Re: Escalation does not push vendor form data to regular form
Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Escalation does not push vendor form data to regular form
Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 *www.wwrug.com* http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Mahendra, You could use a SQL view for the LDAP connection and then use AIE to import. This also solves the known issue with not being able to use date fields when querying your vendor form. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, November 02, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly blockedmailto:john.athe...@apc.com Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com blockedmailto: john.athe...@apcc.com | Site: www.apc.com/ blockedhttp://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- * Created another vendor form, no luck * Created another escalation, no luck * Tried escalation to push vendor to another regular form, no luck * Tried with matching ids in push field action, no luck * tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. * Tried with vendor form with one field only, no luck * I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE
Re: Escalation does not push vendor form data to regular form
Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 2:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
I running 7.5 and current working on just about the samething where my vendor form is populated by employee data and I have an escalation that does a set field to modify the vendor form that kicks off the filter to move it to a workbook form to then allow the other filters run modification of the data before it gets pushed to the people form. We been used this in 6.3 also with no issues _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:16 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Escalation does not push vendor form data to regular form (UNCLASSIFIED)
We have some LDAP vendor forms on our 7.5 server where the date/time fields show relevant data and we are able to query on them. Jason On Tue, Nov 2, 2010 at 12:07 PM, Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC christopher.micha...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Mahendra, You could use a SQL view for the LDAP connection and then use AIE to import. This also solves the known issue with not being able to use date fields when querying your vendor form. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, November 02, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly blockedmailto:john.athe...@apc.comblockedmailto%3ajohn.athe...@apc.com Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com blockedmailto: john.athe...@apcc.com | Site: www.apc.com/ blockedhttp://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net blockedmailto%3ajdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.comblockedmailto%3amahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORGblockedmailto%3aarsl...@arslist.org Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net blockedmailto%3ajdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.comblockedmailto%3amahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORGblockedmailto%3aarsl...@arslist.org Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- * Created another vendor form, no luck * Created another escalation, no luck * Tried escalation to push vendor to another regular form, no luck * Tried with matching ids in push field action, no luck * tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. * Tried with vendor form with one field only, no luck * I know it was easy to create such transfer prior to 7.6.03, is there any issue
Re: Escalation does not push vendor form data to regular form
This will require a db-link sort of the thing which I will have to create to pull the data from the ldap external data source to arsystem db server in another tablespace other than arsystem and then I can go for the view form to make it available for transaction. Again database to database transaction is not recommanded in case of remedy, secondly Ldap data structure is not like our regular database structure which is quite not easy to go for it. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 11:42 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 2:16 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | *APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 *www.wwrug.com* http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Escalation does not push vendor form data to regular form
As Joe suggested below, you should be able to create a Display Only field directly on the LDAP Vendor Form. Thanks Mahesh On Tue, Nov 2, 2010 at 10:41 PM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** This will require a db-link sort of the thing which I will have to create to pull the data from the ldap external data source to arsystem db server in another tablespace other than arsystem and then I can go for the view form to make it available for transaction. Again database to database transaction is not recommanded in case of remedy, secondly Ldap data structure is not like our regular database structure which is quite not easy to go for it. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 11:42 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 2:16 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.comwrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | *APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going
Escalation does not push vendor form data to regular form
Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
