Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Matt Moore - Please contact me to discuss. Interested but need to ask a few questions. rickshar...@yahoo.com Thanks. Rick Monument, CO 80132 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Task DB Name for Reporting
We are using Qlikview successfully with ODBC connection to ARS. I will give this one a try. Other record types have been easily retrieved using the ODBC SQL statments. Rick From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 6, 2013 5:28 AM Subject: Re: Task DB Name for Reporting Rick, All tasks are stored in TMS:Task. What reporting tool are you using? BMC Analytics has the objects under the class, Change Management Tasks. The join is done using a field called RootRequestInstanceID (I think). You can do the same join by using Instance ID from the parent Change if you are using a different tool. If you are solely reporting on TMS:Task, you can probably do a LIKE search on the Parent request with a prefix of CRQ. Sent from my iPhone On Feb 6, 2013, at 12:55 AM, Rick Sharp rickshar...@yahoo.com wrote: Hi All - Were looking for the table name(s) that contain CRQ Task assignments. I've tried sampling the most obvious TMS:Task and other in the TMS: list, to no avail. Have you been successful reporting on CRQ Tasks? Thanks. Rick Sharp via BB ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Task DB Name for Reporting
Hi All - Were looking for the table name(s) that contain CRQ Task assignments. I've tried sampling the most obvious TMS:Task and other in the TMS: list, to no avail. Have you been successful reporting on CRQ Tasks? Thanks. Rick Sharp via BB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
Yes From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 24, 2012 8:36 AM Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is reflecting what was seen by Dan during the actual MVP voting this year. If you want the ARSList MVP award to continue reply to the Bring back the ARSList MVP for 2013 thread. You only need to hit reply, enter YES in the body and send. Of course you're welcome to give an opinion but don't feel obligated to confess that you didn't vote this year. Thanks, Susan_attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Colorado Springs, CO
I've lived here for 10 years now, removed from Boston/Cape Cod after 4 years. 300+ days of sunshine each year. Not it's not cold. The sun warms it up, just point west and south during the winter. For reasonable rentals, there are abundant. A friend is leaving in Jan, and is renting his 3 bedroom home for around 1300 per month. It's about 5 years old, just north of the AF Academy, and about 30 min or less from Peterson AFB. From: Jay Rohrer jayroh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, October 23, 2012 10:59 PM Subject: Re: Colorado Springs, CO ** Yea, temp gigs are a totally different animal. Residence Inn in COS is about $90/nt, less in Winter than Summer. Flights to COS are also a bit more expense because you can only get here from most/not all hubs. From N-NJ, kinda screwed, but it isn't too bad to fly to Denver and drive down. I had a gig in NYC, the flight is so long I only came back every other weekend and stretched it a bit on the return to get almost 3 days. Jay From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Wednesday, October 24, 2012 11:15 AM Subject: Re: Colorado Springs, CO Cost of living really depends a lot on what you end up having to do when you pick up that engagement and how long or short term it is.. *** Scenario 1 (which is the only one I have opted for so far) I like to be back home in New Jersey every weekend as I really did not know anyone in CO.. I worked on contracts ranging from 3 to 6 months.. This can be a little expensive compared to other mid western states, as Denver happens to be a place of touristic interests, which is why I think its not cheap to fly there even if you make airline reservations well in advance.. Its always at an average of about 100 to 150 bucks more than the same distance to most other places that are not in high demand to travel to.. Hotels depending on how close you are to Downtown Denver, may or may not be expensive. I have stayed at corporate rates for as low as 119 a night to a high of near 200 a night - book these in advance too as corporate rates tend to get sold out pretty quick - you could always cancel if you do not need it later at no fee.. Dining out is fairly cheap compared to many places.. I used to buy a decent Sushi / Sashimi dinner combo for less than 25 dollars which was quite a deal at one of the most popular Sushi places in Denver. Or you can go fine dining to that game food restaurant by the mountains and pay over 50 bucks a head.. So its no more expensive than most other places in America depending on what you choose to do.. Your average weekly cost in this scenario could go anywhere between 1300 to 1900 depending on the time of the year. During the skiing season, is when I have reimbursed close to 1900 a week for my weeks stay which included Airlines, Hotels, Rental Car and Per Diem.. *** Scenario 2 (which I have never opted for because of its personal inconvenience to me) You temporarily relocate to Denver for the length of your engagement.. You could rent a nice Condo or Townhouse not too far from Downtown (20 minutes drive) at half the cost in rent as what you might rent its equivalent in New Jersey or New York.. Yes I am talking about 1000 a month for a condo and maybe under 1500 for a decent townhouse, and some of them may even come with cleaning service for a marginally extra price.. In this scenario, if it’s a long term or a permanent offer, you could even consider buying and I believe real estate is inexpensive in many places in CO as compared to North Eastern states.. Joe -Original Message- From: pritch Sent: Tuesday, October 23, 2012 4:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Colorado Springs, CO I've heard it's fairly expensive to live out there. How does cost of living stack up to the rest of the country? - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, October 23, 2012 4:37:10 PM Subject: Re: Colorado Springs, CO ** I agree with Rick.. I have been to CO and love it there, but the weather can be so unpredictable even in the month of April.. It can begin at 8:00 with sunshine and at 70 degrees F, and you could have 6 to 12 inches of snow by 6:00 PM – this actually happened a couple of years ago when I was there, and then next morning by 9:00 there was no sign that it snowed.. But it’s a lot better earlier in the year when you know it will be cold most of the time, and a little later in the year where its hot almost all the time.. Joe From: Rick Cook Sent: Tuesday, October 23, 2012 11:44 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: JOB: Colorado Springs, CO ** Factors: 1) Colorado Springs is a beautiful place, but is kinda remote and not everyone's cup of tea. 2) Spending the winter someplace cold might not appeal to some. 3) Yes, the
Retrieving Attachments from ARS DBs ?
Hi All - Our SQL DBA is looking for best practice advice on how to retrieve attachments in INC and CRQ records/work info entries. On page 37 of the DB ref guide, it tells what table(s) to find the attachment images, which we have found. Goal: To retrieve documentation files that are part of work info entries, and are in the ARS attachment data tables. Environment: ARS 7.02 and SQL 2K8 Has anyone done this in the past ? Do you have an example of the SQL statement ? The field element in the B/C tables indicates the attachments are imaged types. Thanks in advance very much ! Rick From page 37 of the guide: Chapter 1 Using relational databases with AR System 37Attachment details tableThe Attachment details table contains information for the properties of Attachment fields. For every Attachment field in the form, a separate table is created to store the attachment value. The Attachment details table is named with a form (for example, labeled form. For every attachment field added to any attachment pool on the form, three columns are added. Each column is named with attachment field ID. For example, the three columns added for one attachment might be called B followed by the unique ID for theB3). In Figure 1-1 on page 26, the attachment details table isBn. An attachment details table with one column (C1) is created with everyC, CO, or CC, followed by theC536870920, CO536870920, and CC536870920, where 536870920is the attachment field ID. The the original size (in bytes) of the attached file. The compressed size (in bytes) of the attachment file.C column stores the full path name of the attached file. The CO column storesCC column stores theAttachment data tableFor each attachment field on a form, an attachment data table is created. The attachment data table is named with a followed by data table might be called B followed by the unique ID for the form,C, followed by the attachment field ID. For example, the attachmentB7C536870920, where 7 is the schemaID, and536870920 table is labeled is the attachment field ID. In Figure 1-1 on page 26, the attachment dataBnCfID.The Attachment data table has two columns: one that holds the Request ID ( is named with a column might be named entryId) and one that holds the data from the file. The column holding the dataC followed by the attachment field ID. For example, the dataC536870920, where 536870920 is the attachment field ID. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR Server License and HostID Question
** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com http://www.aggregate-us.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Wed: Joke
**Red Sox hater huh? Or a confused Yankee hopeful!! Sent via BlackBerry by ATT -Original Message- From: Warren R. Baltimore II warrenbaltim...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 20 Jun 2012 22:35:44 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Wed: Joke HEY!! On Jun 20, 2012 3:30 PM, patrick zandi remedy...@gmail.com wrote: ** *There is a Yankee fan, a Red Sox fan, a Marlins fan and a Cubs fan climbing up to the top of a mountain talking about how loyal they are to their team, and how they would do anything for them. Once they reach the top of the mountain the Marlins fan screams, THIS IS FOR THE MARLINS and jumps off. The Cubs fan screams THIS IS FOR THE CUBS and he too jumps off of the mountain. Finally the Yankee fan screams, THIS IS FOR EVERYONE and pushes the Red Sox fan off cliff.*P.S. Red Sox on the bottom of every league.. [?] -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are 332.gif
Re: Approval request
We use the ability to route Approvals in CM based on Op and/or Prod Cats, during Review and Implementation Phases. You have multiple options on the Approval Mapping record. Just populate the request to match the approval mapping attributes. Also, you can have multiple approvals in each phase as well. Just give it a Level 0 thru (n). Ensure you have a Support Group with Func Role of Change Approver as well. Hope this helps some more. Sent via BlackBerry by ATT -Original Message- From: Rick Cook remedyr...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 14 Jun 2012 19:02:59 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Approval request First, you have to define an approval process, which defines what will happen to a Request when that process is triggered. Then you create one or more Mappings, which tell the system who, and under what conditions, can execute against that process. Rick On Jun 14, 2012 6:23 PM, rajkiran rajkiran...@yahoo.com wrote: can anyone suggest me how to create a approval request. I have never done this part. I am looking something like whenever some body selects a value from menu choice and click Ok button it should go for the approval request In our current environment when we submit a request its creating a record in SRM:Request form and approval request is creating for the user's manager(getting from people record). As soon as manager approved its changing status in SRM:Request form and flow is starting. I want to do something similar to this on a different form. I guess i have to attach my new form button action to this existing approval flow. Can you please help me how to configure this. we are using version 7.6.04. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval request
...Oh BTW Kinetic Service Request is designed perfect for this. We use it extensively. Sent via BlackBerry by ATT -Original Message- From: rickshar...@yahoo.com Date: Thu, 14 Jun 2012 23:31:46 To: arslist@ARSLIST.ORG Reply-To: rickshar...@yahoo.com Subject: Re: Approval request We use the ability to route Approvals in CM based on Op and/or Prod Cats, during Review and Implementation Phases. You have multiple options on the Approval Mapping record. Just populate the request to match the approval mapping attributes. Also, you can have multiple approvals in each phase as well. Just give it a Level 0 thru (n). Ensure you have a Support Group with Func Role of Change Approver as well. Hope this helps some more. Sent via BlackBerry by ATT -Original Message- From: Rick Cook remedyr...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 14 Jun 2012 19:02:59 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Approval request First, you have to define an approval process, which defines what will happen to a Request when that process is triggered. Then you create one or more Mappings, which tell the system who, and under what conditions, can execute against that process. Rick On Jun 14, 2012 6:23 PM, rajkiran rajkiran...@yahoo.com wrote: can anyone suggest me how to create a approval request. I have never done this part. I am looking something like whenever some body selects a value from menu choice and click Ok button it should go for the approval request In our current environment when we submit a request its creating a record in SRM:Request form and approval request is creating for the user's manager(getting from people record). As soon as manager approved its changing status in SRM:Request form and flow is starting. I want to do something similar to this on a different form. I guess i have to attach my new form button action to this existing approval flow. Can you please help me how to configure this. we are using version 7.6.04. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 Exporting reports for import into another server
Ray - Simple method when you're not talking about 100s or more...open Report Console, search for all. Highlight the record, then drop down to the attachment field, right click, Save as x. Do the reverse in DEV. Create new, right click and add the report you save earlier. Sent via BlackBerry by ATT -Original Message- From: Ray Palla ray.pa...@insona.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 13 Jun 2012 12:16:58 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: 7.6.04 Exporting reports for import into another server Hello Listers; We have a production environment with multiple ARS and Web reports that have been created over time by a variety of admins and users. We want to put those reports on a Development environment for refinement and ultimately move them back into Production and to a DR server. When I export entries from the Production form: Report, the attachments names change. When I import them to the DEV server using the Import Tool, some of them fail to import and those that do import fail to run, showing an error that the definition is not available. The attachments appear in the record however, many of the imported definitions have a zero byte count when using either ARX or XML formats. I've also tried to export the records from the forms: ReportCreate and Report Definition. Importing those is also unsuccessful. I've read all the (too many) manuals and they are just not intuitive for this process. Does anyone have a step-by-step method for exporting and importing reports? Thanks; R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional http://www.linkedin.com/pub/1/544/598 Profile http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bg_bluefade_195x42.jpgINSONA-Logo.jpgicon_in_blue_14x14.gif
Re: Incident Notifications
Create an external (Outlook, Notes, GMail) email group with these 5 as members. Send one email notification to the external group. Each will receive an email. Sent via BlackBerry by ATT -Original Message- From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 7 Jun 2012 15:01:32 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Incident Notifications SorryI sound like such a nuby, and for that I'm sorry...but I am new to ITSM.some help please Remedy/ITSM 7.5 Setup: I have 5 users, each with their own login ID's (of course). All 5 users belong to the same group. I want the members of the group to be on the approval list, but I only want a single notification sent out (for approvals at least)...and I want that notification to be sent to a group mailbox. How do I go about setting that up? The config I'm working with at the moment is that all 5 are members. I setup a group approval, but it sends an email to all 5 members. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Administrator
Sent via BlackBerry by ATT -Original Message- From: Ty Smith tsm...@psgi.net Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 19 Apr 2012 16:45:00 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Remedy Administrator Fortune 100 company with HQ's in Memphis, TN seeks a Remedy Administrator that would also have some development expertise. For details please forward your resume. Job Details: • Remedy Administrator • Memphis, TN • (4) month CFH • Start Date: 4/16/12 • End Date: 8/16/12 • Hrs:Mon-Fri 8:00am-5:00pm • Hiring manager will review resumes and do FTF interviews • Provides maintenance and overall support of the BMC Remedy Action Request System and the ITSM 7.x suite of applications, with a focus on development as well as general administrative functions. Applications include Incident Management, Responsibilities • Diagnoses, operates, administers, configures and maintains the Remedy Trouble-Ticket system • Accountable for administration of Remedy Action Request System solutions including requirements gathering, technical assessments, technical support and training • Works across teams to ensure the highest level platform performance, availability and disaster recovery • Schedules, tests and deploys regular patches to multiple environments • Works closely with the business analyst and development group to assist in the appropriate extension, integration or development of the platform • Develops, publishes and maintains statistical, management and custom reports Competencies • Commitment • Customer Orientation/Positive Impact • Results Orientation/Sense of Urgency • Change Mastery • Relationship Building/Sensitivity • Problem Solving and Decision Making • Initiative Knowledge, Skills, and Abilities • Candidates need to have Remedy 7.x experience, min of 2 years, he would prefer 4 years. • Technical proficiency in relevant operating systems, applications, programming languages and technologies (including the BMC Remedy Action Request System, Mid-Tier, ITSM Suite components and ITBM) • Good customer presentation and project management skills (including good listening and customer interaction skills) • Excellent analytical and problem-solving abilities • Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing • Ability to develop complex reports utilizing BMC’s 7.6 Dashboards reporting tool. Relocation – no formal package available, they would provide a lump sum up to $5K to offset relocation expenses Remedy Team- 8 people • 2 – Administrators • 3 – Problem and Change Analysts • 2 – Reporting Analysts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Kinetic Request at WalMart
OMG Sent via BlackBerry by ATT -Original Message- From: John Sundberg john.sundb...@kineticdata.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 23 Mar 2012 20:55:12 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Kinetic Request at WalMart According to this google search - I can get Kinetic Request at WalMart. I might just swing by this weekend and ask the greeter where I can pick up a copy. :) -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM -- just asking ---for the impossible.
I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-pay for it now, or pay for it later Shareable with some op cos: yes Future: don't ponder, act smartly--KSR Short Term solution: control the change until Sent via BlackBerry by ATT -Original Message- From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 16 Mar 2012 16:32:48 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: SRM -- just asking ---for the impossible. So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Question: is there a management tool, that BMC has to allow a field to be created and mapped easily to many ? and do all the data manipulation, without a 12 min admin per: (none that we know of) Question: is there some other free tool out there that can do it? would not this be a good idea to have? Also:: the ability to make 1 SRM, AOT, PDT, QA and share it with SOME companies, not ALL companies.. Nope.. again.. Global only otherwise manually granular specific. Each has to be specific.. Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we can adapt motto -- Where is that? again) not complaining, just wondering, pondering.. about future.. OFSRM .. PLEASE.. I do not want to hear from Kinetic, I know, I know.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Server 2008
You need Crystal licensing to run in ITSM. We experienced the same and run from our dedicated Crystal server and publish Remedy reposts from that source outside of Remedy. Unless there are other ideas from the group to get around Crystal BOXI licensing. Sent via BlackBerry by ATT -Original Message- From: Frank Caruso caruso.fr...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 19 Jan 2012 15:46:59 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Crystal Server 2008 Using the same ODBC program. I am able to run the reports (using the ARSystem ODBC Driver) from the CSM. I logged in as a user, loaded a Crystal Report definition, pointed it to the correct database driver and it ran fine. What I cannot do is run the reports from the ITSM application. Thank you for your help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change Management actions
Not knowing what version of Remedy you are using..go to Application for the user(s) and toggle the option for action on what to do after Saving the INC or CRQ. In 7.604, click Foundation Elements--Overview Console--Functions For Incident and Change tabs, change it to be: On Form, After Save: Modify Request After Submit From: Dan daniel.b.pritch...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, January 20, 2012 11:58 AM Subject: Change Management actions How do I get Change (and Incident/Problem) to stay on the same ticket when I create a new one. Currently when I create and save a new ticket it opens a new one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
No Sent via BlackBerry by ATT -Original Message- From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 3 Jan 2012 09:10:52 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Work Info Notes Entries Limited to 255 Characters v7.604
Why in the world did BMC limit the Notes field in WorkInfo records to 255 characters per record? This is maddening for our IT users who didn't have this limitation in our 7.0x world. The workaround is to email the INC or CRQ with the information record that exceeds 255 characters. Does anyone else have the same problem and what did you do to resolve this poor design, please ? Thanks List Members - Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS Tomcat Slowdowns are Crippling Us......HELP !
Hi All We have a new ARS 7.604 instance with incredible slow MidTier performance every 3 days. Tomcat sucks up 3GB+ RAM and 53% CPU (today) and cripples the MidTier. Restart Tomcat and all is fine for 2 days. Unacceptable to our 200 IT users and is killing us. Our base of 4800 end users touches Remedy via our Kinetic front end, which is never an issue; just the MidTier for IT Staff. Any help is much appreciated Specifics: We are running Tomcat for ARS and Tomcat for Kinetic, as separate services. The ARS Tomcat runs away with Memory and cripples us at 3GB, while CPU is fine with its service. Kinetic's Tomcat is fine. IBM x3650 VM for MidTier as well as ARS **SQL is hosted on a separate W2K8 VM Windows 2008 x64 bit Quad Zeon 2.26GHz 6GB RAM J2SE Dev Kit 5.0 Update 22 J2SE Runtime Environment 5.0 Update 22 Java 6 Update 27 x64 bit Java 7 Update 1 Java SE DevKit 6 Update 27 x64 bit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM - Colors 'Branding'?
David - We opted to use KineticData for this and other inflexibilities and to take advantage of its powerful Request and Survey Mgt functions. Their tool is friendly and intuitive. I'd be glad to show you our instance(s) if you drop me a line. We can do a http:\\join.me next week. Sorry to hear of your dilemma, but I am sure you can bring your service items to life very quickly, and use your CSS brand and color schemas very easily. Sent via BlackBerry by ATT -Original Message- From: David Burdette dav...@ufl.edu Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 28 Oct 2011 10:34:25 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: SRM - Colors 'Branding'? We're near launch of a new Remedy system. We plan to use the SRM (ServiceRequestConsole/enduser) as the 'front door' for all our tickets. We'd like to be able to do some tweaks on it, to 're-brand' it to look more like our other web pages. This would involve such things as logo, colors, banner, footer. We've asked around and been told the only thing that can be changed is the logo-graphic (top-left corner). I just find it difficult to believe that other companies aren't doing more in the way of custom 'skins' for the SRM user-interface. Does anyone have any suggestions they can offer regarding how we might accomplish this? Regards, -dpb- David Burdette; Assistant Director, Computing Infrastructure Services University of Florida; Computing and Networking Services http://www.cns.ufl.edu www.cns.ufl.edu : Voice 352.273-1309 : Fax 352.392-1440 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Displaying Remedy information in a NOC
Network Operations Center Use Flashboards...and refresh every 10-15 minutes...but what data are you looking to show? SLM related or just status of Events, Requests, etc. Sent via BlackBerry by ATT -Original Message- From: Tommy Morris tommy.mor...@radioshack.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 28 Oct 2011 14:26:43 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC SCOM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Friday, October 28, 2011 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC ** Who's there? _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 10/28/2011 10:23 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Displaying Remedy information in a NOC It's the first part of a NOC NOC joke -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, October 28, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC What's a NOC? - Original Message - From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, October 28, 2011 10:10:05 AM Subject: Displaying Remedy information in a NOC ** I have been tasked with coming up with some solutions for how to display a Remedy dashboard in the NOC. What kinds of solutions are you all using? I thought that the easiest way would be to simply display the mid-tier web page. Is that workable? They want the data to be pretty much real time. Rick _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2
I downloaded today. Login with your Co support account and its listed under EDP--downloads. Sent via BlackBerry by ATT -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 12 Oct 2011 21:40:34 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 Does anyone see the downloads for this yet? I received the notification for it and some of the problems we are having with our system are corrected in SP2. I looked on the EDP site and did not see it. Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM Configuration/Setup
Consider a better product we use, www.kineticdata.com. Super tool and very friendly and smart support staff. Former Remedy developers creating solutions solely for Remedy! You will be happy you called them. We are customers of 3 years now. Sent via BlackBerry by ATT -Original Message- From: Sam Cerrato samcerra...@yahoo.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 7 Sep 2011 08:44:33 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: SRM Configuration/Setup I'm having some trouble creating services on the SRM application. It seems to be pretty extensive as far as all of the steps involved in getting services to appear on the console page. The Admin Guide is very convoluted and doesn't have many screenshots to help me understand the entire process of setting these up. If anyone has any suggestions or documentation on how to do this a little easier, I would greatly appreciate it. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
