Re: [dev] How can I setup a dev environment for OTRS?

[David Boyes]

David, thanks for your recommendations, I'll consider them strongly as they are 
aligned with other replies. Could you please tell me if you managed to get the 
debugger to work by following this guide 
(http://www.epic-ide.org/guide/ch06.php)? I'm interested to know it you managed 
to attach the debugger to Apache HTTPD or if OTRS was ran via some other web 
server. Please see Martin's and Rocco's replies 
(http://lists.otrs.org/pipermail/dev/2012-September/002543.html 
http://lists.otrs.org/pipermail/dev/2012-September/002542.html)

Just tried it. Doesn’t seem to give the ability to trace spawned processes that 
are not owned by your UID, so I’m not sure if it would be helpful.  I can trace 
the httpd process, but not the subprocesses AFAICT. I’ll keep messing with it  
for a bit – now you’ve got me intrigued.
In our environment (as I mentioned) we test in a separate VM, so a workstation 
IDE wouldn’t have access to the actual HTTP daemon.  (We don’t deploy 
development tools on copies of production infrastructure as a matter of policy, 
so we wouldn’t have them in development snapshots either.)
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Re: [dev] How can I setup a dev environment for OTRS?

[David Boyes]

Well I agree that for Perl you don't get much benefits using a IDE or a very 
fancy editor, but when you start thinking that OTRS is not just a bunch of Perl 
code, but also JS, HTML, XML, YAML, CSS, etc. You maybe start thinking that a 
tool to cover them all should be a good idea, with some syntax highlight and 
ctrl space suggestions.
Then you maybe want to track bugs in your developments or in OTRS, and also you 
maybe want to use a versioning system like CVS GIT or SVN, and you are at this 
point (mostly on a Windows machine) with a full set of tools to help you on 
each of this tasks, or you can do it with a simple notepad ;-) for sure.

Yeah. I find the Perl mode in Emacs to be quite helpful (the defaults are 
well-chosen), but that's a) a religious preference, based on, b) 30 years of 
living in Emacs, and c) not a technical requirement.  There are Emacs modes for 
all those fancy things - syntax highlighting and all that jazz - YMMV.

I'd probably also encourage people to do OTRS development on Linux instead of 
Windows, but that's also a religious issue. It can be done. You'll spend most 
of your time trying to find good productivity tooling, but if you want to do it 
on Windows, you can.

Working with VMs is good, but slow and not so much resource efficient (but for 
sure better than Windows IMHO)

The main benefit for having a copy of OTRS running in a VM for developers is 
that you can stop, start, change settings, and break it without bothering 
anyone else. You can try things (like upgrades) without risking anything 
important, and run with all debugging turned on (which would make a production 
instance pretty much unusable, but is invaluable in development). It's worth 
it's weight in gold, especially if you run your production OTRS in a VM - being 
able to take a snapshot of the running production system and use that as your 
development base is really, really handy.

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Re: [dev] How can I setup a dev environment for OTRS?

[Alexander Halle]

Rocco Tocci wrote:
[...]
Take this opportunity to ask if anyone has implemented or has been 
required to develop code to integrate in ITSM data  OCS Inventory 
(especially accuntinfo of OCS)

[...]

I only know of a published module "OCSInside" to link OCS to OTRS, but 
without ITSM:


http://forums.otterhub.org/viewtopic.php?f=35&t=3059&p=60844&hilit=ocs#p17877

I think this is the best start unless OCS Inventory NG 2.1 is pusblished 
with an official OTRS plugin - regarding to the roadmap.


All others don't seem to publish their effort on OPAR or opmzone.org, 
for example see:


http://www.linkedin.com/groups/has-anyone-here-integrated-OCS-99793.S.120756557
http://lists.otrs.org/pipermail/otrs/2008-May/023223.html

Regarding ITSM there seems to exist virtually no OTRS developer 
community. I rarely see answers or code to ITSM questions on the dev 
list or in the developers forum in contrast to non-ITSM developer questions.


There is some ITSM code on OPAR, for example you may look at this free 
cape IT module to learn from if you have no ITSM development experience:


http://opar.perl-services.de/bin/index.cgi/package/C/CA/CAPEIT/ITSM-CIAttributeCollection

Feedback is welcome, especially since I use OCS myself ;)

Alexander

Public Relations
OTRS Community Board / OtterHub e.V. (http://www.otterhub.org/)
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Re: [dev] How can I setup a dev environment for OTRS?

[Rocco Tocci]

Yes is OK


Il 11/09/2012 11.04, Bogdan Iosif ha scritto:

Looks great and it's mostly readable. Molte grazie!

I have one question about step 1 :) It seems to say to NOT install in 
a directory with a blank space in its path but then it recommends a 
path under "Program Files", which has a space between "Program" and 
"Files".


Is it ok to install in "C:\Program Files" even though there is a space 
there?


On Tue, Sep 11, 2012 at 11:45 AM, Rocco Tocci > wrote:



Hello Iosif, i hope to help I took a doc that I realized, after a
hard work, which describes the steps necessary to get to debugging
modules of OTRS in ECLIPSE whith EPIC.
I'm sorry but the doc is the automatic translation of google
(Italian-> English).
Goo

Take this opportunity to ask if anyone has implemented or has been
required to develop code to integrate in ITSM data OCS Inventory
(especially accuntinfo of OCS)

Bye
Rocco


I attach a doc that I realized, after a hard work, which describes
the steps necessary to get to debugging modules OTRS.
I'm sorry but the doc is the automatic translation of google
(Italian-> English)
Hello

Il 11/09/2012 9.56, Bogdan Iosif ha scritto:

Thanks, I'll look into it.

On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci
mailto:rocco.to...@tbsit.com>> wrote:

Hello, following this guide I was able to debug OTRS.


http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf


I agree that it is important to have a debugging because perl
has a number of environment variables difficult to know the
contents of the trace or with logs or other

Bye
Rocco


Il 11/09/2012 9.09, Bogdan Iosif ha scritto:

Thanks for the input.

I was "afraid" of that. I'm familiar with this type of
debugging from writing shell scripts running under Jenkins
but I've never done debugging like that for a code base as
large as OTRS seems to be.

With shell scripts it was, kind of, simple to assess if the
code is valid because I knew exactly where the script will
be invoked from and my only concern was to explore the
context of the call (mainly env vars). With these Perl
scrips, without an IDE that halts execution on a breakpoint
or a possibility to statically explore all callers on an
object's method, I find it hard to imagine how I can ensure
a change I make on some of the code OTRS ships with will not
break some code paths or, worse, produce undesirable side
effects.

I assume you mean Apache HTTPD's STDERR. I'll try to setup
Fred. I hope this info is still valid
(http://lists.otrs.org/pipermail/dev/2007-October/001728.html)
because I haven't found much else in the form of a guide on
how to use / install it.

/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
mailto:michiel.bei...@gmail.com>>
wrote:

Hi,

Setting up the 'dev' environment is pretty much the same
as setting up
a 'regular' OTRS environment; you would set up an OTRS
environment
including database and web server on your local machine.

For editing the files you can use pretty much any
editor, some people
use complete IDE's such as ActiveState's Komodo IDE,
Eclipse EPIC or
similar, or Padre, some people prefer to use text
editors such as vim
with lots of plugins, or even simply Notepad++.

If you do OTRS development you typically do not use a
debugger all
day; and inspecting elements can be achieved by printing
them to
STDERR and looking in the server error log and/or using Fred
(http://ftp.otrs.org/pub/otrs/develtools/packages/); or
by logging
them to the LogObject in OTRS.

Hope this helps.

--
Mike

On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
mailto:bogdan.io...@gmail.com>>
wrote:
> Hi,
>
> I'm trying to setup a dev env for OTRS on Windows and
I'm new to Perl. After
> some poking around for a few days trying to understand
Perl distributions
> and development, I'm still pretty much where I started.
>
> If a guide for setting up a specific dev env is
available, can someone
> please provide me with its URL?
>
> If such a guide is not available, please help with the
following direct
> questions:
>
> Is OTRS dev normally done via an

Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Looks great and it's mostly readable. Molte grazie!

I have one question about step 1 :) It seems to say to NOT install in a
directory with a blank space in its path but then it recommends a path
under "Program Files", which has a space between "Program" and "Files".

Is it ok to install in "C:\Program Files" even though there is a space
there?

On Tue, Sep 11, 2012 at 11:45 AM, Rocco Tocci  wrote:

>
> Hello Iosif, i hope to help I took a doc that I realized, after a hard
> work, which describes the steps necessary to get to debugging modules of
> OTRS in ECLIPSE whith EPIC.
> I'm sorry but the doc is the automatic translation of google (Italian->
> English).
> Goo
>
> Take this opportunity to ask if anyone has implemented or has been
> required to develop code to integrate in ITSM data  OCS Inventory
> (especially accuntinfo of OCS)
>
> Bye
> Rocco
>
>
> I attach a doc that I realized, after a hard work, which describes the
> steps necessary to get to debugging modules OTRS.
> I'm sorry but the doc is the automatic translation of google (Italian->
> English)
> Hello
>
> Il 11/09/2012 9.56, Bogdan Iosif ha scritto:
>
> Thanks, I'll look into it.
>
> On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci wrote:
>
>  Hello, following this guide I was able to debug OTRS.
>
>
> http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf
>
> I agree that it is important to have a debugging because perl has a number
> of environment variables difficult to know the contents of the trace or
> with logs or other
>
> Bye
> Rocco
>
>
> Il 11/09/2012 9.09, Bogdan Iosif ha scritto:
>
> Thanks for the input.
>
> I was "afraid" of that. I'm familiar with this type of debugging from
> writing shell scripts running under Jenkins but I've never done debugging
> like that for a code base as large as OTRS seems to be.
>
> With shell scripts it was, kind of, simple to assess if the code is valid
> because I knew exactly where the script will be invoked from and my only
> concern was to explore the context of the call (mainly env vars). With
> these Perl scrips, without an IDE that halts execution on a breakpoint or a
> possibility to statically explore all callers on an object's method, I find
> it hard to imagine how I can ensure a change I make on some of the code
> OTRS ships with will not break some code paths or, worse, produce
> undesirable side effects.
>
> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
> this info is still valid (
> http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
> haven't found much else in the form of a guide on how to use / install it.
>
> /bogdan
>
> On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen  > wrote:
>
> Hi,
>
> Setting up the 'dev' environment is pretty much the same as setting up
> a 'regular' OTRS environment; you would set up an OTRS environment
> including database and web server on your local machine.
>
> For editing the files you can use pretty much any editor, some people
> use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
> similar, or Padre, some people prefer to use text editors such as vim
> with lots of plugins, or even simply Notepad++.
>
> If you do OTRS development you typically do not use a debugger all
> day; and inspecting elements can be achieved by printing them to
> STDERR and looking in the server error log and/or using Fred
> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
> them to the LogObject in OTRS.
>
> Hope this helps.
>
> --
> Mike
>
> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif 
> wrote:
> > Hi,
> >
> > I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
> After
> > some poking around for a few days trying to understand Perl distributions
> > and development, I'm still pretty much where I started.
> >
> > If a guide for setting up a specific dev env is available, can someone
> > please provide me with its URL?
> >
> > If such a guide is not available, please help with the following direct
> > questions:
> >
> > Is OTRS dev normally done via an IDE, and if so what is the preferred
> one? I
> > tried to find an ide-project like grouping in the OTRS sources and
> couldn't
> > spot one.
> > Is it possible to load all the source files in an editor capable of
> finding
> > method / object definitions? (I don't mean full text search but something
> > like Intellisense)
> > Is interactive debugging possible for OTRS? By this I mean setting
> > breakpoints and exploring values for variables when a breakpoint is hit.
> > Is there such a thing as syntax check, source compilation or unit
> testing so
> > that I can be as sure as possible that changes I've made do not
> immediately
> > crash when they are executed?
> >
> > I'm familiar with the dev workflow from Visual Studio (C#) and Eclipse
> > (Java) and hoping to achieve something similar with OTRS, if possible. If
> > someone can answer and is also familiar with those IDEs, please use them
> for
> > comparison.
> >
> > T

Re: [dev] How can I setup a dev environment for OTRS?

[Rocco Tocci]

Hello Iosif, i hope to help I took a doc that I realized, after a hard 
work, which describes the steps necessary to get to debugging modules of 
OTRS in ECLIPSE whith EPIC.
I'm sorry but the doc is the automatic translation of google (Italian-> 
English).

Goo

Take this opportunity to ask if anyone has implemented or has been 
required to develop code to integrate in ITSM data  OCS Inventory 
(especially accuntinfo of OCS)


Bye
Rocco


I attach a doc that I realized, after a hard work, which describes the 
steps necessary to get to debugging modules OTRS.
I'm sorry but the doc is the automatic translation of google (Italian-> 
English)

Hello

Il 11/09/2012 9.56, Bogdan Iosif ha scritto:

Thanks, I'll look into it.

On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci > wrote:


Hello, following this guide I was able to debug OTRS.


http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf


I agree that it is important to have a debugging because perl has
a number of environment variables difficult to know the contents
of the trace or with logs or other

Bye
Rocco


Il 11/09/2012 9.09, Bogdan Iosif ha scritto:

Thanks for the input.

I was "afraid" of that. I'm familiar with this type of debugging
from writing shell scripts running under Jenkins but I've never
done debugging like that for a code base as large as OTRS seems
to be.

With shell scripts it was, kind of, simple to assess if the code
is valid because I knew exactly where the script will be invoked
from and my only concern was to explore the context of the call
(mainly env vars). With these Perl scrips, without an IDE that
halts execution on a breakpoint or a possibility to statically
explore all callers on an object's method, I find it hard to
imagine how I can ensure a change I make on some of the code OTRS
ships with will not break some code paths or, worse, produce
undesirable side effects.

I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred.
I hope this info is still valid
(http://lists.otrs.org/pipermail/dev/2007-October/001728.html)
because I haven't found much else in the form of a guide on how
to use / install it.

/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
mailto:michiel.bei...@gmail.com>> wrote:

Hi,

Setting up the 'dev' environment is pretty much the same as
setting up
a 'regular' OTRS environment; you would set up an OTRS
environment
including database and web server on your local machine.

For editing the files you can use pretty much any editor,
some people
use complete IDE's such as ActiveState's Komodo IDE, Eclipse
EPIC or
similar, or Padre, some people prefer to use text editors
such as vim
with lots of plugins, or even simply Notepad++.

If you do OTRS development you typically do not use a
debugger all
day; and inspecting elements can be achieved by printing them to
STDERR and looking in the server error log and/or using Fred
(http://ftp.otrs.org/pub/otrs/develtools/packages/); or by
logging
them to the LogObject in OTRS.

Hope this helps.

--
Mike

On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
mailto:bogdan.io...@gmail.com>> wrote:
> Hi,
>
> I'm trying to setup a dev env for OTRS on Windows and I'm
new to Perl. After
> some poking around for a few days trying to understand Perl
distributions
> and development, I'm still pretty much where I started.
>
> If a guide for setting up a specific dev env is available,
can someone
> please provide me with its URL?
>
> If such a guide is not available, please help with the
following direct
> questions:
>
> Is OTRS dev normally done via an IDE, and if so what is the
preferred one? I
> tried to find an ide-project like grouping in the OTRS
sources and couldn't
> spot one.
> Is it possible to load all the source files in an editor
capable of finding
> method / object definitions? (I don't mean full text search
but something
> like Intellisense)
> Is interactive debugging possible for OTRS? By this I mean
setting
> breakpoints and exploring values for variables when a
breakpoint is hit.
> Is there such a thing as syntax check, source compilation
or unit testing so
> that I can be as sure as possible that changes I've made do
not immediately
> crash when they are executed?
>
> I'm familiar with the dev workflow from Visual Studio (C#)
and Eclipse
> (Ja

Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Thanks, I'll look into it. Apache vs private HTTP/CGI server is the
difference I was curious about but I hope will manage to clarify it from
the guide as it was also recommended from another direction.

On Tue, Sep 11, 2012 at 10:50 AM, Martin Gruner wrote:

> Hi Bogdan,
>
> it's been a while :-/. AFAIR (http://www.epic-ide.org/guide/ch06.php),
> it may not even run inside apache but spawn a local HTTP/CGI server that
> you can use to run OTRS inside. Just try it.
>
> Regards, mg
>
> Am 11.09.12 09:26, schrieb Bogdan Iosif:
> > Hi,
> >
> > 10x. When you tried this, did you have the debugger connect to Apache
> HTTPD
> > or were you able to somehow execute OTRS's scripts in a more direct way?
> As
> > far as I understood, the Perl interpreter runs in HTTPD's process, via
> > mod_perl, so a debugger would need to attach to HTTPD in order to work.
> >
> > I understand your point about not practically needing the above, but it
> > would give me a warm fuzzy feeling to see it working and know I can do
> that
> > for the worst case scenario.
> >
> > /bogdan
> >
> > On Tue, Sep 11, 2012 at 10:12 AM, Martin Gruner  >wrote:
> >
> >>  Hi Bogdan,
> >>
> >> AFAICT you can use Eclipse with the EPIC perl editor that also includes
> a
> >> graphical interface to the Perl debugger, giving you full execution
> >> control. I tried that once, but as Mike said it is not really needed in
> >> everyday work.
> >>
> >> Best regards, mg
> >>
> >> Am 11.09.12 09:09, schrieb Bogdan Iosif:
> >>
> >> Thanks for the input.
> >>
> >> I was "afraid" of that. I'm familiar with this type of debugging from
> >> writing shell scripts running under Jenkins but I've never done
> debugging
> >> like that for a code base as large as OTRS seems to be.
> >>
> >> With shell scripts it was, kind of, simple to assess if the code is
> valid
> >> because I knew exactly where the script will be invoked from and my only
> >> concern was to explore the context of the call (mainly env vars). With
> >> these Perl scrips, without an IDE that halts execution on a breakpoint
> or a
> >> possibility to statically explore all callers on an object's method, I
> find
> >> it hard to imagine how I can ensure a change I make on some of the code
> >> OTRS ships with will not break some code paths or, worse, produce
> >> undesirable side effects.
> >>
> >> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
> >> this info is still valid (
> >> http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
> >> haven't found much else in the form of a guide on how to use / install
> it=
>
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
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> DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann
> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> It's raining... OTRS Feature Add-Ons! Bis zu 10 kostenlose OTRS Feature
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Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Thanks, I'll look into it.

On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci  wrote:

>  Hello, following this guide I was able to debug OTRS.
>
>
> http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf
>
> I agree that it is important to have a debugging because perl has a number
> of environment variables difficult to know the contents of the trace or
> with logs or other
>
> Bye
> Rocco
>
>
> Il 11/09/2012 9.09, Bogdan Iosif ha scritto:
>
> Thanks for the input.
>
> I was "afraid" of that. I'm familiar with this type of debugging from
> writing shell scripts running under Jenkins but I've never done debugging
> like that for a code base as large as OTRS seems to be.
>
> With shell scripts it was, kind of, simple to assess if the code is valid
> because I knew exactly where the script will be invoked from and my only
> concern was to explore the context of the call (mainly env vars). With
> these Perl scrips, without an IDE that halts execution on a breakpoint or a
> possibility to statically explore all callers on an object's method, I find
> it hard to imagine how I can ensure a change I make on some of the code
> OTRS ships with will not break some code paths or, worse, produce
> undesirable side effects.
>
> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
> this info is still valid (
> http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
> haven't found much else in the form of a guide on how to use / install it.
>
> /bogdan
>
> On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen  > wrote:
>
> Hi,
>
> Setting up the 'dev' environment is pretty much the same as setting up
> a 'regular' OTRS environment; you would set up an OTRS environment
> including database and web server on your local machine.
>
> For editing the files you can use pretty much any editor, some people
> use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
> similar, or Padre, some people prefer to use text editors such as vim
> with lots of plugins, or even simply Notepad++.
>
> If you do OTRS development you typically do not use a debugger all
> day; and inspecting elements can be achieved by printing them to
> STDERR and looking in the server error log and/or using Fred
> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
> them to the LogObject in OTRS.
>
> Hope this helps.
>
> --
> Mike
>
> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif 
> wrote:
> > Hi,
> >
> > I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
> After
> > some poking around for a few days trying to understand Perl distributions
> > and development, I'm still pretty much where I started.
> >
> > If a guide for setting up a specific dev env is available, can someone
> > please provide me with its URL?
> >
> > If such a guide is not available, please help with the following direct
> > questions:
> >
> > Is OTRS dev normally done via an IDE, and if so what is the preferred
> one? I
> > tried to find an ide-project like grouping in the OTRS sources and
> couldn't
> > spot one.
> > Is it possible to load all the source files in an editor capable of
> finding
> > method / object definitions? (I don't mean full text search but something
> > like Intellisense)
> > Is interactive debugging possible for OTRS? By this I mean setting
> > breakpoints and exploring values for variables when a breakpoint is hit.
> > Is there such a thing as syntax check, source compilation or unit
> testing so
> > that I can be as sure as possible that changes I've made do not
> immediately
> > crash when they are executed?
> >
> > I'm familiar with the dev workflow from Visual Studio (C#) and Eclipse
> > (Java) and hoping to achieve something similar with OTRS, if possible. If
> > someone can answer and is also familiar with those IDEs, please use them
> for
> > comparison.
> >
> > Thanks,
> > Bogdan
> >
> > What I've already done:
> >
> > - Got the sources from a zip package
> > (http://ftp.otrs.org/pub/otrs/otrs-3.1.9.zip) because a direct CVS link
> > doesn't work from my organization (port 2401 is blocked).
> >
> > - Looked over the dev manual
> > (
> http://ftp.otrs.org/pub/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf)
> > and Searched the mailing lists (http://lists.otrs.org/pipermail/dev/)
> with
> > Google. Couldn't find any references to an IDE.
> >
> > - Found info about debugging a running OTRS env by enabling a debug mode
> > where I would get a lot of info logged to files.
> >
>   > ___
> > OTRS mailing list: dev - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/dev
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
> ___
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>
>
>
>
> ___
> OTRS mailing list: dev - 

Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Hi all,

Carlos thanks for the input, I also feel strongly about your pros for
working from an IDE. I would love to have integrated debugging, I just feel
like missing an arm and a leg without it but if I absolutely must, I can
get used to working without it (I'm recommended to do so from many
directions). Regarding the missing Tail: It's available on Windows, along
with many other Unix tools, via the GnuWin project (
http://gnuwin32.sourceforge.net/). There's no need to install Cygwin until
you really run out of options or if you have to use Bash.

One more thing, with EPIC, were you able to get cross file references to
work? For example to jump from one declaration in a file to a definition
that is in a different file.

David, thanks for your recommendations, I'll consider them strongly as they
are aligned with other replies. Could you please tell me if you managed to
get the debugger to work by following this guide (
http://www.epic-ide.org/guide/ch06.php)? I'm interested to know it you
managed to attach the debugger to Apache HTTPD or if OTRS was ran via some
other web server. Please see Martin's and Rocco's replies (
http://lists.otrs.org/pipermail/dev/2012-September/002543.html
http://lists.otrs.org/pipermail/dev/2012-September/002542.html)

/bogdan

On Tue, Sep 11, 2012 at 12:36 AM, Carlos Rodríguez <
carlos.rodrig...@otrs.com> wrote:

> Hi all,
>
> Well I agree that for Perl you don't get much benefits using a IDE or a
> very fancy editor, but when you start thinking that OTRS is not just a
> bunch of Perl code, but also JS, HTML, XML, YAML, CSS, etc. You maybe start
> thinking that a tool to cover them all should be a good idea, with some
> syntax highlight and ctrl space suggestions.
>
> Then you maybe want to track bugs in your developments or in OTRS, and
> also you maybe want to use a versioning system like CVS GIT or SVN, and you
> are at this point (mostly on a Windows machine) with a full set of tools to
> help you on each of this tasks, or you can do it with a simple notepad ;-)
> for sure.
>
> But there is another alternative, I like Eclipse with EPIC (Perl editor)
> Web Development tools for JS, HTML, XML and CSS, Mylyn to track bugs and
> the Team providers for CVS, SVN and GIT. (for my daily work its helps me a
> lot, since I need to always have a updated OTRS CVS checkout before start
> working) and other plugins (a YAML editor, a WebServices editor, a
> ShellScript editor, a Sketching editor Regular Expressions helper, etc).
>
> I mean you can even manage your DB within Eclipse (there are at least 2
> plug-ins that uses JDBC to access your databases MySQL, PG, etc).
>
> So I think is a matter of likes to use an IDE or not, but for sure I will
> tell you that have a Dev Env for OTRS in Windows is not the best idea, but
> if you want / need to have it, try Cygwin, so you can at least have a
> "tail" command for the apache error log (otherwise you will have to do a
> lot of refreshes).
>
> Working with VMs is good, but slow and not so much resource efficient (but
> for sure better than Windows IMHO)
>
> ((enjoy))
>
> Carlos Rodríguez
>
>
>
>
> On Sep 10, 2012, at 1:36 PM, David Boyes  wrote:
>
> Don’t try to map the Java/C# development models onto Perl. Perl really
> doesn’t benefit much from an IDE, and at least in my shop, the IDE is more
> work than help, so we don’t use one for Perl code. There is an Eclipse mode
> for Perl, but it doesn’t really do much. Also, Perl is essentially
> interpreted, so there’s not a compilation step per se.
>
> I find Perl mode in a very large multi-pane Emacs window and a virtual
> machine running a test copy of OTRS to be the most helpful. A working
> source control system (choose your religion there; we find subversion to be
> a useful balance between comprehensibility and power) is essential, as
> there are zillions of moving parts. You could probably use Visual
> SourceSafe, but it’s really not all that helpful.
>
> Wrt to interactive debugging, the Perl debugger is really most of what you
> have to work with, but it’s not really helpful in that the various pieces
> of OTRS interact extensively with Apache and the database, and as such most
> of the debugging output that will tell you anything useful will be in the
> database or Apache logs, not in the code itself. Not much, but having
> various logs displayed in that multipane Emacs environment is helpful.
>
> *From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of 
> *Bogdan
> Iosif
> *Sent:* Monday, September 10, 2012 5:12 AM
> *To:* dev@otrs.org
> *Subject:* [dev] How can I setup a dev environment for OTRS?
> ** **
> Hi,
>
> I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
> After some poking around for a few days trying to understand Perl
> distributions and development, I'm still pretty much where I started.
>
> If a guide for setting up a specific dev env is available, can someone
> please provide me with its URL?
>
> If such a guide is 

Re: [dev] How can I setup a dev environment for OTRS?

[Martin Gruner]

Hi Bogdan,

it's been a while :-/. AFAIR (http://www.epic-ide.org/guide/ch06.php),
it may not even run inside apache but spawn a local HTTP/CGI server that
you can use to run OTRS inside. Just try it.

Regards, mg

Am 11.09.12 09:26, schrieb Bogdan Iosif:
> Hi,
>
> 10x. When you tried this, did you have the debugger connect to Apache HTTPD
> or were you able to somehow execute OTRS's scripts in a more direct way? As
> far as I understood, the Perl interpreter runs in HTTPD's process, via
> mod_perl, so a debugger would need to attach to HTTPD in order to work.
>
> I understand your point about not practically needing the above, but it
> would give me a warm fuzzy feeling to see it working and know I can do that
> for the worst case scenario.
>
> /bogdan
>
> On Tue, Sep 11, 2012 at 10:12 AM, Martin Gruner wrote:
>
>>  Hi Bogdan,
>>
>> AFAICT you can use Eclipse with the EPIC perl editor that also includes a
>> graphical interface to the Perl debugger, giving you full execution
>> control. I tried that once, but as Mike said it is not really needed in
>> everyday work.
>>
>> Best regards, mg
>>
>> Am 11.09.12 09:09, schrieb Bogdan Iosif:
>>
>> Thanks for the input.
>>
>> I was "afraid" of that. I'm familiar with this type of debugging from
>> writing shell scripts running under Jenkins but I've never done debugging
>> like that for a code base as large as OTRS seems to be.
>>
>> With shell scripts it was, kind of, simple to assess if the code is valid
>> because I knew exactly where the script will be invoked from and my only
>> concern was to explore the context of the call (mainly env vars). With
>> these Perl scrips, without an IDE that halts execution on a breakpoint or a
>> possibility to statically explore all callers on an object's method, I find
>> it hard to imagine how I can ensure a change I make on some of the code
>> OTRS ships with will not break some code paths or, worse, produce
>> undesirable side effects.
>>
>> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
>> this info is still valid (
>> http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
>> haven't found much else in the form of a guide on how to use / install it=

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

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DE256610065
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(Vorsitzender), Christopher Kuhn, Sabine Riedel

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Re: [dev] How can I setup a dev environment for OTRS?

[Rocco Tocci]

Hello, following this guide I was able to debug OTRS.


http://www.epic-ide.org/downloads/EPIC_User's_Guide.pdf 



I agree that it is important to have a debugging because perl has a 
number of environment variables difficult to know the contents of the 
trace or with logs or other


Bye
Rocco


Il 11/09/2012 9.09, Bogdan Iosif ha scritto:

Thanks for the input.

I was "afraid" of that. I'm familiar with this type of debugging from 
writing shell scripts running under Jenkins but I've never done 
debugging like that for a code base as large as OTRS seems to be.


With shell scripts it was, kind of, simple to assess if the code is 
valid because I knew exactly where the script will be invoked from and 
my only concern was to explore the context of the call (mainly env 
vars). With these Perl scrips, without an IDE that halts execution on 
a breakpoint or a possibility to statically explore all callers on an 
object's method, I find it hard to imagine how I can ensure a change I 
make on some of the code OTRS ships with will not break some code 
paths or, worse, produce undesirable side effects.


I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I 
hope this info is still valid 
(http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because 
I haven't found much else in the form of a guide on how to use / 
install it.


/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen 
mailto:michiel.bei...@gmail.com>> wrote:


Hi,

Setting up the 'dev' environment is pretty much the same as setting up
a 'regular' OTRS environment; you would set up an OTRS environment
including database and web server on your local machine.

For editing the files you can use pretty much any editor, some people
use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
similar, or Padre, some people prefer to use text editors such as vim
with lots of plugins, or even simply Notepad++.

If you do OTRS development you typically do not use a debugger all
day; and inspecting elements can be achieved by printing them to
STDERR and looking in the server error log and/or using Fred
(http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
them to the LogObject in OTRS.

Hope this helps.

--
Mike

On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
mailto:bogdan.io...@gmail.com>> wrote:
> Hi,
>
> I'm trying to setup a dev env for OTRS on Windows and I'm new to
Perl. After
> some poking around for a few days trying to understand Perl
distributions
> and development, I'm still pretty much where I started.
>
> If a guide for setting up a specific dev env is available, can
someone
> please provide me with its URL?
>
> If such a guide is not available, please help with the following
direct
> questions:
>
> Is OTRS dev normally done via an IDE, and if so what is the
preferred one? I
> tried to find an ide-project like grouping in the OTRS sources
and couldn't
> spot one.
> Is it possible to load all the source files in an editor capable
of finding
> method / object definitions? (I don't mean full text search but
something
> like Intellisense)
> Is interactive debugging possible for OTRS? By this I mean setting
> breakpoints and exploring values for variables when a breakpoint
is hit.
> Is there such a thing as syntax check, source compilation or
unit testing so
> that I can be as sure as possible that changes I've made do not
immediately
> crash when they are executed?
>
> I'm familiar with the dev workflow from Visual Studio (C#) and
Eclipse
> (Java) and hoping to achieve something similar with OTRS, if
possible. If
> someone can answer and is also familiar with those IDEs, please
use them for
> comparison.
>
> Thanks,
> Bogdan
>
> What I've already done:
>
> - Got the sources from a zip package
> (http://ftp.otrs.org/pub/otrs/otrs-3.1.9.zip) because a direct
CVS link
> doesn't work from my organization (port 2401 is blocked).
>
> - Looked over the dev manual
>
(http://ftp.otrs.org/pub/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf)
> and Searched the mailing lists
(http://lists.otrs.org/pipermail/dev/) with
> Google. Couldn't find any references to an IDE.
>
> - Found info about debugging a running OTRS env by enabling a
debug mode
> where I would get a lot of info logged to files.
>
> ___
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive:

Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Hi,

10x. When you tried this, did you have the debugger connect to Apache HTTPD
or were you able to somehow execute OTRS's scripts in a more direct way? As
far as I understood, the Perl interpreter runs in HTTPD's process, via
mod_perl, so a debugger would need to attach to HTTPD in order to work.

I understand your point about not practically needing the above, but it
would give me a warm fuzzy feeling to see it working and know I can do that
for the worst case scenario.

/bogdan

On Tue, Sep 11, 2012 at 10:12 AM, Martin Gruner wrote:

>  Hi Bogdan,
>
> AFAICT you can use Eclipse with the EPIC perl editor that also includes a
> graphical interface to the Perl debugger, giving you full execution
> control. I tried that once, but as Mike said it is not really needed in
> everyday work.
>
> Best regards, mg
>
> Am 11.09.12 09:09, schrieb Bogdan Iosif:
>
> Thanks for the input.
>
> I was "afraid" of that. I'm familiar with this type of debugging from
> writing shell scripts running under Jenkins but I've never done debugging
> like that for a code base as large as OTRS seems to be.
>
> With shell scripts it was, kind of, simple to assess if the code is valid
> because I knew exactly where the script will be invoked from and my only
> concern was to explore the context of the call (mainly env vars). With
> these Perl scrips, without an IDE that halts execution on a breakpoint or a
> possibility to statically explore all callers on an object's method, I find
> it hard to imagine how I can ensure a change I make on some of the code
> OTRS ships with will not break some code paths or, worse, produce
> undesirable side effects.
>
> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
> this info is still valid (
> http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
> haven't found much else in the form of a guide on how to use / install it.
>
> /bogdan
>
> On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen  > wrote:
>
>> Hi,
>>
>> Setting up the 'dev' environment is pretty much the same as setting up
>> a 'regular' OTRS environment; you would set up an OTRS environment
>> including database and web server on your local machine.
>>
>> For editing the files you can use pretty much any editor, some people
>> use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
>> similar, or Padre, some people prefer to use text editors such as vim
>> with lots of plugins, or even simply Notepad++.
>>
>> If you do OTRS development you typically do not use a debugger all
>> day; and inspecting elements can be achieved by printing them to
>> STDERR and looking in the server error log and/or using Fred
>> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
>> them to the LogObject in OTRS.
>>
>> Hope this helps.
>>
>> --
>> Mike
>>
>> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif 
>> wrote:
>> > Hi,
>> >
>> > I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
>> After
>> > some poking around for a few days trying to understand Perl
>> distributions
>> > and development, I'm still pretty much where I started.
>> >
>> > If a guide for setting up a specific dev env is available, can someone
>> > please provide me with its URL?
>> >
>> > If such a guide is not available, please help with the following direct
>> > questions:
>> >
>> > Is OTRS dev normally done via an IDE, and if so what is the preferred
>> one? I
>> > tried to find an ide-project like grouping in the OTRS sources and
>> couldn't
>> > spot one.
>> > Is it possible to load all the source files in an editor capable of
>> finding
>> > method / object definitions? (I don't mean full text search but
>> something
>> > like Intellisense)
>> > Is interactive debugging possible for OTRS? By this I mean setting
>> > breakpoints and exploring values for variables when a breakpoint is hit.
>> > Is there such a thing as syntax check, source compilation or unit
>> testing so
>> > that I can be as sure as possible that changes I've made do not
>> immediately
>> > crash when they are executed?
>> >
>> > I'm familiar with the dev workflow from Visual Studio (C#) and Eclipse
>> > (Java) and hoping to achieve something similar with OTRS, if possible.
>> If
>> > someone can answer and is also familiar with those IDEs, please use
>> them for
>> > comparison.
>> >
>> > Thanks,
>> > Bogdan
>> >
>> > What I've already done:
>> >
>> > - Got the sources from a zip package
>> > (http://ftp.otrs.org/pub/otrs/otrs-3.1.9.zip) because a direct CVS link
>> > doesn't work from my organization (port 2401 is blocked).
>> >
>> > - Looked over the dev manual
>> > (
>> http://ftp.otrs.org/pub/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf
>> )
>> > and Searched the mailing lists (http://lists.otrs.org/pipermail/dev/)
>> with
>> > Google. Couldn't find any references to an IDE.
>> >
>> > - Found info about debugging a running OTRS env by enabling a debug mode
>> > where I would get a lot of info logged to files.
>> >
>>   

Re: [dev] How can I setup a dev environment for OTRS?

[Martin Gruner]

Hi Bogdan,

AFAICT you can use Eclipse with the EPIC perl editor that also includes
a graphical interface to the Perl debugger, giving you full execution
control. I tried that once, but as Mike said it is not really needed in
everyday work.

Best regards, mg

Am 11.09.12 09:09, schrieb Bogdan Iosif:
> Thanks for the input.
>
> I was "afraid" of that. I'm familiar with this type of debugging from
> writing shell scripts running under Jenkins but I've never done
> debugging like that for a code base as large as OTRS seems to be.
>
> With shell scripts it was, kind of, simple to assess if the code is
> valid because I knew exactly where the script will be invoked from and
> my only concern was to explore the context of the call (mainly env
> vars). With these Perl scrips, without an IDE that halts execution on
> a breakpoint or a possibility to statically explore all callers on an
> object's method, I find it hard to imagine how I can ensure a change I
> make on some of the code OTRS ships with will not break some code
> paths or, worse, produce undesirable side effects.
>
> I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I
> hope this info is still valid
> (http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because
> I haven't found much else in the form of a guide on how to use /
> install it.
>
> /bogdan
>
> On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
> mailto:michiel.bei...@gmail.com>> wrote:
>
> Hi,
>
> Setting up the 'dev' environment is pretty much the same as setting up
> a 'regular' OTRS environment; you would set up an OTRS environment
> including database and web server on your local machine.
>
> For editing the files you can use pretty much any editor, some people
> use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
> similar, or Padre, some people prefer to use text editors such as vim
> with lots of plugins, or even simply Notepad++.
>
> If you do OTRS development you typically do not use a debugger all
> day; and inspecting elements can be achieved by printing them to
> STDERR and looking in the server error log and/or using Fred
> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
> them to the LogObject in OTRS.
>
> Hope this helps.
>
> --
> Mike
>
> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
> mailto:bogdan.io...@gmail.com>> wrote:
> > Hi,
> >
> > I'm trying to setup a dev env for OTRS on Windows and I'm new to
> Perl. After
> > some poking around for a few days trying to understand Perl
> distributions
> > and development, I'm still pretty much where I started.
> >
> > If a guide for setting up a specific dev env is available, can
> someone
> > please provide me with its URL?
> >
> > If such a guide is not available, please help with the following
> direct
> > questions:
> >
> > Is OTRS dev normally done via an IDE, and if so what is the
> preferred one? I
> > tried to find an ide-project like grouping in the OTRS sources
> and couldn't
> > spot one.
> > Is it possible to load all the source files in an editor capable
> of finding
> > method / object definitions? (I don't mean full text search but
> something
> > like Intellisense)
> > Is interactive debugging possible for OTRS? By this I mean setting
> > breakpoints and exploring values for variables when a breakpoint
> is hit.
> > Is there such a thing as syntax check, source compilation or
> unit testing so
> > that I can be as sure as possible that changes I've made do not
> immediately
> > crash when they are executed?
> >
> > I'm familiar with the dev workflow from Visual Studio (C#) and
> Eclipse
> > (Java) and hoping to achieve something similar with OTRS, if
> possible. If
> > someone can answer and is also familiar with those IDEs, please
> use them for
> > comparison.
> >
> > Thanks,
> > Bogdan
> >
> > What I've already done:
> >
> > - Got the sources from a zip package
> > (http://ftp.otrs.org/pub/otrs/otrs-3.1.9.zip) because a direct
> CVS link
> > doesn't work from my organization (port 2401 is blocked).
> >
> > - Looked over the dev manual
> >
> 
> (http://ftp.otrs.org/pub/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf)
> > and Searched the mailing lists
> (http://lists.otrs.org/pipermail/dev/) with
> > Google. Couldn't find any references to an IDE.
> >
> > - Found info about debugging a running OTRS env by enabling a
> debug mode
> > where I would get a lot of info logged to files.
> >
> > ___
> > OTRS mailing list: dev - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/dev
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
> ___

Re: [dev] How can I setup a dev environment for OTRS?

[Bogdan Iosif]

Thanks for the input.

I was "afraid" of that. I'm familiar with this type of debugging from
writing shell scripts running under Jenkins but I've never done debugging
like that for a code base as large as OTRS seems to be.

With shell scripts it was, kind of, simple to assess if the code is valid
because I knew exactly where the script will be invoked from and my only
concern was to explore the context of the call (mainly env vars). With
these Perl scrips, without an IDE that halts execution on a breakpoint or a
possibility to statically explore all callers on an object's method, I find
it hard to imagine how I can ensure a change I make on some of the code
OTRS ships with will not break some code paths or, worse, produce
undesirable side effects.

I assume you mean Apache HTTPD's STDERR. I'll try to setup Fred. I hope
this info is still valid (
http://lists.otrs.org/pipermail/dev/2007-October/001728.html) because I
haven't found much else in the form of a guide on how to use / install it.

/bogdan

On Mon, Sep 10, 2012 at 12:40 PM, Michiel Beijen
wrote:

> Hi,
>
> Setting up the 'dev' environment is pretty much the same as setting up
> a 'regular' OTRS environment; you would set up an OTRS environment
> including database and web server on your local machine.
>
> For editing the files you can use pretty much any editor, some people
> use complete IDE's such as ActiveState's Komodo IDE, Eclipse EPIC or
> similar, or Padre, some people prefer to use text editors such as vim
> with lots of plugins, or even simply Notepad++.
>
> If you do OTRS development you typically do not use a debugger all
> day; and inspecting elements can be achieved by printing them to
> STDERR and looking in the server error log and/or using Fred
> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
> them to the LogObject in OTRS.
>
> Hope this helps.
>
> --
> Mike
>
> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif 
> wrote:
> > Hi,
> >
> > I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
> After
> > some poking around for a few days trying to understand Perl distributions
> > and development, I'm still pretty much where I started.
> >
> > If a guide for setting up a specific dev env is available, can someone
> > please provide me with its URL?
> >
> > If such a guide is not available, please help with the following direct
> > questions:
> >
> > Is OTRS dev normally done via an IDE, and if so what is the preferred
> one? I
> > tried to find an ide-project like grouping in the OTRS sources and
> couldn't
> > spot one.
> > Is it possible to load all the source files in an editor capable of
> finding
> > method / object definitions? (I don't mean full text search but something
> > like Intellisense)
> > Is interactive debugging possible for OTRS? By this I mean setting
> > breakpoints and exploring values for variables when a breakpoint is hit.
> > Is there such a thing as syntax check, source compilation or unit
> testing so
> > that I can be as sure as possible that changes I've made do not
> immediately
> > crash when they are executed?
> >
> > I'm familiar with the dev workflow from Visual Studio (C#) and Eclipse
> > (Java) and hoping to achieve something similar with OTRS, if possible. If
> > someone can answer and is also familiar with those IDEs, please use them
> for
> > comparison.
> >
> > Thanks,
> > Bogdan
> >
> > What I've already done:
> >
> > - Got the sources from a zip package
> > (http://ftp.otrs.org/pub/otrs/otrs-3.1.9.zip) because a direct CVS link
> > doesn't work from my organization (port 2401 is blocked).
> >
> > - Looked over the dev manual
> > (
> http://ftp.otrs.org/pub/otrs/doc/doc-admin/3.1/en/pdf/otrs_admin_book.pdf)
> > and Searched the mailing lists (http://lists.otrs.org/pipermail/dev/)
> with
> > Google. Couldn't find any references to an IDE.
> >
> > - Found info about debugging a running OTRS env by enabling a debug mode
> > where I would get a lot of info logged to files.
> >
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