RE: Anyone Higher? - FR Uptime [7:30920]
From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30923t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
Well Drew I gotta knock on wood first.. OK, We use BellSouth and MCI for our ATM and Frame clouds. One of each with each carrier. The MCI frame has been up for about a year without down time except for a few remote site that use Billy Bob's local LEC for the last mile. Those seem to go down every once and a while. I can say all the sites that are MCI-MCI end to end have never gone down. As for the BellSouth line, the host has been up for almost 2 years but we have had two sites that drop about every other month. They just sort of bounce for about 30 minutes and then all is well for a little while. ATM with both have been up for a year preforming ATM/ATM and ATM/FRF.8 and once up, key thing ONCE it can up after fighting both carriers saying this FRF.8 stuff is new to us so be patient, the lines and cut overs have been flawless. I guess I am contentuntil the VOIP rolls out and we all sound like martians. Steve -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To: [EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30933t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
I agree. We pay the hefty fee but it IS worth it. We do have one other frame connection to the Chicago area, the carrier will remain nameless, and wellshould have paid the hefty fee on this one. -Original Message- From: Larry Perdue [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30937t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
I have been working with frame from big providers for about three years, MCI, CW and Sprint. They also take down circuits on a semi-regular basis. I, unfortunately, have just learned to live with it and keep their tech support numbers real handy. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Larry Perdue Sent: Friday, January 04, 2002 9:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30936t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
What is the up time issue? Are we talking local facilities (i.e. carrier transitions) or ISP POP facilities attributed to over subscription or bad devices ??? The former is almost impossible to solve and is usually just an occupational hazard within poorly plumed (facilities) locations. The later is ISP related and companies like UUNet, Sprint, Qwest, InterMedia, Genuity, and ATT generally do a better job with it. Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Larry Perdue Sent: Friday, January 04, 2002 10:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30938t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
In my recent experience, it also seems the major vendors are worried about IP, VPN, MPLS, etc. erroding their frame sales. That could be another factor in costs becoming more competitive. Jeff Jarmoc - CCSA, CCNA, MCSE Network Analyst - Grubb Ellis [EMAIL PROTECTED] -Original Message- From: Larry Perdue [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30941t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
The provider, that I mentioned in my previous e-mail, where one of our offices were down in average every 1.5 months are a BIG one. The only way I could get a clear answer to the problem, was if I managed to get in contact with the field tech. Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Steve Smith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:39 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] I agree. We pay the hefty fee but it IS worth it. We do have one other frame connection to the Chicago area, the carrier will remain nameless, and wellshould have paid the hefty fee on this one. -Original Message- From: Larry Perdue [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30944t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
Thinks I'd be getting some serious credits on my bill. Is there ever a problem on their end? ; -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 10:05 AM To: Steve Smith; [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] The provider, that I mentioned in my previous e-mail, where one of our offices were down in average every 1.5 months are a BIG one. The only way I could get a clear answer to the problem, was if I managed to get in contact with the field tech. Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Steve Smith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:39 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] I agree. We pay the hefty fee but it IS worth it. We do have one other frame connection to the Chicago area, the carrier will remain nameless, and wellshould have paid the hefty fee on this one. -Original Message- From: Larry Perdue [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30946t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
I am talking problems that are entirely caused by the provider - not the telco or equipment on site. Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Circusnuts [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:46 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] What is the up time issue? Are we talking local facilities (i.e. carrier transitions) or ISP POP facilities attributed to over subscription or bad devices ??? The former is almost impossible to solve and is usually just an occupational hazard within poorly plumed (facilities) locations. The later is ISP related and companies like UUNet, Sprint, Qwest, InterMedia, Genuity, and ATT generally do a better job with it. Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Larry Perdue Sent: Friday, January 04, 2002 10:05 AM To: [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] From what I have seen it is a bad idea to buy Frame Relay from anyone other than the large providers. From my experience and others that I know, Worldcom and Sprint, and ATT seem to offer the most stable service, but this service normally comes with a hefty price tag. Actually, though, the larger providers are becoming a lot more competitive in pricing lately because of the uncertainty with the economy and the slowdowns in spending. However, no matter who is providing the service, you will always be at the mercy of the local loop. -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 9:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30945t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
Having read many of the replies to this topic, I'm curious to why my biggest frustration with service providers hasn't been addressed. We have been an ATT shop for many years and I have been involved since we first started using their service. In the beginning we had an excellent account team that included a person to escalate repair issues to. And that person actually took the ball and ran with it, pressing the issue toward completion. They have degraded so far that I truly believe that they have no intention of getting anything fixed during the late night hours. Also, they no longer even have account teams that are employed directly with ATT but are contracted. Overall, my question to this string is; does any company still seem to care about repair issues and customers satisfaction within that realm? thanx Larry Puckette Network Analyst CCNA,MCP,LANCP Temple Inland [EMAIL PROTECTED] 512/434-1838 -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30948t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
You are touching one of the right buttons Larry. I feel that customer service had gone down hill for several years now. I even had a discussion with a guy from my providers NOC this morning, where he had an attitude, and called me for not cooperating with them. I have three offices in Houston and one in Dallas that are with this provider on Frame Relay, and I was told that the three Houston offices could get on Zoned Frame Relay, because they would all go on the same metro ring, but that the Dallas office could not. However, my problem this morning with a downed circuit between two Houston offices, they told me was caused by a cut on a SONET ring in Dallas. I questioned that, and asked him to explain how that was possible, and he got rude and I could hear him discuss with a colleague that they were wasting their time on me. I am not a SONET expert, but if two offices has a PVC on a metro ring, they should not be affected by a SONET problem in another city - or am I wrong here ??? Also, in accordance to the SONET ring specification, it says that they are bidirectional, and they will change you from one ring to another in milliseconds in case of a cut, so the user should never see anything. I appreciate any comments. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Puckette, Larry (TIFPC) [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 10:24 AM To: 'Ole Drews Jensen'; [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] Having read many of the replies to this topic, I'm curious to why my biggest frustration with service providers hasn't been addressed. We have been an ATT shop for many years and I have been involved since we first started using their service. In the beginning we had an excellent account team that included a person to escalate repair issues to. And that person actually took the ball and ran with it, pressing the issue toward completion. They have degraded so far that I truly believe that they have no intention of getting anything fixed during the late night hours. Also, they no longer even have account teams that are employed directly with ATT but are contracted. Overall, my question to this string is; does any company still seem to care about repair issues and customers satisfaction within that realm? thanx Larry Puckette Network Analyst CCNA,MCP,LANCP Temple Inland [EMAIL PROTECTED] 512/434-1838 -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To: [EMAIL PROTECTED] Subject:Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30949t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Anyone Higher? - FR Uptime [7:30920]
Our main facility (Los Angeles) has a T1 FR with Pacbell (SBC). In the seven months I have been running the the IT department, I have seen the T1 go down twice. Once was due to the re-routing of the phone lines that come into the building. The building is 70 years old, and the lines used to come in underground and now come in above ground. This was done in June, and I can see how this would cause some grief. The second time was in November, and SBC admitted the problem but gave no reasons. Service was unavailable for one hour. One of our remote sites (Cincinnati) had a 128K FR with Williams Communications. This was installed before I was responsible for network. Other than the initial startup problems (which I was told lasted about four months), the line seemed to run flawlessly. The connection between the two offices was run on the private SBC backbone ... I.E. - the Cincinnati traffic to the Internet ran through our T1 line here LA, then back out the same T1 line to the Internet. It was pretty ugly. Even worse than that, the cost of the 128K FR from Williams was almost equal to the T1 line from SBC. I switched this remote site to DSL from Cincinnati Bell, and connect to the main site through a VPN. They get 560kB/s down and 350kB/s up. As they have nothing that is mission critical and the company will never cough out for VoIP, it is perfect for them. Over the course of six months, the DSL service was unavailable once, and was restored within an hour. The biggest delta is the price. While I am on the subject, you may enjoy a good laugh. This company is privately owned, and had a teletype until 1995. They only got rid of it because Pacbell said it was no longer supported. Email was not implemented until the Summer of 1999. Justin From: Ole Drews Jensen Reply-To: Ole Drews Jensen To: [EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] Date: Fri, 4 Jan 2002 09:31:57 -0500 During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ _ Join the worlds largest e-mail service with MSN Hotmail. http://www.hotmail.com Message Posted at: http://www.groupstudy.com/form/read.php?f=7i=30951t=30920 -- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Anyone Higher? - FR Uptime [7:30920]
I am not laughing at all Justin. I used to work for a shipping company and later for one of their shipping agencies, and they had telex machines they used for satellite communication to the ships. The other computer guy and I created a program that would connect and exchange mail between two old Novell MHS e-mail systems, and we later installed networks onboard the ships with e-mail and zmodem dialup over satellite with our own created solutions. That actually worked perfect. The only problem we ran into was when running cables and connecting computers to eachother that way, because on a ship, the ground is not the same in one end as the other, so we couldn't have them grounded, we had to install a workstation in the engine control room all the way down in the other end. They stopped using the morsekey in 1994 onboard the ships, so one of the nice captains gave me one. I used to be a telegraphist in the Royal Danish Navy back in the 80's, so I am still looking at it once in a while, trying to deside when to use it again for fun (you never forget those dots and lines). The sad thing is that the SSB (single side band) connection via satellites and naval radio stations was more reliable in ugly weather and high waves than our Frame Relay is today almost 20 years later. :-( Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Justin C [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 10:43 AM To: [EMAIL PROTECTED] Subject: Re: Anyone Higher? - FR Uptime [7:30920] Our main facility (Los Angeles) has a T1 FR with Pacbell (SBC). In the seven months I have been running the the IT department, I have seen the T1 go down twice. Once was due to the re-routing of the phone lines that come into the building. The building is 70 years old, and the lines used to come in underground and now come in above ground. This was done in June, and I can see how this would cause some grief. The second time was in November, and SBC admitted the problem but gave no reasons. Service was unavailable for one hour. One of our remote sites (Cincinnati) had a 128K FR with Williams Communications. This was installed before I was responsible for network. Other than the initial startup problems (which I was told lasted about four months), the line seemed to run flawlessly. The connection between the two offices was run on the private SBC backbone ... I.E. - the Cincinnati traffic to the Internet ran through our T1 line here LA, then back out the same T1 line to the Internet. It was pretty ugly. Even worse than that, the cost of the 128K FR from Williams was almost equal to the T1 line from SBC. I switched this remote site to DSL from Cincinnati Bell, and connect to the main site through a VPN. They get 560kB/s down and 350kB/s up. As they have nothing that is mission critical and the company will never cough out for VoIP, it is perfect for them. Over the course of six months, the DSL service was unavailable once, and was restored within an hour. The biggest delta is the price. While I am on the subject, you may enjoy a good laugh. This company is privately owned, and had a teletype until 1995. They only got rid of it because Pacbell said it was no longer supported. Email was not implemented until the Summer of 1999. Justin From: Ole Drews Jensen Reply-To: Ole Drews Jensen To: [EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] Date: Fri, 4 Jan 2002 09:31:57 -0500 During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job
Re: Anyone Higher? - FR Uptime [7:30920]
This is a great topic! I deal with the same type issues regularly and even in the texas metro areas. I will never forget hearing th old addage Frame Relay is considered unreliable. As well, I went to Network Solutions training held by Global Knowledge in November which covered, designing service provider networks using ATM, Frame Relay, BGP, MPLS etc. It gave us a lot of insight into the real scenarios. The instructor was an older person who was experienced and smart as a tack. I had to ask him (even with providers in the class) what the hell's up with frame relay bouncing around so much?, and he said They are screwing with things, making upgrades, etc, but they will never tell you that but not to blame the providers, its back to frame relay's need for maintnance, etc. Since we have had our own ATM cloud, (partial upgrade for some of our 24 entities) I have noticed the lack of issues compared to those still on frame through a provider. Hope this sheds light Ole Drews Jensen wrote: You are touching one of the right buttons Larry. I feel that customer service had gone down hill for several years now. I even had a discussion with a guy from my providers NOC this morning, where he had an attitude, and called me for not cooperating with them. I have three offices in Houston and one in Dallas that are with this provider on Frame Relay, and I was told that the three Houston offices could get on Zoned Frame Relay, because they would all go on the same metro ring, but that the Dallas office could not. However, my problem this morning with a downed circuit between two Houston offices, they told me was caused by a cut on a SONET ring in Dallas. I questioned that, and asked him to explain how that was possible, and he got rude and I could hear him discuss with a colleague that they were wasting their time on me. I am not a SONET expert, but if two offices has a PVC on a metro ring, they should not be affected by a SONET problem in another city - or am I wrong here ??? Also, in accordance to the SONET ring specification, it says that they are bidirectional, and they will change you from one ring to another in milliseconds in case of a cut, so the user should never see anything. I appreciate any comments. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~ http://www.RouterChief.com ~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~ -Original Message- From: Puckette, Larry (TIFPC) [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 10:24 AM To: 'Ole Drews Jensen'; [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] Having read many of the replies to this topic, I'm curious to why my biggest frustration with service providers hasn't been addressed. We have been an ATT shop for many years and I have been involved since we first started using their service. In the beginning we had an excellent account team that included a person to escalate repair issues to. And that person actually took the ball and ran with it, pressing the issue toward completion. They have degraded so far that I truly believe that they have no intention of getting anything fixed during the late night hours. Also, they no longer even have account teams that are employed directly with ATT but are contracted. Overall, my question to this string is; does any company still seem to care about repair issues and customers satisfaction within that realm? thanx Larry Puckette Network Analyst CCNA,MCP,LANCP Temple Inland [EMAIL PROTECTED] 512/434-1838 -Original Message- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To:[EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SO frustrated and irritated that I have to deal with so much trouble with simple WAN connections. Thanks, Ole ~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED
