Re: Non USD currency in SRM

[vaibhav wadekar]

Did you have at currency ratio defined ?

Regards,
Vaibhav
On Wed, May 25, 2016 at 9:02 PM Rod Harris  wrote:

> **
> Hi All,
>
> I'm using SRM in ITSM 9.1 and I'm finding I get a null pointer violation
> whenever I change the price of an item from USD to some other currency. The
> SRD won't save unless the currency is USD.
>
> Has anybody else found the same?
>
> I have a workaround in that I adjust the filters checking for a change in
> price to ignore that and then I can save the SRD.
>
> I suspect this may be an issue with version 9 and 9.1 of ARS but I'm
> interested in other's thoughts.
>
> Thanks,
>
> Rod
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Re: SHR:SHRCAI_SocialBride errors

[vaibhav wadekar]

If you configured the certificates at MyIT/smartit tomcat, just import
those certificates in Java keystore which your Java plugin server is using
in ArSystem.

Regards,
Vaibhav

On Fri, May 27, 2016 at 9:26 AM William Rentfrow 
wrote:

> That pointed me in what I believe is the right direction! It appears
> either our ports are not open or the SocialEventManager is not running.
> Either way traffic for node.js on port 9001 = not happening!
>
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jamie
> Sent: Thursday, May 26, 2016 2:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SHR:SHRCAI_SocialBride errors
>
> The following community post is the best that I have seen on the
> documentation between Remedy ITSM and MongoDB:
>
>
> https://communities.bmc.com/community/bmcdn/myit/blog/2016/02/26/the-pulse-mongodb-social
>
> What version of Smart IT are you using? We're on Smart IT 1.2 for Smart
> IT.  We are on Sun Solaris for our AR servers and remember having some
> errors similar to the ones you are seeing (don't believe they are the exact
> same).  Do you have a multiple MongoDB replica set in prod compared to dev
> or are you using any different security settings within MongoDB prod
> compared to dev?  I remember having to change the social config file for
> our db_hosts to IP addresses instead of host names when we implemented the
> MongoDB authentication policy to correct some errors.
>
>
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> -
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>
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Re: OT: I lost my father last evening..

[vaibhav wadekar]

Joe,


I am sorry for your loss. My prayers are with your family. May his soul
rest in peace.


On Fri, Apr 22, 2016 at 12:23 PM Joe D'Souza  wrote:

> **
>
> I have considered many of you as a part of my extended family and have got
> to know many of you over the years personally so felt the need to inform
> those that know me that I lost my father last evening. He passed away
> peacefully and will be missed by those that he left behind, my mom, my
> brother and me.. He was a big part of who I am and what I may have become
> and I could not have asked anything more from him than what he could have
> given me.. Some of my best years of my childhood and my young adult life
> were the years I spent with him before I left home for perusing my career
> with Remedy..
>
>
>
> Please keep him in your prayers..
>
>
>
> Joe
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Re: AR System server service will not start

[vaibhav wadekar]

Arserver.exe -i . -m

You can call armonitor.exe instead just calling arserver.exe

Regards,
Vaibhav
On Sun, Mar 13, 2016 at 3:39 PM Hennigan, Sandra, CTR, DSS <
sandra.hennigan@dss.mil> wrote:

> Hope someone is out there -
>
> Yesterday, one week after MS patching, our 8.1.01 lost database contact
> and has not worked since. The server has been restarted - AR Portmapper
> starts, checked the odbc to db and connection & account are OK.
>
> SQL db 2008 r2
> ARS 8.1.01
> ITSM 8.1.01
> Windows 2008 r2
>
> I would like to try to bypass the Windows service and use a cmd prompt to
> start the ARserver - what syntax do I use?
>
> I tried NET START  D:\PROGRAM FILES\BMC SOFTWARE\ARSYSTEM/arserver.exe
>
>
> Thank you,
>
> SandraNET START
>
>
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Re: SRM 8.1 SP2 On Behalf Of Issues

[vaibhav wadekar]

What is the max query set to? Did you tried setting it to 0 and has same
result?

Just wanted to understand the returning SQL not return result based on max
query parameter set.

Regards,
Vaibhav

On Mon, Aug 10, 2015 at 9:42 AM Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:

 8.1 SP2 AR System and Oracle Database.

 I created a On Behalf Of setting that uses Global for Requested by and
 Requested For, so I should see all users when I search on a last name
 correct?

 I don't, I only see a fraction of the amount of users I should see when
 searching on the last name (Miller for example).  I should see more than
 100 Millers, but I only see 5.  I compared all of them and I can't fine any
 rhyme or reason why I should be able to see them all.

 Seems like a really easy setting to set, but it's not giving me the
 results that I think I should see.  Even though we are set for
 Multi-Tenancy, we only have 1 company set up.

 I even tried adding the On Behalf Of Setting for our company (In addition
 to Global) and I'm still not able to view all the users with a last name of
 Miller when I do my search.

 Plus, even though we have FTS enabled, the search box does not bring up
 ANYTHING when searching for miller.  Only Miller will bring back data.

 Anyone have any ideas?

 Lisa Kemes
 Remedy Consultant
 Dev Technology Group
 DLA Office: (717) 770-6437
 Cell Phone: (717) 602-9460
 lisa.ke...@devtechnology.com


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Re: Smart IT Impact, Urgency and Status Menu not working

[vaibhav wadekar]

There is hotfix available for this issue. Can you tell me the request
number you submitted with support. I will send you the hotfix via ticket.

Regards,
Vaibhav
On Feb 27, 2015 3:33 AM, BradRemedy bradrem...@gmail.com wrote:

 **
 Hi All

 I have Smart IT installed against ITSM 8.1. The installation went through
 with no errors and all looks pretty good.

 However, I am having a small problem where if I want to create a new
 incident on the Smart IT console that the Urgency, Impact and status drop
 down fields are not showing any values.

 I did find a article on the BMC communities site (
 https://communities.bmc.com/message/489763#489763) which I have been
 through and applied the hot fix however the problem is still happening.

 I have escalated this to BMC Support, however I wanted to know if you guys
 had any ideas / or if anyone else was having a similar problem on their
 side?

 Any suggestions would be appreciated.

 Thanks in advance.

 Cheers
 Brad
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Re: AR license user license needed for Smart-IT

[vaibhav wadekar]

Me and Howard worked together on this issue. There is no separate license
required for smart IT. User can have fixed or floating license.

Important part is permission that controls whether you want to login to
smart IT as an administrator or Agent.

Hope this helps.

Regards,
Vaibhav
**

My understanding is that there wasn’t a separate license required for
SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as
just an alternative Mid-Tier in that respect (no separate user license
required for MT vice user tool). I have no idea why changing the user from
float to fixed would suddenly grant access.





-Rick



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta)
*Sent:* Friday, November 14, 2014 1:39 PM
*To:* arslist@ARSLIST.ORG
*Subject:* AR license user license needed for Smart-IT



**

All,



Does anyone know what AR license user license needed for Smart-IT. I just
tried to give access to a user (who has all kinds of incident licenses, as
well as others) and a floating AR user license and he had no access. All I
did was give him a fixed one and it worked great.



Any ideas?



*Howard Richter, Remedy Administrator*

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

Planned time out of office: 11/24/2014 to 12/1/2014



[image: ecm_036069_email]



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Re: Process designer + ars 8.1 sp 2

[vaibhav wadekar]

Hello Andrew,

I believe I provided you with a workaround as mentioned below

known defect # SW00459047  and I have created KA # KA403934 for a
workaround.

Here are the steps mentioned in the KA

Step to implement

01. Take backup of existing arserverd/arserver.exe
02. Stop  ARServer
03. Download the unpatch version(8.1) of arserver.exe/arserverd
04. Give proper permissions
05. Start ARServer
06. Install PDICT component
07. Once Install complete, switch back to original arserver binary.

KA # KA403934


Also, This has been fixed in later release of PD which I believe targeted
sometime in end of Jan. In this release, we have made the installer of PD
unified with other ITSM installs so you wont run into similar issue.

Reason for error # During install of PDICT, we make a GSI (Get Server
Information Call ) and we have hard coded a value against which it was
checked. Patch 002 string look differ from unpatch version, hence you got
the mentioned error.

About advantage over prior releases are I think as below

- You can launch the PD client from Browser which was not possible earlier
- You can map the process with Incident/Change/Problem/Work Order
- Graphical Interface for the Processes/ you can add wait/time tasks


Hope this helps.

Regards,
Vaibhav





On Tue, Dec 3, 2013 at 9:36 AM, Andrew Hicox and...@hicox.com wrote:

 **
 LOL wow!

 Elvisin the ghetoo /Elvis

 I might give that a shot but from the thread so far it sounds like the
 whole thing is a mess of trouble.

 Thanks,

 Andy


 On Tuesday, December 3, 2013, John Bilinski [G2SF] wrote:

 I ran into this issue a month back when Hot-fix patch 002 was released for
 the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me
 do
 was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run
 the PDICT and perform the install steps and integration steps to
 completion.
 Then replace the patch 002 arserver.exe.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, December 03, 2013 12:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Process designer + ars 8.1 sp 2

 **
 Taps http://en.wikipedia.org/wiki/Taps  gently plays


 On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com
 wrote:


 **
 Sadly, I'm pretty sure all the developers acquired from Abydos
 were
 subsequently let go from BMC. If there is any dev work going on, it's
 probably painfully slow.
 It's a shame as I put a lot of time and effort in working with the
 Abydos guys who were awesome to improve the product before it got
 acquired.

 Sent from my iPhone

 On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com
 
 wrote:



 **
 I agree.  We were excited because it was going to help us
 avoid building an AIF in one case and be pretty darn useful in many
 others.
 Turns out it was more pain then it was worth.  We found a working as
 designed oversight that makes it pretty useless when trying to use for an
 SRM processes.

 I am sure if you work with it in just the right context it
 works great but that context seems a bit narrow and as Andrew noted
 Process
 Designer doesn't appear to be getting any update love.  As far as I can
 tell
 PD is heading for the scrap pile (BMC please let me know if this is
 incorrect).

 Jason


 On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn
 shawn.pier...@energytransfer.com wrote:


 **

 From what I've seen, I would stay away from
 Process
 Designer.  It's a cool concept but nowhere near Production-ready on 7.6 or
 8.x.  We've had several issues caused by it (it wreaks havoc on the Task
 Management forms) that required small manual fixes simply after installing
 it.  I encountered some other issues in trying to build workflow that I
 can't recall right now because it's been several months, but I think for
 the
 most part you'd be safer doing customizations to ITSM within ARS.



 Thanks,



 Shawn Pierson

 Remedy Developer | Energy Transfer



 From: Action Request System discussion
 list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
 Sent: Tuesday, December 03, 2013 9:50 AM
 To: arslist@ARSLIST.ORG
 Subject: Process designer + ars 8.1 sp 2



 ** Hi everyone,



 I wanted to check out the new process designer
 stuff, so I installed 8.1. I noticed that there were several service packs
 out for arsystem and the various itsm modules so I (perhaps foolishly)
 went
 ahead and installed those before I went ahead with trying to install
 process
 designer.



 PDICT 8.3.3 now throws this 

Re: SRD creating a CI in class BMC_REQUESTABLEOFFERING

[vaibhav wadekar]

Hello Atul,

You can have the Filter logs enabled and you can disable this Requestable
Offierings being accessed when you create service request or stop creating
one with creation of SRD.

Hope this helps.

Regards,
Vaibhav






On Tue, Dec 3, 2013 at 12:46 PM, Atul Vohra a...@protechsoftwareinc.comwrote:

 **

 Hi

 In a 7.6.04 ARS system, when a SRD is created a CI (with SRD name) is
 created in Class BMC_REQUESTABLEOFFERING.

 Is this required by SRM? If not can it be stopped. These CIs are popping
 up when CIs are being searched from a Incident or Change.



 Any help would be appreciated.

 Thanks

 Atul
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Re: Remedy forms on Windows mobile device

[vaibhav wadekar]

Hi Bob,

Take a look at below article

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/mobility/blog/2013/10/07/the-pulse-going-mobile-to-keep-up

I believe you would like to scan the bar code data right?

Regards,
Vaibhav


On Thu, Oct 17, 2013 at 5:24 AM, Bob Schickman 
robert.schick...@compass-usa.com wrote:

 I am trying to use Remedy on a mobile computer (Intermec cs40) running
 Windows mobile 6.5 and IE 6.
 Remedy forms will not open on this device.
 My goal is to be able to scan barcode data in to my Remedy form.

 If anyone has had any success doing this I would be interested in what
 hardware/software is being used.

 Thank you for any information.


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Re: Process Designer help

[vaibhav wadekar]

In process designer configuration page, you can enable debug logs and
review that log along with server side filter logs.

Did you checked any of the sample processes working?

Regards,
Vaibhav Wadekar
On 29-Jul-2013 12:58 PM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com
wrote:

 **
  hi,
 We have installed ITSM 8.0 along with Process designer 8.3.2.
 We are trying to execute the example process (Creation/association of
 problem ticket to the major incident).
 Every configuration steps are executed as per the documentation, but auto
 tasks are not generated as per the process definition.

  We are new to Process Designer. Can you please help
 1) Where do we find the log files of process execution?
 2) can we use local files generated from midtier to debug the issues, if
 yes are there any specific pattern of workflows which we need to check?
 3) Are there any specific server side configuration checks to be done?

  Thanks.
 Vijay Paulraj

 Virtusa was recently featured in 2012 Forbes List of 100 Best
 Public Companies In America with revenue of less than $1B, 2012 Global
 Services 100 and 2012 FinTech 100 among others.

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Re: Remedy 7.6 Notification issue

[vaibhav wadekar]

Did you check people record and see what notification type set to?

Regards,
Vaibhav
On 26-Jul-2013 7:34 PM, Ron Young rpyo...@southernco.com wrote:

 Hello all! At my work we use 7.6 for the user application and then I admin
 it all using Developer Studio. My question is on notifications.

 The Default notifications is selected to equal none for several people but
 yet they still receive emails or alerts when a ticket is opened. We use it
 to track trouble reports. I am not sure if there is a filter issue or what.
 Any help would be appreciated.

 Thanks,
 Ron


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Re: BMC MyIT

[vaibhav wadekar]

Check out KA395058, it is available for download on EPD and listed as BMC
MyIT

I have installed and configured it on my test system.

Let me know if you face any issues.

Regards/Vaibhav


On Tuesday, April 30, 2013, Mike Conroy wrote:

 Anne,

 Thanks for that, should keep me busy for a while...

 One thing though, I can't see BMC MyIT on EPD - scrolled up and down the
 list twice, searched for it with all manner of spelling/punctuation
 variations and nothing.

 Any suggestions,

 Thanks,

 Mike


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Re: Remedy ARSystem 6.3 install and MS SQL 2000 SP4

[vaibhav wadekar]

Please run below command

netstat -ano | findstr 1433

By default SQL runs on port 1433 and you can cross check the SQL network
and config  management that tcp/ip enabled to listen on port 1433

Hope this helps.

Regards/Vaibhav

On Wednesday, April 24, 2013, kathy davis wrote:

 **
 I know this is old technology, but I need to install Remedy 6.3 patch 20
 on a Windows 2003 server using a MS SQL 2000 Server SP4 database in
 preparation for an upgrade.  No matter what we do, we keep getting the
 following error message on install: Could not connect to MSSQL Server with
 the values provided.  Check that the MSSQL Server is running and that the
 correct username and password to access the database has been given.
 It appears that Remedy install does not recognize the sa login that is
 created by the MS SQL 2000 Server SP4 install.  We have tried the Window
 Only authentication and dual authentication with SQL Server and Windows
 authentication.  We have created new users with full admin rights.  We have
 tried install using the administrator user.   Because we don't complete the
 install, there isn't a ar_install log to check.  I have searched in the
 ARSlist and other Microsoft forums without success.  I would really
 appreciate any help on this matter.
 Thanks in advance.
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Re: ARS running with Linux/Sybase

[vaibhav wadekar]

Hi Ted,

Sybase running on Linux is not a supported platform for ARS.

I have installed ARS with Sybase database against Solaris, AIX, HP-UX

Are you running any issues wih it?

Regards/Vaibhav

On Wednesday, April 24, 2013, Austin, Ted (MNIT) wrote:

 **

 Has anyone run ARS in a Linux environment accessing a Sybase database
 installed on a Linux server?  Please let me know if you have.

 ** **

 ted

  

 ** **
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Re: SQL error ORA-00911 when a sql executed from a filter but works in sqlplus

[vaibhav wadekar]

Can you run the same SQL via driver which will help you understand the
problem

./driver
Log
Provide the credential
Init
gsql
Type the SQL statement


Hope this helps

Regards/Vaibhav

On Wednesday, April 24, 2013, Atul Vohra wrote:

 **

 All,

 I am trying to parse a remedy field ex:

 Remedy Field X = 'SMITH^ALLENX^WARD^JONES'



 Output saved in 4 different remedy fields


  SMITH

 ALLENX

 WARD

 JONES


  I have an filter that has a set field action with Data Source = SQL and
 SQL QUERY -

  select regexp_substr('$X$','[^^]+', 1, level) from dual
  connect by regexp_substr('$X$','[^^]+', 1, level) is not null;

  In the sql log I see the following -
  select regexp_substr('SMITH^ALLENX^WARD^JONES','[^^]+', 1, level) from
 dual
  connect by regexp_substr('SMITH^ALLENX^WARD^JONES','[^^]+', 1, level) is
 not null;

  *** ERROR ***  ORA-00911: invalid character

  The same query above works fine in sql plus.

  We are on ARS 8.0, Oracle 11 g

  What am I doing wrong here? I could write a filter guide and parse it but
 was not sure what is wrong here.

  Thanks
  Atul




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Re: Remedy - ARS 7.6.04 SP4 Install Fails

[vaibhav wadekar]

Are you installing againest existing Pre-Created Tablespace or are you
creating a new Tablespace with Install?

Based on the error, it appears that either the accout is locked or have bad
password.

You can start the installer in Debug mode and verify the same at the
Database Screen whether that steps is passed or failed.

To start the installer in Debug mode,

try running setup.bin and when the installer launches, try pressing Control
+ L key of your keyboard.


Hope this helps.

Regards,
Vaibhav Wadekar




On Wed, Apr 24, 2013 at 9:44 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

 **

 Trying to go from:

 ** **

 ITSM 7.6.04 SP2

 ARS 7.6.04 SP3

 Oracle 11.2.0.3.0 - 64bit DEV

 Win 2008 VMServer

 ** **

 To

 ** **

 ITSM 7.6.04 SP4

 ARS 7.6.04 SP4

 Oracle 11.2.0.3.0 - 64bit DEV

 Win 2008 VMServer

 ** **

 ** **

 I am trying to install ARS 7.6.04 SP4  It never asks if I am upgrading.  The
 system bombs out at the very end.  It tells me that the database
 information is incorrect.  I looked in the BMC KB and all I could find
 there was that my server name was too long!

 ** **

 FQDN - xxRemedy7tx.xx.org

 Alias -  xxRemedy7tx.xx

 ** **

 I used the standard xx#x#  password.

 ** **

 Any ideas?

 ** **

 *BMC KB Solution:* * *

 *You need to have the short server name for the Server Name field during
 the SP4 installer.*

 * *

 *Database access errors are another possible cause, check the install log
 for messages such as:*

 *{Description=[Failed to check database connection,DB
 server],Detail=[ORA-01017: invalid username/password; logon denied]}*

 * *

 *The database error is likely the password is incorrect and it is
 recommended to type the password even if you see the password field already
 populated.*

 ** **

 ** **

 *Error Messages at the end of  the install:*

 1)  LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to get
 database connection],Detail=[[SQLERRORCODE]=1017 [SQLMESSAGE]=ORA-01017:
 invalid username/password; logon denied]}  

 ** **

 ** **

 2) THROWABLE EVENT {Description=[Failed to execute
 prepareConnection],Detail=[Failed to prepare db connection

 ERROR CODE=1017

 MESSAGE=ORA-01017: invalid username/password; logon denied
 

 SQL STATE=72000]}

 ** **

 Throwable=[java.sql.SQLException: ORA-01017: invalid username/password;
 logon denied


 oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119)
 

 oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)**
 **

 oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
 

 oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)

 oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:409)

 oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:401)


 oracle.jdbc.driver.T4CTTIoauthenticate.receiveOauth(T4CTTIoauthenticate.java:852)
 

 oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:427)

 oracle.jdbc.driver.PhysicalConnection.init(PhysicalConnection.java:493)*
 ***

 oracle.jdbc.driver.T4CConnection.init(T4CConnection.java:198)


 oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29)
 

 oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)

 java.sql.DriverManager.getConnection(Unknown Source)

 java.sql.DriverManager.getConnection(Unknown Source)


 com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74)
 


 com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:247)
 


 com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:210)
 


 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.prepareConnection(ARServerManageDatabaseBusinessTask.java:595)
 


 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.processDBVendorTablesSqlFile(ARServerManageDatabaseBusinessTask.java:773)
 


 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageDatabaseBusinessTask.execute(ARServerManageDatabaseBusinessTask.java:101)
 

 com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

 java.lang.Thread.run(Unknown Source)]

 ** **

 ** **

 3)  LOG EVENT {Description=[AR System Server  failed],Detail=[
 featureARServer]}
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Re: SRM Issue

[vaibhav wadekar]

Hello Raj,

What Patch level you are on for SRM 7.6.04, We  have seen such issue with
unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also
when you  adding an attachment, do you select the internal or Public? when
you select public (radio button), it will be display within activity log.


~ Vaibhav


On Mon, Apr 12, 2010 at 4:25 PM, Raj rajkumar.pad...@vyomlabs.com wrote:

 Hi,

 I am facing the following issue,
 In SRM external customer users are unable to view attachments in the
 activity log.

 Thanks in advance.

 Regards,
 Rajkumar

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Re: Unable to create a semaphore. (ARERR 8742)

[vaibhav wadekar]

It appears to be related to a bug # SW00445924 - Cant release the the file
handles. You can track the Handles for arserver.exe (Task Manager, View 
Select Columns  Check for handles).

See if the handles count increasedecrease time to time or what is it when
the server got crashed.

Regards/Vaibhav


On Mon, Apr 15, 2013 at 10:10 AM, Aditya C adityarem...@gmail.com wrote:

 ** Hello,

 We are seeing lot of Semaphore errors in our Production environment. This
 is resulting the AR server crash every moment this error comes in.
 Following is the error:

  390600 : Unable to create a semaphore. (ARERR 8742)

 Environment Details: AR 7.6.04 SP2

 Did anyone has faced this issue before?

 Any suggestions would be highly appreciated.

 Regards,
 Aditya
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Re: 8.1 ITSM Installation failed

[vaibhav wadekar]

Hello Prashant,

The command you showed is trying to get the application version from
SHARE:Application Properties

The *appinfo* subcommand sets and retrieves application property
information from the AR System form “SHR_Application_Properties”. This is a
composite RIK command with its own subcommands specified in *–o* command
line parameter. Each record in SHR_Application_Properties has the following
fields, which are accessible via RIK:



GUID – application GUID (normally this GUID is registered on appscentral
ARS server)

Name – application property name. Such as ‘version’, ‘name’, ‘installation
dir’ and so on

Value – application property value

Status – status of the property record. Can be “inactive” or “active” (or 0
and 1 in integer representation).


Open SHARE:Application_Properties and verify if any record exists for GUID
- KM00C04FA081BAkzXdRAKRHW5AtFIB.

Also let us know if this is the fresh install or you have attempted install
multiple times. To confirm whether the installer starts in Fresh mode or
upgrade mode, you can search for the keyword QTHEB and look what return
code it results - If it return Null value, that a indicates it started the
installer in fresh mode otherwise, if it returns any value, thats a
indicates of upgrade install. In case, it returns a value from previous
failed install, it wouldnt be a good practice to start the install again
unless clear the values from below


- ProductRegistry.xml for the failed application

- InstallConfiguration.xml

- SHARE:Application_Properties

In case of failure, please log a ticket with support and attached logs
captured within ITSM Log zipper.


Hope this helps.


Regards/Vaibhav





On Fri, Apr 12, 2013 at 9:32 AM, Prashant Gupta prashant202...@gmail.comwrote:

 Hi every 1,

 I am facing the issue in 8.1 ITSM installation.If any 1 know the solution
 to rectify the below mentioned problem then please let me know about the
 same.

 ITSM INSTALL LOG:

 LOG EVENT {Description=[Failed to query parameters from server. RIK return
 code=[10]
 result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
 appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
 10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
 ARBaseRIKUsage -L

 ARBaseRIKUsageError.log:
 reportResult- Returning en;
 [Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo

 [Fri Apr 12 14:23:54.994] reportResult- Returning
 [Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo

 [Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand
 getsvrinfo

 [Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand
 setsvrinfo

 [Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand
 setsvrinfo


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Re: Error while getting records from LDAP

[vaibhav wadekar]

Hello Raj,

Can you confirm the below

ARSystem Version?

OS?

If it is 7.6.04, it appears that C based ardbcldap.so did not get load with
start of C Plugin server?
If it is 8.0 or later version, Java plugin server did not started?


Also check the Server-Plugin-Alias entry for ARDBC to confirm whether
correct server is configured for the plugin to use.

Hope this helps.

Regards/Vaibhav


Regards/Vaibhav



On Tue, Mar 26, 2013 at 1:49 PM, rajkiran Alle rajkiran...@yahoo.comwrote:

 HI

 I am working on a task to sync LDAP records with People form. So in that
 process i created a Vendor form to retrieve records from LDAP table and its
 throwing me following error while doing search for records but when i
 search for single record its retrieving. I have gone through the Error
 document but it didn't help me.

 Can you please give me your valuable suggestion to overcome this problem.

 8760
 Error
 Cannot establish a network connection to the AR System Plug-In server.


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Re: Getting error 1064 while starting the server in windows environment

[vaibhav wadekar]

Hello Arpit,

It looks like the error you receive is something like below
+++
Windows could not start the BMC Remedy Action Request System *Servername*
on local computer. For more information, review the system event log. If
this is a non-Microsoft service, contact the service vendor, and refer to
service-specific error code 1064)
+++

If that is the case, it appears you copied the db but did not apply the
correct permissions to the DB once you had restored.  A backup/restoration
activity removes the permissions assigned to ARAdmin and these need to be
restored before the ARServer process will be able to connect (as it uses
the ARAdmin account to connect).

Regards/Vaibhav






On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote:

 **
 Hi Doug

 Thanks for your reply.Below are the details

 ARS 7.6.04

 Windows :Windows Servers Service pack 2

 Database : SQL Server 2008 r2 ( RTM )

 Regards

 Arpit

 On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com
  wrote:

 **

 How about some real details? Don’t be so lazy.

 ARS Version, Windows Version, Database, ETC.

 Doug 

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam
 *Sent:* Thursday, March 21, 2013 9:47 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Getting error 1064 while starting the server in windows
 environment

 ** **

 ** 

 Hi All

  

 I am getting the error as error 1064 while starting the ar server in
 windows environment.

  

 Pls help.

  

 Thanks

  

 Arpit

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Re: Getting error 1064 while starting the server in windows environment

[vaibhav wadekar]

Hi Arpit,

check whether ARAdmin user exists if not create one and then change the
dbowner.

sp_changedbowner ARAdmin


Regards/Vaibhav


On Thu, Mar 21, 2013 at 8:32 AM, Arpit Nigam arpit@gmail.com wrote:

 **
 Exactly Vaibhav..

 Seems you have catch the issue.

 Can u let me know as how can I give correct permission to DB ?

 Regards

 Arpit

 On Thu, Mar 21, 2013 at 8:57 PM, vaibhav wadekar 
 wadekar.vaib...@gmail.com wrote:

 **
 Hello Arpit,

 It looks like the error you receive is something like below
 +++
 Windows could not start the BMC Remedy Action Request System
 *Servername*  on local computer. For more information, review the system
 event log. If this is a non-Microsoft service, contact the service vendor,
 and refer to service-specific error code 1064)
 +++

 If that is the case, it appears you copied the db but did not apply the
 correct permissions to the DB once you had restored.  A backup/restoration
 activity removes the permissions assigned to ARAdmin and these need to be
 restored before the ARServer process will be able to connect (as it uses
 the ARAdmin account to connect).

 Regards/Vaibhav






 On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote:

 **
 Hi Doug

 Thanks for your reply.Below are the details

 ARS 7.6.04

 Windows :Windows Servers Service pack 2

 Database : SQL Server 2008 r2 ( RTM )

 Regards

 Arpit

 On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug 
 doug.tan...@compass-usa.com wrote:

 **

 How about some real details? Don’t be so lazy.

 ARS Version, Windows Version, Database, ETC.

 Doug 

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam
 *Sent:* Thursday, March 21, 2013 9:47 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Getting error 1064 while starting the server in windows
 environment

 ** **

 ** 

 Hi All

  

 I am getting the error as error 1064 while starting the ar server in
 windows environment.

  

 Pls help.

  

 Thanks

  

 Arpit

 _ARSlist: Where the Answers Are and have been for 20 years_ 



 This email is subject to certain disclaimers, which may be reviewed via
 the following link. http://compass-usa.com/Pages/Disclaimer.aspx
 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Service Request in Planning status

[vaibhav wadekar]

306 error itself explain value does not fall within specified limit. Did
you add any field and changed length to unlimited? If you made this change,
you may have to update Sys:ApptargetData with respective field.

I hope the problem is with any specific SRD in which you define fields
within AOT?  Did you get similar error when using generic WorkOrder SRD for
submission?

Regards/Vaibhav

On Wednesday, March 20, 2013, shashidhar M S wrote:

 Hi,

 Your expertise required here. The status of a work order is completed, but
 the corresponding service request is still in planning status. On
 investigation, we found an event in CAI:Events form which is related to to
 this Service request. The Event has an error message in it. The return code
 is 306. It has been created due to a work log entry on Work Order.

 Request your inputs on this. Thanks

 Regards,
 Shashi


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Re: Installing SSL Certificate on AR Server running on UNIX

[vaibhav wadekar]

Linux has a certutil package in /usr/bin/certutil.

ls -l certu*
-rwxr-xr-x 1 root root 172168 Dec 10  2008 certutil


You just need to copy the nss libraries to ARSystem/bin folder and follow
KA # KA312819

Hope this helps.

~ Vaibhav






On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote:

 **

 Has anyone installed an SSL Certificate on a unix server using the
 certutil utility or any other utility.  I am trying to configure SSL LDAP
 Authentication on a unix server but am not able to run the certutil
 commands successfully as outlined in the document:


 https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788
 

 ** **

 I downloaded the nss files for Linux instead of windows and copied the
 seamonkey dlls from my laptop to the unix server.

 When I try to create the certificate store I get the error : “ksh:
 certutil: cannot execute”

 ** **

 Has anyone installed an SSL Certificate on the AR Server in a unix
 environment?

 ** **

 Regards,

 Michele Mizell

 Sr. Remedy Developer

 ATT04 Tech Mahindra

 mm3...@att.com

 ** **
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Re: Base Development vs. Best Practice Customization

[vaibhav wadekar]

Yes it is part of 7.6.04,

On 7.6.04 installed system, you can see the same listed under ..\ARSystem
directory structure

Regards/Vaibhav

On Wednesday, March 6, 2013, Shellman, David wrote:

 **

 Thanks Doug.  Is the BPCU utility part of 7.6.04 or do we need to download
 it?

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Mueller, Doug
 *Sent:* Wednesday, March 06, 2013 5:31 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: Base Development vs. Best Practice Customization

 ** **

 ** 

 Dave,

 ** **

 Best practice would be to promote your custom development from base mode
 into custom objects in the

 best practice layer.

 ** **

 The best practice layer (the overlay) contains two types of things.
 Overlays which are things that are

 customizations (modifications) to things in the base layer.  And, Custom
 objects which are objects that you

 have added to the definitions in base mode.

 ** **

 Your objects are custom objects not supplied by others.

 ** **

 This eliminates the confusion of switching modes between your custom
 definitions and making overlays of

 BMC definitions.

 ** **

 You can move things from the base layer into the overlay.

 ** **

 Note that the BPCU utility will automatically move things for you that are
 not BMC objects from the base layer

 to the best practice layer.  You probably want to fix any overlays of your
 custom object first (eliminate them

 and make the update to the object itself, then move it.

 ** **

 I hope this helps,

 ** **

 Doug Mueller

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David
 *Sent:* Wednesday, March 06, 2013 1:57 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Base Development vs. Best Practice Customization

 ** **

 ** 

 It seems we have gotten in a pickle with a few of our forms.  Looking for
 some advice/help with Base Development vs. Best Practice Customization
 using Developer Studio on 7.6.04.

 ** **

 We have a number of forms that were developed over the years.  The forms
 and workflow were all developed in house creating our own internal
 applications.  Some of these forms go all the way back to AR System version
 3.0.

 ** **

 Move forward to being on version 7.6.04 and we are modifying the forms and
 work flow with Developer Studio.  For any changes we need to make to any AR
 System forms, we make sure that we’re working in Best Practice
 Customization to make sure that Overlays are used for future upgrades.  **
 **

 ** **

 While working on the homegrown apps, we were using Base Development Mode.
 It seems that periodically, individuals would be working on the home grown
 forms in Best Practice Customization Mode.  We are starting to see some of
 the forms showing up as
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Re: Email Eng Issue

[vaibhav wadekar]

What version of email engine? Try using latest patch of emaildaemon.jar
file? There are lot of KA's available if you search the string email+
ArrayIndexOutOfBoundsException
in bmc knowledge base

Hope this helps

Regards/Vaibhav

On Tuesday, March 5, 2013, Ramy S. Ayoub wrote:

 **
 Dears,

 we have problem with Email eng with below code in error form


 100

 java.lang.ArrayIndexOutOfBoundsException: 100

 at java.util.Arrays$ArrayList.get(Unknown Source)

 at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source)

 at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source)

 at
 com.bmc.arsys.emaildaemon.ARSystemModule.getEntries(ARSystemModule.java:758)

 at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:435)

 at com.bmc.arsys.emaildaemon.FormBase.loadEntries(FormBase.java:425)

 at
 com.bmc.arsys.emaildaemon.CreatorModule.doMessageQuery(CreatorModule.java:1211)

 at com.bmc.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:348)

 at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

 at java.lang.Thread.run(Unknown Source)




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Re: Issue with Overview ITSM 7.6.4 SP 4

[vaibhav wadekar]

Solution

Documented as defect SW00439943 to be fixed in ARS 7.6.04 SP5.


You can request for hot fix by creating support ticket


Regards/Vaibhav


On Tuesday, March 5, 2013, Pargeter, Christie :CO IS wrote:

 **

 Hi all –

 I had my server team copy my dev server and make that my qa server.  I
 thought I got all the old server references replaced with the new name but
 when I go to the overview console it says Authentication failed ARERR 623.
 Everything else seems to work.  Any ideas?

 ** **

 ARS 7.6.4 SP 4

 ITSM 7.6.4 SP 4

 RKM 7.6.4 SP 4

 SLM 7.6.4 SP 1

 Window 2008 – 64 Bit

 MS SQ 2005

 IIS/Tomcat

 MidTier 7.6.4 SP 4

 ** **
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Re: AR System SP4

[vaibhav wadekar]

Starting from 7.6.04 sp2, we have added support for java 1.7

  Support to Oracle Java 7

In Service Pack 2, Oracle® Java® version 7 support has been provided for
BMC Remedy AR System. You can install BMC Remedy AR System 7.6.04 SP2 on
the Java 7 platform.


https://docs.bmc.com/docs/download/attachments/165478929/ARS_SP2TB_7604.pdf?version=1modificationDate=1348213201000


Hope this helps

Regards/Vaibhav

On Saturday, March 2, 2013, Ramy S. Ayoub wrote:

 **

 Dears,



 What is the version compatibility with SP4 for Java , as we are facing
 issues with Email Eng



 OS windows ,

 --









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Re: Install patchs to sec ARserver

[vaibhav wadekar]

You can set below variables and launch the installer


   1.

 1.

  c  Set the environment variables BMC_AR_LOADAPP_SKIP and
  BMC_LOADAPP_SKIP to TRUE. This will enable the application installers to
  perform only the OS level installation without loading the
application into
  the database.

http://documents.bmc.com/supportu/documents/28/73/142873/142873.pdf?rendition=pdfdoctype=Installation%2520Manualtitle
=BMC%2520Remedy%2520IT%2520Service%2520Management%2520Installation%2520Guideprdname=BMC%2520Remedy%2520Asset%2520Management%2520Application%2520version=Version%25207.6.03date=31-Aug-2010description=Describes%2520how%2520to%2520install%2520BMC%2520Remedy%2520ITSM%2520applications.searchid=1362635830219

Hope this helps.

Regards/Vaibhav


On Saturday, March 2, 2013, Ramy S. Ayoub wrote:

 ** After finishing installation of the patchs ITSM 7.6.4 , we should do
 the same for the sec server , it's recommended to migrate the files  only
 without running the installation ?



 --

 *Ramy Ayoub*
 Products and Service Delivery

 Business Process Automation

 Vodafone – Egypt

 Phone: +20100441441
 Email: ramy.ay...@vodafone.com javascript:_e({}, 'cvml',
 'ramy.ay...@vodafone.com');

 Smart Village,

 Vodafone-Egypt C2 Building
 Cairo/Alex – Desert Road

 KM28, Smart Village








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Re: MidTier raises ORA-00904, User tool doesn't

[vaibhav wadekar]

I believe When ORA-00904 occurs, you must enter a valid column name as it
is either missing or the one entered is invalid. The invalid identifier
most common happens when you are referencing an invalid alias in a *select*
 statement.

What happens when you look at the t table structure for T740

Desc t740

Does this list the column C536870919?

Also, when you run below query from db, does it work

Select C536870919 from t740;

Can you enable SQL log and paste the snippet of logs when you click on that
drop down list.

Regards/Vaibhav


On Friday, February 8, 2013, Nau, Michael wrote:

 **

 Hi List, here’s some error I encountered this morning:

 ** **

 We have a custom form – display-only, just a customized view of the data
 on TMS:Task. The form hasn’t been touched in years. It’s so old, I don’t
 even know if anyone has ever opened it in the webclient. On it, there is a
 menu to select a support group and a drop-down list to select a task
 status. When the users changes on of these two fields, a table showing the
 tasks is refreshed, using the selected values as EXTERNAL qualifications.
 Works without any problems on the User Tool.

 ** **

 Now…on the webclient the form takes unusually long to load. The table is
 not showing, not at all, not even the header / footer. Now it gets really
 interesting: When the user selects a status from the drop-down list,
 ORA-00904 is raised, pointing to T740.C536870919, and ARWARN 311. This
 is the drop-down list itself.

 ** **

 What I’ve done: 

  - flushed cache

 - restarted midtier

 - checked the form and all field names for characters the midtier could
 trip over

 - renamed the drop-down list and the table

 ** **

 ** **

 AR 7.0.0.1 / Solaris / Oracle 11gR2

 MidTier 7.5.00 7 RHEL / tomcat 5.5.32

 ** **

 ** **

 Have a nice weekend,

 Michael Nau

 ** **

 IT Infrastructure  Customer Services

 ING-DiBa AG

 Theodor-Heuss-Allee 100

 60486 Frankfurt am Main

 Telefon 069 / 27 222 66596

 m@ing-diba.de javascript:_e({}, 'cvml', 'm@ing-diba.de');

 www.ing-diba.de

 ** **
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Re: AR Server installation fails on Windows 2008 R2 Server

[vaibhav wadekar]

Hi manjiri,


Did you launch the setup.exe or setup.bat?


Also you can launch the installer in debug mode by pressing ctrl. + L key
with start of installer to get more info on the error

Regards/Vaibhav

On Thursday, February 28, 2013, Manjari Shrestha wrote:

 **
 Hello,

 I am trying to install 8.1 on Windows 2008 R2 server and I get error
 InstallAnywhere has stpped working. Has anyone tried to install 8.1 on 2008
 R2? I was able to run the install on my workstation without issue.

 Thanks
 Manjari
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Re: SRM:AppTargetData form

[vaibhav wadekar]

*0-Len Char* Abbreviation for zero-length character field. If you specify *
Yes*, you allow the character field to be unlimited length for users to add
input.

https://docs.bmc.com/docs/display/public/srm80/Defining+target+data+from+third-party+applications

Hope this helps

Regards/Vaibhav




On Fri, Feb 22, 2013 at 2:42 AM, shashidhar M S
shashi.catch...@gmail.comwrote:

 Hi All,

 I have a query regarding SRM:AppTargetData form. I would like to know the
 use of 0-Len Char in this form. I can see that, it has Yes or No
 selection values. What is the significance of this?

 Thanks in advance!

 Regards,
 Shashi


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Re: BMC Remedy ARS Service could not Start

[vaibhav wadekar]

Can you start Arserver from command line

Windows

arserver.exe -i . -m

Unix - copy the arserverd line from armonitor and paste the output you
receive on the console.


Regards/Vaibhav


On Fri, Feb 22, 2013 at 3:41 AM, Naoufal El Hilali 
naoufalelhil...@gmail.com wrote:

 **
 Hello guys,

 I am trying to start the arsserver service but I cannot start it.

 When I check the event log I got an error said:

 *390600 : Une licence fixe d'application de ce type a été attribuée à
 plus d'utilisateurs que le nombre de licences valides en votre possession :
 (ARERR 9852) : BMC:Problem Mgmt*

 which is in English:
 *An Application fixed license of this type has been assigned to more
 users than the number of*
 *valid licenses you have*

 Can any one please help me, I tried to reboot the server but it does not
 work
 Naoufal El Hilali
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Re: how to get full SQL logs?

[vaibhav wadekar]

Yes it's looks like non admin user performing some operation as it looking
for groups to which user belong to. If it is admin user, you might see
short version of SQL.


To get complete SQL statement, you can set the parameter Rahul suggested in
ar.cfg

Regards/Vaibhav

On Wednesday, February 20, 2013, laurent matheo wrote:

 **
 Hi List ^_^

 I have a little question, when I log SQL with ARS it happens that some
 very long SQL queries (like nearly 4k) are truncated and finish by ...,
 for example (I just post the begin and the end of it):
 ///
 SELECT COUNT(*) FROM T2120 WHERE T2120.C23009 = 'ACTIVITY') AND
 (T2120.C100427 = 'SGP0211') AND (T2120.C7 = 20) AND (T2120.C7
 = 40)) OR ((T2120.C23009 = 'MAINCHANGE') AND ((T2120.C100427 =
 'SGP0211') OR (T2120.C100079 = 'SGP0211') OR
 (T2120.C100079 = 'SGP0211'))
 (...)
  OR (T2120.C60900 LIKE '%;20031;%') OR (T2120.C60900 LIKE
 '%;17;%') OR (T2120.C60900 LIKE '%;100107;%') OR (T2120.C60900
 LIKE '%;2;%') OR (T2120.C60900 L...
 ///

 Is there a way to get / log the full SQL query? I mean, apart asking the
 DBA since when we have those logs it's too late to ask them for it.

 Best regards.


 Laurent.

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Re: Installer Issues with 7.6.4 SP 4 Online Help

[vaibhav wadekar]

If you are getting below message when you access
++
Please wait while help system starts..
++

For Tomcat installed with the AR Server the servlet below needs to be
modified:

servlet
servlet-namedefault/servlet-name
servlet-classorg.apache.catalina.servlets.DefaultServlet/servlet-class
init-param
param-namedebug/param-name
param-value0/param-value
/init-param
init-param
param-namelistings/param-name
param-valuetrue/param-value --This should be changed
from false to true.
/init-param
load-on-startup1/load-on-startup
/servlet

After you do this you'll need to restart apache services (I also restarted
Remedy).


Hope this helps.

Regards/Vaibhav



On Mon, Feb 18, 2013 at 9:26 AM, Pargeter, Christie :CO IS cparg...@lhs.org
 wrote:

 **

 For Change, Incident  Problem I get the frames but there is no data in
 any of the frames.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain
 *Sent:* Monday, February 18, 2013 8:20 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Installer Issues with 7.6.4 SP 4 Online Help

 ** **

 ** 

 If they installed check that web paths in the share application properties
 form are valid (Property Name = Help File Path)

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *ravi rai
 *Sent:* 18 February 2013 16:15
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Installer Issues with 7.6.4 SP 4 Online Help

 ** **

 ** 

 Check Web.xml on Apache tomcat  Conf directory 

 Changing the listing param value to true might help

 ** **



 Thanks
 Ravi Rai 
 --

 Date: Mon, 18 Feb 2013 07:14:57 -0800
 From: cparg...@lhs.org
 Subject: Installer Issues with 7.6.4 SP 4 Online Help
 To: arslist@ARSLIST.ORG

 ** 

 Did anyone have any issues with the Online help installers for ITSM 7.6.4
 SP 4?  My CRQ, INC, PBI  SLM are all broken.  I did install them under
 IIS.  RKM  CMDB do work.

  

 Thanks

  

 ARS 7.6.4 SP 4

 ITSM 7.6.4 SP 4

 RKM 7.6.4 SP 4

 SLM 7.6.4 SP 1

 Window 2008 – 64 Bit

 MS SQ 2005

 IIS/Tomcat

 MidTier 7.6.4 SP 4

  

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Re: Work Order search issue

[vaibhav wadekar]

Did you turn on SQL logs when searching via requester and see if the
strings you passing the requestor name ( First Name last Name ) are search
accordingly or does it use different criteria.

Regards/Vaibhav


On Mon, Feb 18, 2013 at 2:39 AM, shashidhar M S
shashi.catch...@gmail.comwrote:

 Its 7.6.03. But the issue is not only in the WOs raised via SRM. It can be
 replicated on the WOs directly created from WO console.


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Re: Service Packs and Patches

[vaibhav wadekar]

Hello Rishi,

This new process started with 8.0 will continue with next releases.

The patch install will be on top of the GA build or Service Packs.   The
patch installer requires that the product already be installed at the
appropriate version and Service Pack level for that particular patch.  The
patch installer only includes items (files and defs) that were fixed in
that patch and is not a complete install of the products.  The patch
install checks for the correctly installed versions.

Service Packs will be roll-ups of patches and will generally include all
the fixes from the prior patches.The Service Pack install is a complete
install and the GA build does not have to be installed first.   In general,
a Service Pack should always be applied with the installer rather than
trying to do a file by file install.

 If a customer wants to do an initial install of say 8.0 Patch 2,  he must:

1.  Install 8.0

2.  Install Patch 2

3.

Same goes with any subsequent patches;  the Hotfixes should only be built
off the latest patch unless a significant business case arises.

Once a Service Pack comes out, then the hotfixes will be based on that
until its first patch comes out.

 Service Packs,  Patches, and Hotfixes are cumulative.   They contain all
the fixes that were built prior to its release.

Hope this helps.

Regards/Vaibhav



On Mon, Feb 18, 2013 at 9:47 AM, Rishi R remedyri...@gmail.com wrote:

 **

 Hi List,

 With 7.6.xx, the BMC product updates were “Service Packs” instead of
 “Patches” – presumably for compliance etc. (new functionality can be added
 in “Service Packs” and not “Patches” – I am told)

 Come 8.0, it seems “Patches” are back – does anyone know if the policy has
 changed back to pre-7.6.xx era? Or there could be 8.0 Service Packs and
 Patches as well?



 Thanks,
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Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue

[vaibhav wadekar]

Note:In BMC Remedy AR System 6.x, it is possible to run a BMC Remedy AR
System server in non-Unicode mode with a Unicode database. In BMC Remedy AR
System 7.x and later, this type of configuration is not supported.

I have tried in my test system prior to upgrade and it worked well.

01. export the database dump

exp system/admin tablespaces=ARSYSTEM file=ARSYSTEM.dmp

02. Import again within the database which is configured as unicode instance

imp system/admin tablespaces=arsystem file=arsystem.dmp FROMUSER=ARADMIN
TOUSER=ARADMIN

When you import it on unicode instance, it will do charset conversion

Export file created by EXPORT:V10.02.01 via conventional path
import done in US7ASCII character set and AL16UTF16 NCHAR character set
import server uses AL32UTF8 character set (possible charset conversion)

03. once you able to get the db import, run the 7.1 installer and select
unicode this time
04. Perform upgrade install of 7.6.04.


Hope this helps

~ Vaibhav



On Tue, Feb 12, 2013 at 10:56 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 What do you have on the ARS server for the language environment variables?

 LANG, LC_ALL, NLS_LANG


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
 Sent: Tuesday, February 12, 2013 11:11 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue

 ** Hi Kiran,

 I'm afraid I don't quite understand your suggestions, please note our
 current frame:

 given that

 1) we need to upgrade from 7.1 to 7.6.04 but we need to stay on our
 current app server machines and our current db machines
 2) our current production ARS 7.1 installation is non UNICODE and current
 oracle db is UNICODE and everything has always been running fine so far

 what's puzzling for us is that it seems that the upgrade from 7.1 to
 7.6.04 (running the installer) is forcing us to convert our ARS app server
 installation from non UNICODE to UNICODE, while we would like to avoid that
 because it would imply extra costs, time, maybe machines etc..

 Answers from BMC on this topic so far have been that either we convert our
 oracle instance from UNICODE to non UNICODE to continue with the upgrade,
 OR we do a new fresh install of ARS 7.6.04 on a new db instance, in
 UNICODE, and then move objects and data from current servers to new
 instances/servers.

 Both ways are hardly viable for us, due to a number of
 reasons/constraints, that's why we're seeking advise here

 thanks for your help

 Kind Regards,
 Antonello Monizza

 -Original Message-
 On Tue, Feb 12, 2013 at 4:45 PM, Hullule, Kiran  wrote:
 **
 The option that I can think of is (to convert your non Unicode data to
 Unicode ) use remedy migrator tool and migrate your non unicode server to
 Unicode server (making sure you have identical setup ready )- 7604 as that
 of 7.1 when it comes to the applications. OR another option is use remedy
 migrator between existing 7.1 non Unicode to new 7.1 unicode server , this
 will take care of all characters , localized data conversion, then upgrade
 ARS only to 7604 - run BPCU tool to identify your customization and convert
 them into overlay. Once this is done think of rest of the application
 upgrade.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
 Sent: Monday, February 11, 2013 10:39 PM
 To: arslist@ARSLIST.ORG
 Subject: Upgrade ARS 7.1 to ARS 7.6.04 SP4 - UNICODE issue

 ** Hello listers,


 we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an
 Oracle DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with
 UTF8

 As a first step we're doing the upgrade on our dev environment, then we'll
 proceed with test env and finally with prod

 During the installation process, after the Type of Installation (Upgrade,
 Overwrite, Server group) step, for which we selected the Upgrade option,
 the Installer gave us the following error:

 The database is configured for UNICODE but your system LANG variable is
 set to C
 You must change your LANG variable to a supported UNICODE language before
 you can complete this installation

 Now:
 1) our current ARS 7.1 non UNICODE installation has been always running
 without any problem on a UNICODE Oracle db
 2) our idea is to avoid all the complications involved in transforming our
 ARS installation into a UNICODE ARS, mostly because we realized in the past
 that it wasn't possible to change ARS from non UNICODE to UNICODE during
 the execution of the ARS 7.1 upgrade scipt, and BMC told us to do a fresh
 new installation and data exp/imp instead, which is not feasible for us

 We just opened a ticket to BMC and they told us that the upgrade from
 Non-Unicode to Unicode environment and Unicode to non-Unicode is not
 supported from ARS 7.5 onward, and that we should tell our DBA to change
 the database to 

Re: Critical: Server Hung

[vaibhav wadekar]

conquery.jar

ITSMCommonUtils.jar

These are multi-threaded versions of the existing jar files so these need
to replace the existing ones located in the pluginsvr\qry directory (i.e.
C:\Program Files\BMC Software\ARSystem\pluginsvr\qry.

You can test by extracting patch 04 installer and put this jar to your
system to see if the problem resolved.

Regards/Vaibhav


On Mon, Feb 4, 2013 at 1:58 PM, ravi rai ravira...@hotmail.com wrote:

 **
 Kathy,
 Check with BMC Support. we faced this in 7604 SP2 and there was issue with
 Overview console.
 Overview console was single threaded. They provided a Jar file fix for the
 same


 Ravi


 --
 Date: Mon, 4 Feb 2013 13:52:12 -0800
 From: remedyr...@gmail.com
 Subject: Re: Critical: Server Hung
 To: arslist@ARSLIST.ORG


 **
 Kathy, how many rows are in the table referenced by the console?  I've
 seen this happen in some versions where the form doesn't get cleared, and
 the SQL queries bog the system down.

 Rick


 On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris kathymorris...@aol.comwrote:

 **

 Hi,

 ** **

 AR System 7.6.03 

 ITSM 7.6.04 SP1. 

 ** **

 The incident management console hangs and hoses the system when users
 access the  Incident Management Overview console.

 My understanding is that thru a row-level access query, users see the
 incidents for the group they are member of.

 If users are a part of many groups, however this can cause problems.

 How can we prevent this query from crashing the system to the point where
 our database is unresponsive.

 Are any others experiencing this performance issue?

 Any ideas on what we can do to get our system to a stable state?
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Re: AREA LDAP

[vaibhav wadekar]

You just need to make changes in ldap config form and it will update
ar.cfg/at.conf respectively.

Regards/Vaibhav

On Monday, January 28, 2013, rajkiran Alle wrote:

 Hi,

 I need to modify the existing Bind User and Bind password for LDAP
 authentication, Is it enough if i just modify user and password in AREA
 LDAP Plugin or else in addition to this do i need to modify some where else
 ?

 Thanks


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Re: Mobile Approvals

[vaibhav wadekar]

Hi Shawn,

BMC has a product called - *BMC Remedy ITSM - Mobility Best Practices* is a
system for *mobilizing the BMC Service Request Management application and
Approval Central application*. BMC Remedy ITSM - Mobility allows a user to
browse and search through the BMC Service Request Management Service
Catalog for Service Request Definitions and to then submit Service Requests
(SRs) from a mobile device.

The current Version is 7.6.04 and with sp3 it provide support for SRM 8.0.

To my knowledge, I am not aware for support of Change approval though.

Regards/Vaibhav






On Thu, Jan 17, 2013 at 10:46 AM, Shawn Scutchings 
shawn.scutchi...@gov.ab.ca wrote:

 **

 Hello,



 My management has expressed interest in being able to do
 approvals, SRM and Change, on their mobile devices. I know BMC offers some
 mobile solutions for this but was wondering if there were any other
 products out there that could facilitate this. Any opinions and or
 experiences with any mobile solutions would be appreciated.



 Thanks





 *Shawn Scutchings *| ITSM
 Phone: (780) 644-3160 |Fax: (780) 638-5948

 Email:*shawn.scutchi...@gov.ab.ca*


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  This email and any files transmitted with it are confidential and
 intended solely for the use of the individual or entity to whom they are
 addressed. If you have received this email in error please notify the
 system manager. This message contains confidential information and is
 intended only for the individual named. If you are not the named addressee
 you should not disseminate, distribute or copy this e-mail.
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Re: Mobile Approvals

[vaibhav wadekar]

I found it that with BP module of mobility we do provide support for change
approval

http://docs.bmc.com/docs/display/mobitsm7606/Symbols+used+in+the+Approvals+application

~ Vaibhav


On Thu, Jan 17, 2013 at 10:46 AM, Shawn Scutchings 
shawn.scutchi...@gov.ab.ca wrote:

 **

 Hello,



 My management has expressed interest in being able to do
 approvals, SRM and Change, on their mobile devices. I know BMC offers some
 mobile solutions for this but was wondering if there were any other
 products out there that could facilitate this. Any opinions and or
 experiences with any mobile solutions would be appreciated.



 Thanks





 *Shawn Scutchings *| ITSM
 Phone: (780) 644-3160 |Fax: (780) 638-5948

 Email:*shawn.scutchi...@gov.ab.ca*


 ---






  This email and any files transmitted with it are confidential and
 intended solely for the use of the individual or entity to whom they are
 addressed. If you have received this email in error please notify the
 system manager. This message contains confidential information and is
 intended only for the individual named. If you are not the named addressee
 you should not disseminate, distribute or copy this e-mail.
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Re: ARS, Atrium, ITSM, etc. 7.6.04 and patches 003 and 004...

[vaibhav wadekar]

HI Joe,

There is no Patch 003 for ITSM and yes patch 004 is available across
Platform ( AR, Approval, Midtier) and ITSM, SRM .

As far as known issues, you can visit below page

https://docs.bmc.com/docs/display/itsm7604/Known+issues+for+Service+Pack+4

Hope this helps.

Regards/Vaibhav


On Mon, Jan 7, 2013 at 7:05 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 *Question 1*

 Although the versions and patch releases in the past had barely been
 chronologically consistent, BMC has managed to do a fair job of keeping
 this fairly consistent over the past few releases, both major and
 maintenance.

 ** **

 However I do not see a patch 003 for the ITSM application. I see one for
 the AR Server, Approval, Atrium, RKM and almost all other complimentary
 tools with the exception of the ITSM suite.

 ** **

 Was patch 003 never released for the ITSM suite??

 ** **

 Was it released and then recalled?

 ** **

 *Question 2*

 Is patch 004 for 7.6.04 released for the whole suite? Are there any major
 problems anyone had with it?

 ** **

 Joe

 ** **
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Re: Restoring an ARSystem MS SQL DB to new Virtual Server Env

[vaibhav wadekar]

Are you applying a permanent key or temp/eval key. From the error message,
either it could be license key is wrong or there is a space when entering
the license details. You can easily cross check that with BMC support if
the key is valid or not.

Regards/Vaibhav


On Fri, Dec 28, 2012 at 12:44 PM, Bryan Stevenson cbs...@msn.com wrote:

 I have verified the Host ID.


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Re: Any tool similar to Abydos Analyser!!

[vaibhav wadekar]

Hello Stan,

I think the use of sub-processes would support this.

 There are 2 options:

A *sub process task* is a way of linking in another process. When tasks are
created, tasks for the main process are created, along with tasks for the
sub process. The linking is done in such a way that the sub process runs
all its tasks before passing control back to the main process tasks. I have
tested with a 3 level process, which is attached. This is a good way of
reusing a set of tasks that are the same in several processes. If using
this, the sub process used should not have a starting task set, otherwise
it will be assigned before the sub process task has been reached. Note also
that you need to be careful when changing the sub process that you also
update the version number in the  sub process task in the parent process,
this is not done automatically.



A *start new process action*. When this action is run, additional tasks are
generated at run time for the process defined. These additional tasks are
run concurrently with the calling process, so slightly different to a *sub
process task.*


*hope this helps*


*Regards/Vaibhav
*



On Thu, Dec 13, 2012 at 9:43 AM, Stanley Feinstein 
st...@projectremedies.com wrote:

 **

 Hi Tauf.

 ** **

 Thanks for your feedback.  The reason you want to have ad hoc tasks is the
 always prevalent reality: the 80/20 rule.  80% of the time, the tasks in
 the pre-defined process fit the request, but 20% of the time it doesn’t.
 

 ** **

 The other purpose is for new processes and enabling your help desk people
 to, when they see the need for a new process, use an ad hoc task capability
 to create new processes on the fly.  The ad hoc task capability should
 change any Remedy ticket into a multi-task process on the fly.

 ** **

 You didn’t answer my question: can the process be more than one level
 deep.  Can it be parent / child / grandchild or more?

 ** **

 Thanks.

 ** **

 Stan Feinstein

 w. 310-230-1722.

 c. 310-428-5748.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
 *Sent:* Thursday, December 13, 2012 9:23 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Any tool similar to Abydos Analyser!!

 ** **

 ** Susan/Stan,

 As a customer, I'll try to answer to the best of my ability.
 The reason it doesn't come with ARS is probably because in order to get
 your processes that you build to work within Remedy, it needs to leverage
 Task Management. That is the underlying engine that your processes use to
 actually enforce the flows you build. It's all within TMS.
 Because of that, you also cannot insert Ad-Hoc tasks in there as it would
 break the pre-built nature of the process flow. The whole idea is to
 enforce a standard process. Ad-Hoc would break that in most cases. 

 ** **

 On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com
 wrote:

 ** And what happens if you're not an ITSM user, a custom only shop.  Why
 doesn't it come with ARS as opposed it ITSM?

 ** **

 On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar 
 wadekar.vaib...@gmail.com wrote:

 ** Hello Vikram,

 Abydos analyser is now replaced with Process Designer 8.3.2 and comes with
 ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM
 Suite area.

 These are the benefits of process designer

 Process Designer is the quickest and most cost effective way of
 implementing new processes such as Change and Service requests. Remedy
 customers can quickly and easily implement processes graphically using
 Process Designer without resorting to customisation or having to update
 multiple complex templates. This means implementing processes takes a
 fraction of the time it would without Process Designer.

 Process Designer is a tool for process designers that provides a graphical
 interface to build processes that can be executed on Remedy without the
 need to develop new applications or customise existing applications or
 templates. Process Designer is particularly beneficial for systems that
 require multiple different processes and tasks depending on the type of
 request such as Change Management, Service Request Management and
 Incident/Problem Management.
 *The benefits of using Process Designer with Remedy are:*

 1. Processes that fit the business - Process Designer allows you to
 implement processes that fit the business exactly without having to
 customise existing bespoke or out of the box applications.

 2. Business user get what they want - Business users know what they are
 getting as they are able to understand and review the process in graphical
 form exactly as it is implemented.

 3. Fast Deployment at lower Cost - Process designers use a simple
 graphical interface to implement processes without needing to customise
 Remedy.

 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced
 time and effort in supporting

Re: Any tool similar to Abydos Analyser!!

[vaibhav wadekar]

Hello Vikram,

Abydos analyser is now replaced with Process Designer 8.3.2 and comes with
ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM
Suite area.

These are the benefits of process designer

Process Designer is the quickest and most cost effective way of
implementing new processes such as Change and Service requests. Remedy
customers can quickly and easily implement processes graphically using
Process Designer without resorting to customisation or having to update
multiple complex templates. This means implementing processes takes a
fraction of the time it would without Process Designer.

Process Designer is a tool for process designers that provides a graphical
interface to build processes that can be executed on Remedy without the
need to develop new applications or customise existing applications or
templates. Process Designer is particularly beneficial for systems that
require multiple different processes and tasks depending on the type of
request such as Change Management, Service Request Management and
Incident/Problem Management.
*The benefits of using Process Designer with Remedy are:*

1. Processes that fit the business - Process Designer allows you to
implement processes that fit the business exactly without having to
customise existing bespoke or out of the box applications.

2. Business user get what they want - Business users know what they are
getting as they are able to understand and review the process in graphical
form exactly as it is implemented.

3. Fast Deployment at lower Cost - Process designers use a simple graphical
interface to implement processes without needing to customise Remedy.

4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced
time and effort in supporting the Remedy applications as there is no
additional development or customisation. Significant effort is also saved
in upgrading as Remedy applications are not customised.

5. Streamlined processes – Process Designer allows the automation of
processes through the implementation of automated actions removing the
necessity of manual intervention where possible.

6. Adherence to management, compliance and audit requirements – Not only is
the process diagram a self documenting description of the process as
implemented but also the Process Tracker provides a diagrammatic view of
the current status and historical flow of every transaction through the
process.

7. Simplified User Interface – Process Designer enables decision trees to
be built quickly to provide a simplified user interface for data required
to support processes. This ensures user productivity and consistent quality
data.

8. Automated Version Control – Process Designer includes automated
generation of version-stamped processes so that you can easily roll-back to
or report on usage of previous versions without the need to get into any
workflow development.

Process Designer provides these benefits through a graphical interface that
allows process designers to build processes that can be executed within
Remedy based on tasks, dependencies, decisions, rules (such as Task
Assignment and SLAs ,actions such as get user data, updates fields and send
emails).

You can get more info from below link

https://docs.bmc.com/docs/display/public/itsm80/PDFs

Hope this helps.

Regards/Vaibhav





On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote:

 hi List,

 Can anyone point me to a tool which is similar to Abydos analyser. What we
 need is be able to see the system workflow and forms relationship in a
 pictorial way instead of doing it ourself via the dev studio and show
 relationship feature.

 Is there any such thing avaliable in real which can tell me that this is
 my application structure and this is how the forms are related to each
 other or I sholud better get going with the manual way of finding it out?

 Thanks,
 Vikram


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Re: Installing AR Server 7.6.04 on Linux machine

[vaibhav wadekar]

Hello Anand,

The installer says missing tempfile Did you running installer with
pre-created tablespace or you want installer to create tablespace.

If you let the installer takes care of the tablespace part, you wouldnt hit
into this error. Also during Database panel, select new temp tablespace.

I would do below

01. Drop tablespace, Role, user created on your Linux Db
02. Drop directory structure from /opt/bmc .../etc/arsystem
03. Run the installer again and let the installer create tablespace and
temp tablespace.
If you would want to run againest existing pre-created tablespace, you can
refer 7.6.04 Install Document Page 38


 To use a previously created tablespace in BMC Remedy AR System
1 In a SQL*Plus window, create the tablespace. For example:
create tablespace arsys
datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin#
default tablespace arsys
temporary tablespace temp
quota unlimited on arsys;

3 Create a role for the user you created in step 2 above. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create
sequence, create session, create synonym, create table, create
view, create procedure, create trigger, query rewrite to
ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;

++


Hope this helps.

Regards/Vaibhav


On Thu, Dec 13, 2012 at 1:42 PM, Anantha Jeyaprakash 
mrwebminis...@gmail.com wrote:

  LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to execute SQL
 statement],Detail=[[SQLERRORCODE]=2199 [SQLMESSAGE]=ORA-02199: missing
 DATAFILE/TEMPFILE clause [SQLSTATEMENT]=CREATE TEMPORARY TABLESPACE
 ARTMPSPC]}

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Re: Localization toolkit - translation error: 'is not a JSONObject'

[vaibhav wadekar]

Appears to me similar to a bug # SW00411857

Translate Strings is not meant for localization work. It was added as a
temporary tool which can be used to test localization by getting strings
translated from Google API.

The errors you see is not error from L10n toolkit. It is error message
returned by Google translation API.
++

Hope this helps.

~ Vaibhav


On Thu, Dec 13, 2012 at 2:20 PM, Robert Schickman 
robert.schick...@compass-usa.com wrote:

 JSONObject

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Re: Server Crashses When Deselect New User Must Change Password in the Enforcement Policy section.

[vaibhav wadekar]

Hi Kevin,

Do you see the crash stack in arerror.log? Can you just paste the crash
stack info from arerror.log

~ Vaibhav




On Wed, Dec 12, 2012 at 5:24 AM, Kevin Shaffer
kevin_l_shaf...@hotmail.comwrote:

 **
 ARS 7.6.04 SP 4

 Our server crashes if I try to deselect the New User Must Change Password
 in the Enforcement Policy section.  Here are the steps taken.


1. Login to Remedy.
2. Click on AR System Administration  AR System Administration
Console from the Home Page.
3. Click on System  General  Password Management Configuration
4. Deselect New User Must Change Password in the Enforcement Policy
section.
5. Click Apply



 The server then crashes and I must restart the services.  Has anyone else
 ran into this or have any ideas?  This happens in our Prod and Development
 environments.

 Thanks
 Kevin
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Re: Remedy login ID in People record

[vaibhav wadekar]

I would mark that record as offline and create a new record with correct
login ID. Also, when someone leave organization, you can have their people
record offline.

~ Vaibhav


On Wed, Dec 12, 2012 at 10:40 AM, Brittain, Mark mbritt...@navisite.comwrote:

 **

 Hi All,

 ** **

 When I created a People record I used the wrong login ID for a new user
 and need to correct this. The field in the People record is now read only.
 How do I correct this? Can I just go to the User form and update it there?
 

 ** **

 Also when some leaves what is the best way to remove a People record when
 the they have an account?

 ** **

 Thanks

 Mark

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 ** **

 --
 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
 is privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.
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Re: Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64

[vaibhav wadekar]

Hello Paul,

It mentioned in Sp2 tech bulletin that you need to install additional
packages when you intsall 7.6.04 sp2 and later againest RHEL 6 and higher

The version 7.6.04 Service Pack (SP) 2 installers for BMC Remedy AR System
and BMC Remedy IT Service Management (ITSM) Suite Preconfigured Stack are
supported on the Red Hat Enterprise Linux® 6 operating system.
Before you install BMC Remedy AR System 7.6.04 SP2 and BMC Remedy ITSM
Suite Preconfigured Stack version 7.6.04 SP2, perform the following steps
to installation the packages from the Red Hat install media:

1 Install the following 32-bit packages:

■ libX11-1.3-2.el6.i686.rpm
■ libXau-1.0.5-1.el6.i686.rpm
■ libxcb-1.5-1.el6.i686.rpm
■ libXext-1.1-3.el6.i686.rpm
■ libXi-1.3-3.el6.i686.rpm
■ libXtst-1.0.99.2-3.el6.i686.rpm

If you do not install these packages (32-bit), you cannot use the GUI
installers

2 Install the compat-libstdc++-33-3.2.3-69.el6.i686.rpm package.

If you do not install compat-libstdc++-33-3.2.3-69.el6.i686.rpm, you cannot
use the BMC Remedy AR System services.

Under the /usr/lib directory, verify whether the libstdc++.so.5 library is
present.
This is a part of the compat-libstdc++-33 package. If you do not find the
library, perform step 2.

4 Run the following commands to start the rpcbind process:
A # service rpcbind stop
B # rpcbind -i
C # service rpcbind status
5 Start the BMC Remedy AR System installer.

Before installing BMC Service Request Management, you must install the
following packages:
■ ncurses-devel-5.7-3.20090208.el6.i686.rpm
■ ncurses-libs-5.7-3.20090208.el6.i686.rpm


Hope this helps.

Regards/Vaibhav



On Mon, Dec 10, 2012 at 9:41 AM, Campbell, Paul (Paul) p...@avaya.com wrote:

 7.6.04 on  Red Hat Enterprise Linux Server release 6.3 (Santiago) and the
 installer failed when trying to start the arserver p

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Re: ITSM install user account in Linux

[vaibhav wadekar]

I find it more useful to run the install as root and later convert that
install to non-root. also one need to make sure there is sufficient temp
space otherwise, define IATEMPDIR variable before the install.

Prior starting install, it is always good to check
- whether DB is unicode or not
- whether specific characterset is installed and set for e.g.
LANG=en_US.UTF-8
- you able to connect to oracle database

Hope this helps.

Regards/Vaibhav



On Tue, Dec 4, 2012 at 7:56 PM, Hodgdon, Paul paul.hodg...@unh.edu wrote:

 **

 I was wondering if there is a best practice or pros/cons to which user you
 use in Linux to install the ITSM suite?  Does anyone have any
 recommendations?  

 ** **

 [image: Description: Description: Description:
 cid:image001.png@01CB1CFE.724B27B0]

 IT Accounts  ITSM Enterprise Applications Manager

 University of New Hampshire

 Client Services

 Primary: (603) 862-2377

 Alternate: (603) 862-4242

 paul.hodg...@unh.edu

 http://accounts.unh.edu

 ** **
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Re: stop/start mid-tier

[vaibhav wadekar]

On Linux/apache. below are the scripts you can use to start/stop tomcat

/opt/apache/tomcat6.0/bin
- startup.sh
- shutdown.sh
- catalina.sh start/stop

Hope this helps

Regards/Vaibhav





On Wed, Dec 5, 2012 at 7:27 AM, Brittain, Mark mbritt...@navisite.comwrote:

 **

 Hi All,

 ** **

 My admin is working on  start up and shutdown scripts for the mid-tier and
 I can’t tell him what file(s) need to be started. Couldn’t find it in the
 installation guide or KB. If anyone has a script I can use or know the
 files to execute, please let me know.

 ** **

 ARS 7.6.04 SP3

 ** **

 Mark

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 ** **

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 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
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 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.
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Re: arsystem stop

[vaibhav wadekar]

I would first check who owns the directory and files

ls -ld /opt/bmc/ARSystem/bin/
ls -l /opt/bmc/ARSystem/bin/

This will tell you the user who owns the files and directory.

You need to stop ( in order to get the .lck file released) and then start
the ARsystem.

root user is super user and able to stop/start services no matter who owns
the above files/directory.

Hope this helps.

Regards/Vaibhav


On Tue, Dec 4, 2012 at 3:16 PM, Brittain, Mark mbritt...@navisite.comwrote:

 **

 Hi All,

 ** **

 On my development server is issued the command
 /opt/bmc/ARSystem/bin/arsystem stop.  Well it failed. Did I do something
 wrong or do I have an issue somewhere?

 ** **

 Action Request System shutdown in progress.

 Action Request System Monitor shutdown failed

 Action Request System Server shutdown failed

 Action Request System Dispatcher shutdown failed

 Java Plugin Server shutdown failed

 Action Request System Assignment engine shutdown failed

 ** **

 The following processes could not be stopped and may need to be manually.*
 ***

 ** **

 ARS 7.6.04 SP3

 ITSM 7.6.04 SP2

 ** **

 Thanks

 Mark

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 ** **

 --
 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
 is privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.
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Re: Stack limit error when creating job with DMT

[vaibhav wadekar]

Hello Victor,

Start your ARServer with -k Option and include 8K stack limit.

Regards/Vaibhav



On Sun, Dec 2, 2012 at 2:24 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Jason, was there a spike in arserver process memory usage?

 Sent from my iPhone

 On Dec 2, 2012, at 5:09 PM, Jason Miller jason.mil...@gmail.com wrote:

 **

 I saw the Approaching physical stack limit error for the first time
 Tuesday night after upgrading production from 7.5 to 7.6.04 64-bit. It was
 the same progression you observed, DB timeout - stack limit - AR
 terminated.  I have only seen it once so far.

 Jason
 On Dec 2, 2012 1:30 AM, Victor vico...@gmail.com wrote:

 Hi Adhwari,

 Unfortunately I didn't get past creating the first job. After logging
 back in
 I could not find the job created in job console.

 Thanks for your time.

 Regards,
 Victor.

 On Sunday 02 Dec 2012 08:06:20 Kulkarni, Adhwari wrote:
  Hi Victor,
  This kind of error is usually observed when you are creating the first
 job
  using the 'job console'. That is the time when the UDM engine builds the
  complete dependency data required for UDM to work which takes a lot of
  resources. Do you see the same error while creating all the jobs?
  Also, can you please check if the job is created by logging back in.
 
  Regards,
  Adhwari
 
 


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Re: Remedy archiving methods

[vaibhav wadekar]

DSO is one of the option I can suggest you for archiving data from main
server.

Regards/Vaibhav


On Thu, Nov 29, 2012 at 12:01 PM, Vishal Navale vishal...@gmail.com wrote:

 **
 Hi,

 We want to archieve Remedy data archive. Currently Remedy have 3 years of
 data so we want to keep only last 15 months data.

 Setup is customized. ARS 7.5p4/ITSM 7.6/SQL2008

 Please let me know best way to achive this?

 Regards,
 Vishal

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Re: Sarch on HPD:Help Desk from taking a very long time.

[vaibhav wadekar]

Hi Adarsh,

Below are those 2 parameters


cursor_sharing=FORCE
_b_tree_bitmap_plans=False

Refer Page 39 of Performance tuning document.

Regards/Vaibhav

On Thu, Oct 25, 2012 at 8:58 PM, Adarsh adarsh.padwal...@gmail.com wrote:

 ** Hi Vaibhav

 I am not able to view the Parameters which you have suggested . could you
 please send it again..


 Regards,
 Adarsh

 On Fri, Oct 26, 2012 at 7:17 AM, vaibhav wadekar 
 wadekar.vaib...@gmail.com wrote:

 ** Adarsh,


 Based on this,it appears that it is using a bitmap index and I woud
 recommend you to try below two parameters




 So setting above two parameter will help you resolve the problem.

 Hope this helps.

 Regards/Vaibhav


 Do you know the Cursor-Sharing Parameter set to what value? Did you try
 setting that to FORCE and setting the

 On Thu, Oct 25, 2012 at 2:45 AM, Adarsh adarsh.padwal...@gmail.comwrote:

 ** Hi Joe,

 We did not find anything in the Remedy logs .. but below are findings
 from DB end

 Please find the TOP I/O consuming SQL's in the database.


 ##

 SQL_ID  6zqfj98g199pp, child number 1
 -
 SELECT * FROM ( SELECT  T2118.C1,C100161,C10,C303497300,C100
 164,C7,C100218,C105261,C100217,C103009,C100018,C
 100019,C100150,C179,C100422,C100715,C4,C100079,C1000
 000162,C102613,C105785,C105791,C100560,C100151,C1000
 99,C100056,C11,C100080,C100020,C100163,C3,C3
 03497400,C923051203 FROM T2118 WHERE ((T2118.C7  :SYS_B_0) AND
 (:SYS_B_1 = :SYS_B_2) AND (:SYS_B_3 = :SYS_B_4)) ORDER BY
 C100161 DESC, :SYS_B_5 ASC ) WHERE ROWNUM = :SYS_B_6

 Plan hash value: 4273177787


 -
 | Id  | Operation   | Name  | Rows  | Bytes |TempSpc| Cost
 (%CPU)| Time |

 -
 |   0 | SELECT STATEMENT|   |   |   |   |
 172K(100)|  |
 |*  1 |  COUNT STOPKEY  |   |   |   |
 ||  |
 |   2 |   VIEW  |   |   334K|   968M|   |
 172K  (1)| 00:34:30 |
 |*  3 |SORT ORDER BY STOPKEY|   |   334K|   332M|   373M|
 172K  (1)| 00:34:30 |
 |*  4 | FILTER  |   |   |   |
 ||  |
 |*  5 |  TABLE ACCESS FULL  | T2118 |   334K|   332M|   |
 99321   (1)| 00:19:52 |

 -

 ##

 SQL_ID  6ttp45bbmxgr5, child number 1
 -
 SELECT T2723.C1 FROM T2723 WHERE (((:SYS_B_0 = T2723.C179) OR
 (:SYS_B_1 = T2723.C490009000)) AND (:SYS_B_2 = T2723.C490008000)
 AND (T2723.C300364200 = :SYS_B_3)) ORDER BY C300364900 ASC,C1 DESC

 Plan hash value: 3787592043


 
 | Id  | Operation  | Name  | Rows  | Bytes | Cost (%CPU)|
 Time |

 
 |   0 | SELECT STATEMENT   |   |   |   | 52221
 (100)|  |
 |   1 |  SORT ORDER BY |   | 1 |   118 | 52221   (2)|
 00:10:27 |
 |*  2 |   TABLE ACCESS FULL| T2723 | 1 |   118 | 52220   (2)|
 00:10:27 |

 

 ##

 SQL_ID  6vq7xsws6ga2q, child number 1
 -
 SELECT T1581.C1 FROM T1581 WHERE ((T1581.C179 IS NULL) AND
 ((T1581.C302943300 = :SYS_B_0) OR (T1581.C301721000 = :SYS_B_1)))
 ORDER BY C3 DESC, :SYS_B_2 ASC

 Plan hash value: 736766182


 
 | Id  | Operation  | Name  | Rows  | Bytes | Cost (%CPU)|
 Time |

 
 |   0 | SELECT STATEMENT   |   |   |   | 57186
 (100)|  |
 |   1 |  SORT ORDER BY |   | 1 |58 | 57186   (1)|
 00:11:27 |
 |*  2 |   TABLE ACCESS FULL| T1581 | 1 |58 | 57185   (1)|
 00:11:27 |

 

 ##

 SQL_ID  gbzhnmm1db1tw, child number 1
 -
 SELECT * FROM ( SELECT  T2118.C1,C100161,C10,C303497300,C100
 164,C7,C100218,C105261,C100217,C103009,C100018,C
 100019,C100150,C179,C100422,C100715,C4,C100079,C1000
 000162,C102613,C105785,C105791,C100560,C100151,C1000
 99,C100056,C11,C100080,C100020,C100163

Re: How to restrict wild card searches

[vaibhav wadekar]

Allow-Unqual-Queries: F

Add this parameter in ar.cfg/ar.conf

Indicates whether the AR System server allows unqualified searches.
Unqualified searches are ARGetListEntry or ARGetListEntryWithFields calls
in which the qualifier parameter is either NULL or has an operation value
of 0 (AR_COND_OP_NONE). These searches can cause performance problems
because they return all requests for a given form. (This operation is
especially problematic for large forms.) Valid values for this option are T
and F. The default value is T (allow unqualified searches).

Note: Please Refer Page 323 of AR 7.5 Config guide for more info on this
parameter.

Hope This helps.

Regards/Vaibhav



On Thu, Oct 25, 2012 at 4:12 AM, Vishal Navale vishal...@gmail.com wrote:

 Hi,

 Is there any way to restrict wild card searches on the ARServer 7.5 p4?


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Re: Overlays??

[vaibhav wadekar]

Hi,

I know this is very basic, however please confirm the ITSM version that you
are running. To check the same, open the user Tool and Open form
SHARE:Application_Properties

Property Name- Name
Property Value - Incident

This will tell you whether it is 7.6 or 7.6.04




if it 7.6.04, you can able to create overlay for HPD:Help Desk form and do
the modification in best Practice Customization Mode.

However if it is 7.6, I would advise you to take backup of HPD:Help Desk
form by exporting it and then make changes to HPD:Help Desk. If you using
latest Dev studio againest 7.6 ITSM, you need to make sure, you are in Base
Development Mode.

Hope this helps.

Regards/Vaibhav

On Thu, Oct 25, 2012 at 6:33 AM, Brittain, Mark mbritt...@navisite.comwrote:

 **

 HI All,

 ** **

 New to 7.6 out of the box and have what is probably a really simple
 question. On the HPD: Help Desk form I need to make Notes a required field
 move the Summary field up.  However it won’t let me. I was told I need to
 create an overlay first but have not found this in the documentation yet.
 Like to confirm what I have told. Is that it or is there more to do? Also
 what guide are overlays discussed?

 ** **

 Thanks

 Mark

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company*

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 ** **

 --
 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
 is privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.
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Re: ARERR 300 Malloc failed on server

[vaibhav wadekar]

Hello Ken,

Can you confirm what Patch level you are on for AR 7.5? The current Patch
for 7.5 is I believe Patch 008, Did you try running patch 008 binary for
arserver.exe and run into similar issue.

Regards/Vaibhav


On Thu, Oct 25, 2012 at 6:45 PM, Cecil, Ken kce...@hubbell.com wrote:

 **

 I double checked and I do not have a max attach size configured.

 ** **

 I just restarted arserver and tried to attach the large word doc again
 within a few minutes of starting the server and got the memory allocation
 error.

 ** **

 I also check the autogrow setting on the database and it is set to 100MB.*
 ***

 ** **

 ** **

 Ken.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, October 25, 2012 5:22 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARERR 300 Malloc failed on server

  ** **

 ** Fascinating.  Does it happen if you try right after an AR Server
 restart; before it's memory usage starts to get to its normal operating
 level?

 ** **

 Just to double check you don't have Db-Max-Attach-Size set in the ar.cfg
 file?

 ** **

 Jason

 On Thu, Oct 25, 2012 at 1:52 PM, Cecil, Ken kce...@hubbell.com wrote:***
 *

 ** 

 Just tried with a 5.9 MB pdf. No go…  

  

 10MB text file works!

  

  

 Any ideas?

  

 Ken.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, October 25, 2012 4:43 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARERR 300 Malloc failed on server

  

 ** Just wondering.  Do you keep trying with the same file each time?  If
 so I wonder if there is something goofy going on in how the AR Server
 compresses and saves the file in the db?

  

 Is it only 4.6 MB Word docs?  Would a 4.6 MB text file do the same thing?*
 ***

  

 Jason

 On Thu, Oct 25, 2012 at 1:31 PM, Cecil, Ken kce...@hubbell.com wrote:***
 *

 ** 

 I am consistently reproducing the error by trying to attach a word doc
 that is about 4.6 MB to a Work Log entry to an Incident (also tried in a
 task and it fails there too). The error comes back in about 1 second. Here
 is the API and SQL log lines from when the error occurs.

  

 CLAT /* Thu Oct 25 2012 15:37:30.6130 */+API call

 API  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
  /* Thu Oct 25 2012 14:37:32.7550 */+CE ARCreateEntry -- schema
 HPD:WorkLog from Remedy User (protocol 14) at IP address 172.16.57.154

 SQL  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
  /* Thu Oct 25 2012 14:37:32.7550 */BEGIN TRANSACTION

 SQL  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
  /* Thu Oct 25 2012 14:37:32.7550 */OK

 SQL  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
/* Thu Oct 25 2012 14:37:32.7550
 */COMMIT TRANSACTION

 SQL  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
  /* Thu Oct 25 2012 14:37:32.7550 */OK

 API  TID: 004088 RPC ID: 399961 Queue: Fast  
 Client-RPC: 390620USER: kcecil
  /* Thu Oct 25 2012 14:37:32.7550 */-CE   FAIL

 CLAT /* Thu Oct 25 2012 15:37:31.3950 */-API call

  

 Here is the Performance Graph…. No increase.

  

  

  

 Everything else seems to be working fine for everyone. I can even attach
 smaller files ok.

  

 I triple checked the file space on all the drives on both the AR server
 and the DB server and there are at least 15GB free on all of them.

  

 I just don’t know where to look next. I still haven’t received a call back
 from supt just email asking for the logs 

  

 Someone suggested using the /3GB boot.ini switch. My question to that
 would be does that work on a 64bit version of Windows like we have?

  

  

 Ken.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Longwing, LJ CTR MDA/IC
 *Sent:* Thursday, October 25, 2012 2:34 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARERR 300 Malloc failed on server

  

 ** 

 How does the performance Graph tab look at the time of trying to add the
 attachment?

 And you have verified that you aren’t out of filespace?

  

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Cecil,
 Ken
 *Sent:* Thursday, October 25, 2012 12:18 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARERR 300 Malloc failed on server

  

 ** 

 Here are screenshots of what I see for the arserver.exe process before and
 after trying to attach a file (and getting the error)

  

Re: 8.0 quick reference -- where is it ?

[vaibhav wadekar]

You can refer below URL for any specific Documentation

https://docs.bmc.com/docs/display/public/ars8000/Locating+PDFs+and+white+papers+in+the+online+documentation

if you need specific page, you might go to Browse  Advanced  PDF Export 
And Select the page that you would want to download as a PDF.

Hope This helps.

Regards/Vaibhav

On Wed, Oct 17, 2012 at 8:08 AM, patrick zandi remedy...@gmail.com wrote:

 ** yeah, I found the 2000 page doc, I miss the master index too...
 and the search is not so good.. for me.. anyways



 On Wed, Oct 17, 2012 at 11:06 AM, Axton axton.gr...@gmail.com wrote:

 ** You can download the web based docs in pdf format.  The organization
 is pretty good.  I do wish that the site were broken into a set of pdf's
 instead of 1 giant pdf.  Splunk uses a similar interface/method of
 organization for it's documentation, but the pdf's are segmented.

 Axton

 On Wed, Oct 17, 2012 at 10:01 AM, patrick zandi remedy...@gmail.comwrote:

 ** I cannot seem to locate this doc, anyone know where it is..
 P.S -- I am not a fan of the web based docs.. at least yet..

 --
 Patrick Zandi
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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 --
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Re: Installer hanged up on a fresh install of Ar System 7604 sp3

[vaibhav wadekar]

Yes FTS will work in different Port as well.

You might have to look for the correct port number configure with
pluginsvr_config.xml available at location

D:\Program Files\BMC Software\ARSystem\pluginsvr\fts

pluginsvr_config
port9998/port
regPortMapperfalse/regPortMapper
encryptionPolicy2/encryptionPolicy
publicKeyAlg4/publicKeyAlg
publicKeyExpiry86400/publicKeyExpiry
dataEncryptionAlg1/dataEncryptionAlg
dataKeyExpiry2700/dataKeyExpiry
numCoreThreads5/numCoreThreads
numSelectorThreads2/numSelectorThreads
workQueueMonitorLogInterval0/workQueueMonitorLogInterval
workQueueTaskThreshold5/workQueueTaskThreshold

and in ar.cfg/ar.conf

Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS servername:9998

Hope this helps.

Regards/Vaibhav

On Wed, Oct 17, 2012 at 2:26 PM, SUBSCRIBE arslist prasad 
rpnampa...@gmail.com wrote:

 I left the installer for overnight and it hasn't showed any result.
 Restarted the installer and it went through with the  BMC support says it
 the archive log that caused the issue.
 I am still not sure why did the installer got hanged.
 Currently I moved from that stage and installed mid-tier Atrium, SLM, ITSM
 successfully
 We want to introduce RKM in to our environment, at time of installing FTS,
 i came across that FTS uses 9998 as default port, not sure FTS would work
 if i choose different port. (Since our remedy TCP port is 9998)
 Did any one installed FTS on adifferent port?
 Thanks
 Ravi


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Re: SRM Mappings

[vaibhav wadekar]

did you check these defects#

SW00393868 -SPRTFIX: ON Demand Problem with Phone number mapping to backend
requests in SRMS, Fix available with this defect - Fixed in 8.0


SW00429307 - Edited phone number and email are back to the original
number/email on Provide Info when submitting SR Request - Fixed in Sp4

Regards/Vaibhav


On Tue, Oct 16, 2012 at 9:17 AM, Kevin Shaffer
kevin_l_shaf...@hotmail.comwrote:

 **
 Sorta

 I am noticing, when I make a change to the phone number and email.  It is
 not pushing the phone number and email to the request or the incident that
 is created.  I am wondering if this is working as designed OOTB or if
 this is a defect with SRM 7.6.04 SP2.



 --
 Date: Tue, 16 Oct 2012 09:14:31 -0700
 From: taufc...@gmail.com
 Subject: Re: SRM Mappings
 To: arslist@ARSLIST.ORG


 **
 Those fields are SR Fields in your variable mapping. Normally, that info
 is passed into the requester info for a change/work order/incident. You can
 map the fields as you wish to whatever variables you've configured in the
 PDT. You can format the data however you wish in the variable mappings
 section of the SRD.
 Does this answer your question?

 Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!!

 Sent from my iPhone

 On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com
 wrote:

 **
 SRM 7.6.04 Patch 2

 I am hoping this is an easy question and I am overlooking something.  When
 I click on a service request to submit (that creates an Incident); I have
 the fields phone  number, email, quantity and required date available to me
 for edit. I get that I can configure which of these fields is visible.

 If I modify these fields do they get pushed anywhere to the Incident OTB
 without any configurations or customizations?  If not, I would assume that
 I have to add Phone Number, Email to the AOT, it just surprises me that
 these arent available as Target Data out of the box for Incident.

 So are other companies just pushing all the header information into the
 Summary field like the following:

 Customer Phone: 555.555.
 Email:  joeu...@bmc.com
 Qty:  2
 Required Date:  10/22/2012

 Summary:  This is a test


 OR

 Are companies adding fields to the AOT to house these values?

 Thanks
 Kevin

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Re: Installer hanged up on a fresh install of Ar System 7604 sp3

[vaibhav wadekar]

You can start the installer in debug mode by pressing Control L during the
start of the installer and at console you will see more output with install
of ARSystem.

Please confirm if you have your db in archive mode set on.

Regards/Vaibhav

On Mon, Oct 15, 2012 at 7:19 AM, Prasad nampally rpnampa...@gmail.comwrote:

 **
 Hi,
 I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2,
 Oracle DB , the installer got hanged up restarting the AR Server Service,
 their is notting i can see in the install log  AR Error or Monitor log. The
 AR System Service came up with a memory  60MB isn't should be some whee
 about 500 to 600Mb on a fresh install. Did any came across this kind of
 issue on a fresh install.
 At the database level is their any session limit that need to be set at
 the time of installing AR server?
 Thanks
 Ravi
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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