Exporting / Importing SLM's (8.1.2)
I can export then import SLMs from one server to another, but when I try to Build them, I keep getting the following error I continue to get the error for ALL MeasReqAssoc filters. Thanks, Doug 14:14:28 11 May 2015 OMARActionPushFields::GetARStruct: Error from LoadQualifierStructFromServer 2 while parsing Push Fields qualification '490008000'=SLHAA5V0F3XR0ANNZT61DGVU8O1OON AND '490009000'=$$ 14:14:28 11 May 2015 OMRelObjWFAct::FilterEscalationCreate: Error while creating filter - zSLMGen:SLM00365_MeasReqAssoc`! 14:14:28 11 May 2015 The AR API ARCreateFilter has returned error code of 2 in OMRelObjWFAct::FilterEscalationCreate 14:14:28 11 May 2015 Status - Message Text = One or more fields, or assignment items in the field or assignment list, encountered an error. 14:14:28 11 May 2015 Status - Message Number = 193 14:14:28 11 May 2015 Error at FilterEscalationCreate funtion during filter creation 14:14:28 11 May 2015 Create WorkFlow Action is Failed. 14:14:28 11 May 2015 Workflow::Update - Error - could not create filters. 14:14:28 11 May 2015 Error interpreting rule - AR Workflow could not be created. This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Refresh my Memory Please
Dear List, I am going from Memory here, so I need some assistance (Senior Moment) Configuration: ARS 8.1.2 MS SQL 2012 Our DBA has setup a couple of Linked Server on our dedicated MS SQL 2012 Server. (1st Linked Server) - Points to an external MS SQL database and works just fine (Have successfully created a View Form and Workflow - been in production for years) (2nd Linked Server) - Points to an external DB2 database. When attempting to create the View form I get a ARERR 552. Backend Database: DB2 LUW Version 10.5.5 Using MS SQL Connector: Microsoft OLEDB provider for DB2 V4.1 If I login to SQL Manager using the Remedy account, I can see and query everything just fine on this Linked Server, so permissions, etc. appear to be fine. I recall that going cross databases (Remedy-MS SQL, Linked Server #2 - DB2) requires an additional add on (Middleware). Do I recall this correctly? Can someone enlighten me? (I recall James Croom authoring something years ago :)) Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Refresh my Memory Please
Thanks Charlie, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Wednesday, March 25, 2015 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Refresh my Memory Please ** Doug, You should not need any middleware to do this. It's not clear if this is what you're trying, but I'd recommend creating a MS SQL view that pulls the data from the remote DB. One advantage is that if you can successfully query the SQL view in (say) SQL Server Management Studio query window (using the Remedy account), then the ARS server will have no problem querying it either and should be blissfully unaware that the data is coming from a remote source. I.e., if there are any problems with the connection, they'll show up when you try to directly SELECT from the SQL view. Another advantage is that it isolates ARS from any changes you may make to this data source. E.g., should you decided to pull the remote data into a local table, you'd just need to reconfigure the SQL view to point to the local data, and you would not need to change the Remedy view at all. Hope this helps. -charlie On Wed, Mar 25, 2015 at 8:58 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Dear List, I am going from Memory here, so I need some assistance (Senior Moment) Configuration: ARS 8.1.2 MS SQL 2012 Our DBA has setup a couple of Linked Server on our dedicated MS SQL 2012 Server. (1st Linked Server) – Points to an external MS SQL database and works just fine (Have successfully created a View Form and Workflow – been in production for years) (2nd Linked Server) – Points to an external DB2 database. When attempting to create the View form I get a ARERR 552. Backend Database: DB2 LUW Version 10.5.5 Using MS SQL Connector: Microsoft OLEDB provider for DB2 V4.1 If I login to SQL Manager using the Remedy account, I can see and query everything just fine on this Linked Server, so permissions, etc. appear to be fine. I recall that going “cross databases” (Remedy-MS SQL, Linked Server #2 – DB2) requires an additional add on (“Middleware”). Do I recall this correctly? Can someone enlighten me? (I recall James Croom authoring something years ago ☺) Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Time to Install ITSM 8.1.2
Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Real time based on Clock ☺ Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Non-custom shop: ARS - 1 hour MT – Blink and you’ll miss the upgrade time Testing Core and Integrator now, I’ll report back later this afternoon. I might just cram everything into our Test env. for some ballpark times. I do have to ask: the times you reported were they real times or the mystical BMC times that the software reports when it completes? -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 8:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Time to Install ITSM 8.1.2
Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I have had much success in convincing customers to use Status Reasons or Status Modifiers, Doug Example Pending - Additional Information - Parts - External Vendor - Hold - Approval - Warranty - etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, January 23, 2015 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Asset Management - Status Values Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Current Host ID for Licenses
Your network team needs to assure a consistent MAC is assigned to that VM. If not set then every time the Window Server is restarted, you will get a different MAC address. (Have seen this numerous times) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 14, 2015 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID for Licenses ** Depending on what you are using for the virtual server control in Windows 2008 you should be able to set what the virtual environment gets for the MAC address. That would change the value ARS retrieves. I also seem to remember there being an issue with multiple adapters returning different results after a restart (but I am a Linux person so I may not be remembering the Windows problem correctly) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Wednesday, January 14, 2015 8:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Current Host ID for Licenses ** Serouche, In windows the host id is the MAC address and you see the hexadecimal string in license console not the decimal. Forgot to mention I was on Windows 2008. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour Sent: Wednesday, January 14, 2015 1:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Current Host ID for Licenses ** Where did you read the hosted is the Mac address? Type hostid on linux or sparc you will see a hexadecimal string You need to convert this into decimal and you'll get the hostid you see in the license console. Your clone must a perfect clone using the hostid. I would say this is not good but not a problem you need to change the hostid which is stored in a file under / somewhere. Google for it and you'll find the answer ;-) From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of teresa S Fannin Sent: Tuesday, January 13, 2015 11:58 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Current Host ID for Licenses ** All, When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in the ADD or Remove Licenses window. Where does the ID come from or where is it stored in the DB? I know it should be the MAC address of the server. Here is my problem I have a dev system and production system( both virtual servers) and when I go to the ADD or Remove Licenses window on both servers they show the same Current Host ID.Yes Production was a clone of dev but the Current Host ID is not the MAC Address of either server. Where did this Host ID come from and can I change it in the database? Thanks, Teresa Fannin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7 Defs Running on ARS 7.6
Thanks Doug M. as always a precise thorough explanation :) In addition to over a dozen customized business applications, we are running a 6.X version of Help Desk Change Lite on our 7.6.4 (Prod) 8.1.2 (DEV/QA) servers with no issues. Doug Tanner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 02, 2014 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Scott, With the occasional small exception, you can run earlier versions of applications on later versions of the server without a problem. The system is designed for backward compatibility and with the expectation that customers will regularly upgrade the AR System server and midtier and like system components but may only periodically upgrade any application we supply. And further, the AR System is a development environment that many customers have built custom applications on. We have to be able to upgrade the AR System without impacting those applications. And, again, with the exception of an occasional small issue (OK, someone missed something and a bug crept in), this works. There have been one or two times where there was an issue large enough where there was a known incompatibility that we announced and described how to resolve that we just had to make a change to the system that produced an incompatibility. An example of that was when we found that the On Loaded firing condition was firing at the wrong time so that data was not being properly cleared on the screen by the Display operation. Now the applications actually had written some logic that was inadvertently using this bug and when it was fixed, the firing condition of maybe a dozen active links throughout the apps needed to be changed form On Loaded to On Display. The operation was the same, just the wrong condition was being used and the bug allowed the wrong condition to work. Our choice when this was found was to leave the logic permanently broken in this area or to fix it. Fixing it solved 10x the problems that customers were having than the fix caused and it make the behavior correct. So, we decided to fix it and call out the change. Even with this type of issue, no problem running the older version of ITSM on a newer version of AR System -- just a few active links needed a minor change to account for the behavior change due to the bug fix. But, this type of change is unusual and has happened maybe twice in 20 years. And the correction was provided and was easy to put in place in both cases. You should have no issue running the ITSM 7.1 version on a 7.6 AR System server. (other than the fact that the one issue I called out above was either in 7.1 or 7.5 that we had the bug fix that did affect a few pieces of active link workflow -- if it was 7.1 you are clear, if it was 7.5, you have a small number of active links to change a firing condition on). And, I am remote and don't have access to the release notes to confirm which release this topic came with. So a Yes, it will work with a point qualification about one possible issue you need to consider. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Wednesday, November 26, 2014 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Well in my scenario, the client would pay for the new ARS 7.6 licesnse, but would maintain their existing ITSM 7.1. I am still not clear on if 7.1 ITSM would run on ARS 7.6. From a def stainpoint it seem completely possible. Just looking for someone to chime in here who has done this or similar. BTW does a new install still come wit the 3 demo licenses... ? That could be useful for testing. On Tue, 11/25/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 5:59 PM ** I would say yes...they are entitled to it and received it during their support window On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller jason.mil...@gmail.com wrote: ** You and LJ are likely correct. I have heard similar things. It is just odd to me and seems against how a typical license agreement is written. I am so use to you can use this as long as you pay us (for server software, not Office, etc.) I just figured BMC wasn't enforcing it or going after the organization it knew about. So in the scenario above, what if the organization downloaded 7.6 or even 8.x before they dropped support. They can upgrade since they downloaded it during their entitled period? Jason On Tue, Nov 25, 2014 at 2:30 PM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** I would check on ARS/ITSM compatibilities, I have heard of a customer who was on ARS
Properties of Field ID 1000000076 on Group Form
ARSList, Just finish some 8.1.2 installs and upgrades, found I am missing field id (100076) from my Group form. Can someone please send me the properties of this field? (Type, name, Size, Permissions, etc.) Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Properties of Field ID 1000000076 on Group Form
Thanks Thad and LJ, I am researching checkdb results. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, December 01, 2014 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Properties of Field ID 100076 on Group Form ** Did you mean the CTM:Support Group form, or just Group form? It is the z1D Action field on CTM:Support Group, but doesn't exist on the Group form. (note: This is an 8.1.00 ARS/ITSM server, but that field should be the same for 8.1.02) [Inline image 1] On Mon, Dec 1, 2014 at 10:36 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** ARSList, Just finish some 8.1.2 installs and upgrades, found I am missing field id (100076) from my Group form. Can someone please send me the properties of this field? (Type, name, Size, Permissions, etc.) Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Atrium Core 8.1.02 Installer
Yes, Check your SHARE:Application Properties entries and look for a failed install. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Monday, October 20, 2014 6:49 AM To: arslist@ARSLIST.ORG Subject: BMC Atrium Core 8.1.02 Installer ** Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: · [X] You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Screen Shot
Looking for a Screen shot of a Successful CMDB 8.1.02 install. Anyone have one? Thanks, Doug (SHARE:Application Properties) [cid:image001.png@01CFE9F4.2B66E790] This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Screen Shot
Thanks Shawn, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, October 17, 2014 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Screen Shot ** This isn't my production system, it's my QA system that is mostly the same as my production system (except that the Help documentation has never been updated in years apparently.) We actually ran into no issues with it when upgrading from Atrium Core 8.1. [cid:image001.png@01CFE9F5.C9A1D7C0] Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Friday, October 17, 2014 9:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Screen Shot ** Looking for a Screen shot of a Successful CMDB 8.1.02 install. Anyone have one? Thanks, Doug (SHARE:Application Properties) [cid:image002.png@01CFE9F5.C9A1D7C0] This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Set Field If syntax when matching on another form
Rick, I am not sure if there is any performance gain, but I always go to the database first. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, October 17, 2014 10:35 AM To: arslist@ARSLIST.ORG Subject: Set Field If syntax when matching on another form ** Hi all- I wanted to get feedback on something I remember learning way back in a Remedy class (pre-BMC) in Pleasanton to make sure that I am remembering correctly. I seem to recall that I was told that the best practice when writing the qualification for a Set Fields action from another form that you should use the other form's field before the operator and the current form's field after the operator like this: 'DEPTID' = $DeptID-New$ I thought that this was either more efficient or provided more predictable results (or maybe both). Does anyone else follow this convention? I have run across several instances in some custom workflow where that is reversed and I see $DeptID-New$ = 'DEPTID' which just feels wrong to me. Below is more detail to clarify my examples. Form A: field DeptID-New Form B: field DEPTID There is a filter on form A that does a set fields which reads its value from form B. I believe the proper syntax if I want to match the department ID fields between the forms is this: 'DEPTID' = $DeptID-New$ From there the set fields action can copy values from the matching record in form B into the fields of form A. Thanks, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Engage: Guess Who
Guess who? Doug Tanner This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Listing of Forms - ITSM 8.X
Thanks All, received the complete list off-line. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Thursday, October 09, 2014 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Listing of Forms - ITSM 8.X ** Doug, I can't get you a full list but you can get a good idea if you use the Developer tool. If you drop down the Applications list on your server in the Dev Tool and locate one of the ITSM modules you can 2 x click on it and get a list of the forms, escalations, etc from that. It's not 100% but it's a good start. Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, October 08, 2014 2:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Listing of Forms - ITSM 8.X ** ARSList, Does anyone out there have a complete list of Forms that get installed ; a) ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc. Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Listing of Forms - ITSM 8.X
ARSList, Does anyone out there have a complete list of Forms that get installed ; a) ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc. Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Automated use of the Data Wizard to rename multiple Companies..
Tried it in the past, No Luck, Let me know if you find the secret. Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, September 30, 2014 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Automated use of the Data Wizard to rename multiple Companies.. ** Joe, Perhaps a staging form is needed: 1. Instead of trying to submit into DLD:SYS:DataWizAction, create a Staging form that can accept all the rename requests generated. It should contain the data you would push. 2. An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging form. 3. Pushing the trigger to the Staging form starts the rename process filters, including the Lock that will prevent the next escalation from firing too soon. HTH, Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, September 30, 2014 4:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Automated use of the Data Wizard to rename multiple Companies.. ** Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corporate ID, which is the PK between the two systems for Company records. Just for the records the other system is not an AR System based system. So I have a AIE job looking up that other system, reading new company records or modifying existing company records. All this works fine except for the Company name (which is not a simple update to just the COM:Company form only. To update the bunch of other forms that may contain a Company field, for Company name changes I was using the Data Wizard in my workflow. However, the design of the Data Wizard is to process a single rename at a time and to lock the Wizard until that rename is done by creating a record in the DLD:Lock form. This lock record does not allow another record to be created in the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form. The only way to rename a bunch of companies then is to individually rename each qualifying record. So obviously, I have to reconsider my previous attempt to push a record in the DLD:SYS:DataWizAction form, as after the first record is pushed there, if there is another that the AIE job encounters that qualifies for a rename, it would fail to push a record in the DLD:SYS:DataWizAction form. How would you'll handle this if you'll were tasked to do the same thing considering that I cannot have it done simultaneously as the AIE job runs, but build a list of renames that need to be done, and then work individually on each record. Escalations would probably not be a mechanism to accomplish this as an Escalation would run over the whole list of companies to be renamed and attempt to create DLD:SYS:DataWizAction records one after the other and all records after the first record, subsequent records would fail. I was then thinking of some sort of a Filter loop or a server side table walk but have not got through that whole thought process yet... Any other possibilities I might be not looking at? My last option would be manually triggering each rename because I would like as little human intervention in the process as is possible - IF possible.. Cheers Joe _ARSlist: Where the Answers Are and have been for 20 years_ [http://static.avast.com/emails/avast-mail-stamp.png]http://www.avast.com/ This email is free from viruses and malware because avast! Antivirushttp://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 8.1 on server 2012
Sure Have, Installed both 7.6.4 (SP3) 8.1.1 Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, September 10, 2014 3:04 PM To: arslist@ARSLIST.ORG Subject: Remedy 8.1 on server 2012 ** Has anyone attempted installing Remedy on server 2012? _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Contract vs FTE
I did Remedy Consulting/Development/Training as a RAC/Certified Trainer, from 1999 - 2006, I have been a FTE since 2006 Pros - $$, Experience, Exposure, Variety, Travel, Customers who wanted to get something done (Motivated) Cons - Travel (Suitcase gets old), Occasional Crazy-Customer Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Thursday, August 07, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Contract vs FTE Ray- Personally I was FTE for 11 years and then did just over a year on a DoD contract. I found that the contractor's life is not for me, at least not government contracts. I never did any private sector contracting so it may be different in that environment. Personally I prefer the stability of FTE and I like working with the same team for many years. I also get exposed to a lot more technologies than just Remedy so while my skillset may not be as deep as a lot of folks on the list regarding Remedy it is probably broader than many. I also don't have the personality or patience to be able to weather the occasional gap between contracts, both mentally and budget-wise. YMMV. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 06, 2014 9:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Contract vs FTE Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said pass but wonder about the pros/con's in the current market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RUG UserWorld WWRUG Engage where were they when?
Yes indeed, UWIP (Ultimate Workflow Integration Partners) were there. Mark Warner, Wayne Carter, Doug Tanner That was the year RUG was in Orlando (August), Edinburgh in (Oct or Nov) – They sure got that backwards. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell Sent: Thursday, July 31, 2014 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: RUG UserWorld WWRUG Engage where were they when? ** I also remember attending a Remedy User Conference in 2001 in Edinburgh, Scotland (just in case there's another one out there!). I believe this was the first (mainstream) Remedy User event in the EMEA region. I stress the mainstream as we have had a number of UKRUG meetings over the years. Ian Ian Trimnell, Systems Programmer, Distributed Systems Information Technology Perry Building E Block, Ground Floor Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 31/07/2014 14:52, Matt Laurenceau wrote: ** 2003: - SF for RUG - Sorento, Italy for RUC (god, we had a lot of fun there, do you guys remember lemoncello?) Source: http://www.mattreinfeldt.com/forums/ubbthreads.php/topics/75485/FW_Remedy_User_Events_2003 Cheers, Matt http://bit.ly/MattProfiles On Wed, Jul 30, 2014 at 9:57 PM, Daniel daniel.bl...@danielbloom.camailto:daniel.bl...@danielbloom.ca wrote: ** Apparently a bunch of us old timers haven’t recorded where the conferences were held. I tried looking up old presentations but the templates didn’t say where. Obviously I know where the past 5 (2009-2013) and this year are\were. I have found some of the information for the following ones …. Can anyone fill in the following? 1993 Santa Clara Westin Hotel 1994 1995 Burlingame 1996 1997 1998 1999 DisneyLand 2000 2001 DisneyWorld Swan Hotel 2002 San Diego Synergy (sorry, it was a conference with some Remedy stuff) 2003 2004 2005 Washington DC 2006 San Francisco 2007 Vancouver 2008 NONE\Lisbon for Europe _ARSlist: Where the Answers Are and have been for 20 years_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.commailto:matthieu_laurenc...@bmc.com Follow me at @Matt_Lhttps://twitter.com/matt_L Skype: matt.laurenceau _ARSlist: Where the Answers Are and have been for 20 years_ -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). The Open University is authorised and regulated by the Financial Conduct Authority. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
Your Business, Your Way! What a concept. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 30, 2014 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** To your point regarding fast prototyping. We are dropping ITSM and going back to an all custom shop. We started evaluating options in April and since then we made the decision to drop Change Management and SRM (all we have been able to roll out in the matter of years), built a prototype to replace CM/SRM and we will be live on Oct 1 (this year). Is it as complex and flexible as ITSM, NO. Will it do what we want and make our customer like Remedy again, YES. We typically receive applause when we unveiled the prototype to a new group of stakeholders. How often does a meeting end in applause? Jason On Wed, Jul 30, 2014 at 8:36 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** It's probably customizable in the same way that FrontRange is technically customizable, but only using a proprietary BPML programming interface. That's not as easy to learn or quick to work in as the AR System interface, nor is it as flexible or as extensible. I've yet to see a faster prototype engine than the AR System, and have also yet to see a business process that it can't be made to track. Rick On Wed, Jul 30, 2014 at 8:32 AM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: Joe I thought SNOW was customisable to an extent, and in a sense, BMC are pushing exactly the same concept, ie overlays, painful to change something, a sense that core ITSM is all that really matters etc. Customisation is a double edged sword: it's very powerful, but it's very expensive to support. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE
All, I posted something on BMC Customer Connect, and I have already heard from BMC. I will keep you posted, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, July 29, 2014 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Amen on the cloud! Does anyone STILL need to be told what it is? By now, either people have decided to do something on/with it, or they've decided not to jump on that fad. It's been what - 8 years now? And if you remember the BMC event right after they bought Remedy, this was pretty much how it was. A bunch of BMC reps standing around like Maytag repairmen to talk to customers who didn't come, while the too-few Remedy resources were in high demand. Remedy customers are just more passionate about the product line than BMC legacy customers are. BMC legacy apps are basically utilities for mainframes. I've worked a little in that space, and it's not about excitement and new things - it's about keeping things running smoothly. No one is changing the face of IT with how they deploy Patrol. That's not to denigrate it (or the other BMC apps) as a product, just that it's not really the forward-looking, customer-facing ITIL type of stuff that Remedy/ITSM/Atrium is. THAT's the stuff we need to learn about how to deliver better to our customers and users. Do more of THAT, and we'll beat a path to the door. Rick On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben sphil...@mac.commailto:sphil...@mac.com wrote: ** I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my time? When I heard this was happening, I was excited. BMC was running it! The real insiders! There would be more discussions on the other BMC tools! All the good stuff all in one place! Adventure and excitement! Now that I have seen the agenda, it's all about meh... Where are the technical discussions for us who don't need hand holding and the New Remedy User Experience? Where are the ways to use Remedy that you never thought of? How about Misi and seeing how he integrates things with Remedy? Where are the little customers and big customers explaining how they do things with Remedy? This sounds like a lot of Marketing types there to sell me stuff. And stop pushing The Cloud! -scott On Jul 29, 2014, at 11:49 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Looks like they updated the session times to more reasonable values. Some of that may be time zone adjustment, but at least evenings now look free for networking and other activities. I know that not everyone is ready for the advanced stuff, and that we need sessions at all levels. But I see maybe 5-6 breakouts I would definitely attend. The rest are kinda meh... Rick On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote: ** err...that would be San Jose heh...still haven't had my full load of coffee. On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II warrenbaltim...@gmail.commailto:warrenbaltim...@gmail.com wrote: First off, as to Claire's earlier comment, I am truly flattered. I'm not sure why anyone would have thought this to be any different then it has ALWAYS been when BMC ran this thing. I still remember giving an ear full to some poor staffer in San Diego back in 2006 (I think) about how upset I was that it was nothing more then one long marketing tool for the ITSM suite At the time, all I did was development, and it was pretty darn evident that BMC no longer wished to sell the ARSystem as a development platform. I've not been able to get to many of these since I left the University of Washington (it is so much harder to convince a profit motivated manager of these things then a University manager!), and I had hoped to go to this, but now I'm not so sure Maybe I'm just better off finding a good class somewhere BMC, you really need to start listening to this group. They are some of your Remedy products biggest fans. We can can be a bit of handful sometimes, but we're worth it! Stop treating this as a way to just sell your products. We've already bought into that. Instead, think about how YOU can help US to better leverage these products. Do a better job in running this event. Perhaps give it to the education and engineering/RD departments, and leave the sales staff at home! *sigh* On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky tpala...@gmail.commailto:tpala...@gmail.com wrote: ** too funny Jason!!! seems they are going back to how BMC used to run the conference. too bad there is no more WWRUG. i guess the guys got burned out. :( On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote: ** By doing our own thing we would simply be creating an overlay on ENGAGE. Once we create the overlay we can customize and changes by BMC won't have an impact.
Re: Self-Terminating/disabling Escalation
We use a table/form (i.e. CMN:System Variables) that has one entry with multiple attributes, we have a large number of escalations doing many different things that look at the CMN:System Variables, and then runs appropriate actions on appropriate tables. Works slick! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Cantatore Sent: Thursday, May 01, 2014 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Self-Terminating/disabling Escalation ** Sapna, Have a flag field as part of the escalation set the flag to true. Make the run if qualification for the escalation run on flag equal false. That should ensure it only runs once. Otherwise, I'd just create an escalation, run it and then remove it manually. [cid:image001.png@01CF654F.F2408490] Ben Cantatore Remedy Architect Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 [LinkedIn]www.linkedin.com/pub/ben-cantatore/3/220/9a7/ From:Sapna Motwani sapana.motw...@gmail.commailto:sapana.motw...@gmail.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:04/30/2014 11:58 PM Subject:Self-Terminating/disabling Escalation Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Hello Experts, Please suggest is it possible to define a self-terminating escalation. I need to run an escalation just once, and then it should disable itself. I want to know is it possible to define an escalation which triggers some workflow to mark the calling parent escalation as disable. Any help would be highly appreciated. Regards, Sapna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please permanently delete the original and any copy of any e-mail and any printout thereof. Thank you for your compliance. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Login Disclaimer
Seems like it would be the login.jsp page Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 12:21 PM To: arslist@ARSLIST.ORG Subject: Remedy Login Disclaimer ** Goal: On the Remedy login screen (where users enter their user name password) my customer wants a disclaimer added. Has anyone out there already done this and will share directions? BMC site BMC Remedy Action Request System 8.1 Developing an application Mid tier application development guidelines Creating customized login pages Posted directions (minus the screen shot): Creating Customized Login Pages You can customize the login page of an application by creating a separate HTML file. When this file is properly configured, the mid tier will append it to the login.jsp file as an iframe. 1. Create a new HTML page with the text that you want to include in your customization. 2. Save this page as login.html. (Do not use any other name, and be sure that the extension is html instead of htm.) 3. In BMC Remedy Developer Studio, open the application for which you want the customized login page. 4. Click the Support Files panel. 5. Under the Resources Directory Structure level, create a new directory called public (lowercase p). 6. Select this directory. 7. Click Add. 8. Browse to the login.html file that you created in step 1https://docs.bmc.com/docs/display/public/ars81/Creating+customized+login+pages#Creatingcustomizedloginpages-65032. 9. Add the file to the public directory. 10. Save your application. 11. Log on to your application to verify that the customized text appears. (It will be displayed in an iframe just below the login fields.) Our users do not login to a specfic application; full ITSM suite in use. To what application do I add the login.html? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Login Disclaimer
Yes, We have added text, changed the picture, hid the Authentication field, and added java script to lower case the login Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Doug, Do you mean to add the text to the login.jsp? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, February 24, 2014 12:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Seems like it would be the login.jsp page Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy Login Disclaimer ** Goal: On the Remedy login screen (where users enter their user name password) my customer wants a disclaimer added. Has anyone out there already done this and will share directions? BMC site BMC Remedy Action Request System 8.1 Developing an application Mid tier application development guidelines Creating customized login pages Posted directions (minus the screen shot): Creating Customized Login Pages You can customize the login page of an application by creating a separate HTML file. When this file is properly configured, the mid tier will append it to the login.jsp file as an iframe. 1. Create a new HTML page with the text that you want to include in your customization. 2. Save this page as login.html. (Do not use any other name, and be sure that the extension is html instead of htm.) 3. In BMC Remedy Developer Studio, open the application for which you want the customized login page. 4. Click the Support Files panel. 5. Under the Resources Directory Structure level, create a new directory called public (lowercase p). 6. Select this directory. 7. Click Add. 8. Browse to the login.html file that you created in step 1https://docs.bmc.com/docs/display/public/ars81/Creating+customized+login+pages#Creatingcustomizedloginpages-65032. 9. Add the file to the public directory. 10. Save your application. 11. Log on to your application to verify that the customized text appears. (It will be displayed in an iframe just below the login fields.) Our users do not login to a specfic application; full ITSM suite in use. To what application do I add the login.html? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Login Disclaimer
Absolutely Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Doug, So if I get someone that knows how to write HTML, they can add the text to the login.jsp? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, February 24, 2014 1:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Yes, We have added text, changed the picture, hid the Authentication field, and added java script to lower case the login Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 12:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Doug, Do you mean to add the text to the login.jsp? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, February 24, 2014 12:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Login Disclaimer ** Seems like it would be the login.jsp page Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, February 24, 2014 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy Login Disclaimer ** Goal: On the Remedy login screen (where users enter their user name password) my customer wants a disclaimer added. Has anyone out there already done this and will share directions? BMC site BMC Remedy Action Request System 8.1 Developing an application Mid tier application development guidelines Creating customized login pages Posted directions (minus the screen shot): Creating Customized Login Pages You can customize the login page of an application by creating a separate HTML file. When this file is properly configured, the mid tier will append it to the login.jsp file as an iframe. 1. Create a new HTML page with the text that you want to include in your customization. 2. Save this page as login.html. (Do not use any other name, and be sure that the extension is html instead of htm.) 3. In BMC Remedy Developer Studio, open the application for which you want the customized login page. 4. Click the Support Files panel. 5. Under the Resources Directory Structure level, create a new directory called public (lowercase p). 6. Select this directory. 7. Click Add. 8. Browse to the login.html file that you created in step 1https://docs.bmc.com/docs/display/public/ars81/Creating+customized+login+pages#Creatingcustomizedloginpages-65032. 9. Add the file to the public directory. 10. Save your application. 11. Log on to your application to verify that the customized text appears. (It will be displayed in an iframe just below the login fields.) Our users do not login to a specfic application; full ITSM suite in use. To what application do I add the login.html? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine is a server group
Yes, and the service does NOT auto-start if the other one stops, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, January 30, 2014 3:02 PM To: arslist@ARSLIST.ORG Subject: Email engine is a server group ** Hi All, I have two servers in a server group. I stopped one of the servers and then restarted. Came up fine except for the email engine. Connection refused, to host. Currently the second server is handling the email and connects to the mailbox on a Linux server. Could this be normal? Only one server can connect to the mailbox at a time? ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
AREA.SSO Question
List, Question, trying to understand why on the first call of AREA.SSO the Auth string is $NULL$ (Example 1) . The network address is in the areasso.cfg and the user is valid. The AREA SSO login fails, then AREA LDAP is called, Found Valid User, and we get our Login Success. When reviewing the Mid-Tier log I see the Custom Auth String (Example 2) AREA.SSO is working, but it not very Efficiently. Thoughts? ARS 7.6.4 Patch 3 (Application Server) Mid-Tier Linux, Apache/Tomcat, (Mid-Tier version 8.0) Thanks, Doug Tanner Example 1 +VLAREAVerifyLoginCallback -- user joeuser AREA.SSO INFO Username: AREA.SSO INFO joeuser AREA.SSO INFO Network Address: AREA.SSO INFO XXX.XX.X.XXX AREA.SSO INFO Auth String: AREA.SSO INFO INFO Login request not coming from the BOXI-IP, checking MID-TIER-IP's... AREA.SSO INFO User did not provide a valid Password String. AREA.SSO INFO User NOT logging in from Mid-Tier IP Address. AREA.SSO INFO User did not pass AREA SSO authentication. Login Failed ARSYS.AREA.LDAP FINE Found valid user -VL OK +VLAREAVerifyLoginCallback -- user joeuser AREA.SSO INFO Username: AREA.SSO INFO joeuser INFO Network Address: AREA.SSO INFO XXX.XX.X.XXX AREA.SSO INFO Auth String: INFO secret AREA.SSO INFO Login request not coming from the BOXI-IP, checking MID-TIER-IP's... AREA.SSO INFO User logging in from a matching Authentication String and Mid-Tier IP: AREA.SSO INFO XXX.XX.X.XXX AREA.SSO INFO User passed AREA SSO authentication. Login Success Example 2 FINE (com.remedy.log.SESSION) : SSO: Request Header value (username): joeuser FINE (com.remedy.log.SESSION) : SSO: Setting username to lower case... FINE (com.remedy.log.SESSION) : SSO: Authenticating with username: joeuser FINE (com.remedy.log.SESSION) : SSO: Using AuthString: secret This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Refresh on Entry Change
Double searching From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 12, 2013 2:39 PM To: arslist@ARSLIST.ORG Subject: Refresh on Entry Change ** Hi All, I have a table field that is starting to have some performance issues. The indexes have been verified and there isn't a very large number of records being searched. When the form is opened I have an active link that refreshes the table. The display properties for the table field has Refresh on Entry Change checked. Looking in the 6.3 Applications - Basic Guide its say on page 246 For table fields, refreshes data when the request in which the table is embedded appears. Enable this mode if users must see the contents of the field whenever they access a request. To reduce performance impact, limit the use of this feature because each refresh causes a database search. I am not sure what this means. If it means I had doing a double search, one by Refresh on Entry Change and one by the active link refresh, please let me know. I have run database logging but only see the active link refresh. ARS 6.3 patch 20 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Idea for a protection against massive notifications ?
I have seen a * do it as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, May 31, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Idea for a protection against massive notifications ? ** Sylvain, Approaches mentioned in the past have included making a user record named 0 (that's a zero) so it's notified rather than the Public group, or I believe putting a filter on the AR System Email Messages form to throw an error on submit. Someone on this old post even mentions 00 could be interpreted as Public: search for WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, May 31, 2013 3:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Idea for a protection against massive notifications ? ** Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name of one user. When a few days ago he triggered a notification, the list had a 0 in it. Which is the id of the Public group. So our server started to send an email to 160k+ users. Thanks to a full tablespace, only 36k emails where sent. The bug itself is corrected, but my client would like us to find a definitive protection against this kind of problems. The only thing I can think of for now, is having a script that would watch the AR System Email Messages. If it has more than X outbound email to send, then interrupt Email Engine. I don't even know how I could do that in a clean way. Any thoughts ? Versions : AR System 7.5 p6 RHEL 5 Oracle 11g _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email to ARS 7.6.04
In 7.6.4 the email engine will go ahead and create the problem emails in AR System Email Error Messages (which is a copy of AR System Email Messages) Kind of sweet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 08, 2013 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Great point! We have seen this with incoming emails as well as web services. It is much easier to troubleshoot when you at least have the record in the system vs. being completely rejected by the system. Jason On Wed, May 8, 2013 at 9:20 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335tel:315-453-2912%20x5335 Mobile: 315-882.5360tel:315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Email to ARS 7.6.04
Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the Rules/Variables on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I've done to get around those issues, because if the filters don't work, you don't even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be
Re: Commit Changes Active Link
Lisa, How about doing a Change Flag (1) as the first action on the button? Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Commit Changes Active Link ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Commit Changes Active Link
Yep From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes Active Link ** That's what I think I'm going to do. I would do a change field action on a temp field and set it to something bogus. Is that what you meant? Lisa On Apr 25, 2013, at 10:28 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Lisa, How about doing a Change Flag (1) as the first action on the button? Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Thursday, April 25, 2013 10:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Commit Changes Active Link ** I have a button that kicks off an active link to commit changes and then kicks off another active link doing an open window action to open up a crystal report. Problem is, if there isn’t anything to save (if there aren’t any changes), the commit changes Active Link kicks off, but then it stops any other processing of any other workflow (so weird). I’ve put the commit changes and open window active link in an active link guide and that didn’t work either. It just stops after the commit changes (if there aren’t any changes). It works just fine if there was a change to the form (I hit the button, it commits and opens up the crystal report). How can I get this to work? Thanks in advance!! AR System 7.6.04 SP2 DB SQL Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Copy from attachment pool to other in 7.1
Yeah, he wants you to write the filter for him From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, April 24, 2013 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Copy from attachment pool to other in 7.1 ** We do this at least 300-400 times a day. We have a filter that does a push fields from Form 1 - Attachment Field:File1 to Form 2 - Attachment Field:NewFile Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Wednesday, April 24, 2013 7:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copy from attachment pool to other in 7.1 ** I tried the proposed solution but in the same form (version 7.1)., it is not working. Kindly advice. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, April 24, 2013 11:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copy from attachment pool to other in 7.1 ** Hi, Covered extensively in the BMC Communities. Here is one thread: https://communities.bmc.com/thread/79953 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 24 April 2013 09:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Copy from attachment pool to other in 7.1 ** Dears, Please help me to copy data from attachment pool to other attachment pool in 7.1. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Getting error 1064 while starting the server in windows environment
How about some real details? Don't be so lazy. ARS Version, Windows Version, Database, ETC. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arpit Nigam Sent: Thursday, March 21, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Getting error 1064 while starting the server in windows environment ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio Error getting list of Active Link objects
Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FE8.25D40A10] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: Dev Studio Error getting list of Active Link objects
Yes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Doug, Will 7.6.4 (SP4) Dev Studio work against AR System 7.5? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, March 13, 2013 12:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FEA.AE8B0DC0] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: Dev Studio Error getting list of Active Link objects
In general I try to keep the versions the same as well, but the track record for using newer Admin Tool / Dev Studio against an older server is pretty darn solid. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 13, 2013 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** I have found in the past that sometimes using an Admin Tool or Dev Studio version that does not exactly match the server can cause unexpected issues. Nominally the tools should be backward compatible but in practice I have seen strange errors get resolved by downgrading whichever administration tool you are using to match the exact version/patch of the server. An example is that I had some weird problem that I don't exactly recall a few months ago when I was running Dev Studio 7.6.04 SP4 against a server that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev Studio SP2 to match the server. I thought it was always best practice to match your administration tool to the server while it was less critical for the old Windows User Tool (newer versions of the tool never seemed to cause problems against an older server). -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, March 13, 2013 9:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FF5.D6B619B0] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been
Re: Escalation On View Form on BMC Remedy 7.6
Escalations will run just fine on View form. Typically you add a display only field, set that field with the escalation and then execute your filters to do what you are trying to accomplish. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Monday, March 11, 2013 8:13 AM To: arslist@ARSLIST.ORG Subject: Escalation On View Form on BMC Remedy 7.6 ** Dears, I'm facing a problem when I created an escalation on a View form. The escalation didn't run although when I changed the same escalation to another form which is regular form it is working fine. I want to know if the escalation doesn't run on View form or not? Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Escalation On View Form on BMC Remedy 7.6
Yep, that is fairly typical. So you have added the selection field (display only) to your View form. Build a filter that runs on Modify (when selection field is set to desired value). You can this test this manually (by modifying a single record), prior to creating the escalation, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Monday, March 11, 2013 8:59 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation On View Form on BMC Remedy 7.6 ** Dear Doug, I need to run this escalation to push the records in this form to regular form and set field which is flag from 0 to 1 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 11, 2013 2:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Escalation On View Form on BMC Remedy 7.6 ** Escalations will run just fine on View form. Typically you add a display only field, set that field with the escalation and then execute your filters to do what you are trying to accomplish. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Monday, March 11, 2013 8:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Escalation On View Form on BMC Remedy 7.6 ** Dears, I'm facing a problem when I created an escalation on a View form. The escalation didn't run although when I changed the same escalation to another form which is regular form it is working fine. I want to know if the escalation doesn't run on View form or not? Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail
Re: $MENU$ pattern Problem in Remedy 7.6
$MENU$ works Sounds to me like maybe there is an attribute the Menu uses that is not getting set (Example) 'ztmpkeyword'=$53687913$ ($53687913$ is not getting set) Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, February 20, 2013 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: $MENU$ pattern Problem in Remedy 7.6 I seem to recall that pattern matching a search menu never worked for me back on ARS 7.0.1, it would never see a match even when the field value did match a value found by the search menu. I don't know if that has changed in the last few years with newer versions. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 20, 2013 5:37 AM To: arslist@ARSLIST.ORG Subject: Re: $MENU$ pattern Problem in Remedy 7.6 What menu do you have attached to the field(s)? Without the pattern matching does the menu on the field(s) work? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, February 20, 2013 6:53 AM To: arslist@ARSLIST.ORG Subject: $MENU$ pattern Problem in Remedy 7.6 ** Dears, Please I need a support form you as when I put $MENU$ pattern in some fields in Remedy 7.6 I can't submit any record on this form as I got the below error although when I remove them,it's working well. ARERR [552] The SQL database operation failed. : 536870935 ARERR [552] The SQL database operation failed. : 536870981 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SOLVED (sort of): Weird New Window Active Link Issue
Great Example of Incident Management vs. Problem Management :) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, February 11, 2013 2:09 PM To: arslist@ARSLIST.ORG Subject: SOLVED (sort of): Weird New Window Active Link Issue ** I tried this and it didn't work in this situation but I have seen that resolve issues in the past as well. The problem seems to be View specific as well, it's just that a specific group accesses this specific View. Since this defect is annoying some important users, I've basically created a new view by copying one that works, then modifying it to be like the broken one, and modified my Active Link to point to the new view. That doesn't help me identify what caused the problem but at least this gets rid of the error for now. Since we've been using this same application since about 2005 on ARS 6.x with only minor updates, I will just keep an eye on it and hopefully no other views on the form get messed up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, February 11, 2013 12:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird New Window Active Link Issue ** Try adding the person to a new group. Keep them in their current groups, but add them to another one. This seems to resolve a lot of the Caught Exception errors we see. We have created a dummy group that we add people to. We add them as Unavailable and Associate Member. It works! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, February 11, 2013 9:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird New Window Active Link Issue ** That's a good suggestion, although in this case it didn't help. I tried deleting the search preferences and the ar user preference record because I've seen that get corrupted as well. Fortunately I have a test user that I can use to experiment with, but unfortunately this problem only occurs in Production. Perhaps after hours I will try replacing the ClientCore.js file with the one from my test system where I can't recreate the error to see if it works, although they should be exactly the same. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Monday, February 11, 2013 9:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird New Window Active Link Issue ** I've seen this error from time to time in Change Management and sometimes in Incident. Alert: Caught exception :Invalid property value. It happens by user and usually flushing the cache on the mid-tiers clears it up. However, on one occasion I had a user that could not be fixed by this method. They would see this error whenever they would search. After opening a case with BMC, they recommended that I wipe out the Application Search Preferences for user with the issue. Apparently the user had a corrupt entry in that form and when the Change or Incident form would open, this form was retrieved and would cause the error. After clearing out the search preferences, the error went away. I had to export the searches before I cleared it out so that I could import them afterwards. It solved the issue. I don't know if this is even related since you have a custom application, but I thought I would mention it anyway. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, February 11, 2013 8:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird New Window Active Link Issue ** Michael, I didn't enable IE compatibility mode. I'm not even sure how to do that on IE 9 but I will Google for it. That would mostly be a concern because getting anything changed on our desktops, settings or software wise, requires just short of a papal conclave. I am keying off of $GROUPS$ which has worked for several years and for over a year on 7.6.4 so I don't think that is the problem. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, February 11, 2013 2:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird New Window Active Link Issue ** Shawn, - did you try enable IE compatibility mode to rule out JavaScript issues? Regards, Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent:
Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us?
We do the same thing here with all our custom applications (15), when the submitter updates thier request (Either via email of via the Customer Portal (web), we notify the assigned the individual, if there is no individual we then update the group, based on their group preferences (Manager, all members, etc.) In addition we create an “Audit record”, and then close the loop by notifying the submitter, that their update has been posted and the responsible support resource has been notified. (Best practice) (In most of our applications, we even allow the submitter to request “Contact” making a contact phone number mandatory.) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin Sent: Saturday, December 01, 2012 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us? ** We run a customized Incident app here and we allow anyone to modify – but when they do, it triggers a notification (to the assigned tech) of the changes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Sent: Friday, November 30, 2012 4:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us? ** I'm actually all for not allowing submitters/end users to modify their incidents. Support techs don't re-read tickets. If somebody gets assigned an incident, reads it, then somebody modifies that ticket, how is the assignee supposed to know what was changed? At least forcing them to add work info updates adds a time stamp to their update. Something an assignee could see and know what information is new. And yes, somebody will point out auditing. But that means the tech has to know something was changed, open the audit log, look at the new entries, and then look at previous entries to determine what the previous value was. And if you create a notification to the assignee? Well, that's just one more thing for their auto-delete rule. Bottom line... The locked submitter mode is part of the Action Request System functionality. The ITSM apps are a different product and can't assume everything carries over. Exhibit B: 7.6.04 User Tool. Been one of those days. Jason From: Timothy Powell timothy.pow...@pbs-consulting.commailto:timothy.pow...@pbs-consulting.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, November 30, 2012 2:39 PM Subject: Re: OFFLIST - Incident Submitter and License terms - Dear BMC have you mislead us? ** And I will venture on to say that I understand that there are some application Role dynamics in play here. Not allowing a DIFFERENT user to make mods to a ticket that’s not theirs or where they are not a member of the assignee/owner group is completely understandable. But I am still confused on the business logic behind not allowing a user to update their own ticket beyond work info entries (which of course is really a separate submit). tp From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Friday, November 30, 2012 12:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Submitter and License terms - Dear BMC have you mislead us? ** I did a search of this year’s listings before I asked this question, so I apologize if I missed a thread and am dragging up an old subject. I did see some similar discussions, but nothing specific to this. BMC/Remedy has always promoted the fact that if the server was set to Submitter Mode-Locked (SML) that any user could submit and modify their own records (where $USER$ = Submitter Field ID 2). In ITSM 7.6.04, that level of permission equates to Incident Submitter. So I have a user that is set up as Incident Submitter with a Read license attached to that role and a Read AR license. The user can submit tickets BUT cannot modify their own incident tickets (where $USER$ = Submitter Field ID 2). There is actually workflow in place to prevent this. In order for them to modify their own record, I have to bump that user up to Incident User level, which then requires a Fixed or Floating license. So my question is: Is that not in conflict with one of the major sales arguments BMC made to our organizations, that being our users could submit and modify their own records without a Fixed or Floating license? Tim Powell _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link.
Re: Baffled by outgoiong email
Mark, Not sure what missing, but one very quick fix, is custom filter low execution order (0-10) that on a submit (outgoing) set send message to no and go to 1000 (Another thought, since you disabled the mailbox, did you restart the email engine?) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 11:58 AM To: arslist@ARSLIST.ORG Subject: Baffled by outgoiong email ** Hi All, Currently working on a OOB ITSM 7.6.04 implementation don't want to allow outgoing email while users are getting familiar with it. I have disabled the mailbox and all of the OOB notifications. Each day I go onto the ARS Email Messages form and do a 'Create Date' $DATE$ search on outgoing mail, there are emails listed that Send Message: Sent and Date Sent: a date. Really don't want to turn off the email engine if I don't have to do so. What am I missing? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Baffled by outgoiong email
Hey Mark, things are well, hope they are with you. I have always found if in doubt restart the email engine :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Baffled by outgoiong email ** Hi Doug, Been a while, hope you are doing well. Why would I need to restart the email engine? I have the com.bmc.arsys.emaildaemon.serverName.Interval=30 In the EmailDaemon.properties. Doesn't that refresh from the setting in the Mailbox config? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Thursday, November 29, 2012 12:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Baffled by outgoiong email ** Mark, Not sure what missing, but one very quick fix, is custom filter low execution order (0-10) that on a submit (outgoing) set send message to no and go to 1000 (Another thought, since you disabled the mailbox, did you restart the email engine?) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 11:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Baffled by outgoiong email ** Hi All, Currently working on a OOB ITSM 7.6.04 implementation don't want to allow outgoing email while users are getting familiar with it. I have disabled the mailbox and all of the OOB notifications. Each day I go onto the ARS Email Messages form and do a 'Create Date' $DATE$ search on outgoing mail, there are emails listed that Send Message: Sent and Date Sent: a date. Really don't want to turn off the email engine if I don't have to do so. What am I missing? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incoming mail on ITSM
Long Live RemMail Doug (UWIP) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, November 19, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming mail on ITSM Nothing is there in 7.6.04 unless you build it; what I built from old RemMail forms/filters for 7.0 is still working in 7.6.04 - strictly to add a Worklog entry to an existing Incident. ITSM 8.0 finally adds incident creation from incoming (although not as foolproof as Remedyforce or competitors), and updates the Worklog from replies for Incident, Known Error, Problem, Request, Task, and Work Order. See 'Application Administration Console - Foundation - Email Engine Rules - Configure Rules.' The huge shortcoming in 8.0 is that it does not create an Incident for incoming mail from an email address that is NOT the Email Address for someone already present in the CTM:People table - and you are still limited to ONE email address for each people record, as near as I can tell. Worse, if it does not find a matching email it does not create anything at all - just returns an error to the sender. At least Remedyforce and ServiceNow will go ahead and create the Incident using a generic Site Guest User or Guest account, respectively - allowing the helpdesk to receive the new incident and set the correct customer or create a new one. OOTB, ITSM 8.0 just slaps them with the following, lovely error message: Your email with a Subject of: [ Test Email Injection with random text ] was rejected: [ ] ...and leaves them feeling unfulfilled and unwanted. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Monday, November 19, 2012 12:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incoming mail on ITSM ** Hi All, In ITSM 7.6.04, in the Incident I can select Functions Email System and send out a free test email. After send a record of the email is displayed in Work Info. If I send an email to the AR Server, it ends up in the AR System Email Messages and stops there. Out of the box can it be pushed to the Work Info of the referenced incident? Incident would be in the subject line. In 6.3 I had to build this email functionality to email from the incident and receive replies back to the incident. The push was easly enough but including the attachments was pretty complex. Pleasantly surprised to see that out going is built into the OOB ITSM and was hoping the incoming had also been done. If it is there, how do I turn it on. If it is not there has anyone done this with ITSM and if so how. Any white papers out there for this? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RRR|Chive question
RRR|Chive ROCKS! I have run 8 instances on (4 on) Source (4 on)Destination server. Runs like a dream :) Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 14, 2012 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: RRR|Chive question Hi, In theory, RRR|Chive should run a little faster if you execute it either on the source or the target server. In this case, there is only one set of data that need to be transferred on the network instead of two. One to your PC and one from your PC. Another thing that differs is that the 32 bit Windows RRR|Chive can not handle as many records as the 64 bit Solaris version. It varies, but if you have no more than 10 million records per form, the Windows version will work just fine. If you specify splitsearch=YES and then transfer all (multiple) forms, RRR|Chive will start with the forms with the least number of records, RRR|and take the big ones in the end. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Susan, That is some very valuable information. I will give that a shot. Christopher Pruitt Business Consulting III BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image004.jpg@01CD4A1E.B2E02240] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, June 14, 2012 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: RRR|Chive question ** Hi Chris, I don't have anything installed on the servers. I run the utility from my PC (actually 3 different PC's in 3 different locations) whenever I need to. The config file contains the from/to server information (along with passwords), what forms you want data to update on, along with a host of other config choices. I do have to set artcpport to a specified port number at the start of a session which probably has to do with the load balancer. I use it on a very regular basis and actually do prod to dev and test servers for data updates. It takes time but find I can run 4 or 5 (maybe more) instances concurrently to do the updates. I have a certain order I do the form data updates in. I have it set to update only changed records which often times can be alot of records on the form due to escalation updates. DB Oracle 10g, servers are Solaris, ARS v7.5p3, PCs are Windows 7 both 64 and 32 bit. I've never had any issues with the updated data. Hope that helps Susan On Thu, Jun 14, 2012 at 10:22 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.commailto:christopher.pru...@hp.com wrote: ** I have a question for all your RRR|Chive experts out there. I need to move data from a SUN Solaris server to a HP-UX server. My question is do I need to install the RRR|Chive binaries on both servers for it to work or only on the target server and run it from the target? Christopher Pruitt Business Consulting III BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image003.jpg@01CD4A1E.B2CF8070] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12
Re: Right click results list to email broken in Windows7?
Works on our Windows 7 desktops (32 bit) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Thursday, May 24, 2012 10:28 AM To: arslist@ARSLIST.ORG Subject: Right click results list to email broken in Windows7? ** Hello all, I'm getting reports of people having problems right-clicking on a results list entry and sending it via email after upgrading to windows 7. I'm still on XP and can't test directly beu will be looking for someone around here to test. Anybody else seeing this? Thanks in advance! Steve McDonald _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy ITSM Versus Microsoft Service Center System Manager
John, you are shameless :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, March 22, 2012 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** I don't think the question of better is the right thing to chase. I think you want to chase the differentiators - and educate your audience -- they will decide better. You will have 10x more respect if you avoid the term better. If you talk about marketshare, dedication to the field, leadership, successes, cost of ownership, risk of success, long term viability, etc... You will be more respected. Then (with your newly earned respect) -- you slide in We wouldn't even be discussing leaving ARS if we ran Kinetic with our BMC ITSM... Good luck. :) Have fun, -John (I always have to slide a little Kinetic into my posts) On Thu, Mar 22, 2012 at 1:18 PM, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** It looks like my newly merged company is going to evaluate different ITSM suites. Specifically, the evaluation is between keeping Remedy and going with Microsoft SCSM. From what I can tell BMC doesn't really consider SCSM a competing product so they don't have any literature available showing why Remedy is a better product. Unfortunately, I'm expecting that I will end up giving a presentation on our current Remedy system and what we currently do, to be followed by a slick Microsoft salesperson who can promise anything they want with no basis in reality. I've done some investigation into SCSM and while they seem to have made progress, it's still primitive compared to Remedy in my eyes. However, being an I.T. person rather than a sales person, I may not be able to easily convey my point of view well. So my question is to any of you that have looked at SCSM, especially the newest version, what is your opinion on the product? If you think Remedy is better, why? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lifecycling Existing Unix ARS servers to Windows VM
Same here, matter of fact I was on dedicated Window boxes, and our performance got even better, when we switched to VM. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 28, 2011 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM Richard, My entire Dev/Test/Prod environment structure for app servers is Windows Virtual servers and I haven't experienced ANY issues related to the fact that they are virtual -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Wednesday, November 23, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM I would not put production APP nor DB servers for Remedy on a VM servers. We live with (for cost considerations)filter and active link issues routinely in our DEV and test environments weekly. We handle a huge volume of tickets (over 2.5 million per year) in prod, and our systems are too critical to allow the hiccups caused on VMs. If you go to Windows, spec it properly with physical servers and you won't regret it. The mid-tier can be VMs, but we don't know yet if this will be and issue with the 7.6.04 version we are building out now. - Original Message - From: Jamie Boley [mailto:jbo...@aegonusa.com] Sent: Wednesday, November 23, 2011 01:43 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Lifecycling Existing Unix ARS servers to Windows VM Our existing Unix ARS hardware is up for lifecycle this year, and we are entertaining the possibility of moving away from Unix to Windows VM, because it will reduce the overall cost for our environment. I'm looking to see if anyone has had any expierence (or whether is is possible) replacing existing ARS servers from one OS to another while keeping the same database. Basicially here would be our scenerio: We currently have 4 Solaris ARS Servers, 4 Windows VM Midtier Servers, and a dedicated Oracle Database on AIX. We are looking to swap out the 4 Solaris ARS servers and replace them with 4 Windows VMs running ARS, while keeping the same Oracle database. Thoughts...conerns? Let me hear it :) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lifecycling Existing Unix ARS servers to Windows VM
Yes we also switched hardware, I am sure a lot of the improvement was the hardware and new generation of processors. I was a little hesitant about VM, but I am a believer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, November 28, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM Weird - I wonder why? Assuming the OS behaves the same on physical vs virtual -- seems it would be impossible to function better if virtual. When you switched to VM - did you switch hardware too? -John On Nov 28, 2011, at 9:02 AM, Tanner, Doug wrote: Same here, matter of fact I was on dedicated Window boxes, and our performance got even better, when we switched to VM. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 28, 2011 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM Richard, My entire Dev/Test/Prod environment structure for app servers is Windows Virtual servers and I haven't experienced ANY issues related to the fact that they are virtual -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Wednesday, November 23, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Lifecycling Existing Unix ARS servers to Windows VM I would not put production APP nor DB servers for Remedy on a VM servers. We live with (for cost considerations)filter and active link issues routinely in our DEV and test environments weekly. We handle a huge volume of tickets (over 2.5 million per year) in prod, and our systems are too critical to allow the hiccups caused on VMs. If you go to Windows, spec it properly with physical servers and you won't regret it. The mid-tier can be VMs, but we don't know yet if this will be and issue with the 7.6.04 version we are building out now. - Original Message - From: Jamie Boley [mailto:jbo...@aegonusa.com] Sent: Wednesday, November 23, 2011 01:43 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Lifecycling Existing Unix ARS servers to Windows VM Our existing Unix ARS hardware is up for lifecycle this year, and we are entertaining the possibility of moving away from Unix to Windows VM, because it will reduce the overall cost for our environment. I'm looking to see if anyone has had any expierence (or whether is is possible) replacing existing ARS servers from one OS to another while keeping the same database. Basicially here would be our scenerio: We currently have 4 Solaris ARS Servers, 4 Windows VM Midtier Servers, and a dedicated Oracle Database on AIX. We are looking to swap out the 4 Solaris ARS servers and replace them with 4 Windows VMs running ARS, while keeping the same Oracle database. Thoughts...conerns? Let me hear it :) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010
We are on ARS 7.1 Patch 11 and using Exchange 2010 (MAPI) Working great, we are a CUSTOM shop :) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, September 30, 2011 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010 ** you can use a mail relay which is I think Matthew is pointing out.. our is Solaris.. On Fri, Sep 30, 2011 at 2:05 PM, Matthew Perrault matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote: ** We are on 7.1, and we are using the POP protocol with exchange 2010. Haven't had too many issues with it. Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 30, 2011 12:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010 ** Does anyone with 7.0.3 have it receiving emails from an Exchange 2010 server? I won't be able to upgrade our ARS ITSM until next year. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, September 30, 2011 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010 ** Maybe 7.7 takes care of that.. On Fri, Sep 30, 2011 at 1:41 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Looks like 7.6.4 supports Exchange 2007 at the highest Remedy Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP, MBOX From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, September 30, 2011 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010 ** Hi All - I am sorry to say I can't remember what version of ARS that started the this version up are supported. 7.5.00. However it doesn't apply to 3rd party integrations - only to the base foundational components like OS, DB, app/web server, browser and JSP engine. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 30, 2011 9:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARS 7.1 / ITSM 7.0.3 / Exchange 2010 ** Hi All - I am sorry to say I can't remember what version of ARS that started the this version up are supported. My question is: Our company is going to be upgrading to Office 2010 including all Exchange servers. Before I can upgrade our ITSM from 7.0.3 to 7.6.4. Will ITSM 7.0.3 work with Outlook 2010 Exchange 2010's MAPI protocol for incoming emails? Thanks Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149tel:503-415-5149 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.1 Install on Server 2003 (64 Bit)
We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64 Bit) system (Database server - MS QSL 2005) No luck, get an error at the end of installation (Cannot start Service). Ar.cfg looks like it is missing a lot of stuff and manually trying to start the service fails as well. (arerror log does NOT even get created) Anybody have this configuration working? Compatibility Matrix says it is supported :) Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: 7.1 Install on Server 2003 (64 Bit)
Thanks, just removed the KB you mentioned and are trying again. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, August 26, 2011 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Install on Server 2003 (64 Bit) ** Are you trying to install it on a server with Microsoft DNS patch KB2509553 installed on it? That probably will NOT work due to the problem we identified months ago where installing KB2509553 on a Windows 2003 x64 server running ARS 7.1 immediately prevented that service from starting. It fails all of the way down in the armonitor - never makes the connection to the SQL Server. BMC is still testing a fix for this with us; it isn't ready for use yet. Try removing the KB2509553 and run the installer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Friday, August 26, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: 7.1 Install on Server 2003 (64 Bit) ** We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64 Bit) system (Database server - MS QSL 2005) No luck, get an error at the end of installation (Cannot start Service). Ar.cfg looks like it is missing a lot of stuff and manually trying to start the service fails as well. (arerror log does NOT even get created) Anybody have this configuration working? Compatibility Matrix says it is supported :) Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: 7.1 Install on Server 2003 (64 Bit)
No, I let the installer create it with the sa login. Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Friday, August 26, 2011 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Install on Server 2003 (64 Bit) ** Doug, Did you create the database in SQL first..?? Respectfully, Robert Heverley Remedy Developer Robert Heverley Consulting 805-377-5086 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Friday, August 26, 2011 11:52 AM To: arslist@ARSLIST.ORG Subject: 7.1 Install on Server 2003 (64 Bit) ** We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64 Bit) system (Database server - MS QSL 2005) No luck, get an error at the end of installation (Cannot start Service). Ar.cfg looks like it is missing a lot of stuff and manually trying to start the service fails as well. (arerror log does NOT even get created) Anybody have this configuration working? Compatibility Matrix says it is supported :) Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: 7.1 Install on Server 2003 (64 Bit)
Thanks, this did the trick! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, August 26, 2011 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Install on Server 2003 (64 Bit) ** Are you trying to install it on a server with Microsoft DNS patch KB2509553 installed on it? That probably will NOT work due to the problem we identified months ago where installing KB2509553 on a Windows 2003 x64 server running ARS 7.1 immediately prevented that service from starting. It fails all of the way down in the armonitor - never makes the connection to the SQL Server. BMC is still testing a fix for this with us; it isn't ready for use yet. Try removing the KB2509553 and run the installer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Friday, August 26, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: 7.1 Install on Server 2003 (64 Bit) ** We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64 Bit) system (Database server - MS QSL 2005) No luck, get an error at the end of installation (Cannot start Service). Ar.cfg looks like it is missing a lot of stuff and manually trying to start the service fails as well. (arerror log does NOT even get created) Anybody have this configuration working? Compatibility Matrix says it is supported :) Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: Menu and the Clear Options
Clear was added in 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, August 23, 2011 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options Lisa, Clear was added in ARS 7.5.0 so in order to use it fully you must be on ARS 7.5.0 (or higher) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, August 23, 2011 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options ** I don't have time to check more, but clear does seem to be able to trigger workflow at least part of the time on BMC Remedy User 7.5. I have an active link on Menu Choice that does fire when clear is selected. Now, it is not looking specifically for clear, but it runs if the menu value is != a particular value. So if any other value is selected (including clear), it runs. Hope that's of some use. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, August 23, 2011 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options ** Todd, this won't work if you select Clear. Even if you have the Menu choice option selected, nothing happens when you select clear. So I have an Active Link with a Menu Choice to kick off my workflow, but if the person selects Clear, nothing happens. So I have to create a 2nd Active Link on Lose Focus of the menu that kicks off workflow if the field is NULL. Because of Modify ALL I also have to create filters to make sure that if the field is NULL, that the workflow is kicked off. Blech. All because selecting Clear does not register in the system as a change on the Menu field. I think it's simply clearing out the field and nothing more.. Lisa -Original Message- From: Action Request System discussion list(ARSList On Behalf Of Arner, Todd Sent: Monday, August 22, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options ** Lisa, I notice you say you fire the workflow on lose focus. I find the menu choice option works better for firing workflow based on a menu selection. I know this doesn't have any affect on your issue but thought I'd mention Todd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, August 22, 2011 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options ** Now I'm really getting irked. I did the work around (by doing a lose focus on the field and if that field is blank, to blank out the other fields) but I just found out my customers don't even see the clear option. Is this a bug? I do, but they don't... The only difference is that I have Admin permissions. Also, when I do a Modify All and I want to clear out the field, (and it's the only field that will change), when I choose clear, the Save button doesn't activate, so I can't save my changes with a Modify ALL + Clear. AGHGHHGHG!!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Sunday, August 21, 2011 3:55 AM To: arslist@ARSLIST.ORG Subject: Re: Menu and the Clear Options ** I don't think clear counts as a menu value. i think you might be able to make it work if your workflow runs on NULL though. Shafqat Ayaz -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist@ARSLIST.ORG Sent: Saturday, August 20, 2011 7:14 AM Subject: Menu and the Clear Options ** I have a regular form with a character field that is attached to a menu. The menu is attached to another form with the data I need in the menu. I have an active link that sets another field whenever this character field (menu) is changed. Why doesn't the workflow kick off when I select (clear)? Nothing happens, and my workflow log shows that nothing happens as well (the active link doesn't even show up). Is there a way to get this to kick off workflow when I set the field to clear? I'd really like to have it in an Active Link so the user can see that certain fields have been set to null, I could set the fields in a filter (once the record is saved), but I'd like the customer to see the set fields before they hit save. ARS 7.1p7 Windows 2003 Ora11g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 www.te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers
Re: Request Console vs. Direct Entry
Come on Claire - Your Business, Their Way! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, August 11, 2011 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Request Console vs. Direct Entry ** I was going to ask the same question. My reason is that my Support center staff do not need to see open tickets. They put in about 90 tickets per day per person. They have to put a ticket in for every call. If they have to do all that extra clicking, it takes time. I hate the fact that the Classic View forms are being deprecated. For people working the tickets, the best practice view may be fine, but for entering a ticket and quickly verifying the info, it is not quick or easy. So, if my staff just open the form up and create a ticket without going through the click here, click here and finally click here process... will they lose any functionality? I think the designers of the views should have spent a day in a busy support center. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Wednesday, August 10, 2011 9:58 PM To: arslist@ARSLIST.ORG Subject: Re: Request Console vs. Direct Entry ** Are you talking about the OOB requester console that comes with Service Desk or the Service Request Management module? Either way, there is some functionality lost such as being able to see the Open tickets table. It all depends on what the requirement is. If all your users want to do is enter a request and forget about it, then having a direct entry form as you call it should be fine. Anything else, go with the requester console. I guess the question is... why don't you want to use the OOB entry form and why do you want to use the direct entry form? -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Wed 8/10/2011 5:43 PM To: arslist@ARSLIST.ORG Subject: SRM: Request Console vs. Direct Entry Hi, If we enter the request via a direct entry form versus the request console, what functionality do I lose? Am I able to redirect surveys to the direct entry form or the work order form? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
IP Provisioning Applet
arslist, Anyone have a Remedy built application to manage IP provisioning and would be willing to share? I wrote one many years ago, but cannot locate it. Thanks in Advance, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
SSO and Pass Thru
List, We are testing an implementation of SSO, all is working fine except - We have a survey link which has a User Name, Password Entry ID of a survey record (Example) https://MYREMEDYSEVER/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/?eid=SRV-256username=esurvey160pwd=Silosb160 (Filter Example - web.xml) !-- Custom eSurvey Filter -- filter filter-nameeSurvey Filter/filter-name filter-class /filter-class /filter filter-mapping filter-nameeSurvey Filter/filter-name url-pattern/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/*/url-pattern /filter-mapping This allows people to fill out the survey without having to login and remain anonymous We created a filter on IIS to allow the pass thru of these links, but it is not working Any Thoughts? Configuration ARS 7.1 Patch 8 Windows 2003 MS SQL IIS New Atlanta Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: SSO and Pass Thru
Thanks Mark, trying it now. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, June 22, 2011 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: SSO and Pass Thru Hi Doug, I do something very similar and I see that the order of information is slightly different than you have it. https://mid_tier_server/arsys/servlet/ViewFormServlet?form=eSurveyamp;server=server alisasamp;username=esurveyusernameamp;pwd=Silosb160amp;eid=SRV-256 Running ARS 6.3 patch 20. Hope this helps Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 22, 2011 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: SSO and Pass Thru Does it have to be https? If not you can add port 8080 and bypass IIS completely. When passing user and password you may also need to switch to the ViewFormServlet type of URL (This is according to page 124 of the Mid-Tier manual). http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=password Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, June 22, 2011 11:32 AM To: arslist@ARSLIST.ORG Subject: SSO and Pass Thru ** List, We are testing an implementation of SSO, all is working fine except - We have a survey link which has a User Name, Password Entry ID of a survey record (Example) https://MYREMEDYSEVER/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/?eid=SRV-256username=esurvey160pwd=Silosb160 (Filter Example - web.xml) !-- Custom eSurvey Filter -- filter filter-nameeSurvey Filter/filter-name filter-class /filter-class /filter filter-mapping filter-nameeSurvey Filter/filter-name url-pattern/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/*/url-pattern /filter-mapping This allows people to fill out the survey without having to login and remain anonymous We created a filter on IIS to allow the pass thru of these links, but it is not working Any Thoughts? Configuration ARS 7.1 Patch 8 Windows 2003 MS SQL IIS New Atlanta Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SSO and Pass Thru
Thanks, Must be https (Security folks :)) Doug P.S. Trying the ViewFormServlet now -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 22, 2011 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: SSO and Pass Thru Does it have to be https? If not you can add port 8080 and bypass IIS completely. When passing user and password you may also need to switch to the ViewFormServlet type of URL (This is according to page 124 of the Mid-Tier manual). http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=password Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, June 22, 2011 11:32 AM To: arslist@ARSLIST.ORG Subject: SSO and Pass Thru ** List, We are testing an implementation of SSO, all is working fine except - We have a survey link which has a User Name, Password Entry ID of a survey record (Example) https://MYREMEDYSEVER/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/?eid=SRV-256username=esurvey160pwd=Silosb160 (Filter Example - web.xml) !-- Custom eSurvey Filter -- filter filter-nameeSurvey Filter/filter-name filter-class /filter-class /filter filter-mapping filter-nameeSurvey Filter/filter-name url-pattern/arsys/forms/SERVERNAME/ESRV:eSurvey/Web/*/url-pattern /filter-mapping This allows people to fill out the survey without having to login and remain anonymous We created a filter on IIS to allow the pass thru of these links, but it is not working Any Thoughts? Configuration ARS 7.1 Patch 8 Windows 2003 MS SQL IIS New Atlanta Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Email Issue
Oh how I miss Rem-Mail Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, March 29, 2011 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Email Issue ** No this is not on VM. It's a physical box and I can duplicate it from my Dev, QA and Prod environments by simply turning on the email service. Then I start getting timesync errors in my system log. BMC told me to get SUN to help troubleshoot. I didn't know whether I should scream or laugh at that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, March 29, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Email Issue ** Is this a VM? On Tue, Mar 29, 2011 at 10:03 AM, Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com wrote: ** On our Window 2003 servers which run the email service the time gets continuously ahead until our timesync service can no longer correct the time. This ONLY happens with the email service turned on. BMC says that it is an OS issue or a java issue even though we have the same java and OS on other boxes and there are no issues on anything but the box which runs the email service. Of course it can't be a java-hogging AR Email service that is causing the issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 29, 2011 9:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email Issue ** You won't like the answer, but our 7.1.00.002 server has experienced random hangs of the MAPI email system since it went live in May 2008, with an Incident opened in June 2008 that was NEVER RESOLVED. Also on Windows 2003 x64, with Outlook 2007 SP1 connecting to Exchange 2007, with archiving set up to keep the number of sent emails in Exchange down to a month's worth (25,000 to 40,000 messages). A nightly escalation moves all Sent mail to an archive folder, so there is never more than one day's mail in the Messages form. Outgoing and incoming mail interval is 3 minutes, which usually keeps the queue below 60 messages at any given interval. Over the years since this system went live, support has shipped me everything they could think of in the way of modified or instrumented email engines (up to 7.1.00.004), and nothing that they came up with prevented the three types of errors: 1. The aremaild.exe process hangs at over 1200 handles with no errors generated in messages or logs of any kind (normal is 700 to 800 handles idle, 1000 to 1300 while processing) 2. A java error appears in the Event Log and the service is hung 3. A error is logged in an hs_err_pid.log file in the \Office12 folder, and the service is hung In most cases the Windows service is hung and cannot be manually stopped in a normal fashion - it will stop eventually, but issues a message about not responding. Rarely, you might have to kill the actual process from the Task Manager. Also rarely, the service is still running but MAPI processing has stopped (our patch 4 build writes a mapi.log continuously) and you can restart the service more or less normally (does not hang while trying to stop). I have had problems with the AREmail engine on Windows with MAPI ever since they switched it to java, it's just dramatically worse in 7.1. We just live with it, keeping a query open in a User Tool 24 hours a day where we can see it for Email messages where Send = Yes, refreshing every 5 minutes, and when the screen fills (= over 100 messages) we restart the service. A schedule task runs a batch job three times a day, 5:45 AM, PM, and 11:45 PM that does a net stop and a net start of the service. I disabled a fourth one at 11:45 AM because whenever it fired with a lot of messages in the from waiting to go out, it often hung within the next 15 minutes. During testing with ARS 7.5 on Windows 2008 R2 we saw even worse problems with MAPI - the service would not process mail unless you had a console open, logged in under the account that ran the email service, and you had started the service from there!! We plan to use SMTP and POP for 7.6.0x; it seems to work reliably enough, but then so did 7.1 MAPI back in 2008, until it was put under a normal production load. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete
Re: Managing arsystem via cellphones
Mobile Reach -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, March 22, 2011 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Managing arsystem via cellphones Look at xMatters or Airoprise (not sure of the spelling) The should work on 7.6 Sent from my iPhone 4 On Mar 21, 2011, at 4:35 PM, Ddussie ddus...@aim.com wrote: Does anyone manage arsystem incident via mobile/cellphones on a basic? Or what would you recommend a solution to accomplish this is? Basic, 1. As in put a request in progress 2. Reading description/scope of work, if need reassign to appropriate group 3. Future - closure of incident. Sincerely, D.Dussie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: general ITSM question
Well said Brian, I agree - ownership versus contributor. In addition when Work Log is updated by someone other than the Owner (Assignee) one typical action is a notification to the Owner, this closes the loop. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, March 23, 2011 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: general ITSM question ** It depends on if you want to track who is working on the ticket or who is responsible for the ticket. I have seen it done both ways. Some companies don't feel they need to track who is doing any side work on the ticket they prefer to only know who is responsible for it. It is a business process question really. Personally, I prefer to allow anyone to enter data into a diary field so they don't change anything else but only the assigned group to modify the ticket. But that is just me. On Wed, Mar 23, 2011 at 8:52 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: We did that here. Any team can add a work info to any ticket. I found 2 buttons on PBM:Problem Investigation called New Activity View Activity. I let these fields be visible if the person does not have access to the Work Info fields. The New Activity button will open a dialog that will allow someone to add a work info. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, March 23, 2011 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: general ITSM question Speaking of particularly of incidents: Does your organization allow IT support teams which are NOT assigned to an incident, to create work info entries on incidents that belong to other IT groups? (all are part of the same support organization, just different groups). I have been asked to look into this but my stand is that if another IT team needs to work on said incident, then they need to be assigned to the incident. This will allow for the application to track who is working on the ticket, how much time was spent by that person, how many times it was transferred, and if/who breached SLAs. I believe that Remedy (ITSM) was built around best practices and this is one of them. Do ya'll agree? Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are -- Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.commailto:bgoralc...@gmail.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Abydos Analyser Recommendation
We invested in this great tool as well ( 10K) I think they still have a 20% off deal going. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 04, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Abydos Analyser Recommendation ** Interesting. What do you call a small investment? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Clifton Edward Teate Sent: Wednesday, March 02, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Abydos Analyser Recommendation ** When we started to receive multiple enhancement requests for our Remedy 6.3 ARSystem environment, we found ourselves spending a great deal of time in the documentation of the forms, fields, and workflow that were related to each enhancement. We originally purchased the Abydos Analyser tool for the instant development documentation feature, of which saved 4 to 16 hours of development documentation tasks per enhancement request. We started to utilize some of the other features (wild card searches for workflow and interactive workflow diagrams) and quickly discovered that Abydos Analyser was more than just a development documentation tool. Our 6.3 ARSystem environment did not have the Sync Search Database updated in quite some time and every attempt at updating was met with failure and/or too risky (only one environment - production). You can imagine the nightmare that we experienced when troubleshooting workflow problems for an environment that did not include best practice (or logical) naming conventions for workflow objects, coupled with years of multiple administrators/developers that produced new processes without documentation. A typical troubleshooting task would take us between 5 and 16 hours of research using the Remedy Developer tool (6.3). Abydos Analyser provided us with a solution to perform wild-card searches against workflow objects, state change diagrams, and event diagrams...of which improved our troubleshooting task time to less than 1 hour in most cases. In addition, it provided us with the mechanism to assess impact for enhancement requests (e.g. add a field, menu item, new active link, etc.) and improved our development time for enhancements. We are currently working on a migration project to 7.6.04 and based on past experience, the BMC classes do not provide you with training on how they developed their out-of-the-box applications (e.g. Service Desk, Change Management, etc.). In all cases, BMC will recommend that you do not attempt to customize their applications due to problems with future hot fixes, patches and/or upgrades. However, we continued to receive enhancement requests that required some level of customization to the out-of-the-box applications. Abydos Analyser provided us with the mechanism to learn their workflow, which improved our ability to safely create a customization that would not impact functionality or future releases from BMC. To this day, I have not found similar features in the developer studio versions that were released from BMC and I consider the Abydos Analyser tool a must have for all Remedy Administrators and Developers. The small investment for this tool will create an immediate return on investment within the first couple of enhancement requests, troubleshooting tasks, or upgrade/migration that you will work on. - Clifton Teate, Business Inelligence Sytems Integrator, MedQuist _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
JOB: DB2 - Mid-Level DBA needed - Charlotte, NC
Email me off the list if anyone is interested. (Most of the list members are Remedy Folks, but I am sure we all know plenty of DBA's) Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Service Applications Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.gif
Re: AR User Tool Deprecated?
Theo, It was - Your Business Your Way :) Doug Tanner From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Theo Fondse (RIS) Sent: Wednesday, July 07, 2010 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? ** Firstly, I have to echo Jennifer's comments. Secondly, being a consultant, I work with various companies using Remedy and I know of companies still using 5.X and 6.X systems because they built their own custom applications and the migration path to the new versions of ARS sometimes seems too painful and costly, especially when it comes to paying to evaluate and convert thousands of (working) user macro's before re-training your user base again. Even though 7.X has come a long way (especially if you look at the performance gains of Mid-Tier 7.5) many people are still wary of upgrading just for the sake of upgrading - especially if ...the system isn't broken to begin with RANT So many users have become accustomed to creating their own macro's to automate various things and without having to wait for the red tape associated with a change management process, so it is sad to know that yet another selling point for Remedy is being canned as macro's will disappear when the AR User Tool is finally deprecated. There was a time when we sold Remedy (very successfully) with the slogan ...Run your business YOUR way... (remember that one Doug?). That, in practice, has unfortunately changed with the growing popularity of ITIL and the OOTB modules. It feels like the end of an era, where we now sell OOTB applications instead of having fun with writing our own reliable apps faster than anyone else on any other platform... /RANT In spite of all that, there is still light at the end of the tunnel: 1) There are shiny new features with each new major version of ARS that help in some or another way...and with that the OOTB apps are getting better too... 2) Going forward, with Remedy's Adapt-Or-Die capabilities still (largely) intact, an attitude of ...You cannot prevent change ... but you can adapt... still gives those investing in Remedy a leading edge to do things in a better way and to stay ahead of the curve... (IMHO, even if you are still running on 5.X) Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: 07 July 2010 03:55 PM To: arslist@ARSLIST.ORG Subject: Re: AR User Tool Deprecated? ** Susan's post brings up an excellent point. It is now 2010, and the current most-recent-version of ARS is 7.5. Susan's system is 8 years old. In 2002, she would have been installing a 5.X system. The 5.X releases were stable, reliable, and flexible. (Others may recall 2002 as the year of the P-word.) I recall being highly impressed with 5.X's flexibility and the ease of developing new applications. I believe that BMC announced with the release of 6.X that macros would not be supported in future versions. Those who moved on to more recent versions of ARS parted ways with macros along the way, often with users kicking and screaming; however, a number of organizations remain on 5.X and 6.X systems-and their users continue to use macros. The answer to Susan's question is that the 7.X experience is quite different from the 6.X or 5.X experience. The users will have to ditch their macros in any case and start over. 7.X introduced templates and decision trees to the ticket creation process. The Reporting Console will satisfy most of your users' reporting needs and Saved Searches will assist with the custom search and reporting issues without resorting to keystroke logging. Jennifer Meyer _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mailbox configuration
Restart the EMAIL service From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raja V Sent: Thursday, July 01, 2010 9:41 AM To: arslist@ARSLIST.ORG Subject: Mailbox configuration ** Hi, I have disabled the outgoing mails in the AR System Email Mailbox Configuration form in Remedy 7.5 server. But still the Emails are getting flowed. I want to stop the flow of Emails, any suggestions on this? Do I have to restart the server after changing the settings? Thanks Regards, Raja V Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Adding display-only input field to table field row - Not quite solved afterall
Also verify the Properties and Advanced Properties on the table field itself :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, June 15, 2010 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Adding display-only input field to table field row - Not quite solved afterall ** Dwayne, There has to be a Refresh Table action somewhere that is causing the refresh after the Guide loops and sets values to the display only column. That is the only way that could happen.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Tuesday, June 15, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: FW: Adding display-only input field to table field row - Not quite solved afterall ** I have an Active Link that runs On Display, that calls a guide that processes the table, and its inner Active Link writes the values into the display-only column field. You can see the values appearing in the column. But when it gets to the bottom of the list, all the values disappear. The Active Link Log doesn't show any table refresh or anything else that would removed the data. What am I missing? Dwayne Subject: RE: FW: Adding display-only input field to table field row - Solved OH YES! I remember now! THANK YOU! (and Frank). Is this in the documentation anywhere? I'd like to hi-lite it so I don't have to start from scratch the next time. (I did make a valiant effort to find it before writing to the list.) Thanks again, Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 15, 2010 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Adding display-only input field to table field row ** You don't need the DisplayOnly field in the target form (the form the table field is looking at). You need the display only field in the form where the table field is. i.e. You put a table on form A looking at Form B. The DisplayOnly field goes on Form A Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Tuesday, June 15, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Adding display-only input field to table field row ** Thanks, Frank! I did what you suggested, but when I saved the form I got Some Columns do not have matching Data Field Ids in the form selected in Current Server. They will be deleted on OK. I clicked Cancel, but when I saved and closed and re-opened the form, the table field column was gone. Not only that, I no longer see the display-only field in the Fields On Form List. What makes this extra-frustrating is I have another table field with an input column, with no corresponding field in the target form, but I don't remember how I did it. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, June 15, 2010 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Adding display-only input field to table field row ** Add the DO field to a the form where the table is. Then add the DO field as a column (display) to the table. On Tue, Jun 15, 2010 at 8:56 AM, Martin, Dwayne marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Sorry, I forgot to add the vital statistics. ARS 7.2 p3, RH Linux server, Oracle 10.2 db Dwayne Martin James Madison University Dear List, How can I add a display-only field to a table field row? I've done it before, but can't remember how, and can't seem to find it in the documentation (getting senile in my old age). I'll then use an Active Link guide to set the field values on display of the form. Dwayne Martin James Madison University _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email memory issues
We have had great Success with the following settings in our EmailDaemon.properties file (Hit me off list for further discussion) Thanks, Doug Tanner com.bmc.arsys.emaildaemon.ChunkSize=100 com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1 com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=200 com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=200 com.bmc.arsys.emaildaemon.instructionCacheSize=20 com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false com.bmc.arsys.emaildaemon.Monitor=30 com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 com.bmc.arsys.emaildaemon.RMIPort=1100 com.bmc.arsys.emaildaemon.SaveSentItem=True com.bmc.arsys.emaildaemon.securityCacheSize=20 com.bmc.arsys.emaildaemon.SendEmailSetSize=200 com.bmc.arsys.emaildaemon.servers=cguschp2007 com.bmc.arsys.emaildaemon.SortMessages=false com.bmc.arsys.emaildaemon.StoreInstructions=false com.bmc.arsys.emaildaemon.templateCacheSize=20 com.bmc.arsys.emaildaemon.URLWithHrefTag=true com.bmc.arsys.emaildaemon.UseNameIfNoEmailAddress=true com.bmc.arsys.emaildaemon.UserChunkSize=5000 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jackie Morris Sent: Friday, June 11, 2010 9:33 AM To: arslist@ARSLIST.ORG Subject: Email memory issues ** Good Morning List- I am hoping someone can help me. I have been experiencing some memory issues resulting in incoming mailboxes not being polled. It seems that an email with a relatively small attachment will not get processed fully-sometimes it gets pulled into the message form and doesn't get deleted so it gets polled over and over again, sometimes it just doesn't do anything with it but then can't grab any of the messages following it. The stderr.log file will begin to show a line about memory errors: Exception in thread AG00221990F8E0iaqkSQzuzEAA0WYA java.lang.OutOfMemoryError: Java heap space We previously increased our memory allocation for the Java process from 256min-512max, then two weeks ago to 512min-1024max. For the past two weeks it has been smooth sailing. Yesterday the memory errors started up again. The polling of inbound email is one thing, but then if it goes on too long we will also get our outgoing mail processing to shut down. I restart the engine and go for another few hours. Then it starts over again. We have one outgoing mailbox and 20 incoming. No templates, just using filters to create tickets when appropriate. A little history: We are on ARS 7.1 patch 9, Windows 2003 SP 2 MS SQL 2005 We moved from Oracle 9i to MS SQL on March 1, 2010 and that is when the email problems began. Prior to moving to SQL, the email engine had been running flawlessly from the time of the last reboot, which was March 2009. Not one issue. I can't imagine that there is something about MS SQL that would be causing this but so far support hasn't been able to tell us anything other than increase the memory-which we did twice already. Any ideas? Thanks so much. Jacqueline Morris|Sr. Systems Administrator Easylink Services International Corporation Phone: 732-652-3611|Mobile: 732-991-7344 Fax: 732-352-7656|Email: jmor...@easylink.commailto:jshe...@easylink.com http:\\www.easylink.com This message, together with any attachments, may contain information that is confidential or legally privileged. If you are not the intended recipient, you are not permitted to disseminate, distribute, or copy this message or any attachment. If you have received this message in error, please notify the original sender by return e-mail and delete this message, along with any attachments from your computer. Thank you _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Windows UserID
You nailed it Rick! Also once filled out it cannot be resubmitted/retaken Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, May 05, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Windows UserID ** OK, let me see if I can be more clear in my objections. Your management, for some unexplained reason, wants to know who is filling out the surveys. You are trying to satisfy that requirement technically. I am trying to address it from a business perspective, and that almost always starts with the question Why?. The only reason I can guess for that is that they want to be sure that the person filling it out is the person to whom it was directed. Let's look at three factors in that. * How valuable is knowing who actually filled out the survey, from a practical standpoint? What will be done with those metrics, if anything? * What are the chances of accidental misuse? * Since the surveys are only sent to the person who is supposed to have them, making it pretty difficult for User2 to even know that a survey is available for User1. It would be MORE work for someone to try to answer someone else's survey than to just do the ones they get sent, and most people don't even fill THOSE out. So practically speaking, there is very little chance of an accidental misuse of the survey. * What is the likelihood of intentional misuse? * Are they concerned that there will be an epidemic of people taking surveys for other people? Do they think their people have so little to do that they will spend even free time spoofing other users to fill out their surveys? If so, they have a bigger problem than satisfying this requirement could possibly address. So the likelihood of intentional misuse is again, effectively zero. So my analysis is that what they might gain by the satisfaction of this requirement seems insignificant compared to the work of satisfying it. I fail to see ANY worthwhile business justification for this requirement, and in the absence of same, as a developer, I would reject it for that reason alone until it is better thought through by the business leaders. Rick On Wed, May 5, 2010 at 5:45 AM, Veeral Oza veer...@gmail.commailto:veer...@gmail.com wrote: DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service-now.com
Well said Tim, in the past I watched the list and replied much more often. As being a true old timer (1996 – Present) But there are just too many annoying people like “Oracle4Me”, and people that are not even willing to open a pdf manual or crack a book. I think it’s a generational thing ☺ Doug Tanner Former RAC – Remedy Instructor Current RSP Remedy 3.X and beyond From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Tuesday, April 20, 2010 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** You’re the one that said: From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 2:39 PM Yes - they trial last for 30-60 days, and I want to be able to develop without using my client's server. Kind of like in the old days when we had UNLIMITED access under demo. I wasn’t making up something, that was your quote. But looking back in the archives I see that you called yourself a “Newbie” in a post dated Feb 2009. By your own words, you’ve only been around this product for about a year, so you know nothing about the “old days”. You need to distinguish between DEMO and TRIAL. DEMO mode offers year round access, full ARS functionality with slight restrictions, those being 2000 records PER FORM (not total) and 3 fixed licenses. TRIAL is completely unlimited access, unlimited records, full functionality, without fee. Thus TRIAL has a time constraint. Again: · If you’re just doing independent development of custom apps, your technical needs are met. Year round access with full ARS functionality but limited licenses and limited to 2000 records per form is plenty (the community has been doing it for years) and you’re just complaining to complain. · If you’re developing for a legit client who has implemented the ITSM Suite, they need a licensed dev server. · If you’re developing independently against the ITSM Suite, you have a valid complaint with regards to the fact that you can’t install it at all and do anything with it on the development side and I agree with you. BMC should offer some sort of developer access to the suite. Lastly, if you’re truly the type of person that makes decisions and advises clients based on the fact that a company got on your nerves because they don’t have the exact developer format that you “need” instead of being based on the real power and long term benefit of the product line, then I feel sorry for your clients; glad to see you moving on to other products and I wish I knew your real name so I wouldn’t accidently hire you in the future. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, April 20, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration for the developers (i.e. a Developer's Edition so developers can work it). If they offered a Developer's edition for a reasonable price, I would buy it. They just get on my nerves - which is why I am looking at other products. In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, timothy.pow...@pbs-consulting.com writes: ** But Oracle referred to the needs of his “clients”. With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot justify buying a product in about 60 days, then you do not need the product”. If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don’t they’re fools. I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a fully “unlimited access” DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client’s purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn’t work right or for long. But I don’t think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make
Re: TR vs DB sanity check please
Foolproof method (assuming the field is NOT required at the database level) 'AssignedToTech' != 'DB.AssignedToTech' AND 'TR.AssignedToTech' != $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Thursday, April 15, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: TR vs DB sanity check please Maybe add an AND 'TR.AssignedToTech' != $NULL$ Brien On 4/15/2010 9:28 AM, Drew Shuller wrote: I typed the email wrong. I've tried the Run If as both 'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first instance. I'm running a Notify action. I do get inconsistent results. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Status = Assigned
This really goes against best practices; if possible I would push back :) Assigned typically implies Ownership and/or responsibly has been established Proper notification goes to the Assigned to Group or Individual Work In Progress implies - Active Work is being performed on the Issue that not only has Ownership/Responsibly been established, but the appropriate support group/individual is actually doing something about it. If no additional work can be performed (numerous reasons for this) The Pending/Hold/Awaiting is logical My .02 Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, March 11, 2010 2:01 PM To: arslist@ARSLIST.ORG Subject: Status = Assigned I've been asked to look into disabling how an Incident status changes to Assigned if one support group assigns the ticket to another support group (or person in a different support group). The request from management is that once the incident is in work in progress status, it should stay that way regardless of support team re-assignment. ARS7.1 / ITSM 7.0.03 Is this possible?? Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Active link running question
If you close the form, the active link should not be running. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Friday, January 29, 2010 1:54 PM To: arslist@ARSLIST.ORG Subject: Active link running question Hi, I have a question regarding Active Links. I have an active link to run on intervals for a form. It runs every 5 mins when a flashboard is open. Does that active link still run after I close the form? Do i have to close user tool? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Available Senior Remedy Developer/Architect
If you are looking for a Part Time/Remote Senior Level Developer/Architect/Trainer who can - Develop, Architecture/Design, Performance Tuning Troubleshooting (PTT), Documentation, Training material creation. (Also occasionally available for on-site Instruction) Contact me off list please at douglastan...@bellsouth.netmailto:douglastan...@bellsouth.net I know a lot of you know me, or know of me, for those who do not, below are a few highlights of my experience. Architecting/Developing Remedy since 1996 (14 Years) Former Remedy Approved Consultant (RAC) (No longer working for a BMC Partner :)) Currently a Remedy Skilled Professional (RSP) Specializing in Bespoke Remedy Applications Versed in Conversion of ITSM 5 6 to custom ITSM solution (No Application Level Licenses) Inventor behind Rem-Mail (UWIP - Ultimate Workflow Integration Partners) Former Remedy Instructor, taught 8 different Classes for Remedy World Wide ITIL Foundation Certified Thanks, Doug DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.gif
Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
- Stable Resume (No Consultant Resume's) (Client does not like job hoppers and will reject) My 2 cent Having been a Consultant for 8+ years (Remedy Developer for 13+ years), and then taking a Full Time Remedy position with a local company, the value I bring to the organization is huge. As I have seen a lot, traveled the world, assisted a wealth of customers with numerous ITSM and bespoke applications, have a breath of experience that most Stable Remedy developers do not have. If there is a seasoned Developer/Consultant that is ready to settle down and eliminate traveling, your client should really rethink their definition of Stable, because a Consultant is not a Job Hopper Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, December 23, 2009 6:58 AM To: arslist@ARSLIST.ORG Subject: Job: Permanent - Lead Remedy Developer - Cincinnati, OH ** Dear List, Merry Christmas! Title: Lead Remedy Developer Location: Cincinnati, OH Duration: Permanent (Relocation is offered) Start Date: 2-4 Weeks Must haves: - 5+ Years experience with Remedy - Experience with 7.x - Stable Resume (No Consultant Resume's) (Client does not like job hoppers and will reject) Description: As a senior developer, the individual will create, design, develop, test and implement Remedy applications and workflow enhancements from business requirements, in accordance with the corporate procedures and standards. This individual may also serve as a business analyst or project manager on select projects and may train Remedy users as required. Additionally, the individual will be responsible for the daily administration, maintenance, monitoring and support of all Remedy applications, servers and reporting in a high-available 24x7 environment. The individual is expected to evaluate Remedy application patches, enhancements and new releases as necessary. ITIL certification CMDB design Project Management and SDLC experience Business requirements gathering Remedy Integration with other technologies and systems Respectfully, Joshua Kitchen Senior Recruiter Kforce Federal 937.449.1749 office jkitc...@kforce.commailto:jkitc...@kforce.com http://www.govtrecruiter.com Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Single sign-in
I like the sound of Free, where do I get it? Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, December 17, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Single sign-in ** you should use the Free one Devtechnology Group has We have it working at DLA, Marines, and other locations.. It is configurable.. Silly to pay money.. On Thu, Dec 17, 2009 at 1:17 PM, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** Dawn, We tried to implement BMC's solution, and while I got it working, it didn't work for everyone, and there was no good way to troubleshoot it. We also tried another product from JSS that did work, but management decided not to proceed with purchasing it at this time. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brumbley, Dawn Sent: Thursday, December 17, 2009 5:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Single sign-in ** We are looking into implementing single sign-in for our users (I have gotten the BMC documentation to review). I was wondering if anyone else has implemented this and would be willing to share if you had any issues implementing or since implementation and also see if you could provide any pointers. Any information would be greatly appreciated. Thanks! _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: URGENT HELP REQUIRED --- PROD ISSUE
I have seen this pretty recently and there was a corrupted object (form) in the database, we successfully removed the object at the database level (thru Enterprise Manager - Our was on MS SQL). In our case it was a corrupted form so we removed the form, views, fields and 2 active links attached to the form from the database and then imported from a def backup/another server. Hit me off list if you need the exact steps we took. Thanks, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Wednesday, November 18, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: URGENT HELP REQUIRED --- PROD ISSUE ** Reboot your AR server or at the least restart the services. We receive this error when our DB team takes down our database without us knowing. A simple restart of AR reestablishes that connection, of course we also restart mid-tier just to be on the safe side. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal Sent: Tuesday, November 17, 2009 10:31 PM To: arslist@ARSLIST.ORG Subject: URGENT HELP REQUIRED --- PROD ISSUE Importance: High ** Hi List We are not able to update or modify any workflow object on the our Production Environment. As soon as we open any workflow object via the Admin tool (Filters, Escalation, forms) etc it starts throwing an error Cannot establish a network connection to the AR System server : lonss00014.fm.rbsgrp.net : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 90) In the ARERROR log we get the following error messages * Wed Nov 18 03:22:46 2009 390600 : Incorrect format in the definition file (bad action value -- \) (ARERR 402) Wed Nov 18 03:22:47 2009 390600 : Missing data in the SQL database (filter.numActions) (ARERR 556) Wed Nov 18 03:22:47 2009 390600 : Error in definition for a filter (ARERR 343) Wed Nov 18 03:22:47 2009 AR System Email Association Delete Attachments Wed Nov 18 03:22:55 2009 Dispatch : Cannot establish a network connection to the AR System server (lonss00014 : RPC: Miscellaneous tli error - An event requires attentionError 0) ARERR - 90 * We are able to login to the server via the admin tool but the filter AR System Email Association Delete Attachments is not visible. On trying to import in place the we get the error. Cannot establish a network connection to the AR System server (lonss00014 : RPC: Miscellaneous tli error - An event requires attentionError 0) ARERR - 90 Platform - ARS 6.3 Patch 24 OS - Solaris DB - Sybase Any suggestion would be appreciated... Let me know if you require any other information. Thanks Jaya Munjal Technology Services India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 971 130 9277 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram...@rbs.com 7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India Please don't print this e-mail unless you really need to. *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our website at www.rbs.com *** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or
Re: Performance Issues with 7.1 Patch 7 Email
We have experienced some fun with Remedy 7.1 P7 email, more with Outbound intermittently NOT sending attachments. Contact me off list and I can give you the short story. Oh how I wish I still had Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, October 02, 2009 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, How many records on are on the email messages form? Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Joe, Looking at it now, I don't think it was email.I think the errors in the log because database was too busy. Do you have 7.1 patch 7, we are running on windows? Seen any performance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, October 02, 2009 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, If the unprocessed emails in that form are not really important, then I would suggest to truncate the T64 and H64 and the email attachment tables T H and B table.. and the other relationship tables Then once you have the ball rolling again, make sure that a new email after being processed is being auto deleted. I do not remember offhand if its an escalation that deletes it periodically or if a filter deletes it after having processed the email. But whatever it is - if it fails to delete, you need to look into why. Maybe your error logs would tell you something? Joe From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Sent: Thursday, October 1, 2009 11:12:48 PM Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
javax.mail.MessagingException: Unable to retrieve Reply To for message
ARS 7.1 (P7) Email 7.1 (P7) MAPI Getting the below error numerous times a day on SOME inbound emails Sep 25, 2009 12:10:36 PM com.bmc.mail.mapi.MAPINative getMessageReplyTo SEVERE: Unable to retrieve Reply To for message javax.mail.MessagingException: Unable to retrieve Reply To for message at com.bmc.mail.mapi.MAPINative.getMessageReplyTo(Native Method) at com.bmc.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:55) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:679) at javax.mail.internet.MimeMessage.getReplyTo(MimeMessage.java:655) at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java: 675) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:312) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Thoughts? Thanks, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Error after upgrade
Upgrade Windows 6.3 patch 23 to 7.1 patch, when trying to start the services getting the below errors in the Event viewer Thoughts? 390600 : Missing audit information in the ar.conf/ar.cfg file (ARERR 460) : GetAuditConfigFile() 390600 : A failure occurred while trying to open the file (ARERR 8954) : E:\Program Files\AR System -l C:\Program\conf\ardb.cfg (errno = 22) Doug Tanner Compass Group, The Americas Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
RESOLVED: RE: Error after upgrade
Thanks, Found issue, had to do with during the install I said e:\Program Files\AR System\ Instead of e:\Program Files\AR System All is well, Thanks, Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Pataray Sent: Saturday, September 12, 2009 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Error after upgrade Why is it pointing to C:\Program\ and not C:\Program Files\ ?? Make sure you don't have an orphant folder called C:\Program\ on your drive. Because I think it'll look for that first. Steve On Sep 12, 2009, at 2:44 PM, Tanner, Doug doug.tan...@compass- USA.COM wrote: C:\Program\ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New fields added becomes Core fields
Sounds like to me the NextID (arschema - table) value might have gotten wacked. Try creating a field and then set the field ID manually to something like 53687920 Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, September 01, 2009 2:16 AM To: arslist@ARSLIST.ORG Subject: New fields added becomes Core fields ** Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier 7.5 Installation
You may wish to try http://localhost:8080/arsys/home as I have had that problem in the past Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Just wanted to make sure that everyone knows that I'm trying: http://servername:8080/arsys/home http://servername:8080/arsys/home And still just getting Internet Explorer cannot display the webpage Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 2:59 PM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 Installation ** I think I'm missing something really easy here. I successfully upgraded the Mid Tier one of our servers last week without any problems. Today, I'm upgrading another one of our Mid Tier servers and having problems. These are only Mid Tier servers, so I'm not installing anything else. The only difference between last week and this week is that I decided to completely uninstalled the older version of the Mid Tier this time and install 7.5 (we had 7.0.1 p5 before), last week, I just upgraded. Tomcat 5.5.25 IIS 6 Windows 2003 ARS MidTier 7.5 After installation, I'm trying to get to http://yourWebServer:optionalPortNumber/arsys/shared/config/config.jsp http://yourWebServer:optionalPortNumber/arsys/shared/config/config.jsp from the server's IE and my desktop's IE and I'm just not connecting at all. Getting Internet Explorer cannot display the webpage We have a fairly simple Mid Tier set up. Nothing fancy. Can someone tell me where to begin? I checked all the logs as well and I can't find any warnings are severe errors or anything Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Support Renewal - developer Plus
Thanks, UWIP was a lot of Fun and hey it forced Remedy to get creative with their email engine :) I have used arutilities in the past and recommend it as well! Doug (those of you who remember Room 2524 San Jose RUG - :)) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of rem...@arutilities.com Sent: Thursday, August 20, 2009 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Support Renewal - developer Plus ARUtilities may be a reasonable option if you do not want to pay high prices. ARUtilities is pretty cheap compared to some of the others, and may have a lot of functionality that you could use. In addition, ARUtilities is updated on a regular basis to offer as much functionality as possible (a new version is coming soon). Have a look at http://www.arutilities.com and download a free fully functional evaluation copy. Hope this helps. Les Ganton UWIP rocked also! :-) (thanks for the software) -- Jarl 2009/8/19 Tanner, Doug doug.tan...@compass-usa.com: Yeah, ITMasters Rocked! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday, August 19, 2009 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Support Renewal - developer Plus If you see value in using Remedy Developer Plus, then you may continue support. IMHO, the tool is very slow and does not perform all the things that I was used to, with IT Masters tool that RDP replaced. So, we did not continue support for RDP. My 2¢ -- Shyam jham36 jha...@gmail.com wrote in message news:01c95ad5-0506-4643-adfa-9dbf3c221...@d32g2000yqh.googlegroups.com It still works with a 7.1 server. I believe it becomes obsolete with 7.5 James On Aug 19, 9:33 am, Sokol, Brian bso...@scholastic.com wrote: I just was sent our annual support renewal. One of the items is Remedy Developer Plus. Is there any reason to pay for this product? Isn't this product discontinued? Should I have it removed? Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494http://www.Scholastic.comhttp://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti
Re: Support Renewal - developer Plus
Yeah, ITMasters Rocked! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday, August 19, 2009 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Support Renewal - developer Plus If you see value in using Remedy Developer Plus, then you may continue support. IMHO, the tool is very slow and does not perform all the things that I was used to, with IT Masters tool that RDP replaced. So, we did not continue support for RDP. My 2¢ -- Shyam jham36 jha...@gmail.com wrote in message news:01c95ad5-0506-4643-adfa-9dbf3c221...@d32g2000yqh.googlegroups.com It still works with a 7.1 server. I believe it becomes obsolete with 7.5 James On Aug 19, 9:33 am, Sokol, Brian bso...@scholastic.com wrote: I just was sent our annual support renewal. One of the items is Remedy Developer Plus. Is there any reason to pay for this product? Isn't this product discontinued? Should I have it removed? Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494http://www.Scholastic.comhttp://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: FW: Urgent Help needed
Remember your Requester Table is referencing SHR:ConsolidatedList, my guess is your true Help Desk case Number is not being populated on the SHR:ConsolidatedList entry (Record Entry ID) Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of JLK jl Sent: Friday, August 14, 2009 6:51 AM To: arslist@ARSLIST.ORG Subject: Fwd: FW: Urgent Help needed ** Hi List, ARS 6.3 ITSM 6.0 I have a web service through which I am trying to raise remedy tickets. The tickets are successfully getting created but I am not able to open those tickets from the Remedy Requester page(after double clicking the tickets from the Remedy Requester page) It is throwing an error as given below. Can you please help me on this. Thanks Regards, Kiran _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image003.png
Re: Checking $USER$
Is your database case insensitive? Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 06, 2009 8:48 AM To: arslist@ARSLIST.ORG Subject: FW: Checking $USER$ ** I need to know if the $USER$ is in upper or lower case, so in my Active Link I put in the Run If field: $USER$ LIKE [A-Z]% But my actions run no matter if the $USER$ is in lower case or upper case(I only want it to run if the User is in uppercase) Not sure why this is doing this... Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User sees unaligned fields
Be sure to check the view of the form the user is referencing (tools, options, advanced - Default Form view) You can also wack the arf and arv Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Wednesday, July 29, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: User sees unaligned fields ** Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
I'm with you, in early 97, I learned everything I could about 3.0 3.1 and hired two consultants to assist me - they were at the time veterans in the Remedy world - Jay Moore Terry Treece from SSDS Blast from the past, Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Monday, June 29, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** I began with the manuals, but quickly convinced my manager group they should spend the money for the 4-day Admin/1-day User class. At that time, Sun owned 25% of Remedy, so the classes were at the Sun building in Columbia, MD. On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni) jwach...@cvty.com wrote: ** Like you, Ben, I started out back in '97 by reading the 3.0 manuals cover-to-cover. But we had Help Desk not Asset. At the time I had no programming experience...just 2 Visual Basic classes in college. After that my management kindly sent me to the 4 day Admin class and the 1 day User class. They then handed me a brand new system that had been customized by an outside consulting team and said, Here you go, get this into production. It was kind of like baptism by fire! LOL! I'm sure many others have jumped into this with as little or less preparation as I had. Jenni Wacholz Coventry Health Care Inc 480-445-2517 WFH Tuesdays 602-606-7484 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Monday, June 29, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System ** Back in 97, I sat down with the Remedy manual, read it cover to cover and was a Remedy administrator. There were only two apps (I think); Helpdesk and Asset. Today, I looking at all the manuals if you have the whole ITSM suite, I no longer think that's possible. I'm curious, how many folks started Remedy by just reading the docs, or did most people go out and get formal training. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 robert.w.r...@gmail.com 06/29/09 10:56 AM ** I began working with the point release of 2.1 late in 1994 or early 1995 when I was at Winstar, a gone-broke telecommunications company. I wrote the help-desk app for the network ops center, as well as configuration forms, certification forms, lots of stuff. Back then it was a good front-end for a database. We worked with voice communications, so the FCC required a lot of auditing, all of which had to be written. I got into Remedy as a C programmer who didn't have a project at the moment. I was horrified to find no Else statements built into the system. I can't remember when that came along, but it was quite an advance in programming. We worked with HP-UX and an early version of Oracle. Installation of just about anything was a bear, but once all the ducks were lined up it went well. Ever since then I've worked with the ARS. Now it's quite sophisticated in comparison with the old days. On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom danielbl...@rogers.com wrote: From a bit of googling . Remedy Corp. The Company was incorporated on November 20, 1990 in Delaware Headquarters Mountain View, California, USA Key people Larry Garlick, Founder CEO Dave Mahler, VP Marketing Doug Mueller, Chief Architect Version 1.0 ? Version 1.1 Approx. Nov 1992 still looking for confirmation Version 2.0 was May 19, 1995 Version 4.0 was Jan 27, 1999 -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND
Exposing Remedy (Mid-Tier) on the Internet
I am getting ready to meet with the Security and Network teams, as we want to configure Remedy Mid-Tier to be on the internet. I am interested in some past experiences, proper configuration, gotcha's that will satisfy Security, Network and Remedy administration. Background/Configuration 1. Remedy Mid-Tier 7.1 Patch 7 2. IIS (6) 3. New Atlanta Servlet 5.0 (Patch 6) 4. Have registered address https:// 5. Have appropriate certificates Would someone like to share? Thanks in advance, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.gif
Re: Exposing Remedy (Mid-Tier) on the Internet
Yes, I have read both security white papers, great for general information, but no examples of what I am looking for. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, June 26, 2009 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Exposing Remedy (Mid-Tier) on the Internet ** You may already be aware of this, there are two white papers on ARS security. Have you gone through these two docs? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Tanner, Doug Sent: Fri 06/26/09 9:44 AM To: arslist@ARSLIST.ORG Subject: Exposing Remedy (Mid-Tier) on the Internet I am getting ready to meet with the Security and Network teams, as we want to configure Remedy Mid-Tier to be on the internet. I am interested in some past experiences, proper configuration, gotcha's that will satisfy Security, Network and Remedy administration. Background/Configuration 1. Remedy Mid-Tier 7.1 Patch 7 2. IIS (6) 3. New Atlanta Servlet 5.0 (Patch 6) 4. Have registered address https:// 5. Have appropriate certificates Would someone like to share? Thanks in advance, Doug Doug Tanner Compass Group, The Americas Manager, Enterprise Workflow Remedy Skilled Professional (RSP) Office (704) 328-3178 Cell (980) 230-8563 doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
