Re: Consuming webservice in 7,1
Hi Atul, If the WSDL is accessible from SOAP UI and web browser then it should be accessible from Filter as well. Can you share the screenshots? And also I believe you are using the same link. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, February 25, 2014 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming webservice in 7,1 ** Hi Neha, I don't. It should not be looking for the xsd there as it should be self contained in the wsdl. Also it works in Soap UI. Original Message Subject: Re: Consuming webservice in 7,1 From: Neha Khandelwal jbpn...@gmail.com Date: Tue, February 25, 2014 5:38 am To: arslist@ARSLIST.ORG -- Hi Atul, Do you have webservice file stored at location C:\Program Files\AR System\Admin\ns1.xsd on your machine? Regards Neha On Tue, Feb 25, 2014 at 4:05 PM, Atul Vohra a...@protechsoftwareinc.comwrote: ** Hi, I am new on a project that uses ARS v7.1 (yes) and has web service integration. There is a filter that consumes this web service and now I am suppose to create another filter to consume another web service. I am having issues with Remedy Admin Tool (filter) not able to load any web service. I see that there is a filter to consume this web service but when I try to load it in the filter on my laptop I get the following error: ERROR: URI not found ns1.xsd Additional Details: C:\Program Files\AR System\Admin\ns1.xsd (The system cannot find the file specified) com.bmc.arsys.ws.util.ARWSException: URI not found ns1.xsd at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:213) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:232) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:231) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:278) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.parseXMLSchema(XMLSchemaParser.java:295) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.init(XMLSchemaParser.java:121) at com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:179) at com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:121) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:399) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:198) This obviously worked for whomsoever that created the filter as there are mappings (input/output) but not sure what is needed to be done on my laptop (and remedy admin tool). The error is not related a certificate (as my java keystore has the certificates). I was hoping that someone would remember this - as this is v7.1, I am not sure how much BMC will help. My laptop has jre 1.7. Thanks. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: List Tickets That Have Been Reopened
Hi Team, We can achieve below functionality by using 'z1D Char01' = Reopen qualification in report console-qualification tab. It will show the all incident tickets that have been reopened. Also, there is field Kickback_Count which stores how many times the ticket is reopen from resolved status. -- Regards, ITSM Support Shruti Lakhote Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, January 13, 2014 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened Frank, On the Incident or HPD:Help Desk form there is a field called 'Re-Opened Date'. The field is set by workflow. If it hold a value the ticket have been reopened. Search for 'Re-Opened Date' != $NULL$ should give you all the reopened tickets. Regards, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, January 10, 2014 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened You can probably do something where the statushistory.time.resolved field is not null and the status is less than resolved. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, January 10, 2014 9:51 AM To: arslist@ARSLIST.ORG Subject: List Tickets That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless of current status, that have been reopened. Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Status Reason for use on Asset UI
Hi, If you want to add status reason then you have to follow below steps: 1. Add a record to the SYS:Status Reason Menu Items form 2.Add status reasons in field called Status Reason(100150) on AST:Attribute 3.Open the respective join form delete the Status Reason field from form(in this case AST:BaseElement ) (Note : We have to Convert respective form to custom from base because we are getting error no delete flag is enabled on regular form ) 4. Again add the that field from AST:Attribute in that join 5.then check the field values are reflected on join form or not Then When you create records status reason value will save on form . :) Regards, ITSM Support (Bhagyashri Jogdand) Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Wednesday, November 27, 2013 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: Add Status Reason for use on Asset UI ** This would now be a field on the AST:Attributes form. Part of the architecture change for AM/CMDB is to move asset lifecycle fields to this form and out of the CMDB. We modified the field (through overlay) directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, November 26, 2013 3:01 PM To: arslist@ARSLIST.ORG Subject: Add Status Reason for use on Asset UI ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records. The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Format outgoing emails
As per my investigation there are OOTB filters which are used to send mail for notification purpose based on condition satisfied. NTE:NTS:Email_200_SystemNT NTE:NTS:Email_200_Customer-NT NTE:NTS:Email_200_Manual-NT 1. These filters uses notify action and mechanism as Email. We can include header and footer template in these filters notify action. 2. We can also include the HTML code in the 'Email Message Field' in SYS:Notification Messages form to format the text which include color, size etc. 3. We can also use the Header and footer template in the mailbox that we configured in the AR System Email Mailbox Configuration form We can use above three options to format the email. -- Regards, Amit Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, October 23, 2013 12:17 AM To: arslist@ARSLIST.ORG Subject: Format outgoing emails ** Hi, In 'Tabasco', home build application, I use form 'Ar System Email Templates' in notification filters to get formatted emails, with colors, bold text and things like that. Works fine. But in ITSM ? For assignment and confirmation mails to customers? How do I solve it there, using HTML code for outgoing emails? // Lars _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7604 ITSM field mapping for pushing from incident to create a Task
Hi, The following mappings may help in creating task from incident. A filter Push Field action from HPD:Help Desk form to the TMS:Task form(Create Task view). Some field mapping may need to added/removed depending on the requirement. Submitter = $Default$ Status = $Default$ Assignee Group = $Asignee Group$ RootRequestInstanceID = $Instance ID$ RootRequestName = $Incident Number$ RootRequestMode = Real RootRequestFormName = $HPD:Help Desk$ RootRequestID = $Incident number$ zAssociationTemplate ID = $NULL$ TaskType = $Manual$ State = $Default$ Sequence = $z1D_NextSequence$ TaskTypeCreate = Manual Priority = $Priority$ Location Company = $Company$ Customer Person ID = $Person ID$ Customer First Name = $First Name$ Customer Last Name = $Last name$ Customer Company = $Contact Company$ Customer Organization = $Organization$ Customer Department = $ Department$ Customer Phone Number = $Phone Number$ Customer Middle Name = = $ Middle Initial $ Vendor Assignee Groups = = $ Vendor Assignee Groups $ Region = $Region$ Site = $Site$ Site Group = $SiteGroup$ Notify Assignee = Yes -- Regards, Prathamesh S Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Monday, October 21, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: 7604 ITSM field mapping for pushing from incident to create a Task ** I was wondering if someone has the field mapping, and is willing to share it, for custom code in a filter, to create a task from an Incident? [yes, I do realize I could trace the workflow of the Incident and pressing the Task buttons etc. just hoping someone will be nice so I can avoid all that]. Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Template Assignment Flow
Hi,
You can try the following steps to achieve the requirement:
--Disable the OOTB filter : TMS:TAS:ActiveToPendingAssigned
--Change the Run-If qualification of TMS:TAS:ActiveToAssigned to
('DB.Status' = Staged) AND ('TR.State' = Active) AND ('TaskType' =
Manual)
Hope this will help you.
--
Regards,
Prathamesh S.
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, October 15, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Template Assignment Flow
**
Hi All,
I have been experimenting with Tasks/Templates/Group Templates for a good
chunk of the day and have not been able to get the desired flow. Basically I
want to create a Work Order, use a Task Group Template and then once the
Status of the Work Order is set In-Progress, the tasks are assigned one at a
time in order without further human intervention.
I am doing this with Work Orders but should apply to the other applications.
I want to create 5 Task Templates and put them in a Task Group Template,
sequenced 1-5. Each Task is for a different Assigned Group and the Assignee
is blank. Can't use the assignment engine to assign to a person.
What happens OOB: When the status of Work Order to In-Progress, the Status
of the first Task changes to Pending/Assignment and 2-5 are Staged. Then
someone has to set the Status to Assigned. Once the first Task is Closed,
the second becomes Pending/Assignment and someone has to assign that one
out. Same for tasks 3-5.
What I need to have happen: When the status of Work Order to In-Progress,
the Status of the first Task changes to Assigned and 2-5 are Staged. Then
when the first Task is Closed, the second becomes Assigned. Same for tasks
3-5.
Is that possible? I would think so and I am just not getting what the guide
is saying.
ARS 7.6.04 SP3
ITSM 7.6.04 SP3
Thanks
Mark
_
This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Work Orders - Total Time
Hi, With v7.6.04. As mentioned below I also found field 'Total Time Spent' on 'Work Order' WOI:Work Info form. I made it visible 'true' checked by creating one work order request, I didn't get any value in this field even request was closed. Apart from this which I found as OOTB solution is 'Actual Start date' and 'Actual end date' fields. These fields are present in 'Dates' tab/panel on Work Order form which is hidden. Even I checked for these dates by flowing one WO request, still I didn't found any values for these fields. I checked it for all status till complete,it has not asked me for any date inputs. Furthermore I didn't found any OOTB configuration that will make these date fields required while moving wo request from one status to another. Looking towards this OOTB behavior we can calculate 'Total Time Spent' based on two fields i.e.'Actual Start date' and 'Actual end date'. We need to create our own work flows which will set these two fields automatically based on conditions. We can give following conditions for 1.Status =AssignedActual Start date. 2.Status=completed--Actual end date. and 3.'Total Time Spent'=Actual end date-Actual Start date. -- Regards, Nilesh Janjire Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, October 01, 2013 12:46 AM To: arslist@ARSLIST.ORG Subject: Work Orders - Total Time ** HI All, In the Work Order is there any time functionality like in the Incident or Change? I could not any field like 'Total Time Spent' in the Work Order but did find it as not-in-view field in the WOI:Work Info. The field is also a hidden column is the Work Order Work Info table. Would prefer to use what is already there rather than create something new. If not, has anyone implemented a time tracking n Work Orders? ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 email-Logo-031813 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Report / download attachments for a client
Hi, There is a utility named rrr|chive can perform this task as written over it's document and also the link (http://www.mail-archive.com/arslist@arslist.org/msg91092.html) I will suggests the same. This utility works with Remedy 6.3 to 7.6, Oracle/MS-SQL, and either Windows or Linux environment as per its doc. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Friday, September 20, 2013 8:37 AM To: arslist@ARSLIST.ORG Subject: Report / download attachments for a client ** Hi I have a request from a client to download all their work log attachments. I read that when the attachment is saved in the B table it has some BMC coding and thus can not be accessed directly using sql. My question was - does anyone know about some api / utility that could help with this. We are on 7.6.04 version with Oracle. Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email Template- Issue with incoming mail from Outlook 2003
Hi, There is KB entry from BMC related to this issue. BMC KB: Knowledge Article Microsoft Office 2003 Outlook and Email Engine incompatibility. Knowledge Article ID: KA335570 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Remedy Email Engine usability is affected by the way Microsoft Office 2003 Outlook encapsulates the body of an email into an attachment (postdata.att) which cannot be parsed. Prior versions of Microsoft Office are processed normally. Talked to Engineering regarding the postdata.att attachment not being processed by the email engine. This is expected because the email engine does not process attachments (unlike text messages that can be parsed). Also, the data that is inside the attachment is not in email engine template format (it is encoded). Solution Remedy Engineering's opinion is that the user should open a tar with Microsoft to allow Outlook 2003 to send Internet mail that conforms to Internet mail standards. In short, Outlook 2003's behavior when sending a web-based form does not meet Remedy's published standards for parsable incoming email data. -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sahil Pathania Sent: Wednesday, September 11, 2013 12:24 AM To: arslist@ARSLIST.ORG Subject: Email Template- Issue with incoming mail from Outlook 2003 Hello Experts, We have users who uses outlook 2003 and 2007 or later. I have a customized Remedy Application. It uses Email Server to send mails. A template is attached to the outgoing email. The outgoing mails are going fine with the template for outlook 2003/2007 or later. But no incoming mail for version 2003 only. When user reply to the email from Outlook application V2003, no incoming email is received in Remedy. Actually, the reply from customer should attached to the Incident ticket as a worklog entry. This is working fine for user who reply email from Outlook version 2007 or later. I need to find the solution to make it work from outlook 2003. There is KB entry from BMC related to this issue. Please suggest the possible solutions to make it happen for Outlook 2003. I could think two possible options: 1. The format of the incoming mail is not accepted by Remedy, so try to modify the template such that it is expected by remedy. 2 Write some logic to remove the template from incoming mails. When user reply to the email received from Remedy, it will come back to remedy with the template sent by Remedy. Please share your valuable suggestions. Thanks in advance. BMC KB: Knowledge Article Microsoft Office 2003 Outlook and Email Engine incompatibility. Knowledge Article ID: KA335570 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Remedy Email Engine usability is affected by the way Microsoft Office 2003 Outlook encapsulates the body of an email into an attachment (postdata.att) which cannot be parsed. Prior versions of Microsoft Office are processed normally. Talked to Engineering regarding the postdata.att attachment not being processed by the email engine. This is expected because the email engine does not process attachments (unlike text messages that can be parsed). Also, the data that is inside the attachment is not in email engine template format (it is encoded). Solution Remedy Engineering's opinion is that the user should open a tar with Microsoft to allow Outlook 2003 to send Internet mail that conforms to Internet mail standards. In short, Outlook 2003's behavior when sending a web-based form does not meet Remedy's published standards for parsable incoming email data. Legacy ID 20950 KM-20950 KM-00020950 KM-00020950 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Records in SLM:Measurement form are delayed
Hi, I have drilled down further into this issue. SLM:EventSchedule:TAD_PollingEscalation is triggered. This escalation will fire on the SLM:EventSchedule form every 5 minutes, which will in turn fire other filters which will then push updates to the HPD:Help Desk form and as a result update the SLM status field. Once SLA is attatched to Incident entries are created on SLM:EventSchedule for each Goal Type. Once the timing is reached to particular Goal type this entries are deleted from SLM:EventSchedule and Goal type is updated on SLM:Measurement form which further updates the SLM status on HPD:HelpDesk. SLM:EventSchedule:TAD_PollingEscalation this escalation fires all filters. The time period of this escalation is 5minutes it's a OOTB. Changing the time period of this escalation will resolve the issue Keep it to 3 minutes. Or Set the Escalation Pool and increase the Escalation thread. -- Regards, Amol P. Shah Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Thursday, August 29, 2013 3:36 PM To: arslist@ARSLIST.ORG Subject: Records in SLM:Measurement form are delayed Hello Experts, I am seeking your expertise with regards to an SLM issue. Issue: When an incident is created, the active link INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the SLMDVF field to green. It looks for the value SLM Status = Within The Service Target. The issue here is, the color change is getting delayed, say it takes 4 to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help Desk form is blank for 4 to 5 minutes. Also the creation of corresponding entries on SLM:Measurement form are delayed. Request you to post your thoughts. Thanks Best Regards, Shashidhar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6.04 and Exchange 2013
Hi, I have worked on Exchange Server in one project where the version of remedy was same and exchange server was 2007. We agree that there is some issue with MAPI protocol but it works fine with POP3 (Incoming Email) for Exchange Server version 2010. As per compatibility matrix for email engine 7.6.04 that supports : Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit). Since it is mentioned that there is migration from 2007 to 2013, so I suggest to take support of BMC to check compatibility for Exchange server 2013 for Remedy 7.6.04 as Exchange Server 2013 is newer version. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Thursday, August 29, 2013 2:21 AM To: arslist@ARSLIST.ORG Subject: Remedy 7.6.04 and Exchange 2013 ** Hello, We are using Remedy 7.6.04 and plan on migrating from Exchange 2007 to Exchange 2013. Has anyone gone through this yet? I understand there are some issues with Exchange 2010 and incoming emails into Remedy so I am preparing for more incompatibility with 2013. Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email notifications being sent to obsolete users? Remedy 7.5
Hi,
According to me no need to change the user to Non-support we can use the
arreload.exe utility for this.
Location of file arrelaod.exe is: C:\Program Files\BMC Software\ARSystem
(Your installation directory)
The arreload utility executes the BMC Remedy AR System interface that
enables you to empty the access control cache on one or more BMC Remedy AR
System servers and reload it from a particular User or Group form. If you
experience problems with permissions or behaviors in the Group or User form,
the cache might need to be emptied and reloaded. Run arreload to reload the
cache.
arreload -a adminUser [-o portNumber] {-u|-g} schema
[-f] [-p adminPassword] [-h serverNameValue] [-d]
You can specify the following option in any order on the command line.
Enclose attributes in double quotation
marks:
-f - Deletes all user or group requests from the cache on the specified
target computers before reloading
from the source computer. This option is useful for clearing out obsolete
definitions that are no longer
recognized.
Version: ARS/ITSM 8.1
For more information you can refer to: BMC Remedy AR System 8.1.00 online
documentation.pdf
--
Regards,
Vilas Auti
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Friday, August 16, 2013 5:11 AM
To: arslist@ARSLIST.ORG
Subject: Email notifications being sent to obsolete users? Remedy 7.5
**
I noticed yesterday that when tickets were assigned to groups, we were
getting Undeliverable messages back from the mail server. All of these
were notifications (A ticket has been assigned to your group.) that appear
to have been sent to users who are no longer with the organization, and
whose profiles in Remedy are Obsolete.
I've gone in and changed these Obsolete users to Non-Support. Is there
something I should be doing differently? This is what we've been doing for
years and it's only come up as a problem in the past 2 days.
Thanks!
Lorraine Sanner
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
Hi, Please check below link, it may help you, https://communities.bmc.com/thread/42883?start=0 https://communities.bmc.com/thread/42883?start=0tstart=0 tstart=0 -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, August 13, 2013 10:20 PM To: arslist@ARSLIST.ORG Subject: Installing 2 mid-tiers on the same machine ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRD export from 7.1/import same to 7.6...
Hi Rick, Its because of structural difference in 7.1 and 7.6 its not good to import SRD's from 7.1 to 7.6 It could have been done in two ways : 1. By Import/Export Utility. It works for same version 2. By taking report( *.arx, *.xml , *.csv) Field mapping are not same for forms in different versions. * In 2.2 we don't have variable mapping feature as that of 7.6. -- Regards, Rajeev Ranjan Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Friday, August 09, 2013 5:50 AM To: arslist@ARSLIST.ORG Subject: SRD export from 7.1/import same to 7.6... Hi, everyone, Has anyone successfully exported 7.1 SRD's and imported them into a 7.6 system? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Companies Unrestricted Access
Hi Mark, As per my understanding of issue, to achieve the requirement modify NaviSIte to type as 'Customer, Operating' and while giving Access restriction from people form select NaviSIte name from Customer category. However I tried to change one of company to same, it is not coming under 'Customer' category in people form-Access Restriction tab. It is coming under 'Operating' category. Understanding significance of field '112' and '60900' in ITSM can help to resolve this issue. -- Regards, Nilesh Janjire Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 08, 2013 10:53 PM To: arslist@ARSLIST.ORG Subject: Companies Unrestricted Access ** HI All, Working with 6.3 we have a homegrown Trouble Ticket and Change Request. Anyone in the company with a Remedy account and a write license can see any TT/CR and modify any regardless of assignment. Currently we are moving to ITSM 7.6.04 which is a significant change for us. AS you probably have already guessed some of the challenges for my users is trying to maintain old work habits on a new system. The Tier 1 NOC has ownership over all Incidents so of course they have unrestricted access to all of the Incidents. When the incident is assigned out to a tier 2 group, members of that group also have access to the incident. The CRM's state that they require write access to the incidents even when the incident is not owned or assigned to the CRM group. My original thought was to give the CRM's the Application Permission - Incident Master and restrict access to their customer companies. Works good. Then the CRM's said they also needed access to the operating company. So I tried that in dev, adding the operating company (NaviSIte) to the restriction list. Appears to work fine in the Overview Console but all customers appear in the Incident Console or when doing a search on a field other than company all customer appear and have unrestricted access. One suggestion was to modify NaviSite so it is an operating company and a customer. First I am not sure if it can be done, or if this would invoke the restriction. So I thought I would check with the group before giving this a try. Also if anyone has run into this before, how did you solve it? ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 email-Logo-031813 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Approver Mappings
Hi Team, Following is the Steps to resolve. Step 1. Take the backup of the change request(*.arx). Step2. Reset the value Active Approval(selection Field) in backup. cid:part1.09050204.02040302@vyomlabs.com Step4. Import the modified change request(*.arx) Note: Active Approval is not in the view when we open/modify a Change Request. This will resolve the issue. -- Regards, Rajeev Ranjan Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, August 06, 2013 1:20 AM To: arslist@ARSLIST.ORG Subject: Approver Mappings ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - Pending state with the status reason of Approval Error When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect Resume. The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be Pending state with the status reason of Approval Error but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Re: Notifier and NTE:Notifier Log Forms
Hi, For, Windows 2008 SQL Server 2k8 ARS 7.6.04 ITSM 7.6.04 IF you want Delete filter to function you need to Perform the following steps: 1. Go to Developer Studio 2. Create Overlay of NTE:Notifier(NTE:Notifier Log) form 3. Open NTE:Notifier(NTE:Notifier Log) form 4. Go to Form Menu option and add/remove field to the view and add field z1D_Action to the view and save 5. Open the NTE:Notifier(NTE:Notifier Log)form in Mid_tier search the records and type in z1D_Action=DELETE (if you want to delete all then select All records and then Modify All type in z1D_Action=DELETE) 6. Save the request/requests 7. Request/requests will get deleted through filters(NTE:NTS:Delete_800,NTE:NTL:Delete_795 confirm) We can achieve the same on Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request- system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, August 06, 2013 3:24 AM To: arslist@ARSLIST.ORG Subject: NTE:Notifier and NTE:Notifier Log Forms ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 So I was troubleshooting an issue that caused me to search the NTE:Notifier and NTE:Notifier Log Forms. I had expected NOT to find any records in either form except where there might be an error on the record. I thought (and the Delete Filters, NTE:NTS:Delete_800 and NTE:NTL:Delete_795 confirm) that there should not be any records. Except I found over 48,000. Do I just delete the records? What are the implications/complications of leaving them other than increasing the size of the database? Issues to be aware of if I delete them? How do I get the delete filters to function? Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.gov _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Load Console Confusion!
Hi, There are 21 spread sheet tabs(sheet(tab) 2 CTM:People and tab 15 CTM:PeopleWorklog) on the spreadsheet file People.xls which we keep in folder: C:\Program Files (x86)\BMC Software\DataManagementClient\7.6\Spreadsheets\Foundation. After converting this file to CSV we import this CSV Files, So when data gets imported before promoting we need to validate it. So for resolving the issue of 108:invalid person which is on tab 15 CTM:PeopleWorklog we need to validate all the records on the tab 2 CTM:People. Errors on the tab(sheet) 2 can be like 118-invalid company, 119-invalid department, 162-invalid client type. we need to correct these errors first then validate again error 108-Invalid Person gets resolved. -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, August 01, 2013 3:06 AM To: arslist@ARSLIST.ORG Subject: Data Load Console Confusion! ** ARS 7.6.04 patch1 ITSM 7.6.04 Windows 2008 R2 Server running against MS SQL. Running user tool on the server. I've uploaded via the Data Load Console about 4 records into the People form. Now, I'm trying to load associated Work Log/work history. I'm using the People spreadsheet and have loaded tab 15 with the information. Everything is being loaded with an Activity Type of General Information. Each entry has the same Person ID as the corresponding record already in CTM:People. The problem that I am having is every record when I validate is coming back with an error 108 - Invalid Person. I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from what I see, the person id should be validated almost immediately as the record exists in CTM:People, but obviously, something is going wrong Has anybody ever seen this happen before? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Used By Relationships updating multiple CIs at once
Hi Rick, For v7.6.04 SP1, When we create CI's from Asset console the reconciliation Id's gets generated for that CI. Which is different for all CI's created from AM console. But when we create CI from respective class(form) from user tool other than for BMC.ASSET dataset Reconciliation Id doesn't get generated for those CI's. The given issue is occurred due to same reconciliation Id for multiple CI from one class created for particular organization. From above information I will suggest that if you want only one CI should relate to People with 'used by' association create CI's directly into ASSET dataset. However providing different recon Id for each CI will resolve this issue, it will create same issue when perform reconciliation Identity job for CI's in different dataset. -- Regards, Nilesh Janjire Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, July 26, 2013 10:03 PM To: arslist@ARSLIST.ORG Subject: Used By Relationships updating multiple CIs at once I have about a dozen new CIs in the Hardware Package class (two HW packages, each with multiple versions), and I want to associate Companies to them as individual associations. The only real differences between the CIs are the Name, Model/Version, and Short Description. They have the same Product Categories. So I go to the People tab on the CI, answer the dialogs to associate the CI as a Used By by the Company/Organization, and it all works. Except that it also associates all of the other CIs in that class (and perhaps others, I haven't checked yet) with the same relationship to the same company. Deleting the relationship from one also deletes it from all of the records. What I want is to be able to relate these one at a time. I don't see a way to do that, though I thought that was the way it functioned. I did verify that the Filter in play is NOT doing a table walk, so it isn't related to that. The logs show the Filter is firing one time, updating one record. What am I doing that is causing what I'm seeing, and how can I make the relationship for only one record at a time? ARS/ITSM 7.6.04 SP1 Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Question Conditions
Hi Dinesh, If question is a radio buttons/check boxes or menu,we can add conditions to question. For 1st level question, if there are 3 options in Radio button/check box or menu,we can add three conditions.But we can't add condition within one conditional question i.e we cannot add condition on next level of the question. I found that only one level of conditional question is supported. -- Regards, Preeti Karna Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Sunday, July 28, 2013 11:42 PM To: arslist@ARSLIST.ORG Subject: SRM Question Conditions ** Hello All, How we can configure more than 2 condition in question SR question and mapping. Remedy Version : 7.6.04 SP1 Regards, Dinesh kumar. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
Hi,
that was a typo it should be ('Status*-History.In Progress.TIME' - 'Submit
Date') = (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date')
=(48*60*60)
J
--
Regards,
Jittu Chacko
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, July 23, 2013 7:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
**
Jittu, I'm a little confused with the first part of your query. Wouldn't the
Status History In Progress be greater than the Submit Date, making the value
in the parentheses a negative number?
Drew
Soto Cano Air Base
Palmerola, Honduras
On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support
itsm.supp...@vyomlabs.com wrote:
**
Hi,
We can run a web report qualification as
( 'Submit Date' - 'Status*-History.In Progress.TIME' ) = (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') =(48*60*60)
here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Asset Classification
Hi, As per my knowledge we can Ethernet is a LAN protocol and can be mapped under BMC.CORE:BMC_LAN and CI Type can be Connection- Connectivity Collection in Asset Management. For Further clarification you can also refer to BMC Atrium CMDB 7.6.04 Data Modeling Guide. And relationship can be defined as BMC_HostedAccessPoint. -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, July 23, 2013 10:50 PM To: arslist@ARSLIST.ORG Subject: Asset Classification ** Hi, I have HP Virtual Connect Flex-10 GB Ethernet Modules for BladeSystems. Does anyone have these type of assets in your environment? Trying to figure out if these should be classified as NICs, or if we should create a separate class for them. These HP Ethernet modules need to be related to a server and the chassis. Any recommendations on how to classify these assets to build the correct relationships? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
Hi,
We can run a web report qualification as
( 'Submit Date' - 'Status*-History.In Progress.TIME' ) = (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') =(48*60*60)
here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.
--
Regards,
Jittu Chacko
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY
INSCOM (US)
Sent: Monday, July 22, 2013 11:13 PM
To: arslist@ARSLIST.ORG
Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: My Default Caveat
All,
Our customer is requesting statistics from Remedy. We do not have our
Analytics currently installed. Is there a way to query Incident Management
for number of tickets submitted, acknowledged within 12 hours and resolved
within 48 hours?
Thanks,
Jameka
ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
Window 2008 - 64 Bit
MS SQL 2008 R2
IIS/Tomcat
MidTier 7.6.4 SP 4
Classification: UNCLASSIFIED
Caveats: My Default Caveat
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: What form is arsvcdsp.log turned on from? Dispatcher
Hi All, As per my knowledge arsvcdsp.exe files most often have description AR System Application Command Dispatcher. You can find it running in Task Manager as the process arsvcdsp.exe. In armoniter you can check that if it is started or not, eg:- c:\program files\bmc software\arsystem\arsvcdsp.exe Wed Jul 08 11:01:33 2009 (ARNOTE 0) Wed Jul 08 11:01:33 2009 ARMonitor child process (pid:3508) started. In C:\Program Files\BMC Software\ARSystem we can find arsvcdsp as type application. As process is any piece of S/w that is running on a computer and an application is generally a process that a user has to start so i think their might not be any arsvcdsp .log but this process used by approval server or to run the instance of server group then we can have logs for approval server, application pending etc. -- Regards, Trupti Thorave Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tim rondeau Sent: Wednesday, July 10, 2013 12:52 AM To: arslist@ARSLIST.ORG Subject: What form is arsvcdsp.log turned on from? Dispatcher ** Hi, I was wondering if some can tell me where this log is getting turned on. I do see it in the config, but cant find what form this was turned on from. We are running 7.1 patch 7 on windows. Thanks Tim _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
