JOB: Vyom Labs is seeking Remedy Consultant for Product Development for Pune
** Dear All, Vyom Labs is seekingRemedyConsultantforProductDevelopment for Pune The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Job Function Responsibilities: Work as a senior developer in a team as part of the Remedy ITSM Development team. Work on development/escalations. Understand the requirements, design the new features and implement those adhering to the standards and do the Unit testing. Work on the defects and escalations on these products. Technically guide the team. Position Requirements Skills Required: 7+ years experience overall experience in software development 3+ years experience in Remedy Applications development Exposure to ITSM products Position Attributes Desired Skills / Special Qualifications: Familiarity with agile/scrum development methodology Education/Training Required: Bachelor's degree in Computer Science/Engineering OR equivalent If intersted send across your profile ASAP to: sa...@vyomlabs.com Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
JOB: Vyom Labs is seeking ITSM7 professional for Migration project in Jacksonville, FL
** Dear All, Vyom Labs is seekingITSM7professional for MigrationprojectinJacksonville,FL The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Project Duration: 7 - 8 months ITSM7 migration project. We need a senior level experienced candidate with RAC or RTS certification with ITSM7 deployments. Migrate full ITSM5 to ITSM7 (IM, PM, CM, SLM, AM, CMDB) and several custom integrations and customizations. If interested kindly send across your profile ASAP to: sa...@vyomlabs.com Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
JOB: Vyom Labs is seeking ITSM 7 and CMDB expert for a Project in Middle East
** Dear All, Vyom Labs is seeking ITSM 7 and CMDB expert for Project in Middle East. The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Responsibilities of this assignment include: · Develop and Present IT Governance strategy for the organization using BMC tool • Understand planned scope of Incident, Change, SLM, Asset Management and IT Configuration Management processes • Develop execution plan for Design/Build/Test/Deploy phase · Provide SME guidance on installation/configuration/customization of BMC components (Remedy ITSM suite, CMDB, integration with third party discovery tools) • Individual contributor as well as guiding the team · Work with CIO and planners to assess current capabilities and identify high-level requirements • Develop prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. • Participate in quality management reviews to ensure adherence to all quality management plans and standards • Excellent communication skills and technical skills to conduct solution analysis workshops, articulate strategy and to interact with CIO Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Performance Issue In Archiving the data
** Hello Everyone ... We are in very wired situation right now. We are using Remedy 7.0.0 with ITSM Suits. We are facing problem in archiving. Our user complaining about slow performance of system everyday.If i am not wrong it's could be solve if we archive current HPD tickets. currently we have, more than 34,00,000 incident record in HPD:HelpDesk. We tried to archive with qualification which has near around 60,000 record. But our UAT server had crash while arching. Same risk of arching we can not take on production.We have following H/w configuration.Application server: 16 GB RAM, Sun 4 u (dual core - 4 CPU)OS - Solaris 10Database (remote) - 10gWeb server (remote) - tomact 5.5Per day Incident are around 30,000. So we have decided to archive everyday. Qualification would be like this, so system archive only 2 days record before 3 months. So everyday we will archive around 50,000 Record. We want to know, How much time it will take? ..please any suggestion would be welcome ... __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Remedy IVR integration via mid-tier
** Hi,We want to integrate Remedy with IVR via mid-tier.Remedy-IVR integration using user tool is working fine and now we want to achieve the same through mid-tier.Has anyone achieved the same earlier?Any help is appreciated.TIA,Aniruddha __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Change Approval Process Differences
Hi, Change Level IA - Implementation: Configuration for Impacted Area while Change Level implementation is the - Implementation by the Approver for a change. This is the basic difference. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of cpbergie Sent: Friday, August 08, 2008 1:30 AM To: arslist@ARSLIST.ORG Subject: Change Approval Process Differences I don't understand what the difference between certain Change Approval Processes is. In Approval Process Configuration, what is the difference between Change Level - Implementation and Change Level 1A - Implementation under process name? -- View this message in context: http://www.nabble.com/Change-Approval-Process-Differences-tp18878415p1887841 5.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Report not working
Hi All, While firing crystal reports using AR User tool, I am facing following issues. In Testing Server I Imported an application, this is a deployable application. By default some crystal reports should come in the report form which we are using in Development Server. And we are using the default Data Source Name (AR System ODBC Source name) in Dev server. In Dev Server these reports are working fine. But in testing server, it is not working. We have reattached these reports on testing server for workaround, and we have also created new reports using the different DSN, but still problem is not solved. Is this issue related to DSN or ODBC Driver? Can anyone help me?? Thanks in advance.. Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB installation
Hi Saravanan, First check required license are displaying in License form. If you are using CI Relationship viewer or web service API, then mid tier is required. And also check your ARSERVER is compatible with your CMDB. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, August 07, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: CMDB installation Hi list, I am trying to install CMDB in a local server ..I have applied the required license. But during the installation it shows some error saying that it was not able to detect the license. The server in which I am trying to install do not have a mid tier.. Any thoughts? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Multiple Fields
** Hi Andy, We can't do "Display only" for multiple selection fields. Even we can do "Audit Option" for the multiple field selection. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Change Multiple FieldsFrom: "Mayfield, Andy L." [EMAIL PROTECTED]Date: Thu, July 24, 2008 9:09 amTo: arslist@ARSLIST.ORGI need to mark several fields on a form as "Read Only". I thought Iremembered there being a way to do this all at once instead of having toselect and change each field individually, but I can't remember how thatworks. Anyone know the answer to this off the top of their heads?Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
source contol implementation
** Hi Serouche, These are the following steps for the integration of Source Control wihin the remedy. 1. First install Microsoft VSS or ClearCase VSS. 2.Check your VSS is working correctly or not. 3. After that Login into ARAdmin tool. 4. Go into File tab-Server Information-Source Control tab 5. Then Check Enable Source Control Integration 6.Put the Provider Name,You can choose from drop down menu. 7. After that Browse for the Project Name, we can create here a new project. 8. After that Apply, and finally press the button OK. 9.Restart the server, login again into ARAdmin, 10.You will get integration with VSS. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: source contol implementationFrom: Remedy Maniac [EMAIL PROTECTED]Date: Tue, May 27, 2008 4:49 amTo: arslist@ARSLIST.ORGdear list,we would like to enable source control integration within the Remedy.Any comment/experience/suggestion will be very welcome.Thank you.Serouche___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Manager Console View ITSM 7
** Hi Bill, In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets. But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket. you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator. Hope this helps... Regards,Sandeep Mahendra. Vyom Labs Pvt. Ltd.An ISO 2 certified company.Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Manager Console View ITSM 7From: William Chen [EMAIL PROTECTED]Date: Fri, May 09, 2008 10:33 amTo: arslist@ARSLIST.ORGHello everyone,In the Incident Management Console for ITSM 7.0, is there a way to viewevery group's open tickets in the Manager Console view? Currently it lookslike you can only view tickets for groups you are a member of using optionsunder Select My Groups or All My Groups.In the Management Console for ITSM 6.3 you can select "All Open Requests"and "Any" which allows you to see every group's open tickets. Any ideas?Thank you in advance.Regards,Bill__Bill Chen | *(email): William.Chen@apc.com | Schneider Electric, APC-MGECritical Power Cooling Services Division | BMC Remedy Operations132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):401-789-5735 Ext. 2376 |(mobile): 401-486-2328Other must-visit sites include...http://www.datacenteruniversity.comhttp://www.bladeready.comhttp://www.gutor.comhttp://www.netbotz.comhttp://www.availability.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Question: ITSM 7 - Group
** Hi, Fordeployable application,first create Roles then map with your newly created Group. Then when you will go for Field permission, in the listnewly created Role will appear.Select that role. Hope this helps... Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com Original Message Subject: Question: ITSM 7 - GroupFrom: "T. Dee" [EMAIL PROTECTED]Date: Fri, May 09, 2008 1:01 pmTo: arslist@ARSLIST.ORGI have created my own Form and created a group in "Group". I gave theGroup a name and a unique ID as well as making it "Change".However, when I go into the admin form and select the field I want toset the permissions on the group is not showing up in the list ofgroups.What am I missing?Thanks!Happy Friday!___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Copy-To-New Run Process function
Hi, PERFORM-ACTION-ACTIVE-LINK action runs all Active Links that are set to fire on that particular action, means 131072 runs all workflow that are set to fire on Copy to New. If you want to perform Copy to New workflow on submitting a new record, then you have to use the Run Process (PERFORM-ACTION-ACTIVE-LINK 131072) on the Submit button and for copying the newly submitted values to a new form, you need to add a workflow, which will set the values as the submitted request. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What does this error mean?
Hi Neel, This protocol error occurs when the client and the server's protocol definitions do not match. That means your 'AR System portmapper' is not started OR your 'Remote Procedure Call'(RPC) is not started. RPC provides End point mapper and other miscellaneous RPC services.Please check that if not then start those services. I found that if the person had a pop-up blocker turned on (like Google or Yahoo! search bar). Get them to disable or allow your server that should stop the Caught Exception error message. Thanks, Sunil Patil. itsm.supp... http://groups.google.com/groups/unlock?msg=ca40d5cb1963b289hl=en_done=/group/arslist/browse_thread/thread/653051c9c88d5ae0/5837480f388112b3%3Flnk%3Dgst%26q%3DVyomlabs%26rnum%3D2%26hl%3Den@*vyomlabs*.com www.*vyomlabs*.com http://www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance SUBSCRIBE arslist Neel wrote: ** Hello my fellow listers, We keep seeing the following error in our production environment in email log (stderr). May 16, 2007 1:50:51 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Cannot open catalog; Message number = 91 RPC: Unable to send; System error Can anybody tell me what it means and how to solve it? Thanks in advance. *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Dynamic Value Qualifications
http://www.vyomlabs.com As per your requirement, what I understand is that: - 1)I have created a Qualification field on form A and created the Active link on it having the Set Field Action Value as $USER$ + has logged ticket + $TT$ + with CTI + $Category$ + , + $Type$ , $Item$ and commit the changes. 2)On form B I have taken the Table Field that takes data i.e. Request Id and Qualification from form A 3)Then, I have created the active link that executes on Menu/Row/Level Choice on form B using the Set Field Action and setting a field by the Value $Column2$. Thereby I am dynamically passing the parameters instead of a hard coding it in the Value part of the Set field action. Hope, it helps you. Regards, Neha www.*vyomlabs*.com http://www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Francois - BTT wrote: ** Hi All, I would like to find out what methods are out there to accomplish the configuration of *dynamic qualifications* for example; Have a table with the following columns and values… *Request ID | Qualification* 001 | $USER$ + “ has logged ticket “ + $TT$ + “ with CTI “ + $Category$ + “,” + $Type$ “,” $Item$ I would then like to use the qualification as the Value in a Set Fields for Active Links or Filters instead of hard coding the string for setting a field. Hope it make sence… Regards Francois// __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Hi Patrick, The ARERROR 9011 is Loading of encryption library failed.This error is occurred because the encryption shared library DLL could not be successfully loaded. Only Crystal 9 is supported by remedy it has not updated the driver to 10 or 11. The culprit is the crdb_odbc.dll; you need a version in the 9.n.n.n range. I have found three in my CR 10 Pro setup in the \Program Files\Common files\Crystal Decisions directories. One of these was version 9.2.0.564 (right-click on the dll, select Properties, read the Version tab). The other three I renamed so CR couldn't use them and then copied the version 9 dll into the three directories where I found crdb_odbc.dll. I also renamed crdb_odbc_res_en.dll. Now it all works successfully. Hope this will help you. Regards, Sandeep. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy patrick zandi wrote: ** I put in a ticket already. ENV Windows 2003 SP2 / ARS 7.00 P2 / Oracle 10.2.0.3 http://10.2.0.3 backend - solaris Trying to rebuild all CR's for migration to 7.01 P2 or P3 / Getting following error:: Database connector error '220:driver] out of range [database vendor code:9011]' CR XI version is the following:: 11.5.8.826 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using Crystal Reports from w/in Remedy User?
Hi Michael, I am not positive on this.. but from what I understand of this.. your issue is your reports were built in the old version of CR .. CR XI is compatable with this version .. I do not believe CR 7, 8, 8.5, or 9 will work anymore. Before you go to all of the work of recreating reports, try reconfigurating the ODBC driver. You have to install the Crystal report Engine at the time of User Tool installation. Procedure to open crystal reports in AR user tool :- First you should check the ODBC Driver, Only system DSN should be created. In System DSN- Data source name, ARserver name , user name use underscore must be filled. Then create a CR using System DSN. Keep all CR in a report folder. This folder path assigned in active link(If Action - Open window-Window type-Report - Report-type Crystal -Name-Path of the folder where CR store -Destination-Screen -Operation-Run -Location- Reporting form). Hope, this will help you out. Regards, Vipin. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote: I am using Remedy User v7.0. I have created a few reports in CR which I would like to allow the users to run from within the user tool. I have placed the report in the path, and when I go to tools/reports, it shows up. One reports where I have parameters, it even asks for them. Life is good. Now, for reports which I created in CR using a trusted connection, I get this error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904) For reports which I created in CR using a username/password, I get this error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. Details: [Database Vendor Code: 4060 ] - ODBC data source: Remedy (ARERR 1904) Can anyone give me info on how to create a report that I can publish to users to run from the AR User tool? Thanks! M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Will a Warning Message stop an Escalation
When an error message is fired by a workflow,then the preceding actions of that workflow which fires the error message are stopped.While this is not the case with warning and note,as the preceding actions get executed. The other thing is that,firing of escalation is nothing to do with error/warning/note message of the filter. So the escalation will fire on the stipulated time criteria,irrelated with any message by other workflow. Thanks, Amol W -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Kyle Whitley wrote: Will a warning message filter stop an escalation from running? I know error messages will, just didn't know if a warning would or not? Thanks Kyle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Put current user credential into ViewFormServlet call
Danny if you want to open a form on click option in browser window and you don't want the login page once again then you should use the run process in if action- PERFORM-ACTION-OPEN-URL new http://mid_tier_server/arsys/servlet/ViewFormServlet?form=FormNameserver=server_nameusername=user_namepwd=password http://%3Cmid_tier_server%3E/arsys/servlet/ViewFormServlet?form=%3CFormName%3Eserver=%3Cserver_name%3Eusername=%3Cuser_name%3Epwd=%3Cpassword Hope this will help you. Regards, Vipin -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Danny Yan wrote: ** Hi Listers, After read emails about ravelling message, I found the def files from community download, but any of the three forms refused to be import. (AR 701 w/o patches), the error message is input buffer is null, after read the def file, I saw some French, such as Historique..., I guess it's the problem. Any ideas? So I just followed previous email explaining marquee, and fill the view field, it works to scroll with link, but the problem is: When the link( listed below) is clicked in browser, a new window is opened with login page. If I use the original support user to login, i.e. Sam Secoundlevel, but not Demo, there will be a error, saying the user is already loged on from another machine and failed to log on. I think maybe I should not use ViewFromSerlet action, it will generate a new session. How about open form and view directly? http://web server/arsys/servlet/ViewFormServlet?server=ARServerusername=userpwd=pwdform=SHR%3ABulletinview=viewnameeie=$colBBEntryID$ -- Regards, Danny Yan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Password
Hi Jack, You can take two password character fields on one form with different database ids. Retrieve login name, password from the AR System User form and compare with another password character field with that password field which is coming from AR System User form in encrypted format for that you can use filter because in active link, decrypt and encrypt functions are not visible. You have to write filter for converting encrypted format into decrypted format using decrypt function. Then compare two password fields and if it will be matched then perform action according to user Regards, Archana. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Jack Samson wrote: Hi All, Is it possible to have 2 password fields for comparision on one form? If not then how would one compare a User form password to a character field? Thanks, Jackson _ Mortgage rates near historic lows. Refinance $200,000 loan for as low as $771/month* https://www2.nextag.com/goto.jsp?product=10035url=%2fst.jsptm=ysearch=mortgage_text_links_88_h27f8disc=yvers=689s=4056p=5117 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Adding a field on a view only form
Hi John, You can add a new field on a view form without deleting it i.e. no need to create a new view form. You can do it by just right clicking on the view form, there will be a pop up which contain the option to add new fields from the original form( i.e. by the database name of the original form like T123). Regards, Vipin. John Atherly wrote: ** The table were the view only form was updated with a new Field. How can I add this to the form the option is grayed out. But if I create a new view only form I can see the new field. If I delete the from then all related work is also deleted. 6.3 Patch 20 UNIX Oracle 9i __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Setting up a existing Person Profile using a Template
Hi Peter, Templates are preset field values for a form that can be labeled and grouped by task. They make submitting the record more efficient (speeds up the process) while providing consistency of data. For example, People Templates allow you to have a preset configuration for a Support person with all the appropriate field settings and permissions vs. a Manager vs. a casual user. Incident Templates would be used for common, recurring incidents like password reset, inability to print, or inability to connect to the Internet. Change Templates would be used for recurring Change Requests like Install New Hard drive, Upgrade Operating System, Install Software Patch, etc. Why reinvent the wheel each time you create these records, when you can select from a list of templates to do most, if not all, of the work for you? Thus we can create templetes for the people. The steps for creating the Person templete are as follows: Step 1: On the application configuration go to the Custom Configuration. Step 2: Select the templete form Foundation-People-Tepmlete. Click Open. Step 3: Configure Person Templete form opens. This form shows the list of templetes. (you can modify and create new templets) Step 4: To create new click the Create button the templete form opens fill the requred fields for the templete as you need. Step 5: save the template. The steps to use the templete are as follows: Step 1: On the Standard Configuration step 4: People click on create. Step 2: The people form opens on the form we can select the templete by clicking the Selete templete button. Step 3: Select the templete and fill the minimal information required. Step 4: Click on select button to fill the people form using the templete. If the user is a support staff member the a warning message appears to check the login, licenses etc. Regards, Prasad S. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Lammey, Peter A. wrote: ** I have been running through the trials and tribulations of configuring new foundation data and accounts in ITSM 7.02. All seems well and I do like the fact that you can setup Person Templates and create new Person Profiles using the template and it can also autofill most of the fields on the profile and also assign the person to support groups and other permission groups. However, I can see that once we get the 7.X system up and running in a real environment, we will have a feed from an HR data source that will create new profiles for new employees that join the company. Based on this, if I get a request from an employee to setup their Remedy User account with the permissions needed for their particular group, it would be nice if I could use a template with their already existing profile and set them up using a say Support Staff template. It doesn’t seem like I can do this. Has anyone figured out how this can be done? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Property Qualification
Hi Michael,
Mostly in the qualification the Current form fields appear after the
qualifier symbol thus your qualification will be
( 'Solution_Status' = Approved ) AND
('System_Acronym'=$System_Acronym$ ) AND ( 'Solution_Type' = Solution)
AND ( 'Title' LIKE (( % + $Solution_Keyword$) + % ))
As I have gone through the same scenario some days prior which worked
successfully.
Regards,
Neha P.
--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy
McManus Michael A SrA HQ 754 ELSG/DOO wrote:
**
ARS 5.1.2
SQL 2K
I have a question about a table property qualification that doesn’t
appear to be working correctly.
Our users can submit solution sets for common trouble calls and then
use them to autofill tickets to save time. They do this by typing a
keyword into a character field and then clicking a search button. The
button opens a form with a table field on it that has the following
qualification:
( 'Solution_Status' = Approved ) AND ( $System_Acronym$ =
'System_Acronym') AND ( 'Solution_Type' = Solution) AND ( 'Title'
LIKE (( % + $Solution_Keyword$) + % ))
On my solution set form, there are 10 solution sets with a system
acronym of ‘AR System’ and solution type = “Solution” yet when I leave
the keyword field blank, the table only returns 8 of the solutions.
I’ve isolated the two solution sets that aren’t returned in the above
case and can’t find anything unique that would prevent them from being
displayed in that table. This happens on numerous other occasions and
I can’t figure it out.
Any ideas?
Thanks,
Michael A. McManus, SrA, USAF
Remedy Developer
HQ 754 ELSG/DOOH
DSN: 596-6478/Comm: 334-416-6478
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Re: Using the AR System User Preference form
Hi Steve, Modifying or Creating fields on the user preference form is not a good practice, Instead of that you create one another form with fields Like 'User Name' and 'console view' and save changes on that form. Write an Active-Link to set the field on the Target Form from the created Form in first action. In second action write run process for refreshing the tables in the targeted form using the command like PERFORM-ACTION-ACTIVE-LINK 1 Field Id of Refresh Btn You get the desired result. Hope this may help you to solve your problem. Regards, Amol W. Steven Pataray wrote: ** I haven't seen anyone on list asking about it so I'd thought I'd ask. Has anyone used the User Preference Form to keep custom default settings. For example if I have a support staff who all the time would like to set their Console View from the default of Myself to Any or Group. Since that option is not on the form, could I create this field on the User Preference Form so when they set that view on the Console it will automatically push the new settings to the AR System User Preference form, so the next time they logon it would read the User Preference form and set the Console View to the last settings? Thanks Steve ARS/HD 6.3 Windows 2003 Application Server Oracle 10gR1 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 installation - strange issue
Hi Murtuza, At the time of installation of AR Sever, we need to give the SQL login/password for the database to create the AR Database in SQL Server. If it is been set for windows authentication, the login password will be same as windows login password. Or specify your SQL Server database Username Password (SA UserName / SA User Password). Thus please check for the User Name and password for the database. Regards, Bipinchandra Bhavsar -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy msb * wrote: Hello all, I am doing an installation of ARS 7.0.1 on a fresh test server with a brand new OS - Win 2003 sp1 and SQL server 2000 SP4. But when I run the install, it tells me that it detected an existing installation and whether I want to upgrade or overwrite. Does anyone know how this could be possible? The database is on the same machine. When I try to install by selecting overwrite, the installation continues to the point where it tries to start the Remedy services. This fails with ARERR 623 - Authentication failed. What gives ??? Regards, Murtuza B. _ Express yourself instantly with MSN Messenger! Download today it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Corrupted Index on CHG:TSK
Hi, First of all you have to check all indexes on your 'CHG:TSK' Form and find out which index is missing in database.After that, create missing index manually by querying the database.Then add/remove index from the Admin console.Save the changes.This will help you to resolve the ora error for index. Thanks, Sunil -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Atul Vohra wrote: ** Hi, We faced similar situation in which the DBA actually dropped the index on the T table while remedy was showing the index. There is a table called schemaindex (not sure of the exact name) that keeps the index per table info for remedy. I actually deleted that index record from this table (so now it matched the actual indexes on the T table). Atul - Original Message - From: Den Fong To: arslist@ARSLIST.ORG Subject: Corrupted Index on CHG:TSK Date: Wed, 25 Apr 2007 13:39:00 -0600 ** I cannot add/remove index on my CHG:TSK form. It gives me an ora error that the index does not exist. I took a look at the DB and the only index on the T table is on C1. Any ideas on how I can get this resolved, I'm thinking I create the index on the T table myself, but not sure how the naming would follow for the index. ITMS 5.6 Oracle 9.2 Den Husky Energy Inc. 707-8th Avenue SW Calgary, Alberta CANADA T2P 3G7 Phone : 1-403-298-7244 Fax : 1-403-298-6476 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Diary Field
Hi, To refer the OLE DB function information,you can use the knowledge base id KM-00010102. This knowledge base contains some links to the sites which will help you to find the function for ODBC functions.I think this might be helpful to solve your problem. Thanks, Rakesh -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Guillermo Alfredo Torres Barron wrote: ** Hi dear listers Exist a function or store procedure to read a diary filed directly from ODBC? Thanks in advance Greetings from Mexico __ **Atentamente** **Guillermo Alfredo Torres Barrón** **Proyectos ARS Remedy** **Grupo Financiero Banorte** **Calzada de Tlalpan #2980, Col. Ejidos de** **Santa Ursula Coapa, C.P. 04850** **México, D.F.*** **Tel Directo: 51746520, ext: 8505-2520*** ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ...__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow - Mid-tier vs Client
Hi, You need to delete the .arf files and .arv files from the AR System Home directory which will delete the cache for the user and mid-tier. You also need to check for the permissions for the columns and the workflows for the user for which you need to hide the columns on the user tool or the mid-tier. Hope, this wil help you to resolve your problem. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Axton wrote: If you are using the advanced features of workflow on the mid-tier, I know they warned that it would not always work properly. If not, check the permissions on the columns you are trying to unhide and make sure that your users have permissions to view the columns. Axton Grams On 4/26/07, Eli Schilling [EMAIL PROTECTED] wrote: ** Hello listers! Recently I built some add-on workflow (Remedy 6.3) for the support console to allow people to show or hide certain columns. For the first several days it worked great; each person gets a single record in a seperate preference form; these preferences load when they open the support console. I have validated permissions on active links, fields, etc; I even have log files SHOWING that the active link fired to make a particular field visible. However, the fields are no longer becoming visible. This is the behavior in the client application. I had a user open the mid-tier and launch the support console and the selected columns DO appear. So it worked for a few days...then stopped working on the user tool...but a user can launch mid-tier and their preferences load just fine. I get this: ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Case Type (536880915) ACTL Change field to visible Yet the field does not appear Any thoughts? This is the strangest thing. P.S. as admin, it has not stopped working for me...yet... Thanks! Eli __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR Import
Hi I am having ARsystem 7.x and gone through the same query that is one of the fields contain path (F:/ab/cd/efg/) and then exported the data then by using AR Import tool imported the same on a new form but i have not found any error in this process, that is i have got the same path (F:/ab/cd/efg/) without removal of /'s. So please let me know the actual process in which you are facing the problem. Thanks, Rakesh -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Mayfield, Andy L. wrote: Ok, I am stumped. I used AR Import to import some data to a new form. One of the fields contains paths i.e.. F:/abc/def/ghij/, but after the import process removed the /'s and I am left with F:abcdefghij ? Anyone know what I did wrong? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Removing an item from a menu
Hi, First thing deleting a group if not a good practice, thus if you ar using the OOB HelpDesk Application then the group settings are carried out using the Remedy Application Configuration (On the general tab step 4). in which we can make the group status as Busy or On Vacation which removes the group name form the menu on the form. If this is required other the the OOB HelpDesk the you need to customize the group form and have a drop down list on the form on which indicate the group status as Active Inactive. And create a workflow to check for the group states. After doing this you will able to see only those data which have been set as an Active. Thanks, Sunil -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Neal Jacob wrote: ** I am asking this question on behalf of our Remedy person: When creating Groups, Categories, Types and Items, we are able to add, but are not able to make them inactive when they are no longer needed. The permissions appear to be correct. We have tried using the Active/Inactive Radio buttons which does not seem to work. How can we change or make groups inactive? Thank you in advance, Neal Jacob MCP, MCDST Desktop Systems Specialist NRTC http://www.nrtc.coop This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, copy, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Accessing a Remedy Database through SQL without Remedy ARS (UNCLA SSIFIED)
Hi, Please refer to knowledge base article which is on similar topic - KM-5591 Some of the relevant section from this article I am copying below: The short answer is that, though it is true that Remedy applications store data in the ARSystem database, the database is intended to be updated only by the Remedy application server and going around it is a more complex task than it might seem, goes around application features that enforce data integrity and data restrictions, is not visible to Remedy diagnostics to troubleshoot problems, and can be broken by modification is Remedy tools, upgraded or migrating to another server. For all these reasons, pushing data directly to the ARSystem database is not a supported or recommended action. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Nall, Roger wrote: ** Gordon, See below. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Frank, Gordon M Mr NISO/Lockheed Martin *Sent:* Thursday, April 19, 2007 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Accessing a Remedy Database through SQL without Remedy ARS (UNCLA SSIFIED) Classification: *_ UNCLASSIFIED_* Caveats: NONE The question is: Does it make sense to access Remedy database directly through SQL calls. This would be utilizing the T tables, etc. structure.*/[Nall, Roger] /* What type of access? If you are talking about Read access there is really not much danger. If you are talking about Updating that is a different story. There are many things to consider such as “H tables” Does anyone out there have white papers which say this is a good thing or a bad thing? */[Nall, Roger] /* We do not allow ready access to the ARSystem database. We replicate data to reporting servers. This way those users who don’t really know what they are doing will not affect the production environment with bad queries. Does it make sense to access a Remedy Database such as Oracle directly using a tool other than ODBC or one of the common Remedy Integration methods? Does BMC/Remedy legally allow this type of access? Thanks up front, Gordon Frank Lockheed Martin Classification: *_ UNCLASSIFIED_* Caveats: NONE __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Reports connection
Hi, You may have developed this report from one server ABC and might you are accessing the database from any another Server XYZ. So database mismatch error . You also check in AR System ODBC Login, which is in Crystal report-File -Log ON or Off Server-ODBC RDO-Make new Connection-Choose DSN Name -Fill user name, click next- AR System ODBC Login-Options-Check Use Underscores Hope this will help you. Thanks, Sandeep -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Thad Esser wrote: ** I don't know if this will help or not, but I ran across a KB article the other day that talks about how the user tool integrates with Crystal: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?d=/kmspublic/KM-6154.htm It says its for previous versions, but the basics should still apply. Trace through the process and you should be able to find where your issue is. Even if it doesn't help in your particular situation, I thought it was good background to know (one of the few useful KB articles). *Thad Esser* Remedy Developer /Argue for your limitations, and sure enough, they're yours./-- Richard Bach *Congo [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/19/2007 06:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Crystal Reports connection Hi, Ive got an ActiveLink which opens a crystal report. But whatever the report contain I got a CR error: Failed to retrieve data from the database. Details [Database Vendor Code: 9021] I can see the raport in the Crystal Reports environment in a preview. The sql query generated from CR works if I run it against the database. In the ODBC configuration the Use underscores checkbox is checked as well as on User Preferences form. What more to check? ARS 7.0.02 CR 9.2.2 regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Administrator performance slow
To increase the performance of the admin, you can use arcache modes set for the admin in the admin tool. If the arcache mode is set for the admin tool, AR User will be having an issue of performance and performance for workflow will be achieved for the admin tool. For more information on arcache, this will also depend on the configuration of the machine. Hope, this will help you. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ARSList wrote: ** Is that your virtual server maximum and spikes or the physical VM server? There is a BIG difference between the two. *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Chapman, Colin *Sent:* Thursday, April 19, 2007 2:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Administrator performance slow Hey Listers, (its a great list) Running Admin on a development virtual server here at UNCW is pretty slow (especially when I hit the Save button) I complained to our server folks, thinking more memory would help, got the response As the system is configured right now..Over the last week it has only used a maximum of 50% of its memory and an avg of 10% of its CPU (spikes to 50%). I've got an important deadline to meet making some customizations to ServiceDesk. Does anyone know what can be done to speed up Remedy Admin ? Thanks Colin ARS 7.0.01 (patches are now being applied) Servicedesk 7.0.01 (patches are now bing applied) MS SQL 2005 Windows 2003 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Query Question
The query will be 'Title' LIKE (% + ($Title$ + %)) But this may return multiple records. Thus to have a title is difficult. To have one record to be set, use the If Multiple request set to Use the first matching request or have the title specific. Regards, Sonal Kaiser Norm E CIV USAF 96 CS/SCCE wrote: ** Turn it around. Like this: ‘Title’ LIKE “%” + $Title$ + “%” *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Sokol, Brian *Sent:* Wednesday, April 18, 2007 2:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Query Question Hi I must be doing something wrong but can not see what it is. I have an Active Link that opens a Display Only dialog with a character field. I am trying to search the value in that character field against a field in another table. Here is the qualification of the AL that is running the query: $Title$ LIKE % + 'Title' + % I have done this plenty of times but can not see what is wrong for the life of me. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Lowercase question
Yes, we can force a user to log in in lowercase only.For that Open BMC Remedy Admin.open USER Form. Go to the LOgin Name Field,Double click and go to the Attributes tab, and select Keyword $LOWER$. Thanks, Vipin -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Grooms, Frederick W wrote: We do it in the login.jsp by adding onChange=javascript:this.value = this.value.toLowerCase(); to the input for the username just before the that closes the input As long as the data in the user form for the login name is in lower case the users will have to enter it in the User tool that way. We added a filter to the User form (and people form if you have it) on Submit,Modify,Merge to force the data into lowercase. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair Sent: Wednesday, April 18, 2007 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Lowercase question Dave, I just did this this afternoon! You can do this on the login.jsp page for web users. Modify the user name input field to include the following: style=text-transform:lowercase I added this between where it says type=text and the greater-than that closes the input. I don't know of any way to do this with the windows client Hope this helps! Doug ___ Doug Blair Remedy Skilled Professional dougatblairingdotcom +1-224-558-5462 .. Original Message ... On Wed, 18 Apr 2007 13:25:39 -0500 Drake,Dave [EMAIL PROTECTED] wrote: ** Question on user's logging in. Has anyone come up with a good way to force a user to log in lowercase only? Thanks! ARS 7.0.1, SQL2K, Win2K3 servers Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks | 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: mid-tier config issue
Whether your Mid-Tier Configuration form open or not? Are you using IIS web server? If you are using IIS web server and Mid-tier Configuration form open in your system then you should check first the passward of the Mid-Tier in Configuration form same passward should be match in AR Admin-Server Information-Mid-Tier Passward. Thanks, Vipin patrick zandi wrote: ** ok, I am working with a new mid-tier, and now attempting to get her working.. I did something squirrelly, not sure what .. Pages getting are Service unavailible. log says 2007-04-17 17:33:24 W3SVC1 127.0.0.1 http://127.0.0.1 POST /servletexec/admin/j_security_check - 80 HD1\USER 127.0.0.1 http://127.0.0.1 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 302 0 0 2007-04-17 17:33:24 W3SVC1 127.0.0.1 http://127.0.0.1 GET /servletexec/admin/login.jsp failed=true 80 - 127.0.0.1 http://127.0.0.1 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 401 1 0 2007-04-17 17:33:24 W3SVC1 127.0.0.1 http://127.0.0.1 GET /servletexec/admin/login.jsp failed=true 80 HD1\USER 127.0.0.1 http://127.0.0.1 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 200 0 0 - NewAtlanta - just put in the latest patch 5.0.13 I think. - Anyone see this ? -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question regarding Date field NOT the Date-Time field
Suppose you have a date field on your form which saves the date in format like 4/19/2007 (mm/dd/), it will be displayed as it is in crystal report, by default. As far as I have understood, by meaningful, you may be required to view the date as 4 April 2007 or Thursday,April 19,2007 or any other format. Through formatting options in crystal designer, it is possible. First you open the .rpt file of your report in crystal designer, select the date field object on your report design, from Format menu select Format Field and you will view the several other formats available. Select one of them and save the .rpt. Now open this .rpt in business object, and you will get to see the selected format of date. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Joe D'Souza wrote: ** To the best of my knowledge, no, but a workaround could be to create that join internally within the ARS and then report from BO out of that join.. Another alternative could be to create the join from the DB, create a view form in the ARS from that join created in the DB, and then connect to BO using the AR System ODBC driver and report out of that view... There might be other options around too but I'm not feeling too creative right now it being nearly 11:40 PM... Cheers Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of *Frank Caruso *Sent:* Wednesday, April 18, 2007 7:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question regarding Date field NOT the Date-Time field ** Will the ARS ODBC driver allow the joining of tables(views)? I know it does not in excel, access and crystal. Does it work different in Business Objects? On 4/18/07, *Joe D'Souza* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Is there any specific reason why you are not using the AR System ODBC driver to view the data tables? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG]*On Behalf Of *Shyam Attavar *Sent:* Wednesday, April 18, 2007 7:10 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Question regarding Date field NOT the Date-Time field ** Dear listers, I am trying to run reports through Business Objects universe that directly points to the Remedy views in the Oracle DB. However, there is one field that is created as a Date field and I would like to convert the data stored in this field to something more meaningful in Business Objects. I was wondering if there is some calculation any of you have readily available to do this conversion. Any pointers in this regard would be really helpful and much appreciated. Thanks in advance. Cheers, -- Shyam __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com http://www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Report destination to file problem
Hi, Whenever the crystal report viewer installed with AR user tool, the crpe32.dll file has been created in default place i.e. on server with business object loaded- C:\Program Files\Common Files\Business Objects\3.0\bin C:\Program Files\Common Files\Crystal Decisions\2.5\bin C:\Program Files\Business Objects\common\3.5\bin on client with crystal viewer- C:\Program Files\Common Files\Business Objects\3.0\bin But i think this is not your problem, your problem is- People would like to save the report to excel but are unable to get the export dialog to appear. You can open your report in crystal viewer, where the export facilty also available which could convert it any format. Follow this steps- First try to choose screen option in destination field on the open window action. And when the reportviewer will open at the time of run report, you can directly click Export report button in toolbar option and export report to any format(.pdf, .xls, .doc, etc). Hope this will help you. Thanks, Vipin -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Liz Feulner wrote: ** ARS 6.3 HD 6.0 Oracle 10g Windows 2003 Everyone can run Reports from the report link on the console using the client if they leave the default destination of Screen. People would like to save the report to excel but are unable to get the export dialog to appear. When they choose Destination: File and press Run Report, there is no response. For some the export dialog appears and works. I've been trying to find some commonality between those that can open the export dialog and those that can't, but haven't found anything yet. For example, Sue doesn't get the export dialog box at her pc. Her home directory is her K drive. She has crpe32.dll in C:\ProgramFiles\ARSystem\Home. But, when she comes over to my pc, the export dialog comes up and she can save the report as excel or pdf. My home directory is C:\ProgramFiles\ARSystem and have crpe32.dll in the same folder. I have crystal installed on my pc, but the others don't. I have admin permissions, the others do not. Example 2, sees the export dialog box. His home directory is C:\Program Files\AR System\User and has crpe32.dll in C:\ProgramFiles\ARSystem\User. Example 3, sees the export dialog box. His home directory is C:\Documents and Settings\userid\Application Data\Ar System\Home\arcmds and has no crpe32.dll file on his pc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to know what hostid Remedy will generate if the server has several network cards
Hi, As you mentioned, there are multiple NICs in your server(may be one-onboard and other-NIC card). If am not wrong, each NIC on your machine will be dealing with a seperate network. This situation is typically like a router. You might be using one NIC to access your local intranet and other NIC through which your server is connected to the global network. Now in that case, you need to mention the MAC address of that NIC on which you want the global connectivity. You will find the same MAC address as HostID in the license provided by BMC. So the selection of HostID will depends on you, which NIC you want to work with ARS. Now if this NIC fails, ARS may not recognize the licenses through the other NIC. Hope this will help you. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Luis Aparicio Gutierrez wrote: Yes, the Windows administrator said that the macaddress is a virtual one under which the phisical mac address will respond Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:34 Please respond to [EMAIL PROTECTED] RG Are you doing NIC teaming? Axton On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote: Windows 2003 Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Axton [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: How to know what hostid Remedy ORG will generate if the server has several network cards 18/04/2007 19:18 Please respond to [EMAIL PROTECTED] RG What OS? Axton Grams On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote: I think it will select the primary one (slot 0). If you don't have some way of making that one th primary all of the time, or you have a failover situation to a secondary NIC, you may have issues where it won't recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luis Aparicio Gutierrez Sent: Wednesday, April 18, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: How to know what hostid Remedy will generate if the server has several network cards I would like to know what hostid Remedy will generate to ask for the licenses, without installing ARS. I know that the hostid will be the Mac Address without -, but our server has several network cards. How can I guess in this case which hostid will Remedy select? Thanks Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Re: SHR:Consolidated List- Archiving.
I am agree that SHR:Consolidated list constitute the HPD:HelpDesk, CHG:Change, and CHG:Task, data the form is used for reteriving the data in the remedy requester and remedy support console's. Archiving the SHR:Consolidated list will have an effict on the consoles. thus archiving the form is not a good practice. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Den Fong wrote: ** Has anyone ran archiving on SHR:Consolidated list for ITSM 5.6? Are there any issues with doing that? Den __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issue with Active Links- Reg.,
Hi Vinod, *To increase the performance of the user, we can use arcache modes set for the user in the admin tool. If the arcache mode is set for the admin tool, ARUser will be having an issue of performance and if it’s set for user, performance for workflow will be achieved. For more information on arcache, this will also depend on the configuration of the machine. Thanks, Sonal * -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Vinod wrote: ** Hi, We currently work on one of the customised HelpDesk application. Whenever i open any active link of the HelpDesk form from a remote machine, it takes around 90-100 seconds whereas when i open an activelink of any other form in the same environment, it takes around 15 seconds. Taking 15 seconds for opening an object from a remote machine is acceptable but 100 seconds is too high. I am trying to find out the reason for the issue and i am looking for ways to improve the performance, whenever i open the active links of our HelpDesk form. Please provide me with some insight/thoughts on what may be the reason for such performance issue? Any suggestions or ideas for rectifying the issue is highly appretiated. Server : ARSystem 6.3 Admin Tool : 6.3 (Patch 20) THanks and Regards, Vinod Yahoo! Answers - Got a question? Someone out there knows the answer. Try it now http://uk.answers.yahoo.com/;_ylc=X3oDMTEydmViNG02BF9TAzIxMTQ3MTcxOTAEc2VjA21haWwEc2xrA3RhZ2xpbmU.__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Question: Arrays
Hi,
Yes you are doing on a right way, use the split function and create a
variable.
First you go formula field-new-name-use editor-select split
function(In function box)-set the formula - save it
To pass that variable in the cross tab where you want to retieve the
subvalues.
Thanks,
Vipin
--
[EMAIL PROTECTED]
www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance
Ben Cantatore wrote:
**
I think what you want is something like:
split({Remedy field},|)[1]
Remedy field is replaced with whatever db field you're reporting
against, the delimiter you're using encapsulated with quotes followed
by the array subscript which in Crystal syntax I believe starts at 1.
Hope that helps.
I've found this website VERY helpful when I'm having Crystal
questions: http://www.tek-tips.com/
The home page is busy, but if you use the search option and put
crystal in you'll get to the main forum for crystal.
*Shawn Stonequist [EMAIL PROTECTED]*
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/18/2007 10:52 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Crystal Question: Arrays
Greetings List!
I'm trying to run a Crystal Report using Data from Remedy. In one field I
have a menu which sets values such as
Value1: SubValue1
Value1: SubValue2
Value2: SubValue1
etc.
I'm trying use the Split command to break these apart so I can group the
SubValues by the Value in a Cross-Tab.
I've got the formula for the Split, but I can't figure out how to use this
to grab the first element created and display it so that I can use it
in the
groupings.
Is there a way to do this? Or, is there another way to break this one
field
into two (e.g. like Excel's Text to Columns using a Delimiter of :)?
I've poured through the Crystal Help, but it wasn't helpful- when I seemed
to get a valid solution, I was told that I needed to script the array,
example: Array [i]. When I put the Split into the brackets, it said
that the
rest wasn't part of the equation.
Thanks in advance for your help!!!
Shawn Stonequist
Emns, Inc.
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Re: FW: Login Id field in Incident Management - Requestor ID ?
As Murtuza said it is better to use different field temp field to stored the requester id on the requester view on the help desk form. As the requester opens the help desk form use a set field to populate the request Id. Thanks, Vipin -- [EMAIL PROTECTED] www.vyomlabs.com msb * wrote: Colin, Just did this myself. I needed login ID as well as Full name. Just added 2 new fields. The workflow to modify would be: HPD:INC:PCS_100_Search 110_srch=-E 120_search=-G HPD:INC:ContactFound_100_setup Plus add some workflow if you want to press enter in the field and have it do the search too. Regards, Murtuza. From: Chapman, Colin [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: FW: Login Id field in Incident Management - Requestor ID ? Date: Mon, 16 Apr 2007 18:20:58 -0400 Roger - thanks for the response again - it is much appreciated - hopefully I'm not being too dense. I still cannot find Requesotr ID or field ID 100337 on the HPD:HelpDesk form Am I looking in the wrong place or do we have different versions ? Shall I just go ahead and add a field ID 100337 to the HPD:HelpDesk form ? and then modify the workflow, I found Active Link HPD:INC:PCS_100_Search I have put a ticket in at BMC support but they are not much help - first they said use Assignee Login ID field, then they said use the Person ID field to go get the Login ID from the people form - neither is what I need. thanks, Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, April 16, 2007 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Login Id field in Incident Management - Requestor ID ? ** Requestor ID is number 100337 this was created by BMC Development and has to be there. I then added it to the set fields action of Active Link HPD:INC:PCS_100_Search. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 16 Apr 2007 5:08 PM Subject: FW: Login Id field in Incident Management - Requestor ID ? ** Roger, thanks - that's a great tip to look at the fields-in-vew to see all the fields on a form, however I do not see the Requestor ID field (on the HPD:HelpDesk form) I do see Person ID, which I see is set the Customer's People form Person ID, but I don't see the Customer Login ID anywhere - there is a Login_ID field but its not populated (looking at a ticket using the Report option to see all these fields) any more ideas ? thanks again Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] javascript:parent.ComposeTo(chapmanc%40uncw.edu, ); From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:parent.ComposeTo(arslist%40ARSLIST.ORG, ); ] On Behalf Of Roger Justice Sent: Monday, April 16, 2007 2:53 PM To: arslist@ARSLIST.ORG javascript:parent.ComposeTo(arslist%40ARSLIST.ORG, ); Subject: Re: Login Id field in Incident Management ** The field you are looking for is still there it is now called Requestor ID and the workflow already there populates it. In the Admin tool select from the pull downs Form then current view then Fields in view. On the left side of the dialog select the Requestor field from the list of fields not in the view. You will also have to move the field after you bring it into the view. -Original Message- From: [EMAIL PROTECTED] javascript:parent.ComposeTo(chapmanc%40UNCW.EDU, ); To: arslist@ARSLIST.ORG javascript:parent.ComposeTo(arslist%40ARSLIST.ORG, ); Sent: Mon, 16 Apr 2007 2:24 PM Subject: Login Id field in Incident Management ** Hi, ARS Listers. I am an inexperienced Admin, trying to make minor customizations to ServiceDesk 7.0.01 (AR System 7.0.01) Now the Incident Management Form Customer tab does NOT have a Login ID or Login Name field. We have one in the old HelpDesk, which is our primary method of entering Requestors (now Customers) So how do I add this ? I tried to add the Login Id field on the Incident Form, using the same Field Id 4 as on the CTM:People form, but get error saying its a Reserved ID. Do I need to add a Display Only field instead ? I also need to search the People Form on the Login Id - so do I need to also add a Display only field to the CTM:People Search form ? I know I will need to modify all the related workflow. thanks, Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of
Re: Java 1.5 bug
Hi Rick, While installing MT on my machine (with 1.5.0_11 Java SDK,Tomcat 5.0 already installed), a warning message was displayed saying that the java version on my machine is not compatible as per its requirements. And so the MT may not work properly. So I made few experiments with the installation and found the following. Actually, whenever we start installation of MT, it looks in the registry for the version of jdk. Since it doesn't find path of JAVA_HOME over there, it was giving the above warning. Ignoring it, setup continues and completes successfully. You can either go for the solution you mentioned HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5 HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5.0_11 Or you can simply set the JAVA_HOME in environmental variables. This will override its absense in the registry andall will work smoothly. Thanks, Anshuman -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Rick Cook wrote: ** Guys, just a heads-up on this one for those doing new installs. Support clued me into it when trying to solve a larger MT install problem. If you plan to use the 1.5.0_11 Java SDK, know that it has a bug that prevents it from writing its install path to the Registry. This prevents the Mid-Tier install from seeing that the JDK is installed at all. The workaround is to either use another version or to manually enter the path in the following places: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5 HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5.0_11 *Rick Cook* *Remedy Skilled Professional* *Cook Enterprises* __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Fields to Multiple Table Selections
Hi Shawn, Take the Character Field and Btn on the form which has the Table Field.Perform the Execute On Menu/Row/Level Choice on the Table Field and Set Field Name as Character Field and Value as $Column$(Column contains the Request Ids of the records).Perform the Execute On Btn and Push Field to the form.Create a Call Guide that constitute these two Active Links. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Shawn Stonequist wrote: Greetings List! Is it possible to push a value to the same field on a list in a Table? For example, if the table has 10 entries, I want users to be able to select x number of entries, then press a button that changes the status of all selected. How can this be done? Thx! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Showing related records.
Hi, For this you can create 2 character fields say Ch1 and Ch2 and 2 buttons say B1 and B2.Perform set field action in Ch1 to col1(Record Id) of Table A.In Ch2 perform set field action to $ch1$ after the set field if qualification Ch2=$Ch1$.In B1 give the Run if Qualification:- ( 'Ch1' != $NULL$ ) AND ( 'Ch2' = $NULL$ )and set field to Ch2 as $Ch1$ and Commit Changes.In B2 perform Call Guide that constitute all these three active links.In this select the Table loop and Table loop Selected Rows Only. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Congo wrote: Hello, Ive got 2 tables, lets say A and B First one holds some records added manually On the second I'd like to have all records related to those from table A I think I need to loop over the table A , get each record ID and pass it to the qualification on table B. First thing: my actl guide doesnt seem to work correctly, it always gives me only one ID (Table loop Selected Rows checkbox is unchecked) Second thing: how to pass the obtained ID to the Table B to use it with the qualification. Any advices are welcome. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RPT-files generating using AR System workflow: Is It possible?
Hi Alexander, I was trying to have the same functionality. But since the crystal report templates are designed before writing workflows, we can't modify them later at the run time. So we were left with the only option- to have one .rpt file per each report type. The same thing is true for AR System reports which are created through built in report forms. Thanks, Bipin -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Zinoviev Alexander wrote: ** Hello, I want to create or modify *.rpt-files while working in Remedy User (without opening Crystal Report Designer) giving parameters showing which columns to include in the report and making other changes. How can Remedy integrate with Crystal Reports in this case? I have BMC Remedy AR Server 7.01 and Business Objects (Crystal Reports) Server XI Kind regards, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field ID is not related to this form 7
Please check the workflow for the email which contains either setfields or pushfields action, check for the server name. If it contains an IP address reset it to the host name (Server name) and save it. This will help you in resolving the error field id is not related to this form. Thanks, Archana -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Robert Molenda wrote: For the OutOfMemoryError in Java, you need to adjust your java memory for email daemon to what it was before the upgrade, however with the incoming email error, that might not be the root cause. For your Email for issue, I'd suggest re-importing a copy of the 'ar system email messages' form, from say your DEV or TEST server, or the copy located on the server in the installation folder(s)... Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Evelina Girard Sent: Wednesday, March 14, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Field ID is not related to this form 7 I noticed a post regarding Field ID is not related to this form 18100 issue and recently just upgraded from ARS 5.1.2 to 7.01 including the email engine. Did anyone figure out how to resolve this issue? We are experiencing the same issue and cannot get incoming email working. In addition we are getting the OutOfMemoryErrorjava.lang error since upgrading to the new email engine so if anyone has a solution for this issue as well. Thank you, Evelina Girard Post I saw in the archives _ Sanford, Claire Sat, 02 Dec 2006 12:57:29 -0800 Every email that is sent to our email engine using a template (old style) is rejected by the email engine with a SEVERE 311 error (I can't find anything on this in the BMC/Remedy KB). Then in the email error log form I have several entries for each email that was received that says: Field ID is not related to this form 18085 Field ID is not related to this form 18100 Field ID is not related to this form 18098 ... None of these are field ids in the email that is being sent. Any ideas, fixes or suggestions... ARS 6.3 Patch 18 HD 6.0 Email engine 6.3 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Adding a Clear Value to a DropDown Character Field
Hi, As per the replies of Dave and Michael, these are the only solutions, you can have with the version you are using. Or use 7.0.01 Version, clear functionality is added to this version for the character field with a menu attached to it along with drop down as the display Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote: ** Norm, Greetings from Ohio! This isn't the cleanest for your users, but if they reselect something (so that the value is highlighted), they can right-click and select cut. Hope this helps, Michael *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 CG/SCWOE *Sent:* Thursday, April 05, 2007 5:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Adding a Clear Value to a DropDown Character Field ** Hi everyone: If you have a character field with a menu attached to it, you can select dropdown as the Display Type and then the user must populate the field by selecting a menu value from the dropdown. That is, users can no longer type a value in the field anymore. However, when Remedy generates the dropdown list, it builds it from the defined menu…but there’s no Clear option in the event a user selects a value and then decides, “Woops, I meant to leave that field blank.” Anyone know the fix to this? Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error while installing Incident Mgmt 7.0.02
yes, I was facing the same problem a couple of days back. Before installing Incident Management 7.0.02, first restart the AR Server services, then this message may not occur. Hope this helps you. Thanks, Vipin -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Oza, Veeral wrote: Hi Michiel, I guess this is because, the system is not able to delete the file drvcmd.bat. This is all I can gather from the installation log. Regards, Veeral Oza. From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen Sent: Mon 4/9/2007 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Error while installing Incident Mgmt 7.0.02 Check your installation log files for more detailed information on what the installer was trying to do. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 4/9/07, Oza, Veeral [EMAIL PROTECTED] wrote: ** Hi All, I am facing an error while installing Incident Managament 7.0.02. The error says Driver command completed with error. Although the setup completes installation after displaying the error message, can anyone please tell me the reason why this message was flashed? Any help will be appreciated. Regards, Veeral Oza Application Developer, Column Technologies. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to limit the number of entries retrieved
Login to Remedy User.Select Tools - Options - Behaviors . Select Limit Numbers of Item Returned (Check Box),Enter the Number you Required.Give the Name of the User in the Submitter Core field of your form ,the Result will be Displayed. Thanks, Neha -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Serouche Rahimpour wrote: dear listers, I would like to retrieve the last 20 entries where a user is either the submitter or in the cc list of a ticket. I built a button and an AL to find the entries based on the criterias (user = submitter or user = cc list) But it gives back 100 of rows. Whereas I would like to limit the result. Is it just possible ? serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Viewer Issues (Embedded as part of the User Tool 7.0.1)
Hi G. Rogers, The Crystal Viewer in the 7.0.1 User Tool is embedded as part of the Client as you know that. You want to open crystal reports over the dialog form try to do this. Open your dialog form for reports choosing window type as Submit and not as Dialog window type. Hope this will help you. The Crystal Viewer in the 7.0.1 User Tool is embedded as part of the Client as you know that. You want to open crystal reports over the dialog form try to do this. Open your dialog form for reports choosing window type as Submit and not as Dialog window type. Hope this will help you. Thanks, Vipin -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance GRogers wrote: ** I have looked through all my list archives and through the entire knowledge base and can't find anything related to what I am experiencing right now. Here is the scenario. My customer is running AR 7.0.1 Patch 1 with SQL 2005. From a regular form, the user selects Print Report and a Dialog form opens up. They make their menu selection which invokes the Open Window Active Link that performs the report function (Crystal report - from Report form), then the Crystal Viewer opens the Report which automatically goes to the background behind any and all Dialog forms and is inaccessible. Yes I know, I can close the Dialog form and access the Report, but this is not the functionality that the customer wants. They want to be able to view the contents of this report before continuing on with making additional selections, Yes, No, etc.. on the Dialog box, as they have been doing in the past. This is the issue that I am seeing. The Crystal Viewer in the 7.0.1 User Tool is embedded as part of the Client, almost acting the same as a form. If I login to a 6.3 User Tool against this 7.0.1 Server, the Crystal Viewer is independent of the User Tool, so I can do what I want with the report outside of the User Tool. Has anyone experienced this same behavior? Is there anyway, to make the Viewer independent of the User Tool like it was in 6.3? What's the deal? Is BMC aware of this change in functionality? Is there a setting I am not aware of to make the Viewer open independently? Thanks, G. Rogers __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Strange behavior on Table Refresh - 7.0.1 patch 1
Hi Sean, Rather than doing push fields, use open window with the type Dialog set the required fields, commit the changes using the push field. On the open window 'AL' also add an Change filed to refresh the table field. this will refresh the table on display of the form a. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Sean Garrison wrote: ** Has anyone noticed this ... I have a form b that contains a table field table 1 that references form a. I have an active link on form b that does a push fields to form a on Return/Double Click and then does a table refresh on table 1. What I noticed happening is that the table is being refreshed before all of the filters on a are processed. Sometimes my updates do not show up and sometimes they do. Is there a way to force a wait on the table refresh until all of the filters have been processed? Thanks, Sean __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application licensing question
The license issued by BMC to a server are server dependent,if you have different server we required different license for each server if the expiry of particular server is valid then we can purge this license to BMC and have new machine license till the valid period For more information on purging of license you can search on the support site also have a look on the link given below http://www.bmc.com/USA/Support/attachments/BMC_License_Purge_Agreement-323B99C5.pdf Thanks Regards, Archana -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance Ivan Runions wrote: My question is on site licenses vs server licenses. The licensing tool basically enforces this, because User Fixed licenses come up as being valid for a site, whereas User Float licenses come up as being valid for a server. My question is on the Application license (not the Application Fixed/Float license). The license tool accepts the Incident Problem Application license as being valid for a site, however my Sales Rep is saying we need to purchase additional development copies for our Test and QA servers. Can I get opinions, or better yet, facts? on this? -ivan- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Users typing Group names in drop-down lists
Hi Nick, Please specify the version you are using. As I am using AR System 7.0,and in that, user cannot type anything in Dropdown List. And, if you are using Outer box HD Application, then the Group Name is not the drop down list. It is actually a character field, attached with a menu. And, if you want to restrict the user from typing in the Group Name, then, you can change the field property of that character field on the general tab we have the “display type” property set this as dropdown list in place of Edit. The other solution can be creating workflow. You can write an active link for comparing the Group Name typed by user with the data from the Group Form of AR System and give an error message accordingly. Thanks, Sonal -- [EMAIL PROTECTED] www.vyomlabs.com Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance ARSList wrote: ** How can I prevent the users from typing in drop-down lists? I have users who are typing in the Group name in the Group drop-down lists in both HD and CHG tickets. I have some tickets that have gone into limbo because the group doesn’t really exist (different capitol letters, and some other minor differences), yet the system accepts the ticket. Basically, if I can prevent the users from typing in the drop-down lists, it would solve the problem. If I can create some workflow, that would allow the user to type in the correct name, but specify an error when they don’t type in the correct group name (or it doesn’t send it to the correct name), that would work too. Thanks in advance. Nick Havin’ Fun in Sacramento. Nick Hromyak Information Technology Services Division California Department of Health Services Office: (916) 440-7158 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SOS- URGENT HELP entry violate a unique index
Just check out which fields are indexed with the unique flag set, and ensure that you are not trying to add a value that already exists for that field. Example: I have created two character fields with first name and last name, and set unique flag set for last name so that when we saved duplicate data with same last name then it will generate an error message ARERR[382] because last name has a unique flag set. Please do check for the unique index is required for the fields. If possible try to customize with minimum index to the fields. Regards, Archana -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Siti Hawa Bee SHAIK FARID wrote: My Dear Listers, I really need your expert advise to resolve this issue. When I created a case and saved it, I was hit with this error msg ARERR[382] The value for this entry violate a unique index that has been defined for this form. I had done the SQL, filter, DB and active link logging but I dun see that error msg in the logs and I still do not know where the error msg comes from and what is it checking on that refrain me from submitted a case. I had initially deleted the cases from HPD:Helpdesk and when re-importing hit the error msg. Now when I tried to create just a simple new case and submit, I also hit the same error message. Because I need to reimport again, I had deleted helpdesk records from table T369, B369 and H369. I would appreciate if anyone of you out there can come to my rescue. Please render your help. UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
