Re: Salary range - Lead Remedy Solution Architect - Germany
Hello Dragan, I'm not sure if this is comparable (taxes, benefits, life cost in general...) but here in Paris 100k€ is a lot higher than the salary I would aim for, as an RSA with 15 years of experience. On Mon, Dec 9, 2013 at 10:55 AM, Dragan Levic dragan.le...@dbschenker.comwrote: It depends on the location and skills obviously. In Germany I have no idea as that information is not something that is shared. Based on some assumptions, I'd venture a guess between 30k and 70k €. Not sure how this helps with my question though :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.1 POC
** Hi, Are you bound to MS Windows + SQL Server ? Running Linux Oracle Express, you can build a full VM running with 8GB of ram, 2 vCPU 35GB of hard disk space. On Thu, Sep 26, 2013 at 12:20 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, If you turn down your SQL memory (limit to say 1.5GB) you can run a full stack install on around 8GB although it maybe a little sluggish at times (data loads, etc). Best also to up the default JVM values allocated to Mid Tier to improve performance. ** ** For a Production system, 12GB is needed on the AR Application servers (due to the number of additional plug-ins) to successfully run all the components without issue e.g. AI, NE, Recon, FTS, etc. This is now higher than the usual 8GB RAM for previous versions. ** ** I did a Sandbox system for a huge BMC customer last year where we had separated out the AR Application and had 2 Mid Tier servers - one for the ITSM Suite, and the second (a backup MT) housing Analytics and Dashboards. ** ** I would suggest a separate server if wanting to put in Analytics/Dashboards as they are memory hogs as well. ** ** -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Frex Popo *Sent:* 26 September 2013 10:27 *To:* arslist@ARSLIST.ORG *Subject:* ARS 8.1 POC ** ** ** Hi everyone, I am about to request a VMWARE built for our Remedy 8.1 POC. I see the following recommendation in the installation manual but would like to have some thoughts from anyone who did this and if they faced any issues with performance. Hardware Specifications ___ 1 server: 4 CPU Core 12 GB RAM 250 GB disk Infrastructure Stack components OS Windows 2008 R2 (64-bit) Database MS-SQL 2008 Enterprise Edition SP 1 (64-bit) Application server Tomcat 6.0.26 (64-bit) Web server Apache 2.2 (32-bit) Reporting engine BusinessObjects XI 3.1 SP3 or 4.0 Java (JDK/JRE) JDK/JRE 1.6.0_20* ARS/ITSM Components / Integration _ BMC Remedy AR System server BMC Atrium CMDB BMC Remedy ITSM BMC Service Level Management BMC Service Request Management BMC Knowledge Management The numbers look slightly exuberant.. Do you need all 4CPUs and 12GB to get this working? Can you still have the whole application installed and running will less than what is recommended by BMC? Many thanks in advance, frex ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
Thank you guys, creating users named 0, 1, etc is a great trick, I will try that. I also posted a small dev idea on Communities which might be complementary. On Fri, May 31, 2013 at 7:57 PM, David Durling durl...@uga.edu wrote: ** If there are other characters that can cause the issue, perhaps validating the email field on the form minimally with a filter, something like 'Your Email Field' LIKE %_@_%._% would help I think. ** ** By the way, maybe I was wrong about the filter on the AR System Email Messages form – it might not see the 0 anyway at that point. ** ** David D. ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Friday, May 31, 2013 1:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Idea for a protection against massive notifications ? ** ** ** I have seen a * do it as well. Doug ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *David Durling *Sent:* Friday, May 31, 2013 1:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Idea for a protection against massive notifications ? ** ** ** Sylvain, ** ** Approaches mentioned in the past have included making a user record named 0 (that’s a zero) so it’s notified rather than the Public group, or I believe putting a filter on the AR System Email Messages form to throw an error on submit. ** ** Someone on this old post even mentions 00 could be interpreted as Public: search for “WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good.” ** ** David Durling University of Georgia ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sylvain YVON *Sent:* Friday, May 31, 2013 3:36 AM *To:* arslist@ARSLIST.ORG *Subject:* Idea for a protection against massive notifications ? ** ** ** Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent.*** * The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Idea for a protection against massive notifications ?
Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Idea for a protection against massive notifications ?
** I have posted this on Communities also : https://communities.bmc.com/message/326184 But I thought there might be more suggestions on the ARS List with all the veterans here. On Fri, May 31, 2013 at 9:36 AM, Sylvain YVON sylvain.y...@gmail.comwrote: Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read Timed out error on web services
Hi, You should also try and use something like Wireshark along with your 3rd party tool, and forward the result of the dump to a network expert when you get this timeout. I bet he will see some incomplete TCP streams or other low level funny things, like packets lost in the wild. On Fri, May 24, 2013 at 5:24 PM, lisa bumshteyn lisa9...@gmail.com wrote: ** Hi All, Hoping to get some help here. The client has a web service from an external system that they consume. For the most part it works well but sporadically the response takes a while to come back, which results in the java.net.SocketTimeoutException: Read timed out error. When the error occurs, the Plugin server bounces. There's no rhyme or reason to which requests take a while to respond and which ones are for the most part instantaneous. The same request that failed can then be sent through in no time without any issues. I've tried testing the web service through a 3rd party utility and I see the same delay in responses periodically. However, it seems that in Remedy that delay in response crashes the Plugin process. Raising the timeout limit dodes not make a difference as it just takes longer to come back with that message. Heres' some info about the system Version: 7.1 Patch 5 OS: Solaris DB: Oracle 10.2 My thought was to play around with the Plugin-Filtr-API-Threads setting. They currently have it set at 10 20. Any help would be appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No response from Web Service
The problem is with consuming an AR System WS from a client, not an external WS from a filter, so it would rather be the Mid Tier Web Services logs along with the server side API+Filter+SQL. On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Ken, ** ** The arjavaplugin log should tell you what is happening. The fact that wrong authentication returns an error indicates that the request is indeed hitting the AR Server. If there is a problem after that, the arjavaplugin log would say more. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Wednesday, May 22, 2013 2:45 PM *To:* arslist@ARSLIST.ORG *Subject:* No response from Web Service ** ** I am testing calls to some of the OOTB ITSM Web Services. Many appear to be working fine. However, the most important one that we’d like to use (HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet Portal) is not returning a response and the SOAP UI tool just times out after about a minute of waiting for a response. ** ** I used Fiddler to see the http traffic. I can see were SOAP UI is sending the request to the Mid Tier but there is absolutely no response traffic. As a control I do receive a response from the TMS_TaskInterface web service.* *** ** ** Has anybody else already run into this. I haven’t modified the web services. Is there something simple I have overlooked? ** ** Here is the call I am making. ** ** soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_IncidentInterface_WS soapenv:Header urn:AuthenticationInfo urn:userNameUserName/urn:userName urn:passwordPassword/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:HelpDesk_Query_Service urn:Incident_NumberINC00359107/urn:Incident_Number /urn:HelpDesk_Query_Service /soapenv:Body /soapenv:Envelope ** ** ** ** Also, If I put in an invalid username/password combination I do get an error response back right away. ** ** This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat and IIS ** ** ** ** Thanks, Ken. ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice new batch management technology to go with that shiny new hardware and make it part of the Tivoli product line. Service Management - BMC grew the business significantly (per the financials yesterday)... and they need to transition to PaaS (for the Enterprise, that's Remedy) to grow dramatically. That will require investment and innovation (this is an optimistic scenario for ARlist)... and an AppExchange like community (this group) to develop new offerings that are needed to compete with ServiceNow (such as HR Call Center, Facilities Management, etc...). This will require some heavy ARsystem work as well (go Doug!) to make it MORE ready for the cloud. Remedyforce is the
Re: Upgrade - 7.0.1 to 7.6.04 - problems
Hi Dave,
The hostid used to generate the license is based on the mac address of the
first interface seen by AR System when it starts. When there are multiple
interfaces (which happens more often than not on production servers), your
hostid can change during the upgrade of ARS.
At what moment in the upgrade process did you purge/upgrade your old
license ?
When AR System restarted, did it give you the this version of AR System is
ready for evaluation [...] message ?
On Tue, May 21, 2013 at 2:02 PM, Dave Barber daddy.bar...@gmail.com wrote:
**
All,
We're running a home-grown incident management application on ARS7.0.1,
and to keep on a supported platform decided to look into migrating the
server to 7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues -
all interfaces (and we have lots!) worked without any issues. Stupid
amount of regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through
the live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't
take them out of server group mode (which I'm starting to think was a
mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end
it claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our
interfaces). Couldn't diagnose the fault at the time (this was at around
3am on a saturday night), had to roll back (thankfully the 7.0.1 installer
took 3 minutes, and Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid
number of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the
same code base had worked without any problems on all of our test
environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the
licensing system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
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Re: ITSM Web services
Hi, I would go for a single staging form. The number of web services itself would not be a concern. On the staging form, you would have to be very careful about how you name and group all the common filters into guides (checkings values, fetching or evaluating mandatory fields ...), and separate them from all the module specific workflow. But I think you have much to gain with this solution compared to the development of 3 separate staging forms. Also, you won't have to duplicate all the utility workflow like archiving, error handling, maybe a configuration form an admin console ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6, 2013 at 2:42 PM, patrick zandi remedy...@gmail.com wrote: ** http://www.theregister.co.uk/2013/05/06/bmc_buyout/ Buyout soon... -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 SP4 Mid-Tier Cache.
Mark, In the lower part of the cache config page, in the table that shows the number of objects in cache by type, you should see the last flush date. On Thu, Feb 7, 2013 at 9:41 AM, Mark Antell mark.ant...@computacenter.comwrote: When the cache is flushed on the mid-tier, how does one know if the cache has successfully completed? There have been a number of occasions when the behaviour of the mid-tier post cache is only corrected by flushing the cache, but there is no message, or evidence, of a cache failure/corruption. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FTS on Virtual Machines - 7.6.04
William, Rick,
Just curious, can you please tell us if you are/were mounting your SAN FS
via NFS (which version) or iSCSI (on ethernet or fiber) ?
Thanks.
Sylvain
On Mon, Feb 4, 2013 at 8:48 PM, laurent matheo lm...@me.com wrote:
**
Hi,
We also had some problems with FTS on 7.6.04 sp2 and on Windows
environment.
At a time, search wasn't working anymore (for example in MFS) and you had
a plugin error (can't remember the arerror).
I left the project before BMC support found a solution but I gave the
admins a script that killed the FTS plugin (java process) and armonitor
relaunched it immediately (less than 2 seconds) and search worked again
right away.
Not perfect but it's a way to fast resolve this problem. Perhaps it should
be linked to a live log analysis (?).
Anyway, the thing is that FTS is a Java process, the way I identify it is
via the command line where you can find pluginsvr/fts (or something like
that), you know it's that java process.
Then the script killed it and let armonitor do his job.
Here is the script, it's in powershell for Windows but perhaps it'll give
you a hint for your environment if it's not windows (or a kill should do
the trick at least for testing):
//
#Killing FTS plugin 0.1
#lm...@me.com
#Object:
#This script will detect and kill FTS plugin (will be launched again
#automatically by armonitor service).
#History:
#0.1, 31/01/2012:
#First version
#Use:
#Powershell Script
#Note:
#Distant script needs to be allowed
#Launch powershell as administrator and type
#Set-ExecutionPolicy RemoteSigned
##-
#Parameter
##Log file path
$Log_File =C:\tmp\log.log
#Don't change anything below
##Log function
function Log_Me([string]$level,[string]$msg)
{
#Out-File -filepath $Log_File -append -inputObject $a
$(Get-Date):: $($level) :: $($msg) | Out-File -filepath $Log_File -append
}
##Script
Clear-host
###FTS plugin handle
$p=Get-WmiObject Win32_Process -Filter Name like '%java%' AND CommandLine
like '%\\pluginsvr\\fts;%' | select-Object Handle
###Testing query result
if($p -eq $null)
{
Log_Me WARNING No plugin detected...
exit
}
###Handle
$my_handle=$p.Handle
$nb_found=@($p).count
###Test if only one plugin detected
if ($nb_found -eq 1)
{
Log_Me OK Stopping FTS plugin handle $($my_handle).
Stop-Process -Id $my_handle -Force
Log_Me OK Plugin FTS handle $($my_handle) stopped.
}
else
{
Log_Me ERROR Several plugins detected...
}
exit
//
Laurent.
On 04 Feb, 2013,at 08:28 PM, William Rentfrow wrentf...@stratacominc.com
wrote:
I've spent a LOT of time on this with BMC support and I wanted to know if
anyone else had similar problems and how they fixed it.
Essentially we can not get FTS to remain stable. It will always
eventually crash and need to be restarted, which essentially means
restarting ARS since its' a plugin.
We have Suse linux servers in the server group that are VM's. The mount
points where the application is installed is pretty fast NAS (SAN? one of
the two) and the index files live here as well.
BMC has told us - by way of Lucene, which is the underlying product - that
the actual mechanism that writes to SAN/NAS drives is not good for the
types of file operations which FTS does in order to do it's work.
Essentially we always end up with some form of file lock or read error. In
short, you have to have an actual physical drive hooked up the box to make
this work.
That's NOT happening in our environment.
Essentially there's a problem - BMC is saying they support VM's, but FTS
can use virtual disks - and it's not really BMC's fault so much as the
fault of the underlying engine.
Anyone else run into this? Heck, we are getting FTS errors at times when
it's been turned OFF for weeks.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Re: Portmapper and RPC
Hi, Have you checked the actual content of your /etc/rpc file ? If you install as root, the installer will modify the file by itself. If you install as a regular user, the installer will ask you to do it as root. On Fri, Feb 1, 2013 at 3:09 PM, Frank Caruso caruso.fr...@gmail.com wrote: ITSM 764 RHEL 5.2 We have stood up multiple 764 ARS servers using the stack installer which defaults to using portmapper. According to support we should've manually added the list of arserverd RPC ports to the /etc/rpc file in order for portmapper to work. This was never done, portmapper is working and ARS starts without issue. No TCD port has been specified. We are installing a new ARS server with the same OS config but on that server portmapper does not work without adding the arserverd ports to the /etc/rpc file. Trying to figure out what could be different between the hosts that would cause portmapper to not work. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine questions
Hi, The email engine will be restarted automatically only if it was initially started by armonitor (cf armonitor.conf) and hasn't crashed 4 times in a row. Not sure if the latest is still true for version 7.5 though. What do you do to check if it was restarted ? Did you look at the email log ? What does ps -edf | grep java give you ? As LJ said, are you trying to start it with the right user ? On Wed, Jan 30, 2013 at 4:51 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Mark, Where you SU'd as the correct user when you issued the commands? It may be a 'I'm already running' type of file, and may be owned by someone other than the user you ran the command as. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 30, 2013 8:49 AM To: arslist@ARSLIST.ORG Subject: Email Engine questions ** Hi All, Working on my development server, I need to restart the email engine. Executed the emaild.sh stop command. The email engine stopped and did not restart as the guide said it would. Next I executed the emaild.sh start command and got the following: rm: remove write-protected regular file '/opt/bmc/ARSystem/AREmail/emaild.stat'? I have never seen this before and this file is not on 6.3. Anyone know what this file is used for and what the right answer is to the question. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Engine questions
Aww arsystem was started as root. Was it intended ? If so, you must start aremail as root too. If not, you must stop arsystem, apply correct permissions to all log, lock and conf files and restart properly. Le 30 janv. 2013 17:55, Brittain, Mark mbritt...@navisite.com a écrit : ** This is what I get so I am reading it wrong the email engine is down. The emaild.stat reads Email Engine is currently not up but has not been updated since October, so it not current. ** ** root 28143 27983 0 Jan29 ?00:00:08 ./java -Xmx512m -classpath /opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/pluginsvr/arpluginsvr7604_build002.jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x itsm-ars-dev -i /opt/bmc/ARSystem root 28146 27983 0 Jan29 ?00:00:07 ./java -Xmx512m -classpath /opt/bmc/ARSystem/pluginsvr/fts:/opt/bmc/ARSystem/pluginsvr:/opt/bmc/ARSystem/pluginsvr/arpluginsvr7604_build002.jar: com.bmc.arsys.pluginsvr.ARPluginServerMain -x itsm-ars-dev -i /opt/bmc/ARSystem -m root 28149 27983 0 Jan29 ?00:00:37 java -Xmx512m com.bmc.arsys.pluginsvr.ARPluginServerMain -x itsm-ars-dev -i /opt/bmc/ARSystem root 28150 27983 0 Jan29 ?00:00:10 java -Xmx512m com.bmc.arsys.pluginsvr.ARPluginServerMain -x itsm-ars-dev -i /opt/bmc/ARSystem patrol 31159 31127 0 11:52 pts/000:00:00 grep java ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sylvain YVON *Sent:* Wednesday, January 30, 2013 11:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Email Engine questions ** ** ** Hi, The email engine will be restarted automatically only if it was initially started by armonitor (cf armonitor.conf) and hasn't crashed 4 times in a row. Not sure if the latest is still true for version 7.5 though. What do you do to check if it was restarted ? Did you look at the email log ? What does ps -edf | grep java give you ? As LJ said, are you trying to start it with the right user ? ** ** ** ** On Wed, Jan 30, 2013 at 4:51 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Mark, Where you SU'd as the correct user when you issued the commands? It may be a 'I'm already running' type of file, and may be owned by someone other than the user you ran the command as. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 30, 2013 8:49 AM To: arslist@ARSLIST.ORG Subject: Email Engine questions ** Hi All, Working on my development server, I need to restart the email engine. Executed the emaild.sh stop command. The email engine stopped and did not restart as the guide said it would. Next I executed the emaild.sh start command and got the following: rm: remove write-protected regular file '/opt/bmc/ARSystem/AREmail/emaild.stat'? I have never seen this before and this file is not on 6.3. Anyone know what this file is used for and what the right answer is to the question. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Call an active link from javascript
Hi,
There is a short guide here with some examples focused on the use of
ARInvokeGuide :
https://communities.bmc.com/communities/docs/DOC-21816
In the second part you can see how to return a value (and thus how to pass
a value).
I need to add a few lines in the doc with the ARProcessEvent method
mentioned by Misi.
On Sun, Jan 27, 2013 at 12:08 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
You can not pass anything to active links. Active links just work with the
fields you have in your form. They can access keywords and also do searches
against the server.
If you are not using inline-forms, it is not that hard to send events to a
form. In this case you can set keywords that the ACTL can then use.
ARProcessEvent.Add(0, 'MyEvt', 'EvtData', '$CURRENTWINID$');
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
If I have an active link configured on a form, can I call this active
link
from a javascript function (accessible by the web page)?
For example I have an active link call MyActiveLink Which does a set
fields
and sets the Short Description field to whatever text I pass
If so does anyone know how to call it?
Eg I have a javascript function like so:
function myfunction(text) {
??? How do I call an active link???
idea is to pass text to MyActiveLink
}
I am playing about but not yet worked out how to do this. Any help
would be
much appreciated.
Angus
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Re: Monitoring
Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is extensive and took me half a day to finish my first complete test case (connect, open service request console, create a request, return to console). Sylvain On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan melanie.mcal...@scapatech.com wrote: Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Server Event Monitoring Advice Requested
Hi, It depends of the monitoring tools you already have. Any tool that can run commands, test a port, and watch log files will do. Some of them are BMC Patrol, Tivoli, Nagios, Zabbix ... You can also take a look at the Monitoring thread started earlier. On Wed, Jan 23, 2013 at 1:41 PM, Lawrence Hayes lha...@its.jnj.com wrote: We had a situation last weekend where AR Server did not startup due to DB unavailability. What tools do people use to help detect and inform about these conditions? Our vendor says to use 'Splunk'... Does anyone have feedback regarding Splunk or competing tools to detect errors like these? Thanks, Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
It won't help much because it's for a custom SRM application, but here is a simple example. On Wed, Jan 23, 2013 at 4:05 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Would you mind sharing your selenium script??? -John On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON sylvain.y...@gmail.comwrote: ** Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is extensive and took me half a day to finish my first complete test case (connect, open service request console, create a request, return to console). Sylvain On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan melanie.mcal...@scapatech.com wrote: Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years G3R1 - Demandeur - Ouverture console de suivi.7z Description: Binary data
Re: ServiceNow as SRM replacement?
** Their main argument is that SNOW was designed for the modern cloud architectures, as opposed to AR System ITSM which had to adapt. I'm still looking for plain numbers to see how Remedy Force and Remedy On Demand are doing worldwide. By the way, SNOW can be run either as SaaS or on-premise. I don't know much more about SNOW, but competition is always a good thing. On Fri, Jan 11, 2013 at 3:01 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Could be the ole grass is greener on the other side bit. For the specific thing that I was talking about, it seems that SNow is making a push to get their foot in the door by offering their service catalog functionality sitting in top of Remedy. Sent from my iPhone On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote: ** Why do people feel the need to switch to Service Now to begin with? Just curious. Lisa Kemes On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.comwrote: All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to add items to a dropdown list (selection list)
Hi,
We were just looking into this with Laurent this morning for another
requirement. The cleanest solution is clearly Misi's.
There just two drawbacks :
- you have to manage a table for your temporary records (= delay,
clustering, i/o ...) or use a temporary table if your DBMS allows it
- it implies a delay on the client-side
Now there is a client-side only solution with JavaScript (yes, AGAIN :p).
You need a dummy character menu, named EmptyMenu in my example. Attach it
to your field.
The following code must be run from a Run Process action in an active link,
and re-creates the dummy menu with the values you pass to the object
constructor :
javascript new
ARMenu(EmptyMenu,{novals:false,mval:[{l:val1,v:null},{l:val2,v:null}]});
I can't test it right now, but this code _should_ work to add an item :
javascript window.ARMenus[EmptyMenu].mval.push({l:label,v:value});
new ARMenu(EmptyMenu,window.ARMenus[EmptyMenu]);
On Sun, Jan 6, 2013 at 12:30 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
The drop-down-list must be created as a char-field with a search-menu
attached. You can set the display-attributes so that it looks like a
drop-down-list.
When you Add stuff, you must create records in a form, that will later
be displayed in your search-menu. Use the Push-Fields action to create
records.
Best Regards - Misi, RRR AB, http://rrr.se
I need to create the following:
1. A button named AddList with label Add to List.
2. A Character field called eg new_item.
3. A dropdown list initially empty (ie no dropdown items)
The user enters text into the new_item field and clicks on AddList
button to add the text item in new_item to the dropdown.
I have scoured the docs and can't quite work it out.
How would I do this?
Angus
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Re: Real Number Format Issue
I use JavaScript too much, I know I do. But until AR System/MT comes with a better data validator system, I will use JavaScript regexp to validate/unvalidate. The idea is to add onkeyup listeners that call these functions. They check the current value for the field, and call an active link guide if it's valid, another if it's not. Now you can do pretty much any check you want. On Wed, Nov 7, 2012 at 5:06 PM, David Durling durl...@uga.edu wrote: Huh, I don't know. I tried this just now on ARS 7.5 patch 007 get an error. I get similar errors for decimal and integer fields, too. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 07, 2012 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Real Number Format Issue No, that's the weird thing...I had this requirement specifically when people where typing into the field, they just sometimes fat finger things and put special characters into the numeric fields and wanted me to throw errors when it happened. And, the weirdest thing is that the system throws NO errors when you do it, it simply considers the input invalid and truncates at the invalid error, so if you entered 123$5, everything past the $ gets truncated and your actual value in the field is 123. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, November 07, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Real Number Format Issue Okay, thanks, I don't know if I've ever tried that - but then this must be for situations where someone's not directly typing into the real field, or they'd get the system-generated error, correct? David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 07, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Real Number Format Issue David, The problem is that if you have a run-if firing on a qual of something similar to 'Real Field' LIKE %% And throw an error if true, you will find that the filter never fires because the real field will actually truncate the data at the before it even hits the workflow. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro
Hi, You still have runmacro. You also have a arexport.sh that exports data which uses the artools java class (didn't try it yet). And, if it's not enough, you also have Data Integration (Pentaho Spoon+Kettle) that is nice for this kind of jobs. :) On Thu, Nov 1, 2012 at 7:54 PM, Gordon Frank gjj...@comcast.net wrote: ** What is the replacement for runmacro in 8.0? I use it in Command Line dumps from forms. It makes it real easy to integrate it into scheduled jobs Gordon Frank _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bring back the ARSList MVP for 2013
Yes please :) On Wed, Oct 24, 2012 at 4:41 PM, Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com wrote: ** Please keep the tradition alive. .: Mike T :. [...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Just to make it clear, the thanks Doug was a real thanks to Doug Blair for his updates on the WWRUG, not a sarcasm against Doug Mueller for the use of Flash. :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, October 18, 2012 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Well, understand that it's just the direction they're heading toward - nothing is changing tomorrow. They just aren't going to be building anything else in Flash, and whether HTML5 or something else is the next technology they use, it very likely won't be Flash. And there was rejoicing throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.com wrote: I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Management Tool in version 8 replaced by Atrium Integrator
Dan, This is considered as an enhancement of AI in version 8.0. See here for more details : https://docs.bmc.com/docs/display/public/ac80/Atrium+Integrator+enhancements ** Atrium Integrator in server group environment and multiple Carte server support * BMC AR System server group is supported thus, allowing high availability installation of Atrium Integrator. * The Atrium Integrator server can be used in a server group environment to distribute the jobs across multiple Carte servers. In a BMC Remedy AR System server group environment, you can schedule your jobs to run from different Carte servers. This enables you to run multiple jobs at one time and also achieve load balancing. For more information, see Atrium Integrator in a server group environment and Managing Atrium Integrator job schedule. ** On Mon, Oct 8, 2012 at 1:54 PM, Dan Miller dan.mil...@bt.com wrote: sorry to hijack, but does anyone know is the integrator module is now supported in server group envirnment? i am pretty sure it was ont he proposed list for v8 great that DMT from 7604 will still work though ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Getting deadlock issue when querying data directly, from a MSSQL 2008 DB and on 7.6.4 ARserver
Hi, I'm no SQL Server expert ;) But you do have a snapshot functionnality that may be the source of your problems. Disabling or at least having it tuned could also benefit the whole application. You can use WITH NOLOCK with your select statement to force it at run time. You have the equivalent in AR System configuration with Select-Query-Hint: NOLOCK in ar.cfg, see configuration guide. HTH On Mon, Oct 8, 2012 at 4:51 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, Before we upgraded to 7.6.4 (ITSM and Arserver) we were on 7.5.6 and ITSM 7.6.1, and was able to query the MSSQL 2005 database directly, to pull some reporting data back. Since upgrading to 7.6.4 (ITSM and ARserver) and going to MSSQL 2008, when our user load is high we are getting deadlock issue when querying data directly. When the user load is low (like 3am) we have no issues. Any ideas? Take care, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6 - Different view's set for different screen size monitors.
Hi, You can change some containers (panels views) to a fill layout. But it takes a lot of work to redesign your screens because not every field type can or should be resized to fill a panel. I think there is no better way to understand and see the limitations than to try it yourself on a new test form : - in the view properties, change the layout to fill - add a panel holder, and change the min and max height and width - change the 2 default panels inside the panel holder to fill layout, and change the min and max height and width - place different objects in your panels to understand how MT renders them Usually, we found here that we don't want the input fields to be placed into fill panels or panels filling a container. The best objects to fill a panel are table fields (list, tree cells). On Fri, Oct 5, 2012 at 9:37 AM, Team Remedy team.rem...@libero.it wrote: Hi, thanks for your response. I wish understand, I can not adjust any form, to dynamically monitor. Now I wonder how can I change (at least) HPD: Help Desk Classic ? can you help me ? thanks in advance. P ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Learn Remedy Script - Reg
Hi, A few years ago, before there was a DMT, I had a similar requirement. So I wrote an SQL script that searched every known character field (from the FIELD table) on every form for references to known login IDs. The script took a night to execute. Then, from the result, I generated a list of update commands to be executed for each login. Not sure if it's still a good solution, now that we have the DMT. How much time does it really take to run, have you tried on a test server ? On Mon, Oct 1, 2012 at 8:22 AM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Ratul/Joel, Thanks for your swift respone. I understand your ideas. Please refer my below info. DMT tool : If i use this tool, it will take a lot of time. ie., i have 3000+ records. it vl take more time consuming. Import Tool : if i use this tool, it vl affect only people form not others. So, this option also not work. My suggestion, it will work only some scripts to update all forms including people form. Thanks. Regards, Suresh Loganathan. On Sun, Sep 30, 2012 at 10:19 PM, ratul banerjee itsra...@gmail.com wrote: ** Hi Joel, Updating the loginid with an escalation might not update the related data in other form e.g 'AR System User Preference' etc. Ratul On Sun, Sep 30, 2012 at 12:25 PM, Joel Sender jdsen...@earthlink.net wrote: ** Use an escalation Qua NOT(‘Login ID’ LIKE “%domainname%”) set field: ‘Login ID’ = “domain\” + ‘Login ID’ HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee Sent: Sunday, September 30, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Learn Remedy Script - Reg ** Suresh, If i understand your requirement correctly, you need to add the domain name at the beginning of all your remedy users. The best way to achieve this is to use the DMT tool(refer to theData Management Administrator’s Guide). Ratul On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan ersures...@gmail.com wrote: ** I am using windows OS environment. Remedy version:7.5 ITSM Version :7.6 Database :SQL. -- Forwarded message -- From: Suresh Loganathan ersures...@gmail.com Date: Sun, Sep 30, 2012 at 9:00 PM Subject: Learn Remedy Script - Reg To: arslist@arslist.org Hi Guys, I want to learn the scrpit related to remedy. Do we have any document for this? I have scenario to write the script. The scnenario is need to update the remedy login name. At present, my remedy contain only user name. Here,need to update with domain name ie., Domain name\RemedyLoginName. Kindly advice. Thanks. Regards, Suresh Loganathan. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analizing a client log
Jose, Have you tried to run the SQL query yourself ? Does it return a large number of records ? Do you perhaps have many records but few distinct values ? Don't trust the timestamps to much. Sometimes the log is written after the command was executed. On Mon, Oct 1, 2012 at 3:32 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Jose, I would agree that you were waiting on a List thread. Have you run an arloganalyzer on a larger sample of the log to determine if you are thread bound? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, October 01, 2012 4:45 AM To: arslist@ARSLIST.ORG Subject: Analizing a client log ** Hi listers, When opening a menu we see a big delay. The log retrieved at the client is: CLAT /* lun oct 01 2012 12:38:23.861 */+API call, Procedure #55 API TID: 004740 RPC ID: 0001075159 Queue: List Client-RPC: 390620USER: S013802 /* lun oct 01 2012 12:38:59.8080 */+EXPQRY ARExpandQueryMenu from Mid-tier (protocol 14) at IP address XX SQL TID: 004740 RPC ID: 0001075159 Queue: List Client-RPC: 390620USER: S013802 /* lun oct 01 2012 12:38:59.8080 */SELECT T856.C1,C19,C18 FROM T856 WHERE ((T856.C17 = 'Resolution Method') AND (T856.C7 = 1)) ORDER BY C17 ASC,C100012 ASC,C18 ASC, 1 ASC SQL TID: 004740 RPC ID: 0001075159 Queue: List Client-RPC: 390620USER: S013802 /* lun oct 01 2012 12:38:59.8080 */OK API TID: 004740 RPC ID: 0001075159 Queue: List Client-RPC: 390620USER: S013802 /* lun oct 01 2012 12:38:59.8080 */-EXPQRY OK CLAT /* lun oct 01 2012 12:39:00.109 */-API call, Procedure #55 What I see looking at the log is that the API call is made at 12:38:29 but the API started to process at 12:38:59, that is 30 seconds later. My deduction from this log is that the API call was waiting to the thread to be available. Since the CPU usage currently is normally beyond 10% and the database engine can still accept more consumption, that means that I must increase the number of LIST threads. Is this correct or am I wrong? Thanks, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Fuzzy Midteir
Have you use a tool like Firebug to examine the labels ? I'd bet it's just a change in ARSystem.css. On Mon, Oct 1, 2012 at 4:14 PM, Axton axton.gr...@gmail.com wrote: ** Windows 7 does this as well through their cleartype changes. Why they call it cleartype and it makes things fuzzy is beyond me. Did your workstation move from XP to Win7? On Mon, Oct 1, 2012 at 8:45 AM, Doug Blair d...@blairing.com wrote: ** Michael, There is a different font used in your second screen shot. Notice the shape of the upper case letter C in Customer ID. Were these two images captured on the same machine? One of them has the desired font, the other is using a default font from the same family (e.g. Helvetica, Arial, sans-serif)... Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Sep 30, 2012, at 8:23 PM, Benz, Michael michael.b...@holcim.com wrote: ** Hello World I’ve noticed something very interesting (and slightly annoying) We recently updated our Tomcat server to V7 with midteir 7.6.04 SP4 and with the new midteir, everything is “fuzzy” (note the attached screenshot) image001.png Does anyone have any idea how to change this back so it looks crisp and clear like SP2? Regards, Michael Benz Remedy Support _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: encrypting a remedy password.
**
Hi,
If your programs only push data into a table, you can use an
unprivileged user (no group, read license, no password). This is the
best way to handle the password : don't use one. :)
If you need a privileged user then you could use an encryption lib like Base64.
On Wed, Sep 26, 2012 at 2:09 PM, Frex Popo frexp...@yahoo.fr wrote:
**
The sql log shows an insert statment with the password encrypted:
INSERT INTO T30 (C102,C101) VALUES
('../BBB','user1'..')
SQL select C101, C102 from aradmin.T30 where C101 = 'user1';
C101
C102
user1
/BBB
But have not tried this yet Any thoughts will be appreciated.
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Mercredi 26 septembre 2012 13h15
Objet : encrypting a remedy password.
Hi everyone ,
Would anyone who has done something similar and encountered himself having
the situation could give us some hints on how to resolve this issue with
minimum effort i.e. without making any code changes.
We have a set of Java API programs which connect to an ARS server and create
some forms data. These scripts read a password from a flat file among other
stuff (for easy maintenance so to say). So without making any changes to any
of the Java code, is there an option of encrypting the password which the
java could still read and pass to the API call which established the remedy
connection?
There are two places where I see the password references in every java
script.
remedypassword = prop.getproperty(remedypass);
setpassword(remedypassword);
This by the way is a 7.1 server running on a Sun Solaris 5.10 and an Oracle
10.
Any thoughts would be very much appreciated.
frex
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Re: Unable to Load WSDL which has a reference to xsd
Hi Karun, Please post the import line of your wsdl. Or better, both wsdl and xsd files. On Wed, Sep 19, 2012 at 11:12 PM, karun karunakar.rou...@daimler.com wrote: Hello Group, I have tried to load a WSDL file into the set fields actions using Developer Studio. The WSDL has a reference to .xsd file. I make sure both WSDL and xsd files were in the directory. But i couldn't load the WSDL. When i click on reload it is doing nothing. Anybody has seen this kind issue. The WSDL is loading and working fine from SoapUI. We are on AR System 7.5 patch 7 and using the same Developer studio Regards Karun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question regarding !=$VUI$
Did it too, it works. You could check the value of $VUI$ by displaying a message on window loaded. On Wed, Sep 19, 2012 at 5:51 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** I used LIKE with $VUI$ so, I expect that != will also work. Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 19, 2012 at 5:49 PM, Mary Dollus mary.t.dol...@saic.com wrote: ope that makes sense _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Trigger active link on calendar selection.
Hi Jose, It's also somewhere in the top 10 entries in my todo list. For now the only way I think would work for sure is to modify ClientCore.js (yes, I know ...) by adding an arInvokeGuide call. It would have to be very well specified and documented of course, in case of a MT upgrade. You could also try to add a listener to a JS event like onChange to the date field. Sylvain On Mon, Sep 17, 2012 at 12:24 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** ARS 7.5 patch 007 How can I trigger the execution of an active link when selecting a date from a calendar (the caledar that shows when clicking at the button at date/time fields). We can act after pressing return, hovering, but I want to hear other options. Thank you! Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily
You can use the HPD:IncidentInterface Create form to easily create a automate the creation of incidents. All you have to do is push records into this form via API, WS or push action. I wrote a very simple multi-thread C program in less than a day to create 10 tickets in a UAT environment. I don't have it anymore thought. On Thu, Sep 13, 2012 at 5:03 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Kristopher: Assuming you are talking about exactly the same CI for each ticket, templates can help streamline the entering of tickets, and I believe you can have them set a CI, though we have not used that aspect of the template functionality at our site. You do still, however, have to create each incident individually. I am not aware of a cloning feature in ITSM 7.6.04 that creates a new ticket based on the current ticket, which is a function we also had in our previous Remedy ticketing system. There may also be tricks that developers can do behind the scenes to create a bunch of tickets that I am not aware of, but I’ll let the developers here on the list speak to that point. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wong, Kris Sent: Thursday, September 13, 2012 7:41 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] ITSM: Opening Multiple Incidents Easily ** All, This is my first post although I’ve been reading for a while. I need to open 100+ incidents that are all essentially the same but need each individual one to have a relationship to a pre-populated CI. Is there an easy way to do this? I am on a new 7.6.04 instance and am sure at my previous company we had this functionality. Let me know if I am missing something as I’ve new to 7.6.04. Thanks -Kris Kristopher Wong Business Analyst Information Technology Department General Dynamics Canada 613-596-7357 (Office) kris.w...@gdcanada.com The information contained in this e-mail message is PRIVATE. It may contain confidential information and may be legally privileged. It is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any dissemination, distribution or reproduction of this communication is strictly prohibited. If the intended recipient(s) cannot be reached or if a transmission problem has occurred, please notify the sender immediately by return e-mail and destroy all copies of this message. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily
Kris, AFAIR you have a field in the interface form for the related CI. Le 13 sept. 2012 22:02, Wong, Kris kris.w...@gdcanada.com a écrit : ** All, ** ** The incidents are to manually investigate and add information into the Asset CI’s. Basically I have a list of 100+ assets that are missing a few fields (Host name, serial number, etc.) that need to be added. I want to track progress on each asset to ensure that each is looked at. ** ** Maybe the suggestion to open 1 incident then associate 100 assets to it would work but the desire is to have 1 incident per asset. ** ** -Kris ** ** *Kristopher Wong* Business Analyst Information Technology Department General Dynamics Canada 613-596-7357 (Office) *kris.w...@gdcanada.com* ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén *Sent:* September 13, 2012 11:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily ** ** ** Hi Kris, ** ** I think that if you give us more details about what you what to do, what's the objective, why do you want to do it, ... we would be able to provide you the best way to achieve it, and also advise you about the why you are solving your problem. ** ** For instance, If you want to create 100 tickets attached to the same CI because there is a list of operations to be done on the CI and each task must be assigned to a different support group, a Service request or a tree of taskes can be a better choice. ** ** Or if you want to create a 100 tickets of the same issue to multiple CI because it is a generalized incident, maybe one incident related to all CI's can be a better choice. ** ** Regards, ** ** Jose Manuel Huerta http://theremedyforit.com/ ** ** On Thu, Sep 13, 2012 at 5:03 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Kristopher: Assuming you are talking about exactly the same CI for each ticket, templates can help streamline the entering of tickets, and I believe you can have them set a CI, though we have not used that aspect of the template functionality at our site. You do still, however, have to create each incident individually. I am not aware of a cloning feature in ITSM 7.6.04 that creates a new ticket based on the current ticket, which is a function we also had in our previous Remedy ticketing system. There may also be tricks that developers can do behind the scenes to create a bunch of tickets that I am not aware of, but I’ll let the developers here on the list speak to that point. Good luck! *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Wong, Kris *Sent:* Thursday, September 13, 2012 7:41 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] ITSM: Opening Multiple Incidents Easily ** All, This is my first post although I’ve been reading for a while. I need to open 100+ incidents that are all essentially the same but need each individual one to have a relationship to a pre-populated CI. Is there an easy way to do this? I am on a new 7.6.04 instance and am sure at my previous company we had this functionality. Let me know if I am missing something as I’ve new to 7.6.04. Thanks -Kris *Kristopher Wong* Business Analyst Information Technology Department General Dynamics Canada 613-596-7357 (Office) *kris.w...@gdcanada.com* *The information contained in this e-mail message is PRIVATE. It may contain confidential information and may be legally privileged. It is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any dissemination, distribution or reproduction of this communication is strictly prohibited. If the intended recipient(s) cannot be reached or if a transmission problem has occurred, please notify the sender immediately by return e-mail and destroy all copies of this message. Thank you.** * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this e-mail message is PRIVATE. It may contain confidential information and may be legally privileged. It is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any dissemination,
Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3
Hi, We had similar issues in a similar context. Using Fiddler, we found some http/304 (not modified) answers from the local proxy even to some call backs. We forced Apache to add a no-cache header to all files but images to resolve the problem. As for automating the flush of MT cache, it is possible but you really don't want to do that as a definitive solution. :) It has a huge impact on performances for all users for at least 10 minutes. To automate flush cache anyway, on Windows, you have document on BMC Communities describing the steps. On Linux, you can do it with wget (I have yet to create a document for this one). On Thu, Sep 13, 2012 at 7:29 PM, ravi rai ravira...@hotmail.com wrote: ** Login to mid tier config tool Cache Settings --Flush Cache There are setting for Defination check and resorce check on the cache setting page. You can keep that to minimun on Dev and test server You can do flush on Dev and test environment frequently to apply and test changes but i dont think you need to do it on Prod server other than during release window. Ravi Date: Thu, 13 Sep 2012 17:14:55 + From: nkst...@sandia.gov Subject: Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3 To: arslist@ARSLIST.ORG ** Shafqat: As a tester at my site, I’ve had to become aware of this procedure because weird results can occur during testing if it’s not done, but I’m not a Remedy admin and I’ve certainly never flushed the mid-tier cache myself. I just ask one of our Remedy admins if it’s been done and they take care of it for me if it hasn’t. Do any of you listers out there know enough about what flushing the mid-tier cache entails to be able to give Shafqat some pointers on how to automate that procedure? Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Shafqat Ayaz [mailto:shafq...@yahoo.com] Sent: Thursday, September 13, 2012 9:26 AM To: Stroud, Natalie K Subject: Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3 Hi Natalie Any chance you could please tell me how you clear the cache on the server? Apart from the obvious way of going to the server properties! I am trying to automate it from the command line. Thanks Shafqat Ayaz From: Stroud, Natalie K nkst...@sandia.gov To: arslist@ARSLIST.ORG Sent: Tuesday, September 11, 2012 7:39 PM Subject: Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3 ** Josh: It’s not clear to me whether the cache directories you’ve already deleted are server side (i.e. mid-tier) or user side (web browser) or both. In our 7.6.04 SP2 installation, we’ve found that if we flush only the mid-tier cache without also having the users clear their browser caches (and they need to FULLY clear their browser caches by closing ALL open browser windows, marking every possible option for clearing in IE – our site-standard browser, then going in and deleting any leftover files - I can send you the full procedure if you use IE at your site), then behavior similar to what you describe happens. We’ve particularly seen behavior like this when we upgraded the ITSM application itself, but I would recommend doing it even for a mid-tier-only upgrade. It’s like both the server side and user side caches need to be fully refreshed in order for everything to work right. And if you do this and still have issues, you can be confident that the problem isn’t being obscured or caused by caching conflicts. We’ve found that in going to ITSM, we’ve had to become very familiar with the web browser – how its settings affect behavior in ITSM and how to clear its cache properly so that you get a “clean” pull from ITSM. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Tuesday, September 11, 2012 11:47 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] caching issues mid-tier 7.6.4 SP3 ** Has anyone on the list run in to strange corrupt cache issues with mid-tier 7.6.4 SP3? We just upgraded from 7.5 and are having issues since the upgrade. What we are seeing are certain fields duplicated and in strange places. We are also getting “Caught exception” errors (there are several different errors, but they all start with Caught exception). We are in a load balanced environment. When a user is having an issue, if they go to the other server, they are usually fine (but sometimes, it’s messed up, but it’s a different field duplicated and in the wrong place). Usually, if we clear the cache on the server, that will clear up the issue, but then another user will have a different
Re: Stop/Activate Escalations
Hi, You can do it with the API like LJ suggested, with the driver program if you just want to script, or in a program of your own. If you open ar.h on your server, you can see all the server settings you can change : [...] #define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled */ /*1 - not enabled */ [...] Note the number 143. The driver programs offer a CLI to use the AR System API. For example, to disable escalations on a server, simply launch driver and use the following commands : Command: init INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items Command: log Control record: Authentication string () : User name () : your login Password () : your password Locale[.charSet] () : Time zone () : Server () : your server Command: ssp SET SERVER PORT The port number of server (0): your TCP port, if needed Using private socket? (0): ARSetServerPort results ReturnCode: OK Status List : 0 items Command: ssi SET SERVER INFO Number of server info operations (0): 1 Server info list entry Operation (1-334) (1): 143 Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/ currency/date/timeofday/join/trim/control/Table/Column/ulong/ coords/view/display (0-14, 30-34, 40-43) (0): 0 ARSetServerInfo results ReturnCode: OK Status List : 0 items Now you can easily script this by writing all your answers, with the blank lines, into a text file, and run driver commands.txt. On Wed, Sep 12, 2012 at 4:52 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Guillermo, Using the API isn't setting a value in a form...although that might actually be an option that I hadn't considered. I have never tried doing a push to the Admin Console to change server settingsthat might be worth a try actuallymight actually work :) But, if you went down the road of writing an API program, I personally know/like the Java API. But wowlooking at the JavaDocs for the 7.6.04 API, I don't see a way to set the 'disable escalations' flag. So, with that said, it looks like a push into the form MAY just be the best way to change the flag. Please come back to the list and let us know the outcome :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, September 12, 2012 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Stop/Activate Escalations ** Hi!! We don’t have server group at this moment in production environment, I want to use option 2 “Utilize an API of some sort to change the server property” but I don’t know how modify server property, which form can I modify to change this property?? Thanks Greetings De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de patchsk Enviado el: Martes, 11 de Septiembre de 2012 01:04 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: Stop/Activate Escalations ** I think in a servergroup environment if you want to stop escalations you can just blank out the ranking field for the escalation entry. On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC wrote: Guillermo, Two methods I can think of 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to T/F and either restart the remedy service, or execute an arsignal 2 - Utilize an API of some sort to change the server property Both of these solutions of course assume that you are not in a server group. When in a server group, you cannot manually control this setting because it is controlled via the server rankings. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, September 10, 2012 1:06 PM To: ars...@arslist.org javascript: Subject: Stop/Activate Escalations Hi dear listers How I can stop/activate escalations via a command line or via API? We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance Greetings Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the
Re: Stop/Activate Escalations
Sorry the last value to be entered is 1 of course, to disable the escalations. (damn, where's the edit button here ?? :) On Wed, Sep 12, 2012 at 5:00 PM, Sylvain YVON sylvain.y...@gmail.com wrote: Hi, You can do it with the API like LJ suggested, with the driver program if you just want to script, or in a program of your own. If you open ar.h on your server, you can see all the server settings you can change : [...] #define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled */ /*1 - not enabled */ [...] Note the number 143. The driver programs offer a CLI to use the AR System API. For example, to disable escalations on a server, simply launch driver and use the following commands : Command: init INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items Command: log Control record: Authentication string () : User name () : your login Password () : your password Locale[.charSet] () : Time zone () : Server () : your server Command: ssp SET SERVER PORT The port number of server (0): your TCP port, if needed Using private socket? (0): ARSetServerPort results ReturnCode: OK Status List : 0 items Command: ssi SET SERVER INFO Number of server info operations (0): 1 Server info list entry Operation (1-334) (1): 143 Datatype Null/Key/Int/Real/Char/Diary/Enum/Time/Bitmask/Byte/Decimal/attach/ currency/date/timeofday/join/trim/control/Table/Column/ulong/ coords/view/display (0-14, 30-34, 40-43) (0): 0 ARSetServerInfo results ReturnCode: OK Status List : 0 items Now you can easily script this by writing all your answers, with the blank lines, into a text file, and run driver commands.txt. On Wed, Sep 12, 2012 at 4:52 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Guillermo, Using the API isn't setting a value in a form...although that might actually be an option that I hadn't considered. I have never tried doing a push to the Admin Console to change server settingsthat might be worth a try actuallymight actually work :) But, if you went down the road of writing an API program, I personally know/like the Java API. But wowlooking at the JavaDocs for the 7.6.04 API, I don't see a way to set the 'disable escalations' flag. So, with that said, it looks like a push into the form MAY just be the best way to change the flag. Please come back to the list and let us know the outcome :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, September 12, 2012 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Stop/Activate Escalations ** Hi!! We don’t have server group at this moment in production environment, I want to use option 2 “Utilize an API of some sort to change the server property” but I don’t know how modify server property, which form can I modify to change this property?? Thanks Greetings De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de patchsk Enviado el: Martes, 11 de Septiembre de 2012 01:04 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: Stop/Activate Escalations ** I think in a servergroup environment if you want to stop escalations you can just blank out the ranking field for the escalation entry. On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC wrote: Guillermo, Two methods I can think of 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value to T/F and either restart the remedy service, or execute an arsignal 2 - Utilize an API of some sort to change the server property Both of these solutions of course assume that you are not in a server group. When in a server group, you cannot manually control this setting because it is controlled via the server rankings. -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, September 10, 2012 1:06 PM To: ars...@arslist.org javascript: Subject: Stop/Activate Escalations Hi dear listers How I can stop/activate escalations via a command line or via API? We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance Greetings Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este
Re: How to monitor Approval Server
Hi, Previous answer is already very complete, but you could go a little further if you have some time : - create a supervision form - create a dummy approval process - create an escalation that executes a new details command for this process every X minutes - if you find the generated signature, close it; else, send an alert On Mon, Sep 10, 2012 at 10:29 AM, patchsk vamsi...@gmail.com wrote: ** Unlike email engine, approval server is not a separate service, so you cannot monitor a service or a tcp port. It is built in as a plugin. The components involved are approval plugin, dispatcher, application pending entries. The way approval server works is remedy workflow creates an entry in the Application Pending form when it needs approval server to do something. There is a separate daemon called the dispatcher. The dispatcher looks at the entries in the application pending form and it invokes the respective plugins to process the request. The entries have a field called category, which tells what plugin that it needs to invoke. Once the dispatcher processes the request the application pending entry gets deleted. In an ideal scenario there should not be any entries in the application pending. So you can monitor the data in this table at sql level or remedy api level and if there are records older than certain time threashold that is your alert that something is not working right in the system. The way to restart approval server is when armonitor started initially there is a .lck file created in the logs folder.This file contains the approval process id. You can have a shell program to kill that process and delete the .lck file and armonitor will automatically restarts approval server. On Sunday, September 9, 2012 11:01:45 PM UTC-7, Rob van Eerd wrote: Hi, Like mentioned in this topic about a hanging E-Mail Engine (http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1209L=ARSLISTD=0P=101940) we're occassionally experiencing similar behaviour with our Approval Server. We already restart our processes once a week, but that may not be enough. While looking for a real solution, we could implement somekind of monitor which can alert us on moments the Approval Server doesn't do what it's supposed to do or restart the approval server process itself. Anyone any ideas on what to monitor? We're running SRM 7.6.00 on an ARS 7.5.00 Linux environment (Oracle database). Thanks for any ideas. Regards, Rob. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Thoughts regarding a separate DB for custom DB objects
We did that here on Oracle for a custom 7.5 app with one ARSystem and one Utility schemas. The utility schema contains all the temporary tables, procedures and packages for maintenance and imports (of users, entities, ...). This is very handy because this is all temporary stuff that we can afford to loose and restore a week old backup, not like AR System data that is so expensive to replicate. That said, we chose to create the views and materialized views needed by ARS workflow inside the AR System schema simply because we don't see a value add in using the utility schema. I mean, if you create views, you will probably create a view form in AR System anyway. If you use a View Form based on a complexe view, that uses the data contained in your AR System tables, are you sure that storing the view in a separate schema/DB doesn't add an overhead (like authentication, network loop, etc) ? I don't have the answer, maybe it depends on the DB engine you use ? Sylvain On Fri, Sep 7, 2012 at 2:40 AM, Easter, David david_eas...@bmc.com wrote: ** Just thinking somewhat inside the box – but wouldn’t overlays do the majority of this for you? Any custom objects you create would be well known/documented as would any modifications to BMC base objects. The base BMC objects would remain on the system unchanged. If you really then wanted to transfer only your extensions and modifications to a new box, you’d just transfer the custom and overlaid objects. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 05, 2012 3:33 PM To: arslist@ARSLIST.ORG Subject: Thoughts regarding a separate DB for custom DB objects ** I would like to get some input on something I have been thinking about recently. I am considering creating a new DB on the same DB server as the ARSystem DB. This DB would be right next to the ARSystem DB but would house all of the custom DB work we do. My thought is to have all custom tables, views, stored procedures, functions, etc. in new DB which would ideally leave everything in the ARSystem DB created, maintained and modified via the AR System API or BMC installers. Basically I am picturing a layer of abstraction or a library of custom objects if you will. Maybe more like a different namespace or data set for those CMDB gurus out there. As it is right now in our very customized 7.5 ARS DB all custom tables, views, etc. are all intermixed with the ARS maintained objects. We try to keep our objects lumped together by naming convention but just when my team starts using the same convention a different DBA (for example) comes along and uses their favorite convention. If we all agree to only make changes to the custom DB then naming convention is not as important (DBAs usually ask which DB do you need something not so much “what is your naming convention?”). Another considerations is portability of the ARSystem DB. Right now when we refresh our production DB to another environment there are things like different linked server references that need to be updated, object owners, etc. All objects in the custom DB would have the same names between environments (Dev, QA, Prod). With all of the custom objects in their own DB we can move ARSystem DBs between environments and as long as the custom DB is configured correctly for the environment no changes are needed to any of ARSystem DB objects. Our new “out of the box” ITSM 7.6.04 system does not have any custom DB work done yet but I know it is only a matter of time before the need arises as we transition between old and new systems. If there are advantages and no major negative results to this architecture I would like to set this up while we are still out of the box. Can anybody think of any negative (or positive) effects of this approach? I am figuring because it still on the same DB server that there should not be much performance impact. Thanks! Jason _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Hi Julie, If you really want to avoid the Class Manager, the simplest thing I can think of is to define some on return active links to replace the menus by set fields actions, until you have fixed your problem with SyncUI. If you have some static menus, you can use a dummy SQL query, like in Oracle : select 'choice 1', 'value 1' from dual UNION select 'choice 2', 'value 2' from dual ... On Fri, Aug 10, 2012 at 12:59 AM, Julie Sellers julsell...@yahoo.com wrote: ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: On Behalf of Permissions Error
Shawn, Have you set the Submitter Mode to Locked on your new server ? On Wed, Aug 8, 2012 at 4:19 PM, Shawn Rosenberry smrosenbe...@gmail.com wrote: ** Greetings Environment ARSystem 7.6.4 Patch 2 Mid-Tier 7.6.4 Patch 3 SQL Server 2005 MS Server 2008 Submitter Mode Locked Here is the issue We have the system configured so that anyone can request On behalf of using the SRM tool for anyone else. In our 7.5 environment we never had any issues. It works like this Joe submits a ticket on behalf of Karen no problem Kevin submits a new ticket on behalf of Karen we receive the error Joe submits a second ticket for Karen no problem The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form, the first person creating on behalf of creates a new entry so there is no problem, the second; however, receives the error when OTB workflow attempts to update this record. The workflow was identical in 7.5 and it updated the record in the form without any problems. According to BMC 7.6.4 documentation, An individual with a BMC Remedy AR System Read license can act on-behalf-of another individual, group, or company. . This would lead me to believe it should still work with SRM even though users without write licenses can not normally update a record in a form. Has anyone else seen this issue? Regards, Shawn Rosenberry Lyondellbasell _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
