Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Thank you very much. On Sat, Feb 7, 2009 at 12:48 AM, Kapil Atrish kapilatr...@hotmail.comwrote: I can see the precedence files inside: C:\Program Files\Cisco\TFTPPath\English_United_States File names start with ANNMLPP*.wav -- Date: Wed, 4 Feb 2009 23:16:14 -0600 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: ryanstudyvo...@gmail.com To: kapilatr...@hotmail.com CC: lovingprin...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Any idea where the precedence wav file is located? On Tue, Feb 3, 2009 at 11:59 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Yup, you are right. Those are not under English_United States folder. You'll find ANN_Fastbusy.wav inside the path you;ve mentioned. So I believe it is correct. -- Date: Tue, 3 Feb 2009 19:50:22 -0600 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: ryanstudyvo...@gmail.com To: lovingprin...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Where are the Blocked pattern reason codes greeting stored at? Are they under program filesciscotftpathunited states On Tue, Feb 3, 2009 at 12:46 AM, kamal yousaf lovingprin...@gmail.comwrote: Yeah..I did that but putting DN didn't work.You would need Secondary AC pilot #. Besides, I prefer to use Unity rather than going through this method.At least for lab, it won't be advisable unless strictly asked to do so. On Tue, Feb 3, 2009 at 5:02 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Cool...I did not check for the TCD Service Parameter. I think if I set this parameter the second AC would not be required. I may simply put a DN as Always route member to extend fast busy to caller after initial MOH. Otherwise I'll also follow your solution. Vik/Mark: Do you think it is an acceptable solution? Question is to customize annunciator and we are using MOH to acheive the results? -- Date: Tue, 3 Feb 2009 15:39:43 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: anthony.ye...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? -- Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Any idea where the precedence wav file is located? On Tue, Feb 3, 2009 at 11:59 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Yup, you are right. Those are not under English_United States folder. You'll find ANN_Fastbusy.wav inside the path you;ve mentioned. So I believe it is correct. -- Date: Tue, 3 Feb 2009 19:50:22 -0600 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: ryanstudyvo...@gmail.com To: lovingprin...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Where are the Blocked pattern reason codes greeting stored at? Are they under program filesciscotftpathunited states On Tue, Feb 3, 2009 at 12:46 AM, kamal yousaf lovingprin...@gmail.comwrote: Yeah..I did that but putting DN didn't work.You would need Secondary AC pilot #. Besides, I prefer to use Unity rather than going through this method.At least for lab, it won't be advisable unless strictly asked to do so. On Tue, Feb 3, 2009 at 5:02 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Cool...I did not check for the TCD Service Parameter. I think if I set this parameter the second AC would not be required. I may simply put a DN as Always route member to extend fast busy to caller after initial MOH. Otherwise I'll also follow your solution. Vik/Mark: Do you think it is an acceptable solution? Question is to customize annunciator and we are using MOH to acheive the results? -- Date: Tue, 3 Feb 2009 15:39:43 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: anthony.ye...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? -- Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Where are the Blocked pattern reason codes greeting stored at? Are they under program filesciscotftpathunited states On Tue, Feb 3, 2009 at 12:46 AM, kamal yousaf lovingprin...@gmail.comwrote: Yeah..I did that but putting DN didn't work.You would need Secondary AC pilot #. Besides, I prefer to use Unity rather than going through this method.At least for lab, it won't be advisable unless strictly asked to do so. On Tue, Feb 3, 2009 at 5:02 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Cool...I did not check for the TCD Service Parameter. I think if I set this parameter the second AC would not be required. I may simply put a DN as Always route member to extend fast busy to caller after initial MOH. Otherwise I'll also follow your solution. Vik/Mark: Do you think it is an acceptable solution? Question is to customize annunciator and we are using MOH to acheive the results? -- Date: Tue, 3 Feb 2009 15:39:43 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: anthony.ye...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? -- Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Yup, you are right. Those are not under English_United States folder. You'll find ANN_Fastbusy.wav inside the path you;ve mentioned. So I believe it is correct. Date: Tue, 3 Feb 2009 19:50:22 -0600 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: ryanstudyvo...@gmail.com To: lovingprin...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Where are the Blocked pattern reason codes greeting stored at? Are they under program filesciscotftpathunited states On Tue, Feb 3, 2009 at 12:46 AM, kamal yousaf lovingprin...@gmail.com wrote: Yeah..I did that but putting DN didn't work.You would need Secondary AC pilot #. Besides, I prefer to use Unity rather than going through this method.At least for lab, it won't be advisable unless strictly asked to do so. On Tue, Feb 3, 2009 at 5:02 PM, Kapil Atrish kapilatr...@hotmail.com wrote: Cool...I did not check for the TCD Service Parameter. I think if I set this parameter the second AC would not be required. I may simply put a DN as Always route member to extend fast busy to caller after initial MOH. Otherwise I'll also follow your solution. Vik/Mark: Do you think it is an acceptable solution? Question is to customize annunciator and we are using MOH to acheive the results? Date: Tue, 3 Feb 2009 15:39:43 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: anthony.ye...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.com wrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.com wrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? Date: Thu, 29 Jan 2009 18:05:31 +1100Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?From: lovingprin...@gmail.comto: anthony.ye...@gmail.comcc: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.comi tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.com wrote: What you can try is assign a dummy AC pilot point to the original ACPilot Point as the 'Always Route Member' creating a linked hunt group.Then for this second dummy AC pilot point assign a dummy AC user likeyou did w/ the first. But instead, disable queuing for this seconddummy Pilot Point. After the hold time expires for the first AC pilot,the call will be forwarded to the second AC pilot. Since queuing isdisabled, the call should drop BUT w/ a disconnect cause of 'userbusy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? -- Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Yeah..I did that but putting DN didn't work.You would need Secondary AC pilot #. Besides, I prefer to use Unity rather than going through this method.At least for lab, it won't be advisable unless strictly asked to do so. On Tue, Feb 3, 2009 at 5:02 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Cool...I did not check for the TCD Service Parameter. I think if I set this parameter the second AC would not be required. I may simply put a DN as Always route member to extend fast busy to caller after initial MOH. Otherwise I'll also follow your solution. Vik/Mark: Do you think it is an acceptable solution? Question is to customize annunciator and we are using MOH to acheive the results? -- Date: Tue, 3 Feb 2009 15:39:43 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: anthony.ye...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com Kapil, If you dial your first AC pilot # , you should hear greeting .If you dial second(dummy) AC pilot # , you should hear user busy.Now, When you link 2nd to first,i.e add 2nd AC pilot # as Always Route Member , after hold time expires, call will be routed to dummy pilot point and you will get 'user busy'.I did also change Service Parameter for TCD so that AC can route calls to directory numbers with unknown state. Regds On Mon, Feb 2, 2009 at 9:25 PM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi Kamal, I created additional AC Pilot with queuing disabled and pointed first one to the new AC as Alwasy Route Member. I keep on getting the MOH from first AC even though queuing timer is over. Can you pl comment if you achieved it differently? I am able to route the call to a CTI_RP as Alwasy Route Member and point this RP to a route-pattern which further points it to the Gateway. The RP string is invalid and non-routable by the GW. Using this method, the caller simply gets dropped after queuing timer is over. No Fast-busy to caller but MOH gets played. When I try pointing AC Always Route Member filed to any Route-pattern directly, I get the following message: The Directory Number you entered in the selected Partition is associated with a device that can not be a member of a Hunt Group. Pl let me know how you achieved Anthony's method? -- Date: Thu, 29 Jan 2009 18:05:31 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: anthony.ye...@gmail.com CC: kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Yes you are right Juan but we are not going to login the AC user to console application. It is used just to populate the line group members. I could've added dummy phone DNs instead of AC user and achieved the same result. Always Route Member field is what we are using here and not the AC user/lines. Let me know if it doesn't clarify... Date: Thu, 29 Jan 2009 11:32:27 +0100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: juan.c...@gmail.com To: lovingprin...@gmail.com CC: anthony.ye...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com; christian.hennr...@intact-is.com; anil...@yahoo.com; gree...@googlemail.com I do not understand the part Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first . These AC users (not the 'ac' user created in DC directory and linked to both AC pilot points) aren't they only used when using the Attendand Client/user-line AC members regards,Juan On Thu, Jan 29, 2009 at 8:05 AM, kamal yousaf lovingprin...@gmail.com wrote: I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.com wrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I do not understand the part Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first . These AC users (not the 'ac' user created in DC directory and linked to both AC pilot points) aren't they only used when using the Attendand Client/user-line AC members regards, Juan On Thu, Jan 29, 2009 at 8:05 AM, kamal yousaf lovingprin...@gmail.comwrote: I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Cool... I'll try this as well. I noticed AC takes the call out of queue only only when it has a registered device which can answer the call. Else call remains in queue. But thanks for opening the additional door. I'll def check this one. Date: Wed, 28 Jan 2009 22:52:40 -0600 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: anthony.ye...@gmail.com To: kapilatr...@hotmail.com CC: lovingprin...@gmail.com; ccie_voice@onlinestudylist.com; gree...@googlemail.com; christian.hennr...@intact-is.com; anil...@yahoo.com What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input.Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I tested it and it works great.Thanks Anthony for kind help. On Thu, Jan 29, 2009 at 3:52 PM, Anthony Yeung anthony.ye...@gmail.comwrote: What you can try is assign a dummy AC pilot point to the original AC Pilot Point as the 'Always Route Member' creating a linked hunt group. Then for this second dummy AC pilot point assign a dummy AC user like you did w/ the first. But instead, disable queuing for this second dummy Pilot Point. After the hold time expires for the first AC pilot, the call will be forwarded to the second AC pilot. Since queuing is disabled, the call should drop BUT w/ a disconnect cause of 'user busy'. On Wed, Jan 28, 2009 at 11:15 AM, Kapil Atrish kapilatr...@hotmail.com wrote: I did not put the TP directly inside the Hunt-Group. I put a CTIRP as Always Route Member and on CTIRP I did a forward all to the TP. I am yet to try the solution given by Christian. I'll put the call to a gateway via RP and see if I can get fast-busy to the caller after initial queuing prompt. Date: Tue, 27 Jan 2009 21:30:58 +1100 Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: lovingprin...@gmail.com To: kapilatr...@hotmail.com CC: christian.hennr...@intact-is.com; gree...@googlemail.com; ccie_voice@onlinestudylist.com; anil...@yahoo.com I tried same way.It plays greeting only once.I also changed service parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and retried.Call still doesn't end. Kapil, how did you add TP as member in HuntGroup.In my case, it gives error saying that member should be a valid DN on system.I was able to add phone/CTIRP DNs though. On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.com wrote: I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On Tue, 1/27/09, Kapil Atrish kapilatr...@hotmail.com wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I tried with RP/TP Block this pattern and in that case call stays in queue. AC takes the call out of the queue only when it is routed to a registered end-point that's what I've observed. I'll try to route it to some unallocated number pointing it to the GW and see if it works. Thanks for the input. Date: Tue, 27 Jan 2009 10:39:31 +0100 From: christian.hennr...@intact-is.com To: kapilatr...@hotmail.com CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? what about routing to a number CUCM, which does not exist, or even to a PSTN number, which is unallocated? Christian Kapil Atrish schrieb: The requirement is to drop the call within CCM itself. I don't want to use Unity/IPCCX/TCL for this purpose. Date: Tue, 27 Jan 2009 09:16:49 + Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? From: gree...@googlemail.com To: anil...@yahoo.com CC: christian.hennr...@intact-is.com; cpar...@cparker.us; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Folks, To get the call to disconnect you can use do the following: Create a CTI RP cfwd all to voicemail. In VM create a CH with the extension number of the CTI RP and configure the greeting to be blank and then after greeting send the caller to hang up. In the ac hunt group config add the CTI RP as the always route member. In acconfig.bat for the annunicator ac pilot set the hold time to be something other than 0 seconds After this time has passed the call will be forwarded to unity and disconnected - you get a little bit of ringing as the call gets to unity which I cant get rid of. 2009/1/27 anil batra anil...@yahoo.com I too tried the way Kapil mentioned and faced same issue as he did. The call from PSTN does it the announcement but the call never gets disonncted, it seems the queue is holdin git for forever. Anyone here has tested this and have some workaround please. --- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote: From: Kapil Atrish kapilatr...@hotmail.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? To: christian.hennr...@intact-is.com, cpar...@cparker.us Cc: ccie_voice@onlinestudylist.com Date: Tuesday, January 27, 2009, 11:38 AM Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I tried same way.It plays greeting only once.I also changed service
parameter for Cisco TCD Allow Routing with Unknown Line State to True ,and
retried.Call still doesn't
end.javascript:%20openHelpWindow('vendorconfighelp.asp?instance=xmldi://cisco.com/serviceParameters/5title=Cisco+Telephony+Call+Dispatcher+Parameters+HelpshowAll=No#AllowRoutingwithUnknownLineState');
Kapil,
how did you add TP as member in HuntGroup.In my case, it gives error saying
that member should be a valid DN on system.I was able to add phone/CTIRP DNs
though.
On Tue, Jan 27, 2009 at 8:48 PM, Kapil Atrish kapilatr...@hotmail.comwrote:
I tried with RP/TP Block this pattern and in that case call stays in
queue. AC takes the call out of the queue only when it is routed to a
registered end-point that's what I've observed.
I'll try to route it to some unallocated number pointing it to the GW and
see if it works.
Thanks for the input.
Date: Tue, 27 Jan 2009 10:39:31 +0100
From: christian.hennr...@intact-is.com
To: kapilatr...@hotmail.com
CC: gree...@googlemail.com; anil...@yahoo.com; cpar...@cparker.us;
ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be
acceptable?
what about routing to a number CUCM, which does not exist, or even to a
PSTN number, which is unallocated?
Christian
Kapil Atrish schrieb:
The requirement is to drop the call within CCM itself. I don't want to
use Unity/IPCCX/TCL for this purpose.
Date: Tue, 27 Jan 2009 09:16:49 +
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be
acceptable?
From: gree...@googlemail.com
To: anil...@yahoo.com
CC: christian.hennr...@intact-is.com; cpar...@cparker.us;
kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com
Folks,
To get the call to disconnect you can use do the following:
Create a CTI RP cfwd all to voicemail.
In VM create a CH with the extension number of the CTI RP and configure
the greeting to be blank and then after greeting send the caller to
hang up.
In the ac hunt group config add the CTI RP as the always route member.
In acconfig.bat for the annunicator ac pilot set the hold time to be
something other than 0 seconds
After this time has passed the call will be forwarded to unity and
disconnected - you get a little bit of ringing as the call gets to
unity
which I cant get rid of.
2009/1/27 anil batra anil...@yahoo.com
I too tried the way Kapil mentioned and faced same issue as he did.
The call from PSTN does it the announcement but the call never gets
disonncted, it seems the queue is holdin git for forever. Anyone
here has tested this and have some workaround please.
--- On *Tue, 1/27/09, Kapil Atrish /kapilatr...@hotmail.com/* wrote:
From: Kapil Atrish kapilatr...@hotmail.com
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be
acceptable?
To: christian.hennr...@intact-is.com, cpar...@cparker.us
Cc: ccie_voice@onlinestudylist.com
Date: Tuesday, January 27, 2009, 11:38 AM
Chris,
Your suspicion is what I've in mind that's why I am trying to
avoid using Unity/IPCCX/TCL.
I've tested AC workaround and its working for me but couple of
catches. First of all, the file is in form of MOH and not
annunciator which was the original requirement of the question.
Secondly, I am not able to disconnect the call. The message
keeps on playing until caller drops the call.
thanks,
Kapil Atrish
Date: Mon, 26 Jan 2009 18:57:28 +0100
From: christian.hennr...@intact-is.com
To: cpar...@cparker.us
CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com;
ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it
be acceptable?
Hi,
what about having a MoH File, that is playing the message to
the caller.
MoH file is played in the AC Hunt group with queueing
activated and no
AC operators logged in. So you would use only CUCM to play
the message.
I have not tested that idea, but it might be workable.
As far as there is nothing stated, which prevents you from
using Unity,
I would use Unity.
Regards
Chris Parker schrieb:
The only thing that makes me suspicious about using Unity
to play the
announcement is that this requirement was listed under the
Media
section. This leads me to believe they want you to use the
annunciator.
Otherwise wouldn't it be under the Voicemail/Unity section?
Regardless I don't think you can do it any other way unless
you hairpin
the call through Unity to send the call to the annunciator
since the VM
ports are skinny registrations.
Chris
Ryan Trauernicht wrote:
That is what I thought
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.comwrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish -- Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com Try it now!http://www.windowsandme.com
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish -- Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com Try it now!http://www.windowsandme.com
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com http://www.windowsandme.com Try it now! http://www.windowsandme.com
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Juan is correct. You cannot play ANN to a GW of any sort, only to SCCP devices. Mark Snow Sr Technical Instructor IPexpert, Inc. Sent from my iPhone On Jan 26, 2009, at 11:23 AM, Ryan Trauernicht ryanstudyvo...@gmail.com wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/ TCL? Thanks, Kapil Atrish Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com Try it now!
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
nevermind scratch that Next sentence in that document... It is capable of sending multiple one-way RTP streams to devices such as Cisco IP phones or gateways, and it uses SCCP messages to establish the RTP stream. The device must be capable of SCCP to utilize this feature. since gateways are MGCP or H323 they will not play ANN. But since VG224, VG248, etc... under the gateway page can be SCCP that is why they state gateways in the SRND. Is that correct mark? Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 10:47 AM, Ryan Trauernicht ryanstudyvo...@gmail.com wrote: That is what I thought... but page 197 of CM SRND: It is capable of sending multiple one-way RTP streams to devices such as Cisco IP phones or gateways, and it uses SCCP messages to establish the RTP stream. On Mon, Jan 26, 2009 at 10:43 AM, Mark Snow ms...@ipexpert.com wrote: Juan is correct. You cannot play ANN to a GW of any sort, only to SCCP devices. Mark SnowSr Technical Instructor IPexpert, Inc. Sent from my iPhone On Jan 26, 2009, at 11:23 AM, Ryan Trauernicht ryanstudyvo...@gmail.com wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish -- Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at http://www.windowsandme.comwww.windowsandme.com Try it now! http://www.windowsandme.com
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com http://www.windowsandme.com Try it now! http://www.windowsandme.com __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com http://www.windowsandme.com Try it now! http://www.windowsandme.com __ This email has been scanned by the MessageLabs Email Security
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Chris, Your suspicion is what I've in mind that's why I am trying to avoid using Unity/IPCCX/TCL. I've tested AC workaround and its working for me but couple of catches. First of all, the file is in form of MOH and not annunciator which was the original requirement of the question. Secondly, I am not able to disconnect the call. The message keeps on playing until caller drops the call. thanks, Kapil Atrish Date: Mon, 26 Jan 2009 18:57:28 +0100 From: christian.hennr...@intact-is.com To: cpar...@cparker.us CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable? Hi, what about having a MoH File, that is playing the message to the caller. MoH file is played in the AC Hunt group with queueing activated and no AC operators logged in. So you would use only CUCM to play the message. I have not tested that idea, but it might be workable. As far as there is nothing stated, which prevents you from using Unity, I would use Unity. Regards Chris Parker schrieb: The only thing that makes me suspicious about using Unity to play the announcement is that this requirement was listed under the Media section. This leads me to believe they want you to use the annunciator. Otherwise wouldn't it be under the Voicemail/Unity section? Regardless I don't think you can do it any other way unless you hairpin the call through Unity to send the call to the annunciator since the VM ports are skinny registrations. Chris Ryan Trauernicht wrote: That is what I thought but I opened a TAC case and they claim you can, but cant figure out how. Thanks, Ryan Trauernicht On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com mailto:juan.c...@gmail.com wrote: I remember reading in the SRND that you can only engage the annunciator for SCCP devices if I remember correctly - so not to the PSTN. cheers, Juan On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote: Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com http://www.windowsandme.com Try it now! http://www.windowsandme.com __ This email has been scanned by the MessageLabs Email Security
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
I too tried the way Kapil mentioned and faced same issue as he did. The call
from PSTN does it the announcement but the call never gets disonncted, it seems
the queue is holdin git for forever. Anyone here has tested this and have some
workaround please.
--- On Tue, 1/27/09, Kapil Atrish kapilatr...@hotmail.com wrote:
From: Kapil Atrish kapilatr...@hotmail.com
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
To: christian.hennr...@intact-is.com, cpar...@cparker.us
Cc: ccie_voice@onlinestudylist.com
Date: Tuesday, January 27, 2009, 11:38 AM
#yiv1710372020 .hmmessage P
{
margin:0px;padding:0px;}
#yiv1710372020 {
font-size:10pt;font-family:Verdana;}
Chris,
Your suspicion is what I've in mind that's why I am trying to avoid using
Unity/IPCCX/TCL.
I've tested AC workaround and its working for me but couple of catches. First
of all, the file is in form of MOH and not annunciator which was the original
requirement of the question. Secondly, I am not able to disconnect the call.
The message keeps on playing until caller drops the call.
thanks,
Kapil Atrish
Date: Mon, 26 Jan 2009 18:57:28 +0100
From: christian.hennr...@intact-is.com
To: cpar...@cparker.us
CC: ryanstudyvo...@gmail.com; kapilatr...@hotmail.com;
ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Hi,
what about having a MoH File, that is playing the message to the caller.
MoH file is played in the AC Hunt group with queueing activated and no
AC operators logged in. So you would use only CUCM to play the message.
I have not tested that idea, but it might be workable.
As far as there is nothing stated, which prevents you from using Unity,
I would use Unity.
Regards
Chris Parker schrieb:
The only thing that makes me suspicious about using Unity to play the
announcement is that this requirement was listed under the Media
section. This leads me to believe they want you to use the annunciator.
Otherwise wouldn't it be under the Voicemail/Unity section?
Regardless I don't think you can do it any other way unless you hairpin
the call through Unity to send the call to the annunciator since the VM
ports are skinny registrations.
Chris
Ryan Trauernicht wrote:
That is what I thought but I opened a TAC case and they claim you
can, but cant figure out how.
Thanks,
Ryan Trauernicht
On Mon, Jan 26, 2009 at 3:21 AM, Juan juan.c...@gmail.com
mailto:juan.c...@gmail.com wrote:
I remember reading in the SRND that you can only engage the
annunciator for SCCP devices if I remember correctly - so not to
the PSTN.
cheers,
Juan
On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht
ryanstudyvo...@gmail.com mailto:ryanstudyvo...@gmail.com wrote:
Not sure why you are going through all that trouble and not
just sending it to unity as a call handler and hang up after
message played.
I don't know how to play an ANN from a PSTN call, I have
engaged TAC and they are still working on it and they can't
even figure it out right now.
Any ideas?
Thanks,
Ryan Trauernicht
On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish
kapilatr...@hotmail.com mailto:kapilatr...@hotmail.com wrote:
Hi list,
Following I did:
Create a new MOH Audio Source using
AAExtnOutOfService.wav. Prompt available inside Wfavvid
folder
Create a TP covering all unassigned DNs for example: 11xx,
do Called party Xform to 1155
Create a AC Pilot 1155, give any DP say: ANN_PSTN
AC Hunt-GroupGive any AC user. No need to login to
Attendant Console.
Run acconfig.batEnable Queuing
Inside DP: ANN_PSTN give User Hold MOH Source as
AAExtnOutOfService.wav.
Now, whenever you dial any unassigned number withing range
11xx, you'll hear AAExtnOutOfService.wav but the problem
is that I am not able to make the PSTN call drop.
I tried routing calls to TP inside AC Hunt-GroupAlways
Route member is TPTP has Block Pattern --Not working.
AAExtnOutOfService.wavkeeps on playing.
I tried routing calls to Route-Point (Always Route Member)
inside AC Hunt-GroupCTI_RP has Forward all to TPTP has
Block Pattern --Not working. AAExtnOutOfService.wavkeeps
on playing.
I tried routing calls to a registered Phone DN as Always
Route MemberForward all to TPTP has Block Pattern
--Not working. AAExtnOutOfService.wavkeeps on playing.
Can someone help me achieve call drop here without using
IPCCX/Unity/TCL?
Thanks,
Kapil Atrish
Rediscover the magic of Windows WIN a Windows Vista
laptop Windows mobile phone at www.windowsandme.com
http://www.windowsandme.com Try it now!
http://www.windowsandme.com
[OSL | CCIE_Voice] Annunciator to PSTN - will it be acceptable?
Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish _ Chose your Life Partner! Join MSN Matrimony FREE http://www.in.msn.com/matrimony
[OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish _ Plug in to the MSN Tech channel for a full update on the latest gizmos that made an impact. http://computing.in.msn.com/
Re: [OSL | CCIE_Voice] Annunciator to PSTN - Will it be acceptable?
Not sure why you are going through all that trouble and not just sending it to unity as a call handler and hang up after message played. I don't know how to play an ANN from a PSTN call, I have engaged TAC and they are still working on it and they can't even figure it out right now. Any ideas? Thanks, Ryan Trauernicht On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish kapilatr...@hotmail.comwrote: Hi list, Following I did: Create a new MOH Audio Source using AAExtnOutOfService.wav. Prompt available inside Wfavvid folder Create a TP covering all unassigned DNs for example: 11xx, do Called party Xform to 1155 Create a AC Pilot 1155, give any DP say: ANN_PSTN AC Hunt-GroupGive any AC user. No need to login to Attendant Console. Run acconfig.batEnable Queuing Inside DP: ANN_PSTN give User Hold MOH Source as AAExtnOutOfService.wav. Now, whenever you dial any unassigned number withing range 11xx, you'll hear AAExtnOutOfService.wav but the problem is that I am not able to make the PSTN call drop. I tried routing calls to TP inside AC Hunt-GroupAlways Route member is TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to Route-Point (Always Route Member) inside AC Hunt-GroupCTI_RP has Forward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. I tried routing calls to a registered Phone DN as Always Route MemberForward all to TPTP has Block Pattern --Not working. AAExtnOutOfService.wavkeeps on playing. Can someone help me achieve call drop here without using IPCCX/Unity/TCL? Thanks, Kapil Atrish -- Rediscover the magic of Windows WIN a Windows Vista laptop Windows mobile phone at www.windowsandme.com Try it now!http://www.windowsandme.com
