Re: Server name in notification
After DAYS of going deep into this - there is no good answer. Adding multiple servers to the mid-tier config adds too much stuff to the home page. Plus, it's (IMHO) a completely unnecessary way to fix this software-wise. The server name alias in the ar.conf file is what I want the server to be called - period - I can't imagine why BMC would allow this to be changed. I did however figure out HOW it changes. I am pretty sure the AR Server is invoking an API call called GetServerInfo. The API guide specifically says that this API call will automatically append the domain name if it is not present at the tail end of the server when the information is returned from the server. We may invoke some load balancer re-write rules but that's a pretty duct-tape approach to this as far as I can tell. I am putting in a defect and/or RFE for this. It's poor design. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Thad, When I contacted BMC a number of years ago regarding this situation they also suggested the filter..there is no other way to modify the URL From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Nice update. For what its worth I think Thads idea is probably a good workaround. With regards to exactly what is happening... we normally see a Doug M post a few days later ;) (hint) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 05 May 2011 15:58 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** After DAYS of going deep into this - there is no good answer. Adding multiple servers to the mid-tier config adds too much stuff to the home page. Plus, it's (IMHO) a completely unnecessary way to fix this software-wise. The server name alias in the ar.conf file is what I want the server to be called - period - I can't imagine why BMC would allow this to be changed. I did however figure out HOW it changes. I am pretty sure the AR Server is invoking an API call called GetServerInfo. The API guide specifically says that this API call will automatically append the domain name if it is not present at the tail end of the server when the information is returned from the server. We may invoke some load balancer re-write rules but that's a pretty duct-tape approach to this as far as I can tell. I am putting in a defect and/or RFE for this. It's poor design. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Yeah - one of our guys had put that workaround in place prior to me reading Thad's post. Great minds think alike and all that J There are other places this becomes an issue though that is harder to fix - like links embedded in web reports that allow drill-down. And it may seem picky - but think of the security implications. We're pretty locked down here but if I was to accidentally send these two url's out to the world only the first one of them has a chance of actually getting anywhere, which is one of many reasons why we use the short name (which is actually a DNS alias of a load balancer that our servers hide behind): https://someagency.gov/blahblahblah/ https://someagency/arsys/blahblahblah No one can route to someagency - but someagency.gov is possibly routable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, May 05, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Nice update. For what its worth I think Thads idea is probably a good workaround. With regards to exactly what is happening... we normally see a Doug M post a few days later ;) (hint) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 05 May 2011 15:58 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** After DAYS of going deep into this - there is no good answer. Adding multiple servers to the mid-tier config adds too much stuff to the home page. Plus, it's (IMHO) a completely unnecessary way to fix this software-wise. The server name alias in the ar.conf file is what I want the server to be called - period - I can't imagine why BMC would allow this to be changed. I did however figure out HOW it changes. I am pretty sure the AR Server is invoking an API call called GetServerInfo. The API guide specifically says that this API call will automatically append the domain name if it is not present at the tail end of the server when the information is returned from the server. We may invoke some load balancer re-write rules but that's a pretty duct-tape approach to this as far as I can tell. I am putting in a defect and/or RFE for this. It's poor design. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app
Re: Server name in notification
William, You could try attempting a JavaScript redirection using a JavaScript to handle the page not found error with an html page containing that JavaScript, as a workaround by manipulating the window.location value.. Joe From: William Rentfrow Sent: Thursday, May 05, 2011 12:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Yeah – one of our guys had put that workaround in place prior to me reading Thad’s post. Great minds think alike and all that J There are other places this becomes an issue though that is harder to fix – like links embedded in web reports that allow drill-down. And it may seem picky – but think of the security implications. We’re pretty locked down here but if I was to accidentally send these two url’s out to the world only the first one of them has a chance of actually getting anywhere, which is one of many reasons why we use the short name (which is actually a DNS alias of a load balancer that our servers hide behind): https://someagency.gov/blahblahblah/ https://someagency/arsys/blahblahblah No one can route to “someagency” – but someagency.gov is possibly routable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, May 05, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Nice update. For what its worth I think Thads idea is probably a good workaround. With regards to exactly what is happening... we normally see a Doug M post a few days later ;) (hint) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 05 May 2011 15:58 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** After DAYS of going deep into this – there is no good answer. Adding multiple servers to the mid-tier config adds too much stuff to the home page. Plus, it’s (IMHO) a completely unnecessary way to fix this software-wise. The server name alias in the ar.conf file is what I want the server to be called – period – I can’t imagine why BMC would allow this to be changed. I did however figure out HOW it changes. I am pretty sure the AR Server is invoking an API call called “GetServerInfo”. The API guide specifically says that this API call will automatically append the domain name if it is not present at the tail end of the server when the information is returned from the server. We may invoke some load balancer re-write rules but that’s a pretty duct-tape approach to this as far as I can tell. I am putting in a defect and/or RFE for this. It’s poor design. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may
Re: Server name in notification
Yeah – load balance URL re-writes are a bit easier though. I did (I think?) actually find the problem. I think the API is invoking this call to automatically construct URL’s. From the 7.6.03 API Guide: API call ARGetServerInfo: AR_SERVER_INFO_SERVER_NAME: An alias for the current server name. The AR System server provides this name when it receives a request for the server name. The value for this field is the name without the domain extension. The AR System server automatically appends the current domain name to the name. For example, if the server is in the domain arrow.com, and the value for this setting is alpha, the name is alpha.arrow.com. Note that a setting of alpha.arrow.com results in an unrecognizable name: alpha.arrow.com.arrow.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 05, 2011 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** William, You could try attempting a JavaScript redirection using a JavaScript to handle the page not found error with an html page containing that JavaScript, as a workaround by manipulating the window.location value.. Joe From: William Rentfrow mailto:wrentf...@stratacominc.com Sent: Thursday, May 05, 2011 12:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Yeah – one of our guys had put that workaround in place prior to me reading Thad’s post. Great minds think alike and all that J There are other places this becomes an issue though that is harder to fix – like links embedded in web reports that allow drill-down. And it may seem picky – but think of the security implications. We’re pretty locked down here but if I was to accidentally send these two url’s out to the world only the first one of them has a chance of actually getting anywhere, which is one of many reasons why we use the short name (which is actually a DNS alias of a load balancer that our servers hide behind): https://someagency.gov/blahblahblah/ https://someagency/arsys/blahblahblah No one can route to “someagency” – but someagency.gov is possibly routable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, May 05, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Nice update. For what its worth I think Thads idea is probably a good workaround. With regards to exactly what is happening... we normally see a Doug M post a few days later ;) (hint) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 05 May 2011 15:58 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** After DAYS of going deep into this – there is no good answer. Adding multiple servers to the mid-tier config adds too much stuff to the home page. Plus, it’s (IMHO) a completely unnecessary way to fix this software-wise. The server name alias in the ar.conf file is what I want the server to be called – period – I can’t imagine why BMC would allow this to be changed. I did however figure out HOW it changes. I am pretty sure the AR Server is invoking an API call called “GetServerInfo”. The API guide specifically says that this API call will automatically append the domain name if it is not present at the tail end of the server when the information is returned from the server. We may invoke some load balancer re-write rules but that’s a pretty duct-tape approach to this as far as I can tell. I am putting in a defect and/or RFE for this. It’s poor design. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, .domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my
Re: Server name in notification
Nope J Server name alias is definitely the short name - and although the IP-Name exists with the full name it is the third item in the list, behind the short name an the IP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, May 02, 2011 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Hi, I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver= Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the myserver.domain.com part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance... William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
J What parameters in the ar.cfg file exist with the fully Qualified name? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 20:57 To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Nope J Server name alias is definitely the short name - and although the IP-Name exists with the full name it is the third item in the list, behind the short name an the IP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, May 02, 2011 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Hi, I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=Mys erver.Domain.Comeid=NTS0383 server=Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the myserver.domain.com part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance. William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Adding a server entry does not add entry points or server names on the home page. I have it at this company on two mid-tiers and had the settings on mid-tiers at a previous company without that issue. Of course those AR and mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Server name in notification
You can add a load balanced VIP name / or a DNS alias for your midtier and AR servers and make this your server-name in the ar.cfg and midtier config. We use a load balanced VIP name for your midtier and AR server layers Ar.cfg Default-Web-Path: http://mydns-midtiername.mydomain.com/arsys Domain-Name: mydomain.com IP-Name: 99.999.999.100 IP-Name: 99.999.999.101 IP-Name: arserver1 IP-Name: arserver1.mydomain.com IP-Name: arserver2 IP-Name: arserver2.mydomain.com //above ip-name are if you are using a server group Server-Connect-Name: arserver1.mydomain.com Server-Name: mydns-arservername.mydomain.com Midtier config AR servers = mydns-arservername.mydomain.com You can then choose to make this active/active or active/passive for load balancing or failover. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** :-) What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
It creates double links (displays the same link twice once under the short name and the other using the full name if both names are configured).. For eg if you have ITSM applications installed, it will have two links for Incident, Problem, etc.. I wish I could screen capture what I mean, but I do not have a system at hand to capture it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification Adding a server entry does not add entry points or server names on the home page. I have it at this company on two mid-tiers and had the settings on mid-tiers at a previous company without that issue. Of course those AR and mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris mailto:tommy.mor...@radioshack.com Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE %server=%.domain.com% Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( server= + $SERVER$) + , ( server= + REPLACE($SERVER$, . domain.com, )) + ) The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, May 03, 2011 11:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe *From:* Tommy Morris tommy.mor...@radioshack.com *Sent:* Tuesday, May 03, 2011 2:21 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can’t remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett *Sent:* Tuesday, May 03, 2011 12:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
William, The ARS has a few places where even though you configure the short name (as you are supposed to), the engine queries for the domain name and appends it to the server name you provide. In such cases if you configure the FQDN, the resulting name would be myserver.domain.com.domain.com which is worse.. What generally works well is configuring short names everywhere at ARS level, and then configuring the mid tier configuration with the long name.. Joe From: William Rentfrow Sent: Monday, May 02, 2011 2:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email – where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn’t configured in the mid-tier and consequently we get an error. How the “myserver.domain.com” part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance… William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server name in notification
Hi, I think this is the value that's in the Server-Name in the ar.cfg files. If you change this to the short name e.g. myserver then do two things: 1 - Make sure the local arserver can ping that name and that the reply IP is the actual local machine. Normally I add this to the local hosts (windows) or /etc/hosts on *NIX 2 - in the ar.cfg file add the following line IP-Name: myserver.domain.com Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 02 May 2011 19:58 To: arslist@ARSLIST.ORG Subject: Server name in notification ** If you check the checkbox to include a URL to the entry in the email - where does it get the AR Server name from? For example, our URL looks like this: http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier http://midtier/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=Mys erver.Domain.Comeid=NTS0383 server=Myserver.Domain.Comeid=NTS0383 myserver.domain.com isn't configured in the mid-tier and consequently we get an error. How the myserver.domain.com part is goes into the URL is a mystery to me. All of our servers are currently configured with a short name (e.g., myserver instead of myserver.domain.com) and the only place the FQDN exists is as an IP-Name entry in the ar.conf file. The actual server name is the short name. Everything else I can find is the short name. Thanks in advance. William Rentfrow Principal Consultant, StrataCom www.stratacominc.com 715-410-8056 (C) Personal Blog: www.williamrentfrow.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
