutions Management
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, May 31, 2012 1:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> **
> 
> I just added a couple of things after creating a new wiki account.. Wiki is 
> one of the SN sites I had stayed away from... nothing significantly important 
> but I modified the AR object list section with menus, web services and 
> flashboard objects...
> 
>  
> 
> What are they really looking for to keep the page alive??
> 
>  
> 
> Joe
> 
>  
> 
> From: matt.laurenc...@gmail.com
> 
> Sent: Thursday, May 31, 2012 4:21 PM
> 
> Newsgroups: public.remedy.arsystem.general
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: OT: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> ** ** Thanks all for the heads up.
> Competition can mess up such pages if the community doesn't stand up.
> 
> Who *outside of BMC* could please update this Wikipedia page with a couple of 
> facts, so that it is not deleted?
> 
> Thanks, 
> 
> ~ Matt Laurenceau
> Sr Community Ambassador, BMC Communities
> http://bit.ly/MattProfiles
> Skype: matt.laurenceau
> 
> - Reply message -
> From: "Pat Zandi" 
> To: 
> Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> Date: Thu, May 31, 2012 20:04
> 
>  
> 
> Wikipedia is managed by people who want you to think like them and money 
> talks as well as when it fits my way of thinking
> 
> 
> Sent from my iPhone
> 
> 
> On May 31, 2012, at 12:50, Jason Miller  wrote:
> 
> ** I was playing with Google BBS terminal and landed on the ARS Wikipedia 
> page.  I was surprised to see a warning that the page will be deleted on June 
> 5th.
> 
>  
> 
> Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."
> 
>  
> 
> http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
> 
>  
> 
> It is proposed that this article be deleted because of the following concern:
> No attempt since June 2011 to demonstrate the notability or remove the pure 
> promo content of this article about obscure software. 
> If you can address this concern by improving, copyediting, sourcing, renaming 
> or merging the page, please edit this page and do so. You may remove this 
> message if you improve the article or otherwise object to deletion for any 
> reason. However, please explain why you object to the deletion, either in 
> your edit summary or on the talk page. If this template is removed, it should 
> not be replaced.
> The article may be deleted if this message remains in place for seven days, 
> i.e., after 02:51 on 5 June.
> If you created the article, please don't be offended. Instead, consider 
> improving the article so that it is acceptable according to the deletion 
> policy.
> Notify author/project: {{subst:proposed deletion notify|BMC Remedy Action 
> Request System|concern=No attempt since June 2011 to demonstrate the 
> notability or remove the pure promo cont

Re: Howard Richter's is having a kidney Transplant (thank you)

[matt . laurenceau]

Great, thx Dan for sharing, you Social dude :)

Howard, looking forward to having you posting here!

Cheers,

Matt
Sent from my new Android gadget 

- Reply message -
From: "arslist" 
To: 
Subject: Howard Richter's is having a kidney Transplant (thank you)
Date: Fri, Apr 20, 2012 14:07


Just looked at Facebook and he posted there 14 hours ago that he was sitting
up in a hospital bed with his new kidney.

So far, so good. Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: April 19, 2012 11:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Howard Richter's is having a kidney Transplant (thank you)

Sigh.
That email is that they just got to the hospital. We await the promised
update.

Should we have asked for them to arrange for volunteer staff to twitter us
with every detail, Or perhaps just wait to hear back from him?

Considering he said in a few days, there is a chance that we will have a
reprieve from the usual banal Friday humour, (we haven't heard from Gidd in
a long time), by receiving some heart warming news that all is well in
Richter Land.

Then we can all raise our glasses on a Friday afternoon to Howard and Andrew
:-)

... Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: April 19, 2012 10:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Howard Richter's is having a kidney Transplant (thank you)

Great News Howard! So glad to hear you both are doing well! Get well soon
and please keep the progress updates coming...  :-)

On 4/17/12, Joe Martin D'Souza  wrote:
> All the very best to the both of you Howard..
>
> Joe
>
> From: Howard Richter
> Sent: Tuesday, April 17, 2012 5:36 AM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Howard Richter's is having a kidney Transplant (thank
> you)
>
> **
> All
>
> We just got to the hospital and both my son and I wanted to thank you 
> for your emails.
>
> They have been wonderful
>
>
> Thank you and my next update will be in a few days
>
> Take care and be well
>
> Howard & Andrew
>
> Sent from my iPhone 4
>
> On Apr 16, 2012, at 4:02 PM, Tami Palacky  wrote:
>
>
>   ** Hoping all goes well for you both tomorrow.  Please keep us informed.
>
>   On Friday, April 13, 2012 8:35:56 PM UTC-4, hbr wrote:
> All,
> I apologies for posting something to this list that is not Remedy 
> related. It was the only way that I could think of to contact all of 
> the people I have worked with in the world of Remedy.
>
> I know that in my 16 years of working with the AR system, I have 
> crossed paths with a number of the members of this great list and I 
> just wanted to let that at 8:30am the 17th my 23 year old son will be 
> donating his kidney to me.
>
> He graduated from college in December (with a degree in IT
> security) he has put his life on hold and spent his time helping my 
> wife and I as we struggle with the loss of my kidney functions (due to 
> some RA meds I was on in the 90s). We do dialysis at home, so I can 
> work fulltime and he sees my struggles every day.
>
> I know that we all think our children are unique and will always 
> do the right thing, but Andrew is the example of that.  How many of us 
> would in truth change our lives forever for someone else? He is doing 
> this with humor and a desire to get his old man (me) off of that darn
dialysis machine.
> Words cannot describe how proud I am of him. In a lot of ways he has 
> set the tone on how my wife's and I should handle this challenge we 
> are going through.
>
> So if you have a minute on the morning of the 17th, think a good 
> thought for me and my son.
>
> Take care and keep well,
>
> Howard
>
> Sent from Howard's iPad 2a
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

--
Sent from my mobile device


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Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

[Matt Laurenceau]

Thanks Howard for letting us know.
Your son is a great example for all of us!
 
Wishing the best to both of you, looking forward to having news. 

Cheers,

Matt Laurenceau
Follow me @Matt_L
Skype: matt.laurenceau


On 14 avr. 2012, at 02:35, Howard Richter  wrote:

> All,
> 
> I apologies for posting something to this list that is not Remedy related. It 
> was the only way that I could think of to contact all of the people I have 
> worked with in the world of Remedy.
> 
> I know that in my 16 years of working with the AR system, I have crossed 
> paths with a number of the members of this great list and I just wanted to 
> let that at 8:30am the 17th my 23 year old son will be donating his kidney to 
> me.
> 
> He graduated from college in December (with a degree in IT security) he has 
> put his life on hold and spent his time helping my wife and I as we struggle 
> with the loss of my kidney functions (due to some RA meds I was on in the 
> 90s). We do dialysis at home, so I can work fulltime and he sees my struggles 
> every day.
> 
> I know that we all think our children are unique and will always do the right 
> thing, but Andrew is the example of that.  How many of us would in truth 
> change our lives forever for someone else? He is doing this with humor and a 
> desire to get his old man (me) off of that darn dialysis machine. Words 
> cannot describe how proud I am of him. In a lot of ways he has set the tone 
> on how my wife’s and I should handle this challenge we are going through. 
> 
> So if you have a minute on the morning of the 17th, think a good thought for 
> me and my son.
> 
> Take care and keep well,
> 
> Howard
> 
> Sent from Howard's iPad 2a
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Re: importing and create forms from a ARX file

[Matt Laurenceau]

Hi.

ARX file is only data. 
You'll have to have DEF (or XML) files from your ex-colleagues to be able to 
have the structure (form with fields) to import it into. 

Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau


On 14 avr. 2012, at 09:35, "Benz, Michael"  wrote:

> **
> Hello World
>  
> A little bit of background. Our company is de-merging from our parent company 
> and we need to now create our own remedy server. We have been given all the 
> data in the form of an ARX file, but no def files for forms or active links 
> or anything.
>  
> So my question is;
>  
> is there any way to tell Remedy 7.6 SP2 to auto create a form with all the 
> fields in an ARX file; or do I have to create every form and field manually?
>  
> Thanks for any help
>  
> Regards,
>  
> Michael Benz
> Service Desk Analyst
> Holcim Australia Shared Services
> 
>  
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: ADDM

[Matt Laurenceau]

+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform, 
platform is fully leveraged by BMC Remedy (and many other BMC brands).

I don't have the answer to your specific question, but can point you to good 
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address 
this topic): on 
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
 check the blog posts (several informative videos), and of course the 
"Discovery (ADDM)" sub-community.


As you might have seen in the past weeks&months, R&D is engaging more and more, 
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory 
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?

Have a great week-end,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 30 mars 2012, at 22:19, Joe Martin D'Souza  wrote:

> I agree with David.. there are an increasing number of sites that now use 
> ADDM with CMDB and with both being owned by BMC after ADDM was bought over 
> from Tideway (just like RKM now which arguably a few years ago wasn’t a part 
> of BMC Remedy suite..)..
> 
> I am only partially exposed to ADDM so can't quite answer this question but 
> was watching this thread to absorb info coming out of it..
> 
> Joe
> 
> -Original Message- From: Shellman, David
> Sent: Friday, March 30, 2012 4:08 PM Newsgroups: 
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: ADDM
> 
> Peter,
> 
> ADDM updates CMDB which is part of ITSM.  So one could argue that it would be 
> included in this forum.  I'm sure that there a few individuals that could 
> answer the question.
> 
> Dave
> 
> On Mar 30, 2012, at 4:03 PM, "PCR Remedy"  wrote:
> 
>> wrong forum, this one is about Remedy, I suggest to go bmc communities.
>> 
>> Peter
>> 
>> On 3/30/12, SUBSCRIBE arslist Judy C. Dowell  wrote:
>>> Hi,  I'm totally new to ADDM and have been requested to run a report to find
>>> instances of a product called pointsec.  I've been asked to provide:
>>> Computer Name/Make/Model/OS/IP Address/Path and the path the software
>>> instance is found.
>>> I was given the following information about the product location for a file
>>> called *.rec:
>>> 
>>> Windows XP:
>>> Documents and Settings\All Users\Application Data\Pointsec
>>> Documents and Settings\All Users\Application Data\Pointsec\Pointsec for PC
>>> 
>>> Windows Vista/7:
>>> C:\Users\All Users\Pointsec for PC
>>> 
>>> I am not a programmer and have no idea how to get this information into a
>>> report.  I can see the instances of pointsec under "discovered service", but
>>> don't know how to get the needed information and columns.  Can anyone help?
>>> Thanks. 
> 
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R&D WebEx (BMC Atrium Ask The Experts)

[Matt Laurenceau]

Hi all.

Subbiah Sundaram <http://www.linkedin.com/pub/subbiah-sundaram/0/552/518> (Sr
Director, Product Mgmt, BMC Atrium platform) orchestrated a meeting with
Architects earlier this month.

   - Where you able to participate?
   - Was it valuable for you?


Another one is planned for *April 10th*.
Check right 
here<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/03/27/great-response-to-our-first-bmc-atrium-ask-the-experts-call>some
*notes *and *preparation *for next WebEx.

Have a great day,

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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BMC Communities: no more "Developer Network"

[Matt Laurenceau]

(heads-up from listers also on BMC Communities)

For many (good) reasons, the *technical *area to *learn, share &
interact*about all
*Products and Solutions* from BMC (BMC Atrium, BMC Remedy, BMC Control-M,
BMC Bladelogic, etc.) has been renamed "Product
Forums"<https://communities.bmc.com/communities/community/about/blog/2012/03/14/developer-network-is-now-product-forums>
.

Content doesn't change, just a "label" renaming :-)

Have a great day,

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
https://communities.bmc.com/communities/people/matt
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: Very Soon: BMC R&D proactively Sharing and openly Interacting

[Matt Laurenceau]

Phil, Jason, Jose, all,

This 1-hour monthly WebEx will indeed enable convo between you and experts.

It doesn't prevent online conversations that happen almost 24x7, it enables 
live+interactive demos/explanations (from R&D and/or you).

We sure want to post the recordings.

There are many people to credit for this initiative, you'll meet them during 
these meetings.

Can't wait for the first session. Looking forward to interacting with you 
(before F2Fing for WWRUG12),

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 1 mars 2012, at 20:04, "bullcreek.com"  wrote:

> I think BMC should host a one hour radio show where listeners could call in 
> with their questions about AR System, Mid Tier, Workflow, Apps, Integrations, 
> etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps 
> Lisa K (who did a great job on the 7.7 Beta calls), host the show kind of 
> like a BMC Remedy version of "Car Talk".
> 
> Interestingly, this was brought up to me years ago but I wasn't sure I had 
> the bandwidth for it.  Now I am certain that I don't!  :-)
> 
> Phil Bautista
> President / CEO
> Bull Creek Data Corporation
> www.bullcreek.com
> Remedy Approved Consultant (RAC)
> 512-731-0304
> -Original message-
> From: Jason Miller jason.mil...@gmail.com
> Date: Thu,  1 Mar 2012 12:25:16 -0500
> To: arslist@ARSLIST.ORG
> Subject: Re: Very Soon: BMC R&D proactively Sharing and openly Interacting
> 
>> This is awesome Matt!
>> 
>> Jose, I definitely see your point.  My thought is having it in a phone call
>> format will provide a bit more of a dynamic interaction.
>> 
>> For example I can post a discussion in the BMC Communities and there is a
>> good chance I will get a reply from somebody at BMC.  A response isn't
>> guaranteed though.  Now BMC obviously has the right to not answer a
>> question on the phone but the expectation is you have their time right then
>> and there and somebody will respond.  If it will be anything at like the
>> beta calls have been a BMC employee will take the task of following up on
>> (appropriate) questions that could not be answers right then an there.  In
>> the Communities your question could go without a response.
>> 
>> Aside from that it seems to me that text on a web page can't cover a topic
>> quite as thoroughly as a voice conversation.  It is great for listing step
>> by step instructions but does not work quite as well for working out
>> conceptual topics.
>> 
>> Maybe the call can be recorded and posted to the Communities?
>> 
>> Jason
>> 
>> On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta wr> 
>> ote:
>> 
>>> ** Just to contribute, I like the idea. But I would prefer to hold it at
>>> the communities in a forum format. Thus, it can be readed by other
>>> professionals later.
>>> 
>>> Jose M. Huerta
>>> Project Manager**
>>> 
>>> Movil: 661 665 088
>>> 
>>> Telf.: 971 75 03 24
>>> 
>>> Fax: 971 75 07 94
>>> 
>>> <http://www.sm2baleares.es/>
>>> 
>>> SM2 Baleares S.A.
>>> C/Rita Levi 
>>> 
>>> Edificio SM2 Parc Bit
>>> 
>>> 07121 Palma de Mallorca
>>> 
>>>  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>> 
>>> <http://twitter.com/#!/SM2Baleares>
>>> <http://www.linkedin.com/company/sm2-baleares>
>>> 
>>> La informaci�n contenida en este mensaje de correo electr�nico es
>>> confidencial. La misma, es enviada con la intenci�n de que �nicamente>  sea
>>> le�da por la persona(s) a la(s) que va dirigida. El acceso a este mensa> je
>>> por otras personas no est� autorizado, por lo que en tal caso, le rogam> os
>>> que nos lo comunique por la misma v�a, se abstenga de realizar copias d> el
>>> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
>>> inmediato.
>>> 
>>> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
>>> necesario.
>>> 
>>> 
>>> 
>>> On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau  
>>> >wrote:
>>> 
>>>> **
>>>> 
>>>> BMC is launching a monthly *BMC Atrium Ask the Experts* series to
>>>> discuss Best Practices and to answer your architecture and implementatio> n
>>>> questions. The format is informal and simp

Re: CLM information

[Matt Laurenceau]

AR System is heavily Ieveraged in CLM, see 
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/02/16/when-ux-meets-entarch

You can meet many CLM experts on 
https://communities.bmc.com/communities/community/bmcdn/bmc_service_automation/cloud_lifecycle_management

Regards,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 24 févr. 2012, at 20:38, Roger Justice  wrote:

> **
> There are multiple components to CLM, CMDB, SRM, BAO, BBNA and BBSA. CLM can 
> be installed on top of ITSM or it can be separate and use DSO to sync the two 
> CMDBs
>  
> Contact you Account Manager for more details.
> 
> 
> -Original Message-
> From: Mike Ilmer 
> To: arslist 
> Sent: Fri, Feb 24, 2012 1:46 pm
> Subject: CLM information
> 
> **
> Hi,
>  
> Does anyone have experience with the CLM?
>  
> How close it integrated with Remedy?
> Does it use Remedy permissions or it is completely separate product that 
> using its own permissions and entitlements?
> Does it use the CMDB?
> Does it create service requests, tasks, etc.? Or it is system completely 
> outside of remedy?
>  
>  
> I’d appreciate for any information!
>  
>  
> Regards,
> Mike
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Product announcement: mobile*ITSM

[Matt Laurenceau]

Great job Anders!

Matt

On Fri, Jan 20, 2012 at 6:01 PM, Arner, Todd  wrote:

> **
>
> Hi Anders,
>
> Can this work with custom built applications as well, or just ITSM apps?**
> **
>
> ** **
>
> Thanks,
>
> Todd Arner
>
> Great Lakes
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Anders Wilhelm
> *Sent:* Friday, January 20, 2012 10:44 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Product announcement: mobile*ITSM
>
> ** **
>
> ** 
>
> Hello arslisters,
>
> Time for some friday spam; 
>
> ** **
>
> We are happy to announce the availability of mobile*ITSM, a low cost
> mobility solution for BMC Remedy ITSM 7.1/7.5/7.6.
>
> We differ from other mobility products as no extra components other than
> Mid-tier and AR System are required. 
>
> Take a look at our demo movie at
> http://www.youtube.com/watch?v=c-5xNzVsTlA or http://vimeo.com/34768507***
> *
>
> and then try the product out for free for a month. 
>
> ** **
>
> More information at http://www.erwe.se/mobileitsm.php 
>
> ** **
>
> /anders
>
> ---
>
> ** **
>
> Anders Wilhelm, CEO ERWE Konsult AB
>
> Email:  wilh...@erwe.se
>
> Phone: +46 702 21 78 66
>
> ** **
>
> http://www.erwe.se/
>
> ** **
>
> ** **
>
> ** **
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> 
> The information contained in this communication may be confidential, is 
> intended
> only for the use of the recipient(s) named above, and may be legally
> privileged.  If the reader of this message is not the intended recipient, you
> are hereby notified that any dissemination, distribution, or copying of this
> communication, or any of its contents, is strictly prohibited.  If you have
> received this communication in error, please notify the sender immediately and
> destroy or delete the original message and any copy of it from your computer
> system.  If you have any questions concerning this message, please contact the
> sender.
> 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: 3 Remedy job posts

[Matt Laurenceau]

Cool for Control-M. In the next weeks, you'll see great things about reactive & 
proactive enablement about this offering. 

BTW, I had another thought to scale up visibility of job posts to benefit to 
the ecosystem, I'll implement it tomorrow :)

Take care,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 18 janv. 2012, at 22:29, patchsk  wrote:

> ** Yes I too noticed increased remedy job postings recently.
> It will do good to ARS community. 
> Probably the result of BMC might be doing good sales and marketing or the 
> economy as a whole improving.
> We use ControlM too in our organization. 
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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3 Remedy job posts

[Matt Laurenceau]

Listers,

Recently (in the past 36 hours) saw 3 job posts you may be interested in.
 - 2 in specific US locations
 - 1 remote-ok

https://communities.bmc.com/communities/groups/jobs

Given all the job posts going on currently, Remedy is definitely a great skill 
to have on the market.

See the tags on the Jobs Social Group, Remedy leads :)
Control-M is quite hot too, anybody using Control-M here?

Have a great day,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 

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Re: AR Report Out Of Memory issue | hotfix ready

[Matt Laurenceau]

Thanks for this feedback, didn't know what other specifics were needed. Ravi 
will be able to weigh in in a couple of hours, during his shift. 
Or someone else may share in between.

Cheers,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 12 janv. 2012, at 19:51, patchsk  wrote:

> ** Who can provide a few more details about the hotfix. May be a defect 
> number etc?.
> I just created a ticket with the information in your blog and BMC Customer 
> support has no clue about the hotfix I was referring to.
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: RANT/OOPSS - any experience or suggestions regarding improving performance of web client experience

[Matt Laurenceau]

Was able to check further. Indeed, it was pointing to a non-open Community.
My bad, brain fried.

Axton, Claire, I also definitely want BMC Communities to be *very* open.
We've been opening and simplifying many areas on Communities in the past weeks, 
this one is still in the backlog. 

Regards,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 21 nov. 2011, at 18:11, Matt Laurenceau  wrote:

> Axton, Claire, 
> 
> I'm with you here, I like easy access to information. 
> Will check out permission issue tomorrow (I sure didn't do it on purpose)
> 
> Regards,
> 
> Matt Laurenceau
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me @Matt_L
> Skype: matt.laurenceau
> 
> 
> On 21 nov. 2011, at 17:57, Axton  wrote:
> 
>> Yep, I stopped reading further when I was prompted for login
>> information.  Have better things to do than dig up login information
>> to read content.  That's one of the things I really like about
>> ARSList, wikipedia, Oracle Documentation, BigIP, Java, WebSphere,
>> Tomcat, Apache, and many other sites.  Plus, I can find the
>> information I need using a search engine, versus having tribal
>> knowledge about a website that I use infrequently.
>> 
>> Axton Grams
>> 
>> On Mon, Nov 21, 2011 at 10:50 AM, Sanford, Claire
>>  wrote:
>>> **
>>> 
>>> Ok, I may be a bit cranky since I am working a ton of hours these days… but
>>> this reply was pretty useless.  I understand your desire to point people to
>>> the BMC Communities… but to include a link that requires them to log into
>>> the site and then throws up a red flag… is irritating.  Either answer the
>>> question or don’t.
>>> 
>>> 
>>> 
>>> “This area of the BMC Communities is visible only to registered, logged in
>>> users. If you are logged in when you receive this message, then you might
>>> not have sufficient access privileges to view the requested page. Please
>>> contact us if you need further assistance. “
>>> 
>>> 
>>> 
>>> I have a sign on.  I was signed in and it gives me this message.
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
>>> Sent: Monday, November 21, 2011 9:47 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: any experience or suggestions regarding improving performance
>>> of web client experience
>>> 
>>> 
>>> 
>>> ** Hi.
>>> 
>>> 
>>> 
>>> This online doc includes a couple of resources.
>>> 
>>> Haven't look at details yet.
>>> 
>>> 
>>> 
>>> Thanks, Matt
>>> 
>>> On Mon, Nov 21, 2011 at 4:36 PM, Jeff Jackson 
>>> wrote:
>>> 
>>> We are working on performance and tuning of our ITSM 7.6.03 implementation
>>> and am wondering if someone could point me in the right direction for the
>>> BMC bench mark document mentioned above. I have checked their knowledge base
>>> as well as the documentation for ITSM 7.6.03 and do not see it available for
>>> download. We would love to have this document to compare our system against.
>>> 
>>> ___
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>>> 
>>> 
>>> 
>>> --
>>> 
>>> 
>>> 
>>> ~ Matt Laurenceau, BMC Software
>>> 
>>> Senior Community Ambassador, BMC Communities
>>> 
>>> matthieu_laurenc...@bmc.com
>>> 
>>> Follow me at @Matt_L
>>> 
>>> Skype: matt.laurenceau
>>> 
>>> 
>>> 
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>> 
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> 
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Re: RANT - any experience or suggestions regarding improving performance of web client experience

[Matt Laurenceau]

Axton, Claire, 

I'm with you here, I like easy access to information. 
Will check out permission issue tomorrow (I sure didn't do it on purpose)

Regards,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 21 nov. 2011, at 17:57, Axton  wrote:

> Yep, I stopped reading further when I was prompted for login
> information.  Have better things to do than dig up login information
> to read content.  That's one of the things I really like about
> ARSList, wikipedia, Oracle Documentation, BigIP, Java, WebSphere,
> Tomcat, Apache, and many other sites.  Plus, I can find the
> information I need using a search engine, versus having tribal
> knowledge about a website that I use infrequently.
> 
> Axton Grams
> 
> On Mon, Nov 21, 2011 at 10:50 AM, Sanford, Claire
>  wrote:
>> **
>> 
>> Ok, I may be a bit cranky since I am working a ton of hours these days… but
>> this reply was pretty useless.  I understand your desire to point people to
>> the BMC Communities… but to include a link that requires them to log into
>> the site and then throws up a red flag… is irritating.  Either answer the
>> question or don’t.
>> 
>> 
>> 
>> “This area of the BMC Communities is visible only to registered, logged in
>> users. If you are logged in when you receive this message, then you might
>> not have sufficient access privileges to view the requested page. Please
>> contact us if you need further assistance. “
>> 
>> 
>> 
>> I have a sign on.  I was signed in and it gives me this message.
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
>> Sent: Monday, November 21, 2011 9:47 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: any experience or suggestions regarding improving performance
>> of web client experience
>> 
>> 
>> 
>> ** Hi.
>> 
>> 
>> 
>> This online doc includes a couple of resources.
>> 
>> Haven't look at details yet.
>> 
>> 
>> 
>> Thanks, Matt
>> 
>> On Mon, Nov 21, 2011 at 4:36 PM, Jeff Jackson 
>> wrote:
>> 
>> We are working on performance and tuning of our ITSM 7.6.03 implementation
>> and am wondering if someone could point me in the right direction for the
>> BMC bench mark document mentioned above. I have checked their knowledge base
>> as well as the documentation for ITSM 7.6.03 and do not see it available for
>> download. We would love to have this document to compare our system against.
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> 
>> 
>> 
>> --
>> 
>> 
>> 
>> ~ Matt Laurenceau, BMC Software
>> 
>> Senior Community Ambassador, BMC Communities
>> 
>> matthieu_laurenc...@bmc.com
>> 
>> Follow me at @Matt_L
>> 
>> Skype: matt.laurenceau
>> 
>> 
>> 
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> 
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> ___
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Re: RANT - any experience or suggestions regarding improving performance of web client experience

[Matt Laurenceau]

Ooops, sorry Claire. That's the resource I'm familiar with. 
Will check out tomorrow the permission issue. 

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 21 nov. 2011, at 17:50, "Sanford, Claire" 
 wrote:

> **
> Ok, I may be a bit cranky since I am working a ton of hours these days… but 
> this reply was pretty useless.  I understand your desire to point people to 
> the BMC Communities… but to include a link that requires them to log into the 
> site and then throws up a red flag… is irritating.  Either answer the 
> question or don’t.
>  
> “This area of the BMC Communities is visible only to registered, logged in 
> users. If you are logged in when you receive this message, then you might not 
> have sufficient access privileges to view the requested page. Please contact 
> us if you need further assistance. “
>  
> I have a sign on.  I was signed in and it gives me this message.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
> Sent: Monday, November 21, 2011 9:47 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: any experience or suggestions regarding improving performance of 
> web client experience
>  
> ** Hi.
>  
> This online doc includes a couple of resources.
> Haven't look at details yet.
>  
> Thanks, Matt
> 
> On Mon, Nov 21, 2011 at 4:36 PM, Jeff Jackson  
> wrote:
> We are working on performance and tuning of our ITSM 7.6.03 implementation 
> and am wondering if someone could point me in the right direction for the BMC 
> bench mark document mentioned above. I have checked their knowledge base as 
> well as the documentation for ITSM 7.6.03 and do not see it available for 
> download. We would love to have this document to compare our system against.
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 
> 
>  
> --
>  
> ~ Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me at @Matt_L
> Skype: matt.laurenceau 
>  
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: any experience or suggestions regarding improving performance of web client experience

[Matt Laurenceau]

Hi.

This online doc
<https://communities.bmc.com/communities/docs/DOC-9402>includes a
couple of resources.
Haven't look at details yet.

Thanks, Matt

On Mon, Nov 21, 2011 at 4:36 PM, Jeff Jackson wrote:

> We are working on performance and tuning of our ITSM 7.6.03 implementation
> and am wondering if someone could point me in the right direction for the
> BMC bench mark document mentioned above. I have checked their knowledge
> base as well as the documentation for ITSM 7.6.03 and do not see it
> available for download. We would love to have this document to compare our
> system against.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: Dashboards and BMC selfsigned SSL certificate IE warning

[Matt Laurenceau]

Hi.

Jim shared thoughts on DN
https://communities.bmc.com/communities/message/212861#212861

Have a great week-end,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 18 nov. 2011, at 18:41, patrick zandi  wrote:

> ** A self signed certificate is the same mechanism as a certificate created 
> otherwise. 
> if it works in  SSL now.. it can work in SSL later with your personal 
> certificate.
> 
> Sometimes it is getting the certificate to work correctly in the first place. 
>  Configurations.. 
> 
> 
> On Fri, Nov 18, 2011 at 12:21 PM, patchsk  wrote:
> **
> When we install dashboards with the tomcat by the installer, it installs with 
> SSL with a BMC selfsigned certificate.
> Due to this when users try to login they get a warning page about certificate 
> and asking them Do you want to continue?
> The user can click Yes and then gets login screen. He also can import the 
> certificate and do not get this message later on.
> However we are giving our executives access to Dashboards and we really do 
> not want this message appear  even for the first time when they try to login.
> Is there a way to prevent this by installing our company owned SLL 
> certificate registered by CA instead of BMC selfsigned certificate?
> Does Dashboards support it?
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> -- 
> Patrick Zandi
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: AR System API Downloads (C and Java)

[Matt Laurenceau]

+1 

Misi is huge !

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 20 oct. 2011, at 18:20, Susan Palmer  wrote:

> **
> Thank you Misi, we are lucky to have you as a contributor!
>  
> Susan
> 
> On Thu, Oct 20, 2011 at 10:12 AM, Misi Mladoniczky  wrote:
> Hi,
> 
> I have now published a more complete set of the AR API:s, for all our
> convenience: http://rrr.se/download/arapi/
> 
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
> ___
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> 
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Re: Service Provider Model

[Matt Laurenceau]

Hi.
I  believe there is a Requester, and also a Contact field. 
Could it help?

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 19 oct. 2011, at 19:14, "Babineau, Robert"  
wrote:

> Hello Listers,
> 
> We are currently running an ITSP 4.0 solution in our organization and we are 
> kicking off a project to upgrade to ITSM 7.6.04 (or 7.7).  One of the issues 
> we have with the new system is a “Requested By on behalf of a Requester” 
> model isn’t supported in the incident form.  For example:  
> 
> A person for company X (contractor) is onsite at company Y.  This person is 
> calling the helpdesk and either reporting an issue or requesting something 
> small (access to a shared drive).  The SLA for this incident needs to be for 
> company Y (where the person is located), not company X (the company that the 
> person actually works for).
> 
> In ITSP, there is a “People Company” field and a “Location Company” field, 
> but in ITSM there is not.  Has anybody on the list had to deal with this 
> issue in ITSM 7.6?  If we customize the app to include this new “location 
> company” field, it may be quite a large undertaking (people searches, SLA, 
> OLA, etc).  We can create generic profiles for the companies to whom we are 
> creating the ticket, but we might lose tracking as to whom the incident is 
> associated (person).
> 
> Thoughts?
> 
> Robert Babineau, P.Eng.
> Bell Aliant
> robert.babin...@bellaliant.ca
> 
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Re: XQSR.ARDB.TWITTER

[Matt Laurenceau]

Danny, Jason, all,

These specific capabilities (private twitter handle, and Broadcasts) were 
discussed in the "Socialize your Apps" session I deliver at WWRUG11.

Should you wish to join the 7.7 Beta Program, I guess they'll talk about that 
really soon (as usual, no commitment, just sharing vision  :)

Take care,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 18 oct. 2011, at 18:47, Danny Kellett  
wrote:

> **
> How about Broadcasts?
>  
> How many of us actually look at that box in the top right corner of a console?
>  
> That’s the only real useful example I can think of.
>  
> Kind regards
> Danny
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: 18 October 2011 17:44
> To: arslist@ARSLIST.ORG
> Subject: Re: XQSR.ARDB.TWITTER
>  
> ** Don't you think it would be cool to have it automatically tweet "I just 
> submitted a ticket for a broken printer" when a Service Desk rep submits an 
> incident?
> 
> All kidding aside I have heard some people talk about having "private" 
> twitter accounts (if you trust twitter to keep your info private) where a 
> major incident or system notification can be blasted out to people authorized 
> to subscribe to the feed.
> 
> Jason
> 
> On Tue, Oct 18, 2011 at 7:29 AM, Sanford, Claire 
>  wrote:
> I'm very curious.  Why would you connect Remedy to Twitter?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramón
> Sent: Tuesday, October 18, 2011 3:54 AM
> To: arslist@ARSLIST.ORG
> Subject: XQSR.ARDB.TWITTER
> 
> I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have 
> this error in the arplugin.log:
> 
> 2011-10-14 09:01:19,402 ERROR [pool-2-thread-1] 
> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - 
> createEntry()401:Authentication credentials were missing 
> or incorrect.
> {"errors":[{"code":53,"message":"Basic authentication is not supported"}]}
> twitter4j.TwitterException: 401:Authentication credentials were missing or 
> incorrect.
> {"errors":[{"code":53,"message":"Basic authentication is not supported"}]}
> 
> Could anyone help me???
> 
> Thanks in advanced
> 
> 
> ___
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Re: Atrium SSO and CAC Authentication

[Matt Laurenceau]

(Update for all listers about BMC Support)

Executives in Support, including Mary
Morgan<http://www.linkedin.com/pub/mary-morgan/2/465/633> (who
runs Global Premier organization), are fully playing ball.
They contacted John Doe directly, proposing pragmatic actions, see some
headlines:
 - We do take the level of service we provide in Premier support very
seriously and I would like to better understand your specific experiences
because this is indeed disappointing
 -  I need to know where we are falling down so that corrective action can
be taken

@Mike Ziniti, e-mail bumps back when we use versi...@aol.com
Please let us know best way to interact.

Take care,


  ------

*Matt Laurenceau*
Senior Community Ambassador
WW Global Marketing

Mobile: +33 6 73 51 94 85

Tour Manhattan
6, place de l'Iris - La Défense 2
92095 Paris La Défense Cedex, FR

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On Thu, Oct 13, 2011 at 11:15 PM, Matt Laurenceau  wrote:

> Mike, John, all,
>
> BMC Support plays ball, from terrific Executives to great Individual
> Contributors (you probably all know Mark W or Jim W).
> Things sometimes do not work as expected.
>
> I'll work with a couple of you on pragmatic (actionable) examples to
> identify areas for improvement (tech details, communication, process).
> We'll update this thread in the process (only from time to time, let's not
> create a huge thread)
>
> Thanks,
>
> ~ Matt Laurenceau
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me @Matt_L
> Skype: matt.laurenceau
>
>
> On 13 oct. 2011, at 18:19, Axton  wrote:
>
> ** Stakeholders have to be more than just shareholders, IMHO.  This applies
> to the community, environment, employees, customers, shareholders, and so
> on.  I don't think the status quo reinforces this whole notion.  Quiet the
> opposite, in fact.
>
> On Thu, Oct 13, 2011 at 10:54 AM, patrick zandi < 
> remedy...@gmail.com> wrote:
>
>> ** Pay the people who do good work, appropriately and do not undercut with
>> inexperienced cheap sweat shop to make your 90 day quota numbers..
>>
>> IF you live by numbers you exclude people.. if you exclude people you
>> disenfranchise customers, if you disenfranchise customers you loose
>> credibility and integrity, if you loose integrity and credibility you will
>> disappear or will be absorbed by someone else or even fall into corruption.
>>
>> IMHO
>>
>>
>> On Thu, Oct 13, 2011 at 10:50 AM, John Doe < 
>> hornetl...@yahoo.com> wrote:
>>
>>> **
>>> Oh Matt..
>>>
>>> Your intentions are good, I appreciate that. Unfortunately I have watched
>>> our premier support tank this year.  Cases are now taking 6 months to
>>> resolve instead of weeks.  We are constantly getting the runaround. No
>>> updates take place until the morning before our conference call.  They are
>>> so busy they can't concentrate on any one case from any one company. Our
>>> premier support has been taken off our cases to cover "higher" grossing
>>> customer's cases.   It's an instance of being spread too thin.  Folks who
>>> have been around premier support engineering (not managers, but actual
>>> engineers with lots of Remedy problems daily) for a while and have a
>>> barometer understand.  BMC is growing and I understand that.  It's just
>>> unfortunate the engineers have to suffer.  Engineering is not sales and
>>> cannot be managed the same.  Familiarity does not equal experience.
>>>
>>> Premier support has such a large umbrella. All of us agree with that.
>>> Hiring engineers into that umbrella that do not have the proper experience
>>> and then cross training them is one thing. But turning them loose to support
>>> a customer and give troubleshooting advice for modules they are not very
>>> familiar with is really a hard thing to understand. It's almost as if they
>>> are learning as we go.   I can understand this from a non-technical
>>> perspective.  But we are dealing with very technical stuff here.
>>>
>>> It just seems to me and I mean this very respectfully, Premier Support is
>>> being staffed similar to a Help Desk now.  The proble

Re: Atrium SSO and CAC Authentication

[Matt Laurenceau]

Mike, John, all,

BMC Support plays ball, from terrific Executives to great Individual 
Contributors (you probably all know Mark W or Jim W). 
Things sometimes do not work as expected. 

I'll work with a couple of you on pragmatic (actionable) examples to identify 
areas for improvement (tech details, communication, process). 
We'll update this thread in the process (only from time to time, let's not 
create a huge thread)

Thanks,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 13 oct. 2011, at 18:19, Axton  wrote:

> ** Stakeholders have to be more than just shareholders, IMHO.  This applies 
> to the community, environment, employees, customers, shareholders, and so on. 
>  I don't think the status quo reinforces this whole notion.  Quiet the 
> opposite, in fact.
> 
> On Thu, Oct 13, 2011 at 10:54 AM, patrick zandi  wrote:
> ** Pay the people who do good work, appropriately and do not undercut with 
> inexperienced cheap sweat shop to make your 90 day quota numbers.. 
> 
> IF you live by numbers you exclude people.. if you exclude people you 
> disenfranchise customers, if you disenfranchise customers you loose 
> credibility and integrity, if you loose integrity and credibility you will 
> disappear or will be absorbed by someone else or even fall into corruption.
> 
> IMHO
> 
> 
> On Thu, Oct 13, 2011 at 10:50 AM, John Doe  wrote:
> **
> Oh Matt..
> 
> Your intentions are good, I appreciate that. Unfortunately I have watched our 
> premier support tank this year.  Cases are now taking 6 months to resolve 
> instead of weeks.  We are constantly getting the runaround. No updates take 
> place until the morning before our conference call.  They are so busy they 
> can't concentrate on any one case from any one company. Our premier support 
> has been taken off our cases to cover "higher" grossing customer's cases.   
> It's an instance of being spread too thin.  Folks who have been around 
> premier support engineering (not managers, but actual engineers with lots of 
> Remedy problems daily) for a while and have a barometer understand.  BMC is 
> growing and I understand that.  It's just unfortunate the engineers have to 
> suffer.  Engineering is not sales and cannot be managed the same.  
> Familiarity does not equal experience.
> 
> Premier support has such a large umbrella. All of us agree with that.  Hiring 
> engineers into that umbrella that do not have the proper experience and then 
> cross training them is one thing. But turning them loose to support a 
> customer and give troubleshooting advice for modules they are not very 
> familiar with is really a hard thing to understand. It's almost as if they 
> are learning as we go.   I can understand this from a non-technical 
> perspective.  But we are dealing with very technical stuff here. 
> 
> It just seems to me and I mean this very respectfully, Premier Support is 
> being staffed similar to a Help Desk now.  The problem with this is obvious.  
> I mean nothing bad to the engineers because they are trying and giving their 
> best.  It's just an unfortunate circumstance due to growth and unexpected 
> demand.  Which is good...for sales.  But that has to be shored up on the 
> back-end with engineers.  
> 
> What you are starting to see is there just isn't that much Remedy (BMC 
> products as a whole) engineering experience out there.  You cannot 
> manufacture that in a week or two. Especially, with the new and innovative 
> products BMC is pioneering.  
> 
> 
> 
> 
> 
> 
> From: Guillaume Rheault 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 13, 2011 8:27 AM
> 
> Subject: Re: Atrium SSO and CAC Authentication
> 
> Hi Matt,
> 
> Are you volunteering to be our "BMC Support expediter" ? 
> Beware of what you are getting into ;-)
> 
> Guillaume
> 
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
> behalf of Matt Laurenceau [matt.laurenc...@gmail.com]
> Sent: Wednesday, October 12, 2011 3:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium SSO and CAC Authentication
> 
> Thanks for the heads-up.
> 
> What do you mean by "BMC support are quite lacking." ? (let's fix this :)
> 
> Take care,
> 
> 
> Matt Laurenceau
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me @Matt_L
> Skype: matt.laurenceau
> 
> 
> On 12 oct. 2011, at 21:00, Mike Ziniti  wrote:
> 
> > Hi,
> >
> > Has anyone successfully implemented Atrium SSO using CAC authentic

Re: Atrium SSO and CAC Authentication

[Matt Laurenceau]

Thanks for the heads-up. 

What do you mean by "BMC support are quite lacking." ? (let's fix this :)

Take care,


Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 12 oct. 2011, at 21:00, Mike Ziniti  wrote:

> Hi,
> 
> Has anyone successfully implemented Atrium SSO using CAC authentication? If
> so I'm looking for some help on how to correctly set it up since the
> documentation and BMC support are quite lacking.
> 
> TIA,
> 
> Mike
> 
> --
> View this message in context: 
> http://ars-action-request-system.1093659.n2.nabble.com/Atrium-SSO-and-CAC-Authentication-tp6886321p6886321.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
> 
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Re: Windows 7 and Internet Explorer version 9

[Matt Laurenceau]

The "or higher" statement on the compatibility matrix is the answer: IE9 is 
supported :)

BMC Support has tips to optimize performances.

Take care,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 12 oct. 2011, at 20:54, Guillaume Rheault  wrote:

> **
> There have been posts that there are problems with ITSM 7.6.04 and IE 9
> Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to 
> find out!
> 
> Guillaume
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
> behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil]
> Sent: Wednesday, October 12, 2011 2:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Windows 7 and Internet Explorer version 9
> 
> **
> We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. 
>  Does ARS 7.5 and ITSM 7.6 support these?  Thanks
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Looking for issues related to running Dashboards 7.6.0.3 with ITSM 7.6

[Matt Laurenceau]

Answer from Jim "Dash guru" on DN
https://communities.bmc.com/communities/message/205763#205763

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 6 oct. 2011, at 19:15, "Joran, Peter CTR WHS/ITMD/CACI" 
 wrote:

> **
> All
> 
> Looking at the compatibility matrix I see that Dashboards 7.6.0.3 is 
> compatible with AR Server 7.5 and ITSM 7.6 products. We are running Windows 
> Server 2008 R2 and it is not compatible with Dashboards 7.6.0.0. For those of 
> you who have used or are using Dashboards 7.6.0.3 with ITSM 7.6 applications 
> I would be very grateful for any feedback you may have, positive or negative, 
> regarding the scenario.
> 
>  
> 
> Many thanks
> 
> Pete
> 
> 
> 
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Other CMDB products

[Matt Laurenceau]

Not sure I understand your comment.
BMC Atrium CMDB comes for free with Remedy ITSM apps now (it's natively
included in the same database).

>From an architecture point of view, Atrium CMDB often leverages data from
other repositories:

   - Copy/Import from databases (what some vendors sometime call "CMDB"),
   like MS SCCM or other
   - Live "federation"


Take care,


~ Matt Laurenceau, BMC Software

Senior Community Ambassador, BMC Communities

Follow me @Matt_L <https://twitter.com/matt_L>

Google Profiles <http://profiles.google.com/Matt.Laurenceau>, Skype:
matt.laurenceau

On Tue, Oct 4, 2011 at 3:23 PM, Newbold, Paul (ISE) <
paul.newb...@euro.ngc.com> wrote:

> All,
>
> Has anyone had any experience (good, bad, indifferent) of using other
> (Non-Remedy/BMC) CMDB products with ITSM?  We did look at BMC's CMDB module,
> but it's   too expensive.  Is it even possible?
>
> Thanks,
>
> Regards,
>
> Paul.
>
> *CONFIDENTIALITY NOTICE*
>
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>
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matthieu_laurenc...@bmc.com
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Re: where did my RFE go - down a rabbit hole I think?

[Matt Laurenceau]

Hi Andrew  

RFE is a known item we need to work on :)

I had a conversation 2 days ago about this very topic with Executives in 
Engineering and Product Mgmt. 

We'll let you know as soon as things move (can't share more for now :)

About to end evening shift, ;)

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 29 sept. 2011, at 20:13, Andrew C Goodall  wrote:

> **
> Matt (aka Mr. Community Ambassador),
> 
>  
> 
> Is there any chance you’ll be reviewing, updating, and improving the current 
> RFE process?
> 
> I’m sure I’m not the only one who feels the current process is a complete 
> waste of time and energy.
> 
>  
> 
> I’m so tired of submitting RFEs for processes BMC support state are “working 
> as designed”, when we know full well if the same practices / design were 
> implemented at other reputable software companies the developers/engineers 
> would soon see the exit door.
> 
>  
> 
> It just feels like the RFE is just a way to sideline the customer and their 
> concerns over the quality and features delivered. We the customer (as admins 
> and developers) in some cases are obliged to submit the RFE by our 
> management/client when an ISS is not resolved to our satisfaction due to 
> “working as designed” features, or lack of OOTB functionality.
> 
>  
> 
> More often than not you never hear back regarding a status, and when you do – 
> you have to start over from the beginning because the next engineer in line 
> does understand the RFE because they don’t have all the knowledge from the 
> original related ISS.
> 
>  
> 
> Hoping BMC would give the customers more of a voice in how RFEs are 
> expedited, e.g. think open source model for how new features are added or 
> bugs are fixed.
> 
>  
> 
> Thanks in advance.
> 
>  
> 
> Regards,
> 
>  
> 
> Andrew Goodall
> 
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> 
>  
> 
> 
> The information transmitted is intended only for the person or entity to 
> which it is addressed and 
> may contain confidential and/or privileged material. If the reader of this 
> message is not the intended
> recipient, you are hereby notified that your access is unauthorized, and any 
> review, dissemination,
> distribution or copying of this message including any attachments is strictly 
> prohibited. If you are not
> the intended recipient, please contact the sender and delete the material 
> from any computer.
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Re: Gmail and AREmail Engine

[Matt Laurenceau]

Yes, works fine, both inbound and outbound

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 27 sept. 2011, at 20:30, Kevin Begosh  wrote:

> **
> List,
> Has anyone out there used Gmail for the "Email Server" for the AREmail 
> engine.  For instance using a gmail account for SMTP outgoing email or 
> POP3/IMAP4 for incoming emails?
>  
> ARS 7.6.4
> 
> -- 
> Kevin Begosh
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Must have Asset to add CI records?

[Matt Laurenceau]

Yes you can, you only need AR licenses for these users. 

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 26 sept. 2011, at 17:38, Charlie Wilson  wrote:

> ** We have several ITSM 7.5 applications but not Asset Management. Obviously, 
> CMDB is required for all of the apps.  Is it impossible to add and modify CI 
> data without having a Asset Management application and Asset Admin user 
> license? We do not wish to purchase AM for we don't need any asset management 
> features at this time. We simply want to manage configuration data. _attend 
> WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: News From WWRUG

[Matt Laurenceau]

Thanks Elry for mentioning this tool in the workshop we had today. 
Can you please document an overview of this on Field ID Best Practices ? (go 
ahead and Edit Doc)
 
Thanks Anders for helping to standardize bets practices. Looking forward to our 
meeting for breakfast tomorrow morning on the big picture :)

Take care,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 22 sept. 2011, at 03:32, Elry  wrote:

> Hi Folks...
> 
> If you are a developer - you definitely have to check this out:
> 
> http://www.corear.se/corear_products.html
> 
> Create and ERD & Control Field ID's.
> 
> We got a peek at this thanks to Anders Wilhelm.
> 
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Re: Inquiry - Performance Metrics & External Presentation Layers

[Matt Laurenceau]

Thanks Robert for this follow-up.

As you and I talked offline, web-service is only the interface that the client 
uses here, so the back-end computing seems to be the bottleneck in your Env.

Perf Tuning WP (on Support) might help out for the database or AR Server tuning.

Note: in case Remedy User was quick, but browser and web-services were slow, 
this doc could also could have been used to improve mid-tier Perf (since 
web-services are exposed through the mid-tier).

Take care,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau 


On 21 sept. 2011, at 17:57, Robert Molenda  wrote:

> ** Thanks Matt - I had that brain cramp after sending the message yesterday...
> 
> The Web-Service timings actually are within the same timeframes as 
> utilization of the Native Client or Web-Client to perform the same types of 
> operations... the differences were negligible as in sub-second differences..
> 
> Thanks again
> Robert 
> 
> On Wed, Sep 21, 2011 at 2:58 AM, Matt Laurenceau  
> wrote:
> ** Hi Robert.
> 
> Do these figures match with the time it takes to search/create/update 
> incidents using Remedy User Windows client or browser through mid-tier ?
> Just to set expectations, what version of AR / mid-tier is it ?
> 
> I'll get feedback from BMC Engineering.
> 
> How did you "ask BMC" for these resources ? Who did you ping ?
> 
> Regards,
> 
> ~ Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me at @Matt_L
> Skype: matt.laurenceau 
> 
> 
> On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda  
> wrote:
> ** I've asked BMC for some references, white papers, etc about the following 
> scenario - and have not received much of a response as of yet, so I'll ask 
> the people that know :)
> 
> 
> I have a customer that has created a 'web content' (read presentation layer / 
> portal) that allows them to create, query and update incidents. This portal 
> simply consumes the Web Services for doing this. While this is quite 
> functional - they do have some performance concerns - while the times they 
> are experiencing are 'acceptable' - they feel they can be improved, and thus 
> have reached out to see what we can find out.
> 
> So, does anyone else have created their own portal, and have utilized Web 
> Services, or native Java API, etc..?? What are your experiences, etc?? Are 
> there any pros/cons of web-services over java api?
> 
> Next - does anyone have any performance statistics they can share with 
> regards to Incident Create, Incident Query and Incident Modify web-services?
> 
> To be fare with my fellow friends here - below are some of the numbers the 
> customer is currently experiencing...
> 
> The system(s) are well tuned and architected, load balanced and separated 
> traffic across segments, it is ARS7.5 and Oracle for your reference...
> 
> Search Incident - 4.7 Sec (see results list)
> View Incident - 10.9 Sec
> Update Incident without attachment - 11.5 Sec
> Submit Incident without attachment - 20.4 Sec
> Submit Incident with 3MB attachment - 25.4 Sec
> 
> So honestly - these numbers do not appear all that bad - but they are asking 
> for comparisons - so I figured I'd ask :)
> 
> Thanks - and hope everyone is have a great time at RUG (wish I could have 
> attended this year to ask this question in person)
> 
> Robert Molenda
> robert_mole...@infosys.com 
> 
> 
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> -- 
> 
> ~ Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> matthieu_laurenc...@bmc.com
> Follow me at @Matt_L
> Skype: matt.laurenceau 
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Inquiry - Performance Metrics & External Presentation Layers

[Matt Laurenceau]

Hi Robert.

Do these figures match with the time it takes to search/create/update
incidents using Remedy User Windows client or browser through mid-tier ?
Just to set expectations, what version of AR / mid-tier is it ?

I'll get feedback from BMC Engineering.

How did you "ask BMC" for these resources ? Who did you ping ?

Regards,

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau


On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda wrote:

> ** I've asked BMC for some references, white papers, etc about the
> following scenario - and have not received much of a response as of yet, so
> I'll ask the people that know :)
>
> I have a customer that has created a 'web content' (read presentation layer
> / portal) that allows them to create, query and update incidents. This
> portal simply consumes the Web Services for doing this. While this is quite
> functional - they do have some performance concerns - while the times they
> are experiencing are 'acceptable' - they feel they can be improved, and thus
> have reached out to see what we can find out.
>
> So, does anyone else have created their own portal, and have utilized Web
> Services, or native Java API, etc..?? What are your experiences, etc?? Are
> there any pros/cons of web-services over java api?
>
> Next - does anyone have any performance statistics they can share with
> regards to Incident Create, Incident Query and Incident Modify web-services?
>
> To be fare with my fellow friends here - below are some of the numbers the
> customer is currently experiencing...
>
> The system(s) are well tuned and architected, load balanced and separated
> traffic across segments, it is ARS7.5 and Oracle for your reference...
>
> Search Incident - 4.7 Sec (see results list)
> View Incident - 10.9 Sec
> Update Incident without attachment - 11.5 Sec
> Submit Incident without attachment - 20.4 Sec
> Submit Incident with 3MB attachment - 25.4 Sec
>
> So honestly - these numbers do not appear all that bad - but they are
> asking for comparisons - so I figured I'd ask :)
>
> Thanks - and hope everyone is have a great time at RUG (wish I could have
> attended this year to ask this question in person)
>
> Robert Molenda
> robert_mole...@infosys.com
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: Registration Approval Question

[Matt Laurenceau]

Not sure, but let's guess

Please share more context:
 - incident process?
 - CAI technology?

Thanks,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau 

On 15 sept. 2011, at 21:49, Barbara Soditch  wrote:

> In Remedy 7.6.04 there is a pending status reason of "Registration Approval". 
>  How / what is this used for?
> We are trying to write definitions for each of the codes and are stumped by 
> this one.
> 
> thankx
> Barb
> 
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Re: Mingle360: MingleStick Registration

[Matt Laurenceau]

Thanks for this update.
Twitter and Linkedin failed for me too

Have not tried FB. 


Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 15 sept. 2011, at 16:42, Joe Martin D'Souza  wrote:

> **
>  
> I was able to get in yesterday and the day before to create a very basic 
> profile..
>  
> They do not have social networking feature working as yet except for 
> Facebook. So you cannot link any of your other social pages like LinkedIn, 
> Twitter, etc. as yet. I was told by them they are working on it to make those 
> links work too..
>  
> Joe
>  
> From: arslist
> Sent: Thursday, September 15, 2011 10:36 AM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
>  
> **
> Since they decided to play with their hardware just before our conference,
> 
> And they mention in their email that they will still be messing about today, 
> I am waiting
> 
> until tomorrow to try again, and I suggest others do to.
> 
>  
> 
> (and you can guess how pleased I am by this turn of events).
> 
>  
> 
> …. Daniel
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718
> Sent: September 15, 2011 10:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> Seems like the Mingle360 site is down as I cannot get there from any browser.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Wednesday, September 14, 2011 1:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> There should be a new email going out later today,
> 
> includes a couple of apologies from them.
> 
>  
> 
> …. Daniel
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
> Sent: September 14, 2011 1:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> So did I. I hope it won’t disadvantage us!
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
> Sent: 14 September 2011 18:19
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> It showed up in my Spam folder and I blew it away.
> 
>  
> 
> From: "Easter, David" 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, September 13, 2011 3:39 PM
> Subject: Re: Mingle360: MingleStick Registration
> 
> **
> 
> Will let the RUG folks answer officially, but yes – it’s for use at the WWRUG.
> 
>  
> 
> -David J. Easter
> 
> Manager of Product Management, Remedy Platform
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
> Sent: Tuesday, September 13, 2011 12:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> I got that e-mail as well and I did register for the RUG
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, September 13, 2011 3:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
>  
> 
> Did you register for the RUG too??
> 
>  
> 
> Joe
> 
>  
> 
> From: Nathan Aker
> 
> Sent: Tuesday, September 13, 2011 3:30 PM
> 
> Newsgroups: public.remedy.arsystem.general
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: Mingle360: MingleStick Registration
> 
>  
> 
> **
> 
> Don’t know but I got one also, was wondering where it came from.   Nate.
> 
>  
> 
> Nathan Aker
> ITSM Solution Architect
> 
> McAfee, Inc.
> Direct: 972.963.7611
> 
> Mobile: 469.644.7402
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, Septem

Re: Sunflower Asset management integrations

[Matt Laurenceau]

Carin,

AIE is definitely very powerful :)

Atrium Integrator is supposed to be even better, haven't tried it yet, have 
you? (7.7 release uses it a lot)

Would it make sense for you to share the mappings on BMCDN for best 
leverage/contribution (opensource style) ?

Thanks,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 15 sept. 2011, at 15:10, Carin Grobler  wrote:

> **
> Kevin,
>  
> We integrated Sunflower with the CMDB using AIE
>  
> Carin
> 
> On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II 
>  wrote:
> ** I'm thinking that we may have to build an integration utilizing vendor of 
> view forms.  What was the integration that you attempted?
> 
> 
> On Wed, Sep 14, 2011 at 12:03 PM, Kevin Randolph  wrote:
> **
> We were not able to get the integration to work so we mapped the fields and I 
> do a Flat File export. They take the flat file and import it into their 
> Sunflower application. I looked for a long time to find a way to integrate 
> but was not able to find a solution.
>  
> Kevin Randolph
> Sr. Remedy Developer
> Lockheed Martin
> 
> 
> 
> On Wed, Sep 14, 2011 at 9:31 AM, Warren R. Baltimore II 
>  wrote:
> **
> Anybody out there have an integration between Remedy and Sunflower?  I'm 
> curious as to what approach you took and if there are any prebuilt 
> integrations available.
>  
> ARS 7.6.04
> ITSM 7.6.04 and all the bells and whistles.
> 
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Spell Check in Remedy

[Matt Laurenceau]

Hi Gupta. 

Spell check seems to be native now, provided by the browser, I see it in FF at 
least (I'm not an IE user)

Cheers,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 15 sept. 2011, at 08:16, Bhupesh Gupta  wrote:

> **
> Dear All,
>  
> We have a requirement here that when the user is submitting the ticket by 
> browser and the support person is working on it. They need spell check on 
> character fields.
>  
> 
> Please let me know your thoughts.
>  
> -- 
> Regards,
> Bhupesh Gupta
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Has anyone used the browser on IPAD for Remedy applications?

[Matt Laurenceau]

Sure.

AFAIK, Dow Jones already enjoys Aeroprise, so this looks like a small add on. 

Haven't seen MobileReach for years, are they going to be at WWRUG so that I 
catch up?

Cheers,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 14 sept. 2011, at 17:05, Lee Cullom  
wrote:

> **
> Mobile Reach can help on this one…
> 
>  
> 
> http://www.mobilereach.com
> 
>  
> 
>  
> 
> Lee Cullom | Northcraft Analytics
> 
> IT Metrics Specialist | Business Intelligence for ITSM
> 
> 678-438-7244 | lee.cul...@northcraftanalytics.com
> 
> 
> 
> http://www.northcraftanalytics.com
> 
> Click on “View Demo” to see the product in action
> 
>  
> 
> 
> 
>  
> 
>  
> 
>  
> 
> 
> 
>  
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
> Sent: Wednesday, September 14, 2011 11:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Has anyone used the browser on IPAD for Remedy applications?
> 
>  
> 
> ** Maybe someone needs to develop an app?
> 
> On Wed, Sep 14, 2011 at 10:46 AM, Jaffaree, Shamhoon 
>  wrote:
> 
> **
> 
> Hi ,
> 
>  We are trying to use Remedy applications (developed in house) on IPAD  thru 
> the browser, but some of the functionalities don’t work such as menu 
> selections, if anyone has tried it and did a workaround please update me.
> 
> Thanks
> 
> Shamhoon Zenath Jaffaree
> 
> Application Architect (Remedy)
> 
> Dow Jones & Company
> 
> Office:609-520-5890
> 
> shamhoon.jaffa...@dowjones.com
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> 
> -- 
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified 
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Can we disable the ARSWARN 1200 (No Records Matched) error?

[Matt Laurenceau]

This is native in AR System. 
I believe you can change the wording with "AR System Message Catalog" form. 
If you fully remove this msg (in case it's possible), what feedback will you 
send to the user?

Thanks,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 14 sept. 2011, at 13:22, Shiju John  wrote:

> **
> Hi,
> Is there any option to disable the ARSWARN 1200 Message - which is displayed 
> when No Records are matched on a search.
> 
> Please help me in tracking the workflow names which are responsible for these 
> default messages, as these are not tracked in either client side or server 
> side logs.
> 
> Thanks and Regards,
> Shiju John
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: EXTERNAL: Re: "Outside of Reserved Range" warning? - Can we change the subject line now???

[Matt Laurenceau]

Thanks Fred !
Managing these IDs in a form that every developer uses is indeed one of the
most efficient best practice.

As Jason proposed, would you mind sharing DEF on
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system?view=documents?


~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

On Tue, Sep 13, 2011 at 6:40 PM, Jason Miller wrote:

> **
>
> Can you share the format/scheme?
> On Sep 13, 2011 8:41 AM, "Grooms, Frederick W" 
> wrote:
> > We have a Field ID development form that we use to generate the Field
> ID(s) to use. We have used this approach for at least 10 years.
> >
> > Fred
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
> > Sent: Tuesday, September 13, 2011 9:58 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning? - Can we
> change the subject line now???
> >
> > **
> > Since we are in a way outside of the original thread, could we please
> change the subject line?  Maybe even give this new type of discussion a
> header.  Makes it easier to sort the actual problems from the interesting
> development discussion.
> >
> > My Comment on the field ID would be to leave it as a number range.
> Adding letters and such makes it harder to manage in many ways.  I develop
> in the 9XX (however many zeros) range.  So, I just search for that.
> I have consultants that are doing some work.  I asked them to use the
> 8 range.  This way we all know if I did the work (or someone else
> internal) or if a consultant did the work.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
> > Sent: Tuesday, September 13, 2011 3:37 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> > ** Thanks a bunch Jason, adding your ideas as a comment directly on the
> DN Doc.
> > I meet with Vijai in 6 hours, you'll see progress directly on DN (if you
> set Receive Email Notification on the AR Community - bottom-right Actions
> panel, below the very busy WWRUG feed ;-)
> >
> > Matt
> > Senior Community Ambassador, BMC Communities
> > BMC Software, matthieu_laurenc...@bmc.com
> > Follow me @Matt_L
> > Skype: matt.laurenceau
> >
> >
> > -Original Message-
> > On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller 
> wrote:
> > **
> > A few comments:
> > #3 One of the gotchas is many times you don't know a field will be used
> on multiple forms when you first create it.  Some like First Name, Last
> Name, Requester Phone, etc will most likely be used on many forms but some
> are not so obvious when you start creating a form/application.  I have some
> forms/apps that were quick solutions that kept growing and lived longer than
> I thought they ever would.
> >
> > For things like First Name, Last Name, etc, how would we indicate that it
> specific to one application (#1)?  Do we indicate that it is a shared
> element somehow (foundation if you will) not specific to one application?
> >
> > #1 In the NOT section:
> > I agree it is not too important to track who created the field.  I have
> seen some of the conventions that capture the creator in the field ID
> however as time goes on is it really that important who created it?  In the
> context of sharing applications in the community I think it is pretty
> meaningless.  I also agree there are other ways to track this if needed.  I
> have mentioned on the List before that I like to put "Created" in Change
> History field of workflow, fields and forms.  That  captures who and also
> the create date, which is not capture anywhere.  However we have a Remedy
> form for tracking objects as you build/change them that gives us the who,
> when and the Change Request ID to provide a reference back to the business
> reason for the change (the plan is to integrated it with AR System Version
> Control: Object Modification Log to automate some).  This form and a Crystal
> Reports also gives us the manifest for changes that need to be moved to
> live.
> >
> > Jason
> >
> >
> > -Original Message-
> > On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L <
> jennifer.me...@nc.gov> wrote:
> > **
> > Thank you for starting th

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Thanks a bunch Jason, adding your ideas as a comment directly on the
DN Doc<https://communities.bmc.com/communities/docs/DOC-16743>
.

I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set
*Receive Email Notification* on the AR
Community<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system?view=overview>-
bottom-right Actions panel, below the
*very busy* WWRUG feed ;-)

Matt

Senior Community Ambassador, BMC Communities

BMC Software, matthieu_laurenc...@bmc.com

Follow me @Matt_L <https://twitter.com/matt_L>

Skype: matt.laurenceau



On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller wrote:

> **
> A few comments:
> #3 One of the gotchas is many times you don't know a field will be used on
> multiple forms when you first create it.  Some like First Name, Last Name,
> Requester Phone, etc will most likely be used on many forms but some are not
> so obvious when you start creating a form/application.  I have some
> forms/apps that were quick solutions that kept growing and lived longer than
> I thought they ever would.
>
> For things like First Name, Last Name, etc, how would we indicate that it
> specific to one application (#1)?  Do we indicate that it is a shared
> element somehow (foundation if you will) not specific to one application?
>
> #1 In the NOT section:
> I agree it is not too important to track who created the field.  I have
> seen some of the conventions that capture the creator in the field ID
> however as time goes on is it really that important who created it?  In the
> context of sharing applications in the community I think it is pretty
> meaningless.  I also agree there are other ways to track this if needed.  I
> have mentioned on the List before that I like to put "Created" in Change
> History field of workflow, fields and forms.  That  captures who and also
> the create date, which is not capture anywhere.  However we have a Remedy
> form for tracking objects as you build/change them that gives us the who,
> when and the Change Request ID to provide a reference back to the business
> reason for the change (the plan is to integrated it with AR System Version
> Control: Object Modification Log to automate some).  This form and a Crystal
> Reports also gives us the manifest for changes that need to be moved to
> live.
>
> Jason
>
>
>
> On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L 
> wrote:
>
>> **
>>
>> Thank you for starting the new topic, Matt.
>>
>> ** **
>>
>> Before we begin develop a standard, let’s address questions regarding the
>> relevance of data to be captured in the database id.
>>
>> ** **
>>
>> Assumptions
>>
>> Given the range of database ids is 600,000,000 to 999,999,999:
>>
>> The first digit may contain the numerals 6-9.
>>
>> The other 8 digits may contain numerals 0-9.
>>
>> 2-3 digits should be allowed for sequential numbering.  They are relevant
>> to the form, other fields on the form, and duplication across forms.
>>
>> ** **
>>
>> What data do we want to convey?  I think these are the most important
>> pieces of data, but I might be wrong.
>>
>> **1.  **Application (Asset, Request Mgt, Change, Archive, Custom)
>>
>> **2.  **Field Usage (i.e. a zTmp field has vastly different usage
>> than a Request ID field.  Some forms can hold 3 or 4 Request IDs, and they
>> ought to be noted.)
>>
>> **3.  **Is it useful to denote fields used on multiple forms?
>>
>> ** **
>>
>> What data do we NOT want to preserve?
>>
>> **1.  **I don’t believe that the creator of the information is
>> particularly important for shared files.  Do we want to waste precious
>> digits when authoring rights can be captured in Help Text or Change Log?*
>> ***
>>
>> **2.  **Same for Field Type.  That data is included in the definition
>> file.  I don’t care whether it’s a character field or an enumerated field,
>> but I’d like to know the impact of changing the field.
>>
>> ** **
>>
>> How are we able to convey that information?
>>
>> How do we want to organize the information in our allotted 9 digits?
>>
>> ** **
>>
>> Jennifer Meyer
>>
>> Remedy Technical Support Specialist
>>
>> State of North Carolina
>>
>> Office of Information Technology Services 
>>
>> Service Delivery Division ITSM & ITAM Services
>>
>> Office: 919-754-6543
>>
>> ITS Service D

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Thanks Jason, I sure saw that!
With crowdsourcing plus expertise from Emgineering, we'll make actionable 
progress. 

Take care,

Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L
Skype: matt.laurenceau


On 13 sept. 2011, at 09:23, Jason Miller  wrote:

> ** Hi Matt,
> 
> I added a few updates.  Thanks for getting this rolling.
> 
> Jason
> 
> On Mon, Sep 12, 2011 at 3:03 AM, Matt Laurenceau  
> wrote:
> ** I have commitment from a manager in BMC Engineering to share ideas (he 
> actually proposed his help while looking at ARSList - great!)
> 
> I have drafted something to begin with.
> Please check it out, and share your thoughts.
> Add a Comment if you want to send a heads-up
> Edit the Doc directly (yes, wikipedia-style), should you be able to make 
> things progress directly (for example, I asked questions where some of you 
> may also have the answers)
> This is a great Use Case showing how powerful the Remedy Developer Community 
> is, I'm really excited by this 1st topic.
> 
> Take care, Matt
> Senior Community Ambassador, BMC Communities
> 
> Follow me @Matt_L
> 
> 
> On Sat, Sep 10, 2011 at 1:53 AM, Jason Miller  wrote:
> **
> Joe, you nailed it (although I did get Jennifer's joke too).  There are so 
> many communities where you can download code/functions/scripts/etc for other 
> languages but there isn't one for Remedy; well it is there just not actively 
> used in this manner.  There are a few apps/utilities on the BMCDN but not as 
> many as I think a lot of us would like to see.
> 
> Now to be perfectly honest, I have a few utilities that I have been meaning 
> to post to the BMCDN for a few years now (the data export one is sad without 
> runmacro.exe).  We have seen arswiki.org come and go.  Axton provided the 
> site for years and there just wasn't enough involvement to keep the site up 
> (I am guilty too).
> 
> I am fearful that the same will happen with ARInside.  I see John making 
> updates when he has some time but can it survive as a one or two person 
> project?  Personally I would love to help out and even installed a compiler a 
> while back to work on my limited C++ skills.  Years, work, new laptop without 
> compiler, and grade school aged kids later I still have not contributed any 
> code to the project.
> 
> Don't get me wrong, always having sanctioned/paid work (and a family) that 
> pushes aside community projects is not a bad problem to have.
> Is it that we are all just too busy?
> Is it a ratio thing in that we are such a small community compared to 
> Java/C++/HTML/PowerShell/ communities that we just 
> don't have enough people to contribute a decent volume of projects?
> Is it that we cannot share what we build because it was done on somebody 
> else's time/system?
> Would it help if there was an AR MSDN like subscription that we have been 
> asking for for a few years?
> I think this is related to the somebody else's time/system question.  I know 
> I can't afford to develop AR Applications without my employer's resources 
> (servers, support contract).
> Now with today's virtualization, hosted technologies and the Suite Stack 
> Installer it would be easier than ever to provide this resource.  Maybe a 
> downloadable VM appliance (ADDM anybody?).  I understand there are licensing 
> issues with distributing other companies' software (Windows/MS SQL/Oracle).  
> Maybe it is time for a MySQL version of AR? :)
> Hopefully now that we have a Community Ambassador we can get some of these 
> things moving. ;-)
> 
> Jason
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> -- 
> 
> ~ Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> Follow me at @Matt_L
> Skype: matt.laurenceau 
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

ink this is related to the somebody else's time/system question.
>I know I can't afford to develop AR Applications without my employer's
>   resources (servers, support contract).
>   - Now with today's virtualization, hosted technologies and the Suite
>   Stack Installer it would be easier than ever to provide this resource.
>Maybe a downloadable VM appliance (ADDM anybody?).  I understand there 
> are
>   licensing issues with distributing other companies' software (Windows/MS
>   SQL/Oracle).  Maybe it is time for a MySQL version of AR? :)
>
> Hopefully now that we have a Community Ambassador we can get some of these
> things moving. ;-)
>
>  
>
> Jason
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> ** **
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

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Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

This convo began with a very fair comment on field IDs and easily share 
apps/utilities. 

It now moves to an even more fundamental topic, huge community leverage :)

VENUE and TRAFFIC
Jason Miller is very right, BMCDN currently is a great place to share 
apps&utilities, check Documents for example on the AR System community (earlier 
today, I set up the WWRUG Twitter feed on this very community). There are 
thousands of members there.

It's a chicken and egg thing, you will find cool apps/utilities there ... if 
others in the community posts these cool toys. Go ahead and seed with some dev 
you've done!

LEGAL
Now, we get into another exciting topic, legal & licensing.
I'm checking that out, and will make sure to have his thread updated. 



I get your point about SME market. 
David Easter (my mentor in many areas ;) will drive the best decision. 

Take care,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau 

On 12 sept. 2011, at 18:28, "Meyer, Jennifer L"  wrote:

> **
> Thank you for posting such good points, LJ & Jason.
> 
>  
> 
> We are a very small community, but another issue is the flux of the 
> community.  A small percentage of people in the community have been on this 
> list for a decade (or longer).  A very large percentage trolls the list, but 
> doesn’t regularly contribute.  The remainder of the community have other 
> “main” jobs and found themselves taking on Remedy responsibilities in 
> addition to their other work.
> 
>  
> 
> Of course, the fact that we’re working on somebody else’s dime **shouldn’t** 
> eliminate collaboration, but it does restrict it to a large degree.  The 
> contract requirement is also prohibitive.  The cost of AR server licenses is 
> large enough that Remedy is not cost-effective for mom-and-pop operations or 
> local non-profits, which limits the pool of developers to active government, 
> public, and large private-sector employees.
> 
>  
> 
> Smaller organizations, i.e. those without entire legal departments, use small 
> AR System competitors.  While those are more cost-effective, they don’t have 
> the full range of features and steady development pace that AR System 
> provides.  Their developers may have more time and inclination to play, but 
> don’t have the community support to share ideas with.
> 
>  
> 
> It would be nice to have a BMC-sanctioned locale to share definition files 
> without fear of retribution rather than re-inventing the wheel at every 
> organization.
> 
>  
> 
> Jennifer Meyer
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Monday, September 12, 2011 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> 
>  
> 
> **
> 
> Jason,
> 
> I think you are correct on the ‘too small’ on the community part.  In the 
> other languages, some middle schooler can go to a garage sale, pick up a 
> ‘Java for dummies’ book, install tons of free frameworks/tools, and start 
> producing Java code for free in his bedroom.  We on the other hand require a 
> Server, DB, and most importantly, a CONTRACT.  You MUST have a contract 
> before you can even download an un-licensed version of the server…now 
> granted, I have done some awesome stuff with an unlicensed server before…so 
> no real complaints about that…but I wouldn’t have been able to do any of it 
> unless I was already on contract to do other remedy stuff.  You can run 
> Remedy on free versions of both SQL Server and Oracle…so it’s not really the 
> ‘cost’ of running a free server…but there is A LOT of setup needed…and it’s 
> just not ‘inviting’ for people to get into the community.  And because of all 
> of the above, that means that a vast majority of everything developed is done 
> on someone else’s dime…so unless you have a ‘great boss’, you can’t publish 
> it on the internet for free…
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Friday, September 09, 2011 5:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> 
>  
> 
> **
> 
> Joe, you nailed it (although I did get Jennifer's joke too).  There are so 
> many communities where you can download code/functions/scripts/etc for other 
> languages but there isn't one for Remedy; well it is there just not actively 
> used in this manner.  There are a few apps/utilities on the BMCDN but not as 
> many as I think a lot of us would like to see.
> 
>  
> 
> Now to be perfectly honest, I have a few utilities th

Re: OT: Pre-RUG social evening(s) - anyone interested???

[Matt Laurenceau]

Peter, I'll arrive late on Sunday, so I'll not be able to enjoy DC with you
(btw, http://en.wikipedia.org/wiki/National_Air_and_Space_Museum used to be
my fav place in DC)

But I'm sure I'll be ready for a breakfast at 5 AM Monday morning, anybody
fancying to join ? ;)
Peter, you'll be awake also, right ?



All, should you go to WWRUG, could you please add a comment here on
BMCDN<https://communities.bmc.com/communities/message/201416#201416>?
Thanks to your *picture*, it will enable all of us to* recognize each
other*when F2Fing.

And if you're not lucky enough to go to *the annual* event, enjoy the Twitter
feed 
here<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system>,
many ppl will tweet live from the event :)

Exciting!


~ Matt Laurenceau, BMC Software

Senior Community Ambassador, BMC Communities

Follow me @Matt_L <https://twitter.com/matt_L>

Skype: matt.laurenceau

On Mon, Sep 12, 2011 at 9:27 AM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> **
>
> I’ll be arriving on Saturday so would be happy to meet up on Sunday evening
> as being a Brit I’ll probably try and do the sights of the area during the
> day.
>
> ** **
>
> Does anyone have the name of a good sight-seeing tour that takes in the
> main places?
>
> ** **
>
> Cheers
>
> ** **
>
> Peter
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jlbess
> *Sent:* 11 September 2011 19:12
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: Pre-RUG social evening(s) - anyone interested???
>
> ** **
>
> ** 
>
> Hi Joe
>
> I live in Crystal city and will be around all weekend.
>
> ** **
>
> Crystal/Pentagon city bars
>
> Bailey's (great sports bar and grill if you smoke or don't mind the smoke)
> 
>
> Buffalo wild wings (don't recommend, it's the only BWW I wont go back to.
> Very bad service.)
>
> Crystal city sports bar (3 stories and standing room only on game days)***
> *
>
> Tortoise and Hare (Steelers bar. Other than that its pretty good. :-)
>
> Champs (big screens, good food, cold drinks, slow service)
>
> Sine (good irish bar and grill)
>
> Next to sine are 3 Thai and sushi places. All three have good food and
> small quiet bars if you're looking to relax.
>
> ** **
>
> If you want to venture into DC for a drink, take the metro to gallery
> place. Comes out at the Verizon center. RFD is just up 7th street. Good
> food, cold beer, and good service.
>
> ** **
>
> The double tree hotel on army navy drive has a round bar that rotates. The
> bar isn't anything special, but offers a great view of the pentagon and DC.
> 
>
> ** **
>
> Clarendon and Ballston have a lot of great places. ( metro orange line
> toward Vienna )
>
> Carpool
>
> Carribean breeze
>
> Hard times
>
> Circa
>
> O'Sullivans
>
> Rira Irish pub
>
> ** **
>
> ** **
>
> Jason
>
> jlb...@yahoo.com
>
>
> Sent from iPhone
>
>
> On Sep 11, 2011, at 12:50 PM, Joe Martin D'Souza 
> wrote:
>
> ** 
>
> If so would anyone be interested in socializing on the eve of the event
> either on Saturday or Sunday or both evenings???
>
>  
>
> Chances are I may adjust my plans that weekend to get in as early as the
> afternoon of Saturday the 17th of September, to spend a weekend down there..
> 
>
>  
>
> Since I’m not local to DC, suggestions on what may be a good Saturday or
> Sunday night hangouts would be welcome.. The last time I was there about 3
> years ago or so and do not recall names of any places in particular that
> were fun..
>
>  
>
> Joe
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

I have commitment from a manager in BMC Engineering to share ideas (he
actually proposed his help while looking at ARSList - great!)

I have drafted something to begin
with<https://communities.bmc.com/communities/docs/DOC-16743>
.
Please check it out, and share your thoughts.

   - Add a *Comment *if you want to send a heads-up
   - *Edit* the Doc directly (yes, wikipedia-style), should you be able to
   make things progress directly (for example, I asked questions where some of
   you may also have the answers)

This is a great Use Case showing how powerful the Remedy Developer Community
is, I'm really excited by this 1st topic.

Take care, Matt

Senior Community Ambassador, BMC Communities

Follow me @Matt_L <https://twitter.com/matt_L>

On Sat, Sep 10, 2011 at 1:53 AM, Jason Miller wrote:

> **
> Joe, you nailed it (although I did get Jennifer's joke too).  There are so
> many communities where you can download code/functions/scripts/etc for other
> languages but there isn't one for Remedy; well it is there just not actively
> used in this manner.  There are a few apps/utilities on the BMCDN but not as
> many as I think a lot of us would like to see.
>
> Now to be perfectly honest, I have a few utilities that I have been meaning
> to post to the BMCDN for a few years now (the data export one is sad without
> runmacro.exe).  We have seen arswiki.org come and go.  Axton provided the
> site for years and there just wasn't enough involvement to keep the site up
> (I am guilty too).
>
> I am fearful that the same will happen with ARInside.  I see John making
> updates when he has some time but can it survive as a one or two person
> project?  Personally I would love to help out and even installed a compiler
> a while back to work on my limited C++ skills.  Years, work, new laptop
> without compiler, and grade school aged kids later I still have not
> contributed any code to the project.
>
> Don't get me wrong, always having sanctioned/paid work (and a family) that
> pushes aside community projects is not a bad problem to have.
>
>- Is it that we are all just too busy?
>- Is it a ratio thing in that we are such a small community compared to
>Java/C++/HTML/PowerShell/ communities that we
>just don't have enough people to contribute a decent volume of projects?
>- Is it that we cannot share what we build because it was done on
>somebody else's time/system?
>- Would it help if there was an AR MSDN like subscription that we have
>been asking for for a few years?
>   - I think this is related to the somebody else's time/system
>   question.  I know I can't afford to develop AR Applications without my
>   employer's resources (servers, support contract).
>   - Now with today's virtualization, hosted technologies and the Suite
>   Stack Installer it would be easier than ever to provide this resource.
>Maybe a downloadable VM appliance (ADDM anybody?).  I understand there 
> are
>   licensing issues with distributing other companies' software (Windows/MS
>   SQL/Oracle).  Maybe it is time for a MySQL version of AR? :)
>
> Hopefully now that we have a Community Ambassador we can get some of these
> things moving. ;-)
>
> Jason
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L <https://twitter.com/matt_L>
Skype: matt.laurenceau

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Jennifer,

Win-win sounds very good to me :)

Based on this big convo, we'll draft some ideas and send them your way for 
review. 

Have a great week-end,

Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L
Skype: matt.laurenceau 

On 9 sept. 2011, at 17:19, "Meyer, Jennifer L"  wrote:

> **
> Thanks, Matt.  J
> 
>  
> 
> I’ve worked Remedy at more than a dozen companies, and we have to re-invent 
> the wheel every time.  If we can establish a best practice, that’s one less 
> headache for future development. 
> 
>  
> 
> If BMC will be involved in development of the BP or promoting it, we can all 
> benefit by sharing code.  
> 
>  
> 
> Jennifer Meyer
> 
> Remedy Technical Support Specialist
> 
> State of North Carolina
> 
> Office of Information Technology Services
> 
> Service Delivery Division ITSM & ITAM Services
> 
> Office: 919-754-6543
> 
> ITS Service Desk: 919-754-6000
> 
> jennifer.me...@nc.gov
> 
> http://its.state.nc.us
> 
>  
> 
> E-mail correspondence to and from this address may be subject to the North 
> Carolina Public Records Law and may be disclosed to third parties only by an 
> authorized State Official.
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
> Sent: Friday, September 09, 2011 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> 
>  
> 
> ** Jennifer, you've got a very valid point.
> 
> R&D now protects BMC range (with 7.6.04) to avoid major issues.
> 
> Reserving ID ranges for every developer/company/region/country is for sure 
> quite tricky, and I like the proposals :)
> 
>  
> 
> I have pinged bright minds at R&D to weigh in.
> 
>  
> 
> Thanks for your engagement,
> 
>  
> 
> Matt Laurenceau, BMC Software
> 
> Senior Community Ambassador, BMC Communities
> 
> Follow me at @Matt_L
> 
> Skype: matt.laurenceau 
> 
>  
> 
> On Fri, Sep 9, 2011 at 4:23 PM, Meyer, Jennifer L  
> wrote:
> 
> **
> 
> Thanks for talking with BMC, Matt.  Personally, I don’t think a development 
> standard needs to be enforced at this time, but I think having BMC involved 
> in the discussion would be valuable in establishing Database ID development 
> best practices.
> 
>  
> 
> Jennifer Meyer
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
> Sent: Friday, September 09, 2011 10:15 AM
> 
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> 
>  
> 
> ** First take on current status:
> 
> With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap 
> with BMC's reserved range.
> 
> Follow-ups will come for the plans for the future.
> 
> archid is still a
> 
>  
> 
> Cheers, Matt
> 
>  
> 
>  
> 
> On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau  
> wrote:
> 
> Hi.
> 
>  
> 
> Very valuable convo indeed.
> 
> I pinged BMC R&D, they'll interact to help on ID governance (proposed or 
> enforced).
> 
>  
> 
> Thanks, Matt
> 
> http://profiles.google.com/Matt.Laurenceau   
> 
>  
> 
> On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall  wrote:
> 
> It would be nice if BMC helped drive that effort!
> 
> I like the idea of the prefix - or perhaps some other flag to denote
> company creator.
> 
> Can someone please explain why the default 536 range is not a good
> choice for custom fields - thanks.
> 
> Regards,
> 
> Andrew Goodall
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> 
> Sent: Friday, September 09, 2011 8:26 AM
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> 
> This thread is fascinating.  I think this may be the forum to decide on
> a development standard for Database IDs so when we share workflow with
> each other, we are all using the same standard.
> 
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
> 
> E-mail correspondence to and from this address may 

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Jennifer, you've got a very valid point.
R&D now protects BMC range (with 7.6.04) to avoid major issues.
Reserving ID ranges for every developer/company/region/country is for sure
quite tricky, and I like the proposals :)

I have pinged bright minds at R&D to weigh in.

Thanks for your engagement,

Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L
Skype: matt.laurenceau

On Fri, Sep 9, 2011 at 4:23 PM, Meyer, Jennifer L wrote:

> **
>
> Thanks for talking with BMC, Matt.  Personally, I don’t think a development
> standard needs to be enforced at this time, but I think having BMC involved
> in the discussion would be valuable in establishing Database ID development
> best practices.
>
>
>
> Jennifer Meyer
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau
> *Sent:* Friday, September 09, 2011 10:15 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
>
>
> ** First take on current status:
>
> With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap
> with BMC's reserved range.
>
> Follow-ups will come for the plans for the future.
>
> archid is still a
>
>
>
> Cheers, Matt
>
>
>
>
>
> On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau 
> wrote:
>
> Hi.
>
>
>
> Very valuable convo indeed.
>
> I pinged BMC R&D, they'll interact to help on ID governance (proposed or
> enforced).
>
>
>
> Thanks, Matt
>
> http://profiles.google.com/Matt.Laurenceau<https://profiles.google.com/Matt.Laurenceau>
>
>
>
>
> On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall 
> wrote:
>
> It would be nice if BMC helped drive that effort!
>
> I like the idea of the prefix - or perhaps some other flag to denote
> company creator.
>
> Can someone please explain why the default 536 range is not a good
> choice for custom fields - thanks.
>
> Regards,
>
> Andrew Goodall
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
>
> Sent: Friday, September 09, 2011 8:26 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> This thread is fascinating.  I think this may be the forum to decide on
> a development standard for Database IDs so when we share workflow with
> each other, we are all using the same standard.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties
> only by an authorized State Official.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> Sent: Friday, September 09, 2011 9:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> Joe,
>  Re. your rant about field IDs needing alphas. That would be a great
> idea if
> BMC could pull it off.
> The range of ID numbers that I use a pulled from the telephone keypad.
> TPAG forms all have ids that start 87240 - 87249
> MRBC forms 67220 - 67229 etc
> When I get a prefix that would be below 536870912 (that number in burned
> into my memory) I add 1 as the left most digit 1536870912 which is still
> in
> the acceptable range for developers.
>
> The place this has failed me is when I want to reuse a modular
> form/workflow
> combination and the key field ID starts 8724x and the modular part
> is
> looking for a field id of 6722x.
> Makes me want to rethink it and build everything as if it will always
> interact with other objects in the system.
>
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by
> me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, Septemb

Re: OT:Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Thanks Jason for the warm welcome.
Happy to see such valuable convo here (and now interacting)

Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L
Skype: matt.laurenceau


On Fri, Sep 9, 2011 at 4:38 PM, Jason Miller  wrote:

> **
>
> Hi Matt!  Welcome to the List! It is nice to see you over here.
>
> Jason
> On Sep 9, 2011 7:15 AM, "Matt Laurenceau" 
> wrote:
> > First take on current status:
> > With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT
> overlap
> > with BMC's reserved range.
> >
> > Follow-ups will come for the plans for the future.
> > archid is still a
> >
> > Cheers, Matt
> >
> >
> > On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau
> > wrote:
> >
> >> Hi.
> >>
> >> Very valuable convo indeed.
> >> I pinged BMC R&D, they'll interact to help on ID governance (proposed or
> >> enforced).
> >>
> >> Thanks, Matt
> >>
> >> http://profiles.google.com/Matt.Laurenceau<
> https://profiles.google.com/Matt.Laurenceau>
> >>
> >>
> >> On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall  >wrote:
> >>
> >>> It would be nice if BMC helped drive that effort!
> >>>
> >>> I like the idea of the prefix - or perhaps some other flag to denote
> >>> company creator.
> >>>
> >>> Can someone please explain why the default 536 range is not a good
> >>> choice for custom fields - thanks.
> >>>
> >>> Regards,
> >>>
> >>> Andrew Goodall
> >>> Software Engineer 2 | Development Services | jcpenney . www.jcp.com
> >>>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
> >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> >>> Sent: Friday, September 09, 2011 8:26 AM
> >>> To: arslist@ARSLIST.ORG
> >>> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> >>>
> >>> This thread is fascinating. I think this may be the forum to decide on
> >>> a development standard for Database IDs so when we share workflow with
> >>> each other, we are all using the same standard.
> >>>
> >>> Jennifer Meyer
> >>> Remedy Technical Support Specialist
> >>> State of North Carolina
> >>> Office of Information Technology Services
> >>> Service Delivery Division ITSM & ITAM Services
> >>> Office: 919-754-6543
> >>> ITS Service Desk: 919-754-6000
> >>> jennifer.me...@nc.gov
> >>> http://its.state.nc.us
> >>>
> >>> E-mail correspondence to and from this address may be subject to the
> >>> North Carolina Public Records Law and may be disclosed to third parties
> >>> only by an authorized State Official.
> >>>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
> >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> >>> Sent: Friday, September 09, 2011 9:20 AM
> >>> To: arslist@ARSLIST.ORG
> >>> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
> >>>
> >>> Joe,
> >>> Re. your rant about field IDs needing alphas. That would be a great
> >>> idea if
> >>> BMC could pull it off.
> >>> The range of ID numbers that I use a pulled from the telephone keypad.
> >>> TPAG forms all have ids that start 87240 - 87249
> >>> MRBC forms 67220 - 67229 etc
> >>> When I get a prefix that would be below 536870912 (that number in
> burned
> >>> into my memory) I add 1 as the left most digit 1536870912 which is
> still
> >>> in
> >>> the acceptable range for developers.
> >>>
> >>> The place this has failed me is when I want to reuse a modular
> >>> form/workflow
> >>> combination and the key field ID starts 8724x and the modular part
> >>> is
> >>> looking for a field id of 6722x.
> >>> Makes me want to rethink it and build everything as if it will always
> >>> interact with other objects in the system.
> >>>
> >>> ---
> >>> John J. Reiser
> >>> Remedy Developer/Administrator
> >>> Senior Software Development Analyst
> >>> Lockheed Martin - MS2
> >

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

First take on current status:
With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap
with BMC's reserved range.

Follow-ups will come for the plans for the future.
archid is still a

Cheers, Matt


On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau
wrote:

> Hi.
>
> Very valuable convo indeed.
> I pinged BMC R&D, they'll interact to help on ID governance (proposed or
> enforced).
>
> Thanks, Matt
>
> http://profiles.google.com/Matt.Laurenceau<https://profiles.google.com/Matt.Laurenceau>
>
>
> On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall wrote:
>
>> It would be nice if BMC helped drive that effort!
>>
>> I like the idea of the prefix - or perhaps some other flag to denote
>> company creator.
>>
>> Can someone please explain why the default 536 range is not a good
>> choice for custom fields - thanks.
>>
>> Regards,
>>
>> Andrew Goodall
>> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
>> Sent: Friday, September 09, 2011 8:26 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>>
>> This thread is fascinating.  I think this may be the forum to decide on
>> a development standard for Database IDs so when we share workflow with
>> each other, we are all using the same standard.
>>
>> Jennifer Meyer
>> Remedy Technical Support Specialist
>> State of North Carolina
>> Office of Information Technology Services
>> Service Delivery Division ITSM & ITAM Services
>> Office: 919-754-6543
>> ITS Service Desk: 919-754-6000
>> jennifer.me...@nc.gov
>> http://its.state.nc.us
>>
>> E-mail correspondence to and from this address may be subject to the
>> North Carolina Public Records Law and may be disclosed to third parties
>> only by an authorized State Official.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
>> Sent: Friday, September 09, 2011 9:20 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>>
>> Joe,
>>  Re. your rant about field IDs needing alphas. That would be a great
>> idea if
>> BMC could pull it off.
>> The range of ID numbers that I use a pulled from the telephone keypad.
>> TPAG forms all have ids that start 87240 - 87249
>> MRBC forms 67220 - 67229 etc
>> When I get a prefix that would be below 536870912 (that number in burned
>> into my memory) I add 1 as the left most digit 1536870912 which is still
>> in
>> the acceptable range for developers.
>>
>> The place this has failed me is when I want to reuse a modular
>> form/workflow
>> combination and the key field ID starts 8724x and the modular part
>> is
>> looking for a field id of 6722x.
>> Makes me want to rethink it and build everything as if it will always
>> interact with other objects in the system.
>>
>> ---
>> John J. Reiser
>> Remedy Developer/Administrator
>> Senior Software Development Analyst
>> Lockheed Martin - MS2
>> The star that burns twice as bright burns half as long.
>> Pay close attention and be illuminated by its brilliance. - paraphrased
>> by
>> me
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
>> Sent: Thursday, September 08, 2011 3:02 PM
>> To: arslist@ARSLIST.ORG
>> Subject: EXTERNAL: Re: "Outside of Reserved Range" warning?
>>
>> Yup :-) I think that was when I first learnt the use of archgid..
>>
>> Unfortunately we found it out at a customer that didn't have a separate
>> development server.. Fortunately for them though, they had very few
>> customizations that were lost and were able to redo it within a few
>> days..
>> And they still didn't bother to invest in a development server after
>> that..
>> Go figure..
>>
>> Joe
>>
>> -Original Message-
>> From: Meyer, Jennifer L
>> Sent: Thursday, September 08, 2011 2:40 PM Newsgroups:
>> public.remedy.arsystem.general
>> To: arslist@ARSLIST.ORG
>> Subject: Re: "Outside of Reserved Range" warning?
>>
>> I remember that upgrade!

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Matt Laurenceau]

Hi.

Very valuable convo indeed.
I pinged BMC R&D, they'll interact to help on ID governance (proposed or
enforced).

Thanks, Matt

http://profiles.google.com/Matt.Laurenceau


On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall wrote:

> It would be nice if BMC helped drive that effort!
>
> I like the idea of the prefix - or perhaps some other flag to denote
> company creator.
>
> Can someone please explain why the default 536 range is not a good
> choice for custom fields - thanks.
>
> Regards,
>
> Andrew Goodall
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> Sent: Friday, September 09, 2011 8:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> This thread is fascinating.  I think this may be the forum to decide on
> a development standard for Database IDs so when we share workflow with
> each other, we are all using the same standard.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties
> only by an authorized State Official.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> Sent: Friday, September 09, 2011 9:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> Joe,
>  Re. your rant about field IDs needing alphas. That would be a great
> idea if
> BMC could pull it off.
> The range of ID numbers that I use a pulled from the telephone keypad.
> TPAG forms all have ids that start 87240 - 87249
> MRBC forms 67220 - 67229 etc
> When I get a prefix that would be below 536870912 (that number in burned
> into my memory) I add 1 as the left most digit 1536870912 which is still
> in
> the acceptable range for developers.
>
> The place this has failed me is when I want to reuse a modular
> form/workflow
> combination and the key field ID starts 8724x and the modular part
> is
> looking for a field id of 6722x.
> Makes me want to rethink it and build everything as if it will always
> interact with other objects in the system.
>
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by
> me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, September 08, 2011 3:02 PM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> Yup :-) I think that was when I first learnt the use of archgid..
>
> Unfortunately we found it out at a customer that didn't have a separate
> development server.. Fortunately for them though, they had very few
> customizations that were lost and were able to redo it within a few
> days..
> And they still didn't bother to invest in a development server after
> that..
> Go figure..
>
> Joe
>
> -Original Message-
> From: Meyer, Jennifer L
> Sent: Thursday, September 08, 2011 2:40 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> I remember that upgrade!
>
> Ahh, the good old days.
>
> Jennifer Meyer
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, September 08, 2011 12:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> David,
>
> There was one version, I think when moving from 4 to 4.5 or somewhere
> thereabouts, where Remedy Engineering accidently used the starting
> non-reserved range 536,xxx,xxx that messed up some customizations that
> were
> done using that starting non reserved field ID's. Since that time my
> personal preference was never to use that, even if it is a trim field
> (line,
>
> box, text) you are creating.. Until then I happily used that range for
> those
>
> kind of fields. With the introduction of shared workflow, choosing your
> field ID's became even more important even for some trim fields like
> text
> fields..
>
> So my personal preference was to use the 800,xxx,xxx to 999,999,999
> range
> but I see nothing wrong with starting from 600,xxx,xxx...
>
> Choosing this higher number deliberatel