[OSL | CCIE_Voice] UCCX

[Santiago Figueroa]

Hello All

Anyone can help, I need to know if   with step recording can I send information 
to windows, in windows have a folder shared.

[cid:image003.jpg@01CC39B9.9B08CD00]


[cid:image004.jpg@01CC39B9.9B08CD00]


Thanks.




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[OSL | CCIE_Voice] Uccx

[Dharambir]

HI All

I am trying to find out uccx studyguide pdf.but not found.
Can someone guide me where i can find guide or video. 
Thanks 
Dhar



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[OSL | CCIE_Voice] UCCX

[Dharambir kumar varma]

Hi

Can someone give me the info. that UCCX has one paper or two paper.
what is the exam number.I searched on cisco site showing  642-165 and
500-051 are there.

-- 
 Regards,
 Dharambir Kumar
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[OSL | CCIE_Voice] UCCX

[cisco 2006]

Dear All,

I'm new with Cisco voice technology and need to work with UCCX v9.0 . My 
question is that how can I prepare for it and what are the certifications that 
I need to be good in this field ?

Best Regards,
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[OSL | CCIE_Voice] UCCX agent

[Kumar, Narinder]

No fancy script just testing IPCC using the standard ICD script. As soon as I 
dial into the ICD RP my agent goes into the reserve state and stay in reserve 
as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what's wrong ?

Thanks
Narinder


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[OSL | CCIE_Voice] UCCX Scripting

[Cristobal Priego]

Hello all

I have a question, i'm in the middle of programming a scripting and just
realized that i need to create a nested if step.

Do you know what's the maximum if's that can be nested? I need to nest 25
ifs on my script

or if you could recommend a better way to do it I'd appreciated it

this is what i need to do pretty much on this step

based on the CalledNumber I need to set a fixed password to a variable. do
you know a way to do this besides the nested ifs ?


thank you

Cris
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[OSL | CCIE_Voice] uccx issue

[Cristobal Priego]

hello all

i have a small issue. when i'm trying to add a trigger to a current
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where
else do i need to look for any possible errors?

thanks
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[OSL | CCIE_Voice] UCCX Issue

[vccie2010]

I have UCCX on vmware. I am able to make calls succesfully to UCCX when
there is default ICD script selected, but once I open the default ICD script
in CRS editor and rename that suppose as "icdnew" and upload and select i,
now when I call the trigger it prompts " Thank you for calling…I am sorry.
We are currently experiencing system problem. Please try again later" Does
anyone had same issue or can guide me what could be the problem. The CRS
editor was donwloaded from the UCCX server itself. Seems like somehow the
CRS editor is not saving the .aef file properly or ???
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[OSL | CCIE_Voice] UCCX Scripting

[Roger Henderson]

Hey Everyone,

What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone have any good resources online? How
complicated is it likely to get for the lab and how much time should we
dedicate to this?

Thanks,

Roger
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[OSL | CCIE_Voice] UCCX Scripting

[Cristobal Priego]

Hello All,

I have 2 questions for you

I need to create a script for an AA, the main prompt will allow the user to
dial the extension if the know it or wait to listen to the menu options

for the menu I need to use a menu step no big deal, and i'm thinking to
create a variable that will store the digits the customer pressed and then
with a call transfer try to reach that extension. however my problem or
question comes how do i merge this 2 options together, allow the caller to
dial the extension while at the same time know when he presses 1 for
customer service and is not trying to reach ext 1002 ?


also is there a way to prompt the option to the caller if he is in the queue
to leave a vm, however instead of leaving a vm record the prompt, put it on
an e-mail and then sent it to a queue and then have the e-mail to be
delivered to the next available agent ?
I don't think it's possible but the sales engineer sold this option and i
have to implement it and i just don't think is possible

maybe you've done it before or something similar

thanks

Cristobal
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[OSL | CCIE_Voice] UCCX Applications

[Matthew Berry]

All -

Has anyone ever used the Busy and No Answer applications in UCCX?  I'm 
having a hard time figuring out their real-world use.


Matthew Berry

/A+, CCENT, CCNA, CCNA Voice, CCVP, CCIE Written/

*Gmail:* ciscovoiceguru

*Skype:* ciscovoiceguru

*Twitter:* ciscovoiceguru

*1st Lab Attempt: *Aug 16, 2010


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[OSL | CCIE_Voice] UCCX Version

[Abel ...]

Hello everyone;

I'm in the process of build my home lab, I have some issues to get UCCX 7.0
but I have at work UCCX8.0. I can use version 8 for lab purpose in the mean
time, there is a lot of difference apart of the Host OS?

Thanks
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[OSL | CCIE_Voice] uccx prompts

[Cristobal Priego]

hello all

I'm playing with uccx and whenever i call from the pstn 2945999 ... i can
hear all the prompts that i've pre-recorded and also system prompts
however if i call from an hq phone 5999 or from branch 1 or 2, i only get
the moh and i can't hear any prompts

what's wrong ?
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[OSL | CCIE_Voice] UCCX grading

[Michael Luo]

I got 38% on UCCX, which I didn't expect.

I tested made test calls to verify the workflow.  What could be the possible
traps / tricks that cause loss of points?

Thanks!
Michael
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[OSL | CCIE_Voice] UCCX Prompts

[Chevy]

I"ve created a simple uccx script that that records a prompt and then says
"your message is" and then plays back you recording. However I don't hear
the prompt to record nor the prompt telling me "my message is..."  It does
play the tone just fine and it does replay my recording, but nothing else.
I tried changing the name of the prompts and that didn't work.  Any
suggestions?
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[OSL | CCIE_Voice] UCCX scripting

[Sivakumar Shanmugam]

Hello All,

Need your suggestion on this scripting.

Question is

When no agent is available the caller should send to a queue.While in the
queue,music should be played and the Hold-prompt heard every 15 secs.If the
caller has been in the Queue longer than 60 seconds then the caller should
hear an announcement that number is not available and disconnect.

My answer is

Please see the attached doc.
What i feel to the above question is, my answer is not nearing at all.
 The problem is where i could see 15 seconds music file , then which
parameter should i go for timing out 60 secs ?

Appreciate your views.
thanks
Siva


uccx_script.docx
Description: application/vnd.openxmlformats-officedocument.wordprocessingml.document
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[OSL | CCIE_Voice] UCCX scripts

[Randall Crumm]

HI,
How can I copy the icd script to my computer from the proctor labs pod?

Thanks,
 
Cheers,
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[OSL | CCIE_Voice] UCCX & Presence

[eng_firasoq...@yahoo.com]

Hi,
 
 Dears plz if u suppose this NDA violation plz discard this mail.
 
I take my first attempt & I failed. 
 
  I get 0 points in UCCX section & presence I dont know why?
the uccx script was working fine with me & I tested it 3 times & related to 
presence it was easy question & I solved it and it was working fine.
so my question if the UCCX script was working fine & the presence also was 
working fine what cisco exactly expected from our side, I don't know if they 
are looking for some thing else so plz can u suggest any thing related to uccx 
& presence so we can achieve cisco requirements in the next attempt
 
Regards
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[OSL | CCIE_Voice] UCCX issue

[chase mergenthal]

I'm working on UCCX in proctor labs, and am not able to assign IPCC extensions 
to end users.

Looking at the Enterprise Parameters, it seems CUCM is not aware that UCCX is 
installed.



However, I can create App's, and dial the triggers just fine..

I've done, a data resync, bounced CTI, rebooted and recreating the rmcm user to 
no avail... any ideas?

-Chase

--
If winners never quit and quitters never win, then who coined the phrase, "Quit 
while you’re still ahead."?



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[OSL | CCIE_Voice] UCCX challenges

[Pithog Oil]

Hi experts,
 
i will like to know what this message indicates " i am sorry we currently 
experiencing system problems and are unable to process your calls" this is what 
i get when trying to invoke a script in Contact center, i think am missing some 
thing, both i can tell exactly what it is, i willl be counting on experts to 
light me up on this.
 
Thanks
 
 


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[OSL | CCIE_Voice] UCCX Prompt

[Mark Holloway]

Does anyone know if/what UCCX wav file says "Please try again later"

Thanks,
Mark

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[OSL | CCIE_Voice] UCCX AA

[Gregg Malcolm]

I'm following along with Vik's BLS video and one of the steps following
integration is the set up of the AA.  I've configured the call control
group, the application and the trigger for AA.  When I call the AA trigger
(5710) I get connected but I hear no welcome greeting. I've checked that all
the services are running and the codecs are all G711.  UnderI see script "aa.aef" is invoked when I place
a call.  What are the steps involved in troubleshooting this? Everything
appears to be configured correctly.

Thanks, Gregg
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[OSL | CCIE_Voice] UCCX CSQ

[Tatiana Oliveira]

Hi, 

I´m unable to see the CSQ even on the agents and on the suppervisor desktop.

Any one have any idea how can I see that queues ?
tks


  
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[OSL | CCIE_Voice] uccx AAR

[Juan Lopez]

somehow I cannot find my note s back on UCCX - dough !!!

what I cannot seen to remember: for AAR to work for UCCX, I remember
setting the AAR dst mask on the CTI ports & RP to the +E164 number on the
UCM side.

For the CTI RP it is simply the +E164 of the CTI RP. But what to use for
the CTI ports? Is it better to reference the CTI RP's +E164 or shall I need
to configure each CTI port with it's own +E164?

The first option I believe poses a problem when you have eg. more than 1
CTP - pointing the CTI ports to 1 specific CTI RP +E614 number seems weird
in that case

thanks,
Juan
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[OSL | CCIE_Voice] UCCX SCRIPTING

[virajith]

hi Guys,


How to write a script which will transfer calls to available agent based on
longest idle time. The phone user has requested some time after ending a
call. During this time, phone user should be marked NOT READY.
User has to change status to READY manually before call can be directed.
Single button login is used by the phone.

-Vir




From: ccie_voice-requ...@onlinestudylist.com
Sent: Tue, 07 Aug 2012 12:27:15 
To: ccie_voice@onlinestudylist.com
Subject: CCIE_Voice Digest, Vol 78, Issue 24
Send CCIE_Voice mailing list submissions to

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When replying, please edit your Subject line so it is more specific

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Today's Topics:



   1. Re: CCIE Voice Lab Server (Dan Quinlan (daquinla))

   2. Re: CCIE Voice Lab Server (Nicolas MICHEL)





--



Message: 1

Date: Tue, 7 Aug 2012 00:11:23 +

From: "Dan Quinlan (daquinla)" 

To: Bill Lake 

Cc: Online Study 

Subject: Re: [OSL | CCIE_Voice] CCIE Voice Lab Server

Message-ID: 

Content-Type: text/plain; charset="windows-1252"



Yeah, sorry I slip into "sales" mode sometimes - thinking production not lab.. 
I have run much more that the setup you are planning on a 5 year old MCS-7828 
(I forget the HP and IBM equivalents). The 7828 has 6 GB ram and 2x250GB disks. 
ESXi 4.x handles everything perfectly. The only issue is occasional "drunk 
unity lady" as the VMWare scheduler likes a dedicated processor core to handle 
direct RTP traffic. My advice - try it on something you have before acquiring 
something new.



DQ

d...@cisco.com;



Sent from my iPhone



On Aug 6, 2012, at 7:43 PM, "Bill Lake" 
>; wrote:



If you set up a pool under vmware ESXi (FREE) then the individual machines 
share the memory as needed.  This is a great way to improve performance. 
 Also I/O to HDD is improved by spreading out over several disk/SSD's. 
 You also get some benefit by having individual NIC's assigned especially 
for the CUCM Pub and Sub.  Using this method you do not have to drop your 
VM's down even if you have only 4 GB RAM, set up device pool with all RAM 
available, Load all VM's under that Pool and they share as needed although I 
would recommend 8 GB min, 16 GB is my current setup.



I actually have a Dell Optiplex 790 loaded with CUCM/CUC/CUPS on 4 GB RAM and a 
single 250GB HDD and it works perfectly (with a little hack for the onboard 
NIC)  but this is not my main lab but a demo lab for portability as the 
slimline Optiplex is very portable.





On Mon, Aug 6, 2012 at 5:29 PM, Eliot Ngwa 
>; wrote:

I had this same question last year and this distribution list group provided 
some great advice. I ended up upgrading my old HP desktop for the lab. I put in 
an i5 core processor, 32GB RAM, and an 128GB SSD drive all for ~$500. SSD drive 
prices are coming down now and RAM is stupid cheap nowadays, so I'd load up on 
as much as your motherboard can handle. I've got everything running in VMware 
workstation 8. Typically I'm only running 3 apps at a time even though I could 
probably run all 5 at the same time with ease. I went this route mostly because 
of A) cost B) not wanting to have a big jet engine server box roaring in my 
room. One of my study partners awhile back also revealed to me that you can 
actually scale back the memory requirements for Pub/Sub to 1GB after you've 
installed (which minimum requirement initially is 2GB) it.



On Mon, Aug 6, 2012 at 4:30 PM, Nicolas MICHEL 
>; wrote:

Hey guys.



Just building me a lab since I would like to work whenever I want (read can :P 
) and would like to have some advices about your server spec.



What would be enough to run all the servers required for the lab in a single 
box ?



I would like something powerful that will allow me to run more than required 
and I don't want to be penalized when waiting for the advanced CUCM service 
parameter window :)





I was thinking to get an UCS C210 M2 but I am not sure that a single Xeon 5506 
would be enough ? Also I am planning for something like 48Gb of Ram .





Let me know what do you guys think !





Nic









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[OSL | CCIE_Voice] UCCX script

[sanity insanity]

Hello,


I am trying to configure a script that says THank you for calling if you
dialed this by mistake press one to contact operator
else someone will be with you shortly. Press 1 >> should go to an internal
extension

How do I get this done on UCCx?

-PD
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Re: [OSL | CCIE_Voice] UCCX

[Mohamed Gazzaz]

Bill,

I followed the steps in this link to install UCCX on a windows XP Desktop 
running Vmware.

http://uccert.wikidot.com/uccx7

Apply the following to your registry:


- KEY - Hkey_local_machine/software/Cisco Systems/Model

- String Value - Hardware 7835H04

- String Value - Memory 2048

- String Value - Speed 3400

Regards,
Mohamed Gazzaz


Date: Mon, 3 Sep 2012 19:41:48 -0500
From: whl...@gmail.com
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX

Trying to install UCCX on laptop to practice scripting but while I installed 
Server 2003 and did the registry update, it says 

"Installation of Cisco Unified Contact Center Express cannot be performed on 
the current version of MCS OS Service Release.  Please upgrade the OS image 
version to 2003.1.5a or higher and try again"


Does anyone know how to overcome this issue. I tried the following


Bill


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[OSL | CCIE_Voice] UCCX question

[Randall Crumm]

Hello,
I have a question. What is the rule about using "" when configuring a value in 
a step?

Sometimes I see words in the DSG with "" around them and I want to make sure I 
understand it. 
It seems to me there are used to configure something that is not a variable or 
is a reference back tho the UCCS server configuration. 

Thanks!
 
Have a great day!


Thanks,
Randall
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[OSL | CCIE_Voice] UCCX script

[virajith]

hi All,

Is there any default script which I can modify on UCCX to this something 
similar to get Thank you for calling if you dialed this by mistake press 1 to 
contact operation else someone else will be with you shortly . Press 1 --> 
should go to 9001


Thanks,
Vir


 
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[OSL | CCIE_Voice] UCCX Recordings

[Barrera, Hugo]

Hi,

I just want to hear some different suggestions on how you have done your 
recordings for uccx in the lab? I know you can do them on CUC through greetings 
administrator but what about from uccx? Is there a quick script to throw 
together that will allow me to directly record greetings on uccx I think there 
is??


Hugo

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[OSL | CCIE_Voice] UCCX issue

[Alex Mendoza]

Hello Experts

Silly question, 

I'm not looking in deep regarding this but let me ask first maybe is something 
easy to resolve.

When I call from PSTN phone to IPCC CSQ (task 9.2 from kevin's videos).

I should hear "thank you for calling all representative …" instead I hear "you 
for calling all representative..."

Seems like CSQ released the audio very quick and PSTN's Phone gets the audio 
with delay.


best regards
AA



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[OSL | CCIE_Voice] UCCX Error

[Hemu .]

Hello All,

Im not able to Work on UCCX. My entire lab session was wasted trying to
figure out the below issue

Error : The license file IPCC20090325112950513.lic ,was not uploaded since
SQL2K should be installed to enable High Availability feature. Please add
High Availability server license after installing SQL2K.

Did anyone experienced the issue.

Thanks,
Hemnath
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Re: [OSL | CCIE_Voice] UCCX

[Gurpreet Singh Kukreja]

Check this out:

http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html



On Sun, May 18, 2014 at 2:30 AM, Dharambir kumar varma <
dharambi...@gmail.com> wrote:

> Hi
>
> Can someone give me the info. that UCCX has one paper or two paper.
> what is the exam number.I searched on cisco site showing  642-165 and
> 500-051 are there.
>
> --
>  Regards,
>  Dharambir Kumar
>
>
>
>
>
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> iPexpert on YouTube: www.youtube.com/ipexpertinc
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Re: [OSL | CCIE_Voice] UCCX

[Marcos Cardoso]

Hi, 

Only one!


Sent from Samsung Mobile.

 Original message From: Dharambir kumar varma 
 Date:18/05/2014  06:30  (GMT-03:00) 
To: ccie_voice@onlinestudylist.com Subject: [OSL | 
CCIE_Voice] UCCX 
Hi 

Can someone give me the info. that UCCX has one paper or two paper.
what is the exam number.I searched on cisco site showing  642-165 and 500-051 
are there.

-- 
 Regards,
 Dharambir Kumar
  
  


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Re: [OSL | CCIE_Voice] UCCX

[Gurpreet Singh Kukreja]

Hi Israa,

If never worked before with UCCX, i would recommend starting with SRND or
design guide (its not that big) and Admin guides. It would be very useful
to install a UCCX in lab and play around with it. You'd find many videos on
YouTube to explain installation and integration with CUCM. Another useful
document to look at would be the compatibility matrix to understand
supported platforms and more.

Here's a link where you can find all documentation for UCCX:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html


About the certification, you just have one certification for UCCX;
http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html


HTH

Gurpreet



On Wed, May 21, 2014 at 9:03 AM, cisco 2006  wrote:

> Dear All,
>
> I'm new with Cisco voice technology and need to work with UCCX v9.0 . My
> question is that how can I prepare for it and what are the certifications
> that I need to be good in this field ?
>
> Best Regards,
> Israa
>
> ___
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>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
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Re: [OSL | CCIE_Voice] UCCX

[Guilherme Villarinho]

Hello Israa,

Besides Gurpreet wrote, I suggest you to read the script programming book
known as "series volume 1 , 2 and 3" to know about scripts.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf

And you can use the repository of scripts to help with examples.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Regards,

Guilherme Henrique Villarinho


2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja :

> Hi Israa,
>
> If never worked before with UCCX, i would recommend starting with SRND or
> design guide (its not that big) and Admin guides. It would be very useful
> to install a UCCX in lab and play around with it. You'd find many videos on
> YouTube to explain installation and integration with CUCM. Another useful
> document to look at would be the compatibility matrix to understand
> supported platforms and more.
>
> Here's a link where you can find all documentation for UCCX:
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html
>
>
> About the certification, you just have one certification for UCCX;
>
> http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html
>
>
> HTH
>
> Gurpreet
>
>
>
> On Wed, May 21, 2014 at 9:03 AM, cisco 2006  wrote:
>
>> Dear All,
>>
>> I'm new with Cisco voice technology and need to work with UCCX v9.0 . My
>> question is that how can I prepare for it and what are the certifications
>> that I need to be good in this field ?
>>
>> Best Regards,
>> Israa
>>
>> ___
>> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>>
>> iPexpert on YouTube: www.youtube.com/ipexpertinc
>>
>
>
> ___
> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
> iPexpert on YouTube: www.youtube.com/ipexpertinc
>
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Re: [OSL | CCIE_Voice] UCCX

[cisco 2006]

Thank you so much to your answers which are very useful  .

Best Regards,
Israa


On Wednesday, 21 May 2014, 21:13, Guilherme Villarinho 
 wrote:
 


Hello Israa,

Besides Gurpreet wrote, I suggest you to read the script programming book known 
as "series volume 1 , 2 and 3" to know about scripts.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol3.pdf

And you can use the repository of scripts to help with examples.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Regards, 



Guilherme Henrique Villarinho


2014-05-21 14:22 GMT-03:00 Gurpreet Singh Kukreja :

Hi Israa,
>
>If never worked before with UCCX, i would recommend starting with SRND or 
>design guide (its not that big) and Admin guides. It would be very useful to 
>install a UCCX in lab and play around with it. You'd find many videos on 
>YouTube to explain installation and integration with CUCM. Another useful 
>document to look at would be the compatibility matrix to understand supported 
>platforms and more.
>
>Here's a link where you can find all documentation for UCCX:
>http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html
>
>
>About the certification, you just have one certification for UCCX;
>http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html
>
>
>HTH
>
>Gurpreet
>
>
>
>
>
>
>On Wed, May 21, 2014 at 9:03 AM, cisco 2006  wrote:
>
>Dear All,
>>
>>
>>I'm new with Cisco voice technology and need to work with UCCX v9.0 . My 
>>question is that how can I prepare for it and what are the certifications 
>>that I need to be good in this field ?
>>
>>
>>Best Regards,
>>Israa
>>___
>>Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>>
>>iPexpert on YouTube: www.youtube.com/ipexpertinc
>>
>>
>
>
>
>___
>Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos ::
>
>iPexpert on YouTube: www.youtube.com/ipexpertinc
>___
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[OSL | CCIE_Voice] UCCX white scren

[J Hogan]

Hello

  I have UCCX version 5 installed on a  server and I upgraded it to version
7.0.1. Now I can not get into the web admin page
when I go to my server http://myIP/appadmin then I enter
Administrator/ciscocisco it takes me to
http://172.16.2.248/appadmin/j_security_check
and the page is a blank white page. has anyne seen this? and when I try to
uninstall UCCX the remove button is grayed out.


J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Live Life And Do Not Kill Time.
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Re: [OSL | CCIE_Voice] UCCX agent

[Kumar, Narinder]

Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.

From: Kumar, Narinder
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent

No fancy script just testing IPCC using the standard ICD script. As soon as I 
dial into the ICD RP my agent goes into the reserve state and stay in reserve 
as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what's wrong ?

Thanks
Narinder


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Re: [OSL | CCIE_Voice] UCCX agent

[Mick Vaites]

Hi Narinder

If you¹ve got phone cad installed can you bring the agent online ?


Best regards

Mick

E: m...@pobox.net.uk





From: "Kumar, Narinder" 
Date: Mon, 5 Oct 2009 21:04:26 +1100
To: "ccie_voice@onlinestudylist.com" 
Subject: Re: [OSL | CCIE_Voice] UCCX agent

Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.
 

From: Kumar, Narinder
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent
 
No fancy script just testing IPCC using the standard ICD script. As soon as
I dial into the ICD RP my agent goes into the reserve state and stay in
reserve as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what¹s wrong ?
 
Thanks
Narinder


CONFIDENTIALITY - The information contained in this electronic mail message
is confidential and is intended solely for the addressee(s). If you are not
an authorised recipient of this message please contact UXC Getronics
Australia immediately by reply email and destroy/delete this message from
your computer. Any unauthorised form of reproduction of this message, or
part thereof, is strictly prohibited.
DISCLAIMER - Unless specifically indicated otherwise, the views and opinions
expressed in this email are those of the sender and not UXC Getronics
Australia. While we endeavour to protect our network from computer viruses,
UXC Getronics Australia does not warrant that this email or any attachments
are free of viruses or any other defects or errors. It is the duty of the
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Re: [OSL | CCIE_Voice] UCCX agent

[Kumar, Narinder]

Hi Mick,

I haven't installed CAD yet, I have logged the agent into the phone only.

Cheers
Narinder
From: Mick Vaites [mailto:m...@pobox.net.uk]
Sent: Monday, 5 October 2009 9:11 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent

Hi Narinder

If you've got phone cad installed can you bring the agent online ?


Best regards

Mick

E: m...@pobox.net.uk




From: "Kumar, Narinder" 
Date: Mon, 5 Oct 2009 21:04:26 +1100
To: "ccie_voice@onlinestudylist.com" 
Subject: Re: [OSL | CCIE_Voice] UCCX agent

Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.


From: Kumar, Narinder
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent

No fancy script just testing IPCC using the standard ICD script. As soon as I 
dial into the ICD RP my agent goes into the reserve state and stay in reserve 
as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what's wrong ?

Thanks
Narinder

CONFIDENTIALITY - The information contained in this electronic mail message is 
confidential and is intended solely for the addressee(s). If you are not an 
authorised recipient of this message please contact UXC Getronics Australia 
immediately by reply email and destroy/delete this message from your computer. 
Any unauthorised form of reproduction of this message, or part thereof, is 
strictly prohibited.
DISCLAIMER - Unless specifically indicated otherwise, the views and opinions 
expressed in this email are those of the sender and not UXC Getronics 
Australia. While we endeavour to protect our network from computer viruses, UXC 
Getronics Australia does not warrant that this email or any attachments are 
free of viruses or any other defects or errors. It is the duty of the recipient 
to virus scan and otherwise test any information contained in this email before 
loading onto any computer system.

___
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CONFIDENTIALITY - The information contained in this electronic mail message is 
confidential and is intended solely for the addressee(s). If you are not an 
authorised recipient of this message please contact UXC Getronics Australia 
immediately by reply email and destroy/delete this message from your computer. 
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strictly prohibited.
DISCLAIMER - Unless specifically indicated otherwise, the views and opinions 
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Australia. While we endeavour to protect our network from computer viruses, UXC 
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Re: [OSL | CCIE_Voice] UCCX agent

[Mick Vaites]

When I said installed I meant the ipphone cad service on the phone ‹
apologies.

Is the state of the agent ready ? If not change it to ³ready².

Otherwise it must be the agent not available to the queue for some reason. I
have had it where I¹ve added the agent to a queue and it doesn¹t appear to
take calls. I need to play harder but it seems that skill levels/weight
might be involved.  To confirm this get a report on available resources ‹
edit the queue the report option is on one of the pages.

Best regards

Mick

E: m...@pobox.net.uk




From: "Kumar, Narinder" 
Date: Mon, 5 Oct 2009 21:14:23 +1100
To: Mick Vaites , "ccie_voice@onlinestudylist.com"

Subject: RE: [OSL | CCIE_Voice] UCCX agent

Hi Mick,
 
I haven¹t installed CAD yet, I have logged the agent into the phone only.
 
Cheers
Narinder

From: Mick Vaites [mailto:m...@pobox.net.uk]
Sent: Monday, 5 October 2009 9:11 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent
 
Hi Narinder

If you¹ve got phone cad installed can you bring the agent online ?


Best regards

Mick

E: m...@pobox.net.uk




From: "Kumar, Narinder" 
Date: Mon, 5 Oct 2009 21:04:26 +1100
To: "ccie_voice@onlinestudylist.com" 
Subject: Re: [OSL | CCIE_Voice] UCCX agent

Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.
 

From: Kumar, Narinder
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent

No fancy script just testing IPCC using the standard ICD script. As soon as
I dial into the ICD RP my agent goes into the reserve state and stay in
reserve as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what¹s wrong ?
 
Thanks
Narinder 


CONFIDENTIALITY - The information contained in this electronic mail message
is confidential and is intended solely for the addressee(s). If you are not
an authorised recipient of this message please contact UXC Getronics
Australia immediately by reply email and destroy/delete this message from
your computer. Any unauthorised form of reproduction of this message, or
part thereof, is strictly prohibited.
DISCLAIMER - Unless specifically indicated otherwise, the views and opinions
expressed in this email are those of the sender and not UXC Getronics
Australia. While we endeavour to protect our network from computer viruses,
UXC Getronics Australia does not warrant that this email or any attachments
are free of viruses or any other defects or errors. It is the duty of the
recipient to virus scan and otherwise test any information contained in this
email before loading onto any computer system.


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CONFIDENTIALITY - The information contained in this electronic mail message
is confidential and is intended solely for the addressee(s). If you are not
an authorised recipient of this message please contact UXC Getronics
Australia immediately by reply email and destroy/delete this message from
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Australia. While we endeavour to protect our network from computer viruses,
UXC Getronics Australia does not warrant that this email or any attachments
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email before loading onto any computer system.


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Re: [OSL | CCIE_Voice] UCCX agent

[Aamir Panjwani]

Make sure jtapi/cti port CSS has access to agent's phone partition.

 

Also, run reactive debug followed by a test call to see precisely at
what step call gets stuck

 

 

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Kumar,
Narinder
Sent: Monday, 5 October 2009 9:14 PM
To: Mick Vaites; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent

 

Hi Mick,

 

I haven't installed CAD yet, I have logged the agent into the phone
only.

 

Cheers

Narinder

From: Mick Vaites [mailto:m...@pobox.net.uk] 
Sent: Monday, 5 October 2009 9:11 PM
To: Kumar, Narinder; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX agent

 

Hi Narinder

If you've got phone cad installed can you bring the agent online ?


Best regards

Mick

E: m...@pobox.net.uk






From: "Kumar, Narinder" 
Date: Mon, 5 Oct 2009 21:04:26 +1100
To: "ccie_voice@onlinestudylist.com" 
Subject: Re: [OSL | CCIE_Voice] UCCX agent

Forgot to mention :
I can see the call waiting in Q.
The agent is appearing as a resource in the CSQ.
 

From: Kumar, Narinder 
Sent: Monday, 5 October 2009 8:59 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent

No fancy script just testing IPCC using the standard ICD script. As soon
as I dial into the ICD RP my agent goes into the reserve state and stay
in reserve as long as the call is in Q. 
Checked the configuration and everything looks fine, any idea what's
wrong ?
 
Thanks
Narinder



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you are not an authorised recipient of this message please contact UXC
Getronics Australia immediately by reply email and destroy/delete this
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this message, or part thereof, is strictly prohibited.
DISCLAIMER - Unless specifically indicated otherwise, the views and
opinions expressed in this email are those of the sender and not UXC
Getronics Australia. While we endeavour to protect our network from
computer viruses, UXC Getronics Australia does not warrant that this
email or any attachments are free of viruses or any other defects or
errors. It is the duty of the recipient to virus scan and otherwise test
any information contained in this email before loading onto any computer
system.



___
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please visit www.ipexpert.com

 



CONFIDENTIALITY - The information contained in this electronic mail
message is confidential and is intended solely for the addressee(s). If
you are not an authorised recipient of this message please contact UXC
Getronics Australia immediately by reply email and destroy/delete this
message from your computer. Any unauthorised form of reproduction of
this message, or part thereof, is strictly prohibited.
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opinions expressed in this email are those of the sender and not UXC
Getronics Australia. While we endeavour to protect our network from
computer viruses, UXC Getronics Australia does not warrant that this
email or any attachments are free of viruses or any other defects or
errors. It is the duty of the recipient to virus scan and otherwise test
any information contained in this email before loading onto any computer
system.


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Re: [OSL | CCIE_Voice] UCCX agent

[Tanner Ezell]

If the agent is going "Reserved" then the agent was "Ready".
I've seen this occur in situations with limited bandwidth or unreliable
connection to UCCX.

On Mon, Oct 5, 2009 at 3:23 AM, Mick Vaites  wrote:

>
> When I said installed I meant the ipphone cad service on the phone —
> apologies.
>
> Is the state of the agent ready ? If not change it to “ready”.
>
> Otherwise it must be the agent not available to the queue for some reason.
> I have had it where I’ve added the agent to a queue and it doesn’t appear to
> take calls. I need to play harder but it seems that skill levels/weight
> might be involved.  To confirm this get a report on available resources —
> edit the queue the report option is on one of the pages.
>
> Best regards
>
> Mick
>
> E: m...@pobox.net.uk
>
>
>
> --
> *From: *"Kumar, Narinder" 
> *Date: *Mon, 5 Oct 2009 21:14:23 +1100
> *To: *Mick Vaites , "ccie_voice@onlinestudylist.com" <
> ccie_voice@onlinestudylist.com>
> *Subject: *RE: [OSL | CCIE_Voice] UCCX agent
>
>
> Hi Mick,
>
> I haven’t installed CAD yet, I have logged the agent into the phone only.
>
> Cheers
> Narinder
>
> *From:* Mick Vaites [mailto:m...@pobox.net.uk ]
> *Sent:* Monday, 5 October 2009 9:11 PM
> *To:* Kumar, Narinder; ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] UCCX agent
>
> Hi Narinder
>
> If you’ve got phone cad installed can you bring the agent online ?
>
>
> Best regards
>
> Mick
>
> E: m...@pobox.net.uk
>
>
>  --
>
> *From: *"Kumar, Narinder" 
> *Date: *Mon, 5 Oct 2009 21:04:26 +1100
> *To: *"ccie_voice@onlinestudylist.com" 
> *Subject: *Re: [OSL | CCIE_Voice] UCCX agent
>
> Forgot to mention :
> I can see the call waiting in Q.
> The agent is appearing as a resource in the CSQ.
>
>
> *From:* Kumar, Narinder
> *Sent:* Monday, 5 October 2009 8:59 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] UCCX agent
>
> No fancy script just testing IPCC using the standard ICD script. As soon as
> I dial into the ICD RP my agent goes into the reserve state and stay in
> reserve as long as the call is in Q.
> Checked the configuration and everything looks fine, any idea what’s wrong
> ?
>
> Thanks
> Narinder
>
> --
>
>
> CONFIDENTIALITY - The information contained in this electronic mail message
> is confidential and is intended solely for the addressee(s). If you are not
> an authorised recipient of this message please contact UXC Getronics
> Australia immediately by reply email and destroy/delete this message from
> your computer. Any unauthorised form of reproduction of this message, or
> part thereof, is strictly prohibited.
> DISCLAIMER - Unless specifically indicated otherwise, the views and
> opinions expressed in this email are those of the sender and not UXC
> Getronics Australia. While we endeavour to protect our network from computer
> viruses, UXC Getronics Australia does not warrant that this email or any
> attachments are free of viruses or any other defects or errors. It is the
> duty of the recipient to virus scan and otherwise test any information
> contained in this email before loading onto any computer system.
>
> --
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> --
> CONFIDENTIALITY - The information contained in this electronic mail message
> is confidential and is intended solely for the addressee(s). If you are not
> an authorised recipient of this message please contact UXC Getronics
> Australia immediately by reply email and destroy/delete this message from
> your computer. Any unauthorised form of reproduction of this message, or
> part thereof, is strictly prohibited.
> DISCLAIMER - Unless specifically indicated otherwise, the views and
> opinions expressed in this email are those of the sender and not UXC
> Getronics Australia. While we endeavour to protect our network from computer
> viruses, UXC Getronics Australia does not warrant that this email or any
> attachments are free of viruses or any other defects or errors. It is the
> duty of the recipient to virus scan and otherwise test any information
> contained in this email before loading onto any computer system.
>
>
> ___
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> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
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Re: [OSL | CCIE_Voice] UCCX agent

[Hardesty, Scott]

When the agent goes to "reserved state" on the phone, it means that UCCX has 
identified the agent as a resource and it attempting to route the call to the 
agent.  It is normal for the agent to enter "reserved" as that is how the 
system prevents other CSQ or applications from trying to route a call to the 
same resource.  The issue could be with the calling search spaces on your CTI 
ports or some other type of routing problem that is preventing the call from 
cutting through to the phone.  The call will remain in queue until it is routed.




Scott Hardesty | Solutions Engineer | MidAtlantic | Presidio Networked Solutions

7601 Ora Glen Drive, Suite 100, Greenbelt, MD  20770 | 
sharde...@presidio.com<mailto:sharde...@presidio.com>

D: 301.313.2041 | C: 443.789.1219 | www.presidio.com<http://www.presidio.com/>



[http://www.presidio.com/images/presidio_logo.gif]


From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Kumar, Narinder
Sent: Monday, October 05, 2009 5:59 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX agent

No fancy script just testing IPCC using the standard ICD script. As soon as I 
dial into the ICD RP my agent goes into the reserve state and stay in reserve 
as long as the call is in Q.
Checked the configuration and everything looks fine, any idea what's wrong ?

Thanks
Narinder


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[OSL | CCIE_Voice] uccx editor issue

[Juliana Xu]

Hi,

On admin GUI, a script is loaded successfully, while UCCX log shows "failed to 
load the script, invalid script". I'm pretty sure that it's the editor (coming 
with the UCCX installation) issue. If I opened a default script, e.g. icd.aef 
and didn't change anything just clicked on the "save" button, I would get the 
same error message.

If I used another editor (installed on my desktop) to modify a script, then the 
script would be working fine.

Any suggestion how to fix this problem on uccx server?

Thanks in advance

Juliana
  
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[OSL | CCIE_Voice] uccx editor 7.0x

[anupam TYAGI]

I have download uccx editor 7.0 on my xp machine , but  i am not able to
launch it .Can some one help me out what can be the reason ..

Thanks
Anupam
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[OSL | CCIE_Voice] UCCX clock set

[Omotayo]

Hello,

Am working on Lab 2

how do i synchronize the uccx time to that of the callmanager or the
ntp(10.10.100.2)

thanks for the anticipated help

rgd
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Tanner Ezell]

Cristobal,

See: https://supportforums.cisco.com/thread/2000771?tstart=0

(It is your thread after all)

Cheers,
Tanner Ezell

On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego <
cristobalpri...@gmail.com> wrote:

> Hello all
>
> I have a question, i'm in the middle of programming a scripting and just
> realized that i need to create a nested if step.
>
> Do you know what's the maximum if's that can be nested? I need to nest 25
> ifs on my script
>
> or if you could recommend a better way to do it I'd appreciated it
>
> this is what i need to do pretty much on this step
>
> based on the CalledNumber I need to set a fixed password to a variable. do
> you know a way to do this besides the nested ifs ?
>
>
> thank you
>
> Cris
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Kevin Damisch]

How about using the switch step?  One of the most common uses is, let's say, 
having 10 triggers on an application, then use the switch step with 10 entries 
in the list which will create 10 branches under the switch step.  In each of 
those branches for the called numbers, use the set step for your variable, 
typically a CSQ, but in your case, it could be to set a password in a variable.

Thanks,
Kevin

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Tanner Ezell
Sent: Friday, January 15, 2010 1:44 PM
To: Cristobal Priego
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting

Cristobal,

See: https://supportforums.cisco.com/thread/2000771?tstart=0

(It is your thread after all)

Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego 
mailto:cristobalpri...@gmail.com>> wrote:
Hello all

I have a question, i'm in the middle of programming a scripting and just 
realized that i need to create a nested if step.

Do you know what's the maximum if's that can be nested? I need to nest 25 ifs 
on my script

or if you could recommend a better way to do it I'd appreciated it

this is what i need to do pretty much on this step

based on the CalledNumber I need to set a fixed password to a variable. do you 
know a way to do this besides the nested ifs ?


thank you

Cris

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--
Regards,
Tanner Ezell


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Re: [OSL | CCIE_Voice] UCCX Scripting

[Christopher Clouse]

The better way to do this would be do an XML lookup to perform the function 
that you want based on DNIS and return the password to the script.

~Chris


From: Cristobal Priego 
Sent: Friday, January 15, 2010 12:25 PM
To: ccie_voice@onlinestudylist.com 
Subject: [OSL | CCIE_Voice] UCCX Scripting


Hello all

I have a question, i'm in the middle of programming a scripting and just 
realized that i need to create a nested if step.

Do you know what's the maximum if's that can be nested? I need to nest 25 ifs 
on my script 

or if you could recommend a better way to do it I'd appreciated it

this is what i need to do pretty much on this step

based on the CalledNumber I need to set a fixed password to a variable. do you 
know a way to do this besides the nested ifs ?


thank you

Cris






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Re: [OSL | CCIE_Voice] UCCX Scripting

[Cristobal Priego]

I'm trying the xml option.

i just have a question on the step : Get XML Document Data; on the field
"Path"  do i specify where the XML is located ? or what do i put there

thank you

2010/1/15 Christopher Clouse 

>  The better way to do this would be do an XML lookup to perform the
> function that you want based on DNIS and return the password to the script.
>
> ~Chris
>
>  *From:* Cristobal Priego 
> *Sent:* Friday, January 15, 2010 12:25 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>
> Hello all
>
> I have a question, i'm in the middle of programming a scripting and just
> realized that i need to create a nested if step.
>
> Do you know what's the maximum if's that can be nested? I need to nest 25
> ifs on my script
>
> or if you could recommend a better way to do it I'd appreciated it
>
> this is what i need to do pretty much on this step
>
> based on the CalledNumber I need to set a fixed password to a variable. do
> you know a way to do this besides the nested ifs ?
>
>
> thank you
>
> Cris
>
> --
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
___
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Tanner Ezell]

You mean like my solution here?

https://supportforums.cisco.com/thread/2000771?tstart=0

:)

On Fri, Jan 15, 2010 at 1:13 PM, Christopher Clouse <
christopherc_56...@hotmail.com> wrote:

>  The better way to do this would be do an XML lookup to perform the
> function that you want based on DNIS and return the password to the script.
>
> ~Chris
>
>  *From:* Cristobal Priego 
> *Sent:* Friday, January 15, 2010 12:25 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>
> Hello all
>
> I have a question, i'm in the middle of programming a scripting and just
> realized that i need to create a nested if step.
>
> Do you know what's the maximum if's that can be nested? I need to nest 25
> ifs on my script
>
> or if you could recommend a better way to do it I'd appreciated it
>
> this is what i need to do pretty much on this step
>
> based on the CalledNumber I need to set a fixed password to a variable. do
> you know a way to do this besides the nested ifs ?
>
>
> thank you
>
> Cris
>
> --
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
___
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Christopher Clouse]

You can reference the absolute path (c:\document.xml) or the preferred way to 
do this is to upload the document to the Document Management and reference 
[DOC] document.xml.   The latter allows for it to be backed up with UCCX and 
supports HA.

~Chris


From: Cristobal Priego 
Sent: Friday, January 15, 2010 2:15 PM
To: Christopher Clouse 
Cc: ccie_voice@onlinestudylist.com 
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting


I'm trying the xml option.

i just have a question on the step : Get XML Document Data; on the field "Path" 
 do i specify where the XML is located ? or what do i put there

thank you


2010/1/15 Christopher Clouse 

  The better way to do this would be do an XML lookup to perform the function 
that you want based on DNIS and return the password to the script.

  ~Chris


  From: Cristobal Priego 
  Sent: Friday, January 15, 2010 12:25 PM
  To: ccie_voice@onlinestudylist.com 
  Subject: [OSL | CCIE_Voice] UCCX Scripting


  Hello all

  I have a question, i'm in the middle of programming a scripting and just 
realized that i need to create a nested if step.

  Do you know what's the maximum if's that can be nested? I need to nest 25 ifs 
on my script 

  or if you could recommend a better way to do it I'd appreciated it

  this is what i need to do pretty much on this step

  based on the CalledNumber I need to set a fixed password to a variable. do 
you know a way to do this besides the nested ifs ?


  thank you

  Cris



--


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visit www.ipexpert.com

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Re: [OSL | CCIE_Voice] UCCX Scripting

[Tanner Ezell]

Do NOT reference the absolute path. This is no longer supported in UCCX 8
and bad practice to begin with.

Cristobal,

The path for the XML step should be something like (if you follow my
example):

"/descendant::Passwords/child::Password" + count

You'll need a document variable, and use the Create XML Document Step, the
document name will be (for example Passwords.xml) DOC[Passwords.xml], assign
the document variable to the step then you can use the Get XML Document Data
Steps


On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse <
christopherc_56...@hotmail.com> wrote:

>  You can reference the absolute path (c:\document.xml) or the preferred
> way to do this is to upload the document to the Document Management and
> reference [DOC] document.xml.   The latter allows for it to be backed up
> with UCCX and supports HA.
>
> ~Chris
>
>  *From:* Cristobal Priego 
> *Sent:* Friday, January 15, 2010 2:15 PM
> *To:* Christopher Clouse 
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
>
> I'm trying the xml option.
>
> i just have a question on the step : Get XML Document Data; on the field
> "Path"  do i specify where the XML is located ? or what do i put there
>
> thank you
>
> 2010/1/15 Christopher Clouse 
>
>>  The better way to do this would be do an XML lookup to perform the
>> function that you want based on DNIS and return the password to the script.
>>
>> ~Chris
>>
>>  *From:* Cristobal Priego 
>> *Sent:* Friday, January 15, 2010 12:25 PM
>> *To:* ccie_voice@onlinestudylist.com
>> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>>
>> Hello all
>>
>> I have a question, i'm in the middle of programming a scripting and just
>> realized that i need to create a nested if step.
>>
>> Do you know what's the maximum if's that can be nested? I need to nest 25
>> ifs on my script
>>
>> or if you could recommend a better way to do it I'd appreciated it
>>
>> this is what i need to do pretty much on this step
>>
>> based on the CalledNumber I need to set a fixed password to a variable. do
>> you know a way to do this besides the nested ifs ?
>>
>>
>> thank you
>>
>> Cris
>>
>> --
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Scripting

[Cristobal Priego]

oh ok, i didn't see that part.
my apologies

2010/1/15 Tanner Ezell 

> Do NOT reference the absolute path. This is no longer supported in UCCX 8
> and bad practice to begin with.
>
> Cristobal,
>
> The path for the XML step should be something like (if you follow my
> example):
>
> "/descendant::Passwords/child::Password" + count
>
> You'll need a document variable, and use the Create XML Document Step, the
> document name will be (for example Passwords.xml) DOC[Passwords.xml], assign
> the document variable to the step then you can use the Get XML Document Data
> Steps
>
>
> On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse <
> christopherc_56...@hotmail.com> wrote:
>
>>  You can reference the absolute path (c:\document.xml) or the preferred
>> way to do this is to upload the document to the Document Management and
>> reference [DOC] document.xml.   The latter allows for it to be backed up
>> with UCCX and supports HA.
>>
>> ~Chris
>>
>>  *From:* Cristobal Priego 
>> *Sent:* Friday, January 15, 2010 2:15 PM
>> *To:* Christopher Clouse 
>> *Cc:* ccie_voice@onlinestudylist.com
>> *Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
>>
>> I'm trying the xml option.
>>
>> i just have a question on the step : Get XML Document Data; on the field
>> "Path"  do i specify where the XML is located ? or what do i put there
>>
>> thank you
>>
>> 2010/1/15 Christopher Clouse 
>>
>>>  The better way to do this would be do an XML lookup to perform the
>>> function that you want based on DNIS and return the password to the script.
>>>
>>> ~Chris
>>>
>>>  *From:* Cristobal Priego 
>>> *Sent:* Friday, January 15, 2010 12:25 PM
>>> *To:* ccie_voice@onlinestudylist.com
>>> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>>>
>>> Hello all
>>>
>>> I have a question, i'm in the middle of programming a scripting and just
>>> realized that i need to create a nested if step.
>>>
>>> Do you know what's the maximum if's that can be nested? I need to nest 25
>>> ifs on my script
>>>
>>> or if you could recommend a better way to do it I'd appreciated it
>>>
>>> this is what i need to do pretty much on this step
>>>
>>> based on the CalledNumber I need to set a fixed password to a variable.
>>> do you know a way to do this besides the nested ifs ?
>>>
>>>
>>> thank you
>>>
>>> Cris
>>>
>>> --
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Scripting

[Cristobal Priego]

Tanner,

I have a question,

when  i read the xml file it always return Null so the first if statement is
always false i can't move forward.
what am i doing wrong ?

2010/1/15 Cristobal Priego 

> oh ok, i didn't see that part.
> my apologies
>
> 2010/1/15 Tanner Ezell 
>
>> Do NOT reference the absolute path. This is no longer supported in UCCX 8
>> and bad practice to begin with.
>>
>> Cristobal,
>>
>> The path for the XML step should be something like (if you follow my
>> example):
>>
>> "/descendant::Passwords/child::Password" + count
>>
>> You'll need a document variable, and use the Create XML Document Step, the
>> document name will be (for example Passwords.xml) DOC[Passwords.xml], assign
>> the document variable to the step then you can use the Get XML Document Data
>> Steps
>>
>>
>> On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse <
>> christopherc_56...@hotmail.com> wrote:
>>
>>>  You can reference the absolute path (c:\document.xml) or the preferred
>>> way to do this is to upload the document to the Document Management and
>>> reference [DOC] document.xml.   The latter allows for it to be backed up
>>> with UCCX and supports HA.
>>>
>>> ~Chris
>>>
>>>  *From:* Cristobal Priego 
>>> *Sent:* Friday, January 15, 2010 2:15 PM
>>> *To:* Christopher Clouse 
>>> *Cc:* ccie_voice@onlinestudylist.com
>>> *Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
>>>
>>> I'm trying the xml option.
>>>
>>> i just have a question on the step : Get XML Document Data; on the field
>>> "Path"  do i specify where the XML is located ? or what do i put there
>>>
>>> thank you
>>>
>>> 2010/1/15 Christopher Clouse 
>>>
>>>>  The better way to do this would be do an XML lookup to perform the
>>>> function that you want based on DNIS and return the password to the script.
>>>>
>>>> ~Chris
>>>>
>>>>  *From:* Cristobal Priego 
>>>> *Sent:* Friday, January 15, 2010 12:25 PM
>>>> *To:* ccie_voice@onlinestudylist.com
>>>> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>>>>
>>>> Hello all
>>>>
>>>> I have a question, i'm in the middle of programming a scripting and just
>>>> realized that i need to create a nested if step.
>>>>
>>>> Do you know what's the maximum if's that can be nested? I need to nest
>>>> 25 ifs on my script
>>>>
>>>> or if you could recommend a better way to do it I'd appreciated it
>>>>
>>>> this is what i need to do pretty much on this step
>>>>
>>>> based on the CalledNumber I need to set a fixed password to a variable.
>>>> do you know a way to do this besides the nested ifs ?
>>>>
>>>>
>>>> thank you
>>>>
>>>> Cris
>>>>
>>>> --
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com
>>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com
>>>
>>>
>>
>>
>> --
>> Regards,
>> Tanner Ezell
>>
>
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Scripting

[Tanner Ezell]

What does your XML file look like, and can you screen shot your script for
us to look at.

On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego  wrote:

> Tanner,
>
> I have a question,
>
> when  i read the xml file it always return Null so the first if statement
> is always false i can't move forward.
> what am i doing wrong ?
>
> 2010/1/15 Cristobal Priego 
>
> oh ok, i didn't see that part.
>> my apologies
>>
>> 2010/1/15 Tanner Ezell 
>>
>>> Do NOT reference the absolute path. This is no longer supported in UCCX 8
>>> and bad practice to begin with.
>>>
>>> Cristobal,
>>>
>>> The path for the XML step should be something like (if you follow my
>>> example):
>>>
>>> "/descendant::Passwords/child::Password" + count
>>>
>>> You'll need a document variable, and use the Create XML Document Step,
>>> the document name will be (for example Passwords.xml) DOC[Passwords.xml],
>>> assign the document variable to the step then you can use the Get XML
>>> Document Data Steps
>>>
>>>
>>> On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse <
>>> christopherc_56...@hotmail.com> wrote:
>>>
>>>>  You can reference the absolute path (c:\document.xml) or the preferred
>>>> way to do this is to upload the document to the Document Management and
>>>> reference [DOC] document.xml.   The latter allows for it to be backed up
>>>> with UCCX and supports HA.
>>>>
>>>> ~Chris
>>>>
>>>>  *From:* Cristobal Priego 
>>>> *Sent:* Friday, January 15, 2010 2:15 PM
>>>> *To:* Christopher Clouse 
>>>> *Cc:* ccie_voice@onlinestudylist.com
>>>> *Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
>>>>
>>>> I'm trying the xml option.
>>>>
>>>> i just have a question on the step : Get XML Document Data; on the field
>>>> "Path"  do i specify where the XML is located ? or what do i put there
>>>>
>>>> thank you
>>>>
>>>> 2010/1/15 Christopher Clouse 
>>>>
>>>>>  The better way to do this would be do an XML lookup to perform the
>>>>> function that you want based on DNIS and return the password to the 
>>>>> script.
>>>>>
>>>>> ~Chris
>>>>>
>>>>>  *From:* Cristobal Priego 
>>>>> *Sent:* Friday, January 15, 2010 12:25 PM
>>>>> *To:* ccie_voice@onlinestudylist.com
>>>>> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>>>>>
>>>>> Hello all
>>>>>
>>>>> I have a question, i'm in the middle of programming a scripting and
>>>>> just realized that i need to create a nested if step.
>>>>>
>>>>> Do you know what's the maximum if's that can be nested? I need to nest
>>>>> 25 ifs on my script
>>>>>
>>>>> or if you could recommend a better way to do it I'd appreciated it
>>>>>
>>>>> this is what i need to do pretty much on this step
>>>>>
>>>>> based on the CalledNumber I need to set a fixed password to a variable.
>>>>> do you know a way to do this besides the nested ifs ?
>>>>>
>>>>>
>>>>> thank you
>>>>>
>>>>> Cris
>>>>>
>>>>> --
>>>>>
>>>>> ___
>>>>> For more information regarding industry leading CCIE Lab training,
>>>>> please visit www.ipexpert.com
>>>>>
>>>>
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com
>>>>
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> Tanner Ezell
>>>
>>
>>
>


-- 
Regards,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Scripting

[Berry, Matthew J.]

Better still, send me the aef file. I will take a look at it.

- Sent from my Blackberry


From: ccie_voice-boun...@onlinestudylist.com 

To: Cristobal Priego 
Cc: ccie_voice@onlinestudylist.com 
Sent: Fri Jan 15 16:35:52 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting

What does your XML file look like, and can you screen shot your script for us 
to look at.

On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego 
mailto:cristobalpri...@gmail.com>> wrote:
Tanner,

I have a question,

when  i read the xml file it always return Null so the first if statement is 
always false i can't move forward.
what am i doing wrong ?

2010/1/15 Cristobal Priego 
mailto:cristobalpri...@gmail.com>>

oh ok, i didn't see that part.
my apologies

2010/1/15 Tanner Ezell mailto:tanner.ez...@gmail.com>>
Do NOT reference the absolute path. This is no longer supported in UCCX 8 and 
bad practice to begin with.

Cristobal,

The path for the XML step should be something like (if you follow my example):

"/descendant::Passwords/child::Password" + count

You'll need a document variable, and use the Create XML Document Step, the 
document name will be (for example Passwords.xml) DOC[Passwords.xml], assign 
the document variable to the step then you can use the Get XML Document Data 
Steps


On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse 
mailto:christopherc_56...@hotmail.com>> wrote:
You can reference the absolute path (c:\document.xml) or the preferred way to 
do this is to upload the document to the Document Management and reference 
[DOC] document.xml.   The latter allows for it to be backed up with UCCX and 
supports HA.

~Chris

From: Cristobal Priego<mailto:cristobalpri...@gmail.com>
Sent: Friday, January 15, 2010 2:15 PM
To: Christopher Clouse<mailto:christopherc_56...@hotmail.com>
Cc: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting

I'm trying the xml option.

i just have a question on the step : Get XML Document Data; on the field "Path" 
 do i specify where the XML is located ? or what do i put there

thank you

2010/1/15 Christopher Clouse 
mailto:christopherc_56...@hotmail.com>>
The better way to do this would be do an XML lookup to perform the function 
that you want based on DNIS and return the password to the script.

~Chris

From: Cristobal Priego<mailto:cristobalpri...@gmail.com>
Sent: Friday, January 15, 2010 12:25 PM
To: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: [OSL | CCIE_Voice] UCCX Scripting

Hello all

I have a question, i'm in the middle of programming a scripting and just 
realized that i need to create a nested if step.

Do you know what's the maximum if's that can be nested? I need to nest 25 ifs 
on my script

or if you could recommend a better way to do it I'd appreciated it

this is what i need to do pretty much on this step

based on the CalledNumber I need to set a fixed password to a variable. do you 
know a way to do this besides the nested ifs ?


thank you

Cris



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For more information regarding industry leading CCIE Lab training, please visit 
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--
Regards,
Tanner Ezell





--
Regards,
Tanner Ezell
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Tanner Ezell]

For the benefit of the list, I have attached the completed, working AEF that
I sent back to Cristobal.

On Fri, Jan 15, 2010 at 4:01 PM, Berry, Matthew J.  wrote:

> Better still, send me the aef file. I will take a look at it.
>
> - Sent from my Blackberry
>
> --
>  *From*: ccie_voice-boun...@onlinestudylist.com <
> ccie_voice-boun...@onlinestudylist.com>
> *To*: Cristobal Priego 
> *Cc*: ccie_voice@onlinestudylist.com 
> *Sent*: Fri Jan 15 16:35:52 2010
>
> *Subject*: Re: [OSL | CCIE_Voice] UCCX Scripting
>
> What does your XML file look like, and can you screen shot your script for
> us to look at.
>
> On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego <
> cristobalpri...@gmail.com> wrote:
>
>> Tanner,
>>
>> I have a question,
>>
>> when  i read the xml file it always return Null so the first if statement
>> is always false i can't move forward.
>> what am i doing wrong ?
>>
>> 2010/1/15 Cristobal Priego 
>>
>> oh ok, i didn't see that part.
>>> my apologies
>>>
>>> 2010/1/15 Tanner Ezell 
>>>
>>>> Do NOT reference the absolute path. This is no longer supported in UCCX
>>>> 8 and bad practice to begin with.
>>>>
>>>> Cristobal,
>>>>
>>>> The path for the XML step should be something like (if you follow my
>>>> example):
>>>>
>>>> "/descendant::Passwords/child::Password" + count
>>>>
>>>> You'll need a document variable, and use the Create XML Document Step,
>>>> the document name will be (for example Passwords.xml) DOC[Passwords.xml],
>>>> assign the document variable to the step then you can use the Get XML
>>>> Document Data Steps
>>>>
>>>>
>>>> On Fri, Jan 15, 2010 at 1:18 PM, Christopher Clouse <
>>>> christopherc_56...@hotmail.com> wrote:
>>>>
>>>>>  You can reference the absolute path (c:\document.xml) or the
>>>>> preferred way to do this is to upload the document to the Document
>>>>> Management and reference [DOC] document.xml.   The latter allows for it to
>>>>> be backed up with UCCX and supports HA.
>>>>>
>>>>> ~Chris
>>>>>
>>>>>  *From:* Cristobal Priego 
>>>>> *Sent:* Friday, January 15, 2010 2:15 PM
>>>>> *To:* Christopher Clouse 
>>>>> *Cc:* ccie_voice@onlinestudylist.com
>>>>> *Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
>>>>>
>>>>> I'm trying the xml option.
>>>>>
>>>>> i just have a question on the step : Get XML Document Data; on the
>>>>> field "Path"  do i specify where the XML is located ? or what do i put 
>>>>> there
>>>>>
>>>>> thank you
>>>>>
>>>>> 2010/1/15 Christopher Clouse 
>>>>>
>>>>>>  The better way to do this would be do an XML lookup to perform the
>>>>>> function that you want based on DNIS and return the password to the 
>>>>>> script.
>>>>>>
>>>>>> ~Chris
>>>>>>
>>>>>>  *From:* Cristobal Priego 
>>>>>> *Sent:* Friday, January 15, 2010 12:25 PM
>>>>>> *To:* ccie_voice@onlinestudylist.com
>>>>>> *Subject:* [OSL | CCIE_Voice] UCCX Scripting
>>>>>>
>>>>>> Hello all
>>>>>>
>>>>>> I have a question, i'm in the middle of programming a scripting and
>>>>>> just realized that i need to create a nested if step.
>>>>>>
>>>>>> Do you know what's the maximum if's that can be nested? I need to nest
>>>>>> 25 ifs on my script
>>>>>>
>>>>>> or if you could recommend a better way to do it I'd appreciated it
>>>>>>
>>>>>> this is what i need to do pretty much on this step
>>>>>>
>>>>>> based on the CalledNumber I need to set a fixed password to a
>>>>>> variable. do you know a way to do this besides the nested ifs ?
>>>>>>
>>>>>>
>>>>>> thank you
>>>>>>
>>>>>> Cris
>>>>>>
>>>>>> --
>>>>>>
>>>>>> ___
>>>>>> For more information regarding industry leading CCIE Lab training,
>>>>>> please visit www.ipexpert.com
>>>>>>
>>>>>
>>>>>
>>>>> ___
>>>>> For more information regarding industry leading CCIE Lab training,
>>>>> please visit www.ipexpert.com
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Tanner Ezell
>>>>
>>>
>>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell


meetme.aef
Description: Binary data
___
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Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9912.74C180E0]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
<>___
For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

One more thing, make sure your CTI ports are registered too.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9913.A0283B60]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9913.A0283B60]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
<>___
For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] uccx issue

[Cristobal Priego]

Mark

I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony and
created a copy of the trigger that actually works and still nothing. the did
that works and the one that doesn't come in on the same pri. its pretty much
the same path

any other thoughts ?

2010/1/19 Mark Nigh 

>  One more thing, make sure your CTI ports are registered too.
>
>
>
> Mark Nigh
> *Systems Engineer*
>
> *mn...@netelligent.com*
>
>  (p) 314.392.6926
> [image: img_moreThan] <http://www.netelligent.com/>
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Mark Nigh
> *Sent:* Tuesday, January 19, 2010 2:20 PM
> *To:* Cristobal Priego; ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] uccx issue
>
>
>
> Double-check to ensure the CTI Route Point is registered, if not, delete
> from UCCX and re-add. Also, UCCX requires g711 so if you are calling from a
> region that will require g729, you will need a transcoder.
>
>
>
> Mark Nigh
> *Systems Engineer*
>
> *mn...@netelligent.com*
>
>  (p) 314.392.6926
> [image: img_moreThan] <http://www.netelligent.com/>
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Cristobal Priego
> *Sent:* Tuesday, January 19, 2010 2:09 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] uccx issue
>
>
>
> hello all
>
> i have a small issue. when i'm trying to add a trigger to a current
> application, and call it. the call never gets to UCCX
>
> i checked the partitions and css and i just can't getting to work, where
> else do i need to look for any possible errors?
>
> thanks
>
>
>  --
>
> This transmission and any attached files are privileged, confidential or
> otherwise the exclusive property of the intended recipient or Netelligent
> Corporation. If you are not the intended recipient, any disclosure, copying,
> distribution or use of any of the information contained in or attached to
> this transmission is strictly prohibited. If you have received this
> transmission in error, please contact us immediately by responding to this
> message or by telephone (314-392-6900) and promptly destroy the original
> transmission and its attachments.
>
> --
> This transmission and any attached files are privileged, confidential or
> otherwise the exclusive property of the intended recipient or Netelligent
> Corporation. If you are not the intended recipient, any disclosure, copying,
> distribution or use of any of the information contained in or attached to
> this transmission is strictly prohibited. If you have received this
> transmission in error, please contact us immediately by responding to this
> message or by telephone (314-392-6900) and promptly destroy the original
> transmission and its attachments.
>
<>___
For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

Have you assigned the trigger to an application? You stated there is a trigger 
that is working. Assign the new trigger to that application to test.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: Cristobal Priego [mailto:cristobalpri...@gmail.com]
Sent: Tuesday, January 19, 2010 3:20 PM
To: Mark Nigh
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue

Mark

I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony and 
created a copy of the trigger that actually works and still nothing. the did 
that works and the one that doesn't come in on the same pri. its pretty much 
the same path

any other thoughts ?
2010/1/19 Mark Nigh mailto:mn...@netelligent.com>>
One more thing, make sure your CTI ports are registered too.

Mark Nigh
Systems Engineer
mn...@netelligent.com<mailto:mn...@netelligent.com>
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[mailto:ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; 
ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] uccx issue

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com<mailto:mn...@netelligent.com>
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[mailto:ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.



This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
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For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] UCCX Issue

[kill mill]

THis is a general issue you have to decode the script to see what the issue
is. plus check which script you are referecing and all the parameters csq
etc are in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:

> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
> there is default ICD script selected, but once I open the default ICD script
> in CRS editor and rename that suppose as "icdnew" and upload and select i,
> now when I call the trigger it prompts " Thank you for calling…I am sorry.
> We are currently experiencing system problem. Please try again later" Does
> anyone had same issue or can guide me what could be the problem. The CRS
> editor was donwloaded from the UCCX server itself. Seems like somehow the
> CRS editor is not saving the .aef file properly or ???
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Well I am just saving the defualt ICD script as a different name "icdtest"
and the moment I call I get the error message I posted ealrier. I have all
csq etc as taken care of as with default script it warks fine.

On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:

> THis is a general issue you have to decode the script to see what the issue
> is. plus check which script you are referecing and all the parameters csq
> etc are in line
>
>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>
>>  I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>> there is default ICD script selected, but once I open the default ICD script
>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>> now when I call the trigger it prompts " Thank you for calling…I am
>> sorry. We are currently experiencing system problem. Please try again later"
>> Does anyone had same issue or can guide me what could be the problem. The
>> CRS editor was donwloaded from the UCCX server itself. Seems like somehow
>> the CRS editor is not saving the .aef file properly or ???
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Otto Sanchez]

Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section configuration,

On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  wrote:

> Well I am just saving the defualt ICD script as a different name "icdtest"
> and the moment I call I get the error message I posted ealrier. I have all
> csq etc as taken care of as with default script it warks fine.
>
>
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:
>
>> THis is a general issue you have to decode the script to see what the
>> issue is. plus check which script you are referecing and all the parameters
>> csq etc are in line
>>
>>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>>
>>>  I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am
>>> sorry. We are currently experiencing system problem. Please try again later"
>>> Does anyone had same issue or can guide me what could be the problem. The
>>> CRS editor was donwloaded from the UCCX server itself. Seems like somehow
>>> the CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com
>>>
>>>
>>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com
___
For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez  wrote:

> Did you validated the script once it was saved with the new name?, a common
> cause for this error is that the queue name is invalid in the application
> section configuration,
>
>
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  wrote:
>
>> Well I am just saving the defualt ICD script as a different name "icdtest"
>> and the moment I call I get the error message I posted ealrier. I have all
>> csq etc as taken care of as with default script it warks fine.
>>
>>
>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:
>>
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>>>
  I have UCCX on vmware. I am able to make calls succesfully to UCCX
 when there is default ICD script selected, but once I open the default ICD
 script in CRS editor and rename that suppose as "icdnew" and upload and
 select i, now when I call the trigger it prompts " Thank you for
 calling…I am sorry. We are currently experiencing system problem. Please 
 try
 again later" Does anyone had same issue or can guide me what could be
 the problem. The CRS editor was donwloaded from the UCCX server itself.
 Seems like somehow the CRS editor is not saving the .aef file properly or
 ???





 ___
 For more information regarding industry leading CCIE Lab training,
 please visit www.ipexpert.com


>>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
>
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com 
>
___
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Re: [OSL | CCIE_Voice] UCCX Issue

[Kevin Damisch]

If you do a reactive debug, which step is the script at when you hear the 
message?

Thanks,
Kevin


From: ccie_voice-boun...@onlinestudylist.com 
[ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 
[vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com>> wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com>> wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/>



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Berry, Matthew J.]

Are you changing the script name under the application in UCCX?

Have you added the script under the RM subsystem? I think that's where it is 
although I may be thinking of IP-IVR.
- Sent from my Blackberry


From: ccie_voice-boun...@onlinestudylist.com 

To: Otto Sanchez 
Cc: ccie_voice@onlinestudylist.com 
Sent: Thu Jan 21 21:14:49 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com>> wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com>> wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/>

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Yes, I did validated the script after I opned the the default "ICD"
script , saved as "ICDTEST" , validated it too but no luck.

On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch
wrote:

> If you do a reactive debug, which step is the script at when you hear the
> message?
>
> Thanks,
> Kevin
>
> 
> From: ccie_voice-boun...@onlinestudylist.com [
> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
> vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>
> Yes Otto, I did that please but still having same issue.
>
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez  o...@ipexpert.com>> wrote:
> Did you validated the script once it was saved with the new name?, a common
> cause for this error is that the queue name is invalid in the application
> section configuration,
>
>
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  vccie2...@gmail.com>> wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest"
> and the moment I call I get the error message I posted ealrier. I have all
> csq etc as taken care of as with default script it warks fine.
>
>
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  jha...@gmail.com>> wrote:
> THis is a general issue you have to decode the script to see what the issue
> is. plus check which script you are referecing and all the parameters csq
> etc are in line
>
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  vccie2...@gmail.com>> wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
> there is default ICD script selected, but once I open the default ICD script
> in CRS editor and rename that suppose as "icdnew" and upload and select i,
> now when I call the trigger it prompts " Thank you for calling…I am sorry.
> We are currently experiencing system problem. Please try again later" Does
> anyone had same issue or can guide me what could be the problem. The CRS
> editor was donwloaded from the UCCX server itself. Seems like somehow the
> CRS editor is not saving the .aef file properly or ???
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com<http://www.ipexpert.com/>
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com<http://www.ipexpert.com/>
>
>
>
>
> --
> Regards,
>
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
> http://www.ipexpert.com/>
>
>
> 
> This communication (including any attachments) is intended only for the use
> of the individual or entity to which it is addressed, and may contain
> information that is privileged, confidential and exempt from disclosure
> under applicable law. If you are not the intended recipient, any
> dissemination, distribution or copying of this communication is strictly
> prohibited. If you have received this communication in error, please notify
> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
> the original document.
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Tanner Ezell]

You really need to reactively debug the script and find specifically where
it is failing. That message is entirely generic. It could be because the
name used for a prompt doesn't include .wav at the end, etc etc. Find the
step, let us know.

On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:

> Yes, I did validated the script after I opned the the default "ICD"
> script , saved as "ICDTEST" , validated it too but no luck.
>
>
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
> kevin.dami...@vitalsite.com> wrote:
>
>> If you do a reactive debug, which step is the script at when you hear the
>> message?
>>
>> Thanks,
>> Kevin
>>
>> 
>> From: ccie_voice-boun...@onlinestudylist.com [
>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>> vccie2...@gmail.com]
>> Sent: Thursday, January 21, 2010 9:14 PM
>> To: Otto Sanchez
>> Cc: ccie_voice@onlinestudylist.com
>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>
>> Yes Otto, I did that please but still having same issue.
>>
>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez > o...@ipexpert.com>> wrote:
>> Did you validated the script once it was saved with the new name?, a
>> common cause for this error is that the queue name is invalid in the
>> application section configuration,
>>
>>
>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 > vccie2...@gmail.com>> wrote:
>> Well I am just saving the defualt ICD script as a different name "icdtest"
>> and the moment I call I get the error message I posted ealrier. I have all
>> csq etc as taken care of as with default script it warks fine.
>>
>>
>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill > jha...@gmail.com>> wrote:
>> THis is a general issue you have to decode the script to see what the
>> issue is. plus check which script you are referecing and all the parameters
>> csq etc are in line
>>
>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 > vccie2...@gmail.com>> wrote:
>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>> there is default ICD script selected, but once I open the default ICD script
>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>> We are currently experiencing system problem. Please try again later" Does
>> anyone had same issue or can guide me what could be the problem. The CRS
>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>> CRS editor is not saving the .aef file properly or ???
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>
>>
>>
>>
>> --
>> Regards,
>>
>> Otto Sanchez
>> CCIE #25592 (Voice)
>> Support Engineer - IPexpert, Inc.
>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>> http://www.ipexpert.com/>
>>
>>
>> 
>> This communication (including any attachments) is intended only for the
>> use of the individual or entity to which it is addressed, and may contain
>> information that is privileged, confidential and exempt from disclosure
>> under applicable law. If you are not the intended recipient, any
>> dissemination, distribution or copying of this communication is strictly
>> prohibited. If you have received this communication in error, please notify
>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>> the original document.
>>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Kevin Damisch]

Validating the script only does a syntax check, such as making sure you don't 
have any dangling goto steps for example.  You can pass validation on a script, 
but have problems when it runs, such as corrupted wav files for example.  Run a 
reactive debug, call the trigger, and see which step the script stops at when 
you get your error message.

Thanks,
Kevin


From: vccie2010 [vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 10:21 PM
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes, I did validated the script after I opned the the default "ICD" script , 
saved as "ICDTEST" , validated it too but no luck.

On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch 
mailto:kevin.dami...@vitalsite.com>> wrote:
If you do a reactive debug, which step is the script at when you hear the 
message?

Thanks,
Kevin


From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of vccie2010 [vccie2...@gmail.com<mailto:vccie2...@gmail.com>]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com><mailto:o...@ipexpert.com<mailto:o...@ipexpert.com>>>
 wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
 wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com><mailto:jha...@gmail.com<mailto:jha...@gmail.com>>>
 wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
 wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Graham Hopkins]

I encountered this problem and the debug showed I wasn't even hitting the 
script. However found a comment on the cisco learning network that in UCCX 7.0  
scripts will not work if saved in the system default folder, even if you have 
edited one of the existing scripts - so I saved the script elsewhere and all 
was fine. 


Regards

Graham Hopkins



On 22 Jan 2010, at 06:44, Kevin Damisch wrote:

> Validating the script only does a syntax check, such as making sure you don't 
> have any dangling goto steps for example.  You can pass validation on a 
> script, but have problems when it runs, such as corrupted wav files for 
> example.  Run a reactive debug, call the trigger, and see which step the 
> script stops at when you get your error message.
> 
> Thanks,
> Kevin
> 
> 
> From: vccie2010 [vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 10:21 PM
> To: Kevin Damisch
> Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes, I did validated the script after I opned the the default "ICD" script , 
> saved as "ICDTEST" , validated it too but no luck.
> 
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch 
> mailto:kevin.dami...@vitalsite.com>> wrote:
> If you do a reactive debug, which step is the script at when you hear the 
> message?
> 
> Thanks,
> Kevin
> 
> 
> From: 
> ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
>  
> [ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
>  On Behalf Of vccie2010 [vccie2...@gmail.com<mailto:vccie2...@gmail.com>]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes Otto, I did that please but still having same issue.
> 
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
> mailto:o...@ipexpert.com><mailto:o...@ipexpert.com<mailto:o...@ipexpert.com>>>
>  wrote:
> Did you validated the script once it was saved with the new name?, a common 
> cause for this error is that the queue name is invalid in the application 
> section configuration,
> 
> 
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
> mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
>  wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest" 
> and the moment I call I get the error message I posted ealrier. I have all 
> csq etc as taken care of as with default script it warks fine.
> 
> 
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
> mailto:jha...@gmail.com><mailto:jha...@gmail.com<mailto:jha...@gmail.com>>>
>  wrote:
> THis is a general issue you have to decode the script to see what the issue 
> is. plus check which script you are referecing and all the parameters csq etc 
> are in line
> 
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
> mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
>  wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
> is default ICD script selected, but once I open the default ICD script in CRS 
> editor and rename that suppose as "icdnew" and upload and select i, now when 
> I call the trigger it prompts " Thank you for calling…I am sorry. We are 
> currently experiencing system problem. Please try again later" Does anyone 
> had same issue or can guide me what could be the problem. The CRS editor was 
> donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
> not saving the .aef file properly or ???
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> 
> --
> Regards,
> 
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: 
> http://www.IPexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> This communication (including any attachments) is intended only for the use 
> of the individual or entity to which it is addressed, and may c

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

I am just opening the default "ICD"script and saving as "ICDTEST" uploading
it back on UCCX , assiging the "ICD" App this new scriptthat is no
modifications at all to prompts or whatsoever please. I will try to do
reactive debug when I lab ti again and let you know what I get.

On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:

> You really need to reactively debug the script and find specifically where
> it is failing. That message is entirely generic. It could be because the
> name used for a prompt doesn't include .wav at the end, etc etc. Find the
> step, let us know.
>
>
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>
>> Yes, I did validated the script after I opned the the default "ICD"
>> script , saved as "ICDTEST" , validated it too but no luck.
>>
>>
>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>> kevin.dami...@vitalsite.com> wrote:
>>
>>> If you do a reactive debug, which step is the script at when you hear the
>>> message?
>>>
>>> Thanks,
>>> Kevin
>>>
>>> 
>>> From: ccie_voice-boun...@onlinestudylist.com [
>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>> vccie2...@gmail.com]
>>> Sent: Thursday, January 21, 2010 9:14 PM
>>> To: Otto Sanchez
>>> Cc: ccie_voice@onlinestudylist.com
>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>
>>> Yes Otto, I did that please but still having same issue.
>>>
>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >> o...@ipexpert.com>> wrote:
>>> Did you validated the script once it was saved with the new name?, a
>>> common cause for this error is that the queue name is invalid in the
>>> application section configuration,
>>>
>>>
>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> Well I am just saving the defualt ICD script as a different name
>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>> have all csq etc as taken care of as with default script it warks fine.
>>>
>>>
>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >> jha...@gmail.com>> wrote:
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>> We are currently experiencing system problem. Please try again later" Does
>>> anyone had same issue or can guide me what could be the problem. The CRS
>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>> CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>> --
>>> Regards,
>>>
>>> Otto Sanchez
>>> CCIE #25592 (Voice)
>>> Support Engineer - IPexpert, Inc.
>>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>>> http://www.ipexpert.com/>
>>>
>>>
>>> 
>>> This communication (including any attachments) is intended only for the
>>> use of the individual or entity to which it is addressed, and may contain
>>> information that is privileged, confidential and exempt from disclosure
>>> under applicable law. If you are not the intended recipient, any
>>> dissemination, distribution or copying of this communication is strictly
>>> prohibited. If you have received this communication in error, please notify
>>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>>> the original document.
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

And Thanks Grahm for your input, I will try to do this too and update.

On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:

> You really need to reactively debug the script and find specifically where
> it is failing. That message is entirely generic. It could be because the
> name used for a prompt doesn't include .wav at the end, etc etc. Find the
> step, let us know.
>
>
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>
>> Yes, I did validated the script after I opned the the default "ICD"
>> script , saved as "ICDTEST" , validated it too but no luck.
>>
>>
>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>> kevin.dami...@vitalsite.com> wrote:
>>
>>> If you do a reactive debug, which step is the script at when you hear the
>>> message?
>>>
>>> Thanks,
>>> Kevin
>>>
>>> 
>>> From: ccie_voice-boun...@onlinestudylist.com [
>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>> vccie2...@gmail.com]
>>> Sent: Thursday, January 21, 2010 9:14 PM
>>> To: Otto Sanchez
>>> Cc: ccie_voice@onlinestudylist.com
>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>
>>> Yes Otto, I did that please but still having same issue.
>>>
>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >> o...@ipexpert.com>> wrote:
>>> Did you validated the script once it was saved with the new name?, a
>>> common cause for this error is that the queue name is invalid in the
>>> application section configuration,
>>>
>>>
>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> Well I am just saving the defualt ICD script as a different name
>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>> have all csq etc as taken care of as with default script it warks fine.
>>>
>>>
>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >> jha...@gmail.com>> wrote:
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>> We are currently experiencing system problem. Please try again later" Does
>>> anyone had same issue or can guide me what could be the problem. The CRS
>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>> CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>> --
>>> Regards,
>>>
>>> Otto Sanchez
>>> CCIE #25592 (Voice)
>>> Support Engineer - IPexpert, Inc.
>>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>>> http://www.ipexpert.com/>
>>>
>>>
>>> 
>>> This communication (including any attachments) is intended only for the
>>> use of the individual or entity to which it is addressed, and may contain
>>> information that is privileged, confidential and exempt from disclosure
>>> under applicable law. If you are not the intended recipient, any
>>> dissemination, distribution or copying of this communication is strictly
>>> prohibited. If you have received this communication in error, please notify
>>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>>> the original document.
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Graham Hopkins]

Just ran the same test:

Opened icd.aef and saved it twice as icd-test.aef once back to C:\Program 
Files\wfavvid\Scripts\system\default> and once to my documents. Then uploaded 
each to UCCX. The one from my documents works and the one from the system 
folder gives the "i'm sorry we are experiencing a system problem.."

Original thread here

https://supportforums.cisco.com/message/2013159;jsessionid=65DB330840174ED2468DBAE21FD30962.node0



Regards

Graham 


On 22 Jan 2010, at 17:38, vccie2010 wrote:

> And Thanks Grahm for your input, I will try to do this too and update.
> 
> On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell  wrote:
> You really need to reactively debug the script and find specifically where it 
> is failing. That message is entirely generic. It could be because the name 
> used for a prompt doesn't include .wav at the end, etc etc. Find the step, 
> let us know.
> 
> 
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
> Yes, I did validated the script after I opned the the default "ICD" script , 
> saved as "ICDTEST" , validated it too but no luck. 
> 
> 
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch  
> wrote:
> If you do a reactive debug, which step is the script at when you hear the 
> message?
> 
> Thanks,
> Kevin
> 
> 
> From: ccie_voice-boun...@onlinestudylist.com 
> [ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 
> [vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes Otto, I did that please but still having same issue.
> 
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
> mailto:o...@ipexpert.com>> wrote:
> Did you validated the script once it was saved with the new name?, a common 
> cause for this error is that the queue name is invalid in the application 
> section configuration,
> 
> 
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
> mailto:vccie2...@gmail.com>> wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest" 
> and the moment I call I get the error message I posted ealrier. I have all 
> csq etc as taken care of as with default script it warks fine.
> 
> 
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
> mailto:jha...@gmail.com>> wrote:
> THis is a general issue you have to decode the script to see what the issue 
> is. plus check which script you are referecing and all the parameters csq etc 
> are in line
> 
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
> mailto:vccie2...@gmail.com>> wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
> is default ICD script selected, but once I open the default ICD script in CRS 
> editor and rename that suppose as "icdnew" and upload and select i, now when 
> I call the trigger it prompts " Thank you for calling…I am sorry. We are 
> currently experiencing system problem. Please try again later" Does anyone 
> had same issue or can guide me what could be the problem. The CRS editor was 
> donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
> not saving the .aef file properly or ???
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> 
> --
> Regards,
> 
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> This communication (including any attachments) is intended only for the use 
> of the individual or entity to which it is addressed, and may contain 
> information that is privileged, confidential and exempt from disclosure under 
> applicable law. If you are not the intended recipient, any dissemination, 
> distribution or copying of this communication is strictly prohibited. If you 
> have received this communication in error, please notify Vital Support 
> Systems at 515 334 5700 and delete or destroy all copies and the original 
> document.
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
> 
> 
> 
> 
> -- 
> Regards,
> Tanner Ezell
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

YOU ARE THE MAN :) Thanks Graham !!! I will test too on my lab and will
update here.

On Fri, Jan 22, 2010 at 10:33 AM, Graham Hopkins
wrote:

>
> Just ran the same test:
>
> Opened icd.aef and saved it twice as icd-test.aef once back to C:\Program
> Files\wfavvid\Scripts\system\default> and once to my documents. Then
> uploaded each to UCCX. The one from my documents works and the one from the
> system folder gives the "i'm sorry we are experiencing a system
> problem.."
>
> Original thread here
>
>
> https://supportforums.cisco.com/message/2013159;jsessionid=65DB330840174ED2468DBAE21FD30962.node0
>
>
>
>  Regards
>
> Graham
>
>
>  On 22 Jan 2010, at 17:38, vccie2010 wrote:
>
> And Thanks Grahm for your input, I will try to do this too and update.
>
> On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:
>
>> You really need to reactively debug the script and find specifically where
>> it is failing. That message is entirely generic. It could be because the
>> name used for a prompt doesn't include .wav at the end, etc etc. Find the
>> step, let us know.
>>
>>
>> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>>
>>> Yes, I did validated the script after I opned the the default "ICD"
>>> script , saved as "ICDTEST" , validated it too but no luck.
>>>
>>>
>>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>>> kevin.dami...@vitalsite.com> wrote:
>>>
>>>> If you do a reactive debug, which step is the script at when you hear
>>>> the message?
>>>>
>>>> Thanks,
>>>> Kevin
>>>>
>>>> ____
>>>> From: ccie_voice-boun...@onlinestudylist.com [
>>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>>> vccie2...@gmail.com]
>>>> Sent: Thursday, January 21, 2010 9:14 PM
>>>> To: Otto Sanchez
>>>> Cc: ccie_voice@onlinestudylist.com
>>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>>
>>>> Yes Otto, I did that please but still having same issue.
>>>>
>>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >>> <mailto:o...@ipexpert.com>> wrote:
>>>> Did you validated the script once it was saved with the new name?, a
>>>> common cause for this error is that the queue name is invalid in the
>>>> application section configuration,
>>>>
>>>>
>>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >>> vccie2...@gmail.com>> wrote:
>>>> Well I am just saving the defualt ICD script as a different name
>>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>>> have all csq etc as taken care of as with default script it warks fine.
>>>>
>>>>
>>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >>> jha...@gmail.com>> wrote:
>>>> THis is a general issue you have to decode the script to see what the
>>>> issue is. plus check which script you are referecing and all the parameters
>>>> csq etc are in line
>>>>
>>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >>> vccie2...@gmail.com>> wrote:
>>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>>> there is default ICD script selected, but once I open the default ICD 
>>>> script
>>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>>> We are currently experiencing system problem. Please try again later" Does
>>>> anyone had same issue or can guide me what could be the problem. The CRS
>>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>>> CRS editor is not saving the .aef file properly or ???
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com<http://www.ipexpert.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com<http://www.ipexpert.

[OSL | CCIE_Voice] UCCX SQL question

[Cristobal Priego]

Guys I have a question related to UCCX and SQL

when you run a backup on UCCX in regards to SQL (backups / reindex) is that
included in the backup ?

What are the steps that i need to follow  to get the versions upgraded to at
least SQL05?

thanks

Cris
___
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Brian Valentine]

Roger,

 

I think the simplest explanation of this is that 1) this exam is not a CCIE
in UCCX Scripting.  And 2) some scripting could be on the exam.  

 

I know that's obscure.  That's because no one can say exactly what you will
see in the lab.  Let me also say that the IPExpert materials are sufficient
in preparing you for the lab exam.  I would be prepared to edit an existing
script according to very specific requirements.  I would not expect to have
to create a very detailed script from scratch.  If you did get something
like that, I would think you may consider skipping those 3 or 4 points.
Spending a couple of hours for 3 or 4 points wouldn't be worth it in my
opinion.  

 

I would also be familiar with the "built in" scripts that come on the UCCX
server out of the box.  There is an AA script and an ICD script that could
be used as a starting point in case you need to build something simple from
scratch.  This is my opinion, but I can't imagine you would see anything
more time intensive than that on the exam. 

 

These are the things that IPExpert has you doing in their workbooks.

 

Brian

 

 

 

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Roger Henderson
Sent: Thursday, February 18, 2010 6:53 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting

 

Hey Everyone,

 

What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone have any good resources online? How
complicated is it likely to get for the lab and how much time should we
dedicate to this?

 

Thanks,


Roger

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.733 / Virus Database: 271.1.1/2693 - Release Date: 02/17/10
02:35:00

___
For more information regarding industry leading CCIE Lab training, please visit 
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Re: [OSL | CCIE_Voice] UCCX Scripting

[Pulos, Greg]

Knowing CCX scripting is vital if you acutally want to be able to provide 
solutions to customers and to troubleshoot CRS application problems.

Please see the link below for more information on CCX 7.01 scripting.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf

Thank you.

greg


-Original Message-
From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Roger Henderson
Sent: Thursday, February 18, 2010 6:53 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting

Hey Everyone,

What is the best resource(s) to learn the various UCCX scripting methods needed 
for the lab? Does anyone have any good resources online? How complicated is it 
likely to get for the lab and how much time should we dedicate to this?


Thanks,

Roger

___
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[OSL | CCIE_Voice] UCCX script question

[Cristobal Priego]

Hello,

I'd like to get some advice on this.

I need to create a script that will get some variables from the customer.
and I'd like those variables to be displayed on the Agent Desktop.
I've been looking on Enterprise Data Format and on the Desktop Administrator
I created a workflow and I Modified a few fields for Enterprise Data and
Added a new  layout list.

Where i'm having problems is at the time to put all of this together. could
you please help me

which steps do i need to use

thanks
___
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[OSL | CCIE_Voice] UCCX Skill Groups

[Berry, Matthew J.]

Does anyone know if there is a way to define two skill groups for an agent, but 
give a particular skill group a priority over the other one?  Meaning, if two 
calls are in queue, each for different skill groups, I can adjust which call 
will get priority over the other based on the type of skill?


Thanks!

Matthew Berry, CCVP, Sr. Unified Communications Engineer
Kroll | 9023 Columbine Road, Eden Prairie, MN 55347
Single Number Reach +1 952 516 3748 | Fax +1 952 516 3646 | 
mjbe...@kroll.com
www.krollontrack.com | www.kroll.com

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Re: [OSL | CCIE_Voice] UCCX Scripting

[Pulos, Greg]

It's possiblebut you'll have to change the way in which you provide the 1 
for customer support and the option to dial-by-extension since your extensions 
begin with 1 as well. Just a bit like building an algorithm.think it out 
clearly first. 

Please see the following link for the CCX scripting information you'll need.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf

Thank you.

greg


-Original Message-
From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Wednesday, April 21, 2010 7:45 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting

Hello All, 

I have 2 questions for you

I need to create a script for an AA, the main prompt will allow the user to 
dial the extension if the know it or wait to listen to the menu options

for the menu I need to use a menu step no big deal, and i'm thinking to create 
a variable that will store the digits the customer pressed and then with a call 
transfer try to reach that extension. however my problem or question comes how 
do i merge this 2 options together, allow the caller to dial the extension 
while at the same time know when he presses 1 for customer service and is not 
trying to reach ext 1002 ?


also is there a way to prompt the option to the caller if he is in the queue to 
leave a vm, however instead of leaving a vm record the prompt, put it on an 
e-mail and then sent it to a queue and then have the e-mail to be delivered to 
the next available agent ?
I don't think it's possible but the sales engineer sold this option and i have 
to implement it and i just don't think is possible

maybe you've done it before or something similar

thanks

Cristobal

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[OSL | CCIE_Voice] UCCX play ringback

[Chuck Wow]

Does anyone know how to play ringback during the "Connected" state
rather than playing MOH while searching for an available agent?

thanks,

Chuck

[OSL | CCIE_Voice] UCCX Script question.

[William Affeldt]

I am currently using a consulted transfer in a script to transfer to a a few 
phones. If they don't answer the call then it goes to Q. The issue is when the 
phone being transferred to checks it's missed call directory it shows the CTI 
port extension and not the actual calling number. Does anyone know a way to get 
it to display the actual calling number during a consulted transfer when the 
called number does not pick up. I know that I can change it to a direct 
transfer and then RNA the call back to the Q but I would like to keep the 
consult transfer. ___
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Re: [OSL | CCIE_Voice] uccx prompts

[Miron Kobelski]

I'd check ip routing. rtp from uccx may be routed to the gw, but not to the
ip phones?
 On May 29, 2011 3:50 AM, "Cristobal Priego" 
wrote:
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Re: [OSL | CCIE_Voice] uccx prompts

[Cristobal Priego]

i re-configured my script using the default icd.aef
and eveyrhing worked great

thanks

2011/5/29 Miron Kobelski 

> I'd check ip routing. rtp from uccx may be routed to the gw, but not to the
> ip phones?
>  On May 29, 2011 3:50 AM, "Cristobal Priego" 
> wrote:
>
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Re: [OSL | CCIE_Voice] UCCX grading

[Victor Malyuga]

I wonder how we can get 38% if it is only 1 task. It can be 0 or 100. There is 
no partial mark - we were told!

--- On Wed, 8/6/11, Michael Luo  wrote:


From: Michael Luo 
Subject: [OSL | CCIE_Voice] UCCX grading
To: ccie_voice@onlinestudylist.com
Date: Wednesday, 8 June, 2011, 5:40


I got 38% on UCCX, which I didn't expect.

I tested made test calls to verify the workflow.  What could be the possible 
traps / tricks that cause loss of points?

Thanks!
Michael

-Inline Attachment Follows-


___
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www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com___
For more information regarding industry leading CCIE Lab training, please visit 
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Are you a CCNP or CCIE and looking for a job? Check out 
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Re: [OSL | CCIE_Voice] UCCX grading

[Julien Krieger]

>From what i heard, marking is done by the proctor and a routine script.
Proctor will give no partial point but the routine scrip may...

2011/6/8 Victor Malyuga 

> I wonder how we can get 38% if it is only 1 task. It can be 0 or 100. There
> is no partial mark - we were told!
>
> --- On *Wed, 8/6/11, Michael Luo * wrote:
>
>
> From: Michael Luo 
> Subject: [OSL | CCIE_Voice] UCCX grading
> To: ccie_voice@onlinestudylist.com
> Date: Wednesday, 8 June, 2011, 5:40
>
>
> I got 38% on UCCX, which I didn't expect.
>
> I tested made test calls to verify the workflow.  What could be the
> possible traps / tricks that cause loss of points?
>
> Thanks!
> Michael
>
> -Inline Attachment Follows-
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
___
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Re: [OSL | CCIE_Voice] UCCX grading

[Michael Luo]

The one I got actually has three tasks - two for scripts and one for agent
clients.

But I tested the call flow by calling the route points and watch the agents
behavior.  It was all functioning as required.  So I don't understand why
lost points.

On Wed, Jun 8, 2011 at 12:28 AM, Victor Malyuga wrote:

> I wonder how we can get 38% if it is only 1 task. It can be 0 or 100. There
> is no partial mark - we were told!
>
> --- On *Wed, 8/6/11, Michael Luo * wrote:
>
>
> From: Michael Luo 
> Subject: [OSL | CCIE_Voice] UCCX grading
> To: ccie_voice@onlinestudylist.com
> Date: Wednesday, 8 June, 2011, 5:40
>
>
> I got 38% on UCCX, which I didn't expect.
>
> I tested made test calls to verify the workflow.  What could be the
> possible traps / tricks that cause loss of points?
>
> Thanks!
> Michael
>
> -Inline Attachment Follows-
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
>
___
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Re: [OSL | CCIE_Voice] UCCX grading

[ccieid1ot]

Were they setup in the same location?  How was the agent setup?  One button
login or the norm?  Rethink the steps that was done and try to remember
every detail of the question.  Something minute can caused of lost points.

On Wed, Jun 8, 2011 at 8:09 AM, Michael Luo  wrote:

> The one I got actually has three tasks - two for scripts and one for agent
> clients.
>
> But I tested the call flow by calling the route points and watch the agents
> behavior.  It was all functioning as required.  So I don't understand why
> lost points.
>
>
> On Wed, Jun 8, 2011 at 12:28 AM, Victor Malyuga 
> wrote:
>
>> I wonder how we can get 38% if it is only 1 task. It can be 0 or 100.
>> There is no partial mark - we were told!
>>
>> --- On *Wed, 8/6/11, Michael Luo * wrote:
>>
>>
>> From: Michael Luo 
>> Subject: [OSL | CCIE_Voice] UCCX grading
>> To: ccie_voice@onlinestudylist.com
>> Date: Wednesday, 8 June, 2011, 5:40
>>
>>
>> I got 38% on UCCX, which I didn't expect.
>>
>> I tested made test calls to verify the workflow.  What could be the
>> possible traps / tricks that cause loss of points?
>>
>> Thanks!
>> Michael
>>
>> -Inline Attachment Follows-
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com
>>
>>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>



-- 
duy
CCIE #27737 Voice
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Re: [OSL | CCIE_Voice] UCCX grading

[Qq Ccie]

did you need a xcoder for branches to access the route points?



From: ccieid1ot 
To: Michael Luo 
Cc: ccie_voice@onlinestudylist.com
Sent: Thu, June 9, 2011 10:48:42 AM
Subject: Re: [OSL | CCIE_Voice] UCCX grading

Were they setup in the same location?  How was the agent setup?  One button 
login or the norm?  Rethink the steps that was done and try to remember every 
detail of the question.  Something minute can caused of lost points.


On Wed, Jun 8, 2011 at 8:09 AM, Michael Luo  wrote:

The one I got actually has three tasks - two for scripts and one for agent 
clients.
>
>But I tested the call flow by calling the route points and watch the agents 
>behavior.  It was all functioning as required.  So I don't understand why lost 
>points.
>
>
>
>On Wed, Jun 8, 2011 at 12:28 AM, Victor Malyuga  
>wrote:
>
>I wonder how we can get 38% if it is only 1 task. It can be 0 or 100. There is 
>no partial mark - we were told!
>>
>>--- On Wed, 8/6/11, Michael Luo  wrote:
>>
>>
>>>From: Michael Luo 
>>>Subject: [OSL | CCIE_Voice] UCCX grading
>>>To: ccie_voice@onlinestudylist.com
>>>Date: Wednesday, 8 June, 2011, 5:40
>>>
>>>
>>>
>>>I got 38% on UCCX, which I didn't expect.
>>>
>>>I tested made test calls to verify the workflow.  What could be the possible 
>>>traps / tricks that cause loss of points?
>>>
>>>Thanks!
>>>Michael
>>>
>>>-Inline Attachment Follows-
>>>
>>>
>>>
>>>___
>>>For more information regarding industry leading CCIE Lab training, please 
>>>visit 
>>>www.ipexpert.com
>>>
>>>Are you a CCNP or CCIE and looking for a job? Check out 
>>>www.PlatinumPlacement.com 
>>>
>
>___
>For more information regarding industry leading CCIE Lab training, please 
>visit 
>www.ipexpert.com
>
>Are you a CCNP or CCIE and looking for a job? Check out 
>www.PlatinumPlacement.com
>


-- 
duy
CCIE #27737 Voice___
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[OSL | CCIE_Voice] UCCX integration problem

[Vega Wong]

Hi experts
 
I have installed uccx in vmware, the installation seems fine. 
However, I am having problem with the CUCM integration (which is also installed 
in vm). 
 
I have tried to run "Cisco JTAPI Resync", but I keep getting this error:
 
"An error has occurred while trying to resynchronize the Cisco JTAPI Client"
 
When I checked the "Control Center", under the "Unified CM Telephony 
Subsystem", it comes up with "Manages JTAPI calls in CRS Engine, jtapi version 
unknown"
 
I have tried to install the Jtapi client in the IPCC server, no success. I have 
also tried to modified the setting in cet as suggested from the Cisco Support 
Forum, but still no success. 
 
Please help
 
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Re: [OSL | CCIE_Voice] UCCX Prompt

[sandeep.raman]

Hi Experts,

I am looking for a prompt which says "All of our representatives are busy at 
this time please stay on the line someone will be with you shortly"

The default ICD propmt plays a queue prompt which says" All of our 
representatives are busy at this time, your call is very important to us, 
please stay on the onlien your call will behandled in the order it was received"

can you help me find out where i can find the below prompt:

"All of our representatives are busy at this time please stay on the line 
someone will be with you shortly"

I browsed through WFAVVID---PromptsSystem---G711ulawICD
 WFAVVID---PromptsSystem---G711ulawICM

Both these two paths do not have the above mentioned prompt which ends with 
"will be with you shortly"

Please suggest...




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Re: [OSL | CCIE_Voice] UCCX Prompt

[None Ya]

If it cannot be found in any of the directories, create a recording script and 
self-record it.

Date: Tue, 5 Jul 2011 15:29:15 +0530
From: sandeep.ra...@wipro.com
To: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Prompt







Hi Experts,
 
I am looking for a prompt which says "All of our representatives are busy at 
this time please stay on the line someone will be with you shortly" 
 
The default ICD propmt plays a queue prompt which says" All of our 
representatives are busy at this time, your call is very important to us, 
please stay on the onlien your call will behandled in the order it was received"
 
can you help me find out where i can find the below prompt:
 
"All of our representatives are busy at this time please stay on the line 
someone will be with you shortly" 
 
I browsed through WFAVVID---PromptsSystem---G711ulawICD 
 WFAVVID---PromptsSystem---G711ulawICM 
 
Both these two paths do not have the above mentioned prompt which ends with 
"will be with you shortly"
 
Please suggest...
 
 
Please do not print this email 
unless it is absolutely necessary. 


 The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email. 

www.wipro.com


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Re: [OSL | CCIE_Voice] UCCX Prompt

[Bartosz Sokolowski]

Hi,

If you checked all prompts in CCX and didn't find it's probably not there :)
The only "default" prompt I know which ends with "will be with you shortly"
is BACD's "en_bacd_allagentsbusy.au"
Maybe that is what you are lookin for?
-- 
Regards,
Bartosz

2011/7/5 

>  Hi Experts,
>
> I am looking for a prompt which says "All of our representatives are busy
> at this time please stay on the line someone will be with you shortly"
>
> The default ICD propmt plays a queue prompt which says" All of our
> representatives are busy at this time, your call is very important to us,
> please stay on the onlien your call will behandled in the order it was
> received"
>
> can you help me find out where i can find the below prompt:
>
> "All of our representatives are busy at this time please stay on the line
> someone will be with you shortly"
>
> I browsed through WFAVVID---PromptsSystem---G711ulawICD
> WFAVVID---PromptsSystem---G711ulawICM
>
> Both these two paths do not have the above mentioned prompt which ends with
> "will be with you shortly"
>
> Please suggest...
>
>
>
>
> * Please do not print this email unless it is absolutely necessary. *
>
> The information contained in this electronic message and any attachments to
> this message are intended for the exclusive use of the addressee(s) and may
> contain proprietary, confidential or privileged information. If you are not
> the intended recipient, you should not disseminate, distribute or copy this
> e-mail. Please notify the sender immediately and destroy all copies of this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
> should check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus transmitted
> by this email.
>
> www.wipro.com
>
> ___
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> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
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[OSL | CCIE_Voice] UCCX system script

[Victor Malyuga]

Is it possible to modify a system script and leave it in the system default 
folder in UCCX 7.0?
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[OSL | CCIE_Voice] [UCCX COMPONENT ACTIVATION]

[Michael.Sears]

Where can I check in UCCX to determine what components are activated?
Thanks  --ms
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Re: [OSL | CCIE_Voice] UCCX Prompts

[Mohd Baqari]

Run interactive debug and see what happen at the step to play recorded prompt

Regards,
Mohammed Al Baqari

Sent from my iPhone

On Oct 19, 2011, at 7:52 PM, Chevy  wrote:

> I"ve created a simple uccx script that that records a prompt and then says 
> "your message is" and then plays back you recording. However I don't hear the 
> prompt to record nor the prompt telling me "my message is..."  It does play 
> the tone just fine and it does replay my recording, but nothing else.  I 
> tried changing the name of the prompts and that didn't work.  Any suggestions?
> ___
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> 
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