[IxDA Discuss] DeThinking Services, ReThinking Nordic Design Service Design Conference 24-26 November in Oslo

[Simon Clatworthy]

For most of you this is a long haul, and right before Thanksgiving.  
However, I wanted to make you all aware of the first Nordic Service  
Design Conference in Oslo in November.


We have three days of interesting Service Design content:
Day 1: A business day, focussing upon examples of Service Design  
examples
Day 2: A crossover day, featuring workshops, tutorials and a design  
challenge
Day 3: A research day, featuring parallel sessions of peer reviewed  
research.



Speakers include:

Adaptive Path, LiveWork, Hello Health, User Voice, Making Waves,  
Tellart, The Design Council and more.



For more information, and to register, please go to: www.aho.no/servicedesign09


Thx

SimonC





Simon Clatworthy
Professor of Interaction Design
Institute for Design
Tel: +47 22 99 71 41
Mob: +47 911 42 337
Blog at service-innovation.org and
http://ahoi.tumblr.com/




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Re: [IxDA Discuss] Scrollbar Down Button and Shift Direction

[Stephen Holmes]

I don't actually see that as a window scroll button - it is a
roll-down button within a window - the window contents themselves
don't move so I don't expect the normal window scrolling.

However perhaps given what it DOES do (it floats in the middle of the
bottom of the page), having the arrow at the TOP of the rolling
graphics may be better - but this then puts a covering graphic over
the newly presented promotional tile - not good! I think it is a good
compromise and not outside expectation.



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Re: [IxDA Discuss] Influencing user behavior

[dave malouf]

My fave example of something like this are the Dutch urinals w/ the
fly in the exact right spot for reducing splashing. Just awesome!
-- dave


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Re: [IxDA Discuss] Influencing user behavior

[Martin Stjernegaard]

Hey Shaun

The campaignsite: http://thefuntheory.com/

They have a couple of other videos in there which are also quite
cool. 


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Re: [IxDA Discuss] The Perpetual Scrolling Web Pages

[Joanna Pieroz . ek]

The perpetual scrolling behaviour can be achieved on many websites
(including Google) with this Firefox add-on:
https://addons.mozilla.org/en-US/firefox/addon/4925 . Considering it's
quite popular there seem to people who enjoy this kind of behaviour
across all kinds of different websites.

Personally, I think for people who are familiar with the scroll wheel,
perpetual scrolling eases interaction with webpages that are lists of a
lot of items to look through. It allows to skim through the page even
faster without stopping to click on next pages links, while scanning for
interesting items. I'm afraid it may not be so good for the advertising
on the webpage though.



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[IxDA Discuss] Scrollbar Down Button and Shift Direction

[calvin]

I have an interesting observation on the scrolling behaviour in the
iTunes Store Featured Product box. When you click on the DOWN arrow,
it will shift the content down instead of up. The commonly
anticipated behaviour should be shifting up to reveal more content
below the fold. I posted a screen capture on my blog for better
illustration: http://www.calvin-c.com/blog/itunes-scroll

My question is: is it just me, or it is a real annoyance for most
users? Is there a valid argument to support such design pattern? In
fact, I have seen a few websites and Flash-based contents that is
implement in this manner. What do you think?

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Re: [IxDA Discuss] Casual game development in Latin America.

[Edwin Vargas Cortes]

Good night leonardo, I´ve done casual and console games focusing
mostly on UI design, animation and front-end development, I´ll gladly
help you out with anything you need,

Saludos,

oh y también estoy en Bogotá


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Re: [IxDA Discuss] Casual game development in Latin America.

[Sebastian Ramirez]

hola leonardo
escribe sebastian ramirez
estamos haciendo videojuegos ahora
me cuentas


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Re: [IxDA Discuss] The Perpetual Scrolling Web Pages

[calvin]

Virtual scrollbar is a visual cue of how long the page is going to be.
It is one of the native visual language for most of the computer users
nowadays.

In my own experience, during the first half second when opening a new
page, I would quickly glance at the right side of the page for the
v-scrollbar, feel the loading speed of content and images, and then
subconsciously evaluate whether it's worth waiting for the page load
to finish, or rather switch to another browser tab to do something
else.

If the v-scrollbar "lies" and showing different length every time I
visit, it's annoying and confusing. Also I'd have this nervous
feeling of never being able to reach the bottom of the page.


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Re: [IxDA Discuss] Influencing user behavior

[adrian]

its instant gratification, 2 thumbs up, fantastic, 

has anyone seen smiley faces after a long flight of stairs?

interactivity designed for human social well-being
 


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Re: [IxDA Discuss] Influencing user behavior

[adrian]

has anyone seen smiley faces after a long flight of stairs?

fantastic, 2 thumbs up, 

designed for human social well-being




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Re: [IxDA Discuss] To spec or not to spec?

[Robert Gomes]

I just came out of the Agile World Conference here in Toronto.
There is a push to reduce documentation in the Agile Philosophy, BUT
documentation when it is available, the developers appreciate it,
they make comments like, I don't have to guess, thank you, keep it
up, we found that there is less rework.

I investigate the problems, (interview users and subject matter
experts) create mid quality wire frames for all to review, (static
prototypes) and when all agree to move forward we need to at least
define the interactions by creating a (Blue Print). 

There has to be a middle ground, 0 docs I can't agree with. Small
deliverable (docs) along side each component, OK

But there is something we seem to be forgetting, when you loose a
developer that has the knowledge, they take that knowledge with them,
and when you hire someone new, it's always the same story, the ramp
up takes to long, new mistakes and new ideas are introduced that WILL
prolong the projects ability to deliver on time. 

Documentation is a great way to pass on knowledge. 

I am guessing non of you are actually suggesting to go and develop a
(Trading system)  (Online Banking System) (Reporting System) with no
recs.

All I can say is Good luck, Agile methodology and core principles,
are communication. And some companies may need more docs than others.
It all depends. 

This is starting to sound like the old argument about Design VS
usability, Interesting :-) 
Good luck


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Re: [IxDA Discuss] Influencing user behavior

[Ben Sykes]

Shaun:

You might find the below references interesting.  It talks a lot
about the so called "fun theory" and the definition of what "fun"
is, and the last link talks about how the challenge/reward gives us a
dopamine kick similarly one would give a dog or monkey.

Mihaly Csikszentmihalyi - Optimal Flow
http://bit.ly/Gabf 

Flow in Games
http://bit.ly/2hd7wM

The Fun Theory
(pdf) http://www.theoryoffun.com/theoryoffun.pdf

"Fun is the process of discovering areas in a possibility space."

Neuroscientists Discover a Sense of Adventure
http://bit.ly/10KK0

"Scientists have identified a key region of the brain which
encourages us to be adventurous. The region, located in a primitive
area of the brain, is activated when we choose unfamiliar options,
suggesting an evolutionary advantage for sampling the unknown. It may
also explain why re-branding of familiar products encourages to pick
them off the supermarket shelves."


Ben Sykes


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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - need advice and ideas

[Bruno Figueiredo]

No, it's not related to SHiFT at all. Unlike SHiFT which covers a
wide range of topics, this one is UX only.


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Re: [IxDA Discuss] The Perpetual Scrolling Web Pages

[Ariel Leroux]

I've only once seen this done where it just wasn't that great, and
it wasn't the idea - it was... whatever the heck was done in the
backend because it took too long to pull the information across as
you scrolled.

Another example to add to the list of this which I very much like,
would be the new Bing image search.

The only red-flag that I get just at the initial thought is the issue
of scrolling for anything.  A whole lot of people dislike even having
to scroll.  However, I really believe that there are great levels of
site-scrolling forgiveness because of context.  

Used in the wrong setting - it could be a poor choice of technology
use.


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Re: [IxDA Discuss] The Perpetual Scrolling Web Pages

[Joe Lanman]

It's an odd one, and feels like it fits browsing better than search. For
instance, I love it on www.flickriver.com, where I can browse endlessly
through photos, but I wouldn't like it as default Google behaviour. I'm not
quite sure why that is.. I can think of two possibilities:

  1) It feels more 'manageable' to get pages of search results that aren't
more than a couple of screens or so. I can quickly scan this page and assess
the results.
  2) There's the possibility, even if you dont use it much, to skip through
non-consecutive results. With an infinite scroll interface, you can't skip -
you have to load sequentially.

Other aspects are browser related - as mentioned you can't use the back
button to return to previous results, and you can't easily get a permalink
to your current screen.



2009/10/21 Chad Mortensen 

> I've been noticing more and more Ajax powered pages where at the end
> of the normal page end a call is made to fetch more content and is
> added to the bottom of the page, in essence making the page longer on
> the fly. A good example of this is on http://www.haystack.com
> Twitter and Facebook do something similar but a button or link is
> needed to expand the content.
>
> I can a usability issue with clicking on a link and then having the
> back button not return you to the same 'long' page you left from.
>
> This seems like a great way to display a shopping cart type list, or
> search results.
>
> Can anyone think of other usability issues with going this route?
> 
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>



-- 

http://formd.net

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[IxDA Discuss] The Perpetual Scrolling Web Pages

[Chad Mortensen]

I've been noticing more and more Ajax powered pages where at the end
of the normal page end a call is made to fetch more content and is
added to the bottom of the page, in essence making the page longer on
the fly. A good example of this is on http://www.haystack.com 
Twitter and Facebook do something similar but a button or link is
needed to expand the content. 

I can a usability issue with clicking on a link and then having the
back button not return you to the same 'long' page you left from. 

This seems like a great way to display a shopping cart type list, or
search results. 

Can anyone think of other usability issues with going this route? 

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Re: [IxDA Discuss] Influencing user behavior

[Paul Adam]

I love it!


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[IxDA Discuss] [JOB] FBML Developer needed for contract in Boston!

[Kerri Jesson]

Hello,

I have an immediate client need for a developer with Facebook markup
language (FBML) experience and has created at least one fan page for
a well known company. My client currently has a fan page, but it
needs a serious facelift! This developer will work along side a
designer to create mock ups, and may not have much direction to start
with, so someone who can coach our client is key. 

This is an on-site project in downtown Boston for a month duration,
and the compensation is competitive.

If you have experience developing and/or designing a large
organization's Facebook fan page, please contact me immediately at
kjes...@cmaccess.com! (Kerri)


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[IxDA Discuss] [WORKSHOP] Nov 14: Building iPhone Apps the Easy Way!

[bambou]

My company Bamboudesign (http://www.bamboudesign.com) is organizing a
workshop to train designers and developers on a new iPhone-like SDK
called Ansca Corona, that makes it easy to build iPhone apps. Join us
on November 14 in San Francisco! 
Workshop details and registration at
http://iphonenetworklounge2.eventbrite.com

-- -
--

WORKSHOP - IPHONE DEVELOPMENT WITH ANSCA CORONA
14 November, 2009 in San Francisco


: What You'll Learn ::

Learn to build a simple iPhone application and install it on your
phone! You'll learn to add an image, text, sound and touch
behaviors, using Corona. You will familiarize yourself with Lua, an
easy language that resembles Actionscript or Javascript.

: About the Workshop ::

Corona is the recently released product of Ansca
( http://www.anscamobile.com ), a Palo Alto-based mobile software
company. Corona is a powerful collaborative mobile development
environment that enables designers, engineers, and non-traditional
developers to quickly create and share iPhone applications. This
revolutionary tool offers rapid prototyping and iteration, reliable
development, and faster publishing directly to the App Store. During
the workshop, you will learn to use Corona and access the full power
of the iPhone's capabilities such as accelerometer, touch, photos,
video, and more! Several applications built in Corona are currently
available in the App Store.

Download Ansca Corona SDK (beta version for Mac only) while it's
free at http://developer.anscamobile.com

: Instructors ::

This workshop is tought by Carlos Icaza, co-founder of Ansca, and
Marine Leroux, founder of Bamboudesign ( http://www.bamboudesign.com
), a San Francisco-based mobile software design company. Carlos and
Marine will teach you how to use Corona and build an iPhone app in
minutes! That's how easy Corona is. You'll be off to build your own
iPhone applications quickly and reliably, without ever touching
Objective C!

: Sponsor ::

This workshop is sponsored by Bamboudesign
( http://www.bamboudesign.com ). The company designs and develops
branded mobile applications based on high-end user experience
design.

Workshop details and registration at
http://iphonenetworklounge2.eventbrite.com 

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[IxDA Discuss] Casual game development in Latin America.

[Leonardo Parra]

Dear all,


I'm currently interested in meeting people involved in the >casual
game< development area in South America.
If anyone can point me in the right direction, it'd be great.

best,

-- 
Leonardo Parra
Profesor
Departamento de Diseño
Universidad de los Andes
Bogotá, Colombia.

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Re: [IxDA Discuss] Colleges have the following subject for MS in Interaction Design, Usability, User Research, User Experience, Information Architect

[Dan Saffer]

This topic has been covered extensively over the years.




Dan



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[IxDA Discuss] Colleges have the following subject for MS in Interaction Design, Usability, User Research, User Experience, Information Architect

[Sourabh]

Hi all,

What ARE the best colleges in USA have MS for Interaction Design,
Usability, User Research, User Experience, Information Architect.
[>: sourabh2...@gmail.com]

Sourabh.

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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - need advice and ideas

[Evan K . Stone]

Wow! All I'd need is an invitation! ;)

I've been looking for a work-related reason to get to Lisboa/Lisbon
since my wife and I started learning Portuguese last year... I love
the language and the culture, and one of my best friends is from
Sintra. Evidently there's a amazing technological growth there as
well, so that's really exciting too. 

But out of curiosity is this going to be next year's version of
SHiFT, or a similar/derivative conference?

Obrigado/Thanks!

Evan K. Stone | interactivelogic.NET 



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Re: [IxDA Discuss] Forms: Asking for email first during registration?

[Sheri Hyman]

Could it be that the database guys use email address as the record
identifier, so *they* think of it first, and that's how it came to
be first on your form? It doesn't help the user, though. 


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[IxDA Discuss] Influencing user behavior

[Shaun Bergmann]

Just saw this on the news this morning and couldn't help but think of the
"conversations" that were held this year regarding whether or not behavior
is our medium.

These are stairs installed at the Odenplan station in Stockholm.  The video
is interesting, as it starts with showing the traffic path of the people
before and after the installation.

It's from VW, under something they're marketing under "The Fun Theory".

http://latimesblogs.latimes.com/uptospeed/2009/10/piano-stairs-vw-volkswagen-fun-theory-sweden.html

Albeit short, It's a good example of an interactive experience creating
positive alterations in behavior and I thought some of you would find it
interesting.

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[IxDA Discuss] [Event] IxDA Toronto presents an evening of Axure, Oct. 28

[Matthew Nish-Lapidus]

Hi Everybody,

IxDA Toronto is proud to announce our next event: An evening of Axure
with Iain Lowe

Please RSVP at http://guestlistapp.com/events/5457.  As always, the
event is free and open to all. We have limited space so sign up soon!


Full event description below (and on the rsvp page): 
-- 

Join local interaction designer Iain Lowe as he shares the secrets to
using Axure, the popular prototyping and documentation tool. Learn how
to create interactive prototype, full spec docs, and other design
communication tools.  Iain will give us a presentation, demo, and
answer your questions about how to use Axure in your process. 

The festivities will take place from 7:00 - 9:00pm at The Centre for
Social Innovation in downtown Toronto. Following the presentation we
will head over to upstairs at the Rivoli for drinks and conversation.


A little bit about our speaker, Iain Lowe: 

Iain Lowe has been wrangling HTML since NCSA Mosaic was still a
viable web browser. Since then, he has steered a course towards a
career as a user experience and interaction designer and has been
using Axure RP to do interactive prototyping since 2005. He also
likes potato chips. 

Hope to see you all there! 

Please RSVP here: http://guestlistapp.com/events/5457

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Re: [IxDA Discuss] Forms: Asking for email first during registration?

[Lacey]

I'm with you, Jennifer. I think it's weird for email to come first
if the form is also asking for my name. I think we've been
conditioned to always expect to put down our name first. It makes
sense to the online marketer side of me to ask for email first, but
not to the rest of me.

I know we've done forms in the past where the email is all that is
required upfront. Then, once they've supplied that, we ask for name,
and other applicable fields. The idea is that once we have the email,
we can communicate with the person - all the rest is just "nice to
have". 

Lacey Kruger
Senior Interactive Architect
Convio, Inc.
lkru...@convio.com
512.652.7801



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[IxDA Discuss] Static or dynamic behaviour modalities for Itsme OS

[Nikhil paul]

We recently opened a discussion on itsme website to discuss the
possibility of having a static or dynamic behaviour for the frame
panels in itsme OS (find the discussion here
http://itsme.it/news/2009/10/20/static-or-dynamic-interaction/). 
By static behaviour i mean the point & click technique that gives a
more static and intentional interaction with the panels, but reflects
what we normally do in the existing operating systems and in a large
number of applications (see image below).
On the other hand, the interaction with the mouse-over is really
dynamic: the interface becomes very fast and fluid in reacting to the
movement of the pointer, following the user focus. This kind of
behavior is now quite diffused in some web-based applications (see
image below: Nokia N900)

I know as far as the itsme OS is concerned the choices should be made
as per what fits our interaction model better, the coherency with
other modalities and user testing. 

But we can always weigh the pros and cons of static vs dynamic
behaviour. Is there any user insights, any research, or any leads you
can provide me with that might help us making a firm first decision. 

thanks in advance
Nikhil

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Re: [IxDA Discuss] Appropriate use of 'i' information messages

[Melinda Anderson]

In the context that I've seen them used, they're totally
inappropriate as they're disruptive and easily confused with error
messages.  In that same context, I couldn't think of a likely
scenario that they'd need them, however I think it's useful to give
examples of where they work best so that they better understand their
appropriate application.

Steve - I'd be interested to hear how they go in testing.  Thanks
for the information!


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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - need advice and ideas

[Bruno Figueiredo]

I've now setup a small survey for this. Could you please help me out
and fill it in? https://www.survs.com/survey/TTBCDDN0I1 

Thank you!


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http://www.ixda.org/discuss?post=46899



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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - needadvice and ideas

[Caroline Jarrett]

I'll second Gregor's recommendation of Lisbon. Fantastic city to visit. We
love it, and usually think we're going to visit the many museums and other
cultural sites but end up buying an all-day tram pass and riding around on
the wonderful variety of trams, funiculars and (our favourite) the ornate
outside elevator.

For organising a conference: think about hooking up with Sandra Martins of
Português Claro. She's persuaded Clarity to have their next international
conference in Lisbon and she's the main organiser. Clarity is the
international society for plain legal language: mostly lawyers, but also
plenty of plain language practitioners and a few user experience people
(mostly ones like me who do a lot of work with government).

http://www.clarity2010.com/home.html

http://portuguesclaro.pt/

I'm sure she'll have a lot of ideas to share about how to get people from
outside of Portugal interested in your conference, securing sponsorship and
so on.

It might also make sense for you to have your conference at approximately
the same time, say overlapping by a day or something, so that people who
might be interested in both of them could do both.  

I spoke at an event that she organised in association with INA on the
simplification of public communications: it was wonderfully well organised
and achieved a gratifyingly large attendance. 
http://elearning.ina.pt/index.php?option=com_content&task=view&id=299&Itemid
=67

By the way: if you happen to have to tangle with lawyers in your work, then
I'd highly recommend Clarity. They publish a pretty good journal about twice
a year, and the dues are remarkably reasonable at US$35 per annum. 
http://www.clarity-international.net/index.htm

Best
Caroline Jarrett
www.formsthatwork.com


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[IxDA Discuss] Creating educational source online

[Julia]

We're creating a website that will offer huge amount of content  -
educational presentations and industry news. I'm looking for best
practice examples and researches in this field.

Thanks in advance,
Julia.

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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - needadvice and ideas

[Gregor Kiddie]

On a personal note, I've combined Lisbon and a conference before,
neuroscience conference as it happened, and it was fantastic. There was
more than enough to keep my wife happy while I was at the conference
(she's definitely the more cultured of the two of us), and the city
itself is amazing!

The only two things I'd offer from my experience is, don't walk
anywhere: everything is uphill (both ways) and the cobbles are very
slick making it a bit of a slide rather than saunter, and don't (for the
love of $deity) drive: not unless you have nerves of steel, and know
where your horn is! Only city I've been to that can have a full blown
traffic jam with 4 cars, and communication is mainly done using car
horns... at 3 AM...

Gk.

Gregor Kiddie
Senior Developer
INPS

Tel:   01382 564343

Registered address: The Bread Factory, 1a Broughton Street, London SW8
3QJ

Registered Number: 1788577

Registered in the UK

Visit our Internet Web site at www.inps.co.uk

The information in this internet email is confidential and is intended
solely for the addressee. Access, copying or re-use of information in it
by anyone else is not authorised. Any views or opinions presented are
solely those of the author and do not necessarily represent those of
INPS or any of its affiliates. If you are not the intended recipient
please contact is.helpd...@inps.co.uk



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Re: [IxDA Discuss] Appropriate use of 'i' information messages

[Stephen Collins]

On Mon, Oct 19, 2009 at 5:30 PM, Melinda Anderson
 wrote:
> A colleague has asked for some best practice guidelines around the use
> of 'information' ('i') messasges.
>
> I've already suggested that they could be used as a 'success'
> message at the end of an action, but other than that I've drawn a
> blank.  Does anyone else have some good examples of where they might
> be appropriate?

I'm using these kinds of messages in several ways in a piece I'm doing
at the moment. I'm working with a financial institution helping to
build early concepts for a new account management and opening process.
In the account opening process, I'm using three types of what I'm
calling boxed messages (they appear in a box, natch):

- error or alert messages using a pink background and the typical "!" symbol
- success or completion messages using a green background and a tick symbol
- informational messages (mostly for in context guidance) using a blue
background and the "i" symbol

All the messages appear in a box above the steps in the process. We
have other markers for things like fields that need correcting.

I can't say whether they'll all make it past these concepts, but thus
far, in paper prototype tests, they have received some encouraging
feedback. The real test will be two weeks' time when we test them in
front of a group that is being open recruited.

Hope this helps.

Steve
-- 
Stephen Collins
t...@acidlabs.org
+61 410 680722
@trib

www.acidlabs.org

acidlabs
Conversation. Collaboration. Community.

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Re: [IxDA Discuss] Different navigation for the About Us section of a corporate website

[gMulder]

To me, it all depends on where you place About Us in the framework of
the whole site-family. If, as you call it, it is merely a section, a
new primary navigation would appear to be disorienting. It would also
mean, that I expect a constant user flow from and to this section to
other sections of the site.
If it actually is a sort of corporate microsite, that may even get a
URL of its own (to be communicated to the special audience it has),
giving it a distinct primary navigation makes sense, because the
user-goal is different from the one on the main page.
So - what I usually try to keep in mind is the mental modal one
builds of the position of the Section within a whole. Simply
speaking:
- Outside but linked: own primary navigation, but back/crosslinks to
the other company sections
- Inside but distinct in goal and audience: Same primary navigation
but probably a different secondary navigation.




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Re: [IxDA Discuss] Setting up a UX conference in Lisbon - need advice and ideas

[Bruno Figueiredo]

Thanks, Dave. That cleared it up. Don't know about the bullfights
though; they're exactly like the spanish ones with the only
difference that the bull is not killed with a sword before everyone
but instead behind closed doors. It's still pretty barbaric to me.

And it's not something I would call evocative for Lisbon. But you
gave me a couple of ideas.


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