Re: Filter not working anymore
Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete the “ _c ” or does it matter? I think I read somewhere that it is fine of course to delete it from the display name but not the database. Yes or no and why or why not? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, September 27, 2013 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** True that.. cover your bases approach.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 5:03 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** IF working with a 100% home grown system, it really does not matter one way or the other.. For now. BMC could change the rules at some point. It is still best practice to use Best Practice mode. On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely.. As a general rule, if you are making any changes that would impact OTB apps, they are best done in the best practice mode and not base development. IF working with a 100% home grown system, it really does not matter one way or the other.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Friday, September 27, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore So I just got a big request to make a new form…so do it in Best Practice Mode – Custom correct? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
In database or display or both? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, September 30, 2013 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete the _c or does it matter? I think I read somewhere that it is fine of course to delete it from the display name but not the database. Yes or no and why or why not? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, September 27, 2013 4:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** True that.. cover your bases approach.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 5:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** IF working with a 100% home grown system, it really does not matter one way or the other.. For now. BMC could change the rules at some point. It is still best practice to use Best Practice mode. On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Absolutely.. As a general rule, if you are making any changes that would impact OTB apps, they are best done in the best practice mode and not base development. IF working with a 100% home grown system, it really does not matter one way or the other.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Friday, September 27, 2013 4:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore So I just got a big request to make a new form...so do it in Best Practice Mode - Custom correct? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Both On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** In database or display or both? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, September 30, 2013 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete the “ _c ” or does it matter? I think I read somewhere that it is fine of course to delete it from the display name but not the database. Yes or no and why or why not? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, September 27, 2013 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** True that.. cover your bases approach.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 5:03 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** IF working with a 100% home grown system, it really does not matter one way or the other.. For now. BMC could change the rules at some point. It is still best practice to use Best Practice mode. On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely.. As a general rule, if you are making any changes that would impact OTB apps, they are best done in the best practice mode and not base development. IF working with a 100% home grown system, it really does not matter one way or the other.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Friday, September 27, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore So I just got a big request to make a new form…so do it in Best Practice Mode – Custom correct? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.comwrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore ** ** LJ, others ** ** Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. ** ** On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I just don’t want to lose anything. *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf
Re: Filter not working anymore
Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose...testing. At first as you say...I was scared to delete the Overlay fearing that I would delete the whole thing but then again it's a text so what the heck. Anyway, deleted the overlay and then it became unmodified. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Ok...I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn't confuse you experts from my email below. :) Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Young, Ronald P. Sent: Thursday, September 26, 2013 12:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It's fine if I go back to the original and have to go back in and add the small stuff that's been added. There are several fields on the form and has several workflows so it's not a simple form. I would have to go through a lot of fields and workflows to see what's custom and what isn't . Well, actually thinking about it...I know the other guy that was here before me didn't work on Dev 8 so there is probably not much if any at all that are custom and then again I didn't even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don't want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all...only 3-4 months doing this. Aigh...LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used
Re: Filter not working anymore
No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. ** ** Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. ** ** On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. ** ** I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. ** ** I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. ** ** Jason ** ** On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes
Re: Filter not working anymore
Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn't be in base mode since it's best to do everything in Best Mode so that nothing gets lost after an upgrade? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose...testing. At first as you say...I was scared to delete the Overlay fearing that I would delete the whole thing but then again it's a text so what the heck. Anyway, deleted the overlay and then it became unmodified. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 8:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Ok...I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn't confuse you experts from my email below. :) Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Young, Ronald P. Sent: Thursday, September 26, 2013 12:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It's fine if I go back to the original and have to go back in and add the small stuff that's been added. There are several fields on the form and has several workflows so it's not a simple form. I would have to go through a lot of fields and workflows to see what's custom and what isn't . Well, actually thinking about it...I know the other guy that was here before me didn't work on Dev 8 so there is probably not much if any at all that are custom and then again I didn't even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don't want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all...only 3-4 months doing this. Aigh...LOL! Would it be best for me to just create form and some fields in say base mode and then create
Re: Filter not working anymore
1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn’t be in base mode since it’s best to do everything in Best Mode so that nothing gets lost after an upgrade? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) ** ** On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I
Re: Filter not working anymore
Got it...I guess I worded my #1 wrong as I know that Custom objects are only in Best mode...I was talking about the unmodified form that was made in an earlier version of Remedy Admin...that would be in Base mode (unmodified) and then from what I understand I then go into Best Mode and convert that origin or unmodified form to custom to do any changes. Do you really ever want to convert the custom back to base? Why or why not. I have looked at the help menu on Dev 8 but I like getting real world answers versus a tech manual. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** 1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn't be in base mode since it's best to do everything in Best Mode so that nothing gets lost after an upgrade? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 9:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose...testing. At first as you say...I was scared to delete the Overlay fearing that I would delete the whole thing but then again it's a text so what the heck. Anyway, deleted the overlay and then it became unmodified. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 8:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Ok...I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn't confuse you experts from my email below. :) Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Young, Ronald P. Sent: Thursday, September 26, 2013 12:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form
Re: Filter not working anymore
Ron, No need to go to base mode...stay in Best Practice mode, and convert the object to Custom. I the 'ideal' world...no, there is NEVER any reason to convert a custom object you create to Base, because it's not BMC's object, so it doesn't belong at that layer of things...in the real world I have had to do many of those, but primarily when moving things from versions of Remedy that support custom objects to those that don't support custom objectsbut that is really a one off scenario that's not 'standard' On Fri, Sep 27, 2013 at 8:19 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Got it…I guess I worded my #1 wrong as I know that Custom objects are only in Best mode…I was talking about the unmodified form that was made in an earlier version of Remedy Admin…that would be in Base mode (unmodified) and then from what I understand I then go into Best Mode and convert that origin or unmodified form to custom to do any changes. Do you really ever want to convert the custom back to base? Why or why not. I have looked at the help menu on Dev 8 but I like getting real world answers versus a tech manual. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** 1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. ** ** On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn’t be in base mode since it’s best to do everything in Best Mode so that nothing gets lost after an upgrade? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok
Re: Filter not working anymore
I'll let you be the first to try the Delete option on an non-custom/overlaid object and find hey where did it go? I *think* BP mode is safe but time will tell and I still don't like using Delete. On Fri, Sep 27, 2013 at 6:33 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.comwrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore ** ** LJ, others ** ** Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. ** ** On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I
Re: Filter not working anymore
We have 7.6.04 (sp2) that's why I'm not seeing it. We are moving to sp4 soon so I'll see if there's an option for that in sp4. Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 25, 2013 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make
Re: Filter not working anymore
Thanks Carl!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, September 25, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Hi, You can also use the following add-in for 7.6.04 versions of Developer Studio: https://communities.bmc.com/docs/DOC-14382 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 25 September 2013 21:50 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System
Re: Filter not working anymore
If I upgraded just my Dev Studio to 8.1 would I be able to do this? Would that be a good idea? (our ARS would still be 7.6.04 sp2) I know it's probably best practice to keep Dev Studio version in sync with your ARS... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, September 25, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Hi, You can also use the following add-in for 7.6.04 versions of Developer Studio: https://communities.bmc.com/docs/DOC-14382 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 25 September 2013 21:50 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom
Re: Filter not working anymore
Hi, No it is not recommended to use a 8.1 Developer Studio with earlier versions as this now supports granular overlays. I was at a customer recently who was using an 8.0 version against a 8.1 server and massive corruption occurred when importing/exporting definitions. Took a lot of backend work to rectify the situation due to the different versions of Developer Studio. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 26 September 2013 14:01 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore If I upgraded just my Dev Studio to 8.1 would I be able to do this? Would that be a good idea? (our ARS would still be 7.6.04 sp2) I know it's probably best practice to keep Dev Studio version in sync with your ARS... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, September 25, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Hi, You can also use the following add-in for 7.6.04 versions of Developer Studio: https://communities.bmc.com/docs/DOC-14382 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 25 September 2013 21:50 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click
Re: Filter not working anymore
I might be one of the few people that trust the BMC insiders that say it is ok to use a higher version of Dev Studio with an earlier version of AR Server (a tip I got from Evening with Engineering at WWRUG10, maybe WWRUG09). Sure there is the bug that doing this helped Dave Shellman find earlier in the year with attachment pools and panels. That is the first time I have heard of any issue. I have been using higher versions of Dev Studio with lower version of AR Server for a few years. Admittedly I didn't start this right away after being advised it was ok. I started after being frustrated with the bugs in earlier versions (7.5) of Dev Studio and lacking features. We use DS 8.1 regularly with our older AR 7.6.04 environment (I know some people are still running 4.x). 8.1 is all my team has installed just for the reasons Carl mentions; using a lower version of Dev Studio than AR Server is BAD! Since we work on 7.6.04, 8.0 and 8.1 AR Servers it is too easy to have the wrong version of Dev Studio (7.6.04) open on an 8.0 or 8.1 server. @Lisa - Yes you will be able to convert to/from base/custom if you upgrade Dev Studio. I recommend it but it is against the normal only use same version tools practice. @Carl - Dev Studio has the logic to not show options that the AR Server cannot handle such as granular overlays. Is there room for something to go wrong here? Sure but there is also room for something to go wrong when I drive down the street. There is a higher risk of me dying in my car than there is of using DS 8.1 with 7.6.04 server :) Jason On Thu, Sep 26, 2013 at 6:51 AM, Carl Wilson carlbwil...@gmail.com wrote: Hi, No it is not recommended to use a 8.1 Developer Studio with earlier versions as this now supports granular overlays. I was at a customer recently who was using an 8.0 version against a 8.1 server and massive corruption occurred when importing/exporting definitions. Took a lot of backend work to rectify the situation due to the different versions of Developer Studio. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 26 September 2013 14:01 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore If I upgraded just my Dev Studio to 8.1 would I be able to do this? Would that be a good idea? (our ARS would still be 7.6.04 sp2) I know it's probably best practice to keep Dev Studio version in sync with your ARS... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, September 25, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Hi, You can also use the following add-in for 7.6.04 versions of Developer Studio: https://communities.bmc.com/docs/DOC-14382 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 25 September 2013 21:50 To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE! It is just and example that it can be done. Inline image 2 The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/ 2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert
Re: Filter not working anymore
LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It's fine if I go back to the original and have to go back in and add the small stuff that's been added. There are several fields on the form and has several workflows so it's not a simple form. I would have to go through a lot of fields and workflows to see what's custom and what isn't . Well, actually thinking about it...I know the other guy that was here before me didn't work on Dev 8 so there is probably not much if any at all that are custom and then again I didn't even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don't want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all...only 3-4 months doing this. Aigh...LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer
Re: Filter not working anymore
Ok...I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn't confuse you experts from my email below. :) Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Young, Ronald P. Sent: Thursday, September 26, 2013 12:08 PM To: arslist@ARSLIST.ORG Subject: RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It's fine if I go back to the original and have to go back in and add the small stuff that's been added. There are several fields on the form and has several workflows so it's not a simple form. I would have to go through a lot of fields and workflows to see what's custom and what isn't . Well, actually thinking about it...I know the other guy that was here before me didn't work on Dev 8 so there is probably not much if any at all that are custom and then again I didn't even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don't want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all...only 3-4 months doing this. Aigh...LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent
Re: Filter not working anymore
Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore ** ** LJ, others ** ** Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. ** ** On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I just don’t want to lose anything. *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14
Re: Filter not working anymore
To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Todd, Thanks for the quick reply. This is actually an Overlaid form. I even tried right clicking on an unmodified form and the option to convert is not even listed. Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Figured it out...I went back into Best mode and was able to right click on an unmodified form to convert to custom if I decided but I can't the overlaid. What to do...what to do??? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.comwrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp
Re: Filter not working anymore
Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I just don’t want to lose anything. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom ** ** this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any
Re: Filter not working anymore
Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.commailto:rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush
Re: Filter not working anymore
Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base
Re: Filter not working anymore
Yes, just right click it and select Convert to Custom. That option was not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it was added in a patch?.?.? BPCU is more or less a one time thing to identify and/or convert your old pre-overlay definitions into overlay definitions. In this example it is a BMC base form. *DO NOT CONVERT TO CUSTOM THE FORM IN THE EXAMPLE!* It is just and example that it can be done. [image: Inline image 2] The video hasn't been posted yet but keep and eye on this page: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/09/17/remedy-connect--implementing-remedy-overlays This is from a webinar held this morning where Chuck (a primary architect of overlays) discussed overlays, differences between versions, limitations, QA, etc. Jason On Wed, Sep 25, 2013 at 1:13 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Is there any way to get an object that was created in Base Mode to Custom in Best Practice (and NOT Overlay?) Would the BPCU come into play to do this? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, September 25, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM objects that are new things that you have added and OVERLAID objects that are ones you have overlaid from base. If there is anything in base mode that is not from BMC, you should convert it to a custom object (you are really promoting it from base to best practice overlay mode and since there is no object there, it is a custom object. Once you do that, you should just stay in best practice mode for everything you do. New stuff, you create as custom objects. Stuff you want to change you overlay and then change the overlay copy. Anything you have created or overlaid, you just edit as needed to change it. The system takes care of everything else. And as has been mentioned, I would suggest that you DO NOT EVER name something you create BMC_ or anything with a prefix that matches the prefixes used by the applications you have installed. That way there is essentially no possibility of conflict between your custom work and anything BMC may add. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 25, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young To the world you may be one person but to one person you may be the world. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young To the world you may be one person but to one person you may be the world. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4
