Re: You do not have write license woes
Even I am facing the same problem and BMC recommended a solution but it hasn't worked for me ( may be helpful for you :-) ). * Defect SW00291582: People get their 'General Access' and 'Asset Viewer' permissions removed by an escalation at night. a. Open the Application Admin Console. b. Click on the [Create] people link. c. Create a person with a permission that gives 'Asset Viewer' , like 'Infrastucture Change User'. d. Wait overnight. e. Look at the user record for this user the next day. 3. ACTUAL RESULTS: a. The Asset Viewer and General Access permissions were removed. I looked for the escalation causing this issue, but I did not find one related. Best regards, Genelle Windsor Senior Technical Support Engineer, EMEA Customer Support BMC Software * Thanks Naveen From: Action Request System discussion list(ARSList) on behalf of Lisa Westerfield Sent: Mon 8/4/2008 10:46 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes You may also want to look at the server information, users, license review to see exactly what license is getting assigned to that user in real time. -Original Message- From: Gary Opela (Corporate) [EMAIL PROTECTED] Sent: Monday, August 04, 2008 12:12 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: You do not have write license woes It's almost like the user cache is getting corrupted or something, user_x table. You might do a select from user_x for those users while they're having issues and seeing what it says their license types are. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.5pointleader.com/ http://www.lcibest.com http://www.lcibest.com/ Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes No - not that I know of...but even then it doesn't matter because if I delete/re-add the user I have the same thing happen. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes ** By any chance do you guys have dual network cards? I have seen cases where the license gets invalid after a restart, because the system reads the Host ID from the wrong network card.. Joe - Original Message From: Tortolero, Joseph [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 12:24:44 PM Subject: Re: You do not have write license woes ** I have seen this as well and EMS and BMC have not been able to help either Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] [cid:image001.jpg@01C8F62B.6F504FA0] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:21 PM To: arslist@ARSLIST.ORG Subject: You do not have write license woes I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... You do not have application write license (ARERR 9850). You do not have write access to field followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable. I have checked the following: 1.) Box has AR Server license 2.) Box has adequate Application licenses, AR User licenses, etc. 3.) User is configured properly 4.) User is not doing something stupid. BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct. William Rentfrow, Principal Consultant [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Bi directional Relationships
Hi List, Has anybody created bidirectional relationships between two CI instances? I am in between of a Proof of Concept regarding the same and am able to establish it but there are few tweaks which I need to do and need help around the same. I searched almost every where but didn't get any help manuals - if somebody can share some pointers or informative stuff that will be really good. Why I am prompted to believe that bi-directional relationships are possible without any hassles because Tideway discovery tool has the capability of populating BMC Atrium 2.1.0 with Bi directional relationship Thanks Naveen (ARS 7.1.0, Atrium CMDB 2.1.0) From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Wed 6/25/2008 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Patch 9002 ** The release notes text file says: Task Template version 3 Installer Release Notes Date: May 8, 2008 I was not aware of a version 2. They also list a half dozen outstanding defects in the patch, or with its effect on Change Management templates. There is an updated Installation Guide in the zip file. It does look like they finally have it setup to be run as a hotfix AFTER you run one of the full ITSM patches (004 to 007). I had to manually reinstall it after patch 007 for production, where it had been added to a new install of patch 006. BTW, they have already logged several defects, provided workarounds, or attempted to explain away issues with patch 9004 that I reported at the end of May. We'll see how long it takes to get THAT patch ready for prime time. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, June 25, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Patch 9002 ** As a sideline question - it was mentioned that 'patch 9002 was updated' - can you tell version numbers? can 'Patches have Patches' ?? - I would have expected 9002 to be 'retired' and 900X to be released. Robert On Wed, Jun 25, 2008 at 7:57 AM, strauss [EMAIL PROTECTED] wrote: ** That was fast - from January 2007 to May 2008 to get it fixed (and that is assuming that it has actually been fixed - guess I'll find out when we try to update the app when ITSM 7 patch 008 comes out). I would not have known unless you told me, because the issue I logged against it in February 2007 was closed as a defect in August 2007 with no known eta on the updated patch 9002 provided. With the issue closed, they have no mechanism to let you know when a fix has been released, and they have not mentioned an update in any of the BMC Software Customer Support Notices (and I just went back and looked at the 3 from May and 6 from June). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 25, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Patch 9002 ** FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in ITSM 7 At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author
Re: Operational Catalog Examples
Hi Rick, Could you please point me to a similar document around Product categorization? Thanks and Regards Naveen Kaushik From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, June 05, 2008 12:24 AM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** I think all of that would be under (OpCat2) Access or Permissions or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that. Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 04, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Bi Directional Relationship between two CI Instances
Hi List, Could we have bidirectional relationship between two CI instances without loosing the functioanlity to see relationship record from CI Viewer. I an trying to establish the bi directioanal relationship by creating two relationship classes and populating each relationship class with records. But the view relation ship record details option is disabled when I right click on the bidirectioanal relationship arrow. I am on ARS 7.1 and CMDB 2.1.0. Please guide. Thanks Naveen DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Integration with Tideway
Hi List, Need some guidance from your experience. Has any body integrated BMC Atrium with Tideway Discovery tool, I have heard the name few hours earlier as Client's decision that BMC Atrium needs to be integrated with Tideway. I know there is an Adapter available but concerns start surrounding me as we have customized the Atrium classes to significant extent. Please help. Environment Details are: 1. OS: Windows 2003 EE 2. DB: MS SQL 2005 EE 3. WS: Apache 2.0.6 4. ARS: 7.1 5. ITSM: 7.0.2 6. BMC Atrium CMDB: 2.1.0 Thanks and Regards Naveen Kaushik mailto:[EMAIL PROTECTED] DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: To be, or not to be? ARS Ver. 7.1
But it can always be enabled by changing some registry values, please refer to guide what's new in 7.1 ... Cheers Naveen From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Tue 1/15/2008 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: To be, or not to be? ARS Ver. 7.1 I also hate having the server info removed from the Admin console. Forcing me to go through the User tool is not helping me at all. BMC if you are listening please put it back in the Admin tool where it belongs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Monday, January 14, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: To be, or not to be? ARS Ver. 7.1 Hi Andy My own opinion is that 7.1 is a good release and so far I have had no problems in production. Running on Windows/MS SQL. The main advantages are the built-in password management and password change functionality, multi-threaded escalation queue and filter error handling. The most annoying downside is the removal of the Server Information from the Admin Tool, being replaced by the admin application in the User Tool. I am constantly having to open a 2nd User tool just to turn logs on and off. I do not use ITSM7 so cannot comment on any of the processes that it uses and their stability, just on the base ARS platform. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, January 14, 2008 4:09 PM To: arslist@ARSLIST.ORG Subject: To be, or not to be? ARS Ver. 7.1 We are currently running ARS 7.0.01 and I wanted to get some opinions on 7.1. We are considering upgrading, but I wanted to see what the communities thoughts were on the state of the release. Just looking for people's personal opinions on whether they would upgrade at this time, or if there are problems that would warrant waiting a while. Thanks in advance for any feedback. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Sizing Guidance ... Urgent
Hi Lists, I need an urgent help regarding remedy server's sizing. We need to implement IM, PM, CM and SLM modules and there are significant customizations in IM and CM modules. Along with that the CMDB will be significantly customized to cater to above four modules. Also the AIE integration with CMDB to populate it from 3 to 5 discovery tools and ARDBC integration with AD are in scope. Also 300+ Concurrent users will be using the ITSM modules on first go live. The environment is Windows 2003 EE SP 2, SQL Server 2005 EE, ITSM 7.0.2 and CMDB 2.1. I am urgently looking for a document/theory/calculation matrix which can guide me to give the hardware requirements (Most Significant is PRIMARY MEMORY) for a QA and Production Server on Virtualized environment. There will be 6 boxes on a big virtualized box and there will be three pair that will act as Database, Web and Application server for QA and Production environment. The knowledge I have is: RAM :- 2 GB for AR Server + 1 GB for Mid-tier + 2 GB for each Major ITSM module (from ARS Docs), but I need plenty of FACTS and INFORMATION to give a concrete base for asking the Hardware which can cater my requirements and satisfy a really tough customer. After all my searches now I rely on the vast experience of this list to give some pointers or some guide. Please help! Thanks in advance Regards Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem ---- Too slow server - please throw your suggestions urgent
Hi All, I am working on ARS system 5.1.2 (two servers DSOed), Mid-tier 6.0.1, SQL Server 2000. I am working on an integration project with Lotus notus, workflow is running perfect - no issues at all. Problem is - there is a lot of restructuring in groups/user/CTIs everything a remedy guy can dream of took place. Seeing the performance cause opnly I moved data on three different days. New data on Friday, Modifications on Saturday and deletion today (4-7am IST - 11 hours ago). When system is made available for user it's not allowing even a single ticket to be created on helpdesk form. Each time a dabase timedout like message is thrown. Remedy is playing in its own home and doesn't allowing me to knock the door even. I increased threads 3 -4 hours ago by 1 twice, re-indexed the Helpdesk form - but no joy. Analysis of logs depicts the same thing. Please extend your hand to help me out if you could. Thanks and Regards Naveen Kaushik Team Leader Visibility Products HCL Comnet System Service Limited DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need Compatibility Matrix for ARS Remedy 5.1.2
Hi All, Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2 (:-( I am still with ARS 5.1.2) for a specific project? Thanks in advance. Regards Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Display No Match Error
Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Display No Match Error
Problem Resolved :-) Thanks to all for their time and suggestions! Thanks Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 08, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error Naveen, Export the objects in XML format that you want to look through (all or all directly related to a form(s)). You should be able to grep/find that information much easier from there. If you also go so far as to export a packing list, again in XML format, then you could consider creating a new packing list from the object names that you find. Building a Packing List by hand should also be a fairly easy task to do manually. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/8/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi List, Is there any way to find out all the filters which have Display 'No Match' Error as Set Field If: action when No Request Match. I tried to find out a specific pattern for the same from 1. filter_set table 2. .Def file of the filter But wasn't able to get some concrete result. Please suggest. Thanks Naveen Kaushik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: sending attachments through emails
Save the file name in another character field and use this field instead of the exact file name. Drawback - it will be same every time i.e. hardcoded Workaround - To make file name name different every time suffix filename with $TIMESTAMP$ - Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, February 28, 2007 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: sending attachments through emails thanks for your tips Chad. The problem I have is actually how to catch the myfile.txt. I mean the name of the attachment. My field ID is simple to read but where do I get the names of each of the attachments ? Serouche Hall Chad - chahal wrote: You have to include the field ID of one of the attachment fields within your email template and make its value the filename of the attachment. So, to attach a file called myfile.txt to attachment field 536871000 you would include this... !536871000!: myfile.txt Chad Hall (501) 342-2650 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Tuesday, February 27, 2007 5:23 AM To: arslist@ARSLIST.ORG Subject: Re: sending attachments through emails well apparently my first email was not clear enough. Sorry for that. I'll explain again: - my users send emails to the Remedy server (ARS 6.00.01 patch level 1454) They attach files to the original emails.These emails are supposed to create new tickets in an existing schema which already contains an attachment field. But the AR System Email application is not able to create the ticket with the attachment. The ticket is created but without the attachments. So I was wondering whether I need to write a set of filters and AL to produce the attachment or if there were some existing settings to make the ticket created with the attachment ? I hope this time I was clear enough. Mark Blankenship wrote: Sorry. I think I misunderstood. I am referring to sending out email from Remedy with atachments. -Original Message- From: Mark Blankenship [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 14, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: sending attachments through emails I believe this is a bug. Don't know to what patch level. We had to create manual workflow to submit the desired attachment to the Email_Attachemnts form, create the EmailMessage/Attachemt relationship record, etc... Mark Blankenship -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 14, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: sending attachments through emails Hi, Serouche: Have you tried include the attachment field in the fields list of the Notify Action? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, February 14, 2007 5:49 AM To: arslist@ARSLIST.ORG Subject: sending attachments through emails Dear listers, my users would like to send emails with attachments. How can I make the Email engine creating new tickets in a form including these attachments ? I already have a form with an attachment fields. Email engine and ARServer 6.00.01 patch 1454. Thank you. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or
Re: Helpdesk notification mails.
** Just try following, may be helpful See if the person profile (removed from group) still exist in SHR:Assignment form against the concerned support group. If yes, remove it from there. Reverse for the person added into the support group. Regards Naveen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Developer Sent: Thursday, October 12, 2006 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Helpdesk notification mails. ** Hi, I have one problem here with respect to Helpdesk notifications. There are various notifications which corresponds to the various stages in the helpdesk ticket lke New, Assigned, Work in Progress, Resolved etc.. In an out of box setup these notifications gets fired automatically to the concerned support group or individual. I'm facing a unique problem here. I have one person who has been lately removed from one support group but is still getting the helpdesk notification mails . Vice versa there is another person who has been lately added in this support group but he is not getting any helpdesk notification mails. I followed the following procedure to add / remove the person in the support group: 1) I logged into the Remedy User console using a Demo login 2) Opened the Remedy application configuration 3) In the General tab - went to step 5 - Group population 4) Selected the support group from where I need to remove / add the person 5) It automatically displays the list of people in that corresponding group. 6) Selected the person and Deleted him from that group. 7) Then, I selected Permission from the Group Type in the same form and selected App-Support and then correspondingly removed the concerned person's name from the list. 8) Similarly followed the above two steps (step 6 7) to add the new person in that support group. Later on I checked the record in the People definition form for these two persons. Their entries with respect to groups were correct. Still the problem occurs. I even tried the running the following command physically on the Remedy server arsignal -c servername:port arsignal -g servername:port Even after running these two commands did not resolve the issue. Kindly help me out with the issue. Thanks , Frank. Remedy Developer __20060125___This posting was submitted with HTML in it___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___
Re: Shared Workflow across ARS Servers
** Please try following thing: 1. Edit the ar.cfg (Windows) or ar.conf file (UNIX) on the server. 2. Add a line that specifies the server name, if it does not already exist: Server-Name: 3. Restart the AR Server, which loads the plug-in. Regards Naveen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Conrad Pereira Sent: Tuesday, September 19, 2006 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Shared Workflow across ARS Servers ** Hi Rodney, Thanks for the info. I haveenabled both the servers in the accounts dialog box on the user tool and then tried to pick the value from the form on the second server. It still gives the error Form does not exist on server or now a new error ARERR [150] A server name must be supplied in the control record Also, in the admin tool - Server Information - Connection Strings - Remote Workflow, a local password has been defined and an entry in the table has been made of the second server and thepassword. The same settings have been done on the second server with the local password and an entry of the first server and thepassword. The password is same in all the four places. Any other settings that require to be done? FYI, both the servers areconnecting through differentTCP Port Nos. as well. Thanks, Conrad On 9/18/06, Rodney Harris [EMAIL PROTECTED] wrote: ** Hi Conrad, What you are describing should work just fine. You can do client side operations such as active links and table fields across multiple servers. The main limitation with this approach is that the client must be logged in to each server. That usually means that their passwords must be synchronised across both servers. In your case it sounds like the user you are testing with has no access to one of the forms on one of the servers or is not logged in to one of the servers. Just as you added the second server in the admin tool each user must do the same in their user tool. This feature also works across the web as long as both servers are connected to the same mid-tier. Rod Harris CMS Asset Solutions From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Conrad Pereira Sent: Monday, 18 September 2006 3:20 PM To: arslist@ARSLIST.ORG Subject: Shared Workflow across ARS Servers ** Hi Listers, I have installed two ARS Servers on one Server. I have some workflow that has to be executed between the two ARS servers. In the Admin Tool - Accounts dialog box both the servers are added. When doing an Active Link, in theSet fields action, both the servers show up and a workflow has been done to Set a Value calling from the second ARS server form to the first ARS server form. The Active Link has been saved successfully. When testing it in the user tool, it gives the error Form does not exist on server. We wereinformed that in order for this kind of shared workflow to work, both the servers need to be licensed with a Server License. We licensed the servers now, however the problem still persists. Has anyonedone this kind of development before? Is there a limitation that this works only for active links and not for other objects? Looking forward for your reply. Thanks, Conrad Pereira CyberMAK Information Systems Manama, Bahrain __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___
Re: ARS 7.0 Mid Tier Link
It seems issue is resolved now :) I have downloaded midtier_win.zip successfully. Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 11, 2006 2:52 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0 Mid Tier Link Yes, it's wrong. I put in a ticket for it. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, May 10, 2006 3:45 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0 Mid Tier Link Afternoon List: Is something wrong with the ARS 7.0 Mid-Tier link on Supportweb? Every time I click it, it wants to download the Server, Email, FB (win.zip). _ On the road to retirement? Check out MSN Life Events for advice on how to get there! http://lifeevents.msn.com/category.aspx?cid=Retirement ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Comparing passwords
Hi Alton, Please find attached file, I had made just a test active link using Application-Confirm-Password $PROCESS$ Hope this will help! Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alton Pinto Sent: Friday, May 05, 2006 12:42 PM To: arslist@ARSLIST.ORG Subject: Comparing passwords Hi all, has anyone used the Application-Confirm-Password $PROCESS$ i need to compare a field in a form with the password field in the user form and if it matches i want to set a field with Yes else keep the field NULL or some other value. can someone help me achieve this through an Active link please. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ValidityOfPwd.def Description: ValidityOfPwd.def
