Email Issue
Listeners I have an annoying issue with my email engine. We send out approx 20K email/day from our ITSM 7.1 system. We started out almost 2 years ago interfacing with Exchange but, due to the large number of email that we are generating, we moved to an SMTP server (Barracuda appliance). We were on the Barrcuda for many months without incident. Then suddenly, the email engine, while still sending out many email, started randomly hanging. It takes a recycle of the email engine process to restore service. Inbound email from Exchange continues to come in. The Email Engine may work for hours before hanging up or may be as little as 10 minutes depending on the amount of email in the queue. I may hang up during peak times but it also hangs during non-peak times. We switch back to the Exchange Server, but, while it is more reliable than the SMTP server, it also hangs. Nothing in the Email Engine logs (I set the java logging to FINER (com.bmc.arsys.emaildaemon.level = FINER) indicate anything more than normal email coming and going. We had SendEmailSetSize = 500. Thinking we were overwhelming the mail server, we set it down to 50. But, either way, it continues to hang. Has anyone experienced issues with the Email Engine like this? Are there any other logs I can look at that may help determine what the Email Engine is hanging on? Can anyone offer any suggestion that my help resolve this? We are running on ARServer 7.1 patch 9. We are using JRE:1.6.0_10 on a Windows 2003 server and MSSQL 2005 Server. Thanks and regards Dan Wangler, MHS Remedy Support Team Science Applications International Corporation MHS Cyberinfrastructure Services (MCiS) 300 Convent St, Ste 1800, San Antonio, TX 78205 210-338-3162 * 972-979-1970 * dan.wangler@timpo.osd.mil mailto:dan.wangler@timpo.osd.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
DSO Transfer Failing with * Access problem trying to get target form definition, retry later...
Dear List On Thursday, our DSO transfers from our production system to our reporting server started getting errors. The arsdist.log.default showed the following error * Failure during mapping attempt followed by Return Code: 2 Cancel, Delete pending item... I restarted ARServer on both the source machine and the target machine and the symptoms changed to the message * Access problem trying to get target form definition, retry later And instead of deleting the pending request it is now saving it. Our environment * Two Windows Server 2003 running ARServer in a Server Group running production * one in a separate machine used for reporting and Analytics * Action Request System(R) Server Version 7.1.00 Patch 009 201003231347 * MSSQL 2005 server for our database On Wednesday, our primary Server Group server failed with a malloc error and hung. We recycle ARServer on the primary server. It did not look like the Server Group switched operations to the secondary server. After the recycle on the primary server, everything looked good. I include this because of the close proximity to the time DSO started failing, although that did not happen for another 30 hours. On Thursday, approximately 19:23 (13:23 CST),we started receiving the follow on arerror.log: Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003). Ardist.log.default reported Processing item number 0 (Thu Nov 11 2010 19:23:34.7030) DISTPending type -- 1 DISTSource Form -- HPD:Help Desk DISTSource ID -- MHSINC000538466 DISTPending Other -- DIST -m MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server -s HPD:Help Desk -x MHSARMETRICS DISTGet source structure DISTUsing EXISTING cache definition for HPD:Help Desk (MHSAR) DISTHave source structure details, get entry DISTHave entry details, get mapping DIST Filter-specified mapping -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DIST Filter-specified to form -- HPD:Help Desk DIST Filter-specified to server -- MHSARMETRICS DISTMapping name -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DISTTarget form -- HPD:Help Desk DISTTarget server -- MHSARMETRICS DISTGet target structure DISTUsing EXISTING cache definition for HPD:Help Desk (MHSARMETRICS) DISTPerform mapping DIST* Failure during mapping attempt DIST-- To stage: 7 (of 8) Return Code: 2CANCEL DISTDelete pending item - 00012364566 And continued until we recycled ARServer on the primary Server Group server (source) and the reporting server (target). Then, ardist.log.default started with DIST Get a list of items to process (Sat Nov 13 2010 03:37:29.3120) DISTHandleDSOs: lastEntryId = DISTGetDefaultPendingList: lastEntryId = DISTGetDefaultPendingList: Error resetting lastEntryId. DIST1 new item(s) found DIST Processing item number 0 (Sat Nov 13 2010 03:37:29.3120) DISTPending type -- 1 DISTSource Form -- HPD:Help Desk DISTSource ID -- MHSINC000524195 DISTPending Other -- DIST -m MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server -s HPD:Help Desk -x MHSARMETRICS DISTGet source structure DISTUsing NEW cache definition for HPD:Help Desk (MHSAR) DISTHave source structure details, get entry DISTHave entry details, get mapping DIST Filter-specified mapping -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DIST Filter-specified to form -- HPD:Help Desk DIST Filter-specified to server -- MHSARMETRICS DISTMapping name -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DISTTarget form -- HPD:Help Desk DISTTarget server -- MHSARMETRICS DISTGet target structure DIST* Access problem trying to get target form definition, retry later... DISTSleeping for 24:01 minutes It is no longer deleting the pending records but it still having issues with the target form definition. I have checked definitions and everything seem to be correct and unchanged. Has anyone seen this issue with DSO before? Any help with this would be appreciated. Currently, we are no pushing records to our reporting server. Thanks Dan Wangler, MHS Remedy Support Team Science Applications International Corporation MHS Cyberinfrastructure Services (MCiS) 300 Convent St, Ste 1800, San Antonio, TX 78205 210-338-3162 * 972-979-1970 * dan.wangler@timpo.osd.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: DSO Transfer Failing with * Access problem trying to get target form definition, retry later...
Sorry for the listing. I went back over connecting settings and found the tcp port of our target server had been changed. I reset it and everything is now working. Dan Dan Wangler, MHS Remedy Support Team Science Applications International Corporation MHS Cyberinfrastructure Services (MCiS) 300 Convent St, Ste 1800, San Antonio, TX 78205 210-338-3162 * 972-979-1970 * dan.wangler@timpo.osd.mil From: Wangler, Dan Sent: Monday, November 15, 2010 7:32 AM To: 'arslist@ARSLIST.ORG' Cc: Wangler, Dan Subject: DSO Transfer Failing with * Access problem trying to get target form definition, retry later... Dear List On Thursday, our DSO transfers from our production system to our reporting server started getting errors. The arsdist.log.default showed the following error * Failure during mapping attempt followed by Return Code: 2 Cancel, Delete pending item... I restarted ARServer on both the source machine and the target machine and the symptoms changed to the message * Access problem trying to get target form definition, retry later And instead of deleting the pending request it is now saving it. Our environment * Two Windows Server 2003 running ARServer in a Server Group running production * one in a separate machine used for reporting and Analytics * Action Request System(R) Server Version 7.1.00 Patch 009 201003231347 * MSSQL 2005 server for our database On Wednesday, our primary Server Group server failed with a malloc error and hung. We recycle ARServer on the primary server. It did not look like the Server Group switched operations to the secondary server. After the recycle on the primary server, everything looked good. I include this because of the close proximity to the time DSO started failing, although that did not happen for another 30 hours. On Thursday, approximately 19:23 (13:23 CST),we started receiving the follow on arerror.log: Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003). Ardist.log.default reported Processing item number 0 (Thu Nov 11 2010 19:23:34.7030) DISTPending type -- 1 DISTSource Form -- HPD:Help Desk DISTSource ID -- MHSINC000538466 DISTPending Other -- DIST -m MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server -s HPD:Help Desk -x MHSARMETRICS DISTGet source structure DISTUsing EXISTING cache definition for HPD:Help Desk (MHSAR) DISTHave source structure details, get entry DISTHave entry details, get mapping DIST Filter-specified mapping -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DIST Filter-specified to form -- HPD:Help Desk DIST Filter-specified to server -- MHSARMETRICS DISTMapping name -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DISTTarget form -- HPD:Help Desk DISTTarget server -- MHSARMETRICS DISTGet target structure DISTUsing EXISTING cache definition for HPD:Help Desk (MHSARMETRICS) DISTPerform mapping DIST* Failure during mapping attempt DIST-- To stage: 7 (of 8) Return Code: 2CANCEL DISTDelete pending item - 00012364566 And continued until we recycled ARServer on the primary Server Group server (source) and the reporting server (target). Then, ardist.log.default started with DIST Get a list of items to process (Sat Nov 13 2010 03:37:29.3120) DISTHandleDSOs: lastEntryId = DISTGetDefaultPendingList: lastEntryId = DISTGetDefaultPendingList: Error resetting lastEntryId. DIST1 new item(s) found DIST Processing item number 0 (Sat Nov 13 2010 03:37:29.3120) DISTPending type -- 1 DISTSource Form -- HPD:Help Desk DISTSource ID -- MHSINC000524195 DISTPending Other -- DIST -m MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server -s HPD:Help Desk -x MHSARMETRICS DISTGet source structure DISTUsing NEW cache definition for HPD:Help Desk (MHSAR) DISTHave source structure details, get entry DISTHave entry details, get mapping DIST Filter-specified mapping -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DIST Filter-specified to form -- HPD:Help Desk DIST Filter-specified to server -- MHSARMETRICS DISTMapping name -- MHS:BMCA:DSO Transfer from HPD:Help Desk to Analytics Server DISTTarget form -- HPD:Help Desk DISTTarget server -- MHSARMETRICS DISTGet target structure DIST* Access problem trying to get target form definition, retry later... DISTSleeping for 24:01 minutes It is no longer deleting the pending records but it still having issues with the target form definition. I have checked definitions and everything seem to be correct and unchanged. Has anyone seen this issue with DSO before? Any help with this would be appreciated. Currently, we are no pushing records
Re: Missing Email Attachments (Incoming Digitally Signed Email)
Mark I think we had a similar issue. If the email is digitally signed, there should be multiple attachments. The first one would be the smine.p7m. This is the one that the Email Engine strips off and puts in the AR System Email Attachments form. But there are the other attachments. Open the AR System Email Messages form and find the incoming email that was signed. Set the Display Advanced Options to Yes and then click on the Advanced Options tab and then on the Attachment Alternatives tab. Look for the entry with the Attach Label of Email. This attachment is your entire email complete with attachments that came with it into the AR system. You can set up filter to move this attachment wherever you want to so you can open it and the attachments that accompanied it. Regards Dan Dan Wangler, MHS Remedy Support Team Science Applications International Corporation From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Latta Sent: Wednesday, July 14, 2010 12:59 PM To: arslist@ARSLIST.ORG Subject: Missing Email Attachments (Incoming Digitally Signed Email) ARS 7.0.01 Patch 5 Email Engine Patch 5 Microsoft Server 2003 Incoming Email MAPI All, Remedy seems to lose attachments from incoming email messages that are digitally signed. It only sees a smime.p7m attachment. I have verified through Outlook that additional attachments exist. Whether there are additional attachments or not, all digitally signed messages show up in Remedy with a smime.p7m attachment. The message body shows a ... for each attachment that is missing. Does anyone know how to fix this problem? Any help is greatly appreciated. Thanks, Mark The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy. http://www.windowslive.com/campaign/thenewbusy?tile=multiaccountocid=P ID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_4 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} DSO
Thanks
I have been disabling workflow in the same way. I have through about adding
the two fields. I still may end up doing it if we get a lot of calls about the
last modify by fields not showing the correct thing.
Dan
Dan Wangler, SAIC; MHS Remedy Support Team
Tri-Service Infrastructure Management Program Office (TIMPO)
300 Convent St, Suite 1800; San Antonio, Texas, 78205
Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: Tuesday, May 18, 2010 12:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} DSO
We have a similar DSO setup for the reporting box.
Only difference is other than the forms we do not store any workflows
in reporting server also we do not use it as a hotbackup.
But may be the following could be helpful for u r questions as there
is no out of the box configuration that I know of.
1. We created two custom field 'xLastModifiedBy' and
'xLastModifiedDate', and wrote one set fields filter on Submit/Modify
If $USER$ != Distributed Server
Set $USER$ and $TIMESTAMP$ to above fields.
We added all the forms in our system to this filter, so no need to
write one filter per form. Just make sure the above field ids are same
in all the forms.
2. Probably you could just write one filter and attach all the forms
to it. This filter would fire on 0 order and if $USER$ = Distributed
Server skips to 999 filter.
On May 17, 7:50 am, Wangler, Dan dan.wangler@timpo.osd.mil
wrote:
Dear List
We are trying to implement a database replication by using DSO. We have
a duplicate, parallel system to our production that is used for
Analytics/reporting. We have setup DSO to push changes, as they occur,
from the production (source) server to the parallel (target) server.
Our thoughts were to use the target server both for reporting and as a
hot backup. We have all workflow and escalations turned on but are
sending transaction to the target server as Data Only. I wanted to
check to see if anyone is doing this, using DSO to push to a reporting,
and to solicit comments about this approach.
I see one important issue. When a record is created or modified on the
source server, the record always says it was modified last by
Distributed Server. This is probably because DSO pushes the
transaction to the target server and returns a Successful transfer
back to the source server. Is there anyway to retain the real last
modified by and last Modified Date? While the information on the target
server is correct, it is confusing to the user on the source server. In
addition, while DSO is updating fields with the successful status,
another user could have open the form and get the message saying the
ticket had already been updated by someone else since the user opened
it. Is there someway to prevent this from happening?
Another issue we see is that as information is pushed from the source
server to the target server, filters are driven on the target server.
In some cases, modifications on one form causes an update to a different
form and could lead to permissions issues. Is there someway to stop
this without adding to the filter qualification USER' != Distributed
Server? One way, I can think of, is placing the target server in Admin
Only mode. Would the DSO creates and updates take place in Admin Only?
Any comments or suggestions would be greatly appreciated.
Regards
Dan
Dan Wangler, SAIC; MHS Remedy Support Team
Tri-Service Infrastructure Management Program Office (TIMPO)
300 Convent St, Suite 1800; San Antonio, Texas, 78205
Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil
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DSO
Dear List We are trying to implement a database replication by using DSO. We have a duplicate, parallel system to our production that is used for Analytics/reporting. We have setup DSO to push changes, as they occur, from the production (source) server to the parallel (target) server. Our thoughts were to use the target server both for reporting and as a hot backup. We have all workflow and escalations turned on but are sending transaction to the target server as Data Only. I wanted to check to see if anyone is doing this, using DSO to push to a reporting, and to solicit comments about this approach. I see one important issue. When a record is created or modified on the source server, the record always says it was modified last by Distributed Server. This is probably because DSO pushes the transaction to the target server and returns a Successful transfer back to the source server. Is there anyway to retain the real last modified by and last Modified Date? While the information on the target server is correct, it is confusing to the user on the source server. In addition, while DSO is updating fields with the successful status, another user could have open the form and get the message saying the ticket had already been updated by someone else since the user opened it. Is there someway to prevent this from happening? Another issue we see is that as information is pushed from the source server to the target server, filters are driven on the target server. In some cases, modifications on one form causes an update to a different form and could lead to permissions issues. Is there someway to stop this without adding to the filter qualification USER' != Distributed Server? One way, I can think of, is placing the target server in Admin Only mode. Would the DSO creates and updates take place in Admin Only? Any comments or suggestions would be greatly appreciated. Regards Dan Dan Wangler, SAIC; MHS Remedy Support Team Tri-Service Infrastructure Management Program Office (TIMPO) 300 Convent St, Suite 1800; San Antonio, Texas, 78205 Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DSO
William Primarily for redundancy. A couple of months ago, we had DB replication turn on for our failover environment. We had a catastrophic situation when an old DB was loaded on top of our production DB. Because DB replication as turned on, the target DB was corrupted as quickly as the source. Our backups proved to be corrupted. We ended up losing a substantial amount of data. We still use DB replication for our failover but wanted to go to a hot backup as well. This way, if we had the same issues as before and the backups fail again, we would have the reporting server to fall back on. Dan Dan Wangler, SAIC; MHS Remedy Support Team Tri-Service Infrastructure Management Program Office (TIMPO) 300 Convent St, Suite 1800; San Antonio, Texas, 78205 Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Monday, May 17, 2010 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: DSO I have a simple question Dan, I am not being critical here either I just was wondering: Why did you not go with mirroring of the DB solution? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangler, Dan Sent: Monday, May 17, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: DSO ** Dear List We are trying to implement a database replication by using DSO. We have a duplicate, parallel system to our production that is used for Analytics/reporting. We have setup DSO to push changes, as they occur, from the production (source) server to the parallel (target) server. Our thoughts were to use the target server both for reporting and as a hot backup. We have all workflow and escalations turned on but are sending transaction to the target server as Data Only. I wanted to check to see if anyone is doing this, using DSO to push to a reporting, and to solicit comments about this approach. I see one important issue. When a record is created or modified on the source server, the record always says it was modified last by Distributed Server. This is probably because DSO pushes the transaction to the target server and returns a Successful transfer back to the source server. Is there anyway to retain the real last modified by and last Modified Date? While the information on the target server is correct, it is confusing to the user on the source server. In addition, while DSO is updating fields with the successful status, another user could have open the form and get the message saying the ticket had already been updated by someone else since the user opened it. Is there someway to prevent this from happening? Another issue we see is that as information is pushed from the source server to the target server, filters are driven on the target server. In some cases, modifications on one form causes an update to a different form and could lead to permissions issues. Is there someway to stop this without adding to the filter qualification USER' != Distributed Server? One way, I can think of, is placing the target server in Admin Only mode. Would the DSO creates and updates take place in Admin Only? Any comments or suggestions would be greatly appreciated. Regards Dan Dan Wangler, SAIC; MHS Remedy Support Team Tri-Service Infrastructure Management Program Office (TIMPO) 300 Convent St, Suite 1800; San Antonio, Texas, 78205 Phone: 210-338-3162; Email: dan.wangler@timpo.osd.mil _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC
I am going to jump in on this. The reply to Joshua Kitchen's listing was not intended for this list. This was intended to be a forwarded to a personal friend I had just had the salary conversation with. My apologies if this offended anyone. I guess if I knew how to use Outlook and knew the differences between Reply and Forward, I would have one of the high paying jobs. Dan Dan Wangler, From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Friday, March 12, 2010 9:53 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Missing Queries
Dear List I have a couple of customers complaining when they save their queries on MidTier that they can see the queries until they shut down their browsers. They are using MS Internet Explorer Release 6. When they reopen the browser, their saved queries are gone. They can see the Searches option on the action bar. When they click on it, they get a list of additional options like Run My Searches, Run Recent, etc., but, when they expand any of the options, nothing appears. I have verified that their queries are in the AR System Searches Preference form. Some are tagged Recent; others are tagged User-Defined; none are set to Disable. I have had the customers flush there browser cache and restart the browser. But, again, no queries. Has anyone seen this phenomenon before and can anyone suggest a resolution? We are running ARS 7.1 Patch 7 and ITSM 7.0. We are a windows shop running MSSQL on a windows server. Any suggestion would be appreciated. Thanks Dan Wangler, SAIC; MHS Remedy Support Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Missing Queries
We are running MidTier in a load balanced configuration. The searches preferences form reflects our load balancer name. I personally have logged on to each of my MidTiers (through the IP address) and have always been able to see my searches. I have also check in the User Preferences for the customer. One has no Home Page specified. Again, this is consistent with my preferences and mine is working. Dan Dan Wangler, SAIC; MHS Remedy Support Team From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Chafin Sent: Thursday, January 28, 2010 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Missing Queries We had the same issue when we change our Mid-Tier registered server name. Since it was a new name we had to update the server name in AR System Search Preferences to equal the first server name in the list Sent from my Verizon Wireless BlackBerry From: Wangler, Dan dan.wangler@timpo.osd.mil Date: Thu, 28 Jan 2010 06:44:24 -0600 To: arslist@ARSLIST.ORG Subject: Missing Queries Dear List I have a couple of customers complaining when they save their queries on MidTier that they can see the queries until they shut down their browsers. They are using MS Internet Explorer Release 6. When they reopen the browser, their saved queries are gone. They can see the Searches option on the action bar. When they click on it, they get a list of additional options like Run My Searches, Run Recent, etc., but, when they expand any of the options, nothing appears. I have verified that their queries are in the AR System Searches Preference form. Some are tagged Recent; others are tagged User-Defined; none are set to Disable. I have had the customers flush there browser cache and restart the browser. But, again, no queries. Has anyone seen this phenomenon before and can anyone suggest a resolution? We are running ARS 7.1 Patch 7 and ITSM 7.0. We are a windows shop running MSSQL on a windows server. Any suggestion would be appreciated. Thanks Dan Wangler, SAIC; MHS Remedy Support Team _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Missing Queries
The list of servers are the same on both our Midtiers, same name and same order. However, none of our Searches Preferences entries have a specific server name. They all have our load balancer name. All our Searches Preferences entries reference the load balancer name, including my own which is working. Dan Wangler, SAIC; MHS Remedy Support Team From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Chafin Sent: Thursday, January 28, 2010 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Missing Queries Each of our mid-tier servers had to have the same server list in the same order since we also use load balance Check the persons record in AR System Search Preferences and compare to yours, the server should be the ARS name and not the load balance name Our Mid-tier is on 7.1 HTH Sent from my Verizon Wireless BlackBerry From: Wangler, Dan dan.wangler@timpo.osd.mil Date: Thu, 28 Jan 2010 08:03:37 -0600 To: arslist@ARSLIST.ORG Subject: Re: Missing Queries We are running MidTier in a load balanced configuration. The searches preferences form reflects our load balancer name. I personally have logged on to each of my MidTiers (through the IP address) and have always been able to see my searches. I have also check in the User Preferences for the customer. One has no Home Page specified. Again, this is consistent with my preferences and mine is working. Dan Dan Wangler, SAIC; MHS Remedy Support Team From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Chafin Sent: Thursday, January 28, 2010 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Missing Queries We had the same issue when we change our Mid-Tier registered server name. Since it was a new name we had to update the server name in AR System Search Preferences to equal the first server name in the list Sent from my Verizon Wireless BlackBerry From: Wangler, Dan dan.wangler@timpo.osd.mil Date: Thu, 28 Jan 2010 06:44:24 -0600 To: arslist@ARSLIST.ORG Subject: Missing Queries Dear List I have a couple of customers complaining when they save their queries on MidTier that they can see the queries until they shut down their browsers. They are using MS Internet Explorer Release 6. When they reopen the browser, their saved queries are gone. They can see the Searches option on the action bar. When they click on it, they get a list of additional options like Run My Searches, Run Recent, etc., but, when they expand any of the options, nothing appears. I have verified that their queries are in the AR System Searches Preference form. Some are tagged Recent; others are tagged User-Defined; none are set to Disable. I have had the customers flush there browser cache and restart the browser. But, again, no queries. Has anyone seen this phenomenon before and can anyone suggest a resolution? We are running ARS 7.1 Patch 7 and ITSM 7.0. We are a windows shop running MSSQL on a windows server. Any suggestion would be appreciated. Thanks Dan Wangler, SAIC; MHS Remedy Support Team _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Subscribing to ARSLIST
Dwayne You can do a Google search for ARSLIST. The first entry is entitled Archives of arslist@arslist.org Open it. There is a link for subscribing to the list. Dan Dan Wangler, SAIC MHS Remedy Support Team Phone: 210-388-3162 Email: dan.wangler@timpo.osd.mil From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Thursday, October 01, 2009 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Subscribing to ARSLIST Thanks, Frederick! I also got an off-line reply from Brad Benedict (sorry if I am using your name without permission) directing me to: http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslistA=1. But how would a new Remedy administrator know to do either of these? Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, October 01, 2009 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Subscribing to ARSLIST ** I still do the god old fashioned method of sending an email to the list server To:lists...@listserv.rbugs.com Subject:List Command Body:SUBSCRIBE ARSLIST Joe H. Smith (of course replacing Joe H. Smith with the real name) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Thursday, October 01, 2009 11:58 AM To: arslist@ARSLIST.ORG Subject: Subscribing to ARSLIST ** Dear List, I am trying to help a new user subscribe to ARSLIST. I once found instructions on the BMC Support website, but now I can't find them again. I went to the archives and Subscriber's Corner and selected Show: All Lists, but it didn't bring up ARSLIST. I appreciate BMC's desire to not own ARSLIST, but it seems that letting people know about its existence would not be going too far. Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid-Tier - Checking the number of characters in a Char field.
Rocky I figured you would reply to this. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rockwell, Rocky Sent: Friday, October 31, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier - Checking the number of characters in a Char field. Why use a javascript function, when remedy can do it. Add a display only integer field and then create an active link to set the display integer field to the length of the character field minus the character to allow. The field now contains how many character you are over. Then do another active link with a runif that checks for greater then 0 and the action of the active link pops an error with a message that say it is to big with the number of characters in the integer field. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Friday, October 31, 2008 12:44 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier - Checking the number of characters in a Char field. All, ARS 7.1 ARS Server Mid-Ter 7.01 Tomcat Does someone know of a way add a javascipt function into a Mid-Tier Active Link or a Forms Webpage to check the number of characters in a character field? I tried a function that was posted on the list which is not working. We have a character field on a form that we only want 50 characters typed into it. Regards, Bala Patel Remedy Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Web Service Error
Fred Again, thanks for the information. Tried making the change but got the same error. We are going over the WL logs to see if we can find out what it objects to. Dan Wangler, [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** Not on WebLogic unfortunately, we use Apache/Tomcat here. My first thought would be that WebLogic is not handling the in the URL correctly Try the following ... In soapUI when you have a request up, change the endpoint url (top of the screen above the data). Replace the character in the url with amp; i.e. xWebservice= changes to xamp;Webservice= Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** Fred Thanks for the link. I have downloaded and installed the soupUi. First indications are pointing to a possible configuration issue on our web server (WebLogic Express 8.1.3). Just before getting the error below, we are getting a 500 Internal Server Error. We are now trying to understand that error. Do you have any experience addressing internal web server errors? Dan Wangler, [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** It sounds sounds like you have a mapping difference (character to non character field, ...). Try getting the free soapUI tool ( http://www.soapui.org ) and test if it has a problem pulling your data. That will tell if it is something in the service itself or something in your new Test form. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Web Service Error
Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Error
Fred Thanks for the link. I have downloaded and installed the soupUi. First indications are pointing to a possible configuration issue on our web server (WebLogic Express 8.1.3). Just before getting the error below, we are getting a 500 Internal Server Error. We are now trying to understand that error. Do you have any experience addressing internal web server errors? Dan Wangler, [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 01, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error ** It sounds sounds like you have a mapping difference (character to non character field, ...). Try getting the free soapUI tool ( http://www.soapui.org ) and test if it has a problem pulling your data. That will tell if it is something in the service itself or something in your new Test form. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Wednesday, October 01, 2008 12:52 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Dear List We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and getting errors. Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1 patch 5 is running under WebLogic Express 8.1.3 on the same server. We have Java 1.4.2_12 install. We have a home grown helpdesk application. We want another application to pull information from our HD form. We have setup a Web Service on our HD form. We have mapped everything; we have created a WSDL. We can view the WSDL pressing the View button on the Web Service definition page. Everything looks good on this side. For testing purposes, we have created a new AR form with a subset of the fields that are on our HD form. We have created a filter to pull information, on modify, through Web Service from our HD app to the new form.. However, when we open the second form and modify an entry, we get the following: ARERR [9130] An exception occurred from the WebService class : java.lang.IncompatibleClassChangeError; nested exception is: java.lang.IncompatibleClassChangeError Has anyone ever seen this error? Can anyone offer any suggestions for resolving this error. Thanks Dan Wangler, [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
I just had a situation where a customer could receive email from my Outlook account but could not receive information sent directly from our Unix server (where ARS is running) through sendmail. He add to include our server in his safelist.Don't know what type of mail system or mail filtering system he is using. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Thursday, April 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails ** Chris: In the past, I've seen spam filtering cause organizations to not receive Remedy email alerts. It might be GroupWise itself or it may be some integrated security application (eg, Norton/Symantec). HTH, --Phil - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 6:14:05 AM Subject: One company not able to recieve emails ** Hey everyone- We support 27 different ‘companies’ (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we’re able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don’t use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it’s possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Group Floating Write License Issue
Dear List We are trying to set up a Server Group. Below is our environment. We are running ARS 7.0.1 patch 3 on Sun Unix serverss with Solaris 9 with and Oracle 10. DB #1 and DB #2 are remote databases. In our development environment, the primary server is Server #1. In our production environment, the primary server is Server #2. We have another server that we are using for test, Server #3. It will be part of the production environment at the conclusion of our testing. We have different ar.conf files to point Server #3 to either the production or the development databases. Both Server #1 and server #2 are fully licensed with an AR Server and AR User Floating licenses. The floating licenses have been generated with the hostid for Server #1 in development and the hostid for Server #2 in production, each with a server group name of sg1. The license keys were also defined with SERVERGROUP=sg1 in the License Key Information field. Server #3 is fully licensed with an AR Server license key. When we first brought up Server #3 as part of the development environment using the ar.conf #1 file, we installed the same AR User Floating license key we have on Server #1. We checked the License Tab under the Server Information menu item in the Admin tool and saw 3 fixed write licenses and 5 floating write licenses corresponding to the license keys we had installed. We ran tests with users logging on to both machines. Each was able to see the data in the database. Each received warnings when the same records was being updated by moth. It appears to work as designed. After testing in the development environment, we shut down Server #3 and restarted it with the ar.conf file #2 to reflect the production environment. The server came up. According to the Server Group logs, Server #3 recognized it coming online and connecting to the Server Group. We still had the user floating license from Server #1 installed on Server #3. We deleted it and installed a key from Server #2. However, when we went to check the licenses in the license tab, it showed 3 fixed write licenses and 0 floating write licenses. We tried logging from both Server #2 and Server #3 with user floating licenses. We were able to work on Server #2 but only got a floating read licenses on Server #3. We tried several combination but never could get the floating write licenses to appear in the production environment. We then shut down Server #3 and restarted it with ar.conf file #1 to put it back into the development environment. But we saw the same results as in production. ARS is recognizing the server license but not the floating licenses. We have tried many difference combinations to get ARS to recognize the floating licenses but we have not been successful Has anyone had issues setting up a server group and floating write licenses and could not get the user licenses to connect? We feel we are overlooking something simple. But after a week of trial and error, we are no closer to solving this than when we started. Any ideas as to why the licenses are not connecting? Development Environment Production Environment Primary Server = Server #1 Primary Server = Server2 Database = DB #1 Database = DB #2 SERVERGROUP=sg1SERVERGROUP=sg1 Test Server = Server 3 ar.conf for Development environment = ar.conf #1 ar.conf for Production environment = ar.conf #2 Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Floating Write License Issue
David Please see my comments in red. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, April 22, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group Floating Write License Issue I could be wrong here, but it was my understanding that in ARS v7 the licenses are stored in the database, not in the file system. I don't think this is true for 7.0.1. Keys are still required and stored in a file on the server. Although armonitor.conf still contains a pointer to the old location of the license files, these no longer exist. So, you will probably not have a multilicense file to delete. Still have .multilicense and, yes, it is created new everytime I delete it. I am assuming that you have 2 ARS servers sharing one database, either the dev database (servers 1 and 3) or when you switch, the production database (servers 2 and 3). When you added server 3 to your production server and deleted the floating licenses, you were deleting the floating licenses from your production database (i.e. from server 2). Actually, I deleted the floating license key from server #3. It was in the arsystem.lic file while it was running with Server #1. After I deleted that from Server #3, I selected a floating license key from Server #2 and installed it on Server #3/ What you should have done is to ADD the server license for server 3 to the one already visible (which was for server 2). The production and development servers need to have different server group names. Perhaps in hindsight, I should have named them differently. But since they are stored in the database and neither database should know about the other. So naming the the same should not be an issue. You need to end up with the following licenses stored in the databases: Dev server database - AR Server Licenses for server 1 and server 3, and floating licenses for server group dev Prod server database - AR Server Licenses for server 2 and server 3, and floating licenses for server group prod Again, for 7.0.1, I do not believe the keys are stored in the database. In Unix-Solaris, they are stored in file /etc/arsystem/server_name/arsystem.lic. In other words, the server 3 licenses needs to be added to both server groups. Only the floating license needs to be installed on both servers. For the servers, the ARServer key has to be installed individually on each server. Bear in mind that when you connect to a server, the licenses you view are those stored in the database you are connecting to, not to the bit of hardware you happen to be connecting through. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error 1950 Expanding Menus
Norm I did not more looking into this and it appears that the ARERR 1950 has to do with Windows heap exhaustion. The large menu we have contributes to this but, apparently, Internet Explorer is a major heap consumer as well. We had one customer where we simply had her shutdown her IE and she was able to expand the menu. There is an procedure for expanding the heap (http://blogs.zdnet.com/Bott/?p=269). However, our Windows people are cautioned against raising the value very much. We will continue to monitor the situation and have the customer shutdown IE and see if they can continue working on the client. Thanks for your information Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus So I take it the problem is not constant...and thus not 100% reproducible? I take it the problem is sporadic? If the problem is reproducible, I'd go to the person's desk, make the error appear, close down the client, reopen it, change the menu display type, expand the menu, and see if the error goes away. Sorry if I'm being overly obvious! Also, I'm wondering, does the menu in question have a lot of tiers...as in: Menu - Sub Menu - Sub Menu - Sub Menu - Sub Menu - Item I'm wondering if the cascading style of the default menu type is causing an unhandled exception or something similar that does not occur with the smart menus. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Norm We have thought of that too. It seems that when someone gets the 1950, he will continue to get it until he shuts down the client. We have tried to change the menu type before he shuts down and it has had no affect. I cannot say what happens if he changes it to Smart and shuts down and reopens the client. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus OK...another thing--have you tried changing the menu display type to *Smart Menus*? I seem to recall seeing this somewhere before and the problem disappears when the menu type is changed to a Smart Menu...this isn't a fix for the problem--more of a workaround--but it might be a troubleshooting lead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Norm That is one of the first things we started looking at. The memory in use does not appreciable increase and the total amount if memory is never approached in the ones I have looked at. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Question for you--if you open the form with the menu in question, launch task manager, note how much memory aruser.exe is consuming, then expand the menu, does memory consumption spike markedly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Error 1950 Expanding Menus ** To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the IT Services Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds
Error 1950 Expanding Menus
To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the IT Services Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. We are using AR 7.0.1 patch 3. We have some customers using the 7.0, 7.0.1 and 7.0.1p3 clients. All are receiving this error. We are a multinational company with approx 3500 client users. We are seeing the error at many locations including the US and Europe. While this is not a frequent occurrence, it is very frustrating to the ones who gets it. The menu referenced above is a large menu, 5800+ entries in a search menu. Has anyone see this error and did you find a resolution? Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error 1950 Expanding Menus
Norm That is one of the first things we started looking at. The memory in use does not appreciable increase and the total amount if memory is never approached in the ones I have looked at. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Question for you--if you open the form with the menu in question, launch task manager, note how much memory aruser.exe is consuming, then expand the menu, does memory consumption spike markedly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Error 1950 Expanding Menus ** To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the IT Services Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. We are using AR 7.0.1 patch 3. We have some customers using the 7.0, 7.0.1 and 7.0.1p3 clients. All are receiving this error. We are a multinational company with approx 3500 client users. We are seeing the error at many locations including the US and Europe. While this is not a frequent occurrence, it is very frustrating to the ones who gets it. The menu referenced above is a large menu, 5800+ entries in a search menu. Has anyone see this error and did you find a resolution? Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error 1950 Expanding Menus
Norm We have thought of that too. It seems that when someone gets the 1950, he will continue to get it until he shuts down the client. We have tried to change the menu type before he shuts down and it has had no affect. I cannot say what happens if he changes it to Smart and shuts down and reopens the client. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus OK...another thing--have you tried changing the menu display type to *Smart Menus*? I seem to recall seeing this somewhere before and the problem disappears when the menu type is changed to a Smart Menu...this isn't a fix for the problem--more of a workaround--but it might be a troubleshooting lead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Norm That is one of the first things we started looking at. The memory in use does not appreciable increase and the total amount if memory is never approached in the ones I have looked at. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Question for you--if you open the form with the menu in question, launch task manager, note how much memory aruser.exe is consuming, then expand the menu, does memory consumption spike markedly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Error 1950 Expanding Menus ** To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the IT Services Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. We are using AR 7.0.1 patch 3. We have some customers using the 7.0, 7.0.1 and 7.0.1p3 clients. All are receiving this error. We are a multinational company with approx 3500 client users. We are seeing the error at many locations including the US and Europe. While this is not a frequent occurrence, it is very frustrating to the ones who gets it. The menu referenced above is a large menu, 5800+ entries in a search menu. Has anyone see this error and did you find a resolution? Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error 1950 Expanding Menus
Norm Attached is an email from one of my users in Germany. She has provided memory information in the attached. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus OK...another thing--have you tried changing the menu display type to *Smart Menus*? I seem to recall seeing this somewhere before and the problem disappears when the menu type is changed to a Smart Menu...this isn't a fix for the problem--more of a workaround--but it might be a troubleshooting lead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Norm That is one of the first things we started looking at. The memory in use does not appreciable increase and the total amount if memory is never approached in the ones I have looked at. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Error 1950 Expanding Menus Question for you--if you open the form with the menu in question, launch task manager, note how much memory aruser.exe is consuming, then expand the menu, does memory consumption spike markedly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Error 1950 Expanding Menus ** To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the IT Services Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. We are using AR 7.0.1 patch 3. We have some customers using the 7.0, 7.0.1 and 7.0.1p3 clients. All are receiving this error. We are a multinational company with approx 3500 client users. We are seeing the error at many locations including the US and Europe. While this is not a frequent occurrence, it is very frustrating to the ones who gets it. The menu referenced above is a large menu, 5800+ entries in a search menu. Has anyone see this error and did you find a resolution? Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ---BeginMessage--- Dan, this problem just occurred to me for the first time today, after Siggi showed it to me. He has had it continuously. My client Memory: 1 GB Disk space free: 45 GB Home: W:Server My client failed earlier this morning. I could not get it to restart and call up the IT Services Help Desk at all. Now, without changing anything, I can get to all levels of the IT Services menu. I’ll check the commit charge on the next time it occurs
Re: arserver.exe Memory Usage 7.0.01
Jase We were running ARS 7.0.1 unpatched on a Unix server. We were constandly crashing due to a memory leak. Patch 3 fixed that and stabilized the system. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, February 20, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 ** Hello All, 7.0.01 Unpatched Sql Server 2005 I was told by support that 7.0.01 had a known memory leak. after about 3 months of continously running, our prod box finally crashed due to no more available memory. Has anyone else been told it's a known memory leak? Thanks, Jase On 2/19/08, Joe DeSouza [EMAIL PROTECTED] wrote: ** Did anyone get any indication from Support that they are likely to organize an effort internally to clean up the current ITSM application to remove the extra overheads by deleting unused objects especially forms from within the application? This is almost an impossible task on a short term engagement unless you have a ready list of what can be safely deleted that is not used in any of the applications. I so wish there is an effort internally by BMC engineering to clean this app up. IMHO this should be among one of the priority fixes in a forthcoming patch... Did BMC Support give an indication to anyone that they are likley to make that effort to clean the applications up? Joe Never miss a thing. Make Yahoo your homepage. http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User Tool Error 1950 - Error Loading Menu
Dear list We have a strange problem with some of our User Tool users. We have a home built help desk application running ARS 7.0.1 patch 3. On the form we have a character field will a menu. On another character field, we have a search menu that uses the selection from the first menu to get entries for the second menu. The list that is returned in the second menu can be quite long. We are getting complaints from some user that when they select an item from the first field and then try to list the entries for the second field, they are getting the following: Error Loading Menu (ARERR 1950) * and the following error running a macro (a macro that has been running for years) against the same form: Not enough storage is available to do this operation. Close some open forms and try again. Clearning the user tool cache does not resolve it. The only way to get out of this situation is to close the user tool and reopen it. Has anyone else encountered problems similar to these? Is there a possible memory leak in the 7.0.1 p3 version of the user tool? The field expansions, although a bit slow, seem to work OK from the web. Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Action Parsing
To all Parsing on incoming email with the Email Engine? Maybe we need to move this project up in priority. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, January 30, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Email Action Parsing Believe it or not we are still running armaild. I am looking to convert to using the email engine to capture and parse incoming email templates. In our dev. environment I have changed the Email Action setting to Parse on the MailBox configuration form and it appears to be working. However, I am wondering if there are going to be any adverse\unexpected impacts to the email engine. Any thoughts? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Upgradation of Remedy server from V6 to V7
Anarb We upgraded from 5.1.2 to 7.0 earlier back in May. We have a homegrown helpdesk application running on Solaris 9 and Oracle 10g. We were converting from ARS/MT 5.1.2 running on Solaris 8 and Oracle 9i. Below are some of the challenges we had. With 7.0, Remedy uses a reserved range of groups ids from 6 to 6. We had already used part of this range and had to move them out of the range. Some of the affected forms are Group, SHR:ApplicationGroups, SHR:Groupinfo, User, SHR:People and SHR:People Support Group, in additional to other customized forms where that we had stored the GroupId. DB size was another issue we faced. We are a multinational company with customers in Japan and other countries who desire to use their own language. Pre-5, our customer could work tickets in any language and it would work. Remedy called this garbage-in, garbage-out because the type of language was not specified in either ARS or our Oracle DB. If the Chinese input in their language, it would be a bit pattern stored in Oracle. When retrieved, the bit pattern would be presented in the same fashion and the Chinese could recognize them. For Rel 5, Remedy starting their Unicode implementation. The Java in MidTier translated the incoming national characters into something that resembled US Ascii. When retrieved, they would usually be presented back to the customers as ?'s. We had to put in a workaround to get the web to work for them. In 7, we decided to go full Unicode. This worked great. All countries can input their own language now. But it increased our DB size by 2-3 times. We were not expecting that type of growth. There was also a data organization change between rel 5 and rel 7. We essentially got around that by running a clean install of ARS on a separate server and letting it create the tables in Oracle. We then did an ARS export, import of the data to convert it to the new Rel 7 structure. We also had some MidTier issues. Some of the functionality on our Rel 5 pages did not work well on MT 7. We had some recoding to do there. Stay away from 7.0.1 releases before patch 3. Patch 3 resolved a major memory leak issue with ARS and a major headache for use.. Hope this helps. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Friday, December 07, 2007 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Upgradation of Remedy server from V6 to V7 The answer would depend on what applications you are running on there. - running standard out of the box applications, its probably a relatively simple process of mapping old data to the revised forms. Note - relatively . - running heavily customised v6 (or earlier) applications, then you will have to spend a lot of time scoping the changes that have been made to the application (hoping that all the changes have been adequately documented). - running your own in-house custom applications, you'll mainly have to look into what links you have to the various system/people/group/etc forms, your workflow will have to be amended to reflect the different structure of the system on v7. Regards, and good luck with the migration, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Arnab Baral Sent: 07 December 2007 15:00 To: arslist@ARSLIST.ORG Subject: Upgradation of Remedy server from V6 to V7 ** Hi, I have an upcoming assignment on Upgradation of Remedy server from V6 to V7. Please give me details on the consequences and implications that might occur while this upgradation is performed. If anybody can provide me with a Doc for the same it would be a great help. Regards Arnab Baral Remedy Developer __20060125___This posting was submitted with HTML in it___ Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] . The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the
Re: Friday Humor - Questions that have Confused humankind!!
What do you call a lady who delivers with the US Postal Service? A mail woman or a fe-mail man? Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe Sent: Friday, December 07, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Questions that have Confused humankind!! ** In A Bug's Life the ladybug-guy never really adjusted to being a male of the species. On Dec 7, 2007 9:43 AM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** What do you call a male ladybug? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, December 07, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor - Questions that have Confused humankind!! Questions that have Confused humankind!! a.. Who was the first person to look at a cow and say, \I think I\'ll squeeze these dangly things here, and drink whatever comes out?\ a.. Why do toasters always have a setting that burns the toast to a horrible crisp, which no decent human being would eat? a.. Why is there a light in the fridge and not in the freezer? a.. If Jimmy cracks corn and no one cares, why is there a song about him? a.. If the professor on Gilligan\'s Island can make a radio out of coconut, why can\'t he fix a hole in a boat? a.. Why does Goofy stand erect while Pluto remains on all fours? They\'re both dogs! a.. What do you call male ballerinas? a.. If Wile E. Coyote had enough money to buy all that Acme crap,why didn\'t he just buy dinner? a.. If quizzes are quizzical, what are tests? a.. If corn oil is made from corn, and vegetable oil is made from vegetables, then what is baby oil made from? a.. If electricity comes from electrons, does morality come from morons? a.. Isn\'t Disney World just a people trap operated by a mouse? a.. Why do the Alphabet song and Twinkle, Twinkle Little Star have the same tune? a.. Do illiterate people get the full effect of Alphabet Soup? a.. Did you ever notice that when you blow in a dog\'s face, he gets mad at you, but when you take him on a car ride, he can\'t wait to stick his head out the window into the wind? a.. Does pushing the elevator button more than once make it arrive faster? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: External customers viewing tickets
Janet We are faced with the same issue. We want an external facing web page but we don't want users of that web page from accessing any one else's. An aproach we are taking is to direct the customer to a control panel and restrict what he can see through Active Links. We are still discussing how we will allow the external to access the page, whether to punch wholes in the firewall or use reverse proxy. But, the customer will have only one url he can access and only after he logs ins (he will have to register with us first). That web page will produce a control panel. Since the customer logged in, we will show him only his tickets and, if he is part of a group, tickets pertaining to his group. If he tries to view a ticket submitted by someone else, it will fail our qualification and will produce no records. Hope this gives you some idea. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Monday, November 19, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: External customers viewing tickets I would like to hear how others have reduced the risk of customers being able to see another customer's records in Remedy. We have external customers that are wanting to view their tickets and related information. One large customer has various departments that it wants to see only their departments information while the IT group sees tickets for the entire company. I thought I had this locked down with filters on the customer and site name but someone found a hole by doing a partial search. I have fixed that issue but now I am tasked to find the Best Practice for allowing customers to view tickets. Any suggestions are appreciated. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS Chat Integration
Rob We are just now integrating the Webex WebACD product into our help desk application for CHAT. The company already has Webex and the WebACD was no additional charge. We have integrated it into some of our Web submit pages. As the customer fills out and submits a Web ticket, we intercept and pop up a dialog that says we have CHAT support of the selected product. If the customer selects Yes, we open a window into the web based WebACD. If the customer selects No, the processing concludes. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tucker, Rob Sent: Monday, November 12, 2007 8:50 AM To: arslist@ARSLIST.ORG Subject: ARS Chat Integration Hello All: Has anyone done a java based chat integration with Remedy? Anything product you prefer over another? I'm looking to replace a product called 'Right Now' so call center agents would see requested chats, pick them from a queue which would create an incident, then on close the content of the chat would be dumped into the incident worklog. Thanks! -Rob Rob Tucker New Edge Networks __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Vancouver...
Here is some more information Jarl How about Grouse Mountain in North Vancouver Or Capilano Suspension Bridge in North Vancouver Or Stanley Park just north of the Convention Center Or Skytrain or SeaBus with terminals near the Convention Center Or Granville Island, across downtown from the Convention Center. Other downtown walking tours are described in a walking tours guide located at http://www.city.vancouver.bc.ca/commsvcs/wuf/8Downtown.pdf. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 24, 2007 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Vancouver... ** Depends on what you like. My wife and I really enjoyed Granville Island, which is a HUGE Farmer's market and local artisan place - you could spend half a day there. West Vancouver is very pretty, even for those of us used to the beauty of the Pacific Northwest. You might take a drive up to Whistler, which is equally scenic. That's probably a full-day trip. You could take a ferry over to Victoria, which is a very beautiful city, but in a very different way than Vancouver. Hotel web sites probably could give more ideas. Rick On 10/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, Got a couple of days before the conference, anyone have some tip to spend these days in Vancouver... Like; What not to miss in Vancouver... Thanks, Jarl __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
View Field Problem?
Hello We are trying to implement a CHAT capability from our home grown help desk application. We have a simplifeid submit web form where the user keys in his id number and hits enter and we populate most of the rest of the form from LDAP. The customer then selects a product and a description of the problem. If the customer selects a partcular product and is a member of a particular organizationl, we popup a dialog telling his that we have CHAT help for this product and asks him if he wants to use it. If he selects No, the ticket gets entered and the customer is through with the form. If he selects yes, we close that dialog and open another dialog, passing the name of the customer and his email address. The form that comes up contains a view field. It accepts the information passed to it and formulates a URL that we set the View Field to. Nothing out of the ordinary at this point. In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated for the View Field starting at the upper left hand corner. This work greats. It is just what my customers want to see. However, in Internet Explorer, the URL moves itself to the lower right hand corner of the View Field almost entirely off the field. No scroll bars or anything to adjust to it. I can extend the View Field to accommodate the url but it really look stupid with it being off the screen and the customer having to scroll down and to the right to see the url. Have any of you used View Fields before and have experience a similar problem? We are trying to go live with this at the middle of the month but I cannot get passed this positioning issue. Pertinent Information: We are using ARS 7.0.1 patch 3 for arserver and MidTier We are using a Sun V440 server running Solaris 9 and Oracle 10 for the arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. We have Sun Java 1.4.2 running on the Web Server We have tried several versions of Firefox with several versions of Sun Java on the workstations. They all seem to work. We have tried several versions of Internet Explorer from 6.1 to 7.0 with Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all works the same. IE moves the URL off the vield field, down and to the right. Any help or suggestions would be most appreciated. By the way, the url we are trying to displace is this: https://tichd.webex.com/tichd/webacd.wbx?AT=pqformQID=4552UID=0SK=5ce 49ae1097bc01582e2ea86c230e317f_4912=Danf_4917=Wanglerf_4922=myemailad [EMAIL PROTECTED] The url accesses Webex's WebACD chat feature. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Welton We have ARS 7.0.1 installed and we see at least 1 server crash per day. It appears that there is a memory leak and crashes when all memory is in use. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy version 7 in production
Bruce We are trying to get ARS 7.0.1 installed on a Unix Sunfire V440, Solaris 9 and Oracle 10g with MT 7.0.1 running on a separate V240. Have you done anything with UNICODE. We have some Japanese customers that need to input in their native language. We are looking at possible UNICODE to accommodate them. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] CHD, Architecture and Critical Processes Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D. Sent: Thursday, March 01, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy version 7 in production We are on version 7.0.01 as of 17 February. Other than some instability of the Mid-tier, which is apparently caused by the Apache Tomcat component, we're seeing no problems. We upgraded from 5.1. We have 20+ applications in production, all home-grown. Windows 2003 MS SQL Server 2005 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Thursday, March 01, 2007 9:03 AM To: arslist@ARSLIST.ORG Subject: Remedy version 7 in production ** Hi, all I was just wondering if anyone on this list has put Remedy version 7 into live production. If so, how is your experience so far? Is it stable once you have it up and running? We are thinking about upgrading ARS, Midtier and Service desk. We also have some homemade applications that need to work on the new platform. Our ARS is currently on version 4 and the Helpdesk is on 6.3 (yes, it's old, but also exceptionally stable). Best regards, Runar *** Runar Helle - IT-ingeniør, KDA IT Kongsberg Defence Aerospace AS P.O. Box 1003, N-3616 Kongsberg NORWAY Office: (+47) 32 28 66 20 Mobile: (+47) 951 91 986 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Web: www.kongsberg.com *** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: javascript to make login upper case.
Rocky We have a problem. Give me a call!. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] CHD, Architecture and Critical Processes Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rockwell, Rocky Sent: Sunday, February 04, 2007 1:02 PM To: arslist@ARSLIST.ORG Subject: javascript to make login upper case. Folks, I could have sworn that I saw something in the list to change the lower case login id upper case for the mid-tier. Now I cannot find it. I even looked in the arslist archives and could not find it. Could someone send this again, I need to do basically the same thing except make it lower case. Thanks in advance -- *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
