Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02

[Patil, Vivek]

Joe is right.  8.1.02 Patch1 is just bundle of hotfixes . One cannot perform 
upgrade from 7604 using that.

@Karthick :
1] Please download 8.1.02  release installer whose size will be around 1.5 GB
>> Execute  8.1.02 config checker utility for config checks .

2]  Upgrade AR using installer present in  ARSUITEKit.zip.
3] Then you can apply AR 8.1.02 patch.

If you want to upgrade ITSM to 8.1.02 then after AR upgrade :
1]] Execute BPCU to check if any invalid customizations in BASE forms or 
workflows.
2] Create overlays if any illegal customizations  present.
3]  Execute  8.1.02 config checker utility for ITSM pre-checks and config 
checks.


Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, April 15, 2015 7:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02

**
Not to pick up on the obvious, but is that patch cumulative? You are trying to 
apply it to a 7.6.04 system so if that patch is not cumulative, you might want 
to first upgrade it to a 8.1.x base version and then apply patches.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Tuesday, April 14, 2015 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Destination Problem: Upgrading from 7.6.04 to 8.1.02

**

Hi All,



When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the 
below error message.

Please advise.



[Inline image 1]
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Re: HashFile which is not compatible with this version of Best Practice Conversion Utility

[Patil, Vivek]

https://communities.bmc.com/docs/DOC-12886

Hi Karthich,
Please check if the hash file on communities works for you.


Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 13, 2015 10:06 AM
To: arslist@ARSLIST.ORG
Subject: HashFile which is not compatible with this version of Best Practice 
Conversion Utility

**

I'm getting Hash File is not compatible. please advise.

Server: Windows 2012 R2.

DB: 2005 SQL Server.

Remedy Version: 7.6.04

Arguments :
D:\Program Files\BMC 
Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x 
aunr-remedy-t1 -u Demo -p demo -m o -f "D:\Program Files\BMC 
Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml"
INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\
BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m o -x 
aunr-remedy-t1
INFO - Processing of command arguments completed
INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum 
-0],[clientType - 0]
INFO - Overlay mode - Taking snapshot of the server
ERROR - Failed to execute BPCU command : You are using HashFile which is not 
compatible with this version of Best Practice Conversion Utility
INFO - Created run entry in the BPCU-Log form

Arguments :
D:\Program Files\BMC 
Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x 
aunr-remedy-t1 -u Demo -p "demo" -m D -f "D:\Program Files\BMC 
Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml"
INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\
BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m D -x 
aunr-remedy-t1
INFO - Processing of command arguments completed
INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum -
0],[clientType - 0]
INFO - ReportDiff mode - Taking snapshot of the server
ERROR - Failed to execute BPCU command : You are using HashFile which is not 
compatible with this version of Best Practice Conversion Utility
INFO - Created run entry in the BPCU-Log form

I have tried these above option, but luck. Can someone please help me out.

- Karthy
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Re: Upgrade to 8.1.2

[Patil, Vivek]

Please setup new environment , install present version products and then import 
 DB from PRODUCTION.

After that, I will recommend you to use config checker which is packaged with 
AR Installer zip file.  The tool has ability to find most of configuration and 
unique ID violation issues due to which remedy upgrades can fail.  It will save 
your efforts.

Note :   no need to revert DB if upgrade fails. We can fix the issue and re-run 
installer….You can prepare a document with all issues you encounter during the 
process.


Additional documentation :


1] https://kb.bmc.com/infocenter/index?page=content&id=KA400850
>> this KB mentions all important links and documents related to pre and post  
>> 8.1 upgrade.
>> Refer cook book attached to KB for solutions on upgrade issues.

2] You may find msm  arx failures.  We can fix them after upgrade.

3] asi_MSM_MigrationTasks_cfg.arx during ITSM upgrade  import may  take long 
time if  data > 200.  This increases upgrade time .. if you have multiple 
environments  then we can share the workaround to save 10 hrs. We skip those 
2-3 arx imports and  execute a direct SQL command to update required data.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, April 08, 2015 8:47 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade to 8.1.2

** Hi,

Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2.

We are trying to figure out if we should do:
 a) implement  new 8.1.2 install on a separate server, and bring selected 
customizations over (after we modify them via Dev Studio) OR
 b)" upgrade in place" the AR System and ITSM to 8.1.2

Any ideas/thoughts?



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Re: 7.6.04 Install question...

[Patil, Vivek]

We have to find which application is using 1433 port and  stop/disable that 
service || un-install it.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Friday, March 27, 2015 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
That may be it….any suggestion on what port should be used?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Thursday, March 26, 2015 1:30 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
This may happen is 1433 port is being used by some other application.

AR installer is not able to access 1433 and service creation fails.  I faced 
this once where 1433 was being used by other application.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 7:26 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**

Not really…

[cid:image001.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 26, 2015 9:43 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Is there anything in the server event logs?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 8:15 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image002.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, Richard.C   wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, Richard.C  wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, Richard.C  wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!


--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com<mailto:brian.gill...@pbs-consulting.com>




_ARSlist: "Where t

Re: 7.6.04 Install question...

[Patil, Vivek]

This may happen is 1433 port is being used by some other application.

AR installer is not able to access 1433 and service creation fails.  I faced 
this once where 1433 was being used by other application.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Thursday, March 26, 2015 7:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**

Not really…

[cid:image001.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 26, 2015 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Is there anything in the server event logs?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us
Sent: Thursday, March 26, 2015 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image002.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, Richard.C   wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, Richard.C  wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, Richard.C  wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!


--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com




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Re: Error installing Atrium Core Patch 8.1.0.2

[Patil, Vivek]

Please check whether value of  BMC_AR_SYSTEM_HOME is unique at below locations:
1]  C:\windows\ProductRegistry.xml
2]  AtriumCoreInstalledConfiguration.xml
3] environment variable BMC_AR_SYSTEM_HOME

Questions:
1] is this 8.1.02  Patch   or 8.1 Service Pack 2 [ 8.1.02 ]  ; both are 
different ..can you share screenshot of welcome screen.
2]  In %TEMP%\ atriumcore_install_log.txt you should be able to find where 
installer is trying to search.

Tips :
1]  check the class in atriumcore_install_log.txt  which is throwing this error.
2] Once known, you can use JAVA debugger and check that code of that class …it 
will help you to find what’s wrong.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of jham36
Sent: Wednesday, March 25, 2015 1:50 AM
To: arslist@ARSLIST.ORG
Subject: Error installing Atrium Core Patch 8.1.0.2

**
Hello all,

We are setting up a new production environment.  ARSystem, ITSM and Attrium 
Core are all installed.  When we try to install the patch for Attrium Core, we 
get an error.
LOG EVENT {Description=[SET PROPERTY 
VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]}

I would think that NOT finding an invalid install would be a good thing, but 
apparently not in this case. So... the atrium patch installer cannot find our 
AR install even though it had no problems finding the arcache.exe within the AR 
install directory a few lines above this error.

Support has sent us new ARSystemInstalledConfiguration.xml and 
AtriumCoreInstalledConfiguration.xml files that have not helped.  I have 
verified that the BMC_AR_SYSTEM_HOME path is set correctly.

We are on Windows 2008 SP2 server
Oracle 11gR2 db.

Thanks,
James

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Re: Upgrade to 8.1 AR/ITSM

[Patil, Vivek]

Hi Kathy,
   Do you have customizations on CORE AR forms ?

Planning the upgrade : 
https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade

All information on upgrades : 
https://kb.bmc.com/infocenter/index?page=content&id=S:KA400850



Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Tuesday, January 13, 2015 12:44 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade to 8.1 AR/ITSM

**
Hi,

We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1.  I would 
like to find out from other experts - which approach would you take? A) A new 
8.1 install and copy objects over after converting the custom code to overlays 
or B) Copy over point database and point to the new instance? upgrade in place? 
 We have a preference already, just want to confirm.   Also, what are some 
gotcha's that we need to look out for.  I have been doing lots or reading, 
however I want to make sure this upgrade runs as smooth as possible so your 
feedback is appreciated.

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Re: How long does the 8.1.02 SRM installer run?

[Patil, Vivek]

Hi Rick,
   Can you please mention few details:

1] Whether you are doing a fresh install or upgrade ?
2] How many locales are you are installing ?
3] Which Database and version ?

>>SRM 8.1.02  all locale install on windows 2008 R2 and SQL 2008 R2 Unicode DB 
>>takes approximately 3 hours.

>> On UNIX, it should take more time.

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Wednesday, January 07, 2015 9:40 PM
To: arslist@ARSLIST.ORG
Subject: How long does the 8.1.02 SRM installer run?

Hi,

Can anyone who's run the 8.1.02 SRM installer tell me approx. how long it runs?

Thanks,

rp

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Patil, Vivek]

Hi Lisa,
   If you are doing upgrade to 8.1 Sp2  then check whether you can copy 
installer to  -Djava.io.tmpdir  .
Starting from 8.1 SP2 BMC Remedy Installers use default temp denoted by 
=-Djava.io.tmpdir.


export _JAVA_OPTIONS=-Djava.io.tmpdir=

# Can you share below information :
1] Install Logs :  for what path is installer throwing an error ?  check for 
severe keyword in  TEMP\*Install.log file
2] Share the Zip All install logs collected using Maintenance Tool
3] Try to use Java Debugger and check the code in setup.jar of installer.

Which installer is throwing this ?  AR or ITSM ?


Thanks,
Vivek@bmc

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of hristo ninov
Sent: Thursday, December 25, 2014 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

**

Hello,

I have had similar issues with BMC installations. In every such case the root 
cause was not permissions but Windows compatibility. Run the installer in 
compatibility mode.

Regards,

Hristo




 Оригинално писмо 
От: Robert Heverley
Относно: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space
До: arslist@ARSLIST.ORG
Изпратено на: Сряда, 2014, Декември 24 20:36:57 EET


Hey Lisa,

I had a similar issue a few years ago and I cleared the issue by giving ARAdmin 
local administrator rights. I don't know if this is still the case, but it may 
be worth a try. Thank you.

Robert Heverley

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Wednesday, December 24, 2014 5:54 AM
To: arslist@ARSLIST.ORG<../servlet/sendmess?ac=sab&to=arslist@ARSLIST.ORG>
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

I want to thank everyone for their help. I've tried all of your suggestions and 
nothing it working (I did not try the quota thing though from the MSDN link - 
that's the only thing I did not try).

What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get 
the same problem, if so, then it's definitely something on the server that's 
not allowing me to read or install (even though I have admin rights on the 
server and the folders).

Stay tuned!

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: arslist@ARSLIST.ORG<../servlet/sendmess?ac=sab&to=arslist@ARSLIST.ORG>
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Personally I would do the install like this ...

Shift Right-Click on the Disk1 folder you extracted to the D drive and choose 
"Open command Window here"
In the command prompt do:
SET TEMP=D:\TEMP
SET TMP=D:\TEMP
setup.cmd

This will set the environment to the temp folder you want the install to use 
and will also run the install as admin.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: arslist@ARSLIST.ORG<../servlet/sendmess?ac=sab&to=arslist@ARSLIST.ORG>
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Anish!

I did not run the installer from the zip file. I open up the zip file and take 
the disk1 folder and move it under the D: drive and then double click on the 
setup file.

Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG<../servlet/sendmess?ac=sab&to=arslist@ARSLIST.ORG>
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Just to confirm, did you extract the install files before running the installer?

I have seen this when you open the downloaded zipped file directly by double 
clicking and running the installer?

Try this,
Right click downloaded zip file and extract using winzip or any other third 
party utility to a folder on your d drive. This will extract all files to the 
directory specified. Run the installer from there

--- Original Message ---

From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
>
Sent: December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG<../servlet/sendmess?ac=sab&to=arslist@ARSLIST.ORG>
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space. I researched this and some 
people suggested updating the TEMP environment wh

Re: BMC Atrium Core 8.1.02 Installer

[Patil, Vivek]

Hi Brad,
   Please check what is failed in 8.1 SP1 because of which you see this error 
during upgrade.

Please take DB backup .

One will have to fix the failure.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Monday, October 20, 2014 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium Core 8.1.02 Installer

**
Yes, Check your SHARE:Application Properties entries and look for a failed 
install. Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Monday, October 20, 2014 6:49 AM
To: arslist@ARSLIST.ORG
Subject: BMC Atrium Core 8.1.02 Installer

**
Hi

I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following 
error:

· [Image removed by sender.]   You cannot install or upgrade BMC Atrium 
CMDB because the installer has detected that a previous installation failed or 
is currently running.
Contact BMC Support to resolve the issue.
Do not force the installation or upgrade or delete files manually. Doing so 
will make the problem worse.


Has anyone experienced this before and if so any advice?

Thanks in Advance

Brad
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Stuck at Executing SQLs in 8.1 Stack Installer

[Patil, Vivek]

Hi Aedrian,

   Can you please refer 
https://docs.bmc.com/docs/display/public/itsm81/Configuring+Oracle+databases

And 
https://docs.bmc.com/docs/display/public/itsm81/Installing+the+BMC+Remedy+ITSM+Suite+Preconfigured+Stack



In your case we would recommend you to review Oracle Configuration as provided 
by BMC. Let us know the results.



NOTE :

#For 8.1 ITSM and Oracle 11g we observed installer hanging once. #ORACLE Bug ID 
is: 13017584

The workaround for hang issue is to make use of Special Oracle parameters for 
"_use_zero_copy_io=false".

Define this parameter in init.ora file for the instance and restart DB. (You 
can find this file under \database directory. Generally this file is 
named as "init.ora".)


Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Aedrian Escultura
Sent: Thursday, October 16, 2014 8:25 PM
To: arslist@ARSLIST.ORG
Subject: Stuck at Executing SQLs in 8.1 Stack Installer

**
Hi ARSList,

Has anyone ever encountered an issue running the 8.1 stack installer - 
particularly at the Execute SQLs part? (Screenshot attached)

I can see that it was able to create only the ACTLINK table, nothing after 
that.  DB sessions are all inactive.
Even the C:\Users\myuser\AppData\Local\Temp\ARSystemDBImport.log does not 
contain anything.

Appreciate any help you can provide.

Windows Server 2008
Oracle 11g R2

Thanks,
Aedrian


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Re: Installing Additional Language Pack for ARS 7.6.04

[Patil, Vivek]

Can you try this on a TEST Box ?

If  there are customizations on Base forms then there can be possible effect.  

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana
Sent: Thursday, June 05, 2014 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Installing Additional Language Pack for ARS 7.6.04

Hi All
 
We have a requirement to install Japanese and Russian Language Pack on ARS 
7.6.04. What I would like to know is importing the files from installforms and 
systemforms in ARSystem install directory is sufficient or do I need to perform 
any other activities.
 
We do not have ITSM installed, however we have a customized application running 
on ARS. Will the new Language pack have any effect on Customization.
 
Here are the Server details:
 
ARS - 7.6.04.03
Platform - Linux
DB -  Oracle 11g ( Unicode)
Language Packs - en;es;fr;ko;de;it;zh_CN;pt_BR I've gone through this post 
without any success:
https://communities.bmc.com/thread/26725

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Re: AR System 8.1 on AIX

[Patil, Vivek]

The 8.1.01.001 [  which is 8.1 SP1 Patch1 ]  contains only MidTier fixes. When 
8.1 Sp1 Patch1 was planned ,  critical fixes were shipped as part of it ;  all 
of them being MidTier  in Patch1

@Frank :  The AR Server Patch Project consists of multiple features / 
components  viz. AR Server , Approval , Assignment Engine , Email Engine , 
MidTier , Developer Studio.
So the installer name is AR Patch but it has updates only for midTier.  Lets 
say if in future 8.1 SP1 Patch2 is shipped for AR , Approval fixes then they 
will be part of same installer called as AR System Patch Installer 8.1.01.002 . 
 Please excuse me as I may not write exact name seen on installer title.

Do you have any specific query here ?  which is still un-answered ?

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Friday, May 30, 2014 12:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 8.1 on AIX

We are working through the same issue RHEL/Oracle. 8.1.01.001  says it contains 
server updates but the installer says its only for midtier. Back and force a 
bunch of times with support but still no solution. Actually, more confused then 
when I started.

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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Hi Pritch,
I saw SLM 8.1.01 installers on EPD. I am still waiting for official 
notification mail .
Are you able to see SLM 8.1.01 on EPD ?  

Note :  Few folks will have this doubt . Will SLM 8.1 SP1 correct the messed up 
environment :

1]  If you already installed 8.1 GA SLM on top of 8.1 SP1 ITSM then SLM 8.1.01 
will not correct it.
>> i think so because

a] when one installs 8.1 GA SLM on top of ITSM 8.1 Sp1 then version of RCF and 
RAF is 8.1.01 .  So SLM 8.1 SP1 installer finds that system has latest ITSM 
Foundation [ RCF + RAF ] so it wouldn't correct ?

b] Also  SLM 8.1 SP1 installer does not package  79 objects that are deleted by 
8.1 GA SLM.

 2]  8.1 SP1 SLM is released with additional application fixes and as a 
compatible version.
 
3] Only solution for a system where 8.1 GA SLM was installed on ITSM 8.1 SP1 by 
mistake is :

>>  Upgrade ITSM , SRM to 8.1 SP2 [ not released yet ]   or create an issue and 
>> get it resolved from BMC Support or RnD team .

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, May 23, 2014 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

Couldn't it be released as SLM 8.1.01 - is there a timeframe when that will be 
coming out?

- Original Message -
From: "Vivek Patil" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 23, 2014 12:43:47 AM
Subject: Re: ITSM 8.1 SP1 - Content missing ?

Terry and Ortega,
 I agree that installers are taken for granted we can use them blindly.

#Alert being communicated :
1] 8.1 SP1 Release notes had a urgent issues section 2] This is now on ARSList 
. yes, its late and 1-2 customers had to suffer :( 3] I am trying to work with 
EPD folks to find if we can show this particular warning when customer 
downloads SLM 8.1 GA.

#Limitation we faced :
1] The bug is in 8.1 GA SLM installer code .
2] The bug is not in 8.1 SP1 ITSM installer.   Delaying SP1 was not possible 
due to few customer waiting for SP1.
3] So , we couldn't pull down 8.1 SLM from EPD.

#Making Remedy Apps Better : you can always voice your views to Doug Muller who 
can forward them to the BMC Leadership.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, May 23, 2014 6:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

**
Well everyone:

This is a pretty big miss on behalf of BMC.  It should have been communicated a 
lot earlier in the process and via all means possible (like on the EPD site 
where people download SLM 8.1 GA !! ).  I went from installing SLM 8.1 GA on 
ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1 SP1 (big problems!).Wouldn't 
think that there would be any problems or any need to re-read the release notes 
on a product that I already installed and it worked before.

As the saying goes "One "Oh Shit" defeats 10 "attaboys!" .  Waiting for the 
next 10 "attaboys".

However, I want to thank Vivek for stepping up and admitting to the issue.  It 
takes a lot of integrity to step up to the plate and do so, knowing that his 
name is on the line.  He has also agreed to work with me to resolve the issue.  
This is what customer service is all about.

Terry





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 8.1 SP1 - Content missing ?
**
Did you install 8.1 SLM GA  on top of 8.1 SP1 ITSM ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
tboot...@objectpath.com<mailto:tboot...@objectpath.com>
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 8.1 SP1 - Content missing ?

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2

Hi everyone:

I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.

I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.

Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)

Terry



_ARSlist: "Where the Answers Are&qu

Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Hi Pritch,
I saw SLM 8.1.01 installers on EPD. I am still waiting for official 
notification mail .

Are you able to see SLM 8.1.01 on EPD ?  

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, May 23, 2014 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

Couldn't it be released as SLM 8.1.01 - is there a timeframe when that will be 
coming out?

- Original Message -
From: "Vivek Patil" 
To: arslist@ARSLIST.ORG
Sent: Friday, May 23, 2014 12:43:47 AM
Subject: Re: ITSM 8.1 SP1 - Content missing ?

Terry and Ortega,
 I agree that installers are taken for granted we can use them blindly.

#Alert being communicated :
1] 8.1 SP1 Release notes had a urgent issues section 2] This is now on ARSList 
. yes, its late and 1-2 customers had to suffer :( 3] I am trying to work with 
EPD folks to find if we can show this particular warning when customer 
downloads SLM 8.1 GA.

#Limitation we faced :
1] The bug is in 8.1 GA SLM installer code .
2] The bug is not in 8.1 SP1 ITSM installer.   Delaying SP1 was not possible 
due to few customer waiting for SP1.
3] So , we couldn't pull down 8.1 SLM from EPD.

#Making Remedy Apps Better : you can always voice your views to Doug Muller who 
can forward them to the BMC Leadership.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, May 23, 2014 6:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

**
Well everyone:

This is a pretty big miss on behalf of BMC.  It should have been communicated a 
lot earlier in the process and via all means possible (like on the EPD site 
where people download SLM 8.1 GA !! ).  I went from installing SLM 8.1 GA on 
ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1 SP1 (big problems!).Wouldn't 
think that there would be any problems or any need to re-read the release notes 
on a product that I already installed and it worked before.

As the saying goes "One "Oh Shit" defeats 10 "attaboys!" .  Waiting for the 
next 10 "attaboys".

However, I want to thank Vivek for stepping up and admitting to the issue.  It 
takes a lot of integrity to step up to the plate and do so, knowing that his 
name is on the line.  He has also agreed to work with me to resolve the issue.  
This is what customer service is all about.

Terry





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 8.1 SP1 - Content missing ?
**
Did you install 8.1 SLM GA  on top of 8.1 SP1 ITSM ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
tboot...@objectpath.com<mailto:tboot...@objectpath.com>
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 8.1 SP1 - Content missing ?

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2

Hi everyone:

I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.

I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.

Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)

Terry



_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Are, and have been for 20 years"

___
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Are, and have been for 20 years"

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"Where the Answers Are, and have been for 20 years"

Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Terry and Ortega,
 I agree that installers are taken for granted we can use them blindly.

#Alert being communicated :
1] 8.1 SP1 Release notes had a urgent issues section
2] This is now on ARSList . yes, its late and 1-2 customers had to suffer :(
3] I am trying to work with EPD folks to find if we can show this particular 
warning when customer downloads SLM 8.1 GA.

#Limitation we faced :
1] The bug is in 8.1 GA SLM installer code .
2] The bug is not in 8.1 SP1 ITSM installer.   Delaying SP1 was not possible 
due to few customer waiting for SP1.
3] So , we couldn't pull down 8.1 SLM from EPD.

#Making Remedy Apps Better : you can always voice your views to Doug Muller who 
can forward them to the BMC Leadership.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, May 23, 2014 6:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

**
Well everyone:

This is a pretty big miss on behalf of BMC.  It should have been communicated a 
lot earlier in the process and via all means possible (like on the EPD site 
where people download SLM 8.1 GA !! ).  I went from installing SLM 8.1 GA on 
ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1 SP1 (big problems!).Wouldn't 
think that there would be any problems or any need to re-read the release notes 
on a product that I already installed and it worked before.

As the saying goes "One "Oh Shit" defeats 10 "attaboys!" .  Waiting for the 
next 10 "attaboys".

However, I want to thank Vivek for stepping up and admitting to the issue.  It 
takes a lot of integrity to step up to the plate and do so, knowing that his 
name is on the line.  He has also agreed to work with me to resolve the issue.  
This is what customer service is all about.

Terry





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: May-21-14 9:32 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 8.1 SP1 - Content missing ?
**
Did you install 8.1 SLM GA  on top of 8.1 SP1 ITSM ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
tboot...@objectpath.com<mailto:tboot...@objectpath.com>
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: ITSM 8.1 SP1 - Content missing ?

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2

Hi everyone:

I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.

I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.

Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)

Terry



_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Hi Ortega,
   This bug was found during in-house testing so we released a SLM hotfix when 
8.1 SP1 was released.

We tried to alert customers through below mediums :
1] Urgent issues/ Flash was released .
2] Documentation.

I agree , I was little late in posting this on ARSList.

May I know whether  this information could have been informed in a better way  ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Thursday, May 22, 2014 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1 SP1 - Content missing ?

**
When is BMC going to take all of this new-found, private investor money and 
start spending it on Quality and Assurance Testing? Rome is burning and the 
Barbarians are at the gates (SNOW). Every time that I read an ARSlist post like 
this I can't help but think that BMC is not helping our cause, but instead they 
taking away our armor to defend the Remedy kingdom from the constant attacks of 
marauding bands of SNOW, CA, and HP sales barbarians.
I implore BMC to spend some of that private equity money on Quality Assurance 
testing and stop making poorly-tested code available to us. I don't want to see 
the carcass of Remedy being eaten by a SNOW vulture. We, who are on the 
frontlines, cannot defend the kingdom by ourselves.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Wednesday, May 21, 2014 8:43 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 8.1 SP1 - Content missing ?

**

Hi Pritch,

 Can you please refer below topic in ARS List


Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1 
SP1<http://arslist.org/cgi-bin/wa.exe?A1=ind1405&L=ARSLIST&X=2ECE3F5456A712311D&Y=vivek_patil%40bmc.com#53>




1] Just importing the 79 objects is not complete solution.

2] The hotfix was a preventive step and will not fix anything,



Is this  a TEST Box or PROD ?



Thanks,

  Vivek



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Thursday, May 22, 2014 1:23 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Subject: Re: ITSM 8.1 SP1 - Content missing ?



Fortunately we had another installation that had the forms/workflow.



Mine was (according to BMC) due to an issue with installing the SLM module - 
They said it removed something like 79 items.  it is a known issue and there is 
a KB (unfortunately I did not save the KB number - and a hot fix - but you need 
to actually ASK BMC for the hot fix - it's apparently not published.  AND I 
downloaded but did not try to apply the hot fix.  Figured it was better to 
correct it manually than to waste time with BMC.  Seems to take them three or 
four days to reply.



- Original Message -

From: "tboot...@objectpath.com<mailto:tboot...@objectpath.com>" 
mailto:tboot...@objectpath.com>>

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Sent: Wednesday, May 21, 2014 3:28:47 PM

Subject: Re: ITSM 8.1 SP1 - Content missing ?



**

"Pritch"



So.. you probably know my next obvious question.  :-) Have you resolved this 
issue and/or what approach did you make to move forward?



Terry





on May 21, 2014, pritch mailto:pri...@ptd.net>> wrote:





I absolutely saw the same thing on Solaris.



- Original Message -

From: " tboot...@objectpath.com<mailto:tboot...@objectpath.com> " < 
tboot...@objectpath.com<mailto:tboot...@objectpath.com> >

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Sent: Wednesday, May 21, 2014 2:35:27 PM

Subject: ITSM 8.1 SP1 - Content missing ?



**

RHEL Linux 6.4

ARSystem 8.1 SP1

MidTier 8.1 SP1 Patch 001

Oracle 11G R2



Hi everyone:



I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.



I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.



On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.



Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)



Terry







_ARSlist: "Where the Answers Are" and have been for 20 years_



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www.ars

Re: Remedy 7.6.04 SP3 user tool download...

[Patil, Vivek]

Hi Suresh ,
   Please ensure that if you have 8.x ARServer installed then please install 
User Tool in different directory.

AR 8.0 in directory A and  7604 User Tool in  path B.

Please refer KA387013 for details.

Thanks,
  Vivek

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe
Sent: Thursday, May 22, 2014 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.04 SP3 user tool download...

Hi Team,

Do we have any exe, related to 7.6.04 SP3 user tool separtely? If yes, can you 
please share the link to download?

We have installed 7.6.04 user tool and needs to upgrade SP3.

Anticipating for your favorable reply.

Regards,

Suresh Loganathan...



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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Hi Pritch,

 Can you please refer below topic in ARS List


Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM 8.1 
SP1




1] Just importing the 79 objects is not complete solution.

2] The hotfix was a preventive step and will not fix anything,



Is this  a TEST Box or PROD ?



Thanks,

  Vivek



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Thursday, May 22, 2014 1:23 AM

To: arslist@ARSLIST.ORG

Subject: Re: ITSM 8.1 SP1 - Content missing ?



Fortunately we had another installation that had the forms/workflow.



Mine was (according to BMC) due to an issue with installing the SLM module - 
They said it removed something like 79 items.  it is a known issue and there is 
a KB (unfortunately I did not save the KB number - and a hot fix - but you need 
to actually ASK BMC for the hot fix - it's apparently not published.  AND I 
downloaded but did not try to apply the hot fix.  Figured it was better to 
correct it manually than to waste time with BMC.  Seems to take them three or 
four days to reply.



- Original Message -

From: "tboot...@objectpath.com" 

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 3:28:47 PM

Subject: Re: ITSM 8.1 SP1 - Content missing ?



**

"Pritch"



So.. you probably know my next obvious question.  :-) Have you resolved this 
issue and/or what approach did you make to move forward?



Terry





on May 21, 2014, pritch  wrote:





I absolutely saw the same thing on Solaris.



- Original Message -

From: " tboot...@objectpath.com " < tboot...@objectpath.com >

To: arslist@ARSLIST.ORG

Sent: Wednesday, May 21, 2014 2:35:27 PM

Subject: ITSM 8.1 SP1 - Content missing ?



**

RHEL Linux 6.4

ARSystem 8.1 SP1

MidTier 8.1 SP1 Patch 001

Oracle 11G R2



Hi everyone:



I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.



I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.



On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.



Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)



Terry







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Re: ITSM 8.1 SP1 - Content missing ?

[Patil, Vivek]

Did you install 8.1 SLM GA  on top of 8.1 SP1 ITSM ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, May 22, 2014 12:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 8.1 SP1 - Content missing ?

**
RHEL Linux 6.4
ARSystem 8.1 SP1
MidTier 8.1 SP1 Patch 001
Oracle 11G R2

Hi everyone:

I was wondering if anyone out there in arslist has installed the new ITSM 8.1 
SP1 on Linux (RHEL) at all and has experienced the same issues I am 
experiencing.

I had installed ITSM 8.1 Patch 002 and was working with it for several months 
and everything was working fine.

On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error 
messages.  Working with BMC on a couple of support issues, there seems to be a 
lot of "code" missing from the application.  Things that worked before, no 
longer work in SP1.   Active links not there, AL Guides not there, data not 
there, etc.

Anyone experience this or is it just something that may be local to my install 
?   I don't have a lot of hair left on my head and would like to save it for my 
retirement years...  :-)

Terry



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Re: 8.1.0 installer

[Patil, Vivek]

Hi Philip,
1] After you complete Phase3 [ attribute deletion ] , you will get the option 
to upgrade RKM.

2] But if you want to install RKM and then later delete attributes then here is 
a way.

a] Open Share:Application_Properties form .
b] Search with Application ID = RA00C04FA081BAydPrRwNkQKqAbOMA
c] There will be a property called “Phase” . Its value should be 2-Complete.
d] Update it to 3-Complete.
e] Run Installer and Install RKM
f] Once done, please  update Phase value = 2-Complete so that our SHARE:App 
properties form  have right values.
G] if not done , then there might be upgrade issues in future.

Let me know if this helps you.

Is this a Test Environment ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, May 13, 2014 6:25 PM
To: arslist@ARSLIST.ORG
Subject: 8.1.0 installer

**
Hello List,

We are trying to install RKM 8.1 into our environment (STG).  We never had RKM 
installed in the past.

I upgraded in place our current 7.6.04 SP2 to ARS 8.1.01, CMDB 8.1.0, ITSM 
8.1.0, SLM 8.1.0, and SRM 8.1.0, but since RKM was not installed, the ITSM 
installer had it unchecked.  I assumed I could install it later.

As many have already experienced, we were not ready to move all of our CI 
attributes to the AST:Attribute form and delete them from the CDM.  So, we took 
option '2' (Copy CI to attributes and leave CDM alone).  When I try running the 
ITSM installer again for RKM, it is only giving me the third option, whereby 
all attributes are deleted from CDM (all others are greyed out).

As I said we are not prepared for this.  Question, how do I 'trick' the 
installer to forego this input screen or allow me to 'click' on option 2 again?
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Re: AR System /ITSM 7.6.4 Memory

[Patil, Vivek]

Where are you exactly seeing the latency ?

Can you share a use-case ?

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 02, 2014 10:39 PM
To: arslist@ARSLIST.ORG
Subject: AR System /ITSM 7.6.4 Memory

**
Hi,

We have been experiencing latency and other errors on our Remedy Production 
Server.
Total memory = 24 G
Cache memory = 4 G
Buffer =  6 G
Swap = 8 G
Free memory = 150 mb.

Our Lead, who has some Linux, and no Remedy Development - told us to ignore the 
150 mb, because with Linux, as long as the server has the 5G of cache, then 
Remedy will use the cache so he sees no reason for concern.  It appears as if 
Remedy is not using the cache though based on the performance.  Our Lead stated 
-  unless there is an error in the Remedy logs that states "memory low" - then 
we do not have a memory issue. Over the last few days, the free memory went 
from 1 Go to 150 mb free.  However I was told that this is how Linux works, and 
there really is no problem at all. Also, this is a  Remedy system where the 
tables are very large, and increasing by the day, and there is no archiving. We 
are in a server group.

How do we know for sure if there is a memory issue  (i.e. leaking memory, wrong 
sizing etc)? or if Remedy is using this cached memory?


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Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

[Patil, Vivek]

One will have to manually reconcile the customizations on Base Objects.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of R
Sent: Saturday, April 26, 2014 1:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customizations in Base Development Mode during an ARS Upgrade from 
v7.6.04 to v8.1.

** Are there any workaround/tricks to not lose customizations sticking with 
base development mode?(v7.6.04>v8.1)
- like export user/group def on v7.6.04 and re-importing it back on v8.1 after 
upgrade?

On Friday, April 25, 2014, onkar shinde 
mailto:onkarbshi...@gmail.com>> wrote:
**
Hi Raj,
Yes you will lose your customizations if you are doing it again in Base Mode.
Better way to maintain these customizations, do it in Overlay Mode i.e Best 
Practise Customization Mode.
Or if you insist on Base Mode, then do it after 8.1 upgrade.

On Thu, Apr 24, 2014 at 8:02 PM, Raj 
> wrote:
**
Hi All,
We are working on ARS upgrade from v5.1.2 to v8.1. Currently, I am on ARS 
v7.6.04(from v5.1.2>v6.3>v7.1) and working towards upgrading to ARS v8.1.
We have decided to stay with Base Development mode and all the objects 
currently show as Unmodified in Developer Studio. While upgrading from v7.1 to 
v7.6.04, we lost customizations on User and Group form.

At this point, I am working on silent installer script to run the upgrade to 
v8.1 - now if I create customizations on User/Group forms in Base Development 
mode, would I lose them on upgrade to ARS v8.1?
If yes, I might be better off saving some time re-doing customizations on 
v7.6.04 on User/Group forms and just re-do them on reaching v8.1 but not on 
v7.6.04?

Please advise,
Regards,
Raj
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--
Regards,
Onkar Shinde
Senior Software Engineer
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training

Telephone: +91-20-6632-1000
Mobile: +91-7709008719
Email: 
onkar.shi...@vyomlabs.com
Web: www.vyomlabs.com
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