Re: AD Integration
Hi Kiran.
Can you please help me how to do the below request.
Regards.
Karthick
On Wednesday, 17 April 2013, Hullule, Kiran wrote:
**
Yes you can achieve this. The Authentication Login Name field (field id
117) on the User form interacts with the User Name field in the Login
dialog box according to the following rules:
If the Authentication Login Name field is present on the User form (this
field has a value of your LDAP login name) the value contained in this
field is used for authentication (Refer +VL call in plugin logs) instead of
the name entered in the User Name field in the Login dialog box.
For backwards compatibility, if the Authentication Login Name field is not
present on the User form or the value in this field is NULL, then the user
is authenticated with the information entered in the User Name field in the
Login dialog box and that authentication will be based on Local remedy
authentication.
To accomplish this you MUST have Cross Reference Blank Password
parameter set to True (i.e. Blank password in User form for the user).
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Wednesday, April 17, 2013 12:57 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
** Hi Kiran.
** **
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
** **
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Hi Kiran,
It works fine and Special thanks for your support and help.
Regards,
Karthick S
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
Give it a try.
Regards,
Kiran H
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:*
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
I would suggest to create BMC Support ticket for this if BMC Remedy Integrating Guide is not helping you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 23, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran. Can you please help me how to do the below request. Regards. Karthick On Wednesday, 17 April 2013, Hullule, Kiran wrote: ** Yes you can achieve this. The Authentication Login Name field (field id 117) on the User form interacts with the User Name field in the Login dialog box according to the following rules: If the Authentication Login Name field is present on the User form (this field has a value of your LDAP login name) the value contained in this field is used for authentication (Refer +VL call in plugin logs) instead of the name entered in the User Name field in the Login dialog box. For backwards compatibility, if the Authentication Login Name field is not present on the User form or the value in this field is NULL, then the user is authenticated with the information entered in the User Name field in the Login dialog box and that authentication will be based on Local remedy authentication. To accomplish this you MUST have Cross Reference Blank Password parameter set to True (i.e. Blank password in User form for the user). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');] On Behalf Of Karthick S Sent: Wednesday, April 17, 2013 12:57 PM To: arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Hi Kiran. One question for you. In my org. We have existing user profiles if we need to authenticate those users without changing their login name. Is there any way to achieve it. I seem one of the BMC doc and tried creating login alias name Field ID 117. But nothing works. Regards Karthick On Monday, 15 April 2013, Hullule, Kiran wrote: ** Glad to help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, April 15, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Sure will do tht
On Tuesday, 23 April 2013, Hullule, Kiran wrote:
**
I would suggest to create BMC Support ticket for this if BMC Remedy
Integrating Guide is not helping you.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Tuesday, April 23, 2013 12:41 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
** Hi Kiran.
** **
Can you please help me how to do the below request.
** **
Regards.
Karthick
On Wednesday, 17 April 2013, Hullule, Kiran wrote:
**
Yes you can achieve this. The Authentication Login Name field (field id
117) on the User form interacts with the User Name field in the Login
dialog box according to the following rules:
If the Authentication Login Name field is present on the User form (this
field has a value of your LDAP login name) the value contained in this
field is used for authentication (Refer +VL call in plugin logs) instead of
the name entered in the User Name field in the Login dialog box.
For backwards compatibility, if the Authentication Login Name field is not
present on the User form or the value in this field is NULL, then the user
is authenticated with the information entered in the User Name field in the
Login dialog box and that authentication will be based on Local remedy
authentication.
To accomplish this you MUST have Cross Reference Blank Password
parameter set to True (i.e. Blank password in User form for the user).
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 17, 2013 12:57 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
** Hi Kiran.
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Hi Kiran,
It works fine and Special thanks for your support and help.
Regards,
Karthick S
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
I ll chk n let u know
O
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi, Alternately you can reference the following webinar which provides a comprehensive overview of LDAP: https://communities.bmc.com/docs/DOC-1712# _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 23 April 2013 08:11 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran. Can you please help me how to do the below request. Regards. Karthick On Wednesday, 17 April 2013, Hullule, Kiran wrote: ** Yes you can achieve this. The Authentication Login Name field (field id 117) on the User form interacts with the User Name field in the Login dialog box according to the following rules: If the Authentication Login Name field is present on the User form (this field has a value of your LDAP login name) the value contained in this field is used for authentication (Refer +VL call in plugin logs) instead of the name entered in the User Name field in the Login dialog box. For backwards compatibility, if the Authentication Login Name field is not present on the User form or the value in this field is NULL, then the user is authenticated with the information entered in the User Name field in the Login dialog box and that authentication will be based on Local remedy authentication. To accomplish this you MUST have Cross Reference Blank Password parameter set to True (i.e. Blank password in User form for the user). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of Karthick S Sent: Wednesday, April 17, 2013 12:57 PM To: arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Hi Kiran. One question for you. In my org. We have existing user profiles if we need to authenticate those users without changing their login name. Is there any way to achieve it. I seem one of the BMC doc and tried creating login alias name Field ID 117. But nothing works. Regards Karthick On Monday, 15 April 2013, Hullule, Kiran wrote: ** Glad to help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, April 15, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran.
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Hi Kiran,
** **
It works fine and Special thanks for your support and help.
** **
Regards,
Karthick S
** **
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
** **
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
Give it a try.
Regards,
Kiran H
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Karthick,
Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.
Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not
able to authenticate users that have double byte characters for a password.
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, ** ** Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: ** ** *AREA-Hub-Plugin: my_area_plug-in.dll* *Plugin: areahub.dll* ** ** Plugin server thinks your arealdap plugin is setup for hub but in real it’s not. ** ** Give it a try. ** ** Regards, Kiran H ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 11, 2013 4:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Karthick, ** ** Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. ** ** Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. ** ** These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 9:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Plugin Log: ** ** PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VL AREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VL AREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TI _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Glad to help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, April 15, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TI _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran.
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
** **
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
** **
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
** **
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
** **
Give it a try.
** **
Regards,
Kiran H
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Karthick,
** **
Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.
** **
Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not
able to authenticate users that have double byte characters for a password.
** **
These are the two things that I can think of from the top of my head with
the absence of detailed errors in the arjavaplugin log.
** **
Joe
** **
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 9:49 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TI
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
AD Integration
Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 7:12 PM *To:* arslist@ARSLIST.ORG *Subject:* AD Integration ** ** ** Hi All, ** ** I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. ** ** After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. ** ** -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
I did that too and got those clear error logs.
On Wednesday, 10 April 2013, Hullule, Kiran wrote:
**
Please can you set Plugin-Log-Level to “ALL” from server admin console and
then reproduce the error,get the logs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:19 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form
** **
I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.
** **
On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential? Found user but password bad? Invalid bind user?
Invalid bind password? User not found? I am sure you will see something
useful.
Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:12 PM
*T*
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi, Is the user you have configured in the AREA forms setup for a Simple Bind in AD? The LDP.exe tool can login using different authentication methods but ARS expects a Simple Bind user to be provided and used. This user must also be specified in the AREA configuration as a fully qualified distignuishedName (including CN, OU, etc). Check with your AD team to ensure that the credentials supplied are for a Simple Bind user configuration. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM T _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
If you can share ar.cfg that will help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, April 10, 2013 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi, Is the user you have configured in the AREA forms setup for a Simple Bind in AD? The LDP.exe tool can login using different authentication methods but ARS expects a Simple Bind user to be provided and used. This user must also be specified in the AREA configuration as a fully qualified distignuishedName (including CN, OU, etc). Check with your AD team to ensure that the credentials supplied are for a Simple Bind user configuration. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:19 PM To: arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM T _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
Hi, Take a look at the following tutorial (and related tutorials): https://communities.bmc.com/communities/docs/DOC-10142 _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: 05 April 2013 05:49 To: arslist@ARSLIST.ORG Subject: Re: Ad Integration with remedy 7.1 ** I tried and configure still need some more guidance to start. On Friday, 5 April 2013, Karthik wrote: ** go through the ARS config guide and integration guide. They provide detailed information Regards, Karthik On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com javascript:_e(%7b%7d,%20'cvml',%20'rahul_pare...@bmc.com'); wrote: There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Ad Integration with remedy 7.1
Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
go through the ARS config guide and integration guide. They provide detailed information Regards, Karthik On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com wrote: There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
I tried and configure still need some more guidance to start.
On Friday, 5 April 2013, Karthik wrote:
**
go through the ARS config guide and integration guide. They provide
detailed information
Regards,
Karthik
On 5 April 2013 10:07, Parekar, Rahul
rahul_pare...@bmc.comjavascript:_e({}, 'cvml', 'rahul_pare...@bmc.com');
wrote:
There are various ways to configure AREA LDAP.
1. Authenticate unregistered Users - If this option is set then user does
not need to be exist in user form. AR tries to authenticate user using
external authentication.
2. Cross Reference Blank Password - User need to be exist in User form
with no password. In this case AR tries to cross-reference the user using
external authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using
this option. I would suggest to go through 7.1 Integration guide.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');]
On Behalf Of Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
Subject: Ad Integration with remedy 7.1
Hi All.
In my project we are planning to use AD integration with remedy.
I have configured Area form and I really don't know how to start from
there.
It is possible to authenticate user without using vendor form. ?
Can anyone help me.
I m using remedy 7.1 version.
Sent from my iPhone
___
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Where the Answers Are, and have been for 20 years
___
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Where the Answers Are, and have been for 20 years
--
- Karthik
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
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Where the Answers Are, and have been for 20 years
7.6.04 AD Integration and wildcards
Hello, Has anyone experienced an issue with AD integrations where using a percent (%) as a wildcard doesn't work? Using an asterisk does work as a wildcard. The percent sign worked in our 7.1 environment, but not 7.6.04. I have an issue open with BMC, and they said it was an already identified defect, but that they would have to escalate the issue to RD for a fix. I find it hard to believe that I'm the first one to find this, and that they wouldn't already have a fix available. Thanks, Thad ARS 7.1 (using the 7.6.04 plugin files per BMC support to fix a completely different issue) Oracle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARDBC LDAP/AD integration now runs very slow
Hi Drew I had to develop some ARDBC integration with AD few years ago, its purpose was creating CTM:People records querying User AD Table. As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users) it will be more efficient and response time will be decreased. If you're querying all domain tree, it will return you all users member of that domain, even if you need just one of two. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Drew Shuller Enviado el: Lunes, 15 de Agosto de 2011 14:47 Para: arslist@ARSLIST.ORG Asunto: Re: ARDBC LDAP/AD integration now runs very slow ** Hi Dave. The log is not really the issue. The query taking much longer than normal is. Unfortunately, don't have a good baseline log to compare with, or at least one where the log level was set to 100, the finest level, so I can't tell if the query results are typical. Also, this is a small custom app. Drew On Mon, Aug 15, 2011 at 12:30 PM, Erickson, David (INST Aqua Balance) david.erick...@ecolab.commailto:david.erick...@ecolab.com wrote: ** What precisely needs to be logged? By the time I was able to create the classes, make them show up in Incident Management console and try to create and modify an CI of the categorization subclass the log was at 1.4 GB in size. I am trying to compress the file now, but I probably won't be able to email it. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852tel:651%20293%202852 F 651 225 3375tel:651%20225%203375 E david.erick...@ecolab.commailto:jonathan@ecolab.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Monday, August 15, 2011 12:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ARDBC LDAP/AD integration now runs very slow ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC LDAP/AD integration now runs very slow
Drew; Are you certain nothing has changed on the AD side? If the query was working and now it's not, something must be different. Has the AD been moved? Also, I know you want just one record returned, but the 2000 thing caught my attention. 2000 records is the limit for an unlicensed demo server... Is your server licensed or a test environment? Siesta anyone? R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon Sent: Wednesday, August 17, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP/AD integration now runs very slow ** Hi Drew I had to develop some ARDBC integration with AD few years ago, its purpose was creating CTM:People records querying User AD Table. As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users) it will be more efficient and response time will be decreased. If you're querying all domain tree, it will return you all users member of that domain, even if you need just one of two. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Drew Shuller Enviado el: Lunes, 15 de Agosto de 2011 14:47 Para: arslist@ARSLIST.ORG Asunto: Re: ARDBC LDAP/AD integration now runs very slow ** Hi Dave. The log is not really the issue. The query taking much longer than normal is. Unfortunately, don't have a good baseline log to compare with, or at least one where the log level was set to 100, the finest level, so I can't tell if the query results are typical. Also, this is a small custom app. Drew On Mon, Aug 15, 2011 at 12:30 PM, Erickson, David (INST Aqua Balance) david.erick...@ecolab.com wrote: ** What precisely needs to be logged? By the time I was able to create the classes, make them show up in Incident Management console and try to create and modify an CI of the categorization subclass the log was at 1.4 GB in size. I am trying to compress the file now, but I probably won't be able to email it. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 tel:651%20293%202852 F 651 225 3375 tel:651%20225%203375 E mailto:jonathan@ecolab.com david.erick...@ecolab.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Monday, August 15, 2011 12:48 PM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP/AD integration now runs very slow ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC LDAP/AD integration now runs very slow
Hi Drew, What attribute in AD are you querying by? If it is something like username (samaccount) then I would think the return would be 1 record. Is it possible that the query against AD is the problem and 2000 is the limit on the return? Regarding performance you may get a little better performance if you query the AD Global Catalog. I can't remember the default port for the GC right now but I am sure the Googles know. It doesn't have all of the AD schema attributes but it has the main ones. It also doesn't fix the issue of 2000 records being returned but may provide a little relief. Jason Jason On Aug 15, 2011 10:49 AM, Drew Shuller drew.shul...@gmail.com wrote: Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARDBC LDAP/AD integration now runs very slow
Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Auto Reply: ARDBC LDAP/AD integration now runs very slow
Hello. Please note that I will have limited access to email thru August 22nd. I will reply to your message as soon as I am able. If you have an emergency please conact remedy.supp...@oracle.com. Thank you. Kimberly ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC LDAP/AD integration now runs very slow
What precisely needs to be logged? By the time I was able to create the classes, make them show up in Incident Management console and try to create and modify an CI of the categorization subclass the log was at 1.4 GB in size. I am trying to compress the file now, but I probably won't be able to email it. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 F 651 225 3375 E david.erick...@ecolab.commailto:jonathan@ecolab.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Monday, August 15, 2011 12:48 PM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP/AD integration now runs very slow ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARDBC LDAP/AD integration now runs very slow
Hi Dave. The log is not really the issue. The query taking much longer than normal is. Unfortunately, don't have a good baseline log to compare with, or at least one where the log level was set to 100, the finest level, so I can't tell if the query results are typical. Also, this is a small custom app. Drew On Mon, Aug 15, 2011 at 12:30 PM, Erickson, David (INST Aqua Balance) david.erick...@ecolab.com wrote: ** What precisely needs to be logged? By the time I was able to create the classes, make them show up in Incident Management console and try to create and modify an CI of the categorization subclass the log was at 1.4 GB in size. I am trying to compress the file now, but I probably won’t be able to email it. ** ** *Dave Erickson* ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE *ECOLAB* 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 *T* 651 293 2852 * **F* 651 225 3375 * **E* david.erick...@ecolab.comjonathan@ecolab.com *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* Monday, August 15, 2011 12:48 PM *To:* arslist@ARSLIST.ORG *Subject:* ARDBC LDAP/AD integration now runs very slow ** ** ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
LDAP/AD Integration Tool
A while back I saw a post about a tool that assists with LDAP/AD integration with Remedy. I cannot seem to find it anymore. If anyone is aware of this or any other add-on tool I would appreciate your assistance. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
