AREmail problems - ARS 6.3
le:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers DEBUG: Bad provider entry: Any ideas would be most appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AREmail problems - ARS 6.3
Yep, they are actually copied from the production serverwhich got me
thinking this morning, so I tried using an IMAP4 email box on my current
production box, and sure enough, it failed the same way. I suspect I need
to update the javamail.providers file with an entry for imap4 Just not
sure what that would be yet!
Thanks for the idea Joe!
On Wed, Aug 6, 2014 at 5:25 PM, Joe D'Souza wrote:
> **
>
> Did you run a comparison on the file system? This looks like a missing jar
> file somewhere if all other factors (versions of AR Server, JRE/JDK etc.)
> are the same as the working server.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* Wednesday, August 06, 2014 5:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* AREmail problems - ARS 6.3
>
>
>
> **
>
> Hello all!
>
>
>
> Got a bit of a problem and I'm really floundering
>
>
>
> I've got an old ARS 6.3 installation that I have to fail over to my DR
> server. We've never had the email piece working on the DR side, but I need
> to get it going now.
>
>
>
> It's AREmail 6.3 running on a Solaris box.
>
>
>
> I'm trying to set up an imap outgoing server. I can get the email engine
> started, but fromt here it is all down hill.
>
>
>
> Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
> through the error logs:
>
>
>
> Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> javax.mail.MessagingException: Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>
> at javax.mail.Service.connect(Service.java:233)
>
> at javax.mail.Service.connect(Service.java:134)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:579)
>
>
>
> Additionally, when I look at the emaild.sh_log file, I see the following:
>
>
>
> Application has started Version: 06.03.00 patch 022 200706151326
>
> Checking connection to server: ntcprdrem247 ...
>
> Using JRE: 1.4.2_34
>
> loaded library
>
> Successfully connected.
>
> DEBUG: JavaMail version 1.3
>
> DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: Bad provider entry:
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
>
> DEBUG: Tables of loaded providers
>
> DEBUG: Providers Listed By Class Name:
> {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
> m...@remedy.com],
> com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
> Microsystems, Inc],
> com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
> Microsystems, Inc],
> gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
> d...@gnu.org]}
>
> DEBUG: Providers Listed By Protocol:
> {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> mapitransport=javax.mail.Provider[TRANSPORT,mapitra
Re: AREmail problems - ARS 6.3
I think your dead on Fred, I realized this morning that it (IMAP4) doesn't
work on my current prod box either (I use MBOX there). I think I need to
track down the verbiage for the javamail.providers file uses for imap4 (it
only has an entry for MBOX).
Thanks for the Idea!
On Wed, Aug 6, 2014 at 5:55 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> Do you have access to the server where AREmail works? If so try copying
> the jar files over to the DR server.
>
>
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* Wednesday, August 06, 2014 4:12 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* AREmail problems - ARS 6.3
>
>
>
> **
>
> Hello all!
>
>
>
> Got a bit of a problem and I'm really floundering
>
>
>
> I've got an old ARS 6.3 installation that I have to fail over to my DR
> server. We've never had the email piece working on the DR side, but I need
> to get it going now.
>
>
>
> It's AREmail 6.3 running on a Solaris box.
>
>
>
> I'm trying to set up an imap outgoing server. I can get the email engine
> started, but fromt here it is all down hill.
>
>
>
> Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
> through the error logs:
>
>
>
> Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> javax.mail.MessagingException: Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>
> at javax.mail.Service.connect(Service.java:233)
>
> at javax.mail.Service.connect(Service.java:134)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:579)
>
>
>
> Additionally, when I look at the emaild.sh_log file, I see the following:
>
>
>
> Application has started Version: 06.03.00 patch 022 200706151326
>
> Checking connection to server: ntcprdrem247 ...
>
> Using JRE: 1.4.2_34
>
> loaded library
>
> Successfully connected.
>
> DEBUG: JavaMail version 1.3
>
> DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: Bad provider entry:
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
>
> DEBUG: Tables of loaded providers
>
> DEBUG: Providers Listed By Class Name:
> {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
> m...@remedy.com],
> com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
> Microsystems, Inc],
> com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
> Microsystems, Inc],
> gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
> d...@gnu.org]}
>
> DEBUG: Providers Listed By Protocol:
> {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
> m...@remedy.com],
> pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
Re: AREmail problems - ARS 6.3
I don't know Pat, I think I just need to update my Javamail.providers file
though
On Wed, Aug 6, 2014 at 7:03 PM, Pat Zandi wrote:
> **
> In this version wasn't there a autofix function like : delete all the
> forms and then run aremail -x -i. Or something like that and it reinstalls
> the whole system and them u just configure and voila. I know I did that
> but that was 2002?I can't remember
>
> Sent from my iPhone
>
> On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W" <
> frederick.w.gro...@xo.com> wrote:
>
> **
>
> Do you have access to the server where AREmail works? If so try copying
> the jar files over to the DR server.
>
>
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren
> R. Baltimore II
> *Sent:* Wednesday, August 06, 2014 4:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* AREmail problems - ARS 6.3
>
>
>
> **
>
> Hello all!
>
>
>
> Got a bit of a problem and I'm really floundering
>
>
>
> I've got an old ARS 6.3 installation that I have to fail over to my DR
> server. We've never had the email piece working on the DR side, but I need
> to get it going now.
>
>
>
> It's AREmail 6.3 running on a Solaris box.
>
>
>
> I'm trying to set up an imap outgoing server. I can get the email engine
> started, but fromt here it is all down hill.
>
>
>
> Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
> through the error logs:
>
>
>
> Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> javax.mail.MessagingException: Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>
> at javax.mail.Service.connect(Service.java:233)
>
> at javax.mail.Service.connect(Service.java:134)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:579)
>
>
>
> Additionally, when I look at the emaild.sh_log file, I see the following:
>
>
>
> Application has started Version: 06.03.00 patch 022 200706151326
>
> Checking connection to server: ntcprdrem247 ...
>
> Using JRE: 1.4.2_34
>
> loaded library
>
> Successfully connected.
>
> DEBUG: JavaMail version 1.3
>
> DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: Bad provider entry:
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
>
> DEBUG: Tables of loaded providers
>
> DEBUG: Providers Listed By Class Name:
> {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
> m...@remedy.com],
> com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
> Microsystems, Inc],
> com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
> Microsystems, Inc],
> gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
> d...@gnu.org]}
>
> DEBUG: Providers Listed By Protocol:
> {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
> Microsystems, Inc],
> mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
>
Re: AREmail problems - ARS 6.3
It's supposed to be! At least that's what my exchange folks tell me
(famous last words).
Thanks for the thought though!
On Wed, Aug 6, 2014 at 8:29 PM, Schon, Stuart
wrote:
> **
>
> Is the DR server/AREMail trusted by the Exchange Server? if not then the
> connection will be rejected
>
>
>
>
>
> *Stuart SchonService Desk Systems - ManagerFujitsu Australia Limited*
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pat Zandi
> *Sent:* Thursday, 7 August 2014 9:04 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AREmail problems - ARS 6.3
>
>
>
> **
>
> In this version wasn't there a autofix function like : delete all the
> forms and then run aremail -x -i. Or something like that and it reinstalls
> the whole system and them u just configure and voila. I know I did that
> but that was 2002?I can't remember
>
> Sent from my iPhone
>
>
> On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W" <
> frederick.w.gro...@xo.com> wrote:
>
> **
>
> Do you have access to the server where AREmail works? If so try copying
> the jar files over to the DR server.
>
>
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren
> R. Baltimore II
> *Sent:* Wednesday, August 06, 2014 4:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* AREmail problems - ARS 6.3
>
>
>
> **
>
> Hello all!
>
>
>
> Got a bit of a problem and I'm really floundering
>
>
>
> I've got an old ARS 6.3 installation that I have to fail over to my DR
> server. We've never had the email piece working on the DR side, but I need
> to get it going now.
>
>
>
> It's AREmail 6.3 running on a Solaris box.
>
>
>
> I'm trying to set up an imap outgoing server. I can get the email engine
> started, but fromt here it is all down hill.
>
>
>
> Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
> through the error logs:
>
>
>
> Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> javax.mail.MessagingException: Connection reset;
>
> nested exception is:
>
> java.net.SocketException: Connection reset
>
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>
> at javax.mail.Service.connect(Service.java:233)
>
> at javax.mail.Service.connect(Service.java:134)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:579)
>
>
>
> Additionally, when I look at the emaild.sh_log file, I see the following:
>
>
>
> Application has started Version: 06.03.00 patch 022 200706151326
>
> Checking connection to server: ntcprdrem247 ...
>
> Using JRE: 1.4.2_34
>
> loaded library
>
> Successfully connected.
>
> DEBUG: JavaMail version 1.3
>
> DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: Bad provider entry:
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
>
> DEBUG: URL
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource:
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
>
> DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
>
> DEBUG: Tables of loaded providers
>
> DEBUG: Providers Listed By Class Name:
> {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
> m...@remedy.com],
> com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
> m...@remedy.com],
> com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
> Microsystems, Inc],
> com.sun.mail.imap.IMAPStore=javax.mail.Provider[STO
Re: OT: Friday Humor
LOL! Took me a moment to figure out what you were looking at. Love a sense of humor! Warren On Fri, Sep 19, 2014 at 10:00 AM, Boyd, Rebecca wrote: > ** > Under the category of "Why didn't I think of that" > > http://gardner-webb.libguides.com/support.php > > TGIF > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Diff Files and Migrator
Lisa, I believe what you need to do is actually save off the DEF files and run the difference report against those. Saving the difference report is just saving a report (I think...it's been awhile since I used the migrator!) On Fri, Oct 10, 2014 at 12:27 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > If I ran a diff in Migrator on one form and saved the file on my > desktop, that's a history of what those forms looked like at that > particular time right? > > Let's say I change that form a day later. If I open that diff file at a > later date will it show the new differences? Or keep the old ones that > was captured before the changes? > > Lisa Kemes > Remedy Consultant > Dev Technology Group > DLA Office: (717) 770-6437 > Cell Phone: (717) 602-9460 > lisa.ke...@devtechnology.com > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Mercurial
Anyone use Mercurial for Version Control? ARS 7.6.04. Opinions? Warren Baltimore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mercurial
Yep...we're just not there yet. On Tue, Oct 21, 2014 at 12:49 PM, Rick Cook wrote: > ** > You know that 8.x has version control built into it? > > Rick Cook > > On Tue, Oct 21, 2014 at 9:43 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Anyone use Mercurial for Version Control? ARS 7.6.04. Opinions? >> >> Warren Baltimore >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OLD Midtier and New technology....
I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing wrote: > ** > > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get > it to connect. > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > >> ** >> I'm hoping that there are some folks experiencing this. >> >> I've got a pretty old (and soon to be retired) ARS installation. ARS >> 6.3, Midtier 6.3, ITSM 6.3. >> >> The midtier is running on a Solaris box using Apache and New Atlanta. >> >> Recently, my organization decided that the bleeding edge of techcnology >> was a good place to go. So, as part of a refresh, they dropped Brand New >> Windows 8.1 machines on everyones desk. YAY! These machines are all using >> IE 11. >> >> Now, I have a small subset of users (at least the ones I know about) who >> are having a hell of a time with this setup. They are unable to log into >> our Remedy installation via IE. When they do, they get the following error: >> >> Caught excepetion undefined: undefined - TypeError: >> >> Object doesn't support property or method 'getAttribute'...AT: >> >> undefined >> >> A few of these people have been able to get by this error by clearing >> the cache, taking the site out of and then back into compatability mode. >> But with most, no amount of cajoling will get the site to run. >> >> My org is experimenting with putting Firefox out there, I'm hopeful that >> this will resolve the issue, but until then I'm stuck. Has anyone ran up >> against this issue? Were you able to get around it? Do you hate Win 8.1 >> as much as I do? >> >> Thanks in advance! >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
I appreciate everyone's responses. I'm kind of between a rock and a hard place on this one. I can't update the midtier or make any changes to the environment (it's a long sad story). Luckily, I just discovered that we have older versions of IE available to my users via Citrix, so I can direct them to that. Hopefully in the next month or so we will be moving to 7.6.04 (and then I can start the upgrade process to 8.1!). On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi wrote: > ** > It does ??? How may I ask ... > Cannot remember that .. > Tomcat? Severely exec? We sphere? > > Is that in compatibility mode too? > > > > Sent from my iPhone > > On Oct 31, 2014, at 8:35 PM, LJ LongWing wrote: > > ** > > But, it still has problems with ie11 > On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: > >> ** >> Actually 7 does work >> >> Sent from my iPhone >> >> On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: >> >> ** >> >> for a ‘hail mary’, try mid-tier version 7 >> >> >> >> *Joel* >> >> Joel Senderjdsen...@earthlink.net310.829.5552 >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ >> LongWing >> *Sent:* Friday, October 31, 2014 6:07 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: OLD Midtier and New technology >> >> >> >> ** >> >> yeathat's probably not going to workI just tried adding an 8.1 to >> a 6.3 server I have here and got >> >> >> >> ARServer (): ERROR (8203): The server's RPC version is not >> supported >> >> >> >> it's just too oldso yea...Firefox may be your only way out of the >> situation. >> >> >> >> On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing >> wrote: >> >> you could install Mid-Tier on new hardware without touching the old one >> at alljust to check to see if it works :) >> >> >> >> On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> I thought about it. But the server is in code freeze due to its advanced >> years and the fact that we're going to retire it soon. If I screwed it up, >> i'd be in a world of hurt. >> >> >> >> On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing >> wrote: >> >> ** >> >> This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier >> against that remedy server, it might alleviate the problems if you can get >> it to connect. >> >> On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> I'm hoping that there are some folks experiencing this. >> >> >> >> I've got a pretty old (and soon to be retired) ARS installation. ARS >> 6.3, Midtier 6.3, ITSM 6.3. >> >> >> >> The midtier is running on a Solaris box using Apache and New Atlanta. >> >> >> >> Recently, my organization decided that the bleeding edge of techcnology >> was a good place to go. So, as part of a refresh, they dropped Brand New >> Windows 8.1 machines on everyones desk. YAY! These machines are all using >> IE 11. >> >> >> >> Now, I have a small subset of users (at least the ones I know about) who >> are having a hell of a time with this setup. They are unable to log into >> our Remedy installation via IE. When they do, they get the following error: >> >> Caught excepetion undefined: undefined - TypeError: >> >> Object doesn't support property or method 'getAttribute'...AT: >> >> undefined >> >> A few of these people have been able to get by this error by clearing >> the cache, taking the site out of and then back into compatability mode. >> But with most, no amount of cajoling will get the site to run. >> >> >> >> My org is experimenting with putting Firefox out there, I'm hopeful that >> this will resolve the issue, but until then I'm stuck. Has anyone ran up >> against this issue? Were you able to get around it? Do you hate Win 8.1 >> as much as I do? >> >> >> >> Thanks in advance! >> >> -- >> >> >> >> Warren R. Baltimore II >> >> Remedy Developer >> >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20
Re: OLD Midtier and New technology....
It is We've forced it by policy to always be in compatibility mode. On Mon, Nov 3, 2014 at 9:31 AM, arslist wrote: > ** > > Try putting their IE11 into compatability mode > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* November 3, 2014 7:28 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OLD Midtier and New technology > > > > ** > > I appreciate everyone's responses. I'm kind of between a rock and a hard > place on this one. I can't update the midtier or make any changes to the > environment (it's a long sad story). Luckily, I just discovered that we > have older versions of IE available to my users via Citrix, so I can direct > them to that. > > > > Hopefully in the next month or so we will be moving to 7.6.04 (and then I > can start the upgrade process to 8.1!). > > > > On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi wrote: > > ** > > It does ??? How may I ask ... > > Cannot remember that .. > > Tomcat? Severely exec? We sphere? > > > > Is that in compatibility mode too? > > > > > > > Sent from my iPhone > > > On Oct 31, 2014, at 8:35 PM, LJ LongWing wrote: > > ** > > But, it still has problems with ie11 > > On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: > > ** > > Actually 7 does work > > Sent from my iPhone > > > On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: > > ** > > for a ‘hail mary’, try mid-tier version 7 > > > > *Joel* > > Joel Senderjdsen...@earthlink.net310.829.5552 > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ > LongWing > *Sent:* Friday, October 31, 2014 6:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OLD Midtier and New technology > > > > ** > > yeathat's probably not going to workI just tried adding an 8.1 to > a 6.3 server I have here and got > > > > ARServer (): ERROR (8203): The server's RPC version is not > supported > > > > it's just too oldso yea...Firefox may be your only way out of the > situation. > > > > On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing > wrote: > > you could install Mid-Tier on new hardware without touching the old one at > alljust to check to see if it works :) > > > > On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I thought about it. But the server is in code freeze due to its advanced > years and the fact that we're going to retire it soon. If I screwed it up, > i'd be in a world of hurt. > > > > On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing > wrote: > > ** > > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get > it to connect. > > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > > ** > > I'm hoping that there are some folks experiencing this. > > > > I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, > Midtier 6.3, ITSM 6.3. > > > > The midtier is running on a Solaris box using Apache and New Atlanta. > > > > Recently, my organization decided that the bleeding edge of techcnology > was a good place to go. So, as part of a refresh, they dropped Brand New > Windows 8.1 machines on everyones desk. YAY! These machines are all using > IE 11. > > > > Now, I have a small subset of users (at least the ones I know about) who > are having a hell of a time with this setup. They are unable to log into > our Remedy installation via IE. When they do, they get the following error: > > Caught excepetion undefined: undefined - TypeError: > > Object doesn't support property or method 'getAttribute'...AT: > > undefined > > A few of these people have been able to get by this error by clearing the > cache, taking the site out of and then back into compatability mode. But > with most, no amount of cajoling will get the site to run. > > > > My org is experimenting with putting Firefox out there, I'm hopeful that > this will resolve the issue, but until then I'm stuck. Has anyone ran up > against this issue? Were you able to get around it? Do you hate Win 8.1 > as much as I do? > > > > Thanks in advance! > > -- > > > > Warren R. Baltimore II > > Remedy Developer &g
Re: OT: What was the first ARS app you built?
an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Friday Fun with Kinetic Task
John, That is pretty cool! On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > > I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and > a bunch of other places this last year. > > This demo/example seems to be very well received. > > I put together a quick video in case anybody else wanted to see it. > > Hopefully it generates some good ideas… > > http://vimeo.com/111858070 > > > Basically - it is Kinetic Task — hooked up to Vimeo and then an ITSM > system to fetch tickets assigned, work them, close them. > > Here is a link to Kinetic Task if you want to try any of this yourself: > http://www.kineticdata.com/products/task/ > Here is to download Kinetic Task > http://www.kineticdata.com/products/task/request-information/ > Here is Kinetic Community which has Kinetic Task info > http://community.kineticdata.com/ > > Under Kinetic Task — you can find: > -handlers (our terminology for integration connectors) > -sources (our terminology for Web-hooks) > > > Feel free to email me off-line if you have any questions. > (john.sundb...@kineticdata.com) > > *** I would love to hear what people think of the idea. > (Basically - 0 software installed, works anywhere you have texting, simple) > > > Have fun, > > -John > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Friday Humor Overlays
I remember playing with it at a buddy's house. Had to be around '73. I thought it was the coolest thing I had ever seen! On Mon, Dec 15, 2014 at 2:13 PM, Rick Westbrock wrote: > > My first thought was of my wife's Odyssey system that is sitting in our > garage. I actually hooked it up to an old CRT television a few years ago > just to dink around with it. It was an authentic recreation as the TV was > about a 12" screen or so. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Friday, December 12, 2014 2:06 PM > To: arslist@ARSLIST.ORG > Subject: Re: Friday Humor Overlays > > Hi, > > I am sad to say that this was one of my first thought sa well ;-) > > Best Regards - Misi, RRR AB, http://rrr.se > > > So can his family then sue BMC? > > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > > Sent: Friday, December 12, 2014 4:06 PM > > To: arslist@ARSLIST.ORG > > Subject: [arslist] Friday Humor Overlays > > > > Hi, > > > > The inventor of the first gaming console Ralph Baer passed away this > week. > > > > The gaming console Magnavox Oddyssey was released in 1972 . > > > > Ralph Baer also seems to have been first with OVERLAYS. > > > > Check out the OVERLAYS at the bottom of the page: > > http://www.magnavox-odyssey.com/Standard%20games.htm > > > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > > 2011) > > > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > > Find these products, and many free tools and utilities, at http://rrr.se > . > > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Plugin errors
Good morning/afternoon/evening! Recently, we've been seeing plugin errors creeping into our environment. They have now gotten to a point where the system can no longer function as designed. ARS 7.6.04 Patch 5 CMDB 7.6.05 Patch 5 Mid-Tier 7.6.04 Patch 5 Apache Tomcat 6.0.20 Windows 2008 Standard Server (virtual) MS SQL 2008 We are seeing similar issues with different functionality on both our Dev and Prod environments. PRODUCTION 3 identical application servers and 3 identical Mid Tier servers (running Apache Tomcat 6.0.20). We see the following error when we try to create a "Seat" in our CMDB. [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous tli error - System error (connection refused) If we attempt to open the Impact Simulator, we see a similar error: Cannot establish a network connection to the AR System Plug-In server : [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) We turned down 2 of the 3 app servers and did not receive the error. However when we bring up the other 2, we continue to see them. DEVELOPMENT We see similar errors, but they come about differently. Single app server and a single mid tier. When we open the "AR System Administration: Server Information" form, we see this error: The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) TROUBLESHOOTING TO DATE I've checked our ar.cfg files and armonitor files and they seem to be pointing to all the right places. I can't find anything that is specific to this error in the kbase (although I've found things similar). When I run through the troubleshooting for these similar things, everything seems to be OK. We have turned on just about every type of logging we can thing of. And other than the Plug in does not exist error, we haven't found anything. I suspect I have missed something. I'm hoping this will ring a bell with someone out there. I did open a ticket with BMC. They have escalated the issue to Engineering. Any help would be most appreciated. Thank you in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin errors
I'll check. Thanks Fred! On Wed, Jan 28, 2015 at 11:28 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > On the dev server do you see the plugin loading in the arplugin.log ? (On > the Dev server I would make sure the Plugin log level is set to ALL) > > > > On Prod you might want to check that the plugin passwords have not been > messed up in the Admin Console -> Connection Settings > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Wednesday, January 28, 2015 10:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Plugin errors > > > > ** > > Good morning/afternoon/evening! > > Recently, we've been seeing plugin errors creeping into our environment. > They have now gotten to a point where the system can no longer function as > designed. > > ARS 7.6.04 Patch 5 > > CMDB 7.6.05 Patch 5 > > Mid-Tier 7.6.04 Patch 5 > > Apache Tomcat 6.0.20 > > Windows 2008 Standard Server (virtual) > > MS SQL 2008 > > We are seeing similar issues with different functionality on both our Dev > and Prod environments. > > PRODUCTION > > 3 identical application servers and 3 identical Mid Tier servers (running > Apache Tomcat 6.0.20). > > We see the following error when we try to create a "Seat" in our CMDB. > > [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous > tli error - System error (connection refused) > > If we attempt to open the Impact Simulator, we see a similar error: > Cannot establish a network connection to the AR System Plug-In server : > [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - > System error (Connection refused) (ARERR 8760) > > We turned down 2 of the 3 app servers and did not receive the error. > However when we bring up the other 2, we continue to see them. > > > DEVELOPMENT > > We see similar errors, but they come about differently. > > Single app server and a single mid tier. > > When we open the "AR System Administration: Server Information" form, we > see this error: > > > > The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION > (ARERR 8755) > > > > TROUBLESHOOTING TO DATE > > I've checked our ar.cfg files and armonitor files and they seem to be > pointing to all the right places. I can't find anything that is specific > to this error in the kbase (although I've found things similar). When I > run through the troubleshooting for these similar things, everything seems > to be OK. > > We have turned on just about every type of logging we can thing of. And > other than the Plug in does not exist error, we haven't found anything. > > > > I suspect I have missed something. I'm hoping this will ring a bell with > someone out there. > > I did open a ticket with BMC. They have escalated the issue to > Engineering. > > Any help would be most appreciated. > > > Thank you in Advance! > > Warren > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin errors
in that file that looks something like > > > > > > > > > > > and then several lines that look like > > > > I typically set all of these to debug. These are not changeable during > runtime like the C plugin is...so I just set them to debug and let them run > constantly. > > So.with this, you should be able to take a look at your configurations > and ensure that everything is correct.please come back and ask any > clarifying question you might have :) > > > > On Wed, Jan 28, 2015 at 9:06 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> >> Good morning/afternoon/evening! >> >> Recently, we've been seeing plugin errors creeping into our environment. >> They have now gotten to a point where the system can no longer function as >> designed. >> >> ARS 7.6.04 Patch 5 >> >> CMDB 7.6.05 Patch 5 >> >> Mid-Tier 7.6.04 Patch 5 >> >> Apache Tomcat 6.0.20 >> >> Windows 2008 Standard Server (virtual) >> >> MS SQL 2008 >> >> We are seeing similar issues with different functionality on both our Dev >> and Prod environments. >> >> PRODUCTION >> >> 3 identical application servers and 3 identical Mid Tier servers (running >> Apache Tomcat 6.0.20). >> >> We see the following error when we try to create a "Seat" in our CMDB. >> >> [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous >> tli error - System error (connection refused) >> >> If we attempt to open the Impact Simulator, we see a similar error: >> Cannot establish a network connection to the AR System Plug-In server : >> [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - >> System error (Connection refused) (ARERR 8760) >> >> We turned down 2 of the 3 app servers and did not receive the error. >> However when we bring up the other 2, we continue to see them. >> >> >> DEVELOPMENT >> >> We see similar errors, but they come about differently. >> >> Single app server and a single mid tier. >> >> When we open the "AR System Administration: Server Information" form, we >> see this error: >> >> >> >> The specified plug-in does not exist. : >> REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755) >> >> >> >> TROUBLESHOOTING TO DATE >> >> I've checked our ar.cfg files and armonitor files and they seem to be >> pointing to all the right places. I can't find anything that is specific >> to this error in the kbase (although I've found things similar). When I >> run through the troubleshooting for these similar things, everything seems >> to be OK. >> >> We have turned on just about every type of logging we can thing of. And >> other than the Plug in does not exist error, we haven't found anything. >> >> >> >> I suspect I have missed something. I'm hoping this will ring a bell with >> someone out there. >> >> I did open a ticket with BMC. They have escalated the issue to >> Engineering. >> >> Any help would be most appreciated. >> >> >> Thank you in Advance! >> >> Warren >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: User Preference
It is local Lisa. Wherever the other logs (active links etc.) are saved. On Jan 29, 2015 2:17 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < lisa.kemes@dla.mil> wrote: > If you select Server Filters to Yes on the User Preference form for your > account, where does this log get created? I'm assuming on the server? (AR) > > Lisa Kemes > Remedy Consultant > Dev Technology Group > DLA Office: (717) 770-6437 > Cell Phone: (717) 602-9460 > lisa.ke...@devtechnology.com > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
USER_CACHE Problems
ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: USER_CACHE Problems
Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > ** > Deleting and recreating their user record works? > > - Karthik > > On 12 February 2015 at 18:29, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> ARS 6.3 >> Oracle 10x >> Sun OS 5.1 >> >> A little help please! >> >> My legacy server is showing an issue that I have not dealt with before. >> >> A couple of days, my database started showing some problems related to >> tablespace. This caused a bunch of weird issues. The tablespace issue has >> been resolved. A couple of my users had closed their clients during that >> time and when they came back received the error message that they were >> still logged on and would they like the other session closed. They would >> answer in the affirmative, but when they would then log back on, they would >> get the same message. I then tried to kick them off from the admin tool, >> but they would still get the message. >> >> I then triggered (I think) a re-cache by adding a display only checkbox >> and then doing a modify all against all users with that checkbox checked. >> I did this based on kbase articles that talked about this type of issue. >> However I still have a couple of users who are getting this message. >> >> User logs don't show a need for them to be released, in fact they just >> show them logging in as normal. >> >> They are able to work by just closing (using the x to close the window). >> None the less, it is very annoying! >> >> Any ideas? >> >> Thanks! >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > - Karthik > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: USER_CACHE Problems
I'll give it a shot It's been awhile since I've tried one of these triggers On Thu, Feb 12, 2015 at 8:58 AM, Misi Mladoniczky wrote: > Hi, > > Have you tried the arreload-program? > arreload -u User -f -a adminuser -p adminpassword > > The -f is supposed to flush the cache before reloading it. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Deleting and recreating their user record works? > > > > - Karthik > > > > On 12 February 2015 at 18:29, Warren R. Baltimore II < > > warrenbaltim...@gmail.com> wrote: > > > >> ** > >> ARS 6.3 > >> Oracle 10x > >> Sun OS 5.1 > >> > >> A little help please! > >> > >> My legacy server is showing an issue that I have not dealt with before. > >> > >> A couple of days, my database started showing some problems related to > >> tablespace. This caused a bunch of weird issues. The tablespace issue > has > >> been resolved. A couple of my users had closed their clients during > that > >> time and when they came back received the error message that they were > >> still logged on and would they like the other session closed. They > would > >> answer in the affirmative, but when they would then log back on, they > would > >> get the same message. I then tried to kick them off from the admin > tool, > >> but they would still get the message. > >> > >> I then triggered (I think) a re-cache by adding a display only checkbox > >> and then doing a modify all against all users with that checkbox > checked. > >> I did this based on kbase articles that talked about this type of issue. > >> However I still have a couple of users who are getting this message. > >> > >> User logs don't show a need for them to be released, in fact they just > >> show them logging in as normal. > >> > >> They are able to work by just closing (using the x to close the window). > >> None the less, it is very annoying! > >> > >> Any ideas? > >> > >> Thanks! > >> > >> -- > >> Warren R. Baltimore II > >> Remedy Developer > >> 410-533-5367 > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > > > > > -- > > - Karthik > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: USER_CACHE Problems
I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > The logged in status for a user is only in memory (not stored in the > database) so have you restarted the AR System? > > When using the arreload utility make sure to turn off the max number of > records returned limit (if you have one set on the server) before running > or you will only get that number of users loaded into the user_cache > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, February 12, 2015 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > Hi, > > Have you tried the arreload-program? > arreload -u User -f -a adminuser -p adminpassword > > The -f is supposed to flush the cache before reloading it. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > Gave it a shotno joy in mudville I'm afraid Thanks for the idea > though! > > -Original Message----- > On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > ** > Deleting and recreating their user record works? > > - Karthik > > -Original Message- > On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: > ** > ARS 6.3 > Oracle 10x > Sun OS 5.1 > > A little help please! > > My legacy server is showing an issue that I have not dealt with before. > > A couple of days, my database started showing some problems related to > tablespace. This caused a bunch of weird issues. The tablespace issue has > been resolved. A couple of my users had closed their clients during that > time and when they came back received the error message that they were > still logged on and would they like the other session closed. They would > answer in the affirmative, but when they would then log back on, they would > get the same message. I then tried to kick them off from the admin tool, > but they would still get the message. > > I then triggered (I think) a re-cache by adding a display only checkbox > and then doing a modify all against all users with that checkbox checked. > I did this based on kbase articles that talked about this type of issue. > However I still have a couple of users who are getting this message. > > User logs don't show a need for them to be released, in fact they just > show them logging in as normal. > > They are able to work by just closing (using the x to close the window). > None the less, it is very annoying! > > Any ideas? > > Thanks! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: USER_CACHE Problems
Disable-Admin-Ops is set to F I set the port using: set ARTCPPORT [portid] It's not a server group On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > Are you in a server group or have the config entry Disable-Admin-Ops > turned on? > > Are you using a specific port for your server? If so set the ARTCPPORT > environment variable first > export ARTCPPORT=123456 > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:41 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > I did bounce the Remedy system after the problem started. It didn't work > though I've been trying the following command: > > # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" > -f -d > > I get the following: > > Action Request System Reload Cache Manager Version 6.03.00 patch 016 > Remedy, a BMC Software company. > Copyright (c) 1991 - 2005 BMC Software, Inc. > All rights reserved. > Summary of command line arguments: >User form: User >Group form : >Admin user : [userid] >Update server: [servername] >Flush items from CURRENT server only > Verifying Admin access to 'source' server -- [servername] >FAILED! > Message not in catalog; Message number = 329 (ARERR 329) >[servername] > > ARERR 329 : > Invalid password or authentication string for an existing user > The password you have specified for the user name is not recognized. The > problem can be > either with the password or with the authentication string (if using NT > authentication, the > authentication string is the NT domain) or both. Enter the password > defined for this user > name to access the system as that user. > > I've used both Demo with a Fixed license and Admin privs. as well as my > own user id that also has admin privs. Am I missing something? > > > -Original Message- > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > The logged in status for a user is only in memory (not stored in the > database) so have you restarted the AR System? > > When using the arreload utility make sure to turn off the max number of > records returned limit (if you have one set on the server) before running > or you will only get that number of users loaded into the user_cache > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, February 12, 2015 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > Hi, > > Have you tried the arreload-program? > arreload -u User -f -a adminuser -p adminpassword > > The -f is supposed to flush the cache before reloading it. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > Gave it a shotno joy in mudville I'm afraid Thanks for the idea > though! > > -Original Message- > On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > ** > Deleting and recreating their user record works? > > - Karthik > > -Original Message- > On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: > ** > ARS 6.3 > Oracle 10x > Sun OS 5.1 > > A little help please! > > My legacy server is showing an issue that I have not dealt with before. > > A couple of days, my database started showing some problems related to > tablespace. This caused a bunch of weird issues. The tablespace issue has > been resolved. A couple of my users had closed their clients during that > time and when they came back received the error message that they were > still logged on and would they like the other session closed. They would > answer in the affirmative, but when they would then log back on, they would > get the same message. I then tried to kick them off from the admin tool, > but they would still get the message. > > I then triggered (I think) a re-cache by adding a display only checkbox > and then doing a modify all against all users with that checkbox checked. > I did this based on kbase articles that talked about this type of issue. > However I still have a couple of users who are getting this m
Re: USER_CACHE Problems
I tried that Mark by utilizing a display only check box on the form. I figured that would workmaybe not? I also tried giving the user Administrator level privileges. As I expected, the problem went away. But the moment I took them back, the problem was back. If he just clicks the x in the warning box, he can work. The funny thing is that it pops back up when he opens his helpdesk case form. I suspect this may have something to do with the Helpdesk license assigned to him. Just a guess though. On Thu, Feb 12, 2015 at 10:26 AM, Walters, Mark wrote: > If you're having problems with arreload you can force a reload of the > user_cache table by doing a Modify All on all of the records in the User > form - select them all and change a field such as the Creator/Submitter - > one that you're not worried about. This will cause a delete from/insert > into the user_cache table for each user. > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:41 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > I did bounce the Remedy system after the problem started. It didn't work > though I've been trying the following command: > > # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" -f > -d > > I get the following: > > Action Request System Reload Cache Manager Version 6.03.00 patch 016 > Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, > Inc. All rights reserved. > Summary of command line arguments: >User form: User >Group form : >Admin user : [userid] >Update server: [servername] >Flush items from CURRENT server only > Verifying Admin access to 'source' server -- [servername] >FAILED! > Message not in catalog; Message number = 329 (ARERR 329) >[servername] > > ARERR 329 : > Invalid password or authentication string for an existing user The > password you have specified for the user name is not recognized. The > problem can be either with the password or with the authentication string > (if using NT authentication, the authentication string is the NT domain) or > both. Enter the password defined for this user name to access the system as > that user. > > I've used both Demo with a Fixed license and Admin privs. as well as my > own user id that also has admin privs. Am I missing something? > > > -Original Message- > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > The logged in status for a user is only in memory (not stored in the > database) so have you restarted the AR System? > > When using the arreload utility make sure to turn off the max number of > records returned limit (if you have one set on the server) before running > or you will only get that number of users loaded into the user_cache > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, February 12, 2015 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > Hi, > > Have you tried the arreload-program? > arreload -u User -f -a adminuser -p adminpassword > > The -f is supposed to flush the cache before reloading it. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > Gave it a shotno joy in mudville I'm afraid Thanks for the idea > though! > > -Original Message- > On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > ** > Deleting and recreating their user record works? > > - Karthik > > -Original Message- > On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: > ** > ARS 6.3 > Oracle 10x > Sun OS 5.1 > > A little help please! > > My legacy server is showing an issue that I have not dealt with before. > > A couple of days, my database started showing some problems related to > tablespace. This caused a bunch of weird issues. The tablespace issue has > been resolved. A couple of my users had closed their clients during that > time and when they came back received the error message that they were > still logged on and would they like the other session closed. They would > answer in the affirmative, but when t
Re: USER_CACHE Problems
Not mid-tier I'm afraid. They are using a Windows User Client (ARS 6.3 ITSM 5.5) I've had the user clear the local cache. Nothing seems to work. And I can't get the darn arreload to run. It's very frustrating! On Thu, Feb 12, 2015 at 12:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > Could it be a simple case of clearing the their browser cache after > clearing the MidTier cache? Make sure Preserver Favorite website data is > NOT checked in IE, and then clear the browsing history. > > Lisa > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W > Sent: Thursday, February 12, 2015 11:08 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > > For Solaris I have always had to use the “export VARIABLE=VALUE” method > in order for later applications to see the data in the environment (but > that is probably just me and script files) > > > > As long as there are no spaces or special characters in the values of the > arreload try not using the quotes > > > > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 9:30 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > > > ** > > Disable-Admin-Ops is set to F > > I set the port using: set ARTCPPORT [portid] > > > > It's not a server group > > > > -Original Message- > > On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W wrote: > > Are you in a server group or have the config entry > Disable-Admin-Ops turned on? > > Are you using a specific port for your server? If so set the > ARTCPPORT environment variable first > export ARTCPPORT=123456 > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:41 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > I did bounce the Remedy system after the problem started. It > didn't work though I've been trying the following command: > > # ./arreload -a "[userid]" -p "[password]" -u "User" -s > "[servername]" -f -d > > I get the following: > > Action Request System Reload Cache Manager Version 6.03.00 > patch 016 > Remedy, a BMC Software company. > Copyright (c) 1991 - 2005 BMC Software, Inc. > All rights reserved. > Summary of command line arguments: >User form: User >Group form : >Admin user : [userid] >Update server: [servername] >Flush items from CURRENT server only > Verifying Admin access to 'source' server -- [servername] >FAILED! > Message not in catalog; Message number = 329 (ARERR 329) >[servername] > > ARERR 329 : > Invalid password or authentication string for an existing user > The password you have specified for the user name is not > recognized. The problem can be > either with the password or with the authentication string (if > using NT authentication, the > authentication string is the NT domain) or both. Enter the > password defined for this user > name to access the system as that user. > > I've used both Demo with a Fixed license and Admin privs. as well > as my own user id that also has admin privs. Am I missing something? > > > -Original Message- > > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > The logged in status for a user is only in memory (not stored in > the database) so have you restarted the AR System? > > When using the arreload utility make sure to turn off the max > number of records returned limit (if you have one set on the server) before > running or you will only get that number of users loaded into the user_cache > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, February 12, 2015 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > Hi, > > Have you tried the arreload-program? > arreload -u
Re: USER_CACHE Problems
the new one. > >> > >> arcache -Ud -d -e x -s ServerName > >> > >> Finally try the arreload again. > >> > >> I also recall a bug with arreload together with the -d option. Try > avoiding > >> -d. I do not remember the exact version with this problem either... > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > >> Find these products, and many free tools and utilities, at > http://rrr.se. > >> > >> > >> -Original Message- > >> > I did bounce the Remedy system after the problem started. It didn't > work > >> > though I've been trying the following command: > >> > > >> > # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" > >> -f -d > >> > > >> > I get the following: > >> > > >> > Action Request System Reload Cache Manager Version 6.03.00 patch > 016 > >> > Remedy, a BMC Software company. > >> > Copyright (c) 1991 - 2005 BMC Software, Inc. > >> > All rights reserved. > >> > Summary of command line arguments: > >> >User form: User > >> >Group form : > >> >Admin user : [userid] > >> >Update server: [servername] > >> >Flush items from CURRENT server only > >> > Verifying Admin access to 'source' server -- [servername] > >> >FAILED! > >> > Message not in catalog; Message number = 329 (ARERR 329) > >> >[servername] > >> > > >> > > >> > ARERR 329 : > >> > > >> > Invalid password or authentication string for an existing user > >> > > >> > The password you have specified for the user name is not recognized. > The > >> > problem can be > >> > > >> > either with the password or with the authentication string (if using > NT > >> > authentication, the > >> > > >> > authentication string is the NT domain) or both. Enter the password > >> defined > >> > for this user > >> > > >> > name to access the system as that user. > >> > > >> > I've used both Demo with a Fixed license and Admin privs. as well as > my > >> own > >> > user id that also has admin privs. Am I missing something? > >> > > >> > > >> > > >> >-Original Message- > >> > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > >> > > >> >> The logged in status for a user is only in memory (not stored in the > >> >> database) so have you restarted the AR System? > >> >> > >> >> When using the arreload utility make sure to turn off the max number > of > >> >> records returned limit (if you have one set on the server) before > >> running > >> >> or you will only get that number of users loaded into the user_cache > >> >> > >> >> Fred > >> >> > >> >> -Original Message- > >> >> From: Action Request System discussion list(ARSList) [mailto: > >> >> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > >> >> Sent: Thursday, February 12, 2015 7:58 AM > >> >> To: arslist@ARSLIST.ORG > >> >> Subject: Re: USER_CACHE Problems > >> >> > >> >> Hi, > >> >> > >> >> Have you tried the arreload-program? > >> >> arreload -u User -f -a adminuser -p adminpassword > >> >> > >> >> The -f is supposed to flush the cache before reloading it. > >> >> > >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > >> 2011) > >> >> > >> >> -Original Message- > >> >> From: Action Request System discussion list(ARSList) [mailto: > >> >> arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > >> >> Sent: Thursday, February 12, 2015 8:06 AM > >> >> To: arslist@ARSLIST.ORG > >> >> Subject: Re: USE
Re: USER_CACHE Problems
gt;> Find these products, and many free tools and utilities, at > http://rrr.se. > >> > >> > >> -Original Message- > >> > I did bounce the Remedy system after the problem started. It didn't > work > >> > though I've been trying the following command: > >> > > >> > # ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" > >> -f -d > >> > > >> > I get the following: > >> > > >> > Action Request System Reload Cache Manager Version 6.03.00 patch > 016 > >> > Remedy, a BMC Software company. > >> > Copyright (c) 1991 - 2005 BMC Software, Inc. > >> > All rights reserved. > >> > Summary of command line arguments: > >> >User form: User > >> >Group form : > >> >Admin user : [userid] > >> >Update server: [servername] > >> >Flush items from CURRENT server only > >> > Verifying Admin access to 'source' server -- [servername] > >> >FAILED! > >> > Message not in catalog; Message number = 329 (ARERR 329) > >> >[servername] > >> > > >> > > >> > ARERR 329 : > >> > > >> > Invalid password or authentication string for an existing user > >> > > >> > The password you have specified for the user name is not recognized. > The > >> > problem can be > >> > > >> > either with the password or with the authentication string (if using > NT > >> > authentication, the > >> > > >> > authentication string is the NT domain) or both. Enter the password > >> defined > >> > for this user > >> > > >> > name to access the system as that user. > >> > > >> > I've used both Demo with a Fixed license and Admin privs. as well as > my > >> own > >> > user id that also has admin privs. Am I missing something? > >> > > >> > > >> > > >> >-Original Message- > >> > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > >> > > >> >> The logged in status for a user is only in memory (not stored in the > >> >> database) so have you restarted the AR System? > >> >> > >> >> When using the arreload utility make sure to turn off the max number > of > >> >> records returned limit (if you have one set on the server) before > >> running > >> >> or you will only get that number of users loaded into the user_cache > >> >> > >> >> Fred > >> >> > >> >> -Original Message- > >> >> From: Action Request System discussion list(ARSList) [mailto: > >> >> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > >> >> Sent: Thursday, February 12, 2015 7:58 AM > >> >> To: arslist@ARSLIST.ORG > >> >> Subject: Re: USER_CACHE Problems > >> >> > >> >> Hi, > >> >> > >> >> Have you tried the arreload-program? > >> >> arreload -u User -f -a adminuser -p adminpassword > >> >> > >> >> The -f is supposed to flush the cache before reloading it. > >> >> > >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > >> 2011) > >> >> > >> >> -Original Message- > >> >> From: Action Request System discussion list(ARSList) [mailto: > >> >> arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > >> >> Sent: Thursday, February 12, 2015 8:06 AM > >> >> To: arslist@ARSLIST.ORG > >> >> Subject: Re: USER_CACHE Problems > >> >> > >> >> ** > >> >> Gave it a shotno joy in mudville I'm afraid Thanks for the > idea > >> >> though! > >> >> > >> >> -Original Message- > >> >> On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > >> >> ** > >> >> Deleting and recreating their user record works? > >> >> > >> >> - Karthik > >> >> > >> >> -Original Message- > >> >> On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: > >> >> ** > >> >> ARS 6.3 > >> >> Oracle 10
Re: USER_CACHE Problems
Well You guys all rock. But it turned out to be workflow related! I don't know if this is out of the box, but there are some active links that fire when a person first logs in to my system and checks if they logged in from some where else. My suspicion is that it is custom and related to the addition of a government warning that pops up when a user first logs in. This workflow checks a form to see if a person is still logged in. There is some workflow that is supposed to delete the form entry when you log out, but because of the initial dbase issues I was having, that didn't happen for these 2 users (supposition on my part). This is separate from whatever process Remedy installed to check the licensing requirements, but it gives the same error message when tripped! Once I deleted the 2 users entries from this form, they were able to log in without issue (without the admin privs). Problem solved. I've been here for 6 years almost, and this is the first time I've run into this! Thank you again for everyone's kind suggestions. I now know more about how Remedy cache's users then I ever thought possible! Take care! Warren On Fri, Feb 13, 2015 at 12:22 PM, Joe D'Souza wrote: > ** > > Great point.. > > > > With a recent Windows update, my outlook client using pop/smtp to connect > to my mail server, would not connect to the incoming mail server. > > > > Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at > the time of an initial connect. So I have to disable IPv6, have outlook > connect to the incoming mail server, and then re-enable IPv6 after which it > works fine. This happens everytime I restart my machine and seems to be a > flaw with one of the updates. > > > > I know that is not the same issue as you, but could be a related issue? > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, February 13, 2015 11:53 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > Here is an off-hand thought … Does the machine the user is on have > multiple network cards? Could it be some weird multi-home network issue > (one transaction the sever see the connection from IP a.b.c.x and another > from IP a.b.c.y)? > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Friday, February 13, 2015 10:47 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > ** > > Good morning/afternoon/evening/night my fellow listers! > > First off, I apologize for not responding sooner to everyone's kind offer > of support. It was a bit chilly this morning here in Maryland, so my kids > schools went to a 2 hour delay to prevent the little darlings from having > to wear gloves and a hat (insert sarcastic eye roll here)! > > The issue is not spawned by a user still being logged on to a separate > machine. In fact, I had them log out, go to another machine, and then come > back and log back in. They got the message, and the user.log reflected the > other machine. But even after they are logged out from that machine and > they just focus on the one. It keeps happening. That's why I gave him the > admin license just so he wouldn't keep receiving the message. > > I've just finished working with my 2 problem children. I've taken quite a > bit of logging and I am hoping I can track down where Remedy tracks this > info and fix it there. I'll let you know what I find. Might be kind of > interesting! > > Take care for now! > > Happy Friday! > > Warren > > > > > > On Fri, Feb 13, 2015 at 8:32 AM, Misi Mladoniczky wrote: > > Hi, > > An admin can login from multiple machines, that is why the error disappears > when changing to admin. > > Best Regards - Misi, RRR AB, http://rrr.se > > > > If you gave the person admin permissions and the problem went away and > then > > came back after you removed it. Then the issue isn't the user_cache. > The > > issue is the permissions that the user has and the permissions required > for > > the screen you are trying to access. Everything is changing when > > permissions are changed so the user_cache and that whole under lying > system > > is working fine. > > > > I am sorry I don't have better advice for you, but I would say find > someone > > who it is working for and making sure that this user has the same access. > > Another thing to
Re: USER_CACHE Problems
And there was in fact an active link that first checked if the user was in the Admin group. On Fri, Feb 13, 2015 at 1:25 PM, Joe D'Souza wrote: > ** > > There would be one subtle but important difference when an error such as > that comes out of workflow.. > > > > It would happen even with an Administrative user, UNLESS in the Run If > condition, there is a check for group membership or if you have used the > results of APPLICATION-CONFIRM-GROUP to exclude certain groups from running > that workflow. > > > > With the out of the box message, you would not get that error with > Administrative users having a Fixed License. > > > > Cheers > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Friday, February 13, 2015 1:00 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > ** > > Well You guys all rock. But it turned out to be workflow related! > > I don't know if this is out of the box, but there are some active links > that fire when a person first logs in to my system and checks if they > logged in from some where else. My suspicion is that it is custom and > related to the addition of a government warning that pops up when a user > first logs in. This workflow checks a form to see if a person is still > logged in. There is some workflow that is supposed to delete the form > entry when you log out, but because of the initial dbase issues I was > having, that didn't happen for these 2 users (supposition on my part). > This is separate from whatever process Remedy installed to check the > licensing requirements, but it gives the same error message when tripped! > Once I deleted the 2 users entries from this form, they were able to log in > without issue (without the admin privs). Problem solved. > > I've been here for 6 years almost, and this is the first time I've run > into this! > > Thank you again for everyone's kind suggestions. I now know more about > how Remedy cache's users then I ever thought possible! > > Take care! > > Warren > > > > On Fri, Feb 13, 2015 at 12:22 PM, Joe D'Souza wrote: > > ** > > Great point.. > > > > With a recent Windows update, my outlook client using pop/smtp to connect > to my mail server, would not connect to the incoming mail server. > > > > Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at > the time of an initial connect. So I have to disable IPv6, have outlook > connect to the incoming mail server, and then re-enable IPv6 after which it > works fine. This happens everytime I restart my machine and seems to be a > flaw with one of the updates. > > > > I know that is not the same issue as you, but could be a related issue? > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, February 13, 2015 11:53 AM > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > Here is an off-hand thought … Does the machine the user is on have > multiple network cards? Could it be some weird multi-home network issue > (one transaction the sever see the connection from IP a.b.c.x and another > from IP a.b.c.y)? > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Friday, February 13, 2015 10:47 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > ** > > Good morning/afternoon/evening/night my fellow listers! > > First off, I apologize for not responding sooner to everyone's kind offer > of support. It was a bit chilly this morning here in Maryland, so my kids > schools went to a 2 hour delay to prevent the little darlings from having > to wear gloves and a hat (insert sarcastic eye roll here)! > > The issue is not spawned by a user still being logged on to a separate > machine. In fact, I had them log out, go to another machine, and then come > back and log back in. They got the message, and the user.log reflected the > other machine. But even after they are logged out from that machine and > they just focus on the one. It keeps happening. That's why I gave him the > admin license just so he wouldn't keep receiving the message. > > I've just finished working with my 2 problem children. I've taken quite a > bit of
Re: USER_CACHE Problems
That's the beauty of an inherited system! You get to play Tomb Raider everytime you run into a problem. This one was just plain weird because I NEVER would have thought to look for workflow. Like Doug said earlier, this isn't supposed to be an issue at that level! Soon this thing is going to be retired I will not shed a tear! On Mon, Feb 16, 2015 at 4:41 PM, Joe D'Souza wrote: > ** > > Mine too. It brings out my “Sheldon-ism” when I see some developers leave > a fully developed system with the default note, warning and error number > which makes it that much more harder to trace the cause of these messages. > > > > I have an approach with those numbers that tells me 1) if it was a filter > or active link, 2) which form it might be originating from (which is very > useful if the error is from some other forms happening from a push or set > field to or from some other form) and 3) identifies it right off the bat if > it’s a note, warning or error (as some users have a difficult time > reporting these messages accurately). > > > > Just that number should be able to convey information such as this and > other information if possible. Sometimes it may need additional info such > as what kind of a client it is coming from, etc. So depending on your need, > it is a nice idea to design message numbers that tell you a brief story. > > > > My 2 cents. > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock > *Sent:* Monday, February 16, 2015 10:08 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > This is a great example of why I always create unique custom error > messages and store them in a form so that I can easily reference them. One > of my pet peeves is re-using message numbers (especially the default value) > for multiple unrelated functions. > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Mueller, Doug > *Sent:* Saturday, February 14, 2015 1:12 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > ** > > Warren, > > > > Just to confirm behavior. > > > > The AR System does not record anywhere in the DB where you are logged in > from. So, there is no relationship here to USER_CACHE or anything else. > There is an in memory list of connections. That in memory list is what > holds where you are connected from and would complain if it was different > systems. No amount of reloading or resetting or reviewing or anything of > the user_cache table would have made any difference – and you found that > out. > > > > IF the error was being caused by something within Remedy itself, > restarting the system would have cleared this in memory list and corrected > the problem. > > > > Nowhere in our logic do we have workflow that records where a user is > logging in from. The logic you found is custom logic as you suspected. It > looks like whoever implemented it coopted our error message and issued the > same error as we would issue. > > > > I am glad that you found the custom logic causing the problem in this > situation. > > > > Doug Mueller > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren > R. Baltimore II > *Sent:* Friday, February 13, 2015 10:00 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: USER_CACHE Problems > > > > ** > > Well You guys all rock. But it turned out to be workflow related! > > I don't know if this is out of the box, but there are some active links > that fire when a person first logs in to my system and checks if they > logged in from some where else. My suspicion is that it is custom and > related to the addition of a government warning that pops up when a user > first logs in. This workflow checks a form to see if a person is still > logged in. There is some workflow that is supposed to delete the form > entry when you log out, but because of the initial dbase issues I was > having, that didn't happen for these 2 users (supposition on my part). > This is separate from whatever process Remedy installed to check the > licensing requirements, but it gives the same error message when tripped! > Once I deleted the 2 users entries from this form, they were able to log in > without issue (without the admin privs). Problem solved. > > I've been here for 6 years almost, and this is the first time I've run > into this! > > Thank you again for eve
Reporting question
ARS 7.6.04 ITSM 7.6.04 We just moved off of an ARS 6.3 client based installation. I am now getting a ton of questions about reporting. The Mid Tier manuals appendixes infer that you can still build reports with embedded qualifications that use parameters. However whenever I try to do it, I get an error. I'd like to be able to do something like 'Submit Date' >= $StartDateHere$ AND 'Submit Date' < $EndDate+1Here$. This was never an issue in the client, but now...whoo boy! I've got a helpdesk staffer who is in charge of creating reports that he is sharing with his management, but they hate the fact that they have to run a search, select records, then choose a report. They want to be able to just run the report from the report console and be prompted for the variables. I know it's possible with the BIRT tool, but we're just not there yet. Any help would be appreciated. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reporting question
Thanks all! I was aware of the pre built using the advanced query bar. This customer wanted them built directly into the report, and unless it's a crystal or Birt report, that isn't going to happen. a well.. On Tue, Mar 17, 2015 at 2:03 PM, Patrick Zandi wrote: > ** > I was looking for that.. myself.. > > On Tue, Mar 17, 2015 at 2:00 PM, Frank Caruso > wrote: > >> Not sure if this helps but you can create Advanced searches which do >> prompt for parameters. In the advanced bar you can type the following: >> >> 'Submit Date' >= $Enter Start Date$ and 'Submit Date' <= $End Date$ >> >> When you run this a dialog box will appear asking for the dates. After >> the query is run you can then save the Search. The next time you run it the >> parameter dialog will appear. >> >> HTH >> >> Frank Caruso >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Notificationn with ARTask problems
Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008 R2 server MS SQL 2008 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Notificationn with ARTask problems
Wouldn't that also prevent the URL from being attached? On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing wrote: > ** > > Warren, > That is a property of the filter with the notification action, modifying > that filter and unveiling the box for the task should do it. > On Mar 30, 2015 2:03 PM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > >> ** >> Currently, when one of the canned notifications goes to our users from >> ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying >> request (good) but it also includes the ARTask shortcut to the the Client >> version (bad). Is there a way to remove that ARTask without removing the >> url. Since the WUT is no longer used, I'm not even sure why it is in there! >> >> Windows 2008 R2 server >> MS SQL 2008 >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Notificationn with ARTask problems
YAY! Thanks LJ! :-) On Mon, Mar 30, 2015 at 4:24 PM, LJ LongWing wrote: > ** > > Nope, two different properties of the action > On Mar 30, 2015 2:19 PM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > >> ** >> Wouldn't that also prevent the URL from being attached? >> >> On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing >> wrote: >> >>> ** >>> >>> Warren, >>> That is a property of the filter with the notification action, modifying >>> that filter and unveiling the box for the task should do it. >>> On Mar 30, 2015 2:03 PM, "Warren R. Baltimore II" < >>> warrenbaltim...@gmail.com> wrote: >>> >>>> ** >>>> Currently, when one of the canned notifications goes to our users from >>>> ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying >>>> request (good) but it also includes the ARTask shortcut to the the Client >>>> version (bad). Is there a way to remove that ARTask without removing the >>>> url. Since the WUT is no longer used, I'm not even sure why it is in >>>> there! >>>> >>>> Windows 2008 R2 server >>>> MS SQL 2008 >>>> >>>> -- >>>> Warren R. Baltimore II >>>> Remedy Developer >>>> 410-533-5367 >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Fed Ex
Has anyone built an integration with FEDEX web services? I was just asked if I could build something. I assume that FedEX has a web service that can be consumed. I thought It would be a good thing to start by asking the folks here if they have done it, what there experience was like and what kind of information are they able to get. I would want to be able to set up shipping and print labels. But I would also like to be able to track packages based on a shipping tracking label. Any insight would be most appreciated. ARS / ITSM 7.6.04. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Fed Ex
Thanks Randeep! On Jul 13, 2015 6:05 PM, "Randeep Atwal" wrote: > ** > Hi Warren > > Did not build one, but they do have various options when I discussed it > way back with them > > Since you mention shipping and print labels, one of their solutions is > installing Fedex shipping software on your shipping staffs PC's. Then they > configure an OBDC driver on that software that can connect flexibly to your > Remedy instance and query and retrieve data (such as Contents, Address, > flexible field mapping against a form (or forms, if you join them together) > you have in Remedy that indicate what to be shipped. > > So you could essentially provide your reference number to a ticket/request > id for any form in Remedy that captures your shipping details, and it > transfers it to Fedex. > > They provide this free (stickiness for their service) > > So I'd suggest you contact Fedex and they will put someone in touch with > you to do a proof of concept based on my experience. (The more your > volume, they will recommend the options) > > > On Mon, Jul 13, 2015 at 2:39 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Has anyone built an integration with FEDEX web services? I was just >> asked if I could build something. I assume that FedEX has a web service >> that can be consumed. I thought It would be a good thing to start by >> asking the folks here if they have done it, what there experience was like >> and what kind of information are they able to get. >> >> I would want to be able to set up shipping and print labels. But I would >> also like to be able to track packages based on a shipping tracking label. >> >> Any insight would be most appreciated. >> >> ARS / ITSM 7.6.04. >> >> Warren >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Misses the point
>From today's Columbus Dispatch: *Buying the constitution * *Big money, not popular demand, is what drives the marijuana proposal* *The haphazard signature-gathering effort by backers of a marijuana-legalization ballot issue suggests something other than a grass-roots clamor to bring legalized pot to Ohio.* *And the cities and townships where backers of the issue propose to set up their government-sanctioned-monopoly pot farms don’t seem exactly enthusiastic about that prospect.* *All in all, the lurching campaign effort shows ResponsibleOhio’s proposal for what it is: a bid to use the mechanics of state government — and, thereby, voters — to create an insider business opportunity for a handful of people. The campaign is driven not by popular demand, but by the big money of the investors who stand to profit.* *If a genuine grass-roots group of Ohioans wanted to see marijuana legalized for medical or recreational use, nothing would stop them from circulating petitions in support of that effort. But despite ResponsibleOhio’s complaint that lawmakers have been ignoring a burning desire for years, that supposed desire hasn’t inspired very many people to volunteer to pass petitions.* *To get the proposed amendment onto the November ballot, the group is paying people to circulate petitions. To be fair, few groups could muster the hundreds of thousands of valid signatures needed by using volunteers alone; many turn to paid circulators. And ResponsibleOhio’s paid circulators certainly aren’t the first to turn in lots of flawed signatures.* *But, a spot check at county boards of elections shows a remarkably shoddy effort by ResponsibleOhio’s circulators: As of Friday, major counties were finding more than half of the signatures invalid for one reason or another. At this rate, when the counting is done, the group won’t have the 305,591 valid signatures required to make the ballot, even though it collected more than double the number. (If that happens, Ohio law allows a 10-day “cure period” for petitioners to try to get the additional signatures needed.)* *In Franklin County, as of Tuesday, only 40 percent of 113,000 signatures counted so far were valid. About 26,000 people weren’t registered to vote at the address they listed on the petition; 23,000 weren’t registered at all. About 7,800 were duplicates and 2,600 were deemed “not genuine."* *Circulators with any commitment to the cause they’re pushing, beyond a per-signature payment, tend to try a lot harder to get valid signatures.* *The pushback from communities that stand to host the constitutionally protected pot farms is more evidence that ResponsibleOhio’s heavy-handed approach is unwise. If the proposal was simply to make marijuana cultivation legal, prospective growers might emerge naturally and work with local officials and residents to win them over.* *Instead, ResponsibleOhio’s investors secured rights to properties in 10 locations around the state and wrote a constitutional amendment that would give them exclusive rights and hamper local government’s ability to get in their way.* *It’s no wonder Ohioans — those who actually have kept up their voting registrations and are concerned about their communities — aren’t the ones driving this self-serving scheme.* What the editorial board of the Dispatch seem to not understand is a simple fact If you smoke a lot of dope, you tend to do shit half - assed! I refer you to a certain brother who liked to build shit in his room...but never seemed to finish! :-p -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Misses the point
Apologies folks! Sent to the wrong list. But my premise stands! On Thu, Jul 16, 2015 at 7:36 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > From today's Columbus Dispatch: > *Buying the constitution * > > *Big money, not popular demand, is what drives the marijuana proposal* > > *The haphazard signature-gathering effort by backers of a > marijuana-legalization ballot issue suggests something other than a > grass-roots clamor to bring legalized pot to Ohio.* > > *And the cities and townships where backers of the issue propose to set up > their government-sanctioned-monopoly pot farms don’t seem exactly > enthusiastic about that prospect.* > > *All in all, the lurching campaign effort shows ResponsibleOhio’s proposal > for what it is: a bid to use the mechanics of state government — and, > thereby, voters — to create an insider business opportunity for a handful > of people. The campaign is driven not by popular demand, but by the big > money of the investors who stand to profit.* > > *If a genuine grass-roots group of Ohioans wanted to see marijuana > legalized for medical or recreational use, nothing would stop them from > circulating petitions in support of that effort. But despite > ResponsibleOhio’s complaint that lawmakers have been ignoring a burning > desire for years, that supposed desire hasn’t inspired very many people to > volunteer to pass petitions.* > > *To get the proposed amendment onto the November ballot, the group is > paying people to circulate petitions. To be fair, few groups could muster > the hundreds of thousands of valid signatures needed by using volunteers > alone; many turn to paid circulators. And ResponsibleOhio’s paid > circulators certainly aren’t the first to turn in lots of flawed > signatures.* > > *But, a spot check at county boards of elections shows a remarkably shoddy > effort by ResponsibleOhio’s circulators: As of Friday, major counties were > finding more than half of the signatures invalid for one reason or another. > At this rate, when the counting is done, the group won’t have the 305,591 > valid signatures required to make the ballot, even though it collected more > than double the number. (If that happens, Ohio law allows a 10-day “cure > period” for petitioners to try to get the additional signatures needed.)* > > *In Franklin County, as of Tuesday, only 40 percent of 113,000 signatures > counted so far were valid. About 26,000 people weren’t registered to vote > at the address they listed on the petition; 23,000 weren’t registered at > all. About 7,800 were duplicates and 2,600 were deemed “not genuine."* > > *Circulators with any commitment to the cause they’re pushing, beyond a > per-signature payment, tend to try a lot harder to get valid signatures.* > > *The pushback from communities that stand to host the constitutionally > protected pot farms is more evidence that ResponsibleOhio’s heavy-handed > approach is unwise. If the proposal was simply to make marijuana > cultivation legal, prospective growers might emerge naturally and work with > local officials and residents to win them over.* > > *Instead, ResponsibleOhio’s investors secured rights to properties in 10 > locations around the state and wrote a constitutional amendment that would > give them exclusive rights and hamper local government’s ability to get in > their way.* > > *It’s no wonder Ohioans — those who actually have kept up their voting > registrations and are concerned about their communities — aren’t the ones > driving this self-serving scheme.* > What the editorial board of the Dispatch seem to not understand is a > simple fact > > If you smoke a lot of dope, you tend to do shit half - assed! > > I refer you to a certain brother who liked to build shit in his room...but > never seemed to finish! > > :-p > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Now to the real post.... Right Answers
OKIn the hopes that any snickering has subsided from my last post I've been asked to perform the administrative tasks to install Right Answers in our ITSM 7.6.04 installation. One of the first items in the instructions (*Remedy Web Services Integration to RightAnswers Portals...The Basics*) is to make changes to the HPD:Help Desk form in Base Development mode - *If Neccesary.* Now this seems a bit counter-intuitive to me. As I understand the whole concept of "Base Development" v. "Best Practice Customization", when making a change to the base form without the use of overlays, then there is a better then good chance that when I do an upgrade, I'm going to lose that change. Am I missing something? I should be doing this on an overlay. Correct? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Now to the real post.... Right Answers
Thanks folks! Tauf, I think I agree. I suspect this is just a fine example of poorly worded instructions. On Thu, Jul 16, 2015 at 8:04 AM, Tauf Chowdhury wrote: > ** > I think the "if necessary" is for installations where Overlays have not > yet been implemented. For example, they may have gone live without using > overlays and done other customizations in base dev mode and that is how > they are operating. > If you're already using overlays and developing in BP mode, then you > should use overlays if applicable. > > Sent from my iPhone > > On Jul 16, 2015, at 7:50 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > OKIn the hopes that any snickering has subsided from my last post > > I've been asked to perform the administrative tasks to install Right > Answers in our ITSM 7.6.04 installation. One of the first items in the > instructions (*Remedy Web Services Integration to RightAnswers > Portals...The Basics*) is to make changes to the HPD:Help Desk form in > Base Development mode - *If Neccesary.* > > Now this seems a bit counter-intuitive to me. As I understand the whole > concept of "Base Development" v. "Best Practice Customization", when making > a change to the base form without the use of overlays, then there is a > better then good chance that when I do an upgrade, I'm going to lose that > change. > > Am I missing something? I should be doing this on an overlay. Correct? > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Now to the real post.... Right Answers
Misi, I'm curious, why would you avoid the overlays? Is it because of the added complexity it adds to upgrades? On Thu, Jul 16, 2015 at 7:55 AM, Misi Mladoniczky wrote: > Hi, > > You should work in Best Practice Mode and try to use Custom objects as > much as > possible instead of modifying with Overlay. > > For example you might create a Custom Display-Only form that perfrorms > most of > the logic, and the create a custom filter attached to the HPD:HelpDesk form > that calls the Custom form using a Service Action. > > But if you need to store a foreign key or something, just go ahead and > create > an overlay and add your extra field. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > OKIn the hopes that any snickering has subsided from my last post > > > > I've been asked to perform the administrative tasks to install Right > > Answers in our ITSM 7.6.04 installation. One of the first items in the > > instructions (*Remedy Web Services Integration to RightAnswers > > Portals...The Basics*) is to make changes to the HPD:Help Desk form in > Base > > Development mode - *If Neccesary.* > > > > Now this seems a bit counter-intuitive to me. As I understand the whole > > concept of "Base Development" v. "Best Practice Customization", when > making > > a change to the base form without the use of overlays, then there is a > > better then good chance that when I do an upgrade, I'm going to lose that > > change. > > > > Am I missing something? I should be doing this on an overlay. Correct? > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > 410-533-5367 > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Security issue with 7.6.04 sp5 midtier
I'm wondering if anyone out there is ars list land has come across this issue We are on Windows 2008 boxes. We have 3 app servers and 3 web servers. Each run on their own virtual device. Load balancing is conducted by an F5 Load Balancer. Starting sometime in the last week (most likely the weekend) our users started encountering enourmous wait times logging into Remedy. Each time would take around 4 minutes! Needless to say, they weren't pleased. It took about a day and a half, but we finally worked the issue down to the load balancer our infrastructure provider uses. What happened is that a meta tag that is part of each Remedy form - . The load balancers IDS had sometime in the last month had an update that added a rule blocking IE5 content. We're not sure why it didn't actually start blocking this stuff until now, but it did. Now, our provider was able to change the rule so that it merely logs the usage and does not block it, so we are now back to normal operations, but it leaves open a potential security hole, and they are understandably resistant to leaving that open. When I spoke with BMC, I got back a response that there would be no more Hotrfixes for 7.6.04! That took me back a bit given the fact that we're in limited support until 1/2017! Now, I pushed back (lightly) and they are talking it over, so I'm not getting myself to worked up just yet. But I am curious if anyone else is having this issue. We're not that unusual in our setup. Anyone else? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Security issue with 7.6.04 sp5 midtier
As I expected, no Hot Fix will be forthcoming for a pretty good reason It required a major re-work that gave us v 8.x! I'm ok with that one. We'll probably just stick with our workaround as we are hoping to move off this platform and onto 9 sometime in the next year. On Wed, Jul 22, 2015 at 4:14 PM, LJ LongWing wrote: > ** > Wellbased on my understanding of 'Limited Support', it essentially > means that they reserve the right to tell you to go take a hike if they > feel like it...and it sounds like that's exactly what they have done. What > you might try is setup some new Remedy 9 Mid-Tier servers...they should > work just fine against the 7.6.04 App servers, should be a very minimal > config/upgrade...and will likely get you past this particular hurdle > without much pain...and have the advantage of moving you down the road of > upgrade just a bit :) > > On Wed, Jul 22, 2015 at 12:21 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> I'm wondering if anyone out there is ars list land has come across this >> issue >> >> We are on Windows 2008 boxes. We have 3 app servers and 3 web servers. >> Each run on their own virtual device. >> >> Load balancing is conducted by an F5 Load Balancer. >> >> Starting sometime in the last week (most likely the weekend) our users >> started encountering enourmous wait times logging into Remedy. Each time >> would take around 4 minutes! Needless to say, they weren't pleased. >> >> It took about a day and a half, but we finally worked the issue down to >> the load balancer our infrastructure provider uses. What happened is that >> a meta tag that is part of each Remedy form - > http-equiv=\"X-UA-Compatible\" content=\"IE=5\">. The load balancers IDS >> had sometime in the last month had an update that added a rule blocking IE5 >> content. We're not sure why it didn't actually start blocking this stuff >> until now, but it did. >> >> Now, our provider was able to change the rule so that it merely logs the >> usage and does not block it, so we are now back to normal operations, but >> it leaves open a potential security hole, and they are understandably >> resistant to leaving that open. >> >> When I spoke with BMC, I got back a response that there would be no more >> Hotrfixes for 7.6.04! That took me back a bit given the fact that we're in >> limited support until 1/2017! Now, I pushed back (lightly) and they are >> talking it over, so I'm not getting myself to worked up just yet. But I am >> curious if anyone else is having this issue. We're not that unusual in our >> setup. >> >> Anyone else? >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: What is it about the ARSlist that keeps you here rather than Communities
Daniel, While I do utilize the community a bit (not much) it's a simple thing for me. This is easier, it is tried and true. Frankly, I find the whole community site a horrid pain. Very confusing and not user friendly. On Tue, Aug 18, 2015 at 2:51 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > I’m not extremely active because I am juggling several major projects at > the moment but I’d like to chime in for this. Also, thank you for > maintaining the list and keeping it available to us this long. > > > > *Why are you more active here? > > > > I’m not especially active on either forum at the moment because of my > workload, but I read the ARSList on a regular basis because it’s easier. > > > > *What makes the ARSlist different\unique\special versus Communities. > > > > This is much easier to use for me. I feel like part of the problem is how > things have to be categorized on BMCDN to a very granular degree. It’s not > hard to use, but requires a little more thought than an email does. Plus, > there is the “sticky” aspect that I see things appear here from people that > I know are knowledgeable. Email is also a lot easier to consume so I can > passively scan large volumes of ARSList postings where I can’t do that on > BMCDN. > > > > *Do you miss the ARSlist Awards and sessions or see this list as a > commodity now and just want to use it. > > > > I’ve never really participated in the awards either way. I think > community building is great but I barely have much time to participate. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Users not being released from server....
ARS 6.3, ITSM 5.5 Oracle 10x SunOS I've got a strange one folks, not really sure how to approach it. 2 days ago, something funky happened to my database. Not really sure what it was, but the DBA was able to eventually restore it. Anyhoo Ever since then, I have 2 users (that I am aware of) who cannot log in using the WUT (7.6.03) without first getting the "it appears that you are already logged into the system. Would you like us to reset your account? (All reset requests will be tracked and you will need to relogin)" message. When I check the License console, they are not showing as logged in. Additionally, if they click "Yes", it closes the client, but they continue to get blocked with the message. If, however, they just click the "x" on the message window and go through this 3 times, they get in! Remedy has been shut down and restarted on this machine twice, but they continue to be blocked. I considered using ARRELOAD, but I'm not sure that will affect this situation. Anybody have any ideas? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users not being released from server....
I forgot to mentionI tried that! No go. I also did a modify all to the entire User base to refresh the user cache without luck. On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller wrote: > ** I seem to remember this problem but I can't remember what we did to fix > it. > > Maybe delete and recreate the User record? > > Drew > Honduras > > > On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > ARS 6.3, ITSM 5.5 > Oracle 10x > SunOS > > I've got a strange one folks, not really sure how to approach it. > > 2 days ago, something funky happened to my database. Not really sure what > it was, but the DBA was able to eventually restore it. > > Anyhoo > > Ever since then, I have 2 users (that I am aware of) who cannot log in > using the WUT (7.6.03) without first getting the > > > > > > > > > > > > > "it appears that you are already logged into the system. > Would you like us to reset your account? (All reset requests will be > tracked > and you will need to relogin)" message. > > > When I check the License console, they are not showing as logged in. > Additionally, if they click "Yes", it closes the client, but they continue > to get blocked with the message. If, however, they just click the "x" on > the message window and go through this 3 times, they get in! > > > Remedy has been shut down and restarted on this machine twice, but they > continue to be blocked. I considered using ARRELOAD, but I'm not sure that > will affect this situation. > > > Anybody have any ideas? > > > > > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Sent from MetroMail > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ITSM 9 Smart Reporting and Amazon Web Services
Wondering if anyone out there has had a similar issue. We are installing the whole ARS9/itsm 9 suite on a Virtual Server from Amazon Web Services. It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL 2010 (I thinkmay be wrong about that last bit). Anyway, my partner has discovered a bug with the installer for Smart Reporting. Evidently the Servername cannot have any special characters in the install setup process. Now, while our servername is clean in that regards, the FQDN is full of periods and dashes which breaks the install. We can't figure out a way around this? My buddy is pulling his hair out trying to figure this one out. -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 9 Smart Reporting and Amazon Web Services
Thanks Levi! I'll forward this to my partner. Warren On Thu, Sep 24, 2015 at 10:13 PM, Lippincott, Levi (OMA-GIS) < levi.lippinc...@interpublic.com> wrote: > ** > > Warren, > > > > I was installing Smart Reporting 9 SP1 and ran into a similar issue. The > error messages I was getting were not as clear as they should have been. > > > > After a few days dealing with support and them talking to the developers > of the install package we were able to get my install to work by having the > server name FQDN in the host and then for the DB name something with no > spaces or special characters, and then the instance name we had to put the > server short name. Once we did that the install worked. > > > > Maybe that will work for you, my host name had periods but no dashes. So > you might still be stuck, hope that helps. > > > > *Levi Lippincott / *Remedy Administrator > > > > +1 402 561 7014 office > > +1 402 321 5421 mobile > > levi.lippinc...@interpublic.com > > > > *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Thursday, September 24, 2015 6:30 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ITSM 9 Smart Reporting and Amazon Web Services > > > > ** > > Wondering if anyone out there has had a similar issue. > > We are installing the whole ARS9/itsm 9 suite on a Virtual Server from > Amazon Web Services. > > It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL > 2010 (I thinkmay be wrong about that last bit). > > Anyway, my partner has discovered a bug with the installer for Smart > Reporting. Evidently the Servername cannot have any special characters in > the install setup process. Now, while our servername is clean in that > regards, the FQDN is full of periods and dashes which breaks the install. > We can't figure out a way around this? My buddy is pulling his hair out > trying to figure this one out. > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Prevent User from using Client Tool
HA HA! I love it! If you can't do the timedon't do the crime! :-p On Thu, Sep 24, 2015 at 3:07 PM, Jason Miller wrote: > ** > If you want to be a bit nasty but not alter their machine you can have a > Filter that looks for $CLIENT-TYPE$ = 3 that has Run Process: > Application-Invalidate-User. > > Then they can't get back in until somebody resets/clears the password in > the User form. And it is a filter so there is no playing goofy games to get > around it. > > Jason > > On Thu, Sep 24, 2015 at 5:36 AM Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > >> ** >> >> For that matter, why not do an Active Link with a Run Process that calls >> the wmic command to uninstall it. I forget the exact syntax but I’m sure >> it is easily found on Google. Something like: >> >> >> >> C:\> wmic product where “description=’BMC Remedy Action Request System >> 7.6.4’ “ uninstall >> >> >> >> I don’t know if it can uninstall the client if it’s actually running, so >> maybe the idea would be to have one action kick off the uninstaller and >> immediately after it exit the app you suggested. >> >> >> >> That being said, I find the User Tool to be completely essential to >> working with Remedy as an administrator. Without it, RBE would be >> unsupportable, for example since it doesn’t work right in the Mid Tier. >> >> >> >> Thanks, >> >> >> >> *Shawn Pierson * >> >> Remedy Developer | Energy Transfer >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Wednesday, September 23, 2015 3:59 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Prevent User from using Client Tool >> >> >> >> ** >> >> Keith, >> >> Create a shared workflow that fires on window open of your main forms. >> Check the $CLIENT_TYPE$ keyword and any time the client type = 3, display a >> message saying that they aren't authorized to use that tool anymore, and >> then do an 'Exit App' run-process, which will shut down the client... >> >> >> >> On Wed, Sep 23, 2015 at 2:43 PM, Sinclair, Keith < >> ksincl...@shoppertrak.com> wrote: >> >> ** >> >> Is there a really good way to prevent users from using the User Tool? >> >> >> >> We have removed the tool from new laptop builds, images, etc. However, >> there are some people who refuse to give up the tool unless we pry it from >> their cold dead hands. These people are also downloading and reinstalling >> the client when we do remove it. >> >> >> >> So, what is a great way of preventing them from using it in the first >> place? I know I am not alone in the forcing of users away from the tool. >> >> >> >> Thanks, >> >> >> >> *Keith Sinclair* >> >> Remedy Development >> >> ShopperTrak Chicago, USA >> >> *O* 312.676.8289 >> >> ksincl...@shoppertrak.com | shoppertrak.com >> >> *Retail Profitability, Improved.* >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> Private and confidential as detailed here >> <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot >> access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy 9.x and Amazon Web Services
I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Email Struggles
ARS 6.3 patch 16 Solaris SunOS 5.10 Java SDK 1.4.2_07 I'm having a problem. I connect using IMAP4 to a Microsoft 365 server to download my email. I've been using this method for a couple of years now without problems. Prior to that, I had been using MBOX. I have been supporting this server for 7 years now and not once have I loaded a certificate for SSL. On Wednesday evening, my server stopped downloading email from Office 365. In the aremaild.sh_log file, I see the following error: Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect SEVERE: sun.security.validator.ValidatorException: No trusted certificate found; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found javax.mail.MessagingException: sun.security.validator.ValidatorException: No trusted certificate found; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Microsoft has said that they have not made any changes on their end. My UNIX team tells me no changes have been made there (and I believe them). I've done quite a few searches against these errors. Everything seems to be pointing to a certificate issue on my end. But I'm not really sure exactly what I need to do to update it. From what I can tell, I need to make the change to the cacerts file at: /usr/java142_07/jre/lib/security. I'm afraid the instructions for updating or creating these certs are a bit hazy. And the manual from Remedy is next to useless (due to the multiple methodologies to do this thing). Could somebody point me in the right direction? Do I need a cert from Microsoft? Or is this something I need to get from somewhere else? Any suggestions would be greatly appreciated! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Struggles
Problem is, I can't find a cert that expired on that day! In fact, none of them are set to expire this year. On Mon, Oct 19, 2015 at 9:15 AM, wrote: > Warren: > > Sounds like your cert has expired on your server that is running the > Remedy Email client. All certs have an expiry date. You will have to go > to your server management group and have them re-issue the cert for this > server (from your cert provider, whomever that is). Then, you can install > it on your server and you should be golden. > > > > You should also have them check the expiry date of the Microsoft 365 > server certificate as well... :-) > > > > Terry > > > > > > > On 2015-10-19 08:32, Warren R. Baltimore II wrote: > > ** > ARS 6.3 patch 16 > Solaris SunOS 5.10 > Java SDK 1.4.2_07 > > I'm having a problem. > > I connect using IMAP4 to a Microsoft 365 server to download my email. > I've been using this method for a couple of years now without problems. > Prior to that, I had been using MBOX. I have been supporting this server > for 7 years now and not once have I loaded a certificate for SSL. > > On Wednesday evening, my server stopped downloading email from Office > 365. In the aremaild.sh_log file, I see the following error: > > > Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect > SEVERE: sun.security.validator.ValidatorException: No trusted certificate > found; > nested exception is: > javax.net.ssl.SSLHandshakeException: > sun.security.validator.ValidatorException: No trusted certificate found > javax.mail.MessagingException: sun.security.validator.ValidatorException: > No trusted certificate found; > nested exception is: > javax.net.ssl.SSLHandshakeException: > sun.security.validator.ValidatorException: No trusted certificate found > at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) > at javax.mail.Service.connect(Service.java:233) > at javax.mail.Service.connect(Service.java:134) > at > com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) > at > com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470) > at > com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) > at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Thread.java:534) > > > Microsoft has said that they have not made any changes on their end. My > UNIX team tells me no changes have been made there (and I believe them). > > I've done quite a few searches against these errors. Everything seems to > be pointing to a certificate issue on my end. But I'm not really sure > exactly what I need to do to update it. From what I can tell, I need to > make the change to the cacerts file at: /usr/java142_07/jre/lib/security. > I'm afraid the instructions for updating or creating these certs are a bit > hazy. And the manual from Remedy is next to useless (due to the multiple > methodologies to do this thing). Could somebody point me in the right > direction? Do I need a cert from Microsoft? Or is this something I need > to get from somewhere else? > > Any suggestions would be greatly appreciated! > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Struggles
We've tried upgrading Java in the past. Darn thing won't work with the newer versions! I'll take a look. Warren On Mon, Oct 19, 2015 at 10:10 PM, wrote: > ** > Would not be surprised here warren > 1.4.2_07 ? Really??? > > This might help > I would update a few versions > I do see 6.x and still wondering why... > But I would not be surprised if your Java has a lot to do with it. It > could be as simple as you are using TLS 1.0 > Would have to look at it... > > http://www.oracle.com/technetwork/java/javase/documentation/overview-142120.html > > Sent from my iPhone > > On Oct 19, 2015, at 11:45 AM, Ken Pritchard > wrote: > > ** > > Did something in your environment change to where certificates are now > needed when they weren’t before? Not necessarily just the Remedy system, > but also network protocols? I’m not a big cert guy, but I know in our > environment new policies come out from time to time that affect how > connections and ‘stuff’ work. > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren > R. Baltimore II > *Sent:* Monday, October 19, 2015 9:24 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Struggles > > > > ** > > Problem is, I can't find a cert that expired on that day! In fact, none > of them are set to expire this year. > > > > On Mon, Oct 19, 2015 at 9:15 AM, wrote: > > Warren: > > Sounds like your cert has expired on your server that is running the > Remedy Email client. All certs have an expiry date. You will have to go > to your server management group and have them re-issue the cert for this > server (from your cert provider, whomever that is). Then, you can install > it on your server and you should be golden. > > > > You should also have them check the expiry date of the Microsoft 365 > server certificate as well... :-) > > > > Terry > > > > > > > > On 2015-10-19 08:32, Warren R. Baltimore II wrote: > > ** > > ARS 6.3 patch 16 > > Solaris SunOS 5.10 > > Java SDK 1.4.2_07 > > > > I'm having a problem. > > > > I connect using IMAP4 to a Microsoft 365 server to download my email. > I've been using this method for a couple of years now without problems. > Prior to that, I had been using MBOX. I have been supporting this server > for 7 years now and not once have I loaded a certificate for SSL. > > > > On Wednesday evening, my server stopped downloading email from Office > 365. In the aremaild.sh_log file, I see the following error: > > > > Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect > > SEVERE: sun.security.validator.ValidatorException: No trusted certificate > found; > > nested exception is: > > javax.net.ssl.SSLHandshakeException: > sun.security.validator.ValidatorException: No trusted certificate found > > javax.mail.MessagingException: sun.security.validator.ValidatorException: > No trusted certificate found; > > nested exception is: > > javax.net.ssl.SSLHandshakeException: > sun.security.validator.ValidatorException: No trusted certificate found > > at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) > > at javax.mail.Service.connect(Service.java:233) > > at javax.mail.Service.connect(Service.java:134) > > at > com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) > > at > com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470) > > at > com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170) > > at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > > at java.lang.Thread.run(Thread.java:534) > > > > Microsoft has said that they have not made any changes on their end. My > UNIX team tells me no changes have been made there (and I believe them). > > > > I've done quite a few searches against these errors. Everything seems to > be pointing to a certificate issue on my end. But I'm not really sure > exactly what I need to do to update it. From what I can tell, I need to > make the change to the cacerts file at: /usr/java142_07/jre/lib/security. > I'm afraid the instructions for updating or creating these certs are a bit > hazy. And the manual from Remedy is next to useless (due to the multiple > methodologies to do this thing). Could somebody point me in the right > direction? Do I need a cert from Microsoft? Or is this something I need > to get from somewhere else? >
Re: Email Struggles
Mission accomplished! In the past, when we attempted to use the newer versions of Java, it would kill the email process. I got to thinking that when we tried that previously, we were using very different approaches to the retrieving email (MBOX). I had never tried using the newer versions with IMAP. So, I pointed the email daemon at the newest version (jdk1.6.0_101) and surprise! It worked! Thanks for getting me to think about that Pat! On Tue, Oct 20, 2015 at 7:49 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > We've tried upgrading Java in the past. Darn thing won't work with the > newer versions! I'll take a look. > > Warren > > On Mon, Oct 19, 2015 at 10:10 PM, wrote: > >> ** >> Would not be surprised here warren >> 1.4.2_07 ? Really??? >> >> This might help >> I would update a few versions >> I do see 6.x and still wondering why... >> But I would not be surprised if your Java has a lot to do with it. It >> could be as simple as you are using TLS 1.0 >> Would have to look at it... >> >> http://www.oracle.com/technetwork/java/javase/documentation/overview-142120.html >> >> Sent from my iPhone >> >> On Oct 19, 2015, at 11:45 AM, Ken Pritchard > > wrote: >> >> ** >> >> Did something in your environment change to where certificates are now >> needed when they weren’t before? Not necessarily just the Remedy system, >> but also network protocols? I’m not a big cert guy, but I know in our >> environment new policies come out from time to time that affect how >> connections and ‘stuff’ work. >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren >> R. Baltimore II >> *Sent:* Monday, October 19, 2015 9:24 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Email Struggles >> >> >> >> ** >> >> Problem is, I can't find a cert that expired on that day! In fact, none >> of them are set to expire this year. >> >> >> >> On Mon, Oct 19, 2015 at 9:15 AM, wrote: >> >> Warren: >> >> Sounds like your cert has expired on your server that is running the >> Remedy Email client. All certs have an expiry date. You will have to go >> to your server management group and have them re-issue the cert for this >> server (from your cert provider, whomever that is). Then, you can install >> it on your server and you should be golden. >> >> >> >> You should also have them check the expiry date of the Microsoft 365 >> server certificate as well... :-) >> >> >> >> Terry >> >> >> >> >> >> >> >> On 2015-10-19 08:32, Warren R. Baltimore II wrote: >> >> ** >> >> ARS 6.3 patch 16 >> >> Solaris SunOS 5.10 >> >> Java SDK 1.4.2_07 >> >> >> >> I'm having a problem. >> >> >> >> I connect using IMAP4 to a Microsoft 365 server to download my email. >> I've been using this method for a couple of years now without problems. >> Prior to that, I had been using MBOX. I have been supporting this server >> for 7 years now and not once have I loaded a certificate for SSL. >> >> >> >> On Wednesday evening, my server stopped downloading email from Office >> 365. In the aremaild.sh_log file, I see the following error: >> >> >> >> Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect >> >> SEVERE: sun.security.validator.ValidatorException: No trusted certificate >> found; >> >> nested exception is: >> >> javax.net.ssl.SSLHandshakeException: >> sun.security.validator.ValidatorException: No trusted certificate found >> >> javax.mail.MessagingException: sun.security.validator.ValidatorException: >> No trusted certificate found; >> >> nested exception is: >> >> javax.net.ssl.SSLHandshakeException: >> sun.security.validator.ValidatorException: No trusted certificate found >> >> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) >> >> at javax.mail.Service.connect(Service.java:233) >> >> at javax.mail.Service.connect(Service.java:134) >> >> at >> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687) >> >> at >> com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470) >> >> at >>
Possible Bug - ARS 9.0.01 installer fails with Java installation in "Program Files".
I've opened a ticket with BMC on this one. I will be adding this finding
shortly, but I thought I'd share and find out if anyone else ran into this.
We are upgrading from 7.6.04 to 9.0.01
Windows 2012 servers running on the AWS cloud
MS SQL 2014.
We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.
When I attempted the upgrade of Remedy to 9.x, it bombed out. The error
was a bit misleading at first as the only kbase article suggested it was a
problem with ARAdmin having illegal characters in the password (which it
didn't). However, a more thorough reading of the logs showed that the
actual problem was that the process was bombing out because the system
didn't recognize the home of java. The error given was " LOG EVENT
{Description=['D:\Program' is not recognized as an internal or external
command,]}
Evidently, this is a pretty common issue with installing applications in a
Windows environment. There are a number of ways that the developer can
avoid this when packaging the installer. BMC will probably have to rewrite
the installer to take this into account (My opinion). I did find that if I
install Java at the root level on the drive "D:\Java" that the installer
runs just fine.
Anyone else run into this?
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Possible Bug - ARS 9.0.01 installer fails with Java installation in "Program Files".
Fred, the fix is to actually turn that functionality back on for the
windows server (I guess it's now turned off by default).
On Fri, Dec 11, 2015 at 9:42 PM, wrote:
> Did you set the Java_home variable ? In Windows env?
>
> Sent from my iPhone
>
> > On Dec 11, 2015, at 8:13 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
> >
> > **
> > I've opened a ticket with BMC on this one. I will be adding this
> finding shortly, but I thought I'd share and find out if anyone else ran
> into this.
> >
> > We are upgrading from 7.6.04 to 9.0.01
> > Windows 2012 servers running on the AWS cloud
> > MS SQL 2014.
> >
> > We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.
> >
> > When I attempted the upgrade of Remedy to 9.x, it bombed out. The error
> was a bit misleading at first as the only kbase article suggested it was a
> problem with ARAdmin having illegal characters in the password (which it
> didn't). However, a more thorough reading of the logs showed that the
> actual problem was that the process was bombing out because the system
> didn't recognize the home of java. The error given was " LOG EVENT
> {Description=['D:\Program' is not recognized as an internal or external
> command,]}
> >
> > Evidently, this is a pretty common issue with installing applications in
> a Windows environment. There are a number of ways that the developer can
> avoid this when packaging the installer. BMC will probably have to rewrite
> the installer to take this into account (My opinion). I did find that if I
> install Java at the root level on the drive "D:\Java" that the installer
> runs just fine.
> >
> > Anyone else run into this?
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.
You need to have a server set up and available to that tool that has the old version available. It is NOT something that is well documented (go figure). I'm going through a 7.6.04 - 9.0.01 upgrade and have found the documentation to be next to lousy. The wiki is impossible. I want my manuals back. And support hasn't been a lot of fun either. No wonder SNOW is eating BMCs Lunch. On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser wrote: > ** > We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all > around). When attempting to follow the process for code reconciliation > from a snapshot, Developer Studio is giving an error (screenshot): > > [image: Inline image 2] > > > Which, when you look down in the "Settings" section, the menu is blank, so > the error makes sense: > > [image: Inline image 1] > > > My questions are - why isn't there anything on the menu? Where should Dev > Studio be getting that value from? > > There's this post on BMC Communities, which is basically the same question > (although they have a different starting version), but it hasn't been > answered yet. > > https://communities.bmc.com/thread/140141 > > > We have a ticket in with support, but they seem stymied as well. > > Anyone else run into this yet? > > Thanks, > Thad > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.
ahhh... another undocumented feature? On Mon, Jan 11, 2016 at 7:58 PM, Thad Esser wrote: > ** > Okay, this has been resolved. I knew it had to be something > stupid-simple. When logging into Dev Studio, DON'T use a preference server > (and of course, you do have to be logged into both servers). > > Thad > > On Mon, Jan 11, 2016 at 11:46 AM, Thad Esser wrote: > >> Hmm. We've done that too, but still aren't getting any values on that >> menu. We'll keep working with BMC I guess. >> >> Thanks. >> >> On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng >> wrote: >> >>> ** >>> >>> Yes, you need to be logged into both servers at the same time. >>> >>> Regards, >>> Jarl >>> >>> 2016-01-11 17:42 GMT+01:00 Thad Esser : >>> >>>> ** >>>> Warren, >>>> >>>> Thanks for replying. By "available to that tool", is it enough to be >>>> logged into the old-version server within dev studio? If so, we did that. >>>> Does something else need to be setup? Do you need to be logged into both >>>> the old and new at the same time? >>>> >>>> Thanks, >>>> Thad >>>> >>>> On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II < >>>> warrenbaltim...@gmail.com> wrote: >>>> >>>>> ** >>>>> You need to have a server set up and available to that tool that has >>>>> the old version available. It is NOT something that is well documented >>>>> (go >>>>> figure). I'm going through a 7.6.04 - 9.0.01 upgrade and have found the >>>>> documentation to be next to lousy. The wiki is impossible. I want my >>>>> manuals back. And support hasn't been a lot of fun either. >>>>> >>>>> No wonder SNOW is eating BMCs Lunch. >>>>> >>>>> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser >>>>> wrote: >>>>> >>>>>> ** >>>>>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows >>>>>> all around). When attempting to follow the process for code >>>>>> reconciliation >>>>>> from a snapshot, Developer Studio is giving an error (screenshot): >>>>>> >>>>>> [image: Inline image 2] >>>>>> >>>>>> >>>>>> Which, when you look down in the "Settings" section, the menu is >>>>>> blank, so the error makes sense: >>>>>> >>>>>> [image: Inline image 1] >>>>>> >>>>>> >>>>>> My questions are - why isn't there anything on the menu? Where >>>>>> should Dev Studio be getting that value from? >>>>>> >>>>>> There's this post on BMC Communities, which is basically the same >>>>>> question (although they have a different starting version), but it hasn't >>>>>> been answered yet. >>>>>> >>>>>> https://communities.bmc.com/thread/140141 >>>>>> >>>>>> >>>>>> We have a ticket in with support, but they seem stymied as well. >>>>>> >>>>>> Anyone else run into this yet? >>>>>> >>>>>> Thanks, >>>>>> Thad >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Warren R. Baltimore II >>>>> Remedy Developer >>>>> 410-533-5367 >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Email Service is non functioning after upgrade to 9.0.01
First, the technical stuff. AREmail is running on a MS Server 2008 SP2 (Virtual) We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. Email is only currently running on one of the 3 app servers Java JRE is 8u66 The Email service comes up, and the email log and email.lck file is created... And then nothing. We've checked the email_daemon.properties file, and it looks good. Here is the log file. /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 9.0.01 201508191530 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: ESA-REMAPP01.[ServerDomain] ... /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 11:26:11 AM /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] I've removed the domain name and rmi port for security reasons. Any help you can provide would be most appreciated. We're supposed to go live this afternoon, and we have to get email up! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Service is non functioning after upgrade to 9.0.01
Thanks for the replies everyone! Sorry I didn't get back sooner. I spent quite a long time on the phone yesterday with Dolly from BMC. What we discovered was that while my email servers were coming up, the primary was not moving into an Active State, instead they were all in a Waiting state. We manually moved them to Active, and the primary one started functioning. We then made a change to the server and restarted the service, and it went back to waiting. Dolly has my log files and is working with Engineering to find out what the cause might be. In the meantime, I know now what is wrong and can take some easy steps to ensure it stays up and running until we find out how to fix the issue. On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram < parshuram_walunj...@bmc.com> wrote: > ** > > Warren, > > By looking your logs your email engine is up and running correctly. > > > > After 9.0 all Email Engines are running in server group env, and following > the service failover i.e sharing email engine load among them. > > > > You can follow the docs for more information about service failover. > > > https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group > > > > let me know if you required any help. > > Hope this will help you. > > > > --Parshram > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* 18 January 2016 10:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Email Service is non functioning after upgrade to 9.0.01 > > > > ** > > First, the technical stuff. > > AREmail is running on a MS Server 2008 SP2 (Virtual) > > We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. > > Email is only currently running on one of the 3 app servers > > Java JRE is 8u66 > > The Email service comes up, and the email log and email.lck file is > created... > > And then nothing. We've checked the email_daemon.properties file, and it > looks good. > > Here is the log file. > > /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: > 9.0.01 201508191530 > /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: > ESA-REMAPP01.[ServerDomain] ... > /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port > /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 > /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, > 2016 11:26:11 AM > /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting > state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] > /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting > state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] > > I've removed the domain name and rmi port for security reasons. > > Any help you can provide would be most appreciated. We're supposed to go > live this afternoon, and we have to get email up! > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
Daniel, We just completed the upgrade from 7.6.04 to 9.0.01. For the most part it was relatively easy albeit a VERY long process. I strongly urget that you take a look at this link if you haven't. We followed this process and found it to work quite well. https://docs.bmc.com/docs/display/public/brid90/Upgrading+from+a+version+7.6.04+or+8.0.xx . Some things to keep in mind. When you are working on the Reconciliation, you must have a copy of your current installation running on a network that your development server can see. This is necessary so that the developers studio can connect with both for the "compare and contrast" part of the show. This part can take awhile depending on the number of customizations you have made. Don't make the mistake that I made and not take the time to really look at them. I ended up losing some things that I really needed The problems we have run into since Monday when we went live are these: - Reports can no longer be unlimited. Even though the flags are set for the 3 properties in config.properties on the mid tier servers are set to 0, they seem to be interpreted as default which limits reports to 2000. I got around this issue by setting a ridiculously high number (2,000,000). - Email Servers are not leaving the "Waiting" State on the Failover Whiteboard. Thus they don't send/receive. If we manually set the primary to "Active" then they work fine. I just have to monitor that till I get a fix from BMC. - I have a number of users who are no longer able to submit incidents. Some are receiving error messages that they do not have the right permissions (they do) and one is being told to provide information for the ticket that no one else has ever been required to provide. One other person cannot get to the people search form from the incident form. He is told that he doesn't have the appropriate permissions. - Some users are complaining that they are not receiving their notification Not sure about this one. That said, this has been one of the easiest upgrades I've gone through (the actual upgrade of production). We worked on it for a couple of months, and practiced quite a bit, but all of the preparation really helped. We started the actual work on last Friday at 6 pm and finished the last install at 6 pm on Sunday. My partner and I worked the upgrade straight through (taking turns for some shut eye). That was to upgrade 3 app servers and 3 mid tier servers. Hope that gives you some idea On Tue, Jan 19, 2016 at 11:51 PM, David Charters < da...@charterstechnologies.com> wrote: > ** > > 9.x has a very cool data manger you will want to use for data. Custom > objects export and import or if there are not too many do it by hand. 9.x > is so different you might not want or need those customizations. Have you > done a gap analysis yet to create the requirments? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu > *Sent:* Tuesday, January 19, 2016 10:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > > > ** Thank you, David. I think we are going to set up the new environment > just as you described. My concern would be those overlays and custom > objects. Would there be any major issues causing the obj import to fail, so > we will have to recreate those objects? Also when you say "copy data", what > did you mean by that? Is it export to arx then import? > > On Tuesday, January 19, 2016, David Charters < > da...@charterstechnologies.com> wrote: > > My recommendation having done this would be to bring up a 9.x server > fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The > ITSM and Remedy database models are too different. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Daniel Wu > Sent: Tuesday, January 19, 2016 4:38 PM > To: arslist@ARSLIST.ORG > Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? > We are considering upgrade options. And we are debating from 8.1.02 vs. > 9.0.01. > Any help or guides is much appreciated. > > About our ITSM 7.6.04 SP3: > sitting on unix based Oracle 11gR2 DB > App Server is separated with Mid Tier server. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.ars
Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
Those shouldn't cause you any (or much) heartache when it comes to the reconciliation. It's only really looking at overlaid forms.. Now, it will convert overlays to granular overlayswhich I'm still trying to get my head fully around. On Wed, Jan 20, 2016 at 1:43 PM, Daniel Wu wrote: > ** We will have to consider that now. I heard the custom form and overlay > naming conventions have changed. We have ton of +CUST:form123 type of forms > and objects. I wander how we are dealing those in 9. > > > On Tuesday, January 19, 2016, David Charters < > da...@charterstechnologies.com> wrote: > >> ** >> >> 9.x has a very cool data manger you will want to use for data. Custom >> objects export and import or if there are not too many do it by hand. 9.x >> is so different you might not want or need those customizations. Have you >> done a gap analysis yet to create the requirments? >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu >> *Sent:* Tuesday, January 19, 2016 10:05 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 >> >> >> >> ** Thank you, David. I think we are going to set up the new environment >> just as you described. My concern would be those overlays and custom >> objects. Would there be any major issues causing the obj import to fail, so >> we will have to recreate those objects? Also when you say "copy data", what >> did you mean by that? Is it export to arx then import? >> >> On Tuesday, January 19, 2016, David Charters < >> da...@charterstechnologies.com> wrote: >> >> My recommendation having done this would be to bring up a 9.x server >> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The >> ITSM and Remedy database models are too different. >> >> -Original Message- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Daniel Wu >> Sent: Tuesday, January 19, 2016 4:38 PM >> To: arslist@ARSLIST.ORG >> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 >> >> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? >> We are considering upgrade options. And we are debating from 8.1.02 vs. >> 9.0.01. >> Any help or guides is much appreciated. >> >> About our ITSM 7.6.04 SP3: >> sitting on unix based Oracle 11gR2 DB >> App Server is separated with Mid Tier server. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> >> >> _______________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Service is non functioning after upgrade to 9.0.01
We went the upgrade route. We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM and Process Designer as well as 3 mid tier servers. On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu wrote: > ** Hi Warren, > I am curious when you "upgrade" to version 9. Did you really go through > the upgrade steps or you went new instance and cut over? I ask this because > we are also consider version 9. We are on 7.6.04. > > On Wednesday, January 20, 2016, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Thanks for the replies everyone! Sorry I didn't get back sooner. >> >> I spent quite a long time on the phone yesterday with Dolly from BMC. >> What we discovered was that while my email servers were coming up, the >> primary was not moving into an Active State, instead they were all in a >> Waiting state. >> >> We manually moved them to Active, and the primary one started functioning. >> >> We then made a change to the server and restarted the service, and it >> went back to waiting. Dolly has my log files and is working with >> Engineering to find out what the cause might be. In the meantime, I know >> now what is wrong and can take some easy steps to ensure it stays up and >> running until we find out how to fix the issue. >> >> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram < >> parshuram_walunj...@bmc.com> wrote: >> >>> ** >>> >>> Warren, >>> >>> By looking your logs your email engine is up and running correctly. >>> >>> >>> >>> After 9.0 all Email Engines are running in server group env, and >>> following the service failover i.e sharing email engine load among them. >>> >>> >>> >>> You can follow the docs for more information about service failover. >>> >>> >>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group >>> >>> >>> >>> let me know if you required any help. >>> >>> Hope this will help you. >>> >>> >>> >>> --Parshram >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II >>> *Sent:* 18 January 2016 10:21 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Email Service is non functioning after upgrade to 9.0.01 >>> >>> >>> >>> ** >>> >>> First, the technical stuff. >>> >>> AREmail is running on a MS Server 2008 SP2 (Virtual) >>> >>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. >>> >>> Email is only currently running on one of the 3 app servers >>> >>> Java JRE is 8u66 >>> >>> The Email service comes up, and the email log and email.lck file is >>> created... >>> >>> And then nothing. We've checked the email_daemon.properties file, and >>> it looks good. >>> >>> Here is the log file. >>> >>> /* Mon Jan 18 2016 11:26:09.969 */ Application has started >>> Version: 9.0.01 201508191530 >>> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: >>> ESA-REMAPP01.[ServerDomain] ... >>> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port >>> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 >>> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan >>> 18, 2016 11:26:11 AM >>> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting >>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] >>> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting >>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] >>> >>> I've removed the domain name and rmi port for security reasons. >>> >>> Any help you can provide would be most appreciated. We're supposed to >>> go live this afternoon, and we have to get email up! >>> >>> -- >>> >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Group Notifications
I've got a bit of a connundrum 2 weeks ago, we upgraded from ARS/ITSM 7.6.04 to 9.0.01 (Windows 2008 servers and SQL 2008). After the upgrade we began to receive complaints from our users (not all) that they were no longer receiving notifications from Remedy. These seem to be Group Notifications that are affected. I have on support group that has 4 members. All Group Notifications that are triggered by ITSM are only being sent to 1 member of the group. I tried removing the individuals from the group. No luck. I verified that all are set up for email notifications. Anybody ever run into a similar issue? I've not been able to find anything on Support Central that has been helpful. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Group Notifications
I checked and we're ok there. I think the key to this issue is that only some of the people in the group are affected. Others still get the Group Notifications. Thanks for the suggestion Marcelo! On Mon, Feb 1, 2016 at 4:14 PM, Martinez, Marcelo A wrote: > ** > > I had the same issue after upgrading. > > Check SYS:Notification Messages for Offline records > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Monday, February 01, 2016 2:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Group Notifications > > > > ** > > I've got a bit of a connundrum > > 2 weeks ago, we upgraded from ARS/ITSM 7.6.04 to 9.0.01 (Windows 2008 > servers and SQL 2008). > > After the upgrade we began to receive complaints from our users (not all) > that they were no longer receiving notifications from Remedy. These seem > to be Group Notifications that are affected. > > I have on support group that has 4 members. All Group Notifications that > are triggered by ITSM are only being sent to 1 member of the group. > > I tried removing the individuals from the group. No luck. > > I verified that all are set up for email notifications. > > Anybody ever run into a similar issue? I've not been able to find > anything on Support Central that has been helpful. > > Thanks in advance! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Weird behavior with new 9.x Hotfix
We recently installed a hotfix on the midtier to resolve a number of issues. In the process though, it seems to have created havoc with some of our reporting. Specifics first! ARS 9.0.01/ITSM 9.0.01 Mid tier hotfix 9.0.01 201512181241 Windows 2008 r2 servers (3 app servers and 3 mid tier) Apache Tomcat 7.0.62 Java V 8u66 We have a group called "UFMS". They have a report that is designed to bring back open tickets for that group. When you run the report from the report console where assigned group is "UFMS", we receive the following error: HTTP Status 500 - Unable to parse unicode value: fms\ -- *type* Exception report *message* *Unable to parse unicode value: fms\* *description* *The server encountered an internal error that prevented it from fulfilling this request.* *exception* org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse unicode value: fms\ org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) *root cause* java.lang.NumberFormatException: For input string: "fms\" java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) java.lang.Integer.parseInt(Integer.java:580) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:331) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) *note* *The full stack trace of the root cause is available in the Apache Tomcat/7.0.62 logs.* Taking note of the error, it felt like it was pulling the "U" out of the group name and treating it as a command. So, I ran the same report only this time the assigned group name was UNIX Root Access. Sure enough, the error message was the same only with one slight difference, HTTP Status 500 - Unable to parse unicode value: nix\ It was now unable to parse the unicode value: nix. I then ran my query from the Incident form, selected my dataset, clicked "Report" and then tried to run the same report. Same error! If I use another group name that does not begin with "U" I have no problems. We removed the hotfix from one of our mid tier servers and the report runs just fine there. Has anybody else seen this? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Weird behavior with new 9.x Hotfix
Oh, and this behavior happens regardless of the report type...could be Web or AR System (we don't use the Crystal reports). On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > We recently installed a hotfix on the midtier to resolve a number of > issues. In the process though, it seems to have created havoc with some of > our reporting. > > Specifics first! > ARS 9.0.01/ITSM 9.0.01 > Mid tier hotfix 9.0.01 201512181241 > > Windows 2008 r2 servers (3 app servers and 3 mid tier) > Apache Tomcat 7.0.62 > Java V 8u66 > > We have a group called "UFMS". > > They have a report that is designed to bring back open tickets for that > group. > > When you run the report from the report console where assigned group is > "UFMS", we receive the following error: > > HTTP Status 500 - Unable to parse unicode value: fms\ > -- > > *type* Exception report > > *message* *Unable to parse unicode value: fms\* > > *description* *The server encountered an internal error that prevented it > from fulfilling this request.* > > *exception* > > org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse > unicode value: fms\ > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) > com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) > > com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) > > com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > javax.servlet.http.HttpServlet.service(HttpServlet.java:650) > javax.servlet.http.HttpServlet.service(HttpServlet.java:731) > org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) > com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > javax.servlet.http.HttpServlet.service(HttpServlet.java:650) > javax.servlet.http.HttpServlet.service(HttpServlet.java:731) > org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) > com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) > > *root cause* > > java.lang.NumberFormatException: For input string: "fms\" > > java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) > java.lang.Integer.parseInt(Integer.java:580) > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:331) > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) > com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) > > com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) > > com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > javax.servlet.http.HttpServlet.service(HttpServlet.java:650) > javax.servlet.http.HttpServlet.service(HttpServlet.java:731) > org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) > com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > javax.servlet.http.HttpServlet.service(HttpServlet.java:650) > javax.servlet.http.HttpServlet.service(HttpServlet.java:731) > org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) > com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) > > *note* *The full stack trace of the root cause is available in the Apache > Tomcat/7.0.62 logs.* > > Taking note of the error, it felt like it was pulling the "U" out of the > group name and treating it as a command. So, I ran the same report only > this time the assigned group name was UNIX Root Access. Sure enough, the > error message was the same only with one slight difference, > HTTP Status 500 -
Re: Weird behavior with new 9.x Hotfix
Yep... My thoughts also. I just got off the phone with BMC and they do have 1 other customer on an 8.x mid tier experiencing a similar issue (Company name this time is the trigger...also starts with "U".). On Wed, Feb 17, 2016 at 12:27 PM, LJ LongWing wrote: > ** > LOLWarren, I'm sorry...but this obviously has something to do with the > Mid-Tier trying to 'escape' a group name starting with U thinking that it's > a unicode 'code' (http://unicode-table.com/en/)...no clue why that's > happening of course, but BMC will be the only ones able to fix this > particular problem..... > > On Wed, Feb 17, 2016 at 10:14 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Oh, and this behavior happens regardless of the report type...could be >> Web or AR System (we don't use the Crystal reports). >> >> On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >>> We recently installed a hotfix on the midtier to resolve a number of >>> issues. In the process though, it seems to have created havoc with some of >>> our reporting. >>> >>> Specifics first! >>> ARS 9.0.01/ITSM 9.0.01 >>> Mid tier hotfix 9.0.01 201512181241 >>> >>> Windows 2008 r2 servers (3 app servers and 3 mid tier) >>> Apache Tomcat 7.0.62 >>> Java V 8u66 >>> >>> We have a group called "UFMS". >>> >>> They have a report that is designed to bring back open tickets for that >>> group. >>> >>> When you run the report from the report console where assigned group is >>> "UFMS", we receive the following error: >>> >>> HTTP Status 500 - Unable to parse unicode value: fms\ >>> -- >>> >>> *type* Exception report >>> >>> *message* *Unable to parse unicode value: fms\* >>> >>> *description* *The server encountered an internal error that prevented >>> it from fulfilling this request.* >>> >>> *exception* >>> >>> org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse >>> unicode value: fms\ >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) >>> com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) >>> >>> *root cause* >>> >>> java.lang.NumberFormatException: For input string: "fms\" >>> >>> java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) >>> java.lang.Integer.parseInt(Integer.java:580) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:331) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) >>> com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) >>> >>&
Re: Weird behavior with new 9.x Hotfix
If it is the report, it's an issue with the report tool. These are all "Web" reports that work on the unpatched server, but not the patched. To simplify, I just created a simple report that only has the Assigned Group field. The error is triggered when a user either searches the help desk form for all tickets that are assigned to a group that starts with the letter "U", and then attempts to run the report against the results. The other way to trigger it is to override any embedded search and use the "Show Additional Filter" feature. Pulling back any Help desk tickets that have an assigned group name that starts with "U". I included the .rptdesign file for this. Luckily, BMC has actually seen this behavior already with another customer (for that customer, it is an issue with the company name that beings with "U"). On Thu, Feb 18, 2016 at 9:40 AM, Jain, Gourav wrote: > ** > > Warren This problem is occurring because some un escape character exist in > your report parameters. > > You have some un escape char value in report parameters. Provide us the > report parameters for the problematic report. > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* 18 February 2016 00:05 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Weird behavior with new 9.x Hotfix > > > > ** > > Yep... My thoughts also. I just got off the phone with BMC and they do > have 1 other customer on an 8.x mid tier experiencing a similar issue > (Company name this time is the trigger...also starts with "U".). > > > > On Wed, Feb 17, 2016 at 12:27 PM, LJ LongWing > wrote: > > ** > > LOLWarren, I'm sorry...but this obviously has something to do with the > Mid-Tier trying to 'escape' a group name starting with U thinking that it's > a unicode 'code' (http://unicode-table.com/en/)...no clue why that's > happening of course, but BMC will be the only ones able to fix this > particular problem. > > > > On Wed, Feb 17, 2016 at 10:14 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > Oh, and this behavior happens regardless of the report type...could be Web > or AR System (we don't use the Crystal reports). > > > > On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > We recently installed a hotfix on the midtier to resolve a number of > issues. In the process though, it seems to have created havoc with some of > our reporting. > > Specifics first! > > ARS 9.0.01/ITSM 9.0.01 > > Mid tier hotfix 9.0.01 201512181241 > > > > Windows 2008 r2 servers (3 app servers and 3 mid tier) > > Apache Tomcat 7.0.62 > > Java V 8u66 > > We have a group called "UFMS". > > They have a report that is designed to bring back open tickets for that > group. > > When you run the report from the report console where assigned group is > "UFMS", we receive the following error: > HTTP Status 500 - Unable to parse unicode value: fms\ > -- > > *type* Exception report > > *message* *Unable to parse unicode value: fms\* > > *description* *The server encountered an internal error that prevented it > from fulfilling this request.* > > *exception* > > org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse > unicode value: fms\ > > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) > > > org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) > >com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) > > > com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) > > > com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) > > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > >com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > >javax.servlet.http.HttpServlet.service(HttpServlet.java:650) > >javax.servlet.http.HttpServlet.service(HttpServlet.java:731) > >org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) > >com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) > > > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) > >com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) > &g
Re: Data Wizard Tool / Sites
Lars, I have found the tool to be quite effective, although I haven't used it for that exact job. On Fri, Feb 19, 2016 at 5:32 AM, wrote: > ** > > Hi, it seems that we need to rename some * sites* in our ITSM system, 7.6. > > > > Have you used the *Data Wizard Tool* in this situation, if so, have you > seen any issues, or are all forms handled correctly? > > > > The alternative, to do it manually is a huge task. > > > > Hope for some feedback J > > > > // Lars, Vattenfall, Sweden > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
Nope! I am grateful for this! I'm wondering why thought htat I didn't see it. Perhaps because I started my searches in the 9.0 regionWhatever! I'm Grateful fo the assist Satya! On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller wrote: > ** > Have you seen this? Or am I not understanding your question? This is for > 8.1 > > > https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template > > > On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> For the last week, I have been trying to find some documentation that >> actually explains how to go about creating tasks and task group templates. >> And as usual, I am left with the opinion that the Documentation for Remedy >> has become an absolute embarrassment! >> >> I was able to find (under Change Management) a 19 page document on TMS, >> but while it extensively explained what I would call the theory behind the >> process, it did not give instructions on how to actually create these >> templates. >> >> Basically, I have not found a decent piece of documentation that says >> "Here are the steps you take to create a Task Group". This is the kind of >> information these fields want. Same for Task Templates. You know A >> MANUAL! >> >> Does anyone know where I might find this information (ARS/ITSM 9.0.01)? >> It wouldn't surprise me if I have been looking in the wrong place. >> >> >> Anyone else have similar issues with the Documentation Wiki? >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Cry for help! Task Management System
For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know A MANUAL! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
I took a look at the link that Satya sent me, then I went into the 9.0 stream and followed the links, but it just isn't there for 9. Still, I'm pretty sure the 8.x version should give me what I need. My opinion of the BMC documentation is not good. I find it to be poorly written, heavy on theory, but often light on the actual How To. On Tue, Apr 12, 2016 at 3:22 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** > > I think the indexing for 9.0 needs work. I searched yesterday for "max > heap size" or "java heap" in the 9.0 docs and it found nothing - see the > attached, I still had the tabs open: > > > > > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Tuesday, April 12, 2016 1:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Cry for help! Task Management System > > > > ** > > Nope! I am grateful for this! I'm wondering why thought htat I didn't > see it. Perhaps because I started my searches in the 9.0 > regionWhatever! > > I'm Grateful fo the assist Satya! > > > > On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller > wrote: > > ** > > Have you seen this? Or am I not understanding your question? This is for > 8.1 > > > > > https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template > > > > > On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > For the last week, I have been trying to find some documentation that > actually explains how to go about creating tasks and task group templates. > And as usual, I am left with the opinion that the Documentation for Remedy > has become an absolute embarrassment! > > I was able to find (under Change Management) a 19 page document on TMS, > but while it extensively explained what I would call the theory behind the > process, it did not give instructions on how to actually create these > templates. > > Basically, I have not found a decent piece of documentation that says > "Here are the steps you take to create a Task Group". This is the kind of > information these fields want. Same for Task Templates. You know A > MANUAL! > > Does anyone know where I might find this information (ARS/ITSM 9.0.01)? > It wouldn't surprise me if I have been looking in the wrong place. > > Anyone else have similar issues with the Documentation Wiki? > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2016.0.7497 / Virus Database: 4545/12010 - Release Date: 04/11/16 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Pat Zandi
Folks, I wanted to take a few moments and let those of you who are following the list know that Pat Zandi passed away on Monday. Pat had been battling cancer for the last year. He came to work for Dev Technology about a year or so before I did after he retired from the Air Force. He was a great team mate, and a good guy. He will be missed. His obituary can be found here: http://www.colonialfuneralhome.com/home/index.cfm/obituaries/view/fh_id/11079/id/4062535 Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Pat Zandi
HAHA! I had thought about going back in the archives to find something That's a good one! On Wed, Jan 11, 2017 at 4:39 PM, Doug Blair wrote: > ** > Warren et al, > > This is so sad to hear. I had not noticed his absence until now, but WOW > we have missed Zandi a lot! A conversation or post thread with > Zandification was always full or surprises, diversions, stories and packed > full of knowledge. or at least some oblique references to knowing a lot > more than the rest of us. So I went back about (s!) 11 years to find > this thread, the subject of which is “BMC SupportWeb is garbage!,” to find > some typical Zandification: > > (Ed: from Patrick Zandi) > > ** > Sometimes, Like me.. you have to have the support folks fix this > personally.. > I just gave them my userid and password Shh > and said SEE I am not Crazy.. > > I was then reminded of the quote from the Bible.. > *Rev 8:1* And when he had opened the seventh seal, there was silence in > heaven about the space of half an hour > > Then the tech came back and said.. "this is going to take a while" > a day later.. Voila.. it worked.. > > > Always something illuminating, often amusing, always a treasure…. > > > On Jan 11, 2017, at 1:30 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > Folks, > > I wanted to take a few moments and let those of you who are following the > list know that Pat Zandi passed away on Monday. > > Pat had been battling cancer for the last year. He came to work for Dev > Technology about a year or so before I did after he retired from the Air > Force. He was a great team mate, and a good guy. He will be missed. > > His obituary can be found here: http://www.colonialfuneralhome.com/home/ > index.cfm/obituaries/view/fh_id/11079/id/4062535 > > Warren > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 <(410)%20533-5367> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS Wikipedia page
It's a BMC employee making the edits On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing wrote: > ** > Don't you just love wiki's...able to be edited by anyone... > > On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller > wrote: > >> ** >> Either Wikipedia knows something we don't, that AR System is no longer >> being sold, or this is a reflection of BMC's "Remedy is only a means to >> ITSM" approach for many years. I guess there is one other option, the ARS >> article was submitted for deletion by a SNOW employee. >> >> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System >> >> >> >> >> >> >> Jason >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS Wikipedia page
I think we can probably assume this is just inline with the decision way back when to not market the ARSystem by itself. Greatest mistake they ever made (IMHO). BMC has turned Remedy ITSM into bloat ware. One of the many reasons so many organizations are making the jump to SNow. I still say ARSystem is the superior platform. On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller wrote: > ** > I noticed the edit said they were done by a profile that indicated it was > a BMC employee but I figured that was fake info. WOW! Let's see where the > wild ride takes us now... > > Of course we will probably be left to speculate and come up with our own > theories for the foreseeable future; which is always fun. > > On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing > wrote: > >> ** >> InterestingI just contacted someone internal to BMC and he is the >> person that made the edits, per instructions of someone at >> BMCapparently part of a 'revamp' effortI guess we'll need to see >> what ends up coming out of it. >> >> On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >>> ** >>> It's a BMC employee making the edits >>> >>> On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing >>> wrote: >>> >>>> ** >>>> Don't you just love wiki's...able to be edited by anyone... >>>> >>>> On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller >>>> wrote: >>>> >>>>> ** >>>>> Either Wikipedia knows something we don't, that AR System is no longer >>>>> being sold, or this is a reflection of BMC's "Remedy is only a means to >>>>> ITSM" approach for many years. I guess there is one other option, the ARS >>>>> article was submitted for deletion by a SNOW employee. >>>>> >>>>> https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Jason >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> >>> >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 <(410)%20533-5367> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT: Resumes
LJ, Years ago, in a Galaxy far, far away (The Ohio State University Medical Center) I worked recruitment. I had to go through HUNDREDS of resumes for Nurses, Civil Service People, Allied Health professionals and Research Assistants a day. Needless to say, it gets a bit tedious! The one thing that I would tell people is that you need to create a Resume that will do 2 things. 1. Get past that initial person (this was me) who had to identify potential candidates, but maybe didn't necessarily understand everything that they were reading. For this person, you want to clearly identify your experience, education and motivations. You want to list your degrees, professional certifications and associations. Try not to leave any gaping holes in your time line. Try to keep it to one page, but don't go past 2. 2. Once you are past that first person, you want this resume to also speak to the person who is likely making the decisions on who to bring in. They are going to look for the more technical information. Remember, you can always bring a second resume to the interview that speaks a bit more directly and technically to the manager. My feeling about conversational v. bullet pointsconversational is just harder to digest and tends to run long. Bullet points pull out those items you want to highlight and make them plain to see. The cover letter can be conversational if you wish, but don't get long winded! Just my 2 cents! PSI write the WORST resumes. You would think after 12 years in HR, I would have gotten better at it! 😜 On Fri, Jun 8, 2018 at 10:37 AM, LJ LongWing wrote: > I always find looking at other people's resumes/cv to be > fascinating...there are so many different ways to put together the details > of your skills and work histories. I worked for a time as a team lead and > looked at resumes of potential contractors, so I've had a fair amount of > exposure to various formatsI know this isn't Remedy related, and there > is no 'right' answer...so I'm seeking opinions. > > Should a resume be 'conversational' in nature, or is it better to have > short concise bullet points. > > I personally find conversational resumes harder to digest...I find it > harder to pull out the relevant information that I'm looking for in a > prospective employee/contractorI've always found quick bullet point > driven resumes easier to read/digest and determine if the person has the > skills necessary, if not only at a high levelbut the down side of that > type of resume is that it eliminates all of the emotion and 'feel' from a > person, which is both good and badso, I'm curiousopinions, pro/con > list, etc.... > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- Warren R. Baltimore II Remedy & ServiceNow Developer 410-533-5367 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Replies concerning job postings
Funny story. 10 1/2 years ago...in a moment of anger, I did exactly what David is talking about. Someone posted a listing, and I (without much thought) immediately responded with a question about it. So, of course it went to the entire list! (I was kind of embarrassed and praying that my current employer wasn't aware of the list). About a 1/2 hour later, I received a call from another gentlemen who had seem my question and was wondering if I would like to come work for him In 2 days, I'll be celebrating my 10 year anniversary with Dev Technology! Thanks Mike Campbell! On Tue, Jul 10, 2018 at 2:42 PM, Dave Shellman wrote: > Over the last few months there have been a couple of job posted to the ARS > List. > > Be aware that one should validate the To: email address when replying. > One should change the To: email address so the email is sent directly to > the person posting the position. If the email address is not changed, the > email is sent back to the list server and everyone on the list receives the > reply. > > Dave > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- Warren R. Baltimore II Remedy & ServiceNow Developer 410-533-5367 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: EXTERNAL: Emails
As am Ialthough I'm currently working with the dark side :-p On Mon, Jan 7, 2019 at 8:18 AM Reiser, John J wrote: > I’m still lurking about. > > > > Thank you, > > --- > John J. Reiser > Building 760-J202 > Remedy AR System Developer > > Senior Software Development Analyst > Lockheed Martin - RMS Moorestown Region > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* ARSList *On Behalf Of *Roger > Justice via ARSList > *Sent:* Sunday, January 06, 2019 4:34 PM > *To:* arslist@arslist.org > *Cc:* rjust2...@aol.com > *Subject:* EXTERNAL: Emails > > > > I have not seen any Arslist emails for a few weeks. Is anyone still using > this? > > > > Roger > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- Warren R. Baltimore II Remedy & ServiceNow Developer 410-533-5367 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
