Microsoft System Center Service Manager

[Will Du Chene]

Hi List.

Every so often, a topic comes up about migrating from one platform to the 
other. With that being said, there are some that think that we should move from 
what we have now to the new release of Microsoft System Center Service Manager 
because it "integrates better" with other Microsoft products.

I know that the question has been asked in the past (I've checked the archives) 
but there were no really definative answers, so if I have missed it, I 
apologize in advance - but can anyone who knows something about Microsoft 
System Center Service Manager please offer up a few points on why it's not the 
best idea to embrace it. 

As I understand it thus far, the product is new, and is not ITIL compliant 
(it's MOF focused). The product is limited to the Windows platform. I don't 
know if it can share customers, provide different views, etc...

Any thoughts are welcome and I thank you in advance. Private responses can be 
sent to my personal email and remain in confidence (william.duch...@gmail.com).

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Re: mapi on linux

[Will Du Chene]

There are? Really? Where? MAPI is entirely a closed-source Microsoft 
standard, and is tied extensively to the Windows platform and API's. Those 
libraries do not exist on a linux platform which is why the code was never 
ported. 

This is why so many people who use a linux desktop (including myself) have 
to use a third party connector (used to be the Ximian Connector now via 
Novell and then into open source) and the Evolution client to get it to 
work. If there is something new out there in the software landscape that 
does the same thing, I would be very interested in reading about it.

Remedy-wise, it's always just been easier to use a different protocol for 
mail, such as POP3 or IMAP, since they are at least a standard and clients 
and utilities are plentiful.



On Wed, 16 Jun 2010 15:28:32 -0400, Ramey, Anne  wrote:

>Actually, there are MAPI clients you can get for linux OS.
>
>Anne Ramey
>***
>E-mail correspondence to and from this address may be subject to the 
North Carolina Public Records Law and may be disclosed to third parties 
only by an authorized State Official.
>
>From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
>Sent: Wednesday, June 16, 2010 9:29 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: mapi on linux
>
>**
>MAPI is a Microsoft protocol and as such only works on a Microsoft 
platform
>
>From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
>Sent: Wednesday, June 16, 2010 8:03 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: mapi on linux
>
>**
>We are currently using IMAP (secure) to talk to the exchange server.  The 
mail guys just asked if we could switch to mapi.  They, apparently, would 
prefer it that way.  I have no problem telling them it won't work.
>
>Anne Ramey
>
>From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
>Sent: Tuesday, June 15, 2010 4:11 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: mapi on linux
>
>**
>When using the email engine on *nix I've always had to use POP3.  
Typically this involves using SSL so the transaction is encrypted (POP3 is 
very insecure without it).
>
>MS Exchange accounts can be set to allow for POP3 access.  In larger 
companies it is often required to set one server aside as the "Special" 
pop3 server and firewall it off/lock it down so only the server(s) that 
need to access it can get to it.
>
>William Rentfrow
>Principal Consultant, StrataCom Inc.
>wrentf...@stratacominc.com
>Corporate Website, www.stratacominc.com
>Blog, www.williamrentfrow.com
>715-410-8156 C
>
>
>
>From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
>Sent: Tuesday, June 15, 2010 9:45 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: mapi on linux
>**
>I don't believe you can use the email engine with MAPI on Linux.  The 
MAPI implementation requires a JNI library to call MAPI functions that is 
provided as a dll (eg armapi71.dll).  This is only supplied with a Windows 
email engine, there is no Unix/Linux equivalent.
>
>Mark
>
>
>From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
>Sent: 15 June 2010 14:47
>To: arslist@ARSLIST.ORG
>Subject: mapi on linux
>
>**
>Is anyone running ARS/email engine on linux and checking mail using 
MAPI?  What linux MAPI client are you using to do so?
>
>Thanks,
>
>Anne Ramey
>
>
>
>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>__
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Re: Aspect IVR integration?

[Will Du Chene]

I know that this is probably really very obvious, but have you
considered getting an alias added for the old server on your org's DNS
server? Admittedly, it's not a perm solution, but it might buy you some
more time to work the issue.

Hard coded, huh? Shoot the programmer, unless of course, there was a
very, very good reason for doing so.

:)




William Rentfrow wrote:
> **
> Anyone using Aspect right now to integrate with IM 7.03?
>  
> We were going to port the old existing version of our custom client
> software until we discovered we do not have the source code and the
> server name is hard-coded in the application (g!).
>  
> If someone has a custom Aspect client-side piece I'd like to hear
> about it.
>  
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> wrentf...@stratacominc.com 
> Corporate Website, www.stratacominc.com 
> Blog, www.williamrentfrow.com 
> 715-410-8156 C
>  
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
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Re: Dropping BMC Support

[Will Du Chene]

Not to sound too much like a troll and hence be held in ill repute, but
the whole language of 'retroactive payments' and 'interest surcharges'
sounds absolutely obscene, doesn't it?

One more reason to use an application suite or technology that better
fits whatever project is at hand. Sometimes the AR System isn't required
at all.





Bing wrote:
> **
> There are many issues to consider:
>  
> As Patrick points out, you will lose tech support, upgrades, patches,
> and replacement keys.
>  
> As David points out, there are some "gotcha's" with selectively
> removing support.  For example, anything you drop from support will
> require a purge form.  (Yes, BMC/Remedy actually expects you to stop
> using any product not under support.  We've tried for years to
> convince them their own license agreement says _perpetual_ use, not
> "only under maintenance" use, but to no avail.)  Also, similar
> products cannot be separated into some on maintenance and some not. 
> (For example, you can either remove all AR User licenses from
> maintenance, or none -- you cannot remove only /some/ licenses from
> maintenance.)  And if you drop support and later decide you need it
> again, then you will be asked to make retroactive payments, with list
> price uplifts, to restore maintenance.  (If the lapse is two years or
> more, you may also be asked to pay an "interest surcharge".)  Finally,
> you may find your BMC/Remedy team mildly-to-extremely upset that you
> want to drop maintenance, so plan ahead and allow a few months to
> finalize a new support agreement with an acceptable invoice.
>  
> There are also alternatives, as some resellers and third-parties offer
> BMC/Remedy support services at slightly reduced prices.  Check the
> BMC/Remedy website for more details.
>  
> -- Bing
>  
> Bradford Bingel ("Bing")
> b...@itm3.com (email)
> 925-260-6394 (mobile)
>
> 
> *From:* Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] *On Behalf Of *Richard Parker
> *Sent:* Friday, July 17, 2009 1:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dropping BMC Support
>
> **
> We are considering dropping our support contract with BMC. We've
> considered the implications of this as far tech support calls,
> licensing and new software releases.
>  
> Was wondering if anyone has experience with dropping support and what
> other issues might have come up besides the above mentioned items.
>  
> Thank you in advance.
>  
> Richard
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Re: ARS 7.5?

[Will Du Chene]

So my point is, if the US Government is not allowed to use product that
contain open source software components, Remedy shouldn't have been allowed
for years.

If you can figure out what is going on with our government, then you are a
better person than I. Simple logic left it many, many years ago. Not trying
to start anything on politics, but just making a statement of fact. Some of
the policies that they have toward software in this country are bizantine at
best, as are the isolated silos in which they reside.

The statement William makes on being able to call something in the
middle of the night is not valid in my opinion; if you have a support
contract you can call BMC any time of day (or business hours only - depending
on your support contract.. ;-) ) if you have any problems with the BMC
product. It does not matter if the problem is with the open- or the closed
source component, the very same service levels apply.

You're taking my remarks too literaly, Michiel. Specific support hours not
withstanding, I was referring to the existence of a support contract.

My experience has always been that managers are far, far more likely to adopt
an application for use in their department if there if some form of support
is made available for it. It's expected. First question - what's the
application. Second question - how much is the license. Third question -
what's support going to cost?

I've heard this so many times that I can almost put music to it, and do an
Irish jig at the same time without missing a tick.

The basic fact is that the people who are in charge want some sort of
support, or assurance that the software that they are using 'safe' to use.
Between you and I, I really wish that they would have done their homework and
were aware that support could be purchased from vendors that specialize in
it. MySQL, Postgres, Sendmail, Zarafa - it's the same story. Managers are
lemmings, however, so when one sees the light - there may be some change in
the direction of the run for the pack as a result.

As it applies to the AR System, why they allow it is anyone guess. I would
expect that it might well be considered a supported application because it's
part of an application suite. This is something that I have seen as well;
where one application is explicitly denied, but allowed if combined with
another. I don't really know... Just venturing a guess.

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Re: Development Kits?

[Will Du Chene]

Outstanding.

Fri Jan 16 2009 07:09:25 PM CST from Easter, David  to
arslist@ARSLIST.ORG [Reply] [ReplyQuoted] [ReplyAll] [Forward]
[Headers][Print]
Subject: Re: Development Kits?
Still working on something.  Stay tuned.
 
Can't get into details at this time, so don't even ask... but it's still a
need we're aware of and trying to find a solution that works for the
community and BMC.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 

--
--
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Will Du Chene
Sent: Friday, January 16, 2009 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Development Kits?


** 
Speaking of development, and open source and the like in the previous threads
- whatever happen to the idea of a developer-only kit? 

The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer.  If there was, please point me to
the post. 

I'm not talking about the 'see your sales rep' thing (nor am I talking about
being the recipient of a snowjob) either. 

 

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Development Kits?

[Will Du Chene]

Speaking of development, and open source and the like in the previous
threads - whatever happen to the idea of a developer-only kit? 

The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer.  If there was, please point me to
the post. 

I'm not talking about the 'see your sales rep' thing (nor am I talking about
being the recipient of a snowjob) either.

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Re: ARS 7.5?

[Will Du Chene]

John, that was good.. I laughed out loud here.

But you're right on track: government is dang skittish when it comes to open
source products. There seems to be this mindset that, so long as they buy
their products from a 'company' per se, that the world will turn, classical
music will play and daisies will sprout from the backsides of their users.

After all of these years, the only thing that I can track that mindset to is
that they want a security blanket. They want their warm fuzzies and their
favorite, nibbled-on-the-corner and been-through-the-washer-a-bazillion-times
blanket. They want to be able to have someone to call at 4am and cry to when
their application dies. The same is true of hiring time. They want to be able
to hire someone who already has managed a particular application, or suite of
applications.

We've all heard the 'total cost of ownership' and 'supportability' lectures,
right? This is the way that the industry wants it. Independent thought, and
God forbid, action, is almost heresy. 

Is this the right approach? Well, I suppose it depends on your perspective.

To that end, any software application, be it vastly superior in terms of
design, will always face an up hill battle. 

Just look at NetBSD, it's a perfect example. The OS is THE most ported
platform on the planet, is rock solid, and has a lineage that stems from long
before Winchunks was a glimmer in Gate's eye, yet - for all practical
purposes - remains unknown, except to those of us that have worked with it.
The same is true of FreeBSD, or OpenBSD.

How about OTRS (http://otrs.org) for a simple help desk? What about RT
(http://bestpractical.com/rt)? Both are stable, highly configurable (written
in Perl) applications yet unknown.

What about Zarafa (http://www.zarafa.com)? It's a drop in Exchange
replacement that has been around for a bit, albeit not as long as some
others. The product sits on top of a MySQL database, and can have something
like postfix or sendmail for an mta in front of it so all of the milters or
spam filtering can remain. The best part - it costs less than HALF of what
Exchange does to operate - and it's FREE in a community edition. It's even
got it's own webmail interface that looks like an Outlook client. Yet, in
spite of it all, the user community remains small.

Alternatives has never really been very useful in the software industry, when
point and click, buy-off-the-shelf will do. Call me jaded, if you wish, but
when I am talking to someone that is considering adding some sort of help
desk, mail server, or whatnot, my first recommendation is almost NEVER
anything that is licensed, packaged, or shrink-wrapped, unless there is some
sort of ill-conceived standard which mandates it, and even then, I usually
ask about exceptions.

To that end, I had an interesting conversation last week with a CIO who
wanted to know more about help desk software that he could use to streamline
his request process and clean-up his department. By the time it was all over
and done, he was staring at RT with an evil grin, considering a number of
customizations, and almost overjoyed at the fact that he could put it on top
of a free database to save on licensing.

Just because something is free does not mean that it is inferior. The
fundamental question surrounding sofrtware should be whether or not it will
do the job. The number of options that it has don't mean jack if you can't
make something work.

 

 

Fri Jan 16 2009 05:08:29 PM CST from John  to
arslist@ARSLIST.ORG 

Subject: Re: ARS 7.5?

7 uses Java -- Java is open source -- you are screwed.

The logic of (if opensource - do not use it) -- does not make logical sense.

For

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OT: Test

[Will Du Chene]

Just checking to see if this is working.. I haven't received any messages for
the last couple of days and wanted to make sure that my address was still
good.

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Re: OT:smart-questions.html

[Will Du Chene]

Not to beleagure an already old thread, but I'm disappointed. :-(

Whatever happen the originality? Whatever happen to rolling your own smoke?
These prepackaged, shrink-wrapped, off-the-shelf responses of condemnation
seem to leave something to be desired. If you're gonna rail against a post,
do so with style! I thought that there were MacGyvers amoungst us. Please
don't tell me that I am a member of yet another dying breed. 

We need some tools. (I don't want a paperclip - yet) Let's start off with a
Linux/Solaris distro, Postfix, Procmail, MPlayer and a single mp3 file that
you can use your laptop mic to record from the source of your choice.

First, let's reconfigure the mailbox command that postfix would normally use
to deliver incoming mail by substituting the complete path to the binary of
procmail. This will allow procmail to process the message that has been sent.

vi /etc/postfix/main.cf
 mailbox_command = /usr/bin/procmail
:wq


Next, create a system-wide procmail ruleset. We will need this in place so
that procmail can process all mail which enters our mail server. Notice the
specification where anything that is From, To, or CC'd to 'gmedisetti' will
match the rule. This is useful in case the the same username is used between
web mail services ([EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], etc).

vi /etc/procmailrc 
 :0:
 * ^(From|Cc|To).*gmedisetti*
 | /opt/scripts/flushme.sh

:wq

Finally, create the 'operations' script. This is where the show really
starts. The content of the message is lost altogether when procmail passes
the contents to this script because we have made to provisions for it.
Instead, we're just going to play a sound. That's right, campers! When the
message comes into the mail server, we're gonna throw it right out the window
and play a sound. In this case, it's of the local commode in action.

vi /opt/scripts/flushme.sh
 MP3=/opt/data/sounds/flush.mp3
 /usr/bin/mplayer $MP3
:wq
chmod +x /opt/scripts/flushme.sh

Aaaahhh... There we go... Satisfying. Gratifying. We've redefined mail
filtering. We've fixed the aches and pains of the inbox in one swift
shot! The approach might need a tweak or two, but we've fixed the spam and
troll problem right there. Guaranteed to make cool SAs smile, and give the
satisfaction that you got them in the end.

Offered as satire, but technically very close.

 

Wed Nov 12 2008 01:22:46 PM CST from Matthew Perrault to arslist@ARSLIST.ORG 
Subject: Re: OT:smart-questions.html WAS: how can I capture LanID ?


I did not appreciate Axton's link .

I found it very confusing and I was very emotionally hurt by it. *sniff*
*sniff*

I had to call mommy and ask her to wipe away the tears.

I should be able to ask questions in any way, shape or form, and you should
be able to figure it out.

You should also help me when I DEMAND it!

 

I really appreciate Gok's emails and questions. 

It's how I communicate with my customers!

Let me tell you they REALLY appreciate it!

 

We should be able to abuse you long-time posters/helpers/Platinum
members/Gurus/etc...

And you should just sit there and TAKE IT!

You exist to serve us!

 

In case you can't tell, I am being sarcastic here.

I am just joking around. Yes I know, not very professional...but I just
couldn't help myself

I apologize in advance  if I offended anyone.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Hoffmeier
Sent: Wednesday, November 12, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:smart-questions.html WAS: how can I capture LanID ?

 

** 

Axton, 
 
I appreciated the link and have posted it on my bug list site.
 
Bill Hoffmeier
Lockheed Martin


> Date: Wed, 12 Nov 2008 10:44:33 -0500
> From: [EMAIL PROTECTED]
> Subject: Re: OT:smart-questions.html WAS: how can I capture LanID ?
> To: arslist@ARSLIST.ORG
> 
> All I can say is, there are lots of bright people out there willing to
> share, but if you want their responses, this doc is good as a general
> guideline. Take what you like and leave the rest.
> 
> I looked at all the posts from this poster after reading the latest
> posts. They do not solicit responses. I can imagine there is a sense
> of frustration from the OP, which I am trying to help with. If the OP
> can move in the direction of what the article outlines, even a
> marginal move in that direction will help him solicit more responses.
> 
> His current methods seem to entail:
> - starting a new thread with different bits of information for the same
question
> - request answers from: guru's/platinum members
> - give a sense of urgency to his questions using terms such as: asap
> 
> I understand the person is new to ARS, as stated in one of the posts,
> but these questions are off the cuff, not well thought out, and don't
> include enough information to solicit an applicable response. If the
> OP would include:
> - what has already been tried
> - specific details around the question
> - ...and other things

Re: BMC Elite?

[Will Du Chene]

I don't think so.. I haven't received anything from them personally.  If they
were harvesting addresses, my guess would be that there would be more traffic
and/or complaints. The only exposure that I have had to them is here on the
list. With that being said, I am *highly* amused when one does come through.
The whole notion of an 'elite' is questionable at best (unless they are in
the business of proving their members as such) and affixing the letters BMC
on the front is just icing on the cake unless they are sactioned. Heh. IMNSHO
- they could have used the name 'remedy monkeys/guys/cyborgs/people/whatever'
and got the same effect. Remind me not to laugh when someone claims to be an
'elite' like their poop don't stink.

 

 

Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to
arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

**

Basically, I opted out before, but I started getting it again.  I'm
assuming they pull email addresses from the ARS List whether we signed up or
not, and even if we opt out, when they harvest the email addresses here
again, it apparently overwrites the opt out.  That is where the violation
takes place, in my opinion.  Obviously, lawyers and such would be required to
determine that for sure in court.  However, it seems obvious to me that they
are violating the opt out portion of the law.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, October 20, 2008 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

 

**

Just out of curiosity, how are they violating the CAN-SPAM Act?

 

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, October 20, 2008 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

 

Same here.  I wonder if they know that they are violating the CAN-SPAM
Act.  Perhaps we should find out who is behind it, as they can be fined
$11,000 for each individual email they send out.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy
Sent: Monday, October 20, 2008 7:40 AM
To: arslist@ARSLIST.ORG
Subject: BMC Elite?

 

**

Is anyone else receiving weekly unsolicited email updates from BMC
elite?  I ignored their initial invitation but continue to get these
mailings.  I don't want to opt out and alert them that there is a human
associated with this address.  Dore anyone know if the site is legit and will
actually remove me from their mailing list?  Their marketing tactics seem
pretty unprofessional so maybe just adding them to a junk mail filter is more
appropriate...

 

Tim

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Re: Job at the State of NC

[Will Du Chene]

Now there was a beautiful area to be.  I bet that it's gorgeous this time of
year.

Wed Oct 15 2008 07:07:00 PM CDT from Ramey, Anne to arslist@ARSLIST.ORG 
Subject: Job at the State of NC

** 
http://www.its.state.nc.us/Career/Career.asp?pn=3954   

If you are looking for a stable, permanent position as a Remedy System
Administrator, please consider this job posting. 

Thanks, Anne Ramey
Remedy System Administrator
State of North Carolina
Office of Information Technology Services (ITS)
Service Delivery Division
ITSM & ITAM Services (919)754-6521
[EMAIL PROTECTED]://its.state.nc.us

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Re: OT:Friday Humor

[Will Du Chene]

 
 Nahh... It's actually quite easy really. I'm just not certain that we want to 
go there.

 

"...So I m not sure what their choice of cars says about their personalities..."

 

If I were to venture a guess, it would be that *one* of these fellas realizes 
that size does matter, and therefore has more fun. :-) 

 

 
-Original message-
From: Pierson, Shawn <[EMAIL PROTECTED]>
Sent: Fri 03-10-2008 15:16
To: arslist@ARSLIST.ORG; 
Subject: Re: OT:Friday Humor


It s hard to tie this in with politics though.  

 

Obama drives a Ford Escape Hybrid, which isn t listed here.  

 

McCain drives a Cadillac CTS, a 2005 Volkswagen convertible, a 2001 Honda 
sedan, a 2007 Ford pickup, a 1960 Willis Jeep, a 2008 Jeep Wrangler, a 2000 
Lincoln, a 2001 GMC SUV, and his wife drives a Lexus.

 

So I m not sure what their choice of cars says about their personalities.

 

From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gidd
Sent: Friday, October 03, 2008 9:01 AM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor


 

**

What your car says about you:


 


Acura NSX    I m an impotent dentist

Acura TL    I m too bland for German cars. I like 
sporty Buicks

Buick Park Avenue    I m older than 34 of the 50 states

Cadillac Eldorado  I was a Mary Kay representative

Cadillac Escalade   I have a kilo of cocaine in my wheel well

Cadillac Seville  I m a pimp

Chevrolet Camaro  I m out on parole

Chevrolet Corvette    Ladies!  I'm divorced and available.

Dodge Dart    I teach third grade and I voted for Eisenhower

Ford Crown Victoria I enjoy looking like a traffic cop, I get people to 
slow down

Ford Mustang    I slow down to 80mph in school zones

Ford Taurus    I like driving rental/company cars

Honda Civic   I m in the 11 th grade

Honda Accord (old)  I m in the 12 th grade

Honda Accord (new) I have no originality

Infiniti    I m a physician with too many 
malpractice suits pending against me to afford a Mercedes

Jaguar XJ6 I m so rich I don t give a damn what JD 
Powers says

Kia Sephia  I learned nothing from the failure of 
Daihatsu

Lincoln Town Car  I live for bingo

Mercedes 500SL    Don t even think of asking me for an autograph

Mazda Miata  I have no fear of being decapitated by an 
18-wheeler

Olds Cutlass   I just stole this car

Plymouth Neon  Hey, at least it was cheap.

Pontiac Trans Am  I have a switchblade in my sock

Porsche 911    My divorce is almost final

Porsche Boxster My divorce is final and I'm stuck with the 
house payments

Saturn Ion  Look, my dad bought me a sports car

Subaru Forester  I went to college where the girls didn't shave 
their armpits

Toyota Camry    I am still in the closet

Volkswagen Cabriolet   I am out of the closet

Volkswagen Bus    I am tripping right now

  Volvo Wagon     I m afraid of my wife





What They are Saying on the Internet Automobile Forums

The typical post goes something like this...

Mercedes forum
- My wife and her a-hole lawyer are trying to ruin me in divorce court. How do 
I get them both killed and not get in trouble with my medical board?

Bentley Forums
- I used the ash tray today. How do I replace it?

Camaro/Firebird Forums
- My girl slept with my brother and my wife. How can I kill 'em? btw, I have a 
record and I ain't going back.

Mustang forums
-Some punk kid in a Civic tried to race me.

Monte Carlo forums
-Why do I keep getting pulled over, it ain't stolen yo.

Civic forums
-Some punk kid in a Mustang tried to race me.

VW Bug forum
- The Save the Earth concert was a success (pics)

Yugo Forum
- When's the last time yours ran?

Lamborghini forum
- Wind noise around 210MPH

Miata forums
- Some redneck jackass in a Chevy Tahoe just ran over my car (pics)

Chevy Tahoe forum
- Are gas prices going down any time soon?

Pontiac Fiero forum
- Just bought a new flame retardant suit (pics)

BMW 7-series forum
- Where to get service on my Rolex?

Cadillac forum
- Problems parallel parking at bingo.

Buick Forum
- Is Medicare or Medicaid right for me?

Delorean forum
- Just got back from the future and blew a head gasket. Please help. I'm from 
1985.

Crown Victoria forum
- How come people don't never pass me on the highway?

Honda Accord forum
- Mom is giving me the car. Looking for some cheap, used 18 inch rims.

Toyota Echo forum
- Do our cars use AAA or AA's?

Ferrari forums
- Need suggestions about a business trip to 

OT: Mail Test

[Will Du Chene]

Just testing to see if I have all my sums right.. My mail server crashed and I 
had to rebuild it.


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OT: HP ServiceDesk & others

[Will Du Chene]

Hi all.

I have a question that is going to be a bit off topic, and I'd like to run
it up the flag to see who salutes.

Does anyone out there have first-hand experience with HP ServiceDesk? Most
importantly, how does it compare with the AR System in terms of pricing?
What are your experiences? Would you recommend it? If you are using
something other than the AR System, other than HP ServiceDesk, what are
you using and more importanly - would you recommend it?

Yes. I am looking for software options, and I DO NOT want to talk to a
sales reptile yet.

If you've got something that you wouldn't feel comfortable posting to the
list, please send it to me personally. I welcome all feedback, good and
otherwise.

Thanks in advance.

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Re: BMC User World : Topic Was - Buy vs. Build

[Will Du Chene]

Just sort of curious, but has there been any 'revelations' associated
with this? We kicked the topic around back in July, and then the
conversation got mysteriously quiet again.


> Kelly Deaver wrote:
>   
>> **
>> Bing, not a session, a track! A track = 13 sessions.
>>  
>> Part of the conference line up includes -
>> *13 sessions specifically dedicated to AR System and it's components - 
>> What's 
>> coming, how to use them, deep dives etc. For geeks only.
>> *13 Sessions on Atrium foundation applications CMDB, AIE, What's coming in 
>> the 
>> next version... Hint some REALLY cool new tools and products. 
>> (Remember RemedyWeb (now mid-tier), Assignment Engine and Approval Server 
>> began 
>> life as separate products before they became part of what is included in AR 
>> System. Learn what the future might hold in the area of an extended AR 
>> System 
>> (Legal notice - no forward looking promises to be inferred)
>> *13 more sessions for Atrium Applications - see list below
>> *26 Sessions on ITSM
>> *A track on Best Practices - many around Remedy
>>  
>> I've seen the topics being worked on. Believe me, the majority of the 
>> sessions 
>> are around AR System and Remedy applications, next most common are BMC 
>> products 
>> that integrate with Remedy products (aren't you all being asked to do these 
>> integrations these days).
>>  
>> People! Remedy product line including AR System is not dead it has become 
>> the 
>> heart and sole of BMC! If you look at a diagram of how all the products 
>> within 
>> BMC are related to each other Atrium is the middle circle that everyone else 
>> integrates to or builds upon.
>> Atrium includes -
>> -AR System (In the very middle of the circle/BMC Universe)
>> -CMDB - Built on AR System
>> -DSL - Built on AR System
>> -Service Level Management - Built on AR System
>> -Run Book Automation - most popular adapter - AR System connector
>> -Discovery - Ships with AR System and CMDB to hold the data they discover
>> -Dashboards - Reports on SD, AM, CM, SLM, SRM and Service Impact Management 
>> - 
>> looks mostly like talking to Remedy Apps to me!
>> -Analytics  - Reports on SD, AM, CM, SRM, and CMDB - ALL Remedy products.
>>  
>>  
>> You owe it to yourself to come to this conference and see for yourself how 
>> much 
>> BMC has invested in making AR System THE work flow engine. We didn't go off 
>> and 
>> invest all that money to build Developer Studio just so our engineers could 
>> use it to build our own applications. BMC wants it to be the work flow 
>> engine 
>> that the world uses. I give David Easter great credit for taking AR System 
>> to 
>> the next level.
>>  
>> AR System Developers - You have a skill that will be needed for years to 
>> come. 
>> It was a smart choice to learn it. Now come to the conference and learn more!
>>  
>> 
>> Kelly Deaver
>> [EMAIL PROTECTED] 
>> 
>> (Yes, I work for BMC. This post reflects the opinions of the poster and not 
>> the 
>> offical opinion of BMC)
>>
>>
>>
>>  Original Message 
>> Subject: Re: Buy vs. Build
>> From: Bradford Bingel
>> Date: Fri, July 25, 2008 11:42 pm
>> To: arslist@ARSLIST.ORG 
>>
>> I tip my hat to BMC/Remedy for holding a unique session dedicated solely 
>> to
>> the AR System . . .
>>
>> Now, what about those complimentary developer kits?
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED]
>> ] On Behalf Of 
>> Easter, David
>> Sent: Friday, July 25, 2008 8:15 AM
>> To: [EMAIL PROTECTED] 
>> Subject: Re: Buy vs. Build
>>
>> There is an entire track at UserWorld dedicated to just AR System:
>>
>> 
>> http://www.bmc.com/userworld/miami/agenda/Tracks_and_Sessions.html
>>
>> "BMC Atrium : Enabling Technologies BMC Remedy AR System - this track
>> will take you beyond the vast, out-of-the-box functionality and enable 
>> you
>> to leverage your existing BMC Remedy Action Request System investment in 
>> a
>> way that you have not know before.
>>
>> Explore detailed sessions on the latest technology offered in BMC Remedy
>> Action Request System,[...]"
>>
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.
>> My voluntary participation in this forum is not intended to convey a 
>> role as
>> a spokesperson, liaison or public relations representative for BMC 
>> Software,
>> Inc.
>>
>> -Original Message-
>>   

Re: BMC User World : Topic Was - Buy vs. Build

[Will Du Chene]

"...Bing, not a session, a track! A track = 13 sessions..."

Wonderful. That's a great thing. Well done. That's not the answer to his 
question, however. His question was:

"Now, what about those complimentary developer kits?"

It seems like a fairly straight forward question to me, yet I don't believe 
that there has ever been a definite answer. Sure, I've seen a bit here and 
there as others have tried to wrestle with it, but I've don't believe that I've 
ever seen something right from the powers that be. If I am mistaken, please 
point me to the post (or resend the private message) and I will hang my head 
low, shrug my shoulders, sigh deeply and go off into the corner to lie down by 
my dish.

"...how much BMC has invested in making AR System THE work flow engine..."

Wonderful! Now, if they could only cut the license price and yearly support 
renewal to ease adoption of the application suite by new customers, we'd be 
making even more progress.





Kelly Deaver wrote:
> **
> Bing, not a session, a track! A track = 13 sessions.
>  
> Part of the conference line up includes -
> *13 sessions specifically dedicated to AR System and it's components - What's 
> coming, how to use them, deep dives etc. For geeks only.
> *13 Sessions on Atrium foundation applications CMDB, AIE, What's coming in 
> the 
> next version... Hint some REALLY cool new tools and products. 
> (Remember RemedyWeb (now mid-tier), Assignment Engine and Approval Server 
> began 
> life as separate products before they became part of what is included in AR 
> System. Learn what the future might hold in the area of an extended AR System 
> (Legal notice - no forward looking promises to be inferred)
> *13 more sessions for Atrium Applications - see list below
> *26 Sessions on ITSM
> *A track on Best Practices - many around Remedy
>  
> I've seen the topics being worked on. Believe me, the majority of the 
> sessions 
> are around AR System and Remedy applications, next most common are BMC 
> products 
> that integrate with Remedy products (aren't you all being asked to do these 
> integrations these days).
>  
> People! Remedy product line including AR System is not dead it has become the 
> heart and sole of BMC! If you look at a diagram of how all the products 
> within 
> BMC are related to each other Atrium is the middle circle that everyone else 
> integrates to or builds upon.
> Atrium includes -
> -AR System (In the very middle of the circle/BMC Universe)
> -CMDB - Built on AR System
> -DSL - Built on AR System
> -Service Level Management - Built on AR System
> -Run Book Automation - most popular adapter - AR System connector
> -Discovery - Ships with AR System and CMDB to hold the data they discover
> -Dashboards - Reports on SD, AM, CM, SLM, SRM and Service Impact Management - 
> looks mostly like talking to Remedy Apps to me!
> -Analytics  - Reports on SD, AM, CM, SRM, and CMDB - ALL Remedy products.
>  
>  
> You owe it to yourself to come to this conference and see for yourself how 
> much 
> BMC has invested in making AR System THE work flow engine. We didn't go off 
> and 
> invest all that money to build Developer Studio just so our engineers could 
> use it to build our own applications. BMC wants it to be the work flow engine 
> that the world uses. I give David Easter great credit for taking AR System to 
> the next level.
>  
> AR System Developers - You have a skill that will be needed for years to 
> come. 
> It was a smart choice to learn it. Now come to the conference and learn more!
>  
> 
> Kelly Deaver
> [EMAIL PROTECTED] 
> 
> (Yes, I work for BMC. This post reflects the opinions of the poster and not 
> the 
> offical opinion of BMC)
>
>
>
>  Original Message 
> Subject: Re: Buy vs. Build
> From: Bradford Bingel
> Date: Fri, July 25, 2008 11:42 pm
> To: arslist@ARSLIST.ORG 
>
> I tip my hat to BMC/Remedy for holding a unique session dedicated solely 
> to
> the AR System . . .
>
> Now, what about those complimentary developer kits?
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED]
> ] On Behalf Of Easter, 
> David
> Sent: Friday, July 25, 2008 8:15 AM
> To: [EMAIL PROTECTED] 
> Subject: Re: Buy vs. Build
>
> There is an entire track at UserWorld dedicated to just AR System:
>
> 
> http://www.bmc.com/userworld/miami/agenda/Tracks_and_Sessions.html
>
> "BMC Atrium : Enabling Technologies BMC Remedy AR System - this track
> will take you beyond the vast, out-of-the-box functionality and enable you
> to leverage your existing BMC Remedy Action Request System investment in a
>

Re: OT: Medical Terminology

[Will Du Chene]

Darn it... Coffee on the keyboard and out the nostrils... Bill!!!

I cannot stop chuckling... 

I took a First Responder course a couple of semesters ago. Endotracheal
intubation, MUH, FDGB, CATS, and transoccipital implants otherwise known as
lead overdose syndrome was covered in depth. Good thing that I did not know
about the "PVC Challenge" otherwise I can almost guarantee that I would have
bombed my practicals. 

 

Thu Jun 05 2008 10:45:24 AM CDT from William Rentfrow to
arslist@ARSLIST.ORG
Subject: OT: Medical Terminology

**
This is a real memo to Emergency Medical Services staff that was read by
Michael Feldman on NPR:

According to the records from several emergency rooms, many EMS
narratives
have taken a decidedly creative direction.

"Effective immediately, all EMS workers are to refrain from using slang
or
abbreviations to describe patients.

For example, cardiac patients should not be referred to with MUH
(messed-up
heart), PBS (pretty bad shape), PCL (pre-code looking), or HIBGIA (had it
before; got it again).

Stroke patients are not "Charlie carrots," nor are workers to use CCFCCP
(cuckoo for Cocoa Puffs) to describe patients mental state.

Trauma patients are not CATS (cut all to shit), FDGB (fall down--go
boom),
TBC (total body crunch), or "hamburger helper."

Similarly, descriptions of a car crash should not include phrases such as
"negative vehicle to vehicle interface" or "terminal deceleration
syndrome."

HAZMAT teams are highly trained professionals, not "glow worms.

Persons with altered mental states as a result of drug use are not
considered
"pharmaceutically gifted."

Gunshot wounds to the head are not "transoccipital implants."

The homeless are not "urban outdoorsmen," and endotracheal intubation
should
not be called a "PVC challenge."

Do not refer to terminal or recently deceased patients as "paws up," ART
(assuming room temperature), CC (cancel Christmas), CTD (circling the
drain),
or NLPR (no long-playing records).

I hope you all join me in respecting the diversity of our clients by
using
proper medical terminology in your narratives and log entries.
--
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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(no subject)

[Will Du Chene]

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Re: OT: Friday Humor (early, I know)

[Will Du Chene]

Nice one! I needed that... Thanks Matt! 

 

Wed Jun 04 2008 08:07:32 AM CDT from Matt Reinfeldt to arslist@ARSLIST.ORG
Subject: OT: Friday Humor (early, I know)

**

Folks,

It's been a long week already, so I thought I'd send this out early, as
it made me smile this morning. J

===

Gates vs. GM


For all of us who feel only the deepest love and affection for the way
computers have enhanced our lives, read on.

At a recent computer expo (COMDEX), Bill Gates reportedly compared the
computer industry with the auto industry and stated, "If GM had kept up with
technology like the computer industry has, we would all be driving $25.00
cars that got 1,000 miles to the gallon."

In response to Bill's comments, General Motors issued a press release
stating:

If GM had developed technology like Microsoft, we would all be driving
cars with the following characteristics (and I just love this part):

1. For no reason whatsoever, your car would crash ...twice a day.

2. Every time they repainted the lines in the road, you would have to buy
a new car.

3. Occasionally your car would die on the freeway for no reason. You
would have to pull to the side of the road, close all of the windows, shut
off the car, restart it, and reopen the windows before you could continue.
For some reason you would simply accept this.

4. Occasionally, executing a maneuver such as a left turn would cause
your car to shut down and refuse to restart, in which case you would have to
reinstall the engine.

5. Macintosh would make a car that was powered by the sun, was reliable,
five times as fast and twice as easy to drive - but would run on only five
percent of the roads.

6. The oil, water temperature, and alternator warning lights would all be
replaced by a single 'This Car Has Performed An Illegal Operation' warning
light.

7. The airbag system would ask 'Are you sure?' before deploying.

8. Occasionally, for no reason whatsoever, your car would lock you out
and refuse to let you in until you simultaneously lifted the door handle,
turned the key and grabbed hold of the radio antenna.

9. Every time a new car was introduced car buyers would have to learn how
to drive all over again because none of the controls would operate in the
same manner as the old car.

10. You'd have to press the 'Start' button to turn the engine off.

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Re: OT--Need Remedy Architect--Direct Hire

[Will Du Chene]

That's not exactly the direction that I was headed. Maybe I am just venting
here a bit, but since it would seem to have both merit and value, so I'll
complete my thoughts...

I hadn't mentioned anything about the ITSP suite, the new and improved SLM
components, or anything about consultants; much less RACs, RSPs, BAs, ABCs,
or XYZs. From my standpoint, some of this stuff that goes with it are
useless. Still, you're right on the money (double pun) with the expectation
that, if you hire a consultant to do something, that they should be able to
do it. Point granted. (I'll respectfully withhold my commentary about
consultants that hold the nice, shiny certs, however, but cannot do something
as simple as ftp a file, understand what 'ls' does, or come right out of
training and yours in one of their first assignments.)

My point is, well, I suppose that my point could be better phrased in a
question, "What the heck happen to reality?" Did it just fade away somewhere?

If you are currently working in a regular staff position, then there are some
pretty good odds that you might not have encountered version seven for any
number of reasons. Likewise, your access to the components of the ITSP suite,
and other associated gizmos and goodies is probably going to be somewhat
limited. If you happen to work in government, then you know exactly what I am
talking about - unless your management sold valuable parts of their anatomy
to get a bigger expense justified. It seems a poor way to exclude some very
gifted people who are skilled at doing more - with less - because they did
not have HPD tagged on.

Why is it that when someone mentions the latest version of the AR System that
it seems to always be included with one of the above and some member of the
ITSP suite? Now that is a question that I'd really like to see a definative
answer to. 

It's almost like the two product are conjoined at the hip (and they are not).
If you know the AR System, but don't know the whatever module itself, then
your're screwed. The mind-set is that we're going to save a few grand by not
having to train you after we spent tens or hundreds of thousands on the
product, regardless of whatever else you might have done. Heck no! We need
consultants to do the job because it will be so much less expensive. Now
there is logic. (I've seen that game played before. In one of the assignments
that I had many moons ago, their staff developer new the application
backwards and forwards, yet in the end consultants got brought in because
they had the certs, but next to no knowlege of the custom app, so they had to
learn. Darwin smiles on the manager lemmings.)

I guess that what I am getting at here is that if all positions are written
for those that can walk on water, then those of us that have to get in a
boat, swim, dog-paddle or use a rubber ducky for flotation are more or less
relics from an earlier time when: 1.) development was cool, 2.) you rolled
your own smoke, 3.) the IT budget was spent elsewhere, rather than on modules
that (in *some* cases) can be written in house.

Personally, I blame Dark Helmet
(http://www.movievillains.com/archives/2004/04/dark_helmet.html) and his
legions of ping-pongs for selling new customers on the concept that the
entire suite is necessary for the installation to succeed. I could rant on
that for hours alone.

The problem is that there has been what would appear to be shift in the way
the technology is used. It seems to have gone from what was once a "cool"
development environment in to something that is prebuilt, shrink-wrapped and
licensed up the yang. Add to it the belief that you need consultants to do
the work for you, rather than investing in your own staff, and it becomes
obvious that Darwins concepts seem to have found a home. 

 

 

 

 

Tue Jun 03 2008 03:12:50 PM CDT from William Rentfrow

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Re: OT--Need Remedy Architect--Direct Hire

[Will Du Chene]

 

Is it just me, or is that sort of thing seemingly more common than not? I
mean, it seems that each and every time that I talk to a recruiter, or check
out a job posting, the PDs themselves are written in such a way as to
literally exclude anyone that does not have exactly what some nit-whit in
management thought out. 

A prime example just actually happened to me a short time ago. I've worked
with the AR System for years, and I am an application developer that has
written everything from web servers to imap server right up to network
management software. I can speak Gopher, Http, SMTP, POP3, IMAPR4, and SNPP
by heart and from memory. When I get bored, I write Windows services, web
services or port unix software over to Windows for fun.

Would you believe that, in spite of it all that, because the last version of
the AR System that I worked with was 6.3, I was excluded from consideration
because I did not have experience with version seven? Pa-th-et-ic! Sneaking a
delta class in - if it's actually needed - is not that much! Besides, can
anyone truely say that they had version seven experience right after it came
out? The trainling classes were not available. 

Santa Claus - for Christmas this year, I'd really like some of the folks who
write this stuff to take a good whiff of what's being shoveled 'cause their
standing in it. 



Well... You've got me there. I cannot walk on water. I tend to sink, but
since I love SCUBA, it's all good. 

 

On Tue, Jun 3, 2008 at 11:31 AM, Rick Cook wrote:

> ** He must have missed the whole "walking on water" qualification, too,
> though it is implied. They're looking for more than a Remedy superstar
> here. I wish you luck finding that person, Jeff. No one could pay me
> enough to move from cool Seattle to muggy Houston. To each their own.
;)
>
> Rick
>
> On Tue, Jun 3, 2008 at 8:02 AM, Matt Reinfeldt
> wrote:
>>
>> **
>>
>> Jeff,
>>
>>
>>
>> Thank you for the interest, however, I am in a full-time employment
>> situation that allows me to work from home, which is working out quite
well
>> for me. If that situation changes, I will keep you in mind.
>>
>>
>>
>> By the way, you did not mention compensation or if relocation costs
are
>> covered (maybe I missed it...?).
>>
>>
>>
>> Matt Reinfeldt
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Glaser
>> Sent: Tuesday, June 03, 2008 9:41 AM
>> To: arslist@ARSLIST.ORG
>> Subject: OT--Need Remedy Architect--Direct Hire
>>
>>
>>
>> **
>>
>> This is a unique opportunity for a Remedy Architect: (Please send
resumes
>> first) (No third parties or agencies)
>>
>> Remedy Architect
>>
>> The ideal candidate will have advanced Remedy Architecture skills
>> implementing large systems (500 seats and up) and advanced software
>> integration skills (Java). This person will help architect the
internal
>> Remedy Customer support system, ensure Remedy easily integrates with 1
>> Cubed, provide high level customer support and help guide our India
team.
>> The Application Architect conducts analysis, design, evaluation,
>> modification, testing and implementation of enterprise wide systems
across
>> functional areas. Plans and directs studies of potential electronic
data
>> processing applications and prepares design proposals to reflect cost,
time
>> and alternative actions to satisfy existing and future needs of the
>> corporation. Develops test plans and
>>
>> protocols for evaluation of system performance. Conducts analysis of
>> systems specifications and uses the latest analysis/diagramming tools
to
>> represent business/technical processes. Develops conversion and system
>> implementation plans. Prepares and obtains approval of system and
>> programming documentation. Recommends changes in development,
maintenance
>> and system standards. Coordinates system upgrade activity. Trains user
>> personnel in the conversion and implementation of the system. Using
>> experience with a variety of Customer Relationship Management
technologies,
>> leads internal and external clients with Internet-, intranet-, or
>> extranet-based applications. Develop detailed system requirements
including
>> interface specifications. Review internal technical design and
customer
>> facing documentation. Assess external applications and platforms to be
used
>> as a part of the solution. Perform system integration functions e.g.
>> developing an integration layer across applications.
>>
>> Providing technical assistance with the ongoing transition from
existing
>> systems providing a highly available and redundant solution. Provides
>> system/application design engineering solutions that align with Reme

Re: Stored Procedures

[Will Du Chene]

Have you confirmed that the ARAdmin user has execute permissions to the
stored procedure? It would make sense that you would be able to execute the
procedure since it would have been created under your account. ARAdmin,
however, would have been denied access to the object by default.

Have you tried connecting to the remote database server with the ARAdmin
account via Query Analyser and executing the procedure that way? This is
probably the easiest way of confirming that the account has permissions to
the object.

Another idea would be to fire up SQL Profiler to see what is happening with
the statement. Profiler catches quite a bit of information from the server,
so it might take a few minutes of tweaking some of the criteria to filter,
but it should pay off. At the very least, it should show the statement being
executed and any errors which might have crept up from the call.

Just a few thoughts... Offered humbly...

 

 

** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01]
@lineup_input_appl_id = $APPL_PERSON_ID$

  

 I'm using the same syntax in all of my other procedure calls.  The
difference here being this is the only one that exists on a remote
server.  I've tested the syntax in query analyzer.  I'm not sure what else it
could be (syntax wise).

   

 Thanks for the help!

  

 Warren
 

 On 6/2/08, Dave Saville <[EMAIL PROTECTED]> wrote: 
>Warren
>
>Are you sure you have the correct invocation syntax in Remedy? ISTR it
>is a bit picky.
> 
>--
>Regards
>
>Dave Saville
>
>_
>__
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>






-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
 School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
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Re: OT: JOB UK : Senior Technical Support Technician

[William H. Will Du Chene]

te and my clients offices when  required.
>>
>> They are looking for RAC or ATS certification with strong  IT
>> architecture
>>
>> skills.  The role is responsible for maintaining client  IT Architecture
>> and
>>
>>
>> performing level 3 support.
>>
>> There is a full job specification available for interested  individuals
>> and
>> I
>>
>> would be happy to discuss this and the remuneration package  in more
>> detail
>>
>> off-list.  My contact details are below, but I can be  contacted
>> directly on
>>
>>
>> +44 1256 885 982 or at [EMAIL PROTECTED]
>> (mailto:[EMAIL PROTECTED])
>>
>> .  Please  feel free to submit your CV for consideration.
>>
>> Thank you for your time and I look forward to hearing from  you.
>>
>> Kind regards,
>>
>> Rachel
>>
>>
>>
>> 
>>
>> Rachel Kerwick
>>
>> Account Manager
>>
>> Resource Management Solutions Ltd.
>>
>> DDI:
>>
>> +44 (0) 1256 885 982
>>
>> Mobile:
>>
>> +44 (0) 7875 431 604
>>
>> Tel:
>>
>> +44 (0) 870 803 4080
>>
>> Fax:
>>
>> +44 (0) 870 803 4090
>>
>> Email:
>>
>> _
>> __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
>> ARSlist:
>> "Where the Answers Are" html___
>>
>>
>>
>>
>> --
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>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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>> ___
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>
> --
> Sent from Gmail for mobile | mobile.google.com
>
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the
> University of Washington, or the State of Washington.  They are my
> own.
>
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Re: OT: JOB UK : Senior Technical Support Technician

[William H. Will Du Chene]

MAIL PROTECTED])
>
> .  Please  feel free to submit your CV for consideration.
>
> Thank you for your time and I look forward to hearing from  you.
>
> Kind regards,
>
> Rachel
>
>
>
> 
>
> Rachel Kerwick
>
> Account Manager
>
> Resource Management Solutions Ltd.
>
> DDI:
>
> +44 (0) 1256 885 982
>
> Mobile:
>
> +44 (0) 7875 431 604
>
> Tel:
>
> +44 (0) 870 803 4080
>
> Fax:
>
> +44 (0) 870 803 4090
>
> Email:
>
> _
> __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
> ARSlist:
> "Where the Answers Are" html___
>
>
>
>
> --
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Re: Remedy Integration Available ?

[William H. Will Du Chene]

I dunno... Getting cuffed along side of the melon just plain smarts -
unless, of course, you're Klingon and sharpen the fangs by hand because
you think that pain is fun. :-p

Now if you had mentioned something about chowing down an animal that went
'moo', optionally has grill marks and is preferably still bleeding a
bit...




> Slapped could be good ;)
> FYI - MN people -- care to get together for a Sushi lunch some time - just
> for fun?
>
> Email me if interested.
>
>
> -John
>
>
> On Thu, May 1, 2008 at 3:28 PM, William Rentfrow
> <[EMAIL PROTECTED]>
> wrote:
>
>> ** Asking a random secretary if they want to "integrate" MIGHT just get
>> ya
>> slapped :)
>>
>> PS - Hi, I hope all is well over there.  I'm about 5 miles south of ya.
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *John Sundberg
>> *Sent:* Thursday, May 01, 2008 2:59 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Remedy Integration Available ?
>>
>> ** Gidd,
>>
>> I don't have an integration for Lawson - but their headquarters are
>> about
>> 400 yards away -- I could go ask the receptionist :)
>>
>> -John
>>
>>
>> On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:
>>
>> > ** Listers:
>> >
>> > Anyone aware of integration tool(s) to Lawson Accounting application?
>> > Any advice,
>> > suggestions or integration issues would be appreciated.
>> >
>> >
>> >
>> >
>> >
>> >
>> > Regards…Gidd
>> >
>> >
>> >
>> > *Glidden L. Calden*
>> > *BUOYANT SOLUTIONS, INC.*
>> >   "Keeping business afloat
>> > ...in a Sea of Solutions"
>> >
>> >
>> >
>> >
>> >
>> > Office
>> >
>> > (
>> >
>> > *916.334.0599*
>> >
>> > FAX
>> >
>> > 4
>> >
>> > *916.265.0112*
>> >
>> > Web
>> >
>> > 8
>> >
>> > *http://www.buoyantsolutions.net*
>> >
>> > E-mail
>> >
>> > +
>> >
>> > *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
>> >
>> >
>> >
>> >
>> >
>> > This message and any attachments are intended only for the use of the
>> > addressee and may contain information that is privileged and
>> confidential.
>> > If the reader of the message is not the intended recipient or an
>> authorized
>> > representative of the intended recipient, you are hereby notified that
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>> have
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>> > and delete the message and any attachments from your system.
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>> > html___
>>
>>
>>
>>
>> --
>> John David Sundberg
>> 235 East 6th Street, Suite 400B
>> St. Paul, MN 55101
>> (651) 556-0930-work
>> (651) 247-6766-cell
>> (651) 695-8577-fax
>> [EMAIL PROTECTED]
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>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
>
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-
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http://www.myspace.com/wduchene
-
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 - Norm Kaiser
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Re: Oracle Case insensitive search:any proven easy way?

[William H. Will Du Chene]

SQL Server is case insensitive by default.

With Oracle, you need to perform a linguistic sort.

alter session set NLS_SORT=BINARY_CI;
alter session set NLS_COMP=LINGUISTIC;



> We have implemented Remedy ITSM 7.1 on Oracle.
> Customer needs case insensitive searches!!
> is there any way other than using ALTER SESSION query,because there is
> proven performance impact.
>
> Best way is to go for SQL SERVER??
>
> anyone know about easy way in oracle to make case insensitive
> search?anyone
> tried in real life?any impact with remedy performance?
> --
> View this message in context:
> http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-way--tp16851310p16851310.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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>
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> This message has been scanned for viruses and
> dangerous content by MailScanner, and is
> believed to be clean.
>


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-
[EMAIL PROTECTED]
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-
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 - Norm Kaiser
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Re: Default Roles, System Privileges etc needed for aradmin user on Oracle

[William H. Will Du Chene]

If you're installing on a *nix box, there should be a .sql or .ora file in
the installation directory (or the package directory - it's been a while)
that should contain the statements that are used to create the arsystem
database. I am not sure, but I believe that the grant information might
well be in there.


> Could anyone who has installed the AR System over Oracle, using the AR
> System installer to create the database on Oracle give me a list of all
> the Roles and System Privileges that are granted to the aradmin user by
> the installation script?
> Are there any other settings for the aradmin user besides the Roles and
> System Privileges that I must take care of before I start installing? I
> have already defaulted the ARSYSTEM table space and the ARTEMP space
> needed for this user.
> Thanks for all your responses..
> Cheers
> Joe
>
>
>   
> 
> Be a better friend, newshound, and
> know-it-all with Yahoo! Mobile.  Try it now.
> http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
>
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> believed to be clean.
>
>


-- 
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-
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-
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 - Norm Kaiser
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Re: One company not able to recieve emails

[William H. Will Du Chene]

ifferent ¡companies¢ (state agencies) and the users for one
> of them is not receiving any email notifications from Remedy.  Emails are
> being sent without errors from our end- as far as we¢re able to see they
> were successfully delivered.  Other agencies are receiving emails.  At
> this particular agency they don¢t use Exchange, they use Groupwise.  I
> have never heard of that until this morning- does anyone have any
> experience with it and know if it¢s possible it could be the culprit?
>
>
>
> Thanks,
>
> Chris
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
> 
>
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
> now.
> <http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20>
>
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> html___
>
>
> ___
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> --
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> dangerous content by MailScanner, and is
> believed to be clean.
>
>


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-
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-
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Re: Creating a Remedy Sandbox

[William H. Will Du Chene]

Wow... It sure would be nice if they had a developer subscription
available, don't ya think?

> Read Oracle's Developer license agreement:
> http://www.oracle.com/technology/software/htdocs/devlic.html?url=/technology/software/products/ias/htdocs/101401.html
>
> BMC is in the business of making money.  My inclination is that they
> won't sanction any activity unless it meets their business model.
>
> Axton
>
> On Fri, Apr 18, 2008 at 5:31 PM, Gary Lambert <[EMAIL PROTECTED]>
> wrote:
>> **
>>
>>
>>
>> Hello Listers,
>>
>>
>>
>> I am interested in creating a robust Remedy sandbox environment to train
>> consultants remotely.  I would like to avoid buying licenses from BMC &
>> Oracle to do this.  I've heard some time ago that both Remedy and Oracle
>> software with limited functionality is available for downloading gratis.
>>
>>
>>
>> Does anyone have any experience or info to share regarding sandbox
>> building?
>> I've also heard that a purchased license key may be required before
>> obtaining a test version.
>>
>>
>>
>> Thanks!
>>
>>
>>
>> Gary Lambert
>>
>> Pacific Telematics, Inc.
>>
>> [EMAIL PROTECTED]
>>
>> (650) 218-8603
>>
>>
>>
>>
>>
>>   __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
> _______
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> --
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> dangerous content by MailScanner, and is
> believed to be clean.
>


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-
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-
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 - Norm Kaiser
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Re: Releasing licenses from the users who are inactive in Remedy System

[William H. Will Du Chene]

It sounds like your user cache is not in sync with the data that is
contained in the form. Try running an arreload for the users to see if the
issue clears up. I am taking an educated guess here, so your milage may
vary from the posted norms.





> On a related subject.  I am running Remedy 6.3 and I currently see a
> difference of 5 licenses between the Allocated Fixed Licenses and the
> Purchased Licenses.  Does anyone know how I can reclaim them.  When I try
> to
> assign one of them I receive an error that there are no licenses
> available.
>
> Thanks in Advance, Dan
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene
> Sent: Wednesday, April 16, 2008 1:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Releasing licenses from the users who are inactive in Remedy
> System
>
> Jegan:
>
> As far as I am aware, a fixed license is exactly what the name implies:
> it's fixed to that user - period. If you were to remove that license
> automatically, and then assign it to another user, and than swap it back
> to the original user when needed, well - IMHO - that road may take you
> someplace where you really don't want to be.
>
> There is a reason why floating licenses were invented. Yes. They are more
> expensive and there is a very good reason for that: the licenses are
> shared between a pool of users and "time out" after a certain amount of
> time. Just remember to establish a baseline, if you will, between the
> number of users and the number of licenses. 4 to 1 seems a safe number
> (four users per floating license with a reasonable timeout set on the
> server).
>
> Personally, I'd recommend that you lay out to the powers that be to
> consider getting some of them, rather than attempting to circumvent a
> licensing characteristic. Pursuing the later will almost certainly raise
> an eyebrow or two in the event that you get audited.
>
>
>>
>>
>> We have more inactive people in Remedy system but with licenses
>> allocated to them (Fixed). In the process of optimizing the allocation
>> of licenses, is there any work around available in Remedy to free up
>> those licenses automatically? Have gone through few documents but
>> couldn't trace it out.
>>
>> Any help would be appreciated. Thanks in advance
>>
>> Jegan
>>
>>
> ________
> ___
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>
> --
> -
> Will Du Chene
> -
> [EMAIL PROTECTED]
> http://www.myspace.com/wduchene
> -
> "...you're an anti-Microsoft zealot..."
>  - Norm Kaiser
> -
>
> 
> ___
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> --
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> dangerous content by MailScanner, and is
> believed to be clean.
>


-- 
-
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-
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-
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 - Norm Kaiser
-

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Re: Releasing licenses from the users who are inactive in Remedy System

[William H. Will Du Chene]

Jegan:

As far as I am aware, a fixed license is exactly what the name implies:
it's fixed to that user - period. If you were to remove that license
automatically, and then assign it to another user, and than swap it back
to the original user when needed, well - IMHO - that road may take you
someplace where you really don't want to be.

There is a reason why floating licenses were invented. Yes. They are more
expensive and there is a very good reason for that: the licenses are
shared between a pool of users and "time out" after a certain amount of
time. Just remember to establish a baseline, if you will, between the
number of users and the number of licenses. 4 to 1 seems a safe number
(four users per floating license with a reasonable timeout set on the
server).

Personally, I'd recommend that you lay out to the powers that be to
consider getting some of them, rather than attempting to circumvent a
licensing characteristic. Pursuing the later will almost certainly raise
an eyebrow or two in the event that you get audited.


>
>
> We have more inactive people in Remedy system but with licenses
> allocated to them (Fixed). In the process of optimizing the allocation
> of licenses, is there any work around available in Remedy to free up
> those licenses automatically? Have gone through few documents but
> couldn't trace it out.
>
> Any help would be appreciated. Thanks in advance
>
> Jegan
>
>
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-
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-
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 - Norm Kaiser
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Re: Implementing SSL on Tomcat on Windows servers

[William H. Will Du Chene]

Did it work, Chris? The curiosity is killin' me... I'm still loitering
around the cubicle...



> Just out of curiousity, are there any error messages in your logs that
> might narrow down what might be happening? :-)
>
> I am not sure if this will help or not, but I just did some digging around
> in the tomcat docs, and it seems that there is a different syntax for the
> connector that can be used.
>
> The alternative syntax - from the documentation - looks like this:

-- 
-----
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-
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-
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Re: Implementing SSL on Tomcat on Windows servers

[William H. Will Du Chene]

Just out of curiousity, are there any error messages in your logs that
might narrow down what might be happening? :-)

I am not sure if this will help or not, but I just did some digging around
in the tomcat docs, and it seems that there is a different syntax for the
connector that can be used.

The alternative syntax - from the documentation - looks like this:



Most of the attributes for the connector are the same. There are some
notable additions, however. The port has changed, and there are now
SSLEngine, SSLCertificateFile and SSLCertificateKeyFile properties.



> GeoTrust finally came up with a kb article just last week that solves
> the problem where you have a certificate for your IIS server but want to
> run mid-tier on tomcat/catalina instead of IIS, and need to move the
> certificate over.  This may help some of you, too.
>
> https://knowledge.geotrust.com/support/knowledge-base/index?page=content
> &id=S:SO8019&actp=search&searchid=1204671504729
>
> Now if I could just figure out how to get tomcat 5.5.26 to recognize the
> code block where you turn on SSL in the config.xml file - it works in
> 5.5.17 and 5.5.20, but not .26.  Today support had me install 5.5.26 to
> solve some problems with the 7.1.00.002 mid-tier, and the only thing
> that didn't get better was the ability to implement SSL.  This code
> block works on 5.5.17 and 5.5.20 but not 5.5.26.  Huh??
>
> maxThreads="150" minSpareThreads="25"
> maxSpareThreads="75"
>enableLookups="false" disableUploadTimeout="true"
>acceptCount="100" scheme="https" secure="true"
>clientAuth="false" sslProtocol="TLS"
>keystoreFile="C:\certfile.pfx"
>keystorePass="password" keystoreType="PKCS12" />
>
> After activating the 8443 port with this (or a faked certificate like
> Will sent me instructions for), I can access http://localhost:8443/ but
> not https://localhost:8443/ - the browser times out on the latter.  One
> step forward, two steps back!
>
> Any great ideas out there??
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
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Re: Implementing SSL on Tomcat on Windows servers

[William H. Will Du Chene]

Try swapping the connector port from 8443 to just 443 and recycle the
service to see if it connects.

>
> Any great ideas out there??
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>

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Re: Two quick port questions

[William H. Will Du Chene]

In that case, scratch my first response.

Server 'b' could have it's ports set to 7800/78001, and so could box 'c'
and 'd.' This is because the ldoms are mutually exclusive of each other.
Each one will act as a seperate server so a similar port configuration
should be fine.

There shouldn't be a need to open any ports at the firewall.
Communications should be local which means that packets are not flying off
the box, onto the network and back again.

BTW - I see that Ra, the Mighty Sun God (double pun) has smiled upon you,
blessing you with Solaris servers, CoolThreads, multi-cores, and
virtualization. I am envious.




> Let's throw a wrench in there.
>
> We have a physical Solaris host named "A".  It has 3 logical servers
> B,C, and D on it.
>
> Each of these logical servers is installed with an identical Remedy
> install EXCEPT none use portmapper so they all have specific ports
> specified.  Box B uses ports 7800/7801 for arserver/pluginserver, C uses
> 7900/7901, etc.
>
> If logical box "B" tries to ping itself as b:7801 and is using it's
> logical name - would it route outside of the machine to the firewall?  I
> have no idea.  The name "B" is not the same as the physical host name
> "A" so how is this resolved?  Each port had to be specifically opened on
> the firewall and we only opened the AR Server ports (7800, 7900, etc).
> Otherwise they are non-routable.
>
> I also tried adding this:
>
> Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using
> localhost:7801
>
> ...it didn't work - so I tried:
>
> Server-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP using B:7801
>
> (where B is the actual logical server name).
>
> I did NOT try the physical server name...
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene
> Sent: Thursday, February 28, 2008 2:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Two quick port questions
>
> A port is more or less like a cell phone. Most of us carry one for use,
> and likewise, each of us prefer to have our own. When we have to share
> them with others, the situation that it creates is somewhat awkward. The
> very same thing is true communications ports.
>
> First question - yes. The AR System server and the plug in server cannot
> share the same port. There is nothing that says that they cannot be one
> port up from each other, however.
>
> Second question - No. The AR System server should be able to connect to
> it locally provided that it knows what port the server is on.
>
> Interestingly enough, I am not sure if a remote address can connect to a
> plugin server like that. I've never tried. Just for the sake of
> curiousity, it would be neat if someone could try it and post the
> answer.
>
> HTH.
>
>> William,
>>
>> Others will let me know if I am wrong, but I think internal unless you
>
>> are using some code (api) to talk to the plugin from out side the box.
>>
>> hbr
>>
>> On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow <
>> [EMAIL PROTECTED]> wrote:
>>
>>> ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03
>>>
>>> Does the plugin server port have to be different than the ar server
>>> port if you are not using portmapper?  I believe so...but nothing
>>> explicitly says so in the docs for 7.1
>>>
>>> Also, let's assume the arserver is on port 7800 and the plugin-port
>>> is configured to be 7801.  Does port 7801 have to be open to the
>>> outside world?  Or does it just communicate with the arserver?
>>>
>>> William Rentfrow, Principal Consultant [EMAIL PROTECTED] C
>>> 701-306-6157 O 952-432-0227
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
>>> html___
>>
>>
>>
>>
>> --
>> Howard Richter
>> ITIL Foundation Certified
>> Red Hat Certified Technician
>> CompTIA Linux+ Certified
>> [EMAIL PROTECTED]
>> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2)
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>> --
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>> MailScanner, and is believed to be clean.
>>
>>
>
>
> --
> -
> Will Du Chene
>

Re: Two quick port questions

[William H. Will Du Chene]

A port is more or less like a cell phone. Most of us carry one for use,
and likewise, each of us prefer to have our own. When we have to share
them with others, the situation that it creates is somewhat awkward. The
very same thing is true communications ports.

First question - yes. The AR System server and the plug in server cannot
share the same port. There is nothing that says that they cannot be one
port up from each other, however.

Second question - No. The AR System server should be able to connect to it
locally provided that it knows what port the server is on.

Interestingly enough, I am not sure if a remote address can connect to a
plugin server like that. I've never tried. Just for the sake of
curiousity, it would be neat if someone could try it and post the answer.

HTH.

> William,
>
> Others will let me know if I am wrong, but I think internal unless you are
> using some code (api) to talk to the plugin from out side the box.
>
> hbr
>
> On Thu, Feb 28, 2008 at 2:44 PM, William Rentfrow <
> [EMAIL PROTECTED]> wrote:
>
>> ** AR Server 7.1 patch 001 on Solaris - SLM 7.1/IM 7.03
>>
>> Does the plugin server port have to be different than the ar server port
>> if you are not using portmapper?  I believe so...but nothing explicitly
>> says
>> so in the docs for 7.1
>>
>> Also, let's assume the arserver is on port 7800 and the plugin-port is
>> configured to be 7801.  Does port 7801 have to be open to the outside
>> world?  Or does it just communicate with the arserver?
>>
>> William Rentfrow, Principal Consultant
>> [EMAIL PROTECTED]
>> C 701-306-6157
>> O 952-432-0227
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2)
>
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> --
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> believed to be clean.
>
>


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Re: Interview questions

[William H. Will Du Chene]

Speaking of which, does anyone have a .PST file of the archives, or an
MBOX that I could get a copy of?

TIA.

> Look in the archives.
>
> Axton Grams
>
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Re: Interview questions

[William H. Will Du Chene]

Bah!

If I am interviewing someone (and there have been a few choice occurances
of this in the past which were against my will and my manager had to drag
me from my console sessions, kicking, screaming, and clawing cube walls
the entire distance to the conference room) I am not looking for what they
have done in the past, what books they read, what animals might be on the
cover of books, or what degree the person has.

When you think about it, these criteria are positively useless. Using the
above, the interviewee might well 1.) have seen the books in passing and
be able to identify them, 2.) might copy someone elses design concept
(what if it is patented, or confidential?), or 3.) have a degree (or not
have one at all) in one field, but have been subverted into working with
the platform of choice at some point and been doing so for some time. (I
once knew a talented AR System developer who was nuts about the product
and was darn good with it, but had a Phd in Theoretical Mathmatics. He'd
teach an occasional class at a college when time permitted as well. Go
figure.)

So - you see, most of the criteria that get used so often are - IMHO -
bunkus.

An ideal candidate is one that is a passionate person; who is not just
fond of a platform or a technology, but rather is obsessed with it. A
candidate must be willing to learn; to go to bed at night with the
technical manual and wake up in the morning with the zipper-like seam
across their forehead because they fell asleep face-first on the manual.

I don't want someone that is able to recite back what they learning
sitting in a classroom at some training center and thinks that it's "cool"
because they now have a cute little cert sitting in a frame on their cube
wall. If I were to pick, I'd want the person that gets a smile on their
face about the technology, the one that one legs starts jumping up and
down when they're talking about the platform, and the one that the heart
rate starts to pick up when you show them the latest version of the
software. The whole point is not what you know - it's what you can do with
that which you do know.

I'd hire the person that has notes scribbled all over the manuals, and
keeps crib notes stashed in his/her pocket written on napkins and
bubble-gum wrappers or a "code book" (a book where random ideas about
system design are sketched out), and I would more than likely
file-thirteen the resume of the canidate that has all of the certs, and a
zillion years of experience with whatever it is that your working on. Why
you may ask?

Simple. There is no room in a small cube for an ego that has been
developed to such an extent, nor is there an allowance in a budget for the
salary that is demanded. Most really good developers are forged in the
fires of code, learning, and tribulation - not stamped from a mold,
prepackaged and shrink-wrapped for sale. C'mon, you know that this is a
fact... How many of us got up one day when were kids and said, "I wanna
grow up to be an AR System developer?" I'd wager that the answer is - ahem
- none. We all got drafted.

If you're hiring for a position, more than likely you want someone that is
going to do the job (maybe the candidate might not be able to at first,
and would require some training or getting their hands wet with the
technology first), someone who will be obsessed about it, and not someone
who is going to cost you a few hundred an hour with perks and travel
expenses.

You want someone that you can drop into the desert of a server room one
day, and the next day when you check on 'em, you can see that they are dug
in, got a suntan, a water reservoir, and have some sort of meat cooking
over a BBQ spit, rather than finding that your million dollar candidate is
parched from calling for room service and looking for the butler.

Hire ninjas with very little or nothing to lose, not samurai that come
from the court with vast tracts of assets.

Just my thoughts... Offered humbly...



> Best question I ever got as a developer was a request for me to design a
> Car
>
> Of course the interviewer was looking to see if I'd ask questions about
> the
> type of Car, Usage, etc
>
> If I had just designed it as I wanted, I'd be back in Ohio!
>
> Warren
>

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Re: Apache vs IIS

[William H. Will Du Chene]

I just checked over the page and realized that the commands listed there
are for *nox boxes. If you need a hand converting them into a windows
version, shoot me an email and I can lend a hand.

Likwise, there is a version of openssl for windows available from
http://www.devhood.com/Tools/tool_details.aspx?tool_id=277. If that one is
not available, there is another download site at
http://www.stunnel.org/download/binaries.html.

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Re: Apache vs IIS

[William H. Will Du Chene]

Hhrrmm... That's a new one. I've personally never tried importing certs
into the keystore like that. I did some quick digging around on the net,
and discovered a couple of pages. I am not sure if these will help or not,
but:

http://www.agentbob.info/agentbob/79-AB.html

Make sure to check the last comment about a code change. Comments are on
the bottom of the page.



> errorjavax.net.ssl.SSLException: No available certificate or key
> corresponds to the SSL cipher suites which are enabled.
> java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException:
> No available certificate or key corresponds to the SSL cipher suites
> which are enabled.

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Re: Apache vs IIS

[William H. Will Du Chene]

I never said "easy to administer." What I did say was "simple to
configure." Obviously, there is some room for interpretation there.

"...how the @()[EMAIL PROTECTED] do you get the damn thing to do SSL.."

Fair question. It deserves a fair answer. Here is a tutorial that took me
all of about 20 minutes to put together.



*Tomcat Install*
1. Download the installer from http://tomcat.apache.org.
2. Run the installer.
3. Agree to the license.
4. Choose your options.
5. Select an installation directory.
6. Select a connector port, username and password. (Add a password, accept
default port.)
7. Select path to the correct JRE.
8. Press the install button.
9. Leave the "Run Apache Tomcat" option selected.
10. Press the finish button.
11. The service will start once the installer is closed.
12. Download the "administration interface" package.

*SSL Keys*
1. Download and install the Java SDK - not the JRE.
2. Add the JDK /bin path to your path. (set PATH=C:\Program
Files\Java\jdk1.6.0_04\bin;%PATH)
3. Issue the command "keytool -genkey -alias kameno -keypass password
-keystore kameno.bin -storepass password"
4. Answer the following questions, or accept the defaults:
What is your first and last name?
[Unknown]:
What is the name of your organizational unit?
[Unknown]:
What is the name of your organization?
[Unknown]:
What is the name of your City or Locality?
[Unknown]:
What is the name of your State or Province?
[Unknown]:
What is the two-letter country code for this unit?
[Unknown]:
Is CN=Unknown, OU=Unknown, O=Unknown, L=Unknown, ST=Unknown, C=Unknown
correct?
[no]:  yes
5. Copy the kameno.bin file that was created and place it into the
tomcat/webapps directory.
6. Open server.xml (tomcat/conf directory) in an editor.
7. Search for the connector description that sits on port 8443. It should
be commented out.
8. Uncomment it by removing the  "" which preceed and
follow it.
9. Add the following lines to the description:
keystoreFile="/webapps/kameno.bin"
keystorePass="password"
10. Save the file and close it.
11. Stop Tomcat & Restart it.
12. Verify connectivity by pointing your web browser at
https://localhost:8443.



That was easy, yes?

"...Plus everything you need for BMC ITSM installation wants to install
its own instance of Tomcat..." & "...Then they all fight over the JVM..."

Well, there I am not sure that I can help you. BMC has not gotten around
to offering a - to borrow your term - @#*&@#*&# - developer-only version
of their products yet, so trying to provide any practical assistance is
out of the question. Not being able to play with the technology and learn
from it without working for someone that already has it - bites.

My gut instinct, however, says that there has to be a way to make it work.
Sorry, I know that is not too much help.

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Re: Apache vs IIS

[William H. Will Du Chene]

Not quite... But that last one was so good, I added it to my sig file.

> I love it, is it Friday yet?
>
> Axton
>
> On Feb 7, 2008 9:55 AM, Kaiser Norm E CIV USAF 96 CS/SCCE
> <[EMAIL PROTECTED]> wrote:
>> So let me summarize:
>>
>> If you're an anti-Microsoft zealot, use Apache (or whatever the open
>> source/competing product is) each and every time.
>>
>> But if you're not really concerned about all those politics, IIS is a
>> fine choice for Windows operating systems.
>>
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Re: Apache vs IIS

[William H. Will Du Chene]

If I had my choice, I'd run with Apache - each and every single time.

There are a number of reasons for that, not the least of which is that the
web server itself has been time tested and beaten to death repeatedly on
web servers all over the internet. It has seen the best and worst that can
be offered by end users. It is the web server that can be thought of in
the same category as a work truck. It's good, solid, and gets the job
done.

Configuration is also very simple. No. There isn't an 'explorer' to do the
job with eye candy and mouse clicks. There is a configuration file, and a
text editor. Really that is all that is needed. If you've got something in
front of you that says otherwise, watch out. Someone is selling something
again. Shake their hand, complain of a meeting, give them a boot in the
wazoo and close the door.

Apache is also cross platform, so your architecture has the ability to
expand and change platforms if your situation changes at some point in the
future. Likewise, there are enough modules and methods of customization
for it which give it a significant amount of flexibility.

Yes. You probably saw this one coming, but - if you want to - the source
code is available for review and not locked away in someone's internal
source server because it 'represents a source of IP,' or because 'they
want to ensure a significant return on their investment for the
shareholders.' (Jeez... Just typing that makes me feel the need for a
shower.)

Likewise, and this is probably my biggest single gripe against IIS, is
that the  web server is *not* divorced from the operating system
that it sits upon. Thus, there is no single installer or package available
in which you can install something like IIS 6 or IIS 7 on top of an older
operating system such as NT4. If you could, there would be one less reason
to upgrade, right?

In the same train of thought, paint my hair blond and call me silly but
why, ohh, why should an operating system patch affect a web server so that
it causes it to crash because both file system permissions have been
changed and the internet guest account gets messed up? We had that happen
with a couple of our intranet servers a couple of patch cycles ago.
Positively crap-tastic. (Yes. I actually maintain several IIS servers for
a living as part of my job - and I hate it.)

An Apache/Tomcat combination is a beautiful thing. Why break them up and
try to install something like Atlanta in there anyway? Apache is best
suited to serve static content, such as images and regular files, html
docs and the like. Tomcat is best for JSP. The connector that bridges them
together is conceptually a work of art. All major implementations which I
have been a part always use this combination. IIS and Atlanta are left to,
well, smaller installations and I honestly sometimes consider them - ahem
- toys. (When something goes wrong, I can be seen headed into the IIS
server room with baby whipes, a warm bottle and a diaper, or a 40
mega-joule crash cart depending...) Similarly, running Tomcat withouth
Apache in front of it just seems, well, wrong... but that is a whole other
topic and I digress

In the end, setting my obvious opinion aside for a moment, you may not
have the choice in the end. Your environment will most likely dictate
which platform to use, simply by the ability that is present to support
it. If you have a few good *nix people running around, chances are you
could make an Apache/Tomcat combination work just fine. Even if it is on a
Windows platform, supporting the application is similar enough that the
skillset can be used.

By the same token, if the current terrain in which you find yourself is
dominated by funny-lookin', primary colored flags on everything and people
with a strange fixation on blue polo shirts and khackis, well, IIS &
Atlanta may be your only choice because the point-and-click crowd is 'in
the house' (Hey, did I get the reference right that time?).


> Hello everyone,
>
>   If you have to choose between IIS and Apache which one would you opt
> for? I mean in term of ease of administration, performance, security ..
> we are planning to install this in a clustered environment with load
> balancing software and would like to know if you had issues if any with
> running Mid-Tier against IIS or Apache?
>
>   Many thanks
>   frexpopo
>

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Re: Company Dropping Remedy

[William H. Will Du Chene]

What about this scenario:

BMC may have control over whom they want to "transfer" support to while
the contract is in effect for the amount of the term. It's sort of like if
you and I sat down at the table and hammered out an agreement that you
would purchase my services for a month.

I'd expect that you would be honor your side of the agreement for the
duration. I'd venture a guess that most would agree, yes? After the month
is up, who cares?

I am not a lawyer (and I don't even play one on television!), but it would
seem to me that there is a very simple solution: wait until your support
contract is up, and DO NOT renew it with BMC. Once your term is up, then
you should be able to renew it with the VAR of your choice.

If your term is up, then the contract language might not apply. It would
be prudent to contact your legal department for confirmation first,
however, just to be on the safe side.

Just an idle thought - offered humbly.


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Re: Ping

[William H. Will Du Chene]

Either way, there was no getting around it. It's a de facto standard that
a child process inherits the same level of permissions - and the profile -
of whatever the parent process is. Without that behavior on the platform,
we would really have issues.

Axton made an excellent catch and I am grateful for it. Knowing that there
are alternative functions out there which can be used is a very good
thing.

I didn't read the page close enough, so I am curious to know if these
functions are present on all platforms. Many of the open source
applications which I have had to tear apart and rewrite components of -
such as HtDig - make use of popen to process the results from the sort
utility that it uses.

Unfortunately, implementations very here and there and this is something
that I ran into when I ported the search engine over to windows.

>
> Basically all that says is whatever is run under popen runs as the
> caller. In this case ARS, which should not have those privileges - and
> if they are running as root they deserve all they get :-) Calling
> something that uses popen from ARS is no better or worse than invoking
> any other command with a run process.
>

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Re: Ping

[William H. Will Du Chene]

Why not circumvent the entire issue, and use "popen" and the existing ping
binary? It's in stdio.h.

That would eliminate the need for a shell script wrapper, allow for the
development of a plugin within C, and make use of the existing ping binary
which has already been designed to do the job... Best part - no root-ski
required.

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Re: Incoming emails on Solaris + Exchange

[William H. Will Du Chene]

 becomes your only protocol left for
>> incoming email (MAPI is Exchange/Winblows).
>>
>> (begin soapbox)
>> This is a heartache we have with Remedy as we re-evaluate ITSM
>> platform selection in the future.  BMC's attitude is increasingly
>> "just get a windows box" for more and more of their solutions or
>> sub-features with ARS.  We're getting tired of hearing "oh, we haven't
>
>> developed a unix version of SSO for 6.03" in the past or "just use
> MAPI or POP3" now for incoming email.
>>
>> Remedy started out primarily a Unix system and much of their growth
>> was due to that sector.  Government, at least a big majority of it,
>> runs on Unix/Oracle.  The younger generation of devs may not see
>> things that way and I have no desire to fire a debate thread here, but
>
>> spend some time in the military sector and then evaluate that
>> statement.  If BMC doesn't wake up and smell the coffee as they roll
>> out products, they could start finding their wallet getting lighter,
>> IMHO.  Slapping Windows-box bandaids in a secure Unix environment is
>> not a realistic workaround just because BMC doesn't have the
>> committment to ensuring that their product works as-advertised on all
>> environments they claim to support when they sell it and collect their
> multi-million-dollar support contracts each year.
>> (end soapbox)
>
> 
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> believed to be clean.
>


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Re: Ping

[William H. Will Du Chene]

Why not...

1.) Develop a form that contains the ip address, or host name of the
machine that you want to ping.
2.) Develop a view form with a table field that queries the host form.
3.) Develop a simple Perl script and place it on your server to be run via
an escalation every X minutes.

The Perl script would then use the ARSPerl module to open up the host form
within the AR System and retrieve a list of the hosts that it needs to
contact. It would then cycle through each of the servers therein, and
update the corrosponding server's host record within the AR System. The
Perl script could use either one of the Net modules, or simply be a
wrapper for the ping utility. Maybe you could even do something a bit more
classy, such as open a connection to the any of the services that might be
on the server and verify that they are available (for example, if this
server is an IMAP server, your script could access an account, or if the
server is a database server, it could create a row in a test table &
database) and collect the delta for the amount of time that the operation
took and place that into the host record.

>From your control panel form, use an active link that updates every X time
period. The idea being that any servers that are down, or services that
would be unavailable would be visible within the control panel. Of course,
the accuracy is limited by the delta in time that is present between the
last run time of the script and the refresh on the control panel, but it
should work fine for the average stuff. Besides, if it's a major network
or service outage, the customers will be on the phone anyway...

Just a thought...




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Re: Run Process in AL to execute a Perl script - Help!

[William H. Will Du Chene]

I know that I am coming into the conversation a bit late, but after
reading the thread, I thought that I would offer up a few comments for
consideration.

Running scripts and applications as the 'root' user on any *nix platform
is just plain poor policy. First, the script or application is violating
the 'minimal priviledge' rule, in which applications are given only what
they absolutely need to do what they have to do.

Secondly, if applications and scripts are installed and run with elevated
permissions in 'system' directories, such as /usr, /opt or /lib, then the
person who did the installation really needs to take a moment of pause and
rethink what they are doing.

Now there are some very good reasons for this, not the least of which is
maintainability and system recovery. Basically, this practices makes
maintaining a server a bear because the directories are not - well -
'pure' as they should be. The box - and this can be argued until blue in
the face - becomes a sandbox with junk in places where it should not be.

Simliarly, there are other issues. For example, what happens if your AR
System server is running as root, and a developer or contracter that is
leaked-off at the organization decides to run a script that modifies
something in /etc or perhaps delete some sort of other application? I've
busted people for changing file permissions like that in the past.

Likwise, sometimes admins - and I don't know what they are thinking when
they do this because it doesn't seem to make sense - place passwords into
environmentals that the application uses. Getting a password for an
account is as simple as '/bin/set > /tmp/env.txt.'

Finally, all non-standard applications on a *nix box should be run as a
non-priviledged user, in a non-standard, non-system group. There is no
need to allow anything else, especially when considering that 'sudo' is
available if you need it. (Swap out ports lower than 1024 and your fine.)
Using sudo keeps the password (if your using password authentication) from
being transmitted in the clear over the network, and is means or recording
who uses it for documentation and audit purposes.

The bottom line is that any installation of any non-standard application
on a *nix box should be into a non-system directory (I usually recommend
/apps or /orgname) and have any logs that they generate written to some
directory there under (/apps/logs, or /orgname/logs) if possible.

Likewise, there should be nothing - except symlinks if required in the
/etc directory (where the AR System likes dumping its configs).
Installations which follow those simple rules are very easy to backup and
restore, can be installed on a non-local disk (san, nas, or just plain ol'
NFS mount) and are vastly easier to recover because no special directories
are used, nor are permissions.

Offered up constructively...


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Re: You are granted one wish for ARS -- what is it?

[Will Du Chene]

It's just a tad late now, but

If I had a wish that I knew that they would actually listen to, it would
be for the AR System (the entire kit and kaboodle, the platform, the
utilities, all of the packages ITSP, Migrator, CSS, everything) to be made
available to developers via a subscription service.

Yes, that's it.

I'd just like to see an MSDN-style package be priced right (less than 1K)
and made available to those of us who are actually in the trenches.

The simple fact of the matter is that most AR System staff -
administrators, developers, what-have-you - are drafted into the role. I
don't know of a single person that woke up in their late teens and said,
"I wanna do Remedy - whoot!" That being said, almost everyone of us learns
from doing. We like to get our hands dirty with the application, take it
for a drive around the block and see what it can do. Sometimes we walk
away with the feeling of a rush, and at other times depressed, but that is
the nature of the beast.

The entire process of trial licenses and demos after which sales people
may call feels more like - well - more like - I am searching here for the
right word, but it's not quite coming to mind at the moment - more like a
visit from the septic purple pumper truck than not - IMHO. :-)







> I was going to say, "Functions inside qualifications."  However, on
> further reflection that seems awfully mundane.
>
> OK, I wish for a full-fledged debug client.  I want the ability to trace
> variables, set breakpoints, walk through workflow step by step -- the
> works.
>
>
>
>
> --Tim
>
>
> - Original Message 
>
> From: John Sundberg <[EMAIL PROTECTED]>
>
> To: arslist@ARSLIST.ORG
>
> Sent: Monday, December 24, 2007 4:47:08 PM
>
> Subject: [ARSLIST] You are granted one wish for ARS -- what is it?
>
>
>
>  **
>
> Imagine you actually get the ONE feature you want for the new year.
>
>
>
> What is the feature?
>
>
>
> Have fun!
>
>
>
> -John
>
>
>
>
>
> --
>
> John David Sundberg
>
> 235 East 6th Street, Suite 400B
>
> St. Paul, MN 55101
>
> (651) 556-0930-work
>
> (651) 247-6766-cell
>
> (651) 695-8577-fax
>
> [EMAIL PROTECTED] __20060125___This
> posting was submitted with HTML in it___
>
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Re: Friday Humor - Questions that have Confused humankind!!

[Will Du Chene]

**


Well... All of the Greek letter thingies below make my head spin, and I think that they mean that free beer is a good thing, right?With that in mind, we can move to the next logical question - What if dog were spelled c-a-t??Whoa. Fri Dec 07 2007 10:58:50 PM UTC from David Sanders to arslist@ARSLIST.ORG Subject: Re: Friday Humor - Questions that have Confused humankind!!** Very clever !  David Sanders From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, CanhaiSent: Friday, December 07, 2007 9:13 PMTo: [EMAIL PROTECTED] posting was submitted with HTML in it___

Re: Friday Humor (U)

[Will Du Chene]

**


"...Will, I like your idea and it makes sense but I�ve worked places where circumventing the IT department�s security, i.e. by going through a tunnel to an outside mail server..."  Hhrrmm... Argh... D'oh! That's not exactly what I meant to suggest. Circumventing departmental policy usually ends in just one way: bad. Usually after that, there is a "Mr. Yuck" stigmata that gets associated with the guilty. Sadly, I've seen it happen to people. (One would think that common sense would prevail, but Darwin does have his shining moments in IT.)  In the instance I was trying to describe, the overall effect is the very same that would take place if one were to go to an online bank and see the "https" prepended to the web server name in the address bar of the browser. Essentially, it's a simple way of securing the pages that an end user might be viewing. Typically, this sort of traffic is allowable in most environments, except those that implicitly block it.  Most web mail services also employ something similar to allow the credentials for the user to pass through the authentication stage before switching back to a normal, unencrypted mode of operations. From an administrivia side, using the package allows an admin to get away with one set of certs for a group of services, rather than one for the web server, one for the MTA, etc.  Most companies have some form of secure webmail anyway. Just extending upon that thought a bit.

__20060125___This posting was submitted with HTML in it___

Re: Friday Humor (U)

[Will Du Chene]

**


"...Will, I like your idea and it makes sense but I’ve worked places where circumventing the IT department’s security, i.e. by going through a tunnel to an outside mail server..."Hhrrmm..__20060125___This posting was submitted with HTML in it___

Re: Friday Humor (U)

[Will Du Chene]

**


I admit to being a bit curious... I am not trying to drag out the topic, but am just plain curious... In these environments, what are the "guidelines" for using the internet? I mean, can you surf out to a webmail site and view the contents of the list from an account such as Yahoo! Mail, or GMail or Hotmail? What about viewing the archives from one of the various sites that offer them?It's been my experience that most mail administrators are... well... Sort of like Smigel when it comes to the ring. All email is their "precious" data and they don't want it to go anywhere. Email is generally journaled, and even threaded so that the powers that be can browse a conversation chain on a whim. I don't know if routing professional list traffic to a webmail account would help your situation or not, but it might be an easy way to get around the "precious data" syndrome that converts mere mortals if you know what I mean. Another option is to run your own mail server(s), which is what I do. I am currently running Citadel (www.citadel.org) behind an STunnel (www.stunnel.org) server to provide an SSL layer between the browser and the server. It works like a charm.  Thu Dec 06 2007 10:36:58 PM UTC from Opela, Gary L Contr OC-ALC/ITMA to arslist@ARSLIST.ORG [Reply] [ReplyQuoted] [ReplyAll] [Forward] [Headers][Print]Subject: Re: Friday Humor (U)And in order to prevent receiving a second offense, one must notify thesource of the objectionable content in question lest the offender isleft unbeknownst to the offense -- hence Sandra's request.Thanks,Gary Opela, JrSr. Remedy DeveloperLeader Communications, Inc.405 736 3211-Original Message-From: Action Request System dis

__20060125___This posting was submitted with HTML in it___

Re: XML over HTTPS

[Will Du Chene]

Jack -

Maybe I am not reading this correctly... It's Friday, and I am a bit short 
in the sleep department again...


Essentially what I am getting here is that you cannot connect to your web 
service over an SSL connection. SSL is the "Secure Sockets Layer" that is 
used for securing the connections between the client and the browser (and 
represents the S on the tail end of HTTPS).


This is fairly strange to me, since the SSL layer is actually "added on" 
so-to-speak via the web server. If you're on a Unix platform, this would 
be (preferrably) Apache, or perhaps Sun one. If you're on Windows, then 
it's probably IIS. The process involves either generating your own SSL 
certs, or getting a service to do so for you.


A web service - from the web servers point of view - is just another bit 
of content that it serves up, so it does not differenciate between SOAP 
and HTML. The request *should* -IMHO - actually be passed from the web 
server to your servlet engine (Tomcat, or Atlanta) for processing. The 
whole key here is that the web server is responsible for establishing a 
sercure connection with the client, and that the midtier handles the 
request that is passed to it over the connection.


Unless you have specifically enabled SSL on your web server, or servlet 
engine, then SSL and - hence - HTTPS - will not work.


If you are running Tomcat and Apache, add the SSL certs to your Apache web 
server first, and then use the connector to route requests for the midtier 
back to the Tomcat server. Yeah, a person could install just tomcat and 
add the SSL certs there, but that just begs the question - why? Apache is 
faster performance-wise for serving static content anyway. (Then there is 
that nagging question of design.)


If you're on IIS and Atlanta, bug your admin to add the certs and start 
the HTTPS service.


In a nutshell, a web service is the way to go, if you need to be able to 
"interact using XML" with the AR System server. The server has to be 
configured to do so correctly first, however.


HTH.



On Fri, 6 Jul 2007, Covert, Jack wrote:


Hi all.  I have a need to be able to interact w/ Remedy using XML over
HTTPS.  Web Services would be nice but they can't handle the SOAP
wrapper.  KLink doesn't work w/ 5.1.2 (our version), any other
suggestions?



TIA



Jack Covert



Corporate IT

Enterprise Systems Management

Remedy Support Team





Remedy Support Team Home Page


http://collaborate.mckesson.com/sites/esm/remedy




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Re: Lockout user SOLVED

[Will Du Chene]

Was it spelled correctly in Zandish? That's all that counts.


On Thu, 28 Jun 2007, patrick zandi wrote:


Thanks.. all..
resent this for searching purposes.. I spelled a word wrong..
have a great day..


On 6/28/07, patrick zandi <[EMAIL PROTECTED]> wrote:


I got it..
 1st do what norm said.
If you're looking to see if an account is locked, the value is in the
LOCKOUTTIME attribute in AD.  If the value is anything other than zero, the
account is locked.  To unlock it, set the value to zero
--which is what I did.
 2nd go to user form = select user - delete value in the unique identifier
field (a guid). once that is clear..



all should be good.


On 6/28/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> I did that .. and they guy still cannot login.. so I figured according
> to the doc's they said the account is made invalid..
> It was other than 0 norm.. but for some reason it is not unlocking..
>
>
>
> On 6/28/07, Kaiser Norm E CIV USAF 96 CS/SCCE < [EMAIL PROTECTED]>
> wrote:
> >
> > **
> >
> > Pat:
> >
> >
> >
> > Well, I'm sure you know this, but DISABLING an account is different
> > from LOCKING it.
> >
> >
> >
> > If you're looking to see if an account is locked, the value is in the
> > LOCKOUTTIME attribute in AD.  If the value is anything other than zero, 
the

> > account is locked.  To unlock it, set the value to zero.
> >
> >
> >
> > Norm
> >
> >
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *patrick zandi
> > *Sent:* Thursday, June 28, 2007 11:16 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* ARS: Lockout user
> >
> >
> >
> > **
> >
> > Turned on extra layer of security to Max number of password attempts
> > to 4
> >
> > unfortunately what I thought it did, is not what appearently
> > happened..
> >
> >
> >
> > Here is the numbskull question:: how do you unlock the user.
> >
> > It says (from what I read) makes the account invalid.
> >
> > I thought it meant it made the user accound (not current - null)
> >
> >
> >
> > Well the account is current, and I find nothing in active directory to
> > give me any indication of and invalid account..
> >
> >
> >
> > Throw me a bone of information please.. help ?
> >
> > Please?
> >
> >
> >
> > --
> > Patrick Zandi __20060125___This posting was
> > submitted with HTML in it___
> > __20060125___This posting was submitted with HTML
> > in it___
>
>
>
>
> --
> Patrick Zandi




--
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--
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Re: OT: Did you know you need bmc permission to switch support providers?

[Will Du Chene]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Maybe I have not had enough coffee for the day (I am actually getting my
first cup just now) but I am not seeing where the issue was that
required this originally.

What's wrong with customers leaving a provider and signing on with
another? That more or less strikes me as being competition, and - in
theory - it's supposed to drive the market place...


David Sanders wrote:
> I think the reason that BMC had to agree to a change of support provider/VAR
> was originally to stop VARs poaching each others customers. Why this should
> also be required when you change from direct support to VAR first line I
> can't understand.
> 
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>  
> See the ESS Concepts Guide
>  
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>  
> web http://www.westoverconsulting.co.uk
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene
> Sent: Thursday, June 21, 2007 12:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Did you know you need bmc permission to switch support
> providers?
> 
> That's a very good question. I wonder if someone from the BMC camp would
> care to expound on that one a bit? I'd like to see some clarity added,
> because I can guarantee that - if this is for real - I am going to keep
> it in mind, and make my management, and the people that I would
> recommend this application to aware of it.
> 
> Bob Rowe wrote:
>> That tilts just about everything to BMC's favor. Can you let the contract
>> lapse, then pick it up a few weeks later with a partner?
> 
>> As for waiting, I've been waiting since June 18 for additional
>> response--after the initial "we're looking into it"--to an issue with
>> workflow (manually relating one asset to another). My issue is "High" also
>> and we're on a fast turnaround sort of contract as well.
> 
> 
>> On 6/20/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
>>> ** After several incidents with Support in the last few months I
>>> thought I
>>> should investigate other venues that provide services.  Our contract
>>> is up
>>> the end of September so I thought I had plenty of time.  I was just
>>> informed
>>> by a partner the following:
>>>
>>> "Should you be interested in migrating support to a partner, any partner,
>>> there is a BMC policy that you need to be aware of that not many are: BMC
>>> must provide the customer and the partner approval for this migration in
>>> advance of 90 days of the renewal date. Further, the request to
>>> migrate must
>>> be initiated by the client with certain substance to validate/approve the
>>> request.
>>> As example, if your support contract renewal date is Sept 30 then BMC
>>> need
>>> provide approval before June 30. This is a tough policy to meet
>>> especially
>>> when it's not know. Technically this gives you but two weeks. Of
>>> course the
>>> voice of the customer is listened to when the date is passed but it's
>>> optimal to meet the date, at least with the request. "
>>>
>>> Why would bmc have to provide permission for you to utilize a 'PARTNER'
>>> ???  It's not even just letting bmc know you're considering it.  It
>>> appears
>>> it has to be a settled matter.
>>>
>>> What kind of relationship does bmc have with it's Partners?  What is a
>>> customer supposed to think about that relationship?  I would think they
>>> would welcome less customers stressing their support system.  Others
>>> may get
>>> a contact within the initial SLA.  I waited near 6 hours for initial
>>> contact
>>> on a High issue yesterday (supposed to be within 4 hours).
>>>
>>> At this point this is all I can say and keep it respectible.
>>>
>>> Susan
>>>
>>> __20060125___This posting was submitted with HTML in
>>> it___
> 
> 
> 
> 


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Re: OT: Did you know you need bmc permission to switch support providers?

[Will Du Chene]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

That's a very good question. I wonder if someone from the BMC camp would
care to expound on that one a bit? I'd like to see some clarity added,
because I can guarantee that - if this is for real - I am going to keep
it in mind, and make my management, and the people that I would
recommend this application to aware of it.

Bob Rowe wrote:
> That tilts just about everything to BMC's favor. Can you let the contract
> lapse, then pick it up a few weeks later with a partner?
> 
> As for waiting, I've been waiting since June 18 for additional
> response--after the initial "we're looking into it"--to an issue with
> workflow (manually relating one asset to another). My issue is "High" also
> and we're on a fast turnaround sort of contract as well.
> 
> 
> On 6/20/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
>>
>> ** After several incidents with Support in the last few months I
>> thought I
>> should investigate other venues that provide services.  Our contract
>> is up
>> the end of September so I thought I had plenty of time.  I was just
>> informed
>> by a partner the following:
>>
>> "Should you be interested in migrating support to a partner, any partner,
>> there is a BMC policy that you need to be aware of that not many are: BMC
>> must provide the customer and the partner approval for this migration in
>> advance of 90 days of the renewal date. Further, the request to
>> migrate must
>> be initiated by the client with certain substance to validate/approve the
>> request.
>> As example, if your support contract renewal date is Sept 30 then BMC
>> need
>> provide approval before June 30. This is a tough policy to meet
>> especially
>> when it's not know. Technically this gives you but two weeks. Of
>> course the
>> voice of the customer is listened to when the date is passed but it's
>> optimal to meet the date, at least with the request. "
>>
>> Why would bmc have to provide permission for you to utilize a 'PARTNER'
>> ???  It's not even just letting bmc know you're considering it.  It
>> appears
>> it has to be a settled matter.
>>
>> What kind of relationship does bmc have with it's Partners?  What is a
>> customer supposed to think about that relationship?  I would think they
>> would welcome less customers stressing their support system.  Others
>> may get
>> a contact within the initial SLA.  I waited near 6 hours for initial
>> contact
>> on a High issue yesterday (supposed to be within 4 hours).
>>
>> At this point this is all I can say and keep it respectible.
>>
>> Susan
>>
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Re: ARSPerl v/s PerlDBI

[Will Du Chene]

ersonally, I would stick with the API.

First, the speed increase is not that important when you consider the 
volume of the information that you are returning in your result set. The 
goal is not to process tens of thousands, or even millions of rows, but 
rather to get the previous days data. (If you need the additional speed, 
don't the query function. Returning a result set is always slower than 
simply returning the ticket. Use a counter and cycle through.)


Second, using the ARSPerl module gives you access to metadata about the 
form (screama?) and fields. The field length, type, etc. can all be 
derived from the module. Trying to accomplish this via a sql connection 
to the database is a pain.


Next, it should be noted that using the API allows records which you 
might be modifying or creating to pass through the filter layer so that 
whatever workflow your administrator might have built will operate on 
them. Unless you happen to be quite handy with the stored procedures, 
and triggers on your particular database platform, you're going to be 
hard pressed to duplicate this.


Why would you want to use the DBI when the getlistsql function is 
available? Write your statement, and it is passed off to the database 
server via the ARAPI for execution. Simple and it works.


Remember that the views that you are using are only there as a courtesy. 
They don't have to be there at all. I have seen installations where some 
of them are gone, and the AR System works just fine.


One more item I am going from memory here, so you might have to look 
this one up... I cannot remember off the top of my head whether or not 
the ARSPerl module obeys the concept of hidden fields, or fields to 
which the use that is authenticated via the script has access to. I am 
leaning toward the position that it does, meaning that your script might 
not be able to "see" a particular field if there is no permission to it. 
Now, this works out to an advantage if you have fields that you don't 
want seen,


Finally, consider that - by using the DBI - you're communicating 
directly with the database, and are effectively BYPASSING all of the 
protection mechanisms which the application has in place. Which ones? 
How about the administrative limitation placed on the system for a 
maximum number of rows returned in a query?


So what happens if you kick this script off at the same time that your 
end users are in there? It would be hard to explain why "the system" was 
unavailable because a poorly qualified statement in an external script 
decided to cycle through the contents of a table. I've watched that 
happen to developers in the past, and still find it humorous when they 
try to explain that


Use the right tool for the right job.

Just my thoughts - offered humbly

Andrew Hicox wrote:
all in all, it'll be MUCH easier to use the database backend for 
queries in perl.
The ARS API is pretty good but it's slow for queries compared to using 
the SQL backend.


-A

On May 28, 2007, at 12:26 PM, Ray M wrote:


**
Hi: I want to grab all the closed tickets for a particular day and 
last 5 worklogs for the ticket every evening. I know I can use perl 
DBI to access the view (hpd_help_desk), grab the closed tickets and 
go to the view for the worklog and grab the worklogs. Wondering if 
doing the same thing is easier via ARS perl? Could someone who has 
used ARSPerl provide reasons why it might be a good idea to use ARS 
Perl or is it ok either way?
 
Thanks

Ray
 __20060125___This posting was submitted with 
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Andrew N. Hicox
Hicox Information Systems LLC
Manassas, VA  USA
http://hicox.com
[EMAIL PROTECTED]
703-367-9085

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Re: OT:Humor - 50 Fun Things to Do in an Elevator

[Will Du Chene]

True story: While on a tour of the Sudan Mines in Tower, Minnesota, a 
ride in a mining elevator is necessary to descend the 1/2 mile 
underground to the level where the tour begins. The elevator rocks back 
and forth, and the door is somewhat questionable. The elevator is also 
sloped back at an angle.


As the packed elevator is in motion, rocking and swaying, and as the 
levels fly by, a certain passenger (who was in front of the rest) looked 
at the others who are obviously more than a bit uneasy with the ride and 
exclaimed loudly while jumping up and down, "Wwwhhhooo Hhhooo! We are on 
an express elevator straight to hell - Goin' Down!" One of the other 
passengers almost passed out, while most of others seemed to turn 
ghostly white...


I figured that was the most that I could get away with without getting 
mobbed. :-)



Gidd wrote:

**
- Make racing car noises when anyone gets on or off.

- Blow your nose and offer to show the contents of your kleenex to 
other passengers.


- Grimace painfully while smacking your forehead and muttering: "Shut 
up, dammit, all of you just shut UP!"


- Whistle the first seven notes of "It's a Small World" incessantly.

- Sell Girl Scout cookies.

- On a long ride, sway side to side at the natural frequency of the 
elevator.


- Shave.

- Crack open your briefcase or purse, and while peering inside ask: 
"Got enough air in there?"


- Offer name tags to everyone getting on the elevator. Wear yours 
upside-down.


- Stand silent and motionless in the corner, facing the wall, without 
getting off.


- When arriving at your floor, grunt and strain to yank the doors 
open, then act embarrassed when they open by themselves.


- Lean over to another passenger and whisper: "Noogie patrol coming!"

- Greet everyone getting on the elevator with a warm handshake and ask 
them to call you Admiral.


- One word: Flatulence!

- On the highest floor, hold the door open and demand that it stay 
open until you hear the penny you dropped down the shaft go "plink" at 
the bottom.


- Do Tai Chi exercises.

- Stare, grinning, at another passenger for a while, and announce: 
"I've got new socks on!"


- When at least 8 people have boarded, moan from the back: "Oh, not 
now, damn motion sickness!"


- Give religious tracts to each passenger.

- Meow occassionally.

- Bet the other passengers you can fit a quarter in your nose.

- Frown and mutter "gotta go, gotta go" then sigh and say "0ops!"

- Show other passengers a wound and ask if it looks infected.

- Sing "Mary had a little lamb" while continually pushing buttons.

- Holler "Chocks away!" whenever the elevator descends.

- Walk on with a box that says "human head" on the side.

- Stare at another passenger for a while, then announce "You're one of 
THEM!" and move to the far corner of the elevator.


- If anyone brushes against you, recoil and holier "Bad touch!"

- Leave a box between the doors.

- Ask each passenger getting on if you can push the button for them.

- Wear a puppet on your hand and talk to other passengers "through" it.

- Start a sing-along.

- When the elevator is silent, look around and ask "is that your beeper?"

- Play the harmonica.

- Shadow box.

- Say "Ding!" at each floor.

- Lean against the button panel.

- Say " wonder what all these do" and push the red buttons.

- Listen to the elevator walls with a stethoscope.

- Draw a little square on the floor with chalk and announce to other 
passengers that this is your "personal space."


- Bring a chair along.

- Take a bite of a sandwich and ask another passenger: "Wanna see wha 
in muhmouf?"


- Blow spit bubbles.

- Pull your gum out of your mouth in long strings.

- Announce in a demonic voice: "I must find a more suitable host body."

- Carry a blanket and clutch it protectively.

- Make explosion noises when anyone presses a button.

- Wear "X-Ray Specs" and leer suggestively at other passengers.

- Stare at your thumb and say "I think it's getting larger."

- Scatter powertools around your feet and scream into a radio, "I'M 
NOT FINISHED YET! THE CABLE ONLY HAS ONE SCREW!!!"


Regards…Gidd

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Re: FW: Building a Demonstration Laptop

[Will Du Chene]

Actually, I really, really wish that they would produce a developer-only 
version of their software, including not just the core technology, but 
the applications as well. Lots of other companies do exactly this, 
including Microsoft. For all the grief that I give those guys at expos, 
I have to admit that they have a great program going with the MSDN 
service.  So much so, in fact, that all of the developers where I am 
currently at each have an MSDN subscription with the position.


It's been a little while for me, and I admit that I have been out of 
circulation  on hiatus, so maybe this has changed, or is planning to 
change? (Yeah, I know... I was hoping...) At any rate, the lack of a 
package for developers - that  could also be used for demoing the 
product  on a laptop - is something that prevents the spread of the 
platform and the technology within a company.



Heider, Stephen wrote:

**
There was a brief discussion on the List about a year ago right after 
ARS 7 and ITSM 7 were released with their new licensing scheme. 
 
I think it would be great to have a demo notebook with most or all of 
the ARS 7 family of products.  If you purchased all the regular 
licenses then it would probably cost over $100,000 USD.  Almost as 
much as my car (I wish!).
 
Ideally there would be available demo versions of each of the 
current packages, all with the limit of 2000 records to keep them from 
being used within a production environment.  Are these available and 
if so, at what cost?
 
Stephen



*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Roger Justice

*Sent:* Thursday, May 17, 2007 7:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Building a Demonstration Laptop

**
For ITSM 7
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free 
version
Remedy Licensing: Negotiate with sales be sure you have at least 3 
fixed licenses for each application
 
 
-Original Message-

From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 17 May 2007 6:09 AM
Subject: Building a Demonstration Laptop

Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration 
Laptop ??  


Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.

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Re: IIS to Tomcat

[Will Du Chene]

I guess that the question that I would have is - what are your ASP pages 
actually written in?


Are they comprised of what is typically referred to as 'classic ASP,' or 
are the .NET variety? My next question would be on which platform your 
Apache/Tomcat instance is going to be located, as the combination can 
readily be run on either, and your message does not mention a specific 
OS platform.


If you're not really using the .NET beast, you might be able to get 
around some of the bends in the road with a product called "Sun Java 
System Active Server Pages" - 
http://www.sun.com/software/chilisoft/features_benefits.xml. I 
personally have not tried this, but it is on my list of things to try 
out when I have some free time. The upshot is that the product can be 
used on either Windows or a *nix based system.


As for the redirects, you have some options. If you leave mod_alias 
enabled (it should be there by default on any downloaded version), you 
can alias a directory in the httpd.conf file. For example:


alias /ars /some/path/name

Any request that comes in for anything in the /ars directory will 
automagically be redirected to /some/path/name. This works great for 
herding browsers into the right directories for content, but not so well 
for when you need to get them to a completely different URL. And here is 
where the Redirect directive comes into play


With Redirect, you can direct browsers that are requesting content from 
one of your servers to get it from a completely different, 
fully-qualified address. For example,


Redirect /ars http://remedy.somecompany.foo/some/directory

There are some other variations on the theme with Apache, including the 
AliasMatch and RedirectMatch directives, but those take a bit longer to 
explain and this should be enough to get you started.






Axton wrote:
** ASP is a Microsoft technology.  Replicating that in Tomcat may 
prove difficult.  There is the mono project 
(http://www.mono-project.com/Main_Page), which allows .net code to run 
on unix/linux, but I'm not sure how well it works with Tomcat.


You may want to retain your IIS server for the ASP stuff and use 
tomcat for the mid-tier.  The alternative is to rewrite your asp pages 
in another language, like perl, php, python, jsp, etc.


Axton Grams

On 5/16/07, *Hall Chad - chahal* <[EMAIL PROTECTED] 
> wrote:


**

We are currently running Mid Tier 6.3 p20 on IIS/ServletExec.
We're planning to upgrade to Mid Tier 7.0.1 and replace
IIS/ServletExec with a standalone Tomcat 5.5 instance. We haven't
tested this beyond a simple install that could connect to our AR
Server. Our next step will be to duplicate all the IIS redirects
(virtual directories) we have with something similar with Tomcat.
We also have some custom ASP pages that make use of the AR System
.NET API to do some simple form submits using an HTTP Post. I'm
looking for guidance on what our options might be for duplicating
the redirects and the ASP page in Tomcat. Any Tomcat experts out
there that can help?

 


Thanks,

 


Acxiom Corporation

*_** __*

**Chad Hall**   |   A c x i o m   I S

501.342.2650 /office /  |  501.472.1379 /wireless / |  
501.342.3911 /fax// /


 


*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be

legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this

communication is strictly prohibited.

If you have received this communication in error, please resend this

communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*



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What ever...

[Will Du Chene]

... happened to the million dollar mystery...

strings areserverd | grep -i mysql

???

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Re: Apache/Tomcat

[Will Du Chene]

Rob:

You have to use the mod_jk connector to bridge the gap between apache and
tomcat. There is a tutorial on how to put this togeter over on the Apache
website.

http://tomcat.apache.org/connectors-doc/webserver_howto/apache.html





> All right all you gurus.
>
> I have MidTier 7.0.1 running on Apache/Tomcat.
>
> After install, the only way I can hit the MidTier is by using port 8080
> (http://server:8080/arsys)
>
> Is there anyway to configure so I do not have to use the 8080 port to
> hit the arsys directory? (http://server/arsys)
>
> Thanks in advance,
>
> -Rob
>
>
>
> 
> Rob Tucker
> New Edge Networks  ARS Administration and Development
> [EMAIL PROTECTED]
>   Vancover,Washington
> tel: 360-759-9670
> fax:360-693-9997
>
>
>
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Re: Remedy email incoming error

[Will Du Chene]

It sounds like you're logging into another exchange server on the your
companies domain, but not the one that contains the mailbox that is used
to store the messages in question. Did the exchange administrator change
servers? Essentially, the message is stating that the mailbox in question
does not exist.


> I'm getting the following error approximately every 20 minutes lasting for
> 10 minutes.  When we aren't receiving the error, incoming messages process
> just fine.  This is only on this one exchange mailbox.  Any ideas?
>
> A2 NO There is no replica for that mailbox on this server.;
>   nested exception is:
>   com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for
> that mailbox on this server.
> javax.mail.MessagingException: A2 NO There is no replica for that mailbox
> on this server.;
>   nested exception is:
>   com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for
> that mailbox on this server.
>   at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:392)
>   at com.sun.mail.imap.IMAPFolder.checkExists(IMAPFolder.java:261)
>   at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:782)
>   at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1650)
>   at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
>   at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>   at java.lang.Thread.run(Thread.java:595)
>
>
> Thanks,
> Jamie Blodgett
> Rinker Materials Corp.
>
> ARS 6.3 p18
> HPUX 11.11
> Oracle 10g w/9i libraries
> Midtier 6.3 p18
> Clients mixed 5.12 & 6.3 p18
> Exchange email
>
>
> CONFIDENTIALITY:  The information contained in this transmission may
> contain privileged and confidential information.   It is intended only for
> the use of the person(s) named above.   If you are not the intended
> recipient, you are hereby notified that any review, dissemination,
> distribution or duplication of this communication, and the information
> contained in it, is strictly prohibited.   If you are not the intended
> recipient, please contact the sender and immediately destroy all copies of
> the original message.
>
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OT: Sun for Free

[Will Du Chene]

I am not sure if anyone has seen this, but Sun is shipping Solaris 10 
(Sparc, and x86) out to anyone that wants to simply sign up... Sun 
Studio is also included.


http://www2.sun.de/dc/forms/reg_us_2211_391.jsp

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Re: ARS List Email is a Goldmine - How to Index

[Will Du Chene]

Sure... But only the last year or so is there...

Rick Cook wrote:

Why re-invent the wheel?  www.arslist.org has them already stored, and you
can search on them there.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, January 11, 2007 5:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARS List Email is a Goldmine - How to Index

List,

I search my local ARS List emails regularly.  However, it's somewhat slow
searching the email body within Outlook.  For Jan 2005 to Jan 2007 the .pst
file is 700MB.

I am getting close to simply writing something that extracts the Outlook
emails and imports them into a database (either Remedy, SQL Server, or
Access) just so I can more  efficiently search the ARS List
postings.  When the data is in a regular database I can index everything.

Before I head down this road has anyone else done this?

 
Stephen



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Re: OT: ARS List Email is a Goldmine - How to Index

[Will Du Chene]

Already got something... I started out using an application called 
"ForKeeps" that did quite a bit. If you want to try it out, you can find 
it at www.fkeeps.com. Ragnar's application works just fine, and it has a 
number of search features which work pretty well.


Sometime later, I got a little frustrated, however, and started to 
develop my own because I wanted something that would sit on top of 
MySQL, or Access rather than SQL Server, and would do searching the way 
that I wanted it to. I wrote an initial version of the code in VB6, and 
have still been playing with it every now and again.


The initial version is pretty cheesy, and needs work to make it usable, 
but if you willing to help, and are willing to keep it in VB6 for now 
(there are more VB6 programmers than there are VB.Net), I would 
certainly be willing to consider dumping the source code into something 
like a SourceForge project. I know that this topic comes up every now 
and again... Maybe this is a good way to start a tool for the list - 
developed by the list?



Joe DeSouza wrote:

**
I had a thought of doing something similar as well.. The option I was 
thinking about is installing the component required so as to be able 
to export data from Outlook in a csv format so that it could be 
translated to a data tables using means such as DTS... However I am 
not too certain whether or not installing that export feature on 
outlook allows for export of mails or contacts only...
 
So what I had done instead is started using this yahoo account that I 
was receiving my ARS List mails on as well and I have created folders 
such as information, solutions, tricks etc where I archive mails that 
I think are valuable..
 
Cheers
 
Joe D'Souza


- Original Message 
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, January 11, 2007 8:13:02 AM
Subject: OT: ARS List Email is a Goldmine - How to Index

List,

I search my local ARS List emails regularly.  However, it's somewhat 
slow searching the email body within Outlook.  For Jan 2005 to Jan 
2007 the .pst file is 700MB.


I am getting close to simply writing something that extracts the 
Outlook emails and imports them into a database (either Remedy, SQL 
Server, or Access) just so I can more efficiently search the ARS List 
postings.  When the data is in a regular database I can index everything.


Before I head down this road has anyone else done this?


Stephen

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Re: Service Desk Express vs. Remedy Helpdesk

[Will Du Chene]

Service Desk Express is, or rather was, Magic Service Desk. It was
acquired by Remedy Corp (please correct me if I am mistaken here) sometime
before BMC gobbled up Remedy as a means of expanding their offerings.

SDE is not quite what what you're thinking...

SDE is entirely web based, and is build upon the Windows DNA model (as of
version 8). The upside is that it does not require a client-side user tool
install.

The downside is that integrating on the desktop is a bit more difficult,
as you're working from within a browser. SDE is linked at the hip with
Windows IIS (at least presently). If your web application server platform
happens to be *nix based, you're pretty much S.O.L., and will need to
change to make nice.

If you're planning on making such a migration to SDE, you're going to need
to make a clean break with your existing system altogether (simplest
approach, right?), or convert the legacy data. The conversion could be a
bit of a challenge, since these are different products, and have
completely different database schemas.

I had started a write up on the process for linking the two a couple of
months back (and planned on forwarding it to someone from the list) - but
- I have not had the time to finish...

Is it possible to get support for the AR System though a third party
anymore? Way back when, there used to be a couple of companies out there
that did exactly that and the pricing was competitive.




On Tue, January 9, 2007 6:19 pm, Roger Justice wrote:
> That is the new name of Magic and is not built on ARS.
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: arslist@ARSLIST.ORG
> Sent: Tue, 9 Jan 2007 5:59 PM
> Subject: Service Desk Express vs. Remedy Helpdesk
>
>
>
> Hi list!
> I have some technical specs on Service Desk Express from BMC. Is this
> basically Helpdesk Light?
>
> Are any of you all using Service Desk Express? I have ARS 6.3 and
> Helpdesk 5.6 and I have customized the forms quite a bit.
>
>
> I have asked our sales rep. for pricing but have not gotten a response
> yet. I like my Helpdesk product fine- it is the support costs per year that
> I don't like. I am trying to figure out a way to decrease
> that amount and thought this could be a way to do it.
>
> Thanks for any help you all can provide.
> Brad Terhune
>
>
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Re: OT: MacWorld SteveNote about to start!

[Will Du Chene]

Most of the Mac stuff does look very appealing...

It *seems* (note, I said seems) like they are the ones leading in terms of
design. If you look at many of the new laptops, they share some design
characteristics of the Powerbook. There is also the whole liquid look,
which sort of started on the Mac side and appears to have worked its way
over and into Vista and into some KDE themes...


On Tue, January 9, 2007 2:27 pm, Stephen Earl wrote:
> and god, doesn't that iphone look stunning. :-)
>
> On 09/01/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
>
>> Not sure how many fellow Apple fans are on the list, but I'm envious of
>>  the folks who are getting seated in San Francisco, about to hear from
>> Steve Jobs and see all the new products being launched.
>>
>>
>> http://www.macrumorslive.com/
>>
>>
>> :-)
>>
>>
>> Yes, I had dreams about this last night... *grin*
>>
>>
>> CONFIDENTIALITY NOTICE:
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Re: OT: Service-Now.com

[Will Du Chene]

Well... Off-the-cuff, I would have to say that this is similar in concept
to what Magic - err.. umm... BMC Service Desk Express - is.

Magic is a completely web-based tool, and so is this. Magic allows you to
create "Business Rules" to fill requirements for customizations, whereas
the service-now offering allows an administrator to write code to do the
task. It looks like jscript. Very cool. I like the "write-your-own" code
approach, as it gives quite a bit of flexibility. It looks like there are
email in, out and templating capabilities.

The main advantage to systems like this is that they are entirely
available over the web from almost anywhere, and do not require a client
side installation. The downside is that they do not often integrate as
tightly with the tools that are available on the client desktop. A very
wise man once told me that everything has "pluses and minuses." I've
learned over the years that he was right.

I wonder what sort of pricing options are available for this. When I think
about an AR System server installation, I give consideration to the
physical server itself, the disk, the ram, the and partitioning. Next,
there is the operating system. Is your server licensed properly? Finally,
the application comes into mind. Does your AR System server have the
appropriate licenses to support a fair user to license ratio (floating vs.
the end users which share them)?

So - what are we up to in bux here? How many tens of thousands? An
application that is hosted such as this, effectively cuts much of the
expense, as you're not purchasing the server hardware, operating system or
database. Your license costs are instead based on something else - such as
connections, bandwidth, or the like. Thus, this solution might be quite a
bit cheaper.

One other consideration would be privacy. If you're working with
"protected" data, then maybe this is not an option. If this is not the
case, however, then this might be worth some consideration.

Thanks for pointing this one out... I do believe that I will be
recommending it for review to some of the folks that I know who need a
solution, but cannot afford the price tag of certain other solutions...






On Fri, January 5, 2007 2:58 pm, Kathy Morris wrote:
>

> In a message dated 1/5/2007 3:53:17 P.M. Eastern Standard Time,
> [EMAIL PROTECTED] writes:
>
> Isn't  that a web hosted application which is hosted by Service-Now.com
> so basically that would mean you have little or no capability to modify or
>  customize their OTB offering?
>
>
> Yes this is a web hosted application hosted by Service-Now.com.
>
>
>
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Re: Creating Macro to display in a new window custom view

[Will Du Chene]

I thought that I heard somewhere, sometime ago that macros were going to
become obsolete, and that there were going to be tools made available that
would help convert them. I am certain that the UT will still support them
for sometime to come, but why?

Honestly, macros remind me of the Vax/VMS - it was something of a plague
that needed to be stamped out of existence. To that end, I don't even
recommend their use.




On Wed, December 27, 2006 3:20 pm, Joe DeSouza wrote:
> I'm curious since you say you are using macros for opening a form... What
> version of the ARS are you on?
>
> The past 2 and a half versions have a window open action that can
> eliminate use of macros for what you are doing and you could use ARS
> workflow to do what you want to do using the Window Open action... I'd
> suggest the use of that action instead of macros if you are on post
> version 5.x
>
> Rgds
>
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
>
>
> - Original Message 
> From: SUBSCRIBE arslist Vita. Ebay <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, December 27, 2006 2:20:37 PM
> Subject: Creating Macro to display in a new window custom view
>
>
>
> Hello All,
> My head is spinning trying to get this right. I have a group that uses a
> specific view in Remedy. When they are creating a macro and save it,then
> when the run it, it displays in our default helpdesk view. I've looked at
>  the ARQ file and this is how it looks: //
> ILS Macro View 22
> Set-schema: Remedy Support -- ILS remedy-dev-1
> Form-open:
> Submit-display: Remedy Support -- ILS remedy-dev-1| 301213500=((('Status
> Integer' < 4etc...
> Form-final: new 301213500=((('Status Integer' < 4) ..
> Set-schema: Remedy Support -- ILS remedy-dev-1
> Form-open:
> Submit-display: HPD:HelpDesk remedy-dev-1| 847500203=Information ..
> Default-View: "ILSSupport" (this I added myself via troubleshooting)
> Form-final: new 847500203=Information Technology 847500202
> //
>
>
> The above macro does not work and if it did it would not work for my
> clients because everytime they create a macro, I can not tell them to send
>  me the ARQ file for me to modify (I'll probably get fired if that was
> the case :0) ) We have 7 different helpdesk views and so for this specific
>  group, everytime they create a macro it needs to just display the result
>  of a new form in their specific view and not the defualt. I can't find
> the active links for any macros to see if the problem lines with-in them.
> Please help We are using ARS 6.03
>
>
> Thanks
>
>
> _
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OT:Wikipedia

[Will Du Chene]

Well, this is a pleasant surprise. I was surfing around the net this 
evening (morning) and noticed that the AR System now has it's own page 
over on Wikipedia. Very cool.


http://en.wikipedia.org/wiki/Action_Request_System

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Test

[Will Du Chene]

I moved over the weekend. Just testing to see if I have a connection yet.

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Re: Is there a way to see when did a user logged in the last time?

[Will Du Chene]

If the option is enabled in the server configuration, you could place this
on the home page form. By doing this, the form is almost guaranteed to
give you some results, since the form is opened for each user during the
login process.


On Wed, December 20, 2006 2:56 pm, Joe DeSouza wrote:
> None to the best of my knowledge, but if the time that the user has
> logged on is all you are looking for, you could have workflow on logon
> that can be triggered to store this information in a database table.
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
>
>
> - Original Message 
> From: Michel Giguere <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, December 20, 2006 2:16:42 PM
> Subject: Is there a way to see when did a user logged in the last time?
>
>
>
> Is there a SQL table with ITSP 4.0 that has a record of when a user has
> logged to a Remedy server?
>
> Any insight would be appreciated.
>
>
> Thank you.
>
>
> Michel Giguere
> Montreal
>
>
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Re: OT- BMC Support Doesn't

[Will Du Chene]

Adrian Cronauer was right

AC - "We've got a special man in the audience today right now. It's Mr.
Leo. He's a fashion consultant"

LEO -"Thank you, i'm just very happy to be here. I want to tell you
something."

AC - "What's that?"

LEO - "You know, this whole camouflage thing, for me, doesn't work really
well."

AC - "Why is that?"

LEO - "Because if you go in the jungle, I can't see you. You know, it's
like wearing stripes and plaid. For me, I want to do something different.
You go in the jungle, make a statement. If you're going to fight, clash.
You know what I mean?"

Similarly - if there is a protest, protest with some style: wear a hazmat
suit. It's catchy. It's what's in style from Paris this fall. Nothing says
that something stinks like a six foot, rubber, yellow banana walking
around. Hey, they even come in different colors! Blue. Yellow. Green. Buy
one! Buy two! Accessorize your wardrobe: Get the matching black boots and
gloves. A roll of duct tape is free with compliments of management on the
sale of accessories.

Then, after the party, head on over to Claire's place for the BBQ and a
chance to set the respirator pack down...



On Tue, December 12, 2006 10:26 am, Sanford, Claire wrote:
> If you do, the party is at my house!  I live about 15 mins from
> "HomeBase"!
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
> Sent: Tuesday, December 12, 2006 8:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Support Doesn't
>
>
> Rick, some days, you're practically poetic.
>
>
> Maybe we should march on Houston in protest.
>
>
> J Meyer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Monday, December 11, 2006 6:50 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Support Doesn't
>
>
> **
> Shawn, you mentioned something that flicked a switch in my mind when you
> were talking about the KBs as part of an ITIL process.  My ITIL foundations
> class featured the BMC Airport Simulator, led by Mr. Atwell Williams (both
> of which I heartily recommend).  The entire point of the simulation was to
> show the value of pushing resolution data as close to the source of the
> problem as was practical, with the goal to minimize outage times.  Given
> that, a stronger emphasis on self-service is a natural thing that is not
> at odds with ITIL, but is being hamstrung by the limitations on the
> self-service data we're allowed to see.
>
> BMC, if you're going to make us do more work ourselves, give us the
> proper tools with which to do it.  Open up the KB, and make it more usable,
> starting with your base search criteria.  Why on earth can I not select
> "Remedy Help Desk", or "CMDB" on the full product list?  If I
> select Service Desk, I can only select v7.0, which must be what - 2% of the
> installed ITSM base?  How am I supposed to know how to find the KBs for
> the other versions?  For CMDB, I can only select products associated with
> it - not the CMDB itself.  This is indicative of the BMC folks trying to
> do Remedy stuff - they just aren't up to the task.
>
> To do this the half-assed way it's currently being done serves neither
> the customers nor the support staff well.  To be honest, to really make it
> work right, BMC would have to get out of the way of the Remedy people who
> were pretty much doing it right before you came along.
>
> Rick
> 
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
> Sent: Monday, December 11, 2006 4:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Support Doesn't
>
>
>
> **
> This is one of the flaws of most early ITIL adoptions I think.  While in
> ITIL everything is initiated and communicated through the Service Desk
> as front line support, that doesn't mean that it has to be an organization
> structure.  There's no valid reason for them to limit the KBs as tightly
> as another person in this thread mentioned, as that would help some of
> these issues.  Additionally, I think with better categorization of
> incidents, they could probably route calls such as the bug you mentioned
> faster.
>
> I do agree with BMC's idea of not necessarily having all calls go
> automatically to the most experienced techs.  You don't want to waste the
> time of a level 2 person or an engineer with questions about how to turn
> on log files or create users, that would be very inefficient and probably
> bore them to tears and make them want to quit.  The idea of having some
> more detailed information on support users, a detailed profile to let them
> know that you are experienced enough to automatically route the
> ticket/call to level 2 or at least some of the more advanced level 1
> people is good though.  There was an ITIL-related session of the
> pre-tutorials at the UserWorld this year where the gentl

Re: OT-RE: BMC SupportWeb is GARBAGE

[Will Du Chene]

MMMuaahhhahahahahahahahahahahahahahhaa..

Nice one.

Chris Woyton wrote:

**
Now, hold on a minute!
 
Those of you that know me know I like to play devil's advocate 
whenever a big list wide vent starts happening. Sometimes it helps to 
keep the view that the sky is falling from sweeping over us all.
 
So, with that in mind, let's look at the bright side...
 
..
 
 
...
 
 
..
 
 
...
 
 

 
 
.
 
 
.
 
 
.
 
 
...
 
 
...
 
 
..ok...nevermind.
 
-CW


-Original Message-
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *Axton
*Sent:* Friday, December 08, 2006 4:08 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE

** Competition is healthy.  Maybe it is time for some outside
influence.

Axton Grams

On 12/8/06, *CONDREA, Daniel* < [EMAIL PROTECTED]
> wrote:

Hi All,

In the year 1998 we where looking for "something" that will
solve our
requirements. Two Americans came here in Romania. They brought
a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the
decision was very
easy: ARS from Remedy with custom applications.

The supplier was Softlab from Austria. Softlab was a very bad
experience
and we decided to work directly with Remedy.

Until Remedy & BMC joined hands everything was OK. Now from
the legal
point of view everything is a big OK. The real difference
comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.

This is the reason why I am determined to migrate our
applications to
Windows Workflow Foundation.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG 
Subject: OT-RE: BMC SupportWeb is GARBAGE

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE

**
Jennifer,

Dirty words are generally put in special characters like [EMAIL 
PROTECTED]
 ^&

Susan


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]
> wrote:

Peregrine

$.02

J Meyer

-Original Message-
Wrom:
SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT
WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD
ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO

EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY
IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ
MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT

QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE
UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP
YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ

CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK
HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU
LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF

PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP
TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA
XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL

BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV
FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG
JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ

   

Re: DSO replacement (UNCLASSIFIED)

[Will Du Chene]

Database replication is something that requires planning, at least as much
as one would give the application. It can be challenging to set up (what
tables do you plan on replicating - all or just a few key ones?), and does
have a cost in terms of performance that is associated with it (because
each transaction is sent from your controller to the other nodes and
traverses the network). The exact cost will vary, depending on your
platform, network, the amount of data and implementation.

Log shipping is simple, easy, and can be scripted. IMHO - it makes
point-in-time recovery easier, as you can recreate the database from the
latest full dump and then apply the logs forward. Replication does not
necessarily give you that option. I suppose that the arguement could be
made that if your recovery database is dumped (both full with
differentials) you could get the same effect, but that is beside the
point.

Unless there is some sort of bona-fide need to use replication, I would
stick with shipping the logs. If your application cannot stand any down
time for a partial recovery, you probably shouldn't be using replication
anyway - forsaking it instead for a cluster.

Warning: I am about to interject my opinion in these next few paragraphs.
You are free to agree or disagree as you might see fit.

DSO works fine for what it was intended. It's an option, and has a price
associated with it. Moving a ticket around here and there is not a bad
thing. Using DSO for keeping your servers in sync, however, is not
something that I would give consideration to. There are other options at
the database level for doing this.

I noticed there was mention of using DSO below for a reporting server. If
you are using DSO, then you have to another AR System server installation.
This confuses me: why would anyone pay for another server, purchase
another database license, another AR System server license, and the DSO
option simply for reports? This just does not seem to compute (na-nu,
na-nu, shazbot!), and is - IMHO - a very poor use of the resources that
are at hand.

Reporting data does NOT have to be in the AR System database. Likewise, it
does NOT have to be within the confines of the AR System to be able to
pull a report based on it. Reporting data does NOT even have to be on the
same database platform to be usable. Now before the eyebrows start to
raise, let me explain...

It is entirely possible to create another database (indeed another entire
instance) and then copy the data over to it, using an export script that
could be written in any of the myriad of libraries and languages that get
used in conjunction with the AR System.

If the API is used, all of the quirky date issues, and enumerated values
get (generally) translated for you. At the same time, it's possible to use
a vendor form to view the data from within the AR System across databases
and certainly even across servers. If permissions are a concern, create
several VIEWS of your reporting table, and then qualify each of the views
such that they query records only of a certain type - which can be set
during export time and then build your vendor forms on top of that. (You
could also grant the appropriate permissions to a group of views and then
move your database users in and out as necessary.)

>From a reporting perspective, most of the reporting tools are going to use
an ODBC connection to the database to get the data anyway, so to the
report - it doesn't make a difference. If views are used, then any sort of
application specific 'features' are a mute point.

I guess that I would be interested in hearing about how people handle
warehousing AR System server data. Someone please don't tell me that the
standard is to construct another server just for that.











> Totally agree - DB replication is much faster, more scalable, and more
> easily managed (if you have a competent DBA) than DSO.
>
> Rick
>
> On 11/7/06, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> I would suggest a standby database server instead of DSO if all you need
>> is failover. SQL Server Log Shipping or Oracle Data Guard are both good
>> options for this. Use another server (or it could be the same one) and
>> install AR Server for app failover. This gives you failover at the app
>> and
>> db layers without the AR Server overhead (and synchronization problems)
>> associated with DSO.
>>
>>
>>
>> However, if your goal is to have a reporting server then you may want to
>> stick with DSO.
>>
>>
>>
>> *Chad Hall*
>> (501) 342-2650
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Frank, Gordon M Mr NISO/Lockheed
>> Martin
>> *Sent:* Tuesday, November 07, 2006 10:36 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* DSO replacement (UNCLASSIFIED)
>>
>>
>>
>> Classification: *UNCLASSIFIED*
>>
>> Caveats: NONE
>>
>> Hello all,
>>
>> We are currently utilizing DSO to mirror two production servers. We use
>> L

Re: Elegant Software Producers

[Will Du Chene]

Just out of idle curiousity, what became of that API wrapper that was
written for VB6 a few years ago? I remember something about the source
being continued, but don't know where it went from there. Has this more or
less been replaced by the .net component?





> Janet:
>
> Unfortunately ESP is no more.  There were (are) efforts to revive these
> fine
> products.
>
> James McKenzie
> L-3 GSI
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [LTD]
> Sent: Monday, November 06, 2006 11:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Elegant Software Producers
>
>
> **
>
> Has anyone used software from Elegant Software Producers?  I just tried to
> get to their website and couldn't, has it changed?  Web:
> http://www.elegantsp.com/ 
>
> Janet L. Mahan
> Network Systems Management
> Systems Admin II
> 941.766.6199
> [EMAIL PROTECTED]
> http://www.embarq.com/ 
>
>
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> the Answers Are"
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Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)

[Will Du Chene]

First, the overall structure of the database schema is completely 
different. From within the AR System, the core tables are actlink, 
filter, etc. One the Magic side, there are a couple of types of core 
tables, starting with NAMSys, and then SMSys.


The 'user' tables are also different, as within the AR System most 
developers are used to seeing the typical Tx, Hx, and Bx(n) tables. 
Within Magic, however, this is not the case. Tables within the Magic 
database are typically a bit more readable. If you're using the 
'Incident Management' component of Magic (most people do, yes?) the 
table that you're after would be called '_TELMASTE_' aka 
'_SMDBA_._TELMASTE_' because the user tables are actually owned by 
another database user called '_SMDBA_' (which is actually a role as well).


Now - getting information out of Magic is probably best done by creating 
a vendor form that uses one of the many views that Magic puts out there. 
This is because a lot of the referential lookup schtuff is done for you. 
Magic is a bit more normalized than the AR System, so the client 
information that an end user sees on a form is stored not in 
_SMDBA_._TELMASTE_ along with the other ticket data, but rather in 
_SMDBA_._CUSTOMER_ and a 'Sequence' is used as a foreign key to link it 
to the correct client row. This same premise is true of the user defined 
status, incident descriptions, etc.


Magic will create a new view for each group - for each table. If you 
have four our five groups, the database will have a multitude of views. 
This is how controlling access to specific row sets was accomplished. 
Within Remedy, it's called 'implicit permissions.' On the Magic side, 
it's called 'data segregation.' This is important because you need to 
consider which set of views to use by the ownership of the object. In 
this case, if I were going to do this, I would use the 'Incident' view 
that is owned by the '_SMDBA_' user (assuming you need to see all of the 
data).


Actually creating a ticket from the AR System, and plugging it into 
Magic won't work. First, there is the issue of the Sequence, which has 
to be unique (similar in concept to the Entry-Id, err... Umm.. 
RequestId). If a record is created that has the same Sequence, the end 
users will receive an error message when they try to create a new row in 
the same Magic table that is used in your vendor form. So, you're AR 
System workflow would first have to perform a lookup against the 
SMSYSRECNUM table to retrieve the next sequence that would be available 
for that particular table, and then update the SMSYSRECNUM table after 
incrementing the value. Once this is done, then - again - because the 
data is a bit more normalized, your AR System workflow would then have 
to lookup and retrieve the sequence for the customer, status, and 
subject rows. Finally, this could then become a part of the new incident 
row. But then, this does not take into consideration whether or not your 
customer is new and present in your AR System, but not your Magic 
system. Of course, this does not necessarily address any sorts of issues 
with workflow.


From within the AR System, there are several types - Active Links, 
Filters, Menus, Escalations, and on a higher level Guides - form the 
base of 'getting er done.' Within Magic, none of those exist. In Magic, 
there is one type called 'Business Rules.' Business Rules do not have a 
firing order, nor do they have a whole lot to do with the client side. 
Sure, there are 'Client Side Business Rules' but these are far more 
limited in what they can do when compared with an Active Link. Now here 
is the kick in the guts - if you decide to use a sequel insert, you 
bypass any sort of business rules that might have been set up - 
including notification rules. This needs to be considered.


Are you following the obvious here? Attempting to use any sort of direct 
sequel to insert row data into a Magic table is a bad idea (unless you 
really, really know both schemas very well and have a burning desire to 
send - add a Carl Sagan accent to this next line - 'billions and 
billions of innocent electrons to their needless deaths'). Inserting 
your new row into a temp table and then picking it up with Magic is a 
crap-shoot as well, because as of version eight, Magic does NOT support 
using a linked table.


If you need to insert data from the AR System into Magic, one option 
that you would have would be to use a stored procedure on the SQL Server 
side. The reason being simple - the procedure would need to perform the 
additional lookups and integrity checks against the other tables from 
with the MagicDB. Please note that the actual complexity of such a 
procedure is dependent upon the number of other tables that are 
referenced in the ticket that you're actually working with. It's not 
impossible to accomplish, but I didn't say that it would be a two minute 
job either. Make friends with your DBA. Feed her/him lots of pizza and 
free beer. D

Re: Client Application SSO (U)

[Will Du Chene]

Actually, isn't there something out there for this? It strikes me as odd
that the vendor, or some enterprising third-party VAR would not have
developed this already





> Isn't this how big government gets started.  :-)
>
> Thad
> "Argue for your limitations, and sure enough, they're yours."-- Richard
> Bach
>
>
>
> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 10/18/2006 03:28 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: Client Application SSO (U)
>
>
>
>
>
>
> **
> Dave:
>
> I agree.  We need some sort of leadership to form and get the RUG up and
> running.
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList) [
> mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
> Crane, Code 0552
> Sent: Wednesday, October 18, 2006 3:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Client Application SSO (U)
>
> **
> James,
>
> I don't have time right now (workload and all) but I feel DoD as a
> community should be seriously looking to develop RUG due to our common
> interests and concerns.
>
> Dave Davis
> SAIC
> __20060125___This posting was submitted with HTML in
> it___
>
> ***IMPORTANT NOTICE: This communication, including any attachment,
> contains information that may be confidential or privileged, and is
> intended solely for the entity or individual to whom it is addressed.  If
> you are not the intended recipient, you should delete this message and are
> hereby notified that any disclosure, copying, or distribution of this
> message is strictly prohibited.  Nothing in this email, including any
> attachment, is intended to be a legally binding signature.***
>
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Re: Advantages/Disadvantages between platforms running Remedy

[Will Du Chene]

**



Which actually brings me to a queston that I have 
had rolling around in my head for quite some time: How many folks out there are 
running and Apache/Tomcat combination on a Windows platform? I have used this 
approach at times in the past and have had some pretty good luck with it, but 
have also run into the resistance to using it. 
 
 
 

  - Original Message - 
  From: 
  Michiel Beijen 
  Newsgroups: 
  public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, October 05, 2006 6:53 
  AM
  Subject: Re: Advantages/Disadvantages 
  between platforms running Remedy
  ** This is always a thread that gets lots of results, I will 
  chime in...Of course, you can run Oracle on Windows as 
  well.The Oracle-is-case-sensitive-and-MSSQL-is-not is not true 
  anymore, you can configure Oracle 9 or 10 as well to be case insensitive and 
  in MSSQL you can choose either case sensitive or case insensitive collations 
  to your liking. Of course you can upgrade some parts of your Unix 
  system without affecting other parts. But if you run Apache on Windows, you 
  can upgrade Apache apart from your windows without any problems. BTW 
  upgrading a Unix system, say HP-UX 10 to 11, or a Linux system, say RedHat ES 
  to a higher version, can be a real pain as well. Oh and of course, Will stated 
  that you can keep your old system and upgrade only the parts that you would 
  like to upgrade. Of course that is possible, but for instance for the Remedy 
  Compatibility matrix, not all versions of HP-UX, RedHat or Solaris are 
  supported, so you would - just as with Windows - have to upgrade your OS from 
  time to time. In my opinion there are not that much differences and 
  one of the things that really count is: are there many people with the skills 
  for the OS or DBMS of your choice available in your organisation? And of 
  course you could also take a look at the license and hardware costs between 
  the different options. Good luck,Michiel
  On 10/5/06, Will Du 
  Chene <[EMAIL PROTECTED]> 
  wrote: 
  On 
SQL Server vs. Oracle -Oracle scales better. Consider for a moment 
that most of Microsoft's vision for SQL Server is on a quad processor 
box or less. Over 90% of SQLServer installations have four or less 
processors. Anything over 8processors and your looking at Windows 
DataCenter which has an additional cost to it. Oracle, on the other 
hand, has been committed to SMP for quitesome time, and can scale 
better. Oracle can run on 'the big iron' as wellas the smaller DL380 
that you have stuck over in the dusty server rack that nobody has 
visited in a year.Oracle typically delivers a higher TPM count then 
SQL Server. Now, I admitthat this is somewhat subjective and depends 
upon which set of comparisons(and which vendor wrote them) you read, 
but... Commitment is something else that should be considered. If 
you areplanning to run SQL Server, you are committed to the Windows 
platform -period. If you use Oracle, you have freedom to choose - and 
you canmigrate if you need to at later date with far more 
ease.In my experience, Oracle is the database of choice for larger 
scaleimplementations that are expected to get pounded on. SQL 
Serverinstallations typically are the ones that can take some down time 
for reboots and 'hot fix' and 'service pack' applications. I am sure 
thatthere are exceptions out there, but this is what I have 
seen.On Windows vs. Linux/Unix/*Nix du Jour -Unix based 
operating systems are available in a variety of flavors. One of these 
flavors might fit your specific environment a bit better thananother, so 
you have some room to investigate (aka Solaris on Sun hardwarevs 
Enterprise Linux on an Intel/Xeon box).Windows, on the other hand, 
is - well - Windows. Windows runs on x86 based Intel or psuedo Intel 
systems. (There once was a verion of NT that ran onAlpha systems, but 
that went the way of the do-do bird) With the exceptionof the 64 bit 
processors, and perhaps the version that they tried to run on the 
mainframe systems, does Windows run on anything else?Longevity of an 
operating system is something that should be considered aswell. In the 
Microsoft world, the customer is expected to upgrade. Windows NT4 was 
end-of-lifed, was it not? Windows 2000 is not that far behind.There are 
no more 'service packs' for it. Now this sort of situation isgoing to 
make maintaining the platform difficult, so, as a customer, you are 
effectively pushed to the new 2003 platform. Unix however, 
isdifferent.On a unix platform, you are free to upgrade 
individual components of theoperating system as needed. For example, if 
the SSH server that you are using has a known vulnerability, it's 
possible to replace it. You can dothis same thing with ot

Re: Advantages/Disadvantages between platforms running Remedy

[Will Du Chene]

On SQL Server vs. Oracle -

Oracle scales better. Consider for a moment that most of Microsoft's 
vision for SQL Server is on a quad processor box or less. Over 90% of SQL 
Server installations have four or less processors. Anything over 8 
processors and your looking at Windows DataCenter which has an additional 
cost to it. Oracle, on the other hand, has been committed to SMP for quite 
some time, and can scale better. Oracle can run on 'the big iron' as well 
as the smaller DL380 that you have stuck over in the dusty server rack 
that nobody has visited in a year.


Oracle typically delivers a higher TPM count then SQL Server. Now, I admit 
that this is somewhat subjective and depends upon which set of comparisons 
(and which vendor wrote them) you read, but...


Commitment is something else that should be considered. If you are 
planning to run SQL Server, you are committed to the Windows platform - 
period. If you use Oracle, you have freedom to choose - and you can 
migrate if you need to at later date with far more ease.


In my experience, Oracle is the database of choice for larger scale 
implementations that are expected to get pounded on. SQL Server 
installations typically are the ones that can take some down time for 
reboots and 'hot fix' and 'service pack' applications. I am sure that 
there are exceptions out there, but this is what I have seen.


On Windows vs. Linux/Unix/*Nix du Jour -

Unix based operating systems are available in a variety of flavors. One of 
these flavors might fit your specific environment a bit better than 
another, so you have some room to investigate (aka Solaris on Sun hardware 
vs Enterprise Linux on an Intel/Xeon box).


Windows, on the other hand, is - well - Windows. Windows runs on x86 based 
Intel or psuedo Intel systems. (There once was a verion of NT that ran on 
Alpha systems, but that went the way of the do-do bird) With the exception 
of the 64 bit processors, and perhaps the version that they tried to run 
on the mainframe systems, does Windows run on anything else?


Longevity of an operating system is something that should be considered as 
well. In the Microsoft world, the customer is expected to upgrade. Windows 
NT4 was end-of-lifed, was it not? Windows 2000 is not that far behind. 
There are no more 'service packs' for it. Now this sort of situation is 
going to make maintaining the platform difficult, so, as a customer, you 
are effectively pushed to the new 2003 platform. Unix however, is 
different.


On a unix platform, you are free to upgrade individual components of the 
operating system as needed. For example, if the SSH server that you are 
using has a known vulnerability, it's possible to replace it. You can do 
this same thing with other key components of the operating system. It's 
not something that is 'integrated' into the operating system. (If you did 
not have to upgrade your webserver because IIS 4 was not being maintained 
- would you? Is it possible to upgrade IIS on Windows NT4 to IIS 6? - 
Sounds strange, doesn't it?)


If someone is considering migrating from Unix to Windows, I would think 
twice. Now I am not saying this to be difficult, or to slam one or the 
other, or even debate which is technically more 'superior'. There are a 
number of studies out there which do this equally well in one way or the 
other.


What I am trying to say is that you're the one holding the paint can, it 
would be wise to make sure that there is a clear path to that door, rather 
than getting comfy in the corner.


If your call center, or user base is going to grow, or if your going to be 
integrating other systems into your installation, these are considerations 
that need to be planned for before you migrate. The question should not be 
'Why not Microsoft?' but rather 'what is the time, expense, and pain of 
the migration actually going to return?' If your answer is 'it's going to 
be easier to manage with tool X' or some sort of variant thereof, you're 
probably going through the motions for the wrong reason.


Just my thoughts.



On Wed, 4 Oct 2006, Rocky Rockwell wrote:

One thin I have noticed on windows 2k server, it needs rebooting  during 
normal operations, it is more like SOP (this is just what I have seen. Also, 
things disappear (ie: dlls)) or they get corrupted. We are now on UNIX all 
the way around (DB,Application, Web) and I have yet to reboot or touch the 
machines in over 1 year.


*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



Scott Neeb wrote:
We have an initiative at my work entitled "Why Not Microsoft?".  We're 
supposed to ask ourselves at critical application milestones if we should 
contemplate moving Remedy to the Windows platform.  We currently reside on 
UNIX with an Oracle database, so Remedy is always being evaluated as a 
candidate for the move.  They asked me today if there are any 
advantages/disadvantages between runn

Re: Database results

[Will Du Chene]

If you're on SQL Server, then you could use 'openrowset' to get at the
data on the remote server in a query from your destination system. You can
find the details on this at:
http://www.databasejournal.com/features/mssql/article.php/10894_3331881_1

Since it is a query, you can create a view from it. I would not recommend
this normally (because it is - IMHO - kludgy), but if it is for a one time
update and you make sure to drop the view after the fact, it should work.

Once you have the view in place, create the vendor form and add the
workflow onto it...


> It be easy if everything was in a form. lol Sadly, the data that I need
> is in another database and that is the problem.  The Push Fields doesn't
> handle SQL at all.  If it did, it would be easier then.  I've tried
> throwing some sql into the Push Fields "push if" qualification and it
> gave me a relational error and the sql was valid. I guess I'll just have
> to handle one at a time.
>
> Thanks though Carey =)
>
>
> Bob Halstead
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, September 29, 2006 7:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Database results
>
> Bob,
>
> Make a view form that you can do an equivalent search to your "SQL
> query".
>
> Then you could:
> Create a table field that searches this view form with the correct
> search conditions.
> Use an active link loop over the table and for every row push a new
> record to the target form.
>
> OR you could:
>
> Do a push to modify all matching rows in the view. Then have filters on
> the view form do a push to the target form.
>
>
> NOTE:
>
> ARS is not a "set based language". It is "single record" tranactional in
> nature. Even the Push to "Modify All" really processes each record one
> by one.
>
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/28/06, Halstead, Robert <[EMAIL PROTECTED]> wrote:
>> **
>>
>> I would like to handle multiple results from a sql query in remedy.
>> The query I want to run may return multiple results in which I would
>> like to push each result to a form. Is this possible?
>>
>>
>>
>> Bob Halstead __20060125___This posting was
>> submitted with HTML in it___
>
> 
> ___
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Re: Classified ARS Operations (UNCLASSIFIED)

[Will Du Chene]

Title: Re: Classified ARS Operations (UNCLASSIFIED)
**



I don’t know if this helps, but there are postings every now and again that are sent to the list or come in via headhunters which are looking for resources that are in possession of a clearance for such work. I know that there are several in the archives which mention it. The posts don’t really mention who or where,  but then again, I would not expect them to.

My dad used to say, “Son... If it walks like a duck, quacks like a duck, and looks like a duck, well... Chances are it’s a duck.” In this case, if someone is looking for the resource, and their are postings out there for such resources Well

So, it would seem fair to say that there are installations out there that are probably drabbed in black and have radar absorbent paint all over their jagged-edged server chassis with special fan designs to keep the sound and air distortion down to a minimum.

I admit to a bit of curiosity about the source of the question, however That’s a pretty general sort of thing to ask. Is there something specific that you’re looking for, such as migrating data from one system to another? If there is a root to the question, something that is general to the use or administration of the system (hopefully public knowledge), that is something that will probably generate some more responses from the list. Anything involving radar absorbent paint, however, might only get one or two responses off the list, of course.








On 9/21/06 8:56 AM, "Sanford, Claire" <[EMAIL PROTECTED]> wrote:

** 
It is almost Friday  If they were classified, could they tell you?  ;)

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steffers, Fred CTR MDA/ICEI
Sent: Thursday, September 21, 2006 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Classified ARS Operations (UNCLASSIFIED)

** 

Classification:  UNCLASSIFIED 
Caveats: NONE 

Hi List, 
Just a curiosity question. 

Just wondering how many might be running a classified ARS operation. If so, do you also have an unclassified ARS operation?

Thanks for any response 

Fred Steffers 
ARS Administrator 
Joint National Integration Center 
Schriever AFB CO 


Classification:  UNCLASSIFIED 
Caveats: NONE 
__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___





__20060125___This posting was submitted with HTML in it___

Re: big problem

[Will Du Chene]

Addis:

The short answer is no. There is no automated mechanism that would allow 
you to perform a rollback within the AR System. Your only option in this 
regard is to contact your friendly, neighborhood DBA, make offerings of 
pizza and ask him to restore the database to a time before your update 
took place.


As a matter of practice, the DBA should be performing a dump 
of the database before a release of workflow is moved over to a

production environment anyway, just in case something that was being
moved over went bad.






On Wed, 20 Sep 2006, Addis Solomon wrote:


Hi everybody,

 I accidentally modified the wrong data  through active link.  Is there anyway 
I can recover from that?

 I appreciate your help.

 Thanks



-
Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ 
countries) for 2?/min or less.

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Re: Down Loading Presentations from BMC User World

[Will Du Chene]

**



I think that I am going to adopt a 'wait and see' 
attitude this time round. I am assuming that they have some sort of content or 
something inside the presentations that would raise an eyebrow, or two and that 
it needs to be removed from the material before it can be made public. At least, 
I think that I remember reading something about that somewhere else on the list 
some months back. Maybe I am mixing apples and oranges again, but that is 
what I think that I read.
 
If that is the case, then I can understand why they 
would want to restrict access to the content. From an end user perspective, however, it's not a pretty picture. We're 
curious to know what happened, and what concepts were presented. If I hear the 
term 'activate knowledge' (a sheer 10 on the tacky-meter) one more time, 
however, I am going to hit my head on the desk a couple of times.
 
 
 

  - Original Message - 
  From: 
  Herb Partlow 
  Newsgroups: 
  public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, September 12, 2006 6:39 
  PM
  Subject: Re: Down Loading Presentations 
  from BMC User World
  ** 
  
  
  
  

  
  What about the folks 
  that did not have the ability to make it,
  Are we left out in 
  the cold?
   
  
  Herb  
   
  -Original 
  Message-From: Action 
  Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro CardosoSent: Tuesday, September 12, 2006 4:03 
  PMTo: arslist@ARSLIST.ORGSubject: [Norton AntiSpam] Re: Down 
  Loading Presentations from BMC User World
   
  ** 
  
  Hi to 
  All!.
  
   
  
  I just received an email announcing 
  the availability of the presentations.
  
   
  
  Looking for presentations?Only UserWorld attendees may access 
  the online version of the presentation slides from the conference. You may 
  view these presentations at: www.bmcuserworld.com/scheduler/login.do. 
  Once you are logged in click on Session Catalog on the home page or on the 
  left navigation. From the session catalog you can search for sessions based on 
  various attributes. You will need the User Name and Password that you created 
  when you logged into the UserWorld 2006 registration system. 
  
  
   
  
  
  
   
  
  There are a few presentations files 
  without contents, but are the less.
  
   
  
  Pedro Cardoso 
  R.
  
  MEXICO
  
   
  
   
  
   
  
   
  
   
  
  On 9/12/06, 
  Pruitt, Christopher J <[EMAIL PROTECTED]> 
  wrote: 
  
  ** 
  
  I asked 
  this same question of BMC UserWorld support and this was their 
  reply:
   
  
  From: BMC 
  UserWorld 2006 [mailto:[EMAIL PROTECTED]] 
  
  
  Sent: Friday, September 08, 2006 1:42 
  PMTo: Pruitt, Christopher JSubject: [Ticket#: 2006090810068985] 
  Location of Presentations
  
   
  
  Thank you for your 
  request.
  
  These will be available to download by 
  Sunday in the scheduler. 
  
  Please let us know if 
  you have any further 
questions.
  
  
   
  Regards,
  
   
  BMC 
  UserWorld 2006[EMAIL PROTECTED] 
  
   
  
  However, 
  I just checked and they are still not there.
  Christopher 
  Pruitt Consultant 
  Specialist EDS - Bank of 
  America I3-Inventory IW Infrastructure 
  Team Phone: +1-972-605-7702 
  (8-835)  mailto: [EMAIL PROTECTED] 
  
  Confidentiality 
  Notice: This message and 
  any files transmitted with it are intended for the sole use of the entity or 
  individual to whom it is addressed, and may contain information that is 
  confidential, privileged, and exempt from disclosure under applicable law. If 
  you are not the intended addressee for this e-mail, you are hereby notified 
  that any copying, distribution, or dissemination of this e-mail is strictly 
  prohibited. If you have received this e-mail in error, please immediately 
  destroy, erase, or discard this message. Please notify the sender immediately 
  by return e-mail if you have received this e-mail by mistake. 
  
  
   
  
 



From: 
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] 
On Behalf Of Jon 
ChauSent: Monday, 
September 11, 2006 7:34 AMTo: arslist@ARSLIST.ORG 
Subject: Re: Down 
Loading Presentations from BMC User 
World 
  
  ** 
  
  
  Has anyone seen these available for 
  download through the scheduler?
  
   
  
  Jon 
  
  On 9/5/06, 
  Burkholder, Anthony O <[EMAIL PROTECTED] > wrote: 
  
  FYI .Anthony-Original 
  Message-From: BMC UserWorld 2006 [mailto: 
  [EMAIL PROTECTED]]Sent: Tuesday, September 05, 2006 11:54 
  AMThank you for your request.They will be ready for 
  downloading later this week in the scheduler.Please let us know if you 
  have any further questions. Regards,BMC UserWorld 2006[EMAIL PROTECTED]1-800-798-8432801-932-1707___ 
  UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
  __20060125___This posting was submitted wit

Re: Windows VISTA

[Will Du Chene]

I don't know if this will help or not, but in the past, I have had 
occasions in which I have had to create a custom installation package for 
the AR System UT, and whatever other custom software that was needed, such 
as a screen pop.


I did the installation on a Windows XP machine, hunted down the registry
entries, grabbed the installation directory and then used Dependency
Walker (www.dependencywalker.com) to find any DLLs that were required.
Once I had this schtuff, I used the Visual Studio Installer
(http://msdn.microsoft.com/vstudio/downloads/tools/vsi11) to create an MSI 
file for installation.


The process does not take very long to complete, and it might get you over 
the hump so-to-speak until such time as a Vista compliant installer comes 
out.




On Tue, 12 Sep 2006, Hall, James (West Chester) wrote:


Hello List,



Our IT team is evaluating Windows VISTA.   When they attempted to
install the 6.3 AR System User tool the installation failed.  This
didn't come as a huge surprise considering the compatibility matrix
makes no mention of VISTA that I could find.  During the installation,
an error pops up saying "could not determine operating system version"
and then setup fails.



Have any of you succeeded installing an AR System User tool on a machine
running the Windows VISTA OS?



Thanks,

James W. Hall






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Re: Windows VISTA

[Will Du Chene]

Well... That will teach me to take a sip of coffee at the same time that I 
read one of Axton's posts.




On Tue, 12 Sep 2006, Axton wrote:


Mmmm, all new ip stack.  Tasty

Axton Grams

On 9/12/06, Barber, Dave <[EMAIL PROTECTED]> wrote:

**
Are there any over-riding reasons for trying Vista at the moment?  From 
what

I've read elsewhere (mainly slashdot), Vista isn't particularly close to
being ready for production.

Our production servers are running on Win2k, and are turning out to be
pretty much bulletproof - they've been running reliably (albeit 
increasingly

slowly) for over 5 years.  In fact, as far as I'm aware, they are probably
the most reliable Windows servers that we have here.  Pretty much every
other application server seems to regularly need rebooting (exchange being
the main culprit).

Regards

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: 12 September 2006 15:51
To: arslist@ARSLIST.ORG
Subject: Re: Windows VISTA


**

I haven't tried it... but do you know if the 7.0 Remedy User Tool works?

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall, James (West Chester)
Sent: Tuesday, September 12, 2006 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Windows VISTA

**


Hello List,



Our IT team is evaluating Windows VISTA.   When they attempted to install
the 6.3 AR System User tool the installation failed.  This didn't come as a
huge surprise considering the compatibility matrix makes no mention of 
VISTA

that I could find.  During the installation, an error pops up saying "could
not determine operating system version" and then setup fails.



Have any of you succeeded installing an AR System User tool on a machine
running the Windows VISTA OS?




Thanks,

James W. Hall



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Re: new remedy admin needs training advice (U)

[Will Du Chene]

Modeling is one of the best ways of learning. A student generally watches 
something being done, and then tries to do it on their own, or with a 
little help.


In the AR System world, the same thing holds true. It is 
possible to get ones hands on some definition files and examples which 
have already been done, and examine them piece by piece. Sometimes it is 
even more of a challenge to try to improve upon the design. To start 
things off, you might want to consider downloading and loading onto a 
development instance of the AR System some of the files which can be found 
at: http://www.buoyantsolutions.net/Download.html. Gidd has a collection 
of them out there that is pretty impressive.


Presentations and gizmos make the task of administering the system a good 
deal easier. Each time that some one develops a new toy, it becomes a 
got-to-try-it-out sort of thing. You can find quite a few toys on Gidd's 
site, and on Matt Reinfeldts site - http://www.mattreinfeldt.com/site/. 
Some very useful tools can be found at: 
http://www.remedytools.com/downloads.htm.


Although it might be a little aged, there are several links on a variety 
of topics relating to the AR System on the Dave Adams's site: 
http://www.soton.ac.uk/~_remedy/. Similarly, there is a new one called 
'ARSWiki' that has caught some attention here and there that is put 
together by Axton (who was this years MVP). His site is located at: 
http://arswiki.org/wiki/.


Then there was the arsdeveloper site (http://www.arsdeveloper.com), but 
when I stopped out there a short time ago I saw a message which said that
it had been defaced by a 'security research group.' Script kiddies 
occasionally get lucky. How quaint.


There is a good deal of material on these sites which might be of some 
assistance in learning the AR System, and sort of filling the gap. Of 
course, the support site has several tools, and examples in the community 
based developer site.


Welcome, by the way, to the list family. It can be a strange 
place at times. It is somewhat disfunctional every now and again when 
personalities/people clash on this topic or that, but you'll find no other 
resource as fine in the community as this list. Any foreign language 
skills that you have are going to come in handy, as Zandish is sometimes 
used.






On Fri, 8 Sep 2006, James Ducharme wrote:


If you've looked at any of the code you'll realize that it's just basic
if-then-else statements. Nothing more complicated than that. Every language
has that basic functionality. It's just a matter syntax.

Roles and permission groups are key as well if you want security.
Also - browse this site and some others to find best practices and quick
fixes to issues you can't resolve on your own..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of NoSuchStudios
Sent: Friday, September 08, 2006 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: new remedy admin needs training advice (U)


I'm definitely going to take the BMC courses as soon as i can get funding
for
it.

I'm in a somewhat unique position right now. Our organization is just now
switching to Remedy. I just happen to be here and i've got a pretty good
history with my company at picking up new things quickly. I've had a few
situations where our clients needed something and didn't have anyone to
support it yet. So now i'm here.

I'm fortunate since i'm here at the ground floor of this integration but
behind the curve because i arrived a week before our consultant left so she
was only able to show me the day to day basics of backups and some basic
administration.

I will try what you suggested with the app. So far i've figured out how to
modify forms and create some basic new functions with escalations and AL's
but thats it so far. Its pretty slow going but its getting easier.

If anyone has some good suggestions for books to get that would be helpful.
I'm headed to the store for a beginners programming resources and such so if
anyone has some recommeded reading it would be very helpful.

PS. Thank you all for the support. Its good to know there's a resource on
the Net where a n00b can feel welcome and ask the occasional silly question.

jason

Barber, Dave wrote:


I just wondered about your background.

I came into Remedy development with a history of developing in a range
of languages (some VB, FoxPro, RPG, a bit of Java, etc), and for myself,
the Admin course I went on (part 2) was a little basic, but I figure
that it would make a very good foundation.  After that course, any
queries I had were answered by this list, its by far and away the best
resource I've seen for any development system.

The only alternative I could figure would be if you had any other Remedy
developers at your organisation who would be willing to pass on some of
their skills.

Regards

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf

Re: Created 15,000 tickets

[Will Du Chene]

John is right.

The contents of the 'Request ID' field do not mean what they used to.

It used to be that this was the primary key that would be used for gluing 
records together and it was commonly passed to other records via macros 
way back when. Starting with version four, a new function called GUID was 
introduced. The GUID function generates a unique string each time that it 
is called.


It wasn't too much longer after that function was introduced that new 
development started using it to link records together. If you have any of 
the OOB apps, you should be able to find a display only field on your 
parent form that is labled something like 'instance id' or the like that 
is used to contain this value (loaded via an active link).


Yes, it is certainly possible to reset the value for the Request ID at the 
database level. No. I am not going to explain the process. It has far too 
many pitfalls that one can run into, especially considering the things 
that can crop up. It is an ugly process, unless, of course,

tsql/plsql/sql does not hold a whole lot of mystery.

One other thought: if you have any custom development, and the Request Id 
was used as the 'glue' to link your parent and child records together 
(which was often the case in the old days), then your update process would
have to update those columns as well. Now that could be probematic if you 
missed one, in which case your referencial integrity would fall into 
question.







 On Wed, 6 Sep 2006, 
John Sundberg wrote:




I think the number should be meaningless. In other words - I suggest leaving 
the system as is.


Benefits:
free
fast
get to work on the next higher value project
etc...


-John

John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]



On Sep 6, 2006, at 2:10 PM, Kathy Morris wrote:

**
Hi all,

Because some workflow had the wrong qualification from a previous developer, 
15,000 tickets were generated.  We left off at 7,000 and now we are at 
22,000.  Isn't there a way thru SQL to reset the value of the HPD to 7,000 so 
Remedy goes to set the next ID, it will think the last ID is 7,000.  We also 
want to rename the HPD tickets created today with a 7,000 value within the 
database.


Our case ID is C1, I can find out the t table, I am just not sure which 
command I would enter to modify the rows in the database.  And if this will 
present problems later.  I know the users will be referencing the wrong 
ticket number.  We definitely do not want to be at 22,000.



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Re: Administrative Access

[Will Du Chene]

**



Koyb:
 
Ohh... Now that is a loaded question. I am afraid that you have just hit on 
a real sort of sore spot with me. I have seen places out there that have done 
something similar, allowing non-technical, non-programmer, non-developers 
with little background (or understanding!) with the application administrative 
rights to the installation. Frankly, that situation drives me nuts and makes the 
hair on the back of my neck stand. Believe me when I tell you that I am feeling 
your pain!
 
In the real world, your AR System administrator is the controller of such 
access. We're the gatekeepers and the developers. Typically, before even 
considering granting such rights to an account, the administrator would run the 
notion of granting the said rights to a project supervisor or some sort of other 
manager to get support for it - simply because of what the power that comes with 
the account can do. This is more or less a way of covering ones self in the 
event that the n00bie actually did something - ahem, bad.
 
If I were in your situation again, I would do what I typically do - set up 
a meeting with the powers that be and make my case. Explain to them the damage 
that this level of priviledge can do. Cover the facts and explain that - out of 
an organization of hundreds - there might only be one or two individuals that 
might have this role. Explain to them that the typical administrator has been 
doing this for years, and to actually do development work one has to be fairly 
knowledgeable about development (hopefully attended a class or two at some 
point) as a whole and have some experience with other forms of it.
 
If your counterpart is doing development in a production environment, that 
raises a really big, honkin', ugly-lookin' red flag. That's a no-no on a global 
scale and violates most of the change practices (and common sense) that I am 
aware of. This alone directly impacts your ability to support the system. You 
could explain that - if this other person does something nasty - you might not 
be able to correct it, or that recovery from it might involve recovering the 
database from it's last snapshot.
 
At the same time, you might want to give this other person the benefit of 
doubt. Perhaps their just doing what they are told to do. Yank their 
administrative rights from your production server and grant them on development. 
Put the new administrator back in the sand box where it belongs and let it play. 
This is not a bad approach at all because you are going to want ONE or maybe TWO 
(hopefully very seasoned) people with production access so that they can move 
changes over into your production environment, rather than letting it be a 
free-for-all in which cows can come falling out of the sky.
 
Finally, after you have made your case, and explained to them that they are 
on the path to making their installation look like something that came right 
outta H - E - double hockysticks and that it will be next to impossible to 
maintain, well... There are other opportunities out there. I'll fess up - I have 
seen a couple of installations that look really good on the outside, but - 
because some yo-yo higher on the food chain wanted something - looked like road 
kill inside. Yes, in those instances I did the best that I could, tried hard to 
fix it, and waited for something else. Ironically, my frustration level went 
away - AAahhh..
 
Best of luck with your this.
 
(Just more proof for my theory that managers are secretly a more evolved 
form of lemmings. If there is a cliff near by, and their buddies jump)
 
 
 
 
 
 

  - Original Message - 
  From: 
  Koyb P. Liabt 
  
  Newsgroups: 
  public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, September 06, 2006 7:13 
  AM
  Subject: Re: Administrative Access
  ** 
  
  Similar thought - 
   
  How is admin access given in most organizations?  Who makes this 
  decision? What is the experience for other listers? How would you handle it if 
  you were responsible for the Remedy application, and some un-trained user is 
  given Admin rights by management.
   
  In my case, I am frustrated because I have an end-user (who is not a 
  Remedy developer) making changes straight on production, and not taking the 
  code thru development to testing, as I requested.  And management has 
  given a end-user admin rights to do this. 
   
   
   
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Re: OT: Default admin page for Apache web server...

[Will Du Chene]

Just found this:

http://www.remedy.com/customers/dht/archive/02-01-2005_C.htm

The URL's that you need are on the bottom.




On Fri, 28 Jul 2006, Joe DeSouza wrote:



Listers,

If I have a apache web server and its servelet installed, how do I invoke the 
default admin page of the server and the servelet if I want to? Anyone familiar 
with the URL's I would have to construct to access the same?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

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Re: OT: Default admin page for Apache web server...

[Will Du Chene]

Joe -

What exactly are you using for the "servelet" engine?

If you are using tomcat, the it should be something like this:
http://servername:8080/

From the site that appears, you can enter either the tomcat manager or 

administrator pages.





On Fri, 28 Jul 2006, Joe DeSouza wrote:



Listers,

If I have a apache web server and its servelet installed, how do I invoke the 
default admin page of the server and the servelet if I want to? Anyone familiar 
with the URL's I would have to construct to access the same?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

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Re: OT:How many Administartors does it take ?

[Will Du Chene]

The only answer that I think of is: it depends.

The number of administrators and/or support staff is going to depend upon
what you intend to do with the product once you have it installed. Are you
planning on integrating it with existing systems? What are your support
hours going to be like? What sort of support coverage are you doing to
need?

It has been my experience that most AR Admins/Developers are the typical
over-worked,
not-happy-unless-they-are-moving-at-mach-2.5-with-the-hair-on-fire types.
They dread being idle, require lots of pizza and... Are you buying any of
this? No? Well, I tried... :-)

Most of the implementations which I have been a part of have always had at
minimum two admins. One was a primary, and the other was a backup. Having
just one admin is like having one foot and then expecting to run. It
doesn't work very well. Vacations, sick days, projects, other work all
factor into it. If you go with two, you might want to stagger schedules,
such that one comes in later in the morning and stays later in the evening
to do release migrations and to extend the coverage window into the
evening, etc.

One of the larger implementations (over 300 concurrent, numerous apps, the
AR System was their pimary tool) had six staff. There were two developers,
one manager and three analysts. Another had two developers, one manager
and one analyst. Other implementations of around a hundred or so had two
admins as well.

Piece of wisdom: develop sub-administrators or local subject matter
experts. Farm the care and daily feeding of certain aspects of your system
out to them, rather than relying upon your admins to maintain it. That
will free them up for more important things.

HTH.

> Hello All,
> I would like to find out on the average how many ARS Administrators are
> needed to maintain a modified out of the box Help Desk system.
> The type of shops I would like hear from  create  800 - 1000 tickets per
> year with about 175 consecutive users.
>
> Thank You for you help,
> Tom
>
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Re: OT: Release of ARS 7.0 Info

[Will Du Chene]

I'll probably get flogged for this both on the list and off, but...

Whether or not someone is a 'solid' contributor or not is irrelevant.
Whether or not it is a joke or not is irrelevant. Everyone here on the
list is - allegedly - the same. On a basic level, we are each a person,
and deserve to be treated with an equal measure of respect - professional
and otherwise.

I do not support your post. It was pretty hard on the guy and appears to
be more or less a statement of your opinion - nothing more. Messages like
that shouldn't have a place here. If you disagree with someone strongly,
you are free to send it offline.





> He is solid contributor, and I too have learned from them. I appreciate
> his
> technical insights and I give him kudos in that area.
> No "we all" don't know he was joking. His reply to the list was "Option
> A",
> so it wasn't a joke.
>
> Tim
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
> Sent: Tuesday, April 25, 2006 1:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Release of ARS 7.0 Info
>
>
> **
> Wow, pretty hard on James.  We all knew he was joking!
>
> Besides, he's a good, solid contributor and I've learned from his posts!
>
> Susan
>
>
> On 4/23/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
>
> No Rick, that's not what I meant. If BMC is talking about something, then
> so
> can we.
>
> What I meant wasthe article isn't actually about the ARS product.
> That's
>
> why it's a "feeble attempt at Friday humor"
>
> What I meant was:
>
> A) If James didn't read the web article that the URL took him to, then he
> should have. If he did, he would have realized that it's actually not
> about
> Remedy (sorry to ruin it Steve), and thus the entire blurb about the NDA
> is
> not needed. Stephen doesn't need to be chastised about how "bad" he is
> about
> releasing info when in actuality, he wasn't releasing anything at all.
>
> B) If James did read the web article that the URL sent him to, then the
> blurb about the NDA is even more uncalled for since it was completely
> irrelevant. It would then be just another instance of James trying to
> either:
>1) Demonstrate how much he knows and make sure that we all realize
> it.
> OR
>2) Moderate/control the rest of us, because you know...we can't
> really can't make those decisions for ourselves.
>
> Which one was it? A, B1 or B2?
>
> Tim
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Sunday, April 23, 2006 2:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Release of ARS 7.0 Info
>
> Indeed - you mean you can't talk about something even if BMC is?  I don't
> think so, Tim.
>
> Rick
>
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Timothy
> Powell
> Sent: Sun 4/23/2006 6:21 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Release of ARS 7.0 Info
>
>
>
>
> **
> James,
>
> Maybe you should look at the web article first..
>
> Tim
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Saturday, April 22, 2006 6:31 PM
> To: arslist@ARSLIST.ORG  
> Subject: OT: Release of ARS 7.0 Info
>
>
> **
>
> Dan:
>
> Wow!  What a punishment
>
> Actually, the release of ANY information on ARS 7.0, except by BMC, is a
> violation of the NDA that testers are required to sign.
>
> James
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> To: arslist@ARSLIST.ORG
> Sent: 4/21/2006 2:12 PM
> Subject: Re: ARS 7.0 Info
>
> **
> Quite.
> Due to the lameness, and not including the OT: prefix in the subject
> line,
> you can't post any more attempts for 6 months, and you must read every
> one that Gidd posts.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
> Sent: April 21, 2006 16:00
> To: arslist@ARSLIST.ORG
> Subject: ARS 7.0 Info
>
>
> **
> I finally found some info on ARS 7.0, code name Iron Horse.
>
> http://www.dirtragmag.com/print/article.php?ID=408
> 
>  
> &category=stuff_revie
> ws> &category=stuff_reviews
>
> Stephen
>
> *feeble attempt at Friday humor ;)
> __20060125___This posting was submitted with HTML in
> it___
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Re: Hidden permissions

[Will Du Chene]

I dunno if I agree with this one either, but that is the nature of the
list, yes?

Public permission is a good concept, but - IMHO - is something that is way
overly used and again - IMHO - is more or less an excuse to be lazy. It is
more or like granting db_datareader to all of your accounts on sql server,
rather than taking the time to construct an appropriate permissions
schema.

One of the first questions that should be asked right after the
complimentary 'you want what' should be 'who is going to access it.' With
this in mind, a new group should be created, or an existing group should
be used to grant permissions to the workflow. Setting up the default
permissons for new objects in the admin tool only takes a couple of
moments to do.

Macros? I thought that these were supposed to go the way of the dinosaur
and become extinct.


> Axton,
>
> I have to disagree with you. If I want a form to hold data which menus
> will
> be built from, I don't want anybody being able to change the data accept
> those given access to the form, like APP-Administrator. But to allow menus
> to be built for all users I have to give access to them to the actual
> data.
> Hence using Public Hidden access on the form. How can you explain away the
> word "hidden" if a macro will quite happily make it visible!
>
> All it is hiding it from is the list of forms on the Object List.
>
> Brian Bishop
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: 19 April 2006 17:38
> To: arslist@ARSLIST.ORG
> Subject: Re: Hidden permissions
>
> Hidden does not imply any type of security what-so-ever.  If you realy
> need to protect/restrict something then revoke/apply the permissions
> appropriately.  Same goes for fields as well.
>
> Axton Grams
>
> On 4/19/06, Brian Bishop <[EMAIL PROTECTED]> wrote:
>> **
>>
>>
>> Hi Sarah,
>>
>>
>>
>> This issue is also applicable to the User Tool. If you write a macro to
> open
>> a form, as a basic user,  and then amend the macro to open a form with
> just
>> "Public Hidden" access it will open and give you access to the data. I
>> raised this as a security issue with Remedy but was told it was "as
>> designed" so had to raise an enhancement requesting the facility to be
> able
>> to create forms  that users can access data in but not be able to open.
>>
>>
>>
>> Mind you I thought that was what hidden forms were!!
>>
>>
>>
>>
>> Brian Bishop
>>
>>
>> 
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Evans, Sarah (Outsourcing)
>> Sent: 19 April 2006 10:18
>> To: arslist@ARSLIST.ORG
>> Subject: Hidden permissions
>>
>>
>>
>>
>> Hi
>>
>>
>>
>> I've found on the product defects this:
>>
>>
>>
>> ID SW00222152: It is still in the status of New.
>>
>>
>>
>> The form can still be accessed through Mid-Tier directly if Hidden
>> permissions are set on the form.
>>
>>
>>
>> Has the person who logged it heard anything back from Remedy?  If so
>> what
>> did they say?
>>
>>
>>
>> Also anyone at Remedy is there a time estimate for this fix?
>>
>>
>>
>> Thanks
>>
>>
>> Sarah
>>
>>
>>
>> This e-mail and any attachment is for authorised use by the intended
>> recipient(s) only. It may contain proprietary material, confidential
>> information and/or be subject to legal privilege. It should not be
>> copied,
>> disclosed to, retained or used by, any other party. If you are not an
>> intended recipient then please promptly delete this e-mail and any
>> attachment and all copies and inform the sender. Thank you.
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Re: Developer Job Opening

[Will Du Chene]

Honestly fellas, I don't know how you do it. During winter I have been
known to break the BBQ grill out with a smile and a beer at freezing. Last
night I drove home with both the windows down and the temp was 58.

Here in MN our temperatures are pretty moderate, and we count the days
that get above 90 in the low teens each year. Summer daytimes are usually
between 80 and 85. Anything more than that and everyone has their choice
of 1 lakes.


> Christopher:
>
> I will agree that Texas is hot, but it is not the hottest place on the
> planet.  However, what you say is true.  Phoenix and the surrounding area
> suffer from what we call a 'dry heat' which is the same thing that happens
> in the Middle East (when you get away from the shoreline) and most other
> desert areas.  It is extremely dangerous as you don't know how much water
> you are loosing trying to keep cool (guestiamates are about one
> gallon/hour
> if you are in 130 (50-60 C) heat.)  Yes, I've been in that type of heat.
> I've been in the pouring rain where the temperatures are in the 90s.  It
> is
> VERY uncomfortable and you wish the rain would cool you down and it does
> not.  This is dangerous because you cannot loose the extra heat your body
> generates.  In both cases, the solution is simple for most folks:  Get
> indoors with some sort of air conditioning (in Phoenix, because of the
> rising humidity, evaporative coolers no longer can cool you safely.)
>
> James
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Pruitt, Christopher (COMSYS)
> Sent: Wednesday, April 19, 2006 7:21 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Job Opening
>
>
> Not Texas is not hot, are you kidding me?  I have lived in North Texas
> for the last 9 years now and I can tell you it gets very hot, in fact we
> have had 100+ days for the last several days and if you don't think that
> is not hot then I guess you must live somewhere around Phoenix, Las
> Vegas or Death Valley. I have lived in all three of those places, Las
> Vegas for 10 years, Phoenix for 5 years and Death Valley for 2 years and
> yes it gets hot there, as well. I remember the day I left Phoenix to
> move to Dallas, it was 122 but it truly was a dry heat which is much
> easier to take than hot humid areas. Try 112 with 98% humidity, you will
> swear that you have died and went to Hades. I know of only two other
> places I have been to when it gets that hot that is worse, Houston and
> San Antonio. Houston is every worse that North Texas, not only because
> their humidity that never goes away and seems to be hotter longer during
> the year than North Texas.
>
>
> Christopher Pruitt
> Remedy Developer
> EDS - Bank of America
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Steve Waller
> Sent: Tuesday, April 18, 2006 9:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Job Opening
>
> Axton North Texas is not the hot=20
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Tuesday, April 18, 2006 9:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Job Opening
>
> A, sounds like the home I've called TX.
>
> On 4/18/06, Warren Baltimore <[EMAIL PROTECTED]> wrote:
>> **
>> exactly!  My idea of the desert is Las Vegaslots of available AC!
>>
>>
>>
>>
>> On 4/18/06, Axton <[EMAIL PROTECTED]> wrote:
>> > How about a 'hot' place to work.
>> >
>> > On 4/18/06, Warren Baltimore < [EMAIL PROTECTED]> wrote:
>> > > **
>> > > Well
>> > >
>> > > If his E-mail is any indication
>> > >
>> > > He's at the Dreyden Flight Research Center in Mojave Desert (CA).
> Kind
>> of a
>> > > "cool" place...if you can stand the HEAT!
>> > >
>> > >
>> > >
>> > > On 4/18/06, Will Du Chene <[EMAIL PROTECTED]> wrote:
>> > > > Ron:
>> > > >
>> > > > May I see a few more details please? Your original post does not
>> mention
>> > > > anything about where this is located, for whom the position is,
>> whether or
>> > > > not this is a permenant or 1099 contract position, what platform
> it is
>> on,
>> > > > relocation expenses if applicable, nor does it mention the
> necessity
>> for
>>

Re: OT: Re: [ARSLIST] Developer Job Opening

[Will Du Chene]

Well... I *was* trying to drink coffee...



I give two points for the humor.


> This is nature's way of saying, "Don't live here."  ;-)
>
> --Tim
>
>
> --- Steve Waller <[EMAIL PROTECTED]> wrote:
>
>> Yes I was standing in the pool of sweat then as well. Tonight it is only
>> 85
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
>> Sent: Tuesday, April 18, 2006 10:02 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Developer Job Opening
>>
>> Houston and Denison are.  Don't know what it is about where I grew up,
>> but every front splits over Denison; some type of lake effect.  Pull
>> up average rainfall or watch the weather radar every time a front
>> passes there/  It's odd.  I remember one summer where there were over
>> 100 days of 100+ degrees.  Low's were in the 90's every night.
>> Nothing like a 2am sweat standing still.
>>
>> On 4/18/06, Steve Waller <[EMAIL PROTECTED]> wrote:
>> > Axton North Texas is not the hot
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
>> > Sent: Tuesday, April 18, 2006 9:53 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: Developer Job Opening
>> >
>> > A, sounds like the home I've called TX.
>> >
>> > On 4/18/06, Warren Baltimore <[EMAIL PROTECTED]> wrote:
>> > > **
>> > > exactly!  My idea of the desert is Las Vegaslots of available
>> AC!
>> > >
>> > >
>> > >
>> > >
>> > > On 4/18/06, Axton <[EMAIL PROTECTED]> wrote:
>> > > > How about a 'hot' place to work.
>> > > >
>> > > > On 4/18/06, Warren Baltimore < [EMAIL PROTECTED]> wrote:
>> > > > > **
>> > > > > Well
>> > > > >
>> > > > > If his E-mail is any indication
>> > > > >
>> > > > > He's at the Dreyden Flight Research Center in Mojave Desert
>> (CA).
>> > Kind
>> > > of a
>> > > > > "cool" place...if you can stand the HEAT!
>> > > > >
>> > > > >
>> > > > >
>> > > > > On 4/18/06, Will Du Chene <[EMAIL PROTECTED]> wrote:
>> > > > > > Ron:
>> > > > > >
>> > > > > > May I see a few more details please? Your original post does
>> not
>> > > mention
>> > > > > > anything about where this is located, for whom the position
>> is,
>> > > whether or
>> > > > > > not this is a permenant or 1099 contract position, what
>> platform
>> > it is
>> > > on,
>> > > > > > relocation expenses if applicable, nor does it mention the
>> > necessity
>> > > for
>> > > > > > any other requisite knowlege that might be needed for basic
>> > survival
>> > > so to
>> > > > > > speak.
>> > > > > >
>> > > > > >
>> > > > > > > Seeking Resumes for a Developer position, full time
>> position,
>> > must
>> > > have
>> > > > > 6x
>> > > > > > > experience ARsystem and Mid-tier for Help Desk and Asset
>> > management
>> > > as
>> > > > > > > well
>> > > > > > > as some custom apps.  Send Resume with salary requirements.
>> > > > > > >
>> > > > > > > Thanks,
>> > > > > > > Ron
>> > > > > > >
>> > > > > > >
>> > > > >
>> > >
>> >
>> 
>> > ___
>> > > > > > > UNSUBSCRIBE or access ARSlist Archives at
>> http://www.wwrug.org
>> > > > > > >
>> > > > > >
>> > > > > >
>> > > > >
>> > >
>> >
>> 
>> > ___
>> > > > > > UNSUBSCR