Re: Please help me
Thanks everyone for your inputs. Ranjit, I am looking into your proposal.Thanks once again. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Robin, I would suggest to create a vendor form to fetch records from external source, you will have to write your own ardbc plugin (c or java and you must implement GetListEntryWithFields in plugin). Once vendor form is in place , write an active link that executes on enter and performs set field action. For active link set field action, read the data from this vendor form and select option to display list for multiple record match. regards Ranjit On Thu, 7/4/13, Robin Mathew wrote: Subject: Please help me To: arslist@ARSLIST.ORG Date: Thursday, July 4, 2013, 2:04 PM Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Hi, Anything using the C or Java API is supported from the servers standpoint. The .net-api is a wrapper around a supported API, so if your program manages to submit records, the submitted record will be a supported record. If the .net-api lacks functionality, which you would quickly find out. There is no guarantee that it will be added. There is also no guarantee of new versions. Old (current) versions of the API will work against newer servers. At least two major releases will work, but probably a lot more than two versions. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > is net API supported ? Eg creating a record. This seemed to come and go over > the last 12 years > > Sent from my iPhone > > On Jul 4, 2013, at 4:41 AM, Mahendra Mahalkar > wrote: > >> ** >> Hi, >> There are OOTB APIs like Java API, .NET API and C API. I belive you can >> achive the required functionality with these APIs. >> >> >> >> >> >> Regards, >> Mahendra Mahalkar >> >> >> On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew >> wrote: >>> Hi, >>> >>> Requirement >>> >>> When user enters a value in a field in Remedy form and press Enter,pull >>> matching records from an external system and display them in a table field. >>> >>> External System:Telecordia Granite/Oracle >>> >>> Additional information >>> >>> 1.The matching records can be many records(50-100) >>> >>> 2.Direct interaction with external system database is not supported. >>> >>> 3.Not required to store returned matching records in Remedy system. >>> >>> Proposed solution >>> >>> I proposed view form based solution,but the external team is not supporting >>> it. >>> >>> Please help me if you know any other solution for this requirement.Thanks. >>> >>> Regards >>> Robin >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
is net API supported ? Eg creating a record. This seemed to come and go over the last 12 years Sent from my iPhone On Jul 4, 2013, at 4:41 AM, Mahendra Mahalkar wrote: > ** > Hi, > There are OOTB APIs like Java API, .NET API and C API. I belive you can > achive the required functionality with these APIs. > > > > > > Regards, > Mahendra Mahalkar > > > On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew wrote: >> Hi, >> >> Requirement >> >> When user enters a value in a field in Remedy form and press Enter,pull >> matching records from an external system and display them in a table field. >> >> External System:Telecordia Granite/Oracle >> >> Additional information >> >> 1.The matching records can be many records(50-100) >> >> 2.Direct interaction with external system database is not supported. >> >> 3.Not required to store returned matching records in Remedy system. >> >> Proposed solution >> >> I proposed view form based solution,but the external team is not supporting >> it. >> >> Please help me if you know any other solution for this requirement.Thanks. >> >> Regards >> Robin >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Hi Robin, As per your requirement, I would suggest remedy Web Services. Case Study - 1. When user will hit enter on field, push entry record in one of the custom form lets say "A" 2. Write consume third party web service (Telecordia Granite/Oracle) on form "A" with the help of filter. 3. As Web service consume result - you can create single or multiple records in second staging form say "B" Please refer BMC Third Party Integration Guide for more details. 4. Create table field on form which will visible to end user i.e where end user hit enter. 5. Point table field to Form "B" and refresh it using same workflow. This is very convinient way in such requirement as stated above. I hope this will help you. Thanks Kiran Patil On Thu, Jul 4, 2013 at 2:04 PM, Robin Mathew wrote: > Hi, > > Requirement > > When user enters a value in a field in Remedy form and press Enter,pull > matching records from an external system and display them in a table field. > > External System:Telecordia Granite/Oracle > > Additional information > > 1.The matching records can be many records(50-100) > > 2.Direct interaction with external system database is not supported. > > 3.Not required to store returned matching records in Remedy system. > > Proposed solution > > I proposed view form based solution,but the external team is not > supporting it. > > Please help me if you know any other solution for this requirement.Thanks. > > Regards > Robin > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Hi Robin, Is there a specific reason for not supporting the View Form? You could use the APIs as Mahendra suggested, or you could create a stored procedure on your ARSystem database to pull the data into a temporary table and have a view form of that. Performance won't be a good as a View Form of the external table but if only 50-100 records then it may be acceptable. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew Sent: 04 July 2013 09:34 To: arslist@ARSLIST.ORG Subject: Please help me Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Hi, There are OOTB APIs like Java API, .NET API and C API. I belive you can achive the required functionality with these APIs. ** ** ** ** *Regards,* *Mahendra Mahalkar * On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew wrote: > Hi, > > Requirement > > When user enters a value in a field in Remedy form and press Enter,pull > matching records from an external system and display them in a table field. > > External System:Telecordia Granite/Oracle > > Additional information > > 1.The matching records can be many records(50-100) > > 2.Direct interaction with external system database is not supported. > > 3.Not required to store returned matching records in Remedy system. > > Proposed solution > > I proposed view form based solution,but the external team is not > supporting it. > > Please help me if you know any other solution for this requirement.Thanks. > > Regards > Robin > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: please help me to solve in this issue.
Daval the only sense I can make from your emails is: this person was in the Business Development team and now has transferred to the Sales team, his details show up in the User form but not in your Employees form. Ok a few things to check, do all your users exist in the Employees form and the Users form? if not, then how was this person previously using Remedy? secondly, do you have groups defined as maybe Sales and Business Development? if so, why don't you simply remove him from the Business Development group and make him a member of the Sales team? do you keep all the group records in the Employees form as well? You will have to provide more details, if you expect someone to help you. We do not know your system, so describe how your system is set up and what version of Remedy you are using. You obviously did not develop the app otherwise you would know the details. shafqat --- On Tue, 3/10/09, Joe DeSouza wrote: > From: Joe DeSouza > Subject: Re: please help me to solve in this issue. > To: arslist@ARSLIST.ORG > Date: Tuesday, March 10, 2009, 5:01 AM > You must be dealing with a home grown system and if thats > the case you are pretty much on your own. There is not a > lot people on here will be able to help you with as far as > using your application if it is home grown. You should > identify what you are using... > > Joe > > > > > > From: daval itagi > To: arslist@ARSLIST.ORG > Sent: Tuesday, March 10, 2009 12:55:21 AM > Subject: Re: please help me to solve in this issue. > > ** > Hi Danny, > i am apologizing by asking this question. even i dig lot, > We are not using here ITSM 6 OR 7 version, we are using only > remedy user and the midtier. the problem with the account > here is that, Employees form doesnt have his details, but in > the User form he have his details. that was bit confusion > for me, so i asked to list. sorry. > > > On Mon, Mar 9, 2009 at 7:04 PM, Danny Kellett > wrote: > > ** > You’re going to have to be more specific. Are you using > ITSM? If so which version? Are you using another app? > > If you are using ITSM 7 then this can be changed within > CTM:People, if you are using ITSM 6 or < then the form is > SHR:People > > Regards > Danny > > From:Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of daval itagi > Sent: 09 March 2009 12:36 > To: arslist@ARSLIST.ORG > Subject: please help me to solve in this issue. > > ** > one of my customer having these changes i could not able to > found were to these changes, please suggest me to do these > changes. > I am going to be transferred to Sales organization from > former Business Development team. In this regard, I would > like to request to update my account status as SALES person > so that I have necessary right to access Remedy and all > other Sales related systems and tools. > thanks in advance, > > Daval. > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: please help me to solve in this issue.
You must be dealing with a home grown system and if thats the case you are pretty much on your own. There is not a lot people on here will be able to help you with as far as using your application if it is home grown. You should identify what you are using... Joe From: daval itagi To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 12:55:21 AM Subject: Re: please help me to solve in this issue. ** Hi Danny, i am apologizing by asking this question. even i dig lot, We are not using here ITSM 6 OR 7 version, we are using only remedy user and the midtier. the problem with the account here is that, Employees form doesnt have his details, but in the User form he have his details. that was bit confusion for me, so i asked to list. sorry. On Mon, Mar 9, 2009 at 7:04 PM, Danny Kellett wrote: ** You’re going to have to be more specific. Are you using ITSM? If so which version? Are you using another app? If you are using ITSM 7 then this can be changed within CTM:People, if you are using ITSM 6 or < then the form is SHR:People Regards Danny From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of daval itagi Sent: 09 March 2009 12:36 To: arslist@ARSLIST.ORG Subject: please help me to solve in this issue. ** one of my customer having these changes i could not able to found were to these changes, please suggest me to do these changes. I am going to be transferred to Sales organization from former Business Development team. In this regard, I would like to request to update my account status as SALES person so that I have necessary right to access Remedy and all other Sales related systems and tools. thanks in advance, Daval. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: please help me to solve in this issue.
Hi Danny, i am apologizing by asking this question. even i dig lot, We are not using here ITSM 6 OR 7 version, we are using only remedy user and the midtier. the problem with the account here is that, Employees form doesnt have his details, but in the User form he have his details. that was bit confusion for me, so i asked to list. sorry. On Mon, Mar 9, 2009 at 7:04 PM, Danny Kellett < danny.kell...@strategicworkflow.com> wrote: > ** > > You’re going to have to be more specific. Are you using ITSM? If so which > version? Are you using another app? > > > > If you are using ITSM 7 then this can be changed within CTM:People, if you > are using ITSM 6 or < then the form is SHR:People > > > > Regards > > Danny > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *daval itagi > *Sent:* 09 March 2009 12:36 > *To:* arslist@ARSLIST.ORG > *Subject:* please help me to solve in this issue. > > > > ** > > one of my customer having these changes i could not able to found were to > these changes, please suggest me to do these changes. > > I am going to be transferred to Sales organization from former Business > Development team. In this regard, I would like to request to update my > account status as SALES person so that I have necessary right to access > Remedy and all other Sales related systems and tools. > thanks in advance, > > Daval. > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > __ Information from ESET NOD32 Antivirus, version of virus > signature database 3920 (20090309) __ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: please help me to solve in this issue.
Thanks mark, i am apologizing by asking this question. even i dig lot, We are not using here ITSM 6 OR 7 version, we are using only remedy user and the midtier. the problem with the account here is that, Employees form doesnt have his details, but in the User form he have his details. that was bit confusion for me, so i asked to list. sorry. On Mon, Mar 9, 2009 at 7:26 PM, Mark Lev wrote: > Daval, > > Assuming ITSM V7, you may want to check out Chapter 5 of the ITSM > Configuration Guide. You can find them on BMC website, under Product > Documentation. > http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf (you > will need an account). There are version in many languages. You may want > to look at other documents also, as they are full of information that I have > found very useful. > > If I understand your question, there are many options to how you would need > to do this, most being what the customer needs are, as much as how to do it > in ITSM. > > If you are in ITSM 6, likewise, you may want to find the documentation on > permissions and roles and read up on what's involved. > > I'm sure people would be glad to help you further once you understand what > it is that you need to accomplish, and repost your question with more > specifics, if you are not able to figure it out. > > Good Luck! > > Thanks, > Mark > > > > From: Action Request System discussion list(ARSList) on behalf of daval > itagi > Sent: Mon 3/9/2009 8:36 AM > To: arslist@ARSLIST.ORG > Subject: please help me to solve in this issue. > > > ** > one of my customer having these changes i could not able to found were to > these changes, please suggest me to do these changes. > I am going to be transferred to Sales organization from former Business > Development team. In this regard, I would like to request to update my > account status as SALES person so that I have necessary right to access > Remedy and all other Sales related systems and tools. > thanks in advance, > > Daval. > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: please help me to solve in this issue.
Daval, Assuming ITSM V7, you may want to check out Chapter 5 of the ITSM Configuration Guide. You can find them on BMC website, under Product Documentation. http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf (you will need an account). There are version in many languages. You may want to look at other documents also, as they are full of information that I have found very useful. If I understand your question, there are many options to how you would need to do this, most being what the customer needs are, as much as how to do it in ITSM. If you are in ITSM 6, likewise, you may want to find the documentation on permissions and roles and read up on what's involved. I'm sure people would be glad to help you further once you understand what it is that you need to accomplish, and repost your question with more specifics, if you are not able to figure it out. Good Luck! Thanks, Mark From: Action Request System discussion list(ARSList) on behalf of daval itagi Sent: Mon 3/9/2009 8:36 AM To: arslist@ARSLIST.ORG Subject: please help me to solve in this issue. ** one of my customer having these changes i could not able to found were to these changes, please suggest me to do these changes. I am going to be transferred to Sales organization from former Business Development team. In this regard, I would like to request to update my account status as SALES person so that I have necessary right to access Remedy and all other Sales related systems and tools. thanks in advance, Daval. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: please help me to solve in this issue.
You're going to have to be more specific. Are you using ITSM? If so which version? Are you using another app? If you are using ITSM 7 then this can be changed within CTM:People, if you are using ITSM 6 or < then the form is SHR:People Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of daval itagi Sent: 09 March 2009 12:36 To: arslist@ARSLIST.ORG Subject: please help me to solve in this issue. ** one of my customer having these changes i could not able to found were to these changes, please suggest me to do these changes. I am going to be transferred to Sales organization from former Business Development team. In this regard, I would like to request to update my account status as SALES person so that I have necessary right to access Remedy and all other Sales related systems and tools. thanks in advance, Daval. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
