Anyone using PERL?
Anyone using PERL to do any log file analysis or work? If so, would you email me offline? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Object/form information
Thank you! Can anyone add to the list to clarify the ? entries? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Monday, January 09, 2012 7:07 AM To: arslist@ARSLIST.ORG Subject: Re: Object/form information ** Hi Richard, I doubt that a list is officially available. This is what I know regarding the Prefixes in ITSM. Maybe someone could give an info about the ? to complete this list, please? Thanks. :-) HTH Prefix - Application Area === AAS - Activity Audit System (?) AIE or EIE - Integration Engine AIS - Atrium Impact Simulator AP: and APR - Approval ASE - Assignment Engine AST - Asset Management Atrium and BMC.AM or BMC.CORE or CMDB - Atrium CMDB CAI - Command Application Interface CBK - Charge Back CFB or FB - Flashboards CFG - Configuration CHG - Change COM - Company CTM - ? CTR - Contract DLD - Data Load FIN - Financials HPD - Helpdesk INT - ? KPI - ? NE - Normalization Engine NOE - ? NTE - Notification Engine OBJSTR - Object Store PBM - Problem Management PCT - Product Catalog PDL - ? RAC - ? RE - Recon Engine RLE - Rules Engine RMG - ? RMS - ? ROI - ? RQC -? RRC - ? SHR - Shared SIT - Site SLM - Service Level Management SRM - Service Request Management (partially SRM if SRM itself isn't installed) SYS - System TMS - Task Management System VIS - Visualizer -- Mit freundlichen Grüßen/Regards Rüdiger Tams Von: Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us An: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Gesendet: 21:02 Donnerstag, 5.Januar 2012 Betreff: Object/form information ** Where can I find a list of what the ITSM object/form prefixes are? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Object/form information
Great! Thank you!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 09, 2012 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Object/form information ** This was posted back in October from Jason Lander, hope it helps! bear in mind that although this is quite old, it should still cover most of the modules: ITSM 7.x Object Prefixes AP: Approval Server APR: Approval Server APW: Approval Server ASE: Assignment Engine AST: Asset Management BMC.AM: BMC Asset Management Namespace BMC.CORE.CONFIG: CMDB Configuration BMC.CORE: CMDB Classes BSM: Not part of ITSM 7.0. Part of the CMDB Atrium CMDB Console deployable application CAI: Command Automation Interface CBK: Charge Back CFB: Change Management Flashboards CFG: Configuration CHG: Change Management CMDB: Configuration Management Database CMS: Configuration Management System COM: Company CTM: Contact Management FB: Flashboards (base AR) FIN: Financial HPD: Help Desk (Incident Management) KMS: Knowledge Management System LIC: License NTE: Notification Engine OBJSTR: CMDB, Object Store PBM: Problem PCT: Product Catalog PDL: Product Dictionary Library RAC: Application Administration Console RE: Reconciliation Engine RMG: Time Segments (Foundation system) RQC: Requester Console RRC: Reporting SHR: Shared SIT: Site SLM: Service Level Management SRM: Service Request Management SYS: System TMS: Task Management System VIS: Process Visualizer (Foundation system) Cheers, J Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Monday, January 09, 2012 7:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Object/form information ** Hi Richard, I doubt that a list is officially available. This is what I know regarding the Prefixes in ITSM. Maybe someone could give an info about the ? to complete this list, please? Thanks. :-) HTH Prefix - Application Area === AAS - Activity Audit System (?) AIE or EIE - Integration Engine AIS - Atrium Impact Simulator AP: and APR - Approval ASE - Assignment Engine AST - Asset Management Atrium and BMC.AM or BMC.CORE or CMDB - Atrium CMDB CAI - Command Application Interface CBK - Charge Back CFB or FB - Flashboards CFG - Configuration CHG - Change COM - Company CTM - ? CTR - Contract DLD - Data Load FIN - Financials HPD - Helpdesk INT - ? KPI - ? NE - Normalization Engine NOE - ? NTE - Notification Engine OBJSTR - Object Store PBM - Problem Management PCT - Product Catalog PDL - ? RAC - ? RE - Recon Engine RLE - Rules Engine RMG - ? RMS - ? ROI - ? RQC -? RRC - ? SHR - Shared SIT - Site SLM - Service Level Management SRM - Service Request Management (partially SRM if SRM itself isn't installed) SYS - System TMS - Task Management System VIS - Visualizer -- Mit freundlichen Grüßen/Regards Rüdiger Tams Von: Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us An: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Gesendet: 21:02 Donnerstag, 5.Januar 2012 Betreff: Object/form information ** Where can I find a list of what the ITSM object/form prefixes are? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Object/form information
Where can I find a list of what the ITSM object/form prefixes are? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Overlay follies: Selection fields
Thank you for the explanationbut here's another 2 cents worth from the other side of the aisle At least to me it seems that Remedy is consistently released far sooner than it should be. It seems that there is a very pronounced lack of QA testing before release. Witness all of the comments/bugs/fixes, etc. on this list. I could point to many instances of this aside from my personal experience. I've had a lot of experience with BMC support and it's incredibly frustrating and discouraging to always be told to send the log files and then find out that after n days there's still no progress from the support folks - who again ask for more logs and my ar.sys file.. then it's like pulling teeth to even get a callback.. The issue of the utility that was released is an example. Either the BMC folks who spec out what should be released with a product to enhance user experience and usability really missed the mark or someone totally missed the boat. The product was released with a feature that was incredibly cumbersome to use. It's sort of like saying that a new compiler was released with a new feature. The release folks say we know that this new feature is very complex and powerful, but yes, we did release it with an editor to make the task of using it easier. The customers say yes, but the editor was a hex editor. The company says we'll release it with a good text editor in the next releasebut it DOES have an editor. Anywayjust some things to chat with the product release and QA folks about From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, December 01, 2011 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay follies: Selection fields ** I just thought I would share a few personal thoughts on this note. First, I am the last person to say that we are perfect. There are always going to be cases where something is missed or where an error is made. We attempt to minimize those situations, but we will never be able to eliminate all possible errors. Yes, there are times when it is a bit embarrassing to have to admit that an error that was pretty obvious was made. When these errors show up, we work to correct them as aggressively as possible. Second, in any product, or even feature of a product, there are always more things that you could have done. More capability. More bells and whistles. Better performance. More scale. If that was not true, no product would ever need a 2.0 release because everything would be perfect the first time. In this case, there is no product defect. The product works. You can overlay things. They overlay correctly. The steps to perform the overlay are correctly documented, and you can get the result you were looking for and that was designed for. The problem is that use cases mean that there is a lot of work to do and a lot of steps to do that work. And, it would be nice if there were fewer steps involved. So, accelerators to make it faster would be useful. There was a utility developed that could offer that acceleration. The product supports the addition of these kinds of additions between release cycles - a FEATURE of the product to allow extension without re-releasing the product. A developer took advantage of the feature to allow extension and produced a utility that offered the acceleration that was desired. This was done at the time the customers were having difficulty with the number of steps rather than waiting for a future release. At the same time, there is work under investigation to see whether the condition that required the operation to do many overlays could be completely avoided and become unnecessary to make the operation even easier and even less impactful in the future. There is a good idea of how to accomplish that enhancement and it is likely to make a future release to further simplify operation of the system. So, a short term assist immediately and work on a long term enhancement to further improve interaction. In summary, the product was not unfinished in this case. It was a fully finished set of capabilities and they did in fact work as documented and provided the capability desired. Customer issues were comments that it was harder than they would like and are there ways to make it easier. A reaction was to provide a utility that could be included within the product using features of the product designed to allow for those additions and for API interaction with the system so that improvement could be made for customers immediately. So, I would humbly disagree with your assessment about bragging. Personally, I tend not to brag about the capabilities (I may be proud of them and excited that they help customers but I tend not to brag about them - although I do tend to brag about the team and the overall job they do). But if I was to want to brag What happened in this
Log File Editor....
Does anyone have a recommendation for a good, flexible log file editor? Ideally, one that can be configured specifically for Remedy log viewing? Thanks for any suggestions... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Log File Editor....
Something a bit more customizable and useful...although the dynamic display is nice... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, November 04, 2011 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor Is arlogdisplay.exe still being installed with the user tool? Drew Comayagua On Fri, Nov 4, 2011 at 12:55 PM, Richard Copits richard@bwc.state.oh.us wrote: ** Does anyone have a recommendation for a good, flexible log file editor? Ideally, one that can be configured specifically for Remedy log viewing? Thanks for any suggestions... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Log File Editor....
Outstanding - I can work with this...Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, November 04, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor This was also posted on BMC DN some time ago: https://communities.bmc.com/communities/message/94698 -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Friday, November 04, 2011 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor Something a bit more customizable and useful...although the dynamic display is nice... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, November 04, 2011 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor Is arlogdisplay.exe still being installed with the user tool? Drew Comayagua On Fri, Nov 4, 2011 at 12:55 PM, Richard Copits richard@bwc.state.oh.us wrote: ** Does anyone have a recommendation for a good, flexible log file editor? Ideally, one that can be configured specifically for Remedy log viewing? Thanks for any suggestions... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Pics from WWRUG 2011
For those of us who weren't able to attend, any chance of having titles on the pictures wo we can see who's who? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, September 23, 2011 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pics from WWRUG 2011 Oh cool! Thanks Dave. I'll check it out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, September 23, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Pics from WWRUG 2011 The WWRUG Facebook page is open and even those that do not have Facebook account should be able to see the page. If you have problems seeing please let me know. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Chowdhury, Tauf [mailto:tauf.chowdh...@frx.com] Sent: Friday, September 23, 2011 11:14 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Pics from WWRUG 2011 Great seeing a lot of you folks at the RUG! Any chance of posting pics to a public web album site like Picasa or Flickr? This is for those of us who may not be on Facebook... ahem.. like me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, September 23, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Pics from WWRUG 2011 Any one that has photos can post them to the World Wide Remedy User Group Facebook page as well. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Venkat Maddala [mailto:venkata.madd...@yahoo.com] Sent: Friday, September 23, 2011 06:56 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Pics from WWRUG 2011 I will be posting on FB all the images from WWRUG this year stay tuned for more pics and updates https://www.facebook.com/media/set/?set=a.276325789053517.72118.1028 2939180l=54365687cctype=1 The settings on the album are public and everyone should be able to view them, if any one faces problem let me know. Cheers, Venkat Maddala http://RemediesForRemedy.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Portions
Re: Software load balancer with AR Server and Mistier
How can I get a copy of the whitepaper? Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, September 20, 2011 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Software load balancer with AR Server and Mistier ** I believe you still need session persistence with the mid-tier in 7.6. You do not (and have not really) required session persistence with the ARServer. A whitepaper available for 7.6 details this. The timeout on the load balancer needs to match or exceed the session timeout of your mid-tier application. If you are using a single sign on solution the mid-tier session timeout needs to be less than or equal to the SSO session timeout. So this would be a valid combination: Mid-tier Session Timeout: 60 minutes SSO Session Timeout: 120 minutes Load Balancer Session Persistence Expiration: 60 minutes In order for a J2EE application to not require session persistence a number of things have to be in place: - all objects in the container must be serializable - the container nodes in the farm must be configured as a cluster (session information must be serialized) There are some things that make me believe this is not possible with the midtier. Some information that is session specific is written to disk. I doubt these can be properly replicated between the J2EE containers. Axton On Tue, Sep 20, 2011 at 4:53 AM, debug ars debug@gmail.commailto:debug@gmail.com wrote: ** Thanks Ken. We have search all articles and also went through documentation related to this. [We found that in 7.6.04 Midtier there are few additional configuration parameters available in which may not require stickiness to be set on load balancer. I have not tried those options yet though.] We have finalized on crossroads after careful review of all three. I will post my comments once we complete our testing. On Tue, Sep 20, 2011 at 7:10 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** I have not done any testing but do recall seeing several Mistier related BMC knowledge base articles where the cause of the issues were related to Load Balancer use and settings like stickiness. Make sure you do a search on the support sight for load balancer and review them... Ken Cecil Hubbell Incorporated From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of debug ars Sent: Monday, September 19, 2011 5:56 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Software load balancer with AR Server and Midtier ** We are exploring various options to setup our test environment in server group with load balancer. Does anyone tried to use software load balancer for AR Server Group and Midtier? If yes, can you share details like, which software, version, configuration parameters like stickiness, timeout etc? [We have identified three with which we will be experimenting - crossroads, balanceAG and haproxy] -- Cheers Amen _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Cheers DA -- On seventh day almighty started debugging _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Software load balancer with AR Server and Mistier
Great! Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, September 20, 2011 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Software load balancer with AR Server and Mistier ** http://documents.bmc.com/supportu/documents/61/98/186198/186198.pdf The information is a bit vague in regards to load balancer configuration in front of the midtier/web servers, but note that in the whitepaper, everywhere it says that session persistence is not required, it refers to it as the load balancer between the midtier and arservers or in front of the arservers. The release notes make the following statement: http://documents.bmc.com/supportu/documents/43/74/184374/184374.pdf New load balancer configuration options If your AR System uses a hardware load balancer between the mid tier servers and AR System servers, BMC recommends configuring that load balancer without using a sticky bit by using the Connection Settings page in the BMC Remedy Mid Tier Configuration tool. Note that it does not state to turn it off for the load balancer in front of the mid-tier. You might be able to get away without setting up session persistence with the later versions of the midtier since the API does not have a native library dependency (assuming they implemented the serializable interface for all the non-native session specific things), but there is extra configuration you need to do with your J2EE container. For Tomcat, see here: http://tomcat.apache.org/tomcat-6.0-doc/cluster-howto.html To run session replication in your Tomcat 6.0 container, the following steps should be completed: - All your session attributes must implement java.io.Serializable - Uncomment the Cluster element in server.xml - If you have defined custom cluster valves, make sure you have the ReplicationValve defined as well under the Cluster element in server.xml - If your Tomcat instances are running on the same machine, make sure the tcpListenPort attribute is unique for each instance, in most cases Tomcat is smart enough to resolve this on it's own by autodetecting available ports in the range 4000-4100 - Make sure your web.xml has the distributable/ element - If you are using mod_jk, make sure that jvmRoute attribute is set at your Engine Engine name=Catalina jvmRoute=node01 and that the jvmRoute attribute value matches your worker name in workers.properties - Make sure that all nodes have the same time and sync with NTP service! - Make sure that your loadbalancer is configured for sticky session mode. So even with Tomcat cluster configurations the load balancer must have session persistence. I imagine the strategy with the above statements is to support a session moving from one node to another node in the event a node fails, not to simply allow any random request to go to any node. Again, the J2EE container cluster configuration may or may not work. I can't find anything stating experimentation either way. Axton On Tue, Sep 20, 2011 at 9:21 AM, Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** How can I get a copy of the whitepaper? Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, September 20, 2011 10:18 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Software load balancer with AR Server and Mistier ** I believe you still need session persistence with the mid-tier in 7.6. You do not (and have not really) required session persistence with the ARServer. A whitepaper available for 7.6 details this. The timeout on the load balancer needs to match or exceed the session timeout of your mid-tier application. If you are using a single sign on solution the mid-tier session timeout needs to be less than or equal to the SSO session timeout. So this would be a valid combination: Mid-tier Session Timeout: 60 minutes SSO Session Timeout: 120 minutes Load Balancer Session Persistence Expiration: 60 minutes In order for a J2EE application to not require session persistence a number of things have to be in place: - all objects in the container must be serializable - the container nodes in the farm must be configured as a cluster (session information must be serialized) There are some things that make me believe this is not possible with the midtier. Some information that is session specific is written to disk. I doubt these can be properly replicated between the J2EE containers. Axton On Tue, Sep 20, 2011 at 4:53 AM, debug ars debug@gmail.commailto:debug@gmail.com wrote: ** Thanks Ken. We have search all articles and also went through documentation related to this. [We found that in 7.6.04 Midtier there are few additional configuration parameters available in which may not require stickiness to be set on load balancer. I have not tried those options yet though.] We have finalized
Re: Sizing 7.6.4
But it only holds 4 records... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, September 15, 2011 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sizing 7.6.4 ** Kathy, Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a 400 GB disk space, and 6 Gig of RAM.. Robert On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com wrote: ** Hi, We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier 7.6.4 on SQL 2008: Currently the specs for AR Server are: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 40 GB OS: RHEL 5.5 -64 bit Servers: 2 Mid Tier: Cores: 4 x 2.0 GHZ+ RAM: 4 GB Disk: 20 GB OS: Windows 2008 64 bit SQL Cores: 8 x 2.0 GHZ+ RAM: 4 GB Disk*: 40 GB OS: Windows 2008 64 bit Storage is in the SANS. Each server is virtual. The next phase we may implement Incident Management / Change Management. What is a reasonable size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM. The users are saying the documentation says minimum requirements of 4G RAM. What are your thoughts in terms of RAM? What would drive the sizing? Are there some metrics that would help us to better calculate the size? The documentation stated that it should be 3.0GHZ. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Software Acquires Aeroprise
Unless it's Wednesday, then you're in Copenhagen. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, July 07, 2011 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** Ø extra credit to the first person who can correctly identify what actual Remedy keys should be applied to the AR Server when purchasing Service Mgt Specialist license Well, since AR System 7.1.00, there are no longer license keys for users, applications or modules - so it is a trick question and the answer is none. However, if you meant licenses, then there are two business licenses associated with the Service Management Specialist: 1. AR System User 2. SRM Analyst / Admin Since SRM uses the AR System user for its license checks (i.e. there is no SRM application user license technically within the system), the Service Management Specialist would enable the entering of an additional count in the AR System User fixed/floating row while in the Add/Remove License console. The number would be a one-to-one correlation of the number of SM Specialist licenses purchased... so if you bought 5, you would enter (or add) 5 to the count of the AR System User license row. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Thursday, July 07, 2011 09:51 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** You gotta remember the BMC Naming Standards checklist that the new acquisition rename must adhere to: 1.)Does it contain the words Service,Management, or Automation (if no, try again) 2.)Can it be represented in a 3-5 letter acronym that is earily similar to everything else we sell? 3.)Has it been renamed in the last 6 months (if no, rename immediately. This applies to existing product portfolio as well) 4.)Is it completely unrelated to the legacy name that is well known in the marketplace (if no, try for something more ambiguous) 5.)Have we shoe-horned the inherent licensing key structure into the BMC Blue pricing model making it impossible for any rational person to figure out how to apply the correct license keys per their purchased license names? (extra credit to the first person who can correctly identify what actual Remedy keys should be applied to the AR Server when purchasing Service Mgt Specialist license) 6.)Will the new name look good on the BSM Marketing diagram? 7.)Can we put cloud or on demand in the name to capitalize on industry marketing trends and buzz? 8.)Will the resulting acronym look like something my 3 year old randomly pounded out on the keyboard? Nate From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, July 07, 2011 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** Thanks. From now on, I'm going to just chuck the B's, T's, and S's, convert Roman Numerals to Arabic, and refer to all of their products by number. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 07, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** Well, for the ones that you can actually use, which is MCMIM, it's 2901 :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, July 07, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** Does anyone know offhand what BMCMITSM is in Roman Numerals? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 07, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** What? What's wrong with BMCMITSM? It rolls right off the tongue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, July 07, 2011 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software Acquires Aeroprise ** How does BMC manage to slaughter the names of the products it acquires so thoroughly? Aeroprise was good. It was pronounceable. It was memorable. BMC Mobility for IT Service Management is forgettable garble. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM
Re: *******ITSM 7.6.4 install in VM environment
You've considered developer mode being onright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, June 13, 2011 5:39 AM To: arslist@ARSLIST.ORG Subject: Re: ***ITSM 7.6.4 install in VM environment Hi Enslin! If this is a production environment, rather put your DB on a physical host - especially if you need high throughput and/or reliability and/or good performance. (Otherwise, suffer in silence...) :-) One reliable, good performing VM environment would be Solaris/Oracle, but you are using Micro...t. We've had to solve some serious problems on 7.6.4 recently relating to running the DB on a VM (Bad Performance and serious system outages). It's OK to run everything else in a VM, but the DB should rather be on a physical host if you want best performance reliability. If you use these servers for Dev or QA, I'd say, you can run the DB on a VM, but be prepared for bad performance. Alternatively, If you absolutely have to stick to these VM's, install Remedy directly on the SQL box and beef up the RAM to 16Gb or more. Then use the old APP VM for Mid-Tier AIE on 8Gb RAM. You won't gain extreme amounts of performance, but this split should give best possible performance within that specific configuration set. Also test your network and disk setups to see if they are performing optimally, as disk and network could also have a huge impact on performance. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB Sent: 11 June 2011 10:41 To: arslist@ARSLIST.ORG Subject: ***ITSM 7.6.4 install in VM environment Hi All We created two VM Servers, one for APP and MidTier and the other one for SQL. After the install it is simply to slow to use and I need to know if there are any best practises and advice for installing Remedy ITSM 7.6.4 in a virtual environment? Windows 2008 R2 16Gig RAM 4 CPU - App server Windows 2008 R2 8Gig RAM 4 CPU - SQL server Maybe someone tried it before and realized that the application simply does not perform in a virtual environment Maybe some specific configurations to be set, any data would be welcomed. Regards Enslin Connect with South Africa?s leading Internet Service Provider and discover the magic of the Internet and all its possibilities. Call 08600 32000 or click here(http://www.mweb.co.za/productsservices/) for more. MWEB :-) CONNECT AND YOU CAN. This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy desktop client situation
We have a strange situation where a user is using the fat client to access an AR Server on the network. They seem to be getting an error box that indicates that they are not able to be authenticated by the domain. Is there anything about the fatclient that could cause it to fail on authentication to the server? They are able to do most anything else with other programs with no problem. We're on 7.x and it's an XP machine. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Email not working... any suggestions?
The problem is that the email service doesn't get created, not that it isn't running correctly From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, June 01, 2011 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? ** Are you using MAPI? Make sure that the email service is still set to run as your network account that has access to the mail box and matches the Outlook mail profile. Jason On Wed, Jun 1, 2011 at 12:14 PM, Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn't help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn't responding very promptly to this critical situation so I'm looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Email not working... any suggestions?
Yes, it’s missing completely. Looking in the admin console it shows all of the parameters there and correct, just that there isn’t any email service that shows up under “services”……. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 01, 2011 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? My recollection is that 7.5.00.00x installers would remove the email service and then fail to install an updated version of it; Richard, is it missing completely now? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 01, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? ** Look at the windows event logs to see why the service will not start.. It should tell you something.. Joe From: Richard Copitsmailto:richard@bwc.state.oh.us Sent: Wednesday, June 01, 2011 3:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email not working... any suggestions? ** We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn’t help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn’t responding very promptly to this critical situation so I’m looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Email not working... any suggestions?
Where did you get the “7603_build001 value from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, June 02, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? I ran an install not too long ago and the email service did not create. Below is the instructions that BMC sent. Now we can go ahead follow the steps below to create the Email Engine service in the services console. 1. Please verify the below and then run the command. D:\Program Files\Java\jre1.6.0_22\bin\client\jvm.dl -- Is the path to the JVM.dll file. D:\Program Files\AR System\AREmail\AREmaild -- Is the install directory of the Email Engine 2. Run the following command. armaild.bat install D:\Program Files\Java\jre1.6.0_22\bin\client\jvm.dll D:\Program Files\AR System\AREmail\AREmaild 7603_build001 ServerName 3. The service should not get created in the services console. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Email not working... any suggestions?
Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, June 02, 2011 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? Your problems are severe enough that I went back to my old emails with support from 20 months ago. Looking back to Feb 2010, here was the “resolution” on my fight with the 7.5.00.002, 003, and 004 installers. It was compounded by the problems I reported in Oct 2009 where the email account, formerly entered as domain in one field and login name in another in the install dialog box, and properly assembled by the installer into domain\loginname to install the service and build the mailbox configuration records, now required that you enter domain\loginname together in the login field (in addition to domain in the other dialog box field). Because I did not do this, the installer could not create the service because it was trying to use an account that did not exist on the server (there was no local user for loginname, only a domain\loginname in the Administrators Group). BTW, in 7.6.03 and 7.6.04 they “fixed” this so that what ends up in the config record is domainloginname (with no “\”) and of course it cannot log in (either MAPI or POP) to the mail server. At least it was used correctly to install the service, so I don’t understand the problem with their installers. It looks like it is completely fixed in 7.6.04 SP1, but I’ll need to see a few more successes to be convinced. INCIDENT: ISS03574638 ISSUE: After applying patch 003 to an ARS 7.5.00.002 server (upgraded from 7.1.00.002 much earlier), the AREMail service is no longer installed. There is no Windows service, although the files exist. Re-running the 7.5.00.003 installer does not repair it. RESOLUTION: Defect # SW00357200 Created. I do not know if you are using MAPI or POP, but when it comes to the creation of the Email service that does not matter. If you are using a domain account – a requirement with MAPI and a good idea with POP if you are using Exchange for mail, the 7.5 installers never got that right. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Thursday, June 02, 2011 6:54 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? Yes, it’s missing completely. Looking in the admin console it shows all of the parameters there and correct, just that there isn’t any email service that shows up under “services”……. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 01, 2011 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? My recollection is that 7.5.00.00x installers would remove the email service and then fail to install an updated version of it; Richard, is it missing completely now? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 01, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? ** Look at the windows event logs to see why the service will not start.. It should tell you something.. Joe From: Richard Copitsmailto:richard@bwc.state.oh.us Sent: Wednesday, June 01, 2011 3:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email not working... any suggestions? ** We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn’t help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn’t responding very promptly to this critical situation so I’m looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message
Re: Email not working... any suggestions?
Turns out that there is a batch macro available that with some customization will create and start the mail service. Apparently it is located deep in the bowels of the knowledge base and requires customization and is officially unsupported…..but it works. If anyone is interested in it, I’ll be happy to send it offline – probably on Monday as I’m not in tomorrow. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Copits Richard Sent: Thursday, June 02, 2011 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, June 02, 2011 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? Your problems are severe enough that I went back to my old emails with support from 20 months ago. Looking back to Feb 2010, here was the “resolution” on my fight with the 7.5.00.002, 003, and 004 installers. It was compounded by the problems I reported in Oct 2009 where the email account, formerly entered as domain in one field and login name in another in the install dialog box, and properly assembled by the installer into domain\loginname to install the service and build the mailbox configuration records, now required that you enter domain\loginname together in the login field (in addition to domain in the other dialog box field). Because I did not do this, the installer could not create the service because it was trying to use an account that did not exist on the server (there was no local user for loginname, only a domain\loginname in the Administrators Group). BTW, in 7.6.03 and 7.6.04 they “fixed” this so that what ends up in the config record is domainloginname (with no “\”) and of course it cannot log in (either MAPI or POP) to the mail server. At least it was used correctly to install the service, so I don’t understand the problem with their installers. It looks like it is completely fixed in 7.6.04 SP1, but I’ll need to see a few more successes to be convinced. INCIDENT: ISS03574638 ISSUE: After applying patch 003 to an ARS 7.5.00.002 server (upgraded from 7.1.00.002 much earlier), the AREMail service is no longer installed. There is no Windows service, although the files exist. Re-running the 7.5.00.003 installer does not repair it. RESOLUTION: Defect # SW00357200 Created. I do not know if you are using MAPI or POP, but when it comes to the creation of the Email service that does not matter. If you are using a domain account – a requirement with MAPI and a good idea with POP if you are using Exchange for mail, the 7.5 installers never got that right. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Thursday, June 02, 2011 6:54 AM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? Yes, it’s missing completely. Looking in the admin console it shows all of the parameters there and correct, just that there isn’t any email service that shows up under “services”……. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 01, 2011 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? My recollection is that 7.5.00.00x installers would remove the email service and then fail to install an updated version of it; Richard, is it missing completely now? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 01, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? ** Look at the windows event logs to see why the service will not start.. It should tell you something.. Joe From: Richard Copitsmailto:richard@bwc.state.oh.us Sent: Wednesday, June 01, 2011 3:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email not working... any suggestions? ** We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn’t help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn’t responding very promptly to this critical situation so I’m looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message
Email not working... any suggestions?
We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn't help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn't responding very promptly to this critical situation so I'm looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Email not working... any suggestions?
Thanks for the infobut I'll keep plugging along and see if anything works. Clicking on the batch file causes the emails to go out but it doesn't seem to work as a servicestrange... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, June 01, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Email not working... any suggestions? ** I had problems with many of the various 7.5 patches with them clobbering the email engine and/or failing to reinstall the service. One of the main reasons that I skipped 7.5. I don't remember the 7.5 installer being able to uninstall it properly, either, so that you could add it back in. Looking at my notes, I had to uninstall everything ARS, which is probably not an option for you. I recall that one of support's suggestions was to install it on a different server (at which point I declared 7.5 DOA and waited for 7.6.03), and that might give you a quick fix until you can find a more permanent solution. Don't do it on a mid-tier server - it's the same monolithic installer that didn't work properly until 7.6.03, and you might get a good mail server but clobber your mid-tier! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Wednesday, June 01, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Email not working... any suggestions? ** We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot the outgoing mail server service refuses to be created. A reinstall of the mail client didn't help. Looks like there are several entries in the registry but no idea why. Any help/suggestions/solutions? BMC isn't responding very promptly to this critical situation so I'm looking at any and all possible solutions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Server rename question...
It appears as if the MS2003R2 server that our system is living on is going to be renamed. Will this require us to do a full reinstall in order to accommodate the new name or can we just edit the ar.cfg file and change the server name there after the platform is renamed? Same with the database name Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Abydos Analyser Recommendation
A sales pitch? Hmmm.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support Sent: Monday, March 07, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos Analyser Recommendation ** Hi Elry, ARSmarts offers much, much more than documentation, and can save you hours or even days in development and troubleshooting. If you want to have a look at it, don't hesitate to register on our website www.arsmarts.comhttp://www.arsmarts.com Kaïs On 7/03/2011 17:56, Elry wrote: Abydos Analyzer is the way to go... We have been using this product for over 2 years now. We have a custom solution. Once our developers know how to use Abydos - it is all the documentation they need to get going... On Mar 7, 11:22 am, Support supp...@arsmarts.commailto:supp...@arsmarts.com wrote: ** Hi Mark, Don't forget to check ARSmarts as well ;-) :-) . The best solution to find your way in your Remedy applications Workflow documentation, graphical representation, search, it's all there. Best regards. Kaïskais.albas...@arsmarts.comwww.arsmarts.commailto:skais.albas...@arsmarts.comwww.arsmarts.com On 4/03/2011 15:20, Brittain, Mark wrote:** Interesting. What do you call a small investment? Thanks Mark _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
User profile modification question...
I've been asked how to add a graphic/picture to the users profile. I've combed the profile setup in the system as well as read the config. manual for 7.5 but can't find anything on being able to add a graphic/picture/etc. to a user profile. Can it be done, and if so, where would it be explained how to do it? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User profile modification question...
We have 7.5 when you set up a user there's a place for it but I can't find out how to populate that profile area with different graphics or a picture From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 02, 2011 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: User profile modification question... ** In ver 7.6.4 there appears to be a place to add it. I can't be 100% sure since I have not loaded it yet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Wednesday, March 02, 2011 1:45 PM To: arslist@ARSLIST.ORG Subject: User profile modification question... ** I've been asked how to add a graphic/picture to the users profile. I've combed the profile setup in the system as well as read the config. manual for 7.5 but can't find anything on being able to add a graphic/picture/etc. to a user profile. Can it be done, and if so, where would it be explained how to do it? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: User profile modification question...
Oh man I TOTALLY missed seeing that! If it was a snake it would have bit me Thank you !! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau Sent: Wednesday, March 02, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: User profile modification question... Richard, People records have supported images since 7.0 in ITSM. On the General tab there is an attachment field for an image which is displayed in a view field at top right of the form. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Richard Copits Sent: Wed 3/2/2011 2:44 PM To: arslist@ARSLIST.ORG Subject: User profile modification question... ** I've been asked how to add a graphic/picture to the users profile. I've combed the profile setup in the system as well as read the config. manual for 7.5 but can't find anything on being able to add a graphic/picture/etc. to a user profile. Can it be done, and if so, where would it be explained how to do it? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident management question...
Much easier and better - no changes to system forms required. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chuck Sent: Wednesday, December 29, 2010 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: Incident management question... No, you go to the left menu, under Functions - application preferences and select it from there. No customization On Dec 29, 2:19 pm, Richard Copits richard@bwc.state.oh.us wrote: Thank you! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy CTR MDA/DXCO Sent: Wednesday, December 29, 2010 3:05 PM To: arsl...@arslist.org Subject: Re: Incident management question... If you go into the developer tool and open the HPD:Incident Management Console form, select the View By field and open the Attributes properties. For Selections change the Default Value to All My Groups Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, December 29, 2010 11:29 AM To: arsl...@arslist.org Subject: Incident management question... ** We have AR 7.5 and use Incident Management. When a user opens the fat client we have it automatically opening to the incident management console. However, it opens to the personal selection under view by. Is there any way we can have the all my groups option automatically selected when the console opens? Thanks for any and all suggestions/solutions, etc. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incident management question...
We have AR 7.5 and use Incident Management. When a user opens the fat client we have it automatically opening to the incident management console. However, it opens to the personal selection under view by. Is there any way we can have the all my groups option automatically selected when the console opens? Thanks for any and all suggestions/solutions, etc. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident management question...
Thank you! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy CTR MDA/DXCO Sent: Wednesday, December 29, 2010 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Incident management question... If you go into the developer tool and open the HPD:Incident Management Console form, select the View By field and open the Attributes properties. For Selections change the Default Value to All My Groups Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, December 29, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Incident management question... ** We have AR 7.5 and use Incident Management. When a user opens the fat client we have it automatically opening to the incident management console. However, it opens to the personal selection under view by. Is there any way we can have the all my groups option automatically selected when the console opens? Thanks for any and all suggestions/solutions, etc. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Windows Stack Installer 7.6.03
It looks like when you run the Preconfigured Stack 7.6.03 installer it installs all of the noted applications, and none can be selectively excluded from being installed. If so, and I want to have Service Request Management on one server and Mid-Tier on another I have to install everything on both servers - correct? Do I not then have to now have two different sets of licenses - one set for each server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, December 03, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** The official list can be found here: BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference card. 31-Aug-2010 PDFhttp://documents.bmc.com/supportu/documents/23/68/162368/162368.pdf Applications installed The following applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 installer: * BMC Remedy AR System server version 7.6.03 -Mid-Tier * BMC Remedy AR System clients * BMC Atrium Core -BMC Atrium CMDB version 7.6.03 -Product Catalog version 7.6.03 -Atrium Impact Simulator version 7.6.03 * BMC Remedy ITSM Suite -BMC Remedy Asset Management version 7.6.03 -BMC Remedy Change Management version 7.6.03 -BMC Remedy Service Desk 7.6.03 * BMC Service Level Management version 7.6.03 * BMC Remedy Knowledge Management version 7.6.03 * BMC Service Request Management version 7.6.03 For the complete list of applications, see the BMC Remedy ITSM Suite Preconfigured Stack7.6.03 Installation Notes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.commailto:alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:alan_w...@bmc.commailto:malan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SQL Timing
I would also like a copy of the Perl script. Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Doug Blair Sent: Friday, November 19, 2010 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: SQL Timing ** Frank, Yes, we're all interested in your perl log parser! Please share/post/mail/attach it. Thanks! Doug (no, one of the other Dougs) Doug -- Doug Blair Sent from my iPhone4, typographic errors likely +1-224-558-5462 On Nov 19, 2010, at 6:21 AM, Frank Caruso caruso.fr...@gmail.commailto:caruso.fr...@gmail.com wrote: ** Thanks for all of the input. I created a PERL script to parse the API logs into separate files by threadid. I then walked each file and calculated the difference between the start and end of a transaction. From what I can tell it is accurate and I have been able to pull some very nasty end user SQL. If anybody is interested I will share the PERL script. On Tue, Nov 16, 2010 at 5:00 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, None of these are actually 100% sufficient. Some databases gives you an end-tag, but some do not. If you put FLTR/ESCL/API/SQL into the same file, you can track the thread and see when a call stopped by looking at the following row of the thread. Sometimes though, internal things in the ARServer takes time that is not possilbe to track... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Frank, SQL Queries are correlated via TID (Thread ID). If you look for a specific query, and then look for the next instance of that thread ID the line should be 'OK'...the OK is the end of the SQL Query. If you are looking to perform general SQL timing, there are a number of tools on the BMCDN that will parse API/SQL logs and give you lots of good statistics. Contact me offline if you need specifics. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Monday, November 15, 2010 11:38 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SQL Timing Haven't had to do this in a while and thought I understood the logic but am confused about how, from an SQL log, can you tell how long the query took? I can see the query start but I don't see anything indicating when it finished. For an Update statement I see the commit. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Java Opening
This is a remedy-oriented mutual assistance list - and not sponsored by any company. My personal opinion is that it should stay free of blatant recruiting ads - as well as blatant sales pitches. If a company ad reference is short and in your signature line and you contribute to the list, fine. If you're just using it as a free posting board then to me that's abusing posting. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frankfater, David Sent: Wednesday, November 17, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Java Opening ** I disagree. Most Remedy professionals have worked alongside J2EE developers at some point. Also this client happens to have Remedy and a lot of it. :) Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1487 dfrankfa...@columnit.com www.columntech.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reminder search order...
Great! Thank you! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, October 18, 2010 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: Reminder search order... ** Richard, The search your workflow is currently performing is 'Full Name' LIKE $Name% You want to change your search to 'Full Name' LIKE %$Name% in order to search for anything containing that string. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Monday, October 18, 2010 9:21 AM To: arslist@ARSLIST.ORG Subject: Reminder search order... ** When we use Reminders and enter a user name and press Enter, it does a default search against the FullName field. If it doesn't find a match for the string starting from the beginning of the FullName field it errors out. So, if we search for Smith and there is no name beginning with Smith - no match. What we'd like to do is either show any user names containing Smith (John Smithson, Bob Smith, Deb Hammersmith) or at least a match on last name (Bob Smith). Is there any way we can do this? Thanks!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer - Stennis, MS
He left out the part where you have to walk on water. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, October 06, 2010 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer - Stennis, MS Man... that's a lot of responsibility for a developer Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gene Manuel Sent: Wednesday, October 06, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: JOB: Remedy Developer - Stennis, MS Contact Robert at the Computer Merchant (rreta...@tcml.com) if you are interested. Contract: 5 years Location: Stennis, MS Highly visible position where responsibilities will be to maintain Remedy application in Windows environment, providing support and applications administration that encompasses Helpdesk, SLA, CMDB, Multi-tenancy, Asset Management, Change Management, Dashboards, Mid-tier, Web Services, Java API and Migrator, Crystal Reports and other Remedy applications. Lead on coordinating resolution of product/service issues, upgrades, and problems. Interact with management to assess major business processes and address product/service needs - Must possess strong knowledge and experience in Remedy versions 7.x in a Windows and SQL environment - Able to install or upgrade Remedy ITSM, SLA, CMDB, Asset Management, and configuration of these applications as required - Able to maintain BMC software and apply BMC Remedy Patches - Able to apply, release, and maintain licenses - Able to develop work flows to enforce business practices and industry best practices in IT service management. - Possess an in-depth knowledge of design, configuration and testing of Remedy Applications on 7.x - Working knowledge of Remedy Migrator - Proficient with Crystal Reports creation, development, Enterprise services, and SQL and store procedures Knowledgeable in system documentation and must be able to conduct user training in all aspects of the Remedy application Educational requirements: Bachelors Degree from an accredited college or university with five years of related experience. Equivalents: High School diploma with nine years of specialized experience in related field, or Associates Degree with seven years of experience, or Masters Degree with three years of experience or Doctorate Degree with one year experience. Founded in 1980, The Computer Merchant, Ltd.(TCM), is a privately-owned professional services staffing firm specializing in Technology Consulting, Enterprise-Wide Staffing, and Project Solutions. Our solutions over the years have been successfully delivered by our centralized technical recruiting organization staffing Information Technology professionals with our clients nationally. TCM's mission is to be recognized as a leader in our industry; deliver outstanding services solutions to our customers; and be viewed as a partner to our consultants clients. I'd like to speak with you at your earliest convenience and can be reached at 1-800-617-6172. If you prefer to contact me via email my address is rreta...@tcml.com. If you'd like, please also visit our website, www.tcml.com. It will be very helpful in having you learn more about us. If you are not qualified for this position, please accept my sincere apologies. However, if you know someone who is qualified and would be interested in this position, please pass this message along; I would be very grateful for the referral. I look forward to speaking with you soon. Sincerely, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this
Spell checker comments....
I've been asked to see what spell checkers are workable with Remedy. We've pretty much decided to go with a server-based application. What was recommended was one called Jspell. If anyone has it/has used it, would you mind sharing your comments and/or experiences with me (offlist if you want..) or is there another one you'd care to recommend or suggest? Thanks!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Spell checker comments....
Thanks to all for your comments on spellcheckers! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, September 23, 2010 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Spell checker comments We use JSpell and we actually wrapped it with another dialog to make it easier to use. Usually, you have to add header code and footer code to every form that uses it and enter in the specific field IDs, etc. We wrapped it with a spell checker dialog so you can simply pass the text in and it passes it on to JSpell. After the spell check, you can choose to abandon the changes or accept them and push them back. It really simplified usage everywhere we were calling it since you simply perform a Windows Open action on your own form and pass in the field to check. JSpell is simply Javascript code and when we first received it, it actually had a bad line of code which I had to track down and fix. The company went out of business about a year after we purchased it so I don't know if it is still even available. We were told we no longer had to pay annual license fees (which were real cheap anyway and the initial cost was less than $500) once they went out of business. It's not real fancy but you can change the look and feel and you could easily customize it. It works pretty well on the midtier and we've been using it for about three years. You can change the dictionary and it also uses customer-stored dictionaries. If you can get your hands on it, you could evaluate it and see if you can make it work. It's was a very cheap way to add this capability to web-based items. Craig Carter, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, September 23, 2010 10:30 AM To: arslist@ARSLIST.ORG Subject: Spell checker comments ** I've been asked to see what spell checkers are workable with Remedy. We've pretty much decided to go with a server-based application. What was recommended was one called Jspell. If anyone has it/has used it, would you mind sharing your comments and/or experiences with me (offlist if you want..) or is there another one you'd care to recommend or suggest? Thanks!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
An incident is when the refrigerator falls from a windows... A problem is when it falls on your boss or girlfriend A change is what will happen when they find out it was you that let it slip SELECT * FROM User WHERE Clue 0 0 rows returned From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem.. And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Working with JAWS screen reader and ARS
Chad - I am low vision and use zoomtext screen magnifier. It seems to work great. A better solution than modifying the system. I've built and installed Remedy using it and I'm happy with it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chad M Whilding Sent: Tuesday, August 31, 2010 9:51 AM To: arslist@ARSLIST.ORG Subject: Working with JAWS screen reader and ARS Dear list members, I am learning to use JAWS in an effort to provide support to a No Vision user. We hope to gain valuable lessons in making our application more navigable. I am focusing on access via the Mid-Tier, as this seems to be where JAWS provides the best navigation tricks. This task is quite an experience as I read BMC documentation, goto JAWS and struggle with what really works. I have found a few deficiencies, but am in no way hitting all aspects of our application. I have found the document 'Designing BMC Remedy applications for Section 508 compliance.pdf' quite valuable and at times confusing. If anyone has blazed this path before me and generated helpful tips in navigating objects like the Results List, Tables and Menu Lists, would you be willing to share? I haven't approached BMC yet concerning issues I found; that generally never goes well ;) Thanks for your time. Regards, Chad Whilding Engineer CSC 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-6342 | f:+1-937-320- | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Moving/copying data from one server to another...
We need to copy data from one server to another but have a few questions...such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Moving/copying data from one server to another...
Windows 2003 server MS Sql 2005 AR 7.5 patch 01 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, July 27, 2010 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... ** A couple questions. OS, Database, and ARS level? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, July 27, 2010 12:42 To: arslist@ARSLIST.ORG Subject: Moving/copying data from one server to another... ** We need to copy data from one server to another but have a few questions...such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Moving/copying data from one server to another...
One time, but the way that things tend to go it may be biweekly from production to development test server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 27, 2010 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... Also . Is this a one-time copy on an ongoing thing (daily/weekly/monthly/.)? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, July 27, 2010 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... A couple questions. OS, Database, and ARS level? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, July 27, 2010 12:42 To: arslist@ARSLIST.ORG Subject: Moving/copying data from one server to another... We need to copy data from one server to another but have a few questions.such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Moving/copying data from one server to another...
Will that work with a 7.5 database? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Tuesday, July 27, 2010 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... ** Richard, There are plenty of ways to do this. One of them is implementing DSO (Distributed Server Object) server. Based on configuration, DSO can move data from 1 server to another instantaneously. More information can be found in 6.3 documentation(DSOAdminGuide-630.pdf). Thanks Chintan. --- On Tue, 7/27/10, Richard Copits richard@bwc.state.oh.us wrote: From: Richard Copits richard@bwc.state.oh.us Subject: Moving/copying data from one server to another... To: arslist@ARSLIST.ORG Date: Tuesday, July 27, 2010, 10:42 AM ** We need to copy data from one server to another but have a few questions…such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated….. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Moving/copying data from one server to another...
The server is local – about 20 feet away. I was told that copying via an SQL database copy wouldn’t work due to mac addresses being copied from the old to the new database, etc. – hence it seemed like Migrator would be the way to go….but that’s a guess – hence asking on the list….. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... ** Richard, What is the purpose of copying this data? Depending on that your tools and hence the method would vary.. DSO is for copying data to 'follow the sun' to ensure business continuity irrespective of the time locally in case you have global operations. DB / system Replication is another alternative. For replication there is more than one method and your choice really depends on the resources available. Joe From: Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Tue, July 27, 2010 1:42:07 PM Subject: Moving/copying data from one server to another... ** We need to copy data from one server to another but have a few questions…such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated….. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Moving/copying data from one server to another...
Already done….just looking for current/recent experiences….thanks anyway…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 27, 2010 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... If you check the archives you will see lots of threads on db copying. Personally, that would be my 1st choice for this type of replication. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, July 27, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... The server is local – about 20 feet away. I was told that copying via an SQL database copy wouldn’t work due to mac addresses being copied from the old to the new database, etc. – hence it seemed like Migrator would be the way to go….but that’s a guess – hence asking on the list….. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... ** Richard, What is the purpose of copying this data? Depending on that your tools and hence the method would vary.. DSO is for copying data to 'follow the sun' to ensure business continuity irrespective of the time locally in case you have global operations. DB / system Replication is another alternative. For replication there is more than one method and your choice really depends on the resources available. Joe From: Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Tue, July 27, 2010 1:42:07 PM Subject: Moving/copying data from one server to another... ** We need to copy data from one server to another but have a few questions…such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated….. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: About the installing problem
If you're using a named instance use a different port number than 1433. That may work... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Sunday, July 18, 2010 1:26 AM To: arslist@ARSLIST.ORG Subject: About the installing problem Today I wanted to reinstall the AR Server(which is installed before),while I was installing ,the error it is: For security reasons, your password will not be displayed. What is your AR User Password for ARAdmin? [*] I typed the password but the install process will not go on and stop there I tested the sqlplus and conneted to the database and it showed all good. SQL conn aradmin/ar#adm...@itildb Connected. -- View this message in context: http://old.nabble.com/About-the-installing-problem-tp29195345p29195345.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Operational vs Product Categorization
Just so we're all on the same page...could you give a few examples please? Thanks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad Esser Sent: Tuesday, July 13, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Operational vs Product Categorization ** Its not perfect, but this is what I reduced it down to: * Configuration Items (CIs) - The specific things in your environment. * Product Catalog - The different TYPES of those things in your environment. * Operational Catalog - The things you DO to the things in your environment. Operationally how you deal with them. Hope that helps Thad On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna vianna...@hotmail.commailto:vianna...@hotmail.com wrote: ** Hello! I've been asked to define Operational and Product Categorization and identify the differences between the two. I'm having a difficult time putting it into words. Does anybody have a brief document or something that can help explain why we differentiate now? Thanks! Vi _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Operational vs Product Categorization
Yep. Hence the request for some specific examples from people…… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, July 13, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Operational vs Product Categorization Just to mix things up a bit more… In ITSM training I was told that operational catalog should be VerbNounNoun; and to use “I need to verb noun on my noun”. (i.e. “ I need to INSTALL SOFTWARE on my DESKTOP”). HTH Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of vianna...@hotmail.com Sent: Tuesday, July 13, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Operational vs Product Categorization ** Thanks, all responses have been useful! Vi On Jul 13, 2010, at 11:22 AM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** Its not perfect, but this is what I reduced it down to: * Configuration Items (CIs) - The specific things in your environment. * Product Catalog - The different TYPES of those things in your environment. * Operational Catalog - The things you DO to the things in your environment. Operationally how you deal with them. Hope that helps Thad On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna vianna...@hotmail.commailto:vianna...@hotmail.com wrote: ** Hello! I've been asked to define Operational and Product Categorization and identify the differences between the two. I'm having a difficult time putting it into words. Does anybody have a brief document or something that can help explain why we differentiate now? Thanks! Vi _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Interview Questions - Please help
??? As a system administrator with 2 years of remedy experience I'd have thought you'd be knowledgeable on things like 1, 8, 23 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Past 2 years. I am just looking for the answers of those questions. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, June 18, 2010 7:22 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com
Re: Interview Questions - Please help
How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Question on entry in AR.CFG file...
In the ar.cfg file on a 7.5 system there area number of entries Approval-Notify: n1.n2 where n1 seems to range from 3 to 29 and except for one entry n2 is 0. The only entry that is non-zero for n2 is 113675. Can someone tell me what these are related to and where I can find out more about them? Google didn't help except to show one other person with an error Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Question on entry in AR.CFG file...
Great! Thank you! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, June 03, 2010 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Question on entry in AR.CFG file... ** I believe those entries are for the types of approval notifications which can be used. Look in the AP Administration area of ITSM and look under Server Settings (or something like that). You will get a dialog box listing all of the different notifications and there status. On Thu, Jun 3, 2010 at 3:26 PM, Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** In the ar.cfg file on a 7.5 system there area number of entries Approval-Notify: n1.n2 where n1 seems to range from 3 to 29 and except for one entry n2 is 0. The only entry that is non-zero for n2 is 113675. Can someone tell me what these are related to and where I can find out more about them? Google didn't help except to show one other person with an error Thanks. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Strange fat client behavior...
We have a 7.5 system with the AR sever on one box and the mid-tier on another. We just reinstalled the mid-tier to work with IIS. The lan folks installed a certificate on the IIS server so we can use HTTPS. All of the web parts work fine. However, when we use the fat client to access the arserver and go into the incident management console selection we get a certificate error. Why is the fat client doing anything with the web stuff? Any thoughts? Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Strange fat client behavior...
Thankslet me check that out. I don't think so but. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, May 20, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Strange fat client behavior... ** Richard, I don't use the ITSM Suite...but does that console contain any flashboards?those are rendered through the MidTier, and as such, needs to do something with the certificate. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, May 20, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Strange fat client behavior... ** We have a 7.5 system with the AR sever on one box and the mid-tier on another. We just reinstalled the mid-tier to work with IIS. The lan folks installed a certificate on the IIS server so we can use HTTPS. All of the web parts work fine. However, when we use the fat client to access the arserver and go into the incident management console selection we get a certificate error. Why is the fat client doing anything with the web stuff? Any thoughts? Thanks!! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Strange fat client behavior...
That sounds like what's happeningthanks for the update.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 20, 2010 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Strange fat client behavior... ** Most of the 7.6 consoles now contain flashboards - in the KPI tabs. Some did in 7.5, as well as in 7.0. The web path you have set in Server Information might need to be changed from http to https to use the certificate correctly. Careful though mine was set to https and when we installed the 7.5.00.004 User Tool it was unable to recognize an https web path (patch 003 and earlier did just fine) and would hang the user tool as soon as you hit a console or form with a flashboard. After multiple attempts, the latest patch 005 candidate they sent me appears to have fixed the problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, May 20, 2010 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Strange fat client behavior... ** Richard, I don't use the ITSM Suite...but does that console contain any flashboards?those are rendered through the MidTier, and as such, needs to do something with the certificate. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, May 20, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Strange fat client behavior... ** We have a 7.5 system with the AR sever on one box and the mid-tier on another. We just reinstalled the mid-tier to work with IIS. The lan folks installed a certificate on the IIS server so we can use HTTPS. All of the web parts work fine. However, when we use the fat client to access the arserver and go into the incident management console selection we get a certificate error. Why is the fat client doing anything with the web stuff? Any thoughts? Thanks!! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Jakarta redirector...
We want to start using IIS and apparently need to install a Jakarta Redirector set of files. Is there an install program for this as it seems to make some registry changes. I'm assuming that we have to get it at the Apache Software Foundation web site ? Thanks for any help or advice... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Jakarta redirector...
Thanks to all who replied. That gives me what I need.! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Monday, May 17, 2010 10:10 AM To: arslist@ARSLIST.ORG Subject: Jakarta redirector... Hello, You are correct in stating you require mod_jk to integrate IIS with Tomcat. There doesn't appear to be any official installer for mod_jk, and a range of tutorials exist online - here's one: http://community.jboss.org/wiki/UsingModjk12WithJBossAndIIS You can download mod_jk from here: http://tomcat.apache.org/connectors-doc/ I also believe the BMC Midtier install will configure it for you. John -- Java System Solutions - Home of the only SSO Plugin for the AR System. http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
What is the dead parrot sketch?? Is that a picture or ?? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, May 04, 2010 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, May 04, 2010 13:59 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.commailto:siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : $1500_Wired to Your Bank_in 1 Hour! The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internet http://www.peoplepc.comhttp://www.peoplepc.com/ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Tomcat removal....
We currently use Tomcat as a web server. We want to use IIS instead. It's been suggested that I uninstall Tomcat but there doesn't appear to be any entry in add/remove programs. Any suggestions on how to remove Tomcat safely/correctly? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Tomcat removal....
Nope...we don't have that on the add/remove list. Didn't find anything even similar...and nothing under the programs tab on the main screen either From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, March 30, 2010 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat removal ** I just checked our web servers and there is an uninstall package but it is called Apache Tomcat not Tomcat. Might that be your issue? Frank On Tue, Mar 30, 2010 at 3:57 PM, Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We currently use Tomcat as a web server. We want to use IIS instead. It's been suggested that I uninstall Tomcat but there doesn't appear to be any entry in add/remove programs. Any suggestions on how to remove Tomcat safely/correctly? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Tomcat removal....
Thanks to allI'm all set as a result of your help. Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, March 30, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat removal ** Richard, Just remember, that you can uninstall Tomcat if you want, but IIS doesn't handle the java portions that Mid-Tier needsso if you just want to use IIS for a web redirect to a different java app server, that's coolbut you can't use JUST IIS to serve Mid-Tier From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 30, 2010 6:57 AM To: arslist@ARSLIST.ORG Subject: Tomcat removal ** We currently use Tomcat as a web server. We want to use IIS instead. It's been suggested that I uninstall Tomcat but there doesn't appear to be any entry in add/remove programs. Any suggestions on how to remove Tomcat safely/correctly? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This is an email from Fujitsu Australia Limited, ABN 19 001 011 427
Re: Change from Tomcat to IIS - how?
It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete
Re: Change from Tomcat to IIS - how?
Now I understandthanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 24, 2010 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Wrong... All the dll does is to pass the java pages from IIS to the JSP Engine (Tomcat in this case) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? It was suggested using a Jakarta Isapi filter to communicate with IIS. Does this make sense? Where would you suggest I find out more about this? This is all new territory to me. This route would not be using any Tomcat softwareright? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Wednesday, March 24, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Good point Shawn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, March 24, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? I would suggest talking to management before doing anything. Based on your previous emails, it sounds like they want to do away with Tomcat altogether rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that they understand Remedy's Mid Tier can't be converted to ASP at all. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 24, 2010 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Thanks! It sounds like I have to reinstall the midtier Why go with IIS over Tomcat? Management has notified us that it's the standard for the agency. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Tuesday, March 23, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the redirection from IIS to Tomcat for those pages that IIS does not know about i.e. .jsp. Its all very straightforward. Once installed you can use it directly without additional fiddling. There are some things you can tune which I would suggest you use. To use HTTPS on IIS install a script that traps the page not found message on HTTP and issue the redirect, there is loads of examples on the web. The question should really be why use IIS at all - Tomcat can be configured to accept HTTPS and encrypt the channel, also IIS/Tomcat is the worst combo for performance. Tomcat alone outperforms the combo by up to 20%. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 439 475 240 stuart.sc...@au.fujitsu.com au.fujitsu.com Please consider the environment before printing this email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information Technology) Sent: Wednesday, 24 March 2010 07:46 To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have
Change from Tomcat to IIS - how?
We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
We actually have both. We installed Tomcat but the IIS was on the server. Can we configure Tomcat to talk to/go through IIS? They want to use HTTPS and a certificate on IIS so that the connections are secure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 23, 2010 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Are you using Tomcat only or IIS and Tomcat on the server? You will never be able to remove Tomcat as IIS is not a JSP Engine (IIS cannot process Java server pages which is what MidTier uses) unless you switch to another supported JSP engine. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 23, 2010 2:37 PM To: arslist@ARSLIST.ORG Subject: Change from Tomcat to IIS - how? ** We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation n ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change from Tomcat to IIS - how?
So I need to keep Tomcat but get it to talk to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, March 23, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Change from Tomcat to IIS - how? Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits richard@bwc.state.oh.us wrote: We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the steps needed to do this (and any gotcha's...) that will help? Just livin' the dream... Thanks to any and all who may be able to ease the pain, anxiety, fear and trepidation J Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Recall: Admin tool crashing
Copits Richard would like to recall the message, Admin tool crashing. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Does it do it when you clean out your temp directory and reboot? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick
Re: Admin tool crashing
That would seem to indicate something in the process - maybe somewhere in the name there's a space or hidden character that got inadvertently inserted... That would tend to explain the object not found error -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 17, 2010 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, did that twice now. I uninstalled anything related to Remedy, removed every trace of it on my desktop and even removed every reference to Remedy in my registry. Then rebooted and reinstalled and still the issue persists. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 17, 2010 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Including uninstalling the admin tool, deleting the directory it goes in, and re-installing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 17, 2010 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, it still does it when I clear my temp directory and reboot. I have tried every trick I have learned over the 15+ years of working with the Remedy tools and nothing is working. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 16, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Does it do it when you clean out your temp directory and reboot? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool
SSL settings versus nonSSL settings...
We've set up our 7.1 servers (application and web) as non-ssl servers. We're now being told we have to change them to SSl servers. Other than changes to IIS and Tomcat on the web server, are there any other things dealing with the application servers we should be aware of? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SSL settings versus nonSSL settings...
How about any changes to ARServer settings or ??? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, February 09, 2010 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: SSL settings versus nonSSL settings... ** Doing the same thing. You will want to change the default and email notification paths on the Advanced tab in Server Information to reflect the HTTPS. Also, what about users who have bookmarked the HTTP home page? You will need to redirect them. On Tue, Feb 9, 2010 at 5:58 PM, Richard Copits richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** We've set up our 7.1 servers (application and web) as non-ssl servers. We're now being told we have to change them to SSl servers. Other than changes to IIS and Tomcat on the web server, are there any other things dealing with the application servers we should be aware of? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SSL settings versus nonSSL settings.....
Understoodbut I was wondering if there was any other change(s) that may require a rebuild/reinstall. Seems like the major changes will be on the web server but I didn't want to overlook anything on the arsystem application server. Sounds like there aren't. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, February 09, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: SSL settings versus nonSSL settings... ** Sorry I may have been a little vague. The above mentioned email and notificaiton paths are ARS server changes, not IIS. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Floating License total the same.
Where is arsignal documented? I've seen what it can do, etc. but would like To see the original reference. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Thank you. I knew I'd seen it somewhere but couldn't for the life of me remember where...and it's not in the master index Now I remember... External utilities.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, April 06, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Run arsignal with no parameters for the help or see Appendix C of the Configuring manual. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Monday, April 06, 2009 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Where is arsignal documented? I've seen what it can do, etc. but would like To see the original reference. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AR Inside with 7.5
We've used it successfully but it took a looong time to complete!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Thursday, April 02, 2009 11:57 AM To: arslist@ARSLIST.ORG Subject: AR Inside with 7.5 Greetings, We are trying to use AR Inside to document a newly installed 7.5 server. AR Inside terminates while writing the Active Links, but no error message or exit code is given... Have you experienced any similar issues using AR Inside to document a 7.5 server? AR Inside - v2.07.2 Operating System - HP-UX B.11.31 Database - Oracle 10.2.0.4.0 - 64bi AR Server - 7.5 patch 001 Thanks! Greg Donalson Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AR Inside with 7.5
OopsI missed the 7.5 - ours ran with 7.1. Apologies. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Thursday, April 02, 2009 11:57 AM To: arslist@ARSLIST.ORG Subject: AR Inside with 7.5 Greetings, We are trying to use AR Inside to document a newly installed 7.5 server. AR Inside terminates while writing the Active Links, but no error message or exit code is given... Have you experienced any similar issues using AR Inside to document a 7.5 server? AR Inside - v2.07.2 Operating System - HP-UX B.11.31 Database - Oracle 10.2.0.4.0 - 64bi AR Server - 7.5 patch 001 Thanks! Greg Donalson Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AR Inside with 7.5
Are sources available? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, April 02, 2009 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: AR Inside with 7.5 ** well what would be nice is if we can we just get him to give it to us.. and we can have one of our longstanding (coders) modify.. accordingly, like Matt, or Chris, or the ARS PERL group! On Thu, Apr 2, 2009 at 1:37 PM, LJ Longwing lj.longw...@gmail.com wrote: I talked to him quite some time ago and he isn't developing the tool anymore, unfortunately. So if it's not working for you you will need to find an alternate tool that will meet your needs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Van Sickle, James W Sent: Thursday, April 02, 2009 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: AR Inside with 7.5 Does anyone know how to contact the original developer of ARInside? The email and domain name that I have do not seem to work anymore. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, April 02, 2009 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] AR Inside with 7.5 Greg, ARInside was built with an older API and likely does not recognize a lot of the information that it's pulling in from your 7.5.x server... I, unfortunately, would not trust it, nor expect it to work, against a 7.5.x server. Just my thoughts, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Thursday, April 02, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: AR Inside with 7.5 Greetings, We are trying to use AR Inside to document a newly installed 7.5 server. AR Inside terminates while writing the Active Links, but no error message or exit code is given... Have you experienced any similar issues using AR Inside to document a 7.5 server? AR Inside - v2.07.2 Operating System - HP-UX B.11.31 Database - Oracle 10.2.0.4.0 - 64bi AR Server - 7.5 patch 001 Thanks! Greg Donalson Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Just out of curiosity, why wouldn't you want them to be identical? If you set the sticky bit on the Load balancer, your connection will persist on the selected server won't it? What if you land on the Server that doesn't have flashboards? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Installing Secondary Server in Server Group
I guess I sort of agreebut I'm not sure about the email part. We have other applications that Have a load balancer and each has an email ability. For example, we have two servers, such as servera And serverb but if you try to access one you're vectored to the load balancer serverx automagically, so that you are never really able to get to a or b unless the load balancer is shut down It just seems that it would make sense to have duplicate servers that access a common database, and A common email backend It's good to hear about these issues since we may be doing this in the not too distant future, and there's A lack of gotchas to keep a person out of the minefields... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Which server does e-mail or flashboards processing (not regular flashboards processing - that is, displaying flashboards - that happens in the mid-tier, but the processing that the flashboards server does) is determined by a server's server group ranking. If you've got things behind a load balancer and you have your e-mail engine getting to your AR servers through the load balancer, there's no guarantee that any of the e-mail engines will be hitting the AR server that is supposed to be processing e-mails, so e-mail processing may or may not work depending on which server your e-mail engine hits - in essence, you've just potentially broken the capability that a server group gives you for moving operations to another server if one of them goes down, etc. In addition, what if more than one e-mail engine hits the same server? However, if you have the e-mail engine running on all servers in the group, and they point to the server they're running on, whenever that server is supposed to do e-mail processing, you know that that e-mail engine will process e-mails, and the other ones won't. That way, you can leave them all running and get true automatic failover when you take down one of your servers. Does that make sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, March 19, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Just out of curiosity, why wouldn't you want them to be identical? If you set the sticky bit on the Load balancer, your connection will persist on the selected server won't it? What if you land on the Server that doesn't have flashboards? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where
Re: Installing Secondary Server in Server Group
I'd have to agreeif you don't have two identical setups front-ended by a load Balancer then you won't have a true complete failover if one fails. A well designed System should provide total transparency to users in case of the failure of one I would like to see BMC come out with a more complete white paper or documentation On what has to be done in detail though -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, March 19, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Actually, that could cause problems if one server goes down. The other won't be able to correctly pick up the work for those items where you've specifically set up the down server. We use the server group/load balancer name for email and flashboards as well as web services, etc. and it all works fine. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: arslist@ARSLIST.ORG Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Form permissions....gone....
Great! I'll try it - and thank you for your suggestion!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Yes...it's a member of a deployable application...which means you need roles defined...or you can choose to go to your applications link in the admin tool, right click on the application listed, choose properties, remove the forms from the application, accept the warning about permissions, and then you should be able to add 'groups' instead of 'roles' to the form permissions From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** The left pane is blank all the way up. In the right pane is Public and Support Role. The left pane does say above the panel Application Owner and the name of the form. Does that mean that Is actually is part of a deployable application? If so, now what? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Not if it's part of a deployable application...if you look in the permissions window...directly above the words 'No Permission' does it say 'Application Owner: app here'? or is it blank all the way up to the tabs...if it's blank that means its not part of a deployable application...if it has something there...that means it is, and you would need to remove it from that app to assign group permissionsbut in either case you should have at a minimum 'Pubic' and 'Browser', and any other 'dynamic' groups you have define in your serverhave you tried logging back in? restarting the server and logging back in? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Pretty sure that the forms are not part of any deployable application. Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may
Form permissions....gone....
We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Form permissions....gone....
Pretty sure that the forms are not part of any deployable application. Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Form permissions....gone....
The left pane is blank all the way up. In the right pane is Public and Support Role. The left pane does say above the panel Application Owner and the name of the form. Does that mean that Is actually is part of a deployable application? If so, now what? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Not if it's part of a deployable application...if you look in the permissions window...directly above the words 'No Permission' does it say 'Application Owner: app here'? or is it blank all the way up to the tabs...if it's blank that means its not part of a deployable application...if it has something there...that means it is, and you would need to remove it from that app to assign group permissionsbut in either case you should have at a minimum 'Pubic' and 'Browser', and any other 'dynamic' groups you have define in your serverhave you tried logging back in? restarting the server and logging back in? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Pretty sure that the forms are not part of any deployable application. Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Suggestions wanted for backing up....
Thanks Joe. we're using a VM and have thought about using snapshots, but if the server fails then the snapshot Is gone also...unless we move the snapshot off to another sever.. but the gating factor for me is how long the Service desk is willing to be down if I have to rebuildand I estimate that it could take three or four days to do That, patch everything, etc. I think I'm going to be looking at something like Ghost that will image the server and everything. After imaging I can move the image to another server so it's relatively safe. A product like Acronis will allow me to make a Master backup and then ongoing differential backups, so that may be a good solution. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Webster, Basil Sent: Wednesday, March 04, 2009 4:19 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up ** Hi Richard, We have a similar situation. I have no idea of how Tivoli operates but we are using a network backup product called NetBackup. Having had the unfortunate experience of having to recover from a hardware failure, I got the bad news that the backup guys could not create a server in the state of the last successful backup, they could only dump data contained in the directories. So I had to do a full OS install with all the apps etc and them took specific data contained in the backups and used it, like the AR licensing, config etc. This took me nearly a week. To say that the business was not happy would be an understatement. There are a few virtual products availabe, we are now moving to the VMWare environment. This now brings along the possibilities of snap shots. This means that if your vm server instance dies, using the snap shot you basically have an image of it and it can be used to rebuild the exact server as it was (at the time of the snap shot). Having a snap shot is great but I believe that it requires the same space allocation that the original server has. This is where I am having a battle with my server guys. You could also look at server groups. Having more than one app server under a load balancer would allow you to operate on the balance of the servers if one was to become inoperable. It's a cash thing though. I have put the ball back in the businesses court requesting that they need to determine the max downtime of a critical service and then based on that, what are they prepared to pay to make it possible, or pay in penalties. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com mailto:basil.webs...@siemens.com www.siemens.co.za From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: 03 March 2009 20:13 To: arslist@ARSLIST.ORG Subject: Suggestions wanted for backing up We are in the final stages of getting our Remedy 7.1 ITSM application ready to go to production status. We have an application server, a Web server and a Database server. The application and web servers are on virtual servers. We currently use Tivoli to do backups of the Other servers that we have. I'd like to see if we can use Tivoli to backup our Remedy system but I'm not sure of just what needs to Be backed up on the app and web servers. The SQL database is backed up by the database group so that's no worry. However, I want To be sure that I get what needs to be backed up for the app and web servers to be recoverable. I don't want to spend another two or Three days rebuilding everything if the MS server that hosts the vm's goes down. So, what should I be backing up? Best practices? Are There any good documents I should be reading to make the systems reasonably easy to recover? Thank you!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error
Re: Suggestions wanted for backing up....
Interesting thought……since we have the applications on one server and the web stuff on another, is this still possible? Is there a reference you could recommend where I could read more about that? Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 04, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up ** Richard, Why don't you look at the option of having server groups where it really wont impact that much apart from a performance standpoint if one server is down for a slightly extended period of time while being rebuilt? Joe From: Richard Copits richard.cop...@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Wednesday, March 4, 2009 7:27:10 AM Subject: Re: Suggestions wanted for backing up ** Thanks Joe….. we’re using a VM and have thought about using snapshots, but if the server fails then the snapshot Is gone also…unless we move the snapshot off to another sever.. but the gating factor for me is how long the Service desk is willing to be down if I have to rebuild….and I estimate that it could take three or four days to do That, patch everything, etc. I think I’m going to be looking at something like Ghost that will image the server and everything. After imaging I can move the image to another server so it’s relatively safe. A product like Acronis will allow me to make a Master backup and then ongoing differential backups, so that may be a good solution. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Webster, Basil Sent: Wednesday, March 04, 2009 4:19 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up ** Hi Richard, We have a similar situation. I have no idea of how Tivoli operates but we are using a network backup product called NetBackup. Having had the unfortunate experience of having to recover from a hardware failure, I got the bad news that the backup guys could not “create” a server in the state of the last successful backup, they could only dump data contained in the directories. So I had to do a full OS install with all the apps etc and them took specific data contained in the backups and used it, like the AR licensing, config etc. This took me nearly a week. To say that the business was not happy would be an understatement. There are a few virtual products availabe, we are now moving to the VMWare environment. This now brings along the possibilities of snap shots. This means that if your vm server instance dies, using the snap shot you basically have an image of it and it can be used to rebuild the exact server as it was (at the time of the snap shot). Having a snap shot is great but I believe that it requires the same space allocation that the original server has. This is where I am having a battle with my server guys. You could also look at server groups. Having more than one app server under a load balancer would allow you to operate on the balance of the servers if one was to become inoperable. It’s a cash thing though. I have put the ball back in the businesses court requesting that they need to determine the max downtime of a critical service and then based on that, what are they prepared to pay to make it possible, or pay in penalties. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com mailto:basil.webs...@siemens.com www.siemens.co.za http://www.siemens.co.za/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: 03 March 2009 20:13 To: arslist@ARSLIST.ORG Subject: Suggestions wanted for backing up We are in the final stages of getting our Remedy 7.1 ITSM application ready to go to production status. We have an application server, a Web server and a Database server. The application and web servers are on virtual servers. We currently use Tivoli to do backups of the Other servers that we have. I’d like to see if we can use Tivoli to backup our Remedy system but I’m not sure of just “what” needs to Be backed up on the app and web servers. The SQL database is backed up by the database group so that’s no worry. However, I want To be sure that I get what needs to be backed up for the app and web servers to be recoverable. I don’t want to spend another two or Three days rebuilding everything if the MS server that hosts the vm’s goes down. So, what should I be backing up? Best practices? Are There any good documents I should be reading to make the systems reasonably easy to recover? Thank you!! Portions of this message
Re: Suggestions wanted for backing up....
Thank you! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 04, 2009 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up ** Absolutely.. I am assuming you mean you have your ARS on one server and the Mid-Tier application on another? Both can be load balanced separately. Thats how most load balanced environments are like. I am not sure if I have documents on it, but I've been through this exercise several times over. I'll see if I can find some white paper or something that I can send you.. Cheers Joe From: Richard Copits richard.cop...@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Wednesday, March 4, 2009 10:16:10 AM Subject: Re: Suggestions wanted for backing up Interesting thought……since we have the applications on one server and the web stuff on another, is this still possible? Is there a reference you could recommend where I could read more about that? Thanks! From: Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Suggestions wanted for backing up....
We are in the final stages of getting our Remedy 7.1 ITSM application ready to go to production status. We have an application server, a Web server and a Database server. The application and web servers are on virtual servers. We currently use Tivoli to do backups of the Other servers that we have. I'd like to see if we can use Tivoli to backup our Remedy system but I'm not sure of just what needs to Be backed up on the app and web servers. The SQL database is backed up by the database group so that's no worry. However, I want To be sure that I get what needs to be backed up for the app and web servers to be recoverable. I don't want to spend another two or Three days rebuilding everything if the MS server that hosts the vm's goes down. So, what should I be backing up? Best practices? Are There any good documents I should be reading to make the systems reasonably easy to recover? Thank you!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Suggestions wanted for backing up....
We’re on windows…..but it would seem that backing up the registry would also catch a lot Of “transitory” data that wouldn’t really be of any use and just take up space. It’s not clear to Me that I’d know just what (other than the stuff under the software tab…) such as PID’s to Back up… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 03, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up ** It may be very useful to know if you are on Windows or UNIX.. If you are on UNIX, backing up the file structure where the ARS is installed along with the backup of /etc/arsystem directories and the /etc/rpc file is more than enough. Also it would be useful to backup the 2 .cat files in the UNIX catalog directories.. If you are on windows you might have to backup your registry besides just the install path. Joe From: Richard Copits richard.cop...@bwc.state.oh.us To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 1:13:02 PM Subject: Suggestions wanted for backing up ** We are in the final stages of getting our Remedy 7.1 ITSM application ready to go to production status. We have an application server, a Web server and a Database server. The application and web servers are on virtual servers. We currently use Tivoli to do backups of the Other servers that we have. I’d like to see if we can use Tivoli to backup our Remedy system but I’m not sure of just “what” needs to Be backed up on the app and web servers. The SQL database is backed up by the database group so that’s no worry. However, I want To be sure that I get what needs to be backed up for the app and web servers to be recoverable. I don’t want to spend another two or Three days rebuilding everything if the MS server that hosts the vm’s goes down. So, what should I be backing up? Best practices? Are There any good documents I should be reading to make the systems reasonably easy to recover? Thank you!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Assign a different start page to a user...
Thanks to all who gave suggestions! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rohini Prasher Sent: Wednesday, February 25, 2009 12:55 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... ** Hi Richard, Setting Homepage in AR System User Preference also sets Homepage for user tool. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charu Upadhyay Sent: Wednesday, February 25, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... Hi Richard, You want to set a separate start page for a set of users. This is something that I tried last year and found: 1. For web you just need to go to AR User Preferences and on Home Page tab set the Form Name as start page. For this you have to create entries in case profile does not exist. Modify all option can be used. 2. For User tool, you have to set the home page seperately on end user machines. For that you may send them the guidelines to configure the Home Page. Hope this will help you! CHARU From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, February 24, 2009 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Assign a different start page to a user... ** Richard, If you force the use of centralized preferences, you can do that and much more in the way of user customization. Since all of the data is stored in forms, you can have workflow fire against it, too. Rick Sent from my Verizon Wireless BlackBerry From: Richard Copits Date: Mon, 23 Feb 2009 14:32:57 -0500 To: arslist@ARSLIST.ORG Subject: Assign a different start page to a user... I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Assign a different start page to a user...
I know I can go to tools/options and set up a new start page, but this seems to work for any user who logs in. Is there a way I can have a different/particular start page come up with a specific user logs in? Is it in any of the manuals or ??? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Arinside with 7.1....problems?
I tried running Arinside with our 7.1 system. Twice it hung up at the same point. Has anyone run it Successfully with 7.1? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Arinside with 7.1....problems?
The latest version I presume. Looks like I gotta start digging into why it's bombing on us From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, February 05, 2009 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Arinside with 7.1problems? ** Yea...running it daily directly against the server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, February 05, 2009 9:30 AM To: arslist@ARSLIST.ORG Subject: Arinside with 7.1problems? ** I tried running Arinside with our 7.1 system. Twice it hung up at the same point. Has anyone run it Successfully with 7.1? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Arinside with 7.1....problems?
Yep, pure OOTB. Just finished the setup (7.1, problem/incident, patches 7 9) 2 days ago. It pretty Consistently just stops here: ActiveLink [2609-15688] 'ASI:SHR:GenericSave_001_CheckDatasetValid': Save file 'DefaultOutputFolder\active_link\10045\index.htm' [OK] ActiveLink [2610-15688] 'ASI:SHR:GenericSave_002_Create_SetUnrestricted_Sandbox': Save file 'DefaultOutputFolder\active_link\10056\index.htm' [OK] ActiveLink [2611-15688] 'ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox': Save file 'DefaultOutputFolder\active_link\10053\index.htm' [OK] From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, February 05, 2009 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Arinside with 7.1problems? ** Yea...latest version. You said it's bombing at the same point, what is that point? Do you have any OOTB apps installed? We are completely custom at this job. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, February 05, 2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Arinside with 7.1problems? ** The latest version I presume. Looks like I gotta start digging into why it's bombing on us From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, February 05, 2009 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Arinside with 7.1problems? ** Yea...running it daily directly against the server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Thursday, February 05, 2009 9:30 AM To: arslist@ARSLIST.ORG Subject: Arinside with 7.1problems? ** I tried running Arinside with our 7.1 system. Twice it hung up at the same point. Has anyone run it Successfully with 7.1? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Movement of SQL instance.....
I've been told that we will have to move our SQL database instance from one SQL server to another. From What I've read it looks like all I have to do is to bring down the Remedy server, edit the ar.cfg file and put the name of the new instance In in place of the old, then have the database folks move the instance. Is this true or have I missed something? We have 7.1 and separate app and web servers. However, it doesn't look like there are any changes/edits that I need to make on the web server. Does this sound right? Thanks!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Movement of SQL instance.....
Thanks to all who replied to my SQL move questionI have more of a warm Fuzzy feeling now -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Wednesday, February 04, 2009 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Movement of SQL instance. May I add/suggest that db owner be double checked after moving it also. Name/Password of AR system SQL account needs to be the same as old SQL server, or corrected in configuration, or AR won't connect. I beat my head against a wall once until I remember that. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Loading Incident Management....
No, it's licensed...but it gives me a place to checkthanks!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, February 02, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Loading Incident Management ** This suggests your server is unlicensed, perhaps it is a trial one that has expired? Unlicensed servers have a 2000 record per form limit. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: 02 February 2009 15:50 To: arslist@ARSLIST.ORG Subject: Loading Incident Management ** I'm running into an error when loading Incident Mangement that I don't understand Everything seems to be going OK but on The final screen with success/failure I notice several failures. When I look in the error log file I see the start of the error log Below. As far as I know we have no limit on any database sizes... ??? MS 2003 Server AR 7.1 Incident Mgt. 7.0.3 I wasn't able to find anything in the release notes or the install manual on this. All suggestions appreciated. (Disable Escalations is NOT checked, Disable Archive is NOT checked, Disable Alerts is NOT checked, Admin Only Mode is NOT checked and Development Cache mode is ON and the server was rebooted...) [Fri Jan 30 15:34:17.343] LoadApp- [Fri Jan 30 15:34:17.343] LoadApp- Processing component: fnd [ERROR][Fri Jan 30 15:43:07.515] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Fri Jan 30 15:40:08 2009 Attempting import from schema CFG:Geography City in file to CFG:Geography City on server Command Line options verified successfully for required options. Begin building mappings from server and file. Mapping: 1=$1$ Mapping: 10=$10$ Mapping: 12=$12$ Mapping: 13=$13$ Mapping: 14=$14$ Mapping: 100138=$100138$ Mapping: 100139=$100139$ Mapping: 160=$160$ Mapping: 4=$4$ Mapping: 7=$7$ Mapping: 8=$8$ Import of E:\Program Files\AR System Applications\SD09RMDV01\BMC Remedy Incident Management\ar\fnd\workflow\en\.\CFG_GeographyCity_cfg_1.arx started. Record 220 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. ( 337) DATA Abdulino GCT0220 Russian Federation . - None - 1 Record 221 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. ( 337) DATA Abdulovo GCT0221 Russian Federation . - None - 1 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Loading Incident Management....
I'm running into an error when loading Incident Mangement that I don't understand Everything seems to be going OK but on The final screen with success/failure I notice several failures. When I look in the error log file I see the start of the error log Below. As far as I know we have no limit on any database sizes... ??? MS 2003 Server AR 7.1 Incident Mgt. 7.0.3 I wasn't able to find anything in the release notes or the install manual on this. All suggestions appreciated. (Disable Escalations is NOT checked, Disable Archive is NOT checked, Disable Alerts is NOT checked, Admin Only Mode is NOT checked and Development Cache mode is ON and the server was rebooted...) [Fri Jan 30 15:34:17.343] LoadApp- [Fri Jan 30 15:34:17.343] LoadApp- Processing component: fnd [ERROR][Fri Jan 30 15:43:07.515] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Fri Jan 30 15:40:08 2009 Attempting import from schema CFG:Geography City in file to CFG:Geography City on server Command Line options verified successfully for required options. Begin building mappings from server and file. Mapping: 1=$1$ Mapping: 10=$10$ Mapping: 12=$12$ Mapping: 13=$13$ Mapping: 14=$14$ Mapping: 100138=$100138$ Mapping: 100139=$100139$ Mapping: 160=$160$ Mapping: 4=$4$ Mapping: 7=$7$ Mapping: 8=$8$ Import of E:\Program Files\AR System Applications\SD09RMDV01\BMC Remedy Incident Management\ar\fnd\workflow\en\.\CFG_GeographyCity_cfg_1.arx started. Record 220 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. ( 337) DATA Abdulino GCT0220 Russian Federation . - None - 1 Record 221 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R). To purchase the unrestricted version, contact your sales representative. ( 337) DATA Abdulovo GCT0221 Russian Federation . - None - 1 Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
