Re: Active Directory Integration Problem
Hi, I am working on this task to sync LDAP records with People form. So in that process i created a Vendor form to retrieve records from LDAP table and its throwing a error(ARERR [91] RPC call failed : RPC: Unable to receive; Asynchronous event occurred) while getting the records but when i search for single record its retrieving. We have more than 100k records in LDAP and i am guessing its not able to retrieve that a huge number. Is there any way i can avoid this problem and get all the records in to my Vendor form. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry(r) smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
I am on 8.1 and would be interested in both approaches if you can post to the list. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, March 22, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry(r) smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
I am working on a theory. I believe you can simply (maybe) copy the current Load_People DMT job / transformation that you would usually use with an excel file. This will allow you to pick up all of the validation then simply change out the excel file input and grab the data from other sources using Atrium Integrator. From there you will have to change around the data mappings to fit. I have not full proven this yet, but throwing out another idea. Also I have only been doing Remedy stuff for around 3 months so I could be completely off my rocker. - Mathew Welborn Commercial Software Developer Boise Inc. | Enterprise Applications mathewwelb...@boiseinc.com | (208) 384-7671 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, March 22, 2013 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** I am on 8.1 and would be interested in both approaches if you can post to the list. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, March 22, 2013 12:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been
Re: Active Directory Integration Problem
Here is a link to the LDAP import document: Configuring Data Management for LDAP or LDAPS importhttps://docs.bmc.com/docs/display/public/itsm80/Configuring+Data+Management+for+LDAP+or+LDAPS+import . Here is some info regarding the changes that were introduced in 8.0: Enhancements to Data Managementhttps://docs.bmc.com/docs/display/public/itsm80/Enhancements+to+Data+Management . Jason On Fri, Mar 22, 2013 at 9:44 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m ** ** Karthik – That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn’t run an Integrator job to connect to the People form, did this change in 8.x? ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Thursday, March 21, 2013 10:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Active Directory Integration Problem ** ** ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Following articles are worth reviewing - KA287254 - AD Integration:Using a Vendor Form to Update the SHR: People Form KA289736 - How to Use a Vendor Form to Update the SHR:People Form Thanks Anay.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Tuesday, January 22, 2013 5:24 AM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Active Directory Integration Problem
Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Could you just have the escalation push the Manager Name and then run a filter on People to look up the corresponding Manager Login ID in the People form? I am not extremely familiar with ITSM just yet but if you set the execution order correctly I think that should work (assuming of course that the manager has a People record). You just need to figure out what filter is throwing the error and have this new filter execute before that. -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Wednesday, March 20, 2013 3:33 PM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
If you create a staging form between the two then you can validate specific data to eliminate this issue. -Original Message- From: rajkiran Alle rajkiran...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 20, 2013 6:33 pm Subject: Active Directory Integration Problem Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
When in this situation, I will generally use a display only form as a filter rather than interacting with the People form directly. the process goes like this LDAP Vendor Form (AD Data)-- Display Only Form (DataShaper) -- CTM:People In my DataShaper Display Only form, I have filters that validate and shape the data so that I know what I try to send to CTM:People will be successful and any outliers are either ignored (if they are expected and flagged as such) or an alternative error handling mechanism is triggered. (For instance, creating an incident) In your case, with a missing manager login ID, the code for pulling in that login id would happen prior to me pushing the data to CTM:People. If I couldn't find one, I'd generate an incident. For the first few runs in a new environment, I generally don't create incidents, but instead log and actively research the kinds of problems that are happening. That way I can come up with a better ruleset and the number of incidents created in a live environment are small and less likely to be ignored. A design like this keeps the customization out of CTM:People - which is subject to change with upgrades or patches and collects all of the data shaping code in one purpose-built location so it can be easily referenced and any changes are isolated to a single integration point. It's pretty easy to throw together and it will save you many headaches down the road. Thanks, Steve On Wed, Mar 20, 2013 at 3:33 PM, rajkiran Alle rajkiran...@yahoo.comwrote: Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Hi Guys, I created a vendor form to bring the data from LDAP but total we have some thing 100,000 records in LDAP but when i do search in Remedy vendor form its showing me only 33,000. Is there any reason for this ? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Make sure Directory Page Size Base DN for Discovery parameters are set properly. I think what you are getting data in chunk. I believe ARPlugin logging will help in identifying the root cause. On Fri, Jan 25, 2013 at 3:40 AM, rajkiran Alle rajkiran...@yahoo.comwrote: Hi Guys, I created a vendor form to bring the data from LDAP but total we have some thing 100,000 records in LDAP but when i do search in Remedy vendor form its showing me only 33,000. Is there any reason for this ? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Hi, just to note, version 8.0 does actually come with a pre-configured Data Management LDAP (and LDAPS) to People integration via AI that I have used at a customer quite effectively (minor changes to the OOB Transform to handle data manipulation). It possibly could be configured for a previous version where AI is present as it is a standard AI Transform/Job. https://docs.bmc.com/docs/display/public/itsm80/Configuring+Data+Management+ for+LDAP+or+LDAPS+import Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: 22 January 2013 00:03 To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** There is no OOTB AD to People sync it has to be built. -Original Message- From: rajkiran Alle rajkiran...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jan 21, 2013 6:54 pm Subject: Active Directory Integration Problem Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Active Directory Integration Problem
Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
There is no OOTB AD to People sync it has to be built. -Original Message- From: rajkiran Alle rajkiran...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jan 21, 2013 6:54 pm Subject: Active Directory Integration Problem Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Can you please send me some documentation how to hook up the vendor form to AD if you have any, so that i will try to build the logic. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
it would be depend upon what exactly you want to do. If you are looking for authenticate users using AD, please configure AREA Plugin. If you looking for use AD data in Remedy, please configure ARDBC Plugin. You can login to Support Web check below link for AREA ARDBC Plugin configuration. https://docs.bmc.com/docs/display/public/ars8000/Using+the+AREA+LDAP+plug-in https://docs.bmc.com/docs/display/public/ars8000/Configuring+the+ARDBC+LDAP+plug-in HTH Mayuresh On Tue, Jan 22, 2013 at 10:17 AM, rajkiran Alle rajkiran...@yahoo.comwrote: Can you please send me some documentation how to hook up the vendor form to AD if you have any, so that i will try to build the logic. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
