Re: Remedy on Windows 2008 64 bits
I finally fix it as well. May be I am stupid, that I was install the AR 7.5 GA version, which give me that error. However, I try it with the AR 7.5 patch3, it then go smoothly. I was silly enough to though of patch 3 is just a add-on patch to the 7.5 installation, instead of a installer. Thanks everyone's help. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. Juan Ingles juan.n...@gmail. COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/27/2010 04:03 AM Please respond to arsl...@arslist.o RG ** Note that sometimes applications can have problems determining free space when you use a?non-preallocated?virtual?disk in VM. If you are using such a disk, you might want to try the option to pre_allocate space on your virtual disk. Juan Ingles 2010/1/26 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I got a bit different environment, that is the server is running under VM instead of phsyical, and is not belong to any domain yet. It is running under a workgroup. Which I was using is ?local administrator through the remote desktop section. Seems to be I have to try for more case. Thanks for your help --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division ? ? ? ? ? ? Jason Miller ? ? ? ? ? ? jason.mil...@gma ? ? ? ? ? ? IL.COM ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ? ? ? ? ? ? discussion list ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? ORG ? ? ? ? ? ? 01/26/2010 12:23 ? ? ? ? ? ? PM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG ** Sounds pretty much like what we did.? I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin?? Now that I think about it I was logged in as a domain admin.? A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off?? I wouldn't think that is the issue but maybe
Re: Remedy on Windows 2008 64 bits
Hi Jason, I got a bit different environment, that is the server is running under VM instead of phsyical, and is not belong to any domain yet. It is running under a workgroup. Which I was using is local administrator through the remote desktop section. Seems to be I have to try for more case. Thanks for your help --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 12:23 PM Please respond to arsl...@arslist.o RG ** Sounds pretty much like what we did.? I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin?? Now that I think about it I was logged in as a domain admin.? A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off?? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I think I do it ?similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division ? ? ? ? ? ? Jason Miller ? ? ? ? ? ? jason.mil...@gma ? ? ? ? ? ? IL.COM ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ? ? ? ? ? ? discussion list ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? ORG ? ? ? ? ? ? 01/26/2010 11:24 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: ?Hi Listeners, ?I was trying to install ARS7.5 on Windows 2008R2 without success. It ?always ?complain There have 0MB space available for the installation. Even if I ?use the local disk or additional disk. ?Any hints? Initially, I though it is the AR issue on not support 2008R2. ?However, after Strauss posts, seems it is related to others issue. ?Thanks in advance. ?--- ?MICHAEL WONG ?System Support Consultant ?- ?Infrastructure ?Field Services Division ?Automated Systems (HK) Limited ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | ?www.asl.com.hk
Re: Remedy on Windows 2008 64 bits
Ours is also a VM. We have 7.5 running on both VMware ESX (2008 x64 pre R2) and MS Hyper-V (2008 x64 R2). Likewise it was all installed using remote desktop. I can't imagine not being on a domain is causing you these troubles (the domain admin idea was a long shot). Jason On 1/26/10, Michael Kwok Fu Wong micw...@asl.com.hk wrote: Hi Jason, I got a bit different environment, that is the server is running under VM instead of phsyical, and is not belong to any domain yet. It is running under a workgroup. Which I was using is local administrator through the remote desktop section. Seems to be I have to try for more case. Thanks for your help --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 12:23 PM Please respond to arsl...@arslist.o RG ** Sounds pretty much like what we did.? I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin?? Now that I think about it I was logged in as a domain admin.? A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off?? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I think I do it ?similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division ? ? ? ? ? ? Jason Miller ? ? ? ? ? ? jason.mil...@gma ? ? ? ? ? ? IL.COM ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ? ? ? ? ? ? discussion list ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? ORG ? ? ? ? ? ? 01/26/2010 11:24 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: ?Hi Listeners, ?I was trying to install ARS7.5 on Windows 2008R2 without success. It ?always ?complain There have 0MB space available for the installation. Even if I ?use the local disk or additional disk. ?Any hints? Initially, I though it is the AR issue on not support 2008R2. ?However, after Strauss posts, seems it is related to others issue. ?Thanks in advance. ?--- ?MICHAEL WONG ?System Support Consultant ?- ?Infrastructure ?Field Services Division ?Automated Systems (HK) Limited ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | ?www.asl.com.hk ?This email and any files transmitted with it are confidential and ?intended ?solely for the use of the individual or entity to whom they are ?addressed. ?If you are not the named addressee, you should not disseminate, ?distribute ?or copy this email. Please notify us immediately by email if you have ?received this email by mistake and delete this email from your system. No ?person
Re: Remedy on Windows 2008 64 bits
Have you tried installing using the Patch 003 installer instead of the one you get from the regular EPD site. I've had issues with earlier installers reporting the same issue. Didn't have the issue with the patch 3 installers that I've tried (note that I tried the client installers and not the AR server installer, so it may or may not apply). Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michael Kwok Fu Wong Sent: Monday, January 25, 2010 7:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Windows 2008 64 bits Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. strauss stra...@unt.edu Sent by: Action To Request Systemarslist@ARSLIST.ORG discussion listcc (ARSList) arsl...@arslist. Subject ORG Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium
Re: Remedy on Windows 2008 64 bits
Note that sometimes applications can have problems determining free space when you use a non-preallocated virtual disk in VM. If you are using such a disk, you might want to try the option to pre_allocate space on your virtual disk. Juan Ingles 2010/1/26 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I got a bit different environment, that is the server is running under VM instead of phsyical, and is not belong to any domain yet. It is running under a workgroup. Which I was using is local administrator through the remote desktop section. Seems to be I have to try for more case. Thanks for your help --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COM http://il.com/ To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 12:23 PM Please respond to arsl...@arslist.o RG ** Sounds pretty much like what we did.? I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin?? Now that I think about it I was logged in as a domain admin.? A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off?? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I think I do it ?similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division ? ? ? ? ? ? Jason Miller ? ? ? ? ? ? jason.mil...@gma ? ? ? ? ? ? IL.COM http://il.com/ ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ? ? ? ? ? ? discussion list ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? ORG ? ? ? ? ? ? 01/26/2010 11:24 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: ?Hi Listeners, ?I was trying to install ARS7.5 on Windows 2008R2 without success. It ?always ?complain There have 0MB space available for the installation. Even if I ?use the local disk or additional disk. ?Any hints? Initially, I though it is the AR issue on not support 2008R2. ?However, after Strauss posts, seems it is related to others issue. ?Thanks in advance. ?--- ?MICHAEL WONG ?System Support Consultant ?- ?Infrastructure ?Field Services Division ?Automated Systems (HK) Limited ?Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | ?www.asl.com.hk ?This email and any files transmitted with it are confidential and ?intended ?solely for the use of the individual or entity to whom they are ?addressed. ?If you are not the named addressee, you should not disseminate, ?distribute ?or copy this email. Please notify us immediately by email if you have ?received this email by mistake and delete this email from your system. No ?person is authorized to conclude any binding agreement on behalf of ?Automated Systems Holdings Limited, its subsidiaries
Re: Remedy on Windows 2008 64 bits
Note that sometimes applications can have problems determining free space when you use a?non-preallocated?virtual?disk in VM. I am using non-preallocated VM disk, may be it is a hints for me to check for. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Juan Ingles juan.n...@gmail. COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/27/2010 04:03 AM Please respond to arsl...@arslist.o RG ** Note that sometimes applications can have problems determining free space when you use a?non-preallocated?virtual?disk in VM. If you are using such a disk, you might want to try the option to pre_allocate space on your virtual disk. Juan Ingles 2010/1/26 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I got a bit different environment, that is the server is running under VM instead of phsyical, and is not belong to any domain yet. It is running under a workgroup. Which I was using is ?local administrator through the remote desktop section. Seems to be I have to try for more case. Thanks for your help --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division ? ? ? ? ? ? Jason Miller ? ? ? ? ? ? jason.mil...@gma ? ? ? ? ? ? IL.COM ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ? ? ? ? ? ? discussion list ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? ORG ? ? ? ? ? ? 01/26/2010 12:23 ? ? ? ? ? ? PM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG ** Sounds pretty much like what we did.? I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin?? Now that I think about it I was logged in as a domain admin.? A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off?? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk ?Hi Jason, ?I think I do it ?similiar, that is I extract the installation files to ?C:/temp directory, and then install it from there. ?I have the C: drive with over 30G space avail, and also D: drive with ?100G ?avail. ?I try to specify the install directory to both drive, but with no luck on ?success. Always get a error message on Having 0MB space available for ?installation. ?--- ?MICHAEL WONG ?System Support Consultant ?- ?Infrastructure ?Field Services Division ?? ? ? ? ? ? Jason Miller ?? ? ? ? ? ? jason.mil...@gma ?? ? ? ? ? ? IL.COM ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To ?? ? ? ? ? ? Sent by: Action ? ? ? ? ?arsl...@arslist.org ?? ? ? ? ? ? Request System ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc ?? ? ? ? ? ? discussion list ?? ? ? ? ? ? (ARSList) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Subject ?? ? ? ? ? ? arsl...@arslist. ? ? ? ? Re: Remedy on Windows 2008 64
Remedy on Windows 2008 64 bits
Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Remedy on Windows 2008 64 bits
I heard that.. 2008 server is here better make all bmc products 64 bit and compatible. tidway, patrol, configuarion discovery, usertool ? Not! customers are even looking elseware to get the hardware/software fix. they do not want 32bit wow on 64bit os. I have been hearing that for months.. On Mon, Jan 25, 2010 at 2:33 PM, Wangsameteegoon, Thitiwat CTR JCS DOM thitiwat.wangsameteeg...@js.pentagon.mil wrote: Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Thanks guy. David - If you confirm it that's good enough for me. On Mon, Jan 25, 2010 at 3:06 PM, Easter, David david_eas...@bmc.com wrote: Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
I was not talking server.. Dave.. I am bringing other BMC applications into this as well. Sorry if that was not clear. On Mon, Jan 25, 2010 at 3:06 PM, Easter, David david_eas...@bmc.com wrote: Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. Not sure what you mean by a vague note, but the compatibility matrix for AR System 7.5.00 lists the minimum versions supported - which is Windows 2003. Versions higher than the minimum version are supported. Thus, Windows 2008 Server Enterprise (x64) is fully supported. The first technician who you talked to that answered with certainty was correct. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits
Chris, Foundation data? -- are you talking ARS, or discovery. Excellent documentation.. Thanks.. How does the UT work on the server and AT as well. no issues? On Mon, Jan 25, 2010 at 3:42 PM, strauss stra...@unt.edu wrote: For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy on Windows 2008 64 bits (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Something to consider for DoD Remedy admins: Sometimes the option of choosing which version of a piece of software is taken out of our hands by our required IA posture. One such case bit us pretty hard shortly after our system went officially live. At the time we were running 2003 x64 for both our ARS server (7.1) and Midtier. An Apache vulnerability came out which required that we update Tomcat to the latest version of 5.x or 6.x available at the time (I forget the exact version numbers, we were running Tomcat 5.x). In the course of updating I discovered that one of the Apache versions would no way no how install on x64 and the other was not supported by the Midtier. After much stomping and fussing and gnashing of teeth and some muffled swearing the Midtier was rebuilt on x86 and all was well. I think at some point in the process RKM was broken as well and had to be rebuilt. All of this was due to a requirement to maintain a certain patch level in one of the supporting applications. Moral of the story? For DoD admins, always be aware that IA policy can force you into an unsupported configuration in a heartbeat. Always be flexible with your core system structure as you may have to adjust it whether you like it or not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, January 25, 2010 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Windows 2008 64 bits For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy on Windows 2008 64 bits Is there anyone out there using ARS 7.5.x and ITSM 7.6 on Windows 2008 Server Enterprise (x64) and experience problems? We are being mandated to push all of our next generation application on OS Windows 2008 64 bits. If there is something that we should be aware and that you can share we will be really appreciate. Remedy compatibility matrix only mentioned their list of support OS up to 2003, with a vague note that higher version will be support. I have ask BMC support and got two separate respond, one with certainty that they will support Window 2008 and one that is uncertain that they might not work. Any inputs from the list would be greatly appreciate and hope that it would help other as well. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE
Re: Remedy on Windows 2008 64 bits
Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. strauss stra...@unt.edu Sent by: Action To Request Systemarslist@ARSLIST.ORG discussion listcc (ARSList) arsl...@arslist. Subject ORG Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give
Re: Remedy on Windows 2008 64 bits
Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2. The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hkwrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. strauss stra...@unt.edu Sent by: Action To Request Systemarslist@ARSLIST.ORG discussion listcc (ARSList) arsl...@arslist. Subject ORG Re: Remedy on Windows 2008 64 bits 01/26/2010 04:42 AM Please respond to arsl...@arslist.o RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM 7.6.00, SLM 7.6.00 WEB: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) - Mid-Tier 7.5.00.003 on bundled Tomcat 5.5.25 (NOT using IIS) - Flashboards 7.5.00.003 - All application Help files on IIS 7.0 - Will also host Kinetic Request 4.4.1 on its own instance of Tomcat RKM: Dell R610 8 core x 12 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 (Sun SDK 1.6.0_16) - Remedy Knowledge Management 7.5.00.001 on Tomcat 5.5.25 (tomcat installed with mid-tier, which was then removed; the tomcat 5.5.20 install bundled with RKM 7.5.00.001 refused to work on 2008 R2, and for that matter, so did the Apache distribution of Tomcat 6.0.20) - Forced Hummingbird SearchServer 6.1 into x86 directory to run as a 32-bit app under RKM - Atrium Integration Engine 7.6.00.001 We are busy trying to determine what customizations to bring forward from ITSM 7.0.03.009, and how to move the foundation data, and so far the apps themselves seem to be behaving properly in their OOTB installed configurations (with sample data loaded). Most of the installation problems have been with tomcat (surprise, surprise), or with client applications (Dev Studio, User, and Data Management App) on Windows 7 desktops that put write-required files in read-only directories by default. Some functions like AREA are not configured yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the tomcat servers is configured using OpenSSL. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Monday, January 25, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: Remedy
Re: Remedy on Windows 2008 64 bits
Hi Jason, I think I do it similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 11:24 AM Please respond to arsl...@arslist.o RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. ? ? ? ? ? ? strauss ? ? ? ? ? ? stra...@unt.edu ? ? ? ? ? ? Sent by: Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To ? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? discussion list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Subject ? ? ? ? ? ? ORG ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? 01/26/2010 04:42 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2
Re: Remedy on Windows 2008 64 bits
Sounds pretty much like what we did. I don't remember having to run the installer in compatibility mode but it may be worth a try. Are you logged into the server as a local admin? Now that I think about it I was logged in as a domain admin. A local admin should be sufficient but maybe using a domain admin has given me a little extra something that has helped to avoid this issue (which seems to fairly common). Do you have DEP turned off? I wouldn't think that is the issue but maybe some part of the installer is trying to execute from a data area of memory. The only other thing I can think of would be does one of the directories involved have the Read Only flag set (assuming sufficient permissions)? 2010/1/25 Michael Kwok Fu Wong micw...@asl.com.hk Hi Jason, I think I do it similiar, that is I extract the installation files to C:/temp directory, and then install it from there. I have the C: drive with over 30G space avail, and also D: drive with 100G avail. I try to specify the install directory to both drive, but with no luck on success. Always get a error message on Having 0MB space available for installation. --- MICHAEL WONG System Support Consultant - Infrastructure Field Services Division Jason Miller jason.mil...@gma IL.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Re: Remedy on Windows 2008 64 bits ORG 01/26/2010 11:24 AM Please respond to arsl...@arslist.o RG ** Hi Michael, Just to clarify... when you say you use the local disk, does that mean you copied the install to a local disk?? We have seen where copying the installation files from a network share to the local disk resolve some issues. We have a full ARS 7.5 / ITSM 7.6 install on 64bit 2008 R2.? The install went almost too smoothly. Jason On Mon, Jan 25, 2010 at 6:08 PM, Michael Kwok Fu Wong micw...@asl.com.hk wrote: Hi Listeners, I was trying to install ARS7.5 on Windows 2008R2 without success. It always complain There have 0MB space available for the installation. Even if I use the local disk or additional disk. Any hints? Initially, I though it is the AR issue on not support 2008R2. However, after Strauss posts, seems it is related to others issue. Thanks in advance. --- MICHAEL WONG System Support Consultant ?- ?Infrastructure ?Field Services Division Automated Systems (HK) Limited Tel: (852) 2608 3736 | Fax: (852) 2608 6589 | Email: micw...@asl.com.hk | www.asl.com.hk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify us immediately by email if you have received this email by mistake and delete this email from your system. No person is authorized to conclude any binding agreement on behalf of Automated Systems Holdings Limited, its subsidiaries and associates (the ASL Group) with another party by email unless prior written authorization has been granted by the ASL Group. ? ? ? ? ? ? strauss ? ? ? ? ? ? stra...@unt.edu ? ? ? ? ? ? Sent by: Action ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To ? ? ? ? ? ? Request System ? ? ? ? ? ?arsl...@arslist.org ? ? ? ? ? ? discussion list ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?cc ? ? ? ? ? ? (ARSList) ? ? ? ? ? ? arsl...@arslist. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Subject ? ? ? ? ? ? ORG ? ? ? ? ? ? ? ? ? ? ?Re: Remedy on Windows 2008 64 bits ? ? ? ? ? ? 01/26/2010 04:42 ? ? ? ? ? ? AM ? ? ? ? ? ? Please respond to ? ? ? ? ? ? arsl...@arslist.o ? ? ? ? ? ? ? ? ? ?RG For what it's worth, our new pre-production environment of ARS 7.5 and ITSM 7.6 is all installed on 2008 R2 Enterprise x64 servers, and it is all running as well as can be expected for 32-bit apps on 32-bit JVMs. DB: ? Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 with SQL Server 2008 Enterprise x64 SP1 APPS: Dell R710 8 core x 24 gb RAM: Windows Server 2008 R2 Enterprise x64 (Sun SDK 1.6.0_16) ?- ARS 7.5.00.003, AtriumCore 7.6.00.001, ITSM
